Kelly Blanchet v. Charter Comm'ns, LLC ( 2022 )


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    Pursuant to Sixth Circuit I.O.P. 32.1(b)
    File Name: 22a0044p.06
    UNITED STATES COURT OF APPEALS
    FOR THE SIXTH CIRCUIT
    ┐
    KELLY BLANCHET,
    │
    Plaintiff-Appellant,      │
    >        No. 21-5073
    │
    v.                                                  │
    │
    CHARTER COMMUNICATIONS, LLC,                               │
    Defendant-Appellee.             │
    │
    ┘
    Appeal from the United States District Court for the Eastern District of Kentucky at Covington.
    No. 2:18-cv-00188—William O. Bertelsman, District Judge.
    Decided and Filed: March 8, 2022
    Before: MOORE, KETHLEDGE, and DONALD, Circuit Judges.
    _________________
    COUNSEL
    ON BRIEF: Robert F. Croskery, CROSKERY LAW OFFICES, Cincinnati, Ohio, for
    Appellant. C. Celeste Creswell, KABAT CHAPMAN & OZMER LLP, Atlanta, Georgia, for
    Appellee.
    DONALD, J., delivered the opinion of the court in which MOORE, J., joined.
    KETHLEDGE, J. (pg. 13), delivered a separate dissenting opinion.
    _________________
    OPINION
    _________________
    BERNICE BOUIE DONALD, Circuit Judge.                      Plaintiff-Appellant Kelly Blanchet
    appeals the district court’s order granting summary judgment in favor of Defendant-Appellee
    No. 21-5073                   Blanchet v. Charter Comm’ns, LLC                         Page 2
    Charter Communications for her claims under the Americans with Disabilities Act (“ADA”).
    We REVERSE and REMAND to the district court for further proceedings.
    I.
    In July of 2014, Charter Communications hired Kelly Blanchet as a Direct Sales
    Representative (“DSR”). As a DSR, Blanchet was responsible for selling Charter’s services
    door-to-door in residential neighborhoods. Blanchet quickly excelled in her role, receiving
    positive feedback from her closest supervisors. For example, her long-time supervisor, Ryan
    Quigley, identified her as “one of [his] top producers.” Quigley added that she “always was at
    work on time” and that he could “always depend on her being where she should be.” Another
    supervisor, Jayson Docter, stated that Blanchet was “probably the top person on [his] team every
    month.”
    During Blanchet’s employment, she became pregnant and requested maternity leave. She
    applied for and received Charter’s standard maternity leave, short-term disability benefits, and
    Family and Medical Leave Act (FMLA) benefits until September 4, 2016. After giving birth to
    her child on July 11, 2016, Blanchet developed postpartum depression. As a result of her
    medical condition, Blanchet requested an accommodation of additional leave under the FMLA,
    which extended past her initial return-to-work date of September 4, 2016.         At that time,
    Sedgwick, a third party who administered disability leave for Charter, was primarily responsible
    for all direct communications with employees who requested leave.
    Charter made clear that Blanchet should not communicate directly with the company
    regarding disability leave, but should communicate with Sedgwick only.            For example,
    Blanchet’s supervisor, Ryan Quigley, directed Blanchet to speak with Sedgwick only. Thus,
    Sedgwick was the only party that Blanchet communicated with to request leave for her disability.
    Charter approved Blanchet’s requests for accommodations from September 4, 2016, to
    February 1, 2017.    Blanchet first sought and was approved for FMLA leave until it was
    exhausted on September 30, 2016. Blanchet then obtained short-term disability leave until it was
    exhausted on January 8, 2017. Charter subsequently approved Blanchet for long-term disability
    leave through February 1, 2017, as an ADA accommodation.
    No. 21-5073                    Blanchet v. Charter Comm’ns, LLC                           Page 3
    During that time, Sedgwick had a pattern and custom of having paperwork approvals
    delayed long after the initial verbal approval. For example, Blanchet did not receive formal
    approval for her first request for disability leave until February 3, 2017, two days after she was
    expected to return to work.
    On February 3, 2017, Sedgwick received a letter from Blanchet’s doctor which indicated
    that Blanchet’s return to work date was “unknown at this time” but that Charter should “expect
    April” as a timeframe for her to return to work. The letter also indicated that Blanchet “would
    not be capable of working from home or in any other setting due to her severe depression.”
    On the same day, Blanchet contacted a Sedgwick representative because she was
    concerned that she had exhausted her FMLA benefits and did not know how that would impact
    her employment with the company. Blanchet requested a 60-day accommodation, from February
    2017 through April 3, 2017, to allow herself time to adjust to her new medications. When
    Blanchet contacted the Sedgwick representative about this extension, the representative assured
    Blanchet “not to worry about [her] job” and that “they were [her] job protection.”           After
    Blanchet followed up a few weeks later with a Sedgwick representative, she was assured that “all
    was ok,” the representative “knew of no reason this [application] would not be approved,” and
    that Blanchet should be “receiving [her] approval letter for April 3, 2017.”
    Blanchet relied on that verbal approval and continued her treatment with the psychiatrist.
    On March 9, 2017, Blanchet received a termination letter from Charter stating that she was
    separated from the company “effective January 10, 2017.” Prior to receiving this termination
    letter, no representative from Charter or Sedgwick contacted her to explain that her request for an
    accommodation was not reasonable.        In addition, no representative from either Charter or
    Sedgwick requested additional medical records or reached out to inquire for more details on
    Blanchet’s condition.
    Ten days after Blanchet received her termination letter, she received an approval letter for
    her request for extended leave as an accommodation. Unbeknownst to Blanchet, Fred Contreras,
    the HR Manager of Charter, had been in conversation with Sedgwick after an inquiry requesting
    his response to Blanchet’s request for approval. On February 22, 2017, Sedgwick emailed
    No. 21-5073                     Blanchet v. Charter Comm’ns, LLC                             Page 4
    Contreras, informing him that a request for a leave of absence was pending for Blanchet, but that
    it received notice of termination as of January 9, 2017. Sedgwick asked Charter to “review this
    employee[’]s employment status and confirm.” On March 2, 2017, Sedgwick “escalated” the
    response as it had not heard from Contreras regarding the request. By March 10, 2017, one day
    after Blanchet received the termination letter, Contreras sent an email to Sedgwick that he has
    “responded twice to the request for extension before” and it is “ok with [Charter].”
    Blanchet subsequently sued Charter after having filed a discrimination charge with the
    Equal Employment Opportunity Commission.                The first count of her operative complaint,
    entitled “Disability Discrimination,” alleges that “[t]he action of Defendant Charter
    Communications in firing Plaintiff Kelly Blanchet is in violation of The Americans with
    Disabilities Act of 1990.” Charter moved for summary judgment, and the district court granted
    the motion. Blanchet appealed.
    II.
    We review a district court’s grant of summary judgment de novo. See E.E.O.C. v.
    Prevo’s Fam. Mkt., Inc., 
    135 F.3d 1089
    , 1093 (6th Cir. 1998). A grant of summary judgment
    may be upheld only if “the pleadings, depositions, answers to interrogatories, and admissions on
    file, together with the affidavits, if any, show that there is no genuine issue as to any material fact
    and that the moving party is entitled to judgment as a matter of law.” Anderson v. Liberty Lobby,
    Inc., 
    477 U.S. 242
    , 247 (1986) (quoting Fed. R. Civ. P. 56(c)). A genuine dispute of material
    fact exists if a reasonable jury—viewing the evidence in favor of the nonmovant—could decide
    for the nonmovant. 
    Id. at 248
    . “Credibility determinations, the weighing of evidence, and the
    drawing of legitimate inferences from the facts are jury functions, not those of a judge” when he
    is ruling on a motion for summary judgment. 
    Id.
     at 255 (citing Adickes v. S H. Kress & Co.,
    
    398 U.S. 144
    , 155-56 (1970)). “Where there is a genuine issue of material fact, summary
    judgment is not appropriate.” Henschel v. Clare County Road Comm’n, 
    737 F.3d 1017
    , 1022
    (6th Cir. 2013).
    No. 21-5073                    Blanchet v. Charter Comm’ns, LLC                           Page 5
    A. Appropriate Framework
    The ADA prohibits discrimination against a qualified individual based on disability.
    
    42 U.S.C. § 12112
    (a).       Disability discrimination includes a failure to make reasonable
    accommodations. § 12112(b)(5)(A). Employees can prove discrimination in two ways, either
    directly or indirectly, and each has its own test. Hostettler v. College of Wooster, 
    895 F.3d 844
    ,
    852 (6th Cir. 2018) (citing Ferrari v. Ford Motor Co., 
    826 F.3d 885
    , 891-92 (6th Cir. 2016)).
    The parties dispute which test applies to Blanchet’s failure to accommodate claim.
    Charter contends that the district court correctly applied the indirect evidence test. However,
    Blanchet argues that the direct evidence test should have been applied.
    The distinction between when to apply the direct versus the indirect evidence test is “vital
    because the framework for analyzing the two kinds of cases differs.”              Since failure to
    accommodate is expressly listed in the Act’s definition of disability discrimination, see
    
    42 U.S.C. § 12112
    (b)(5)(A), “claims premised upon an employer’s failure to offer a reasonable
    accommodation necessarily involve direct evidence (the failure to accommodate) of
    discrimination.” Kleiber v. Honda of Am. Mfg., Inc., 
    485 F.3d 862
    , 868 (6th Cir. 2007) (citation
    omitted and emphasis added).       We therefore apply the direct evidence test to failure to
    accommodate claims. See, e.g., Fisher v. Nissan North Am., Inc., 
    951 F.3d 409
    , 416 (6th Cir.
    2020); Tchankpa v. Ascena Retail Grp., Inc., 
    951 F.3d 805
    , 811 (6th Cir. 2020).
    Although Charter argues that we cannot apply the direct evidence test because Blanchet
    did not plead a failure to accommodate claim, this reasoning is incorrect. Under our precedent,
    the plaintiff needs only to allege facts premised upon an employer’s failure to accommodate for
    this court to apply the direct evidence test at summary judgment. See Kleiber, 
    485 F.3d at 868
    .
    In Blanchet’s complaint, she alleged that she “requested an extension of her leave as a workplace
    accommodation” from October 1, 2016, through February 3, 2017. Blanchet also argued that
    Charter “unlawful[ly] fir[ed]” her because her termination was “effective” during her approved
    accommodation. Since the record reflects that Blanchet’s claim was based on Charter’s failure
    to accommodate, it "necessarily involves" direct evidence of discrimination under the ADA.
    Kleiber, 
    485 F.3d at 868
    .
    No. 21-5073                     Blanchet v. Charter Comm’ns, LLC                           Page 6
    Charter also argues that Blanchet “waived” the applicability of the direct evidence
    standard by failing to raise it below. Claims can be “either forfeited or waived—the former is a
    party's ‘failure to make the timely assertion of a right’ while the latter ‘is the intentional
    relinquishment or abandonment of a known right.’” Ohio State Univ. v. Redbubble, Inc., 
    989 F.3d 435
    , 443 (6th Cir. 2021) (quoting United States v. Petlechkov, 
    922 F.3d 762
    , 767 (6th Cir.
    2019)). Nothing in the briefing below indicates that Blanchet contested the application of the
    direct evidence standard, so Blanchet did not waive her argument. It is also unclear whether
    Blanchet forfeited the application of the direct evidence standard, considering that her original
    complaint encompasses a failure to accommodate claim. And as noted above, a failure to
    accommodate claim necessarily implicates the direct evidence standard. Kleiber, 
    485 F.3d at 868
    . The district court therefore erred in applying the indirect evidence test to Blanchet’s failure
    to accommodate claim. See Hostettler, 895 F.3d at 853.
    Even if Blanchet did forfeit her argument that the direct evidence test should apply,
    courts have discretion to consider forfeited arguments in “exceptional cases” or when application
    of the rule would produce a “plain miscarriage of justice.” Redbubble, 989 F.3d at 445 (quoting
    Thomas M. Cooley Law Sch. v. Kurzon Strauss, LLP, 
    759 F.3d 522
    , 528 (6th Cir. 2014). The
    forfeiture rule “is justified by two main policy goals. First, the rule eases appellate review by
    having the district court first consider the issue. Second, the rule ensures fairness to litigants by
    preventing surprise issues from appearing on appeal.” Cooley, 759 F.3d at 528 (quoting Rice v.
    Jefferson Pilot Fin. Ins. Co., 
    578 F.3d 450
    , 454 (6th Cir. 2009)).
    Here, the policies underlying the forfeiture rule do not apply. The issue at the heart of
    this case is whether the leave Blanchet requested was a reasonable accommodation for her
    disability, and thus whether her firing was lawful. Because the McDonnell Douglas standard
    requires a plaintiff to show that she is qualified “with or without a reasonable accommodation,”
    the issue of the reasonableness of Blanchet’s requested leave was fully briefed before and
    considered by the district court. It was also fully briefed before this court—indeed, Charter
    addressed its argument under the proper standard in its brief. Even if this claim were forfeited,
    this would be an “exceptional case” justifying the court’s discretion to consider it under the
    correct legal framework.
    No. 21-5073                    Blanchet v. Charter Comm’ns, LLC                           Page 7
    B. Failure to Accommodate
    Under the direct evidence test, Blanchet bears the initial burden of establishing that (1)
    she is disabled, (2) she is “‘otherwise qualified’ for the position despite his or her disability.”
    Kleiber, 
    485 F.3d at 869
     (quoting Hedrick v. W. Reserve Care Sys., 
    355 F.3d 444
    , 452 (6th Cir.
    2004)) (citations omitted). Charter then bears the burden of “proving that a challenged job
    criterion is essential, and therefore a business necessity, or that a proposed accommodation will
    impose an undue hardship upon'' the company. 
    Id.
     (citation omitted).
    Charter does not dispute that Blanchet is disabled. Therefore, we proceed to the second
    element of Blanchet’s proof.
    1. “Otherwise Qualified”
    To meet the plaintiff’s prima facie burden that she is otherwise qualified for her position,
    she must show that “she is ‘otherwise qualified’ for the position despite his or her disability:
    (a) without accommodation from the employer; (b) with an alleged ‘essential’ job requirement
    eliminated; or (c) with a proposed reasonable accommodation.” Kleiber, 
    485 F.3d at 869
    . “[T]he
    burden of making out a prima facie case is not an onerous one.” Hostettler, 895 F.3d at 855.
    Blanchet cannot establish that she is “otherwise qualified” for her position without an
    accommodation or with an essential function removed, and she does not argue otherwise. This
    case addresses whether Blanchet was otherwise qualified for her position with Charter with a
    proposed reasonable accommodation.
    Charter argues that an employee’s qualifications must be determined at the time of
    termination, citing an unpublished opinion that addressed age, rather than disability
    discrimination. Indeed, Charter’s brief details at length Blanchet’s condition as of March 9,
    2017, the date Charter sent Blanchet the termination letter. Charter argues that Blanchet could
    not perform any of her essential job functions “as of the date of her termination, including
    attending work.” Charter argues further that Blanchet was not medically released to return to
    work. The district court agreed.
    No. 21-5073                      Blanchet v. Charter Comm’ns, LLC                          Page 8
    When an employee’s proposed accommodation is medical leave, examining her
    qualifications on the date of her termination does not indicate whether she is otherwise qualified
    with an accommodation. Employees requesting medical leave often cannot perform their jobs
    when they request leave, and medical leave allows them time to recover from illnesses or
    medical procedures. To accept Charter’s supposed rule, an employee requesting medical leave
    could always be terminated if she were unable to work at the time of her request. But that cannot
    be the case because we have held that “medical leave can constitute a reasonable accommodation
    under the ADA.” Williams v. AT&T Mobility Servs. LLC, 
    847 F.3d 384
    , 394 (6th Cir. 2017).
    We must therefore determine whether Blanchet would be “otherwise qualified” to perform her
    essential job functions with her proposed accommodation, in other words, when she returned to
    work. See 
    id.
     (analyzing whether plaintiff could be otherwise qualified for job after medical
    leave as accommodation separately from analysis as to whether plaintiff was qualified without
    leave).
    A reasonable juror could find that Blanchet would be otherwise qualified for her job after
    her medical leave accommodation. As Blanchet’s supervisors testified, prior to her illness,
    Blanchet was a “top producer[],” was “always at work on time,” and “probably the top person”
    on her teams. At the time Blanchet requested her accommodation, Charter had no reason to
    conclude that Blanchet’s performance would deteriorate when she came back on her proposed
    return date. Charter points to evidence that Blanchet did not return to work until 2019 to show
    that she could not have come back to work in April 2017. But a reasonable jury could find not-
    at-all surprising that an unexpected termination would derail Blanchet’s recovery from mental
    illness, requiring her to take more time off from work.
    For the same reason, we reject Charter’s argument that Blanchet was not qualified
    because attendance was an essential function of her work. Blanchet was not requesting an
    accommodation that would permanently remove attendance as a requirement for her position, by,
    for example, allowing her to telework or work part-time. See, e.g., E.E.O.C. v. Ford Motor Co.,
    
    782 F.3d 753
    , 763 (6th Cir. 2015) (en banc). In asking for an extension of medical leave,
    Blanchet requested a temporary accommodation in the hopes that she could fully fulfill the
    attendance requirement once her medical leave was over. Because a reasonable jury could find
    No. 21-5073                    Blanchet v. Charter Comm’ns, LLC                          Page 9
    that Blanchet could have returned to work and attended her job after she recovered from her
    illness, a genuine dispute of material fact exists as to whether she was “otherwise qualified” for
    her position.
    2. Reasonable Accommodation
    The ADA requires employers to “mak[e] reasonable accommodations.”               
    42 U.S.C. § 12112
    (b)(5)(A).     Blanchet bears the burden of showing that an “‘accommodation’ seems
    reasonable on its face.” U.S. Airways, Inc. v. Barnett, 
    535 U.S. 391
    , 401 (2002). Determining
    the reasonableness of a proposed accommodation is a question of fact. Cassidy v. Detroit Edison
    Co., 
    138 F.3d 629
    , 634 (6th Cir. 1998). If the employee meets her burden, the employer must
    then show “special (typically case-specific) circumstances that demonstrate undue hardship in
    the particular circumstances,” Barnett, 
    535 U.S. at 402
    , or that the accommodation would
    eliminate an essential job requirement. Kleiber, 
    485 F.3d at 869
    .
    Blanchet argues that her request for temporary leave as an accommodation was
    reasonable because (1) her doctor provided Charter with a clear time frame to expect her return,
    (2) one of Charter’s senior human resources officials, Karen Jolly, considered a 60-day extension
    “possible”, and (3) Sedgwick verbally approved her accommodation before she received her
    termination letter.
    Charter argues that Blanchet’s request was unreasonable per se because Blanchet’s
    doctor’s note claiming to “expect April” for Blanchet’s return was too vague to constitute a
    definitive date and that neither Contreras nor Sedgwick were authorized to approve a terminated
    employee’s leave.
    “Medical leave as an accommodation is not a novel concept.” Cehrs v. Ne. Ohio
    Alzheimer’s Rsch. Ctr., 
    155 F.3d 775
    , 782 (6th Cir. 1998) (citing Asonia Bd. of Educ. v.
    Philbrook, 
    479 U.S. 60
    , 71-74 (1986)). In Norris v. Allied-Sysco Food Services Inc., the United
    States District Court for the Northern District of California took a broad view of medical leave,
    stating that it was “not sure that there should be a ‘per se’ rule . . . that leave of indefinite
    duration (or a very lengthy period, such as one year) could never constitute a ‘reasonable
    accommodation’ under the ADA.”         
    948 F. Supp. 1418
    , 1439 (N.D. Cal. 1996) (citations
    No. 21-5073                    Blanchet v. Charter Comm’ns, LLC                         Page 10
    omitted). Applying that reasoning, the Norris court concluded that since the employee’s leave
    would not unduly burden the employer, summary judgment was improper. 
    Id.
     We applied
    Norris’s analysis in Cehrs, holding that “[i]f an employer cannot show that an accommodation
    unduly burdens it, then there is no reason to deny the employee the accommodation.” Cehrs,
    
    155 F.3d at 782
    .
    A reasonable jury could find that Blanchet’s proposed accommodation was reasonable
    from the fact that Charter considered it reasonable. Blanchet testified that Sedgwick told her it
    was “in communication with Charter and the new HR representative, Mr[.] Frederic Contr[er]as,
    and that [she] would shortly be receiving [her] approval letter” (from which it is reasonable to
    infer that Charter indeed approved her request). Further, Karen Jolly, a senior human resources
    official at Charter, stated that the type of accommodation that Blanchet was seeking, a request
    for a 60-day accommodation, could be “possible” for a Charter employee. This proposition was
    confirmed by the record when Sedgwick contacted Contreras regarding Blanchet’s request for
    extended leave on March 10, 2017, before Blanchet received her termination letter but after
    Blanchet was “effective[ly]” terminated. Contreras confirmed via email that he “responded
    twice to [Blanchet’s] request for [an] extension before” and that it was “ok with [Charter].”
    Charter followed up ten days after Blanchet received her termination letter with an approval for
    her extended accommodation from February 3, 2017, through April 3, 2017.
    A jury could conclude, as Charter contends, that Charter mistakenly approved Blanchet’s
    leave after firing her. Or it could conclude that Charter management fired Blanchet, forgot that it
    fired her, and approved the leave because it seemed reasonable notwithstanding the termination
    which they forgot about. In any case, a factfinder could use those datapoints to infer that Charter
    considered the leave was reasonable and fired Blanchet anyway. Charter’s fatal administrative
    mistakes and lack of clarity regarding Blanchet’s termination date thus raise genuine disputes of
    material fact as to whether a “reasonable accommodation” was possible.
    Charter relies on Williams, 847 F.3d at 394, in support of its position that a doctor’s
    estimate of a return-to-work date is not a “clear prospect of recovery,” and that Blanchet’s doctor
    note is merely an estimate, rather than a firm return-to-work date. However, in Williams, the
    employee struggled with attendance prior to her need for an accommodation under the ADA and
    No. 21-5073                     Blanchet v. Charter Comm’ns, LLC                       Page 11
    requested leave only after periods of unexplained absences. Due to this history of absenteeism,
    any proposed accommodations to grant leave were deemed unreasonable. Id. at 388. Blanchet
    has presented a clearer prospect of returning to work than the employee in Williams, who had
    “struggled with attendance throughout her employment” and had “repeatedly taken leaves of
    unspecified duration.” Id. at 388, 394. Blanchet requested approval from Charter before taking
    any leave, requested leave for specified periods, and provided medical support for each of her
    absences in advance. Blanchet also did not have a history of absenteeism before she became
    pregnant. In fact, she had excellent attendance, as previously discussed.
    Charter also relies on Walsh v. United States Parcel Service, 
    201 F.3d 718
    , 722 (6th Cir.
    2000).    However, in Walsh, the employee’s doctor noted that he “was offering no active
    treatment and expected no significant change in [the employee’s] condition over the next twelve
    to eighteen months.” 
    Id.
     Unlike in Walsh, Blanchet’s physician indicated that she was treating
    Blanchet with therapy and medications. A reasonable jury could find that Blanchet could
    recover from her illness within an acceptable time.
    The plaintiffs who provided any estimated return date in Williams and Walsh, moreover,
    knew that they may be fired if they did not credibly demonstrate when they would return to
    work. See Williams, 847 F.3d at 388 (employer gave plaintiff multiple warnings that she needed
    to improve her attendance or risk termination); Walsh, 
    201 F.3d at 723
     (employer told plaintiff
    that he would be terminated unless employer received documentation to support need for
    accommodation by a certain date). These plaintiffs thus had every incentive to work with their
    physicians to clearly determine exactly when they could go back to work and communicate that
    fact to their employers.
    Blanchet, believing that her leave was approved from Sedgwick and Charter’s
    representations, did not know that she had to “credibly prove” anything. Understandably so.
    When Blanchet received her termination letter on March 10, 2017, no one in HR leadership at
    Charter or Sedgwick contacted Blanchet to indicate that her request for an extended leave was
    unreasonable. Further, no representative contacted Blanchet to request medical records or to
    inquire for further information about her current condition. When Blanchet contacted Sedgwick
    to express concerns about her employment status and to communicate the reason for requesting
    No. 21-5073                          Blanchet v. Charter Comm’ns, LLC                                   Page 12
    the additional extension, she was told that there would be “no reason her application would not
    be approved.” We decline to require that a plaintiff provide an exact a return date when, as here,
    her employer leads her to believe she does not have to do so.
    Importantly, “[o]nce an employee requests an accommodation, the employer has a duty to
    engage in an interactive process.” Hostettler, 895 F.3d at 857.1 “The purpose of this process is
    to ‘identify the precise limitations resulting from the disability and potential reasonable
    accommodations that could overcome those limitations.’” Kleiber, 
    485 F.3d at 871
     (quoting
    
    29 C.F.R. § 1630.2
    (o)(3)). Accordingly, “both parties have a duty to participate in good faith.”
    
    Id.
     An employer is not participating in good faith if it “determine[s] what accommodation it [is]
    willing to offer before ever speaking with” the employee. Mosby-Meachem v. Memphis Light,
    Gas & Water Div., 
    883 F.3d 595
    , 606 (6th Cir. 2018). Charter never spoke directly with
    Blanchet, decided to fire her before even telling her that the accommodation was unreasonable,
    and led Blanchet to believe that her accommodation would be approved. Charter cannot now use
    its failure to engage in the interactive process to argue that Blanchet’s proposed accommodation
    was unreasonable. Especially when, viewed in the light most favorable to Blanchet, Blanchet’s
    request was reasonable enough for Charter to approve it, Charter cannot shield itself from
    liability through failing to interact with Blanchet.
    III.
    Because genuine issues of material fact remain regarding Blanchet’s disability
    discrimination claim, we REVERSE the district court’s grant of summary judgment to Charter
    and REMAND for further proceedings.
    1
    Charter also argues that Blanchet failed to assert an interactive process claim in her complaint.
    [Appellee’s Br., p. 51 n.17.] Although Blanchet did not independently allege an interactive process claim, Charter’s
    failure to engage in the interactive process is directly related to determining whether Blanchet’s proposed
    accommodation was reasonable.
    No. 21-5073                       Blanchet v. Charter Comm’ns, LLC                      Page 13
    _________________
    DISSENT
    _________________
    KETHLEDGE, Circuit Judge, dissenting. The outcome of this case turns upon whether
    Kelly Blanchet was a “qualified individual” under the Americans with Disabilities Act. An
    employee is deemed qualified only if she can perform all the essential functions of her job, with
    or without an accommodation. 
    42 U.S.C. § 12111
    (8). Blanchet did not meet that definition here.
    Our caselaw on this point is straightforward. “An employer is not required to keep an
    employee’s job open indefinitely.” Williams v. AT&T Mobility Servs. LLC, 
    847 F.3d 384
    , 394
    (6th Cir. 2017). And “additional leave is an objectively unreasonable accommodation where an
    employee has already received significant amounts of leave and has demonstrated ‘no clear
    prospects for recovery.’” 
    Id.
     (quoting Walsh v. United Parcel Serv., 
    201 F.3d 718
    , 727 (6th Cir.
    2000)).     Here, Charter terminated Blanchet only after affording her seven months of paid
    disability leave. Yet, at that point, she undisputedly could not perform the functions of her job
    and had not demonstrated a likelihood of being able to do so anytime soon. True, at the time of
    her termination, Blanchet’s doctor estimated that she could return to work in April 2017. But a
    “physician’s estimate of a return date alone does not necessarily indicate a clear prospect for
    recovery, especially where an employee has repeatedly taken leaves of unspecified duration and
    has not demonstrated that additional leave will remedy her condition.” Williams, 847 F.3d at
    394. That was the situation here: Charter had already extended Blanchet’s leave five times, and
    neither she nor her doctor made any effort to demonstrate that a sixth extension would “remedy
    her condition.” Id.
    The district court faithfully applied our precedents when it granted summary judgment to
    Charter. I respectfully dissent.