sovereign-military-hospitaller-order-of-saint-john-of-jerusalem-of-rhodes ( 2015 )


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  •            Case: 14-14251   Date Filed: 10/15/2015   Page: 1 of 49
    [PUBLISH]
    IN THE UNITED STATES COURT OF APPEALS
    FOR THE ELEVENTH CIRCUIT
    ________________________
    No. 14-14251
    ________________________
    D.C. Docket No. 9:09-cv-81008-KLR
    SOVEREIGN MILITARY HOSPITALLER ORDER OF SAINT JOHN OF
    JERUSALEM OF RHODES AND OF MALTA,
    Plaintiff–Counter Defendant–Appellant,
    versus
    THE FLORIDA PRIORY OF THE KNIGHTS HOSPITALLERS OF THE
    SOVEREIGN ORDER OF SAINT JOHN OF JERUSALEM, KNIGHTS OF
    MALTA, THE ECUMENICAL ORDER,
    Defendant–Counter Claimant–Appellee.
    ________________________
    Appeal from the United States District Court
    for the Southern District of Florida
    _______________________
    (October 15, 2015)
    Before MARCUS, WILLIAM PRYOR, and JILL PRYOR, Circuit Judges.
    WILLIAM PRYOR, Circuit Judge:
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    This appeal is the second in a long-running intellectual property dispute
    between two religious organizations. The Sovereign Military Hospitaller Order of
    Saint John of Jerusalem of Rhodes and of Malta alleges that the Florida Priory of
    the Knights Hospitallers of the Sovereign Order of Saint John of Jerusalem,
    Knights of Malta, the Ecumenical Order is infringing its registered service marks
    in violation of the Lanham Act, 15 U.S.C. § 1114, and Florida law. After a bench
    trial, the district court entered judgment for the Florida Priory. See Sovereign
    Military Hospitaller Order of Saint John of Jerusalem of Rhodes & of Malta v.
    Fla. Priory of the Knights Hospitallers of the Sovereign Order of Saint John of
    Jerusalem, Knights of Malta, the Ecumenical Order (SMOM I), 
    816 F. Supp. 2d 1290
    , 1307–08 (S.D. Fla. 2011). In the first appeal, we reversed in part and
    remanded for the district court to reconsider whether the parties’ marks are likely
    to be confused. See Sovereign Military Hospitaller Order of Saint John of
    Jerusalem of Rhodes & of Malta v. Fla. Priory of the Knights Hospitallers of the
    Sovereign Order of Saint John of Jerusalem, Knights of Malta, the Ecumenical
    Order (SMOM II), 
    702 F.3d 1279
    , 1297–98 (11th Cir. 2012). We were also critical
    of disparaging comments that the district judge made about the parties. On
    remand, the district court misapplied several factors in its analysis of likely
    confusion, incorrectly assessed the Florida Priory’s defense of prior use, relied on
    historical testimony that we previously deemed inadmissible, and misinterpreted
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    our instructions about consulting facts outside the record. Because the district
    court erred again, we reverse again. But we deny the Sovereign Order’s request to
    reassign the case to a different district judge.
    I. BACKGROUND
    For purposes of background, we identify the parties to this litigation and the
    marks in dispute. We also review the relevant procedural history. For an even
    fuller account, see our previous opinion, SMOM 
    II, 702 F.3d at 1283
    –89.
    A. The Parties
    The plaintiff is the Sovereign Military Hospitaller Order of Saint John of
    Jerusalem of Rhodes and of Malta. It is a religious order of the Roman Catholic
    Church. The Sovereign Order is headquartered in Rome, Italy, and it performs
    charitable works across the globe. For example, the Sovereign Order supports the
    operation of the Holy Family Hospital in Bethlehem and several medical clinics in
    Haiti.
    The defendant is the Florida Priory of the Knights Hospitallers of the
    Sovereign Order of Saint John of Jerusalem, Knights of Malta, the Ecumenical
    Order. It too is a religious charitable organization. The Florida Priory is
    associated with a parent organization, the Knights Hospitallers of the Sovereign
    Order of Saint John of Jerusalem, Knights of Malta, the Ecumenical Order. The
    Ecumenical Order is not associated with any one church or branch of Christianity.
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    B. The Marks
    This litigation involves five of the Sovereign Order’s registered service
    marks: one design mark and four word marks. The Sovereign Order’s design mark
    is an eight-pointed Maltese cross on a shield:
    The Sovereign Order’s word marks are:
    Sovereign Military Hospitaller Order of St. John of Jerusalem of
    Rhodes and of Malta
    Knights of Malta
    Hospitallers of St. John of Jerusalem
    Order of St. John of Jerusalem
    The Sovereign Order’s design mark and its first two word marks became
    “incontestable” in 2008 and 2009. That is, the Sovereign Order filed an affidavit
    with the United States Patent and Trademark Office attesting that it used the marks
    continuously for five years and satisfied the other statutory criteria for
    incontestability. See 15 U.S.C. § 1065.
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    The Sovereign Order alleges that the Florida Priory’s name and symbol
    infringe its five registered service marks. The Florida Priory’s name—“Knights
    Hospitallers of the Sovereign Order of Saint John of Jerusalem, Knights of Malta,
    the Ecumenical Order”—is unregistered. The Florida Priory’s symbol is a white
    cross on a red shield, centered on a white Maltese cross with a red crown above it:
    Its registration is pending.
    C. Procedural History
    This litigation spans six years and consists of a bench-trial judgment, an
    appeal, a remand decision, and now a second appeal. We review the relevant
    procedural history below.
    1. First District Court Decision
    The Sovereign Order initiated this suit in 2009. It sued the Florida Priory for
    infringement and false advertising under the Lanham Act, unfair competition under
    Florida common law, and violations of the Florida Deceptive and Unfair Trade
    Practices Act. The Florida Priory disputed those claims. It also filed several
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    counterclaims, seeking cancellation of the Sovereign Order’s four word marks.
    The Florida Priory alleged that the Sovereign Order defrauded the Patent and
    Trademark Office by applying for registration without disclosing that a Delaware
    organization was already using similar marks.
    After a bench trial in 2011, the district court ruled against the Sovereign
    Order and for the Florida Priory on their respective claims and counterclaims. The
    district court rejected the Sovereign Order’s claim of false advertising. It found
    that the Florida Priory did not misrepresent the “nature, characteristics, qualities, or
    geographic origin” of its services, 15 U.S.C. § 1125(a)(1)(B), because the
    Sovereign Order and the Florida Priory “shared a history prior to 1798” and
    because the Florida Priory “expressly associates itself with the Ecumenical Order,
    a non-Catholic organization.” SMOM 
    I, 816 F. Supp. 2d at 1302
    . In reaching its
    historical finding, the district court relied on the testimony of Nicholas F.S.
    Papanicolaou, the Prince Grand Master of the Ecumenical Order. With respect to
    the Florida Priory’s counterclaims, the district court cancelled the Sovereign
    Order’s word marks. It found that the Sovereign Order defrauded the Patent and
    Trademark Office because, at the time of registration, the Sovereign Order was
    “willfully blind” to the fact that the Delaware organization was already using
    similar marks. 
    Id. at 1300.
    Because the Sovereign Order’s word marks were
    cancelled, the district court concluded that its infringement claims for those marks
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    failed as well. As for the design mark, the district court rejected the Sovereign
    Order’s claim of infringement because it found the parties’ marks visually
    distinguishable, “thus removing any possibility for consumer confusion.” 
    Id. at 1301.
    Finally, the district court rejected the Sovereign Order’s claims under state
    law for the same reasons it rejected the Sovereign Order’s claims of infringement.
    It added that the parties’ word marks are not likely to be confused because “[t]he
    Court’s own [Internet] research indicates that there are numerous Orders that use
    this type of terminology in their names.” 
    Id. at 1303
    & n.14.
    2. First Appeal
    In the first appeal, we affirmed in part and reversed in part. We affirmed the
    judgment for the Florida Priory on the Sovereign Order’s claim of false
    advertising. We ruled that “the district court erred when it permitted Papanicolaou,
    a lay witness, to testify about historical matters.” SMOM 
    II, 702 F.3d at 1295
    .
    Papanicolaou was never “qualified as an expert witness” and could only testify
    about matters within his “‘personal knowledge,’” 
    id. (quoting Fed.
    R. Evid. 602),
    which meant that the finding of the district court that the Sovereign Order and the
    Florida Priory “shared a history prior to 1798” was unsupported. 
    Id. But we
    concluded that this error was harmless because the district court gave an
    “alternative ground” to support its decision—namely, that the Florida Priory is
    non-Catholic. 
    Id. 7 Case:
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    We reversed with respect to the remaining claims and counterclaims. We
    reversed the cancellation of the Sovereign Order’s word marks because the district
    court applied the wrong legal standard and because the Florida Priory failed to
    prove that the Sovereign Order had the requisite mental state for fraud. We also
    explained that the Patent and Trademark Office was not misled because, at the time
    of registration, the Sovereign Order successfully distinguished its marks by
    explaining they were service marks, unlike the Delaware organization’s collective
    membership mark. We then reversed the judgment for the Florida Priory on the
    Sovereign Order’s claims of infringement. The district court failed to apply the
    seven-factor balancing test required by our precedent. We remanded “so the
    district court [could] conduct the proper, multi-factor infringement analysis for the
    design marks . . . [and] word marks.” 
    Id. at 1294
    (footnote omitted). Because the
    Sovereign Order’s state-law claims were tied to its infringement claims, we
    remanded those claims as well. We instructed the district court “to limit its
    analysis to facts in the record and to refrain from consulting outside sources on the
    Internet that have not been cited, submitted, or recognized by the parties.” 
    Id. at 1296.
    The Sovereign Order requested that we reassign the case to a different
    district judge on remand. The Sovereign Order complained about several
    comments that the district judge made about the parties and their motives. For
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    example, in his published opinion, the district judge wrote the following
    disparaging comment:
    The parties present themselves as Christian charities. The Court
    struggles with the parties’ characterizing themselves in that manner,
    however. The amounts of money each party has raised for charitable
    purposes are unimpressive, which leads the Court to believe that the
    members of both [the Sovereign Order] and the [Florida Priory] are
    more interested in dressing up in costumes, conferring titles on each
    other and playing in a “weird world of princes and knights” than in
    performing charitable 
    acts. 816 F. Supp. 2d at 1294
    n.2 (quoting his own comments from trial). The district
    judge also stated, “It just baffles me that two charitable groups are spending their
    charitable money suing one another and wasting all . . . these funds on litigation.”
    Trial Tr. 34. On appeal, we deemed these comments “offensive,” “unnecessar[ily]
    belittling,” and “wholly inappropriate.” SMOM 
    II, 702 F.3d at 1297
    .
    Nevertheless, we found that the district judge exhibited no “actual bias in favor of,
    or against, one party over the other” and explained that reassignment would require
    “duplication of resources” in this “fact-intensive” case. 
    Id. We denied
    the
    Sovereign Order’s request for reassignment and expressed our expectation that “on
    remand, both parties will be treated with the respect they deserve and that the
    district court will be able to freshly consider the remanded claims.” 
    Id. 3. Second
    District Court Decision
    On remand, the district court again entered judgment for the Florida Priory
    on all of the Sovereign Order’s claims. With respect to the claims of infringement,
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    the district court identified and applied the seven-factor balancing test for
    confusion: “(1) the type of mark; (2) the similarity of the marks; (3) the similarity
    of the services the marks represent; (4) the similarity of the parties’ service outlets
    and customers; (5) the nature and similarity of the parties’ advertising media;
    (6) the defendant’s intent; and (7) any actual confusion.” Sovereign Military
    Hospitaller Order of Saint John of Jerusalem of Rhodes & of Malta v. Fla. Priory
    of the Knights Hospitallers of the Sovereign Order of Saint John of Jerusalem,
    Knights of Malta, the Ecumenical Order (SMOM III), No. 09-81008-CIV, slip op.
    at 3 (S.D. Fla. Aug. 19, 2014) (citing SMOM 
    II, 702 F.3d at 1293
    ). It also
    considered the Florida Priory’s defenses of prior use with respect to the Sovereign
    Order’s incontestable marks. Ultimately, the district court entered judgment for
    the Florida Priory on the Sovereign Order’s claims of infringement and its claims
    under state law.
    The district court found that a few factors in the balancing test weigh in
    favor of the Sovereign Order. The first factor favors the Sovereign Order, the
    district court found, with respect to its incontestable marks—i.e., the design mark,
    “Sovereign Military Hospitaller Order of St. John of Jerusalem of Rhodes and of
    Malta,” and “Knights of Malta.” The district court recognized that, under Dieter v.
    B&H Industries of Southwest Florida, Inc., 
    880 F.2d 322
    , 329 (11th Cir. 1989), an
    incontestable mark is presumptively strong. The district court also found that the
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    similarity of the marks favors the Sovereign Order with respect to its word marks.
    The district court found “unmistakable” similarities between the parties’ word
    marks, explaining that the Florida Priory’s name includes nearly all of the
    Sovereign Order’s marks. SMOM III, No. 09-81008-CIV, slip op. at 8. The
    addition of “Florida Priory” and “Ecumenical Order,” according to the district
    court, “is insufficient to render the [Priory’s name] dissimilar.” 
    Id. The district
    court also found that the similarity of services favors the Sovereign Order with
    respect to all of its marks. It recognized that both parties “are engaged in
    charitable activities.” 
    Id. at 9.
    But it attributed little weight to this factor because
    “[t]here is nothing unique in charitable services” and “[c]ountless charitable
    organizations exist throughout the world.” 
    Id. The district
    court found that the remaining factors—and the overall
    balance—favor the Florida Priory. With respect to the first factor, the district court
    found that the Sovereign Order’s contestable word marks—“Hospitallers of St.
    John of Jerusalem” and “Order of St. John of Jerusalem”—are weak. It found that
    the contestable word marks employ “commonly used generic words” like “Saint
    John” and “hospitaller.” 
    Id. at 7.
    It also found that the marks are used extensively
    by third parties. The district court cited testimony that “[a]t least 20 charitable
    organizations can be found on the Internet that use the terms ‘Saint John,’
    ‘Knights,’ ‘Hospitallers,’ and ‘Knights of Malta’ in the names.” 
    Id. And many
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    “Orders of St. John” and “Orders of the Knights of Malta,” foreign and domestic,
    are featured in tourism publications for the island of Malta. 
    Id. Moreover, several
    groups “share the non-exclusive license to use [the Sovereign Order’s] name.” 
    Id. As for
    the similarity of the marks, the district court found that it favors the
    Florida Priory with respect to the Sovereign Order’s design mark. Citing its earlier
    decision, the district court reiterated that the parties’ “two symbols are easily
    distinguishable.” 
    Id. at 8.
    The Florida Priory’s design “contains two crosses” to
    the Sovereign Order’s one. SMOM 
    I, 816 F. Supp. 2d at 1301
    . And the Florida
    Priory’s shield has an ordinary cross on it, but the Sovereign Order’s has a Maltese
    cross. Moreover, only the Florida Priory’s mark features a crown.
    The district court found that the fourth and fifth factors favor the Florida
    Priory. The district court found “both similarities and differences between the
    parties’ methods for fundraising.” SMOM III, No. 09-81008-CIV, slip op. at 9–10.
    Both parties use newsletters, the Internet, and email to reach Christian donors of all
    denominations. But, unlike the Florida Priory, the Sovereign Order also obtains
    funds from the federal government and some Catholic organizations. Moreover,
    only the Ecumenical Order has advertised on television. Based on these “minor
    differences” in fundraising and the Sovereign Order’s failure to prove that “the
    parties’ advertising reached the same individuals,” 
    id. at 11–12,
    the district court
    found that the fourth and fifth factors favor the Florida Priory.
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    The district court also found that the defendant’s intent favors the Florida
    Priory. It found that the Florida Priory’s parent, the Ecumenical Order, has used
    the marks at issue since 1911, well before the Sovereign Order began using them.
    To trace this history, the district court relied on Papanicolaou’s testimony about
    several documents: minutes from a 1908 meeting of the “Knights of Malta”;
    incorporation documents from 1911 for a New Jersey organization, “Knights of
    Malta”; incorporation documents from 1956 for a Delaware organization,
    “Sovereign Order of Saint John of Jerusalem, Inc.”; and registration documents
    filed by the Delaware organization in 1958 for the collective membership mark
    “Sovereign Order of Saint John of Jerusalem, Knights of Malta,” dating the mark’s
    first use in commerce as 1911. The district court credited Papanicolaou’s
    testimony that the Ecumenical Order shares an unbroken lineage with the Delaware
    and New Jersey organizations. Furthermore, the district court credited
    Papanicolaou’s testimony that his organization added “Ecumenical Order” to its
    name in 2002 to distinguish itself from the Sovereign Order. It ultimately found no
    evidence of bad faith, “especially considering that [the Florida Priory’s] parent’s
    use of the mark in commerce predated [the Sovereign Order’s] use.” 
    Id. at 12.
    The district court found that the seventh and final factor—actual
    confusion—favors the Florida Priory. The district court first found that the
    Sovereign Order itself has admitted that the parties’ marks are not likely to be
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    confused. When applying for registration in 2002, the Sovereign Order attested
    that its word marks were not likely to cause confusion with any preexisting marks.
    Yet, the district court found that the Ecumenical Order was already using the mark
    “Sovereign Order of Saint John of Jerusalem, Knights of Malta.” 
    Id. at 13.
    Accordingly, the Sovereign Order was either “aware that [the Florida Priory’s]
    parent existed but did not believe that the marks were confusingly similar, or [the
    Sovereign Order] was unaware that [the Florida Priory’s] parent existed.” 
    Id. at 14.
    “Either scenario,” the district court reasoned, “leads to a finding of absence of
    actual confusion.” 
    Id. The district
    court also found lacking the evidence of actual
    confusion that the Sovereign Order presented at trial. For example, the Sovereign
    Order introduced an email from Gail Quigley, the cousin of the president of the
    Sovereign Order’s American Association. Quigley had received an email from the
    Florida Priory soliciting donations and forwarded it to her cousin, adding, “I don’t
    know how I got on this distribution list. I’m confused about this group and your
    Order of Malta. I think you have your origins with them. They seem much more
    military.” The district court did not find this email exchange useful because
    Quigley was not a donor and because her emails suggest she understood the
    difference between the Sovereign Order and the Florida Priory. Finally, the district
    court denied the Sovereign Order’s motion to supplement the record with evidence
    of actual confusion since the bench trial in 2011. The proposed evidence included
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    an article in the New York Times discussing the prevalence of copycat orders, a
    press release about the Florida Priory that mistakenly directs readers to the
    Sovereign Order’s website, and evidence that the Florida Priory falsely claims to
    be recognized by the Vatican. The district court denied the motion in a footnote,
    reasoning that it “was instructed [by the Court of Appeals] to evaluate the
    likelihood of confusion with regard to the marks at issue based on the evidence
    presented at trial.” 
    Id. at 14
    n.1.
    After considering the seven factors, the district court ruled in favor of the
    Florida Priory. It found that the balance of factors weighed in favor of the Florida
    Priory with respect to the Sovereign Order’s contestable marks. As for the
    incontestable marks, the district court found that the Sovereign Order’s claims
    failed “on account of the prior use defense.” 
    Id. at 17.
    Specifically, the Florida
    Priory challenged the Sovereign Order’s incontestable marks under sections
    1115(b)(5) and (b)(6) of the Lanham Act, 15 U.S.C. § 1115(b)(5)–(6). The district
    court considered those provisions and, without specifying which one it was
    applying, found that the Florida Priory had proved prior use. Again relying on
    Papanicolaou’s testimony about the early–twentieth century documents, the district
    court found that the Ecumenical Order had used the marks before the Sovereign
    Order used them. SMOM III, No. 09-81008-CIV, slip op. at 15–16.
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    In this second appeal, the Sovereign Order complains about several
    comments that the district judge made on remand. For instance, the Sovereign
    Order complains that the district judge again impugned its motives, speculating
    that “it’s obvious what’s going on here, that [the Sovereign Order] waited five
    years until [its marks] became [i]ncontestable where [it] knew all along [that] the
    defendant was using this name.” Tr. 3. Additionally, the district judge told the
    parties, “[A]s I looked over what the other senior judges are doing, a number of
    them say we don’t want any trademark cases, and I thought, you know, that’s
    probably a good idea.” 
    Id. at 4.
    II. STANDARDS OF REVIEW
    “After a bench trial, we review the district court’s conclusions of law de
    novo and the district court’s factual findings for clear error,” Tartell v. S. Fla. Sinus
    & Allergy Ctr., Inc., 
    790 F.3d 1253
    , 1257 (11th Cir. 2015) (quoting Proudfoot
    Consulting Co. v. Gordon, 
    576 F.3d 1223
    , 1230 (11th Cir. 2009)), including its
    finding that “two marks are not likely to be confused,” SMOM 
    II, 702 F.3d at 1289
    .
    “A finding is ‘clearly erroneous’ when although there is evidence to support it, the
    reviewing court on the entire evidence is left with the definite and firm conviction
    that a mistake has been committed.” United States v. U.S. Gypsum Co., 
    333 U.S. 364
    , 395, 
    68 S. Ct. 525
    , 542 (1948). We review the denial of a motion to
    supplement the record for abuse of discretion. Elston v. Talladega Cty. Bd. of
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    Educ., 
    997 F.2d 1394
    , 1405 (11th Cir. 1993). Finally, we can reassign a case to a
    different district judge on remand, but it is an “extraordinary” measure that “we do
    not order . . . lightly.” United States v. Shaygan, 
    652 F.3d 1297
    , 1318 (11th Cir.
    2011) (internal quotation marks omitted).
    III. DISCUSSION
    In this second appeal, the Sovereign Order challenges the judgment for the
    Florida Priory on its claims of infringement under the Lanham Act and its related
    claims under state law. In the event of a remand, the Sovereign Order renews its
    request to reassign the case to a different district judge. The Florida Priory, for its
    part, largely defends the district court and its various findings and rulings.
    The district court committed reversible errors. With respect to infringement,
    the district court erred in considering several of the factors for likely confusion,
    incorrectly assessed the Florida Priory’s defenses of prior use, and misinterpreted
    our decision in the first appeal when it denied the Sovereign Order’s motion to
    supplement the record. For the same reasons, the district court erred in considering
    the Sovereign Order’s claims under state law. Although we are concerned about
    the district judge’s inappropriate comments throughout this litigation and his
    failures to adhere to our previous decision, we conclude that reassignment on
    remand is not warranted.
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    A. Lanham Act Infringement
    The Sovereign Order’s primary claims against the Florida Priory are for
    infringement under the Lanham Act. A person is liable for infringement if he uses
    a mark in commerce that is confusingly similar to a registered mark. See 15 U.S.C.
    § 1114(1)(a). A plaintiff bringing an infringement action must prove “first, that its
    mark is valid and, second, that the defendant’s use of the contested mark is likely
    to cause confusion.” 
    Dieter, 880 F.2d at 326
    . The second element—confusion—
    requires the district court to balance seven factors:
    (1) strength of the mark alleged to have been infringed; (2) similarity
    of the infringed and infringing marks; (3) similarity between the
    goods and services offered under the two marks; (4) similarity of the
    actual sales methods used by the holders of the marks, such as their
    sales outlets and customer base; (5) similarity of advertising methods;
    (6) intent of the alleged infringer to misappropriate the proprietor’s
    good will; and (7) the existence and extent of actual confusion in the
    consuming public.
    Tana v. Dantanna’s, 
    611 F.3d 767
    , 774–75 (11th Cir. 2010). The district court
    “does not have to consider all of these factors in every case and in some cases,
    ‘new’ factors may merit consideration.” Swatch Watch, S.A. v. Taxor, Inc., 
    785 F.2d 956
    , 958 (11th Cir. 1986). “The real question is whether the court’s ultimate
    determination about the ‘likelihood of confusion’ was correct.” Univ. of Ga.
    Athletic Ass’n v. Laite, 
    756 F.2d 1535
    , 1543 (11th Cir. 1985).
    The Sovereign Order challenges the judgment for the Florida Priory on its
    claims of infringement. With respect to all of its marks, the Sovereign Order
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    contests the application of several factors in the balancing test for likelihood of
    confusion. With respect to its incontestable marks, the Sovereign Order contends
    that the district court erred when it considered the Florida Priory’s defenses of
    prior use.
    The district court misapplied several factors when it assessed the likelihood
    of confusion, and it erred by treating the defenses of prior use in sections
    1115(b)(5) and (b)(6) of the Lanham Act as defenses on the merits. We first
    discuss the application of the balancing test for confusion and then discuss the
    defenses of prior use.
    1. Balancing Test
    The Sovereign Order challenges all of the factors that the district court found
    in favor of the Florida Priory. That is, the Sovereign Order challenges the findings
    about the first factor with respect to its contestable marks, the second factor with
    respect to its design mark, and the fourth through seventh factors with respect to all
    of its marks. With regard to the seventh factor, the Sovereign Order also
    challenges the denial of its motion to supplement the record.
    The district court erred with respect to the first, second, fourth, fifth, sixth,
    and seventh factors. It also erred by denying the Sovereign Order’s motion to
    supplement the record. We address the seven factors, in turn, below.
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    a. Strength of the Plaintiff’s Marks
    The first factor assesses the strength of the plaintiff’s marks. See John H.
    Harland Co. v. Clarke Checks, Inc., 
    711 F.2d 966
    , 973 (11th Cir. 1983). “The
    stronger the mark, the greater the scope of protection accorded it, the weaker the
    mark, the less trademark protection it receives.” Frehling Enters., Inc. v. Int’l
    Select Grp., Inc., 
    192 F.3d 1330
    , 1335 (11th Cir. 1999). We have described this
    factor as the “second most important factor” in the seven-factor balancing test for
    confusion. Caliber Auto. Liquidators, Inc. v. Premier Chrysler, Jeep, Dodge, LLC,
    
    605 F.3d 931
    , 938 (11th Cir. 2010).
    A factfinder assesses the strength of a mark in two ways. It first classifies
    the mark as “generic, descriptive, suggestive, or arbitrary.” Custom Mfg. & Eng’g,
    Inc. v. Midway Servs., Inc., 
    508 F.3d 641
    , 648 (11th Cir. 2007). Arbitrary marks
    are the strongest, and generic marks are the weakest. See Aronowitz v. Health-
    Chem Corp., 
    513 F.3d 1229
    , 1239 (11th Cir. 2008). It then considers “the degree
    to which third parties make use of the mark.” Frehling 
    Enters., 192 F.3d at 1336
    .
    “The less that third parties use the mark, the stronger it is, and the more protection
    it deserves.” 
    Id. The district
    court found that the strength of the mark favors the Sovereign
    Order with respect to the incontestable marks—the design mark, “Sovereign
    Military Hospitaller Order of St. John of Jerusalem of Rhodes and of Malta,” and
    20
    Case: 14-14251     Date Filed: 10/15/2015    Page: 21 of 49
    “Knights of Malta”—but favors the Florida Priory with respect to the contestable
    marks—“Hospitallers of St. John of Jerusalem” and “Order of St. John of
    Jerusalem.” The Florida Priory challenges the former finding, and the Sovereign
    Order challenges the latter. We review both findings and conclude that the district
    court did not err in assessing the strength of the incontestable marks but erred in
    assessing the strength of the contestable marks.
    i.   The Incontestable Marks
    The Florida Priory challenges the finding that the Sovereign Order’s
    incontestable marks are presumptively strong. The Florida Priory disagrees with
    our decision in Dieter, which recognized this presumption, but concedes that
    Circuit law required the district court to apply it. The Florida Priory nevertheless
    contends that its defenses of prior use should defeat this presumption. The district
    court treated the Florida Priory’s defenses as complete defenses on the merits—an
    error we discuss later in the opinion. But, setting that issue aside, the Florida
    Priory contends that its defenses of prior use at least rebut the incontestable status
    of the Sovereign Order’s marks and the presumption that they are strong.
    Although we largely agree with the Florida Priory’s criticisms of Dieter, we
    conclude that the district court correctly treated the Sovereign Order’s
    incontestable marks as presumptively strong. We also conclude that the Florida
    Priory’s defenses of prior use do not rebut this presumption. Under the plain
    21
    Case: 14-14251      Date Filed: 10/15/2015    Page: 22 of 49
    language of the Lanham Act, those defenses are not relevant to the likelihood of
    confusion. They defeat only the conclusive presumption that incontestable marks
    are valid, not the presumption that incontestable marks are strong for purposes of
    confusion. Other statutory defenses may defeat the latter presumption, see, e.g., 15
    U.S.C. § 1065, but the Florida Priory did not raise them. To put the Florida
    Priory’s arguments in context, we must first explore the role that incontestability
    plays under the Lanham Act.
    Incontestability offers two key benefits for plaintiffs complaining about an
    infringement. With respect to the first element of infringement—validity—
    incontestability provides “conclusive evidence of the validity of the registered
    mark and of the registration of the mark, of the registrant’s ownership of the mark,
    and of the registrant’s exclusive right to use the registered mark in commerce.”
    
    Id. § 1115(b)
    (emphasis added). Registration alone, by contrast, provides only
    “prima facie evidence of . . . validity.” 
    Id. § 1115(a)
    (emphasis added).
    In this Circuit, incontestability also benefits plaintiffs with respect to the
    second element of infringement—confusion. We held in Dieter that
    incontestability gives plaintiffs an advantage with respect to the first factor in the
    seven-factor balancing test for likelihood of confusion. 
    See 880 F.2d at 328
    –29;
    see also Caliber Auto. 
    Liquidators, 605 F.3d at 939
    ; Frehling 
    Enters., 192 F.3d at 1336
    . An incontestable mark is “presumed to be at least descriptive with
    22
    Case: 14-14251     Date Filed: 10/15/2015    Page: 23 of 49
    secondary meaning, and therefore a relatively strong mark.” 
    Dieter, 880 F.2d at 329
    .
    On this point, our precedent in Dieter is an outlier. The majority of circuits
    to consider the question have held that incontestability does not affect the strength
    of a mark for purposes of confusion. See Lone Star Steakhouse & Saloon, Inc. v.
    Alpha of Va., Inc., 
    43 F.3d 922
    , 935 (4th Cir. 1995); Oreck Corp. v. U.S. Floor
    Sys., Inc., 
    803 F.2d 166
    , 171 (5th Cir. 1986); Munters Corp. v. Matsui Am., Inc.,
    
    909 F.2d 250
    , 252 (7th Cir. 1990); Miss World (UK) Ltd. v. Mrs. Am. Pageants,
    Inc., 
    856 F.2d 1445
    , 1449 (9th Cir. 1988), abrogated in part on other grounds by
    Eclipse Assocs. Ltd. v. Data Gen. Corp., 
    894 F.2d 1114
    , 1116 n.1 (9th Cir. 1990);
    Hornady Mfg. Co. v. Doubletap, Inc., 
    746 F.3d 995
    , 1008 n.13 (10th Cir. 2014).
    But see Wynn Oil Co. v. Am. Way Serv. Corp., 
    943 F.2d 595
    , 600 (6th Cir. 1991)
    (agreeing with our Circuit). The Trademark Trial and Appeal Board agrees with
    the majority view. See Safer, Inc. v. OMS Invs., Inc., 94 U.S.P.Q.2d 1031, 1036
    (T.T.A.B. 2010). As do the leading treatises. See, e.g., 6 J. Thomas McCarthy,
    McCarthy on Trademarks and Unfair Competition § 32:155 (4th ed.); Restatement
    (Third) of Unfair Competition § 21, reporter’s note (1995).
    The law in this Circuit is almost certainly incorrect. The incontestability of
    a mark, by itself, says nothing about its strength. A mark becomes incontestable
    when the owner uses it in commerce for five consecutive years and files an
    23
    Case: 14-14251     Date Filed: 10/15/2015    Page: 24 of 49
    affidavit with the Patent and Trademark Office attesting that the mark is not
    generic, not subject to a prior adverse judgment, and not currently subject to
    litigation. See 15 U.S.C. § 1065. Yet, “the test for likelihood of confusion is based
    on the perceptions of consumers in the marketplace, which are ordinarily
    unaffected by the status of a mark’s registration.” Restatement § 21, reporter’s
    note. Furthermore, “trademark rights are not static and . . . the strength of a mark
    may change over time.” Safer, 94 U.S.P.Q.2d at 1036. That a mark enjoyed
    incontestable status in the past says very little about its current strength in the
    marketplace. See 6 McCarthy § 32:155 (criticizing Dieter because “it focuses
    solely on the inherent distinctiveness of a mark and ignores the acquired
    distinctiveness and strength of the mark in the real world marketplace”).
    Moreover, the Lanham Act was amended after Dieter addressed the
    relationship between incontestability and confusion. The Trademark Law Revision
    Act of 1988 added the following proviso to section 1115 of the Lanham Act:
    “[The] conclusive evidence of the right to use [a] registered [incontestable] mark
    shall be subject to proof of infringement as defined in section [1114].” Pub. L. No.
    100-667, § 128(b)(1), 102 Stat. 3935, 3945 (emphasis added). With this
    amendment, Congress decoupled the questions of incontestability and validity
    from the questions of infringement and confusion. See Petro Shopping Ctrs. L.P.
    v. James River Petrol., Inc., 
    130 F.3d 88
    , 92 (4th Cir. 1997); cf. KP Permanent
    24
    Case: 14-14251     Date Filed: 10/15/2015    Page: 25 of 49
    Make-Up, Inc. v. Lasting Impression I, Inc., 
    543 U.S. 111
    , 118, 
    125 S. Ct. 542
    , 548
    (2004) (“Section 1115(b) places a burden of proving likelihood of confusion (that
    is, infringement) on the party charging infringement even when relying on an
    incontestable registration.”). The Dieter Court had no occasion to consider this
    statutory change because the amendment became effective in November 1989,
    three months after Dieter was decided. See Pub. L. No. 100-667, § 136, 102 Stat.
    at 3948. But our later decisions followed Dieter without questioning its reasoning
    or acknowledging the change in statutory language. See Caliber Auto. 
    Liquidators, 605 F.3d at 939
    ; Frehling 
    Enters., 192 F.3d at 1336
    .
    Nevertheless, “one panel of this Court cannot disregard the precedent set by
    a prior panel, even though it conceives error in the precedent.” United States v.
    Romeo, 
    122 F.3d 941
    , 942 n.1 (11th Cir. 1997) (quoting Davis v. Estelle, 
    529 F.2d 437
    , 441 (5th Cir. 1976)). Although this principle gives way when “the prior
    panel’s decision was based on legislation that ha[s] been changed,” United States
    v. Woodard, 
    938 F.2d 1255
    , 1258 n.4 (11th Cir. 1991), our Court has followed
    Dieter even after the 1988 amendments to the Lanham Act, see, e.g., Caliber Auto.
    
    Liquidators, 605 F.3d at 939
    . And it does not matter, for purposes of law of the
    Circuit, that our later decisions failed to consider the change in statutory language.
    See DeYoung v. Owens, 
    646 F.3d 1319
    , 1325 (11th Cir. 2011) (“[T]he mere act of
    proffering additional reasons not expressly considered previously will not open the
    25
    Case: 14-14251      Date Filed: 10/15/2015     Page: 26 of 49
    door to reconsideration of the question by a second panel.” (quoting Smith v. GTE
    Corp., 
    236 F.3d 1292
    , 1302 (11th Cir. 2001)). Dieter remains the law of the
    Circuit, and we must continue to follow it. Accordingly, the district court correctly
    determined that the Sovereign Order’s incontestable marks are presumptively
    strong.
    Accepting that incontestable marks are presumptively strong in this Circuit,
    the Florida Priory contends that its defenses of prior use should nevertheless defeat
    the presumption we recognized in Dieter. In the district court, the Florida Priory
    argued that it satisfied the criteria for the defenses in sections 1115(b)(5) and (b)(6)
    of the Lanham Act. Under section 1115(b)(5), a defendant must prove that “[its]
    mark . . . was adopted without knowledge of the [plaintiff’s] prior use and has been
    continuously used by [the defendant] or those in privity with him from a date prior
    to [the plaintiff’s registration].” 15 U.S.C. § 1115(b)(5). Under section
    1115(b)(6), a defendant must prove that “[its] mark . . . was registered and used
    prior to the registration . . . or publication . . . of the registered mark of the
    [plaintiff], and not abandoned.” 
    Id. § 1115(b)
    (6). The Florida Priory’s argument
    presents a question of first impression: do the statutory defenses in section 1115(b)
    of the Lanham Act defeat the presumption of strength we identified in Dieter?
    Based on the text of the statute, we reject the Florida Priory’s argument.
    According to the Lanham Act, the “defenses or defects” in section 1115(b) rebut
    26
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    “[s]uch conclusive evidence of the right to use the registered mark.” 
    Id. § 1115(b)
    .
    In other words, they go to the first factor of infringement—validity. The
    presumption we recognized in Dieter, by contrast, goes to second element of
    infringement—confusion. We cannot treat the defenses in section 1115(b) as
    defenses to the presumption we recognized in Dieter without overriding the plain
    language of the Lanham Act. Although Dieter itself is in conflict with the statute,
    we decline to extend its error any further than necessary.
    Of course, defendants can invoke other statutory defenses that would
    potentially defeat the presumption from Dieter. For example, section 1065 of the
    Lanham Act—the provision that defines incontestability—also contains a defense
    of prior use. Under that defense, a defendant can challenge incontestability “to the
    extent” that the plaintiff’s registered mark “infringes a valid right acquired [by the
    defendant] under the law of any State or Territory by use of a mark or trade name
    continuing from a date prior to the date of registration . . . of such registered
    mark.” 
    Id. § 1065.
    This defense could be relevant to the Dieter presumption
    because—unlike section 1115(b)—it defeats the “incontestable” status of a mark,
    not the conclusive presumption of validity that comes with incontestability.
    Compare 
    id., with id.
    § 1115(b).
    But the Florida Priory never invoked any such defense. The defense of prior
    use in section 1065 turns on state law. See 
    id. § 1065;
    accord Dorpan, S.L. v.
    27
    Case: 14-14251      Date Filed: 10/15/2015   Page: 28 of 49
    Hotel Melia, Inc., 
    728 F.3d 55
    , 63 & n.10 (1st Cir. 2013); Watec Co. v. Liu, 
    403 F.3d 645
    , 652 (9th Cir. 2005); Advance Stores Co. v. Refinishing Specialties, Inc.,
    
    188 F.3d 408
    , 412–13 (6th Cir. 1999). The Florida Priory has never explained how
    it obtained rights to the Sovereign Order’s marks under state law and satisfied the
    other conditions in section 1065. Any such defense is, therefore, forfeited. See
    Maradiaga v. United States, 
    679 F.3d 1286
    , 1294 (11th Cir. 2012).
    In sum, the district court correctly determined that the Sovereign Order’s
    incontestable marks are presumptively strong. Although this presumption is
    legally dubious, it remains the binding law of the Circuit. The Florida Priory’s
    defenses of prior use under sections 1115(b)(5) and (b)(6) do not defeat this
    presumption because the Lanham Act expressly limits the effect of those defenses.
    The Florida Priory failed to raise any other defense that could defeat the
    presumption we recognized in Dieter.
    ii.   The Contestable Marks
    The Sovereign Order challenges the finding that its contestable marks are
    weak. The district court stated that the marks are “generic” because they employ
    “commonly used” words. SMOM III, No. 09-81008-CIV, slip op. at 7. It also
    found that the marks are used extensively by third parties. The Sovereign Order
    contends that the district court erred by underestimating the uniqueness of its
    marks.
    28
    Case: 14-14251     Date Filed: 10/15/2015   Page: 29 of 49
    We agree with the Sovereign Order that the district court erred in two
    respects. First, the strength of a mark does not turn on its component words in a
    vacuum, but instead “the relationship between the name and the service or good it
    describes.” Frehling 
    Enters., 192 F.3d at 1335
    (emphasis added). For example,
    “apple” is a common word, but it is a strong mark when used in connection with
    personal computers. See 2 McCarthy § 11:11. And “sun” is a common word, but
    it is a strong mark when used in connection with banking. See Frehling 
    Enters., 192 F.3d at 1335
    . The correct standard is whether the Sovereign Order’s marks are
    strong when used in connection with the Sovereign Order’s services. The district
    court erred by evaluating the uniqueness of the individual words that comprise the
    Sovereign Order’s marks—e.g., “hospitaller” and “Saint John”—instead of
    evaluating the relationship between the marks and the services that the Sovereign
    Order provides. Second, the district court misunderstood what matters when
    considering third-party use. With respect to licensees, their use does not weaken
    the Sovereign Order’s marks. See Univ. of Ga. Athletic 
    Ass’n, 756 F.2d at 1545
    (“[W]idespread use of a mark by licensees would tend to support, rather than rebut,
    the proposition that [the] mark is a strong one.”). And, with respect to foreign
    groups using the Sovereign Order’s marks in other countries, their use is irrelevant
    to the strength of the marks in the United States. See E. Remy Martin & Co. v.
    Shaw-Ross Int’l Imports, Inc., 
    756 F.2d 1525
    , 1531, 1533 (11th Cir. 1985). As for
    29
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    the remaining examples, “the significance of third-party use” depends on “the
    entire name a third party uses.” Safeway Stores, Inc. v. Safeway Discount Drugs,
    Inc., 
    675 F.2d 1160
    , 1165 (11th Cir. 1982) (emphasis added). That other
    organizations use parts of the Sovereign Order’s word marks is not persuasive
    evidence of third-party use. See 
    id. Moreover, the
    district court identified only
    twenty examples of third-party use—a number “substantially less than in other
    cases in which we have found significant third-party use.” 
    Id. b. Similarity
    of the Parties’ Marks
    The second factor for confusion—the similarity of marks—requires the
    factfinder to compare the plaintiff’s marks with the defendant’s marks and measure
    their similarity. “[T]he greater the similarity . . . , the greater the likelihood of
    confusion.” Exxon Corp. v. Tex. Motor Exch. of Hous., Inc., 
    628 F.2d 500
    , 505
    (5th Cir. 1980). Similarity must be determined “by considering the overall
    impression created by the mark as a whole rather than simply comparing individual
    features of the marks.” 
    Id. Relevant points
    of comparison include “the
    appearance, sound and meaning of the marks, as well as the manner in which the
    marks are used.” John H. 
    Harland, 711 F.2d at 975
    .
    Neither party challenges the finding of the district court that the similarity of
    the word marks favors the Sovereign Order, but the Sovereign Order challenges the
    finding that the design marks are dissimilar. It argues that the parties’ design
    30
    Case: 14-14251     Date Filed: 10/15/2015    Page: 31 of 49
    marks are strikingly similar. It highlights the common design elements—a shield
    and a Maltese cross—that are featured in both marks and the overall impression
    that the marks convey.
    We conclude that the truth is somewhere in the middle: the district court did
    not clearly err by finding this factor favors the Florida Priory, but it clearly erred to
    the extent it attributed significant weight to this factor. See Frehling 
    Enters., 192 F.3d at 1338
    . The parties’ design marks are similar:
    Both marks feature a shield and a Maltese cross. Both marks invoke impressions
    of Malta, Christianity, and the military, and they are used in the same way—as the
    symbol for a religious charitable organization. See AmBrit, Inc. v. Kraft, Inc., 
    812 F.2d 1531
    , 1541 (11th Cir. 1986) (finding confusing similarity in trade dress when,
    “[a]lthough a close examination of the two wrappers reveals significant
    differences,” “each is the same size, each has a textured silver foil background,
    each is printed primarily with blue and white inks, each includes the product name
    in large block letters and the company name in smaller script, and each features a
    31
    Case: 14-14251      Date Filed: 10/15/2015      Page: 32 of 49
    polar bear”); Exxon 
    Corp., 628 F.2d at 505
    (finding confusing similarity between
    two marks that were used similarly and were both “printed in red with all block
    letters on a white background” with blue underneath); John H. 
    Harland, 711 F.2d at 976
    (“Although the similarities in appearance, sound and meaning between the
    marks . . . are far from overwhelming, these similarities are accentuated by the
    manner in which the marks are used.”). The overall designs of the marks are
    different, however, and they are visually distinguishable. Because there are “both
    similarities and differences,” we “cannot say flatly that either the marks are or are
    not visually similar.” 4 McCarthy § 23:25. Instead, we conclude that this factor
    does not meaningfully tip the scales one way or the other. See John H. 
    Harland, 711 F.2d at 976
    ; see also In re Coors Brewing Co., 
    343 F.3d 1340
    , 1344 (Fed. Cir.
    2003) (“Although we uphold the . . . finding that the two marks are generally
    similar, . . . we note that similarity is not a binary factor but is a matter of degree.
    Because there are significant differences in the design of the two marks, the
    finding of similarity is a less important factor . . . .”).
    c. Similarity of Services
    Neither party challenges the finding of the district court that this factor
    favors the Sovereign Order.
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    Case: 14-14251      Date Filed: 10/15/2015    Page: 33 of 49
    d–e. Similarity of Sales and Advertising Methods
    The fourth factor—similarity of the parties’ sales methods—and the fifth
    factor—similarity of the parties’ advertising methods—merge in this case. The
    former focuses on “where, how, and [with] whom” the parties do business.
    Frehling 
    Enters., 192 F.3d at 1339
    . “Dissimilarities between the retail outlets for
    and the predominant consumers of plaintiff’s and defendants’ goods lessen the
    possibility of confusion . . . .” Amstar Corp. v. Domino’s Pizza, Inc., 
    615 F.2d 252
    , 262 (5th Cir. 1980). The latter compares the parties’ advertisements and the
    audiences they reach. See 
    AmBrit, 812 F.2d at 1542
    ; Amstar 
    Corp., 615 F.2d at 262
    . “The greater the similarity . . . , the greater the likelihood of confusion.”
    Exxon 
    Corp., 628 F.2d at 506
    . The Sovereign Order and the Florida Priory
    identify their “customers” as their donors, not the recipients of their charitable
    services. Accordingly, both their “sales” and their “advertising” methods are their
    fundraising methods.
    The Sovereign Order contests the finding that these two factors favor the
    Florida Priory. The district court found that, unlike the Florida Priory, the
    Sovereign Order obtains funding from Catholic organizations and the federal
    government. The Sovereign Order does not disagree with this finding, but it
    argues that the district court applied an overly stringent standard in assessing the
    similarity of the parties’ potential donors.
    33
    Case: 14-14251      Date Filed: 10/15/2015    Page: 34 of 49
    We again agree that the district court erred. By its own findings, the
    fundraising methods and target donors of the Sovereign Order and the Florida
    Priory overlap significantly. The district court found that both parties use “print
    publications, the Internet and email to reach donors.” SMOM III, No. 09-81008-
    CIV, slip op. at 11. More importantly, it found that the parties accept donations
    from individuals “notwithstanding [their] relationship, if any, with the Catholic
    Church.” 
    Id. Although the
    district court found differences between the parties’
    fundraising methods, it labeled those differences as “minor.” 
    Id. Our cases
    do not
    require an “[i]dentity” of sales or advertising methods; “the standard is whether
    there is likely to be significant enough overlap . . . that a possibility of confusion
    could result.” Frehling 
    Enters., 192 F.3d at 1340
    ; see also Freedom Sav. & Loan
    Ass’n v. Way, 
    757 F.2d 1176
    , 1185 n.7 (11th Cir. 1985) (“It would overburden a
    plaintiff to ask that he or she prove through direct evidence that a large number of
    customers actually use the services of both parties: hence, it should be enough to
    show that the same customers are likely to use both services.”). The parties here
    use many of the same fundraising methods and “cater to the same general kinds of
    individuals,” “even if the particular individuals [sending donations] differ.”
    Safeway 
    Stores, 675 F.2d at 1166
    .
    34
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    f. Defendant’s Intent
    The sixth factor asks whether the defendant adopted its mark “with the intent
    of deriving benefit from the reputation of the plaintiff.” Exxon 
    Corp., 628 F.2d at 506
    . “Bad faith in the adoption and use of a trademark normally involves . . .
    efforts by a party to ‘pass off’ its product as that of another.” Amstar 
    Corp., 615 F.2d at 263
    . Intent can be proven with direct or circumstantial evidence. See
    Jellibeans, Inc. v. Skating Clubs of Ga., Inc., 
    716 F.2d 833
    , 843 (11th Cir. 1983).
    When intent is present, it can “justify the inference that there is confusing
    similarity.” Frehling 
    Enters., 192 F.3d at 1340
    . But “it is neither a necessary nor
    sufficient condition for determining the ultimate legal fact of the ‘likelihood of
    confusion.’” 
    Jellibeans, 716 F.2d at 843
    n.23.
    The Sovereign Order challenges the finding that the Florida Priory did not
    adopt its marks with the intent to benefit from the Sovereign Order’s reputation. It
    contends that the district court impermissibly relied on Papanicolaou’s testimony
    when it found that the Ecumenical Order used the marks prior to the Sovereign
    Order. We agree.
    The district court erred. In our earlier decision, we held that the district
    court erroneously “permitted Papanicolaou, a lay witness, to testify about historical
    matters.” SMOM 
    II, 702 F.3d at 1295
    . Papanicolaou was never qualified as an
    expert witness and could not testify about matters beyond his personal knowledge.
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    On remand, the district court relied on Papanicolaou’s testimony to explain the
    relationship between several documents from the early twentieth century, including
    minutes from a meeting in 1908, incorporation documents from 1911 and 1956,
    and registration documents from 1958. Papanicolaou was not present when these
    documents were created, and he has no more personal knowledge about the events
    they describe than he had about “late-eighteenth-to-early-nineteenth century
    history.” 
    Id. at 1294
    . Moreover, the documents, on their face, do not prove that
    the Florida Priory has used the marks in question since 1911. The documents say
    nothing about the relationship between the Ecumenical Order and the Delaware or
    New Jersey organizations. Indeed, the district court cited Papanicolaou’s
    testimony, not the documents, because only his testimony described a relationship
    between the Ecumenical Order and the Delaware and New Jersey organizations.
    Granted, the district court also relied on testimony about matters within
    Papanicolaou’s personal knowledge, but that testimony does not render its other
    error harmless. Specifically, the district court credited Papanicolaou’s testimony
    that, in 2002, he added “Ecumenical Order” to the name of his organization to
    avoid the accusation that his organization was taking advantage of the Sovereign
    Order’s reputation. The primary basis for its finding of no intent, however, was its
    finding of prior use—a finding that was based on Papanicolaou’s inadmissible
    testimony. See SMOM III, No. 09-81008-CIV, slip op. at 12. Accordingly, we
    36
    Case: 14-14251      Date Filed: 10/15/2015    Page: 37 of 49
    cannot say that the district court “was not ‘substantially swayed’ by Papanicolaou’s
    inadmissible testimony” when it found that this factor favors the Florida Priory.
    SMOM 
    II, 702 F.3d at 1295
    (quoting Aetna Cas. & Sur. Co. v. Gosdin, 
    803 F.2d 1153
    , 1160 (11th Cir. 1986)).
    g. Evidence of Actual Confusion
    The “best evidence” that the parties’ marks are likely to be confused is
    evidence that the marks actually have been confused. Amstar 
    Corp., 615 F.2d at 263
    . Evidence of actual confusion is “not necessary” for the plaintiff to prevail on
    a claim of infringement, 
    id., but even
    a “very little” amount of it is highly
    probative, World Carpets, Inc. v. Dick Littrell’s New World Carpets, 
    438 F.2d 482
    ,
    489 (5th Cir. 1971). The strength of such evidence depends on “the number of
    instances of confusion,” “the kinds of persons confused,” and the “degree of
    confusion.” Safeway 
    Stores, 675 F.2d at 1167
    .
    The Sovereign Order makes three arguments to challenge the finding of the
    district court that no actual confusion exists. First, it challenges the treatment of
    the email from Gail Quigley that it introduced at trial. Second, it contends that the
    district court erred by relying on representations that the Sovereign Order made to
    the Patent and Trademark Office in 2002. Third, it challenges the denial of its
    motion to supplement the record with evidence of actual confusion that surfaced
    after the bench trial in 2011.
    37
    Case: 14-14251     Date Filed: 10/15/2015   Page: 38 of 49
    We agree with the Sovereign Order with respect to its last two arguments.
    We disagree that the district court clearly erred by discounting the email from
    Quigley. But the district court erred by considering the representations that the
    Sovereign Order made in 2002 and by denying the Sovereign Order’s motion to
    supplement based on its misreading of our previous decision on appeal.
    i.    The District Court Did Not Clearly Err in Weighing the Quigley Email.
    The district court did not clearly err when it considered Quigley’s email.
    The district court discounted Quigley’s supposed confusion because she is not a
    donor to either the Sovereign Order or the Florida Priory. We have held that
    “confusion of individuals casually acquainted with a business is worthy of little
    weight.” 
    Id. The district
    court was entitled to discount Quigley’s confusion. See
    Sun Banks of Fla., Inc. v. Sun Fed. Sav. & Loan Ass’n, 
    651 F.2d 311
    , 319 (5th Cir.
    July 1981) (discounting an inquiry about whether Sun Banks and Sun Federal were
    related because “there is no indication that the inquiry was made by a potential
    customer concerning the transaction of business”). Moreover, although Quigley
    wrote, “I’m confused about [the Florida Priory] and your Order of Malta,” the
    district court found that the remainder of her email suggests she understood the
    difference between the Sovereign Order and the Florida Priory. Because the
    district court articulated one of “two permissible views of the evidence,” we defer
    to its reading. Anderson v. City of Bessemer City, 
    470 U.S. 564
    , 574, 
    105 S. Ct. 38
                   Case: 14-14251     Date Filed: 10/15/2015     Page: 39 of 49
    1504, 1511 (1985). At most, Quigley’s email raises “an inference of actual
    confusion . . . [that] is not sufficiently dispositive so as to favor either side in an
    appreciable fashion.” Frehling 
    Enters., 192 F.3d at 1341
    .
    ii.     The District Court Erred by Considering the Representations that the
    Sovereign Order Made to the Patent and Trademark Office in 2002.
    The district court erred when it treated the representations that the Sovereign
    Order made to the Patent and Trademark Office in 2002 as relevant evidence.
    According to the district court, the Sovereign Order conceded that its marks are not
    likely to be confused with the Florida Priory’s marks by registering its marks
    despite the Delaware organization’s prior use. Its reasoning largely rehashes its
    earlier finding that the Sovereign Order defrauded the Patent and Trademark
    Office—a finding we reversed in the first appeal. As we explained, the Patent and
    Trademark Office notified the Sovereign Order about the preexisting mark at the
    time of registration. But the Sovereign Order successfully distinguished its marks
    by explaining that they are service marks, as opposed to the Delaware
    organization’s collective membership marks. See SMOM 
    II, 702 F.3d at 1292
    n.14.
    In this litigation, the Sovereign Order sues the Florida Priory for its use of
    allegedly infringing service marks. The Sovereign Order’s attestations in 2002
    about the Delaware organization’s collective membership marks are irrelevant.
    39
    Case: 14-14251     Date Filed: 10/15/2015    Page: 40 of 49
    iii.     The District Court Erred in Denying the Sovereign Order’s Motion to
    Supplement the Record.
    Finally, the district court erred when it denied the Sovereign Order’s motion
    to supplement the record. The district court denied the motion for one reason: it
    thought we had “instructed” it to evaluate confusion “based on the evidence
    presented at trial.” SMOM III, No. 09-81008-CIV, slip op. at 14 n.1 (emphasis
    added). We gave no such instruction. In our earlier decision, we held that the
    district court should “limit its analysis to facts in the record and . . . refrain from
    consulting outside sources on the Internet that have not been cited, submitted, or
    recognized by the parties.” SMOM 
    II, 702 F.3d at 1296
    . But this instruction to
    rely on the record created by the parties and to refrain from conducting self-
    directed Internet research did not address whether the district court should permit
    the parties to supplement the record with post-trial evidence.
    Although we review the denial of a motion to supplement the record for
    abuse of discretion, 
    Elston, 997 F.2d at 1405
    , the district court never actually
    exercised its discretion because it misinterpreted our earlier decision. Accordingly,
    we cannot defer to its decision. See Renico v. Lett, 
    559 U.S. 766
    , 775, 
    130 S. Ct. 1855
    , 1863 (2010) (“[I]f the record reveals that the trial judge has failed to exercise
    the ‘sound discretion’ entrusted to him, the reason for such deference by an
    appellate court disappears.” (quoting Arizona v. Washington, 
    434 U.S. 497
    , 510
    n.28, 
    98 S. Ct. 824
    , 832 (1978))); Lykins v. Pointer, Inc., 
    725 F.2d 645
    , 649 (11th
    40
    Case: 14-14251     Date Filed: 10/15/2015    Page: 41 of 49
    Cir. 1984) (“The court . . . must in fact exercise its discretion.”). On remand, the
    district court should determine in the first instance whether and how the parties can
    supplement the record with post-trial evidence. See generally Chudasama v.
    Mazda Motor Corp., 
    123 F.3d 1353
    , 1366 (11th Cir. 1997) (“[D]istrict courts enjoy
    broad discretion in deciding how best to manage the cases before them.”).
    2. Prior-Use Defenses
    The Sovereign Order challenges the holding that its incontestable marks
    were not infringed on account of the Florida Priory’s prior use. The Sovereign
    Order contends that the district court erroneously treated the defenses of prior use
    in sections 1115(b)(5) and (b)(6) as complete defenses on the merits. It also argues
    that prior use was outside the scope of our appellate mandate and that the district
    court erred by relying on Papanicolaou’s testimony to support its finding of prior
    use.
    The district court misinterpreted sections 1115(b)(5) and (b)(6) as providing
    complete defenses on the merits. The defenses in section 1115(b) rebut the
    conclusive presumption of validity that comes with incontestability. See 15 U.S.C.
    § 1115(b). When that presumption is rebutted, however, the defendant does not
    automatically prevail. Rebuttal reduces the conclusive presumption of validity to a
    prima facie presumption of validity. See Park ‘N Fly, Inc. v. Dollar Park & Fly,
    Inc., 
    469 U.S. 189
    , 199 n.6, 
    105 S. Ct. 658
    , 664 (1985) (“If one of the defenses [in
    41
    Case: 14-14251     Date Filed: 10/15/2015    Page: 42 of 49
    section 1115(b)] is established, registration constitutes only prima facie and not
    conclusive evidence of the owner’s right to exclusive use of the mark.”). The
    defendant must still identify some additional reason why the plaintiff’s marks are
    invalid. See 15 U.S.C. § 1115(a). Here, whether or not sections 1115(b)(5) and
    (b)(6) apply, the Sovereign Order’s marks are presumptively valid because they are
    registered. See 
    id. The district
    court erred by treating sections 1115(b)(5) and
    (b)(6) as complete defenses to infringement. See 6 McCarthy § 32:153; see also
    
    id. at §
    32:157 (treating the defenses in section 1115(b) as defenses on the merits
    leads to the “absurdity of a challenger finding it easier to prove a defense to an
    incontestable registration than to an unregistered, common-law mark”).
    Of course, prior use can be a defense on the merits, but we agree with the
    Sovereign Order that any such defense would go beyond our mandate. Under the
    common law, prior use can defeat the validity of a plaintiff’s mark. See generally
    United Drug Co. v. Theodore Rectanus Co., 
    248 U.S. 90
    , 
    39 S. Ct. 48
    (1918);
    Hanover Star Milling Co. v. Metcalf (Tea Rose), 
    240 U.S. 403
    , 
    36 S. Ct. 357
    (1916). In the first appeal, however, we remanded for the district court “to
    consider, under the correct legal standard, confusion with respect to all of [the
    Sovereign] Order’s marks.” SMOM 
    II, 702 F.3d at 1298
    (emphasis added). Under
    the “mandate rule,” a district court can only “settle so much as has been
    remanded.” Litman v. Mass. Mut. Life Ins. Co., 
    825 F.2d 1506
    , 1511 (11th Cir.
    42
    Case: 14-14251     Date Filed: 10/15/2015    Page: 43 of 49
    1987) (en banc) (quoting In re Sanford Fork & Tool Co., 
    160 U.S. 247
    , 255, 
    16 S. Ct. 291
    , 293 (1895) (internal quotation mark omitted)). Because our earlier
    decision remanded for the district court to consider the second element of
    infringement—confusion—it could not consider challenges to the first element—
    validity. See Barber v. Int’l Bhd. of Boilermakers, 
    841 F.2d 1067
    , 1070–71 (11th
    Cir. 1988). Prior use was relevant only insofar as it informed the likelihood of
    confusion. As explained earlier, the defenses of prior use in sections 1115(b)(5)
    and (b)(6) do not do so.
    Furthermore, the district court erred by grounding its finding of prior use in
    the inadmissible testimony of Papanicolaou. The district court based its finding of
    prior use on the same evidence that it cited for its finding of no intent—i.e.,
    Papanicolaou’s testimony about the twentieth century documents. As we have
    explained, that finding was unsupported because Papanicolaou was not qualified to
    testify about matters beyond his personal knowledge. Accordingly, even if prior
    use had been within the scope of our mandate, the district court could not have
    relied on Papanicolaou’s testimony to find that the Florida Priory has continuously
    used the marks in question “since 1911.” SMOM III, No. 09-81008-CIV, slip op.
    at 15.
    In short, the district court erred when it held that the Florida Priory’s
    defenses of prior use defeat the Sovereign Order’s claims of infringement for its
    43
    Case: 14-14251     Date Filed: 10/15/2015     Page: 44 of 49
    incontestable marks. The defenses in sections 1115(b)(5) and (b)(6) of the Lanham
    Act are not complete defenses on the merits. Those defenses, when they apply,
    only lower the presumption of validity afforded to incontestable marks. The
    Florida Priory no longer challenges the validity of the Sovereign Order’s marks,
    and any such challenge would be outside the scope of our appellate mandate. Even
    if it were relevant at this stage, the finding of prior use by the district court was
    unsupported because it was based on Papanicolaou’s inadmissible testimony.
    3. Conclusion
    We conclude that the district court erred when it entered judgment for the
    Florida Priory on the Sovereign Order’s claims of infringement. The district court
    erred with respect to every factor challenged by the Sovereign Order. Specifically,
    the district court clearly erred in attributing significant weight to its finding that the
    similarity of the design marks favors the Florida Priory. And it committed legal
    errors when it assessed the strength of the Sovereign Order’s contestable word
    marks, the similarity of sales and advertising methods, the presence of intent, and
    the evidence of actual confusion. It also erred with respect to prior use because
    sections 1115(b)(5) and (b)(6) are neither defenses on the merits nor defenses to
    the presumption that the Sovereign Order’s incontestable marks are strong.
    Due to these errors, we reverse the judgment against the Sovereign Order on
    its claims of infringement under the Lanham Act. On remand, the district court
    44
    Case: 14-14251    Date Filed: 10/15/2015    Page: 45 of 49
    should reconsider the strength of the Sovereign Order’s contestable marks, the
    similarity of the parties’ sales methods and advertising methods, the Florida
    Priory’s intent, and the evidence of actual confusion. It should also decide whether
    or how to supplement the record. Then, the district court should reweigh the
    balance of factors and make a finding as to whether the Florida Priory’s marks are
    likely to be confused with the Sovereign Order’s marks.
    B. State-Law Claims
    The parties agree that the Sovereign Order’s claims under Florida law rise
    and fall with its claims of infringement under the Lanham Act. See SMOM 
    II, 702 F.3d at 1296
    (citing Nat. Answers, Inc. v. Smithkline Beecham Corp., 
    529 F.3d 1325
    , 1333 (11th Cir. 2008)). Because we vacate the judgment on the claims of
    infringement, we must also vacate the judgment on the claims under state law and
    remand for further proceedings.
    C. Reassignment
    Renewing its request from the first appeal, the Sovereign Order again asks
    us to reassign the case on remand to a different district judge. The Sovereign
    Order cites the district judge’s continued reliance on Papanicolaou’s inadmissible
    testimony, his continued reliance on the rejected finding of fraud, and his negative
    comments about the parties and their motives. The Florida Priory, for its part,
    downplays the district judge’s rulings and comments and relies on our earlier
    45
    Case: 14-14251     Date Filed: 10/15/2015   Page: 46 of 49
    refusal to reassign the case. Although we acknowledge the force of the Sovereign
    Order’s arguments, we agree with the Florida Priory that reassignment is not
    warranted.
    We can order reassignment “as part of our supervisory authority over the
    district courts in this Circuit.” United States v. Torkington, 
    874 F.2d 1441
    , 1446
    (11th Cir. 1989); see 28 U.S.C. § 2106 (“[A] court of appellate jurisdiction . . . may
    remand the cause and . . . require such further proceedings to be had as may be just
    under the circumstances.”). In the absence of actual bias, we consider at least three
    factors in determining whether to reassign a case: “(1) whether the original judge
    would have difficulty putting his previous views and findings aside; (2) whether
    reassignment is appropriate to preserve the appearance of justice; (3) whether
    reassignment would entail waste and duplication out of proportion to gains realized
    from reassignment.” 
    Torkington, 874 F.2d at 1447
    . Reassignment can become
    warranted on the second or third appeal, even though it was not warranted on the
    first or second appeal. See 
    Shaygan, 652 F.3d at 1318
    –19 (citing United States v.
    Martin, 
    455 F.3d 1227
    , 1242 (11th Cir.2006); United States v. Gupta, 
    572 F.3d 878
    , 892 (11th Cir. 2009)).
    The balance of the three factors identified in Torkington counsels against
    reassignment, although the balance is closer than it was on the first appeal. First,
    we agree with the Sovereign Order that the district judge’s adherence to his
    46
    Case: 14-14251     Date Filed: 10/15/2015     Page: 47 of 49
    previous finding of fraud and his continued reliance on Papanicolaou’s historical
    testimony suggest he may have “difficulty putting his previous views and findings
    aside.” 
    Torkington, 874 F.2d at 1447
    . Nevertheless, his most recent missteps
    seem more akin to garden-variety errors of law than the kind of direct defiance or
    “stalemated posture” that requires reassignment. Brooks v. Cent. Bank of
    Birmingham, 
    717 F.2d 1340
    , 1343 (11th Cir. 1983); cf., e.g., United States v.
    Remillong, 
    55 F.3d 572
    , 577 (11th Cir. 1995) (reassigning a case when the district
    judge “stubbornly persisted in his questioned decision without reasonable
    explanation or justification”); United States v. White, 
    846 F.2d 678
    , 696 (11th Cir.
    1988) (reassigning the case because the district judge “entered a holding that had
    been explicitly reversed by this Court previously”). The district court could have
    read our earlier decision—mistakenly, but reasonably—as not totally foreclosing
    his reliance on Papanicolaou’s testimony or his previous finding of fraud because
    we addressed those issues in the context of different legal claims. Second, we also
    agree with the Sovereign Order that the district judge’s repeated impugning of the
    parties’ motives in written opinions and public hearings is cause for concern. The
    same is true for his expressed disinterest in trademark disputes in general and this
    case in particular. Cf. 
    Torkington, 874 F.2d at 1447
    (reassigning a case in which
    “the judge stated at various times that he felt the taxpayer had little interest in this
    type of suit, that this prosecution was ‘silly,’ and that it was a waste of the
    47
    Case: 14-14251      Date Filed: 10/15/2015    Page: 48 of 49
    taxpayers’ money” and “questioned the wisdom of the substantive law he had to
    apply”). But the district judge’s latest remarks, like his earlier ones, “do not rise to
    the level of conduct that warrants assignment to a different judge on remand.”
    SMOM 
    II, 702 F.3d at 1297
    . And we see no evidence that his remarks played any
    role in his ultimate decision. Third, we are still convinced that reassignment will
    “entail waste and duplication out of proportion to [the] gains.” Id. (quoting
    
    Torkington, 874 F.2d at 1447
    ). This district judge has a unique familiarity with
    this complex, “fact-intensive” case. 
    Id. He conducted
    the trial, heard the
    witnesses, and is familiar with the record and the parties. Reassignment would
    “require duplication of resources expended by the parties and the court” and would
    offset any corresponding gains. Id.; see, e.g., CSX Transp., Inc. v. State Bd. of
    Equalization, 
    521 F.3d 1300
    , 1301 (11th Cir. 2008) (denying reassignment when
    “[t]he judge presided over an eight-day trial that concerned a complicated subject
    and drafted a thorough 27-page opinion”); Stargel v. SunTrust Banks, Inc., 
    791 F.3d 1309
    , 1312 (11th Cir. 2015) (denying reassignment when “the district judge
    ha[d] been assigned to [the] case for over four years and . . . expended significant
    effort on the not-so-simple issues”). Accordingly, we conclude that reassignment
    is not warranted at this time.
    “Reassignment is an extraordinary order, and we ‘do not order [it] lightly.’”
    
    Gupta, 572 F.3d at 891
    (alteration in original) (quoting 
    Torkington, 874 F.2d at 48
                 Case: 14-14251     Date Filed: 10/15/2015   Page: 49 of 49
    1447); see also 
    Shaygan, 652 F.3d at 1318
    . We again express our expectation that,
    “on remand, both parties will be treated with the respect they deserve and that the
    district court will be able to freshly consider the remanded claims notwithstanding
    its previously expressed views.” SMOM 
    II, 702 F.3d at 1297
    .
    IV. CONCLUSION
    We VACATE the judgment against the Sovereign Order’s claims of
    infringement under the Lanham Act, VACATE the judgment against the
    Sovereign Order’s claims under Florida law, and REMAND for proceedings
    consistent with this opinion.
    49
    

Document Info

Docket Number: 14-14251

Filed Date: 10/15/2015

Precedential Status: Precedential

Modified Date: 2/1/2016

Authorities (57)

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United States v. Shaygan , 652 F.3d 1297 ( 2011 )

Safeway Stores, Incorporated, Cross-Appellee v. Safeway ... , 675 F.2d 1160 ( 1982 )

United States v. Michael Martin , 455 F.3d 1227 ( 2006 )

Aronowitz v. Health-Chem Corp. , 513 F.3d 1229 ( 2008 )

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quintin-elston-aka-augustus-elston-aka-cardella-elston-rhonda-elston , 997 F.2d 1394 ( 1993 )

Chudasama v. Mazda Motor Corp. , 123 F.3d 1353 ( 1997 )

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United States v. John Torkington , 874 F.2d 1441 ( 1989 )

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