O'Shea Ex Rel. O'Shea v. UPS Retirement Plan , 837 F.3d 67 ( 2016 )


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  •           United States Court of Appeals
    For the First Circuit
    No. 15-1923
    BRIAN O'SHEA, through his Executor Michael O'Shea; MICHAEL
    O'SHEA, in his personal capacity, on his own behalf as Plan
    Beneficiary, and on behalf of other Plan Beneficiaries, Meghan
    O'Shea, John O'Shea and Colleen O'Shea,
    Plaintiffs, Appellants,
    v.
    UPS RETIREMENT PLAN; UNITED PARCEL SERVICE OF AMERICA, INC.;
    UPS RETIREMENT PLAN ADMINISTRATIVE COMMITTEE,
    Defendants, Appellees,
    DOE DEFENDANTS 1, 2, AND 3,
    Defendants.
    APPEAL FROM THE UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF MASSACHUSETTS
    [Hon. William G. Young, U.S. District Judge]
    Before
    Thompson, Circuit Judge,
    Souter, Associate Justice, and
    Barron, Circuit Judge.
    Stephen D. Rosenberg, with whom Caroline M. Fiore and The
    Wagner Law Group were on brief, for appellants.
    J. Timothy McDonald, with whom Megan S. Glowacki and Thompson
    Hine LLP were on brief, for appellees.
    
    The Hon. David H. Souter, Associate Justice (Ret.) of the
    Supreme Court of the United States, sitting by designation.
    September 13, 2016
    THOMPSON, Circuit Judge.         This suit, arising under the
    Employee Retirement Income Security Act (ERISA), 29 U.S.C. §§ 1001
    et seq., presents the highly sympathetic case of a retiree whose
    death one week before his official retirement date, but after his
    final day of work, had the unexpected consequence of depriving his
    beneficiaries of ten years of payments under an annuity plan.
    Though      we    regret   the   heartbreaking        outcome,    after    careful
    consideration, we must affirm.
    I.
    We begin with the facts, which are not in dispute. Brian
    O'Shea      (O'Shea)    worked    for    defendant-appellee       United    Parcel
    Service of America, Inc. (UPS) for 37 years.1                As an employee of
    UPS,       he    participated    in     the    UPS   Retirement   Plan     (Plan).
    Unfortunately, in 2008, O'Shea was diagnosed with cancer.                      He
    became eligible for retirement in 2009, and decided to retire at
    the end of that year.
    O'Shea met with a UPS human resources (HR) supervisor to
    discuss the logistics of his retirement in December 2009.                  The HR
    supervisor informed him that he could maximize his time on payroll
    by taking his seven weeks of accrued vacation and personal time
    1
    For ease, to refer to the defendants-appellees UPS, UPS
    Retirement Plan, and UPS Retirement Plan Administrative Committee
    collectively, we will use "UPS."
    - 3 -
    and, thus, delaying his official retirement date.2                    It is standard
    practice apparently for UPS to advise its employees that they can
    redeem     their        vacation      time       before     officially       retiring.
    Regrettably, the HR supervisor was not aware at the time that
    O'Shea was terminally ill.3
    O'Shea took the HR supervisor's advice.                    He submitted
    his retirement application on January 7, 2010, his last day of
    work, and indicated that his annuity starting date4                   would be March
    1, 2010, the day after his official retirement date of February
    28, 2010.            He chose the "Single Life Annuity with 120-Month
    Guarantee" from a host of annuity payment plan options available
    under    the    Plan,       and   named   his    four     children   --    plaintiffs-
    appellants Michael O'Shea, Meghan O'Shea, John O'Shea, and Colleen
    O'Shea (collectively, the O'Sheas) -- as his beneficiaries.                       Under
    his selected annuity, "a reduced benefit [would] be paid to
    [O'Shea]       for    his    lifetime,    with    a     guarantee    of   120   monthly
    payments."
    The application for retirement benefits, executed by
    O'Shea, provided, in pertinent part: "I will receive a monthly
    2 Before retirement, O'Shea's monthly salary was $7,800.00.
    His monthly annuity payments would have been $4,117.35.
    3She did know that O'Shea was "in poor health," but apparently
    did not realize the "severity of his illness."
    4 The "Annuity Starting Date" is "the first day of the first
    period for which an amount is payable as an annuity."
    - 4 -
    benefit for my lifetime with a guarantee of monthly payments for
    a period of 10 years.          If I die within the 10-year guarantee
    period, my beneficiar[ies] will continue to receive my monthly
    benefit amount for the remainder of the guarantee period."              The
    section of the application where O'Shea listed his beneficiaries'
    information provided: "If you die before the guarantee period ends,
    your designated beneficiar[ies] will receive payments for the
    remainder of the guarantee period."           Nowhere in the retirement
    benefits application, and at no point during his consultation with
    the HR supervisor, was it made explicit that surviving to the
    annuity starting date (i.e., March 1, 2010, the day after his
    official retirement date) was a prerequisite to the ten-year
    payment guarantee.    It seems that O'Shea was therefore unaware he
    risked forfeiting the ten years of guaranteed payments to his
    beneficiaries by delaying his retirement date, especially while
    terminally ill.
    The     retirement     benefits     application   did   explain,
    however, that the summarized benefit plan designations would be
    paid "subject to the terms of the Plan."          Section 5.4(d)(iii) of
    the Plan, which describes the "Single Life Annuity with 120-Payment
    Guarantee"    selected   by     O'Shea,     clarifies    that   "[i]f    the
    Participant   dies   after    the   Annuity   Starting   Date   but   before
    receiving 120 monthly payments, the monthly payments shall be paid
    to the Participant's Beneficiary . . . ."         (emphasis added).     The
    - 5 -
    only       provision   of   the   Plan    that    explicitly       provides   for   a
    retirement benefit if a participant dies prior to their annuity
    starting       date    is   Section    5.6,    which     states:    "If   a   vested
    Participant dies prior to his Annuity Starting Date, his Spouse or
    Domestic Partner will be entitled to receive a Preretirement
    Survivor Annuity . . . ."5            (emphasis added).
    After    submitting       his     application       for    retirement
    benefits, O'Shea was invited to participate in UPS's Special
    Restructuring Program (SRP), which incentivized early retirement
    by offering one year's compensation to select employees in exchange
    for signing a release of claims and retiring.                O'Shea met with his
    attorney on February 12, 2010.            The same day, he accepted the SRP
    and executed the release of claims.               In return, O'Shea received a
    single, pre-tax payment of $98,800.
    The release, which is only a few paragraphs long, defined
    the "Released Parties" broadly as UPS and "all related companies,"
    including       "employee      benefit        programs    (and      the   trustees,
    administrators, fiduciaries, and insurers of such programs)."                   The
    released claims included "all known and unknown claims, promises,
    [and] causes of action . . . that [O'Shea] may presently have . .
    5
    In a section titled "If You Die Before You Retire," the
    Plan's summary plan description similarly provides: "If you die
    after you become vested in your Plan benefit but before your
    retirement benefit begins, your surviving spouse or surviving
    Domestic Partner . . . may receive a monthly benefit from the
    Plan."
    - 6 -
    . against any Released Party."    It did not bar claims that accrued
    after execution of the agreement.      But the release made clear that
    O'Shea was "releasing [c]laims that [he] may not know about."
    O'Shea passed away on February 21, 2010, one week before
    his official retirement date, and eight days before his annuity
    starting   date.   About   a   month   later,   defendant-appellee   UPS
    Retirement Plan Administrative Committee (the Committee) -- the
    Plan's claims administrator -- sent the O'Sheas a letter denying
    them payments under the annuity plan.           The Committee explained
    that only O'Shea's spouse, if he had one, would be able to recover
    under the Plan.6
    The O'Sheas appealed this decision, believing that the
    ten years of annuity payments were guaranteed to them regardless
    of when their father died. In particular, they argued that nothing
    in the Plan "explains what happens if you select the 'Single Life
    Certain Annuity With 10-Year Payment Guarantee' . . . and you die
    before you retire (without a spouse or partner)."
    The Committee denied the appeal on June 1, 2010. Relying
    on Section 5.6 of the Plan, the denial letter explained that the
    annuity payments were only guaranteed if O'Shea survived to his
    6 According to the O'Sheas' initial letter appealing UPS's
    denial of benefits, UPS had also called the O'Shea family in "early
    March" and explained that the O'Sheas "would not get [their
    father's] pension because he died while still an 'active' employee
    and did not, in fact, retire."
    - 7 -
    annuity starting date, and that O'Shea's death as an active UPS
    employee triggered the "Preretirement Survivor Annuity" (payable
    only to spouses or domestic partners) in lieu of the "Single Life
    Annuity with 120-Month Guarantee."7
    The O'Sheas filed a second administrative appeal, this
    time with the help of counsel, arguing that UPS breached its
    fiduciary duty to their father. Specifically, the O'Sheas asserted
    that their father was talked into delaying his retirement date,
    that the consequences of the delay were not made clear to him, and
    that       UPS   had   misrepresented    to     him   that   his   payments   were
    "guaranteed."          On October 1, 2010, the Committee once again denied
    the appeal.         This time the Committee highlighted language in the
    retirement application ("if I die within the 10-year guarantee
    period"), in addition to Section 5.6, noting that the application
    itself "clearly informed [] O'Shea that the only payments to
    beneficiaries were if he died within the 10-year guarantee period."
    The Committee also explained that any breach of fiduciary duty or
    misrepresentation claim had been released by their father when he
    decided to participate in UPS's SRP.
    7
    Although O'Shea was single when he died, his ex-wife
    subsequently brought a claim for the "Preretirement Survivor
    Annuity" benefits pursuant to a Qualified Domestic Relations
    Order. UPS approved her claim, and she began receiving $315.05 a
    month under the "Preretirement Survivor Annuity" (as opposed to
    the $4,117.35 UPS would have paid monthly under the "Single Life
    Annuity with 120-Month Guarantee").
    - 8 -
    The O'Sheas then filed suit in district court, seeking
    recovery     of   the    ten    years     of    annuity    payments   allegedly
    "guaranteed" under the Plan.           Their complaint included two counts:
    a claim for benefits under ERISA § 502(a)(1)(B), 29 U.S.C. §
    1132(a)(1)(B),     and   a     claim   for     equitable   relief   under   ERISA
    § 502(a)(3)(B), 29 U.S.C. § 1132(a)(3)(B).                 The equitable claim
    was based on alleged misrepresentations made to O'Shea when he
    selected his retirement benefits.
    UPS first moved to dismiss the O'Sheas' equitable claim,
    arguing that the claim: (1) was barred by the release O'Shea
    executed under the terms of the SRP; (2) was barred by the statute
    of limitations for breach of fiduciary duty claims under ERISA, 29
    U.S.C. § 1113(2); and (3) was precluded by the O'Sheas' ability
    "to avail themselves of other remedies."              Ruling from the bench,
    the district court granted the motion, concluding that any alleged
    misrepresentations were made before O'Shea selected his retirement
    benefits   and,   therefore,      any    potential    claim   based   on    those
    misrepresentations would have been released under the terms of the
    SRP. Because it held that O'Shea had released his equitable claim,
    the district court did not address UPS's other arguments for
    dismissal.
    - 9 -
    The parties then cross-moved for judgment as a case
    stated8 on the O'Sheas' remaining claim for benefits under ERISA
    § 502(a)(1)(B), 29 U.S.C. § 1132(a)(1)(B).            The district court
    ultimately granted UPS's motion for judgment, concluding that
    UPS's construction of the Plan terms was not only "plausible," but
    "correct" in light of the plain language of the Plan's terms.
    O'Shea v. UPS Ret. Plan, 
    115 F. Supp. 3d 138
    , 151 (D. Mass. 2015).
    The district court found Section 5.4 -- which describes the "Single
    Life Annuity with 120-Month Guarantee" selected by O'Shea and
    provides   "that   '[i]f   the   Participant   dies   after   the   Annuity
    Starting Date but before receiving 120 monthly payments, the
    monthly payments shall be paid to the Participant's Beneficiary,"
    
    id. at 151
    (quoting UPS Plan 62) -- to be "the most important
    provision of the Plan" and determined that the O'Sheas' reading of
    the Plan would render the first clause of Section 5.4 "useless."
    
    Id. Moreover, the
    district court found UPS's reading of Section
    5.6, which provides for "Preretirement Survivor Annuity" payments
    8Since the facts were not in dispute, the parties agreed to
    resolve the action at a case stated hearing. O'Shea v. UPS Ret.
    Plan, 
    115 F. Supp. 3d 138
    , 139 & n.1 (D. Mass. 2015) (explaining
    that "[a] case stated hearing is a procedure that allows the Court
    to make a judgment based on the record in cases where there are
    minimal factual disputes" and allows "the Court . . . to 'engage
    in a certain amount of factfinding, including the drawing of
    inferences'" (quoting TLT Constr. Corp. v. RI, Inc., 
    484 F.3d 130
    ,
    135 n.6 (1st Cir. 2007))).
    - 10 -
    to a participant's spouse or domestic partner, to be "[s]imilarly
    reasonable."      
    Id. This appeal
    followed.
    II.
    On appeal, the O'Sheas argue that UPS's interpretation
    of the Plan is arbitrary and capricious, and that the district
    court erred in concluding that UPS's reading of the Plan was
    correct.      The O'Sheas also contend that the district court erred
    in dismissing their claim for equitable relief because, they argue,
    the claim "came into existence only after the release was executed"
    and O'Shea "did not intend knowingly and voluntarily to relinquish
    claims involving annuity payments."
    A.     Claim for Benefits
    Our review of the district court's decision is de novo.
    Glista v. Unum Life Ins. Co. of Am., 
    378 F.3d 113
    , 125 (1st Cir.
    2004).        Where,    as   here,     the   ERISA   plan     provides   the   plan
    administrator with the authority and discretion to interpret the
    plan and to determine eligibility for benefits,9 we must uphold
    the       administrator's         decision   "unless     it     was   'arbitrary,
    capricious, or an abuse of discretion.'"               Niebauer v. Crane & Co.,
    
    783 F.3d 914
    , 922-23 (1st Cir. 2015) (quoting Cusson v. Liberty
    Life Assurance Co. of Bos., 
    592 F.3d 215
    , 224 (1st Cir. 2010)).
    9Section 9.3 of the Plan provides that the Committee "shall
    have the exclusive right to interpret the Plan and decide any
    matters arising in the administration and operation of the Plan"
    in a "conclusive and binding" capacity.
    - 11 -
    This analysis focuses on whether the record as a whole supports a
    finding that the plan administrator's decision was "plausible,"
    "or,    put   another   way,   whether   the    decision    is   supported    by
    substantial evidence in the record."           
    Id. at 923.
    Under   this   standard,   we    need   not   decide   the   "best
    reading" of the Plan.        Stamp v. Metro. Life Ins. Co., 
    531 F.3d 84
    ,
    94 (1st Cir. 2008) (quoting Lennon v. Metro. Life Ins. Co., 
    504 F.3d 617
    , 624 (6th Cir. 2007)).           We need only consider whether
    UPS's interpretation of the Plan and its application of the Plan
    terms to the facts of this case was "reasoned and supported by
    substantial evidence."10        
    Id. (quoting Wright
    v. R.R. Donnelley &
    10
    As an initial matter, although the O'Sheas concede that the
    arbitrary and capricious standard of review applies to this case,
    they argue that the district court applied "an excessively broad
    and incorrect interpretation" of the standard. In general, they
    argue that the district court erred: (1) in applying a
    "plausibility" standard instead of considering whether the
    administrator's interpretation was "reasonable in light of the
    facts" and "comport[ed] with the actual language" of the Plan; (2)
    by "effectively ignor[ing] ambiguity in the Plan's terms"; and (3)
    by improperly reading an exclusion into the Plan in violation of
    our case law.
    We think the O'Sheas largely misconstrue the district court's
    analysis.     Far from depending on an "excessively broad"
    "plausibility" standard, the district court analyzed the Plan
    language and concluded that UPS's interpretation of the Plan was,
    in fact, "correct." 
    O'Shea, 115 F. Supp. 3d at 151
    . Similarly,
    the district court did not "ignore" ambiguity in the Plan terms;
    it rejected the O'Sheas' arguments that the Plan was ambiguous,
    concluding that because it had already ruled that UPS's reading of
    the Plan was correct, the O'Sheas' ambiguity arguments "must fail."
    
    Id. Moreover, the
    district court considered, and rejected, the
    O'Sheas' argument that UPS's interpretation would improperly write
    an exclusion into the Plan, determining that O'Shea was not, in
    fact, excluded from coverage, but that he simply did not satisfy
    - 12 -
    Sons Co. Group Benefits Plan, 
    402 F.3d 67
    , 74 (1st Cir. 2005));
    see also Coffin v. Bowater Inc., 
    501 F.3d 80
    , 93, 96 (1st Cir.
    2007) (reviewing the plan administrator's determination of benefit
    eligibility de novo and upholding its interpretation of the plan
    because its interpretation was "significantly more persuasive"
    than     the   plaintiffs'    interpretation);      Kolling     v.   Am.    Power
    Conversion Corp., 
    347 F.3d 11
    , 14 (1st Cir. 2003) (concluding that
    "the Plan administrator has the discretion reasonably to determine
    the meaning of [a] phrase [in the Plan]").
    In   denying   the     O'Sheas'   claim    for   benefits,     UPS
    explained that because O'Shea died while still an active employee
    (i.e.,    before     his   official    retirement   and   subsequent       annuity
    starting date), O'Shea's spouse, if he had one, would be the only
    person entitled to benefits under the terms of the Plan.               And, in
    fact, Section 5.6, which provides for payments to a participant's
    spouse or domestic partner if the participant dies before the
    a condition under the Plan that would allow him to receive the
    specific benefit he requested. 
    Id. (noting that
    "what is happening
    in this case is not really an exclusion from coverage . . . .
    O'Shea was included within the scope of the Plan -- he just did
    not receive the benefit he wanted"). Because we conclude, however,
    that UPS's interpretation of the Plan is "'significantly more
    persuasive' than the interpretation offered by the [O'Sheas]," D
    & H Therapy Assocs., LLC v. Boston Mut. Life Ins. Co., 
    640 F.3d 27
    , 36 (1st Cir. 2011) (quoting Coffin v. Bowater Inc., 
    501 F.3d 80
    , 93, 96 (1st Cir. 2007)), we need not parse the exact contours
    of the district court's application of the standard of review, but
    will proceed directly to our consideration of whether UPS's
    interpretation of the Plan was arbitrary and capricious.
    - 13 -
    annuity starting date, is the only provision in the entire Plan
    that provides for a benefit when a participant dies before the
    annuity starting date.
    The   provision,    cited    by   UPS   in   its   denial    letter,
    describes the "Preretirement Survivor Annuity" and provides that
    "[i]f a vested Participant dies prior to his Annuity Starting Date,
    his Spouse or Domestic Partner will be entitled to receive a
    Preretirement Survivor Annuity . . . ." (emphasis added).                 Section
    5.6 does not state explicitly that the "Preretirement Survivor
    Annuity" is the exclusive benefit available if a participant dies
    before the annuity starting date.              But because no other term in
    the   Plan    provides   a      benefit   in     that     circumstance,    UPS's
    interpretation -- that Section 5.6 provides the exclusive benefit
    when a participant dies before the annuity starting date -- is
    certainly within "the bounds of reasonableness."                 D & H Therapy
    Assoc. LLC v. Boston Mut. Life Ins. Co., 
    640 F.3d 27
    , 38 (1st Cir.
    2011).
    In response, the O'Sheas argue that Section 5.6 does not
    reference the retirement benefit chosen by O'Shea -- the "Single
    Life Annuity with 120-Month Guarantee" -- and, therefore, Section
    5.6 does not address "the possible ramifications if a participant
    elects that benefit but dies between . . . the retirement election
    - 14 -
    and . . . the first annuity payment."11            In the O'Sheas' view,
    Section 5.4 of the Plan, which describes the annuity selected by
    their father, guarantees ten years of monthly payments to the
    participant and his beneficiaries once the benefit is elected.12
    In support, the O'Sheas note that Section 5.4 does not directly
    state that the 120 months of payments will not be made if the
    participant dies before reaching the annuity starting date.          This
    is true.   Nevertheless, we read the plain language of Section 5.4
    to comport with UPS's interpretation -- that Section 5.4 only
    guarantees ten years of payments if the participant survives to
    the annuity starting date.
    The   "Single   Life   Annuity   with    120-Month   Guarantee"
    available under Section 5.4 of the Plan provides for a reduced
    monthly benefit for the participant's lifetime, with 120 monthly
    payments "guarantee[d]."     Section 5.4(d)(iii) explains that "[i]f
    the Participant dies after the Annuity Starting Date but before
    11The O'Sheas also spend a substantial amount of time arguing
    that because Section 5.6 was mandated by Congress to protect the
    rights of surviving spouses, the section should be read narrowly.
    This argument is not persuasive. Whether, or not, the language
    was required by Congress is irrelevant. The section now appears
    in the Plan, and it provides the only benefit available when a
    participant dies before the annuity starting date.
    12As UPS points out, under the O'Sheas' interpretation of the
    Plan, it is not entirely clear when benefits would become
    guaranteed: when the participant selects the benefit; when the
    necessary paperwork is submitted; or when the paperwork is
    accepted.
    - 15 -
    receiving 120 monthly payments, the monthly payments shall be paid
    to the Participant's Beneficiary, until the Participant and his
    Beneficiary have received a total of 120 payments."              (emphasis
    added).     This language clearly seems to suggest that Section 5.4
    only      guarantees    monthly   payments    to    the    participant's
    beneficiaries when the participant dies after reaching the annuity
    state     date   and,   consequently,   appears    to   create   a     clear
    precondition to the "120-Month Guarantee" -- that the participant
    reach the annuity start date.
    We agree with the district court that the O'Sheas'
    proposed interpretation of this section -- that it guarantees
    monthly payments to a participant's beneficiaries even if the
    participant dies prior to the annuity starting date -- "renders
    the first clause of this key phrase completely useless."             
    O'Shea, 115 F. Supp. 3d at 151
    .       The O'Sheas suggest that the phrase is
    included only "to reassure the reader that the payments to the
    participant and the beneficiaries will still total 120" even if
    the participant dies.       But that interpretation still reads the
    words "after the Annuity Starting Date" out of the clause.            If, as
    the O'Sheas argue, Section 5.4 guarantees all 120 payments to a
    participant's beneficiaries even if the participant dies before
    the annuity start date, the Plan would not need to specify that
    beneficiaries will receive the 120 payments "[i]f the Participant
    dies after the Annuity Starting Date." (emphasis added). It could
    - 16 -
    simply provide that if the participant dies before receiving 120
    monthly    payments,   the    monthly     payments    will   be   paid    to   the
    participant's beneficiary.          It does not.
    Reading Sections 5.4 and 5.6 together, then, we find
    UPS's interpretation of the Plan more than reasonable.13                 O'Shea's
    beneficiaries were eligible to receive either the "Single Life
    Annuity with 120-Month Guarantee" -- if O'Shea passed away after
    his   annuity   starting     date    --   or   the   "Preretirement      Survivor
    Annuity" -- if he passed away before the annuity starting date and
    had a spouse or domestic partner. Because O'Shea tragically passed
    away before his annuity start date, UPS reasonably concluded that
    his spouse (or domestic partner) was entitled to the "Preretirement
    Survivor Annuity," but that his beneficiaries were not entitled to
    the "Single Life Annuity with 120-Month Guarantee."14
    13Although not controlling, see CIGNA Corp. v. Amara, 
    563 U.S. 421
    , 438 (2011), contrary to the O'Sheas' arguments, the
    summary plan documents and the retirement benefits application
    also support UPS's interpretation of the Plan. The summary plan
    description provides, for example, "[i]f you die after you become
    vested in your Plan benefit but before your retirement benefit
    begins, your surviving spouse or surviving Domestic Partner . . .
    may receive a monthly benefit from the Plan." And the retirement
    benefits application provides that the participant "will receive
    a monthly benefit for [his] lifetime with a guarantee of monthly
    payments for a period of 10 years. If [he] die[s] within the 10-
    year guarantee period, [his] beneficiar[ies] will continue to
    receive [his] monthly benefit amount for the remainder of the
    guarantee period." (emphasis added).
    14Because we find UPS's interpretation of the Plan language
    much more reasonable than the O'Sheas' interpretation, we need not
    consider the O'Sheas' arguments that the Plan is ambiguous (and
    how to construe the Plan in the face of ambiguity). See D & H
    - 17 -
    The O'Sheas attempt to blunt the impact of Section
    5.4(d)(iii), arguing that because UPS did not rely on the section
    in its denial letters, we may not consider it now.          See 
    Niebauer, 783 F.3d at 926
    (explaining that "ERISA's notice provision . . .
    requires    plan   administrators     to   'provide   adequate   notice   in
    writing to any participant or beneficiary whose claim for benefits
    under the plan has been denied, setting forth the specific reasons
    for such denial, written in a manner calculated to be understood
    by the participant'" (quoting 29 U.S.C. § 1133(1))).               But the
    purpose of ERISA's notice requirements is "to 'insure that when a
    claimant appeals a denial to the plan administrator, [he] will be
    able to address the determinative issues and have a fair chance to
    present [his] case.'"          
    Id. at 927
    (alterations in original)
    (quoting DiGregorio v. Hartford Comprehensive Emp. Benefit Serv.
    Co., 
    423 F.3d 6
    , 14 (1st Cir. 2005)).         "[S]trict compliance is not
    required" so long as "'the beneficiary [was] supplied with a
    statement of reasons that, under the circumstances of the case,
    permitted     a    sufficiently       clear     understanding     of      the
    administrator's     position   to    permit   effective   review.'"       
    Id. Therapy Assocs.,
    LLC, 640 F.3d at 36 
    (noting that although we have
    never articulated precise guidelines for determining "when a plan
    administrator's construction will be sufficiently reasonable to
    warrant deference even though it is only as persuasive or less
    persuasive than the interpretation offered by the plaintiffs," we
    need not reach the issue when the plan administrator's construction
    is "'significantly more persuasive'" than that offered by the
    plaintiffs (quoting 
    Coffin, 501 F.3d at 96
    )).
    - 18 -
    (second alteration in original) (quoting Terry v. Bayer Corp., 
    145 F.3d 28
    , 35 (1st Cir. 1998)).
    Here, UPS consistently explained to the O'Sheas that
    they were not entitled to the 10-year monthly annuity payments
    because their father passed while he was an active (albeit on
    leave) employee and prior to his annuity starting date.                   In its
    initial denial, UPS cited to Section 5.6 to support its contention
    that because O'Shea had passed away prior to his annuity start
    date the "Preretirement Survivor Annuity" was triggered instead of
    the annuity payments.       In addition, the final denial highlighted
    the retirement application's rephrasing of Section 5.4(d)(iii) --
    "if I die within the 10-year guarantee period" -- to demonstrate
    why   their    father   reasonably    should    have    understood   that      his
    beneficiaries     would   only    receive     the   annuity   payments    if    he
    survived to the annuity starting date.                Therefore, the O'Sheas
    were clearly on notice of UPS's position that the "Single Life
    Annuity   with    120-Month      Guarantee"     was    only   available    to    a
    participant's beneficiaries if the participant died after reaching
    the annuity start date.       Given that the O'Sheas have "no credible
    claim that [their] understanding of the issues at stake was so
    muddled as to inhibit effective review," we see no error in relying
    on Section 5.4(d)(iii) even though it was not cited by UPS in its
    denial letters.     
    Niebauer, 783 F.3d at 928
    .
    - 19 -
    Finally, the O'Sheas argue that UPS's interpretation
    improperly    incorporates     "an   unwritten     exclusion     of   a   benefit
    earned" into the Plan in violation of ERISA.               We agree with the
    O'Sheas that UPS may not "carve[] out an exclusion from coverage
    that is nowhere expressed in the plan itself."                  Colby v. Union
    Sec. Ins. Co. & Mgmt. Co. for Merrimack Anesthesia Assocs. Long
    Term Disability Plan, 
    705 F.3d 58
    , 65 (1st Cir. 2013).                But, as we
    have discussed in some detail, the condition that O'Shea had to
    survive until his annuity start date was "expressed in the plan
    itself."     
    Id. Moreover, we
    agree with the district court that UPS's
    interpretation of the Plan does not exclude O'Shea from coverage.
    See 
    O'Shea, 115 F. Supp. 3d at 151
    (noting that "what is happening
    in this case is not really an exclusion from coverage").                  Rather,
    UPS determined that O'Shea simply did not satisfy a condition under
    the plan that would allow him to receive the benefit he requested.
    If   O'Shea    had   lived    past    the     annuity    starting     date,    his
    beneficiaries would have been entitled to the 10-year guaranteed
    benefits   payments.        Unfortunately,      O'Shea   did    not   meet    this
    mandatory precondition for coverage and, instead, his spouse or
    domestic   partner    was    entitled   to     receive    the   "Preretirement
    Survivor Annuity."
    - 20 -
    B.     Claim for Equitable Relief
    The O'Sheas also argue that the district court erred in
    dismissing     their     claim    for    equitable    relief   under        ERISA
    § 502(a)(3), 29 U.S.C. § 1132(a)(3).                They raise two related
    arguments:     (1) that the district court erred in concluding that
    their equitable claim was barred by the SRP release because the
    claim came into existence after their father agreed to the SRP;
    and (2) that because the claim came into existence after their
    father signed the release, he could not have "knowingly and
    voluntarily" waived the claim.           Although framed as two arguments,
    since both arguments rise and fall on the premise that their
    equitable claim did not arise until the annuity benefits were
    denied by UPS, we will address them both together.
    We review the district court's grant of a Rule 12(b)(6)
    motion de novo, taking all factual allegations in the complaint as
    true and drawing all reasonable inferences in the non-moving
    party's favor.     Guerra-Delgado v. Popular, Inc., 
    774 F.3d 776
    , 780
    (1st Cir. 2014).         In order to survive a motion to dismiss, a
    complaint must contain sufficient factual material to state a
    facially plausible claim.        
    Id. ERISA allows
    for the knowing and voluntary release of
    claims.    Smart v. Gillette Co. Long-Term Disability Plan, 
    70 F.3d 173
    , 181 (1st Cir. 1995).           "To determine whether a waiver is
    'knowing     and   voluntary,'"     we    examine    the   totality    of    the
    - 21 -
    circumstances,          including:    (1)     the    employee's         "education       and
    business       sophistication";       (2)    the    roles    of    the       employer    and
    employee in determining the terms of the release; (3) "the clarity
    of the agreement"; (4) the amount of time given to the employee to
    review        the     agreement;     (5)     whether    the        employee         received
    independent advice (particularly the advice of counsel); and (6)
    the consideration paid in exchange for the release.                             Morais v.
    Cent. Beverage Corp. Union Empls.' Supplemental Ret. Plan, 
    167 F.3d 709
    , 713 & n.6 (1st Cir. 1999) (quoting 
    Smart, 70 F.3d at 181
    ).
    The O'Sheas do not seem to attack the validity of the
    SRP release, and they concede that their father executed the
    release paperwork and agreed to relinquish "all known or unknown
    claims"       in    February   2010   --     approximately         a    month   after     he
    submitted his retirement application and two months after he met
    with UPS's HR supervisor.15           They simply argue that their equitable
    claim        arises    from    misrepresentations           that       did    not     become
    actionable "until after [their father] died, when UPS declined,
    solely due to [their father's] death, to pay the annuity."                              But,
    by their own account, the alleged misrepresentations occurred when
    15
    We note that an examination of the relevant factors supports
    the conclusion that the release was made knowingly and voluntarily:
    the release is short and written in clear, simple language; O'Shea
    was given 45 days to review the agreement; he met with his counsel
    the same day he executed the agreement; and he was paid $98,800 in
    consideration.
    - 22 -
    O'Shea met with UPS's HR supervisor in December 2010 and when he
    received the Plan documents.     In essence, then, they argue that
    even though the acts giving rise to the claim occurred before their
    father signed the release, the claim did not arise until they
    suffered monetary damages.16    This argument conflates the breach
    and the remedy.
    Under § 502(a)(3), a civil action may be brought "to
    enjoin any act or practice which violates any provision of this
    subchapter or the terms of the plan, or (B) to obtain other
    appropriate equitable relief (i) to redress such violations or
    (ii) to enforce any provisions of this subchapter or the terms of
    the plan."    29 U.S.C. § 1132(a)(3).    Here, the O'Sheas allege that
    their father was "misled" by UPS about the terms of the Plan and
    that the terms of the Summary Plan Description were unclear and
    deceptive.     These events occurred (i.e., he was allegedly misled
    and provided with deficient Plan documents) when he met with UPS's
    HR supervisor to discuss the logistics of his retirement in
    December 2009.    At that point, O'Shea could have sought equitable
    relief -- reformation, for example -- despite the fact that his
    beneficiaries had not yet been denied benefits.17     Therefore, when
    16 Alternatively, the O'Sheas seem to imply that their
    equitable claim did not arise until they discovered the alleged
    misrepresentation. But because the SRP release explicitly covered
    all undiscovered claims, this argument goes nowhere.
    17Monetary loss is not a necessary component of a claim for
    equitable relief under § 502(a)(3). See Amara v. CIGNA Corp., 775
    - 23 -
    their father executed the release in February 2010, any equitable
    claim based on alleged misrepresentations made to their father
    when he selected his retirement benefits was released.
    Although   we   are   sympathetic   to   the   unfortunate   and
    unexpected fallout resulting from his untimely death, we need go
    no further. O'Shea's claim for equitable relief existed when he
    signed the release, and is therefore barred.
    III.
    For the reasons articulated above, we affirm.        Each side
    to bear its own costs.
    F.3d 510, 513-14, 518-19, 525-26 n.12 (2d Cir. 2014) (implementing
    the Supreme Court's decision in Amara and affirming class
    certification for plaintiffs who showed "likely harm" resulting
    from an employer's inadequate plan summary).
    - 24 -