Consumer Financial Protection Bureau v. Check & Credit Recovery, LLC ( 2023 )


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  • USCA11 Case: 21-14468   Document: 94-1    Date Filed: 06/12/2023    Page: 1 of 23
    [PUBLISH]
    In the
    United States Court of Appeals
    For the Eleventh Circuit
    ____________________
    No. 21-14468
    ____________________
    CONSUMER FINANCIAL PROTECTION BUREAU,
    Plaintiff-Appellant,
    versus
    MARCUS BROWN,
    SARITA BROWN,
    TASHA PRATCHER,
    GLOBAL PAYMENTS, INC.,
    FRONTLINE PROCESSING CORP.,
    Defendants-Appellees,
    CHECK & CREDIT RECOVERY, LLC,
    UNIVERSAL DEBT SOLUTIONS, LLC,
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    2                     Opinion of the Court              21-14468
    WNY SOLUTIONS GROUP, LLC,
    WNY ACCOUNT SOLUTIONS, LLC,
    CHECK & CREDIT RECOVERY, LLC,
    CREDIT POWER, LLC,
    S PAYMENT PROCESSING & SOLUTIONS, LLC,
    MOHAN BAGGA,
    VARINDERJIT BAGGA,
    SUMANT KHAN,
    Defendants-Cross Defendants-
    Appellees,
    GLOBAL CONNECT, LLC,
    FRANCIS DAVID CORP,
    d.b.a. Electronic Merchant Systems, Inc.,
    Defendants-Cross Claimants-
    Appellees,
    PATHFINDER PAYMENT SOLUTIONS, INC., et al.,
    Defendants.
    ____________________
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    21-14468                  Opinion of the Court                             3
    Appeal from the United States District Court
    for the Northern District of Georgia
    D.C. Docket No. 1:15-cv-00859-RWS
    ____________________
    Before BRANCH and GRANT, Circuit Judges, and SCHLESINGER,∗
    District Judge.
    BRANCH, Circuit Judge:
    The Consumer Financial Protection Bureau (“CFPB”) is not
    exempt from the rules of discovery. Nonetheless, the CFPB tried
    to bring a wide-ranging civil lawsuit against 18 defendants without
    ever being deposed. When the district court ordered the CFPB to
    sit for Rule 30(b)(6) depositions, the CFPB doubled down by
    engaging in dramatic abuse of the discovery process. The district
    court imposed sanctions for this misconduct.
    On appeal, the CFPB maintains that it behaved properly.
    We conclude, however, that violating the district court’s clear
    orders and derailing multiple depositions is nowhere near proper
    conduct. Thus, after careful review and with the benefit of oral
    argument, we affirm the district court’s sanctions order.
    I.      Background
    A.       The Underlying Lawsuit
    ∗ Honorable   Harvey Schlesinger, United States District Judge for the Middle
    District of Florida, sitting by designation.
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    4                     Opinion of the Court                21-14468
    The CFPB brought this action under the Consumer
    Financial Protection Act (“CFPA”) and the Fair Debt Collection
    Practices Act (“FDCPA”) against 18 defendants for engaging in or
    substantially assisting a fraudulent debt collection scheme.
    Essentially, the CFPB alleged that several individuals “created
    limited liability companies in Georgia and New York” to
    “perpetrate a debt-collection scheme targeting millions of
    consumers.” Thirteen of the defendants were individuals, and
    their respective companies, who directly participated in the
    scheme.
    The other five defendants—the appellees here—were not
    direct operators of the scheme; rather, they simply provided
    services to the individuals who were. One appellee, Global
    Connect, LLC (“Global Connect”), allegedly provided the
    telephone broadcast services that the individual debt collectors
    used to “broadcast millions of threatening and false statements to
    consumers.” The other four appellees—Global Payments, Inc.
    (“Global Payments”), Pathfinder Payment Solutions, Inc.
    (“Pathfinder”), Frontline Processing Corp. (“Frontline”), and
    Electronic Merchant Systems (“EMS”)—allegedly provided the
    processing services that were used to “withdraw funds from the
    consumers’ accounts.”
    The CFPB alleged that these service-providing entities
    “provided substantial assistance” to the debt collectors’ “unlawful
    conduct” and engaged in “unfair acts or practices” in violation of
    the CFPA. In other words, these service-providing entities knew
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    21-14468                   Opinion of the Court                               5
    or should have known that their platforms were advancing the debt
    collectors’ unlawful conduct.
    B.      The CFPB’s Conduct During Discovery
    The CFPB’s problematic conduct began during discovery.
    At first, the CFPB objected on the following grounds when it was
    served with deposition notices pursuant to Federal Rule of Civil
    Procedure 30(b)(6): 1 (1) it had “already . . . provided [the
    information] to [d]efendants . . . in responses to written
    interrogatories,” (2) “[d]efendants inquire[d] into topics within the
    law enforcement and deliberative process privilege,” and (3) “the
    depositions [were] an improper attempt to question [CFPB]
    counsel as to counsel’s mental impressions and analyses.” The
    district court overruled the objections, reasoning that Rule 30(b)(6)
    applies with equal force to government agencies and “factual
    matters are subject to inquiry even if those matters have been
    disclosed in interrogatory responses.”
    1Rule 30(b)(6) is the principal mechanism for deposing entities, including
    government agencies. The rule allows the entity to designate a representative
    who testifies on the agency’s behalf. See Fed. R. Civ. P. 30(b)(6) (“The named
    organization must designate one or more officers, directors, or managing
    agents, or designate other persons who consent to testify on its behalf . . . .
    The persons designated must testify about information known or reasonably
    available to the organization.”). In the instant case, the service-providing
    entities sought to use 30(b)(6) depositions to uncover the factual bases for the
    CFPB’s claims against them.
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    6                          Opinion of the Court                      21-14468
    Dissatisfied, the CFPB tried again to avoid providing a
    30(b)(6) representative. This time it moved for protective orders
    to reduce the scope of defendants’ questioning, relying on the same
    arguments the district court had already rejected. The court
    granted in part and denied in part the CFPB’s motions, striking the
    balance that facts—including “exculpatory facts”—were fair game
    while questioning that “would delve into Plaintiff’s trial strategy”
    was off limits.
    1.      The First Deposition
    During the first 30(b)(6) deposition, 2 counsel for Global
    Payments met heavy resistance from the CFPB. The 359-page
    transcript reveals that the CFPB avoided answering questions
    through a number of impermissible tactics.
    First, the CFPB lodged more than 70 work product
    objections—even objecting to fact-based questions that the district
    court had instructed it to answer. For example, the CFPB objected
    to the question “[a]re you aware of any facts that Global Payments
    knew that the debt collector defendants . . . were collecting
    phantom debt?” And it objected to the yes-or-no question “[a]re
    you aware of any facts that [a pertinent document] was sent to
    Global [Payments]?” As a final and particularly egregious
    2 The CFPB designated Michael Godard, a supervisory investigator at the
    CFPB, as its 30(b)(6) representative for each deposition covered in this appeal.
    Godard spent “a little over 300 hours” preparing for the depositions by
    reviewing documents and meeting with counsel.
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    21-14468                 Opinion of the Court                          7
    example, 3 to a question asking if the deponent spoke to any
    witnesses in the case, the CFPB objected and argued that “[t]he
    identity of witnesses is work product.” These objections were
    often accompanied by an instruction for the CFPB’s witness “not
    to answer.”
    Second, the CFPB equipped its witness with so-called
    “memory aids” 4 from which the witness read verbatim for
    extended periods of time. In response to one question, for
    example, the witness read from his memory aid for more than 40
    minutes and then, after a break, continued reading for 18 minutes
    before the parties stipulated that he would have read another 93
    pages. This filibuster-style reading occurred repeatedly. And when
    Global Payments’s attorneys objected, the CFPB’s counsel would
    insist that the witness needed to finish his answer: “Let him finish
    the answer, maybe it will be [responsive].”
    Third, in response to the district court’s instruction that
    exculpatory facts were fair game, the CFPB took the position that
    it had not “identified any exculpatory facts” in the entire record.
    One illustrative back-and-forth follows:
    [Deposing counsel]: The judge in his ruling said that
    the [CFPB] was to provide a witness who would
    3 There are many, many more examples in the record, but we do not include
    them all in the interest of conciseness.
    4The “memory aids” were essentially lawyer-prepared scripts that were
    hundreds of pages in length.
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    8                     Opinion of the Court               21-14468
    testify as to all facts the plaintiff could reasonably
    identify as exculpatory. Are you familiar with that
    part of the judge’s ruling in your testimony here
    today?
    [CFPB’s witness]: Yes.
    [Deposing counsel]: What, if anything, did you do to
    identify exculpatory facts?
    [CFPB’s witness]: I didn’t identify any.
    [Deposing counsel]: So in the 300 hours that you
    spent preparing for this, you didn’t identify a single
    fact that was exculpatory as to Global Payments?
    ...
    [CFPB’s witness]: That’s correct.
    2.    Telephonic Hearing with the District Court
    Because Global Payments felt it was denied the opportunity
    to conduct a meaningful deposition—and Frontline and Pathfinder
    had noticed depositions for later that week—defendants alerted the
    district court to the CFPB’s behavior. Specifically, defendants
    expressed concern with the CFPB’s repeated work-product
    objections and its witness’s complete reliance on memory aids. In
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    21-14468                     Opinion of the Court                                9
    light of these concerns, the district court conducted a telephonic
    hearing with the parties. 5
    During the hearing, the district court reiterated its guidance
    from previous orders that the CFPB’s witness must answer fact-
    based questions:
    I think what you do is when the question is asked, you
    look at what it goes to, and if it goes to an element of
    the claim, then that is a fair question. If it’s asking the
    witness to analyze it beyond offering the facts[,] then
    you’re getting out of bounds and you’re arguably
    getting over into work product or you’re getting into
    questions that the witness is not qualified to answer
    and that are subject to legitimate objections. But so
    long as the inquiries are into facts that are within the
    knowledge of the [CFPB] and that are within the
    scope of the notice, then I think they’ve got to be
    answered.
    It also reemphasized that defendants were entitled to
    question the CFPB about exculpatory facts. 6 The district court also
    5 We  appreciate that the district court did not yet have a transcript of the first
    deposition at the time of the hearing, so it had only the parties’ finger-pointing
    as evidence and was unable to analyze independently the extent of the CFPB’s
    obstructive conduct.
    6   Regarding exculpatory evidence, the district court stated:
    I believe I have ruled the defendants are entitled to question
    and it’s exculpatory information, and I know I’m using
    criminal terms and we just talked about this being a civil case,
    but evidence that would be in the possession of the [CFPB]
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    10                        Opinion of the Court                        21-14468
    indicated that memory aids were acceptable due to the voluminous
    record but regurgitating pre-written information would be
    insufficient in many cases. 7
    that would show that the defendants had not violated these
    provisions.
    7The district court described the extent to which it would permit the CFPB’s
    witness to use memory aids and when it would expect testimony with a
    “human touch”:
    [N]umber one, it’s okay for a witness to have these kinds of
    things with him or her at the time the deposition is given. It
    seems to me that this is a good faith effort on the part of CFPB
    to give what I said they had to give in denying many parts of
    the protective order and the rulings on the protective order,
    trying to make it clear that there had to be specific information
    given. It seems that these exhibits are, at least on their face, a
    good faith effort to accomplish that. At the same time, I think
    the witness needs to be prepared and versed, and Mr. Engel
    has represented in his e-mail that he does intend to have a
    witness who has been prepared to address these topics that
    require a more generalized response or a response that’s more
    of a human touch than some listing that might be contained in
    the exhibits.
    It continued: “[M]y expectation is that the [CFPB’s] witness would answer
    those questions and, for lack of a better term, the human touch questions, but
    would be prepared to answer those and to represent the position of the CFPB.”
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    21-14468                   Opinion of the Court                                11
    3.     Subsequent 30(b)(6) Depositions
    Despite having received additional instructions from the
    district court, the CFPB continued its obstructionist conduct
    during the next four depositions. 8
    To start, the CFPB continued to object on work product
    grounds and instruct its witness not to answer even simple fact-
    based, yes-or-no, and follow-up questions. A few examples are
    instructive. 9 The CFPB raised a work product objection to the
    question “does the CFPB rely on any facts to demonstrate that
    Frontline’s practices were unfair?” The CFPB also lodged the same
    objection to the question “did you review any fact that leads you
    to the conclusion that Global Connect authored [an e-mail
    exhibit]?” And, after being shown an exhibit that arguably
    contradicted the script its witness read, the CFPB objected on work
    product grounds to the question “do you still believe [your
    testimony] was correct?” This pattern persisted throughout all four
    depositions.
    The CFPB’s witness continued to rely exclusively on
    memory aids, but the amount of time he spent reading was
    reduced because defendants’ counsel resorted to incorporating into
    the record the portions that the witness would have otherwise read
    8 In the second deposition after the hearing with the district court, Pathfinder’s
    counsel notified the CFPB that it “reserve[d] its rights to move for sanctions
    and other remedies available.”
    9   Again, we reproduce only a few of many, many examples.
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    12                     Opinion of the Court                21-14468
    aloud. One example is sufficient to show the extent of the witness’s
    reliance on the memory aids and why incorporation was necessary:
    [Deposing counsel]: [I]f you and your counsel don’t
    mind, would you be willing to tell us what pages in
    [the underwriting document] you plan to read in
    providing a response to the question . . . .
    ...
    [CFPB’s witness]: So again in the underwriting
    document, I would start at Page 32 at the bottom, 33,
    34, 35, 36, and towards the end of 37. And then as far
    as the memory aid, I would not include the
    monitoring section, which starts at Page 78. Starting
    with the memory aid at Page 5. I would go 5 to 78.
    [Deposing counsel]:     Pages 5 through 78 of the
    memory aid?
    [CFPB’s witness]: Correct.
    [Deposing counsel]: So that I’m clear, do all of the
    facts at Pages 5 through 78 of the memory aid
    [address the question]?
    ...
    [CFPB’s witness]: I don’t think I can say that every
    fact within – on each page. I’d have to look through
    every fact to determine that. But I believe those pages
    would be generally responsive to your question, that
    they contain facts that would answer your question.
    [Deposing counsel]: Other than reading Pages 5
    through 78 of [the memory aid] and Pages 32 through
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    21-14468                Opinion of the Court                        13
    37 of [the underwriting document] into the record,
    are you prepared to testify about facts [pertinent to
    the question]?
    ...
    [CFPB’s witness]: Other than these documents, no.
    [Deposing counsel]: And other than reviewing the
    tracts – the tract of [the underwriting document] and
    all of [the memory aid] less monitoring provisions,
    are you prepared to testify today about any facts
    [pertinent to the question]?
    ...
    [CFPB’s witness]: My preparation to testify to those
    questions would be contained in the memory aid or
    in the underwriting summary.
    All in all, in each 30(b)(6) deposition, whether the CFPB’s
    tactic was to object at every turn, instruct its witness not to answer,
    refuse to acknowledge any exculpatory facts, or have its witness
    read extended and nonresponsive answers, the CFPB tried to game
    the system so that nothing was accomplished.
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    14                         Opinion of the Court                      21-14468
    C.      The District Court’s Sanctions Order
    Because of the CFPB’s contumacious conduct, defendants
    moved for sanctions pursuant to Rule 37, 10 requesting that the
    district court strike the CFPB’s claims against them. 11
    The district court granted defendants’ motions, beginning
    its analysis with the rules and what conduct they covered—i.e.,
    Rule 37(b) is applicable when a party fails to “obey an order to
    provide or permit discovery” and Rule 37(d) is applicable when a
    “person designated under Rule 30(b)(6)” fails to appear for that
    person’s deposition. Under both rules, potential sanctions included
    “striking pleadings in whole or in part.” Fed. R. Civ. P.
    10 Federal Rule of Civil Procedure 37 permits a district court to impose
    sanctions for a party’s “failure to make disclosures or to cooperate in
    discovery.” Fed. R. Civ. P. 37. Specifically, under Rule 37(b)(2)(A), a district
    court may issue sanctions “[i]f a party or a party’s officer, director, or
    managing agent—or a witness designated under Rule 30(b)(6) . . .—fails to
    obey an order to provide or permit discovery . . . .” Id. at 37(b)(2)(A). And,
    under Rule 37(d), sanctions are appropriate if “a party or a party’s officer,
    director, or managing agent—or a person designated under Rule 30(b)(6) . . .
    —fails, after being served with proper notice, to appear for that person’s
    deposition . . . .” Id. at 37(d)(1)(A)(i).
    11  Defendants technically brought three different motions which all sought
    sanctions in the form of striking the claims against them. Considered together,
    these motions are the subject of this appeal. Pathfinder also moved for Rule
    11 sanctions against the CFPB and its counsel (seeking an award of costs and
    attorneys’ fees as well), alleging that the CFPB’s claim amounted to
    government overreach and was frivolous. The court denied this motion, and
    it is not part of this appeal.
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    21-14468                    Opinion of the Court                          15
    37(b)(2)(A)(iii); see also id. at (d)(3) (“Sanctions may include any of
    the orders listed in Rule 37(b)(2)(A)(i)–(vi).”).
    In its Rule 37(b) analysis (failure to obey a court order to
    provide or permit discovery), the court found that, despite its
    instructions that defendants were entitled to question the CFPB
    about the factual underpinnings of its claims, the CFPB “put up as
    much opposition as possible at every turn” through a two-pronged
    strategy of (1) reading from the memory aids to “bury the
    [d]efendants in so much information that it [could not] possibly
    identify, with any reasonable particularity, what support[ed] the
    CFPB’s claims,” and (2) “assert[ing] privilege objections to
    questions that the [c]ourt ha[d] repeatedly ordered to be
    answered.” Because “neither form [of opposition was] proper,” the
    district court sanctioned the CFPB under Rule 37(b), finding that
    the CFPB “demonstrate[d] a willful disregard [for] the [c]ourt’s
    instructions.”
    The district court also found that the CFPB’s witness “failed
    to appear” pursuant to Rule 37(d) because, even though he was
    physically present, he was effectively unavailable due to his
    inability to answer questions without memory aids and refusal to
    address exculpatory evidence.
    Finally, because the CFPB’s conduct was egregious, 12 and
    “the Court [was] not optimistic that reopening the depositions
    12 In addition to the
    bad faith usage of objections and memory aids, the district
    court also found that the CFPB’s repeated insistence that there were no
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    16                            Opinion of the Court                 21-14468
    would be fruitful,” the district court granted defendants’ motions
    for Rule 37 sanctions, struck all claims against the five service-
    providing defendants, and dismissed them from the case.
    II.      Standard of Review
    “The standard of review for a Rule 37(b) dismissal is not
    whether the reviewing court would, as an original matter, have
    dismissed the action; it is whether the district court abused its
    discretion in dismissing the action.” Aztec Steel Co. v. Fl. Steel
    Corp., 
    691 F.2d 480
    , 481 (11th Cir. 1982); see also Marshall v.
    Segona, 
    621 F.2d 763
    , 766 (5th Cir. 1980) (“The bandwidth of the
    District Court’s power to impose Rule 37 sanctions is broad indeed.
    We will not interfere unless . . . there has been an abuse of
    discretion.”). 13 When reviewing discovery motions, “wide
    discretion” is proper because “[a] judge’s decision as to whether a
    party or lawyer’s actions merit imposition of sanctions is heavily
    dependent on the court’s firsthand knowledge, experience, and
    observation.” Harris v. Chapman, 
    97 F.3d 499
    , 506 (11th Cir. 1996).
    If the district court applies an incorrect legal standard, fails
    to follow the appropriate procedures when making the relevant
    determination, or makes findings of fact that are clearly erroneous,
    exculpatory facts in the voluminous record was a “bad faith attempt to
    frustrate the purpose of the [d]efendants’ depositions.”
    13 In Bonner v. City
    of Prichard, 
    661 F.2d 1206
    , 1209 (11th Cir. 1981) (en banc),
    this Court adopted as precedent the decisions of the former Fifth Circuit
    handed down prior to October 1, 1981.
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    21-14468                  Opinion of the Court                              17
    it abuses its discretion. Lugo v. Sec’y, Fla. Dep’t of Corr., 
    750 F.3d 1198
    , 1207 (11th Cir. 2014). “A factual finding is clearly erroneous
    when although there is evidence to support it, the reviewing court
    on the entire evidence is left with the definite and firm conviction
    that a mistake has been committed.” United States v. Robertson,
    
    493 F.3d 1322
    , 1330 (11th Cir. 2007) (quotation omitted).
    III.    Discussion
    The district court dismissed the service-providing
    defendants after finding that the CFPB violated both Rule 37(b)—
    for failure to obey a court order to provide or permit discovery—
    and Rule 37(d)—for the witness’s failure to appear at a Rule 30(b)(6)
    deposition. We affirm because we conclude that sanctions were
    clearly permitted under Rule 37(b) and the CFPB’s discovery
    abuses were sufficiently egregious to merit dismissal; thus, the
    district court did not abuse its discretion. 14 See Aztec Steel, 
    691 F.2d at 481
    .
    A.      Rule 37(b) Sanctions Generally
    The CFPB argues that the district court abused its discretion
    in sanctioning the CFPB under Rule 37(b) because the CFPB “made
    all reasonable efforts” to comply with the court’s unclear
    instructions. We conclude that the district court did not abuse its
    discretion in imposing Rule 37(b) sanctions against the CFPB
    14 We do not reach the question of whether a 30(b)(6) witness who is physically
    present but refuses to offer meaningful testimony has “failed to appear”
    pursuant to Rule 37(d).
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    18                         Opinion of the Court                      21-14468
    because it repeatedly disobeyed the district court’s instructions and
    orders regarding the Rule 30(b)(6) depositions. See Aztec Steel, 
    691 F.2d at 481
    .
    Rule 37(b) provides: “If a party or a party’s officer, director,
    or managing agent—or a witness designated under Rule 30(b)(6) or
    31(a)(4)—fails to obey an order to provide or permit discovery . . .
    the court where the action is pending may issue further just
    orders.” Fed. R. Civ. P. 37(b). “This rule gives district judges broad
    discretion to fashion appropriate sanctions for violation of
    discovery orders[.]” Malautea v. Suzuki Motor Co., Ltd., 
    987 F.2d 1536
    , 1542 (11th Cir. 1993). “Sanctions . . . for violation of an order
    are only appropriate if ‘the order stated in specific and clear terms
    what acts were required or prohibited.’” In re Se. Banking Corp.,
    
    204 F.3d 1322
    , 1332 (11th Cir. 2000) (quoting E.E.O.C. v. Gen.
    Dynamics Corp., 
    999 F.2d 113
    , 116 (5th Cir. 1993)). But “Rule 37,
    on its face, does not require that a court formally issue an order
    compelling discovery before sanctions are authorized.” United
    States v. Certain Real Prop. Located at Route 1, Bryant, Ala., 
    126 F.3d 1314
    , 1317 (11th Cir. 1997).
    Contrary to the CFPB’s argument, the district court’s
    instructions and orders were clear. 15 See In re Se. Banking Corp.,
    15As a starting principle, district courts are not required to hold a litigant’s
    hand and guide him through the basics of discovery. By repeatedly telling the
    CFPB what was expected during a deposition, the district court was already
    going out of its way to provide extra instruction to an off-track party.
    Unfortunately, the CFPB was not an unsophisticated litigant that merely
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    21-14468                   Opinion of the Court                               19
    204 F.3d at 1332 (affirming sanctions that were issued after the
    defendant violated multiple clear discovery orders). Before the
    CFPB sat for the first Rule 30(b)(6) deposition, the district court
    considered the CFPB’s initial objections and reconsidered those
    same arguments when it moved for protective orders. The district
    court emphasized on multiple occasions that “factual matters are
    subject to inquiry . . . .” For example, in ruling on one motion for
    a protective order, the district court narrowed a potential topic to
    “all facts relevant to Plaintiff’s claims against Global Payments,
    including all facts that Plaintiff could reasonably identify as
    exculpatory.” 16 The clear upshot was that the CFPB had to sit for
    depositions during which defendants were “entitled to question the
    CFPB about the factual underpinnings of its allegations against
    them.” The CFPB did not misunderstand—it disagreed.
    If these instructions were not enough—and they should
    have been—the district court reasserted these points during the
    telephonic hearing after the first deposition. During the hearing,
    misunderstood the rules, but rather an arm of the federal government that
    sought to overrun them.
    16 The CFPB argues that the district court overreached in issuing this
    instruction. In its words, “it was improper for the district court to order
    [CFPB] to specifically identify evidence that it considered exculpatory,” so it
    was assuredly improper to sanction the CFPB for failing to do so. The CFPB
    overstates its case. The district court’s instruction did not ask the CFPB to
    hand over the keys to its case; rather, it merely reiterated that facts—including
    those that were exculpatory—were fair game and could not be hidden from
    the service-providing defendants during 30(b)(6) depositions.
    USCA11 Case: 21-14468       Document: 94-1        Date Filed: 06/12/2023        Page: 20 of 23
    20                        Opinion of the Court                    21-14468
    the district court stressed that work product objections should be
    limited to work product concerns—“so long as the inquiries are
    into facts that are within the knowledge of the [CFPB] . . . they’ve
    got to be answered”—and that the CFPB’s witness must do more
    than just read verbatim from a lawyer-prepared script—“the
    witness needs to be prepared and versed . . . to address these topics
    that require . . . a response that’s more of a human touch . . . .”
    Nevertheless, the CFPB again ignored these directions in
    subsequent depositions. The CFPB’s witness continued to read—
    or stipulate that he would have read—canned answers from
    memory aids rather than offering organic answers with a “human
    touch.” This continued refusal undermined the very purpose of a
    Rule 30(b)(6) deposition and rendered the practice nothing more
    than a glorified document production—an entirely different
    discovery tool with a different purpose. See Fed. R. Civ. P. 34. The
    CFPB does not have the power to decide which discovery rules it
    will abide by and which it will ignore. 17
    Similarly, the CFPB continued to lodge work-product
    objections to simple, fact-based questions. During the four
    depositions after the telephonic hearing (when the CFPB was given
    17The CFPB asks us to credit it for preparing its witness for a significant
    amount of time. We are unaware of any rule or case law that recognizes
    preparation time as a metric of measuring compliance with the Federal Rules
    of Civil Procedure and it is not clear why preparation time—rather than level
    of preparedness exhibited during the deposition, for example—should be
    considered at all.
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    21-14468                   Opinion of the Court                              21
    at least its third set of instructions), there were a shocking number
    of improper objections and instructions for its witness not to
    answer. 18 To top it off, the CFPB continued to take the incredible
    position that exculpatory facts did not exist as to any defendant in
    the case.
    In light of the CFPB’s repeated failure to obey the district
    court’s orders, we conclude that the district court did not abuse its
    discretion in imposing Rule 37(b) sanctions. See Aztec Steel, 
    691 F.2d at 481
    ; Malautea, 987 F.2d at 1542.
    B.      Dismissal as an Appropriate Sanction
    At this point, the question shifts from “should the district
    court have issued sanctions?” to “should the district court have
    issued that sanction?” 19 The CFPB argues that the district court
    abused its discretion by imposing a sanction that was too severe.
    “[D]ismissal is a severe sanction . . . .” United States v.
    $239,500 in U.S. Currency, 
    764 F.2d 771
    , 773 (11th Cir. 1985).
    Nonetheless, “the district court retains the discretion to dismiss a
    complaint where the party’s conduct amounts to flagrant disregard
    18In its brief, the CFPB calls our attention to the few times that it lodged a
    proper work product objection and/or allowed its witness to answer a fact-
    based question without objecting. We think it obvious that a splash of proper
    conduct amidst an expansive sea of impropriety is insufficient to save the
    CFPB from sanctions.
    19Again, one of the potential sanctions for a Rule 37(b) violation was “striking
    pleadings in whole or in part.” Fed. R. Civ. P. 37(b)(2)(A)(iii).
    USCA11 Case: 21-14468      Document: 94-1      Date Filed: 06/12/2023     Page: 22 of 23
    22                      Opinion of the Court                 21-14468
    and willful disobedience of the court’s discovery orders.” Hashemi
    v. Campaigner Publ’ns Inc., 
    737 F.2d 1538
    , 1539 (11th Cir. 1984)
    (quotation omitted). Although the district court is always required
    to assess whether lesser sanctions would suffice, it is not required
    to explicitly say as much when the rest of its analysis makes that
    finding obvious. See Betty K Agencies, Ltd. v. M/V MONADA,
    
    432 F.3d 1333
    , 1337–38 (11th Cir. 2005) (“[A] dismissal with
    prejudice, . . . is an extreme sanction that may be properly imposed
    only when . . . the district court specifically finds that lesser
    sanctions would not suffice.” (emphasis in original)); Phipps v.
    Blakeney, 
    8 F.3d 788
    , 791 (11th Cir. 1993) (“[S]ome cases speak for
    themselves and are clear enough without the district court adding
    a section to its opinion to explain why lesser sanctions were not
    used.”). Finally, the Supreme Court has warned against viewing
    dismissal as too extreme when reviewed on appeal with the benefit
    of hindsight. Nat’l Hockey League v. Metro. Hockey Club, Inc.,
    
    427 U.S. 639
    , 642 (1976) (“There is a natural tendency on the part
    of reviewing courts . . . to be heavily influenced by the severity of
    outright dismissal as a sanction for failure to comply with a
    discovery order. . . . But here, as in other areas of the law, the most
    severe in the spectrum of sanctions provided by statute or rule
    must be available to the district court in appropriate cases . . . .”).
    Whether dismissal was an appropriate sanction does not
    require much additional analysis. The district court dismissed the
    claims against defendants only after determining that “in light of
    the [CFPB’s] pattern of conduct in this case, [it was] not optimistic
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    21-14468               Opinion of the Court                       23
    that reopening the depositions would be fruitful.” That is, the
    district court offered its rationale for why the severe sanction of
    dismissal was necessary.
    We are reviewing under the abuse of discretion standard.
    There was no such abuse, and we decline to second-guess the
    district court’s conclusion that reopening discovery would not be
    fruitful in this case that it was intimately familiar with. Hashemi,
    737 F.2d at 1539; Nat’l Hockey League, 
    427 U.S. at 642
    . Finally,
    while the CFPB argues that dismissal was improper because the
    service-providing defendants were not prejudiced by its conduct,
    we staunchly disagree and believe the record (as reiterated
    throughout this opinion) speaks for itself in refuting this
    contention.
    IV.   Conclusion
    The CFPB was determined to avoid 30(b)(6) depositions. To
    realize its goal, the CFPB employed tactics that the district court
    repeatedly forbade. As such, the CFPB clearly violated Rule 37(b)
    and severe sanctions were warranted. We therefore hold that the
    district court’s sanctions order dismissing the CFPB’s claims against
    the five appellees was not an abuse of discretion.
    AFFIRMED.