Bobby Walker, Jr. v. Indian River Transport Co. ( 2018 )


Menu:
  •            Case: 17-10501   Date Filed: 07/27/2018   Page: 1 of 25
    [DO NOT PUBLISH]
    IN THE UNITED STATES COURT OF APPEALS
    FOR THE ELEVENTH CIRCUIT
    ________________________
    No. 17-10501
    Non-Argument Calendar
    ________________________
    D.C. Docket No. 8:15-cv-02246-JDW-TGW
    BOBBY WALKER, JR.,
    Plaintiff - Appellant,
    versus
    INDIAN RIVER TRANSPORT CO.,
    a Florida Profit Corporation,
    Defendant - Appellee.
    ________________________
    Appeal from the United States District Court
    for the Middle District of Florida
    ________________________
    (July 27, 2018)
    Before TJOFLAT, JILL PRYOR and NEWSOM, Circuit Judges.
    PER CURIAM:
    Case: 17-10501        Date Filed: 07/27/2018   Page: 2 of 25
    Bobby Walker, Jr. resigned from his job as a truck driver and then sued his
    former employer, Indian River Transport Co., alleging that it failed to
    accommodate his religious beliefs and discriminated and retaliated against him for
    requesting Sundays off so that he could attend religious services. The district court
    granted summary judgment for Indian River, and Walker appealed. After careful
    review, we affirm.
    I.      BACKGROUND
    A.    Factual History
    Walker began attending services at the Kingdom Hall of Jehovah’s
    Witnesses when he was eight or nine years old. Although he grew up in the
    church, his faith deepened in adulthood and he now attends church services and
    meetings every week, including special programming where congregants learn to
    minister and lead. Walker’s religious beliefs do not prohibit him from working
    during weekends, but he must be able to attend Sunday services at the church.
    Indian River hired Walker as a truck driver in November 2013. At first,
    Walker was assigned to regional and long haul routes while he waited for an
    opening on a local route close to his home in Florida. Often he was unable to take
    Sundays off to attend religious services while he drove these longer routes. Then,
    in March 2014, Indian River assigned Walker to a local route transporting milk
    2
    Case: 17-10501     Date Filed: 07/27/2018    Page: 3 of 25
    from a dairy in Live Oak, Florida, to a processing facility in Orlando. At the time,
    this route was a new account for Indian River.
    The milk route created logistical difficulties for Indian River and its drivers.
    Because milk production never stopped, the dairy required Indian River to have an
    empty tanker available onsite at all times. Loading empty tankers at the dairy
    posed no problem, but unloading at the Orlando processing facility demanded
    driver flexibility. Drivers often had to wait for hours after they arrived at the
    processing facility before their tankers could be unloaded. The wait times were
    unpredictable, and multiple Indian River drivers frequently were waiting
    simultaneously for their tankers to be unloaded. This situation created a shortage
    of drivers available to drop off empty tankers at the dairy; Indian River sometimes
    had to call off-duty drivers to substitute for the drivers who were tied up at the
    processing facility. Under Indian River’s agreement with the dairy, if Indian River
    failed to provide an onsite empty tanker, it could be held liable for any milk that
    was lost due to that failure. Because of the unpredictability in unloading at the
    processing facility, Indian River struggled to maintain a consistent driver schedule.
    As a result, drivers assigned to the milk route had to be flexible with their
    schedules.
    Walker experienced a long wait time at the processing facility one Saturday
    evening less than two weeks after Indian River assigned him to the milk route. He
    3
    Case: 17-10501        Date Filed: 07/27/2018       Page: 4 of 25
    used the recording system inside his truck to take a video of himself explaining
    that he had begun the milk route that morning but was still waiting for his tanker to
    be unloaded at the processing facility after 9:00 p.m. He also explained that if his
    truck was not unloaded that night he would have to wait at the processing facility
    until Monday morning because the facility did not receive deliveries on Sundays.1
    He noted that the long wait time took him “[w]ay beyond [his] hours of service”
    and that he “require[d] at least one day off.” Doc. 14-11 at 26. 2 Most importantly,
    he explained that he was a Jehovah’s Witness and wished to have Sundays off so
    that he could attend church services.
    A day or two after Walker created the video, he was called into Indian
    River’s office for a meeting to discuss it with his dispatcher, Angel Deliz, and one
    of Indian River’s vice presidents of operations, Todd Godwin. According to
    Walker, Deliz and Godwin “looked kind of upset,” and Godwin told him that he
    “c[ould not] let [his] religion get in the way of” his work. Doc. 14-11 at 29.
    Walker also testified that Deliz told him that Deliz’s wife was “real serious about
    her church too . . . but . . . she’ll put her job ahead of that.” Id. at 30. Deliz,
    however, denied ever speaking with Walker about his wife’s religion. During the
    1
    Indian River disputes that the processing facility was closed for deliveries on Sundays,
    but because this is an appeal from a ruling on Indian River’s motion for summary judgment, we
    consider the facts in the light most favorable to Walker, the non-moving party. See Moton v.
    Cowart, 
    631 F.3d 1337
    , 1341 (11th Cir. 2011).
    2
    Citations to “Doc. #” refer to numbered entries on the district court’s docket.
    4
    Case: 17-10501        Date Filed: 07/27/2018       Page: 5 of 25
    meeting, Deliz explained that drivers who needed Sundays off could not be
    assigned to the milk route given the unpredictability of the scheduling and the need
    for driver flexibility. Deliz and Godwin told Walker that he had to be reassigned
    and that they would “find something else for [him].” 
    Id.
    Walker drove the milk route three more times after his meeting with Deliz
    and Godwin, on March 17, 18, and 25. None of these days was a Sunday. 3 Then
    he was assigned to a different dispatcher, Joy Primavera. Walker testified that
    Primavera did not call to offer him any work for several weeks after he was
    assigned to her. In the meantime, Walker filed a charge of discrimination with the
    Equal Employment Opportunity Commission (EEOC) on April 18. Walker
    testified that Primavera eventually reached out to him, but not until after he filed
    his EEOC charge.
    Other evidence shows, though, that Indian River employees reached out to
    Walker and that he drove for Indian River after he was reassigned to Primavera but
    before he filed his EEOC charge. First, Walker’s “movement display”—a chart
    listing the runs he drove for Indian River—shows that he worked on March 29
    (Saturday) and 31 (Monday) and on April 1 (Tuesday). Second, Indian River’s
    phone records show outgoing calls to Walker on March 31 and April 1, 7, and 15.
    3
    In some instances, the record is silent as to which day of the week certain dates fell on
    in 2014. We take judicial notice of the 2014 calendar for purposes of filling in these gaps. See
    Fed. R. Evid. 201(b) (“The court may judicially notice a fact that is not subject to reasonable
    dispute because it . . . can be accurately and readily determined from sources whose accuracy
    cannot reasonably be questioned.”).
    5
    Case: 17-10501    Date Filed: 07/27/2018   Page: 6 of 25
    Third, Steve Ferguson, Indian River’s Director of Human Resources, sent an email
    to Primavera on April 15, asking when she had last dispatched Walker and whether
    she had been “unable to accommodate” him “being off for church or any other
    religious events.” Doc. 14-10 at 3. Primavera responded that she had not spoken
    with Walker for over two weeks, but that she had called him “several times with no
    luck talking to him.” 
    Id.
    Indian River continued to offer Walker work after he filed his EEOC charge.
    On Friday, April 18, Ferguson wrote a note to Primavera that he had spoken with
    and offered Walker work for that day and the weekend. The note said that Walker
    had declined the work but would call Indian River on the following Monday.
    Walker denied that Ferguson offered him work on April 18—testimony we must
    credit on summary judgment—but he acknowledged that he was told to call Indian
    River on Monday, April 21. Walker’s movement display shows that he then
    worked on April 21 and four other days in April, including one Sunday.
    Walker was dissatisfied with the work he was offered after Indian River
    removed him from the milk route. He testified that the routes he was offered did
    not pay well and that in some instances Indian River would not tell him in advance
    how much he would be paid for the routes because the amount was so low. Walker
    told Primavera that he wanted to be assigned to a dedicated route, meaning a local
    6
    Case: 17-10501    Date Filed: 07/27/2018   Page: 7 of 25
    route that he could perform on a consistent schedule, but Primavera told him that
    she had no openings on dedicated routes.
    According to Walker, his request for Sundays off also resulted in several
    other negative consequences in addition to being offered only low paying routes.
    First, he testified that Primavera and Ferguson were “argumentative” and
    “aggressive” toward him and that Ferguson “kept an eye on” him anytime he went
    into Indian River’s offices. Doc. 14-11 at 54. Second, he testified that Indian
    River began to assign him inferior equipment. In particular, he testified about two
    instances following his request for Sundays off when he experienced mechanical
    problems with his truck. Third, he relies on two emails between two Indian River
    employees as support for his contention that his request for an accommodation
    resulted in his being deemed “problematic.” In the first email, Ferguson told JJ
    Harned, one of Indian River’s vice presidents of operations, that Walker was
    pulled off the milk route because he was “problematic on that run” and “one of the
    primary issues was that . . . he require[d] Sundays off to attend church.” Doc. 18-1
    at 8. In the second email, in which Harned replied to the first email, Harned asked
    Ferguson to keep him posted about Walker because “this guy is problematic.” Id.
    at 11.
    Although Walker testified that his request for Sundays off is what caused
    these negative consequences, Primavera expressed difficulty working with him. At
    7
    Case: 17-10501    Date Filed: 07/27/2018    Page: 8 of 25
    one point, she emailed Ferguson and Harned to report that Walker had been
    complaining because he had not yet received a dedicated route. She also noted that
    Walker was scheduled to begin a run in less than an hour and that she had “left
    about 11 voice mails with no[] response.” Doc. 14-10 at 2. She said that she
    “c[ould] not make [Walker] [h]appy” and “c[ould] not work with . . . him.” Id.
    Harned responded first, saying that “[t]his driver either needs to disappear or run
    [long haul routes].” Id. Then Ferguson responded that he had left a message for
    Walker and would “deal” with him. Id.
    The frustrations expressed in Primavera’s email were consistent with other
    evidence showing that Walker was, at times, difficult to manage. Deliz testified
    that on one occasion while Walker was still assigned to the milk route, Walker
    took a load home with him rather than driving straight to the processing facility
    and failed to inform dispatch that he was doing so. Primavera similarly testified
    that Walker once dropped a loaded trailer off at the Indian River yard rather than
    waiting for it to be unloaded at the client’s business because the wait time was too
    long for him. She also testified that he declined work on more than one occasion
    because the routes she offered him involved long wait times.
    Walker resigned from his employment with Indian River on May 3, 2014.
    Earlier that day, Ferguson had called Walker and asked him to bring his truck to
    Indian River’s offices. While Walker was driving to the office, his truck
    8
    Case: 17-10501      Date Filed: 07/27/2018     Page: 9 of 25
    malfunctioned. Believing that Ferguson was going to fire him, Walker decided to
    “resign and forget it.” Doc. 14-11 at 39. He called Indian River’s maintenance
    contractor to come assist him and wrote out a resignation letter as he waited to
    hand over the key to his truck. In the letter, Walker said that he was resigning due
    to truck safety problems, explaining that he thought Indian River might have
    intentionally caused the problems due to his EEOC charge.
    B.    Procedural History
    Walker sued Indian River under Title VII of the Civil Rights Act of 1964, 42
    U.S.C. § 2000e et seq., alleging that Indian River failed to accommodate his
    religious practices. He also alleged that Indian River discriminated and retaliated
    against him for requesting Sundays off and for filing a charge of discrimination
    with the EEOC. Indian River moved for summary judgment on all of Walker’s
    claims, and the district court granted the motion. This is Walker’s appeal.4
    II.     STANDARD OF REVIEW
    We review the district court’s grant of summary judgment de novo, drawing
    all inferences and reviewing all evidence in the light most favorable to the non-
    moving party. Moton v. Cowart, 
    631 F.3d 1337
    , 1341 (11th Cir. 2011). Summary
    judgment is appropriate “if the movant shows that there is no genuine dispute as to
    any material fact and the movant is entitled to judgment as a matter of law.” Fed.
    4
    Walker’s motion to file an amended reply brief out of time is GRANTED.
    9
    Case: 17-10501     Date Filed: 07/27/2018   Page: 10 of 25
    R. Civ. P. 56(a). “The moving party may meet its burden to show that there are no
    genuine issues of material fact by demonstrating that there is a lack of evidence to
    support the essential elements that the non-moving party must prove at trial.”
    Moton, 
    631 F.3d at
    1341 (citing Celotex Corp. v. Catrett, 
    477 U.S. 317
    , 322-23
    (1986)).
    III.   DISCUSSION
    A.    Walker’s Failure to Accommodate Claim Fails Because Indian River
    Offered Walker a Reasonable Accommodation.
    Walker first argues that the district court erred in granting summary
    judgment for Indian River on his claim for failure to reasonably accommodate his
    religious practices. Title VII prohibits employers from discriminating “against any
    individual with respect to his compensation, terms, conditions, or privileges of
    employment, because of such individual’s . . . religion.” 42 U.S.C. § 2000e-
    2(a)(1). The word “religion” is defined to “includ[e] all aspects of religious
    observance and practice, as well as belief, unless an employer demonstrates that he
    is unable to reasonably accommodate” a “religious observance or practice without
    undue hardship on the conduct of the employer’s business.” Id. § 2000e(j). Put
    differently, these provisions mean that “[a]n employer has a ‘statutory obligation to
    make reasonable accommodation for the religious observances of its employees,
    short of incurring an undue hardship.’” Walden v. Ctrs. for Disease Control &
    10
    Case: 17-10501     Date Filed: 07/27/2018   Page: 11 of 25
    Prevention, 
    669 F.3d 1277
    , 1293 (11th Cir. 2012) (quoting Trans World Airlines,
    Inc. v. Hardison, 
    432 U.S. 63
    , 75 (1977)).
    To succeed on a claim based on an employer’s failure to accommodate
    religious practices, an employee must first establish a prima facie case of religious
    discrimination by showing that he (1) had a bona fide religious belief that
    conflicted with an employment requirement, (2) informed his employer of his
    belief, and (3) was disciplined or discharged for failing to comply with the
    conflicting employment requirement. See Morrissette-Brown v. Mobile Infirmary
    Med. Ctr., 
    506 F.3d 1317
    , 1321 (11th Cir. 2007). After the employee establishes a
    prima facie case, “the burden shifts to the employer to demonstrate that he is
    unable to reasonably accommodate an employee’s . . . religious observance or
    practice without undue hardship on the conduct of the employer’s business.”
    Dixon v. Hallmark Cos., 
    627 F.3d 849
    , 855 (11th Cir. 2010) (internal quotation
    marks omitted).
    The district court concluded that Walker’s claim that Indian River failed to
    reasonably accommodate his religious practices failed for three reasons: (1)
    Walker failed to establish a prima facie case because he offered no evidence that he
    suffered an adverse employment action, (2) Indian River provided Walker with a
    reasonable accommodation as a matter of law by offering him routes other than the
    milk route, and (3) Indian River could not have accommodated Walker’s request to
    11
    Case: 17-10501    Date Filed: 07/27/2018   Page: 12 of 25
    stay on the milk route while also having Sundays off without suffering an undue
    hardship. We need not review each of these reasons, however, because we agree
    with the district court that Indian River offered Walker a reasonable
    accommodation as a matter of law.
    Title VII does not define the term “reasonably accommodate.” Beadle v.
    Hillsborough Cty. Sheriff’s Dept, 
    29 F.3d 589
    , 592 (11th Cir. 1994). “Thus, the
    precise reach of the employer’s obligation to [reasonably accommodate] its
    employee is unclear under the statute and must be determined on a case-by-case
    basis.” 
    Id.
     But “the Supreme Court has explained that a reasonable
    accommodation is one that ‘eliminates the conflict between employment
    requirements and religious practices.’” Morrissette-Brown, 
    506 F.3d at 1322
    (quoting Ansonia Bd. of Educ. v. Philbrook, 
    479 U.S. 60
    , 70 (1986)). An employer
    need not “give an employee a choice among several accommodations,” nor must it
    “demonstrate that alternative accommodations proposed by the employee
    constitute undue hardship.” Walden, 669 F.3d at 1293-94. Instead, “the inquiry
    ends when an employer shows that a reasonable accommodation was afforded the
    employee, regardless of whether that accommodation is one which the employee
    suggested.” Beadle, 
    29 F.3d at 592
    .
    Indian River offered Walker a reasonable accommodation as a matter of law.
    As Deliz explained, drivers who needed a particular day off each week were not a
    12
    Case: 17-10501     Date Filed: 07/27/2018    Page: 13 of 25
    good fit for the milk route. The unpredictable wait times at the processing facility
    meant that even off duty drivers had to be prepared to work unexpectedly to
    deliver empty tankers to the dairy. Because the need for extra drivers could arise
    at any time, all of the drivers assigned to the milk route had to be flexible with
    their scheduling. Walker’s need for Sundays off meant that he lacked the required
    flexibility, so Indian River accommodated him by offering him non-dedicated local
    routes that would not involve the possibility of mandatory Sunday work. This
    accommodation was reasonable because it “eliminate[d] the conflict between
    [Walker’s] employment requirements and [his] religious practices.” Morrissette-
    Brown, 
    506 F.3d at 1322
     (internal quotation marks omitted).
    Walker disagrees, arguing that the accommodation he was offered was
    unreasonable for four reasons. First, he argues that Indian River failed to eliminate
    the conflict between his employment requirements and his need for Sundays off
    because “a substantial percentage of runs offered to him after he was taken off the
    [milk] run required Sunday work.” Appellant’s Br. at 9. It is true that Indian River
    offered Walker work on a Sunday once or twice after his request, but Walker
    acknowledged that Indian River permitted its drivers to decline routes. We would
    agree with Walker that the accommodation was unreasonable, or that there was in
    fact no accommodation, had Indian River required Walker to work on Sundays or
    offered him only Sunday routes. But Walker does not dispute that he was
    13
    Case: 17-10501       Date Filed: 07/27/2018     Page: 14 of 25
    offered—and accepted—routes on many days other than Sundays, including March
    29 and 31, as well as April 1, 21, 22, 29, and 30. The fact that Indian River also
    offered Walker the occasional Sunday route does not change our conclusion that it
    provided him with a reasonable accommodation. 5
    Second, Walker contends that it was unreasonable to remove him from the
    milk route because he needed only a few hours off on Sundays to attend his
    religious services, not the entire day, and he could have driven his truck to church
    and then returned to the processing facility. This argument fails because Indian
    River had no obligation to provide him with the accommodation of his choice. See
    Walden, 669 F.3d at 1293-94. Walker may have preferred an accommodation that
    allowed him to remain on the milk route and drive his truck to church for a few
    hours on Sundays, but Indian River satisfied its duties under Title VII by changing
    his work schedule to eliminate the possibility of mandatory Sunday work. See
    Beadle, 
    29 F.3d at 592
     (“[T]he inquiry ends when an employer shows that a
    reasonable accommodation was afforded the employee, regardless of whether that
    accommodation is one which the employee suggested.”).
    Third, Walker argues that it was unreasonable to remove him from the milk
    route because, until his request for Sundays off, his assignment to that route had
    5
    Walker also argues that Indian River easily could have offered him non-Sunday work
    because many of its customers were closed on Sundays. But we need not separately address this
    argument given our conclusion that Indian River provided Walker with a reasonable
    accommodation by offering him work on many days other than Sunday.
    14
    Case: 17-10501     Date Filed: 07/27/2018   Page: 15 of 25
    never required Sunday work. We reject this argument because Walker drove the
    milk route for the first time on March 4 and then requested Sundays off on March
    15—less than two weeks later. Only one Sunday passed during that time period.
    The fact that the milk route did not require Walker to work on that one Sunday was
    insufficient to establish that he could have been off every Sunday had he remained
    assigned to the milk route.
    Fourth, Walker contends that Indian River failed to reasonably
    accommodate him because the routes he was offered after his request paid less than
    the milk route. But an accommodation may be reasonable even if it adversely
    impacts the employee to some extent. See, e.g., Bruff v. N. Miss. Health Servs.,
    Inc., 
    244 F.3d 495
    , 502 n.23 (5th Cir. 2001) (noting that “a significant reduction in
    salary” was insufficient on its own to make an accommodation unreasonable).
    Although we do not foreclose the possibility that in some circumstances an
    accommodation may be unreasonable when it demands a substantial reduction in
    pay, the evidence is insufficient for us to draw that conclusion in this case. Here,
    Walker testified that in one instance Indian River paid him “barely” $20 for a local
    route that took him “all day,” and that the routes he was offered generally paid less
    than the milk route. Doc. 14-11 at 68. But the evidence showed that dedicated
    local routes like the milk route and non-dedicated local routes paid differently.
    Although Walker told Primavera that he wanted to be assigned to a dedicated local
    15
    Case: 17-10501     Date Filed: 07/27/2018   Page: 16 of 25
    route, she lacked any openings on that type of route. So assigning Walker to non-
    dedicated local routes was the only way to ensure that he would not have
    mandatory Sunday work. The fact that at least some of those routes happened to
    pay less than the milk route is insufficient to render the accommodation
    unreasonable.
    In sum, we conclude that Indian River offered Walker a reasonable
    accommodation by removing him from the milk route and offering him other
    routes because doing so eliminated the possibility of mandatory Sunday work. The
    district court did not err, therefore, in granting summary judgment for Indian River
    on Walker’s claim for failure to accommodate his religious practices.
    B.    Walker’s Discrimination and Retaliation Claims Fail Because He Has
    Provided No Evidence of Discriminatory or Retaliatory Intent.
    Walker next argues that the district court erred in granting summary
    judgment for Indian River on his discrimination and retaliation claims. As we
    noted above, Title VII prohibits employers from discriminating against employees
    because of their religious practices. See 42 U.S.C. § 2000e-2(a)(1). In addition to
    prohibiting discrimination, Title VII also prohibits retaliation by making it
    unlawful “for an employer to discriminate against any of his employees . . .
    because he has opposed any practice made an unlawful employment practice by
    this subchapter.” Id. § 2000e-3(a).
    16
    Case: 17-10501       Date Filed: 07/27/2018   Page: 17 of 25
    A Title VII plaintiff bears the burden of proving discrimination or retaliation
    by a preponderance of the evidence. See Crawford v. Carroll, 
    529 F.3d 961
    , 975
    (11th Cir. 2008). He may carry this burden by presenting either direct or
    circumstantial evidence of his employer’s discriminatory or retaliatory intent. 
    Id. at 975-96
    . When, as here, a discrimination or retaliation claim is supported by
    circumstantial evidence, we analyze it according to the familiar burden shifting
    framework established in McDonnell Douglas Corp. v. Green, 
    411 U.S. 792
    (1973). See Lubetsky v. Applied Card Sys., Inc., 
    296 F.3d 1301
    , 1305 (11th Cir.
    2002) (discrimination); Brown v. Ala. Dep’t of Transp., 
    597 F.3d 1160
    , 1181 (11th
    Cir. 2010) (retaliation). Under this framework, the employee must first establish a
    prima facie case of discrimination or retaliation. See Crawford, 
    529 F.3d at 976
    .
    If the employee establishes a prima facie case, the burden shifts to the employer to
    articulate “some legitimate, nondiscriminatory reason” for the adverse employment
    action. 
    Id.
     (internal quotation marks omitted). If the employer makes this
    showing, the burden shifts back to the employee “to show that the employer’s
    stated reason was pretext.” 
    Id.
    The elements of a prima facie case of discrimination differ from those of a
    prima facie case of retaliation. A prima facie case of discrimination requires proof
    that the employee was (1) a member of a protected class, (2) subjected to an
    adverse employment action, (3) treated less favorably than similarly situated
    17
    Case: 17-10501     Date Filed: 07/27/2018   Page: 18 of 25
    employees outside of his class, and (4) qualified to do the job. See McCann v.
    Tillman, 
    526 F.3d 1370
    , 1373 (11th Cir. 2008). A prima facie case of retaliation,
    by contrast, requires proof that (1) the employee engaged in statutorily protected
    expression, (2) the employee suffered an adverse employment action, and (3) there
    was a causal connection between the two events. See Johnson v. Booker T.
    Washington Broad. Serv., Inc., 
    234 F.3d 501
    , 507 (11th Cir. 2000).
    The differences between discrimination and retaliation claims matter little in
    this case, however, because the only element in dispute is common to both types of
    claims: whether Walker suffered an adverse employment action. Walker points to
    an array of actions by Indian River that he argues constituted an adverse
    employment action: assigning him Sunday work, offering him only lower paying
    routes, providing him with inferior equipment, and subjecting him to heightened
    surveillance and discipline. Indian River responds that none of these actions rises
    to the level of severity needed to establish a prima facie case of discrimination or
    retaliation. We agree with Indian River for the most part, except we conclude that
    Walker’s evidence that Indian River offered him only lower paying routes was
    sufficient to create a genuine dispute of material fact as to whether he suffered an
    adverse employment action.
    Retaliation claims may be supported by a broader range of adverse
    employment actions than substantive discrimination claims. See Burlington N. and
    18
    Case: 17-10501     Date Filed: 07/27/2018   Page: 19 of 25
    Santa Fe Ry. Co. v. White, 
    548 U.S. 53
    , 64 (2006) (“[T]he antiretaliation provision,
    unlike the substantive [discrimination] provision, is not limited to discriminatory
    actions that affect the terms and conditions of employment.”). For retaliation
    claims, the employee only must show that “a reasonable employee would have
    found the challenged action materially adverse,” meaning that “it well might have
    dissuaded a reasonable worker from [engaging in the protected activity].” 
    Id. at 68
    (internal quotation marks omitted). For discrimination claims, by contrast, an
    employee must show that he suffered a “serious and material change in [the] terms,
    conditions, or privileges of his employment.” Crawford, 
    529 F.3d at
    974 n.14
    (internal quotation marks omitted).
    Walker’s proof regarding most of Indian River’s purported adverse
    employment actions was insufficient to satisfy either of these standards. First,
    Walker contends that he was “assigned” Sunday work, but in reality Indian River
    only offered him Sunday work. As we have already discussed, Walker was free to
    accept or decline runs for any reason, and the majority of runs that Indian River
    offered him after he requested an accommodation were for days other than Sunday.
    Thus, Indian River’s decision to offer Walker a handful of Sunday runs was not
    adverse to Walker at all.
    Second, Walker cites two instances when he experienced mechanical
    problems with his truck as evidence that Indian River began providing him with
    19
    Case: 17-10501    Date Filed: 07/27/2018    Page: 20 of 25
    inferior equipment. But when asked during his deposition whether he had any
    evidence that these mechanical problems were related to his request for Sundays
    off, he responded “[I] don’t know.” Doc. 14-11 at 67. He also conceded that he
    lacked any knowledge about the maintenance that had been conducted on his truck
    or any evidence that anyone at Indian River had attempted to sabotage it. In short,
    Walker has failed to cite any evidence showing that the isolated mechanical
    problems he experienced with his truck were due to Indian River having
    intentionally assigned him inferior equipment.
    Third, Walker claims that he was subjected to heightened surveillance and
    discipline, but his only proof is his deposition testimony that Primavera was
    “argumentative” with him and that Ferguson was “aggressive” and “kept an eye on
    [him]” whenever he went into Indian River’s offices. Doc. 14-11 at 54. This
    generalized testimony about Walker’s interactions with other Indian River
    employees is too conclusory to raise a genuine issue of material fact that he
    suffered an adverse employment action.
    But we cannot reach the same conclusion regarding Walker’s testimony that
    he received only lower paying routes after he was removed from the milk route.
    Reducing an employee’s pay constitutes an adverse employment action even under
    the more rigorous standard applicable to discrimination claims. See Hinson v.
    Clinch Cty., Ga. Bd. of Educ., 
    231 F.3d 821
    , 829 (11th Cir. 2000) (“Transferring
    20
    Case: 17-10501       Date Filed: 07/27/2018      Page: 21 of 25
    an employee to a job with lower pay is an adverse employment action.”); see also
    Doe v. Dekalb Cty. Sch. Dist., 
    145 F.3d 1441
    , 1448 (11th Cir. 1998) (referring to a
    reduction in pay as “patently adverse” for purposes of a claim under the Americans
    with Disabilities Act). As a result, Walker’s testimony was sufficient to create a
    genuine dispute of material fact as to whether he suffered an adverse employment
    action.
    Because Walker offered sufficient proof on the only disputed element of his
    prima facie case of discrimination and retaliation, the burden shifts to Indian River
    to articulate a legitimate, nondiscriminatory reason for offering Walker only lower
    paying routes. See Crawford, 
    529 F.3d at 976
    . But this burden is easily satisfied
    because Indian River explains that it only removed Walker from the milk route and
    began offering him different local routes because it was attempting to
    accommodate his request for Sundays off. Thus, the burden shifts back to Walker
    to show that this reason was pretext for an employment decision that was actually
    motivated by discriminatory or retaliatory intent. 
    Id.
    Walker has failed to carry his burden to show pretext. He primarily relies on
    Harned’s testimony about two emails exchanged between Ferguson and Harned in
    which they both referred to Walker as “problematic.”6 In the first email, Ferguson
    6
    The emails themselves are absent from the record. Because we must view the evidence
    in the light most favorable to Walker, however, we will assume that the content of the emails is
    accurately reflected by Harned’s deposition testimony about them.
    21
    Case: 17-10501     Date Filed: 07/27/2018   Page: 22 of 25
    told Harned that Walker was taken off the milk route because he was “problematic
    on that run” and “one of the primary issues was that . . . he require[d] Sundays off
    to attend church.” Doc. 18-1 at 8. In the second email, which Harned sent in
    response to the first email, Harned asked Ferguson to keep him posted about
    Walker because “this guy is problematic.” Id. at 11. These emails are insufficient
    to establish pretext because, without more, they reveal no impermissible bias
    against Walker. Ferguson labelled Walker as “problematic” only in the context of
    the milk route, which was unpredictable and required significant flexibility in
    drivers’ schedules. When asked during his deposition whether Walker’s request
    was “one of the things that made him problematic,” Ferguson explained that the
    request “created issues for operations to handle the account that [Walker] was on,”
    meaning the dairy account. Doc. 14-5 at 11 (emphasis added). And even though
    Harned’s email in reply failed to indicate why he thought Walker was
    “problematic,” Harned was merely responding to Ferguson’s email, which, as we
    have explained, concerned why Walker had to be removed from the milk route
    specifically, not his religious practices or request for an accommodation more
    generally.
    Walker also relies on another email from Harned in which he said that
    Walker “either needs to disappear or run [long haul routes].” Doc. 14-10 at 2. But
    again, the context of the email is crucial. Harned sent this email in response to
    22
    Case: 17-10501       Date Filed: 07/27/2018       Page: 23 of 25
    Primavera’s email explaining that Walker had been complaining about not having
    a dedicated route and that she “c[ould] not make [Walker] [h]appy.” Id. Her email
    made no reference to Walker’s religious practices or request for an
    accommodation. Harned testified that in commenting that Walker needed to
    “disappear” or run long haul routes, he meant only that Walker was left with two
    options: find employment elsewhere or accept longer routes. Harned’s email is
    insufficient to show an impermissible bias against Walker based on his religious
    beliefs.7
    Finally, Walker relies on the purported statements by Godwin and Deliz
    during their meeting with Walker a day or two after he informed Indian River of
    his need for Sundays off. According to Walker, Godwin told him that he “c[ould
    not] let [his] religion get in the way of” his work, and Deliz said that his wife was
    “real serious about her church too . . . but . . . she’ll put her job ahead of that.”
    Doc. 14-11 at 29-30. Assuming, as we must, that Godwin and Deliz made these
    statements, Walker cannot rely on them as evidence that impermissible bias against
    his religious practices was Indian River’s true motivation for beginning to offer
    7
    Walker briefly argues that the emails discussed above constitute direct evidence of
    discrimination, but we disagree. Direct evidence of discrimination is evidence that, “if believed,
    proves the existence of a fact in issue without inference or presumption.” Schoenfeld v. Babbitt,
    
    168 F.3d 1257
    , 1266 (11th Cir. 1999) (alterations adopted) (internal quotation marks omitted). It
    consists of “only the most blatant remarks, whose intent could be nothing other than to
    discriminate on the basis of some impermissible factor.” 
    Id.
     (internal quotation marks omitted).
    Ferguson’s and Harned’s emails fall far short of these criteria.
    23
    Case: 17-10501       Date Filed: 07/27/2018      Page: 24 of 25
    him only lower paying routes. Even though Godwin and Deliz were involved in
    the decision to remove Walker from the milk route, Walker has presented no
    evidence that either one was involved in deciding which routes he was offered
    from that point forward. The undisputed evidence shows that Deliz dispatched
    Walker only while he was assigned to the milk route; after he was removed from
    that route, Primavera became his new dispatcher. From then on, Walker
    communicated with Primavera about the routes that he was being offered,
    including his desire for a dedicated local route. And although the record shows
    that Ferguson and Harned became involved in Walker’s scheduling after he
    requested an accommodation, Walker has put forward no evidence that either Deliz
    or Godwin had any say in Walker’s assignments after Primavera became his
    dispatcher. As a result, Deliz’s and Godwin’s statements do not establish pretext.
    Because Walker has failed to come forward with sufficient evidence to
    establish pretext, his discrimination and retaliation claims fail as a matter of law.
    Therefore, the district court correctly granted summary judgment for Indian River
    on those claims. 8
    8
    Walker argues that the McDonnell Douglas framework is not the only means by which
    he can establish discrimination and that he presented “enough circumstantial evidence to raise a
    reasonable inference of intentional discrimination.” Appellant’s Br. at 25 (quoting Hamilton v.
    Southland Christian Sch., Inc., 
    680 F.3d 1316
    , 1320 (11th Cir. 2012)). True, a triable issue of
    fact exists if a plaintiff presents “a convincing mosaic of circumstantial evidence that would
    allow a jury to infer intentional discrimination by the decisionmaker.” Smith v. Lockheed-Martin
    Corp, 
    644 F.3d 1321
    , 1328 (11th Cir. 2011) (internal quotation marks omitted). But, for the
    24
    Case: 17-10501       Date Filed: 07/27/2018      Page: 25 of 25
    IV.    CONCLUSION
    For the foregoing reasons, we affirm the district court’s grant of summary
    judgment in favor of Indian River.
    AFFIRMED.
    reasons stated above, Walker has failed to come forward with enough circumstantial evidence of
    discrimination for his claims to survive even under a “convincing mosaic” theory.
    25