Yahazia Odelia v. Alderwoods(Georgia), LLC ( 2020 )


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  •            Case: 20-10619   Date Filed: 08/05/2020   Page: 1 of 19
    [DO NOT PUBLISH]
    IN THE UNITED STATES COURT OF APPEALS
    FOR THE ELEVENTH CIRCUIT
    ________________________
    No. 20-10619
    Non-Argument Calendar
    ________________________
    D.C. Docket No. 1:18-cv-01214-JPB
    YAHAZIA ODELIA,
    Plaintiff - Appellant,
    versus
    ALDERWOODS (GEORGIA), LLC,
    Defendant - Appellee.
    ________________________
    Appeal from the United States District Court
    for the Northern District of Georgia
    ________________________
    (August 5, 2020)
    Before MARTIN, JORDAN, and ROSENBAUM, Circuit Judges.
    PER CURIAM:
    Case: 20-10619     Date Filed: 08/05/2020    Page: 2 of 19
    Yahazia Odelia appeals the district court’s grant of summary judgment in
    favor of Alderwoods (Georgia) LLC on her claims for breach of contract, fraud,
    negligence, and intentional infliction of emotional distress. She raises several
    arguments on appeal. First, she contends that the district court lacked diversity
    jurisdiction because the amount in controversy did not exceed $75,000. Second, she
    claims that the district court improperly concluded that the statute of limitations
    barred her breach of contract claim. Third, she asserts that the district court erred in
    ruling that Alderwoods made no false representations to her. Fourth, she argues that
    the district court erred in holding that the economic loss rule precluded recovery on
    her negligence claim. Fifth, she maintains that the district court erred in concluding
    that Alderwoods’ conduct did not reach the high level of outrageousness required to
    survive summary judgment. Following review of the record and parties’ briefs, we
    affirm.
    I
    Alderwoods owns and operates the Kennedy Memorial Gardens Cemetery in
    DeKalb, Georgia. On September 25, 2002, Ms. Odelia purchased two side-by-side
    burial plots at the cemetery—Lot U, Space 15, and Lot U, Space 16. Space 15 was
    conveyed to Ms. Odelia under Retail Installment Contract No. 1007905, and Space
    16 was conveyed to her under Retail Installment Contract No. 1007904. Two days
    later, Ms. Odelia buried her sister, Evelyn Geeder-Jones, in Space 16. Ms. Odelia
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    reserved Space 15, and paid $655.50 for the burial of her mother, Lucy Mae
    Hammonds, when such need arose. At her deposition, Ms. Odelia testified that she
    did not remember any conversations she had with the Alderwoods representative
    regarding the sale of either of the burial plots.
    Despite the fact that it had conveyed Space 15 to Ms. Odelia, on April 21,
    2005, Alderwoods re-sold it to another party, who buried the remains of Odell Allen
    in the plot.   After Ms. Odelia’s mother passed away on February 24, 2016,
    Alderwoods discovered that it had re-sold Space 15 and that Mr. Allen’s remains
    were buried there. Alderwoods notified Ms. Odelia of the problem, and sought an
    order from a Georgia court authorizing it to disinter Mr. Allen’s remains from Space
    15, so that the plot would be available for Ms. Odelia’s mother. The state court
    issued the order on April 4, 2016.
    Ms. Odelia’s mother was buried in Space 15 on June 5, 2017, about 14 months
    after the state court issued the order to disinter Mr. Allen’s remains. Alderwoods
    waived any fees associated with the burial of Ms. Odelia’s mother.
    Ms. Odelia alleges that the delay in burying her mother after Space 15 became
    available was due to Alderwoods’ attempt to induce her to sign legal documents
    releasing it from liability. She says that Alderwoods first attempted to get her to
    sign the release of liability papers during her mother’s wake. She claims that
    Alderwoods tried a second time, after Mr. Allen’s remains had been disinterred and
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    she was preparing a gravesite memorial for her mother. She refused to sign the
    papers without first being able to review them with an attorney. As a result,
    Alderwoods refused to bury her mother at the scheduled time, and she had to cancel
    the gravesite memorial.
    On November 2, 2017, Ms. Odelia’s attorney sent Alderwoods a detailed
    settlement offer, which asked for $200,000 in exchange for a complete release of all
    claims. The negotiations led nowhere and on February 21, 2018, Ms. Odelia filed a
    complaint in Georgia state court asserting claims against Alderwoods for breach of
    contract, fraud, negligence, and intentional infliction of emotional distress. On
    March 22, 2018, Alderwoods removed the case to federal district court. After
    discovery, the district court entered summary judgment in favor of Alderwoods on
    all of Ms. Odelia’s claims.
    II
    Ms. Odelia argues that the amount in controversy in this case did not exceed
    $75,000 and, thus, the district court lacked subject-matter jurisdiction. “Because we
    are obligated to notice the district court’s lack of subject matter jurisdiction if such
    is the case,” we start by addressing Ms. Odelia’s jurisdictional argument. Leonard
    v. Enterprise Rent a Car, 
    279 F.3d 967
    , 972 (11th Cir. 2002) (citing Williams v. Best
    Buy Co., 
    269 F.3d 1316
    , 1318 (11th Cir. 2001)).
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    The district court independently appraised Ms. Odelia’s complaint and
    Alderwoods’ notice of removal and concluded that the amount in controversy was
    met. We review this determination de novo, see Mutual Assurance, Inc. v. United
    States, 
    56 F.3d 1353
    , 1355 (11th Cir. 1995), and agree with the district court.
    The district court’s subject-matter jurisdiction was premised on diversity of
    citizenship. Diversity jurisdiction exists where the suit is between citizens of
    different states and the amount in controversy exceeds $75,000. See 
    28 U.S.C. § 1332
    (a).
    “Dismissal of a case brought under 
    28 U.S.C. § 1332
     is proper where the
    pleadings make it clear ‘to a legal certainty that the claim is really for less than the
    jurisdictional amount.’” Leonard, 
    279 F.3d at 972
    . (quoting St. Paul Mercury
    Indem. Co. v. Red Cab Co., 
    303 U.S. 283
    , 289 (1938)). “Where a plaintiff fails to
    specify the total amount of damages demanded, as is the case here, a defendant
    seeking removal based on diversity jurisdiction must prove by a preponderance of
    the evidence that the amount in controversy exceeds the $75,000 jurisdictional
    requirement.” 
    Id.
    “In some cases, this burden requires the removing defendant to provide
    additional evidence demonstrating that removal is proper.” Roe v. Michelin N. Am.
    Inc., 
    613 F.3d 1058
    , 1061 (11th Cir. 2010). A settlement offer constitutes evidence
    that the district court may consider in determining whether the amount in
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    controversy is met. See Lowery v. Alabama Power Co., 
    483 F.3d 1184
    , 1212 n. 62
    (11th Cir. 2007). In making its determination, the district court can consider a claim
    of punitive damages as well. See Holley Equip. Co. v. Credit Alliance Corp., 
    821 F.2d 1531
    , 1535 (11th Cir. 1987).
    We agree with the district court that the value of Ms. Odelia’s claims more
    likely than not exceeded $75,000. Ms. Odelia sought to recover damages stemming
    from breach of contract, fraud, negligence, intentional infliction of emotional
    distress, and punitive damages. It is hard to imagine that the combined sum of all
    those claims, plus the punitive damages sought, would not exceed $75,000. Indeed,
    Alderwoods attached to its removal notice Ms. Odelia’s detailed settlement letter,
    which valued the claims at $200,000. That valuation, by Ms. Odelia herself, tends
    to show that the amount in controversy was met.
    Ms. Odelia also argues that, according to Alderwoods, her damages were
    limited to $655.50—the price of the contract—and that as a result Alderwoods
    admitted that the amount in controversy did not exceed $75,000. We reject this
    contention because Alderwoods argued only that Ms. Odelia’s damages for the
    breach of contract claim should be limited to $655.50. Ms. Odelia, as noted, asserted
    additional claims for fraud, negligence, and intentional infliction of emotional
    distress, which would potentially increase the sum of her total damages. Because it
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    is more likely than not that the sum all of Ms. Odelia’s claims exceeds $75,000, we
    conclude that the district court properly concluded that it had diversity jurisdiction.
    III
    On the merits, Ms. Odelia contends that the district court improperly granted
    summary judgment in favor of Alderwoods on her breach of contract, fraud,
    negligence, and intentional infliction of emotional distress claims. We disagree.
    We exercise plenary review over a district court’s grant of summary judgment.
    See Moton v. Cowart, 
    631 F.3d 1337
    , 1341 (11th Cir. 2011). In doing so, we review
    all the evidence and draw all reasonable evidence in the light most favorable to the
    non-moving party. See 
    id.
     The party moving for summary judgment bears the
    burden of demonstrating that there is no genuine dispute of any material fact and
    that it is entitled to judgment as a matter of law. See 
    id.
     “The moving party may
    meet its burden to show that there are no genuine issues of material fact by
    demonstrating that there is a lack of evidence to support the essential elements that
    the non-moving party must prove at trial.” 
    Id.
     (citing Celotex Corp. v. Catrett, 
    477 U.S. 317
    , 322–23 (1986)).
    A
    Ms. Odelia asserts that the district court erred in concluding that the statute of
    limitations barred her breach of contract claim. We are not persuaded.
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    “Under O.C.G.A. § 9–3–24, an action for breach of a written contract must be
    brought within six years of the breach.” Hamburger v. PFM Capital Mgmt., Inc.,
    
    649 S.E.2d 779
    , 782 (Ga. Ct. App. 2007). “[T]he statute of limitations runs from the
    time the contract is broken ‘and not at the time the actual damages results or is
    ascertained.’” Space Leasing Assocs. v. Atlantic Bldg. Sys., 
    241 S.E.2d 438
    , 441
    (Ga. Ct. App. 1977) (quoting Mobley v. Murray Cty., 
    173 S.E. 680
    , 684 (Ga. 1934)).
    Under Georgia law, “the true test to determine when the cause of action accrued is
    to ascertain the time when the plaintiff could first have maintained his action to a
    successful result.” Godwin v. Mizpah Farm, LLLP, 
    766 S.E.2d 497
    , 502 (Ga. Ct.
    App. 2014).
    Here, the alleged breach of contract occurred when Alderwoods sold Space
    15 to Mr. Allen’s family in April of 2005, and the statute of limitations began to run
    at that time: “[w]ith respect to a contract claim, the statute of limitations runs from
    the time the contract is broken rather than from the time the actual damage results or
    is ascertained.” Hamburger, 649 S.E.2d at 782 (internal quotation and citation
    omitted). Ms. Odelia filed her complaint in February of 2018, almost 13 years after
    Alderwoods’ alleged breach. Thus, the six-year statute of limitations bars her breach
    of contract claim. See O.C.G.A. § 9–3–24.
    Ms. Odelia argues that the discovery rule should apply to her breach of
    contract claim, which would mean that the statute of limitations began to run when
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    she discovered that Alderwoods breached the contract. She further asserts that not
    applying the discovery rule to her case would be illogical because she had no way
    of finding out that Alderwoods had breached the contract until she tried to bury her
    mother in February of 2016.
    We are sympathetic to Ms. Odelia’s predicament, but Georgia courts have
    continuously held that the discovery rule does not apply to breach of contract claims.
    See Owen v. Mobley Constr. Co., Inc., 
    320 S.E.2d 255
    , 256 (Ga. Ct. App. 1984)
    (refusing to apply the discovery rule in a breach of contract claim); Moore v. Dep’t
    of Human Res., 
    469 S.E.2d 511
    , 512–13 (Ga. Ct. App. 1996) (same). In dealing with
    cases where the plaintiff has not discovered the breach of contract after the statute
    of limitations has run out, Georgia courts have held that “[m]ere ignorance of the
    facts constituting a cause of action does not prevent the running of the statute of
    limitation.” Millard Matthews Builders, Inc. v. Plant Improvement Co., Inc., 
    307 S.E.2d 739
    , 740 (Ga. Ct. App. 1983) (quotations marks omitted). 1
    Other state courts have reached the same result when considering similar
    factual scenarios. See e.g., Jakeman v. Lawrence Grp. Mgmt. Co., LLC, 
    151 So. 3d 1083
    , 1090–91 (Ala. 2014) (concluding that the cause of action accrues at the time
    1
    Only a few states have extended the application of the discovery rule to breach of contract claims.
    See e.g., Boyd v. Bowen, 
    806 A.2d 314
    , 333 (Md. Ct. Spec. App. 2002) (explaining that Maryland
    courts extended the discovery rule to all causes of actions). We, however, must apply Georgia law
    to this case. See Bravo v. United States, 
    577 F.3d 1324
    , 1325 (11th Cir. 2009) (explaining that, in
    diversity cases, we must apply state substantive law).
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    of the breach, i.e., when the plot is improperly resold); Hardin v. York Mem’l Park,
    
    730 S.E.2d 768
    , 775 (N.C. Ct. App. 2012) (same). We therefore conclude that the
    discovery rule does not apply to Ms. Odelia’s breach of contract claim.
    Ms. Odelia next claims that the Uniform Commercial Code governs the sale
    of a cemetery plot and that the statute of limitations for the sale of goods, O.C.G.A.
    § 11–2–725, should apply. To determine whether a contract qualifies as a sale of
    goods under the UCC, Georgia courts ask “whether the goods are movable at the
    time of identification to the contract.” Willis Mining, Inc. v. Noggle, 
    509 S.E.2d 731
    ,
    733 (Ga. Ct. App. 1998); O.C.G.A. § 11–2–105(1). Here, a cemetery plot is not
    movable and thus falls outside the UCC’s definition of goods.
    In addition, a century of caselaw belies Ms. Odelia’s UCC argument. Georgia
    courts uniformly treat the sale of a cemetery plot as an easement or a license. See
    Jacobus v. Congregation of Children of Israel, 
    33 S.E. 853
    , 854 (Ga. 1899) (stating
    that the acquisition of cemetery plot constitutes an easement or a license); Walker v.
    Ga. Power Co., 
    339 S.E.2d 728
    , 730 (Ga. Ct. App. 1986) (holding that “one who
    owns or has an interest in a cemetery for burial purposes does not acquire any title
    to the soil, but only an easement or license for the use intended”).
    In sum, the district court did not err in concluding that the statute of limitations
    barred Ms. Odelia’s breach of contract claim.
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    B
    Ms. Odelia contends that the district court erred in granting summary
    judgment in favor of Alderwoods on her fraud claim because it wrongly concluded
    that Alderwoods did not make false representations to her. Again, we disagree.
    To prevail in a fraud claim under Georgia law, a plaintiff must prove “a false
    representation by a defendant, scienter, intention to induce the plaintiff to act or
    refrain from acting, justifiable reliance by plaintiff, and damage to plaintiff.”
    Crawford v. Williams, 
    375 S.E.2d 223
    , 224 (Ga. 1989). “In actions for fraud,
    actionable representations must relate to past or existing facts and cannot consist of
    mere broken promises.” Ga. Mobile Home Dev. Corp. v. Kuter, 
    168 S.E.2d 858
    ,
    861 (Ga. Ct. App. 1969) (quotations marks omitted). Moreover, “[a] mere breach
    of a contract is not fraud.” 
    Id.
    Here, the record shows that Ms. Odelia could not remember any
    representations, false or not, that the Alderwoods representative made to her at the
    time she bought Space 15. It is also undisputed that Space 15 was available at the
    time Ms. Odelia bought it, which indicates that Alderwoods did not misrepresent its
    availability at the time of the contract. Under the circumstances, it is impossible to
    say that Alderwoods engaged in fraud given that Ms. Odelia cannot identify a single
    misrepresentation made to her when she entered into the contract. See Riverbend
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    Ford–Mercury Inc. v. Kirksey, 
    395 S.E.2d 898
    , 900 (Ga. Ct. App. 1990) (concluding
    that the plaintiff could not prove fraud because he was not given false information
    by the defendant). That Alderwoods may have later breached the contract is not, by
    itself, enough to establish fraud. See Kuter, 
    168 S.E.2d at 861
    .
    Ms. Odelia argues that the question of whether Alderwoods made a false
    representation at the time she bought Space 15 should be left to the jury. She cites
    to Central Chevrolet, Inc. v. Campbell, 
    198 S.E.2d 362
     (Ga. Ct. App. 1973), to
    support her argument.           But in Central Chevrolet, there was a clear
    misrepresentation—the seller had sold a 1963 Corvette and represented it as a 1967
    Corvette. 
    Id. at 363
    . The court sent the case to the jury to determine whether there
    was intent to defraud. 
    Id. at 364
    . In this case, the question is not about intent, but
    rather whether Alderwoods misrepresented the availability of Space 15 to Ms.
    Odelia in the first place. And the record shows that no false representation was made
    because Space 15 was available at the time she acquired it in 2002.
    We agree with the district court that Alderwoods did not make any false
    representation to Ms. Odelia. Summary judgment on the fraud claim was therefore
    appropriate.
    C
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    Next, Ms. Odelia asserts that the district court erred in granting summary
    judgment in favor of Alderwoods on her negligence claim based on the economic
    loss rule.
    In Georgia, the economic loss rule limits the ability of contracting parties to
    sue one another for negligence and is used “to distinguish between those causes of
    action that may be brought only in a contract [ ] action and those that give rise to an
    action in tort.” Flintkote Co. v. Dravo Corp., 
    678 F.2d 942
    , 948 (11th Cir. 1982).
    Georgia courts generally do not allow contracting parties to bring negligence claims
    for purely economic losses against one another. See Gen. Elec. Co. v. Lowe’s Home
    Ctrs., Inc., 608 S.E.2d. 636, 637 (Ga. 2005). Accordingly, the economic loss rule
    bars recovery in tort when a plaintiff who has entered in a contract does not suffer
    injury to his person or damage to his property. See 
    id.
     Here, Ms. Odelia does not
    allege any injury to herself or her property, and thus the economic loss rule bars her
    negligence claim.
    There are, however, exceptions to the economic loss rule, and Ms. Odelia
    asserts that two of them apply here. See Advanced Drainage Sys., Inc. v. Lowman,
    
    437 S.E.2d 604
    , 607 (Ga. Ct. App. 1993). First, there is “the accident exception,
    which allows a plaintiff to recover in tort when there is a sudden and calamitous
    event that not only causes damage to the product but poses an unreasonable risk of
    injury to persons and other property.” 
    Id.
     (citations omitted). Second, under the
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    misrepresentation exception, “one who supplies information during the course of his
    business, profession, employment, or in any transaction in which he has a pecuniary
    interest has a duty of reasonable care and competence.” Robert & Co. Assoc. v.
    Rhodes–Haverty P’ship, 
    300 S.E.2d 503
    , 504 (Ga. 1983). In order to establish the
    second exception, the plaintiff has to prove the five elements of fraud. See Advanced
    Drainage Sys. Inc., 
    437 S.E.2d at 607
    .
    Starting with the accident exception, Ms. Odelia argues that the subsequent
    sale of Space 15 to Mr. Allen’s family was the type of incident that the accident
    exception is designed to cover. But her argument is not persuasive because Georgia
    courts have only invoked the accident exception where a person or property is put in
    foreseeable danger, and Ms. Odelia does not explain how the subsequent sale of
    Space 15 created an unreasonable risk of danger to herself or to her property. See
    Vulcan Materials Co., Inc. v. Driltech Inc., 
    306 S.E.2d 253
    , 257 (Ga. 1983) (holding
    that “[a]n ‘accident’ should be defined as a sudden and calamitous event which,
    although it may only cause damage to the defective product itself, poses an
    unreasonable risk of injury to other persons or property”). As a result, we do not
    believe that the accident exception applies in this case.
    Ms. Odelia fares no better with respect to the misrepresentation exception. As
    discussed above, the record shows that Alderwoods did not make any false
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    representations to Ms. Odelia when it sold her Space 15. She therefore cannot
    establish fraud and the misrepresentation exception therefore does not apply.2
    Because none of the economic loss rule’s exceptions apply to Ms. Odelia’s
    negligence claim, we conclude that the district court properly granted summary
    judgment in favor of Alderwoods.
    D
    Finally, Ms. Odelia claims that the district court improperly granted summary
    judgment in favor of Alderwoods as to her claim for intentional infliction of
    emotional distress. We reject her argument.
    To succeed on an intentional infliction of emotional distress claim in Georgia,
    a plaintiff must prove “(1) intentional or reckless conduct; (2) that is extreme and
    outrageous; (3) a causal connection between the wrongful conduct and the emotional
    distress; and (4) severe emotional distress.” Renton v. Watson, 739 S.E.2d. 19, 26
    (Ga. Ct. App. 2013) (quotations omitted). “Liability for this tort has been found only
    where the conduct has been so outrageous in character, and so extreme in degree, as
    to go beyond all possible bounds of decency, and to be regarded as atrocious, and
    2
    On appeal, Ms. Odelia also argues that Alderwoods is liable on negligence per se grounds. We
    do not reach this argument because this is not the same argument that she presented in the district
    court. In her brief in opposition to the motion for summary judgment, she did not assert negligence
    per se; instead she argued that Alderwoods had a legal duty arising under § 590-3-1-.15 of the
    Georgia Administrative Code and that, because Alderwoods violated that regulation, the economic
    loss rule did not apply. See Access Now, Inc. v. Southwest Airlines Co., 
    385 F.3d 1324
    , 1330 (11th
    Cir. 2004) (declining to reach an argument raised on appeal for the first time).
    15
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    utterly intolerable in a civilized community.” Yarbrough v. SAS Systems Inc., 
    419 S.E.2d 507
    , 509 (Ga. Ct. App. 1992) (quotations omitted). Whether a claim meets
    “the requisite level of outrageousness and egregiousness to sustain a claim for
    intentional infliction of emotional distress is a question of law.” Frank v. Fleet
    Finance, Inc. of Ga., 
    518 S.E.2d 717
    , 720 (Ga. Ct. App. 1999).
    The district court concluded that Alderwoods’ conduct did not meet the level
    of outrageousness required to satisfy the tort of intentional infliction of emotional
    distress. It found that Alderwoods (1) attempted to remedy the situation by acquiring
    a court order to disinter Mr. Allen so that Ms. Odelia’s mother could be buried in
    Space 15, and (2) waived the associated burial fees.
    Ms. Odelia argues that Georgia courts have found the existence of intentional
    infliction of emotional distress in less egregious or outrageous cases than her own.
    First, she cites to Stephens v. Waits, 
    184 S.E. 781
    , 782 (Ga. Ct. App. 1936), a case
    in which a burial was interrupted by someone who sat in the casket and threatened,
    using an iron pick, to strike anyone trying to bury the deceased. Second, she cites
    to Delta Finance Company v. Ganakas, 
    91 S.E.2d 383
    , 385 (Ga. Ct. App. 1956), a
    case where the defendant, in an attempt to collect a debt, went to the plaintiff’s house
    to repossess a television set knowing that an eleven-year-old would be alone,
    threatened the child with calling the police, and attempted to break into the house
    several times. See 
    id.
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    Although we empathize with Ms. Odelia’s unpleasant experience in
    attempting to bury her mother, we do not think that there was willful or wanton threat
    of violence here. The cases she cites are distinguishable on their facts. And
    Alderwoods’ conduct did not rise to the level of outrageousness required to satisfy
    the tort of intentional infliction of emotional distress.
    In support of her claim for intentional infliction of emotional distress, Ms.
    Odelia relies on the two specific actions by Defendants to induce her to sign
    purported release-of-liability papers.
    First, two Alderwoods employees came to the wake for Ms. Odelia’s mother
    and spoke to a funeral director there, who in turn came to the area where the wake
    was taking place and told Ms. Odelia that the two were there for her to sign some
    papers, thus disrupting her during the service while someone was singing and while
    she was grieving. Ms. Odelia told the two Alderwoods employees that she could not
    talk right then, and she said during her deposition that did not see or sign the
    documents.
    Second, one of those same Alderwoods employees later told Ms. Odelia about
    a week before the rescheduled graveside service for her mother that Ms. Odelia
    needed to sign some papers, which Alderwoods would fax to her so that her lawyer
    could review them. Ms. Odelia never received a fax; instead, the night before the
    rescheduled service, the Alderwoods employee called her while she was at dinner
    17
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    with family and offered to bring her the documents to sign then. Ms. Odelia
    responded that she needed her lawyer to review them, and the employee then, in a
    “cold” manner, told her that the burial could not take place the next day without the
    signed papers. Ms. Odelia was informed a week in advance of the rescheduled
    service that the papers needed to be signed, and she knew that she wanted her lawyer
    to review them. As with the documents at the wake, Ms. Odelia stated during her
    deposition that she did not know what the papers were, and it is undisputed that the
    burial took place without her ever signing the referenced papers. Thus, her signature
    on any such documents was not a prerequisite to her mother’s burial.
    These actions by the Alderwoods were certainly lacking in sensitivity toward
    a grieving daughter, and it is unfortunate that Ms. Odelia had to experience them.
    But they do not rise to the level of outrageousness discussed in Stephens and Delta
    Finance Company. In sum, Alderwoods took corrective action as soon as it learned
    of its mistake, waived the burial fees, and eventually buried her mother in Space 15.
    Because we conclude that Alderwoods’ conduct did not meet the very high
    bar established in cases like Stephens and Delta Finance Company, the district court
    did not err in granting summary judgment in favor of Alderwoods on Ms. Odelia’s
    intentional infliction of emotional distress claim.
    IV
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    We affirm the district court’s grant of summary judgment in favor of
    Alderwoods as to all of Ms. Odelia’s claims.
    AFFIRMED.
    19