Harris, Wilson, Angel Team Home Care v. Cochise Health Systems ( 2007 )


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  •                                                                    FILED BY CLERK
    JUN 19 2007
    IN THE COURT OF APPEALS                  COURT OF APPEALS
    STATE OF ARIZONA                       DIVISION TWO
    DIVISION TWO
    CAROLYN HARRIS and MARY                      )
    WILSON, dba ANGEL TEAM HOME                  )
    CARE, L.L.C.,                                )
    )         2 CA-CV 2006-0193
    Plaintiffs/Appellants,   )         DEPARTMENT B
    )
    v.                        )         OPINION
    )
    COCHISE HEALTH SYSTEMS, an                   )
    administrative agency of Cochise County,     )
    Arizona and a division of COCHISE            )
    COUNTY HEALTH AND SOCIAL                     )
    SERVICES; COCHISE COUNTY, State              )
    of Arizona; COCHISE COUNTY                   )
    BOARD OF SUPERVISORS; and                    )
    DENISE PEDERSON,                             )
    )
    Defendants/Appellees.      )
    )
    APPEAL FROM THE SUPERIOR COURT OF PIMA COUNTY
    Cause No. C20045172
    Honorable Carmine Cornelio, Judge
    Honorable Michael O. Miller, Judge
    AFFIRMED
    Snell & Wilmer L.L.P.
    By Gerald F. Giordano, Jr.                                                   Tucson
    Attorneys for Plaintiffs/Appellants
    Jellison Law Offices, PLLC
    By James M. Jellison                                                              Phoenix
    Attorneys for Defendants/Appellees
    E C K E R S T R O M, Presiding Judge.
    ¶1            Plaintiffs/appellants Carolyn Harris and Mary Wilson, doing business as Angel
    Team Home Care, L.L.C. (Angel Team), appeal from the dismissal of its complaint and
    subsequent amended complaint against Cochise Health Systems, Cochise County, Cochise
    County Board of Supervisors, and Denise Pederson (CHS). The trial court dismissed Angel
    Team’s contract and tort claims on the ground that Angel Team had failed to exhaust
    administrative remedies. The trial court also dismissed Angel Team’s complaint against
    defendant Denise Pederson on the ground that Angel Care had failed to provide Ms.
    Pederson sufficient notice of its claim against her. Although the court had allowed Angel
    Team to amend its complaint after each dismissal and the court had denied CHS’s motion
    to dismiss Angel Team’s second amended complaint on all but one tort claim, ultimately
    Angel Team voluntarily dismissed the remaining claims with prejudice, seeking appellate
    relief from the trial court’s earlier rulings. Angel Team now challenges the dismissals of its
    original complaint and first amended complaint, arguing the trial court erred in finding that
    Angel Team had failed to exhaust its claims administratively with CHS before seeking
    judicial review. It also argues that the trial court erred in dismissing Pederson as a defendant
    because, inter alia, it provided sufficient notice to her. For the following reasons, we affirm.
    2
    BACKGROUND
    ¶2            In reviewing a trial court’s decision to dismiss a claim, we accept as true all
    facts asserted in the complaint. See Baker v. Rolnick, 
    210 Ariz. 321
    , ¶ 14, 
    110 P.3d 1284
    ,
    1287 (App. 2005). Angel Team contracted with Cochise Health Systems, a division of
    Cochise County Health and Social Services, directed by Denise Pederson, to provide home
    health care for the elderly in Cochise County. In return, Angel Team received Arizona
    Health Care Cost Containment System (AHCCCS) funds.
    ¶3            Beginning in December 2002 and continuing through to the filing of this
    lawsuit, CHS refused to pay Angel Team for its services, claiming that Angel Team was
    billing the agency incorrectly and its billing exceeded the authorized amount. Without
    payment from CHS, Angel Team was forced to use its reserve monies to pay over 120
    employees. Angel Team addressed its concerns to an AHCCCS administrator, who
    recommended that CHS pay Angel Team, but CHS continued to withhold payment. CHS
    threatened to sue Angel Team for defamation after Angel Team told its employees that it was
    having financial difficulties because of CHS’s failure to pay. CHS then began telling Angel
    Team’s employees to leave the company and work for competitors and published false
    information that Angel Team was bankrupt. On March 3, 2003, CHS notified Angel Team
    that it was terminating its contract. In response, Angel Team filed this action against CHS
    in Cochise County Superior Court on October 9, 2003, alleging breach of contract,
    3
    defamation, and tortious interference with contract. On March 23, 2004, the action was
    transferred to Pima County Superior Court.
    ¶4            CHS moved to dismiss the complaint, arguing that Angel Team had failed to
    pursue the grievance procedure mandated by the relevant statute, regulations and its contract
    with CHS. CHS also argued that the court should dismiss Pederson as a defendant because
    Angel Team had failed to serve her with an individualized notice of claim, as required by
    A.R.S. § 12-821.01(A).       Angel Team countered that it “repeatedly [had] met the
    requirements of the grievance procedure by notifying Defendant CHS of its complaints,” and
    that the tort claims were not an “adverse action, decision or policy” the grievance policy was
    designed to handle. It also maintained that it had properly served Pederson because her
    name was listed as the statutory agent on the notice of claim served upon CHS, and “she
    undoubtedly knows who she is.”
    ¶5            The trial court granted the motion to dismiss the complaint as to Pederson,
    finding a lack of compliance with § 12-821.01. Then, following oral arguments and
    supplemental briefing, the court granted the motion to dismiss the complaint as to CHS,
    finding Angel Team had failed to exhaust its administrative remedies. Specifically, it found
    AHCCCS had primary jurisdiction over the breach of contract claim and any torts
    “inextricably intertwined” with contract claims and that Angel Team had not satisfied the
    grievance procedure set forth by statute and in AHCCCS Rules and Regulations before filing
    those claims. It granted Angel Team leave to amend its complaint to set forth “tort claims
    4
    that are not related to the performance of the contract,” or to clarify how those claims were
    not intertwined and dependent on the contract issues.
    ¶6            Angel Team amended its complaint, removing the breach of contract claim and
    inserting a new tort claim for intentional/negligent infliction of emotional distress. CHS
    again moved to dismiss, arguing the amended complaint made “clear that all allegations of
    tortious conduct arise out of [CHS’s] alleged decisions to withhold contract payments
    and/or to terminate the contract.” On July 11, 2005, the trial court again dismissed the
    claims with leave to amend, ordering Angel Team to “address with specificity, in separate
    counts, the claims of the individuals versus the claims of the entity.” Angel Team amended
    its complaint for a second time and CHS filed yet another motion to dismiss. On September
    27, 2005, the court granted the motion only as to the portion of the complaint alleging
    negligent infliction of emotional distress, denying the remainder of the motion. Almost a
    year later, the parties stipulated to the dismissal of the remaining claims with prejudice. This
    appeal followed.
    APPELLATE JURISDICTION
    ¶7            Although neither party asserts that this court lacks jurisdiction to consider the
    appeal before us, we may examine our jurisdiction sua sponte. See Salerno v. Atlantic Mut.
    Ins. Co., 
    198 Ariz. 54
    , ¶ 9, 
    6 P.3d 758
    , 761 (App. 2000). In fact, “[t]his court has the duty
    to review its jurisdiction and, if jurisdiction is lacking, to dismiss the appeal.” Davis v.
    Cessna Aircraft Corp., 
    168 Ariz. 301
    , 304, 
    812 P.2d 1119
    , 1122 (App. 1991); see also
    5
    Musa v. Adrian, 
    130 Ariz. 311
    , 312, 
    636 P.2d 89
    , 90 (1981) (“Even though the parties do
    not raise the issue, the appellate court must determine that it has jurisdiction.”).
    ¶8            Generally, appellate court jurisdiction is “limited to final judgments which
    dispose of all claims and all parties.” 
    Musa, 130 Ariz. at 312
    , 636 P.2d at 90; see also
    A.R.S. § 12-2101(B). Additionally, this court may only take an appeal from a “party
    aggrieved by the judgment.” Ariz. R. Civ. App. P. 1, 17B A.R.S. “For appellant to qualify
    as an aggrieved party, the judgment must operate to deny her some personal or property right
    or to impose a substantial burden upon her.” In re Gubser, 
    126 Ariz. 303
    , 306, 
    614 P.2d 845
    , 848 (1980). And, “[a]ppellant can appeal from only that part of the judgment by
    which she is aggrieved.” 
    Id. ¶9 Pursuant
    to the parties’ stipulation, the trial court dismissed with prejudice
    Angel Team’s remaining tort claims in the second amended complaint. The judgment was
    final. See Meloy v. Saint Paul Mercury Indem. Co., 
    72 Ariz. 406
    , 408, 
    236 P.2d 732
    , 733
    (1951) (judgment dismissing action is final and appealable). The question we must answer
    here is whether, by voluntarily dismissing its remaining claims and thereby acquiescing to
    the final judgment, Angel Team is an aggrieved party who may appeal the judgment. We are
    aware of no Arizona case directly addressing this question.1
    1
    Although some Arizona cases are procedurally similar to the one before us, the
    courts there did not address their jurisdiction. See Barth v. Cochise County, 
    213 Ariz. 59
    ,
    ¶ 1, 
    138 P.3d 1186
    , 1187 (App. 2006) (court considered claim that trial court had erred in
    dismissing complaint after parties stipulated to dismiss remaining claims); Hislop v. Salt
    River Project Agric. Improvement & Power Dist., 
    197 Ariz. 553
    , ¶¶ 6-8, 
    5 P.3d 267
    , 268
    6
    ¶10            Other courts addressing the question have adopted a variety of approaches.
    Some analyze the question in terms of whether the dismissal was voluntary or involuntary,
    precluding appeal when the dismissal occurred at the appellant’s request. See, e.g., Kelly
    v. Great Atl. & Pac. Tea Co., 
    86 F.2d 296
    , 297 (4th Cir. 1936) (“[A]lthough a voluntary
    nonsuit is a final termination of the action, it has been entered at the request of plaintiff, and
    he may not, after causing the order to be entered, complain of it on appeal.”); Francisco v.
    Chicago & A.R. Co., 
    149 F. 354
    , 355 (8th Cir. 1906) (judgment of nonsuit with consent of
    plaintiff not reviewable because if court erred, it was at plaintiff’s request); but cf., Marlboro
    Cotton Mills v. O’Neal, 
    103 S.E. 781
    , 782 (S.C. 1920) (nonsuit requested by plaintiff “was
    the inevitable consequence of a ruling adverse to plaintiff’s contention, and by that
    circumstance it was made involuntary”).
    ¶11            In other jurisdictions, whether the dismissal was voluntary or involuntary is
    immaterial because either can be viewed as an appropriate means of obtaining expeditious
    appellate review of a dismissed complaint. See, e.g., Concha v. London, 
    62 F.3d 1493
    ,
    1507 (9th Cir. 1995) (voluntary dismissal with prejudice permits appellate court to review
    (App. 2000) (same). Other cases suggest that a party’s voluntary dismissal with prejudice
    acts as a consent judgment over which an appellate court has no jurisdiction. See R.L.
    Harris & Co. v. Houck, 
    22 Ariz. 340
    , 341, 
    197 P. 575
    , 575 (1921) (appellate jurisdiction
    would not exist if appellant, rather than appellee, had requested court dismiss claims with
    prejudice); see also Osuna v. Wal-Mart Stores, Inc., 
    214 Ariz. 286
    , ¶¶ 12-13, 
    151 P.3d 1267
    , 1271-72 (App. 2007) (where appellant voluntarily dismissed all claims without
    prejudice and abandoned rights to refile action, claims she consented to dismiss were
    precluded).
    7
    action adverse to plaintiff’s interests because “the plaintiff submits to a judgment that serves
    to bar his claims forever”); Studstill v. Borg Warner Leasing, 
    806 F.2d 1005
    , 1008 (11th
    Cir. 1986) (recognizing appellate jurisdiction over voluntary dismissal “to expedite review
    of an order which had in effect dismissed appellant’s complaint”); Raceway Properties, Inc.
    v. Emprise Corp., 
    613 F.2d 656
    , 657 (6th Cir. 1980) (judgment below appealable because
    “appellants [sic] solicitation of the formal dismissal was designed only to expedite review
    of an order which had in effect dismissed appellants’ complaint”).
    ¶12           We find the reasoning of the Second Circuit Court of Appeals the most
    applicable here. In Empire Volkswagen Inc. v. World-Wide Volkswagen Corp., 
    814 F.2d 90
    (2d Cir. 1987), the plaintiffs believed their claims had been unduly limited by the trial
    court’s granting partial summary judgment against them and voluntarily dismissed their
    remaining claims. 
    Id. at 93-94.
    The court held that appellants could contest only those
    portions of the trial court’s order that were decided adverse to them, but that did not include
    “any matters that were voluntarily dismissed.” 
    Id. at 94.
    Relying on Studstill, the court
    reasoned that plaintiffs had two choices following the grant of summary judgment. Empire
    
    Volkswagen, 814 F.2d at 94
    . They could continue to litigate their remaining claims and
    ultimately appeal all of the trial court’s rulings at once, or they could abandon their claims
    for the right to immediately appeal the adverse ruling against them. 
    Id. They could
    not do
    both. 
    Id. By choosing
    the latter option, they risked forever losing the opportunity to
    advance any matters that were voluntarily dismissed. 
    Id. at 95.
    8
    ¶13           In the case at hand, Angel Team appeals the dismissals of its original complaint
    and first amended complaint, in addition to the dismissal of defendant Pederson. Although
    Angel Team does not purport to appeal the dismissal of its second amended complaint—a
    dismissal with prejudice to which it voluntarily stipulated, it nonetheless seeks appellate
    relief from the court’s earlier dismissal of the same tort claims found therein.
    ¶14           Specifically, Angel Team asserted claims of tortious interference with a
    contractual relationship and defamation per se in its original and amended complaints. To
    accommodate the court’s prior rulings, it added an additional count of intentional/negligent
    infliction of emotional distress in the first and second amended complaints. Even though
    Angel Team revised its strategy in relation to its tort claims in its second amended complaint
    pursuant to the trial court’s order, it cannot now claim to be aggrieved by the court’s
    previous dismissals of those claims when it eventually stipulated to their permanent
    dismissal. Notably, Angel Team had the option of litigating the tort claims remaining in the
    second amended complaint, albeit within the limits imposed by the trial court’s rulings, and
    thereafter appealing the trial court’s previous rulings in full. Thus, we conclude Angel Team
    is precluded by its own voluntary actions from further appealing the dismissal of those tort
    claims remaining in the second amended complaint at the time of the stipulation.
    ¶15           Under the reasoning of Empire Volkswagen, however, we also conclude Angel
    Team is aggrieved by the trial court’s dismissal of its contract claims and its claims against
    Pederson, claims not among those Angel Team voluntarily dismissed with prejudice.
    9
    Therefore, consistent with this court’s accepting jurisdiction of the involuntarily dismissed
    claims in Barth v. Cochise County, 
    213 Ariz. 59
    , ¶ 1, 
    138 P.3d 1186
    , 1187 (App. 2006),
    and Hislop v. Salt River Project Agricultural Improvement & Power District, 
    197 Ariz. 553
    , ¶¶ 6-8, 
    5 P.3d 267
    , 268 (App. 2000), we have jurisdiction to address those matters.
    WAIVER
    ¶16           CHS maintains we need not address most of Angel Team’s contentions
    because Angel Team now challenges the trial court’s dismissal of its first two complaints on
    grounds different than those it asserted below. CHS contends Angel Team conceded below
    it was required to exhaust all administrative remedies, but argued that by voicing its
    complaints to AHCCCS it had constructively satisfied that requirement. On appeal,
    however, Angel Team asserts that, contrary to the trial court’s ruling dismissing its
    complaints, it had no duty to exhaust administrative remedies because the grievance
    procedure set forth in statute, regulation and its contract, was permissive rather than
    mandatory.
    ¶17           Generally, “an appellate court will not consider issues not raised in the trial
    court.” Hawkins v. Allstate Ins. Co., 
    152 Ariz. 490
    , 503, 
    733 P.2d 1073
    , 1086 (1987).
    Although this rule is one of procedure, not jurisdiction, it is “established for the purpose of
    orderly administration and the attainment of justice.” 
    Id. Our court
    has observed that the
    consideration of belatedly urged issues undermines “sound appellate practice,” 
    id., and violates
    the interests of the party against whom the claim is newly asserted on appeal.
    10
    Stokes v. Stokes, 
    143 Ariz. 590
    , 592, 
    694 P.2d 1204
    , 1206 (App. 1984); see also Chilton
    v. Center for Biological Diversity, Inc., 
    214 Ariz. 47
    , ¶ 11, 
    148 P.3d 91
    , 96 (App. 2006)
    (argument waived on appeal when not briefed at trial court level and trial court had no
    opportunity to consider it). Thus, although Arizona appellate courts have the discretion to
    hear arguments first raised on appeal, we rarely exercise that discretion. See, e.g., 
    Hawkins, 152 Ariz. at 503
    , 733 P.2d at 1086.
    ¶18           Without question, the thrust of Angel Team’s argument to the trial court
    focused on its contention that it had complied with the grievance process and thereby had
    exhausted its remedies. Nonetheless, Angel Team now maintains that it also “argued
    squarely that its claims were not covered by any grievance procedures” and that it did so in
    its response to CHS’s motion to dismiss as follows:
    The fact is, that even if this Court determines that the
    Plaintiffs somehow failed to follow the grievance process,
    Plaintiffs’ claims are not covered by AHCCCS grievance
    requirements and must, therefore, be permitted to proceed.
    The termination of the contract is not an ‘adverse action,
    decision or policy’ that falls within the terms of the Grievance
    Policy. Defendants are estopped from canceling a contract, and
    then requiring the Plaintiffs to abide by the terms of that same
    contract.
    Notably, however, Angel Team made the above argument solely in the context of contending
    that its tort claims were outside the scope of the grievance policy requirements. Moreover,
    Angel Team does not now argue on appeal that its claims were outside the scope of the
    grievance policy requirements. Instead, it contends that the grievance procedure did not
    11
    apply to any of its claims—including its contract claims—because the procedure itself was
    permissive rather than mandatory. Nor can we overlook that Angel Team expressly
    conceded to the trial court that the grievance procedure was mandatory, a concession that
    belies the position set forth in its appellate briefs that it squarely contested that question
    administratively. Because Angel Team never provided the trial court the opportunity to
    address its argument that the grievance process was permissive rather than mandatory, that
    contention has not been preserved for appellate review.2
    ¶19           Angel Team maintains that, even if it failed to squarely present to the trial
    court the argument it now asserts on appeal, we should nonetheless exercise our discretion
    to address that argument on its merits. To support this request, Angel Team relies on
    Liristis v. American Family Mutual Insurance Co., 
    204 Ariz. 140
    , ¶ 11, 
    61 P.3d 22
    , 25
    (App. 2002). There, Division One exercised its discretion to address a specific argument
    relating to an insurance coverage issue that had not been raised to the trial court. 
    Id. ¶ 10.
    In so doing, it observed that the waiver rule is procedural rather than jurisdictional and that
    our appellate court may therefore “forego application of the rule when justice requires.” 
    Id. ¶ 11.
    2
    We note that Angel Team had ample opportunity to raise this issue in the trial court.
    As we noted above, CHS moved three times to dismiss Angel Team’s complaint. Each time
    Angel Team had the chance to respond. Before ruling on CHS’s first motion to dismiss, the
    court conducted a hearing and ordered supplemental briefing.
    12
    ¶20            The court pointed to several factors that prompted it to address the merits of
    the new argument in the context of the specific case before it. It observed that the new
    argument related to a coverage issue that it was required to address and, under such
    circumstances, “the court has discretion to read and interpret the policy correctly and is not
    necessarily limited to the arguments made by the parties.” 
    Id. ¶ 10.
    Comparing the coverage
    question before it to a statutory interpretation issue, 
    id. n.3, it
    emphasized that the new
    argument was dispositive of the legal issue before it and was necessary to correctly explain
    the law. 
    Id. ¶ 11.
    It also observed that the new argument had been briefed and argued
    extensively at the appellate level and therefore the opposing party could make no claim of
    surprise. 
    Id. Finally, the
    court acknowledged a potential difference between a party raising
    an entirely new issue on appeal and merely adding an additional argument to an issue
    otherwise fully litigated at the trial court. 
    Id. ¶ 9.
    ¶21            Angel Team maintains that its argument similarly raises pure questions of law
    concerning the interpretation of statutes, regulations and contract interpretation. But, unlike
    the scenario in Liristis, Angel Team has exclusively relied on its waived argument as
    grounds to seek appellate relief from the trial court’s dismissal of its first two complaints.
    Thus, in declining to address that argument, we do not risk incorrectly interpreting a statute,
    regulation or contract. Instead, we need not address those questions at all. Nor is Angel
    Team correct that a finding in its favor exclusively involves pure questions of law. CHS
    contends that, regardless of whether the statute and regulation rendered the grievance
    13
    process a condition precedent to filing an action, Angel Team was required by its contract
    with CHS to abide by that process. In this context, to the extent any relevant contract term
    might be ambiguous, CHS could have developed further facts regarding the parties’
    respective understandings of those terms. Thus, we arguably lack a complete record to
    address the issue Angel Team has raised for the first time on appeal.
    ¶22           Finally, Angel Team emphasizes that we should exercise our discretion to
    reach its argument on the merits because it has been fully briefed on appeal. But we are not
    persuaded that this provides a compelling reason to overlook its waiver of the claim. In
    general, appellees should not be exposed to the risk that they will revive arguments waived
    by appellants at the trial court level merely because they have answered those arguments on
    the merits. Hypothetically, an appellate court might draw a different conclusion than an
    appellee about whether a particular argument has been properly raised. And, as Liristis
    illustrates, this court will, under extraordinary circumstances, reach an issue notwithstanding
    its waiver. Thus, wise appellate practice counsels appellees to address arguably waived
    claims on their merits. We decline to punish appellees who do so by using that briefing as
    a reason to reach an otherwise waived claim.
    ¶23           For the foregoing reasons, we apply our standard practice when encountering
    arguments raised for the first time on appeal and decline to address Angel Team’s well-
    briefed contention that it was not required by regulation, statute, or contract to exhaust its
    14
    administrative remedies before filing its contract claims against CHS. See Hawkins, 152 Ariz
    at 
    503, 733 P.2d at 1086
    .
    STATUTORY NOTICE OF CLAIM
    ¶24           Angel Team lastly argues it gave timely notice to defendant Pederson and thus
    the trial court erred in granting CHS’s motion to dismiss her from the action.3 The trial court
    dismissed Pederson on the grounds Angel Team had failed to comply with A.R.S. § 12-
    821.01. When a trial court’s decision to grant a motion to dismiss involves statutory
    interpretation, we review that decision de novo. State v. Malvern, 
    192 Ariz. 154
    , ¶ 2, 
    962 P.2d 228
    , 229 (App. 1998).
    ¶25           The notice of claim statute sets forth the procedure for notifying public entities
    or their employees of claims against them:
    Persons who have claims against a public entity or a
    public employee shall file claims with the person or persons
    authorized to accept service for the public entity or public
    employee as set forth in the Arizona rules of civil procedure
    within one hundred eighty days after the cause of action
    accrues. The claim shall contain facts sufficient to permit the
    public entity or public employee to understand the basis upon
    which liability is claimed. The claim shall also contain a
    3
    Angel Team alternatively contends the notice of claim statute, A.R.S. § 12-821.01,
    did not apply because it did not allege in its complaint that Pederson acted “within the
    course and scope of her employment.” See Crum v. Superior Court, 
    186 Ariz. 351
    , 352,
    
    922 P.2d 316
    , 317 (App. 1996) (claimant must give notice of claim to public employee
    when complained-of conduct committed “within the course and scope of employment”).
    Angel Team did not raise this argument in the trial court, however, and thus has waived it
    on appeal. See Amparano v. ASARCO, Inc., 
    208 Ariz. 370
    , ¶ 13, 
    93 P.3d 1086
    , 1090 (App.
    2004).
    15
    specific amount for which the claim can be settled and the facts
    supporting that amount. Any claim which is not filed within
    one hundred eighty days after the cause of action accrues is
    barred and no action may be maintained thereon.
    § 12-821.01(A). When a person asserts claims against a public entity and public employee,
    the person “must give notice of the claim to both the employee individually and to his
    employer.” Crum v. Superior Court, 
    186 Ariz. 351
    , 352, 
    922 P.2d 316
    , 317 (App. 1996).
    The purpose of the statute is to allow the entity and employee the opportunity to
    “investigate and assess their liability, to permit the possibility of settlement prior to litigation
    and to assist the public entity in financial planning and budgeting.” 
    Id. “Compliance with
    the notice provision of § 12-821.01(A) is a ‘mandatory’ and ‘essential’ prerequisite to such
    an action. . . .” Salerno v. Espinoza, 
    210 Ariz. 586
    , ¶ 7, 
    115 P.3d 626
    , 628 (App. 2005).
    Failure to comply with the statute is not cured by actual notice or substantial compliance.
    Falcon ex rel. Sandoval v. Maricopa County, 
    213 Ariz. 525
    , ¶ 10, 
    144 P.3d 1254
    , 1256
    (2006). Rather, plaintiff’s failure “‘bars any claim’” against the entity or employee.
    Salerno, 
    210 Ariz. 586
    , ¶ 
    7, 115 P.3d at 628
    , quoting W. Corrs. Group, Inc. v. Tierney,
    
    208 Ariz. 583
    , ¶ 7, 
    96 P.3d 1070
    , 1072 (App. 2004).
    ¶26            CHS correctly observes that Angel Team did not satisfy the requirements of
    § 12-821.01(A) because it sent notice only to Cochise County, and that notice only named
    Pederson as the statutory agent, but did not refer “to her in the body of the Notice of Claim,
    and . . . [did not make] demand for money or settlement upon her.” In the body of the
    notice, Angel Team repeatedly refers to “CHS officials,” but does not once name Pederson.
    16
    Thus, nothing exists in the notice that would have alerted Pederson to the fact that a claim
    was being asserted against her. The most she could be expected to glean from this notice is
    that as CHS’s statutory agent, she must receive process for it and forward it to the principal.
    See Barlage v. Valentine, 
    210 Ariz. 270
    , ¶ 25, 
    110 P.3d 371
    , 378 (App. 2005). The trial
    court did not err in dismissing her as a defendant.
    DISPOSITION
    ¶27           For the foregoing reasons, we affirm the trial court. CHS’s request for
    reasonable attorney fees on appeal pursuant to A.R.S. § 12-341.01(A) is granted upon
    compliance with Rule 21, Ariz. R. Civ. App. P., 17B A.R.S. See Barth v. Cochise County,
    
    213 Ariz. 59
    , ¶ 21, 
    138 P.3d 1186
    , 1192 (App. 2006).
    ____________________________________
    PETER J. ECKERSTROM, Presiding Judge
    CONCURRING:
    ____________________________________
    J. WILLIAM BRAMMER, JR., Judge
    ____________________________________
    PHILIP G. ESPINOSA, Judge
    17