T.R. v. School District of Philadelphi ( 2021 )


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  •                                              PRECEDENTIAL
    UNITED STATES COURT OF APPEALS
    FOR THE THIRD CIRCUIT
    _______________________
    No. 20-2084
    _______________________
    T.R., a minor, individually, by and through her parent,
    Barbara Galarza, and on behalf of all others similarly
    situated; BARBARA GALARZA, individually, and on behalf
    of all others similarly situated; A.G., a minor, individually, by
    and through his parent, Margarita Peralta, and on behalf of all
    others similarly situated; MARGARITA PERALTA,
    individually, and on behalf of all others similarly situated;
    L.R.; D.R., a minor, individually, by and through her parent,
    Madeline Perez, and on behalf of all others similarly situated;
    J.R.; MADELINE PEREZ, individually, and on behalf of all
    others similarly situated; R.H., a minor, individually, by and
    through his parent, Manqing Lin, and on behalf of all others
    similarly situated; MANQING LIN, individually, and on
    behalf of all others similarly situated
    v.
    SCHOOL DISTRICT OF PHILADELPHIA
    L.R., D.R. and their mother, Madeline Perez, and R.H. and
    his mother Manqing Lin,
    Appellants
    _______________________
    On Appeal from the United States District Court
    for the Eastern District of Pennsylvania
    District Court No. 2-15-cv-04782
    District Judge: The Honorable Mitchell S. Goldberg
    __________________________
    Argued January 20, 2021
    Before: SMITH, Chief Judge, HARDIMAN and ROTH,
    Circuit Judges
    (Filed July 9, 2021)
    Chanda A. Miller
    Paul H. Saint-Antoine  [ARGUED]
    FAEGRE DRINKER BIDDLE & REATH
    One Logan Square
    Suite 2000
    Philadelphia, PA 19103
    Michael Churchill
    Claudia De Palma
    PUBLIC INTEREST LAW CENTER OF PHILADELPHIA
    1500 John F. Kennedy Boulevard
    -2-
    Two Penn Center, Suite 802
    Philadelphia, PA 19103
    Maura I. McInerney
    Margaret M. Wakelin
    EDUCATION LAW CENTER
    1800 John F. Kennedy Boulevard
    Suite 1900
    Philadelphia, PA 19103
    Counsel for Appellants
    Danielle M. Goebel       [ARGUED]
    Katherine V. Hartman
    Marjorie M. Obod         [ARGUED]
    DILWORTH PAXSON
    1500 Market Street
    Suite 3500 E
    Philadelphia, PA 19103
    Counsel for Appellee
    Richard Salgado
    JONES DAY
    2727 North Harwood Street
    Dallas, TX 75201
    Carter G. Phillips
    SIDLEY AUSTIN
    1501 K Street, N.W.
    Washington, D.C. 20005
    -3-
    Catherine M. Reisman
    REISMAN CAROLLA GRAN & ZUBA
    19 Chestnut Street
    Haddonfield, NJ 08033
    Ellen M. Saideman
    7 Henry Drive
    Barrington, RI 02806
    Counsel for Amici Appellants
    __________________________
    OPINION OF THE COURT
    ________________________
    SMITH, Chief Judge.
    Appellant-Plaintiffs brought a putative class action against
    the School District of Philadelphia claiming shortcomings in
    the School District’s translation and interpretation services that
    purportedly amount to a violation of the Individuals with
    Disabilities Education Act (“IDEA”). The IDEA seeks to
    ensure that the unique needs of each child in special education
    are provided for in accordance with individualized education
    plans. Plaintiffs appeal both an order denying their class
    certification motion and a summary judgment order wherein
    the District Court declined to find that Plaintiffs met a systemic
    exception to IDEA’s administrative exhaustion requirement.
    -4-
    For the reasons set forth below, we will affirm.
    I. INDIVIDUALS WITH DISABILITIES EDUCATION ACT
    A. Procedural Safeguards
    The Individuals with Disabilities Education Act, 20 U.S.C.
    § 1400 et seq., is a statute that offers federal funding to States
    for the education of children with disabilities. See, e.g.,
    Endrew F. ex rel. Joseph F. v. Douglas Cnty. Sch. Dist. RE-1,
    
    137 S. Ct. 988
    , 993 (2017). “In exchange for the funds, a State
    pledges to comply with a number of statutory conditions.” 
    Id.
    The primary condition is that the participating State provide a
    “free appropriate public education,” or “FAPE,” to all eligible
    children. 
    Id.
     (citing § 1412(a)(1)). The IDEA does not
    mandate what a FAPE must substantively include beyond a
    few basic minima, most obviously that the education be
    provided under public supervision and without charge. See
    § 1401(9)(A) (partial definition of FAPE). The substance of a
    FAPE is primarily defined to be such “special education and
    related services” that “are provided in conformity with [a
    child’s] individualized education program,” or “IEP.”
    § 1401(9)(D); see also § 1414(d)(1)(A) (defining IEP);
    § 1401(29) (defining special education); Fry v. Napoleon
    Cmty. Schs., 
    137 S. Ct. 743
    , 749 (2017) (apologizing for this
    “acronymic world”).
    The IEP is the “centerpiece” of the IDEA and the “primary
    vehicle” for implementing the congressional policy underlying
    the Act. Honig v. Doe, 
    484 U.S. 305
    , 311 (1988). An “IEP
    -5-
    documents the child’s current ‘levels of academic
    achievement,’ specifies ‘measurable annual goals’ for how she
    can ‘make progress in the general education curriculum,’ and
    lists the ‘special education and related services’ to be provided
    so that she can ‘advance appropriately toward [those] goals.’”
    Fry, 137 S. Ct. at 749 (alteration in original) (quoting
    § 1414(d)(1)(A)(i)(I), (II), (IV)(aa)).            In requiring
    individualized education programs, the “IDEA operates from
    the premise that each child will have unique disabilities and
    presumes that each program will be personalized.” Blackman
    v. District of Columbia, 
    633 F.3d 1088
    , 1094 (D.C. Cir. 2011)
    (Brown, J., concurring). Reinforcing the personalized nature
    of special education, each child’s IEP is created by the child’s
    “IEP Team,” which consists of the child’s parents, at least one
    “regular education teacher” of the child (“if the child is, or may
    be, participating in the regular education environment”), and
    certain other persons. § 1414(d)(1)(B). “[P]arents play[] a
    ‘significant role’” in the process of creating an IEP.
    Winkelman v. Parma City Sch. Dist., 
    550 U.S. 516
    , 524 (2007)
    (quoting Schaffer v. Weast, 
    546 U.S. 49
    , 53 (2005)).
    So that parents’ participation in the IEP process is assured,
    the IDEA requires that state educational agencies establish
    certain procedural safeguards. See 20 U.S.C. § 1415(a). One
    procedural safeguard mandated by the IDEA is that an
    educational agency give parents “[w]ritten prior notice”
    whenever the agency proposes to change, or refuses to change,
    the provisions of a child’s IEP. § 1415(b)(3); 34 C.F.R.
    § 300.503(a) (parroting statute). In Pennsylvania, this notice
    -6-
    is called a Notice of Recommended Educational
    Placement/Prior Written Notice (“NOREP/PWN”). This
    notice must be given “in the native language of the parents,
    unless it clearly is not feasible to do so.” 20 U.S.C.
    § 1415(b)(4); see also 34 C.F.R. § 300.503(c)(1)(ii) (parroting
    statute).
    The implementing regulations also mandate certain
    procedural safeguards for parents at IEP Team meetings. “The
    public agency must give the parent a copy of the child’s IEP at
    no cost to the parent.” 34 C.F.R. § 300.322(f) (regulation on
    “Parent participation” for IEP Team meetings). Further,
    educational agencies must take “whatever action is necessary”
    to allow parents to understand IEP Team meetings, “including
    arranging for an interpreter.” Id. § 300.322(e). There is,
    however, no regulation explicitly mandating that IEPs or draft
    IEPs be translated into the parent’s native language.
    These procedural safeguards would, of course, be of limited
    value if parents were unaware of the rights that the safeguards
    afford. So the IDEA requires that an explanation and copy of
    the procedural safeguards be given to parents at least once a
    year. 20 U.S.C. § 1415(d)(1)(A); 34 C.F.R. § 300.504(a). In
    Pennsylvania, this explanation is called the Procedural
    Safeguards Notice. The explanation and copy of the
    procedural safeguards must be provided in the parent’s native
    language “unless it clearly is not feasible to do so.” 20 U.S.C.
    § 1415(d)(2); 34 C.F.R. § 300.504(d).
    “[T]he importance Congress attached to these procedural
    -7-
    safeguards cannot be gainsaid. . . . Congress placed every bit
    as much emphasis upon compliance with procedures giving
    parents and guardians a large measure of participation . . . as it
    did upon the measurement of the resulting IEP against a
    substantive standard.” Bd. of Educ. v. Rowley, 
    458 U.S. 176
    ,
    205–06 (1982); see also, e.g., H.E. v. Walter D. Palmer
    Leadership Learning Partners Charter Sch., 
    873 F.3d 406
    , 413
    (3d Cir. 2017) (holding that vindication of procedural rights
    under IDEA makes a party a prevailing party for purpose of
    attorneys’ fees). However, the IDEA provides relief only for
    the denial of a FAPE, not for the denial of a procedural right.
    Cf. Fry, 137 S. Ct. at 755 (“[T]he only relief the IDEA makes
    available is relief for the denial of a FAPE.” (internal
    quotations omitted)).
    Congress addressed this oddity in a 2004 amendment to the
    IDEA which provides that a procedural violation can rise to the
    level of a deprivation of a FAPE when the procedural violation
    either:
    (I) impeded the child’s right to a free appropriate
    public education;
    (II) significantly impeded the parents’
    opportunity to participate in the decisionmaking
    process regarding the provision of a free
    appropriate public education to the parents’
    child; or
    (III) caused a deprivation of educational benefits.
    -8-
    Pub. L. No. 108-446, sec. 101, § 615(f)(3)(E)(ii), 118 Stat.
    2647, 2722 (2004) (codified at 20 U.S.C. § 1415(f)(3)(E)(ii));
    34 C.F.R. § 300.513(a)(2) (parroting statute); see, e.g., C.H. v.
    Cape Henlopen Sch. Dist., 
    606 F.3d 59
    , 66–67 (3d Cir. 2010);
    see also Jon Romberg, The Means Justify the Ends: Structural
    Due Process in Special Education Law, 48 Harv. J. on Legis.
    415, 439–42 (2011) (describing history of § 1415(f)(3)(E)). As
    shorthand, we will refer to the second type of procedural
    violation as a denial of a parent’s right to “meaningful
    participation.” Cf., e.g., 20 U.S.C. § 1400(c)(5)(B) (finding of
    Congress that “the education of children with disabilities can
    be made more effective by . . . ensuring that families . . . have
    meaningful opportunities to participate”); D.S. v. Bayonne Bd.
    of Educ., 
    602 F.3d 553
    , 565 (3d Cir. 2010) (finding no
    actionable procedural violation because parents “had an
    opportunity to participate meaningfully in the creation of an
    IEP”).
    B. Administrative Exhaustion Requirement
    The IDEA establishes a detailed administrative mechanism
    for resolving disputes about whether an educational agency has
    complied with the IDEA. See 20 U.S.C. § 1415. This
    mechanism includes procedures for the filing of complaints
    (see § 1415(b)(6)–(7)), mediation (§ 1415(e)), impartial due
    process hearings conducted by a hearing officer (§ 1415(f)),
    and appeals of hearing officer findings to the state educational
    agency (§ 1415(g)). The IDEA also provides that after these
    administrative proceedings have concluded, an aggrieved party
    may bring a civil action in a state court or United States district
    -9-
    court. § 1415(i)(2). This detailed statutory regime makes it
    “clear . . . that Congress intended plaintiffs to complete the
    administrative process before resorting to federal court.”
    Komninos v. Upper Saddle River Bd. of Educ., 
    13 F.3d 775
    ,
    778 (3d Cir. 1994) (citing Smith v. Robinson, 
    468 U.S. 992
    ,
    1011–12 (1984)).
    Despite the IDEA’s administrative exhaustion requirement,
    our Court has acknowledged that a plaintiff’s failure to exhaust
    may be excused “where: (1) exhaustion would be futile or
    inadequate; (2) the issue presented is purely a legal question;
    (3) the administrative agency cannot grant relief; [or] (4)
    exhaustion would cause severe or irreparable harm.” D.E. v.
    Cent. Dauphin Sch. Dist., 
    765 F.3d 260
    , 275 (3d Cir. 2014)
    (citing Komninos, 
    13 F.3d at 778
    ) (analyzing futility
    exception). “Absent the existence of any of those exceptions,
    failure to exhaust will deprive a federal court of subject matter
    jurisdiction.” 
    Id.
     We have also stated that exhaustion is not
    required where plaintiffs “allege systemic legal deficiencies
    and, correspondingly, request system-wide relief that cannot be
    provided (or even addressed) through the administrative
    process.” Beth V. by Yvonne V. v. Carroll, 
    87 F.3d 80
    , 89 (3d
    Cir. 1996). Yet we have suggested that this exception—we
    will call it the “systemic exception”—“merely flows implicitly
    from, or is in fact subsumed by, the futility and no-
    administrative-relief exceptions.” 
    Id.
     (remanding to district
    court to determine whether plaintiffs’ claim fell within any
    recognized exception to exhaustion).
    The reach of IDEA’s exhaustion requirement extends
    -10-
    beyond claims brought under the IDEA. Section 1415(l)
    requires administrative exhaustion of any claims that “seek[]
    relief that is also available” under the IDEA. 20 U.S.C.
    § 1415(l). Of course, the IDEA is not the only statute
    protecting the interests of schoolchildren with disabilities and
    their parents. See Fry, 
    137 S. Ct. at 749
    . For example, Title II
    of the Americans with Disabilities Act (“ADA”), 42 U.S.C.
    § 12131 et seq., forbids any “public entity” from
    discriminating on the basis of disability and “requires a public
    entity to make ‘reasonable modifications’ to its ‘policies,
    practices, or procedures’ to avoid such discrimination.” Fry,
    137 S. Ct. at 749 (quoting 28 C.F.R. § 35.130(b)(7)). Section
    504 of the Rehabilitation Act, 29 U.S.C. § 794, provides
    similar protections. Id. The Equal Educational Opportunities
    Act (“EEOA”) requires state educational agencies to “take
    appropriate action to overcome language barriers that impede
    equal participation by its students.” 20 U.S.C. § 1703(f). And
    Title VI of the Civil Rights Act of 1964 prohibits
    discrimination on the basis of national origin in federally
    funded programs. See 42 U.S.C. § 2000d.
    A central exhaustion question then is how to determine
    whether a non-IDEA claim “seek[s] relief that is also
    available” under the IDEA. In Fry, the Supreme Court held
    that “a court should look to the substance, or gravamen of the
    plaintiff’s complaint.” 137 S. Ct. at 752. As to how a court
    should determine whether the gravamen of a complaint
    concerns the denial of a FAPE, the Supreme Court provided
    “[o]ne clue”—consisting of two counterfactual questions—
    -11-
    and one “sign.” Id. at 756. The two questions are:
    First, could the plaintiff have brought essentially
    the same claim if the alleged conduct had
    occurred at a public facility that was not a
    school—say, a public theater or library? And
    second, could an adult at the school—say, an
    employee or visitor—have pressed essentially
    the same grievance?
    Id. (“When the answer to those questions is yes, a complaint”
    is likely not for the denial of FAPE). The “sign” that the
    gravamen of a complaint concerns the denial of a FAPE will
    appear in the procedural history: “A plaintiff’s initial choice to
    pursue [the administrative] process may suggest that she is
    indeed seeking relief for the denial of a FAPE—with the shift
    to judicial proceedings prior to full exhaustion reflecting only
    strategic calculations about how to maximize the prospect of
    such a remedy.” Id.; see also Wellman v. Butler Area Sch.
    Dist., 
    877 F.3d 125
    , 131–36 (3d Cir. 2017) (applying Fry
    framework).
    II. BACKGROUND FACTS AND PROCEDURAL HISTORY
    Because we are reviewing the District Court’s grant of
    summary judgment in favor of the School District, we examine
    the factual background, drawn from evidence in the record, in
    the light most favorable to Plaintiffs. See, e.g., Matheis v. CSL
    Plasma, Inc., 
    936 F.3d 171
    , 176 (3d Cir. 2019).
    -12-
    A. The School District of Philadelphia
    The School District of Philadelphia oversees hundreds of
    public schools providing educational programs to hundreds of
    thousands of enrolled students. Given the size and diversity of
    such enrollment, there are, unsurprisingly, some enrolled
    students within the School District—and parents of enrolled
    students—who have limited English proficiency (“LEP”),
    meaning English is not their primary language so that they
    have a “limited ability to read, write, speak, or understand
    English.” T.R. v. Sch. Dist. of Phila. (Class Cert. Op.), No. 15-
    cv-04782, 
    2019 WL 1745737
    , at *8 (E.D. Pa. Apr. 18, 2019)
    (citing, inter alia, Guidance to Federal Financial Assistance
    Recipients Regarding Title VI Prohibition Against National
    Origin Discrimination Affecting Limited English Proficient
    Persons, 67 Fed. Reg. 41455, 41457 (June 18, 2002)). School
    District records from 2013 show that there were approximately
    25,900 families of enrolled students whose primary home
    language was not English and 19,670 families who had
    expressly requested documents from the School District in a
    language other than English. 
    Id. at *1
    .
    The School District’s Office of Family and Community
    Engagement (“FACE”) provides translation and interpretation
    services to support LEP parents. See T.R. v. Sch. Dist. of Phila.
    (Summary Judgment Op.), 
    458 F. Supp. 3d 274
    , 279 (E.D. Pa.
    2020). Some general, standard documents—like the School
    District’s attendance policy—are translated into common
    languages and made publicly available on the school’s website.
    At the school level, School District employees can request that
    -13-
    translation or interpretation services be provided by a Bilingual
    Counseling Assistant (“BCA”), either through FACE or
    directly from a BCA. Employees can have a BCA translate
    day-to-day communications, like permission slips, or have a
    BCA provide live interpretation at meetings, like report card
    conferences. However, “the demand for interpreters often
    exceeds the number of staff available” so that “not all
    employee requests for translation are fulfilled.” 
    Id.
     School
    District employees can also call and request interpretation
    services from the Language Line—a telephonic interpretation
    service.
    Translation and interpretation services are necessary to
    support LEP parents of enrolled students with disabilities. As
    of November 2013, the School District reported that 1,500 LEP
    students were receiving special education and that there were
    1,887 students with IEPs whose primary home language was
    something other than English. Class Cert. Op., 
    2019 WL 1745737
    , at *10. Records also indicated that in the 2015–2016
    and 2016–2017 school years there were, respectively, 3,507
    and 3,782 special education students whose primary home
    language was not English. 
    Id.
    B. Plaintiffs
    In August 2015, Margarita Peralta and her ward, A.G, and
    Barbara Galarza and her child, T.R.—the Original Plaintiffs—
    filed a complaint against the School District. Importantly,
    A.G. and T.R. had exhausted administrative remedies and
    received decisions from a due process hearing officer. After
    -14-
    the hearing officer had found that Ms. Peralta and Ms. Galarza
    were each “denied meaningful parental participation,” he
    awarded compensatory education to A.G. and T.R. In their
    District Court complaint, Original Plaintiffs sought additional
    declaratory and injunctive relief against the School District as
    described infra Section II.C.
    In April 2017, Original Plaintiffs amended the complaint to
    include additional plaintiffs—Madeline Perez and her children
    and Manqing Lin and her child. Subsequently, Original
    Plaintiffs dismissed their claims against the School District
    with prejudice, leaving only the plaintiff-appellants who bring
    this appeal. We will summarize the pertinent facts relating to
    these remaining Plaintiffs.
    1. Madeline Perez and her children, L.R. and D.R.
    Madeline Perez is the mother of three children with
    disabilities, two of whom are still named plaintiffs in this
    case—L.R. and D.R. Ms. Perez is LEP and speaks Spanish.
    “[W]hile there have been issues as to which Ms. Perez and the
    District collaborated [regarding the appropriate placements
    and service for her children], there have also been many
    occasions on which Ms. Perez has not fully understood
    educational issues relating to her children due to lack of
    adequate interpretation services.”      JA13841 (Plaintiffs’
    Response to School District’s Statement of Undisputed Facts
    ¶ 41). Ms. Perez believes she would “be able to contribute
    1
    Citations preceded by “JA” are to the parties’ Joint Appendix.
    -15-
    more fully [at IEP Team Meetings] if she received translated
    IEPs” and other documents. 
    Id.
     (¶ 40).
    As to the claims in the operative complaint, Ms. Perez and
    her children have not exhausted their administrative remedies.
    2. Manqing Lin and her child, R.H.
    Manqing Lin is the mother of one child with disabilities in
    the School District—R.H. “Although Ms. Lin is able to
    understand and speak some English words, she has limited
    English proficiency and speaks only Mandarin at home with
    R.H.’s father and their children.”       JA1399 (Plaintiffs’
    Statement of Additional Facts ¶ 64). Ms. Lin has provided
    input and changes to R.H.’s IEP. However, her ability to
    provide input at IEP Team meetings is hampered by the fact
    that the School District does not provide her with translated
    draft IEPs or other IEP-related documents before meetings.
    Prior to joining this litigation, Ms. Lin requested mediation
    through Pennsylvania’s Office for Dispute Resolution and
    ultimately reached an agreement with the School District. In
    that mediation agreement, the School District agreed to provide
    translated final IEPs and some IEP-related evaluation reports.
    The School District also “provides Ms. Lin with access to a
    BCA and the school’s Special Education Liaison to review the
    draft documents in advance of the [IEP Team] meetings,” but,
    even after the IEP Team meetings, Ms. Lin remained unable to
    fully understand the reports on R.H. provided by the School
    District, partly because the interpreter did not understand
    -16-
    special education terminology.      JA1379–80 (Plaintiffs’
    Response to School District’s Statement of Undisputed Facts
    ¶ 33).
    Like Ms. Perez and her children, Ms. Lin and R.H. have not
    exhausted their administrative remedies.
    C. Complaint and Motion to Dismiss
    The operative complaint is styled as a “Class Action
    Complaint” brought by the Plaintiffs on behalf of all similarly
    situated individuals.2 It contains seven counts, six of which are
    before us.3 Count One alleges a violation of the IDEA for
    “Failure to Provide Meaningful Parental and Student
    Participation.” JA355. Counts Three through Five allege
    violations of other federal statutes—the Rehabilitation Act,
    ADA, EEOA, and Title VI of the Civil Rights Act—and a
    chapter of the Pennsylvania Code. The remaining counts
    allege violations of chapters of the Pennsylvania Code for
    failure to completely and timely translate certain “IEP process
    documents,” including IEPs, NOREP/PWNs, and Procedural
    Safeguard Notices (Count Six), and “regular education forms”
    2
    Two classes are defined: the “Parent Class” consisting of all
    LEP parents of children with disabilities who are now or in the
    future will be enrolled in the School District, and the “Student
    Class” consisting of all the children of such parents regardless
    of the child’s English proficiency. JA1154–55 (Motion for
    Class Certification).
    3
    Count Two was voluntarily dismissed with prejudice.
    -17-
    (Count Seven). JA362–63.
    The complaint alleges that the School District “has adopted
    a systemic policy of failing to provide sufficient interpretation
    services and to timely and completely translate IEP process
    documents and regular education forms.” JA343–44 (Compl.
    ¶ 60). While the complaint acknowledges that the School
    District has provided some translation services at IEP Team
    meetings, it asserts that the School District’s “incomplete,
    inconsistent effort has not and cannot facilitate the requisite
    meaningful parent participation.” JA345 (Compl. ¶ 67).
    As for relief, the complaint requests, inter alia, that the
    District Court “Order that the [School] District adopt and
    implement a new written special education plan and [School]
    District policy to provide legally mandated translation and
    sufficient interpretation services to members” of the classes
    and “Order that the [School] District timely translate and
    deliver all IEP process documents to all members of the Parent
    Class and the Student Class as needed in the appropriate native
    language in advance of IEP meetings to ensure meaningful
    participation.”     JA363.     The Plaintiffs do not seek
    individualized damages or remedies for L.R., D.R., or R.H.
    The School District moved to dismiss the original
    complaint—while T.R. and A.G. were still plaintiffs—under
    Federal Rule of Civil Procedure 12(b)(1), arguing that absent
    class members failed to exhaust administrative remedies.4 The
    4
    The School District also sought dismissal under Rule 12(b)(6)
    -18-
    School District posited that the putative class members were
    not excused from the IDEA’s exhaustion requirement “because
    the Complaint does not adequately allege a systemic legal
    deficiency.” T.R. v. Sch. Dist. of Phila., 
    223 F. Supp. 3d 321
    ,
    329 (E.D. Pa. 2016). The District Court rejected that argument
    and denied the motion to dismiss, concluding that the
    complaint alleges a “systemic legal deficiency—namely, the
    insufficient and untimely provision of interpretation and
    translation services.” 
    Id. at 330
    . However, the Court made
    clear that it was “certainly possible that a developed record
    may not establish Plaintiffs’ systemic legal deficiency theory.”
    
    Id.
    D. Denial of Motion for Class Certification
    In August 2018, Plaintiffs filed a motion for class
    certification pursuant to Federal Rules of Civil Procedure 23(a)
    and 23(b)(2). In April 2019, the District Court denied
    Plaintiffs’ motion for class certification. Class Cert. Op., 
    2019 WL 1745737
    . Although the District Court rejected the School
    District’s challenges to the proposed class definitions, the
    Court found that Plaintiffs did not meet their burden of
    establishing both numerosity and commonality under Rule
    23(a).5 
    Id. at *9
    –*17. Most relevant for our purposes is the
    for failure to state a claim.
    5
    The District Court also found that Plaintiffs did not satisfy the
    implicit cohesiveness requirement of Rule 23(b)(2) because
    “the concept of ‘meaningful participation’ is highly fact-
    intensive and, thus, is not conducive to issuing any one remedy
    -19-
    Court’s treatment of commonality.
    The District Court determined that “the legal crux of this
    matter does not turn on any statutory or regulatory mandate
    that the School District provide translation and interpretation
    services in connection with the provision of special education
    services.” 
    Id. at *14
    . “Rather, the statutory mandate at issue
    here . . . is the requirement that the School District provide
    enough language services to allow for ‘meaningful
    participation’ by parents.” 
    Id.
     This focus on “meaningful
    participation” made a determination of commonality
    impossible, the Court explained, “because there are varying
    circumstances that could affect whether the particular services
    provided by the School District were enough or were
    insufficient to satisfy the right of meaningful participation.”
    
    Id. at *16
    .
    Furthermore, the District Court determined that “the School
    District provides significant discretion to the relevant child-
    study personnel . . . to engage parents and provide appropriate
    language services.” 
    Id. at *17
    . “[D]iscretion is necessary to
    that would ensure meaningful participation.” Class Cert. Op.,
    
    2019 WL 1745737
    , at *22. See generally, e.g., Gates v. Rohm
    & Haas Co., 
    655 F.3d 255
    , 264 (3d Cir. 2011) (“[I]t is well
    established that the class claims must be cohesive. . . . The
    disparate factual circumstances of class members may prevent
    a class from being cohesive and, therefore, make the class
    unable to be certified under Rule 23(b)(2).” (internal citations
    and quotations omitted)).
    -20-
    ensure that limited English proficient parents are given the
    tools they need to participate without, for example, taking the
    unnecessary steps of translating documents for parents who are
    unable to read proficiently or for whom written translation of a
    complex document would be overwhelming.” 
    Id.
     Thus,
    Plaintiffs did not actually “challenge a centralized policy
    enforced by a single decision-maker, but rather target[ed]
    individualized decisions by various case supervisors, school
    principals, and teachers as to what services are required in each
    particular case.” 
    Id.
    Plaintiffs timely appealed the District Court’s order
    denying their motion for class certification.6
    E. Grant of School District’s Motion for Summary
    Judgment
    On April 30, 2020, the District Court granted the School
    District’s motion and entered judgment in its favor on the
    grounds that Plaintiffs failed to exhaust administrative
    remedies. Plaintiffs admitted that they had not exhausted
    administrative remedies but argued that their claims fell within
    the futility exception to exhaustion because they had
    6
    Prior to the District Court’s order granting the School
    District’s motion for summary judgment, Plaintiffs petitioned
    for leave to appeal the class certification order under
    Rule 23(f). See Petition, No. 19-8014 (3d Cir. May 2, 2019).
    Our Court denied the petition. See Order, No. 19-8014 (3d Cir.
    July 11, 2019).
    -21-
    challenged systemic legal deficiencies. “In particular, . . . an
    administrative process would be futile because the hearing
    officer cannot and does not have the authority to award
    Plaintiffs’ requested relief by ensuring . . . changes to the
    District’s language services’ policies and practices.” JA1343–
    44 (Plaintiffs Br. Opposing Summ. J.).
    The District Court rejected Plaintiffs’ argument. At the
    outset, the Court remarked that “the commonality requirement
    of Fed. Rule Civ. P. 23(a) and the systemic exception to the
    exhaustion requirement often go hand in hand” and recited
    much of its earlier analysis on Rule 23 commonality. Summary
    Judgment Op., 458 F. Supp. 3d at 286, 288–90. The Court then
    reasoned that after the denial of class certification, Plaintiffs
    “can only seek relief for the two parent Plaintiffs and their
    children.” Id. at 290. Ultimately, Plaintiffs did not satisfy a
    systemic exception to the IDEA exhaustion requirement
    because “their claims actually focus on the shortcomings of a
    particular     component       of    the   School      District’s
    translation/interpretation services” and “do not rise to a truly
    systemic level in the sense that IDEA’s basic goals are
    threatened on a system-wide basis.” Id.
    As to the remaining non-IDEA claims—under Section 504
    of the Rehabilitation Act, the ADA, the EEOA, Title VI of the
    Civil Rights Act, and Pennsylvania law—the District Court
    applied Fry’s test and determined that the gravamen of all the
    non-IDEA claims was the denial of a FAPE. Thus, the non-
    IDEA claims were subject to the IDEA’s exhaustion
    requirement and because Plaintiffs failed to exhaust
    -22-
    administrative remedies or satisfy an exception to exhaustion,
    the Court granted the motion and entered judgment in favor of
    the School District on the entirety of the complaint.
    Plaintiffs appealed the order granting summary judgment.
    III. JURISDICTION AND STANDARD OF REVIEW
    Plaintiffs invoked federal question jurisdiction pursuant to
    28 U.S.C. § 1331 for their claims under the IDEA and other
    federal statutes and invoked supplemental jurisdiction pursuant
    to 28 U.S.C. § 1367 for their state law claims. We have held
    that exhaustion of administrative remedies is a requirement for
    a district court to exercise subject matter jurisdiction over an
    IDEA claim. See Batchelor v. Rose Tree Media Sch. Dist., 
    759 F.3d 266
    , 271–72 (3d Cir. 2014). While we later expressed
    “some doubts as to whether IDEA exhaustion is a jurisdictional
    requirement, we are bound by this precedent” and, in any
    event, we need not address whether exhaustion is jurisdictional
    because the School District preserved its exhaustion argument.
    Wellman, 877 F.3d at 130 & n.6. Our Court has appellate
    jurisdiction over an appeal from a final judgment under 28
    U.S.C. § 1291.
    We review a grant of summary judgment de novo. See, e.g.,
    Matheis, 936 F.3d at 176. We apply the same test as the
    District Court, reviewing the facts in the light most favorable
    to the non-movant—here, Plaintiffs—and granting summary
    judgment only “if the movant shows that there is no genuine
    dispute as to any material fact and the movant is entitled to
    -23-
    judgment as a matter of law.” Id. (quoting Fed. Rule Civ. P.
    56(a)).
    IV. ANALYSIS
    The parties spend the bulk of their briefing discussing the
    District Court’s denial of class certification and the numerosity
    and commonality requirements of Rule 23. But Rule 23 is a
    procedural device that cannot be interpreted to “abridge,
    enlarge or modify any substantive right.” Wal-Mart Stores,
    Inc. v. Dukes, 
    564 U.S. 338
    , 367 (2011) (quoting 28 U.S.C.
    § 2072(b)). The threshold question then is whether the District
    Court erred in granting summary judgment in favor of the
    School District as to the claims of the individual Plaintiffs.
    Because we conclude for the reasons set forth below that the
    Court did not err in granting summary judgment—for both the
    IDEA claim and the non-IDEA claims—we need not address
    the class certification issues. See, e.g., Hennessy v. FDIC, 
    58 F.3d 908
    , 924 (3d Cir. 1995).
    A. IDEA Claim
    1. Individualization and exhaustion
    The Individuals with Disabilities Education Act assures
    that educational services provided for children with disabilities
    be individualized in nature.7 As the Supreme Court in Rowley
    7
    In 1990, Congress changed the name of the Education of the
    Handicapped Act to the Individuals with Disabilities Education
    -24-
    noted, “[n]oticeably absent from the language of the statute is
    any substantive standard prescribing the level of education to
    be accorded handicapped children.” 
    458 U.S. at 190
    . Instead,
    Congress “set forth extensive procedures to be followed in
    formulating personalized educational programs for
    handicapped children.” 
    Id. at 194
     (emphasis added). Each
    child has an IEP Team responsible for creating the child’s IEP.
    And a FAPE is defined as the “special education and related
    services that . . . are provided in conformity” with a child’s
    personalized IEP. 20 U.S.C. § 1401(9). “Special education”
    is in turn defined as “specially designed instruction, at no cost
    to parents, to meet the unique needs of a child with a disability.
    . . .” § 1401(29) (emphases added). In sum, the “IDEA
    operates from the premise that each child will have unique
    disabilities and presumes that each program will be
    personalized.” Blackman, 
    633 F.3d at 1094
     (Brown, J.,
    concurring).
    The IDEA’s focus on the individual also underlies its
    exhaustion requirement. Addressing the educational needs of
    children with disabilities requires individualized assessments
    and considerations of countless concerns. The administrative
    dispute mechanism of § 1415 sets out an interactive process
    between parents and local school officials to address such
    circumstances. “No federal district court . . . can duplicate that
    process.” Robinson, 
    468 U.S. at 1012
    . When compared to
    Act. See Pub. L. No. 101-476, 104 Stat. 1141; see also
    Batchelor, 759 F.3d at 271 n.7.
    -25-
    courts, “teachers and parents, school districts, and
    administrative review boards are closest to the issues at hand,
    and therefore they are the best persons or entities to address
    individual concerns and complaints.” Blunt v. Lower Merion
    Sch. Dist., 
    767 F.3d 247
    , 299 (3d Cir. 2014). Allowing
    children or parents “to go directly to court . . . would . . . run
    counter to Congress’ view that the needs of handicapped
    children are best accommodated by having the parents and the
    local education agency work together to formulate an
    individualized plan for each handicapped child’s education.”
    Smith, 
    468 U.S. at 1011
    –12.
    2. Systemic exception to exhaustion
    Against this backdrop, we turn to the systemic exception to
    exhaustion. In Beth V. by Yvonne V. v. Carroll, our Court
    stated that we viewed allegations of systemic legal deficiencies
    as a traditional basis for excusing the IDEA’s exhaustion
    requirement. See 
    87 F.3d 80
    , 89 (3d Cir. 1996). But we had
    no need in Beth V. to address the contours of any systemic
    exception, and since then we have not discussed the systemic
    exception in a precedential opinion. See generally J.T. v.
    Dumont Pub. Schs., 533 F. App’x 44, 54 (3d Cir. 2013) (not
    precedential). We draw, then, upon principles of IDEA
    exhaustion already formulated by other courts as we seek to
    give some shape to the scope of the systemic exception.
    As an initial matter, the fact that a complaint “is structured
    as a class action seeking injunctive relief, without more, does
    not excuse exhaustion.” Hoeft v. Tucson Unified Sch. Dist.,
    -26-
    
    967 F.2d 1298
    , 1308 (9th Cir. 1992) (describing futility or
    inadequacy exception to exhaustion requirement). Relatedly,
    the systemic exception is not met every time a plaintiff
    challenges centralized, uniform policies that affect all students
    within a school or school district. See Hoeft, 
    967 F.2d at 1304
    ;
    Ass’n for Cmty. Living in Colo. v. Romer, 
    992 F.2d 1040
    , 1044
    (10th Cir. 1993). Instead, to satisfy the systemic exception, a
    plaintiff must challenge policies that are “truly systemic . . . in
    the sense that the IDEA’s basic goals are threatened on a
    system-wide basis” and must not “focus[] on the shortcomings
    of a particular component of . . . special education.” Hoeft, 
    967 F.2d at 1305
    ; see also Parent/Pro. Advoc. League v. City of
    Springfield, 
    934 F.3d 13
    , 27–28 (1st Cir. 2019) (determining
    that plaintiffs did not allege truly systemic failures and
    declining to decide whether to recognize systemic exception to
    IDEA’s exhaustion requirement).
    Claims that do meet the systemic exception often challenge
    policies that concern the administrative dispute-resolution
    mechanism itself. See Hoeft, 
    967 F.2d at 1309
     (“Exhaustion
    may also be excused because of inadequacy of administrative
    remedies where the plaintiffs’ substantive claims themselves
    concern the adequacy of the administrative process.”). Given
    the congressional policies animating the exhaustion
    requirement and the superiority of local problem-solving, it is
    not surprising that the systemic exception to exhaustion is
    largely limited to those procedural violations that “effectively
    deprive[] plaintiffs of an administrative forum.” 
    Id. at 1305
    ;
    cf. John Hart Ely, Democracy and Distrust: A Theory of
    -27-
    Judicial Review 75–77 (1980) (justifying judicial intervention
    where courts must “make sure the channels of political
    participation and communication are kept open”).
    For example, in Mrs. W. v. Tirozzi—which our Court in
    Beth V. relied upon when recognizing the systemic
    exception—the “Plaintiffs’ complaint allege[d] that the
    defendants[] fail[ed] to make bona fide attempts to resolve
    their complaints against the Bridgeport Board of Education and
    the Connecticut Department of Children and Youth Services
    and to implement fully and conduct an informal [complaint
    resolution procedure].” 
    832 F.2d 748
    , 752 (2d Cir. 1987).
    Other cases out of the Second Circuit similarly share the
    “common element” that “plaintiffs’ problems could not have
    been remedied by administrative bodies because the
    framework and procedures for assessing and placing students
    in appropriate educational programs were at issue, or because
    the nature and volume of complaints were incapable of
    correction by the administrative hearing process.” J.S. v. Attica
    Cent. Sch., 
    386 F.3d 107
    , 113–14 (2d Cir. 2004) (collecting
    cases).
    The takeaway from this jurisprudence is that the systemic
    exception applies when plaintiffs challenge policies that
    threaten basic IDEA goals—not mere components of special
    education programs—including policies that undermine the
    framework of the administrative hearing process. With that in
    mind, we consider whether Plaintiffs’ claims satisfy the
    systemic exception.
    -28-
    3. Plaintiffs do not meet the systemic exception
    In Plaintiffs’ own words, “[i]t is undisputed that the
    [School] District provides some translation and interpretation
    services to LEP parents; Plaintiffs dispute the adequacy of the
    quantity, quality, and consistency of those services resulting
    from the [School] District’s policies and practices.” JA1367
    (Plaintiffs’ Response to School District’s Statement of
    Undisputed Facts ¶ 16). By its terms, such a challenge does
    not meet the requirements of the systemic exception.
    Although the parental right of meaningful participation
    could rightly be called a “basic goal” of the IDEA, the
    provision of translation and interpretation services is only one
    component of ensuring meaningful participation. See, e.g., 34
    C.F.R. § 300.322(e) (“The public agency must take whatever
    action is necessary to ensure that the parent understands the
    proceedings of the IEP Team meeting, including arranging for
    an interpreter.” (emphasis added)). Plaintiffs admit as much.
    See Oral Arg. Recording at 14:43–15:48 (“I actually think,
    your Honor, that we are seeking relief for a component of
    meaningful participation by parents . . . .”). And as the District
    Court correctly observed, whether a parent needs a certain
    translation or interpretation service in order to meaningfully
    participate requires an individualized inquiry. See Summary
    Judgment Op., 458 F. Supp. 3d at 289–90.
    Plaintiffs’ claim also does not implicate policies which
    undermine access to the administrative hearing process itself.
    If the non-translation of an IEP, for example, deprives a parent
    -29-
    of the right of meaningful participation, then a parent is still
    free to pursue administrative procedures to remedy that denial
    of a FAPE. Of course, this relief cannot be obtained if the
    parent is unaware that he or she can turn to administrative
    procedures. Consequently, the most troubling parts of the
    record before us are indications that some parents in the School
    District do not receive or cannot access translated versions of
    the Procedural Safeguards Notice. See, e.g., JA1439 (Perng
    Decl. ¶ 14) (“I am aware that the District has Procedural
    Safeguards translated but many parents report to me that they
    have not received a translated version of this document.”); see
    also Br. for Amici Curiae Pennsylvania Immigration and
    Citizenship Coalition et al., 15, 23–25.
    But Plaintiffs do not claim that they have been harmed by
    the School District’s failure to provide a translated Procedural
    Safeguards Notice. Indeed, the only claim from any Plaintiff
    that is specific to the Procedural Safeguards Notice is from Ms.
    Perez’s declaration that, while the School District does
    translate the notice and it may sometimes be given to LEP
    parents, she has not received a Spanish version since her
    deposition in the instant litigation. Plaintiffs’ alleged harms
    stem from the School District’s failure to translate documents
    like NOREP/PWNs and draft IEPs or provide interpretation
    services which prevents Plaintiffs from meaningfully
    participating in IEP Team meetings. See Class Cert. Op., 
    2019 WL 1745737
    , at *14 (“[T]he statutory mandate at issue here .
    . . is the requirement that the School District provide enough
    language services to allow for ‘meaningful participation’ by
    -30-
    parents in the education of their special needs students.”). This
    claim does not meet the systemic exception to exhaustion.
    Plaintiffs resist this conclusion by pointing to the fact that
    the hearing officer for T.R. and A.G. stated that he had “no
    authority to order wholesale changes in the [School] District’s
    policies or practices.” JA134. Under Plaintiffs’ conception,
    exhausting the administrative process is futile because the
    process cannot result in the Plaintiffs’ desired relief of
    wholesale, systemic changes to the School District’s
    translation and interpretation services.          But Plaintiffs
    misunderstand the import of the hearing officer’s decision.
    The hearing officer was faced with a demand to certify a class
    at the administrative level and enter relief for all LEP parents
    in the School District. The hearing officer correctly concluded
    that he had no authority to find that a policy was a per se
    violation of the IDEA or that a policy resulted in violation for
    all similarly situated students or parents. If this truism—that
    administrative hearings cannot order class-wide relief—were
    sufficient to satisfy the systemic exception, the IDEA’s
    exhaustion requirement would be meaningless every time Rule
    23 relief was invoked.
    Looking beyond Plaintiffs’ class-action overtures, it is clear
    that they can obtain relief through the administrative process.
    As the same hearing officer explained, “[i]f a systemic policy
    or practice yields a violation of an individual student or
    parent’s rights,” the hearing officer may “enjoin schools from
    implementing [the] policy” and “order the [School] District to
    correct procedural violations.” JA134. To put it concretely,
    -31-
    both Ms. Perez and Ms. Lin could bring the same IDEA claim
    from their complaint before a hearing officer who could then
    order that the School District provide each parent with
    translated IEPs, more qualified or consistent interpretation
    services, or whatever process would ensure meaningful
    participation for that parent.8 Both the claim and the relief
    would be individualized, even if the relief could create
    spillover benefits for other LEP parents and thus “could, in
    theory, provide a universally positive outcome.” Summary
    Judgment Op., 458 F. Supp. 3d at 290.
    Plaintiffs failed to exhaust their administrative remedies
    under the IDEA. Their failure to exhaust cannot be excused by
    invoking the systemic exception to exhaustion. Thus, the
    District Court properly concluded that it lacked subject matter
    jurisdiction as to Plaintiffs’ IDEA claim, and we will affirm.
    B. Non-IDEA Claims
    Remaining for our review are Plaintiffs’ non-IDEA claims
    for violations of Section 504 of the Rehabilitation Act, the
    ADA, Title VI of the Civil Rights Act, the EEOA, and
    Pennsylvania law. As to three of those claims—under the
    Rehabilitation Act, ADA, and Pennsylvania law—Plaintiffs
    rely on the same arguments they deployed in opposing
    summary judgment on their IDEA claim. For the same reasons
    8
    Indeed, Ms. Lin secured in mediation an agreement with the
    School District for some translation and interpretation services
    through the IEP process.
    -32-
    as those set forth above, we will affirm as to these claims.
    With respect to the remaining Title VI and EEOA claims,
    Plaintiffs argue that their claims are not subject to IDEA’s
    exhaustion requirement. Recall that the IDEA’s exhaustion
    requirement applies to claims “under the Constitution, the
    [ADA], title V of the Rehabilitation Act [including § 504], or
    other Federal laws protecting the rights of children with
    disabilities” where the relief sought is the denial of a FAPE.
    Fry, 137 S. Ct. at 750 (alterations in original) (quoting 20
    U.S.C. § 1415(l)). Whether a suit seeks relief for denial of a
    FAPE is determined by looking to the gravamen of the
    complaint, both as a whole and with respect to each individual
    claim. See Wellman, 877 F.3d at 132. Plaintiffs argue that the
    gravamen of their two claims is for something other than the
    denial of a FAPE.9 A review of their complaint convinces us
    9
    Plaintiffs do not suggest that claims under Title VI or the
    EEOA fall outside the IDEA’s exhaustion requirement because
    those statutes are not “Federal laws protecting the rights of
    children with disabilities.” 20 U.S.C. § 1415(l). Several
    district courts in this circuit have suggested that because Title
    VI prohibits racial and national origin discrimination, but not
    disability discrimination, claims under Title VI do not fall
    within § 1415(l). See D.C. v. Pittsburgh Pub. Schs., 
    415 F. Supp. 3d 636
    , 653 n.4 (W.D. Pa. 2019); Blunt v. Lower Merion
    Sch. Dist., 
    559 F. Supp. 2d 548
    , 561 (E.D. Pa. 2008), aff’d, 
    767 F.3d 247
    , 255, 264 n.28 (3d Cir. 2014) (dismissing cross-
    appeal on Title VI exhaustion as moot without deciding
    -33-
    otherwise.
    The factual allegations in the complaint recount at length
    how the School District’s under-provision of translation and
    interpretation services has compromised the educational
    services provided to the members of the Student Class and the
    meaningful participation rights of members of the Parent Class.
    Each count, after incorporating these factual allegations,
    realleges denial of a FAPE under a different guise. In their
    Title VI count, Plaintiffs assert that the School District’s under-
    provision of translation and interpretation services fails “to
    ensure meaningful participation by Parent Plaintiffs and
    members of the Parent Class.” JA360 (Compl. ¶ 128). In their
    EEOA count, Plaintiffs allege that the School District “has
    impeded equal participation by Student Plaintiffs and the
    members of the Student Class in the [School] District’s special
    education and other instructional programs.” JA359 (Compl.
    ¶ 125). Furthermore, every count of the complaint requests a
    common set of declaratory and injunctive relief regardless of
    the right allegedly violated.
    The Plaintiffs fare no better under Fry’s suggested
    inquiries. Clearly, the Plaintiffs could not have brought the
    same claims—about participation in educational services—
    against a public theater or library. See 137 S. Ct. at 756–57.
    merits). Because Plaintiffs contest only the “gravamen”
    portion of the exhaustion inquiry and have not argued that
    § 1415(l) does not apply, this issue is forfeited and we need not
    address it.
    -34-
    Nor could Plaintiffs have brought these claims as mere visitors
    to a school within the School District. Id. In other words, these
    are “not the sort of claim[s] that would be brought by a
    nonstudent against a non-school facility.” Wellman, 877 F.3d
    at 134. And the history of these proceedings supports the
    conclusion that Plaintiffs seek to remedy the denial of a FAPE.
    Original Plaintiffs to the operative complaint had already
    exhausted administrative remedies for the denial of the FAPE,
    and the operative complaint still includes in Count One a claim
    under the IDEA for denial of a FAPE. Both facts cut against
    Plaintiffs’ position. Cf. Fry, 
    137 S. Ct. at 757
     (“[P]rior pursuit
    of the IDEA’s administrative remedies will often provide
    strong evidence that the substance of a plaintiff’s complaint
    concerns the denial of a FAPE, even if the complaint never
    explicitly uses that term.”).
    Because the gravamen of Plaintiffs’ non-IDEA claims is
    the denial of a FAPE, those claims are subject to the IDEA’s
    exhaustion requirement. Plaintiffs did not exhaust their
    administrative remedies and no exception to exhaustion
    applies. We will therefore affirm the District Court’s grant of
    summary judgment in favor of the School District.
    V. CONCLUSION
    Plaintiffs did not pursue the administrative process
    established by the IDEA for resolving claims of procedural
    violations and FAPE denials. Because Plaintiffs’ IDEA claim
    does not fit within a systemic exception to exhaustion, we will
    not excuse such a failure to exhaust. The District Court lacked
    -35-
    jurisdiction to address Plaintiffs’ IDEA claim. The District
    Court also could not decide Plaintiffs’ remaining non-IDEA
    claims because they too sought relief for the denial of a FAPE.
    With none of Plaintiffs’ claims surviving summary judgment,
    we have no reason to address the inherently procedural
    questions raised by their class certification motion. We will
    affirm the orders of the District Court.
    -36-