Zeigler v. Rater ( 2019 )


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  •           United States Court of Appeals
    For the First Circuit
    No. 18-2150
    ALAN ZEIGLER,
    Plaintiff, Appellant,
    v.
    MICHAEL RATER,
    Defendant, Appellee.
    APPEAL FROM THE UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF MASSACHUSETTS
    [Hon. Indira Talwani, U.S. District Judge]
    Before
    Lynch, Selya, and Barron,
    Circuit Judges.
    Chip Muller, with whom Muller Law, LLC was on brief, for
    appellant.
    Rebecca G. Capozzi, with whom Robert L. Bouley and McCarthy,
    Bouley, Barry & Morgan, P.C. were on brief, for appellee.
    October 1, 2019
    SELYA, Circuit Judge.        This case is a defamation case,
    brought   against     a   psychiatrist    who    disseminated     an    allegedly
    libelous report to an employer about an employee's fitness to
    return to work after a period of medical leave. Whether particular
    speech is actionable as defamation sometimes depends on the role
    of the speaker, and so it is here.               The challenged speech was
    published under a conditional privilege.                 We conclude that no
    reasonable     jury   could    find     that    the   defendant     abused   this
    privilege.     Accordingly, we affirm the district court's entry of
    summary judgment in favor of the defendant.
    I. BACKGROUND
    We briefly rehearse the facts and travel of the case,
    viewing the events in the light most hospitable to the nonmoving
    party (here, the plaintiff).          See Houlton Citizens' Coal. v. Town
    of Houlton, 
    175 F.3d 178
    , 184 (1st Cir. 1999). Plaintiff-appellant
    Alan   Zeigler      began     working    as     an    information      technology
    professional at Atrius Health, Inc. (Atrius) in 2005.                  In January
    of 2015, Zeigler began reporting to a new supervisor, Christopher
    Joseph.   Zeigler — who was then in his mid-fifties — contends that
    Joseph consistently made derogatory remarks about his age.                   The
    stress purportedly caused by these remarks culminated in a panic
    attack, prompting Zeigler to take medical leave in April of 2015.
    Prior to his expected return that June, Zeigler spoke by
    telephone with an Atrius human resources representative.                   During
    - 2 -
    this exchange, Zeigler stated that he had become so angry with
    Joseph (before his panic attack) that Joseph "might have got[ten]
    hurt" had "it been somebody else who had not had the skills to
    keep [their anger] under control."        The human resources department
    subsequently required Zeigler to undergo a psychiatric evaluation
    to determine his fitness to return to work.
    Atrius enlisted defendant-appellee Dr. Michael Rater to
    perform this task, following a referral from Scope Medical, LLC
    (Scope).     Dr. Rater was no stranger to such assignments:          he
    supplements      his   practice   by      performing   fitness-for-duty
    evaluations for employers through referrals from intermediaries
    such as Scope.    The purpose of a fitness-for-duty evaluation is to
    assess whether an employee can perform his job without posing a
    safety risk to other workers or himself.
    In preparing to evaluate Zeigler's ability to return to
    work, Dr. Rater received and reviewed certain documents supplied
    by Atrius, including medical records from Zeigler's primary care
    physician.    These records contained notations to the effect that
    Zeigler was "stressed and angry" and "[h]aving difficulty with
    [his] new director."    Dr. Rater conducted an in-person examination
    of Zeigler on June 11, 2015 for one hour.
    In a written report issued on June 26 (the June report),
    Dr. Rater concluded "to a reasonable degree of medical certainty"
    that Zeigler had "learned no new skills or techniques to manage
    - 3 -
    his anger and agitation symptoms" and thus was unfit "to return to
    his same employment under the same manager." Dr. Rater recommended
    that Zeigler consult weekly with a mental health provider to
    develop anger management skills.
    Zeigler   began   seeing   Ivy     Marwil,    a    licensed     social
    worker, for regular therapy sessions.           After three such sessions,
    Marwil reported to Dr. Rater that she saw no indication that
    Zeigler had or would ever act on his anger at work.                      She added
    that, in her opinion, Zeigler was ready to return to work at
    Atrius.     At Atrius's behest, Zeigler again saw Dr. Rater on July
    30, 2015.     Zeigler told Dr. Rater that he had acquired valuable
    anger management skills in therapy and that he felt positive about
    the   prospect   of   returning   to   work.      Based       on   his   in-person
    evaluation and his review of Marwil's letter, Dr. Rater told Scope
    (in a verbal report on July 30, 2015) that Zeigler was fit to
    return to work.
    On August 4, Zeigler returned to the workplace.                 Within
    a few hours of Zeigler's arrival, two coworkers — Jean George and
    Alida Fountaine — reported unsettling interactions with Zeigler to
    Adam Centofanti, an Atrius human resources representative.                  George
    served as Director of Health Information Management and Site
    Administrator, and Fountaine served as the Manager of IT Client
    Services.     George and Fountaine first reported their encounters
    - 4 -
    with Zeigler to Centofanti verbally and, at Centofanti's request,
    followed up with e-mails.
    At 10:59 a.m., George e-mailed the following message to
    Centofanti:
    With today being Alan Zeigler's first day back
    into the office, as the Site Administrator I
    went over to welcome him back. My conversation
    with Alan had been rather un-nerving given his
    comments regarding Chris Joseph, and everyone
    at Atrius. He kept mentioning how he is
    "suing" and that Atrius wouldn't allow him to
    come back to work in June. He also mentioned
    how Chris Joseph stated he was "too old for
    his role[.]"
    Alan referenced numerous organizations that he
    has filed claims with, and one in particular
    that he felt the physician that diagnosed him
    as being aggressive "is being sued for
    [m]alpractice, I think Atrius told him to say
    that[.]" He clearly is agitated and I'm
    concerned with his ability to control his
    emotions. I kept trying to tell him, it's
    great to have him back and that it's a new
    start, but he really is just negative and
    stated "I won't be here long with all the law
    suits I have[.]"
    Is there a transition plan available for staff
    returning from an FMLA for both the staff
    member and the staff that directly report to
    them?
    Happy to help him in any way I can,
    Jean
    At 12:07 p.m., Fountaine sent the following e-mail to
    Centofanti:
    Alan Zeigler stopped by my office this morning
    around 10:00 or so . . . . I'm not sure if he
    - 5 -
    was venting, but it was a strange one-sided
    conversation.
    It was the first time I had seen him in a long
    time - I said 'hi Alan, nice to see you. It's
    been a while!' Alan agreed, and then added 'I
    was ready to come back in June but was not
    allowed to. I used all of my accrued time and
    then 'they' realized they had to let me come
    back[.]' He continued to talk about issues
    with Chris Joseph. He stated that his last day
    in the office, he had a meeting with Chris J.
    and HR and he was so angry that he left right
    after the meeting and could not recall driving
    home . . . . He had to go to the hospital,
    his EKG was abnormal, he had a panic attack
    . . . . He stated that Chris J told him that
    he was older and should consider a different
    career, then commented that he had been doing
    this for 10 years and he knew how to perform
    his job. He stated that he was told he needed
    anger management. He stated his wife contacted
    someone to advise Alan had the flu, and then
    they started receiving harassing emails.
    He spoke about other specifics as well, but I
    don't remember the details - at one point I
    started to block him out because he was going
    on for about 10 minutes and I had no frame of
    reference so I couldn't follow him. I just
    kept saying 'I'm sorry Alan, hope everything
    works out[.]'
    He did make a comment about his lawyer -
    indicating that Chris J had made a comment
    that was inappropriate.
    I thought it was bizarre - it felt strange.
    This was the first time I had seen him in
    months, and he immediately started spitting
    out details about incidents that had allegedly
    transpired while he was out . . . which I had
    not been involved with so I couldn't even
    grasp the information. It was definitely
    weird. I tried to be positive, change the
    subject . . . no luck.
    - 6 -
    After receiving these accounts, Centofanti met with
    Zeigler   and   informed   Zeigler   that   coworkers   had   reported
    uncomfortable interactions with him.1       Centofanti placed Zeigler
    on paid administrative leave, and security personnel escorted him
    from the building, collecting his access card and keys.
    Kirk Hager, the Director of Field HR Operations and
    Employee and Physician Relations as well as the Director of Labor
    at Atrius, stated in his deposition that he, Centofanti, and legal
    counsel for Atrius decided to consult with Scope and Dr. Rater
    about Zeigler's fitness for duty following Zeigler's ephemeral
    return to work. Hager, who was on vacation when the decisionmaking
    process began, stated that he believed Centofanti and legal counsel
    decided what documents would be sent to Dr. Rater. Upon his return
    from vacation, Hager approved that compendium of documents (which
    included George's and Fountaine's written accounts) and authorized
    the document transmission to Scope.          The record contains no
    evidence about the exact date on which either Scope or Dr. Rater
    received these materials.
    In addition to George's and Fountaine's e-mails, Dr.
    Rater received the following e-mail authored by Centofanti on
    August 5, 2015 at 12:39 p.m.:
    I had met with Alan (with security), with the
    knowledge of his recent interactions with Jean
    1 Although Zeigler was told that coworkers felt unsettled by
    his comments, he was not informed of the coworkers' identities.
    - 7 -
    George and Alida Fountaine. I asked Alan how
    his day was going. He let me know that things
    were good, he was settling in and people were
    coming in and saying Hi. I informed him I had
    received information that staff members had
    expressed some discomfort with some of the
    interactions he had with them. He asked who,
    and if he could confront them. I let him know
    that he cannot confront them and I am looking
    into the concerns. I informed him he has to
    leave the premises until further notice. I let
    him know that he was not suspended, and he
    would be placed on administrative leave and
    will be paid during this time. I also let him
    know that this action isn't punitive as we are
    investigating the concern and will circle back
    with him as soon as we are able. Alan then
    informed me that he has filed an MCAD charge
    and is suing Scope for [m]alpractice. Alan
    thanked me. Victor (security) escorted him
    out, collected his access card and keys.
    Based   on   these   new    pieces   of   information   and    his
    knowledge of Zeigler's full medical record, Dr. Rater issued a
    written report on August 10, 2015 (the August report), in which he
    concluded that Zeigler would be unfit to return to work for at
    least three more months.       Relatedly, he stated that coworkers'
    accounts of Zeigler's "agitation and perseveration" illustrated
    Zeigler's "lack of ability to perform his essential job functions."
    Dr. Rater suggested that, while on leave, Zeigler should attend
    weekly therapy sessions.
    In   Zeigler's   view,     the   August   report   contained   two
    libelous statements.    First, Dr. Rater wrote that Zeigler was not
    "psychologically able to provide high-level project management
    expertise or to coordinate overseeing or carrying out activities
    - 8 -
    needed to fulfill assigned initiat[ive]s and projects, as he is
    too distracted and emotionally attached to his grievance issues."
    Second, Dr. Rater wrote that Zeigler would not be able to "work
    effectively      with     coworkers       to   assure       adherence    to    quality
    standards," "provide leadership direction and guidance to project
    personnel,"     "direct     and    support     staff    to    assure     departmental
    effectiveness," "interview, select, orient, or train employees,"
    "maintain       ongoing      relationships           with      outside        agencies,
    consultants,      and     contractors,"        or    "represent     management      on
    inter-practice      and/or        cross    organizational        teams."         These
    statements appear in the "Summary and Conclusions" section of the
    August report and are labelled in that document as "opinions . .
    . stated to a reasonable degree of medical certainty."
    In late August of 2015, Atrius placed Zeigler on unpaid
    leave.    Zeigler resigned in October of that year, approximately
    one   month    after    initiating        suit      against    several    defendants
    (including Dr. Rater).2            Zeigler lodged two claims against Dr.
    Rater, one for libel per se and one for medical malpractice.                        In
    pretrial proceedings, Zeigler voluntarily dismissed the medical
    malpractice claim.         Following the completion of discovery, Dr.
    Rater moved for summary judgment on the remaining libel claim.
    2Zeigler's claims against the other defendants — Atrius and
    Joseph — are not implicated in this appeal, and we make no further
    reference to them.
    - 9 -
    After briefing and argument, the district court entered summary
    judgment   in   Dr.   Rater's   favor,   holding   that   the    challenged
    statements in the August report were conditionally privileged and
    that Zeigler had offered insufficient evidence to show that Dr.
    Rater abused the conditional privilege.3            This timely appeal
    ensued.
    II. ANALYSIS
    We now reach the merits of this appeal, mindful that our
    review of the entry of summary judgment is de novo.             See Faiella
    v. Fed. Nat'l Mortg. Ass'n, 
    928 F.3d 141
    , 145 (1st Cir. 2019).            A
    district court may grant summary judgment only if "the record,
    construed in the light most congenial to the nonmovant, presents
    no genuine issue as to any material fact and reflects the movant's
    entitlement to judgment as a matter of law."        McKenney v. Mangino,
    
    873 F.3d 75
    , 80 (1st Cir. 2017), cert. denied, 
    138 S. Ct. 1311
    (2018); see Fed. R. Civ. P. 56(a).         Where, as here, the motion is
    based upon the absence of a genuine issue of material fact, the
    nonmovant bears the burden of producing sufficient evidence to
    identify a dispute of fact that is more than "merely colorable."
    3 In his amended complaint, Zeigler premised his libel claim
    solely on statements made by Dr. Rater in the June report. When
    opposing summary judgment, however, Zeigler referred only to
    statements in the August report.    The district court evaluated
    Zeigler's libel claim exclusively through the lens of the August
    report, and the parties have focused their appellate arguments
    solely on the August report. Consequently, we confine our analysis
    to the August report.
    - 10 -
    
    Faiella, 928 F.3d at 145
    (quoting Flovac, Inc. v. Airvac, Inc.,
    
    817 F.3d 849
    , 853 (1st Cir. 2016)).
    Since this case is brought under diversity jurisdiction,
    see 28 U.S.C. § 1332(a), state law provides the substantive rules
    of decision, see Erie R.R. Co. v. Tompkins, 
    304 U.S. 64
    , 78 (1938).
    The parties agree that Massachusetts law controls, and we will
    "honor the parties' reasonable agreement" on this point.                  Artuso
    v. Vertex Pharm., Inc., 
    637 F.3d 1
    , 5 (1st Cir. 2011).
    Under    Massachusetts     law,      a   libel    plaintiff     must
    establish    that    the   defendant   published       "a    false    statement
    regarding   the     plaintiff,   capable    of   damaging     the    plaintiff's
    reputation in the community, which either caused economic loss or
    is actionable without proof of economic loss." White v. Blue Cross
    & Blue Shield of Mass., Inc., 
    809 N.E.2d 1034
    , 1036 (Mass. 2004)
    (footnote omitted); see Sindi v. El-Moslimany, 
    896 F.3d 1
    , 13 (1st
    Cir. 2018). A statement in the form of an opinion may be defamatory
    but "is actionable only if it implies the allegation of undisclosed
    defamatory facts as the basis for the opinion."              Howell v. Enter.
    Publ'g Co., 
    920 N.E.2d 1
    , 27 (Mass. 2010) (quoting Restatement
    (Second) of Torts § 566 (Am. Law Inst. 1977)).               An "expression of
    opinion based on disclosed or assumed nondefamatory facts is not
    itself sufficient for an action of defamation."                Lyons v. Globe
    Newspaper Co., 
    612 N.E.2d 1158
    , 1161 (Mass. 1993) (quoting Nat'l
    - 11 -
    Ass'n of Gov't Emps. v. Cent. Broad. Corp., 
    396 N.E.2d 996
    , 1001
    (Mass. 1979)).
    In asking that we uphold the district court's entry of
    summary judgment, Dr. Rater submits that the challenged excerpts
    from his August report constitute nonactionable expressions of
    opinion. Like the district court, we deem it unnecessary to decide
    this question:    even assuming that the challenged statements were
    actionable — a matter that we do not decide — they were nonetheless
    protected by a conditional privilege.           We explain briefly.
    Massachusetts     recognizes   a    conditional      common     law
    privilege for otherwise defamatory statements "where the publisher
    and the recipient have a common interest, and the communication is
    of a kind reasonably calculated to protect or further it."                 Foley
    v. Polaroid Corp., 
    508 N.E.2d 72
    , 79 (Mass. 1987) (quoting Sheehan
    v. Tobin, 
    93 N.E.2d 524
    , 528 (Mass. 1950)).               One variant of this
    conditional privilege arises when the challenged publication "is
    reasonably    necessary   to     the   protection    or    furtherance     of   a
    legitimate business interest."         
    Id. (quoting Bratt
    v. Int'l Bus.
    Machs. Corp., 
    467 N.E.2d 126
    , 131 (Mass. 1984)).              Another variant
    arises   when    an   employer    "disclose[s]      defamatory    information
    concerning an employee" that is "reasonably necessary to serve the
    employer's legitimate interest in the fitness of an employee to
    perform his or her job."       
    Bratt, 467 N.E.2d at 129
    .         The burden of
    establishing the existence and applicability of a conditional
    - 12 -
    privilege rests with the publisher of the allegedly defamatory
    communication (here, Dr. Rater).             See Jones v. Taibbi, 
    512 N.E.2d 260
    , 270 (Mass. 1987).
    The parties agree that Dr. Rater's statements in the
    August       report    were,   as    an      initial     matter,    conditionally
    privileged.            This    is      consistent       with   precedent       from
    Massachusetts's highest court — the Supreme Judicial Court (SJC)
    — which makes it pellucid that a conditional privilege covers the
    challenged statements. After all, the SJC recognizes a conditional
    privilege in cases in which "the publisher and the recipient have
    a common interest, and the communication is of a kind reasonably
    calculated to protect or further it."                  
    Foley, 508 N.E.2d at 79
    (quoting 
    Sheehan, 93 N.E.2d at 528
    ).                   Although Atrius did not
    employ Dr. Rater, Atrius and Dr. Rater plainly shared a common
    interest in evaluating Zeigler's fitness to return to work, and
    the allegedly defamatory statements in the August report were
    published in furtherance of that common interest.                   What is more,
    the    SJC    has     acknowledged     the    "settled"     principle   that    "a
    communication respecting the character of an employee . . . is
    qualifiedly privileged if made in good faith by a person having a
    duty in the premises to one who has a definite interest therein."
    
    Bratt, 467 N.E.2d at 133
    (alteration in original) (quoting Leonard
    v. Wilson, 
    8 So. 2d 12
    , 13 (Fla. 1942)); see Doane v. Grew, 
    107 N.E. 620
    ,     621   (Mass.   1915)      (finding     statements   about   former
    - 13 -
    servant's "character and capabilities" conditionally privileged
    when made to prospective employer).
    Finally, we note that the SJC already has approved a
    conditional privilege for disclosures by an employer of medical
    information relevant to an employee's fitness for duty. See 
    Bratt, 467 N.E.2d at 129
    .         In so holding, the SJC cited approvingly to a
    district court opinion finding a Navy psychiatrist's statements
    about a Navy engineer's fitness for duty conditionally privileged.
    See 
    id. at 133
    (citing Hoesl v. United States, 
    451 F. Supp. 1170
    ,
    1176 (N.D. Cal. 1978), aff'd, 
    629 F.2d 586
    (9th Cir. 1980) (per
    curiam)).    We see no reason why the SJC would treat the statements
    of a psychiatrist referred to an employer by an intermediary for
    the   purpose       of    conducting          a    fitness-for-duty          examination
    differently      than     the   statements         of   an    internal      psychiatrist
    performing precisely the same task.
    The existence of a conditional privilege, in and of
    itself,   does      not   fully   insulate         defamatory       speech       from   tort
    liability.    A conditional privilege may be lost if that privilege
    is abused.    See Tosti v. Ayik, 
    437 N.E.2d 1062
    , 1065 (Mass. 1982).
    The plaintiff must carry the burden of establishing abuse.                              See
    Shore v. Retailers Comm. Agency, Inc. (In re Retailers Comm.
    Agency, Inc.), 
    174 N.E.2d 376
    , 379 (Mass. 1961).
    Massachusetts        law    recognizes          two   ways     in    which    a
    defendant     may     relinquish        the       protection       of   a    conditional
    - 14 -
    privilege:     by publishing statements recklessly or by publishing
    statements with actual malice.           See Mulgrew v. City of Taunton,
    
    574 N.E.2d 389
    , 391 (Mass. 1991).          Here, Zeigler urges us to find
    that   Dr.   Rater's       statements    were   made   both    recklessly   and
    maliciously.        We separate this exhortation into its component
    parts, first inquiring into Zeigler's claim of recklessness and
    then inquiring into his claim of actual malice.
    1. Recklessness.      With respect to recklessness, it is
    apodictic that a defendant whose statements are conditionally
    privileged forfeits the privilege if the plaintiff proves, at a
    minimum,     that    the    challenged    statements    were    "unnecessary,
    unreasonable, or excessively published."           
    Foley, 508 N.E.2d at 79
    .
    If, say, communications are privileged only as between certain
    parties, a defendant may lose the privilege by unnecessarily or
    unreasonably publishing those communications to parties as to whom
    they are not privileged.        See Galvin v. N.Y., New Haven & Hartford
    R.R. Co., 
    168 N.E.2d 262
    , 266 (Mass. 1960).            So, too, a defendant
    may act recklessly by publishing a statement "without reasonable
    grounds for believing it was true," particularly if the statement
    concerns "verifiable matters" that are "susceptible of precise
    check." 
    Shore, 174 N.E.2d at 381
    (holding that trier of fact could
    find reckless publication where defendant misreported plaintiff's
    bankruptcy and criminal record).
    - 15 -
    In this case, Zeigler makes no argument — and the record
    contains no evidence — that Dr. Rater published the August report
    excessively or to anyone other than Atrius and Scope (as to each
    of whom the publication was conditionally privileged).             Hence, his
    claim of recklessness hinges on whether Dr. Rater had reasonable
    grounds for deeming Zeigler unfit to perform his essential duties.
    See 
    id. To this
    end, Zeigler's principal contention is that a
    reasonable    factfinder      could   determine   that,   in    compiling   the
    August report, Dr. Rater recklessly relied on coworkers' biased
    accounts of his ill-fated return to Atrius.                Although Zeigler
    asserts that Dr. Rater based the August report exclusively on the
    coworker     e-mails,   the    record    simply   does    not   support     this
    assertion.     Both the August report and Dr. Rater's deposition
    testimony make pellucid that he viewed those e-mails against the
    backdrop of his own prior mental status examinations and Zeigler's
    full medical record.
    Even were we to assume that Dr. Rater's statements were
    largely based on the coworker e-mails, no rational factfinder could
    conclude, on this record, that Dr. Rater lacked reasonable grounds
    for making those statements.            As a general matter, we think it
    evident that a medical professional charged with evaluating a
    subject's fitness for duty may rely on anecdotal evidence — at
    least when, as in this case, the anecdotal evidence is comprised
    - 16 -
    of plausible first-hand accounts.             Cf. Sovie v. Town of North
    Andover, 
    742 F. Supp. 2d 167
    , 176 (D. Mass. 2010) (noting that
    defendant      who    authored   memorandum      outlining      reasons     for
    plaintiff's termination "was entitled to rely" on other employees'
    observations); Judd v. McCormack, 
    535 N.E.2d 1284
    , 1289 (Mass.
    App.   Ct.    1989)   (explaining   that     defendant   who   signed   letter
    evaluating plaintiff's performance in training program could rely
    on veracity of instructors' first-hand observations).
    In this instance, the record makes manifest that Dr.
    Rater had scant reason to question the coworkers' accounts.               After
    all, the e-mails did not issue from the ether: they were furnished
    to Dr. Rater by Atrius human resources representatives, who found
    the contents credible and concerning.             Indeed, after receiving
    George's and Fountaine's e-mails, Centofanti acted on them by
    meeting with Zeigler with security personnel present.             Centofanti
    then directed a security officer to escort Zeigler from the
    building and take Zeigler's access card and keys.                Centofanti,
    Hager, and Atrius's legal counsel subsequently determined, based
    on this new information, that Dr. Rater should be contacted for
    another assessment of Zeigler's fitness for duty.              What is more,
    the coworkers' e-mails collectively bore indicia of reliability in
    that   each    contained    mutually    corroborative      descriptions      of
    Zeigler's continuous fixation on his issues with Joseph.
    - 17 -
    Last — but far from least — none of the three e-mails
    (including Centofanti's) exudes the slightest whiff of personal
    animus.          All three e-mails indicated that the authors greeted
    Zeigler cordially, and George went so far as to inform the human
    resources department that she was eager to "help [Zeigler] in any
    way."
    To be sure, George noted Zeigler's statements about
    suing Atrius; Fountaine recounted that Zeigler made "a comment
    about his lawyer" and an "inappropriate" remark by Joseph;4 and
    Centofanti mentioned Zeigler's assertion that he had filed a charge
    against          Atrius    with      the   Massachusetts     Commission     Against
    Discrimination (MCAD).            But nothing in these e-mails suggests that
    George, Fountaine, or Centofanti was bent on punishing Zeigler for
    threatening to sue Atrius.                 The only concrete evidence in the
    record — Dr. Rater's testimony that he considered the possibility
    that        at   least    George's    e-mail   might   be   tainted   by   personal
    hostility but found any potential bias outweighed by the contents
    of the e-mails and Zeigler's full medical record (which accord
    with Dr. Rater's ultimate conclusion that Zeigler was unfit to
    perform his essential duties) — cuts in Dr. Rater's favor.                       On
    4
    Although Fountaine stated in her deposition that Zeigler
    informed her of his plan to sue Joseph during their August 4
    encounter, her e-mail did not communicate that point explicitly.
    - 18 -
    this record, no reasonable factfinder could conclude that Dr. Rater
    was reckless in giving credence to the coworker accounts.5
    We   likewise   reject   Zeigler's   contention   that   a
    reasonable factfinder could distill recklessness from Dr. Rater's
    failure to conduct a third in-person mental status examination
    before deeming Zeigler unfit to work.       The record contains no
    evidence that Atrius asked Dr. Rater to conduct another in-person
    examination of Zeigler.     Although Dr. Rater could perhaps have
    sought permission to reevaluate Zeigler, a disagreement as to
    whether Dr. Rater took the best possible course of action would
    not make out a trialworthy issue about whether his statements were
    published "without a reasonable basis for forming a belief in their
    truth."   Catrone v. Thoroughbred Racing Ass'ns of N. Am., 
    929 F.2d 881
    , 891 (1st Cir. 1991).     Simply showing a deviation from best
    practices, without more, does not suffice to ground a finding of
    recklessness.    Cf. 
    Shore, 174 N.E.2d at 380
    (explaining that
    plaintiff must show more than "want of sound judgment" or "hasty
    or mistaken action" to establish defendant's abuse of conditional
    privilege (quoting Pecue v. West, 
    135 N.E. 515
    , 517 (N.Y. 1922))).
    5 Of course, a defendant may act recklessly by publishing
    inaccurate statements about matters that are susceptible of
    precise verification (such as a bankruptcy or criminal record).
    See 
    Shore, 174 N.E.2d at 381
    .         Here, however, coworkers'
    impressions of their encounters with Zeigler were not verifiable
    matters capable of being confirmed by quick reference to external
    sources.
    - 19 -
    Even if a jury could find Dr. Rater negligent for assessing
    Zeigler's fitness for duty without conducting yet another in-
    person mental status evaluation — and we do not suggest that such
    a finding would be warranted — the SJC has left no doubt that mere
    negligence does not destroy a conditional privilege.        See 
    Bratt, 467 N.E.2d at 131
    .
    That ends this aspect of the matter.       No reasonable
    factfinder could conclude that Dr. Rater abused the conditional
    privilege by way of recklessness because of his reliance on the
    coworker e-mails, his failure to perform a third in-person mental
    status examination, or any combination thereof.
    2. Actual Malice.   Zeigler's remaining attempt to escape
    the confines of the conditional privilege — actual malice — fares
    no better.    In this context, actual malice occurs when "defamatory
    words, although spoken on a privileged occasion, were not spoken
    pursuant to the right and duty which created the privilege but
    were spoken out of some base ulterior motive." Dexter's Hearthside
    Rest., Inc. v. Whitehall Co., 
    508 N.E.2d 113
    , 117 (Mass. App. Ct.
    1987); see 
    Doane, 107 N.E. at 622
    .         Such an ulterior motive may
    take the shape of "a direct intention to injure another," Dragonas
    v. Sch. Comm., 
    833 N.E.2d 679
    , 687 (Mass. App. Ct. 2005) (quoting
    
    Bratt, 467 N.E.2d at 131
    ), or an "intent to abuse the occasion
    [giving rise to the privilege] by resorting to it 'as a pretence,'"
    - 20 -
    
    id. (alteration in
    original) (quoting Ezekiel v. Jones Motor Co.,
    
    372 N.E.2d 1281
    , 1287 (Mass. 1978)).
    Evidence that a defendant simply disliked the plaintiff
    or was partially motivated by personal animosity, without more, is
    insufficient to establish actual malice.          See 
    id. at 688;
    see also
    
    Sheehan, 93 N.E.2d at 530
    .          If the publication was "made for the
    purpose of protecting the interest in question, the fact that the
    publication [was] inspired in part by resentment or indignation at
    the supposed misconduct of the person defamed does not constitute
    an abuse of privilege."             Restatement (Second) of Torts § 603
    cmt. a; see also 
    Dragonas, 833 N.E.2d at 688
    .           Rather, a defendant
    cedes the protection of the conditional privilege through actual
    malice only "if the publication [was] not made chiefly for the
    purpose   of    furthering     the     interest   which    is   entitled   to
    protection."     
    Dragonas, 833 N.E.2d at 688
    (emphasis in original)
    (quoting 
    Ezekiel, 372 N.E.2d at 1287
    n.4).
    Zeigler contends that a reasonable jury could find that
    Dr. Rater deemed him unfit to work in order to punish him for
    threatening suit against Dr. Rater and Scope.               Although it is
    undisputed that Dr. Rater knew about Zeigler's threat to sue for
    malpractice at the time of the August report, Zeigler extrapolates
    an entirely speculative theory of punitive animosity from this
    meager kernel of evidence.          To begin, the record is devoid of any
    indication     that   Dr.   Rater    gave   Zeigler's   comments   concerning
    - 21 -
    litigation any weight in compiling the August report.             So, too,
    the record contains nothing suggesting that Dr. Rater harbored any
    ill will toward Zeigler because of those remarks.           Indeed, Dr.
    Rater's recommendation in the August report was measured and bore
    no indicia of animus:          rather than recommending that Atrius
    terminate Zeigler, Dr. Rater recommended only that Zeigler seek
    reconsideration of his fitness for duty after three additional
    months of counseling.
    To cinch the matter, even were we to assume that Dr.
    Rater harbored some antipathy toward Zeigler due to his mention of
    a suit, it would not be enough for Zeigler to show that such
    antipathy constituted merely a part of his motivation for authoring
    the challenged statements.        See 
    id. The conditional
    privilege
    would be lost only if the evidence could support a finding that
    Dr. Rater's statements were "not made chiefly for the purpose of"
    providing an honest assessment of Zeigler's fitness for duty (the
    interest underlying the conditional privilege between Dr. Rater
    and Atrius).     
    Id. (emphasis in
    original) (quoting 
    Ezekiel, 372 N.E.2d at 1287
    n.4); see 
    Catrone, 929 F.2d at 890
    ; Restatement
    (Second) of Torts § 603 cmt. a.        Even when viewed in the light
    most favorable to Zeigler, the record reveals no evidence that
    would   permit   such   a   finding.   Dr.   Rater   maintained    in   his
    deposition that the focus of the August report was his evaluation
    of Zeigler's mental state and ability to perform his duties, and
    - 22 -
    Zeigler   offers      no    evidence   to    contradict   this   testimony   or
    otherwise demonstrate a genuine dispute of material fact about Dr.
    Rater's   dominant     motivation      for   disseminating    the   challenged
    statements.
    Generally speaking, actual malice may be inferred from
    the parties' relationship and the circumstances surrounding the
    publication.    See 
    Galvin, 168 N.E.2d at 266
    .            Even so, courts are
    not required to "draw unreasonable inferences or credit bald
    assertions     [or]    empty     conclusions"      in   adjudicating   summary
    judgment motions.          Theriault v. Genesis HealthCare LLC, 
    890 F.3d 342
    , 348 (1st Cir. 2018) (alteration in original) (quoting Cabán
    Hernández v. Philip Morris USA, Inc., 
    486 F.3d 1
    , 8 (1st Cir.
    2007)).   Here, Zeigler's rank speculation that Dr. Rater deemed
    him unfit to work in order to punish him for the threat of
    prospective litigation is insufficient to block Dr. Rater's quest
    for summary judgment.
    The short of it is that no reasonable factfinder could
    conclude that Dr. Rater was motivated chiefly by retaliatory animus
    when he declared Zeigler unfit to return to work in the August
    report.   Accordingly, Zeigler's claim of actual malice fails.
    III. CONCLUSION
    We need go no further.             The district court correctly
    found Dr. Rater's statements in the August report conditionally
    privileged, and Zeigler has failed to summon sufficient evidence
    - 23 -
    to establish any abuse of that privilege.   We hold, therefore,
    that the district court did not err in granting summary judgment
    in Dr. Rater's favor.
    Affirmed.
    - 24 -