Badar v. Swissport USA, Inc. ( 2022 )


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  • 21-1669
    Badar v. Swissport USA, Inc.
    IN THE
    UNITED STATES COURT OF APPEALS
    FOR THE SECOND CIRCUIT
    ____________________
    August Term, 2022
    (Argued: September 29, 2022; Decided: November 17, 2022)
    Docket No. 21-1669
    ____________________
    CHAUDHRY BADAR, ALIA DAVARIAR, MUHAMMAD S HAFQAT, BALQEES BADAR,
    BILAL BADAR,
    Plaintiffs-Appellants,
    v.
    SWISSPORT USA, INC., PAKISTAN INTERNATIONAL AIRLINES,
    Defendants-Cross Defendants-Appellees,
    v.
    THE PORT AUTHORITY OF NEW YORK AND NEW JERSEY,
    Defendant-Cross Claimant.
    ____________________
    Before: JACOBS, BIANCO, and MENASHI, Circuit Judges.
    Pakistan International Airlines (“PIA”) failed to transport the body of
    Nauman Badar to Pakistan for burial due to a miscommunication by employees
    of Swissport USA, PIA’s cargo loading agent. Nauman Badar’s family members
    sued PIA and Swissport in New York state court under state law; PIA removed
    the action to the United States District Court for the Eastern District of New York
    (Irizarry, J.). Following cross-motions for summary judgment and an evidentiary
    hearing, the district court held that plaintiffs’ claims are preempted by the
    Montreal Convention and dismissed the suit. On appeal, plaintiffs argue that the
    Montreal Convention, which preempts state-law claims arising from delayed
    cargo, does not apply because human remains are not “cargo” for purposes of
    the Montreal Convention and because their particular claims are not for “delay.”
    We AFFIRM.
    ____________________
    ANNETTE G. HASAPIDIS, Hasapidis
    Law Offices, Ridgefield, CT (Jordan
    Merson, Merson Law, PLLC, New York,
    NY, on the brief), for Plaintiffs-
    Appellants.
    JOHN MAGGIO, Condon & Forsyth
    LLP, New York, NY, for Defendant-
    Appellee Pakistan International
    Airlines.
    GARTH AUBERT (Thomas Pantino, on
    the brief), Fitzpatrick & Hunt, Pagano,
    Aubert, LLP, New York, NY, for
    Defendant-Appellee Swissport USA,
    Inc.
    DENNIS JACOBS, Circuit Judge:
    When Nauman Badar died, his family arranged for Pakistan International
    Airlines (“PIA”) to transport his body to Pakistan for burial in his ancestral
    home; but the body never made it onto the plane. After his remains were
    located, Nauman was buried in Maryland. The plaintiffs in this suit--Nauman’s
    parents, brothers, and sister--sued PIA and its cargo loader, Swissport USA, Inc.,
    for damages under state law. The district court dismissed on the ground of
    preemption by federal treaty: the Convention for the Unification of Certain Rules
    for International Carriage by Air, May 28, 1999, S. Treaty Doc. No. 106–45, 2242
    U.N.T.S. 309 (the “Montreal Convention”).
    The Montreal Convention sets forth a comprehensive liability regime
    governing “international carriage of persons, baggage or cargo performed by
    aircraft.” Montreal Convention art. 1(1). The Convention preempts other civil
    claims within its scope. Id. art. 29. Among the injuries covered by the
    Convention is “damage occasioned by delay in the carriage by air of . . . cargo.”
    Id. art. 19. On appeal, plaintiffs argue that the Montreal Convention does not
    apply because human remains are not “cargo” and because their claims arise
    from complete non-performance rather than “delay”--and that the district court
    1
    erred in granting summary judgment after a limited (and flawed) evidentiary
    hearing.
    We affirm the judgment. Human remains are cargo for purposes of the
    Montreal Convention; and on the facts found by the district court, the claims
    arise from delay. The claims are therefore preempted by the Montreal
    Convention.
    I
    Beginning in 1933, the liability of international air carriers has been
    governed by international agreement rather than the local law of individual
    nations. Over the years, the comprehensive system of liability created by the
    Warsaw Convention (the Convention for the Unification of Certain Rules
    Relating to International Transportation by Air1) fragmented into a “hodgepodge
    of supplementary amendments and intercarrier agreements.” Ehrlich v. Am.
    Airlines, Inc., 
    360 F.3d 366
    , 371 n.4 (2d Cir. 2004) (citation omitted). The result
    was a “patchwork of liability regimes around the world.” Letter of Submittal, S.
    Treaty Doc. No. 106-45, 
    1999 WL 33292734
    , at *6 (“Letter of Submittal”).
    1
    See Convention for the Unification of Certain Rules Relating to International
    Transportation by Air, Oct. 12, 1929, 
    49 Stat. 3000
    , T.S. No. 876, reprinted in note
    following 
    49 U.S.C. § 40105
    .
    2
    In 1999, the International Civil Aviation Organization convened a
    conference in Montreal to fix the Warsaw Convention and “creat[e] a
    modernized uniform liability regime for international air transportation.” Id.;
    accord Cohen v. Am. Airlines, Inc., 
    13 F.4th 240
    , 244 (2d Cir. 2021). The resulting
    “Montreal Convention,” which entered into force on November 4, 2003, e.g.,
    Ehrlich, 
    360 F.3d at 372
    , hews closely to the text of its predecessor; accordingly,
    its “provisions may be analyzed in accordance with case law arising from
    substantively similar provisions of its predecessor, the Warsaw Convention.”
    Cohen, 13 F.4th at 245.
    The Montreal Convention “applies to all international carriage of persons,
    baggage or cargo performed by aircraft,” Montreal Convention art. 1(1), and
    provides for passengers and shippers to recover for certain injuries, id. arts. 17–
    19. As relevant here, the Convention provides that “[t]he carrier is liable for
    damage occasioned by delay in the carriage by air of passengers, baggage or
    cargo,” id. art. 19, but caps recovery for such damage to cargo at a specified “sum
    of . . . Special Drawing Rights per kilogramme,”2 id. art. 22(3). The Convention
    2
    “Special Drawing Rights represent an artificial ‘basket’ currency developed by
    the International Monetary Fund for internal accounting purposes.” Letter of
    Transmittal, S. Treaty Doc. No. 106-45, 
    1999 WL 33292734
    , at *2. The current value of
    3
    does not, however, limit or preempt claims for total non-performance of a
    contract of carriage: a bald refusal to transport or a repudiation of the carriage
    contract is not “delay” for purposes of the Convention. See Wolgel v. Mexicana
    Airlines, 
    821 F.2d 442
    , 444 (7th Cir. 1987); In re Nigeria Charter Flights Cont.
    Litig., 
    520 F. Supp. 2d 447
    , 453 (E.D.N.Y. 2007); Paradis v. Ghana Airways Ltd.,
    
    348 F. Supp. 2d 106
    , 113–14 (S.D.N.Y. 2004), aff’d, 194 F. App’x 5 (2d Cir. 2006).
    To achieve a uniform liability regime, the Montreal Convention, like the
    Warsaw Convention before it, preempts “all state law claims that fall within [its]
    scope.” See Shah v. Pan Am. World Servs., Inc., 
    148 F.3d 84
    , 97–98 (2d Cir. 1998)
    (cleaned up); see also Cohen, 13 F.4th at 245 (recognizing that when a plaintiff’s
    “claims fall under the Montreal Convention, . . . any remedy must be had
    pursuant to that Convention”). The self-executing Montreal Convention creates
    a federal cause of action for claims within its scope. See Baah v. Virgin Atl.
    Airways Ltd., 
    473 F. Supp. 2d 591
    , 593 (S.D.N.Y. 2007); see also S. Exec. Rep. No.
    108–8, at 3 (2003) (“The Montreal Convention, like the Warsaw Convention, will
    provide the basis for a private right of action in U.S. courts in matters covered by
    one SDR is $1.31. International Monetary Fund, SDR Valuation (updated Nov. 15,
    2022), https://www.imf.org/external/np/fin/data/rms_sdrv.aspx.
    4
    the Convention.”). That federal cause of action is the exclusive means for
    pursuing such claims. “Where an action for damages falls within one of the
    Montreal Convention’s three damage provisions, ‘the Convention provides the
    sole cause of action under which a claimant may seek redress for his injuries.’”
    Seagate Logistics, Inc. v. Angel Kiss, Inc., 
    699 F. Supp. 2d 499
    , 505 (E.D.N.Y. 2010)
    (quoting Weiss v. El Al Isr. Airlines, Ltd., 
    433 F. Supp. 2d 361
    , 365 (S.D.N.Y.
    2006)).
    II
    Nauman Badar died suddenly in his apartment in Astoria, Queens. J.A.
    341–42. His family decided to bury his remains in Pakistan, their ancestral home.
    E.g., J.A. 224–25, 314, 348–49, 1218. Accordingly, Nauman’s brother Bilal Badar
    arranged for a funeral home, Muslim Funeral Services, to prepare the body for
    burial and arrange carriage to Pakistan. J.A. 344–46. In accordance with Islamic
    practice, the funeral home used no chemicals to preserve the body, which
    necessitated burial as fast as possible. See J.A. 223–24, 279. Nauman died on
    October 25, 2017; in consultation with Bilal, the funeral home arranged for
    transport of the remains aboard Pakistan International Airlines Flight 712, a
    5
    direct flight from New York to Lahore departing October 28, 2017. J.A. 224, 1219.
    Bilal purchased a ticket on the same flight. J.A. 1220.
    On the day of departure, the funeral home delivered Nauman’s body to
    JFK International Airport to be loaded onto Flight 712. J.A. 354. Bilal repeatedly
    sought and received confirmation from PIA employees that Nauman’s body was
    on the plane. J.A. 1220–21. However, due to a miscommunication among
    Swissport’s cargo loaders, J.A. 744, the pallet containing Nauman’s body and the
    body of one other individual was not on board when the plane took off, e.g., J.A.
    1260.
    When Flight 712 landed in Lahore, Bilal met several relatives to claim the
    remains at PIA’s Lahore cargo office. J.A. 363–64, 1224. There, the family
    learned that the body was not on the plane and that its whereabouts were
    unknown. J.A. 1224–25. For the next several hours, Bilal “called every single
    number [he] could find on the web” trying to discover what had happened to the
    remains, but he was unable to reach anyone at PIA in New York or to locate his
    brother’s body. J.A. 1241; see also J.A. 369, 1225. Around dawn in Lahore the
    following day, a text message from the funeral home informed Bilal that
    6
    Nauman’s body had been located at JFK and that the funeral home had taken
    custody of the body and placed it in cold storage. J.A. 1227–28.
    The family debated what to do next and decided to bury Nauman in the
    United States in order “[t]o get him to a final resting place as soon as possible.”
    J.A. 378 (Bilal Dep.); see also J.A. 384. Bilal then booked seats for himself and his
    brother and father on the next flight to New York. Back in the United States,
    Bilal instructed the funeral home to transport Nauman’s body to a cemetery near
    Bilal’s Maryland home, and the three men conducted a burial ceremony there on
    November 1, 2017. J.A. 385–86, 1231.
    This litigation began in October 2018: Nauman’s brothers Bilal Badar and
    Muhammad Shafqat, his sister Alia Davariar, and his parents Chaudhry and
    Balqees Badar filed suit in New York state court against PIA, Swissport, and the
    Port Authority of New York and New Jersey. Notice of Removal ¶ 1, Badar v.
    Swissport USA Inc., No. 18-6390 (E.D.N.Y. Nov. 9, 2018), Dkt. No. 1. They
    alleged state-law claims arising from the failure to transport Nauman’s body on
    PIA Flight 712, including loss of right of sepulcher, negligence, negligent
    infliction of emotional distress, and breach of contract. 
    Id.,
     Ex. A. PIA, which is
    majority-owned by the Pakistani government and therefore qualifies as a
    7
    “foreign state” under federal law, removed the suit to federal court pursuant to
    
    28 U.S.C. § 1441
    (d). Id. ¶ 4. At no time have plaintiffs pled a claim under the
    Montreal Convention.
    After completion of discovery, plaintiffs voluntarily dismissed all claims
    against the Port Authority. J.A. 9. The remaining defendants, PIA and
    Swissport, moved for summary judgment on the ground of preemption under
    the Montreal Convention. J.A. 141–61. Plaintiffs cross-moved for summary
    judgment and to strike affirmative defenses, arguing that the Montreal
    Convention does not apply because human remains are not “cargo” and because
    their claims are for non-performance rather than “delay.” J.A. 791–803.
    The district court denied both motions. Badar v. Swissport USA, Inc., 
    492 F. Supp. 3d 54
     (E.D.N.Y. 2020). The court held that human remains are “cargo”
    under the Montreal Convention, 
    id.
     at 59–62, but concluded that “there is
    insufficient evidence to enable [it] to decide,” id. at 65, whether plaintiffs’ claims
    arose from delay or from non-performance because it was “unclear whether
    Plaintiffs chose to secure substitute travel for the decedent’s remains or whether
    Defendants offered alternate transportation for the remains,” id. at 63–64. Since
    this issue was “a fact essential to determining the preemptive effect of Article 19
    8
    of the Montreal Convention,” the court ordered “an evidentiary hearing . . . to
    develop the necessary facts to determine this threshold issue.” Id. at 64–65.
    That hearing was conducted via video teleconference on February 10, 2021.
    J.A. 16, 1197. Bilal Badar testified that “there was no communication from PIA”
    and denied that PIA “ever offer[ed] [the family] an alternative when [his]
    brother’s body was not initially transported to Pakistan,” J.A. 1232. His only
    contact with PIA, Bilal testified, consisted of a brief phone call several days after
    Nauman’s funeral. J.A. 1231–32; see also J.A. 387 (“I received a call from
    [PIA] . . . . There was just [‘]I’m with PIA, this is what happened,[’] that’s pretty
    much it.”).
    PIA employee Paulette Cottone offered competing testimony that PIA
    promptly offered to transport Nauman’s body to Pakistan on an Emirates flight
    but that the Badar family declined. J.A. 1261. She based this testimony both on
    her own “aware[ness] of everything that was going on” in PIA’s New York office
    on the day in question, J.A. 1263, and on the fact that the family of the other
    decedent left off Flight 712 received and accepted an offer of substitute
    transportation, J.A. 1261, 1267, 1269. Defendants also argued that Ms. Cottone’s
    testimony was consistent with an affidavit submitted by PIA employee Arbab
    9
    Hibatullah, J.A. 136–37, and with a contemporaneous email by Ms. Cottone’s
    supervisor, Naseem Alavi, in which Mr. Alavi told a Swissport representative
    that “[t]he bodies will now be transported to Pakistan by some other carrier,”
    J.A. 742. See J.A. 1272–75.
    The district court credited Ms. Cottone’s testimony while concluding that
    plaintiffs’ “categorical[] den[ial] that PIA ever made an offer of alternative
    transportation” was “not credible.” Badar v. Swissport USA, Inc., Civ. A. No. 18-
    6390, 
    2021 WL 2382444
    , at *3 (E.D.N.Y. June 10, 2021). The email from Mr. Alavi
    was cited as corroboration of Ms. Cottone’s testimony. 
    Id.
     The evidentiary
    hearing thus “provided sufficient evidence to conclude that PIA had offered
    alternate transportation for Nauman Badar's remains.” 
    Id.
    On the basis of this factual finding, the district court held that PIA’s
    conduct “did not constitute a complete nonperformance of contract because
    Plaintiffs did not afford PIA an opportunity to transport the remains using
    alternate transportation.” Id. at *4. Therefore, it concluded, the claims arise from
    delay, such that “Article 19 of the Montreal Convention applies and preempts
    Plaintiff[s’] breach of contract claim.” Id. The action was dismissed on June 10,
    2021.
    10
    Plaintiffs timely appeal. J.A. 17. They argue that the Montreal Convention
    does not apply because human remains are not “cargo” (see Section III), and
    because their claims arose from non-performance (Section IV).
    III
    Whether the Montreal Convention applies to the international
    transportation of human remains is a question of first impression in this Court.
    The scope of the Montreal Convention is a matter of treaty interpretation,
    which we review de novo. Fed. Republic of Nigeria v. VR Advisory Servs., Ltd.,
    
    27 F.4th 136
    , 148 (2d Cir. 2022). “When interpreting a treaty, we begin with the
    text of the treaty and the context in which the written words are used.” Cohen,
    13 F.4th at 245 (quoting Ehrlich, 
    360 F.3d at 375
    ). “The main task of any tribunal
    which is asked to . . . interpret a treaty is to give effect to the expressed intention
    of the parties, that is, their intention as expressed in the words used by them in
    the light of the surrounding circumstances.” Mora v. New York, 
    524 F.3d 183
    ,
    193–94 (2d Cir. 2008) (internal quotation marks, citation, alterations, and
    emphasis omitted). “Because a treaty ratified by the United States is not only the
    law of this land but also an agreement among sovereign powers, [courts] have
    traditionally considered as aids to its interpretation the negotiating and drafting
    11
    history . . . and the postratification understanding of the contracting parties.” El
    Al Isr. Airlines, Ltd. v. Tsui Yuan Tseng, 
    525 U.S. 155
    , 167 (1999) (internal citation
    omitted); accord Georges v. United Nations, 
    834 F.3d 88
    , 92–93 (2d Cir. 2016).
    As the district court observed, “while the Montreal Convention itself does
    not define ‘cargo,’ the term is generally defined to encompass any load conveyed
    by a vessel.” Badar, 492 F. Supp. 3d at 62. Dictionary definitions confirm that
    the fact of transportation is the essential quality of “cargo,” not any intrinsic
    characteristic of that which is transported. See Cargo, Black’s Law Dictionary
    (11th ed. 2019) (“Goods transported by a vessel, airplane, or vehicle”); Cargo,
    Merriam-Webster’s Unabridged Dictionary (last accessed Nov. 15, 2022) (“the
    lading or freight of a ship, airplane, or vehicle: the goods, merchandise, or
    whatever is conveyed”); Cargo, Oxford English Dictionary (2d ed. 1989) (“the
    freight or lading of a ship”).
    Plaintiffs urge a narrower definition, that “cargo” refers only to
    “commercial products” or other items to which society attaches no special
    significance. See Appellants’ Br. at 27; Appellants’ Reply Br. at 7. But while raw
    materials or commercial goods may be paradigmatic examples, the word cargo is
    not so limited. It likewise applies to items invested with emotional, aesthetic,
    12
    cultural, or religious value. A corpse, which may be precious and venerated,
    may still be deemed cargo when transported by air.
    The designation of human remains as cargo should not be surprising to
    carriers or consignors. The four major U.S. airlines ship human remains through
    their cargo departments. 3 Nauman Badar’s body was to be loaded into the
    plane’s cargo hold by a “cargo handling agent,” J.A. 547–48; Bilal Badar went to
    the “cargo area to sign for and collect Nauman” in Lahore, J.A. 1224 (testimony of
    Bilal Badar); and the transportation of the remains was arranged via air waybill,
    a type of document used exclusively in the shipment of cargo. J.A. 138–39.
    Plaintiffs assert that PIA “does not treat human remains as ordinary cargo,”
    Appellant’s Br. at 29, but their main support is a statement from the airline’s
    “Cargo Handling Manual,” J.A. 745.
    An inclusive reading of “cargo” is especially appropriate here. Whereas
    the Warsaw Convention referenced “passengers, baggage, and goods,” Warsaw
    3
    See American Airlines Cargo, Products, https://www.aacargo.com/ship/
    products.html (last visited Nov. 15, 2022); Delta Cargo, Specialized Care,
    https://www.deltacargo.com/Cargo/catalog/products/specialized-care (last visited Nov.
    15, 2022); United Cargo, TrustUA, https://www.unitedcargo.com/en/us/products/
    trustua.html (last visited Nov. 15, 2022); Southwest Cargo, Human Remains,
    https://www.swacargo.com/swacargo_com_ui/learn/specialty-shipments/human-
    remains (last visited Nov. 15, 2022).
    13
    Convention art. 1(1) (emphasis added), the Montreal Convention uses the term
    “cargo” (which, if anything, is more expansive),4 implying that the Montreal
    Convention applies to more than commercial goods. 5 Interpreting “cargo” to
    include human remains is also consistent with the purposes of the Convention.
    Like the Warsaw Convention before it, the principal aim of the Montreal
    Convention is “to achieve uniformity of rules governing claims arising from
    international air transportation.” El Al Isr. Airlines, 
    525 U.S. at 169
     (cleaned up;
    internal quotation marks and citation omitted); accord Letter of Submittal at *9.
    The Convention should therefore be read to avoid lacunae in coverage and
    promote uniform rules of liability. See Onyeanusi, 952 F.2d at 793. Excluding
    items “not readily viewed as [cargo],” Johnson, 834 F.2d at 723, would impair
    that uniformity. The drafters of the Convention created a single exemption for
    4
    The English version of the Montreal Convention is an “authentic” text of the
    Convention, Montreal Convention, final clause, so courts may rely on the Convention’s
    English terms without recourse to any another language, e.g., Elmar Giemulla, Final
    Clause, in Montreal Convention at Final Clause-1 (Elmar Giemulla & Ronald Schmid
    eds., 2017). Cf. Vienna Convention on the Law of Treaties art. 33(1), May 23, 1969, 1155
    U.N.T.S. 331 (“When a treaty has been authenticated in two or more languages, the text
    is equally authoritative in each language . . . .”). The Court therefore need not interpret
    “cargo” to match the (slightly different) word used in the French text: “marchandises.”
    5
    Even prior to the adoption of the term ‘cargo’ in the Montreal Convention, the
    Third and Ninth Circuits had held that human remains qualified as ‘goods’ under the
    Warsaw Convention. See Johnson v. Am. Airlines, Inc., 
    834 F.2d 721
    , 723 (9th Cir. 1987);
    Onyeanusi v. Pan Am., 
    952 F.2d 788
    , 791–93 (3d Cir. 1992).
    14
    objects otherwise classifiable as cargo: “postal items.” See Montreal Convention
    art. 2. Courts should not create more.
    Finally, plaintiffs observe that Article 22’s limitations on liability are
    calculated based on the weight of the “cargo,” and they argue that weight-based
    liability for human remains would produce an “absurd result in conflict with
    society’s mores.” Appellants’ Br. at 38; see also Christopher Ogolla, Death Be
    Not Strange: The Montreal Convention’s Mislabeling of Human Remains as
    Cargo and Its Near Unbreakable Liability Limits, 
    124 Dick. L. Rev. 53
    , 89–90
    (2019) (making a similar argument). In this particular situation, valuation based
    on weight may be insensitive, macabre, or even opposed to our better nature, but
    it is not absurd: the Convention itself mitigates any potential absurdity. Article
    22’s weight-based limitation is a default rule, and consignors and carriers may
    opt out: the default cap does not apply if the consignor “has made . . . a special
    declaration of interest in delivery at destination and has paid a supplementary
    sum if the case so requires,” in which event “the carrier will be liable to pay a
    sum not exceeding the declared sum.” Montreal Convention art. 22(3). It is “an
    exceptionally rare occurrence” for “the text [to] produce[] a manifestly absurd
    result.” In re Dubroff, 
    119 F.3d 75
    , 76 (2d Cir. 1997). This is not such a case.
    15
    We hold that human remains are properly considered “cargo” for
    purposes of the Montreal Convention and that the Convention therefore applies
    to the international transportation of human remains by air.
    IV
    Plaintiffs’ second argument is that their claims are outside the ambit of the
    Montreal Convention because they arise from non-performance rather than
    “delay.” Following an evidentiary hearing, the district court found that plaintiffs
    did not accept PIA’s offer to belatedly transport Nauman Badar’s body to
    Pakistan, concluded that plaintiffs’ claims arise from delay, and held that they
    are therefore preempted. We affirm both the district court’s factual finding and
    its analysis.
    A
    At the outset, plaintiffs challenge the district court’s decision to conduct an
    evidentiary hearing and make findings of fact following denial of the parties’
    summary judgment motions. But plaintiffs had sufficient notice that an
    evidentiary hearing (rather than a bench trial) would be used to “develop the
    necessary facts” and to “determine this threshold [preemption] issue,” Badar, 492
    F. Supp. 3d at 65; they did not object to that course of action, J.A. 1160–62, 1181.
    16
    Accordingly, we review only for plain error. E.g., Pescatore v. Pan Am. World
    Airways, Inc., 
    97 F.3d 1
    , 18 (2d Cir. 1996).
    “On plain error review, this court will only grant relief if there was (1)
    error, (2) that is plain, (3) that affects substantial rights, and (4) the error seriously
    affects the fairness, integrity, or public reputation of judicial proceedings.”
    Yukos Cap. S.A.R.L. v. Feldman, 
    977 F.3d 216
    , 237 (2d Cir. 2020) (internal
    quotation marks and citation omitted); cf. Fed. R. Civ. P. 61 (“At every stage of
    the proceeding, the court must disregard all errors and defects that do not affect
    any party’s substantial rights.”). Even if it be error to make factual findings
    regarding preemption in the context of an evidentiary hearing (rather than a
    formal bench trial), and even if such an error was plain, plaintiffs cannot show
    any effect on their substantial rights. As plaintiffs concede, if we were to
    remand, it would still be the district judge, not a jury, that would decide the
    facts. See Appellant’s Br. at 16 n.3; 
    28 U.S.C. § 1441
    (d) (“Upon removal [by a
    foreign state] the action shall be tried by the court without jury.”). And although
    plaintiffs have identified several omitted formalities, Appellants’ Reply Br. at 2–
    3, nothing suggests that the district court would make a different finding after a
    17
    full bench trial. Plaintiffs therefore cannot show plain error in procedure, and we
    move on to their substantive challenges.
    B
    When a district court resolves a factual dispute in the course of
    determining a legal issue, this Court reviews factual findings for clear error and
    legal conclusions de novo. See, e.g., Fisher v. Aetna Life Ins. Co., 
    32 F.4th 124
    ,
    135 (2d Cir. 2022) (contract formation); Daou v. BLC Bank, S.A.L., 
    42 F.4th 120
    ,
    133 (2d Cir. 2022) (foreign sovereign immunity); Tapia v. BLCH 3rd Ave LLC,
    
    906 F.3d 58
    , 61 (2d Cir. 2018) (“employer” status under the FLSA); In re Initial
    Pub. Offerings Sec. Litig., 
    471 F.3d 24
    , 40–41 (2d Cir. 2006) (Rule 23 criteria for
    class certification). “A finding of fact is clearly erroneous when[,] although there
    is evidence to support it, the reviewing court on the entire evidence is left with
    the definite and firm conviction that a mistake has been committed.” Fisher, 32
    F.4th at 136 (internal quotation marks and citation omitted). “[W]here there are
    two permissible views of the evidence, the factfinder’s choice between them
    cannot be clearly erroneous.” Mango v. BuzzFeed, Inc., 
    970 F.3d 167
    , 170 (2d Cir.
    2020) (quoting United States v. Williams, 
    943 F.3d 606
    , 610 (2d Cir. 2019)). An
    appellate court owes particular deference to credibility determinations: “[W]hen
    18
    a trial judge’s finding is based on his decision to credit the testimony of one of
    two or more witnesses, each of whom has told a coherent and facially plausible
    story that is not contradicted by extrinsic evidence, that finding, if not internally
    inconsistent, can virtually never be clear error.” Anderson v. City of Bessemer,
    
    470 U.S. 564
    , 575 (1985); see also Fed. R. Civ. P. 52(a)(6) (“[T]he reviewing court
    must give due regard to the trial court’s opportunity to judge the witnesses’
    credibility.”).
    The disputed factual finding--that PIA offered plaintiffs alternate
    transportation for the remains--was not clear error. Although Bilal Badar
    “categorically den[ied] that PIA ever made an offer of alternative
    transportation,” Badar, 
    2021 WL 2382444
    , at *3; see J.A. 1232, the district court
    deemed this denial “not credible,” 
    2021 WL 2382444
    , at *3. Instead, the court
    credited the testimony of Paulette Cottone, an employee at PIA’s JFK office, who
    testified that PIA promptly offered to transport the body to Pakistan, via an
    Emirates flight. Id.; see J.A. 1261. Ms. Cottone relied heavily on the fact that PIA
    made this offer with respect to the other body left on the tarmac: “It’s not
    possible [that PIA offered alternate transport to the other family but not the
    Badars.] . . . PIA would not behave that way. . . . [W]e would not make an offer to
    19
    one and not the other.” J.A. 1269; accord J.A. 1267; see also J.A. 137 (affidavit of
    Arbab Hibatullah) (“Alternative travel arrangements were made by PIA to
    transport the remains of the other deceased party to Pakistan the next day.”).
    Plaintiffs argue that the district court should have excluded Ms. Cottone’s
    testimony, which they characterize as hearsay. See Appellants’ Br. at 21–23, 25,
    40–42. However, Ms. Cottone’s testimony was corroborated in important
    respects by other evidence. 6 And rejection of alternative transport to Pakistan is
    consistent with plaintiffs’ desire “[t]o get [Nauman] to a final resting place as
    soon as possible.” J.A. 378 (Bilal Dep.). In any event, plaintiffs failed to make a
    hearsay objection at the evidentiary hearing (notwithstanding that counsel
    6
    In a message to PIA staff in Lahore on October 30, PIA employee Arbab
    Hibatullah stated that “[w]e are in contact with Mr. Bilal[, b]rother of Nauman
    Badar . . . and informed [him] that [the b]odies have been transferred to [Muslim
    Funeral Services] who . . . will now book [transportation] on any other carrier’s first
    available [flight]. Both the families accepted this and are also in contact with [Muslim
    Funeral Services].” J.A. 736. Later that day, Naseem Alavi, PIA’s U.S. country
    manager, J.A. 742, wrote that he had “personally contacted families of both [decedents]
    and informed them about the situation. They agreed with the arrangements and are
    also in communication with [the] Funeral Home.” J.A. 729. And in an email cited by
    the district court, Mr. Alavi told a Swissport manager that “[t]he bodies will now be
    transported to Pakistan by some other carrier.” J.A. 742. Finally, Ms. Cottone’s
    testimony aligns with Mr. Hibatullah’s affidavit, which stated that he had been
    “informed that the Badar family decided not to transport decedent’s remains to
    Pakistan, but rather intended to have a burial in the United States.” J.A. 137.
    20
    interposed such objections at other points).7 Instead, plaintiffs’ counsel elected to
    attack Ms. Cottone’s testimony on cross-examination. See J.A. 1264–66. Our
    review of the admissibility of Ms. Cottone’s testimony is therefore limited to
    plain error. E.g., United States v. Miller, 
    954 F.3d 551
    , 562 (2d Cir. 2020).
    Though framed as hearsay, the thrust of the argument is that the witness
    lacked personal knowledge. Ms. Cottone testified that she “did the clerical
    preparation of everything for [Flight 712],” J.A. 1259, and that she “was aware of
    everything that was going on” due to her position as secretary to Mr. Alavi,
    PIA’s country manager at JFK, J.A. 1263–64. This testimony does not
    demonstrate direct, personal knowledge of PIA’s offer to the Badars. But
    whether or not it was error to receive Ms. Cottone’s testimony, and even if such
    error was plain, the failure to exclude her testimony sua sponte did not affect
    plaintiffs’ substantial rights given the corroborating evidence, nor did it
    “seriously affect[] the fairness, integrity, or public reputation of judicial
    7
    Plaintiffs did object below, but only on the ground that Ms. Cottone “was not
    identified on defendants’ Rule 26a disclosures, nor in their interrogatory responses as a
    witness with knowledge in this case.” J.A. 1181. Obviously, this is not an objection to
    hearsay; moreover, plaintiffs only made it on the eve of the hearing, leading the district
    court to overrule it as “waived and untimely.” J.A. 15 (Minute Order, Jan. 27, 2021).
    21
    proceedings.” Yukos Cap., 977 F.3d at 237 (internal quotation marks and citation
    omitted).
    Having thus rejected the procedural challenge (as not plain error), we
    conclude that the district court’s finding itself was not clear error. The inference
    Ms. Cottone drew from the other evidence in the record--that PIA offered
    transportation to the Badars because it did so to the other affected family--is a
    strong one; it was not unreasonable for the district court to adopt it. See Palazzo
    ex rel. Delmage v. Corio, 
    232 F.3d 38
    , 44 (2d Cir. 2000) (“Decisions as to . . . which
    of competing inferences to draw are entirely within the province of the trier of
    fact.”) (citing Anderson, 
    470 U.S. at
    573–75). The district court’s finding was not
    clear error.
    C
    Given this finding, we conclude that plaintiffs’ claims are for “damage
    occasioned by delay in the carriage by air of . . . cargo.” Montreal Convention
    art. 19. As several district courts in this Circuit have held, a passenger or shipper
    who refuses an offer of delayed transportation, or who makes alternative
    arrangements, may not assert a claim for complete non-performance. E.g.,
    Vumbaca v. Terminal One Grp. Ass’n L.P., 
    859 F. Supp. 2d 343
    , 366 (E.D.N.Y.
    22
    2012) (Weinstein, J.) (“Article 19 applies . . . [when a passenger] books an
    alternative flight without affording the airline an opportunity to perform its
    obligations[.]”); In re Nigeria Charter Flights Cont. Litig., 
    520 F. Supp. 2d 447
    ,
    453–54 (E.D.N.Y. 2007) (Dearie, J.) (“In some [cases found to arise from
    delay] . . . . plaintiffs either secured alternate transportation without waiting to
    find out whether the defendant airlines would transport them or refused an offer
    of a later flight.” (internal citations omitted)). One may not “convert a mere
    delay into contractual non-performance by choosing to obtain [alternative]
    conveyance.” Paradis v. Ghana Airways Ltd., 
    348 F. Supp. 2d 106
    , 112–14
    (S.D.N.Y. 2004) (Stein, J.) (collecting cases “refus[ing] to allow recovery for
    breach of contract when plaintiffs responded to delays . . . by booking alternative
    flights”), aff’d, 194 F. App’x 5 (2d Cir. 2006). Plaintiffs appear to concede as
    much. Appellants’ Br. at 39 (“[I]f [PIA] had made the offer [of alternative
    transportation], then the Convention preempt[s] Plaintiffs’ claims.”).
    The air waybill in this case required PIA only to “complete the [c]arriage
    with reasonable dispatch,” J.A. 759; that obligation had not been breached at the
    time the Badars decided to bury Nauman in the United States. See Paradis, 
    348 F. Supp. 2d at 112
     (noting that an airline which had offered replacement
    23
    transportation one week later “had not failed to perform its contract obligations”
    because the plaintiff’s ticket required the airline only to “carry the passenger and
    baggage with reasonable dispatch”). It was plaintiffs who cut off PIA’s ability to
    perform under the terms of the waybill. That decision was understandable given
    the need to bury Nauman quickly, and it cannot be doubted that plaintiffs found
    themselves in a hard situation. But their only recourse against PIA and
    Swissport was a claim under the Montreal Convention, a claim which they have
    consistently declined to assert.
    *     *      *
    We AFFIRM the district court’s judgment dismissing plaintiffs’ claims as
    preempted by the Montreal Convention.
    24