In re: Jerry Richardson and Zoe Richardson ( 2019 )


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  •                                                                            FILED
    OCT 4 2019
    NOT FOR PUBLICATION
    SUSAN M. SPRAUL, CLERK
    U.S. BKCY. APP. PANEL
    OF THE NINTH CIRCUIT
    UNITED STATES BANKRUPTCY APPELLATE PANEL
    OF THE NINTH CIRCUIT
    In re:                                               BAP No. SC-18-1273-LBKu
    JERRY RICHARDSON and ZOE                             Bk. No. 15-00461-LT13
    RICHARDSON,
    Debtors.
    JERRY RICHARDSON; ZOE
    RICHARDSON,
    Appellants,
    v.                                                   MEMORANDUM*
    PRDO RETAIL INVESTORS, LP; A&C
    PROPERTIES, INC.,
    Appellees.
    Argued and Submitted on September 26, 2019
    at Pasadena, California
    Filed – October 4, 2019
    *
    This disposition is not appropriate for publication. Although it may be cited for
    whatever persuasive value it may have, see Fed. R. App. P. 32.1, it has no precedential
    value, see 9th Cir. BAP Rule 8024-1.
    Appeal from the United States Bankruptcy Court
    for the Southern District of California
    Honorable Laura S. Taylor, Bankruptcy Judge, Presiding
    Appearances:        Julian McMillan argued for Appellants; John Stanton
    Addams of Niddrie Addams Fuller Singh LLP argued for
    Appellees.
    Before: LAFFERTY, BRAND, and KURTZ, Bankruptcy Judges.
    INTRODUCTION
    Chapter 131 debtors Jerry and Zoe Richardson were the guarantors of
    a lease between their business and Appellee PRDO Retail Investors, LP
    (“PRDO”). Postpetition, PRDO, through its property manager, Appellee
    A&C Properties, Inc. (“A&C”) caused billing statements for prepetition
    amounts owed to be sent to the Richardsons at their home address. Some of
    those statements contained additional language that was offensive and
    threatening. The Richardsons moved for damages under § 362(k) against
    PRDO and A&C and its agent. After an evidentiary hearing, the
    bankruptcy court found that it could not determine who had added the
    offensive language to the billing statements and thus declined to award
    1
    Unless specified otherwise, all chapter and section references are to the
    Bankruptcy Code, 
    11 U.S.C. §§ 101-1532
    .
    2
    any emotional distress or punitive damages. The bankruptcy court,
    however, found that an award of attorneys’ fees was appropriate for A&C’s
    postpetition acts of sending the billing statements to Mr. Richardson. The
    bankruptcy court reduced or disallowed the majority of fees requested,
    ultimately awarding just over $20,000 in fees and costs.
    Because we conclude that the bankruptcy court did not clearly err in
    its findings regarding the addition of the offensive language or abuse its
    discretion in determining the amount of damages, we AFFIRM.
    FACTUAL BACKGROUND
    The Richardsons were the guarantors on a commercial lease of real
    property in Oceanside, California, between their business, Richardson
    Wilson Enterprises, LLC, dba Hut No. 8, and PRDO. After the business
    defaulted and filed a chapter 11 bankruptcy, PRDO sued the Richardsons
    in state court and obtained a judgment of approximately $105,000 against
    them in July 2014.2
    The Richardsons filed a chapter 13 case in January 2015 and
    confirmed a plan.3 PRDO was listed on the schedules (care of A&C),
    received notice of the case, and actively participated in it. Nevertheless,
    during the pendency of the Richardsons’ case, between March and
    2
    The Richardsons’ partner, another guarantor, was also named as a defendant in
    the state court lawsuit. He filed a chapter 7 bankruptcy in May 2014.
    3
    The Richardsons completed their plan and received a discharge in May 2018.
    3
    November 2015, A&C sent monthly billing statements to the Richardsons’
    home address, which was also the address for noticing the business. In
    February 2016, the Richardsons’ counsel sent a letter to PRDO and A&C
    demanding that they cease collection activity, which they apparently did.
    In May 2016, the Richardsons filed a motion for sanctions under
    § 362(k) against PRDO, A&C, and A&C’s property manager, Jennifer
    Cameron,4 for violations of the automatic stay. In their motion, the
    Richardsons alleged that, postpetition, despite knowledge of the
    bankruptcy case, A&C sent seven monthly billing statements to them and
    that three of those statements contained threats, inappropriate language
    and racial slurs, which they alleged had been added by Ms. Cameron. They
    also alleged that Ms. Cameron had called their place of business to demand
    that they make their payments to the chapter 13 trustee. The Richardsons
    sought an award of damages, including “monetary damages, emotional
    distress damages, attorneys’ fees and costs, punitive sanctions, and other
    appropriate sanctions . . . .”
    PRDO, A&C, and Ms. Cameron (collectively, “Respondents”)
    opposed the motion.5 Respondents acknowledged that billing statements
    4
    Ms. Cameron now goes by the last name of Stumph. For consistency with the
    bankruptcy court record, she is referred to herein as Ms. Cameron.
    5
    The Richardsons did not provide a complete record on appeal. We have thus
    exercised our discretion to review the bankruptcy court’s electronic docket and
    (continued...)
    4
    may have been sent inadvertently as part of a batch billing, but they denied
    the remaining allegations, asserting that those allegations were
    “fraudulent” and that the Richardsons themselves had added the
    inappropriate language to the three billing statements. Respondents
    provided copies of telephone billing records to support their assertion that
    no phone calls had been made to the Richardsons’ business.
    At the initial hearing on the matter, the bankruptcy court authorized
    the parties to take discovery. It eventually set the matter for an evidentiary
    hearing, which took place on September 15 and 18 and October 16, 2017.6
    Mr. and Ms. Richardson testified, as did their neighbor, Charlotte Collins,
    Ms. Richardson’s son, Christopher Simmons, and Stephen A. Hoover, one
    of the Richardsons’ counsel. Ms. Cameron and Joseph C. Cattaneo, A&C’s
    owner, also testified.
    Ms. Richardson testified that, during the bankruptcy, the couple did
    not open the billing statements right away because they had started putting
    5
    (...continued)
    pleadings. See O'Rourke v. Seaboard Sur. Co. (In re E.R. Fegert, Inc.), 
    887 F.2d 955
    , 957–58
    (9th Cir. 1989); Atwood v. Chase Manhattan Mortg. Co. (In re Atwood), 
    293 B.R. 227
    , 233 n.9
    (9th Cir. BAP 2003).
    6
    The Richardsons have not provided a copy of the transcript of the October 16,
    2017 hearing, at which Mr. Cattaneo was to have concluded his testimony. We are
    entitled to assume that nothing in that transcript would be helpful to the Richardsons.
    See Gionis v. Wayne (In re Gionis), 
    170 B.R. 675
    , 680-81 (9th Cir. BAP 1994), aff'd, 
    92 F.3d 1192
     (9th Cir. 1996) (table) (When an appellant fails to include the entire record, we are
    entitled to presume that he does not regard the missing items as helpful to his appeal).
    5
    all legal correspondence in a box, including correspondence from PRDO,
    and they believed that if anything needed attention, their attorney would
    contact them. She testified that she eventually did open the March 2015
    statement and was upset by it because it contained abusive language.
    When she notified her attorney, he told her not to worry about it for the
    time being and to focus on getting the chapter 13 plan confirmed. Although
    Ms. Richardson assumed that the abusive and racially derogatory language
    had been added by Ms. Cameron, she was unaware that Ms. Cameron and
    her family members were minorities. She was not as upset by the
    November 2015 statement, which contained a threat to take the
    Richardsons’ home, because her attorney had told her that PRDO could not
    do so.
    Ms. Collins testified that she helped manage the Richardsons’
    business from March 2015 through July 2016. She testified that during that
    time she received phone calls from someone named Jennifer demanding to
    speak with Ms. Richardson. She also witnessed the opening of the
    November 2015 billing statement and testified that the envelope was sealed
    before being opened.
    Other witnesses testified as to the opening of the billing statements.
    Mr. Simmons witnessed the opening of one of the sealed billing statements
    and testified that his mother was distraught when she read it. For his part,
    Mr. Richardson had no recollection of receiving any collection calls or
    6
    being present when any of the envelopes were opened. Mr. Hoover
    testified that he opened all but three of the billing statements. He was able
    to trace the envelopes back to A&C’s mailing machine and testified that
    there was no evidence of tampering. He also testified that he had met with
    PRDO’s counsel to determine whether the envelopes could be sealed and
    unsealed without damaging them. The envelopes they experimented with
    could be reopened, but those envelopes were closed and then reopened
    immediately. He noted that when he opened the August 2015 statement, he
    could not do so without damaging the envelope.
    Ms. Cameron testified that she has 25 years of experience in
    commercial real estate, 13 of which were with A&C. She never met
    Ms. Richardson but met Mr. Richardson three times. She testified that all
    their interactions were cordial. She also testified that once a lease goes into
    default, the file is handed over to counsel and she has no further
    involvement in sending out billing statements or otherwise contacting the
    tenants. When there was a bankruptcy, she would refer the matter to
    Mr. Cattaneo. She testified that she had no contact with the Richardsons
    after the final walk-through with Mr. Richardson of the leased premises in
    the summer of 2014. Ms. Cameron also testified that she knew of no one at
    A&C who had animosity toward the Richardsons.
    As for the derogatory comments on the billing statements,
    Ms. Cameron testified that not only did she have no involvement with
    7
    generating the billing statements, she would have had no reason to have
    written the specific comments. For example, the March 2015 statement
    contained the language, “YOU almost cost me my job!!!!” Ms. Cameron
    testified that she was never in danger of losing her job as a result of the
    lease default. The August 2015 statement contained racial slurs, referring to
    illegal Mexican immigrants and African-Americans, but Ms. Cameron is
    herself half Mexican-American, is married to a Mexican-American man,
    and has African-American and Filipino relatives.
    Finally, Mr. Cattaneo testified that no one at A&C added the
    derogatory statements, that no one knew the Richardsons’ attorney was
    African-American, and that no one at A&C had ever been accused of being
    racist.
    In January 2018, the bankruptcy court issued an oral ruling. The court
    noted that, at trial, the Richardsons had clarified that they were not seeking
    damages for the telephone calls. The court found that all of the witnesses
    testified credibly, but the Richardsons had failed to meet their burden of
    proof to show that Ms. Cameron had violated the stay in any regard.
    Specifically, there was no evidence she was directly involved in generating
    the billing statements or in adding the derogatory language to those
    statements. The court also found that the Richardsons had not shown that
    any other representative of PRDO or A&C was responsible for the
    offending language. At the same time, the court could not find that the
    8
    language was added by Ms. Richardson. The bankruptcy court found,
    however, that A&C had willfully violated the automatic stay by sending
    billing statements to the Richardsons that were addressed in a manner that
    made it appear the statements were directed to Mr. Richardson personally.7
    Accordingly, the bankruptcy court found that the Richardsons were
    entitled to the reasonable attorneys’ fees they incurred in enforcing the
    automatic stay, including fees incurred in prosecuting the stay violation.
    The court did not find evidence to support an award of either emotional
    distress or punitive damages.
    The court then continued the matter for the parties to meet and
    confer and/or brief the appropriate amount of attorneys’ fees to be
    awarded. The parties attempted mediation that was unsuccessful, and,
    after a further hearing, submitted supplemental briefing. The Richardsons’
    7
    The lease provides that notices to the tenant are to be addressed as follows:
    [Tenant]
    [Street Address]
    Escondido, California [Zip Code]
    Tele: (760) XXX-XXXX
    Attn: Jerry Richardson
    The notices were addressed to:
    Hut No. 8 at Plaza Rancho Del Oro
    Jerry Richardson
    [Street Address]
    Escondido, CA [Zip Code]
    9
    counsel submitted billing statements for fees incurred during the litigation.
    In its “Order Regarding Fees” issued September 21, 2018, the bankruptcy
    court disallowed or reduced several categories of fees and ultimately
    awarded the Richardsons $20,983.13 in fees and costs to be paid by PRDO
    and A&C. The bankruptcy court explicitly declined to award any fees
    against Ms. Cameron because she “was not directly implicated other than
    as a possible agent of the Landlord in the only area where Debtors were
    successful[.]” The Richardsons timely appealed.
    JURISDICTION
    The bankruptcy court had jurisdiction under 
    28 U.S.C. §§ 1334
     and
    157(b)(2)(A). We have jurisdiction under 
    28 U.S.C. § 158
    .
    ISSUES
    Whether the bankruptcy court clearly erred in finding that the
    Richardsons failed to meet their burden to show that the offensive
    language on the billing statements was added by A&C personnel.
    Whether the bankruptcy court abused its discretion in disallowing a
    portion of the attorneys’ fees requested.
    STANDARDS OF REVIEW
    Whether a party has willfully violated the automatic stay is a
    question of fact reviewed for clear error. Eskanos & Adler, P.C. v. Leetien, 
    309 F.3d 1210
    , 1213 (9th Cir. 2002). Factual findings are clearly erroneous if they
    are illogical, implausible, or without support in the record. Retz v. Samson
    10
    (In re Retz), 
    606 F.3d 1189
    , 1196 (9th Cir. 2010). If two views of the evidence
    are possible, the court’s choice between them cannot be clearly erroneous.
    Anderson v. City of Bessemer City, 
    470 U.S. 564
    , 573-75 (1985). “When factual
    findings are based on determinations regarding the credibility of witnesses,
    we give great deference to the bankruptcy court’s findings, because the
    bankruptcy court, as the trier of fact, had the opportunity to note
    ‘variations in demeanor and tone of voice that bear so heavily on the
    listener’s understanding of and belief in what is said.’” In re Retz, 
    606 F.3d at 1196
     (quoting Anderson, 
    470 U.S. at 575
    ).
    The amount of sanctions imposed for a willful violation of the stay is
    reviewed for an abuse of discretion. Eskanos & Adler, P.C. v. Roman (In re
    Roman), 
    283 B.R. 1
    , 7 (9th Cir. BAP 2002). A bankruptcy court abuses its
    discretion if it applies the wrong legal standard, misapplies the correct
    legal standard, or makes factual findings that are illogical, implausible, or
    without support in inferences that may be drawn from the facts in the
    record. See TrafficSchool.com, Inc. v. Edriver Inc., 
    653 F.3d 820
    , 832 (9th Cir.
    2011) (citing United States v. Hinkson, 
    585 F.3d 1247
    , 1262 (9th Cir. 2009) (en
    banc)).
    DISCUSSION
    Section 362(k) of the Bankruptcy Code permits an individual debtor
    who has been injured by a willful violation of the automatic stay of § 362(a)
    to recover “actual damages, including costs and attorneys’ fees, and, in
    11
    appropriate circumstances, . . . punitive damages.” A stay violation is
    willful if a party knew of the automatic stay, and its actions in violation of
    the stay were intentional. Eskanos & Adler, 
    309 F.3d at
    1215 (citing Pinkstaff
    v. United States (In re Pinkstaff), 
    974 F.2d 113
    , 115 (9th Cir. 1992)). That A&C
    willfully violated the automatic stay in sending postpetition billing
    statements to the Richardsons is not in dispute in this appeal. Nor do the
    parties dispute that attorneys’ fees incurred in prosecuting an action for
    damages under § 362(k) may be awarded as damages for a willful stay
    violation. See America’s Serv. Co. v. Schwartz-Tallard (In re Schwartz-Tallard),
    
    803 F.3d 1095
    , 1101 (9th Cir. 2015) (en banc).
    The Richardsons, however, contend that the bankruptcy court erred
    in finding that it could not determine who added the offensive language to
    the March, August, and November 2015 billing statements. They also assert
    that the bankruptcy court abused its discretion in disallowing or reducing
    various categories of attorneys’ fees in calculating the appropriate
    sanctions award.
    A.    The bankruptcy court did not err in finding that the Richardsons
    did not meet their burden to show that A&C personnel added the
    offensive language to the billing statements.
    The Richardsons contend that the bankruptcy court erred when it did
    not find that the comments on the billing statements were added by
    someone working for A&C. They point out that the court found the billing
    statements were sent by A&C and that there was no evidence that the
    12
    Richardsons added the offensive language. They argue that this leads to
    the conclusion that, even if Ms. Cameron did not add the language, it had
    to have been added by someone working for A&C. As such, they contend,
    the court should have found PRDO and A&C culpable.
    As noted by the bankruptcy court, the Richardsons had the burden to
    show by a preponderance of the evidence that PRDO or A&C willfully
    violated the stay by adding the offensive language. Johnson v. Smith (In re
    Johnson), 
    501 F.3d 1163
    , 1169-70 (10th Cir. 2007); In re Paxton, 
    596 B.R. 686
    ,
    694 (Bankr. N.D. Cal. 2019), amended in part on other grounds, No. 12-33036
    HLB, 
    2019 WL 2462797
     (Bankr. N.D. Cal. June 12, 2019).8 Accordingly, the
    Richardsons needed to show that it was more likely than not that someone
    at A&C caused the language to be added. United States v. Arnold & Baker
    Farms (In re Arnold and Baker Farms), 
    177 B.R. 648
    , 654 (9th Cir. BAP 1994),
    aff’d, 
    85 F.3d 1415
     (9th Cir. 1996) (“Proof by the preponderance of the
    evidence means that it is sufficient to persuade the finder of fact that the
    proposition is more likely true than not.”).
    The bankruptcy court concluded, based on the evidence presented,
    that the Richardsons had not met their burden to prove it more likely than
    8
    This burden is less stringent than that required to obtain a contempt finding for
    a willful stay violation when § 362(k) is not an available remedy. See Knupfer v. Lindblade
    (In re Dyer), 
    322 F.3d 1178
    , 1190-91 (9th Cir. 2003) (moving party seeking to hold another
    in contempt has the burden of showing by clear and convincing evidence that the
    contemnors violated a specific and definite order of the court).
    13
    not that any agent of PRDO or A&C added the language:
    Finding that it’s a 50/50 issue, that’s the reason the Debtor
    doesn’t prevail. It doesn’t mean that I’m finding
    Ms. Richardson did it. It’s just that I cannot conclude
    Ms. Cameron did, and I’m then left with I have no idea who did
    it. So the Debtor failed to . . . meet that burden, in that
    particular regard.
    Hr’g Tr. (Jan. 12, 2018) at 25:16-22.
    As to the deplorable language, I can’t find in favor of the
    movants. I’m emphasizing, again, I am not finding that the
    movants fabricated this language. I am not finding that the
    movants were responsible for this language. I simply cannot
    find under the theory advanced that A&C Properties did it.
    ....
    So put bluntly, the court can’t tip the balance of
    probability beyond a 50/50 point. It’s a seesaw that’s entirely
    balanced with people of equal weight on both sides. You
    needed to get it to 51 percent, and I just can’t get there under
    the theories advanced.
    
    Id.
     at 28:1-6 and 29:1-6.
    The Richardsons argue that the bankruptcy court’s findings were
    illogical because they ignore the fact that the offensive language was
    specific to the situation between the parties, the Richardsons credibly
    denied adding the language, and there was no evidence the envelopes had
    been tampered with. While these facts suggest that someone at A&C could
    have added the language, it falls just short of establishing culpability. And
    14
    the Richardsons point to no evidence that would tip the balance in their
    favor to require a conclusion that someone at A&C added the offensive
    language. The Richardsons presented no expert testimony as to whether
    the envelopes had been tampered with and did not establish a chain of
    custody. As the bankruptcy court noted, it would have had to engage in
    “rank speculation” to determine who added the language. In short, the
    bankruptcy court did not clearly err in finding that the Richardsons had
    not met their burden to show that PRDO or A&C were responsible for
    adding the offensive language to the billing statements.
    B.       The bankruptcy court did not abuse its discretion in disallowing a
    portion of the attorneys’ fees requested by the Richardsons as a
    sanction under § 362(k).
    Section 362(k) authorizes an award of reasonable attorneys’ fees
    incurred in both ending the stay violation and in prosecuting an action for
    damages under the statute. In re Schwartz-Tallard, 803 F.3d at 1101. The
    Richardsons submitted billing statements showing they incurred $81,820.89
    in fees and $2,679.74 in costs for the period January 18, 2016 to January 26,
    2018, and $25,937.50 in fees and $2.66 in costs for the period January 29 to
    August 17, 2018. As noted, the bankruptcy court awarded fees significantly
    less than what was requested, ultimately awarding $20,983.13 in fees and
    costs.
    The Richardsons object to three categories of reductions made by the
    bankruptcy court: the reduction for fees incurred in attempting to prove up
    15
    the telephone calls, the reduction for fees incurred for communications
    among their four co-counsel that were not explained, and the disallowance
    of all fees incurred after the bankruptcy court delivered its oral ruling on
    January 12, 2018. We will consider each of these categories in turn.
    1.        Reduction for Fees Incurred in Unsuccessfully Prosecuting
    Phone Calls as Stay Violations
    The bankruptcy court reduced the fees requested by $18,287.25 on the
    ground that the fees related to alleged postpetition collection calls, which
    the Richardsons were unable to prove occurred. This reduction was made
    after the bankruptcy court had disallowed other categories of fees, leaving
    a balance of $36,587.25. The court determined that this amount represented
    fees incurred related to both the telephone calls and the billing statements,
    and thus found it appropriate to cut the remaining amount sought by
    approximately one-half.9
    The Richardsons contend that this reduction was inappropriate
    because they did not pursue any damages related to the telephone calls.
    They refer the Panel to their reply to Respondents’ opposition to the
    motion for sanctions, which reads:
    The phone calls were only placed by numbers suspected to be
    Respondents [sic] and were described mainly to show the
    animosity and lengths to which agents of Respondents were
    willing to go to collect the pre-petition debts.
    9
    The court rounded up $18,293.63 (one half of $36,587.25) to $18,300.
    16
    As such, the communications to which Debtors request
    damages are specifically referring to the Billing Statements,
    including those that had harassing and racially derogatory
    language, and generally to any further violative
    communications. Should additional telephone communications
    be later provable, such may be the subject of supplemental
    briefing to this motion, or in the alternative, a separate motion.
    Even if the Richardsons were not seeking damages specifically
    related to the phone calls, it is undisputed that fees were incurred in
    attempting to prove stay violations based on those calls. For example, in
    their opposition to Respondents’ motion for summary judgment, the
    Richardsons asserted that they intended to call witnesses at trial to testify
    regarding the phone calls. In the joint statement of stipulated and disputed
    facts and issues of law submitted before trial, they listed as a disputed
    issue: “Whether Respondents knowingly violated 
    11 U.S.C. § 362
     in regard
    to telephone communications to the Debtors.” And at trial, the Richardsons
    called a third party witness (Ms. Collins) to support the claim that calls
    were made. Even if the purpose of attempting to prove the calls was to
    establish animosity that would provide a motive for the offensive language
    on the billing statements, the Richardsons did not succeed in proving
    PRDO or A&C culpable for that language. Accordingly, the bankruptcy
    court did not abuse its discretion in disallowing the portion of the fees
    related to assertions concerning the telephone calls.
    17
    2.    $800 Reduction for Communications among Co-Counsel
    The court noted that there were significant communications among
    the four attorneys representing the Richardsons and that, typically, all four
    attorneys billed both sides of the conversation, email, or text. The court
    thus reduced by half the $1,600 in fees requested as compensation for
    communications among the Richardsons’ attorneys where no explanation
    was provided. Numerous time entries contained descriptions such as
    “Attorney [Name] – Outbound email to [other attorney]” with nothing to
    indicate the subject matter of the email.
    The Richardsons argue that the billing entries lacked detail in order
    to protect client confidentiality, and that the communications were
    necessary for counsel to competently represent them. But they do not
    explain why at least a general description could not have been provided
    that would justify the multiple billing. They have not shown that the
    bankruptcy court abused its discretion in making this reduction.
    3.    Fees Incurred After Oral Ruling
    The Richardsons complain that the bankruptcy court abused its
    discretion in disallowing fees and costs incurred after the court delivered
    its oral ruling on January 12, 2018. The Richardsons argue that the fees
    sought were not excessive and, in any event, resulted from PRDO’s counsel
    being “obstinate” in his position that no fees or nominal fees should be
    awarded. Further, they argue that these fees are appropriate under
    18
    Schwartz-Tallard as part of the award for seeking damages under § 362(k).
    As an initial matter, the court included in its calculation a portion of
    the fees incurred after January 12, 2018. The billing statements reflect that
    $81,820.89 of fees were incurred through January 26, 2018, which included
    $4,183.50 in fees incurred between January 19 and 26, 2018. In the Order
    Regarding Fees, the court used $81,817.50 as its starting point for
    calculating the fees to be awarded. Although it is not clear why there is a
    de minimis $3.39 difference between the figure quoted in the court’s order
    and the figure on the billing statement, the $81,817.50 must have included
    the fees incurred between January 19 and 26, 2018.10
    As for the $25,937.50 balance of the post-trial fees that were excluded
    from the court’s starting figure, those fees were incurred from January 29
    through August 17, 2018 and reflect time spent on communications among
    the Richardsons’ co-counsel as well as with PRDO’s counsel and
    Ms. Richardson, preparation of status reports for the bankruptcy court,
    appearing at hearings, and mediating the amount of fees to be awarded.
    In its Order Regarding Fees, the court did not explicitly state its
    reason for not considering the fees incurred after January 26, 2018. In the
    bankruptcy court’s tentative ruling issued August 8, 2018, it stated, “[t]he
    10
    The $4,183.50 was included in a billing statement that covered the period from
    May 12, 2016, to January 26, 2018. The fees incurred after January 12, 2018, consisted
    primarily of time spent preparing billable invoices (13.7 hours), with the balance for
    time receiving and sending emails (.4 hours).
    19
    potential damages are the attorney fees incurred by the Debtors in bringing
    the Motion and proceeding through trial,” suggesting that it did not intend
    to award any fees incurred thereafter. The court held a hearing the next
    day, but no transcript of that hearing was included in the record (nor does
    it appear on the bankruptcy court docket). At that hearing, the court may
    have further explained its rationale for disallowing post-trial fees. If so, it
    was the Richardsons’ burden to provide the transcript from that hearing so
    that we could discern the basis for its ruling. See Sallie Mae Serv., LP v.
    Williams (In re Williams), 
    287 B.R. 787
    , 791 (9th Cir. BAP 2002). Their failure
    to do so is a ground for affirmance. See 
    id. at 791-92
    . If the bankruptcy court
    did not explain its rationale, we could remand.
    But remand is not necessary “if a complete understanding of the
    issues may be obtained from the record as a whole or if there can be no
    genuine dispute about omitted findings.” Veal v. Am. Home Mortg. Serv.,
    Inc. (In re Veal), 
    450 B.R. 897
    , 919–20 (9th Cir. BAP 2011) (citations omitted).
    Such is the case here: the bankruptcy court’s comment in its August 8
    tentative ruling (quoted above) suggests that the court found it
    inappropriate to award fees incurred after its oral ruling either as a matter
    of law or fact. Although the Richardsons argued in the bankruptcy court
    that Schwartz-Tallard mandates that the court award post-trial fees, the
    Ninth Circuit in that case made no such pronouncement, and we have
    found no authority supporting the proposition that fees incurred in
    20
    determining fees (essentially, fees on fees) after liability has been
    adjudicated under § 362(k) are required to be awarded.
    Even if such fees were appropriately awarded as damages under
    § 362(k), the bankruptcy court has tremendous discretion to determine the
    reasonableness of fees, and we afford considerable deference to those
    determinations, given the court’s familiarity with the parties and the
    litigation. Rodriguez v. Disner, 
    688 F.3d 645
    , 653 (9th Cir. 2012) (citing
    Hensley v. Eckerhart, 
    461 U.S. 424
    , 437 (1983)). Under the circumstances, the
    Richardsons have not met their burden to show the bankruptcy court
    abused its discretion in not awarding or including in its calculations the
    fees incurred after January 26, 2018.
    CONCLUSION
    The bankruptcy court did not clearly err in finding that it could not
    hold PRDO or A&C liable for adding the offensive language to the billing
    statements. Nor have the Richardsons shown that the court abused its
    discretion in setting the amount of damages. We therefore AFFIRM.
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