Hooker v. Victoria's Secret ( 2001 )


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  •                IN THE UNITED STATES COURT OF APPEALS
    FOR THE FIFTH CIRCUIT
    ____________________
    No. 01-60016
    Summary Calendar
    ____________________
    AUDREY FAYE HOOKER
    Plaintiff - Appellee - Cross - Appellant
    v.
    VICTORIA’S SECRET STORES, INC.
    Defendant - Appellant - Cross - Appellee
    _________________________________________________________________
    Appeal from the United States District Court
    for the Southern District of Mississippi
    No. 01-60016
    _________________________________________________________________
    November 21, 2001
    Before KING, Chief Judge, and JOLLY and DEMOSS, Circuit Judges.
    PER CURIAM:*
    Defendant-Appellant-Cross-Appellee Victoria’s Secret Stores,
    Inc. appeals the district court’s judgment on an age
    discrimination claim in favor of Plaintiff-Appellee-Cross-
    Appellant Audrey Faye Hooker.   Hooker cross-appeals the district
    court’s judgment in favor of Defendant on a claim for intentional
    infliction of emotional distress and the court’s award of damages
    *
    Pursuant to 5TH CIR. R. 47.5, the court has determined
    that this opinion should not be published and is not precedent
    except under the limited circumstances set forth in 5TH CIR. R.
    47.5.4.
    and attorney’s fees and expenses.      For the following reasons, we
    AFFIRM.
    I.    FACTUAL AND PROCEDURAL HISTORY
    In August of 1996 at age fifty-nine, Plaintiff-Appellee-
    Cross-Appellant Audrey Faye Hooker began work as an Assistant
    Manager for employer Defendant-Appellant-Cross-Appellee
    Victoria’s Secret Stores, Inc. (“VSS”) in one of their retail
    lingerie stores.     Hooker had nearly twenty years experience in
    the retail lingerie field.     Hooker began at one VSS location but
    then asked for, and received, a transfer to VSS’s Metro Center
    location.   The store manager, Erin Titman, served as Hooker’s
    direct and sole supervisor at that location and was hired within
    a few months after Hooker’s transfer.      Hooker estimated Titman’s
    age as “early 30s” during the relevant time.      In July of 1998,
    Hooker resigned from VSS.
    On May 11, 1999, Hooker filed an age discrimination claim
    against VSS under the Age Discrimination in Employment Act of
    1967, 
    29 U.S.C. § 621
     et seq. (1999) (“ADEA”), alleging
    constructive discharge, as well as a claim under Mississippi
    state law for emotional distress.      VSS subsequently filed a
    motion for summary judgment on both claims, which the district
    court denied.   Both claims went to trial in June of 2000.     At the
    close of Hooker’s case, VSS filed a motion for judgment as a
    matter of law pursuant to Rule 50(a) of the Federal Rules of
    2
    Civil Procedure (“FRCP”).   The district court granted VSS’s FRCP
    50(a) motion as to the state law claim of intentional infliction
    of emotional distress, but denied the motion as to the ADEA
    claim.   The jury rendered a verdict in favor of Hooker on the
    ADEA claim and awarded back pay damages in the amount of
    $46,655.05.   The jury also determined by special interrogatory
    that VSS had willfully violated the ADEA.    Hooker then moved for
    front pay damages and attorney’s fees and, based on the jury’s
    finding of willful violation, for liquidated damages.    The
    district court denied the front pay motion with prejudice and
    awarded liquidated damages in the amount of $46,655.05.    The
    district court granted Hooker’s motion for attorney’s fees, but
    reduced the requested award.    VSS moved to alter or amend the
    judgment on the ADEA claim pursuant to FRCP 59(e), or for a new
    trial pursuant to FRCP 59(a).    Hooker moved for a new trial on
    her claim of intentional infliction of emotional distress
    pursuant to Rule 59(a).   The district court denied all three
    motions.
    VSS appeals the judgment in favor of Hooker on the ADEA
    claim and the district court’s denial of the motions to alter or
    amend the judgment and for new trial.    Hooker cross-appeals the
    district court’s grant of VSS’s motion for judgment as a matter
    of law on the emotional distress claim and its denial of her
    motion for a new trial on that claim.    Hooker also cross-appeals
    3
    the district court’s denial of front pay and the reduction of her
    attorney’s fee award.
    II.   ADEA CLAIM
    A. Standard of Review
    VSS is unclear and inconsistent in its briefing regarding
    whether it now appeals the district court’s denial of its FRCP
    50(a) motion for judgment as a matter of law on the ADEA claim;
    or whether it appeals the jury’s verdict for Hooker on the three
    substantive ADEA issues, including, constructive discharge,
    discriminatory age-based animus, and mitigation of damages; or
    whether it appeals the district court’s “upholding” of the
    verdict on those three substantive issues implicit in the court’s
    denial of VSS’s two FRCP 59 motions.    All three substantive ADEA
    issues were submitted to the jury, which made findings for Hooker
    on all three.   Whether this court reviews the district court’s
    original denial of judgment as a matter of law subsequent to a
    jury verdict on any of those three issues, or whether we review
    the jury verdict itself, this court applies a deferential
    “sufficiency of the evidence” standard in light of the fact that
    there are jury findings on all three issues.    See, e.g., Cozzo v.
    Tangipahoa Parish Council-President Gov’t, 
    262 F.3d 501
    , 507 (5th
    Cir. 2001) (“We review de novo [a] district court’s ruling on a
    motion for judgment as a matter of law but note that, in an
    action tried by a jury, such a motion is a challenge to the legal
    4
    sufficiency of the evidence supporting the jury’s verdict.”)
    (internal quotation and citation omitted).   We review the
    district court’s denial of VSS’s motions to alter or amend the
    judgment on the verdict, and for new trial, for abuse of
    discretion.   Youmans v. Simon, 
    791 F.2d 341
    , 349 (5th Cir. 1986)
    (motion to alter or amend judgment); Woodhouse v. Magnolia Hosp.,
    
    92 F.3d 248
    , 256 n.6 (5th Cir. 1996)(new trial).   The sufficiency
    of the evidence standard has been defined by this court to mean
    that even where reasonable jurors could differ on conflicting
    evidence that fails to “overwhelmingly” support either party’s
    case, the evidence is nevertheless sufficient if reasonable minds
    could make the challenged jury finding of fact based on specific
    evidence in the record.   See, e.g., Hansard v. Pepsi-Cola Metro.
    Bottling Co., Inc., 
    865 F.2d 1461
    , 1464-65 (5th Cir. 1989) (“The
    evidence in this [ADEA] case supported neither side
    overwhelmingly.   It follows that there is sufficient evidence to
    support the jury’s determination that [the employee] was
    discharged.”); Haun v. Ideal Indus., Inc., 
    81 F.3d 541
    , 546-47
    (5th Cir. 1996) (upholding a jury verdict of age discrimination
    despite recognition of a “substantial conflict in the evidence
    presented” and noting that where “[t]he jury heard both sides and
    the jury spoke” then “[t]hat is about all there is to say about
    age discrimination liability in this case”).
    5
    B.   Constructive Discharge
    A showing of constructive discharge requires that the
    plaintiff prove by a preponderance of the evidence that the
    employer made the employee’s working conditions so intolerable
    that a reasonable employee would feel compelled to resign.     See
    Brown v. Bunge Corp., 
    207 F.3d 776
    , 782 (5th Cir. 2000).     This
    court considers several factors relevant to a determination that
    an employee reasonably could have felt her working conditions
    were sufficiently intolerable, including: (1) demotion; (2)
    reduction in salary; (3) reduction in job responsibilities; (4)
    reassignment to menial or degrading work; (5) reassignment to
    work under a younger supervisor; (6) badgering, harassment, or
    humiliation by the employer calculated to encourage the
    employee’s resignation; or (7) offers of early retirement or
    continued employment on terms less favorable than the employee’s
    former status.   
    Id.
     (internal quotation omitted).   This court has
    further held that a determination of intolerability “depends on
    the facts of each case”, and that the factors are considered
    “‘singly or in combination’”, indicating that no one factor
    predominates.    See 
    id.
     (quoting Barrow v. New Orleans Steamship
    Ass’n, 
    10 F. 3d 292
    , 297 (5th Cir. 1994)).
    The jury heard the following evidence, inter alia,
    regarding the intolerability of Hooker’s work situation.   Hooker
    testified that she was the only employee required during her
    6
    tenure to come into morning meetings, to return home, and then to
    return to the store later in the afternoon to work.   Hooker
    testified that on one occasion when she had pain in her foot that
    made her unable to stand, she asked Titman to find a replacement
    for her, but because on that day the location was short-staffed,
    Titman told Hooker that Hooker must report to work.   Hooker
    testified that Titman then told Hooker, “I don’t care if you go
    down there and you sit on a stool all day.”
    Hooker further testified that, on another occasion, when
    Titman was assisting a customer and attempting to sell that
    customer some lingerie, Titman pointed toward Hooker and told the
    customer that “even” Hooker wore VSS’s “G-string panties.”      While
    Hooker admitted that she agreed with and signed one performance
    evaluation given to her by Titman, Hooker testified that she did
    not agree with a second performance evaluation given a few months
    before she resigned, but signed the evaluation in the belief that
    she could not get her merit increase without signing.    Hooker
    testified that she felt belittled by Titman and that the
    supervisor treated no other workers as harshly as Hooker.
    The jury also heard testimony of Hooker’s co-workers
    regarding VSS supervisor Titman’s treatment of Hooker.    Kym
    Wiggins testified that Titman was continually “condescending”
    toward Hooker and always “sounded so exasperated” when dealing
    with Hooker, and that Titman did not act in the same manner
    toward other workers.   Gloria Proctor testified that when talking
    7
    to employees other than Hooker, Titman was “nice”, but that when
    talking to Hooker, the supervisor used a “reprimanding-a-child
    type” voice.   Proctor further testified that the “tone of voice
    that [the supervisor] would use with [Hooker] versus everybody
    else” was so noticeably different that it prompted Proctor to
    start paying closer attention to the relationship between Hooker
    and Titman.
    Cory Wofford, testified that Titman maintained a
    condescending tone toward Hooker and singled out Hooker for
    constant criticism not given to younger, less experienced workers
    who made similar mistakes.   Wofford testified that Titman
    constantly made remarks about Hooker’s age and “incompeten[ce]”
    in front of him and other workers and that the supervisor
    maintained such a constant “hostile” manner toward Hooker that
    Wofford considered it “harassment.”   Donyelle Russell testified
    that Hooker was singled out for harsher criticism than other
    workers, criticism Russell said was delivered in a “loud[er]” and
    more “upset” manner than criticism given to other workers.
    Russell testified that Titman treated workers other than Hooker
    “normal[ly]”, but that Titman made repeated remarks regarding how
    Hooker should “quit” because she was too “old.”   Russell further
    testified that if she had been treated in the same manner by
    Titman as was Hooker, Russell “probably would have left.”
    VSS contends that this evidence is insufficient to support a
    finding of constructive discharge because it is specious, because
    8
    the evidence is susceptible to different interpretations, and
    because some of the evidence -- such as the two performance
    evaluations signed by Hooker leading to at least one merit
    increase -- mitigates any picture of intolerability.   VSS claims,
    for example, that the comment made by Titman to the customer
    regarding Hooker’s wearing of G-strings was a “truthful[]”
    attempt to assist that customer.2   VSS further contends that some
    of the co-workers’ testimony is of limited value because those
    workers had limited contact with Hooker due to the fact that they
    worked only in a physically co-joined VSS fragrance store, but
    not for the VSS lingerie business, and because the workers did
    not work during every shift Hooker worked with Titman.3
    This is not an incontrovertible case for constructive
    discharge implicating a multiplicity of the seven criteria this
    2
    VSS also claimed that the incident between Hooker and
    Titman on the day Hooker requested leave from work for foot pain
    was merely an attempt by the supervisor to “accommodat[e]” Hooker
    by suggesting Hooker place a chair on the floor and only perform
    supervisory duties that day.
    3
    VSS makes an argument in the alternative that, even if
    this court upholds the jury finding of constructive discharge,
    Hooker failed to establish an “adverse ultimate employment
    decision,” as is required by the ADEA and Title VII, since Hooker
    suffered no actions such as denial of merit increases or
    demotions. VSS’s argument ignores that constructive discharge is
    an ultimate employment action for ADEA purposes, one that takes
    the place of actual discharge or other adverse employment
    actions. Cf., Sharp v. City of Houston, 
    164 F.3d 923
    , 933 (5th
    Cir. 1999) (“Employer actions that can result in [Title VII]
    liability include more than just actual or constructive discharge
    ... [and] can include discharges, demotions, refusals to hire,
    refusals to promote, and reprimands.”).
    9
    court finds relevant to determining workplace intolerability.
    However, that VSS can point to conflicting evidence or to
    incidents in the record susceptible to differing, even innocent,
    interpretations, is not sufficient to warrant disturbing the jury
    verdict.   See, e.g., Hansard, 
    865 F.2d at 1464-65
    ; Haun, 
    81 F.3d at 546-47
    .   Examining all the evidence heard by the jury in this
    case regarding incidents between Hooker and Titman, as well as
    the testimony of Hooker’s co-workers that the supervisor singled
    out Hooker for different, harsher treatment, this court cannot
    say that the jury had insufficient evidence to support its
    finding that Hooker’s employment had become objectively
    10
    intolerable.4   The jury finding of constructive discharge is
    4
    VSS further points to seven decisions by this court in
    ADEA and Title VII cases that VSS contends establish such a high
    threshold of intolerability as a matter of law in this circuit
    that Hooker’s claim must fail. VSS contends that because those
    cases involve arguably more egregious circumstances than the
    instant case, this court is compelled to overturn the jury’s
    finding. VSS’s reliance on these cases is misplaced and the
    cases establish no such threshold as a matter of law.
    In four of these decisions, this court upheld bench rulings
    or jury findings that an employer did constructively discharge an
    employee in arguably more egregious circumstances. See Cortes v.
    Maxus Exploration Co., 
    977 F.2d 195
    , 200-01 (5th Cir. 1992)
    (upholding district court’s bench finding that employee was
    constructively discharged where employee’s charges of sexual
    harassment were not responded to by management and she was
    offered a transfer); Stephens v. C.I.T. Group/Equip. Fin., Inc.,
    
    955 F.2d 1023
    , 1027-28 (5th Cir. 1992) (upholding jury verdict
    finding constructive discharge where manager was demoted, forced
    to train his younger successor, and received slight pay
    reduction); Wilson v. Monarch Paper Co., 
    939 F.2d 1138
    , 1145-48
    (5th Cir. 1991) (upholding jury verdict for a former vice-
    president with thirty years experience who was demoted to
    janitorial duties and re-assigned to a work at a location where
    he developed an allergy to dust); Guthrie v. J.C. Penney Co.,
    Inc., 
    803 F.2d 202
    , 208 (5th Cir. 1986) (upholding jury verdict
    of constructive discharge based on repeated questioning of
    employee regarding retirement plans, subjecting employee to
    harsher criticism and treatment than other workers, and
    downgrading employee’s managerial performance rating by one point
    on a five-point scale). In three other decisions, this court
    upheld summary judgment on, or dismissal of, employment
    discrimination claims in favor of the employers based on
    rationales with little bearing on the instant case. See Guthrie
    v. Tifco Indus., 
    941 F.2d 374
    , 377-79 (5th Cir. 1991) (upholding
    summary judgment for employer because the employee failed to
    prove that the employer’s proffered reason was pretextual);
    Bodnar v. Synpol, Inc., 
    843 F.2d 190
    , 193-94 (5th Cir. 1988)
    (upholding summary judgment for employer based on court’s finding
    that offers of early retirement were part of a legitimate
    business decision and not enough alone to create constructive
    discharge); Christopher v. Mobil Oil Corp., 
    950 F.2d 1209
    , 1216-
    17 (5th Cir. 1992) (upholding district court’s dismissal of an
    ADEA claim because it was time barred and noting that an offer of
    an attractive retirement plan was sufficient to put the employees
    on notice of constructive discharge for statute of limitations
    purposes). That this court upheld findings of constructive
    11
    therefore affirmed.
    C.    Discriminatory Animus
    VSS correctly points out that the ADEA will not protect an
    employee from arbitrary personnel decisions, but only from those
    caused by discriminatory animus based on age.        See Russell v.
    McKinney Hosp. Venture, 
    235 F.3d 219
    , 225 (5th Cir. 2000).       When
    the evidence of age-based animus consists of remarks about an
    employee’s age, as does the evidence in the instant case, this
    court has set forth four criteria by which it judges the
    sufficiency of that evidence.       To be actionable, such remarks
    must be: (1)   age related; (2) made proximately in time to the
    employment decision at issue; (3) made by an individual with
    authority over the employment decision; and (4) related to the
    employment decision.        See 
    id.
     at 255 n.10. (quoting Brown v. CSC
    Logic, Inc., 
    82 F.3d 651
    , 655 (5th Cir. 1996)) (internal
    quotation omitted).    VSS contends that the remarks made by Titman
    fail to satisfy the fourth criterium of the Brown test because
    they are merely “stray remarks” and thus are insufficiently
    related to any of Titman’s conduct giving rise to the
    constructive discharge.
    discharge made by factfinders in arguably more egregious
    circumstances, or that we upheld summary judgment on, or
    dismissal of, employment discrimination claims does not establish
    any “floor” of intolerable circumstances below which this court
    may not go as a matter of law to uphold a jury verdict based on
    the individual circumstances of the instant case.
    12
    VSS correctly contends that this court has consistently
    declined to find sufficient evidence of age-based animus when the
    evidence of animus consists only of “stray remarks” regarding a
    worker’s age.   E.g., Wyvill v. United Cos. Life Ins. Co., 
    212 F.3d 296
    , 304 (5th Cir. 2000) (internal quotation omitted).
    However, in Russell, this court recently refined the scope of its
    “stray remarks” doctrine in the context of reviewing a jury
    finding of age-based animus to ensure conformity with Supreme
    Court precedent regarding the proper standard of review applied
    to jury findings.     See Russell, 
    235 F.3d at 225-29
    .   In that
    case, this court held that, in light of the Supreme Court’s
    holding in Reeves v. Sanderson Plumbing Prods., Inc., 
    530 U.S. 133
    , 151-54 (2000), “viewing remarks that a jury could find to
    evidence animus through [a] harsh lens ... [is] unacceptable” and
    that “all reasonable inferences” must be drawn in favor of a
    verdict for an employee.     Russell, 
    235 F.3d at 226
     (internal
    quotation omitted).    This court further reiterated that “the
    potentially damning nature of ... age-related comments” cannot be
    discounted “on the ground that they were not made in the direct
    context” of an adverse employment decision.     
    Id.
     (internal
    quotation omitted).
    In this case, the jury heard testimony by Hooker’s co-
    workers, Wofford and Russell, that Titman told them that Titman
    felt Hooker was too old to do her job and that Titman wished
    Hooker would resign.    The jury also heard co-worker Jennifer
    13
    Walker testify that Titman asked Walker if she would be
    interested in a co-manager position and that Titman said that
    Hooker was “just too old and that [the supervisor] needed
    somebody younger to work” in the store.   A fourth co-worker,
    Proctor, testified to the jury that Titman made comments about
    Hooker being too old to perform her job correctly “quite often,”
    although not to Hooker’s face.   A fifth co-worker, Wiggins,
    testified that she was standing next to Titman when the
    supervisor received a phone call from Hooker relaying that Hooker
    would not be coming into work that day.   Wiggins testified that
    Titman then told Wiggins that Hooker was “just too old to do the
    job”, that “[Hooker] was tired all the time”, and that the
    supervisor “needed someone younger that could keep up with the
    rigors of retail.”   Wiggins further testified that Titman would
    tell Wiggins that Hooker “needed to go ahead and retire; that she
    felt sorry for [Hooker]; and that she was a really nice person,
    but that it was just too much for her to handle at her age.”
    VSS contends that because these comments were not made to
    Hooker directly, nor made in Hooker’s presence during any conduct
    giving rise to the constructive discharge, and because the
    comments were made to employees that did not work every shift
    with Hooker and Titman, such remarks are insufficient to support
    the jury’s verdict finding age-based animus.   However, a
    reasonable jury could have found that the supervisor’s repeated
    remarks to multiple workers regarding Hooker’s age and Titman’s
    14
    desire that Hooker not work for VSS indicated an age-related
    motivation for Titman’s criticism and harsh treatment of Hooker.
    This court cannot say that the jury lacked sufficient evidence to
    find the constructive discharge was age-based merely because such
    age-related comments were not made to Hooker’s face, nor in her
    presence.   The jury finding of age-based animus is therefore
    affirmed.
    D.   Mitigation of Damages
    VSS contends that Hooker failed to mitigate her damages and
    thus that the jury’s award of back pay, as well as the liquidated
    damages assessed by the district court, must be vacated.     Hooker
    contends that the district court erred in failing to award her
    front pay because the evidence in the record shows that she
    mitigated her damages.     The jury awarded Hooker $46,655.05 in
    back pay and found that VSS had wilfully violated the ADEA.     The
    district court, in denying VSS’s motions to alter or amend the
    judgment and for new trial, held that the jury’s back pay award
    was not excessive.    The court then granted Hooker’s motion for
    liquidated damages based on the jury’s finding of a willful
    violation and assessed $46,655.05 in damages, an amount equal to
    the back pay award.
    The factfinder, in this case the jury, may reduce the back
    pay damage award if an employee fails to mitigate her damages by
    reasonable efforts to obtain substantially similar employment
    15
    after termination.    See, e.g., Boehms v. Crowell, 
    139 F.3d 452
    ,
    460 (5th Cir. 1998), aff’d, 
    234 F.3d 30
     (5th Cir. 2000).      If the
    defendant “proves that other employment was available and not
    diligently sought, there can be no award of back pay.”     Hill v.
    City of Pontotoc, Mississippi, 
    993 F.2d 422
    , 426 (5th Cir. 1993)
    (citation omitted).   In the event the factfinder concludes that a
    willful violation of the ADEA occurred, an employee is entitled
    to liquidated damages not to exceed the back pay damage award.
    Smith v. Berry Co., 
    165 F.3d 390
    , 395 (5th Cir. 1999) (citing 
    29 U.S.C. § 626
    (b) (1994)).   The jury’s finding that an employee
    mitigated damages and its damage award are findings of fact thus
    reviewed for sufficiency of the evidence.    See Normand v.
    Research Inst. of America, Inc., 
    927 F.2d 857
    , 864-65 (5th Cir.
    1991) (applying sufficiency of evidence standard to reinstate
    jury verdict finding mitigation).
    In this case, Hooker presented evidence to the jury that
    after she left VSS’s employ, she made several telephone calls to
    managers that she knew in the retail lingerie field to inquire if
    any managerial positions commensurate with her experience were
    available in the region, without success.   Hooker also testified
    that, because of her age and her experience at VSS, she felt that
    applying to jobs in person was not a good strategy and thus that
    she failed to fill out any job applications or to go on any
    interviews when her telephone inquiries proved unfruitful.
    The jury also heard testimony by a VSS district manager that
    16
    tends to show that employment was available to Hooker.   The
    district manager testified that VSS employees were recruited
    frequently by other retailers in the Jackson, Mississippi area,
    that the manager felt it would be “easy” for a VSS manager to
    obtain such employment, and that in fact, at least two managers
    at a VSS location in Jackson were recruited away by other
    retailers.   The jury weighed all of this evidence and concluded
    that Hooker mitigated her damages sufficiently to entitle her to
    back pay in the amount of $46,655.05.   This court cannot say
    that, given Hooker’s age and experience within the limited sphere
    of lingerie sales, a reasonable jury could not conclude that
    Hooker searched reasonably diligently under the circumstances to
    mitigate her back pay damages.   The jury award of back pay
    damages is therefore affirmed.
    VSS contends that because the district court made its own
    finding of fact that Hooker did not sufficiently mitigate damages
    to entitle her to front pay relief, the court erred in declining
    to reduce the back pay damage award as well.   The district
    court’s denial of VSS motions to alter or amend the judgment or
    for new trial, in which the court denied VSS’s request for
    reduced back pay, as well as the court’s denial of front pay
    damages to Hooker, are reviewed for abuse of discretion.      See
    Stephens v. C.I.T. Group/Equip. Fin., Inc., 
    955 F.2d 1023
    , 1028
    (5th Cir. 1992) (reviewing denial of a motion for new trial
    17
    requesting reduced back pay for abuse of discretion); Giles v.
    General Elec. Co., 
    245 F.3d 474
    , 490 (5th Cir. 2001) (front pay).
    This court has recently held that a factfinder’s
    determination that an employee failed to mitigate damages so that
    she is not entitled to back pay does not compel the same finding
    on the issue of mitigation for the purposes of determining
    entitlement to front pay relief.       See Giles 
    245 F.3d at 489-90
    (finding that court did not abuse its discretion in granting
    front pay award where, as the factfinder, the court found a
    failure to mitigate damages for the purposes of back pay relief
    and denied back pay damages).     The Giles decision recognizes that
    the employee’s duty to mitigate serves different purposes for the
    separate determinations of entitlement to back pay relief versus
    front pay relief.   See 
    id.
        The Giles holding further establishes
    that a factfinder may properly make differing factual
    determinations as to whether an employee sufficiently mitigated
    her damages for front pay versus back pay purposes based on the
    same evidence of mitigation.     See 
    id.
        Thus, under Giles, the
    district court in the instant case was entitled to make its own
    factual determination regarding whether Hooker sufficiently
    mitigated damages to entitle her to prospective relief entirely
    separate from the jury finding of mitigation related to past
    damages.   The district court’s finding that mitigation was not
    established for front pay purposes is not inconsistent with the
    jury finding of mitigation for back pay purposes and does not,
    18
    therefore, compel this court to hold that the district court
    abused its discretion.   Consequently, both VSS’s and Hooker’s
    motions to vacate the district court’s rulings on back pay and
    front pay damages are denied.   The back pay and liquidated
    damages awards totaling $93,310.10 are affirmed.5
    E. Motions to Alter or Amend the Judgment and for New Trial
    VSS contends that the district court erred in denying its
    motions to alter or amend the verdict and for new trial under
    FRCP 59(a) and (e).   Because this court finds that there is
    sufficient evidence to support the jury’s finding that VSS
    violated the ADEA and that Hooker mitigated damages sufficiently
    to entitle her to back pay, the court finds that the district
    court did not abuse its discretion in denying those motions.     The
    district court’s denial of VSS’s two FRCP 59 motions is therefore
    affirmed.
    III. INTENTIONAL INFLICTION OF EMOTIONAL DISTRESS CLAIM
    Hooker contends that the district court erred in granting
    judgment as a matter of law to VSS pursuant to FRCP 50(a) on her
    state law claim for intentional infliction of emotional distress.
    Hooker further contends that the district court erred in denying
    5
    VSS does not contest the jury’s finding of a willful
    violation, but contends only that where any reduction is made to
    the back pay award, the liquidated damages award must be reduced
    to no more than an equal amount. Because we uphold the ADEA
    violation and the back pay award, the equal liquidated damages
    award remains undisturbed by this court.
    19
    her motion for a new trial pursuant to FRCP 59(a) on the same
    claim.   We review the district court’s grant of judgment as a
    matter of law under Rule 50(a) de novo and use the same
    evidentiary standard applied by the district court.   Haun, 
    81 F.3d at 548
    .   Judgment as a matter of law is inappropriate if
    substantial evidence in the record indicates that reasonable
    jurors could arrive at a contrary verdict.   See 
    id.
     (internal
    quotation omitted).   We review denial of a motion for new trial
    for abuse of discretion; such review is “quite limited”, and a
    new trial will only be granted if “prejudicial error has crept
    into the record” or “substantial justice has not been done.”
    Streber v. Hunter, 
    221 F.3d 701
    , 736 (5th Cir. 2000) (internal
    quotation and citation omitted).
    In order to establish a claim of intentional infliction of
    emotional distress under Mississippi law, a plaintiff must
    establish two elements: (1) conduct on the part of the defendant
    that is so extreme or outrageous as to go “beyond all possible
    bounds of decency, and to be regarded as atrocious, and utterly
    intolerable in a civilized community”; and (2) severe emotional
    distress.   Haun, 
    81 F.3d at 548
     (internal quotation and emphasis
    omitted).   For a plaintiff to establish the outrageous conduct
    element, “[i]t has not been enough that the defendant has acted
    with an intent which is tortious or even criminal, or ... [with]
    malice, or a degree of aggravation which would entitle the
    plaintiff to punitive damages for another tort.”   
    Id.
     (internal
    20
    quotations omitted).   Moreover, this court has held that conduct
    creating constructive discharge of an employee, as deplorable as
    such conduct sometimes may be, is not the sort of behavior or
    treatment that rises to the level of outrageousness sufficient to
    support an emotional distress claim except in “the most unusual
    cases.”   Wilson v. Monarch Paper Co, 
    939 F.2d 1138
    , 1143 (5th
    Cir. 1991) (applying Texas law, which applies similar standards
    as Mississippi to emotional distress claims).
    In Haun, for example, this court was confronted with
    circumstances analogous to the instant case.    In that case, this
    court declined to overturn a jury verdict finding a willful ADEA
    violation, but affirmed the district court’s grant of judgment as
    a matter of law to the employer on an emotional distress claim
    where both claims arose from the same conduct on the part of the
    employer.   See 
    81 F.3d at 548-49
     (applying Mississippi law).    In
    so doing, we noted that conduct sufficient to sustain a claim of
    constructive discharge and employment discrimination -- including
    that the employer lied to the employee about the employee’s
    probationary status, that it waited three months to inform the
    employee he was on probation, and that it failed to remove the
    employee from probation -- was certainly “not praiseworthy” and
    “might even rise to the level of wrongful.”     
    Id. at 549
    .
    Nevertheless, this court concluded that such conduct failed to
    meet the high threshold for an emotional distress claim because
    21
    the employer’s conduct did not “go beyond all possible bounds of
    decency.”   
    Id. at 549
     (internal quotation omitted).
    Similarly in Jenkins v. City of Grenada, 
    813 F. Supp. 443
    ,
    447 (N.D. Miss. 1993), a district court applying Mississippi law
    granted summary judgment to an employer on an emotional distress
    claim based on a pattern of discriminatory and harassing conduct
    toward an employee of a similar, or arguably even more egregious,
    nature to that suffered by Hooker.     In that case, the conduct
    suffered by the employee included unfair criticism of job
    performance, poor evaluations, and demands that the employee quit
    or face the threat of the employer fabricating justifications for
    termination.   This court held that such conduct could “sound[] in
    Title VII”, but that it failed to sustain a claim of emotional
    distress under Mississippi law.    
    Id. at 447
     (relying on Monarch,
    
    939 F.2d at 1143
    ).   Likewise in the instant case, although the
    conduct suffered by Hooker may be deplorable and sustains a jury
    verdict for her regarding employment discrimination, it is not,
    without more, so unusual that such conduct is sufficiently
    outrageous to sustain a claim for intentional infliction of
    emotional distress under Mississippi law.6    Because Hooker fails
    6
    Because we find that Hooker failed to establish the
    outrageous conduct element necessary to her claim, we find it
    unnecessary to address in detail Hooker’s arguments that she
    suffered sufficient emotional distress to establish the second
    element of her claim. We note, however, that the district court
    was correct in determining that Hooker’s claim fails based on
    either element.
    22
    to establish a substantial conflict in the evidence regarding the
    outrageous conduct element of her emotional distress claim, the
    district court did not err in granting judgment as a matter of
    law to VSS on that claim.    Likewise, because there does not
    appear to be prejudicial error, nor was substantial injustice
    done, this court cannot say that the district court abused its
    discretion in failing to grant a new trial under FRCP 59(a) on
    the emotional distress claim.    Both the judgment as a matter of
    law for VSS and denial of Hooker’s motion for a new trial on the
    emotional distress claim are therefore affirmed.7
    IV. ATTORNEY’S FEES
    We review a district court’s award of attorney’s fees for
    abuse of discretion and have set forth twelve factors considered
    relevant to a proper determination of reasonable fees.       Giles,
    
    245 F.3d at
    490 (citing Johnson v. Ga. Highway Express, Inc., 
    488 F.2d 714
     (5th Cir. 1974)).    In exercising its discretion
    7
    Hooker further argues that because the district court
    denied summary judgment to VSS on the emotional distress claim
    based on affidavits of witnesses that included substantially the
    same evidence established at trial regarding the outrageous and
    distressing nature of VSS’s conduct, this court is compelled to
    find that the district court erred in granting judgment as a
    matter of law to VSS. However, Hooker’s argument merely points
    out that the district court may have erred in failing to grant
    summary judgment to VSS. It does not establish that the district
    court, with full benefit of hearing all the evidence presented at
    trial, could not have found the evidence insufficient to sustain
    the claim. The district court’s denial of summary judgment is
    not before this court, and this court’s de novo review of the
    record indicates that there is insufficient evidence of
    outrageous conduct in the record as a whole to support the
    emotional distress claim under Mississippi law.
    23
    properly, a district court need not    “meticulously” address all
    twelve factors, but must “heed the twelve-factor analysis.”      Id.
    at 490 (internal quotation omitted).   Hooker claims that the
    district court erred by reducing her request for attorney’s fees
    without adequate explanation.
    However, a review of the district court’s assessment of
    attorney’s fees as set forth in its Opinion and Order of December
    4, 2000, indicates that the court gave more than adequate
    consideration to the reasonableness of Hooker’s fee request and
    properly heeded the twelve-factor analysis when it reduced the
    fees.   The district court expressly noted the Johnson twelve-
    factor test.   The court then assessed the rates of Hooker’s three
    attorneys based on their respective years of experience and
    reduced one attorney’s hourly rate from $175 to $155 because the
    court determined that the $175 rate was excessive, even for an
    attorney with twenty-eight years experience.   As appropriate
    under the twelve-factor test, the district judge used his own
    experience of the time necessary to complete similar tasks to
    find that the 734 hours of attorney labor claimed from the filing
    of the complaint through the close of post-trial motions was
    “excessive.”   The court then reduced the total compensable hours
    by two-thirds.   The court thus reduced the total fees from
    Hooker’s request of $104.137.04 to $33,719.60.   The court further
    reduced claimed expenses by $5,302.43 to $3,734.60 where it found
    that a $7,302.43 charge for outside copying was excessive without
    24
    further justification.    Given the district court’s due
    consideration of the Johnson factors, the court did not abuse its
    discretion by reducing the fees and expenses from the amounts
    requested by Hooker.   The award of attorney’s fees is therefore
    affirmed.
    V. CONCLUSION
    For the foregoing reasons, the jury findings in favor of
    Hooker on her ADEA claim are AFFIRMED.      The district court’s
    denial of VSS’s motions for judgment as a matter of law on the
    ADEA claim is AFFIRMED.   The district court’s denial of VSS’s
    motions to alter or amend the judgment and for new trial is
    AFFIRMED.   The jury award of back pay, as well as the district
    court’s denial of front pay damages, are AFFIRMED.      The district
    court’s grant of judgment as a matter of law for VSS on the claim
    of intentional infliction of emotional distress is AFFIRMED.       The
    district court’s denial of Hooker’s motion for a new trial on the
    emotional distress claim is AFFIRMED.
    25