Williams v. Wilkinson , 659 F. App'x 512 ( 2016 )


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  •                                                                                  FILED
    United States Court of Appeals
    UNITED STATES COURT OF APPEALS                         Tenth Circuit
    FOR THE TENTH CIRCUIT                       September 14, 2016
    _________________________________
    Elisabeth A. Shumaker
    Clerk of Court
    MARIO WILLIAMS,
    Plaintiff - Appellant,
    v.                                                          No. 15-7075
    (D.C. No. 6:13-CV-00015-RAW-SPS)
    TIM WILKINSON; KATHY MILLER;                                (E.D. Okla.)
    TERRY UNDERWOOD; ANGELA
    BRANNON; LEWIS; C/O KIDWELL,
    Defendants - Appellees.
    _________________________________
    ORDER AND JUDGMENT*
    _________________________________
    Before MATHESON, McKAY, and O’BRIEN, Circuit Judges.
    _________________________________
    Mario Williams, an Oklahoma inmate proceeding pro se, sued defendants in
    their individual and official capacities under 42 U.S.C. § 1983, alleging violations of
    procedural due process, the First Amendment, and the Eighth Amendment. The
    district court dismissed defendant Angela Brannon without prejudice because she was
    never served. It dismissed the remaining defendants, concluding that Mr. Williams
    *
    After examining the briefs and appellate record, this panel has determined
    unanimously that oral argument would not materially assist in the determination of
    this appeal. See Fed. R. App. P. 34(a)(2); 10th Cir. R. 34.1(G). The case is therefore
    ordered submitted without oral argument. This order and judgment is not binding
    precedent, except under the doctrines of law of the case, res judicata, and collateral
    estoppel. It may be cited, however, for its persuasive value consistent with
    Fed. R. App. P. 32.1 and 10th Cir. R. 32.1.
    had failed to exhaust his administrative remedies under the Prison Litigation Reform
    Act (“PLRA”). The court also imposed a strike against Mr. Williams under
    28 U.S.C. § 1915(g). Exercising jurisdiction under 28 U.S.C. § 1291, we affirm in
    part, reverse in part, and remand for further proceedings.
    I. BACKGROUND
    A. Legal Background
    1. Exhaustion Under the PLRA
    The PLRA provides that “[n]o action shall be brought with respect to prison
    conditions under section 1983 of this title, or any other Federal law, by a prisoner
    confined in any jail, prison, or other correctional facility until such administrative
    remedies as are available are exhausted.” 42 U.S.C. § 1997e(a). “There is no
    question that exhaustion is mandatory under the PLRA and that unexhausted claims
    cannot be brought in court.” Jones v. Bock, 
    549 U.S. 268
    , 211 (2007).1
    “Exhaustion of administrative remedies serves two main purposes.” Woodford
    v. Ngo, 
    548 U.S. 81
    , 89 (2006). The first is to protect agency authority, both by
    giving the agency “an opportunity to correct its own mistakes with respect to the
    programs it administers before it is haled into federal court,” and by discouraging
    disregard of agency procedures. 
    Id. (internal quotation
    marks omitted). The second
    is to promote efficiency by permitting claims, where possible, to be settled at an
    1
    The Supreme Court recently held there is no “special circumstances”
    exception to the PLRA exhaustion requirement. See Ross v. Blake, --- U.S. ---,
    
    136 S. Ct. 1850
    (2016).
    -2-
    administrative level; and, even where this is not possible, to develop “a useful record
    for subsequent judicial consideration.” 
    Id. (internal quotation
    marks omitted).
    Two aspects of the exhaustion requirement are pertinent here.
    First, the administrative grievance must have alleged the same facts as the
    court complaint. A court claim that was not alleged at the administrative level could
    not have been exhausted there. Without this requirement, the prison would not have
    had a chance to correct an error. See 
    id. at 94
    (“Requiring proper exhaustion . . .
    gives prisoners an effective incentive to make full use of the prison grievance process
    and accordingly provides prisons with a fair opportunity to correct their own
    errors.”). Although “[t]he level of detail necessary in a grievance to comply with the
    grievance procedures will vary from system to system and claim to claim . . . it is the
    prison’s requirements . . . that define the boundaries of proper exhaustion.” 
    Jones, 549 U.S. at 218
    .
    Second, the plaintiff must follow the prison’s grievance procedures. See
    
    Woodford, 548 U.S. at 90-91
    (“Proper exhaustion demands compliance with an
    agency’s deadlines and other critical procedural rules because no adjudicative system
    can function effectively without imposing some orderly structure on the course of its
    proceedings.”).
    We review de novo a district court’s finding that an inmate failed to exhaust
    his administrative remedies. Thomas v. Parker, 
    609 F.3d 1114
    , 1117 (10th Cir.
    2010).
    -3-
    2. Oklahoma Offender Grievance Policy
    The Oklahoma Department of Corrections (ODOC) has an Offender Grievance
    Policy (OGP). In general terms, the policy requires the inmate to (1) speak
    informally with a case manager or staff member; (2) submit a request to staff (RTS)
    (“Informal resolution requires communicating with staff, including submitting a
    ‘Request to Staff’,’ if the complaint is not resolved. The informal resolution process
    precedes submitting a grievance.” OGP IV, R., Vol. 1 at 217); (3) file a grievance;
    and (4) appeal the denial of the grievance. The RTS must state “completely, but
    briefly the problem,” and the “statement must be specific as to the complaint, dates,
    personnel involved and how the offender was affected.” OGP IV(B), 
    id. at 218.
    “[O]nly one issue or incident is allowed per form.” 
    Id. The four
    steps constitute the
    grievance process under the OGP. After trying to resolve the matter informally at
    steps one and two, step three is the point at which the grievance is filed.
    B. Prison Proceedings
    According to Mr. Williams, on August 22, 2012, Corrections Officer Kidwell
    slammed his left elbow in his prison cell food port opening, causing serious injuries.
    This incident led to four grievances and a disciplinary proceeding.
    1. Grievance 496
    After completing step one (informal discussion) and step two (submit an RTS)
    of the OGP process, Mr. Williams filed his first grievance, No. 2012-1001-00496-G
    (“No. 496”), on August 22, 2012. It demanded immediate medical treatment for the
    elbow injury allegedly inflicted by Officer Kidwell. He asked to see a doctor as soon
    -4-
    as possible and to have photographs taken of his injury. See R., Vol. 2 at 172. The
    grievance coordinator spoke with Mr. Williams that same day and scheduled an
    appointment with medical services and also arranged for photographs. 
    Id. at 171.
    2. Grievance 505
    On August 29, 2012, after completing steps one and two of the OGP process,
    Mr. Williams filed his second grievance, No. 2012-1001-00505-G (“No. 505”),
    against Warden Tim Wilkinson concerning the incident with Officer Kidwell: “On
    [August 22], I was physically assaulted by C/O Kidwell by slamming my [left] elbow
    in the food port with force. I received injuries to my arm.” 
    Id. at 175.
    He asked the
    warden to “[p]lease investigate this and rectify the issue.” 
    Id. The warden
    responded
    the same day and told Mr. Williams that “[t]his matter is under investigation and
    appropriate action will be taken.” 
    Id. at 176.
    A formal response, signed by the
    warden a few days later and provided to Mr. Williams, stated: “The offender’s
    complaint is that he was physically assaulted by C/O Kidwell on 08/22/2012. The
    offender requested that the matter be investigated. The offender’s request is
    GRANTED.” 
    Id. at 174.
    The response did not say what steps were or would be
    taken to “rectify the issue.”
    3. Grievance 534
    Grievance No. 2012-1001-00534-G (“No. 534”), filed after steps one and two
    of the OGP process, concerned an RTS in which Mr. Williams claimed “Nurse
    Misconduct” against Ms. Brannon. See 
    id. at 194.
    According to Mr. Williams, after
    the alleged assault by Officer Kidwell on August 22, 2012, he requested medical
    -5-
    treatment for his elbow injury, but “[t]he nurse (Ms. Brannon) came to my door and
    look[ed] through the window, ask[ed] a few questions and walk[ed] away without
    any treatment.” 
    Id., Vol. 1
    at 29. The next day, he submitted the RTS to defendant
    Kathy Miller, a health services administrator. On September 11, 2012, Mr. Williams
    filed grievance 534, in which he complained there had been no response to the RTS.
    See 
    id., Vol. 2
    at 193.
    On September 12, 2012, the grievance was returned as deficient for two
    reasons: (1) Mr. Williams failed to provide a “completed Request to Staff
    OP-090124D (R 5/11),” 
    id. at 192,
    and (2) he had not waited thirty days for a
    response to his August 23 RTS, id.; see OGP IV(B), 
    id., Vol. 1
    at 218 (“If there has
    been no response in 30 calendar days of submission, the offender may file a
    grievance to the reviewing authority with evidence of submitting the ‘Request to
    Staff’ to the proper staff member.”)
    Mr. Williams was told he could either resubmit the grievance after
    September 23, or file a new grievance within ten days along with evidence that the
    RTS had been submitted on August 23. See OGP V(A), 
    id. at 219
    (“If the offender
    does not follow instructions as explained in this procedure and on the grievance
    forms, the grievance may be returned unanswered for proper completion. If allowed,
    the offender must properly re-submit the grievance within ten calendar days of
    receipt.”). Mr. Williams chose the second option, resubmitting the grievance with a
    copy of the RTS on September 21, 2012, which was within the ten-day deadline.
    -6-
    On September 27, 2012, Terry Underwood, a grievance coordinator, sent
    Mr. Williams a memorandum informing him that he should have waited until
    September 23, 2012, to file a grievance seeking a response to his RTS or, in the
    alternative, he was required to provide evidence in his resubmitted grievance that he
    actually submitted the August 23 RTS to Ms. Miller. See 
    id. at 62.2
    In particular, she
    wrote that a “copy of the Request to Staff to Kathy Miller was not evidence that you
    submitted it.” 
    Id. In her
    affidavit filed in district court, Ms. Underwood noted that
    “[t]he practice at our facility during [the relevant] time period was to utilize a receipt
    process or have staff sign a submitted Request to Staff acknowledging their receipt.
    Neither approach was apparently utilized by inmate Williams.” 
    Id., Vol. 2
    at 266.
    We understand this to mean that the prison thought Mr. Williams should have
    submitted a receipt that his RTS had been submitted or an acknowledgment on the
    RTS signed by prison staff.
    Mr. Williams filed an appeal with the administrative review authority in which
    he argued that Ms. Underwood’s memorandum “gave me no way to follow policy
    [without] violating either the ‘10 day resubmit’ or ‘30 day non-response.’” 
    Id. 2 Defendants
    submitted an affidavit from Ms. Underwood, which states in part:
    “During my research regarding this particular grievance, I also contacted . . .
    [Ms.] Miller to inquire if [she] had actually received the Request to Staff.
    [Ms.] Miller stated to me that she had not received it and had no record of it.”
    R., Vol. 2 at 266. “Parties may, for example, submit affidavits in support of
    summary judgment. . . . Nonetheless, the content or substance of the evidence must
    be admissible.” Argo v. Blue Cross & Blue Shield of Kan., Inc., 
    452 F.3d 1193
    , 1199
    (10th Cir. 2006) (internal quotation marks omitted). Ms. Underwood’s statement as
    to what Ms. Miller told her is inadmissible hearsay, and it was error for the district
    court to rely on it.
    -7-
    at 186. He also questioned Ms. Underwood’s decision to deny the grievance because
    he failed to submit “evidence” that he submitted the RTS to Ms. Miller on August 23,
    2012. His appeal was denied.
    4. Grievance 549
    The fourth grievance, No. 2012-1001-00549-G (“No. 549”), was filed after
    steps one and two of the OGP process, and concerned an RTS submitted to Warden
    Wilkinson on September 22, 2012, in which Mr. Williams explained that he had a
    conversation that day with Jason Lewis about his adjustment review.3 According to
    Mr. Williams, he asked Mr. Lewis for the paperwork. When Mr. Lewis told him he
    did not have it, Mr. Williams continued to press the issue. The parties then
    exchanged words, after which Mr. Lewis demoted Mr. Williams from Level 4 to
    Level 1, citing his “‘disrespectful behavior.’” 
    Id. at 208.
    The RTS further explained
    Mr. Williams’s belief that Mr. Lewis demoted him in “retaliation” for having
    complained about not receiving his paperwork. 
    Id. The assistant
    warden responded
    to the RTS on September 25, and informed Mr. Williams that Mr. Lewis “states that
    you disrespected him and you were demoted due to your actions. I support the
    decision of the unit team in this matter.” 
    Id. at 207.
    Mr. Williams filed grievance 549 on September 27, 2012, alleging
    “Retaliation.” 
    Id. at 205.
    According to Mr. Williams, he had submitted an earlier
    3
    An “adjustment review” is a process that takes place every 120 days by a
    classification committee to determine an inmate’s proper classification level. See R.,
    Vol. 1 at 188.
    -8-
    RTS to Warden Wilson about not having received his paperwork—“I had a
    conversation about this beforehand with C/M Grizzle, [illegible], Ms. Hoover,
    U/M Rankins and a ‘RTS’ to the Warden (#12-2425), trying to resolve the issue,”
    
    id. at 206—and
    as pay back, Mr. Lewis “provoke[d] [the September 22] argument
    and unjustly demoted me,” 
    id. He asked
    to be promoted back to Level 4 and to stop
    any future retaliation. The initial response, dated October 1, 2012, stated that an
    investigation had determined that “CM Lewis documented in detail the details of the
    demotion and the demotion to Level 1 was approved by the Unit Team. The
    Grievant’s request to be promoted back to Level 4 is denied.” 
    Id. at 204.
    Mr. Williams appealed. On October 31, 2012, the reviewing authority
    remanded the grievance to the facility for further investigation and a revised
    response. 
    Id. at 200.
    Ms. Underwood provided a revised response on November 7,
    2012, in which she informed Mr. Williams that his RTS had not been submitted to
    the appropriate staff member and that he could not grieve more than one issue on a
    grievance form and told him that he could resubmit his grievance within ten days.
    See 
    id. at 198.
    Mr. Williams appealed again. The administrative review authority
    denied the appeal because Mr. Williams did not follow Ms. Underwood’s directions.
    
    Id. at 195.
    5. Disciplinary Proceeding 2448
    On September 12, 2012, the day after Mr. Williams filed grievance 534 against
    Ms. Brannon, he was charged in a disciplinary proceeding—No. 2012-1001-02448-D
    (“No. 2448”)—with making a false statement. See 
    id., Vol. 1
    at 148. After he was
    -9-
    found guilty, he filed for due process review, arguing that (1) the misconduct claim
    was retaliation for filing grievance 534, (2) he was not permitted to present relevant
    documentary evidence, (3) the prison did not provide him with a written statement of
    the evidence used to determine his guilt, and (4) there was no evidence to support a
    finding of guilt. 
    Id. at 144.
    The conviction was affirmed. Mr. Williams attempted to
    appeal, but each time his appeal was returned to him citing technical defects in his
    paperwork.
    C. Mr. Williams’s Court Complaint
    Because Mr. Williams is proceeding pro se, we construe his complaint
    “liberally” and hold him “to a less stringent standard than formal pleadings drafted
    by lawyers.” Hall v. Bellmon, 
    935 F.2d 1106
    , 1110 (10th Cir. 1991). Although his
    complaint does not clearly sort out his grievances and match them to his claims, like
    the district court, we liberally construe Count 1 to allege a due process violation
    concerning No. 2448;4 Count 2 to allege a First Amendment retaliation claim that is
    arguably linked to grievance 534, grievance 549, and misconduct proceeding 2448;
    and Count 3 to allege Eighth Amendment excessive force and inadequate medical
    treatment violations concerning grievances 496, 505, and 534.
    4
    This claim includes Mr. Williams’s contention that the photographs taken
    shortly following the elbow injury had disappeared and were not available at the
    disciplinary hearing.
    - 10 -
    D. District Court Order and Opinion
    In its Order and Opinion, the district court began by dismissing Nurse Brannon
    without prejudice because she had not been served. The rest of the court’s opinion
    dismissed the three counts of the complaint against the remaining defendants.
    Although the court only briefly described the Count 1 due process claim without
    specifically explaining why it was dismissed, it appeared to dismiss all of the claims
    because Mr. Williams failed to procedurally exhaust certain grievances or the
    grievances that he did procedurally exhaust were different from the claims in his
    court complaint.
    As to grievance No. 496 regarding emergency medical attention, the court said
    that “[w]hile the administrative remedies for this grievance were exhausted, none of
    plaintiff’s constitutional claims in the complaint were exhausted by this grievance.”
    R., Vol. 2 at 294. We understand the district court to have concluded that No. 496
    did not allege claims that were alleged in the complaint.
    As to No. 505 regarding the alleged assault by Officer Kidwell, the court said
    “this grievance did not exhaust the administrative remedies for the claims in
    plaintiff’s lawsuit.” 
    Id. That is,
    it did not suffice to exhaust the excessive force
    claim in Count 3.
    As to No. 534 alleging misconduct by Nurse Brannon, the court concluded Mr.
    Williams “did not exhaust[] any of the claims in this lawsuit through this grievance.”
    
    Id. at 296.
    We note the only claim this grievance could have supported is the alleged
    denial of medical treatment in Count 3.
    - 11 -
    As to No. 549 regarding retaliation by Case Manager Lewis, the court said
    Mr. Williams “did not exhaust his administrative remedies as to any issues raised in
    this grievance.” 
    Id. at 297.
    That is, it was insufficient to exhaust the First
    Amendment retaliation claim against Lewis in Count 2.5
    Further, the district court said that Mr. Williams had filed no grievances
    alleging denial of follow-up medical care and that he therefore had not exhausted his
    administrative remedies as to such claims. There are no grievances that are part of
    the record concerning the failure to provide follow-up treatment. Therefore, we
    agree with the district court that Mr. Williams failed to exhaust any such claims.
    Finally, the district court did not specifically address whether Mr. Williams
    properly sought review of his objections regarding disciplinary proceeding No. 2448
    and his associated allegations of retaliation against Ms. Brannon.
    II. DISCUSSION
    This appeal concerns whether the four grievances and the disciplinary
    proceeding satisfied the exhaustion requirement to allow the complaint to proceed.
    A. Grievance 496
    As to No. 496, the court concluded that “[w]hile the administrative remedies
    for this grievance were exhausted, none of [Mr. Williams’s] constitutional claims in
    the complaint were exhausted by this grievance.” 
    Id. at 294.
    We have examined
    5
    The First Amendment claim includes alleged retaliation by Ms. Brannon
    relating to the allegation that she initiated misconduct No. 2448 in retaliation for his
    grievance 534 concerning nurse misconduct.
    - 12 -
    Mr. Williams’s complaint and agree that grievance 496 does not supply an
    administrative exhaustion predicate for any of his claims.
    B. Grievance 505
    As to No. 505, the district court concluded that “this grievance did not exhaust
    the administrative remedies for the claims in plaintiff’s lawsuit.” 
    Id. at 294.
    We are
    not clear whether the district court made this statement because (1) grievance 505’s
    allegations were different from the Eighth Amendment excessive force claim alleged
    in Count 3, or (2) Mr. Williams had not procedurally exhausted this grievance.
    Either way, we think Mr. Williams exhausted his excessive force claim.
    First, Mr. Williams alleged in Count 3:
    C/O Kidwell[’s] . . . use of force was unreasonable, and excessive. . . . I
    did not violate any prison rules, so the[re] was no provocation to use any
    physical force. . . . C/O Kidwell use[d] unnecessary excessive force against
    me by slamming my elbow in the food port and causing a serious injury to
    my [left] elbow.
    
    Id., Vol. 1
    at 30-31, 34.
    Defendants argue that Mr. Williams asked in grievance 505 only for an
    investigation, the request was granted, and he now seeks different relief in his
    complaint. But Mr. Williams’s grievance also asked the prison to “rectify the issue.”
    The prison regulations required Mr. Williams only to state the problem briefly, the
    date it occurred, the officer involved, and how he was affected. See OGP IV(B), 
    id., Vol. 1
    at 218. See also 
    Jones, 549 U.S. at 218
    (holding that the prison’s
    requirements define the boundaries of proper exhaustion).
    - 13 -
    Grievance 505 met these requirements, which did not call on him to plead
    legal theories and specific remedies. It set forth allegations regarding Officer
    Kidwell’s use of force. “If the [prison] wants inmates to provide specific types of
    information in their grievances, it should notify them of those requirements in
    advance rather than waiting until they have already completed the grievance process
    and filed a lawsuit.” Kikumura v. Osagie, 
    461 F.3d 1269
    , 1285 (10th Cir. 2006),
    overruled on other grounds by Bell Atl. Corp. v. Twombly, 
    550 U.S. 544
    (2007), as
    explained in Robbins v. Oklahoma, 
    519 F.3d 1242
    , 1246-47 (10th Cir. 2008).
    Grievance 505 both complied with OGP requirements and also fulfilled the
    information-providing purpose of the exhaustion requirement. See 
    id. at 1283-85
    (holding that an inmate properly exhausts a claim if his grievance provides enough
    information regarding the nature of the alleged wrong to enable prison officials to
    investigate and address his complaint).
    Second, on appeal, the parties do not appear to contest that grievance 505 was
    procedurally exhausted when the prison granted Mr. Williams’s request to investigate
    the alleged assault. In his brief, Mr. Williams understands the district court as
    concluding that the “administrative remedies for [grievances 496 and 505] were
    exhausted. . . ” Aplt. Br. at 7. The appellees do not dispute this view and instead
    understand the district court to have held that “none of the claims inmate Williams
    later brought forward to the District Court were exhausted by this particular
    grievance submission.” Aplee. Br. at 8. This interpretation of the district court’s
    opinion is consistent with the OGP, which provides for an appeal at step four of the
    - 14 -
    process but offers no mechanism for an appeal of a grievance that has been granted.
    See OGP VII(A), R., Vol. 1 at 222, (outlining the grounds on which an inmate can
    appeal). See also Ross v. Cty. of Bernalillo, 
    356 F.3d 1181
    , 1187 (10th Cir. 2004)
    (“Once a prisoner has won all the relief that is available under the institution’s
    administrative procedures, his administrative remedies are exhausted. Prisoners are
    not required to file additional complaints or appeal favorable decisions in such
    cases.”), abrogated on other grounds by Jones v. Bock, 
    549 U.S. 268
    . Although we
    think the district court’s order is not entirely clear as to whether it held that No. 505
    was procedurally exhausted or whether it raised different claims from the excessive
    force claim in Mr. William’s court complaint, based on our review of the OGP, the
    administrative record, and the parties’ arguments on appeal, we conclude that
    grievance 505 sufficed to properly exhaust the excessive force claim asserted in
    Count 3.
    C. Grievance 534
    Before Mr. Williams filed grievance 534 on September 11, 2012, he submitted
    a fully completed Request to Staff OP-090124D (R 5/11) on August 23.6 See 
    id., at 53.
    Defendants refer to a “facility practice” to argue that Mr. Williams should have
    obtained a receipt for his RTS from Ms. Miller. But the prison’s regulations, not
    “facility practice,” define proper exhaustion, see 
    Jones, 549 U.S. at 218
    , and nowhere
    6
    We also note the lack a signature line in Form R 5/11 to acknowledge its
    receipt, or anything informing an inmate that he needs a receipt.
    - 15 -
    do they state that a copy of the RTS is insufficient to satisfy the evidence
    requirement. See 
    Kikumura, 461 F.3d at 1285
    (“If the [prison] wants inmates to
    provide specific types of information in their grievances, it should notify them of
    those requirements in advance rather than waiting until they have already completed
    the grievance process and filed a lawsuit.”). And as we explained previously, the
    grievance was timely submitted. Thus, we conclude Mr. Williams exhausted
    grievance 534.
    D. Grievance 549
    As to grievance 549, the district court concluded that Mr. Williams failed to
    exhaust his administrative remedies because he “chose not to follow the corrective
    guidance given him by the Grievance Coordinator and the DOC ARA.” R., Vol. 2 at
    297. The question is whether Mr. Williams complied with the regulations. We
    conclude that he did.
    OGP IV(B) provides that “the offender must submit a ‘Request to Staff’ to the
    appropriate staff, generally unit staff, stating completely but briefly the problem.”
    
    Id., Vol. 1
    at 218. OGP IV(B) further provides that “only one issue or incident is
    allowed per form.” 
    Id. On the
    “appropriate staff” requirement, the regulations do not state that an
    RTS cannot be submitted to the warden.7 Defendants argue that because
    7
    We note that Mr. Williams submitted the RTS and grievance 505 also to
    Warden Wilkinson, without any objection that the warden was not “appropriate
    staff.”
    - 16 -
    Mr. Williams “is a knowledgeable inmate,” he “was aware that issues regarding his
    classification level are properly first addressed to his housing unit staff team, such as
    his Unit Manager William Rankins.” Aplee. Br. at 10. But the term “appropriate
    staff” is too vague to dismiss Mr. Williams’s complaint simply because he submitted
    this grievance to Warden Wilkinson. See 
    Kikumura, 461 F.3d at 1285
    (holding that
    the prison should notify an inmate of the requirements in advance).
    On the “single-issue”/”single-incident” requirement, the OGP IV(B) provides
    that “only one issue or incident is allowed per form.” R., Vol. 1 at 218. The RTS
    raised only one issue concerning one incident—whether, on September 22, 2012,
    Mr. Lewis demoted Mr. Williams from Level 4 to Level 1 in “retaliation for”
    Mr. Williams “filing a ‘RTS’ to the Warden” about Mr. Lewis. 
    Id., Vol. 2
    at 208.
    We conclude that Mr. Williams exhausted No. 549.8
    E. Disciplinary Proceeding 2448
    The district court described the sequence of events surrounding misconduct
    proceeding 2448, which underlies Count 1 alleging procedural due process, but failed
    to address whether this claim was properly exhausted. The parties do not discuss
    No. 2448 on appeal. Nonetheless, because we cannot clearly determine the district
    court’s reasons for dismissing this claim and because we are remanding the case for
    8
    On remand, the district court should examine grievances 534 and 549 and
    compare them to the claims in Mr. Williams’s court complaint to determine whether
    the claims are consistent with the issues raised in the grievances.
    - 17 -
    further proceedings, we consider it appropriate under the circumstances to remand
    this issue for further consideration.
    F. Dismissal of Angela Brannon
    Mr. Williams argues the district court erred in dismissing Ms. Brannon without
    prejudice for failure to obtain service of process. There was no error. The initial
    summons was returned unexecuted because Ms. Brannon was not at the address
    provided by Mr. Williams. In response to an order to show cause, Mr. Williams
    asked the court to direct defendants to provide him with Ms. Brannon’s last known
    address. The court ordered defendants to do so and they complied. But the summons
    was again returned unexecuted with a notation that Ms. Brannon was no longer at
    that address. As such, the court did not err in dismissing Ms. Brannon without
    prejudice. See Fed. R. Civ. P. 4(m) (if a defendant is not served, the court may
    dismiss an action without prejudice against that defendant).
    III. CONCLUSION
    We affirm the district court’s decision that the complaint did not contain the
    allegations in grievance No. 496. We reverse insofar as the court determined that
    No. 505 did not sufficiently describe the Eighth Amendment excessive force claim or
    that No. 505 was not exhausted. We also reverse the decision that Mr. Williams
    failed to exhaust his administrative remedies as to Nos. 534 and 549. We remand the
    due process claim to determine whether Mr. Williams exhausted that issue. Finally,
    we affirm the district court’s decision to dismiss all claims against Ms. Brannon
    without prejudice.
    - 18 -
    We express no opinion on the merits of any of Mr. Williams’s claims. We
    reverse the imposition of a strike against Mr. Williams.9 The case is remanded for
    further proceedings consistent with this order and judgment.
    ENTERED FOR THE COURT,
    Scott M. Matheson, Jr.
    Circuit Judge
    9
    Even if we were not reversing the decision in part, we would nonetheless
    reverse the district court’s decision to impose a strike. Here, the court dismissed the
    claims against defendants “without prejudice for failure to exhaust administrative
    remedies.” R., Vol. 2 at 298. But the court cannot impose a strike unless one of an
    inmate’s claims is found to be frivolous, malicious, or does not state a claim for
    relief. See 28 U.S.C. § 1915(g). See also Thomas v. Parker, 
    672 F.3d 1182
    , 1184
    (10th Cir. 2012). The court made no finding on any of these grounds.
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