Doe v. Harvard Pilgrim Health Care, Inc. , 904 F.3d 1 ( 2018 )


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  •           United States Court of Appeals
    For the First Circuit
    No. 17-2078
    JANE DOE,
    Plaintiff, Appellant,
    v.
    HARVARD PILGRIM HEALTH CARE, INC.; HARVARD PILGRIM PPO PLAN
    MASSACHUSETTS, GROUP POLICY NUMBER 0588660000,
    Defendants, Appellees.
    APPEAL FROM THE UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF MASSACHUSETTS
    [Hon. Denise J. Casper, U.S. District Judge]
    Before
    Thompson, Selya, and Kayatta,
    Circuit Judges.
    Mala M. Rafik, with whom Sarah E. Burns and Rosenfeld & Rafik,
    P.C. were on brief, for appellant.
    Peter S. Sessions, Lisa S. Kantor, and Kantor & Kantor LLP,
    on brief for National Alliance on Mental Illness, amicus curiae.
    Jonathan M. Feigenbaum on brief for United Policyholders and
    Health Law Advocates, Inc., amici curiae.
    Christine Zaleski, with whom Steven L. Schreckinger and
    Anderson & Kreiger LLP were on brief, for appellees.
    September 6, 2018
    KAYATTA, Circuit Judge.             Jane Doe's insurer, Harvard
    Pilgrim Health Care ("HPHC"), deemed part of the time Doe spent at
    a   mental   health       residential    treatment      facility    not    medically
    necessary under the health care benefits plan established by the
    employer of Doe's parent.           HPHC therefore denied coverage for that
    portion      of     the     treatment.          After    several     unsuccessful
    administrative appeals, Doe sued HPHC in federal court under the
    Employee Retirement Income Security Act ("ERISA").                        29 U.S.C.
    §§ 1001–1461.        On de novo review, the district court agreed with
    HPHC's determination that continued residential treatment was not
    medically necessary for Doe.            We conclude that the administrative
    record upon which the district court based its finding should have
    been supplemented.          We therefore reverse in part, vacate in part,
    and remand for further proceedings.
    I.
    A.
    The following facts are undisputed.                   On January 17,
    2013, Doe was admitted to the Austen Riggs Center ("Riggs") in
    Stockbridge,        Massachusetts        for    residential        mental     health
    treatment.         She was experiencing psychosis, suicidal ideation,
    depression, and anxiety.            At the time, Doe was insured under her
    father's     employer-provided          HPHC    plan    (the    "Plan").        HPHC
    contracted        with    another   insurance    company,      United     Behavioral
    - 2 -
    Health ("UBH"), to manage mental health services.                     In order for
    services to be eligible for coverage under the Plan, they must be,
    among other things, "medically necessary," a standard defined in
    the Plan with a degree of detail that is not relevant to what we
    ultimately decide on this appeal.
    HPHC approved coverage for an initial residential stay
    at Riggs.        But on February 5, 2013, HPHC, acting through UBH,
    informed Doe by letter that it would not cover additional time
    spent at Riggs because further residential treatment was not
    medically necessary.         As UBH explained in the letter, it based
    this denial on the assessment of UBH's Associate Medical Director,
    Dr. James Feussner. The letter informed Doe that she had the right
    to appeal the denial of benefits to UBH/HPHC, on a standard or
    expedited basis, and that she might also be eligible for an
    external appeal.
    Doe requested an expedited appeal. Pursuant to the Plan,
    HPHC continued to cover Doe's residential treatment through the
    completion of the internal appeal process.               On February 12, 2013,
    HPHC denied Doe's appeal and upheld the determination that further
    residential      treatment    was    not    medically    necessary.          In   the
    February 12      letter,    HPHC    explained     that   it   based    its   "final
    decision    on    [Doe's]    appeal"   on    an   assessment    by     independent
    psychiatrist Dr. Michael Bennett.               The letter also advised Doe
    - 3 -
    that she might be eligible for an external review through the
    Massachusetts Department of Public Health's Office of Patient
    Protection ("OPP") and might also be able to pursue legal action.
    Despite the fact that residential treatment services
    would not be covered beginning on February 13, Doe remained at
    Riggs.   On her daughter's behalf, Doe's mother filed a request for
    an expedited external appeal with the OPP.                  As part of that
    request,    Doe's    mother    signed   two   authorizations   allowing   the
    release of all relevant medical or treatment records and all
    relevant psychotherapy notes for review in the appeal.                    The
    reviewer engaged by the OPP to conduct the review wrote Doe on
    March 12, 2013, upholding the denial of continued residential
    treatment    based      on    the   assessment     of   a    board-certified
    psychiatrist.       At her parents' expense, Doe stayed at Riggs until
    mid-June.    On June 18, 2013, Doe was discharged and admitted to a
    higher level of care -- an inpatient facility -- for several days.
    On June 24, 2013, she was re-admitted to Riggs, where she remained
    until August 7, 2013.         HPHC paid for Doe's inpatient stay in June
    2013, as well as her entire second admission to Riggs from June 24,
    2013 to August 7, 2013, so coverage for these stays is not at issue
    in this appeal.
    - 4 -
    B.
    At some point after HPHC denied Doe's expedited appeal,
    Doe retained counsel.     In February 2014, Doe's attorney wrote to
    HPHC expressing a desire to resolve the dispute "amicably rather
    than through litigation."       She enclosed with the letter Doe's
    complete   medical   records   from    Riggs   spanning    both   admissions
    (January 17, 2013 to August 7, 2013,1 minus the brief period spent
    in inpatient treatment in June 2013), as well as a narrative report
    from Doe's treating psychologist, Dr. Sharon Krikorian.
    Giving a preview of her position in litigation should it
    come to that, Doe's attorney also asserted that because neither
    UBH, HPHC, nor the external reviewer had reviewed the complete
    medical records, their reviews were incomplete and did not comply
    with ERISA.     In short, counsel took the position that the record
    of how Doe's actual treatment played out after HPHC's denial of
    coverage was relevant to determining whether her stay at Riggs
    between    February 13   and   her     first   discharge    was   medically
    necessary.     Counsel requested that HPHC reverse its February 12
    decision and reimburse Doe for the uncovered portion of her stay.
    HPHC denied this request on July 23, 2014, asserting that it had
    reviewed Doe's February 19 "letter, the accompanying documents and
    1 The letter identifies the closing date as August 14, rather
    than August 7, but this appears to be a typographical error.
    - 5 -
    the underlying case" but that it agreed with its previous decisions
    and upheld its denial "for the reasons previously stated."
    Doe eventually sued HPHC and the Plan in March 2015
    challenging the denial of coverage and seeking reimbursement for
    the cost of her uncovered residential treatment from February 13,
    2013 through June 18, 2013.    Before the newly filed lawsuit moved
    forward, in-house counsel for HPHC contacted Doe's attorney and
    asserted for the first time that Doe had failed to exhaust her
    administrative    remedies.    At   this   point,   HPHC's   exhaustion
    argument appeared to be directed at claims that were submitted to
    HPHC after it concluded its initial internal appeal on February 12,
    2013 and thus were never, in HPHC's view, "actually formally
    appealed."    HPHC offered to waive the expired deadline and conduct
    a formal appeal of these claims.
    With Doe's attorney contesting the failure-to-exhaust
    contention, the two sides then proceeded to do what good lawyers
    do.   They continued to explore the possible settlement of the
    underlying dispute.    Unsuccessful, they nevertheless did agree to
    the parameters for a renewed review of Doe's claim for benefits by
    HPHC (to which we will refer as the post-filing review), including
    a specification of which documents HPHC would consider and the
    time frame in which it would conduct the review.       In preparation
    for the post-filing review, HPHC provided Doe with all of the
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    denial letters associated with Doe's claims and the clinical
    rationale relied upon in reaching those decisions.    In response,
    Doe provided HPHC with Doe's complete medical records from both
    admissions at Riggs (spanning January 17, 2013 to August 7, 2013),
    a narrative report prepared by Dr. Krikorian, and a report prepared
    by Dr. Edward Darell regarding Doe's second admission to Riggs.
    Finally, the parties jointly secured several extensions of the
    deadline for HPHC to answer Doe's complaint to allow for completion
    of the post-filing review.
    On September 30, 2015, HPHC informed Doe by letter that
    it was still denying coverage for the disputed period (February 13,
    2013 to June 18, 2013), this time based on the opinion of HPHC
    Medical Director Dr. Joel Rubinstein.     HPHC explained that Dr.
    Rubinstein had reviewed various documents (including Doe's medical
    records and her case file), had spoken with Doe's providers at
    Riggs, and concluded that continued residential treatment was not
    medically necessary.   HPHC attached Dr. Rubinstein's review to its
    letter.
    After Doe requested an opportunity to respond to HPHC's
    denial, the parties filed in October a joint motion to stay the
    case. In their motion, the parties explained that they had "agreed
    to permit Ms. Doe to complete a pending Administrative Review" of
    her claims.   They further stated that "[d]ocuments submitted or
    - 7 -
    generated as part of the Administrative Review[] will be part of
    the Administrative Record in this case."
    Two months after the parties filed the motion to stay,
    on December 3, 2015, Doe sent HPHC a letter responding to its
    September 30      decision.           In   that      letter,    Doe   explained       that
    "[p]ursuant to the parties' agreed-to parameters of HPHC's medical
    review," she was submitting additional information responding to
    Dr. Rubinstein's review.             This information included a report by an
    independent psychiatrist, Dr. Gregory Harris, and a letter by
    Riggs's Associate Medical Director, Dr. Eric Plakun.
    On February 5, 2016, the parties filed a joint status
    report informing the court that HPHC "require[d] additional time
    to complete the Administrative Review and to respond to the
    materials submitted by [Doe]."                On February 26, 2016, the parties
    filed    a     second       joint    status    report    stating      that    HPHC     had
    "considered [Doe's] additional information" and would soon provide
    Doe with "a detailed response denying the claims."                        That same day,
    HPHC    sent    Doe     a   letter    explaining      that     it   had    reviewed   the
    additional       documentation         Doe     had    submitted       on     December 3,
    including the opinions of Dr. Harris and Dr. Plakun, and that it
    was "upholding its prior decisions."                  HPHC noted that nothing had
    been submitted, in the course of what it characterized as "this
    - 8 -
    voluntary    administrative   review, . . .    that   would    give   [it]
    grounds to alter its previous coverage determinations."
    When litigation resumed, the district court ordered HPHC
    to provide Doe with a proposed record for judicial review.            HPHC
    filed with the court an administrative record that included Doe's
    medical records from her first admission to Riggs.            Contrary to
    the parties' prior agreement as expressed in the October motion to
    stay, the records HPHC submitted did not include the other records
    "submitted or generated as part of" the post-filing review.             In
    particular, HPHC's submitted record did not include the medical
    records from Doe's second admission, Dr. Darrell's review, or the
    additional reports of Drs. Harris and Plakun that Doe submitted as
    part of her December 3, 2015 letter.
    Doe then filed a motion to expand the scope of the
    administrative record submitted by HPHC so that it would be
    consistent with the parties' prior representation to the court.
    Doe specifically requested that the district court include four
    additional categories of documents:          (1) medical records from
    Doe's   second   admission    to   Riggs;   (2) communications    between
    counsel related to both admissions and to the post-filing review;
    (3) the post-filing review HPHC conducted, including the report of
    Dr. Rubinstein; and (4) the additional documents Doe submitted in
    response to Dr. Rubinstein's review, including the reports of
    - 9 -
    Drs. Harris and Plakun. The district court held a hearing at which
    it partially granted Doe's motion.       The court declined to include
    medical   records   or   communications    related   to   Doe's   second
    admission to Riggs, for which HPHC granted coverage.       But it noted
    that the parties had agreed to include medical records from Doe's
    first admission (the February to June 2013 period), and found that
    it was therefore proper to also include the additional expert
    reports of Drs. Harris and Plakun, as well as Dr. Rubinstein's
    review, HPHC's post-filing denial letter of September 30, 2015,
    and HPHC's post-filing denial letter of February 26, 2016.
    Two months later, on the same day that she filed a motion
    for summary judgment, Doe filed a second motion to expand the scope
    of the record to include the narrative report of Dr. Krikorian
    that Doe had submitted as part of the post-filing review.           When
    the district court subsequently issued its summary judgment order,
    it not only denied Doe's second motion to further expand the scope
    of the administrative record, but it also reconsidered portions of
    its ruling on Doe's first motion.    Upon determining in its summary
    judgment ruling that the OPP's March 12, 2013 decision constituted
    the final administrative decision in Doe's case, the court limited
    its de novo review to medical records and other documents that
    - 10 -
    were generated through that date and excluded any documents created
    afterward, including the reports of Drs. Harris and Plakun.2
    Having thus defined the administrative record to exclude
    Doe's submissions in the post-filing review, the district court
    turned its attention to the merits of the benefits denial.        The
    district court had determined, as a threshold matter, that because
    the Plan documents did not expressly provide for discretionary
    authority on the part of HPHC in determining medical necessity,
    the proper standard of review was de novo. Applying this standard,
    the court then determined that continued residential treatment at
    Riggs was not medically necessary for Doe.      Finally, the court
    found that HPHC had complied with ERISA in providing a full and
    fair review of Doe's claim and that, even if that were not the
    case, Doe had failed to show prejudice.
    Doe now appeals.
    II.
    Doe challenges both the district court's definition of
    the administrative record and its finding on the merits against
    her based on that record.    We address each challenge in turn.
    2 The court noted that although the OPP report reflects    that
    the external reviewer considered Doe's medical records, "[i]t   does
    not provide an end date for those records." In response to      this
    uncertainty, the district court took an "expansive view          and
    reviewed Jane's medical records up to and including March 12,   2013
    as part of the administrative record."
    - 11 -
    A.
    We begin with the dispute about the record.   The parties
    spar over the appropriate standard of review for determining
    whether the district court erred in denying Doe's motions to expand
    the scope of the administrative record, with Doe advocating for de
    novo review and HPHC arguing for abuse of discretion.      We need not
    resolve this question today because, while we offer no criticism
    of the district court's care and diligence in attempting to
    determine the proper scope of the record, under either standard we
    disagree with its ultimate determination.     Our reasoning follows.
    In a denial of benefits case, "[t]he decision to which
    judicial review is addressed is the final ERISA administrative
    decision."     Orndorf v. Paul Revere Life Ins. Co., 
    404 F.3d 510
    ,
    519 (1st Cir. 2005).    "[T]he final administrative decision acts as
    a temporal cut off point" and, absent a good reason, courts
    reviewing that decision are limited to evidence that was presented
    to the administrator.     
    Id. at 519–20
    ("We need not catalogue the
    situations in which new evidence is admissible, other than to note
    it is more obviously relevant when the attack is on the process of
    decision making as being contrary to the statute than on the
    substance of the administrator's decision."); see also Liston v.
    Unum Corp. Officer Severance Plan, 
    330 F.3d 19
    , 23 (1st Cir. 2003)
    ("[A]t least some very good reason is needed to overcome the strong
    - 12 -
    presumption that the record on review is limited to the record
    before the administrator.").
    So,    we   ask,   first,    was   the   "final   administrative
    decision" OPP's denial of Doe's appeal or HPHC's completion of the
    post-filing review?       The parties' currently differing positions on
    this question are premised on their respective views of the post-
    filing review.          HPHC argues that the post-filing review was
    "undertaken in the spirit of conciliation" as part of settlement
    discussions and did not reopen Doe's administrative case.                HPHC
    thus maintains that the OPP's decision on March 12, 2013 was the
    final administrative decision for purposes of this suit.                  Doe
    counters    that   HPHC    voluntarily    reopened    Doe's   administrative
    proceeding, which ultimately concluded with the final decision
    HPHC issued on February 26, 2016, and that HPHC should be bound by
    its agreement concerning the record.
    The    beginning   portion    of   the   record   contains   some
    ambiguity on this question.       As we noted, HPHC's initial assertion
    of Doe's failure to exhaust administrative remedies, as part of
    its offer of an additional "formal appeal," does align with HPHC's
    assertion in its appellate briefing that its reference to Doe's
    failure to exhaust administrative remedies was limited to the
    invoices that Riggs, not Doe, submitted to HPHC after the OPP
    decision.    And in one of Doe's responses to HPHC's offer, she
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    opened her email with "Thank you for kicking off our combined
    efforts to settle this matter."   These interactions suggest that
    there was some initial uncertainty among the parties regarding
    what precise claims required exhaustion and whether they were
    exploring a continuation of the administrative process concerning
    the denied claims or a settlement negotiation.
    But by October 2015, when the parties filed a joint
    motion to stay the case and HPHC filed its accompanying answer,
    any ambiguity was gone.   As we have noted, the parties moved to
    stay the case after HPHC had denied Doe's post-filing appeal based
    on the assessment of Dr. Rubinstein and after HPHC had agreed to
    allow Doe to respond to that denial, but before Doe had submitted
    the additional reports of Drs. Harris and Plakun. In their motion,
    the parties informed the court that they had "agreed to permit Ms.
    Doe to complete a pending Administrative Review of her health
    insurance benefits claims prior to proceeding further with this
    federal court action."    They went on:   "Documents submitted or
    generated as part of the Administrative Review[] will be part of
    the Administrative Record in this case."     Finally, the parties
    explained that "staying this case will permit the parties to
    complete the Administrative Review of Ms. Doe's benefits claims
    and provide the Court with a complete Administrative Record to
    review, or, in the alternative, moot this action in its entirety."
    - 14 -
    So, HPHC explicitly agreed -- twice in a two-page document -- that
    documents    submitted      or    generated        as    part     of        Doe's   pending
    "Administrative Review" would be included in the administrative
    record before the court.
    The parties each had good reason to reopen the review
    and the record.       Doe had accused HPHC of conducting a deficient
    review.    HPHC had accused Doe of waiving her rights by failing to
    exhaust administrative remedies.                 Continuing or reopening the
    administrative review had the potential to eliminate both of those
    threatened procedural parries.
    The   district       court   acknowledged           the        parties'     clear
    agreement, but for three reasons decided not to enforce it.                               We
    review each reason in turn.
    First,    the   district       court        relied    on        prior   circuit
    precedent    rejecting      efforts      of    a    party        to        supplement     the
    administrative record after a final administrative decision is
    made.     See 
    Orndorf, 404 F.3d at 520
    ; 
    Liston, 330 F.3d at 23
    .                            Of
    course,    this   precedent      begs    the     question        of    when     the     final
    administrative decision was made.                  More importantly, in those
    cases, one party sought to expand the record more broadly than the
    other.    See 
    Orndorf, 404 F.3d at 519
    (noting plaintiff's argument
    that the trial judge "should have admitted evidence outside of the
    administrative       record");     see    also      Denmark           v.    Liberty      Life
    - 15 -
    Assurance   Co.   of   Bos.,   
    566 F.3d 1
    ,   9-10   (1st   Cir.   2009)
    (summarizing the parties' differing positions on the permissible
    scope of discovery in ERISA cases); 
    Liston, 330 F.3d at 23
    -24
    (noting that plaintiff's argument regarding the impropriety of
    summary judgment was based on evidence beyond the administrative
    record).     Here, both parties expressly agreed to reopen (or
    continue) the administrative proceeding and both agreed that the
    additional records submitted as part of that reopening would not
    only be considered in the additional review but would also become
    part of the administrative record before the district court.            In
    none of our cases have we suggested that an ERISA fiduciary can
    unilaterally walk away from a clear agreement with the beneficiary
    concerning the status of an administrative review under a plan.
    Second, the district court was concerned that allowing
    Doe to supplement the record might deter future claims fiduciaries
    from trying to settle lawsuits.      While we understand this concern,
    we clearly do not have a settlement or mediation event here.           The
    process undertaken by the parties after Doe filed suit did not
    look like a settlement or mediation.        HPHC did not offer Doe a sum
    of money or other compensation as an incentive to drop her suit.
    Nor did the additional review consist of negotiations regarding a
    final resolution of the dispute. Rather, HPHC received information
    from Doe under an express agreement concerning the nature and
    - 16 -
    effect of the post-filing review and then made an up or down
    decision as it would in normal course.           Moreover, this is not a
    situation in which a court is being asked to infer the reopening
    of the record from the parties' continued talking or negotiating,
    with or without the submission of new information.                Rather, we
    have an express agreement between the parties that records from a
    renewed review would be part of the administrative record. Holding
    HPHC to the terms of that agreement poses no risk that other claims
    fiduciaries will accidentally find themselves in the same boat
    without such an express agreement to get on board.
    Third,   the    district   court   believed   that    technical
    requirements     under      ERISA   precluded   honoring    the     parties'
    agreement.      Taking to heart our instruction that "the plain
    language of the plan provisions should normally be given effect,"
    Doe v. Harvard Pilgrim Health Care, Inc., 15-CV-10672, 
    2017 WL 4540961
    , at *10 (D. Mass. Oct. 11, 2017) (quoting Stephanie C. v.
    Blue Cross Blue Shield of Mass. HMO Blue, Inc., 
    852 F.3d 105
    , 117
    (1st Cir. 2017) (Stephanie C. II)), the district court determined
    that the post-filing review undertaken by the parties "was not an
    administrative review as defined by the Plan," 
    id. Our case
    law,
    though, acknowledges that ERISA administrative reviews can be
    reopened and their records supplemented.           In Gross v. Sun Life
    Assurance Co. of Canada, 
    734 F.3d 1
    (1st Cir. 2013), we considered
    - 17 -
    an appeal from the denial of long-term disability benefits.       After
    reviewing the medical evidence in the record and nine days of video
    surveillance   of   the   claimant,   which   arguably   undermined   the
    medical evidence, we determined that "we ha[d] no choice but to
    remand" to the claims administrator, 
    id. at 27,
    for reconsideration
    on a supplemented record, 
    id. at 28.
        We see no reason why parties
    should not be allowed to do the same thing by express agreement.
    HPHC counters, puzzlingly, that the agreement it made
    regarding the record in the motion to stay "concerns the documents
    that will constitute the Administrative Record and not whether the
    OPP decision would no longer be treated as the Final Administrative
    Decision for the purpose of judicial review."             Relatedly, it
    asserts that the joint motion "relates only to those documents
    that are relevant to the Final Administrative Decision on March 13,
    2013."   But the joint motion was quite clear that the parties
    understood the "Administrative Review" to include the post-filing
    review -- which the joint motion explicitly said had yet to be
    completed -- and that documents submitted or generated as part of
    that pending process would be incorporated into the administrative
    record for the court "in this case" "to review."           Notably, the
    stay not only allowed both parties to supplement the record, but
    also mooted Doe's argument that HPHC's first review was inadequate
    under ERISA for failure to consider all relevant information.
    - 18 -
    HPHC's second line of defense is that an agreement to
    alter the date of the final administrative decision, a move it
    contends would fundamentally alter the case, "would not have been
    made in such a cryptic and cursory fashion."                We see nothing
    cryptic about the parties' agreement.       And HPHC does not elaborate
    further.
    We are left with no persuasive argument that we should
    allow HPHC to avoid its agreement to include documents from the
    post-filing review in the administrative record that the district
    court considers in its de novo review of the benefits denial.             In
    the words of Orndorf, we hold that there is more than "good reason"
    here to deem the documents submitted to HPHC during the post-
    filing review to be part of the record upon which the merits of
    this case should turn.
    One   loose   end   remains   concerning   the    scope   of   the
    administrative record. Neither party advances as a backup argument
    that HPHC's September 30, 2015 decision based on Dr. Rubinstein's
    review -- rather than its February 26, 2016 decision that also
    considered the reports of Drs. Harris and Plakun -- qualifies as
    the final administrative decision.         We nevertheless address this
    question briefly, because it has implications for the district
    court's analysis on remand.      In short, HPHC itself appears to have
    viewed its February 26 determination as the completion of the post-
    - 19 -
    filing review process. In its February 2016 letter, HPHC described
    its decision as HPHC's "concluding remarks on the informal review
    process the parties agreed to undertake" and informed Doe that it
    "ha[d] now completed its informal review."      We see no reason to
    question HPHC's apparent view that whatever process began with its
    offer to conduct a post-filing review, that process ended on
    February 26, 2016.
    In sum, we conclude that the administrative record for
    purposes of reviewing the benefits decision in this case includes
    the documents submitted or generated as part of the post-filing
    review process as concluded on February 26, 2016.      This includes
    all of Doe's medical records from both admissions to Riggs, as
    well as the reports of Dr. Darrell, Dr. Harris, Dr. Plakun, and
    Dr. Krikorian.
    B.
    We turn next to deciding our own standard for reviewing
    the merits of the benefits denial.      The two choices urged by the
    parties are de novo, as urged by Doe, and clear error, as urged by
    HPHC.     The choice makes a difference in how we proceed.   If our
    review of the merits decision is de novo, then it is of no moment
    that the district court based its own decision on a truncated
    record.    All the documents that should have been included in the
    record are docketed and filed in this case.      So we could conduct
    - 20 -
    a de novo review without any remand.        Cf. 
    Gross, 734 F.3d at 16
    ("Given that we play the same role as the district court in
    evaluating    [the   administrator's]   denial   of    benefits,   we   have
    chosen not to remand to that court for application of the correct,
    de novo, standard for reviewing [the administrator's] decision.").
    Conversely, if we review only for clear error the district court's
    decision affirming de novo HPHC's denial of benefits, then we need
    remand to the district court so that it can first make its decision
    on the proper record.
    We recently observed that our precedent on the proper
    standard of appellate review of district court de novo findings in
    ERISA cases is "murky."     Stephanie C. 
    II, 852 F.3d at 109
    –12.         In
    Orndorf, we applied de novo appellate 
    review. 404 F.3d at 516
    –
    18.   Subsequently, though, we applied clear error review.              See
    Tsoulas v. Liberty Life Assurance Co. of Bos., 
    454 F.3d 69
    , 75
    (1st Cir. 2006).     In Stephanie C. II, we noted "the tension in our
    decisions" and reflected on many of the relevant considerations
    bearing on this issue, ultimately finding that we did not need to
    decide the issue 
    there. 852 F.3d at 112
    .         With the benefit of
    that discussion, and the Supreme Court's more recent opinion in
    U.S. Bank National Ass'n ex rel. CWCapital Asset Management LLC v.
    Village at Lakeridge, LLC, 
    138 S. Ct. 960
    (2018), we now hold that
    when a district court examines the denial of ERISA benefits de
    - 21 -
    novo, we review the court's factual findings only for clear error.3
    Our reasoning follows.
    We begin with the observation that it is our general
    practice to review factual determinations for clear error.     For
    example, when faced with an appeal from a bench trial, we review
    factual findings by the district court for clear error, even where
    those findings are based on physical or documentary evidence rather
    than credibility determinations.   See Limone v. United States, 
    579 F.3d 79
    , 94 (1st Cir. 2009) (quoting Anderson v. City of Bessemer
    City, 
    470 U.S. 564
    , 573-74 (1985)); see also Mullin v. Town of
    Fairhaven, 
    284 F.3d 31
    , 36–37 (1st Cir. 2002) (same rule applies
    to judgment on partial findings).      This practice extends well
    beyond bench trials, see, e.g., Corp. Techs., Inc. v. Harnett, 
    731 F.3d 6
    , 10 (1st Cir. 2013) (ruling on a motion for a preliminary
    injunction); Sawyer Bros., Inc. v. Island Transporter, LLC, 
    887 F.3d 23
    , 29 (1st Cir. 2018) (factual determinations in fixing
    damages); Blattman v. Scaramellino, 
    891 F.3d 1
    , 3 (1st Cir. 2018)
    (federal common law of attorney-client privilege), and applies in
    the criminal context as well, see, e.g., United States v. McDonald,
    3 We offer no opinion on the standard of appellate review that
    applies when the district court reviews a discretionary
    determination by a plan administrator under the arbitrary and
    capricious standard.
    - 22 -
    
    804 F.3d 497
    , 502 (1st Cir. 2015) (motion to suppress); United
    States v. Giggey, 
    867 F.3d 236
    , 242 (1st Cir. 2017) (sentencing).
    Doe does not dispute that the district court's finding
    regarding medical necessity is factual in nature.                Cf. Stitzel v.
    N.Y. Life Ins. Co., 
    361 F. App'x 20
    , 28 (11th Cir. 2009) (per
    curiam)    (noting    that    whether   claimant's        care   is    "medically
    necessary" is a factual determination); Rush v. Parham, 
    625 F.2d 1150
    ,     1153–54    (5th    Cir.   1980)     (treating    issue      of   whether
    transsexual surgery was medically necessary as factual in nature).
    And Doe points us to nothing in ERISA that would cause one to doubt
    the application of this general practice of clear error review.
    That this ERISA case arrived at our doorstep after being
    resolved under the rubric of summary judgment does not give us
    reason to depart from the general rule.              In the ERISA context,
    "[t]he burdens and presumptions normally attendant to summary
    judgment practice do not apply."            Stephanie C. v. Blue Cross Blue
    Shield of Mass. HMO Blue, Inc., 
    813 F.3d 420
    , 425 n.2 (1st Cir.
    2016) (Stephanie C. I) (citing Scibelli v. Prudential Ins. Co. of
    Am., 
    666 F.3d 32
    , 40 (1st Cir. 2012)).                Rather, a motion for
    summary judgment in an ERISA case, like in other administrative
    law contexts, is simply a vehicle for teeing up the case for
    decision on the administrative record.            See Doe v. Standard Ins.
    Co., 
    852 F.3d 118
    , 123 n.3 (1st Cir. 2017) (quoting Stephanie C.
    - 23 -
    
    I, 813 F.3d at 425
    n.2)); Boston Redevelopment Auth. v. Nat'l Park
    Serv., 
    838 F.3d 42
    , 47 (1st Cir. 2016).              In reaching its decision
    on the record, a district court on de novo review "may weigh the
    facts, resolve conflicts in the evidence, and draw reasonable
    inferences." Stephanie C. 
    II, 852 F.3d at 111
    ; see also U.S. 
    Bank, 138 S. Ct. at 967
    (explaining that when mixed questions of law and
    fact require a court to "marshal and weigh evidence . . . appellate
    courts   should    usually     review       [the    resulting]     decision    with
    deference").      In this way, summary judgment in the ERISA context
    is akin to judgment following a bench trial in the typical civil
    case.
    To the extent ERISA benefits cases are analogous to
    administrative     law   cases,     that    comparison    also     points     toward
    deferential    review.         In     the    case    of   many     administrative
    adjudications, we receive appeals directly from the agency.                    See,
    e.g., Santos-Guaman v. Sessions, 
    891 F.3d 1
    2 (1st Cir. 2018) (Board
    of Immigration Appeals); Southcoast Hosps. Grp., Inc. v. NLRB, 
    846 F.3d 448
    (1st Cir. 2017) (National Labor Relations Board).                    And in
    those cases -- even without an intermediate level of review
    comparable to that performed by the district court here -- we defer
    to   factual   findings   of    the    administrator,      generally     via    the
    substantial evidence standard.          See, e.g., 
    Santos-Guaman, 891 F.3d at 16
    ; Southcoast Hosps. 
    Grp., 846 F.3d at 453
    .                  In an ERISA case
    - 24 -
    like the one before us -- where our review is preceded by a district
    court's independent de novo review -- there is even more reason to
    accord some deference to the factual analysis conducted below.
    Finally, clear error appellate review also aligns with
    the approach our sister circuits have adopted in similar ERISA
    cases.   See Williams v. Int'l Paper Co., 
    227 F.3d 706
    , 714 (6th
    Cir. 2000) ("Factual findings inherent in deciding an ERISA claim
    are reviewed for clear error."); Bilheimer v. Fed. Exp. Corp. Long
    Term Disability Plan, 
    605 F. App'x 172
    , 181 (4th Cir. 2015) (per
    curiam) (unpublished) (reviewing the district court's finding that
    claimant was totally disabled for clear error); see also Muller v.
    First Unum Life Ins. Co., 
    341 F.3d 119
    , 124 (2d Cir. 2003)
    (construing   the   district   court's   disposition    of   defendant's
    "motion for judgment on the administrative record" as "essentially
    a bench trial 'on the papers'"); EEOC v. Maricopa Cty. Cmty. Coll.
    Dist., 
    736 F.2d 510
    , 513 (9th Cir. 1984) (applying clear error
    review to a summary judgment decision issued on stipulated facts).
    We therefore adopt clear error review here.            And, as we have
    explained, we cannot properly conduct such a deferential review in
    this case until we first have the benefit of the district court's
    views on the complete administrative record.
    - 25 -
    III.
    For     the   foregoing    reasons,      we   reverse   the     district
    court's   denial    of   Doe's     motions    to   expand    the   scope    of   the
    administrative      record;   we     vacate   its    order    granting     summary
    judgment for HPHC; and we remand for further proceedings consistent
    with this opinion.       Costs are awarded to plaintiff.
    - 26 -