Jean Calderon v. Ford Motor Credit Company , 300 F. App'x 362 ( 2008 )


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  •                NOT RECOMMENDED FOR FULL-TEXT PUBLICATION
    File Name: 08a0681n.06
    Filed: November 6, 2008
    No. 07-2215
    UNITED STATES COURT OF APPEALS
    FOR THE SIXTH CIRCUIT
    JEAN CALDERON                                           )
    )        ON APPEAL FROM THE
    Plaintiff-Appellant,                             )        UNITED STATES DISTRICT
    )        COURT FOR THE EASTERN
    v.                                                      )        DISTRICT OF MICHIGAN
    )
    FORD MOTOR CREDIT CO.                                   )                          OPINION
    )
    Defendant-Appellee.                              )
    )
    BEFORE:        MOORE, COLE, Circuit Judges; and GRAHAM,* District Judge.
    COLE, Circuit Judge. Plaintiff-Appellant, Jean Calderon (“Calderon”), sued her former
    employer, Defendant-Appellee Ford Motor Credit Co. (“Ford Credit”), alleging, among other things,
    hostile-work-environment harassment in violation of Michigan’s Elliott-Larsen Civil Rights Act
    (“ELCRA”), Mich. Comp. Laws § 37.2101, et seq. The district court granted summary judgment
    to Ford Credit, finding that Calderon could not establish respondeat superior on her hostile-work-
    environment claim and that the ELCRA statute of limitations bars consideration of pre-limitations
    period conduct. Calderon now appeals. For the reasons set forth below, we REVERSE the district
    court’s grant of summary judgment and REMAND for further proceedings consistent with this
    opinion.
    *
    The Honorable James L. Graham, United States District Judge for the Southern District of
    Ohio, sitting by designation.
    No. 07-2215
    Calderon v. Ford Motor Credit Co.
    I. BACKGROUND
    A.     Factual History
    Calderon began working for Ford Credit as a switchboard operator in June 1999. She was
    subsequently promoted to Head Title Clerk. Throughout her employment, Calderon had the
    following supervisors: Jennifer Schallhorn supervised Calderon from September 2001 to January
    2002; Liz Polterdyke supervised Calderon from January 2002 to July 2002; John Carr was
    Calderon’s supervisor from July 2002 to October 2002 and then again from February 2003 to May
    2003; and Maxine Smith supervised Calderon from October 2002 to February 2003 and again from
    May 2003 to June 2003. While working for Ford Credit, Calderon alleges that she was subjected
    to harassment based on her race and national origin, which resulted in a hostile work environment.
    Calderon alleges that the harassment began shortly after she began working for Ford Credit.
    In 1999, co-worker Rose Seifers told Calderon not to speak Spanish, to “go back to her own
    country,” and that “she didn’t need...any fucking Mexican on her job.” (Joint Appendix (“JA”) 62.)
    Calderon also received anonymous phone calls from co-workers making derogatory statements
    regarding her speaking Spanish in the work place. Calderon complained to Human Resources. In
    response to Calderon’s complaints, Calderon’s supervisor Jennifer Cornea investigated the matter
    and found that Seifers had made the inappropriate phone calls to Calderon. In response, Calderon’s
    supervisors apologized to Calderon and also made Seifers apologize to her. Calderon’s complaint
    was handled to her satisfaction, except in one respect. Calderon testified during her deposition that
    supervisor Hale Houts told her that although Ford Credit had a zero tolerance discrimination policy,
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    Calderon v. Ford Motor Credit Co.
    she should not report the harassment to Human Resources. Houts indicated that Calderon could be
    fired if she made a report because Seifers had a longer history with the company and, as such, was
    more likely to be believed than Calderon. After Seifers apologized, she and Calderon became
    friends. Calderon had no further problems with Seifers.
    In September 2001, two Ford Credit supervisors, Liz Polterdyke and Jennifer Schallhorn
    made derogatory remarks about Calderon’s race and national origin during a disagreement with
    Calderon about work assignments. Polterdyke stated, “you people ought to know better,” “you
    people should be used to this,” and “you’re nothing but a taco.” (JA 360.) Similarly, Schallhorn
    referred to Calderon as “you people,” and informed her that “Mexicans should take a double load,
    because they are good for hard work.” (JA 95.) Calderon never reported these comments.
    On October 3, 2001, Calderon wrote a letter to Brenda Murphy in Human Resources
    indicating that she was being mistreated by Schallhorn and Polterdyke. The letter did not specifically
    allege race or national origin discrimination. Rather, it generally indicated that Calderon’s
    supervisors made unreasonable demands, set impossible tasks and deadlines, and treated her
    “inhumanely.” The letter does mention, among other things, that “[Calderon] may be of a different
    ethnic race, or grade level, but [she] [] deserve[s] to be treated with some dignity.” (JA 137.) After
    receiving the letter, Murphy allegedly met with Schallhorn, Polterdyke, and Calderon. During the
    meeting, Murphy told both Schallhorn and Polterdyke that harassing behavior would not be tolerated.
    Calderon alleges that during that meeting Murphy also told Polterdyke and Schallhorn that if Murphy
    had to address any harassing issues between the three again, Polterdyke and Schallhorn would be
    fired. Calderon agreed that following the meeting, Schallhorn made no further derogatory remarks.
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    Calderon v. Ford Motor Credit Co.
    Later, in December 2002, Polterdyke allegedly called Calderon a “fucking spic” during a
    meeting with Ford Credit’s Branch Operations Manager, Marc Honse. Calderon maintains that she
    complained to Melanie Leavy in human resources, that she was having problems with Polterdyke
    and that Polterdyke uttered this epithet. Shortly thereafter, another Ford Credit supervisor, Ed Sweda
    (“Sweda”), told Calderon that he had learned from Human Resources that she had complained about
    Polterdyke’s offending remark. He further stated that he did not want Calderon to complain to
    Human Resources about his managers.
    Also, in December 2002 or January 2003, Maxine Smith (“Smith”) pulled Calderon into an
    office and told her that she could not attend a department luncheon with the other employees
    because “[she] was not welcome”; “they [did not] want her there”; “[she did not] fit in”; and finally,
    “[that] they didn’t want [] Mexicans there.” (JA 373.)
    Sometime in early 2003, Ford Credit Ed Sweda gathered employees on the office floor after
    another branch had sent the department straw hats. Upon noticing that the hats were made in
    Mexico, Sweda said “oh, here’s one thing you and your people do well is make hats. Maybe, you
    ought to stay with that type of career.” (JA 381.) He then asked, “where’s my little Mexican
    bean?” (Id.)
    On May 16, 2003, Calderon attended a meeting with Polterdyke, Smith and John Carr, a Ford
    Credit supervisor, to discuss a work assignment. During the meeting, Polterdyke allegedly began
    yelling at Calderon because Calderon had not yet completed a project. Polterdyke then slammed
    her hands on the desk and told Calderon, “who the hell are you looking at, you don’t look at me that
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    Calderon v. Ford Motor Credit Co.
    way[.] [Y]ou’re not White enough. You look down when I talk to you.” (JA 370.) Smith and Carr
    then escorted Calderon out of the office and tried to calm her down.
    Calderon alleges that the very next day, Carr promised Calderon’s co-worker, Geralyn
    Kinsman, a promotion if Kinsman would write an affidavit accusing Calderon of bothering her and
    of interfering with her work. On May 21, 2003, Kinsman wrote a letter to Ford Credit’s Human
    Resources accusing Calderon of interfering with her work. In the letter, Kinsman stated, among
    other things, that Calderon told her on May 15, 2003, that “supervisors [] harass and threaten her[;]
    examples: someone calls her from an outside phone and calls her a spic...(Mexican).” (JA 161.)
    Calderon’s co-worker Cynthia Ricks testified that Kinsman told her that Carr had asked her to
    complain about Calderon in exchange for a promotion, a claim Kinsman denies.
    Then, on June 2, 2003, Sweda called Calderon into his office and told her that Leavy had
    informed him that Calderon had complained to Human Resources about Polterdyke’s 2002 racial
    slur. Sweda also informed her that he had a written affidavit from Kinsman complaining that
    Calderon would not allow Kinsman to do her work. He further allegedly stated that “she was a
    little shit that went up against his managers in the past and [she] wasn't going to do it to him.” (JA
    370-71.) Sweda indicated that he would not allow her to report him to Murphy as Calderon had with
    Polterdyke and Schallhorn. Calderon also testified that Sweda stated “as long as he was branch
    manager [] his supervisors could say whatever they wanted to [Calderon]”). (Id.)
    As she was leaving Sweda’s office, Calderon began to suffer an asthma attack. She left the
    office and sought medical attention. On June 2, 2003 Calderon took a medical leave due to a chronic
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    Calderon v. Ford Motor Credit Co.
    asthma condition. Calderon was subsequently terminated effective July 2, 2003 for failing to report
    to work or to justify her absence.
    B.     Procedural History
    On June 15, 2005, Calderon filed suit in federal district court, alleging that Ford Credit: (1)
    unlawfully terminated and retaliated against her in violation of the Family Medical Leave Act
    (“FMLA”), 29 U.S.C.A. § 2601, et seq. (count I); (2) unlawfully discriminated against her because
    of her race and national origin and unlawfully retaliated against her for complaining about race and
    national origin discrimination and harassment, collectively, count (II); and (3) intentionally inflicted
    emotional distress on her, (count III). Although Calderon did not specifically plead a count of a
    hostile-work-environment harassment based on race and national origin, the district court and the
    parties interpreted her complaint as stating such a claim.
    After hearing oral argument on Ford Credit’s motion for summary judgment, the district court
    granted Ford Credit summary judgment on all claims, and dismissed the complaint with prejudice.
    Initially, Calderon’s appellate brief indicated that she challenged the district court’s grant of
    summary judgment on her hostile work environment and retaliation claim, without specifying which
    –– either ELCRA or FMLA –– retaliation claim. However, at oral argument, Calderon’s counsel
    indicated that, on appeal, Calderon challenges only the district court’s grant of summary judgment
    on her hostile work environment claim.
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    Calderon v. Ford Motor Credit Co.
    III. JURISDICTION
    The district court had jurisdiction over Calderon’s federal claims pursuant to 28 U.S.C. §
    1331, and supplemental jurisdiction over the state claims under 28 U.S.C. § 1367. We have
    appellate jurisdiction over the district court’s final order pursuant to 28 U.S.C. § 1291.
    IV. ANALYSIS
    A.     Standard of Review
    We review the district court’s grant of summary judgment de novo. Miller v. Admin. Office
    of the Courts, 
    448 F.3d 887
    , 893 (6th Cir. 2006). Summary judgment is appropriate “if the
    pleadings, depositions, answers to interrogatories, and admissions on file, together with affidavits,
    if any, show that there is no genuine issue as to any material fact and that the moving party is
    entitled to a judgment as a matter of law.” Celotex Corp. v. Catrett, 
    477 U.S. 317
    , 322-23 (1986);
    see also Fed. R. Civ. P. 56(e). We must view all facts and inferences drawn therefrom in the light
    most favorable to the nonmoving party. See LaPointe v. United Autoworkers Local 600, 
    8 F.3d 376
    ,
    378 (6th Cir. 1993). The moving party bears the initial burden of proving that there are no genuine
    issues of material fact for trial. 
    Celotex, 477 U.S. at 322-23
    . “Once the movant has satisfied its
    burden, the nonmoving party must produce evidence showing that a genuine issue remains.” In re
    Rodriguez, 
    487 F.3d 1001
    , 1007 (6th Cir. 2007).
    B.     Hostile Work Environment
    Ford Credit makes three arguments regarding Calderon’s hostile-work-environment
    harassment claim: (1) evidence of events that predate Michigan’s Civil Rights statute of limitations
    are precluded and may not be used to constitute a harassment claim; (2) Calderon cannot
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    Calderon v. Ford Motor Credit Co.
    demonstrate severe and pervasive harassment; and (3) Calderon cannot establish respondeat superior
    liability.
    1. Statute of Limitations
    The first issue before us is whether Calderon is precluded from using evidence of events
    outside the ELCRA’s statute of limitations period to establish a hostile work environment claim.
    Generally, a suit cannot be based upon actions that occurred prior to the limitations period of a claim.
    A hostile-work-environment harassment claim under the ELCRA must be filed within three years
    of the time it accrued. Mich. Comp. Laws § 600.5805(10). If the three-year statute of limitations
    period applies, it would exclude Calderon from recovering for any discrimination she faced prior to
    June 15, 2002.
    On appeal, Calderon argues that she may rely upon evidence outside the ELCRA three-year
    statute of limitations period to establish a prima facie hostile work environment claim under
    Michigan State law. In Sumner v. Goodyear Tire & Rubber Co., 
    398 N.W.2d 368
    , 381 (Mich.
    1986), the Michigan Supreme Court held that the continuing violation doctrine applied to claims
    brought under the ELCRA. Under that doctrine, a plaintiff may recover for incidents that occur
    outside the applicable limitations period if she asserts an ongoing string of discriminatory actions
    or statements that are so sufficiently related that they constitute a pattern of harassment or
    discrimination and at least one of the acts occurred within the limitations period. 
    Id. at 538-39,
    overruled in part by, Garg v. Macomb County Cmty. Mental Health Servs., 
    696 N.W.2d 646
    , 659
    (Mich. 2005). If a “continuing violation” is shown, a plaintiff is entitled to have a court consider
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    all relevant actions allegedly taken pursuant to the employer’s discriminatory policy or practice,
    including those that would otherwise be time-barred. 
    Id. Later, in
    Garg, 696 N.W.2d at 659
    , the Michigan Supreme Court abrogated the doctrine in
    a retaliation case brought under the ELCRA. In Garg, the Court specifically held that “a person must
    file a claim under the Civil Rights Act within three years of the date his or her cause of action
    accrues, as required by § 5805(10).” 
    Id. The original
    Garg opinion contained a footnote (footnote
    fourteen), which stated “acts falling outside the period of limitations were inadmissible evidence in
    support of a timely claim.” Ramanathan v. Wayne State Univ. Bd. of Governors, 
    745 N.W.2d 115
    ,
    118 n.1 (Mich. 2008) (Markman, J. dissenting) (internal quotations omitted). However, the
    Michigan Supreme Court amended Garg by removing this footnote. See Garg v. Macomb County
    Cmty. Mental Health, No. 95-003319, 2005 Mich. LEXIS 1146 (Mich. July 18, 2005). Thus, an
    open question remains as to whether acts falling outside the three-year statute of limitations may be
    used as evidence of hostile work environment.
    We need not resolve this issue because Calderon waived this argument by failing to raise it
    before the district court. Scottsdale Ins. Co. v. Flowers, 
    513 F.3d 546
    (6th Cir. 2008) (citations
    omitted) (noting arguments not raised before the district court in connection with a summary
    judgment motion are waived on appeal to this Court). Moreover, Calderon’s counsel affirmatively
    stated at oral argument that she was not relying on pre-limitations period acts.
    2. Severe and Pervasive Conduct
    The Court now looks to whether Calderon has provided evidence of events occurring within
    the limitations period that are sufficiently severe or pervasive to create a hostile work environment.
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    Calderon v. Ford Motor Credit Co.
    Although the district court did not address this issue, we conclude that the incidents occurring within
    the statute of limitations period (June 15, 2002 to June 15, 2005) create a genuine issue of material
    fact as to the existence of a hostile work environment. The ELCRA provides that an employer shall
    not “[d]iscriminate against an individual with respect to employment, compensation, or a term,
    condition, or privilege of employment, because of religion, race, color, national origin, age, sex,
    height, weight, or marital status.” Mich. Comp. Laws Ann. § 37.2202(1)(a). Harassment in the
    workplace based on race or national origin is an actionable offense. See Malan v. Gen. Dynamics
    Land Sys., Inc., 
    538 N.W.2d 76
    , 77 (Mich. Ct. App. 1995) (holding “[h]arassment based on any one
    of the enumerated classifications [in the ELCRA] is an actionable offense.”).
    To establish a prima facie claim under the ELCRA on a theory of a hostile work
    environment, a plaintiff must establish that: “(1) the employee belonged to a protected group; (2) the
    employee was subjected to communication or conduct on the basis of her protected status; (3) the
    employee was subjected to unwelcome . . . conduct or communication involving her protected status;
    (4) the unwelcome . . . conduct was intended to or in fact did substantially interfere with the
    employee’s employment or created an intimidating, hostile, or offensive work environment; and (5)
    respondeat superior.” In re Rodriguez, 
    487 F.3d 1001
    , 1010 (6th Cir. 2007) (internal brackets
    omitted) (quoting Quinto v. Cross & Peters Co., 
    547 N.W.2d 314
    , 319-20 (Mich. 1996)). The first
    three elements are not disputed. Hence, the focus of our review is on whether the unwelcome
    conduct created a hostile environment and whether Calderon established respondeat superior. “To
    survive summary disposition, a plaintiff must present documentary evidence to the trial court that
    a genuine issue exists regarding whether a reasonable person would find that, in the totality of the
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    Calderon v. Ford Motor Credit Co.
    circumstances, the unwelcome conduct was sufficiently severe or pervasive to create a hostile work
    environment.” In re 
    Rodriguez, 487 F.3d at 1010
    (internal quotation marks and brackets omitted)
    (quoting 
    Quinto, 547 N.W.2d at 320
    ).
    A hostile work environment exists “when the work-place is permeated with discriminatory
    intimidation, ridicule, and insult, that is sufficiently severe or pervasive to alter the conditions of the
    victim’s employment and create an abusive working environment.” Harris v. Forklift Sys., Inc., 
    510 U.S. 17
    , 21 (1993) (internal quotation marks and citations omitted). Courts must consider the
    totality of the circumstances to determine whether the environment is both objectively hostile, such
    that a reasonable person would find it hostile, and subjectively hostile, such that the victim regarded
    it as hostile. Radtke v. Everett, 
    501 N.W.2d 155
    , 167 (Mich. 1993). Factors used to determine if
    the claimed misconduct is sufficiently severe or pervasive to constitute a hostile work environment
    “include the frequency of the discriminatory conduct; its severity; whether it is physically threatening
    or humiliating, or a mere offensive utterance; and whether it unreasonably interferes with an
    employee’s work performance.” 
    Harris, 510 U.S. at 23
    . However, “simple teasing, offhand
    comments, and isolated incidents (unless extremely serious) will not amount to discriminatory
    changes in the terms and conditions of employment.” Faragher v. City of Boca Raton, 
    524 U.S. 775
    ,
    788 (1998) (internal quotation marks and citation omitted).
    Calderon does not contend that any one incident was so traumatic, that it, in itself, created
    a hostile work environment; rather, she argues that in the aggregate, all of the racial slurs, comments,
    and conduct created a hostile work environment. We conclude that under the totality of the
    circumstances, there is a genuine issue of material fact as to whether a reasonable person would have
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    perceived the conduct at issue as creating an intimidating, hostile, or offensive work environment.
    Calderon contends that the four following incidents occurring within the statute of limitations
    period (June 15, 2002 to June 15, 2005) created a hostile work environment: (1) Polterdyke’s
    December 2002 reference to Calderon as a “fucking spic”; (2) Smith’s December 2002 or January
    2003 statement that Calderon could not attend a department lunch because “they [didn’t] want []
    Mexicans”; (3) Sweda’s early 2003 remark that “[Calderon’s] people” make straw hats well and
    asking her “where’s my little Mexican bean”; (4) Polterdyke’s May 16, 2003 admonition “[not] look
    at [her] that way, you’re not white enough, you look down when I speak to you.”
    Although the parties do not address other evidence of alleged race and/or national origin
    discrimination in the record, this additional evidence is relevant to our analysis of whether a hostile
    work environment existed at Ford Credit. In addition to the alleged four incidents above, Ricks
    testified during her deposition that co-workers teased Calderon because of her accent every time she
    spoke. Most importantly, evidence that may not have been explicitly accompanied by a racial or
    national origin slur may still contribute to a hostile work environment. See Jackson v. Quanex
    Corp., 
    191 F.3d 647
    , 662 (6th Cir. 1999) (“[E]ven though a certain action may not have been
    specifically racial in nature, it may contribute to the plaintiff’s proof of a hostile work environment
    if it would not have occurred but for the fact [of the plaintiff’s protected status].”). For example,
    as the second incident above notes, Calderon was told on at least one occasion that she could not
    attend a work luncheon specifically because her supervisors did not want Mexicans to be present.
    A factfinder could easily infer that Calderon was excluded from other luncheons because of her race
    and national origin. See 
    id. at 662
    (“[A] showing of use of racial epithets in a work environment
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    may create an inference that racial animus motivated other conduct as well.”). Thus, Calderon’s
    testimony that only she was not allowed to attend any departmental luncheons or participate in
    Christmas lunches is probative of whether a hostile work environment existed at Ford Credit.
    Likewise, evidence that Carr was instructed to “ride” Calderon is probative of whether a
    hostile work environment existed. Polterdyke allegedly told Carr to “ride” Calderon, and Carr
    explained to Calderon that his almost daily meetings with her were the result of Polterdyke’s order.
    Moreover, Polterdyke’s September 2001 and December 2002 derogatory statements about
    Calderon’s race and national origin were made during meetings to discuss work assignments and the
    statements were occasioned by what Polterdyke considered to be Calderon’s inability or
    unwillingness to perform her job duties. Although Carr did not specifically refer to Calderon’s race
    or national origin during these meetings, the surrounding context of Polterdyke’s harassment based
    explicitly on race and national origin could allow a factfinder to infer that Carr’s actions were taken
    on account of Calderon’s race and national origin. See Oncale v. Sundowner Offshore Servs. Inc.,
    
    523 U.S. 75
    , 81-82 (1998) (“The real social impact of workplace behavior often depends on a
    constellation of surrounding circumstances, expectations, and relationships which are not fully
    captured by a simple recitation of the words used or the physical acts performed.”). The record
    indicates that Calderon was singled out for other discriminatory treatment because of her race and
    national origin. Although various employees submitted affidavits stating that Polterdyke treated
    everyone poorly, there is no evidence that everyone was subjected to daily meetings with supervisors,
    excluded from departmental lunches, or otherwise excluded. This evidence raises a genuine issue
    of material fact as to the existence of a hostile work environment.
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    Although it may be that no one incident of harassment in this case is sufficient to establish
    severe or pervasive harassment, when considered together and viewed in the light most favorable
    to Calderon, the evidence shows a pattern of ridicule and treatment sufficient for a jury to conclude
    that there existed a severe and hostile work environment. Thus, a reasonable jury could find that
    under the totality of the circumstances, Calderon was subjected to conduct that was sufficiently
    severe and pervasive to create a hostile work environment.
    3. Respondeat Superior
    Calderon has also raised a genuine issue of material fact pertaining to respondeat superior.
    Employer responsibility for harassment can be established only if the employer had reasonable notice
    of the harassment and failed to investigate adequately claims of harassment and take prompt and
    appropriate remedial actions. Elezovic v. Ford Motor Co., 
    697 N.W.2d 851
    , 861 (Mich. 2005);
    
    Radtke, 501 N.W.2d at 168-69
    . Notice is adequate if, under the totality of the circumstances and
    viewing the circumstances objectively, a reasonable employer would have known that there was a
    substantial probability that an employee was being harassed. Chambers v. Trettco, Inc., 
    614 N.W.2d 910
    , 919 (Mich. 2000). “Thus actual notice to the employer is not required; rather the test is
    whether, [under the totality of the circumstances,] the employer knew or should have known of the
    harassment.” 
    Elezovic, 697 N.W.2d at 426
    (citation omitted). Accordingly, the required notice may
    be actual or constructive.
    Calderon does not contend that she gave Ford Credit actual notice of the alleged harassment;
    rather, she argues that Ford Credit had constructive notice of the harassment. Constructive notice
    may be demonstrated “by showing the pervasiveness of the harassment, which gives rise to the
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    inference of knowledge or constructive knowledge.” Sheridan v. Forest Hills Pub. Sch., 
    637 N.W.2d 536
    , 621 (Mich. 2001) (citing Hartleip v. McNeilab, Inc., 
    83 F.3d 767
    , 776-77 (6th Cir. 1996)).
    We conclude that Calderon has raised a genuine issue of material fact as to whether Ford
    Credit should have known of the harassment because of its pervasive nature.              The record
    demonstrates that under the totality of the circumstances, a reasonable jury could conclude that Ford
    Credit should have been aware, like its workers and supervisors were actually aware, of the
    derogatory racial remarks made about and to Calderon. Ricks testified that co-workers commonly
    referred to Calderon as “spic” or “Mexican spic,” and teased Calderon about her accent in Ford
    Credit’s office. Moreover, many supervisors also referred to Calderon as a “spic” or used similar
    derogatory language when speaking to her. For example, branch operations manager Hunt allegedly
    overheard Polterdyke’s 2003 “you’re not white enough” comment. Supervisor Sweda’s 2003
    “Mexican bean” comment was allegedly made on Ford Credit’s office floor, in front of other
    employees. Viewing the evidence in the light most favorable to Calderon, the record demonstrates
    that Calderon was frequently referred to as a “spic,” or by other derogatory language in Ford Credit’s
    offices during the applicable time period. Accordingly, we conclude that this harassment was so
    pervasive as to, under the totality of the circumstances, place a reasonable employer on constructive
    notice of a substantial probability that harassment was occurring.
    Further, the record demonstrates that neither Ford Credit’s management nor human resources
    ever responded to the slurs or took prompt remedial action to end the harassment. According to the
    Michigan Supreme Court in Chambers, the relevant inquiry is “whether the action reasonably served
    to prevent future harassment of the plaintiff.” 
    Chambers, 614 N.W.2d at 919
    . The appropriate
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    corrective response will vary according to the frequency and severity of the alleged harassment. Bell
    v. Chesapeake & Ohio Ry. Co., 
    929 F.2d 220
    , 224 (6th Cir. 1991). There is no evidence that Ford
    Credit took any action to prevent its employees from engaging in harassment of Calderon.
    Accordingly, we cannot say that Ford Credit’s actions reasonably serve to prevent future harassment.
    Calderon, therefore, may be able to establish respondeat superior liability.1 Therefore, we hold that
    summary judgment in favor of Ford Credit on the hostile-work-environment claim was improper.
    V.            CONCLUSION
    For the reason discussed above, we REVERSE the district court’s judgment and REMAND
    for further proceedings consistent with this opinion.
    1
    Calderon further contends that because her harassers were Ford Credit’s “agents,” Ford
    Credit is strictly liable for their conduct. As previously explained, issues raised for the first time on
    appeal are typically not considered by this Court absent exceptional circumstances. Foster v.
    Barilow, 
    6 F.3d 405
    , 407 (6th Cir. 1993) (citations omitted); Scottsdale Ins. 
    Co., 513 F.3d at 552-53
    .
    At the district court level, however, Calderon consistently argued that respondeat superior is
    established by the severe and pervasive nature of the alleged harassment. Having raised a different
    argument before the district court, Calderon has failed to present support, reasoning, case law, or
    facts to support her argument that Ford Credit is strictly liable for the alleged harassment of its
    agents. Thus, we hold that Calderon waived this argument on appeal.
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