Spong v. Fidelity National Property & Casualty Insurance , 787 F.3d 296 ( 2015 )


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  •      Case: 13-41317   Document: 00513052695     Page: 1   Date Filed: 05/22/2015
    IN THE UNITED STATES COURT OF APPEALS
    FOR THE FIFTH CIRCUIT
    United States Court of Appeals
    No. 13-41317
    Fifth Circuit
    FILED
    May 22, 2015
    ROBERT SPONG; KERRY SPONG,                                         Lyle W. Cayce
    Clerk
    Plaintiffs–Appellees,
    v.
    FIDELITY NATIONAL PROPERTY AND CASUALTY INSURANCE
    COMPANY; FIDELITY NATIONAL INSURANCE SERVICES, L.L.C.,
    Defendants–Appellants.
    Appeal from the United States District Court
    for the Southern District of Texas
    Before STEWART, Chief Judge, and BENAVIDES and OWEN, Circuit Judges.
    PRISCILLA R. OWEN, Circuit Judge:
    This interlocutory appeal pursuant to 
    28 U.S.C. § 1292
    (b) arises from the
    issuance and subsequent renewals of a flood insurance policy under the
    National Flood Insurance Program (NFIP) covering property owned by Robert
    and Kerry Spong. Hurricane Ike swept away all improvements on the Spongs’
    property and all personal belongings. The insurer, Fidelity National Property
    and Casualty Insurance Company, subsequently advised the Spongs that the
    policy was void from its inception because the property was ineligible for flood
    insurance under the NFIP. The Spongs sued Fidelity National Property and
    Casualty Insurance Co., its affiliate Fidelity National Insurance Services,
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    L.L.C., and the United States, asserting a number of federal and state-law
    claims.    The Fidelity entities (collectively “Fidelity” for purposes of this
    opinion) sought summary judgment, asserting, among other grounds, that the
    Spongs’ claims were preempted by federal law. Fidelity seeks review of the
    denial of that motion. Based on precedent that binds this panel, we conclude
    that the Spongs’ state-law causes of action are not preempted by federal law to
    the extent that they are insurance procurement claims, but claims that pertain
    to or arise out of “claims handling” after the policy issued are preempted.
    Additionally, even though not preempted, certain claims cannot succeed as a
    matter of law. We remand for further proceedings.
    I
    Fidelity National Property and Casualty Insurance Co. is a “Write-Your-
    Own” (WYO) Program insurance carrier that participates in the issuance of
    flood insurance under the National Flood Insurance Act (NFIA).                    Fidelity
    National Insurance Services, L.L.C. is a third-party vendor that services the
    federal flood insurance policies issued by Fidelity National Property and
    Casualty Insurance Co. The Federal Emergency Management Agency (FEMA)
    administers the federal flood insurance program.
    In at least two prior decisions, our court has explained the NIFP’s
    workings in more detail, 1 and we will not repeat those details today, other than
    to note that the exact terms and conditions of NFIP policies and eligibility for
    federal flood insurance are dictated by federal law. It is now beyond debate
    that the property at issue in the present case is and has been ineligible for
    federal flood insurance even before the Spongs purchased it. But two federal
    1 See Grissom v. Liberty Mut. Fire Ins. Co., 
    678 F.3d 397
    , 399 (5th Cir. 2012); Campo
    v. Allstate Ins. Co., 
    562 F.3d 751
    , 754 (5th Cir. 2009).
    2
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    agencies, FEMA and the Fish and Wildlife Service, had erroneously concluded
    otherwise at the time the Spongs obtained a policy from Fidelity.
    In recounting the pertinent facts, we consider the record in the light most
    favorable to the Spongs who were not the movants for summary judgment. 2
    The Spongs contracted to purchase an elevated home in the Caplen Shores
    subdivision located on the Bolivar Peninsula in Galveston County, Texas. The
    Spongs knew that this property was located within a flood zone and that to
    secure a mortgage loan, they were required to obtain flood insurance. Under
    federal law, however, if property is located in the John H. Chafee Coastal
    Barrier Resources System (CBRS), the NFIP is prohibited from issuing a flood
    insurance policy. 3 The CBRS, created by Congress in the Coastal Barrier
    Resources Act, 4 was designated to “minimize the loss of human life, wasteful
    expenditure of Federal revenues, and the damage to fish, wildlife, and other
    natural resources.” 5          It was not determined with finality that the Spongs’
    property was within the CBRS until three years after they had purchased their
    property and after Hurricane Ike had destroyed all improvements on it.
    Because government entities vacillated over a period of years as to the
    property’s eligibility for flood insurance, we recount the evidence in this regard
    in some detail.
    2   Lawyers Title Ins. Corp. v. Doubletree Partners, L.P., 
    739 F.3d 848
    , 856 (5th Cir.
    2014).
    3See 
    16 U.S.C. § 3504
    (a) (“Except as provided in section 3505 of this title, no new
    expenditures or new financial assistance may be made available under authority of any
    Federal law for any purpose within the [Coastal Barrier Resources] System . . . .”); 
    id.
    § 3502(3) (defining “financial assistance” to include the issuance of NFIP flood insurance
    policies); id. § 3505(a) (declining to include NFIP flood insurance as an exception to the
    prohibition established in § 3504); R. at 1233.
    4   Coastal Barrier Resources Act, Pub. L. No. 97-348, 
    96 Stat. 1653
     (1982).
    5   
    16 U.S.C. § 3501
    (b) (discussing the purpose of the CBRA).
    3
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    The Spongs purchased the property from the Hogans.           The Hogans
    owned two adjacent lots, 549 Caplen Shores Circle and 553 Caplen Shores
    Circle. The Spongs purchased the 553 Caplen Shores property. It was not
    until several years afterwards that Fidelity ascertained that many of the
    documents that relate to the present dispute, including the application for
    insurance and the flood insurance policy itself, referred to 549 Caplen Shores,
    rather than 553 Caplen Shores. However, none of the parties contends that
    this error or the resulting confusion is material to the issues presently before
    this court, and we will not differentiate between the two addresses in our
    references to “the property” unless otherwise indicated.
    FEMA requires applicants for federal flood insurance to obtain elevation
    certificates, which provide a risk profile of the property to be insured, to assist
    in the administration of the NFIP. Eight years before the Spongs purchased
    their property, the Hogans had obtained an elevation certificate, dated October
    22, 1998, from a private company, and that certificate said that 549 Caplen
    Shores was “within the Coastal Barriers Act.”      The U.S. Fish and Wildlife
    Service, however, subsequently concluded otherwise. The Fish and Wildlife
    Service is the agency tasked with overseeing NFIP and CBRS mapping. In
    2004, two years before the Spongs purchased the property, the Fish and
    Wildlife Service wrote a letter, dated April 15, 2004, to the NFIP that said the
    “property located at 549 Caplen Shores . . . is not located within the Coastal
    Barrier Resources System nor an Otherwise Protected Area.” The Spongs’
    predecessors, the Hogans, were accordingly issued a SFIP flood insurance
    policy on October 5, 2005, from Fidelity covering 549 Caplen Shores Circle, four
    months before the Spongs agreed to buy the adjoining property, in February
    2006.
    As part of the Spongs’ purchase process, another private entity was
    engaged to prepare a Standard Flood Hazard Determination. That form, dated
    4
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    February 22, 2006, reflected that the home on the property “is in a Coastal
    Barrier Resources Area (CBRA) or Otherwise Protected Area (OPA)” and
    stated “[f]ederal flood insurance may not be available.”        It also stated
    “CBRA/OPA designation date: 10/1/1983.” However, that same form contained
    a box entitled “Compliance Quick Check” and “YES” was typed onto a line next
    to the question, “Is NFIP Insurance Available?” The form further stated: “This
    determination is based on examining the NFIP map, any Federal Emergency
    Management Agency revisions to it, and any other information needed to locate
    the building/mobile home on the NFIP map.” This certificate was prepared for
    Fidelity’s use in the flood insurance application process, but it is not clear
    whether the Spongs saw or were provided this form prior to closing.
    However, a realtor involved in the Spongs’ purchase transaction
    provided to Kerry Spong a copy of the 1998 elevation certificate, which stated
    that the 549 Caplen Shores Circle property was “within the Coastal Barriers
    Act.” The Spongs had sought the services of an insurance agency, Crystal
    Beach Insurance, in obtaining coverage for the property they were purchasing
    from the Hogans, and Kerry Spong sent the 1998 certificate in PDF format to
    Crystal Beach Insurance. That agency submitted an application for a federal
    Standard Flood Insurance Policy (SFIP) on 549 Caplen Shores Circle to
    Fidelity on March 15, 2006, which included the April 15, 2004, letter from the
    Fish and Wildlife Service stating that the property was not in the CBRA.
    Fidelity subsequently issued a SFIP, effective March 15, 2006, covering 549
    Caplen Shores Circle.    The following day, March 16, 2006, the Spongs
    consummated the purchase of 553 Caplen Shores Circle.
    About five months after the Spongs closed the purchase of the property,
    FEMA sent a “critical error” notice to Fidelity, dated August 8, 2006, stating
    that as of June 30, 2006, the flood insurance policy was invalid because the
    property was located in the CBRA. The notice further stated the Spongs’ policy
    5
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    “ha[s] no tolerance and must be cancelled[,] corrected[,] or appealed.” Within
    the next few weeks (on August 17 and August 23, 2006), Fidelity appealed this
    notice and, based on the April 15, 2004, Fish and Wildlife Service letter, twice
    requested FEMA to remove the invalid policy code on the Spongs’ policy. A
    month after these requests, in a letter dated September 13, 2006, the Fish and
    Wildlife Service once again advised the NFIP that 549 Caplen Shores Circle “is
    not located within the Coastal Barrier Resources System nor an Otherwise
    Protected Area.” Based on this Fish and Wildlife Service letter, FEMA agreed
    that the policy was valid.
    But shortly thereafter, in October 2006, FEMA sent Fidelity another
    critical error notice stating that the policy was invalid.    A private entity
    prepared another Standard Flood Hazard Determination, dated November 13,
    2006, which reflected that the property was located in the CBRA or Otherwise
    Protected Area. Fidelity appealed the October 2006 notice from FEMA, on
    November 27, 2006, requesting that FEMA remove the invalid policy code.
    FEMA again concluded that the policy was valid. The Spongs’ policy was
    renewed in 2007 and 2008 without further incident. Fidelity did not notify the
    Spongs that questions had arisen regarding the policy’s validity.
    Hurricane Ike destroyed all improvements on the Spongs’ Bolivar
    Peninsula property on September 12, 2008. The Spongs submitted a Proof of
    Loss claim under the SFIP for $208,300. Fidelity investigated the claim and
    discovered, for the first time, that the address of the property listed on the
    policy was incorrect and that the Spongs owned 553 Caplen Shores Circle,
    rather than 549 Caplen Shores Circle.            A Standard Flood Hazard
    Determination was completed (dated January 2, 2009) on 553 Caplen Shores,
    and it reflected that the property was within the CBRS or Otherwise Protected
    Area. Fidelity made an inquiry to FEMA to determine whether the Spongs’
    property was within the CBRS, indicating to FEMA that although the flood
    6
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    insurance policy was written to cover 549 Caplen Shores Circle, the property
    intended to be insured was the adjacent lot at 553 Caplen Shores Circle.
    FEMA contacted the Fish and Wildlife Service once again to obtain its
    determination, but this time, the Service advised that the property was located
    in the CBRS.
    The Fish and Wildlife Services’ September 25, 2009, letter to Fidelity
    states that its earlier April 15, 2004, letter, which had said that the property
    was not in the CBRS, was incorrect, explaining that the earlier determination
    “was based on a depiction of the subject property location provided by the
    homeowner’s insurance agency” in the form of handwritten notes on a copy of
    the Flood Insurance Rate Map (FIRM) for the area. Those notes incorrectly
    identified the location of the property on the map as being outside of the CBRS
    by thousands of feet.          The 2009 Fish and Wildlife Service letter did not
    reference or explain its 2006 determination that the property was not in the
    CBRA or Otherwise Protected Area. In any event, in the final analysis, the
    federal agencies determined that the Spongs’ property was not insurable under
    the NFIP because it was located within the CBRS. As noted, the Coastal
    Barrier Resources Act prohibits the issuance of NFIP policies in CBRS zones, 6
    as do the express terms of the SFIP issued to the Spongs. 7 Pursuant to federal
    6   
    16 U.S.C. §§ 3502
    (3), 3504.
    7   44 C.F.R. pt. 61, app. A(1), art. IV(15) (“We do not cover any of the following: . . .
    [p]roperty not eligible for flood insurance pursuant to the provisions of the Coastal Barrier
    Resources Act and the Coastal Barrier Improvement Act and amendments to these Acts
    . . . .”).
    7
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    regulations, 8 and the terms of the SFIP, 9 the Spongs’ flood insurance policy
    was void from its inception. In accordance with federal regulations, 10 Fidelity
    denied the Spongs’ claim for the full policy limits of $208,300 and returned all
    of the premiums they had paid.
    The Spongs filed suit in state court, asserting a number of tort claims
    and statutory violations. Fidelity removed the case to federal court. The
    Spongs sought a remand claiming lack of federal jurisdiction, but the court
    denied their request, concluding federal funds were at risk as FEMA would
    likely pay any judgment the Spongs obtained against Fidelity. Fidelity then
    moved for summary judgment asserting that federal law preempted the
    Spongs’ state-law claims and that even if not preempted, the state-law claims
    failed because justifiable reliance on any representations by Fidelity could not
    be established as a matter of law. The magistrate judge denied that motion on
    both grounds but certified the order denying summary judgment for
    interlocutory appeal, specifically certifying the preemption question.
    The Spongs have sued the United States as well as the Fidelity entities.
    The Spongs also initially included their insurance agent, Crystal Beach
    Insurance Agency in the suit, but Crystal Beach filed bankruptcy and was
    severed from the case. Only issues pertaining to Fidelity’s motion for summary
    judgment are before us in this interlocutory appeal.
    8 
    44 C.F.R. § 71.5
    (a) (”Any flood insurance policy which has been issued where the
    terms of this section have not been complied with or is otherwise inconsistent with the
    provisions of this section, is void ab initio and without effect.”); 
    id.
     § 71.3(a) (“No new flood
    insurance coverage may be provided on or after October 1, 1983, for any new construction or
    substantial improvement of a structure located in an area identified as being in the CBRS
    both as of October 18, 1982, and as of November 16, 1990.”).
    9See 44 C.F.R. pt. 61, app. A(1), art. VII(B)(4)(b) (“This policy is void from its inception
    and has no legal force under the following conditions: . . . [if] the property listed on the
    application is otherwise not eligible for coverage under the NFIP.”).
    10   See 
    44 C.F.R. § 71.5
    (a); 
    id.
     § 71.3(a).
    8
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    II
    The parties consented to proceed before a magistrate judge pursuant to
    
    28 U.S.C. § 636
    (c). With respect to the issue of preemption, the magistrate
    judge commented that “this Court does not believe that [Campo v. Allstate
    Insurance Co. 11] will survive reexamination by the Fifth Circuit,” but
    concluded that it was bound by our court’s decision in Campo, which held that
    federal law does not preempt policy-procurement-related claims. 12 Shortly
    after our decision in Campo, FEMA issued a bulletin that cited and disagreed
    with Campo, stating that “FEMA previously understood and intended its
    regulations to preempt state law claims related to policy formation, renewal,
    and administration arising from allegations of WYO Company error as distinct
    from agency error.” 13 The bulletin also expressed FEMA’s view that
    “preemption should apply to the nationally uniform and FEMA-mandated
    processes governing policy issuance.” 14 The magistrate judge concluded, for
    various reasons, that the bulletin was not an intervening change in the law
    that would permit the district court to conclude that Campo was no longer
    controlling precedent.        The magistrate judge therefore concluded that the
    Spongs’ state-law claims were not preempted. However, the magistrate judge
    determined that an interlocutory appeal under 
    28 U.S.C. § 1292
    (b) was
    warranted. The question certified is whether our decision in Campo v. Allstate
    Insurance Co. 15 “should be reversed or has been superseded by FEMA’s
    11   
    562 F.3d 751
     (5th Cir. 2009).
    12   
    Id. at 757
    .
    13 Memorandum from Edward L. Connor, Acting Fed. Ins. Adm’r, Nat’l Flood Ins.
    Program, to Write Your Own (WYO) Co. Principal Coordinators, Nat’l Flood Ins. Program
    Servicing Agent, and Select Adjusting Firms (July 16, 2009), available at
    http://www.nfipiservice.com/stakeholder/pdf/bulletin/w-09038.pdf.
    14   
    Id.
    15   
    562 F.3d 751
     (5th Cir. 2009).
    9
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    pronouncement and whether all NFIP policy procurement disputes are
    preempted by federal law.”
    III
    We review de novo the denial of a motion for summary judgment, viewing
    the facts in the light most favorable to the non-movant. 16 Summary judgment
    is appropriate when “there is no genuine dispute as to any material fact and
    the movant is entitled to judgment as a matter of law.” 17
    We also review de novo orders certified for interlocutory appeal under 
    28 U.S.C. § 1292
    (b). 18 We address only “controlling questions of law” and our
    inquiry “is limited to the summary judgment record before the trial court.” 19
    IV
    The Spongs contend this court lacks jurisdiction to hear the interlocutory
    appeal. We disagree.
    First, the Spongs argue that there is no federal-question jurisdiction.
    But in paragraph 41 of their Second Amended Complaint, the Spongs have
    asserted that Fidelity should be equitably estopped from denying coverage
    under the policy that it issued. This is a claim for benefits under a federal flood
    insurance policy over which the district court had federal-question
    jurisdiction. 20 Fidelity contends that this equitable estoppel issue is not part
    16   Lawyers Title Ins. Corp. v. Doubletree Partners, L.P., 
    739 F.3d 848
    , 856 (5th Cir.
    2014).
    17   FED. R. CIV. P. 56(a).
    18   Castellanos-Contreras v. Decatur Hotels, LLC, 
    622 F.3d 393
    , 397 (5th Cir. 2010) (en
    banc).
    19   
    Id.
     (citations omitted) (internal quotation marks omitted).
    20   See Borden v. Allstate Ins. Co., 
    589 F.3d 168
    , 172 (5th Cir. 2009), which held:
    In West v. Harris, 
    573 F.2d 873
     (5th Cir.1978), this court held that
    federal law applies to a dispute under a policy issued pursuant to the NFIP,
    which is a federal program effectuating federal policies and paid for by the
    federal fisc. 
    Id. at 881
    . Thus, as our sister circuits have held, an action for
    10
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    of the interlocutory appeal, but even if that were correct, an issue on which we
    express no opinion, that fact would not deprive this court of jurisdiction over
    the questions certified by the district court since the district court had
    jurisdiction of the entire case against Fidelity, and our jurisdiction is derivative
    of that jurisdiction.
    Second, the Spongs contend that the questions certified do not involve a
    controlling question of law. Whether federal law preempts the Spongs’ claims
    certainly falls within the ambit of 
    28 U.S.C. § 1292
    (b). That statute provides
    for appellate jurisdiction over interlocutory appeals from orders which involve
    “a controlling question of law as to which there is substantial ground for
    difference of opinion and that an immediate appeal from [which] may
    materially advance the ultimate termination of the litigation.” 21
    We note additionally that while we may not reach beyond the summary
    judgment order to address other orders in the case, 22 we are free to address
    “questions that are material to the lower court’s certified order.” 23 Accordingly,
    breach of an SFIP, a policy issued pursuant to the NFIP, satisfies § 1331 by
    raising a substantial question of federal law. See Studio Frames Ltd. v.
    Standard Fire Ins. Co., 
    369 F.3d 376
    , 379-80 (4th Cir. 2004); Downey v. State
    Farm Fire & Cas. Co., 
    266 F.3d 675
    , 681-82 (7th Cir. 2001) (predicating
    jurisdiction on the doctrine of Clearfield Trust Co. v. United States, 
    318 U.S. 363
    , 
    63 S.Ct. 573
    , 
    87 L.Ed. 838
     (1943), which “establishe[d] that, when the
    duties or rights of the United States are at stake under a federal program, that
    federal interest requires the application . . . of federal law”); Newton v. Capital
    Assur. Co., 
    209 F.3d 1302
    , 1304-05 (11th Cir. 2000); Van Holt v. Liberty Mut.
    Fire Ins. Co., 
    163 F.3d 161
    , 167 (3d Cir. 1998). That state law may control
    some aspects of the relation between the policyholder and insurance company,
    see, e.g., Campo v. Allstate Ins. Co., 
    562 F.3d 751
     (5th Cir. 2009), does not
    eliminate federal jurisdiction, which promotes uniformity in the interpretation
    of policies backed by the federal fisc. See Clearfield Trust, 
    supra,
     
    63 S.Ct. at 575
    .
    21   
    28 U.S.C. § 1292
    (b).
    22   United States v. Stanley, 
    483 U.S. 669
    , 677 (1987).
    23   Castellanos-Contreras, 
    622 F.3d at 398
     (citation omitted) (internal quotation marks
    omitted).
    11
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    we review both Fidelity’s federal preemption and reasonable reliance
    arguments.
    V
    Congress enacted the National Flood Insurance Act of 1968 (NFIA) to
    make flood insurance available at reasonable prices and on reasonable terms. 24
    To help ease the administrative burden on the government, Congress
    established the Write-Your-Own (WYO) insurance program, wherein it
    partnered with private insurers to issue SFIPs in the insurers’ names. 25 The
    federal government underwrites these policies, but WYO carriers (like Fidelity
    National Property & Casualty Insurance Co.) perform key administrative
    functions, such as “arrang[ing] for the adjustment, settlement, payment and
    defense of all claims arising from the policies.” 26 FEMA regulations govern the
    adjustment and payment of claims by WYO carriers and set the terms of the
    SFIP through an agreement called the “Arrangement.” 27 When policyholders
    sue their WYO carriers for payment of a claim, FEMA reimburses these costs
    unless “the litigation is grounded in actions by the [WYO] Company that are
    significantly outside the scope of this Arrangement, and/or involves issues of
    agent negligence.” 28
    The question is whether this congressional scheme preempts state tort
    claims pertaining to the marketing and selling of policies (which we have
    dubbed “procurement”). In Campo v. Allstate Insurance Co., we held the NFIA
    24   
    42 U.S.C. § 4001
    .
    25   
    44 C.F.R. § 62.23
    .
    26   Gallup v. Omaha Prop. & Cas. Co., 
    434 F.3d 341
    , 342 (5th Cir. 2005).
    27   44 C.F.R. pt. 62, app. A; see 
    id.
     §§ 61.4(b), 62.23(c)-(d); see also Gallup, 
    434 F.3d at 342
    .
    28   44 C.F.R. pt. 62, app. A, art. III(D)(3)(a).
    12
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    did not preempt state-law procurement-based claims. 29 We reasoned that
    while FEMA extensively regulates WYO administration of flood insurance
    policies, it “demonstrate[es] no such interest in procurement: A WYO carrier
    has significant independence and ‘utilize[s] its own customary standards, staff,
    and independent contractor resources, as it would in ordinary and necessary
    conduct of its own business affairs, subject to [the Act and regulations].’” 30
    Fidelity argues we should overrule or limit our holding in Campo because
    an intervening change in law invalidated the decision and because Campo and
    its progeny were mistakenly decided.
    A
    Fidelity contends FEMA’s repudiation of Campo constitutes an
    intervening change in law. We cannot overturn a prior panel decision and are
    bound by prior precedent unless there is such an intervening change:
    It is a well-settled Fifth Circuit rule of orderliness that one panel
    of our court may not overturn another panel’s decision, absent an
    intervening change in the law, such as by a statutory amendment,
    or the Supreme Court, or our en banc court. Indeed, even if a
    panel’s interpretation of the law appears flawed, the rule of
    orderliness prevents a subsequent panel from declaring it void. 31
    After we decided Campo, Edward L. Connor, the Acting Federal
    Insurance Administrator of the NFIP, issued a regulatory bulletin disagreeing
    with our decision. In that bulletin, Connor argued that:
    FEMA previously understood and intended its regulations to
    preempt state-law claims related to policy formation, renewal, and
    29 
    562 F.3d 751
    , 754, 757 (5th Cir. 2009) (“Federal law preempts state tort claims
    arising from claims handling by a WYO. . . . [But] federal law does not preempt state-law
    procurement-based claims.” (citations omitted) (internal quotation marks omitted)).
    30Id. at 758 (second and third alterations in original) (quoting Spence v. Omaha
    Indem. Ins. Co., 
    996 F.2d 793
    , 796 & n.15 (5th Cir. 1993)).
    31   Jacobs v. Nat’l Drug Intelligence Ctr., 
    548 F.3d 375
    , 378 (5th Cir. 2008) (citation
    omitted).
    13
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    administration arising from allegations of WYO Company error
    . . . . FEMA understood and intended preemption to apply,
    particularly where there is a conflict with a Federal regulation on
    the manner in which policies were administered, and also had
    expressly preempted state law related to claims handling. To the
    extent there are conflicts between Federal and state law, FEMA
    recognizes that application of state laws would interfere with the
    implementation of the National Flood Insurance Program and
    would frustrate the national purpose and scope of the program.
    Rather than its application in Campo, federal preemption
    should apply not just to claims handling activities, but also to
    policy administration. Specifically, preemption should apply to the
    nationally uniform and FEMA-mandated processes governing
    policy issuance and the administration of existing flood policies,
    including but not limited to rating, renewal, transfer, non-renewal,
    cancellation, or reformation. . . .
    In light of Campo, FEMA will review its regulations to
    determine whether clarification is required to fully implement its
    intended scope of preemption. FEMA understands Campo,
    however, not to preclude application of preemption related to
    issuance, renewal, or administration of policies where there is an
    express conflict with a Federal statute or regulation.
    But following the issuance of this bulletin, FEMA took no further action to
    clarify the scope of the NFIP’s intended preemptive effect. It did not amend its
    regulations. Fidelity does attach to its summary judgment motion an August
    2013 declaration from James A. Sadler, the Director of Claims for the NFIP.
    But this declaration merely reiterates the position FEMA took in the Connor
    bulletin; it points to no independent authority indicating Congress intended
    the NFIP to preempt state tort-law procurement-based claims. The Connor
    bulletin and the Sadler declaration are the only post-Campo authorities
    Fidelity cites in support of its argument that this decision is no longer
    controlling.
    14
    Case: 13-41317          Document: 00513052695           Page: 15   Date Filed: 05/22/2015
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    An intervening change in law must be binding on this court. 32 Fidelity
    contends we must treat the two FEMA pronouncements as binding under
    various theories of administrative deference. This argument is unpersuasive
    because the Supreme Court has directed us not to “defer[] to an agency’s
    conclusion that state law is preempted . . . [because] agencies have no special
    authority to pronounce on preemption absent delegation by Congress.” 33
    Rather, “[t]he weight we accord the agency’s explanation of state law’s impact
    on the federal scheme depends on its thoroughness, consistency, and
    persuasiveness.” 34 Our court has previously noted that the FEMA bulletin “is
    not controlling.” 35 Therefore, as FEMA’s proclamations regarding the scope of
    its own preemptive authority are merely persuasive, not binding, we are not
    free to revisit Campo.
    B
    Applying Campo, as we must, we hold federal law does not preempt the
    Spongs’ policy-procurement claims. While the NFIA preempts claims-handling
    causes of action and claims, it does not preempt procurement claims. 36 “The
    key factor to determine if an interaction with an insurer is ‘claims handling’ is
    the status of the insured at the time of the interaction between the parties. If
    the individual is already covered . . . the interactions between the insurer and
    insured . . . are ‘claims handling’ subject to preemption.” 37 Here, the Spongs
    32   See 
    id.
    33 Wyeth v. Levine, 
    555 U.S. 555
    , 576-77 (2009); see also Franks Inv. Co. v. Union Pac.
    R.R. Co., 
    593 F.3d 404
    , 413 (5th Cir. 2010) (en banc).
    34Wyeth, 
    555 U.S. at
    577 (citing United States v. Mead Corp., 
    533 U.S. 218
    , 234-35
    (2001); Skidmore v. Swift & Co., 
    323 U.S. 134
    , 140 (1944)).
    35   Grissom v. Liberty Mut. Fire Ins. Co., 
    678 F.3d 397
    , 401 n.2 (5th Cir. 2012).
    36   Campo v. Allstate Ins. Co., 
    562 F.3d 751
    , 754, 757 (5th Cir. 2009).
    37   Grissom, 
    678 F.3d at 401
     (citations omitted).
    15
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    No. 13-41317
    were not already covered by flood insurance at the time the policy issued on
    March 16, 2006; they were in the position of “potential future policyholder[s].” 38
    Accordingly, federal law does not preempt their state tort-law claims to the
    extent that they implicate Fidelity’s acts or omissions regarding issuance of
    the policy because those claims are procurement-based, not claims-handling-
    based.
    However, to the extent that the Spongs contend that Fidelity is liable for
    the manner in which it denied or processed their claim for flood damage, or the
    reasons that it gave for denying coverage and voiding the policy, the claims are
    preempted. For example, the Spongs contend that Fidelity breached a duty to
    them or should otherwise be found liable under state law because, after
    Hurricane Ike, Fidelity asked FEMA whether the property was within the
    CBRS.       The actions Fidelity took in processing the Spongs’ claim, or any
    omissions in processing that claim, are claims-handling based and are
    preempted.
    VI
    Fidelity contends that even if state-law claims are not preempted, the
    Spongs’ state-law claims cannot succeed in light of two decisions of the
    Supreme Court, Federal Crop Insurance Corp. v. Merrill 39 and Heckler v.
    Community Health Services of Crawford County. 40 The Spongs have alleged
    claims under Texas law for negligence, negligent misrepresentations, Texas
    Insurance Code violations, Deceptive Trade Practices-Consumer Protection
    Act violations, gross negligence, fraud, fraud by non-disclosure, fraudulent
    inducement, and promissory estoppel. In its motion for summary judgment,
    38   
    Id.
     (quoting Campo, 
    562 F.3d at 756
    ).
    39   
    332 U.S. 380
     (1947).
    40   
    467 U.S. 51
     (1984).
    16
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    Fidelity did not analyze the specific elements of all of these claims.               But
    Fidelity did contend that no theory of detrimental reliance, including reliance
    on misrepresentations or negligent misrepresentations by Fidelity, could
    succeed as a matter of law.                Because the parties have not briefed the
    application of the reasoning in Merrill and Heckler to each of the Spongs’ state-
    law claims, we do not address today these issues. However, we agree that
    certain aspects of the Spongs’ claims cannot succeed.
    As an initial matter, we note that since December 31, 2000, all SFIP’s,
    including the Spongs’ policy, contain a provision that says:
    This policy and all disputes arising from the handling of any
    claim under the policy are governed exclusively by the flood
    insurance regulations issued by FEMA, the National Flood
    Insurance Act of 1968, as amended (42 U.S.C. 4001, et seq.), and
    Federal common law. 41
    Since neither the Spongs nor Fidelity contends that federal common law,
    rather than state law, governs the Spongs’ claims in this case, we will assume,
    without deciding, that state law is applicable to the Spongs’ claims.
    Both Merrill and Heckler dealt with suits against the Government or a
    governmental entity, but there is reasoning in these opinions that applies, by
    analogy, to the Spongs’ claims against Fidelity. In Merrill, farmers applied for
    insurance under the Federal Crop Insurance Act, which was administered by
    the Federal Crop Insurance Corporation. 42 That corporation was a wholly
    Government-owned enterprise created under the Act, 43 and the corporation
    created the Bonneville County Agricultural Conservation Committee to act as
    41   44 C.F.R. pt. 61, app.A(1), art. IX.
    42   Merrill, 
    332 U.S. at 382
    .
    43   
    Id. at 381
    .
    17
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    its agent. 44 The farmers who applied for crop insurance told the Bonneville
    County Committee that they were planting 460 acres of spring wheat but that
    on 400 of those acres, they were reseeding winter wheat. 45 The Bonneville
    County Committee advised the crop owners that the entire crop was insurable
    when in fact, federal wheat crop insurance regulations prohibited the insuring
    of reseeded winter wheat. 46 A drought destroyed most of the farmers’ wheat
    crop, and, when the Crop Insurance Corporation denied the farmers’ claim
    under the policy, the farmers sued the Corporation. 47 The Supreme Court held
    that the farmers could not recover because “[j]ust as everyone is charged with
    knowledge of the United States Statutes at Large, Congress has provided that
    the appearance of rules and regulations in the Federal Register gives legal
    notice of their contents.” 48 The Supreme Court concluded:
    Accordingly, the Wheat Crop Insurance Regulations were
    binding on all who sought to come within the Federal Crop
    Insurance Act, regardless of actual knowledge of what is in the
    Regulations or of the hardship resulting from innocent
    ignorance. 49
    In Heckler, Travelers Insurance, acting as a fiscal intermediary for the
    Government, 50 mistakenly interpreted federal regulations, telling a home
    health care provider of services to individuals eligible for benefits under
    Medicare that certain salaries were reimbursable under the Medicare
    44   See 
    id. at 382
    .
    45   
    Id.
    46   
    Id. at 382, 386
    .
    47   
    Id. at 382
    .
    48   
    Id. at 384-85
    .
    49Id. at 385; see also Heckler v. Cmty. Health Servs. of Crawford Cnty., Inc., 
    467 U.S. 51
    , 64 (1984) (explaining that participants in federal insurance programs have a duty to
    familiarize themselves with the legal requirements for obtaining benefits).
    50   Heckler, 
    467 U.S. at 64
    .
    18
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    program. 51         The non-profit health care provider received Medicare
    reimbursements for salaries it paid for over three years. 52 Regulatory officials
    eventually determined that the reimbursements should not have been made
    and demanded refunds. 53            The health care provider argued that the
    Government should be estopped by the action of the Government’s
    intermediary, Travelers, because the health care provider reasonably relied on
    Travelers’ representations. The Supreme Court disagreed, explaining “that it
    is well settled that the Government may not be estopped on the same terms as
    any other litigant.” 54        Although Heckler dealt with claims against the
    Government rather than a private entity, aspects of the Supreme Court’s
    reasoning has implications for the present case. The Court explained that
    [a]s a participant in the Medicare program, respondent had a duty
    to familiarize itself with the legal requirements for cost
    reimbursement.         Since it also had elected to receive
    reimbursement through Travelers, it also was acquainted with the
    nature of and limitations on the role of a fiscal intermediary. 55
    The Court concluded in Heckler that the health care provider’s reliance
    on Traveler’s interpretation of the federal regulations was unreasonable,
    explaining:
    Nor was the advice given [by Travelers] given under circumstances
    that should have induced respondent’s reliance. As a recipient of
    public funds well acquainted with the role of a fiscal intermediary,
    respondent knew Travelers only acted as a conduit; it could not
    resolve policy questions. The relevant statute, regulations, and
    51   
    Id. at 55-56
    .
    52   See 
    id. at 57
    .
    53   
    Id.
    54   
    Id. at 60
    .
    55   
    Id. at 64
    .
    19
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    Reimbursement Manual, with which respondent should have been
    and was acquainted, made that perfectly clear. 56
    In the present case, Fidelity is an intermediary for the Government. The
    Spongs’ applied for a flood insurance policy that was part of a federal program,
    with the understanding that covered claims would be paid with federal funds.
    The Coastal Barrier Resources Act provides that federal flood insurance cannot
    be issued for property in the CBRS. 57 Federal regulations are also clear on this
    point. 58 Under the rationale of Merrill and Heckler, the Spongs cannot claim
    ignorance of the statutes and regulations as an excuse for relying on Fidelity’s
    issuance of a policy as a determination or representation that their property
    was not located in the CBRS.
    The Spongs’ policy also states that it does not cover property that is
    located in the CBRS. Article IV of the policy lists what is not covered:
    IV. PROPERTY NOT COVERED
    We do not cover any of the following property:
    15. Property not eligible for flood insurance pursuant to the
    provisions of the Coastal Barrier Resources Act and the Coastal
    Barrier Improvement Act and amendments to these Acts[.]
    The Spongs’ policy also states: “This policy is void from its inception and has
    no legal force under the following conditions: . . . [if] the property listed on the
    application is otherwise not eligible for coverage under the NFIP.” 59 The terms
    of the Spongs’ policy were standard and were contained, word for word, in the
    56   
    Id. at 64-65
    .
    57   
    16 U.S.C. §§ 3502
    (3), 3504.
    5844 C.F.R. pt. 61, app. A(1), art. IV(15); 
    id.
     § 71.3(a) (“No new flood insurance
    coverage may be provided on or after October 1, 1983, for any new construction or substantial
    improvement of a structure located in an area identified as being in the CBRS both as of
    October 18, 1982, and as of November 16, 1990.”).
    59   See 44 C.F.R. pt. 61, app. A(1), art. VII(B)(4)(b).
    20
    Case: 13-41317          Document: 00513052695        Page: 21   Date Filed: 05/22/2015
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    Code of Federal Regulations. 60 The Spongs had constructive, if not actual,
    knowledge that the policy Fidelity issued did not cover property within the
    CBRS.
    As the Supreme Court admonished in Heckler,
    “Men must turn square corners when they deal with the
    Government.” . . . Protection of the public fisc requires that those
    who seek public funds act with scrupulous regard for the
    requirements of law; respondent could expect no less than to be
    held to the most demanding standards in its quest for public
    funds. 61
    The Spongs were seeking coverage that was to be provided from public funds.
    It was incumbent upon the Spongs to determine whether their property was
    eligible for a SFIP. In determining whether the property was within the CBRS
    and therefore eligible for a federal flood insurance policy, Fidelity was acting
    as the representative of the Government, not the Spongs. The Spongs could
    not reasonably rely on Fidelity to make that determination for them.
    Moreover, at the time that the Spongs applied for a flood insurance policy
    and Fidelity issued the policy, the Spongs were in possession of essentially the
    same facts as Fidelity. Before the Spongs applied for the policy, a realtor gave
    them a copy of the 1998 elevation certificate, which stated that the property
    was “within the Coastal Barriers Act.” Kerry Spong sent a PDF image of this
    elevation certificate to the Spongs’ insurance agent, Crystal Beach Insurance.
    However, at the time that the Spongs’ obtained the policy from Fidelity, there
    was other evidence that the property was not in the CBRS. Crystal Beach
    Insurance had in its possession the 2004 letter from the Fish and Wildlife
    60   See 44 C.F.R. pt. 61, app. A(1).
    61Heckler, 
    467 U.S. at 63
     (quoting Rock Island, Ark. & La. R.R. Co. v. United States,
    
    254 U.S. 141
    , 143 (1920) (HOLMES, J.)).
    21
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    Service to the NFIP stating that the property was not within the CBRS or
    Otherwise Protected Area. The Spongs’ agent furnished that 2004 Fish and
    Wildlife Services letter to Fidelity as part of the flood insurance application.
    Accordingly, at the time the Spongs applied for an SFIP, they had documents
    in their possession that conflicted as to whether the property was within the
    CBRS. They, or their agent, gave Fidelity the same information. The Spongs
    could not reasonably rely on the issuance of an SFIP by Fidelity as a
    representation that their property was not in the CBRS.
    Additionally, in the federal flood insurance scheme, Fidelity was a
    conduit. Under the regulatory scheme, questions as to whether a property was
    in the CBRS were examined in consultation with the Fish and Wildlife Service.
    For example, a notice of a Final Rule published by the Department of Interior
    in 1983 explains that a statutory ban went into effect on October 1, 1983,
    prohibiting the sale of new federal flood insurance for new structures or
    substantial improvements on property located within the CBRS. 62 That same
    notice reflects that “Secretarial Order 3093 delegated responsibility for Section
    6 to the Fish and Wildlife Service (Service) on April 28, 1983.” 63 Section 6 of
    the CBRA pertains to “responding to requests for consultation from other
    Federal agencies regarding exceptions to Federal expenditures in the CBRS.” 64
    The 1995 Fish and Wildlife Service Manual explains that the Service is to keep
    the Department of Interior maps of the CBRS in various of its offices and
    available to the public; the Service makes interpretations of the CBRS maps
    as well as interpretations of the boundaries of the units; the maps and aerial
    62  Coastal Barrier Resources Act, Advisory Guidelines, 
    48 Fed. Reg. 45,664
    , 45,664
    (1983); accord 
    44 C.F.R. § 71.3
    (a).
    63   Advisory Guidelines, 48 Fed. Reg. at 45, 664.
    64 UNITED STATES FISH AND WILDLIFE SERVICE MANUAL, 651 FW 1, FWM # 229
    (October 8, 1995), available at http://www.fws.gov/policy/651fw1.html.
    22
    Case: 13-41317    Document: 00513052695      Page: 23   Date Filed: 05/22/2015
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    photos that the Fish and Wildlife Service has regarding the CBRS are to “aid
    in determining exact location of units and OPA boundaries during consultation
    activities as well as when answering inquiries from Congress; other Federal,
    State, and local governments; private organizations; and the general public”;
    and the Fish and Wildlife Service is responsible for ensuring that FEMA is
    accurately transferring the boundaries of CBRS units onto FEMA’s Flood
    Insurance Rate Maps (FIRM). 65 The 1995 Fish and Wildlife Manual explains
    that “[t]hese maps are the tool used by FEMA to determine flood insurance
    eligibility.” 66 The Manual also states that a response by the Fish and Wildlife
    Service to a consultation request from another agency “is in the form of an
    opinion only. The Service has not been granted veto power.” 67 The Spongs
    could have contacted FEMA or the Fish and Wildlife Service to obtain a
    determination of whether their property was in the CBRS. They could have
    consulted the maps publicly available. They did not do so even though they
    were in possession of an elevation certificate from a private company that
    stated the property was “within the Coastal Barriers Act.”
    After Fidelity issued a policy to the Spongs, and questions were raised
    by FEMA as to whether the Spongs’ property was located within the CBRS,
    FEMA accepted the determinations of the Fish and Wildlife Service that the
    property was not in the CBRS. It was not until 2009, after Hurricane Ike had
    occurred, that the Fish and Wildlife Service changed its determination and
    advised FEMA that the Spongs’ property was in the CBRS, and that FEMA
    made a final determination that the property was uninsurable under the
    federal flood insurance program.     These agency determinations were not
    65   Id.
    66   Id.
    67   Id.
    23
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    within Fidelity’s control. The Spongs complain that Fidelity contacted FEMA
    after Hurricane Ike to confirm whether the property was within the CBRS,
    implying that Fidelity had an obligation to the Spongs simply to remain silent
    and process the Spongs’ claim.         But Fidelity had obligations to the
    Government. Government funds, not Fidelity’s funds, would have been used
    to pay the Spongs’ claims had the policy been valid. Fidelity did not have a
    duty to remain silent, as the Spongs suggest.
    Even were we to assume that after it issued the policy, Fidelity had a
    duty to notify the Spongs that questions had been raised about the policy’s
    validity, and we assumed that claims regarding Fidelity’s conduct after initial
    issuance of the policy are not preempted, detrimental reliance is problematic.
    The Spongs would have to establish that had they known the facts known to
    Fidelity at the time that FEMA raised questions, they could have and would
    have obtained private flood insurance or could have and would have taken
    other action to eliminate or reduce their exposure to loss from events such as
    Hurricane Ike.    There is no such evidence in response to the motion for
    summary judgment.
    The record also reflects that the initial source of the misinformation
    regarding the location of the property that the Spongs purchased from the
    Hogans was not Fidelity. In 2009, after Hurricane Ike, the Fish and Wildlife
    Service advised that its April 2004 determination that the property was not
    within the CBRS was based on mistaken information given to it by the
    insurance agency for the Spongs’ predecessors-in-interest.         No one has
    challenged the accuracy of the Fish and Wildlife Service’s determination as to
    the cause of its error regarding the actual location of the property. Fidelity
    played no role in providing inaccurate information to the Fish and Wildlife
    Service as to the property’s physical location, but the Spongs’ predecessors did.
    Had the Spongs’ predecessors provided accurate information, it is difficult to
    24
    Case: 13-41317     Document: 00513052695        Page: 25   Date Filed: 05/22/2015
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    see how FEMA and the Fish and Wildlife Service would have concluded for so
    many years that the property at issue was not in the CBRS when in fact, it
    was.
    We recognize the difficult position in which the Spongs find themselves.
    However, they sought to obtain a federal insurance policy on property that,
    under federal law, is uninsurable.       Based on the evidence presented for
    summary judgment, the issuance of a policy by Fidelity was not a
    representation on which the Spongs could rely.
    *        *         *
    We conclude that the denial of Fidelity’s motion for summary judgment
    was erroneous at least in part and that the motion for summary judgment
    should be reconsidered in light of our response to the question certified. We
    remand for further proceedings consistent with this opinion.
    25