Cardoza v. United of Omaha Life Insurance , 708 F.3d 1196 ( 2013 )


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  •                                                                   FILED
    United States Court of Appeals
    Tenth Circuit
    February 27, 2013
    PUBLISH              Elisabeth A. Shumaker
    Clerk of Court
    UNITED STATES COURT OF APPEALS
    TENTH CIRCUIT
    JOSE CARDOZA,
    Plaintiff - Appellee,
    v.                                           No. 12-2033
    UNITED OF OMAHA LIFE
    INSURANCE COMPANY,
    Defendant - Appellant.
    APPEAL FROM THE UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF NEW MEXICO
    (D.C. NO. 1:09-CV-01003-MV-WPL)
    Steven T. Collis, Holland & Hart, LLP, Greenwood Village, Colorado (Michael S.
    Beaver, Holland & Hart, LLP, Greenwood Village, Colorado, and Marcy G.
    Glenn, Holland & Hart, LLP, Denver, Colorado, with him on the briefs), for
    Defendant-Appellant.
    David L. Duhigg, Duhigg, Cronin, Spring & Berlin, P.C., Albuquerque, New
    Mexico, for Plaintiff-Appellee.
    Before KELLY, MURPHY, and GORSUCH, Circuit Judges.
    MURPHY, Circuit Judge.
    I.    Introduction
    Jose Cardoza brought this lawsuit pursuant to the Employee Retirement
    Income Security Act of 1974, 
    29 U.S.C. § 1001
     to § 1461 (“ERISA”), challenging
    United of Omaha Life Insurance Company’s (“United of Omaha”) calculation of
    his long-term disability benefits (“LTD benefits”). United of Omaha answered,
    asserting its calculation was appropriate, and counterclaimed, demanding that
    Cardoza reimburse it for payments of short-term disability benefits (“STD
    benefits”) which it claimed were miscalculated. On cross-motions, the district
    court granted Cardoza’s motion for summary judgment and denied United of
    Omaha’s motion, concluding United of Omaha’s decision to calculate Cardoza’s
    LTD benefits and recalculate his STD benefits as it did was arbitrary and
    capricious.
    The district court erred in granting Cardoza’s motion for summary
    judgment with respect to United of Omaha’s LTD benefits calculation. The plain
    language of the long-term disability benefits policy (“LTD policy”) instructed
    United of Omaha to base its calculation of Cardoza’s LTD benefits on his
    earnings as verified by the premium it received. Thus, United of Omaha’s
    decision to do so was reasonable and made in good faith. The district court did
    not err, however, in granting Cardoza’s motion for summary judgment with
    respect to United of Omaha’s recalculation of his STD benefits and demand for
    reimbursement. The plain language of the short-term disability benefits policy
    -2-
    (“STD policy”) instructed United of Omaha to base its calculation of Cardoza’s
    STD benefits on his earnings. Thus, United of Omaha’s decision to recalculate
    Cardoza’s STD benefits based on his earnings verified by premium rather than his
    actual earnings was not reasonable. Exercising jurisdiction pursuant to 
    28 U.S.C. § 1291
    , this court therefore reverses in part, affirms in part, and remands to the
    district court with instructions to conduct further proceedings consistent with this
    opinion.
    II.   Background
    Cardoza worked as a truck driver for Durango-McKinley Paper Company
    (“Durango-McKinley”) until July 2008, when he was involved in an accident and
    became disabled. Durango-McKinley provided disability insurance to its
    employees, including Cardoza, through United of Omaha under an ERISA plan.
    Cardoza initially applied for and received STD benefits for a twelve-week period
    from July to September 2008. Under the STD policy, Cardoza’s STD benefits
    were calculated using his “Weekly Earnings”:
    Weekly Earnings means Your average gross weekly earnings
    received from the Policyholder [Durango-McKinley] during the
    Calendar Year immediately prior to the year in which Your Disability
    began . . . .
    It includes commissions, and overtime pay received from the
    Policyholder. It also includes employee contributions to deferred
    compensation plans. It does not include Policyholder contributions
    to deferred compensation plans, bonuses, shift differential, or other
    extra compensation received from the Policyholder.
    -3-
    Cardoza’s weekly earnings and, therefore, his STD benefits, were
    calculated using his actual 2007 earnings of $61,881.47. United of Omaha
    received this earnings information from Durango-McKinley in July 2008, during
    the STD claims process.
    Cardoza then applied for LTD benefits, which were also approved. Per the
    LTD policy, Cardoza’s LTD benefits were calculated using his “Basic Monthly
    Earnings”:
    Basic Monthly Earnings means Your average gross monthly
    earnings received from the Policyholder [Durango-McKinley] and
    verified by premium We have received during the Calendar Year
    immediately prior to the year in which Your Disability began . . .
    It includes commissions, and overtime pay received from the
    Policyholder. It also includes employee contributions to deferred
    compensation plans. It does not include Policyholder contributions to
    deferred compensation plans, bonuses, shift differential, or other
    extra compensation received from the Policyholder.
    United of Omaha based its calculation of Cardoza’s basic monthly earnings
    and, therefore, his LTD benefits, not on his actual earnings in 2007, but on an
    annual earnings figure of $24,273.60. United of Omaha asserted
    Durango-McKinley reported and paid premiums on this annual earnings figure in
    2007. United of Omaha also asserted that Durango-McKinley had classified
    Cardoza as an hourly employee whose annual earnings were less than $40,000, for
    purposes of both the LTD and STD policies. Both policies provide that the
    premium payable for each period of coverage is the sum of the individual
    -4-
    premiums for each insured person and that individual premiums are based on an
    insured person’s classification when a period of coverage begins.
    Cardoza objected to United of Omaha’s LTD benefits calculation and
    provided proof of his actual earnings in 2007. The bulk of Cardoza’s 2007
    income derived from “per ton” or “per load” earnings (“tonnage pay”)—earnings
    he received based on the weight of the loads carried in his truck. The $24,273.60
    earnings figure relied on by United of Omaha in calculating Cardoza’s LTD
    benefits award did not include all of Cardoza’s tonnage pay.
    United of Omaha refused to adjust the LTD benefits calculation. It
    reiterated its position that the LTD benefits calculation was properly based on the
    earnings figure of $24,273.60 that Durango-McKinley had reported and on which
    it paid premiums in 2007. United of Omaha also asserted that Cardoza’s tonnage
    pay was considered “extra compensation” under the LTD policy and, therefore,
    excluded from the LTD benefits calculation. In addition, United of Omaha
    notified Cardoza that it had mistakenly calculated his STD benefits for the same
    reasons. Thus, United of Omaha requested that Cardoza reimburse it for the
    alleged overpayment of STD benefits. Cardoza refused.
    Cardoza unsuccessfully appealed United of Omaha’s LTD benefits decision
    using United of Omaha’s appeals process. After exhausting his administrative
    remedies, Cardoza filed suit against United of Omaha, challenging its calculation
    of his LTD benefits and seeking attorney’s fees and costs. United of Omaha
    -5-
    answered and counterclaimed, arguing it properly calculated Cardoza’s LTD
    benefits and Cardoza owed it for overpayments of STD benefits.
    Following limited discovery, United of Omaha moved for judgment on the
    administrative record and Cardoza moved for summary judgment. The district
    court granted Cardoza’s motion and denied United of Omaha’s motion,
    concluding United of Omaha’s decision to treat Cardoza’s tonnage pay as “extra
    compensation,” and, therefore, exclude it from the LTD and STD benefits
    calculations was arbitrary and capricious. United of Omaha then filed a motion to
    alter or amend the judgment, arguing the maximum monthly benefit provision in
    the LTD policy applicable to employees making less than $40,000 annually
    should be applied to Cardoza, and thereby limit his LTD benefits. The district
    court denied that motion. Finally, the district court granted Cardoza’s motion for
    attorney’s fees and costs. United of Omaha appeals each of these decisions,
    arguing its decision to calculate Cardoza’s LTD and STD benefits using the 2007
    earnings and classification information Durango-McKinley reported and paid
    premiums on was reasonable and made in good faith.
    III.   Analysis
    A.    STD and LTD Benefits Calculations
    1. Standard of Review
    This court reviews summary judgment orders de novo, applying the same
    standards as the district court. LaAsmar v. Phelps Dodge Corp. Life, Accidental
    -6-
    Death & Dismemberment & Dependent Life Ins. Plan, 
    605 F.3d 789
    , 796 (10th
    Cir. 2010). In an ERISA case like this, where both parties move for summary
    judgment and stipulate that no trial is necessary, “summary judgment is merely a
    vehicle for deciding the case; the factual determination of eligibility for benefits
    is decided solely on the administrative record, and the non-moving party is not
    entitled to the usual inferences in its favor.” 
    Id.
     (quotation omitted). Moreover,
    this court accords no deference to the district court’s decision. 
    Id.
    The parties agree United of Omaha’s decisions are reviewed under the
    arbitrary and capricious or abuse of discretion standard because both the LTD and
    STD policies grant United of Omaha discretion and final authority to construe and
    interpret the terms of the policy. See 
    id.
     Under this standard, this court’s “review
    is limited to determining whether the interpretation of the plan was reasonable
    and made in good faith.” 
    Id.
     (quotation omitted).
    “Certain indicia of an arbitrary and capricious denial of benefits include
    lack of substantial evidence, mistake of law, bad faith, and conflict of interest by
    the fiduciary.” Graham v. Hartford Life & Acc. Ins. Co., 
    589 F.3d 1345
    , 1357
    (10th Cir. 2009) (quotation omitted). “Substantial evidence is such evidence that
    a reasonable mind might accept as adequate to support the conclusion reached by
    the decisionmaker. Substantial evidence requires more than a scintilla but less
    than a preponderance.” Sandoval v. Aetna Life & Cas. Ins. Co., 
    967 F.2d 377
    ,
    382 (10th Cir. 1992) (quotations omitted).
    -7-
    Because United of Omaha acts as both the claims administrator and payor
    of benefits, “we must weigh the conflict ‘as a factor in determining whether there
    is an abuse of discretion,’ according it more or less weight depending on its
    seriousness.” Murphy v. Deloitte & Touche Group Ins. Plan, 
    619 F.3d 1151
    ,
    1158 n.1 (10th Cir. 2010) (quoting Metro. Life Ins. Co. v. Glenn, 
    544 U.S. 105
    ,
    115 (2008)). The seriousness of a conflict of interest is “proportionate to the
    likelihood that the conflict affected the benefits decision.” Graham v. Hartford
    Life & Acc. Ins. Co., 
    589 F.3d 1345
    , 1358 (10th Cir. 2009). “A conflict is more
    important when ‘circumstances suggest a higher likelihood that it affected the
    benefits decision,’ but less so when the conflicted party ‘has taken active steps to
    reduce potential bias and to promote accuracy.’” Hancock v. Metro. Life Ins. Co.,
    
    590 F.3d 1141
    , 1155 (10th Cir. 2009) (quoting Glenn, 544 U.S. at 117-18).
    Cardoza claims United of Omaha’s conflict of interest and procedural
    irregularities (i.e., an initial failure to provide Cardoza its internal guidelines,
    protocols, and procedures in making claims determinations) compromised its
    fiduciary duty to act solely in the interest of the participant and beneficiaries.
    Thus, Cardoza asserts, the deference this court would ordinarily accord to United
    of Omaha’s benefits decision should be lessened to neutralize the untoward
    influence of United of Omaha’s conflict, which contaminated its decision-making
    process. United of Omaha argues that, because its conflict played no role in its
    benefits calculations, this court should give it only minimal, if any, consideration.
    -8-
    Cardoza was granted limited discovery in this case in order to obtain
    information relevant to United of Omaha’s conflict of interest and to determine
    why United of Omaha initially claimed there were no internal guidelines,
    protocols, and procedures concerning the determination of Cardoza’s LTD
    benefits. As a result, United of Omaha’s Director of Customer Service in the
    Clinical Services Department of its Claims Division attested to the following
    facts, which show the steps United of Omaha took to minimize its conflict of
    interest: (1) “claims analysts are not allowed access to claim reserve information
    and are not provided actuarial or financial information regarding their claims
    handling or the effect of their claims handling on company financial results” and
    (2) “all claim analysts are physically segregated from the Premium, Sales,
    Underwriting, and Actuary departments, as well as Quality Auditors.”
    Additionally, “claims personnel are paid a salary or hourly wage, and are not paid
    any incentive compensation based on the payment or denial of claims” and “any
    bonus pay is based on company-wide performance.” Thus, the record shows
    United of Omaha has taken active steps to reduce potential bias and to promote
    accuracy. Cardoza has provided no evidence to the contrary. Thus, this court
    will consider United of Omaha’s conflict of interest as a factor in determining
    whether its decisions were arbitrary and capricious. However, because United of
    Omaha has taken active steps to reduce potential bias and promote accuracy, this
    court will accord the conflict little weight in making that determination.
    -9-
    2. LTD Benefits Calculation
    The terms of the LTD policy and the evidence in the administrative record
    show United of Omaha’s calculation of Cardoza’s LTD benefits was reasonable
    and made in good faith. Courts review ERISA claims as they “would any other
    contract claim by looking to the terms of the plan and other evidence of the
    parties’ intent. If plan documents are reviewed and found not to be ambiguous,
    then they may be construed as a matter of law.” Hickman v. GEM Ins. Co., 
    299 F.3d 1208
    , 1212 (10th Cir. 2002); see also Kennedy v. Plan Adm’r for DuPont
    Sav. & Inv. Plan, 
    555 U.S. 285
    , 299-302 (2009) (stating the text of the plan
    documents controls). In making this determination, this court “consider[s] the
    common and ordinary meaning as a reasonable person in the position of the plan
    participant would have understood the words to mean.” Scruggs v. ExxonMobil
    Pension Plan, 
    585 F.3d 1356
    , 1362 (10th Cir. 2009) (quotation and alteration
    omitted).
    In this case, LTD benefits are calculated based on an insured’s basic
    monthly earnings. According to the LTD policy, “Basic Monthly Earnings means
    Your average gross monthly earnings received from the Policyholder and verified
    by premium We have received during the Calendar Year immediately prior to the
    year in which Your Disability began.” Because Cardoza’s disability began in
    2008, his basic monthly earnings were his “average gross monthly earnings
    received from [Durango-McKinley] and verified by premium” United of Omaha
    -10-
    received during 2007. The “verified by premium” clause of the LTD policy is
    unambiguous and “reasonably susceptible to [only] one meaning.” Miller v.
    Monumental Life Ins. Co., 
    502 F.3d 1245
    , 1250 (10th Cir. 2007) (quotations
    omitted). The plain text of the LTD policy instructs United of Omaha to calculate
    Cardoza’s LTD benefits based on his earnings as verified by premium received by
    United of Omaha during 2007.
    The record supports United of Omaha’s assertion Cardoza’s earnings as
    verified by the premium United of Omaha received during 2007 were $24,273.60
    annually. The record contains a screenshot, provided by United of Omaha, which
    shows the contents of the “earnings tab” in Cardoza’s file on its computer system.
    The information on the tab indicates Cardoza’s annual earnings were
    “$23,568.50,” effective February 1, 2007, when the LTD policy took effect, but
    increased to “$24.273.60” effective June 4, 2007. In a letter sent to Cardoza
    during the LTD claims process, United of Omaha asserted the information on this
    screenshot “verifies the employer’s report of income and what premium was
    received on for the calendar year 2007.” Another screenshot provided by United
    of Omaha also reflects an annual basic salary of $24,273.60 and shows Cardoza
    was classified as an “A005” employee. 1 United of Omaha asserts this shows
    Cardoza was classified as an “Eligible Hourly Employee[] whose Annual
    1
    The STD claim form submitted by Durango-McKinley in July 2008 also
    indicates Cardoza was classified as “A005.”
    -11-
    Earnings are less than $40,000.” Pursuant to both the LTD and STD policies,
    individual premiums are based on an insured’s classification when a period of
    coverage begins.
    In addition, an internal United of Omaha record of a December 2008 phone
    call between a claim handler and an employee who was researching the
    calculation of Cardoza’s benefits states: “Benefits were calculated based on the
    salary we received premium on. [Durango-McKinley] did not report the ‘per
    load’ earnings for this claimant, therefore benefits would reflect the salary as
    billed.” Moreover, in several letters sent by United of Omaha to Cardoza during
    the claims and administrative appeals process, United of Omaha stated that
    Durango-McKinley paid premiums in 2007 based on the $24,273.60 earnings
    figure and Cardoza’s classification as an hourly employee earning less than
    $40,000 annually.
    Finally, Cardoza does not point to any evidence which calls into question
    United of Omaha’s assertion that it received premiums based on the $24,273.60
    earnings figure and Cardoza’s classification as an hourly employee earning less
    than $40,000 annually. Indeed, Cardoza does not dispute, nor does the record
    show he has ever disputed, those assertions. In fact, Cardoza expressly admitted
    at the summary judgment stage that Durango-McKinley paid premiums based on
    the $24,273.60 figure.
    -12-
    Relying on Mort v. United of Omaha Life Ins. Co., 444 F. App’x 208,
    209-10 (9th Cir. 2011), Cardoza argues the “verified by premium” clause is not
    “an absolute bar to relying on accurate income statements in calculating benefits.”
    In Mort, the Ninth Circuit analyzed “verified by premium” language similar to
    that relied on by United of Omaha in this case and concluded:
    The policy allows United to obtain income documentation
    directly from [the insured] at any time, without further verification,
    and “adjust [its] payment to the Employee based on this
    information.” The broader context of the policy therefore does not
    suggest that the verification clause is an absolute bar to relying upon
    accurate income statements in calculating benefits, even if a related
    premium is not received.
    Id. at 210. Cardoza argues that, like in Mort, the LTD policy in this case allowed
    United of Omaha to obtain income documentation directly from
    Durango-McKinley at any time, without further verification, and change premium
    rates when it discovered a change in eligibility for benefits under the policy.
    Thus, Cardoza argues, like in Mort, the broader context of the LTD policy
    suggests the verification clause is not an absolute bar to relying upon accurate
    income statements in calculating benefits, regardless of the premium United of
    Omaha received. Moreover, Cardoza asserts, prior to his claim for LTD benefits,
    United of Omaha obtained accurate income statements and had knowledge of
    Cardoza’s actual 2007 earnings as of July 2008, when Durango-McKinley filed
    his claim for STD benefits. He further asserts that, despite this knowledge, and
    -13-
    despite having the ability to do so, United of Omaha did not change its premium
    rates.
    Cardoza’s reliance on Mort is misplaced. In determining that the broader
    context of the policy in that case did not suggest the verification clause was an
    absolute bar to relying on accurate income statements in calculating benefits, the
    Ninth Circuit noted that the policy allowed United of Omaha to “adjust [its]
    payment to the Employee” based on updated income documentation. Id. There is
    no such clause in the LTD policy in this case. While the LTD policy allowed
    United of Omaha to obtain income documentation directly from
    Durango-McKinley at any time, without further verification, there is no provision
    allowing United of Omaha to adjust its payment to the employee based on that
    information. United of Omaha was permitted merely to change its premium rates
    if it discovered a change in eligibility for benefits under the policy.
    Moreover, whether a change in Cardoza’s premium rates was justified
    based on United of Omaha’s receipt of information in July 2008, which showed
    his actual earnings in 2007 were much higher than $24,273.60, is irrelevant.
    Cardoza’s LTD benefits calculation is based on earnings “verified by premium”
    received by United of Omaha during the previous calendar year, in this case,
    2007. Thus, any change in premiums that may have been warranted as of July
    2008 would not affect the LTD benefits calculation in this case.
    -14-
    Cardoza also argues it was United of Omaha’s error that led
    Durango-McKinley to pay the “wrong premium.” He argues it was United of
    Omaha, not Durango-McKinley, that determined the premium using its knowledge
    of the nature of Durango-McKinley’s business and its own expertise in
    underwriting insurance policies. Thus, he asserts, the district court was correct in
    concluding “[t]he issue with premiums received is between Durango-McKinley
    and United of Omaha” and Cardoza “should not be penalized for an error that
    from the record appears to be due to United of Omaha’s underwriters not initially
    considering tonnage pay.”
    In making the latter statement, the district court relied on an internal United
    of Omaha record of a December 2008 phone call between a claim handler and an
    employee who was researching the calculation of Cardoza’s benefits. The
    employee wrote: “Benefits were calculated based on the salary we received
    premium on. [Durango-McKinley] did not report the ‘per load’ earnings for this
    claimant, therefore benefits would reflect the salary as billed,” and “It is
    questionable as to whether or not the ‘per load’ amount was initially taken into
    consideration when Underwriting rated the case. Since commission[s] are
    included under the Definition of Earnings, were ‘per load’ wages to be included
    under commissions? If so, we would need clarification from Underwriting.”
    These statements do not show any error was made in determining the premium
    owed in connection with Cardoza’s disability insurance, let alone an error made
    -15-
    by United of Omaha’s underwriters. The statements merely raise the question
    whether tonnage pay was included as commissions when United of Omaha wrote
    the coverage, without answering the question. Indeed, the statement indicates
    that not all of Cardoza’s tonnage pay was reported by Durango-McKinley when it
    states “[Durango-McKinley] did not report the ‘per load’ earnings” for Cardoza.
    Moreover, Cardoza fails to point to any other evidence in the record
    supporting his assertion the determination of the premium due in connection with
    his disability insurance was an error made by United of Omaha. The evidence is
    to the contrary. In three separate letters sent to Cardoza during the claims and
    administrative appeals process, United of Omaha stated it determined the
    premium due in connection with his disability insurance based on information
    provided by Durango-McKinley, which, United of Omaha stated, classified
    Cardoza as an hourly employee earning less than $40,000 a year and reported his
    annual earnings in 2007 as $24,273.60. Cardoza does not contest those assertions
    on appeal and this court is unable to find any record evidence that Cardoza has
    ever contested those assertions. Both the LTD and STD policies required
    Durango-McKinley to furnish information regarding “persons insured by
    classification” and “any other insurance information which [United of Omaha]
    may reasonably request” for the purpose of policy administration. Furthermore,
    both policies allowed United of Omaha to “rely on the accuracy and completeness
    of any information furnished by [Durango-McKinley] or an insured person.”
    -16-
    Finally, the record shows that when United of Omaha discovered the
    discrepancy between Cardoza’s reported and actual earnings, it gave
    Durango-McKinley the option of paying back-premiums to insure its drivers,
    including Cardoza, for their actual earnings, but Durango-McKinley refused. 2
    In sum, the plain text of the LTD policy instructs United of Omaha to
    calculate Cardoza’s LTD benefits based on his earnings “verified by premium”
    received by United of Omaha during 2007. The record supports United of
    Omaha’s assertion it received premiums from Durango-McKinley during 2007
    based on reported annual earnings of $24,273.60 and the fact Cardoza was
    classified as an hourly employee earning less than $40,000 a year. Thus, United
    of Omaha’s decision to base its LTD benefits calculation on that figure was
    reasonable and made in good faith and, therefore, not arbitrary and capricious. 3
    2
    Cardoza also asserts United of Omaha failed to appeal the district court’s
    conclusion United of Omaha’s decision to treat Cardoza’s tonnage pay as “extra
    compensation” for purposes of calculating his LTD and STD benefits was
    arbitrary and capricious. Thus, he argues, the district court’s ruling on that issue
    stands and the arguments United of Omaha makes on appeal must be viewed
    against the backdrop of that ruling. United of Omaha admits it has abandoned its
    so-called “tonnage argument” on appeal. Thus, we need not address the
    arguments Cardoza makes on appeal concerning United of Omaha’s tonnage
    argument. Moreover, to the extent it is relevant, this court has considered the
    district court’s conclusion regarding United of Omaha’s tonnage argument in
    reviewing United of Omaha’s argument on appeal.
    3
    United of Omaha also appeals the district court’s denial of its motion to
    alter or amend the judgment. In light of this court’s conclusion United of
    Omaha’s decision to calculate Cardoza’s LTD benefits using the earnings of
    $24,273.60, as verified by premium it received in 2007, was not arbitrary and
    (continued...)
    -17-
    3. STD Benefits Calculation
    The terms of the STD policy and the evidence in the administrative record
    show United of Omaha’s recalculation of Cardoza’s STD benefits based on the
    annual earnings figure of $24,273.60, which Durango-McKinley paid premiums
    on in 2007, is not reasonable. Pursuant to the STD policy, Cardoza’s STD
    calculation is based on his weekly earnings. According to the policy, “Weekly
    Earnings means Your average gross weekly earnings received from
    [Durango-McKinley] during the Calendar Year immediately prior to the year in
    which Your Disability began.” Thus, the STD policy lacks the “verified by
    premium” language contained in the LTD policy. This language in the STD
    policy is unambiguous and “reasonably susceptible to [only] one meaning.”
    Miller, 
    502 F.3d at 1250
     (quotations omitted). It instructs United of Omaha to
    calculate Cardoza’s STD benefits based on his earnings, as defined by the STD
    policy, for 2007. It is undisputed Cardoza’s earnings for 2007 were $61,881.47
    and that United of Omaha had this earnings information at the time it calculated
    his STD benefits. 4 Thus, United of Omaha’s decision to recalculate Cardoza’s
    3
    (...continued)
    capricious, we need not reach this issue. United of Omaha’s LTD calculation
    using that figure puts Cardoza’s monthly benefit at less than the maximum
    monthly benefit applicable to hourly employees earning less than $40,000 per
    year.
    4
    On appeal, United of Omaha does not argue any portion of Cardoza’s
    actual earnings were excludable from the STD calculation based on the definition
    (continued...)
    -18-
    STD benefits based on the earnings figure upon which Durango McKinley paid
    premiums in 2007 is contrary to the plain language of the STD policy, and,
    therefore, not reasonable and arbitrary and capricious. Cardoza need not return
    any portion of the STD payments he received, which were calculated using the
    appropriate earnings figure.
    United of Omaha argues, just as it did in connection with the LTD benefits
    calculation, that its calculation of Cardoza’s STD benefits using the classification
    information and $24,273.60 earnings figure it asserts Durango-McKinley reported
    and paid premiums on in 2007, was reasonable. It asserts the STD policy allowed
    it to “rely on the accuracy and completeness of any information furnished by the
    Policyholder or an insured person.” Thus, it argues, even without the “verified by
    premium” language, the plain text of the policy requires Cardoza to return the
    alleged STD overpayment. Moreover, it asserts, Durango-McKinley should not
    be allowed to under-report earnings (and pay lower premiums) when purchasing
    STD coverage, only to report higher earnings (and expect payment of higher
    benefits) when claims are actually filed.
    These arguments do not support United of Omaha’s position it was
    reasonable to calculate Cardoza’s STD benefits based on the earnings figure
    4
    (...continued)
    of Weekly Earnings, which expressly excludes “Policyholder contributions to
    deferred compensation plans, bonuses, shift differential, or other extra
    compensation received from the Policyholder.”
    -19-
    Durango-McKinley reported and paid premiums on in 2007. The plain language
    of United of Omaha’s own STD policy unambiguously instructs United of Omaha
    to calculate Cardoza’s STD benefits based on earnings alone. Whether
    Durango-McKinley reported or paid premiums on a different earnings figure is
    irrelevant. See Allison v. Bank One-Denver, 
    289 F.3d 1223
    , 1236 (10th Cir.
    2002) (“We have repeatedly rejected efforts to stray from the express terms of a
    plan, regardless of whom those express terms may benefit.”).
    B.    Attorney’s Fees and Costs
    The parties agree this court reviews the district court’s fee decision for an
    abuse of discretion. Thorpe v. Ret. Plan of the Pillsbury Co., 
    80 F.3d 439
    , 445
    (10th Cir. 1996). A fee claimant need not be a prevailing party to be eligible for
    an award of attorney’s fees and costs under ERISA. Hardt v. Reliance Standard
    Life Ins. Co., 
    130 S. Ct. 2149
    , 2152 (2010). A court may award fees and costs
    under 
    29 U.S.C. § 1132
    (g)(1) as long as the fee claimant has achieved “some
    degree of success on the merits.” 
    Id.
    This court has established five factors a court may consider in deciding
    whether to exercise its discretion to award attorney’s fees and costs: (1) the
    degree of the opposing party’s culpability or bad faith; (2) the opposing party’s
    ability to satisfy an award of fees; (3) whether an award of fees would deter
    others from acting under similar circumstances; (4) whether the party requesting
    fees sought to benefit all participants and beneficiaries of an ERISA plan or to
    -20-
    resolve a significant legal question regarding ERISA; and (5) the relative merits
    of the parties’ positions. Gordon v. U.S. Steel Corp., 
    724 F.2d 106
    , 109 (10th
    Cir. 1983). No single factor is dispositive and a court need not consider every
    factor in every case. McGee v. Equicor-Equitable HCA Corp., 
    953 F.2d 1192
    ,
    1209 n.17 (10th Cir. 1992).
    The district court based its decision to grant Cardoza’s motion for
    attorney’s fees and costs largely on its conclusions United of Omaha’s LTD
    benefits calculation and its STD benefits recalculation were not reasonable and
    not made in good faith. This court has concluded, however, that United of
    Omaha’s LTD calculation was reasonable and made in good faith. Because this
    court’s decision so significantly alters the district court’s ruling, on remand the
    court must address anew all issues related to the award of attorney’s fees and
    costs. 5
    IV.        Conclusion
    For the foregoing reasons this court reverses the district court’s grant of
    summary judgment for Cardoza with respect to United of Omaha’s LTD benefits
    calculation based on our conclusion the LTD benefits calculation was reasonable
    and made in good faith. This court affirms the district court’s grant of summary
    5
    We need not, therefore, address United of Omaha’s argument that the fees
    the district court granted were unreasonable and unsupported by the evidence or
    its argument that it is entitled to fees and costs.
    -21-
    judgment for Cardoza with respect to United of Omaha’s STD benefits
    recalculation and request for reimbursement based on our conclusion the STD
    benefits recalculation was not reasonable. Finally, this court remands for
    reconsideration of the issue of attorney’s fees and costs.
    -22-