Durakovic v. Bldg. Serv. 32 BJ Pension Fund ( 2010 )


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  •      09-3651-cv
    Durakovic v. Bldg. Serv. 32 BJ Pension Fund
    1                       UNITED STATES COURT OF APPEALS
    2
    3                           FOR THE SECOND CIRCUIT
    4
    5                               August Term, 2009
    6
    7
    8   (Argued: April 5, 2010                        Decided: June 24, 2010)
    9
    10                            Docket No. 09-3651-cv
    11
    12   - - - - - - - - - - - - - - - - - - - - -x
    13
    14   BEJAZE DURAKOVIC,
    15
    16                     Plaintiff-Appellant,
    17
    18               - v.-
    19
    20   BUILDING SERVICE 32 BJ PENSION FUND, BUILDING SERVICE 32BJ
    21   HEALTH FUND, BUILDING SERVICE 32BJ BENEFITS FUND,
    22
    23                     Defendants-Appellees.
    24
    25   - - - - - - - - - - - - - - - - - - - -x
    26
    27         Before:           JACOBS, Chief Judge, WINTER and WALKER,
    28                           Circuit Judges.
    29
    30         Plaintiff, Bejaze Durakovic, appeals from an August 4,
    31   2009 judgment of the United States District Court for the
    32   Eastern District of New York (Block, J.), dismissing her
    33   ERISA challenge to a union disability-benefits denial.
    34   Durakovic, an office cleaner, suffered chronic pain and
    35   weakness in the years following a 1999 automobile accident,
    36   and applied for disability benefits from the relevant union
    1    funds.   When her claim was denied, she filed suit in federal
    2    court pursuant to 
    29 U.S.C. § 1132
    (a)(1)(B).     On cross
    3    motions for summary judgment, the district court dismissed
    4    the suit.   REVERSED.
    5                                 IRA H. ZUCKERMAN (Max D. Leifer,
    6                                 of counsel), New York, NY, for
    7                                 Plaintiff-Appellant.
    8
    9                                 Ira A. Sturm, Raab, Sturm &
    10                                 Ganchrow, LLP, New York, NY, for
    11                                 Defendants-Appellees.*
    12
    13   DENNIS JACOBS, Chief Judge:
    14
    15       Plaintiff, Bejaze Durakovic, appeals from an August 4,
    16   2009 judgment of the United States District Court for the
    17   Eastern District of New York (Block, J.), dismissing her
    18   ERISA challenge to a union disability-benefits denial.
    19   Durakovic, an office cleaner, suffered chronic pain and
    20   weakness in the years following a 1999 automobile accident,
    21   and applied for disability benefits from the relevant union
    22   funds.   When her claim was denied, she filed suit in federal
    23   court pursuant to 
    29 U.S.C. § 1132
    (a)(1)(B). 1   On cross
    *
    Appellees’ counsel failed to appear for oral
    argument.
    1
    
    29 U.S.C. § 1132
    (a)(1)(B) affords a right of action
    to a “participant or beneficiary . . . to recover benefits
    due to him under the terms of his plan, to enforce his
    rights under the terms of the plan, or to clarify his rights
    2
    1    motions for summary judgment, the district court dismissed
    2    the suit.   We reverse, holding that a fund organized
    3    pursuant to 
    29 U.S.C. § 186
    (c)(5) is conflicted within the
    4    meaning of Metropolitan Life Insurance Company v. Glenn, 128
    
    5 S. Ct. 2343
     (2008); that the district court should have
    6    accorded the conflict in this case more weight; and that no
    7    rational trier of fact could have failed to conclude that
    8    the benefits denial was arbitrary and capricious.
    9
    10                            BACKGROUND
    11       Bejaze Durakovic emigrated to this country from
    12   Yugoslavia in 1971, when she was twenty-four; she never
    13   attained more than a sixth-grade education.     For thirty-two
    14   years, she was an office cleaner at 55 Water Street, in New
    15   York City, and a member of the Service Employees
    16   International Union, Local 32B-J.     In 1999, Durakovic was
    17   involved in an automobile accident, but continued to work,
    18   reporting chronic pain and weakness.     This continued until
    19   2003, when the pain and weakness caused her to cease work.
    20       Durakovic filed a claim for disability benefits with
    21   her union pension, health, and benefits funds (the “Funds”)
    to future benefits under the terms of the plan.”
    3
    1    in December 2003.   The union disability plan provides
    2    benefits to those deemed “totally and permanently unable, as
    3    a result of bodily injury or disease, to engage in any
    4    further employment or gainful pursuit.”       In support of her
    5    claim, she submitted reports by two physicians, Dr. Leonard
    6    Langman, a neurologist, and Dr. Alan Dayan; and a notice of
    7    benefits award from the Social Security Administration,
    8    which had found her disabled.       On receipt of her benefits
    9    application, the Funds sent her to an independent physician,
    10   Dr. Ludmilla Bronfin, who also submitted a report.
    11       •    Report of Dr. Langman. Dr. Langman concluded that
    12            Durakovic was “totally disabled” “for any
    13            occupation.” He diagnosed her with cervical and
    14            lumbar radiculopathy. And he noted that she
    15            complained of pain in her neck and lower back, and
    16            that she was experiencing spasms in the cervical
    17            and lumbar regions of her spine. His diagnosis
    18            was supported by a nerve conduction report, and
    19            MRIs of her back and right knee. The nerve
    20            conduction report also evidenced mild carpal
    21            tunnel syndrome, and the MRI indicated some
    22            tearing in the menisci of her right knee.
    23       •    Report of Dr. Dayan. Dr. Dayan conducted an
    24            initial consultation and concluded that Durakovic
    25            suffered from “[r]ight knee internal derangement
    26            that has been long lasting in nature and continues
    27            to cause significant disability.”
    28       •    Report of Dr. Bronfin. Dr. Bronfin concluded that
    29            Durakovic “should not be deemed totally disabled
    30            and could attempt to work in a sedentary
    31            capacity.” She based her conclusion on a physical
    32            examination and on Durakovic’s medical records.
    4
    1                She accepted the diagnoses of Durakovic’s doctors.
    2        The Funds denied Durakovic’s claim by letter dated
    3    March 5, 2004.    They determined that Durakovic was not
    4    disabled “based on the following medical information: Dr.
    5    Ludmilla Bronfin, [the Funds’] panel neurologist, found that
    6    [she was] not totally and completely unable to work in any
    7    capacity for any occupation.”       The letter did not mention
    8    any of the evidence submitted by Durakovic.
    9        Durakovic timely appealed the denial.       The appeals
    10   board sent her to another independent physician, Dr. Ira
    11   Rashbaum, who submitted a report that echoed the relevant
    12   findings of Dr. Bronfin:    Durakovic was “not totally
    13   disabled and could attempt to work in a sedentary capacity.”
    14   Dr. Rashbaum premised his conclusion on, inter alia, a
    15   range-of-motion test of her spine and extremities, and a
    16   review of her medical records.
    17       The appeals board denied Durakovic’s appeal by letter
    18   dated December 13, 2004, based additionally on Dr.
    19   Rashbaum’s report.    Shortly thereafter, Durakovic commenced
    20   this action pursuant to 
    29 U.S.C. § 1132
    (a)(1)(B),
    21   challenging the Funds’ decision to deny her disability
    22   benefits.
    5
    1        On March 20, 2007, the Funds reopened Durakovic’s
    2    application in light of our decision in Demirovic v.
    3    Building Service 32 B-J Pension Fund, 
    467 F.3d 208
     (2d Cir.
    4    2006), which arose from a denial of benefits under the same
    5    disability plan.   In Demirovic, we held that the Funds
    6    cannot deem a person able to work (and therefore not
    7    “totally disabled”) simply because she is physically capable
    8    of performing some job, of whatever type; to be deemed able
    9    to work, a person must be able to work in some capacity for
    10   which she is vocationally qualified.   
    Id. at 212-16
    .     In the
    11   wake of Demirovic, the Funds initiated a vocational review.
    12   The administrator forwarded Durakovic’s employment files and
    13   the reports of the two independent physicians to Apex Rehab
    14   Management for review and report.   Durakovic also submitted
    15   a report from her own vocational rehabilitation consultant,
    16   Lynn Jonas.
    17       •    Report of Apex Rehab Management. Apex reviewed
    18            the reports of Drs. Bronfin and Rashbaum, and
    19            Durakovic’s general work history. The report
    20            noted that Durakovic has “poor English language
    21            skills,” and that she had worked only at unskilled
    22            jobs; but that doctors had concluded she could
    23            perform a “full range of sedentary work.”
    24       •    Report of Lynn Jonas. In a report dated September
    25            18, 2007, Lynn Jonas concluded that Durakovic was
    26            “unable to perform any work” and that “[e]ven if
    27            she was to ‘attempt to work in a sedentary
    6
    1             capacity’ she would not be able to work at a
    2             competitive pace to keep any job.” Jonas
    3             subjected Durakovic to tests of manual dexterity
    4             and mental acuity, intended to evaluate her
    5             ability to perform unskilled sedentary jobs.
    6             Durakovic performed at or below the 11th
    7             percentile on all tests, and below the 5th on
    8             most.
    9       •    Supplemental Report of Apex Rehab Management. On
    10            October 15, 2007, Apex issued a “supplemental”
    11            employability report, having been provided since
    12            its initial report with some information from Dr.
    13            Bronfin that had been omitted from the files given
    14            Apex at the outset. The supplemental report added
    15            only a note that Durakovic suffered from mild
    16            carpal tunnel syndrome, but that there was “no
    17            indication of limitations in reaching, handling
    18            and fingering.” The conclusion did not change.
    19   Apex concluded that Durakovic was vocationally qualified for
    20   three occupations: “Jewelry Assembler” and “Food Checker,”
    21   both semi-skilled; and one unskilled, the job of “Buttons
    22   Assembler.”
    23       The Funds again denied Durakovic’s appeal, by letter
    24   dated December 10, 2007, premising their decision explicitly
    25   on Dr. Rashbaum’s conclusion that Durakovic could work “in a
    26   sedentary capacity” and on Apex’s conclusion that she was
    27   capable of performing “several occupations,” including the
    28   assembly of buttons:
    29            The Appeals Committee has determined that your
    30            condition does not meet the . . . eligibility
    31            standard based on the following medical and
    32            vocational information: Dr. Ira Rashbaum’s
    7
    1             Independent Medical Evaluation of September 20,
    2             2004 wherein he states that you are able to work
    3             in a sedentary capacity; [Apex’s] Employability
    4             Evaluation Report of October 15, 2007[, which]
    5             states you have transferable skills and residual
    6             functional capabilities necessary to perform
    7             several occupations. In addition, the Committee
    8             reviewed the medical records you submitted, as
    9             well as the entire file.
    10   Durakovic thereafter amended her complaint in this action.
    11       On July 31, 2009, the district court granted summary
    12   judgment in favor of defendants and denied Durakovic’s
    13   cross-motion for summary judgment.   Durakovic v. Bldg. Serv.
    14   32B-J Pension Fund, 
    642 F. Supp. 2d 146
     (E.D.N.Y. 2009).
    15   This appeal timely followed.
    16
    17                                  I
    18       We review decisions granting or denying summary
    19   judgment de novo, e.g., Woodman v. WWOR-TV, Inc., 
    411 F.3d 20
       69, 75 (2d Cir. 2005), viewing the evidence in the light
    21   most favorable to the non-moving party, Anderson v. Liberty
    22   Lobby, 
    477 U.S. 242
    , 255 (1986), and asking whether the
    23   evidence “show[s] that there is no genuine issue as to any
    24   material fact and that the movant is entitled to judgment as
    25   a matter of law,” Fed. R. Civ. P. 56(c).   There is no
    26   genuine issue of material fact “‘[w]here the record taken as
    8
    1    a whole could not lead a rational trier of fact to find for
    2    the non-moving party.’”   Hayes v. New York City Dep’t of
    3    Corr., 
    84 F.3d 614
    , 619 (2d Cir. 1996) (quoting Matsushita
    4    Elec. Ind. Co. v. Zenith Radio, 
    475 U.S. 574
    , 587 (1986)).
    5        The Funds’ decision was subject to arbitrary-and-
    6    capricious review by the district court. 2   See, e.g.,
    7    Celardo v. GNY Auto. Dealers Health & Welfare Trust, 318
    
    8 F.3d 142
    , 145 (2d Cir. 2003) (citing Firestone Tire & Rubber
    9    Co. v. Bruch, 
    489 U.S. 101
    , 115 (1989)).     In Metropolitan
    10   Life Insurance Company v. Glenn, 
    128 S. Ct. 2343
     (2008), the
    11   Supreme Court held that an ERISA-fund administrator that
    12   “both evaluates claims for benefits and pays benefits
    13   claims” is conflicted, and that a district court, when
    14   reviewing the conflicted administrator’s decisions, should
    15   weigh the conflict as a factor in its analysis.     
    Id.
     at
    16   2348-50.   The factor’s weight depends on the circumstances.
    17   
    Id. at 2351
    .
    18       Applying Glenn below, the district court concluded that
    2
    In an action under 
    29 U.S.C. § 1132
    (a)(1)(B), the
    district court conducts arbitrary-and-capricious review of
    ERISA-fund administrators’ discretionary decisions. E.g.
    Celardo, 318 F.3d at 145 (citing Bruch, 
    489 U.S. at 115
    ).
    Neither party here disputes that the challenged decision was
    discretionary, and that arbitrary-and-capricious review was
    therefore proper.
    9
    1    “the Funds’ conflict of interest [was] a factor, albeit a
    2    relatively unimportant one.”       Durakovic, 
    642 F. Supp. 2d at
    3    152.       Both parties challenge that conclusion on appeal.   The
    4    Funds argue that they are not conflicted within the meaning
    5    of Glenn because the Funds are trusts administered by bodies
    6    composed equally of employee and employer representatives as
    7    required by the Taft-Hartley Act, 
    29 U.S.C. § 186
    (c)(5). 3
    8    Durakovic argues that the conflict should have been weighted
    9    more heavily.       The arguments are addressed in turn.
    10
    11                                     A
    12          It is an open question in our Circuit whether funds
    13   organized pursuant to 
    29 U.S.C. § 186
    (c)(5) are conflicted
    14   within the meaning of Glenn.       E.g. Petri v. Sheet Metal
    15   Workers’ Nat’l Pension Fund, No. 07 Civ. 6142(JGK), 
    2009 WL 16
       3075868, at *6 (S.D.N.Y. Sept. 28, 2009).       We hold that they
    17   are.
    3
    
    29 U.S.C. § 186
    (c)(5)(B) requires, in relevant part,
    that union-established trust funds funded by employer
    contributions and operated “for the sole and exclusive
    benefit of the employees of such employer” (or employers) be
    administered such that “employees and employers are equally
    represented . . . , together with such neutral persons as
    the representatives of the employers and the representatives
    of employees may agree upon.”
    10
    1        A Glenn analysis proceeds in two steps.   The initial
    2    inquiry is simple: whether the “plan administrator both
    3    evaluates claims for benefits and pays benefits claims.”
    4    
    128 S. Ct. at 2348
    ; see also 
    id.
     (Evaluator-payor dual role
    5    creates a conflict between the administrator’s
    6    responsibilities to plan beneficiaries and its financial
    7    interests).   If so, the court goes on to determine how
    8    heavily to weight the conflict of interest thus identified,
    9    considering such circumstances as whether procedural
    10   safeguards are in place that abate the risk, “perhaps to the
    11   vanishing point.”   
    Id. at 2351
    .
    12       Employer-administrators have a categorical conflict.
    13   Glenn recognized that the dual-role conflict may arise with
    14   other administrators as well, such as insurer-administrators
    15   like MetLife (the defendant in that case), though affecting
    16   them perhaps differently and less.   
    Id. at 2349-50
     (An
    17   insurance company may have “a much greater incentive than a
    18   self-insuring employer to provide accurate claims
    19   processing” because, inter alia, insurance-market
    20   competition will punish the insurer for product inferiority,
    21   to which biased claims processing contributes.).    But such
    22   distinctions do not affect “the existence of a conflict”;
    11
    1    they affect the “significance or severity” of a conflict:
    2               [A] legal rule that treats insurance company
    3               administrators and employers alike in respect to
    4               the existence of a conflict can nonetheless take
    5               account of the circumstances to which MetLife
    6               points so far as it treats those, or similar,
    7               circumstances as diminishing the significance or
    8               severity of the conflict in individual cases.
    9    
    128 S. Ct. at 2350
    .   Procedural safeguards are properly
    10   considered only at the second step.     
    Id. at 2350-51
    .
    11       An administrator organized pursuant to 29 U.S.C.
    12   § 186(c)(5) should be treated no differently.     Here, as in
    13   Glenn, the evaluation of claims is entrusted (at least in
    14   part) to representatives of the entities that ultimately pay
    15   the claims allowed.   Cf. 
    128 S. Ct. at 2348
    .    This is
    16   precisely the type of interest conflict to which Glenn
    17   applies:   The employer representatives have fiduciary
    18   interests that weigh in favor of the trusts’ beneficiaries
    19   on the one hand, but representational and other interests
    20   that weigh to the contrary.   Cf. 
    id.
        That the board is (by
    21   requirement of statute) evenly balanced between union and
    22   employer does not negate the conflict.     The existence of
    23   union representation should be considered, as the district
    24   court concluded, at Glenn’s second step.     And that the
    25   administrator is here a trust, rather than the employer
    12
    1    itself or a third-party for-profit institution, does not
    2    control.   The rejection of claims will reduce future
    3    employer contributions.   See Holland v. Int’l Paper Co. Ret.
    4    Plan, 
    576 F.3d 240
    , 249 (5th Cir. 2009) (Rejection of claims
    5    will limit future increases in employer contributions.);
    6    Burke v. Pitney Bowes Inc. Long-Term Disability Plan, 544
    7  
    F.3d 1016
    , 1026-27 (9th Cir. 2008); but see White v. Coca-
    8    Cola Co., 
    542 F.3d 848
    , 858 (11th Cir. 2008).    All but one
    9    of the purportedly contrary persuasive opinions cited by the
    10   Funds are non-precedential, outdated (pre-Glenn), or both. 4
    11   Only the Ninth Circuit has held in a precedential post-Glenn
    12   opinion that funds organized pursuant to 29 U.S.C.
    13   § 186(c)(5) are not conflicted within the meaning of Glenn.
    14   Anderson v. Suburban Teamsters of N. Ill. Pension Fund Bd.
    15   of Trs., 
    588 F.3d 641
    , 648 (9th Cir. 2009). 5   There may be
    4
    See Klein v. Cent. States, Se. & Sw. Areas Health &
    Welfare Plan, 346 F. App’x 1 (6th Cir. 2009) (non-
    precedential); Johnson v. Bert Bell/Pete Rozelle NFL Player
    Retirement Plan, 
    468 F.3d 1082
    , 1086 (8th Cir. 2006)
    (outdated); Otto v. W. Pa. Teamsters & Employers Pension
    Fund, 127 F. App’x 17, 20 (3rd Cir. 2005) (outdated and non-
    precedential); Manny v. Cent. States, Se. & Sw. Areas Health
    & Welfare Plan, 
    388 F.3d 241
    , 242-43 (7th Cir. 2004)
    (outdated).
    5
    The Ninth Circuit’s decision in Anderson rests on a
    shaky foundation. That case held that a § 186 fund is not
    conflicted for two reasons: [1] because it is, by
    definition, a multi-employer trust in which the trustees do
    13
    1    cases in which the existence of a Glenn conflict is
    2    difficult to ascertain; but this is not one of them.
    3
    4                                 B
    5        The weight properly accorded a Glenn conflict varies in
    6    direct proportion to the “likelihood that [the conflict]
    7    affected the benefits decision”:
    8            The conflict . . . should prove more important
    9            (perhaps of great importance) where circumstances
    10            suggest a higher likelihood that it affected the
    11            benefits decision, including, but not limited to,
    12            cases where an insurance company administrator has
    13            a history of biased claims administration. It
    14            should prove less important (perhaps to the
    15            vanishing point) where the administrator has taken
    16            active steps to reduce potential bias and to
    17            promote accuracy, for example, by walling off
    18            claims administrators from those interested in
    19            firm finances, or by imposing management checks
    20            that penalize inaccurate decisionmaking
    21            irrespective of whom the inaccuracy benefits.
    22   Glenn, 
    128 S. Ct. at 2351
     (citation omitted).   Evidence that
    not have a personal interest, and [2] because evaluations
    must be made by a balanced board. 
    588 F.3d at 648
    . But the
    first reason was contrary to the Ninth Circuit’s earlier
    post-Glenn decision in Burke v. Pitney Bowes Inc. Long-Term
    Disability Plan, 
    544 F.3d 1016
    , 1026 (9th Cir. 2008), which
    held that “even when a plan’s benefits are paid out of a
    trust, a structural conflict of interest exists that must be
    considered as a factor in determining whether there was an
    abuse of discretion.” And the Anderson court’s support for
    its second reason was a citation to Jones v. Laborers Health
    & Welfare Trust Fund, 
    906 F.2d 480
     (9th Cir. 1990), a pre-
    Glenn decision.
    14
    1    a conflict affected a decision may be categorical (such as
    2    “a history of biased claims administration”) or case
    3    specific (such as an administrator’s deceptive or
    4    unreasonable conduct), and may have bearing also on whether
    5    a particular decision is arbitrary and capricious.     See 
    id.
    6    at 2351-53; McCauley v. First Unum Life Ins. Co., 
    551 F.3d 7
      126, 138 (2d Cir. 2008).   In Glenn, for example, the Court
    8    suggested that the conflict could have been given more
    9    weight because MetLife took “seemingly inconsistent
    10   positions [that] were both financially advantageous”:
    11   “MetLife had encouraged Glenn to argue to the Social
    12   Security Administration that she could do no work, received
    13   the bulk of the benefits of her success in doing so . . . ,
    14   and then ignored the agency’s finding in concluding that
    15   Glenn could in fact do sedentary work.”   
    Id. at 2352
    .      The
    16   Court suggested moreover that this evidence was relevant
    17   also to the reasonableness of MetLife’s decision.     
    Id.
        And
    18   in McCauley v. First Unum Life Ins. Co., 
    551 F.3d 126
     (2d
    19   Cir. 2008), we more heavily weighted a conflict because the
    20   administrator unreasonably relied on a single medical
    21   report, which aligned with its financial interests, “to the
    22   detriment of a more detailed contrary report without further
    15
    1    investigation”; behaved deceptively toward the benefits
    2    applicant; and had a history of biased claims evaluation.
    3    See 
    id. at 134-38
    .    No weight is given to a conflict in the
    4    absence of any evidence that the conflict actually affected
    5    the administrator’s decision.        Hobson v. Metropolitan Life
    6    Ins. Co., 
    574 F.3d 75
    , 83 (2d Cir. 2009).
    7           The district court here concluded that the conflict was
    8    “relatively unimportant.”    Durakovic, 
    642 F. Supp. 2d at 9
     152.    As the court observed, “[t]here is no evidence that
    10   the Funds have a history of biased plan administration.”
    11   Id.; cf. Glenn, 
    128 S. Ct. at 2351
    .        And the court properly
    12   noted that “[t]he Funds’ procedures . . . provide many
    13   safeguards against bias”:
    14              [1] The Funds hire independent medical and
    15              vocational examiners; [2] the Appeals Committee is
    16              composed of different individuals than those who
    17              decided the initial denial and is required to send
    18              the claimant to a new medical examiner; and [3]
    19              the Appeals Committee consists of equal numbers of
    20              representatives of the union and the employers,
    21              none of whom are paid by the Funds.
    22   Durakovic, 
    642 F. Supp. 2d at 152
    ; cf. Glenn, 
    128 S. Ct. at
    23   2351.    But the court did not seem to consider the Funds’
    24   decisionmaking deficiencies.
    25          The Funds’ consideration of Durakovic’s claim (at least
    26   after the claim was reopened post-Demirovic) was one-sided.
    16
    1    The Funds summarily dismissed the report by Durakovic’s
    2    vocational expert, which was vastly more detailed and
    3    particularized than the report on which the Funds relied,
    4    that of their own vocational expert.     Cf. McCauley, 
    551 F.3d 5
       at 138 (“Reliance on one medical report to the detriment of
    6    a more detailed contrary report without further
    7    investigation was unreasonable” and “lead[s] to the
    8    conclusion that [the administrator] was in fact affected by
    9    its conflict of interest.”).    True, the Funds requested a
    10   supplemental report from Apex Rehab Management (the Fund’s
    11   vocational expert), for the purpose of incorporating
    12   information from Dr. Bronfin (one of the Funds’ medical
    13   experts) that the Funds had apparently omitted from the file
    14   given to Apex at the outset.    But the Funds never did so for
    15   the purpose of incorporating Durakovic’s vocational report
    16   and vocational testing results.     Cf. Glenn, 
    128 S. Ct. at
    17   2352 (“Seemingly inconsistent” actions are evidence that a
    18   conflict affected an administrator’s decision where the
    19   actions are “both financially advantageous.”).    These facts
    20   bespeak the influence of a conflict of interest, cf. id.;
    21   McCauley, 
    551 F.3d at 134-38
    ; in light of them, the district
    22   court should have accorded the conflict more weight.
    17
    1                                  II
    2        Was the Funds’ decision arbitrary and capricious?     In
    3    conducting that review, “[a] court may overturn a plan
    4    administrator’s decision to deny benefits only if the
    5    decision was without reason, unsupported by substantial
    6    evidence or erroneous as a matter of law.”    Celardo, 318
    7    F.3d at 146 (internal quotation marks omitted).
    8    “Substantial evidence is such evidence that a reasonable
    9    mind might accept as adequate to support the conclusion
    10   reached by the administrator and requires more than a
    11   scintilla but less than a preponderance.”    Id. (brackets,
    12   ellipsis, and internal quotation marks omitted).
    13       Durakovic’s disability plan provides that she is
    14   eligible for disability benefits if she is “totally and
    15   permanently unable . . . to engage in any further employment
    16   or gainful pursuit.”   We held in Demirovic that this
    17   language requires the administrator to undertake two
    18   analyses when determining disability-benefits eligibility:
    19   [1] a physical capacity analysis--whether the applicant is
    20   physically capable of further employment--and [2] a
    21   vocational capacity analysis--whether the applicant is
    22   vocationally qualified for any further employment of which
    18
    1    she is physically capable.     467 F.3d at 215.   Durakovic
    2    disputes on both grounds, and we address them in turn.
    3
    4                                    A
    5        The Funds’ physical-capacity determination was not
    6    arbitrary or capricious.     Though Durakovic submitted
    7    multiple medical reports supporting her disability, the
    8    Funds’ determination was supported by the reports of two
    9    independent doctors: Drs. Bronfin and Rashbaum.      Cf.
    10   Demirovic, 467 F.3d at 212 (holding that a denial was not
    11   arbitrary and capricious where supported by the reports of
    12   two independent physicians, even in light of contrary
    13   findings by five treating physicians and the Social Security
    14   Administration).   The Funds were not required to accord
    15   special deference to the conclusions of Durakovic’s
    16   physicians.   See Black & Decker Disability Plan v. Nord, 538
    
    17 U.S. 822
    , 834 (2003) (“[C]ourts have no warrant to require
    18   administrators automatically to accord special weight to the
    19   opinions of a claimant’s physician; nor may courts impose on
    20   plan administrators a discrete burden of explanation when
    21   they credit reliable evidence that conflicts with a treating
    22   physician’s evaluation.”).     Nor were the Funds required to
    19
    1    accord special deference to the determination of the Social
    2    Security Administration.    See Paese v. Hartford Life & Acc.
    3    Ins. Co., 
    449 F.3d 435
    , 442-43 (2d Cir. 2006).
    4
    5                                 B
    6        The next question is whether the applicant “has the
    7    vocational capacity to perform any type of work–-of a type
    8    that actually exists in the national economy–-that permits
    9    her to earn a reasonably substantial income from her
    10   employment, rising to the dignity of an income or
    11   livelihood.”   Demirovic, 467 F.3d at 215.     In short, she
    12   must be able to do it and earn money at it.      On the evidence
    13   in the record, no trier of fact could fail to find the
    14   Funds’ vocational-capacity determination to have been
    15   arbitrary and capricious.
    16       The Funds relied exclusively on the report prepared by
    17   Apex Rehab Management, their vocational expert; but that
    18   report was seriously and obviously flawed.
    19       Apex concluded that Durakovic was vocationally
    20   qualified for three occupations.      Two of those are semi-
    21   skilled: jewelry assembler and food checker.      The report
    22   acknowledges, however, that Durakovic’s only experience was
    20
    1    at unskilled labor.   She has no appreciable skills; she had
    2    an elementary education, largely if not exclusively in
    3    another country; she has little English; and her only
    4    employment for thirty-five years was as an office cleaner.
    5    It is arbitrary and capricious to expect her to develop
    6    skills for the first time at age 60, or to assume that an
    7    employer would invest money in skills training for an
    8    unskilled worker of that age.        See Demirovic, 467 F.3d at
    9    213 (noting that plaintiff “is in her late fifties”); 20
    10   C.F.R. Pt. 404, Subpt. P, App. 2 (considering age as a
    11   factor in determining disability for Social security
    12   purposes).
    13       The one line of unskilled employment that Apex
    14   identified is “buttons assembler.” 6      For Durakovic, this is
    15   at best an uncertain career.     Even assuming Durakovic could
    16   join the ranks of buttons assemblers, there is no finding
    17   (in the Apex report or by the Funds) that such a line of
    18   employment would “permit[] her to earn a reasonably
    6
    Since virtually all buttons that operate as garment
    clasps are one-piece, it may be that buttons needing
    assembly are of the kind that contain a slogan or promote a
    political candidacy (“I Like Ike”; “Better Red than Dead”).
    The record does not show how many people make a living at
    this.
    21
    1    substantial income from her employment, rising to the
    2    dignity of an income or livelihood.”     Demirovic, 167 F.3d at
    3    215.
    4           Moreover, the Funds almost entirely ignored the report
    5    prepared by Durakovic’s expert, Lynn Jonas, which was both
    6    detailed and particularized where the Apex report was not.
    7    Jonas subjected Durakovic to finely-tuned tests of dexterity
    8    and mental acuity designed to evaluate her ability to
    9    perform various unskilled occupations.     Durokovic scored at
    10   or below the eleventh percentile on all, and below the fifth
    11   percentile on most.    Jonas concluded that Durokovic could
    12   not actually perform any of the sedentary occupations for
    13   which she was vocationally qualified.
    14          Giving appropriate weight to the Glenn conflict, any
    15   rational trier of fact would conclude that the Funds’
    16   decision was unsupported by substantial evidence, and
    17   therefore arbitrary and capricious.     The district court
    18   should have granted summary judgment in favor of Durakovic.
    19
    20                              CONCLUSION
    21          For the foregoing reasons, the district court’s
    22   judgment is reversed, and the case is remanded for entry of
    23   judgment in favor of Durakovic.
    22