Tobin Ex Rel. L. v. Federal Express Corp. , 775 F.3d 448 ( 2014 )


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  •           United States Court of Appeals
    For the First Circuit
    No. 14-1567
    MARYANGELA TOBIN, INDIVIDUALLY AND AS PARENT
    ON BEHALF OF HER MINOR CHILDREN, L. AND M.,
    Plaintiff, Appellant,
    v.
    FEDERAL EXPRESS CORPORATION,
    Defendant, Appellee.
    APPEAL FROM THE UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF MASSACHUSETTS
    [Hon. William G. Young, U.S. District Judge]
    Before
    Lynch, Chief Judge,
    Selya and Kayatta, Circuit Judges.
    Rory FitzPatrick, with whom Cetrulo LLP was on brief, for
    appellant.
    Thomas W. Southerland III, with whom Gareth W. Notis and
    Morrison Mahoney LLP were on brief, for appellee.
    December 30, 2014
    SELYA, Circuit Judge.          Plaintiff-appellant Maryangela
    Tobin sued defendant-appellee Federal Express Corporation (FedEx)
    for invasion of privacy, infliction of emotional distress, and
    negligence.     After some preliminary skirmishing, FedEx asked the
    district court to enter summary judgment in its favor on the
    principal ground that the plaintiff's claims are barred by the
    preemption provision of the Airline Deregulation Act (ADA), 49
    U.S.C. § 41713(b)(1).         The court, ruling ora sponte, granted
    FedEx's motion.     The plaintiff appeals.
    Our primary task is to determine whether and to what
    extent ADA preemption fits the atypical fact pattern limned by the
    record.    After careful consideration, we conclude that preemption
    fits as to the plaintiff's common-law claims.               Accordingly, we
    affirm    the   district   court's   decision   (although    our   reasoning
    differs in certain respects).
    I.   BACKGROUND
    We draw the facts from the summary judgment record,
    construing them in the light most flattering to the plaintiff. See
    Griggs-Ryan v. Smith, 
    904 F.2d 112
    , 114 (1st Cir. 1990).
    In October of 2012, a package was shipped from a FedEx
    location in Eureka, California.            The sender requested priority
    overnight delivery and specified the recipient's address on a
    handwritten label.     That label, affixed to the package, reflected
    -2-
    a sender name of "R. Mason" and an intended delivery address of "L.
    Tobin, 21 Standish Avenue" in Plymouth, Massachusetts.
    At the drop-off facility, a FedEx employee inputted the
    handwritten information into a computer and produced a printed
    address label, which inadvertently showed an incorrect address.
    This incorrect address was the plaintiff's home address.1                  The
    package made its way across the country and, for aught that
    appears, no FedEx employee sought to reconcile the two inconsistent
    labels.   A FedEx courier responsible for delivering the package to
    its final destination brought it to the address shown on the
    printed label (the plaintiff's home).
    Plaintiff and her eleven-year-old daughter opened the
    package. Two vacuum-sealed bags of what turned out to be marijuana
    were inside.      The plaintiff and her daughter understandably became
    agitated.
    The    police   responded   quickly    to   a   call    from   the
    plaintiff. An officer told the plaintiff that he was concerned for
    the safety of her and her children as the intended recipient could
    come looking for the package.
    The officer then asked FedEx to flag the shipment and
    refrain   from    disclosing   any   information   regarding       the   actual
    delivery address to anyone who might inquire about the package.              A
    1
    The plaintiff's address was in Plymouth, but on a different
    street (the name of which also began with the letter "S"). Her
    house number, like that of the intended recipient, was 21.
    -3-
    FedEx    customer    service    agent    noted    this   request       in   FedEx's
    electronic customer service system.
    That same day, an individual identifying herself as Sue
    Mason called FedEx, stated that she was expecting a package that
    had not been received, supplied the tracking number, and requested
    the address to which the package had been delivered.                        A FedEx
    customer service agent initiated a "trace."              Later that day, Mason
    contacted FedEx for a second time. She maintained that the package
    had been misdelivered and voiced her belief that it had been
    dropped off somewhere in Plymouth (at a house numbered 21 on a
    street   beginning     with    the   letter    "S").     At    the   end    of   the
    conversation, she indicated that she would simply get the package
    herself.
    Meanwhile, a man came to the plaintiff's door asking
    whether the plaintiff had received a package.                 The visitor's car
    was parked in the plaintiff's driveway with two men seated inside.
    Terrified, the plaintiff slammed the door shut and again contacted
    the police.    In the aftermath of these events, the plaintiff and
    her minor daughters have suffered fear and anxiety manifested in a
    range of symptoms.
    Alleging    that    FedEx    was     responsible     not    only     for
    mislabeling and misdelivering the package but also for wrongfully
    disclosing her address to the sender or intended recipient, the
    plaintiff (on her own behalf and on behalf of her minor children)
    -4-
    sued for damages in a Massachusetts state court.               Her complaint
    contained claims for invasion of privacy under Mass. Gen. Laws ch.
    214, § 1B, intentional and negligent infliction of emotional
    distress, and negligence.       FedEx removed the case to the federal
    district court.     See 28 U.S.C. §§ 1332(a), 1441.
    Following discovery, FedEx sought summary judgment.           Its
    motion papers raised, inter alia, the argument that the claims were
    preempted by the ADA.       The plaintiff opposed FedEx's motion and
    cross-moved for partial summary judgment on certain of her common-
    law claims. Ruling from the bench, the court below granted FedEx's
    motion and denied the plaintiff's cross-motion. This timely appeal
    ensued.
    II.   ANALYSIS
    We review a district court's grant of summary judgment de
    novo.     See Iverson v. City of Bos., 
    452 F.3d 94
    , 98 (1st Cir.
    2006).     We take the facts in the light most favorable to the
    nonmoving party and draw all reasonable inferences therefrom in
    that party's favor.    See 
    Griggs-Ryan, 904 F.2d at 115
    .          We are not
    married to the district court's rationale but, rather, may uphold
    its entry of summary judgment on any ground made manifest by the
    record.    See 
    Iverson, 452 F.3d at 98
    .
    The   object   of   summary   judgment   is   to    "pierce   the
    boilerplate of the pleadings and assay the parties' proof in order
    to determine whether trial is actually required."          Wynne v. Tufts
    -5-
    Univ. Sch. of Med., 
    976 F.2d 791
    , 794 (1st Cir. 1992).               Summary
    judgment is proper only when no genuine issue of material fact
    exists and the moving party is entitled to judgment as a matter of
    law.   See Fed. R. Civ. P. 56(a).           When the nonmovant bears the
    burden of proof on a particular issue, she can thwart summary
    judgment only by identifying competent evidence in the record
    sufficient to create a jury question.                 See Celotex Corp. v.
    Catrett, 
    477 U.S. 317
    , 322-23 (1986); Borges ex rel. S.M.B.W. v.
    Serrano-Isern, 
    605 F.3d 1
    , 5 (1st Cir. 2010).
    Refined to bare essence, the plaintiff's claims rest on
    three factual premises: that FedEx mislabeled the package; that
    FedEx misdelivered the package; and that FedEx disclosed the
    plaintiff's   address   to    third   parties    (the    sender   and/or   the
    intended recipient).     FedEx does not dispute the accuracy of the
    first two premises.     It does, however, dispute the accuracy of the
    third premise, vigorously denying that any FedEx employee revealed
    the plaintiff's address to a third party.          Our initial task, then,
    is to ascertain what the record shows (or fails to show) as to
    whether such a disclosure occurred.           Once that task is performed,
    we will examine the effect of ADA preemption on the plaintiff's
    remaining claims.
    A.   Disclosure.
    The plaintiff's claims were brought under Massachusetts
    law.    Disclosure    (that    is,    proof    that   FedEx   disclosed    the
    -6-
    plaintiff's address to a third party) is an essential element of
    the plaintiff's privacy claim.       See Mass. Gen. Laws ch. 214, § 1B;
    Spencer v. Roche, 
    755 F. Supp. 2d 250
    , 271-72 (D. Mass. 2010),
    aff'd, 
    659 F.3d 142
    (1st Cir. 2011).        To prevail on that claim, the
    plaintiff must, at a bare minimum, carry the burden of proving that
    a disclosure took place.        See 
    Spencer, 755 F. Supp. 2d at 271-72
    .
    Insofar as the plaintiff's common-law claims rest on the alleged
    disclosure of her information, the plaintiff likewise must carry
    the burden of proving disclosure.          See Sena v. Commonwealth, 
    629 N.E.2d 986
    , 994 (Mass. 1994); Sullivan v. Bos. Gas Co., 
    605 N.E.2d 805
    , 807 (Mass. 1993); see also Fithian v. Reed, 
    204 F.3d 306
    , 308
    (1st Cir. 2000).
    In support of its summary judgment motion, FedEx asserted
    that the record contained no competent evidence of any disclosure
    of the plaintiff's address. At first blush, this assertion appears
    ironclad: a veritable army of FedEx employees were deposed and all
    of them staunchly denied that any leak of the plaintiff's address
    to   a   third   party   ever    transpired.     FedEx's   records   fully
    corroborate this denial.
    In an effort to vault this formidable wall of evidence,
    the plaintiff argues that FedEx's policies for responding to
    tracking inquiries, combined with the routine implementation of
    those policies, compels the conclusion that a FedEx employee
    disclosed or confirmed the plaintiff's address to a third party at
    -7-
    some point after the package was delivered to her home.                  To
    buttress this argument, the plaintiff points to FedEx policies
    indicating that when a customer service inquiry is resolved in a
    single call with no follow up needed, a record of the call may not
    be maintained. Moreover, if a caller possesses certain information
    regarding a package (such as the sender's address, the tracking
    number, and the intended or actual delivery address), a customer
    service agent may confirm or disclose the actual delivery address.
    The   plaintiff   submits    that   these    policies,   taken    together,
    constitute affirmative evidence that FedEx released or confirmed at
    least a portion of the plaintiff's address.
    This   argument   will   not     wash.    What   the   plaintiff
    characterizes as evidence amounts to nothing more than a laundry
    list of possibilities and hypotheticals.            Although the policies
    relied on by the plaintiff make it possible that some unknown FedEx
    agent at some unknown time disclosed or confirmed the delivery
    address to a third party, the plaintiff has not pointed to a shred
    of competent evidence adequate to elevate her surmise from the
    realm of the possible to the realm of the probable.           Speculation
    about mere possibilities, without more, is not enough to stave off
    summary judgment.   See Mack v. Great Atl. & Pac. Tea Co., 
    871 F.2d 179
    , 181 (1st Cir. 1989). Here, there is no more: conjecture about
    -8-
    customer service scenarios does not bridge the gap.2   See Anderson
    v. Liberty Lobby, Inc., 
    477 U.S. 242
    , 249-50 (1986) (confirming
    appropriateness of summary judgment when nonmovant's evidence is
    "merely colorable, or is not significantly probative" (citation
    omitted)).   Accordingly, we affirm the district court's entry of
    summary judgment on the plaintiff's statutory invasion of privacy
    claim and on her three common-law claims to the extent that those
    claims hinge on the supposed disclosure of information by FedEx.
    B.   Preemption.
    What remains are the plaintiff's three common-law claims
    (intentional infliction of emotional distress, negligent infliction
    of emotional distress, and general negligence) to the extent that
    those claims hinge on FedEx's admitted mislabeling and misdelivery
    of the package.    Despite FedEx's confessed failings, the court
    below granted summary judgment for FedEx based on ADA preemption.
    We turn to the propriety of that ruling.
    A preemption inquiry begins with the Supremacy Clause,
    which mandates that federal law is the "supreme Law of the Land."
    U.S. Const. art. VI, cl. 2.     Any state law that contravenes a
    2
    The fact that a stranger showed up at the plaintiff's house
    is not significantly probative of any address disclosure by FedEx.
    The stranger's visit might have been prompted by, say, information
    gleaned from the police, a process of inductive reasoning, or a
    lucky guess.    Indeed, FedEx customer service records contain a
    contemporaneous note, buttressed by later sworn testimony,
    indicating that Sue Mason may have figured out on her own that the
    package went to another Tobin in the very same town.
    -9-
    federal law is null and void.             See Gibbons v. Ogden, 22 U.S. (9
    Wheat.) 1, 210-11 (1824); Brown v. United Airlines, Inc., 
    720 F.3d 60
    , 63 (1st Cir. 2013).
    Preemption may be express or implied.              See 
    Brown, 720 F.3d at 63
    . Express preemption occurs when congressional intent to
    preempt state law is made explicit in the language of a federal
    statute.     See Grant's Dairy - Me., LLC v. Comm'r of Me. Dep't of
    Agric., Food & Rural Res., 
    232 F.3d 8
    , 15 (1st Cir. 2000).                    The
    case at hand is an express preemption case: the ADA contains an
    express preemption clause, and the parties do not dispute that
    FedEx is a regulated air carrier and, thus, subject to the ADA.
    The ADA's preemption provision states in pertinent part
    that "a State . . . may not enact or enforce a law, regulation, or
    other provision having the force and effect of law related to a
    price,     route,   or    service   of    an   air    carrier."      49   U.S.C.
    §   41713(b)(1).         Our   inquiry,    then,     reduces   to   whether   the
    plaintiff's common-law claims are swept into the maw of ADA
    preemption. See Medtronic, Inc. v. Lohr, 
    518 U.S. 470
    , 484 (1996);
    Mass. Ass'n of HMOs v. Ruthardt, 
    194 F.3d 176
    , 179 (1st Cir. 1999).
    Congressional intent is the touchstone of any effort to
    map the boundaries of an express preemption provision.                        See
    Cipollone v. Liggett Grp., Inc., 
    505 U.S. 504
    , 516 (1992); Grant's
    
    Dairy, 232 F.3d at 14
    .         To illuminate this intent, we start with
    the text and context of the provision itself.              See Mass. Ass'n of
    -10-
    
    HMOs, 194 F.3d at 179-80
    .                   Our analysis is informed by the
    statutory structure, purpose, and history.                 See 
    Brown, 720 F.3d at 63
    ; DiFiore v. Am. Airlines, Inc., 
    646 F.3d 81
    , 86 (1st Cir. 2011).
    In applying the ADA's preemption provision, the analysis
    breaks down into two parts: the "mechanism" question and the
    "linkage" question. 
    Brown, 720 F.3d at 63
    . The mechanism question
    asks whether the plaintiff's claim is predicated on a "'law,
    regulation, or other provision having the force and effect of
    law.'"       
    Id. (quoting 49
    U.S.C. § 41713(b)(1)).             If the mechanism
    question yields an affirmative response, the linkage question then
    asks       whether    the    claim   is    sufficiently    "related   to"   an   air
    carrier's prices, routes, or services to warrant preemption.                     
    Id. In this
    case, the mechanism question is easily answered.
    The Supreme Court has made it pellucid that state common-law causes
    of action are provisions that have the force and effect of law for
    purposes of ADA preemption.               See Nw., Inc. v. Ginsberg, 
    134 S. Ct. 1422
    , 1429 (2014).           Therefore, we focus exclusively on the linkage
    question:       are    the    plaintiff's     common-law    claims    sufficiently
    "related to" a "service" of FedEx?3
    We recently considered the meaning of the term "service"
    under the ADA in Bower v. EgyptAir Airlines Co., 
    731 F.3d 85
    (1st
    3
    Because we conclude that the plaintiff's common-law claims
    are sufficiently related to FedEx's services to warrant preemption,
    see text infra, we need not address FedEx's further contention that
    its routes are also implicated.
    -11-
    Cir. 2013).      There, we held that the plaintiff's claims regarding
    the airline's ticketing, check-in, and boarding procedures and its
    failure to prevent the abduction of the plaintiff's children by his
    ex-wife related to the airline's services within the meaning of the
    ADA.    See 
    id. at 93-95,
    98.           In so holding, the Bower court adopted
    the    definition      of   "service"      articulated       in     Hodges    v.   Delta
    Airlines, Inc., 
    44 F.3d 334
    , 336 (5th Cir. 1995) (en banc) — a
    definition embraced by several other courts of appeals. See 
    Bower, 731 F.3d at 94-95
    ; see also Air Transp. Ass'n of Am., Inc. v.
    Cuomo,    
    520 F.3d 218
    ,     223    (2d    Cir.     2008)     (identifying    this
    definition as the majority rule).
    Under       this    definition,        a     "service"     represents      a
    "bargained-for or anticipated provision of labor from one party to
    another,"       thus    leading    to     "a    concern     with    the     contractual
    arrangement between the airline and the user of the service."
    
    Hodges, 44 F.3d at 336
    (internal quotation marks omitted). Matters
    "appurtenant and necessarily included with the contract of carriage
    between    the    passenger       or    shipper    and    the     airline,"    such   as
    "ticketing, boarding procedures, provision of food and drink, and
    baggage handling" are all included under the mantle of "service."
    
    Id. (internal quotation
    marks omitted); see 
    DiFiore, 646 F.3d at 87-88
        (concluding       that       claims     arising       from   an     airline's
    arrangements for passenger baggage handling related to an airline's
    "service").
    -12-
    This case law fits comfortably within the wide sweep that
    the Supreme Court has given to the term "service" as used in the
    ADA.       In American Airlines, Inc. v. Wolens, 
    513 U.S. 219
    (1995),
    the Court treated an airline's frequent flyer program as a service
    in concluding that certain of the plaintiffs' state-law claims
    regarding changes to the program were preempted by the ADA.               See
    
    id. at 224-26,
    228.         In a later case, the Court concluded that a
    state law requiring shippers of tobacco products to use specific
    inspection and verification procedures in transit and delivery
    related to the "services" of the shipping companies.             See Rowe v.
    N.H. Motor Transp. Ass'n, 
    552 U.S. 364
    , 368-69, 371, 373 (2008).4
    Stripped    of   rhetorical    flourishes,   the   plaintiff's
    common-law claims all depend on FedEx's mislabeling and misdelivery
    of the package.          In other words, they are claims about FedEx's
    package handling, address verification, and delivery procedures.
    Package      handling,    address   verification,   and    package   delivery
    plainly concern the contractual arrangement between FedEx and the
    users of its services (those who send packages).             Thus, they are
    necessary appurtenances of the contract of carriage.             See 
    Hodges, 44 F.3d at 336
    .     Seen in this light, Rowe and Bower lead inexorably
    4
    Rowe interpreted the preemption provision of the Federal
    Aviation Administration Authorization Act (FAAAA), 49 U.S.C.
    § 14501(c)(1). The FAAAA's preemption provision is in pertinent
    part identical to the preemption provision of the ADA and is
    generally construed in pari materia. See Dan's City Used Cars,
    Inc. v. Pelkey, 
    133 S. Ct. 1769
    , 1778 (2013); 
    Rowe, 552 U.S. at 370
    .
    -13-
    to the conclusion that the plaintiff's claims implicate FedEx's
    services.
    The plaintiff resists this conclusion.     To begin, she
    argues that her common-law claims do not relate to any FedEx
    service because she herself did not bargain for the delivery of an
    unwanted package. Since she and her children were strangers to the
    delivery transaction, her thesis runs, her claims are not preempted
    by the ADA.
    We disagree.    Satisfying the linkage element of ADA
    preemption does not require that the plaintiff be the customer for
    whom a service is undertaken. See, e.g., 
    Bower, 731 F.3d at 88-89
    ,
    95 (claims by non-customer parent); 
    DiFiore, 646 F.3d at 83
    , 87-88
    (claims by baggage handlers).    The plaintiff identifies no case in
    which a claim was saved from ADA preemption simply because the
    parties to the lawsuit were not the parties to the transaction that
    engendered the services.    We hold, therefore, that the fact that
    the plaintiff was a stranger to the contract of carriage, not a
    contracting party, does not in itself insulate her claims from ADA
    preemption.
    Next, the plaintiff argues that tortious conduct is never
    a "service" within the meaning of the ADA because no one would
    bargain for it.      But this argument misses the point.       While
    tortiously undertaken conduct may not itself be a service that
    would be bargained for or anticipated by a consumer, the relevant
    -14-
    inquiry is whether enforcement of the plaintiff's claims would
    impose some obligation on an airline-defendant with respect to
    conduct that, when properly undertaken, is a service.          See 
    Bower, 731 F.3d at 97
    .
    This brings us halfway home. Having established that the
    plaintiff's   claims   implicate    FedEx's   services,   we   next   must
    consider whether the plaintiff's claims are sufficiently "related
    to" those services to warrant preemption under the ADA.               The
    Supreme Court has instructed that the "related to" language of the
    ADA is meant to be construed broadly, consistent with Congress's
    intention that ADA preemption should have an expansive reach.         See
    Morales v. Trans World Airlines, Inc., 
    504 U.S. 374
    , 383-84 (1992).
    Thus, a state-law claim having "connection with, or reference to,"
    an airline's prices, routes, or services is preempted. 
    Id. at 384.
    That connection, however, cannot be de minimis: the challenged law
    must have a "forbidden significant effect" on prices, routes, or
    services in order to fall under the ADA's protective carapace. 
    Id. at 388.
      If the connection to an airline's prices, routes, and
    services is "tenuous, remote, or peripheral," ADA preemption will
    not attach.   
    Id. at 390
    (quoting Shaw v. Delta Air Lines, Inc., 
    463 U.S. 85
    , 100 n.21 (1983)).
    This broad construction is necessary to give effect to
    congressional intent.    See 
    id. at 378,
    383.    That intent is driven
    by the desire to further "efficiency, innovation, and low prices"
    -15-
    as well as "variety [and] quality" of services and to ensure that
    the states do not "undo federal deregulation with regulation of
    their   own."      
    Id. at 378
       (alteration    in   original)     (internal
    quotation marks omitted).
    In applying these principles to the case before us, Rowe
    affords helpful guidance.                 There, the Court concluded that when a
    state   law    directly       substitutes        the   state's     own    policies     for
    competitive market forces, the state law produces precisely the
    effect the preemption clause seeks to avoid: "a patchwork of state
    service-determining laws, rules, and regulations."                       
    Rowe, 552 U.S. at 372
    , 373.       As we explain below, the plaintiff's common-law
    claims would have such an effect.
    For the plaintiff to prevail on her common-law claims,
    she would have to prove either that FedEx's procedures were
    inadequate or that those procedures, though adequate, were carried
    out carelessly by FedEx's employees. See 
    Fithian, 204 F.3d at 309
    ;
    Gilhooley v. Star Mkt. Co., 
    508 N.E.2d 609
    , 610-11 (Mass. 1987).
    In the former circumstance, a finding that FedEx's procedures were
    inadequate would have the significant effect of requiring new and
    enhanced procedures for labeling, verification, and delivery of
    packages (FedEx's main business).                      That effect would not be
    tenuous,   remote,       or    peripheral.          See   
    Bower, 731 F.3d at 96
    (preempting common-law claims whose enforcement would impose a
    "fundamentally     new        set    of    obligations    on   airlines"     including
    -16-
    "heightened and qualitatively different procedures" for passenger
    booking and boarding).
    In the latter circumstance, a finding that the actions of
    FedEx's employees breached a state-law duty of care would also
    produce a significant forbidden effect.                 Such a finding would
    effectively supplant market forces with Massachusetts common-law
    definitions of reasonableness and, thus, create the very patchwork
    of   state-based     regulations       that   ADA    preemption   is    meant   to
    preclude.    See 
    Rowe, 552 U.S. at 373
    ; 
    Morales, 504 U.S. at 378
    .
    And the risk of a patchwork effect is heightened where, as here,
    the claims are of the sort typically tried to a jury.              See 
    DiFiore, 646 F.3d at 88
    (warning that "detailed, ad hoc compliance schemes"
    could arise not just state by state, but verdict by verdict).
    The    plaintiff     insists      that    her     claims,   if   left
    unpreempted, will have no such forbidden effect. These are garden-
    variety tort claims, she says, enforcing nothing more than a duty
    of care that exists throughout society. She analogizes her common-
    law claims to everyday personal injury claims, which in some
    circumstances have been held to elude preemption. See, e.g., Owens
    v. Anthony, No. 2-11-0033, 
    2011 WL 6056409
    , at *1, *3 (M.D. Tenn.
    Dec. 6, 2011) (concluding that tort claims arising from delivery
    truck driver's alleged negligence in causing car wreck were not
    preempted by the FAAAA); Kuehne v. United Parcel Serv., Inc., 
    868 N.E.2d 870
    ,     872,   876   (Ind.    Ct.   App.    2007)   (concluding    that
    -17-
    homeowner's tort claim arising from fall over package left on front
    step was not preempted by the FAAAA).          This argument lacks force.
    The Morales framework "does not permit us to develop
    broad rules concerning whether certain types of common-law claims
    are preempted by the ADA."          Travel All Over the World, Inc. v.
    Kingdom of Saudi Arabia, 
    73 F.3d 1423
    , 1433 (7th Cir. 1996).
    Instead, that framework calls for an individualized assessment of
    the facts underlying each case to determine whether a particular
    state-law claim will have a forbidden effect.          See Mass. Delivery
    Ass'n v. Coakley, 
    769 F.3d 11
    , 20 (1st Cir. 2014). Although claims
    arising out of careless driving or infelicitously placed packages
    may not impose any greater duty on an airline than that which
    exists for any other firm, the common-law claims here are of a
    different genre.
    In   DiFiore,   we   drew   the   preemption   "dividing   line"
    between state laws that regulate "how [a] service is performed"
    (preempted) and those that regulate how an airline behaves as an
    employer or proprietor (not 
    preempted). 646 F.3d at 87-88
    .     It is
    the character and scope of the duty of care imposed that guides the
    analysis.   See 
    Bower, 731 F.3d at 96
    .        By using state common law as
    a blunt instrument to prescribe protocols for package labeling,
    verification,     and   delivery,    the   claims   presented   here   would
    regulate how FedEx operates its core business.         See 
    Rowe, 552 U.S. at 372
    -73; Bower, 
    731 F.3d 96
    .          A damages award could result in
    -18-
    fundamental changes to FedEx's services — much more so than a
    damages award for a driving mishap or a slip-and-fall.
    The regulatory bite of tort law is powerful and direct.
    "[R]egulation can be as effectively exerted through an award of
    damages as through some form of preventive relief.         The obligation
    to pay compensation can be, indeed is designed to be, a potent
    method of governing conduct and controlling policy."            San Diego
    Bldg. Trades Council v. Garmon, 
    359 U.S. 236
    , 247 (1959).         So it is
    here: where the duty of care alleged drills into the core of an air
    carrier's services and liability for a breach of that duty could
    effect fundamental changes in the carrier's current or future
    service offerings, the plaintiff's claims are preempted by the ADA.
    The plaintiff has a fallback position.          She asserts that
    her claims escape preemption because they do not impose duties
    different from those that the market demands and, thus, do not
    threaten the objectives of the ADA.      After all, FedEx already has
    market-based   incentives   to   label   and    deliver   packages   in   an
    accurate manner.   Indeed, it likely competes with other delivery
    companies based on these criteria.             In the plaintiff's view,
    holding FedEx liable in tort for breach of its duty appropriately
    to label and deliver the package would impose no greater burden
    than that demanded by competitive market forces.
    This proposition is too clever by half.          The purpose of
    ADA preemption is to enhance airlines' reliance on competitive
    -19-
    market forces in order to shape their prices, routes, and services
    not at one particular moment in time but, rather, in response to
    the protean demands of the market.          See 
    Rowe, 552 U.S. at 373
    ;
    
    Morales, 504 U.S. at 378
    -79.       Even though accuracy in labeling and
    shipping is a service goal currently dictated by the market and one
    that   FedEx   has   chosen   to   pursue   through   its   policies   and
    procedures, the demands of the market could change at any time.
    FedEx's services must be largely free from state regulation, yet
    state enforcement of FedEx's current policies and procedures could
    impermissibly lock particular services into place.          See 
    Rowe, 552 U.S. at 373
    .   With this in mind, the market's potential continuous
    ebb and flow requires preemption of the plaintiff's common-law
    claims.
    III.   CONCLUSION
    We need go no further.     This is a hard case, and it is a
    familiar adage that hard cases can sometimes tempt courts to make
    bad law.    See Burnham v. Guardian Life Ins. Co., 
    873 F.2d 486
    , 487
    (1st Cir. 1989) (citing Lord Campbell in East Indian Co. v. Paul,
    7 Moo. P.C.C. 111).    Although we are not without sympathy for the
    unwanted intrusions that were visited upon the plaintiff and her
    children, our singular duty is to apply the statute that Congress
    wrote in the way that the Supreme Court has interpreted it.
    Affirmed.
    -20-
    

Document Info

Docket Number: 14-1567

Citation Numbers: 775 F.3d 448, 2014 U.S. App. LEXIS 24564, 2014 WL 7388805

Judges: Lynch, Selya, Kayatta

Filed Date: 12/30/2014

Precedential Status: Precedential

Modified Date: 11/5/2024

Authorities (24)

Spencer v. Roche , 755 F. Supp. 2d 250 ( 2010 )

Shaw v. Delta Air Lines, Inc. , 103 S. Ct. 2890 ( 1983 )

Joan C. Burnham, Etc. v. The Guardian Life Insurance ... , 873 F.2d 486 ( 1989 )

Morales v. Trans World Airlines, Inc. , 112 S. Ct. 2031 ( 1992 )

Medtronic, Inc. v. Lohr , 116 S. Ct. 2240 ( 1996 )

Northwest, Inc. v. Ginsberg , 134 S. Ct. 1422 ( 2014 )

Gerald Griggs-Ryan v. Beulah Smith, Gerald Griggs-Ryan v. ... , 904 F.2d 112 ( 1990 )

Fithian v. Zofchak , 204 F.3d 306 ( 2000 )

Iverson v. City of Boston , 452 F.3d 94 ( 2006 )

Steven Wynne v. Tufts University School of Medicine , 976 F.2d 791 ( 1992 )

Air Transport Ass'n of America, Inc. v. Cuomo , 520 F.3d 218 ( 2008 )

DiFiore v. American Airlines, Inc. , 646 F.3d 81 ( 2011 )

Anderson v. Liberty Lobby, Inc. , 106 S. Ct. 2505 ( 1986 )

Celotex Corp. v. Catrett, Administratrix of the Estate of ... , 106 S. Ct. 2548 ( 1986 )

Thomasina Mack v. The Great Atlantic and Pacific Tea ... , 871 F.2d 179 ( 1989 )

Massachusetts Ass'n of Health Maintenance Organizations v. ... , 194 F.3d 176 ( 1999 )

Borges Ex Rel. SMBW v. Serrano-Isern , 605 F.3d 1 ( 2010 )

Kuehne v. United Parcel Service, Inc. , 2007 Ind. App. LEXIS 1326 ( 2007 )

Spencer v. Roche , 659 F.3d 142 ( 2011 )

Cipollone v. Liggett Group, Inc. , 112 S. Ct. 2608 ( 1992 )

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