Dansie v. Union Pacific Railroad ( 2022 )


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  • Appellate Case: 20-4054     Document: 010110719180      Date Filed: 08/02/2022    Page: 1
    FILED
    United States Court of Appeals
    PUBLISH                               Tenth Circuit
    UNITED STATES COURT OF APPEALS                       August 2, 2022
    Christopher M. Wolpert
    FOR THE TENTH CIRCUIT                         Clerk of Court
    _________________________________
    KELLY DANSIE, an individual,
    Plaintiff - Appellant,
    v.                                                         No. 20-4054
    UNION PACIFIC RAILROAD CO., a
    Delaware corporation,
    Defendant - Appellee.
    _________________________________
    Appeal from the United States District Court
    for the District of Utah
    (D.C. No. 2:17-CV-01058-RJS)
    _________________________________
    Adam W. Hansen, Apollo Law LLC (Nicholas D. Thompson, The Moody Law Firm,
    Portsmouth, Virginia, Justin L. James, James, Dodge, Russell, & Stephens, P.C., Salt
    Lake City, Utah, and Michael E. Bourne, Minneapolis, Minnesota, with him on the brief),
    Minneapolis, Minnesota, for Plaintiff-Appellant Kelly Dansie.
    Christopher Hedican, Baird Holm LLP (Michael J. Roccaforte, with him on the brief),
    Omaha, Nebraska, for Defendant-Appellee Union Pacific Railroad Company.
    _________________________________
    Before HARTZ, BRISCOE, and CARSON, Circuit Judges.
    _________________________________
    CARSON, Circuit Judge.
    _________________________________
    When an employee provides notice to his employer of a disability and
    expresses a desire for a reasonable accommodation, the employee and the employer
    Appellate Case: 20-4054     Document: 010110719180          Date Filed: 08/02/2022     Page: 2
    must engage in good-faith communications—what we have termed the interactive
    process. Once an employee triggers the interactive process, both the employee and
    the employer have an obligation to proceed in a reasonably interactive manner to
    determine the employee’s limitations and consider whether the accommodations he
    requests—or perhaps others that might surface during the interactive process—would
    enable the employee to return to work.
    Plaintiff Kelly Dansie sued Defendant Union Pacific Railroad Company for
    terminating his employment in violation of the Americans with Disabilities Act
    (“ADA”) and the Family Medical Leave Act (“FMLA”). The district court granted
    summary judgment for Defendant on Plaintiff’s ADA claim but allowed the case to
    proceed to trial on Plaintiff’s FMLA claim. The jury then returned a verdict in
    Defendant’s favor. Exercising jurisdiction under 
    28 U.S.C. § 1291
    , we reverse in
    part and affirm in part. Plaintiff presented sufficient evidence for a jury to find that
    Defendant failed to engage in the ADA mandated interactive process. Given that
    evidence, we reverse summary judgment for Defendant on Plaintiff’s ADA claim and
    remand it to the district court for a trial. But we affirm the verdict for Defendant on
    Plaintiff’s FMLA claim.
    I.
    Defendant, a railroad company, schedules its conductors using an on-call
    system. A dispatcher calls a conductor when Defendant needs him or her for work.
    The conductor at the top of the list at the time of the shift receives the first call. If
    that conductor is unavailable, the dispatcher calls the next conductor on the list.
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    Under this system, Defendant requires the conductor to report for duty within two
    hours. Although Defendant runs its trains twenty-four hours a day, seven days a
    week, conductors are not on call during federally mandated rest periods. Defendant
    also provides conductors with paid vacation leave and paid personal leave under a
    union agreement. The union agreement also provides conductors with “reasonable”
    unpaid personal “layoffs”—where an on-call conductor schedules himself
    unavailable for work and he is called in for duty—and gives “significant
    consideration” to employees dealing with illness.
    For the past twenty years, Plaintiff has lived and worked with an HIV-positive
    diagnosis. He has AIDS and testicular cancer—though his cancer is in remission.
    Because of his medical conditions, Plaintiff requires ongoing treatment. Despite
    regularly undergoing physically taxing medical procedures, Plaintiff believes his
    condition is stable and his symptoms are manageable.
    In 2004, Plaintiff began working for Defendant as a conductor. As a
    conductor, Defendant expected Plaintiff to work “full time.” And Plaintiff
    understood that his job required him to be physically present on trains and that his
    job was a “safety-sensitive” position. Defendant’s written attendance policy
    measures “attendance” for on-call employees based on their availability. The policy
    provides that employees must “protect” their “job assignment[s] on a full-time basis”
    and defines “full time” as “being available to work your assignment . . . whenever it
    is scheduled.” Defendant’s attendance policy distinguished between two types of
    absences—agreement-provided compensated days and uncompensated layover days.
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    Defendant provided the “agreement-provided compensated days off” as a time for
    “personal business.” As to layoffs, the policy mandates that the employee must
    notify his or her manager before the layoff “if possible.” But notification and
    documentation alone would not excuse the employee’s “responsibility” to protect his
    or her job.
    When an employee does not work full time, the company identifies that
    employee by examining:
    A. Frequent, or pattern of, weekend layoffs.
    B. Frequent, or pattern of, holiday layoffs.[]
    C. Frequent personal layoffs.
    D. Frequent sick/sickness in family layoffs without current medical
    documentation provided in advance when possible.
    E. Lower availability/work days when compared to peers.
    F. Missed calls/No show/Tardy/Refusal.
    If an employee’s attendance record warrants, Defendant will investigate.
    Defendant’s policy provides for two written notices of violation. Those written
    offenses stay on an employee’s record for three years. A violation during the thirty-
    six months following the date of the second written notice leads to permanent
    dismissal.
    Through 2014, Plaintiff used the FMLA to cover his absences. But in
    September of 2014, Defendant terminated Plaintiff for an alleged safety violation.
    Plaintiff appealed his termination to the Public Law Board—an administrative body
    that hears disputes between railroad companies and their employees—which
    overturned his termination but declined to award him backpay. Plaintiff returned to
    work in January 2016—more than one year after his termination. Because the
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    administrative body functionally commuted his termination to an unpaid suspension,
    Plaintiff temporarily lost his eligibility for FMLA leave.
    Plaintiff repeatedly sought to use paid leave to cover his illness or medical
    appointments. But Defendant denied his requests. Defendant’s records show it
    denied the requests because the “[c]urrent supply of crews does not meet demand.”
    Thus Plaintiff would “lay off” and mark his status as “sick.”
    Eight months after reinstatement, Defendant charged Plaintiff with violating
    its attendance policy, alleging that Plaintiff had “laid off sick” six times in a ninety-
    day period. Plaintiff then requested what he believed to be a reasonable
    accommodation under the ADA. He asked Defendant’s occupational health nurse for
    advice and the nurse referred him to Defendant’s director of disability management
    in Nebraska, Terry Owens. After contacting Owens, Plaintiff and one of his
    physicians filled out Defendant’s “Form E,” titled “Medical Inquiry in Response to
    Request for Reasonable Accommodation.” While filling out the form, Plaintiff
    sought clarification from Defendant about the definition of full-time employment.
    Plaintiff told Defendant that his doctor would need to see the definition of “full time”
    to fill out the paperwork and determine what would constitute a reasonable
    accommodation request. Defendant did not provide clarification.
    Plaintiff’s physicians submitted two Form E documents. The first explained
    that Plaintiff experienced fatigue and recovered slower from illnesses but that with
    sufficient rest, Plaintiff would be fully functional in his current position. Without a
    clarification on the attendance policy, Plaintiff’s physician did not clearly understand
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    Plaintiff’s schedule requirements and hesitated to recommend a specific amount of
    time off work. After Owens told him the requested amount of time off was not
    specific enough, Plaintiff told Owens that he needed guidance. Plaintiff and Owens
    had a follow up discussion in which they discussed that Plaintiff would need five
    days a month. Plaintiff and his physician then completed a new Form E, which the
    physician estimated that Plaintiff would likely need five days off each month but
    cautioned that the estimate was subject to change because of the nature of Plaintiff’s
    illness. Plaintiff’s physician again noted that Defendant’s unclear scheduling and
    attendance requirements prevented him from providing an estimate with certainty.
    The parties disagree about what happened to Plaintiff’s accommodation
    request after he submitted his amended Form E. Plaintiff asserts that a member of
    Defendant’s disability-management team called him and told him that Defendant
    approved his request for an accommodation. Plaintiff has no documentation from
    Defendant to support his claim. Plaintiff believed that Defendant granted his request,
    so he suggested no other potential accommodations.
    But Defendant’s internal correspondence shows that Defendant would not
    accommodate up to five days off per month. Terry Brown, superintendent of
    Defendant’s Utah Transportation Department, explained in his deposition that he
    needed Plaintiff to show up to work and Plaintiff’s request for five days off—on top
    of his normal days off—was too much time. Brown also testified that the
    unpredictability of Plaintiff’s request compounded the issue. And Plaintiff testified
    that when he told his immediate supervisor that he believed Defendant granted his
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    accommodation request, his supervisor just shrugged and walked away. His
    supervisor testified that Plaintiff was on his “shit list” and that he believed Plaintiff
    was lazy because he failed to follow the attendance policy.
    Before Defendant terminated him, Plaintiff testified that he asked for a
    dialogue among himself, his manager, and someone from the disability management
    office. Plaintiff requested that Owens intervene and explain what an ADA
    accommodation was to his supervisors. But Owens never did, and Plaintiff’s
    supervisors charged him with attendance-policy violations three times. After his first
    violation, Defendant instructed Plaintiff “to mark up immediately and to remain
    available on a full time basis.” Four months later, Defendant disciplined him on the
    same basis. Defendant expedited the third and final charge against Plaintiff. Shortly
    before the third charge, Plaintiff received a letter from Defendant’s Health & Medical
    Services department informing him Defendant approved him for FMLA leave. Even
    so, Defendant terminated him one month later.
    Plaintiff sued Defendant, alleging violations of the Americans with Disabilities
    Act, 
    42 U.S.C. §§ 12101
    , et seq., and the Family Medical Leave Act, 
    29 U.S.C. §§ 2601
    , et seq. The parties cross-moved for summary judgment. In an oral ruling,
    the district court denied Plaintiff’s motion for summary judgment and granted
    Defendant’s motion for summary judgment in part. The district court granted
    Defendant’s motion concluding Plaintiff did not request a plausibly reasonable
    accommodation in his Form E request and thus failed to satisfy his prima facie
    burden on his ADA claim. The district court reasoned Plaintiff’s proposed
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    accommodation failed to specify a duration for his accommodation. The district
    court also granted summary judgment on Plaintiff’s claim that Defendant failed to
    engage in the interactive process required under the ADA. The district court did not
    reach whether Defendant engaged in the interactive process. It concluded that even if
    Defendant did not, Plaintiff failed to show that Defendant could reasonably
    accommodate his disability and therefore it had no duty to engage in the interactive
    process.
    The district court allowed Plaintiff’s FMLA interference claim to proceed to
    trial. Plaintiff contended at trial that Defendant made up a reason to terminate him
    and then expedited the termination process so that Plaintiff would be unable to work
    enough hours to qualify for FMLA leave. While deliberating, the jury submitted
    written questions. The district court did not answer the questions and instead
    directed the jury to consider the instructions as a whole. Plaintiff also requested that
    the district court provide supplemental instructions. But the district court declined to
    provide supplemental instructions and once again directed the jury’s attention to the
    instructions as a whole. The jury returned a verdict in Defendant’s favor. The
    district court denied Plaintiff’s motion for a new trial. Plaintiff appealed.
    After the summary judgment ruling, an arbitration board ordered Plaintiff
    reinstated. Plaintiff now works in a non-conductor, set-schedule position. Defendant
    agreed to allow Plaintiff to layoff as needed up to three days per month, with no
    requirement that he schedule the days in advance.
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    II.
    Plaintiff challenges both the district court’s dismissal of his ADA claim and
    the jury’s verdict on his FMLA claim. We first address Plaintiff’s contention that
    Defendant failed to accommodate his disability. Thus, we analyze whether the
    parties engaged in the interactive process before we address whether a reasonable
    accommodation existed that would have enabled Plaintiff to perform the essential
    functions of his job.
    Under the ADA, a “covered entity” may not discriminate “against a qualified
    individual on the basis of disability in regard to job application procedures, the
    hiring, advancement, or discharge of employees, employee compensation, job
    training, and other terms, conditions, and privileges of employment.” 
    42 U.S.C. § 12112
    (a). And the statute defines “discriminate against a qualified individual on
    the basis of disability” to include “not making reasonable accommodations to the
    known physical or mental limitations of an otherwise qualified individual with a
    disability . . . unless [the employer] can demonstrate that the accommodation would
    impose an undue hardship on the operation of the business of [the employer].” 
    Id.
    § 12112(b)(5)(A). To establish a prima facie failure-to-accommodate claim, Plaintiff
    had to show: (1) he was disabled; (2) he was otherwise qualified; (3) he requested a
    plausibly reasonable accommodation; and (4) Defendant refused to accommodate his
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    disability.1 Aubrey v. Koppes, 
    975 F.3d 995
    , 1005 (10th Cir. 2020) (citations
    omitted). Meeting this test “is not onerous.” 
    Id.
     (citing Osborne v. Baxter
    Healthcare Corp., 
    798 F.3d 1260
    , 1266 (10th Cir. 2015)). If a plaintiff establishes a
    prima facie claim, the burden shifts to the defendant to present evidence either
    “conclusively rebutting one or more elements of plaintiff’s prima facie case” or
    “establishing an affirmative defense.” 
    Id.
     (quoting Lincoln v. BNSF Ry., 
    900 F.3d 1166
    , 1204 (10th Cir. 2018)). If the employer satisfies either, the employer is
    1
    Plaintiff contends that our caselaw has competing “articulations” of the
    governing standard for a failure-to-accommodate claim. We disagree, although we
    understand Plaintiff’s position. Plaintiff points to our opinion in Exby-Stolley v.
    Board of County Commissioners, 
    979 F.3d 784
    , 795 (10th Cir. 2020) (en banc), for
    the proposition that the prima facie case does not include that a plaintiff request a
    plausibly reasonable accommodation. But that portion of Exby-Stolley discussed the
    “overarching features of ADA discrimination claims.” 
    Id.
     “‘Discrimination’ as used
    in the ADA encompasses three distinct types of discrimination”: (1) disparate
    treatment; (2) failure to accommodate; and (3) disparate impact. Davidson v. Am.
    Online, Inc., 
    337 F.3d 1179
    , 1188–89 (10th Cir. 2003) (citing 
    42 U.S.C. §§ 12112
    (b)(5)(A), 12112(b)(6)). Earlier in Exby-Stolley, we mentioned the
    elements of a failure-to-accommodate claim, noting that our “controlling precedents”
    set forth that a plaintiff show that he “requested a plausibly reasonable
    accommodation.” 979 F.3d at 792 (quotation omitted). Indeed, our caselaw
    distinguishes the elements of an ADA disparate-treatment claim, which does not
    require a showing of a request for a plausibly reasonable accommodation, and the
    elements of an ADA failure-to-accommodate claim, which does. See Lincoln. 900
    F.3d at 1192, 1204 (citations omitted) (discussing the differing elements of an ADA
    disparate-treatment claim and an ADA failure-to-accommodate claim). But we have
    not always clearly articulated this standard. We first articulated the three-prong test
    Plaintiff desires in White v. York Int’l Corp., 
    45 F.3d 357
    , 360–61 (10th Cir. 1995)
    (citations omitted). Although we did not incorporate the requirement that a plaintiff
    request a plausibly reasonable accommodation as an enumerated element, we still
    required that the plaintiff present evidence that an accommodation was possible. 
    Id. at 363
     (“White has produced no evidence that accommodation was possible. Thus,
    he has failed to establish an essential element of his case: that he is a ‘qualified
    person with a disability,’ entitled to the protections of the ADA.”).
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    entitled to summary judgment unless the employee presents evidence establishing a
    genuine dispute about the affirmative defenses or rehabilitates any challenged
    elements of her prima facie case sufficiently to establish at least a genuine dispute of
    material fact. 
    Id.
     at 1005–06 (quoting Punt v. Kelly Servs., 
    862 F.3d 1040
    , 1050
    (10th Cir. 2017)). We review de novo a district court’s grant of summary judgment.
    Petersen v. Raymond Corp., 
    994 F.3d 1224
    , 1226 (10th Cir. 2021) (citing Allen v.
    Minnstar, Inc., 
    8 F.3d 1470
    , 1476 (10th Cir. 1993)).
    At issue in this appeal is the third element of the prima facie case: whether
    Plaintiff requested a plausibly reasonable accommodation. “Reasonable
    accommodation” means “those accommodations which presently, or in the near
    future, enable the employee to perform the essential functions of his job.” Aubrey,
    975 F.3d at 1007 (quoting Lincoln, 900 F.3d at 1205). The reasonableness
    determination depends “on the facts of each case taking into consideration the
    particular individual’s disability and employment position.” Id. (quoting Punt, 862
    F.3d at 1050).
    A.
    We require an employer and employee to engage in what we call “the
    interactive process” to determine an appropriate position. Albert v. Smith’s Food &
    Drug Ctrs., Inc., 
    356 F.3d 1242
    , 1252 (10th Cir. 2004) (citing Smith v. Midland
    Brake, Inc., 
    180 F.3d 1154
    , 1171 (10th Cir. 1999) (en banc)). This interactive
    process contemplates “an affirmative obligation to undertake a good faith back-and-
    forth process between the employer and the employee, with the goal of identifying
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    the employee’s precise limitations and attempting to find a reasonable
    accommodation for those limitations.” Aubrey, 975 F.3d at 1009 (citations omitted).
    This process begins with the employee providing notice to the employer of his
    disability and any resulting limitations. Albert, 
    356 F.3d at 1252
     (citation omitted).
    This notice triggers the employer’s responsibility to engage in the interactive process
    where both parties must communicate in good-faith. 
    Id.
     (citation omitted). This
    good-faith communication “is imperative because each side will possess different
    information, all of which is critical to determining whether there is a reasonable
    accommodation that might permit the disabled employee to perform the essential
    functions of [his] job.” Aubrey, 975 F.3d at 1007. A workable accommodation may
    not exist, “but the ADA mandates that the employer work with the employee to try to
    find one.” Id. at 1009 (citation omitted). Plaintiff triggered Defendant’s
    responsibility to engage in the interactive process when he informed both his direct
    supervisor and Defendant’s director of disability management that he wanted an
    accommodation for his disability.
    Based on the record evidence, a reasonable jury could find that Defendant
    failed to engage in the interactive process when assessing whether a reasonable
    accommodation existed that would have enabled Plaintiff to perform the essential
    functions of his job. A jury could conclude that Defendant made no effort to
    discover exactly what Plaintiff’s limitations were or to explore with Plaintiff whether
    any accommodations were available to him. Plaintiff admits he did not immediately
    come up with an accommodation that Defendant was willing to implement. But
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    Plaintiff says that communications broke down when Defendant refused to clarify its
    definition of “full time” employment. Plaintiff produced email correspondence in
    which he asked for guidance to help formulate an appropriate request. The email
    shows that Plaintiff struggled to locate a written policy for transportation employees
    explaining full-time employment. Plaintiff also says Defendant obstructed the
    process by telling him that it approved his accommodation. Plaintiff testified that
    when he told his direct supervisor that Defendant approved his accommodation, his
    supervisor shrugged and walked away. When Plaintiff tried to discuss his medical
    issues with his supervisor by email, his supervisor responded he only wanted to know
    what days Plaintiff was unavailable for work, and not the details about his medical
    treatments.
    Just as an employee may not terminate the interactive process quickly to create
    liability, so too an employer may not cut off the interactive process so early that the
    parties cannot find a position to reasonably accommodate the employee. See Albert,
    
    356 F.3d at
    1253 (citing Davoll v. Webb, 
    194 F.3d 1116
    , 1133 (10th Cir. 1999))
    (“Neither party may create or destroy liability by causing a breakdown of the
    interactive process.”). Here, a jury could conclude that Defendant engaged in the
    interactive process. But Plaintiff has presented sufficient evidence to create a
    genuine issue of material fact on whether Defendant fulfilled its responsibilities
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    during the interactive process to work with Plaintiff to identify the type of position
    that would reasonably accommodate his limitations.2
    B.
    We now turn to whether a reasonable accommodation existed that would have
    enabled Plaintiff to perform the essential functions of his job. This presents a mixed
    question of law and fact. Aubrey, 975 F.3d at 1010 (citation omitted). We prescribe
    a burden-shifting formula to determine whether an accommodation is reasonable. Id.
    (citation omitted). First, the employee must show that an accommodation appears
    reasonable on its face. Id. (quotation omitted). An accommodation is not reasonable
    on its face if the proposed accommodation would not enable the employee to perform
    the essential function at issue. Id. (quotation omitted). Second, if the employee meets
    this initial burden, “the burden of production then shifts to the employer to present
    evidence of its inability to accommodate.” Id. (quotation omitted). At that point, the
    employer must show special circumstances that prove undue hardship in the particular
    situation. Id. (quotation omitted). Third, if the employer presents such evidence, then
    2
    Defendant contends that even if it did not engage in the interactive process,
    Plaintiff still cannot prevail on summary judgment because failure to engage in the
    interactive process is not a standalone claim. True enough—“an employee cannot
    maintain a failure to accommodate claim based solely on an employer’s failure to
    engage in the interactive process.” Lincoln, 900 F.3d at 1207 n.29 (citations
    omitted). But “an employer’s failure to engage in the interactive process will often
    make it difficult to resolve a case for the employer on summary judgment on this
    ground.” Aubrey, 975 F.3d at 1010 (quotation omitted). And this makes sense.
    When an employer does not engage in the interactive process, that employer will
    unlikely be able to establish the absence of a disputed fact as to the existence of a
    reasonable accommodation. Id. (citation omitted).
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    the burden shifts back to the employee who must “com[e] forward with evidence
    concerning [his] individual capabilities and suggestions for possible accommodations
    to rebut the employer’s evidence.” Id. (quotation omitted). Plaintiff presents three
    plausibly reasonable accommodations to satisfy his burden to establish a prima facie
    failure-to-accommodate claim: allowing him more time off from work; allowing him
    to use his earned paid leave days to cover his absences until he qualified for FMLA
    leave; and reassigning him to an available regular-schedule position.
    Plaintiff first requested more time off from work. A leave request may lead to
    a reasonable accommodation. Id. (citations omitted). But an employer does not have
    to retain a disabled employee on unpaid leave indefinitely or for excessive time. Id.
    at 1011 (citations omitted). Based on the language Plaintiff submitted in his two
    Form E requests—the form Defendant designated for employee accommodation
    requests—the district court considered Plaintiff to be requesting an indefinite amount
    of time off from work, both in amount of days per month and in duration of the
    request. But we believe a jury could find that Plaintiff was not asking for an
    indefinite amount of time off from work.
    Defendant returned Plaintiff’s first Form E request because it did not provide
    the specific amount of time he needed off. Plaintiff then submitted a second form,
    where he requested Defendant allow him to take time to rest and recover after
    treatment, illness, or to attend appointments. In that second form, Plaintiff estimated
    he would incur, on average, five days of incapacity days per month. But the form
    also suggested that the time needed per month could change without notice.
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    Defendant asserts Plaintiff’s second Form E request left Plaintiff’s potential layoff
    time limited only by his own discretion. Defendant also argues Plaintiff did not
    specify the duration for the accommodation. Plaintiff, on the other hand, presented
    evidence of a voicemail that he contends proves he told Defendant that he needed the
    accommodation only until he became eligible for FMLA.3 And another email in the
    record among Defendant’s employees says that Plaintiff’s “doctor supplied
    information to HMS that he needs up to five days per month of unforeseen leave.”
    Appellant’s App., Vol. III at 877 (emphasis added).4
    Plaintiff presented evidence that he requested up to five days off per month for
    a specific period of time—until he could obtain FMLA leave—and that evidence at
    least created a genuine issue of material fact about the open-endedness of his
    3
    In its oral ruling, the district court mentioned the telephone recording
    between Defendant’s employees discussing the need for Plaintiff to have an
    accommodation until he qualified for FMLA leave. But the district court said it
    would not consider it for purposes of Plaintiff’s summary-judgment motion because
    Plaintiff did not rely on that evidence in his proposed facts. The record, however,
    reveals that Plaintiff cited the voicemail in his motion for summary judgment.
    Plaintiff wrote: “Union Pacific may argue that Brown denied the request also because
    it was indefinite in time; however, Brown had been told that Dansie was requesting
    the accommodation just until he had enough hours to inarguably qualify for FMLA,
    which was seven months.”
    4
    As much as the district court believed it could not consider evidence outside
    Form E, it was incorrect. We have said that “we are not persuaded there is any reason
    to constrain the types of evidence an employee may use to present a failure-to-
    accommodate case, subject of course to the rules of evidence.” Punt, 862 F.3d at 1049.
    And the other evidence provides information about the duration of Plaintiff’s
    impairment under his accommodation request.
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    request.5 From this evidence, a jury could find that Plaintiff requested a plausibly
    reasonable accommodation that would have permitted him to return, in the near
    future, to performing the essential functions of his job and that the accommodation
    did not present an undue hardship to Defendant. That evidence is sufficient for
    Plaintiff’s failure-to-accommodate claim to survive summary judgment and let a jury
    decide these issues.6
    5
    Defendant contends that even if Plaintiff sought an ADA accommodation
    until he became FMLA eligible, that reason did not render his accommodation
    request reasonable because he cannot use the ADA to circumvent FMLA
    limitations—an argument it failed to raise below. Defendant asserts that if
    employees could use accommodations under the ADA as a bridge to FMLA, such
    action would nullify the FMLA’s twelve-week limit on how much unpaid FMLA
    leave an employee may take. Although Plaintiff uses the date at which he became
    eligible for the FMLA as a marker for when his accommodation would end, Plaintiff
    never asserted that the requested five days off constituted FMLA leave prior to his
    eligibility for such leave. As a disabled individual, the ADA entitled Plaintiff to
    receive accommodations with no waiting period. And we have held that “[i]t is well-
    settled that a request for leave may lead to a ‘reasonable’ accommodation.” Punt,
    862 F.3d at 1051 (citation omitted). Thus, Plaintiff’s request for leave until he is
    eligible for FMLA sets the duration on his leave request, rather than an attempt to
    end-run the FMLA. And the Code of Federal Regulations contemplates that an
    employer may allow an employee to take non-FMLA leave before the employee
    meets the twelve-month eligibility requirement, and in that event, “any portion of the
    leave taken for an FMLA-qualifying reason after the employee meets the eligibility
    requirement would be FMLA leave.” 
    29 C.F.R. § 825.110
    (d).
    6
    Defendant also suggests that Plaintiff’s argument fails under our case law.
    We disagree. Defendant compares this case to that of a receptionist diagnosed with
    breast cancer that planned not to come into work for an entire week followed by
    sporadic absences. Punt, 862, F.3d at 1043, 1050. But Plaintiff did not work a
    normal, set forty-hour-per-week schedule. Rather, he worked a 24-7-365 on-call
    schedule. Plaintiff, when requesting five days off per month, conveyed to Defendant
    that he had availability twenty-five days per month, twenty-four hours per day—still
    an average of 150 hours per week. That Plaintiff’s job did not have a set schedule
    distinguishes the situation presented here from Punt.
    17
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    Plaintiff also asserts Defendant could have accommodated him by allowing
    him to use his earned paid-leave days to cover his absences until he qualified for
    FMLA leave. “For purposes of the ADA, ‘reasonable accommodations’ may
    comprise . . . ‘permitting the use of accrued paid leave or providing additional unpaid
    leave for necessary treatment . . . .’” Wilson v. Dollar Gen. Corp., 
    717 F.3d 337
    ,
    344–45 (4th Cir. 2013) (quoting 29 C.F.R. Pt. 1630, App. § 1630.2(o) (2011)). So a
    jury could find that Plaintiff’s accrued leave request was a plausibly reasonable
    accommodation that would have enabled Plaintiff to perform the essential functions
    of his job and could reject Defendant’s assertion that it could not provide that
    accommodation.
    Plaintiff finally suggests that had Defendant engaged in the interactive process
    that Defendant could have reassigned him to an available regular-schedule position.
    “The ADA itself expressly recognizes reassignment can be a reasonable
    accommodation.” Aubrey, 975 F.3d at 1012 (citing 
    42 U.S.C. § 12111
    (9)(B);
    Lincoln, 900 F.3d at 1204–05). If an employee cannot return to a previous job,
    reassignment to a vacant position “can be a reasonable accommodation and is
    particularly amenable to consideration during a genuine interactive process between
    the employee and employer.” Id. (citations omitted). In fact, Plaintiff eventually
    transferred to a regular-schedule position. This is sufficient to meet his prima facie
    18
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    burden.7 Thus, Plaintiff has sufficiently established three plausibly reasonable
    accommodations that a jury could find would have permitted him to return to
    performing the essential functions of his job.
    That shifts the burden to Defendant to present evidence either conclusively
    rebutting one or more elements of Plaintiff’s prima facie case or establishing an
    affirmative defense. Defendant counters that the evidence shows that Plaintiff’s
    request was not reasonable because Plaintiff did not limit his request to a specific
    duration. Rather, Plaintiff requested that Defendant allow him to miss work on an as-
    needed basis for an indefinite time. And Defendant presented evidence that
    Plaintiff’s job required his physical presence at essentially all times. That, however,
    presents a fact question for a jury.
    Plaintiff then has the burden to come forward with evidence about his
    individual capabilities and suggestions for possible accommodations to rebut the
    employer’s evidence. First, as mentioned above, when an employer does not engage
    in the interactive process, that employer will unlikely be able to establish the absence
    of a disputed fact as to the existence of a reasonable accommodation. Id. at 1010
    7
    Defendant argues that Owens continued to participate in the interactive
    process, offering to help Plaintiff find a different job within the company that was
    compatible with his medical needs but that Plaintiff declined this offer. Plaintiff
    offers evidence of Owens’s deposition testimony that she could not remember if she
    spoke with Plaintiff about finding alternative employment. Plaintiff also argues that
    the voicemail used to support this suggestion took place eight months after Plaintiff
    first requested accommodations and on the eve of his final disciplinary hearing. How
    much Defendant engaged in the interactive process and whether Defendant could
    have reassigned him to an available regular-schedule position presents a fact question
    for the jury.
    19
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    (citation omitted). Because a jury could conclude Defendant did not fulfill its
    responsibilities during the interactive process to work with Plaintiff to identify the
    type of position that would reasonably accommodate his limitations, a fact question
    remains whether a reasonable accommodation would have been possible had
    Defendant engaged in the interactive process. Second, Plaintiff provided evidence
    sufficient for a jury to conclude Defendant knew that his request for more time off
    was for a specific duration (until he could obtain FMLA leave) and for a specific
    amount of time (up to five days off per month). Plaintiff also provided evidence that
    Defendant accommodated him on a similar arrangement when he had access to
    FMLA leave and that Defendant could accommodate him in a regular-schedule
    position.
    In sum, Plaintiff presented sufficient evidence to establish a prima facie
    failure-to-accommodate claim. Plaintiff is disabled, but otherwise qualified. A jury
    could conclude his requests for up to five days per month to lay off until he qualified
    for FMLA, use of paid leave, or reassignment to a scheduled position were plausibly
    reasonable accommodations. And Defendant refused to accommodate Plaintiff’s
    disability. That shifted the burden to Defendant. Defendant presented evidence to
    rebut Plaintiff’s prima facie case, asserting that the evidence showed Plaintiff
    requested that Defendant allow him to miss work on an as-needed basis for an
    indefinite time. Plaintiff’s evidence can establish at least a genuine dispute of
    material fact to enable his failure-to-accommodate claim to survive summary
    20
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    judgment. The district court therefore erred in granting Defendant summary
    judgment on this claim.
    III.
    Plaintiff next contends that the district court abused its discretion by refusing
    to give supplemental jury instructions, and then, for the same reason, abused its
    discretion by denying Plaintiff’s motion for a new trial. “We review the jury
    instructions de novo to determine whether, as a whole, the instructions correctly state
    the governing law and provide the jury with an ample understanding of the issues and
    applicable standards.” United States v. Alcorn, 
    329 F.3d 759
    , 764 (10th Cir. 2003)
    (quoting United States v. Fredette, 
    315 F.3d 1235
    , 1240 (10th Cir. 2003)). And
    “while we review de novo the jury instructions as a whole, ‘the district court’s
    decision to give a particular jury instruction is reviewed for abuse of discretion.’” 
    Id.
    (quoting Fredette, 
    315 F.3d at 1241
    ). “This court [also] reviews a district court’s
    actions in response to questions from the jury, as well as supplemental instructions
    given to the jury, for an abuse of discretion.” United States v. Olea-Monarez, 
    908 F.3d 636
    , 639 (10th Cir. 2018) (citing Minnstar, Inc., 97 F.3d at 1372). “A district
    court abuses its discretion when its decision is ‘arbitrary, capricious or whimsical’ or
    falls outside ‘the bounds of permissible choice in the circumstances.’” Id. (quoting
    United States v. Mares, 
    441 F.3d 1152
    , 1156 (10th Cir. 2006)). We also review the
    district court’s denial of a motion for a new trial for abuse of discretion. Henning v.
    Union Pac. R.R. Co., 
    530 F.3d 1206
    , 1216 (10th Cir. 2008) (citing United States v.
    Gwathney, 
    465 F.3d 1133
    , 1144 (10th Cir. 2006)). The district court cannot grant a
    21
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    motion for a new trial “unless the error was prejudicial and affects the party’s
    substantial rights.” 
    Id.
     (citing Fed. R. Civ. P. 61).
    We review whether the district court gave an erroneous instruction “on a case-
    by-case basis with a view towards determining whether the instruction had a coercive
    effect on the jury.” Alcorn, 
    329 F.3d at 765
     (quoting United States v. Rodriguez-
    Mejia, 
    20 F.3d 1090
    , 1091 (10th Cir. 1994)). “Some of the factors we consider in
    making this determination include: (1) the language of the instruction, (2) whether
    the instruction is presented with other instructions, (3) the timing of the instruction,
    and (4) the length of the jury’s subsequent deliberations.” 
    Id.
     (quoting Gilbert v.
    Mullin, 
    302 F.3d 1166
    , 1173 (10th Cir. 2002)). “This court considers the instructions
    as a whole in determining whether the jury was provided with sufficient
    understanding of the applicable standards.” United States v. Frias, 
    893 F.3d 1268
    ,
    1275 (10th Cir. 2018) (citing United States v. Zimmerman, 
    943 F.2d 1204
    , 1213
    (10th Cir. 1991)).
    “When a jury makes explicit its difficulties a trial judge should clear them
    away with concrete accuracy.” Olea-Monarez, 908 F.3d at 639 (quoting Bollenbach
    v. United States, 
    326 U.S. 607
    , 612–13, 
    66 S. Ct. 402
     (1946)) (citing Zimmerman,
    
    943 F.2d at 1213
    ). “[A] district judge has a duty to guide the jury toward an
    intelligent understanding of the legal and factual issues it must resolve, particularly
    when the jury asks a question revealing its confusion over the central issue of a
    case.” 
    Id.
     (quoting Shultz v. Rice, 
    809 F.2d 643
    , 650 (10th Cir. 1986)).
    22
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    Plaintiff contends the district court erred by refusing to give supplemental jury
    instructions and that the failure to do so prejudiced him. Jury Instruction Number 12
    instructed the jury on the FMLA generally as follows:
    The Family and Medical Leave Act provides eligible employees the right to
    take a total of twelve weeks of unpaid leave per year (1) to care for a
    newborn son or daughter, (2) to care for a child placed with the employee
    through adoption or foster care, (3) to care for an immediate family member
    with a “serious health condition,” or (4) to care for the employee’s own
    “serious health condition” that renders the employee unable to perform his
    or her work functions. After the period of qualified leave expires, the
    employee generally is entitled to be reinstated to the former position or an
    equivalent one with the same benefits and terms of employment that existed
    before the employee took the leave.
    To insure the availability of these guarantees, the FMLA declares that it is
    unlawful for any employer to interfere with, restrain, or deny the exercise
    of or the attempt to exercise, any right provided by the FMLA.
    Jury Instruction Number 13 then instructed the jury about the essential elements of
    Plaintiff’s FMLA interference claim as follows:
    Ordinarily, a plaintiff asserting a claim for FMLA interference would bear
    an initial burden of proof on certain matters. In this case, however, the only
    question for you to decide is whether Union Pacific proved by a
    preponderance of the evidence that its termination of Dansie’s employment
    was unrelated to the exercise or attempted exercise of his FMLA rights—in
    other words, that it would have discharged Dansie regardless of his request
    for FMLA leave.
    Your verdict must be for Union Pacific if it proves by a preponderance of
    the evidence that it would have discharged Dansie regardless of his request
    for FMLA leave.
    The jury submitted written questions during deliberations. First, the jury
    asked, “Is FMLA retroactive, i.e. when Mr. Dansie received FMLA approval . . . for
    April 5, 2017, did the FMLA cover January 2017 to April 2017? How back [sic]
    does it reach and doe [sic] it excuse back date absences?” The district court
    23
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    responded that it could “only say that you have been provided the law applicable to
    the issues you must decide. I direct your attention to the Instructions as a whole.”
    The jury also asked, “As to the instruction on pag [sic] 12, paragraph two, does the
    Law ‘deny the exercise of or the attempt to exercise’ apply to persons who have
    FMLA only, or also people trying to obtain FMLA? This is crucial for us to
    understand whom this applies to, as you know.” Plaintiff requested the district court
    instruct the jury that protected activity includes the attempt to work enough hours to
    qualify for FMLA coverage. But the district court declined to provide the jury with
    supplemental instructions and once again directed the jury’s attention to the
    Instructions as a whole.
    The district court did not abuse its discretion in declining to give the
    supplemental instructions. The instructions set forth the law the jury was to apply to
    determine whether Defendant had shown by a preponderance of the evidence that it
    would have discharged Plaintiff regardless of his request for FMLA leave. The jury
    determined that it would have. And Plaintiff’s entitlement to FMLA leave—the
    focus of the jury’s question—was not at issue. The instructions as a whole and the
    verdict form made clear that the jury need not have to answer whether Plaintiff was
    entitled to FMLA leave. Thus, the answer to that question was not central to the
    case. 8 Because the district court referred the jury back to the instructions as a whole,
    8
    The dissent contends that the district court abused its discretion in referring
    the jury back to the original instructions because the original instructions could not
    have resolved the jury’s question. Maybe so. But the jury’s question did not reveal a
    24
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    which accurately depicted the law at issue, the district court did not abuse its
    discretion in refusing to supplement the jury instructions and consequently denying
    Plaintiff’s motion for a new trial.9 Alcorn, 
    329 F.3d at 766
     (“Given the adequacy of
    the instructions, the district court did not err in referring the jury to them . . . .”).
    IV.
    We REVERSE the district court’s decision to grant Defendant summary
    judgment on Plaintiff’s ADA failure-to-accommodate claim and REMAND to the
    district court for further proceedings. We AFFIRM the district court’s decision to
    decline to give supplemental jury instructions and to deny Plaintiff’s motion for a
    new trial.
    genuine confusion about a central issue in the case. Commercial Union Assurance
    Companies v. Sears, Roebuck & Co., 
    716 F.2d 606
    , 610 (10th Cir. 1983). The jury
    did not have to know the answer to its questions in order to decide what was at issue.
    We “usually defer to the trial judge’s discretion regarding matters of trial conduct.”
    
    Id.
     And we cannot say that the district judge’s decision was arbitrary, capricious or
    whimsical or fell outside the bounds of permissible choice in the circumstances.
    9
    The dissent posits that the district court may have prejudiced Plaintiff
    because, in reaching its verdict, the jury may have decided that Defendant did not
    interfere with Plaintiff’s FMLA rights—an issue the district court previously decided
    as a matter of law. Juries do not always know every legal ruling that has occurred
    prior to trial. Furthermore, the dissent’s position would require us “to speculate on
    the deliberative process of a jury, an activity we are loath to undertake.” Mayes v.
    Gibson, 
    210 F.3d 1284
    , 1291 (10th Cir. 2000).
    25
    Appellate Case: 20-4054      Document: 010110719180           Date Filed: 08/02/2022      Page: 26
    No. 20-4054, Dansie v. Union Pacific Railroad Co.
    BRISCOE, Senior Circuit Judge, concurring in part and dissenting in part.
    I concur in part and dissent in part. I agree with the majority that the district court
    erred in granting summary judgment in favor of Union Pacific Railroad Company (Union
    Pacific) with respect to Dansie’s claim under the Americans with Disabilities Act, and
    therefore I join Parts I and II of the majority’s opinion. I disagree, however, with the
    majority’s decision in Part III of the opinion to affirm the district court’s refusal to give
    supplemental jury instructions regarding Dansie’s claim under the Family and Medical
    Leave Act (FMLA) and the district court’s denial of Dansie’s motion for a new trial on
    the FMLA claim. For the reasons outlined in greater detail below, I conclude that the
    district court erred in both regards and, as a result, I would reverse and remand Dansie’s
    FMLA claim for a new trial.
    Standards of review
    As noted by the majority, we review for an abuse of discretion both the district
    court’s refusal to provide supplemental instructions and the district court’s denial of
    Dansie’s motion for new trial. Harte v. Bd. of Commrs. of Johnson Cnty., 
    940 F.3d 498
    ,
    519 (10th Cir. 2019) (motion for new trial); United States v. Olea-Monarez, 
    908 F.3d 636
    , 639 (10th Cir. 2018) (supplemental instructions).
    “When a jury makes explicit its difficulties a trial judge should clear them away
    with concrete accuracy.” Bollenbach v. United States, 
    326 U.S. 607
    , 612-13 (1946). “A
    district judge has a duty to guide the jury toward an intelligent understanding of the legal
    and factual issues it must resolve, particularly when the jury asks a question revealing its
    Appellate Case: 20-4054     Document: 010110719180          Date Filed: 08/02/2022     Page: 27
    confusion over the central issue of a case.” Olea-Monarez, 908 F.3d at 639 (quotation
    marks and brackets omitted). In determining whether a district court abused its discretion
    in deciding whether or not to provide the jury with supplemental instructions, we
    “review[] the jury instructions as a whole to determine whether they correctly state[d] the
    governing law and provide[d] an ample understanding of the issues and the applicable
    standards.” United States v. Williams, 
    403 F.3d 1188
    , 1197 (10th Cir. 2005) (quotation
    marks omitted).
    Facts relevant to the FMLA claim
    It is undisputed that on or about April 3, 2017, Dansie accumulated the requisite
    1,250 hours-worked to qualify for FMLA leave. Dansie immediately requested and
    received approval from Union Pacific’s Health and Medical Services Department for
    “intermittent” FMLA leave for the period from April 5, 2017, through April 5, 2018.
    On May 5, 2017, Mike Warren, Dansie’s direct supervisor (who allegedly disliked
    Dansie and was interested in seeing him terminated from
    with Union Pacific), charged Dansie with a third violation of Union Pacific’s attendance
    policy. Warren’s letter to Dansie informing him of the charge stated that Dansie “failed
    to protect [his] employment on a full time basis through frequent or pattern layoffs and/or
    failure to report for service between 02/11/2017 and 04/23/2017.” Aplt. App., Vol. 3 at
    639. In other words, the alleged pattern of layoffs and/or failures to report occurred
    during a time period that largely preceded Dansie accumulating the requisite hours-
    worked to qualify for FMLA leave.
    2
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    Dansie’s complaint in this case alleged, in pertinent part, that Union Pacific
    violated the FMLA by “unlawfully interfer[ing] with [his] exercise of, and attempts to
    exercise, his rights under the FMLA.” 
    Id.,
     Vol. 1 at 18. The parties both moved for
    summary judgment on the FMLA claim, but the district court denied those motions. In
    doing so, the district court noted that “[t]o establish a prima facie interference claim an
    employe[e] must show, Number 1, they were entitled to FMLA leave; Number 2, that
    some adverse action by the employer interfered with their right to take FMLA leave; and
    Number 3, that the employer’s action was related to the exercises or attempted exercise
    of FMLA rights.” 
    Id.,
     Vol. V at 1305. The district court concluded that “[t]he first two
    elements of Dansie’s interference claim [we]re not in dispute, and for that reason the
    burden rest[ed] with Union Pacific to demonstrate that its termination of Dansie was
    unrelated to his exercise of his FMLA rights.” 
    Id. at 1306
    . As to that issue, the district
    court concluded that genuine issues of material fact existed. 
    Id. at 1308
    .
    The case proceeded to a three-day jury trial on the issue of whether “Union Pacific
    interfered with Dansie’s exercise of his rights under the [FMLA] by terminating his
    employment.” Id. at 1371 (Jury Instruction No. 11). “Dansie’s theory of the case was
    that . . . Union Pacific . . . manufactured a reason to terminate him because it did not want
    him to work enough hours to qualify for protection under the [FMLA], after which it
    knew it would be unable to prohibit him from missing work as necessitated by his
    disabilities.” Aplt. App., Vol. V at 1386. For example, during closing arguments,
    Dansie’s counsel argued that “[w]hen . . . [Terry] Brown[, the superintendent who
    3
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    managed both Dansie and Warren,] learned that despite his best efforts . . . Dansie was
    going to qualify for FMLA anyway, Union Pacific expedited the termination process.”1
    Id. at 1467.
    At the close of the evidence, the district court gave the following substantive
    instructions to the jury:
    INSTRUCTION NO. 11
    Nature of the Claim
    This case arises under the Family and Medical Leave Act (FMLA). This
    federal law entitles eligible employees to leaves of absence for specified
    family and medical reasons. The Plaintiff, Kelly Dansie, asserts one claim
    against the Defendant, Union Pacific Railroad Company: a claim that
    Union Pacific interfered with Dansie’s exercise of his rights under the
    Family and Medical Leave Act (FMLA) by terminating his employment.
    Union Pacific denies Dansie’s claim and asserts that it terminated Dansie’s
    employment because he had excessive absences in violation of Union
    Pacific’s attendance policy.
    Id. at 1371.
    1
    According to the record, Brown was the individual who allegedly denied
    Dansie’s request for accommodation in the fall of 2016, and was also the individual who
    ultimately terminated Dansie’s employment with Union Pacific. In February of 2017,
    Brown sent an email to Union Pacific’s Equal Employment Opportunity department
    stating that he could not accommodate Dansie’s request to be allowed up to five layoffs
    per month. In that same email, Brown stated: “If [Dansie] is eligible for FMLA [leave]
    that would complicate this but at this point I don’t know that he is? * * * Sometimes
    these cases evolve but based on the prior status discipline would be an option if . . . he is
    not covered by FMLA.” Aplt. App., Vol. 3 at 877.
    4
    Appellate Case: 20-4054      Document: 010110719180           Date Filed: 08/02/2022      Page: 30
    INSTRUCTION NO. 12
    FMLA Generally
    The Family and Medical Leave Act provides eligible employees the right to
    take a total of twelve weeks of unpaid leave per year (1) to care for a
    newborn son or daughter, (2) to care for a child placed with the employee
    through adoption or foster care, (3) to care for an immediate family member
    with a “serious health condition,” or (4) to care for the employee’s own
    “serious health condition” that renders the employee unable to perform his
    or her work functions. After the period of qualified leave expires, the
    employee generally is entitled to be reinstated to the former position or an
    equivalent one with the same benefits and terms of employment that existed
    before the employee took the leave.
    To insure the availability of these guarantees, the FMLA declares that it is
    unlawful for any employer to interfere with, restrain, or deny the exercise
    of or the attempt to exercise, any right provided by the FMLA.
    Id. at 1372.
    INSTRUCTION NO. 13
    Essential Elements of Plaintiff’s Claim
    Ordinarily, a plaintiff asserting a claim for FMLA interference would bear
    an initial burden of proof on certain matters. In this case, however, the only
    question for you to decide is whether Union Pacific proved by a
    preponderance of the evidence that its termination of Dansie’s employment
    was unrelated to the exercise or attempted exercise of his FMLA rights—in
    other words, that it would have discharged Dansie regardless of his request
    for FMLA leave.
    Your verdict must be for Union Pacific if it proves by a preponderance of
    the evidence that it would have discharged Dansie regardless of his request
    for FMLA leave.
    Id. at 1373.
    During its deliberations, the jury sent several notes to the district court, at least two
    of which evidenced its need for more specific direction than was provided by the district
    5
    Appellate Case: 20-4054      Document: 010110719180          Date Filed: 08/02/2022      Page: 31
    court’s instructions. One of those notes asked: “Is FMLA retroactive, i.e. [sic] when Mr.
    Dansie recieved [sic] FMLA approval Exhibit 05 for April 5, 2017, did the FMLA cover
    January 2017 to April 2017? How back [sic] does it reach and doe [sic] it excuse back
    date absenses [sic]?” Id. at 1378. The district court declined to directly answer this
    question and instead responded by telling the jury, by way of a written response: “With
    respect to your question concerning Exhibit 5, and retroactivity of FMLA approval: The
    court can only say that you have been provided the law applicable to the issues you must
    decide. I direct your attention to the Instructions as a whole.” Id. at 1380.
    After receiving the district court’s response and apparently examining the original
    instructions, the jury sent another note asking the district court: “As to the instruction on
    pag [sic] 12, paragraph two, does the Law ‘deny the exercise of or the attempt to
    exercise’ apply to persons who have FMLA only, or also people trying to obtain FMLA?
    This is crucial for us to understand whom this applies to, as you know.” Id. at 1382. The
    district court, over the objection of Dansie’s counsel, responded to this note as follows:
    “With respect to your question concerning Jury Instruction No. 12: The court cannot
    elaborate on the law provided in your Instructions. I can only say that you have been
    provided the law applicable to the issues you must decide. I direct your attention to the
    Instructions as a whole.” Id. at 1383.
    Ultimately, the jury answered “YES” to the sole question on the verdict form:
    “Has Defendant Union Pacific proved by a preponderance of the evidence that its
    6
    Appellate Case: 20-4054      Document: 010110719180         Date Filed: 08/02/2022       Page: 32
    termination of Plaintiff Kelly Dansie’s employment was unrelated to the exercise or
    attempted exercise of his FMLA rights?” Id. at 1384.
    Dansie filed a motion for new trial arguing that the district court committed
    reversible error by failing to respond to the jury’s second question. The district court
    denied that motion with a written order issued on May 4, 2020.
    Analysis
    The FMLA entitles qualified employees to take up to twelve weeks of leave
    during a twelve-month period for any one of several reasons, including “[b]ecause of a
    serious health condition that makes the employee unable to perform the functions of the
    position of such employee.” 
    29 U.S.C. § 2612
    (a)(1)(D). An FMLA interference claim is
    based on an employer’s denial of an employee’s FMLA rights. See Campbell v. Gambro
    Healthcare, Inc., 
    478 F.3d 1282
    , 1287 (10th Cir. 2007); see also 
    29 U.S.C. § 2615
    (a)(1)
    (providing that it is “unlawful for any employer to interfere with, restrain, or deny the
    exercise” of FMLA rights). To establish an interference claim, an employee must show:
    “(1) that she was entitled to FMLA leave, (2) that some adverse action by the employer
    interfered with her right to take FMLA leave, and (3) that the employer’s action was
    related to the exercise or attempted exercise of her FMLA rights.” Campbell, 
    478 F.3d at 1287
     (brackets and internal quotation marks omitted). An employer can defeat an FMLA
    interference claim “by showing that the employee would have been terminated anyway,
    i.e. regardless of the request for FMLA leave.” Brown v. ScriptPro, LLC, 
    700 F.3d 1222
    ,
    1227 (10th Cir. 2012).
    7
    Appellate Case: 20-4054       Document: 010110719180          Date Filed: 08/02/2022       Page: 33
    As noted, the district court’s instructions to the jury in this case did not list the
    three elements that an employee must prove to establish an interference claim. Nor did
    the district court’s instructions inform the jury that the district court had previously ruled
    in Dansie’s favor on the first two elements of his interference claim. Instead, Instruction
    No. 13’s beginning two sentences merely alluded to the existence of other requirements,
    but did not specifically outline them:
    Ordinarily, a plaintiff asserting a claim for FMLA interference would bear
    an initial burden of proof on certain matters.” In this case, however, the
    only question for you to decide is whether Union Pacific proved by a
    preponderance of the evidence that its termination of Dansie’s employment
    was unrelated to the exercise or attempted exercise of his FMLA rights—in
    other words, that it would have discharged Dansie regardless of his request
    for FMLA leave.
    Aplt. App., Vol. V at 1373. Thus, the jury did not know that Dansie was required to
    establish that he was entitled to FMLA leave in order to prevail on his FMLA
    interference claim, or that the district court had decided this issue as a matter of law in
    Dansie’s favor.2 And it was this issue that the jury appeared to be concerned with in its
    second note to the district court, i.e., whether the FMLA applied to Dansie since he was,
    in the jury’s words, “trying to obtain it” during part of the time period in question. To be
    sure, the district court’s instructions did not ask the jury to decide this issue. But, as the
    jury’s note to the district court indicated, the jury’s reading of Instruction No. 12 left it in
    2
    Nor did the jury know that the district court had also found as a matter of law
    that Union Pacific’s termination of Dansie had interfered with Dansie’s ability to exercise
    his FMLA rights.
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    Appellate Case: 20-4054     Document: 010110719180         Date Filed: 08/02/2022     Page: 34
    doubt as to whether the FMLA applied to Dansie, and therefore whether Union Pacific
    could interfere with Dansie’s FMLA rights by terminating him for layoffs and failures to
    report that occurred prior to him accumulating the requisite hours-worked to qualify for
    FMLA leave.
    In my view, the jury’s questions strongly suggest that the jury was well aware of
    the date upon which Dansie became eligible for FMLA leave (April 3, 2017), and were
    confused as to whether it was permissible for Union Pacific to punish Dansie, i.e., find
    him in violation of its attendance policy and in turn terminate his employment, based
    upon layoffs or failures to report that occurred prior to him becoming formally eligible
    for FMLA leave on April 3, 2017.3 Contrary to the majority’s suggestion, this confusion
    went to the central issue the jury was tasked with deciding, i.e., whether Union Pacific
    3
    The majority seems to suggest that it is impermissible for us to review the notes
    sent by the jury to the district court and to attempt to determine what the jury may have
    been confused about. But Supreme Court and Tenth Circuit precedent clearly hold
    otherwise. See Bollenbach, 
    326 U.S. at
    612–13; Olea-Monarez, 908 F.3d at 639.
    Notably, the only case that the majority cites in support of its position, Mayes v. Gibson,
    
    210 F.3d 1284
     (10th Cir. 2000), is inapposite. Mayes was a habeas corpus action filed by
    an Oklahoma state defendant who was convicted of murder and sentenced to death. One
    of the arguments that the defendant in Mayes made was that his trial counsel was
    ineffective for failing to conduct any investigation or present mitigation evidence during
    the penalty phase of the trial. In rejecting that argument, this court stated: “Determining
    whether there is a reasonable probability that had the jury heard this mitigation evidence
    the outcome of [the defendant’s] sentencing could have been different requires us to
    speculate on the deliberative process of a jury, an activity we are loath to undertake.”
    
    210 F.3d at 1291
    . That is a far different situation than the one at issue now before us,
    where we have notes sent by the jury to the district court during the course of its
    deliberations, and thus clear indications as to what the jury was thinking.
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    Appellate Case: 20-4054      Document: 010110719180           Date Filed: 08/02/2022        Page: 35
    proved that its termination of Dansie’s employment was unrelated to the exercise or
    attempted exercise of his FMLA rights.
    Consequently, the proper course in my view would have been for the district court
    to provide the jury with a supplemental instruction addressing the jury’s question
    regarding Instruction No. 12.4 That supplemental instruction should have, in my view,
    noted the other two elements of Dansie’s claim and the fact that the district court had
    found in Dansie’s favor on those two elements. Such an instruction would have clarified
    for the jury that the fact that the bulk of Dansie’s layoffs or failures to report occurred
    prior to April 3, 2017, did not mean that Union Pacific’s termination of his employment
    was necessarily unrelated to the exercise or attempted exercise of his FMLA rights.
    Those prior layoffs or failures to report did not remove Dansie from FMLA coverage or
    in any way negate his rights under the FMLA.
    By failing to provide the jury with a supplemental instruction, and instead simply
    referring the jury back to the original instructions that did not discuss the first two
    elements of the claim, the district court effectively left the jury without an answer to their
    question. And that in turn may have prejudiced Dansie because the jury, by not being
    informed of the district court’s legal conclusion that Dansie was entitled to FMLA leave,
    4
    Typically, referring the jury back to the original instructions would not be an
    abuse of discretion. But here, where the original instructions failed to fully inform the
    jury of the elements of Dansie’s interference claim and the district court’s conclusions
    regarding two of those elements, referring the jury back to the original instructions could
    not have resolved the jury’s question.
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    Appellate Case: 20-4054      Document: 010110719180          Date Filed: 08/02/2022      Page: 36
    may well have decided that Union Pacific did not interfere with Dansie’s FMLA rights
    because Union Pacific based the termination on absences that largely occurred prior to
    Dansie accumulating the requisite hours and being approved by Union Pacific’s Health
    and Medical Services Department for FMLA leave.
    For these reasons, I conclude that the district court abused its discretion in refusing
    to provide supplemental instructions and, in turn, denying Dansie’s motion for new trial.
    I in turn conclude that the proper remedy is to remand to the district court for a new trial.
    See generally Exby-Stolley v. Bd. of Cty. Comm’rs, 
    979 F.3d 784
    , 820 (10th Cir. 2020)
    (noting that a district court’s judgment must be reversed and the case remanded for a new
    trial if the jury might have based its verdict on an erroneously given instruction).
    11