Tetreault v. Reliance Standard Life Insurance ( 2014 )


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  •           United States Court of Appeals
    For the First Circuit
    No. 13-2353
    MICHELE C. TETREAULT,
    Plaintiff, Appellant,
    v.
    RELIANCE STANDARD LIFE INSURANCE COMPANY;
    THE LIMITED LONG TERM DISABILITY PROGRAM,
    Defendants, Appellees.
    APPEAL FROM THE UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF MASSACHUSETTS
    [Hon. Joseph L. Tauro, U.S. District Judge]
    Before
    Thompson, Kayatta and Barron,
    Circuit Judges.
    Jonathan M. Feigenbaum, for appellant.
    Joshua M. Cachrach, with whom Wilson, Elser,           Moskowitz,
    Edelman & Dicker LLP was on brief, for appellees.
    October 6, 2014
    BARRON, Circuit Judge. The Employee Retirement Income
    Security Act of 1974 (ERISA) governs employee benefit plans.           29
    U.S.C. § 1001 et seq.       Among other things, the statute permits
    beneficiaries to go to court to challenge their plan's decision to
    deny or cut off their benefits.           
    Id. § 1132(a)(1)(B).
        Before
    filing suit, however, beneficiaries must first use -- or, as it is
    often put, "exhaust" -- their plan's procedures for making claims.
    Madera v. Marsh USA, Inc., 
    426 F.3d 56
    , 61 (1st Cir. 2005).           The
    main question for us concerns which document a benefit plan must
    use to set forth those procedures.
    The    beneficiary   who   brings    this   appeal,    Michele
    Tetreault, argues that ERISA requires a benefit plan to use one
    particular type of document, which the statute calls the "written
    instrument."     29 U.S.C. § 1102(a)(1).    And she further argues that
    we should excuse her failure to comply with what her benefit plan
    contends was one of its claims procedures -- a 180-day deadline for
    filing an internal appeal of an adverse benefits decision --
    because the benefit plan's written instrument did not mention it.
    But Tetreault is mistaken on that point.            That is because the
    written instrument in this case expressly incorporated a document
    that clearly sets forth the appeals deadline.        For that reason, we
    affirm   the   District   Court's   decision   to   dismiss   Tetreault's
    benefits challenge.    We also affirm the District Court's dismissal
    -2-
    of Tetreault's two other ERISA claims, which, respectively, are for
    statutory penalties and for breach of fiduciary duty.
    I.
    Michele Tetreault injured her back in 2000 while working
    as a store manager at The Limited, a nationwide clothing retailer.
    She then filed a claim under The Limited's long-term disability
    benefit plan, which is called The Limited Long Term Disability
    Program.     The benefit plan initially denied Tetreault's claim but
    then,   in   2004,   reversed     course   after    Tetreault   successfully
    challenged the denial in court.
    The situation changed yet again in 2008.              By then,
    Reliance Standard Life Insurance Company had started administering
    claims for The Limited Long Term Disability Program. In that role,
    Reliance Standard informed Tetreault on December 18 that, after
    reviewing her medical records, it had determined she could perform
    "sedentary" work and thus was no longer eligible for the benefits
    she had been receiving.      Reliance Standard also informed Tetreault
    at that time that she could appeal the decision in writing to
    Reliance Standard, but that she would have to do so "within 180
    days of your receipt of this letter or the last date to which we
    have paid, whichever is later."
    On   January   14,   2009,    Tetreault's   counsel   wrote   to
    Reliance Standard and requested "[t]he Summary Plan Description and
    the Plan documents for the LTD plan."              Tetreault's counsel also
    -3-
    requested that Reliance Standard provide "[a] complete copy of Ms.
    Tetreault's file in Reliance's possession."
    Nine days later, Reliance Standard responded.        It sent
    Tetreault's counsel the requested file, which contained certain of
    her medical records as well as other documents that related to her
    claim for benefits.    Reliance Standard also sent the document that
    established the 1998 version of the benefit plan.         That document
    made no reference to an appeals deadline.
    Reliance Standard did not at that time send the "Summary
    Plan Description" Tetreault's counsel had requested.           Reliance
    Standard also did not send some other documents that, though not
    then in its possession, are relevant to the merits of Tetreault's
    arguments to this Court.     These documents concerned a 2005 version
    of The Limited Long Term Disability Program.         They included both
    the document that established that version of the benefit plan and
    another document that described its terms.          This last document,
    which identified itself as the "summary plan description," set
    forth the 180-day deadline for making an internal appeal of an
    adverse benefit decision.
    On June 15, 2009 -- four days before the 180-day period
    was set to run out -- Tetreault's counsel sent a letter to Reliance
    Standard   stating    that   Tetreault   "w[ould]   be   appealing"   the
    termination decision to Reliance Standard and that she expected to
    complete that appeal within 30 days.      Reliance Standard responded
    -4-
    by letter faxed to Tetreault's counsel on June 17.      The letter
    reminded Tetreault's counsel that the 180-day period was about to
    expire.   The letter also stated that Reliance Standard would not
    accept an appeal filed after that period.     Finally, the letter
    warned Tetreault's counsel that if he filed Tetreault's appeal
    late, the "'failure to exhaust' defense" would bar her from
    challenging the decision to terminate her benefits.
    The appeals deadline expired on June 19, 2009. Tetreault
    did not file an appeal with Reliance Standard until nearly a year
    later, on May 27, 2010.   Reliance Standard then denied the appeal
    as untimely, at which point Tetreault filed suit.
    The District Court declined to excuse Tetreault's failure
    to appeal to Reliance Standard within the 180-day period. In doing
    so, the District Court first rejected Tetreault's argument that
    ERISA required the benefit plan to include the deadline in the
    "written plan instrument."   The District Court then held in the
    alternative that Tetreault's suit could not proceed because the
    "written plan instrument" in this case actually did include the
    deadline through its express incorporation of the "summary plan
    description."   The District Court also rejected additional ERISA
    claims Tetreault pressed that stemmed from Reliance Standard not
    having produced the documents that established and summarized the
    2005 version of the benefit plan.
    -5-
    II.
    We begin with Tetreault's argument that we should excuse
    her failure to file her appeal with Reliance Standard within the
    180-day period.     Tetreault reads ERISA to say that only the "plan
    instrument" -- to use her words -- can impose a claims procedure
    that a claimant must exhaust before going to court.         From that
    premise, Tetreault argues that her suit may proceed -- despite her
    failure to exhaust -- because the relevant "plan instrument" never
    set forth the 180-day appeals deadline.
    Other courts (including the District Court in this case)
    have considered whether ERISA imposes the requirement Tetreault
    describes.    See, e.g., Kaufmann v. Prudential Ins. Co. of Am., 
    840 F. Supp. 2d 495
    (D.N.H. 2012); Merigan v. Liberty Life Assurance
    Co. of Bos., 
    826 F. Supp. 2d 388
    (D. Mass. 2011).     But we need not
    join in that inquiry.       That is because Tetreault is wrong to
    contend that in this case the "plan instrument" omitted the 180-day
    deadline.
    To explain why we reach this conclusion, we first need to
    say a bit more about that last quoted phrase -- "plan instrument."
    Those words do not actually appear in ERISA.       But a provision in
    ERISA does require a benefit plan to be "established and maintained
    pursuant to a written instrument."       29 U.S.C. § 1102(a)(1).   We
    thus understand Tetreault to argue that the benefit plan document
    known under ERISA as the "written instrument" must set forth a
    -6-
    claims procedure.     And so, we start by looking to see if the
    written instrument in this case contains the appeals deadline
    Tetreault says was missing.1
    The Limited Long Term Disability Program and Reliance
    Standard both say the written instrument does contain the deadline.
    For support, they point to the documents that concern the 2005
    version of the benefit plan.   The first of these documents refers
    to itself as "the formal plan document."    Among other things, it
    specifies the procedures for funding, amending, and administering
    the benefit plan, just as ERISA requires of a "written instrument."
    29 U.S.C. § 1102(b)(1)-(3).      There is thus no question this
    document is the written instrument for the 2005     version of the
    benefit plan, and the parties do not contend otherwise.
    This document does not, however, set forth the appeals
    deadline.   Instead, it "incorporates by reference . . . the terms
    1
    Section 1102(b) of ERISA specifies what must be included in
    the written instrument.    Among other things, that provision of
    ERISA requires the instrument to "specify the basis on which
    payments are made to and from the plan." 29 U.S.C. § 1102(b)(4).
    But Tetreault does not rely on this provision for her argument that
    ERISA requires claims procedures to be set forth in the written
    instrument.   She instead appears to argue that the requirement
    stems from section 1133, which requires "every employee benefit
    plan" to provide claims procedures. 
    Id. § 1133.
    It is not at all
    clear that the text of this provision is best read to mandate a
    benefit plan to set forth its claims procedures in the written
    instrument. But that is of no moment here. Because we conclude
    that the written instrument in this case includes the relevant
    procedure, we do not need to decide whether ERISA required that it
    do so, let alone which provision of ERISA, singly or in
    combination, might support such an argument.
    -7-
    of the [Limited Long Term Disability] Program as set forth in"
    another   document.   This   other   document   is   the   summary   plan
    description for the 2005 version of the benefit plan, and it is
    this document that expressly sets forth the benefit plan's claims
    procedures, including the 180-day appeals deadline.2
    Against this background, the question we must decide is
    a straightforward one of law that we review de novo, Orndorf v.
    Paul Revere Life Ins. Co., 
    404 F.3d 510
    , 516-17 (1st Cir. 2005):
    does ERISA permit the benefit plan to incorporate the appeals
    deadline into the written instrument through the 2005 summary plan
    description?   If so, then the written instrument contains the very
    term Tetreault says it omits.
    Background legal principles strongly suggest that such
    express incorporation is permitted. The Supreme Court in Firestone
    Tire & Rubber Co. v. Bruch held that "established principles of
    trust law" are relevant in construing ERISA documents.         
    489 U.S. 101
    , 115 (1989).   The written instrument for The Limited Long Term
    2
    This document specifies that claims must be sent to
    "MetLife," even though Reliance Standard by 2009 had assumed the
    role of administering claims for the benefit plan.       But while
    Tetreault tries to attach significance to this reference to
    MetLife, Tetreault's counsel corresponded directly with Reliance
    Standard, negating any suggestion that Tetreault was misled as to
    who the benefit plan's claims administrator was. Nor did Tetreault
    attempt to file an appeal with MetLife. And Tetreault does not
    develop in her brief, and thus has waived, any argument that this
    reference to MetLife rendered the appeals deadline unenforceable.
    See Harron v. Town of Franklin, 
    660 F.3d 531
    , 535 n.2 (1st Cir.
    2011) (declining to consider "perfunctory arguments" made without
    citations or facts).
    -8-
    Disability Program identifies Ohio law as the relevant state law
    for construing it, and we thus look to that state's trust law for
    guidance on this issue.   In Ohio, "[i]nterpreting a trust is akin
    to interpreting a contract," Arnott v. Arnott, 
    972 N.E.2d 586
    , 590
    (Ohio 2012), so we treat Ohio's contract-law rules as instructive
    here.   And what we find is, not surprisingly, that, "[i]n Ohio,
    under general principles of contract law, separate agreements may
    be incorporated by reference into a signed contract."      KeyBank
    Nat'l Ass'n v. Sw. Greens of Ohio, LLC, 
    988 N.E.2d 32
    , 39 (Ohio Ct.
    App. 2013); cf. Nash v. Trs. of Bos. Univ., 
    946 F.2d 960
    , 967 (1st
    Cir. 1991) (following "Massachusetts contract principles governing
    fraud in the inducement [as] an appropriate model from which to
    fashion federal common law principles" applicable under ERISA).
    As a general matter, ERISA does nothing to disturb these
    background legal rules permitting incorporation by reference.
    ERISA certainly permits more than one document to make up a benefit
    plan's required written instrument. See Wilson v. Moog Auto., Inc.
    Pension Plan, 
    193 F.3d 1004
    , 1008-09 (8th Cir. 1999) (where the
    "Pension Plan explicitly refers to, and attempts to incorporate" a
    separate document, that document "is a plan document" that "cannot
    be ignored" and "it is not true . . .   that the written instrument
    ERISA requires is the Pension Plan alone"); Horn v. Berdon, Inc.
    Defined Benefit Pension Plan, 
    938 F.2d 125
    , 127 (9th Cir. 1991)
    (accepting "documents claimed to collectively form the employee
    -9-
    benefit   plan"   even   if   not   formally   labeled   as   a    "written
    instrument"); cf. Fenton v. John Hancock Mut. Life Ins. Co., 
    400 F.3d 83
    , 88-89 (1st Cir. 2005) (discussing the need to identify
    which "documents and instruments" set forth the terms of the plan,
    although concluding on the facts that only one document did). And,
    at least prior to the Supreme Court's decision in CIGNA Corp. v.
    Amara, 
    131 S. Ct. 1866
    (2011), courts regularly concluded that
    ERISA also counted summary plan descriptions as being among the
    documents that could make up a benefit plan's written instrument.
    See Pettaway v. Teachers Ins. & Annuity Ass'n of Am., 
    644 F.3d 427
    ,
    434 (D.C. Cir. 2011) (citing cases).
    The only possible concern with the written instrument's
    express incorporation of the summary plan description in this case,
    then, arises from some language in the Supreme Court's decision in
    Amara that drew distinctions between summary plan descriptions and
    written 
    instruments. 131 S. Ct. at 1877-78
    .    Amara explained that
    a summary plan description is, like a plan's written instrument, a
    creature of ERISA.       
    Id. (citing 29
    U.S.C. § 1022).           And Amara
    emphasized that ERISA distinguishes between these two types of
    documents as to both their origins and their functions.
    As to the two types of documents' origins, Amara said the
    distinction arises because, under ERISA, the benefit plan's sponsor
    creates the written instrument that establishes the benefit plan
    and sets forth its terms, while a different entity, the benefit
    -10-
    plan's    administrator,        typically         writes       the     summary      plan
    description.    
    Id. Amara observed
    that, in consequence, making the
    summary plan description automatically binding would "mix [those]
    responsibilities by giving the administrator the power to set plan
    terms    indirectly     by    including          them    in    the     summary      plan
    description."    
    Id. at 1877.
            Giving the administrator such power,
    Amara said, might allow the plan administrator to circumvent the
    written instrument's required "'procedure' for making amendments."
    
    Id. As to
    the two types of documents' functions, Amara
    explained that the summary plan description is intended to give
    beneficiaries a reader-friendly account of the terms that the
    written instrument establishes.               
    Id. at 1877-78.
                  Thus, Amara
    stated, summary plan descriptions "do not themselves constitute the
    terms of the plan."     
    Id. at 1878.
           Amara further explained that the
    "syntax" of the statutory provision that requires summary plan
    descriptions to describe rights "'under the plan[]' suggests that
    the information about the plan provided by those disclosures is not
    itself   part   of    the    plan."        
    Id. at 1877
      (citing       29    U.S.C.
    § 1022(a)).
    Tetreault        seizes    on    Amara's       description         of    these
    distinctions    to    argue    that   The     Limited      Long      Term    Disability
    Program's attempt to incorporate the summary plan description into
    -11-
    the written instrument was impermissible.      But Amara does not
    support Tetreault's contention.
    The problem for Tetreault is that Amara did not concern
    a case of express incorporation at all.    Instead, it concerned a
    case in which the written instrument for the benefit plan at issue
    was silent as to the significance of the language set forth in the
    benefit plan's summary plan description. Amara thus held only that
    terms from summary plan descriptions should not "necessarily . . .
    be enforced" as terms of the benefit plan, and the Court set forth
    the distinctions it identified between written instruments and
    summary plan descriptions solely in support of that conclusion.
    
    Id. (emphasis added).
        Amara, in other words, simply did not
    address whether summary plan description terms could be enforced
    when the written instrument expressly indicated that they should
    be.
    Amara's silence on that point is what matters for our
    purposes.    For while it is true that, standing alone, a document
    that merely advises participants and beneficiaries of "their rights
    and obligations 'under the plan'" does not itself create rights and
    duties, 
    id., that may
    change when the document that unquestionably
    does create such rights and duties -- namely, the document that
    ERISA calls the "written instrument" -- expressly states that the
    language in the advisory document does too.   It is not surprising,
    therefore, that every court that has considered the issue has held
    -12-
    that Amara poses no automatic bar to a written instrument's express
    incorporation of terms contained in a summary plan description.
    See, e.g., Eugene S. v. Horizon Blue Cross Blue Shield of N.J., 
    663 F.3d 1124
    , 1131 (10th Cir. 2011); Langlois v. Metro. Life Ins. Co.,
    
    833 F. Supp. 2d 1182
    , 1185-86 (N.D. Cal. 2011); Henderson v.
    Hartford Life & Accident Ins. Co., No. 2:11CV187, 
    2012 WL 2419961
    ,
    at *5 (D. Utah June 26, 2012).3
    Of course, it is possible that, even though generally
    permissible, the written instrument's express incorporation of the
    terms of a summary plan description could in certain applications
    raise       concerns   under   ERISA.      For   example,   such   express
    incorporation might in some cases raise concerns that a "plan's
    administrator" -- rather than a "plan's sponsor" -- had changed the
    terms of the written instrument through its revision of the
    expressly incorporated summary plan description after the time at
    which the summary had been first incorporated.         
    Amara, 131 S. Ct. at 1877
    .        But that possibility does not provide a reason to
    prohibit express incorporation of the summary plan description in
    all cases, as the express incorporation involved in this case
    demonstrates. The written instrument in this case incorporated the
    terms set forth in the 2005 summary plan description, and the
    summary plan description term at issue here -- the deadline -- was
    3
    In Pettaway, issued only two months after Amara, the D.C.
    Circuit reached the same holding without addressing Amara at all.
    
    644 F.3d 427
    .
    -13-
    not subsequently revised.        Thus, there is no concern -- nor any
    contention by Tetreault -- that the incorporation in this case
    resulted in the revision of the relevant parts of the written
    instrument through some means that ERISA might prohibit.
    Similarly, this case shows there is no reason to worry
    that, in consequence of express incorporation, the summary plan
    description will necessarily fail to "describe plan terms" in the
    "clear, simple communication" that ERISA intends for such summary
    documents.    
    Id. at 1877-78.
        That is because the incorporation in
    this case concerns a particular type of term -- a deadline for
    making an internal appeal -- which by regulation the summary plan
    description must not merely summarize, but instead must set forth
    in full. 29 C.F.R. § 2520.102-3(s) (requiring that "the procedures
    governing claims for benefits," including "applicable time limits,"
    be included in the summary plan description). And the summary plan
    description at issue here did exactly that in setting forth the
    180-day deadline.
    Our holding is a narrow one.       We do not decide that
    claims procedures must be included in a benefit plan's written
    instrument.     Nor do we address issues not presented in this case
    but that, in theory, might arise from the express incorporation of
    a summary plan description. We decide only that a benefit plan may
    expressly    incorporate   its   internal   appeals   deadline   into   the
    written instrument through a summary plan description and that,
    -14-
    when a benefit plan does so, a beneficiary's failure to meet that
    deadline may bar her attempt to challenge an adverse benefit
    decision in court.     Having decided that much, though, we have
    necessarily decided an important issue in this appeal: Tetreault's
    primary argument for excusing her failure to comply with the
    internal appeals deadline must fail.4
    III.
    In an attempt to overcome this obstacle, Tetreault argues
    in the alternative that she did not have to follow the claims
    procedures set forth in the 2005 version of the benefit plan at
    all. She argues she needed to follow only the procedures set forth
    in the 1998 version.     And because, as all parties agree, the
    written instrument for the 1998 version neither contained nor
    incorporated the internal appeals deadline, Tetreault contends we
    4
    Tetreault argues half-heartedly that she actually did comply
    with the deadline because her counsel's June 15th letter stating
    that she "w[ould] be appealing" "arguably" was sufficient to bring
    her into compliance with the requirement that she "notify the
    claims administrator in writing within 180 days of receiving the
    determination." The claims procedures further require, however,
    that the written notice specify "[t]he reason you believe the claim
    should be paid" and provide "[d]ocuments, records or other
    information to support your appeal." The letter from Tetreault's
    counsel provided no such information, and Tetreault does not
    address its absence in her brief, nor does she elaborate on her
    "argu[ment]" in this regard beyond simply stating it. We thus deem
    her argument that she in fact met the 180-day deadline waived. See
    
    Harron, 660 F.3d at 535
    n.2. In addition, because we conclude that
    The Limited Long Term Disability Program incorporated the claims
    procedures into its written instrument, we need not consider
    whether Tetreault would have to show that she was prejudiced by the
    deadline's omission in order to be excused for failing to have
    appealed within the 180-day period.
    -15-
    must for that reason excuse her failure to file her appeal within
    the 180-day period.5
    Tetreault bases this argument on her contention that The
    Limited Long Term Disability Program should be estopped from
    enforcing the appeals deadline.   She rests her estoppel claim on
    the fact that Reliance Standard did produce the written instrument
    for the 1998 version of the benefit plan but failed to produce the
    documents concerning the 2005 version of the benefit plan --
    including the corresponding summary plan description -- when her
    counsel sent the January 2009 letter requesting "the Summary Plan
    Description and the Plan documents for the LTD plan."
    But even if such an argument for estoppel were cognizable
    under ERISA, an issue we have previously declined to reach, see
    City of Hope Nat'l Med. Ctr. v. HealthPlus, Inc., 
    156 F.3d 223
    , 230
    n.9 (1st Cir. 1998), estoppel would not free Tetreault from having
    to satisfy the 180-day appeals deadline.       We have previously
    5
    At oral argument, Tetreault for the first time offered an
    additional argument as to why the 1998 version of the benefit plan
    should control. She contended that because her benefits "vested"
    under that earlier version of the benefit plan, she was bound only
    by the procedures contained in the written instrument for that
    version. There is no Circuit precedent directly on point, though
    the Third Circuit has explained in a different context that with
    respect to "[p]rocedural provisions" of ERISA plans, courts "look
    to the plan in effect at the time benefits were denied." Smathers
    v. Multi-Tool, Inc./Multi-Plastics, Inc. Emp. Health & Welfare
    Plan, 
    298 F.3d 191
    , 196-97 (3d Cir. 2002). In any event, Tetreault
    did not raise the argument below, or in her brief to this court,
    and we thus consider it waived. United States v. Richardson, 
    225 F.3d 46
    , 52 n.2 (1st Cir. 2000) (holding that arguments presented
    for the first time at oral argument are waived).
    -16-
    explained that, if an estoppel claim could be raised under ERISA,
    it would require a showing of both a "definite misrepresentation of
    fact" and reasonable reliance on that misrepresentation.               See Law
    v. Ernst & Young, 
    956 F.2d 364
    , 368 (1st Cir. 1992).                     Here,
    however, any reliance by Tetreault on the written instrument for
    the 1998 version of the benefit plan was unreasonable.
    Reliance Standard warned Tetreault's counsel, twice, that
    a   180-day   internal   appeals   deadline   applied      to    her    case.
    Tetreault's   counsel    apparently    believed    that   this    statement
    contradicted the benefit plan's written instrument, yet he never
    asked Reliance Standard about the inconsistency.           In considering
    estoppel in another context, we have explained that "[t]he law does
    not . . . countenance reliance on one of a pair of contradictories
    simply because it facilitates the achievement of one's goal."
    Trifiro v. N.Y. Life Ins. Co., 
    845 F.2d 30
    , 34 (1st Cir. 1988).
    Instead, when "[c]onfronted by such conflict[,] a reasonable person
    investigates matters further."        
    Id. at 33.
       Tetreault offers no
    reason why this principle should not apply equally in this case,
    particularly where she had legal counsel, and discerning none
    ourselves, we must reject Tetreault's estoppel argument.
    IV.
    Tetreault presses two other claims.             She first seeks
    statutory penalties of one hundred and ten dollars per day under 29
    U.S.C. § 1132(c)(1)(B).     She claims she is owed those penalties
    -17-
    because of Reliance Standard's failure to provide complete and
    current copies of the "Plan documents" in response to her January
    14, 2009 request.    She also seeks to hold Reliance Standard liable
    for breach of fiduciary duty for not producing the documents
    concerning the 2005 version of the benefit plan in response to that
    request.   Like the District Court, we hold that Tetreault's first
    claim lacks merit and that her second claim has been waived.
    A.
    Tetreault bases her claim for statutory penalties against
    Reliance Standard on two provisions of ERISA: 29 U.S.C. §§ 1021(a)
    and 1132(c)(1)(B). They require the benefit plan's "administrator"
    to produce certain documents within thirty days of a written
    request from a beneficiary.        See 
    id. § 1132(c)(1)(B).
         They also
    impose penalties of up to one hundred and ten dollars per day for
    the "administrator['s]" failure to do so.         
    Id. § 1132.6
    Tetreault argues that Reliance Standard counts as the
    "administrator"     within   the   meaning   of   the   ERISA    penalties
    provisions because Reliance Standard is The Limited Long Term
    Disability Program's "claims administrator."         And she argues that
    Reliance Standard, as the "administrator," should pay such ERISA
    6
    The statute itself provides for penalties of up to one
    hundred dollars per day, but the Department of Labor has raised it
    to up to one hundred and ten dollars pursuant to the Debt
    Collection Improvement Act of 1996. See Final Rule Relating to
    Adjustment of Civil Monetary Penalties, 62 Fed. Reg. 40,696 (July
    29, 1997).
    -18-
    penalties because it did not send her both the written instrument
    establishing       the       2005    version     of    the     benefit     plan      and   the
    corresponding summary plan description.
    But Tetreault is wrong to characterize Reliance Standard
    as   the       "administrator"            to     which         the     statute        refers.
    "Administrator"          is     a      defined        term     under      ERISA.           The
    "administrator,"         the        statute    tells     us,    is     "(i)    the    person
    specifically so designated by the terms of the instrument under
    which the plan is operated; or (ii) if an administrator is not so
    designated, the plan sponsor; or (iii) in the case of a plan for
    which an administrator is not designated and a plan sponsor cannot
    be identified, such other person as the Secretary may by regulation
    prescribe."       
    Id. § 1002(16)(A).
               When the written instrument does
    designate an "administrator," courts often refer to it as the "plan
    administrator."          See, e.g., 
    Law, 956 F.2d at 372
    .                  That entity is
    a "trustee-like fiduciary" responsible for "manag[ing] the plan."
    Amara,   131      S.    Ct.    at     1877.      And,        consistent       with    Amara's
    description of that statutory role, see 
    id., the 2005
    written
    instrument for this benefit plan designates a "Plan Administrator"
    and grants it "[t]he authority to control and manage the operation
    and administration of the [Long Term Disability] Program."                                 The
    record     does        not     conclusively           establish      who       that     "Plan
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    Administrator"    is,   but   the   parties     agree    that   the   written
    instrument does not designate Reliance Standard as such.7
    The 2005 written instrument does refer to a "Claims
    Administrator," and that is the role Reliance Standard filled. But
    the "Claims Administrator" is not tasked in the written instrument
    with "manag[ing]" the Program as a whole.                
    Id. Instead, the
    written instrument provides that the "Claims Administrator," who is
    selected   by   the   "Plan   Administrator,"    is     authorized    only   to
    "receive, review and process claims for Program benefits."                   For
    this reason, the written instrument does not designate Reliance
    Standard   to    be   the   "administrator"     to    which    the   penalties
    provisions in ERISA refer, and Reliance Standard is thus not
    subject to statutory penalties under 29 U.S.C. § 1132(c)(1)(B).
    To avoid this result, Tetreault argues that Reliance
    Standard should be treated as the "administrator" despite the
    written instrument's contrary designation.              And she bases that
    argument on her contention that Reliance Standard acted as the de
    facto "administrator" when it responded to the request for benefit
    plan documents Tetreault's counsel sent in January of 2009.
    7
    The 2005 written instrument provides that the "Plan
    Administrator" "means the Plan Administrator under the Health
    Benefits Plan," and the "Health Benefits Plan" document is not in
    the record.   The 2005 summary plan description, however, lists
    "Limited Brands, Inc. Welfare Benefits Plan Assoc. Benefits
    Committee" as the "Plan Administrator," and Tetreault does not
    contest the accuracy of that identification.
    -20-
    To make this argument, Tetreault relies on this Circuit's
    decision in Law.       But Law does not help Tetreault.              In Law, the
    claimant asked for benefit plan documents from his former employer
    rather   than   from    his    former     employer's    retirement    committee.
    Contending the former employer did not make an adequate response,
    the claimant then sought statutory penalties against the former
    employer, even though the written instrument for the benefit plan
    designated the retirement committee as the "administrator."                    
    Law, 956 F.2d at 372
    .    The Court held that the employer (rather than the
    retirement committee) was the de facto "administrator" under ERISA
    not only because the employer responded to the claimant's request,
    but also because there was other evidence that the employer in fact
    controlled the retirement committee.               
    Id. at 373.
         And, on that
    basis, the Court held the employer was subject to penalties even
    though   the    written      instrument     did   not   designate    it   as   the
    "administrator."       
    Id. In so
    holding, however, Law was careful to distinguish
    the case before it, which involved an employer with "little, if
    any, separate identity" from the internal retirement committee that
    had   been   designated       as   the   "plan    administrator,"    from   cases
    involving "attempts to recover against entities which were clearly
    distinct from the plan administrator."             
    Id. at 374.
      And this same
    distinction takes care of Tetreault's argument here.                   Tetreault
    seeks penalties from an entity -- Reliance Standard -- that is
    -21-
    entirely separate from the expressly designated "administrator."
    For that reason, the mere fact that Reliance Standard responded to
    a letter seeking documents relevant to the benefit plan does not
    make Reliance Standard the de facto "administrator."        We thus
    affirm the District Court in dismissing Tetreault's statutory
    penalties claim.
    B.
    Finally, Tetreault contends Reliance Standard breached
    its fiduciary duty to her when it produced only the written
    instrument for the 1998 version of the benefit plan in response to
    her 2009 request for the "Plan documents."      In support of this
    argument, Tetreault argues that ERISA fiduciaries have a duty to
    "speak the truth" to plan beneficiaries, see Varity Corp. v. Howe,
    
    516 U.S. 489
    , 506 (1996), and that Reliance Standard breached that
    duty by sending only the document that established the 1998 verison
    of the benefit plan and not the documents that concerned the 2005
    version.   But this claim is not properly before us.
    The District Court found that Tetreault failed to include
    this claim in her second amended complaint, and then denied
    Tetreault's motion to amend her complaint a third time to add it.
    Because Tetreault advances no argument for rejecting the District
    Court's determination of waiver, nor any reason for concluding the
    District Court abused its discretion in declining to permit her to
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    amend her complaint, we affirm the dismissal of any separate
    fiduciary duty claim Tetreault advances.
    V.
    We conclude that Tetreault failed to meet a deadline for
    appealing   internally     the   decision   to    cut   off    her   long-term
    disability benefits. We further conclude that her benefit plan had
    expressly   incorporated    that   deadline      into   the   benefit   plan's
    written instrument.   On that basis, we affirm the District Court's
    dismissal of her benefits challenge. We also conclude the District
    Court did not err in ruling that Tetreault could not recover
    statutory penalties against Reliance Standard or that she had
    waived her claim for breach of fiduciary duty.                Accordingly, we
    affirm the District Court's dismissal of those claims as well.
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