Rajesh Gupta v. Morgan Stanley Smith Barney, L ( 2019 )


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  •                                In the
    United States Court of Appeals
    For the Seventh Circuit
    ____________________
    No. 18-3584
    RAJESH GUPTA,
    Plaintiff-Appellant,
    v.
    MORGAN STANLEY
    SMITH BARNEY, LLC, et al.,
    Defendants-Appellees.
    ____________________
    Appeal from the United States District Court for the
    Northern District of Illinois, Eastern Division.
    No. 17 C 8375 — Matthew F. Kennelly, Judge.
    ____________________
    ARGUED APRIL 17, 2019 — DECIDED AUGUST 19, 2019
    ____________________
    Before SYKES, BRENNAN, and SCUDDER, Circuit Judges.
    BRENNAN, Circuit Judge. This appeal presents a question of
    contract formation. After Rajesh Gupta sued his former em-
    ployer Morgan Stanley for discrimination, retaliation, and
    2                                                     No. 18-3584
    defamation, the company moved to compel arbitration.1
    Morgan Stanley contends Gupta agreed to arbitrate these
    claims after he did not opt out of the company’s arbitration
    agreement. Gupta responds that during his employment he
    neither saw an arbitration offer nor agreed to arbitrate em-
    ployment-related disputes. The district court sided with
    Morgan Stanley and sent the parties off to arbitration. Gupta
    appeals this ruling, and we affirm.
    I
    Morgan Stanley hired Gupta as a financial advisor in 2013.
    Upon joining the company, Gupta signed an employment
    agreement containing an arbitration clause “agree[ing] to ar-
    bitrate any dispute, claim, or controversy that may arise be-
    tween you and Morgan Stanley … that is required to be
    arbitrated … pursuant to any arbitration agreement to which
    you are a party.” That agreement also contained a merger
    clause providing:
    All terms and conditions of your employment
    with Morgan Stanley are contained in this
    Agreement and other written agreements be-
    tween you and Morgan Stanley, and the policies
    and procedures of the Firm … This writing con-
    stitutes the entire agreement of the parties with
    respect to the subject matter recited in this
    Agreement. This Agreement may be amended
    only by a writing signed by both you and
    Morgan Stanley.
    1 Gupta sued Morgan Stanley Smith Barney, LLC and Morgan Stanley
    Smith Barney Notes Holdings, FA, which we refer to collectively as
    “Morgan Stanley” or “the company.”
    No. 18-3584                                                3
    Among the additional terms and conditions, Morgan Stan-
    ley administered an employee dispute resolution program
    called “CARE,” an acronym for “Convenient Access to Reso-
    lutions for Employees.” CARE applied to all U.S. employees
    of Morgan Stanley, and the company posted a “CARE guide-
    book” explaining the program on its intranet site for em-
    ployee access.
    When Gupta joined Morgan Stanley, the CARE program
    did not require employees to arbitrate employment discrimi-
    nation claims. But it did specify that the program’s terms
    “may change or be discontinued,” and that any such changes
    would be “announced in advance” before becoming “equally
    binding upon [the employee] and the Firm.” That change
    came in 2015, when Morgan Stanley amended its CARE
    program to compel mandatory arbitration for all employ-
    ment-related disputes, including discrimination claims. To
    announce the amended program, Morgan Stanley sent an
    email to the account of each of its employees in the U.S.
    Morgan Stanley emailed Gupta the new arbitration agree-
    ment on September 2, 2015. The email’s subject line read “Ex-
    pansion of CARE Arbitration Program,” and the email itself
    explained that, effective October 2, 2015, “final and binding
    arbitration” under the new “CARE arbitration program”
    would be “mandatory for all employees” unless an employee
    individually elected to opt out. The email included links to
    the new arbitration agreement and Morgan Stanley’s revised
    CARE guidebook, and it encouraged employees to “read and
    understand” both documents because “they describe the
    terms, features and details of this program.” The revised
    CARE guidebook similarly explained that “employment dis-
    crimination claims under … any federal … law (including
    4                                                  No. 18-3584
    claims of harassment and retaliation under those laws) will be
    resolved by final and binding arbitration.”
    The final section of the company’s September 2 email to
    Gupta, entitled “Next Steps,” attached a link to the arbitration
    agreement opt-out form, explained instructions for submit-
    ting that form, and again notified that Gupta had until Octo-
    ber 2, 2015, to decline. The email twice cautioned that, if the
    employee did not opt out, continued employment would re-
    flect that the employee “consented and agreed to the terms”
    of the arbitration agreement and CARE guidebook. The email
    concluded with an assurance that opting out of the arbitration
    agreement would not adversely affect Gupta’s employment
    status. The one page opt-out form attached to the email prom-
    inently placed the opt-out deadline in bold capital letters, al-
    lowed for submission by email, and provided directions if
    Morgan Stanley failed to confirm the employee’s rejection of
    mandatory arbitration.
    Over the next thirty days, Gupta had access via links on
    the September 2 email to the arbitration agreement, CARE
    guidebook, and arbitration opt-out form. During this period,
    Morgan Stanley also maintained on its intranet page (accessi-
    ble by all Morgan Stanley employees) a reminder notification
    about the upcoming expansion to mandatory arbitration and
    the deadline to opt out. The reminder encouraged employees
    to “carefully review the September 2 email from Human Re-
    sources” and once more instructed that, unless they chose to
    opt out, continued employment would bind them to the terms
    of the new arbitration agreement.
    The October 2015 deadline to opt out came and went.
    Gupta did not submit an opt-out form, respond to the Sep-
    tember 2 email, or otherwise communicate with human
    No. 18-3584                                                               5
    resources about the mandatory arbitration program. He con-
    tinued to work at Morgan Stanley for two more years until,
    he alleges, the company forced him to resign because of im-
    minent military leave.2 Gupta sued Morgan Stanley for dis-
    crimination and retaliation in violation of the Uniformed
    Services Employment and Reemployment Rights Act, 38
    U.S.C. §§ 4301–35, and a related defamation claim.
    Morgan Stanley moved to compel arbitration under the
    terms of the 2015 CARE arbitration program and agreement.
    Gupta resisted, asserting he never agreed to arbitrate. He said
    he first saw the September 2 email and arbitration agreement
    when Morgan Stanley filed its motion to compel and filed a
    declaration to that effect.3
    The district court deferred ruling on Morgan Stanley’s mo-
    tion to compel “pending a trial regarding whether an agree-
    ment to arbitrate exists.” The court agreed with Morgan
    Stanley that Illinois law permits an offeror to construe silence
    as acceptance if circumstances make it reasonable to do so.
    2 In addition to working as a financial advisor, Gupta is a member of
    the Navy’s Judge Advocate General Corps reserves. He alleges Morgan
    Stanley “effectively terminated” him after he notified the company that he
    had been called for six months active duty. Morgan Stanley counters that
    Gupta resigned after the company notified him of an internal investiga-
    tion into his alleged corporate policy violations; according to Morgan
    Stanley, Gupta recommended insurance products outside of Morgan
    Stanley without prior notice or approval. Gupta’s appeal is limited to the
    district court’s order compelling arbitration, and neither party asks us to
    resolve their substantive disputes.
    3 Gupta also declared “[a]s an attorney, I am familiar with arbitrations
    and arbitration clauses … and am cautious to avoid them. … If I had seen
    any email that referenced an arbitration clause, I would have reviewed it
    and immediately opted out of the agreement.”
    6                                                  No. 18-3584
    But it treated Gupta’s sworn statement that he had “never
    seen” the September 2 email as a denial that he received the
    email, not simply a denial that he read it. At that point, the
    court found Morgan Stanley had not reliably demonstrated
    that Gupta had received the email. Because Gupta said
    Morgan Stanley never sent him an offer, the court reasoned,
    “there [was] a genuine dispute about the existence of an
    agreement to arbitrate.” See 9 U.S.C. § 4 (“If the making of the
    arbitration agreement … be in issue, the court shall proceed
    summarily to the trial thereof.”). After the parties’ submitted
    pretrial evidence, however, Gupta could no longer dispute he
    received the September 2 email in his work email account. As
    a result, he stipulated “that the email arrived at his in-box,”
    but he maintains he first saw the email only after this lawsuit
    was filed.
    With Gupta’s stipulation, the district court concluded no
    genuine dispute of material fact required a trial. The court
    found that Gupta’s receipt of the September 2 email, com-
    bined with his continued employment and failure to opt out
    of mandatory arbitration, gave rise to an agreement to arbi-
    trate. So the court granted Morgan Stanley’s motion to compel
    arbitration and stayed the litigation. The district court certi-
    fied its ruling for interlocutory appeal under 28 U.S.C.
    § 1292(b), which we agreed to accept.
    II
    We review de novo a district court’s ruling on a motion to
    compel arbitration. A.D. v. Credit One Bank, N.A., 
    885 F.3d 1054
    , 1059 (7th Cir. 2018).
    Gupta’s appeal implicates the Federal Arbitration Act,
    which reflects “both a liberal federal policy favoring
    No. 18-3584                                                      7
    arbitration … and the fundamental principle that arbitration
    is a matter of contract.” AT&T Mobility LLC v. Concepcion, 
    563 U.S. 333
    , 339 (2011) (citations omitted). Specifically, the act
    mandates enforcement of valid arbitration agreements. 9
    U.S.C. §§ 2, 4. Although it requires arbitration agreements to
    be in writing, it does not require them to be signed. 
    Id. § 3;
    Tinder v. Pinkerton Sec., 
    305 F.3d 728
    , 736 (7th Cir. 2002). The
    act also extends to employment contracts. Circuit City Stores,
    Inc. v. Adams, 
    532 U.S. 105
    , 118–19 (2001). Even still, courts
    cannot require a party to submit a dispute to arbitration un-
    less he has agreed to do so. See A.D. v. Credit One 
    Bank, 885 F.3d at 1060
    (citations omitted); Int’l Bhd. of Elec. Workers Local
    2150 v. NextEra Energy Point Beach, LLC, 
    762 F.3d 592
    , 594 (7th
    Cir. 2014) (citations omitted) (holding a party seeking arbitra-
    tion must present a claim that is, “on its face,” governed by an
    arbitration clause).
    Against this backdrop, we must resolve whether a valid
    agreement to arbitrate exists between Gupta and Morgan
    Stanley. If yes, we consider whether Gupta’s claims fall within
    the scope of that agreement. We apply state-law principles of
    contract formation to answer these questions. Gore v. Alltel
    Commc’ns, LLC, 
    666 F.3d 1027
    , 1032 (7th Cir. 2012). “Our role
    in interpreting a question of state law is to predict how the
    highest court of the state would answer the question.” Cannon
    v. Burge, 
    752 F.3d 1079
    , 1091 (7th Cir. 2014). “In the absence of
    guiding decisions by the state’s highest court, we consult and
    follow the decisions of intermediate appellate courts unless
    there is a convincing reason to predict the state’s highest court
    would disagree.” ADT Sec. Servs., Inc. v. Lisle-Woodridge Fire
    Prot. Dist., 
    672 F.3d 492
    , 498 (7th Cir. 2012).
    8                                                      No. 18-3584
    The parties agree Illinois contract law governs this law-
    suit. But they dispute whether an agreement exists at all un-
    der Illinois law, which “requires only a manifestation of
    mutual assent on the part of two or more persons.” Zabinsky
    v. Gelber Grp., Inc., 
    807 N.E.2d 666
    , 671 (Ill. App. Ct. 2004) (cit-
    ing RESTATEMENT (SECOND) OF CONTRACTS § 3 (1981)).
    When, as here, a “case concerns the application of the Fed-
    eral Arbitration Act,” the Illinois Supreme Court has “base[d]
    [its] analysis upon principles of fundamental contract law” to
    determine the formation of an agreement. Melena v. Anheuser-
    Busch, Inc., 
    847 N.E.2d 99
    , 103, 107 (2006). The court “appl[ies]
    general contract doctrines” because “that approach is more
    faithful to the [act].” 
    Id. at 107–08.
    Applying these principles,
    we start by evaluating the standard we must use under Illi-
    nois law to ascertain the parties’ manifestation of mutual as-
    sent (the proverbial meeting of the minds). After that, we
    consider the elements of contract formation and whether they
    exist here to create an enforceable arbitration agreement.
    A
    Illinois courts evaluate contract formation under an objec-
    tive theory. Sgouros v. TransUnion Corp., 
    817 F.3d 1029
    , 1034
    (7th Cir. 2016) (Illinois law) (citations omitted); Vill. of S. Elgin
    v. Waste Mgmt. of Illinois, Inc., 
    810 N.E.2d 658
    , 670 (Ill. App. Ct.
    2004) (“‘Intent’ refers to the objective manifestations of intent
    in the words of the contract and the actions of the parties
    … .”); J.F. McKinney & Assocs., Ltd. v. Gen. Elec. Inv. Corp., 
    183 F.3d 619
    , 622 (7th Cir. 1999) (“Illinois uses an objective theory
    of contract … .”) (citations omitted).
    Judge Learned Hand famously explained the objective
    theory of contract: “A contract has … nothing to do with the
    No. 18-3584                                                       9
    personal, or individual, intent of the parties. A contract is an
    obligation attached by the mere force of law to certain acts of
    the parties … which ordinarily accompany and represent a
    known intent.” Hotchkiss v. Nat’l City Bank of New York, 
    200 F. 287
    , 293 (S.D.N.Y. 1911), aff’d, Ernst v. Mechanics’ & Metals Nat.
    Bank of City of New York, 
    201 F. 664
    (2d Cir. 1912), aff’d, Nat’l
    City Bank of New York v. Hotchkiss, 
    231 U.S. 50
    (1913). “Under
    the objective theory, intent to manifest assent in Illinois is re-
    vealed by ‘outward expressions such as words and acts.’”
    
    Sgouros, 817 F.3d at 1034
    (quoting Bank Computer Network
    Corp. v. Cont’l Illinois Nat’l Bank & Tr. Co. of Chicago, 
    442 N.E.2d 586
    , 591 (Ill. App. Ct. 1982)). “Intent … does not encompass
    one party’s … purely subjective understandings of which the
    other party is unaware.” Vill. of S. 
    Elgin, 810 N.E.2d at 670
    . We
    evaluate these outward expressions through the lens of an ob-
    jectively reasonable person. See Wigod v. Wells Fargo Bank,
    N.A., 
    673 F.3d 547
    , 563 (7th Cir. 2012) (applying “objectively
    reasonable person” standard to determine validity of contract
    offer under Illinois law); 
    Hotchkiss, 200 F. at 293
    –94 (holding
    acts or words must be “reasonably interpreted” as they would
    by “ordinary men” and that “whatever was the understand-
    ing” of the parties “is of not the slightest consequence”); see
    also Randy E. Barnett, The Sound of Silence: Default Rules and
    Contractual Consent, 
    78 Va. L
    . Rev. 821, 858 (1992) (explaining
    that the “objective theory of assent” holds persons to the rea-
    sonable or normal meaning that their conduct conveys to oth-
    ers). So the parties’ objective conduct, not their subjective
    intent, determines whether Gupta agreed to mandatory arbi-
    tration.
    Gupta contends the Illinois Supreme Court’s decision in
    Melena, 
    847 N.E.2d 99
    , requires an employee to have “actual
    knowledge of an offer” and “a general understanding that a
    10                                                        No. 18-3584
    binding agreement or contract has been entered into.” We do
    not read Melena to create these requirements. In Melena the
    Illinois Supreme Court recognized “that state … court deci-
    sions cannot hold arbitration agreements to a standard any
    different or higher than those applicable to other contracts in
    general.” 
    Id. at 108.
    On this ground, the court rejected a
    “knowing and voluntary standard” because it “raise[s] arbi-
    tration agreements to an elevated status not contemplated by
    the [act]” and “means much more than a general understanding
    that a binding agreement or contract is being entered into.”
    
    Id. (emphasis added)
    (citation and internal quotations omit-
    ted).4
    Gupta’s reliance on Melena rests entirely on the Illinois Su-
    preme Court’s use of the phrase “general understanding.” He
    interprets that reference to mean contract formation is impos-
    sible if the offeree lacks a “general understanding” that a con-
    tract is being formed. He interprets “general understanding”
    to mean “actual knowledge.” But this interpretation relies on
    the subjective intent of the parties, and Illinois uses an objec-
    tive theory. No part of Melena’s holding or its phrasing allows
    courts to consider subjective intent to evaluate the existence
    of a contract. Rather, Melena is consistent with an objective ap-
    proach, emphasizing the employee’s conduct—receipt of the
    employer’s agreement, and performance consistent with the
    agreement’s terms—not the employee’s 
    intent. 847 N.E.2d at 109
    .
    4 The Appellate Court of Illinois had held an agreement to arbitrate
    claims must be entered into knowingly and voluntarily to be enforceable.
    Melena v. Anheuser-Busch, Inc., 
    816 N.E.2d 826
    , 834 (Ill. App. Ct. 2004),
    rev’d, 
    847 N.E.2d 99
    (2006).
    No. 18-3584                                                              11
    Because the parties’ objective conduct governs our evalu-
    ation—not any one party’s “general understanding” or “ac-
    tual knowledge”—we consider whether an enforceable
    agreement exists here.
    B
    “In Illinois, an offer, an acceptance and consideration are
    the basic ingredients of a contract.” 
    Melena, 847 N.E.2d at 109
    .
    Gupta does not dispute that the September 2 email qualifies
    as an offer, nor does he challenge that continued employment
    constitutes consideration.5 Instead, Gupta argues he never ac-
    cepted the offer.
    Although Gupta acknowledges that Morgan Stanley de-
    livered its arbitration offer to his work email, he argues “an
    employer cannot form a contract by an employee’s silence
    simply by proving email delivery of an offer and a failure to
    opt out.“ The critical question, then, is whether Gupta’s si-
    lence and inaction in the face of Morgan Stanley’s September
    2 email constitute acceptance of its proposed arbitration
    agreement.
    “‘[A] party named in a contract may, by his acts and con-
    duct, indicate his assent to its terms and become bound by its
    provisions even though he has not signed it.’” Bauer v. Qwest
    Commc’ns Co., LLC, 
    743 F.3d 221
    , 227 (7th Cir. 2014) (interpret-
    ing Illinois law) (quoting Carlton at the Lake, Inc. v. Barber, 
    928 N.E.2d 1266
    , 1270 (Ill. App. Ct. 2010)); Landmark Properties, Inc.
    5 Gupta’s concessions on these elements are sensible. See 
    Melena, 847 N.E.2d at 109
    (holding that the employer’s postal mailing of program-re-
    lated materials to its employees constituted a valid offer and that “contin-
    ued employment is sufficient consideration for the enforcement of
    employment agreements”).
    12                                                    No. 18-3584
    v. Architects Int’l-Chicago, 
    526 N.E.2d 603
    , 606 (Ill. App. Ct.
    1988) (holding same). As a corollary, an offeror may construe
    silence as acceptance if the circumstances make it reasonable
    to do so. First Nat. Bank of Chicago v. Atl. Tele-Network Co., 
    946 F.2d 516
    , 519 (7th Cir. 1991) (interpreting Illinois law). For ex-
    ample, “[s]ilence may be construed as acceptance where ‘be-
    cause of previous dealings or otherwise, it is reasonable that
    the offeree should notify the offeror if he does not intend to
    accept.’” 
    Bauer, 743 F.3d at 228
    (quoting RESTATEMENT
    (SECOND) OF CONTRACTS § 69(1)(c) (1981)); Ragan v. AT & T
    Corp., 
    824 N.E.2d 1183
    , 1188–89 (Ill. App. Ct. 2005) (holding
    plaintiffs’ silence and inaction upon receipt of mailed agree-
    ment for telephone services, and their use of those services,
    constituted acceptance of arbitration clause within agree-
    ment); Fineman v. Citicorp USA, Inc., 
    485 N.E.2d 591
    , 595 (Ill.
    App. Ct. 1985) (citing RESTATEMENT (SECOND) OF CONTRACTS
    § 69(1)(c)).
    In the same vein, the relationship between parties may jus-
    tify the offeror expecting a reply, and thus assuming that si-
    lence is assent to its proposal. See 2 Williston on Contracts § 6:50
    (4th ed. 2007); 1 Corbin on Contracts § 3:18 (rev. ed. 2018) (“Of-
    ten … silence coupled with … expectations engendered by a
    prior relationship can reasonably be understood by the offe-
    ror as an acceptance.”); see also Rivera-Colon v. AT&T Mobility
    Puerto Rico, Inc., 
    913 F.3d 200
    , 213–14 (1st Cir. 2019) (holding
    employee’s silence operated as acceptance of employer’s ar-
    bitration agreement transmitted by email); Circuit City Stores,
    Inc. v. Najd, 
    294 F.3d 1104
    , 1109 (9th Cir. 2002) (holding em-
    ployee’s failure to opt out of employer’s dispute resolution
    agreement manifested consent to arbitration under that
    agreement).
    No. 18-3584                                                   13
    The pre-2015 CARE program explicitly stated its terms
    were subject to change after an “announce[ment] in advance,”
    so Gupta had to keep abreast of the company’s dispute reso-
    lution policies upon announcement. Morgan Stanley emailed
    the arbitration policy changes to Gupta personally, granted
    him thirty days to review the new arbitration agreement, cir-
    culated an opt-out form, conspicuously displayed the dead-
    line to opt out, posted a continual company intranet reminder
    of the new arbitration policy and opt-out date, and repeatedly
    informed that it would construe silence as acceptance of man-
    datory arbitration. All these actions bolstered the company’s
    expectation of a response.
    Gupta worked for Morgan Stanley for four years. That em-
    ployment included regular email communication, and justi-
    fied Morgan Stanley’s expectation of a reply, and its
    assumption that Gupta’s silence indicated his acceptance of
    mandatory arbitration. This case does not present an unsolic-
    ited offer-by-email from a stranger when the expectation of
    the offeree’s response is rare, if not baseless. Instead, employ-
    ment includes the understanding that employees will act with
    diligence in following an employer’s instructions and
    responding to requests, whether transmitted by email or an-
    other reasonable mode of communication. Here, Gupta sub-
    mits no evidence, policy, or prior course of dealings from
    which we can infer that Gupta was free as an employee to ig-
    nore Morgan Stanley’s communications without repercus-
    sion.
    Instead, Gupta argues Morgan Stanley failed to provide
    enough notice to trigger his response, pointing to Campbell v.
    Gen. Dynamics Gov’t Sys. Corp., 
    407 F.3d 546
    (1st Cir. 2005). In
    Campbell, an employer sent a companywide email
    14                                                   No. 18-3584
    announcing the implementation of a new dispute resolution
    policy. 
    Id. at 547–48.
    Yet the employer’s email failed to men-
    tion several crucial facts about the policy: that it contained an
    agreement to arbitrate and contractually binding terms;
    treated continued employment as an acceptance of those
    terms; and resulted in a waiver of an employee’s access to a
    judicial forum. 
    Id. at 547–48,
    557–58. For those reasons, the
    court held the employer’s email failed to provide “minimally
    sufficient notice” of a contractual modification. 
    Id. at 557,
    559.
    But unlike in Campbell, Morgan Stanley’s September 2
    email to Gupta mentioned the new “arbitration agreement”
    eight times; explained that arbitration would become the ex-
    clusive forum for covered claims; informed that he was free
    to opt out without consequence; instructed if he did not elect
    to opt out that continued employment would be construed as
    acceptance; and, in the agreement itself, explained in bold and
    capitalized words that the parties were “giving up [their]
    right to a jury trial in any forum.” Even more, Gupta attested
    to the clarity of Morgan Stanley’s email when he declared un-
    der oath, “[a]s an attorney … [i]f I had seen [the] email that
    referenced an arbitration clause, I would have reviewed it and
    immediately opted out.” Given these differences, Campbell
    does not offer Gupta a lifeline.
    The conduct of Morgan Stanley and Gupta indicated mu-
    tual assent to mandatory arbitration. See 
    Zabinsky, 807 N.E.2d at 671
    . Morgan Stanley reasonably construed Gupta’s silence
    as acceptance of the arbitration agreement after he was given
    a clear offer, a reasonable opportunity to opt-out, and re-
    peated instructions that silence and continued employment
    reflected acceptance. See 
    Ragan, 824 N.E.2d at 1188
    –89 (hold-
    ing silence reflected acceptance of arbitration agreement
    No. 18-3584                                                   15
    where plaintiff “had a reasonable opportunity to reject the of-
    fer but failed to do so”); see also Boomer v. AT & T Corp., 
    309 F.3d 404
    , 415 (7th Cir. 2002) (holding same under Illinois law).
    Similarly, the parties’ employment relationship made it rea-
    sonable to expect Gupta would notify Morgan Stanley if he
    intended to decline its offer, as well as that silence would
    convey acceptance. 
    Bauer, 743 F.3d at 228
    . When, as here, “in-
    action is indistinguishable from overt acceptance,” 
    Najd, 294 F.3d at 1109
    , we may infer the parties have agreed. For these
    reasons, we conclude the district court reasonably construed
    Gupta’s silence and continued employment as assent to the
    arbitration agreement.
    The next question is whether that agreement covers
    Gupta’s claims for discrimination, retaliation, and defama-
    tion. It does: § 2 of the arbitration agreement expressly desig-
    nates each of these charges as a “covered claim.” Because
    Gupta’s claims fall within the scope of the arbitration
    agreement, NextEra Energy Point Beach, 
    LLC, 762 F.3d at 594
    ,
    the district court did not err in compelling the parties to arbi-
    trate those claims.
    As a final line of defense, Gupta contends his employment
    agreement prohibits Morgan Stanley from requiring manda-
    tory arbitration without his written consent. This argument
    fails to acknowledge that Gupta’s employment agreement
    and the CARE arbitration program are separate, free-standing
    agreements. No version of Morgan Stanley’s CARE program,
    before or after 2015, required a signed agreement. So unless
    the employment agreement incorporated the terms of the
    CARE arbitration program, no signature was needed to mod-
    ify that program, as Gupta claims.
    16                                                  No. 18-3584
    As we relayed earlier, Gupta’s employment agreement
    contained a merger clause. “The presence of a merger clause
    is strong evidence that the parties intended the writing to be
    the complete and exclusive agreement between them.”
    Rosenblum v. Travelbyus.com Ltd., 
    299 F.3d 657
    , 665 (7th Cir.
    2002) (interpreting Illinois law) (citations omitted). That the
    parties here intended to exclude “other written agreements”
    and “policies and procedures of the Firm” is supported by the
    merger clause’s proviso “[t]his writing constitutes the entire
    agreement … with respect to the subject matter recited in this
    Agreement.” It also provides“[t]his Agreement” requires a
    writing signed by the parties to amend terms.
    “Mere reference to another contract or document is not
    sufficient to incorporate its terms into a contract.” 
    Id. at 666.
    Instead, “there must be an express intent to incorporate,” 
    id., and there
    is no such expression here. A fair reading of the
    merger clause supports that it references “other” agreements
    and policies to “assure[] the continued vitality” of those in-
    struments, each of which are “necessary, but self-contained”
    agreements in Gupta’s employment relationship. 
    Id. at 663,
    665. Gupta’s employment agreement is not susceptible to an
    interpretation that it incorporated the terms of the CARE ar-
    bitration program, such that any modification to the program
    needed Gupta’s sign off.
    Last, Gupta claims the parties had a “course of dealing”
    requiring him to initial “each and every paragraph” of any
    agreement between them. But the record does not support
    this conclusion. Gupta entered several agreements with
    Morgan Stanley, including for a $1.5 million loan. Yet he
    points to only one contract, his employment agreement, to
    prove a “course of dealing.” Even putting this imbalance
    No. 18-3584                                                  17
    aside, Gupta fails to acknowledge that the source of his arbi-
    tration obligation, the CARE program, specified its terms
    “may change or be discontinued” after an “announce[ment]
    in advance” before becoming “equally binding upon [the
    employee] and the Firm.” No version of the CARE program
    requires employees to initial policy modifications before tak-
    ing effect. So here the absence of initialing poses no problems.
    The employment agreement is relevant in another key re-
    spect: its arbitration clause requires Gupta to honor any arbi-
    tration agreement with Morgan Stanley. A valid arbitration
    agreement exists that covers Gupta’s claims, so the district
    court correctly compelled those claims to arbitration.
    III
    Because this case meets all three requirements to compel
    arbitration under the Federal Arbitration Act—a written
    agreement to arbitrate, a dispute within the scope of the arbi-
    tration agreement, and a refusal to arbitrate—the district
    court correctly compelled arbitration, and its judgment is
    AFFIRMED.