Davis, Deidre v. Cook County ( 2006 )


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  •                              In the
    United States Court of Appeals
    For the Seventh Circuit
    ____________
    No. 05-1695
    DEIDRE DAVIS,
    Plaintiff-Appellant,
    v.
    YOLANDA CARTER, et al.,
    Defendants-Appellees.
    ____________
    Appeal from the United States District Court
    for the Northern District of Illinois, Eastern Division.
    No. 03-C-5309—Amy J. St. Eve, Judge.
    ____________
    ARGUED NOVEMBER 29, 2005—DECIDED JUNE 28, 2006
    ____________
    Before MANION, WILLIAMS, and SYKES, Circuit Judges.
    WILLIAMS, Circuit Judge. Plaintiff Deidre Davis, on
    behalf of her deceased husband James Davis’s estate, sued
    defendant Cook County and various individuals employed
    by Cook County, alleging that they failed to provide ade-
    quate medical assistance to James Davis during his six-day
    incarceration at the Cook County Jail. Specifically, the
    plaintiff claimed that despite numerous indications that her
    husband was in excruciating pain due to sudden withdrawal
    from methadone medication, no one provided him metha-
    done during his incarceration. The district court granted
    summary judgment in favor of the defendants, holding that
    plaintiff had waived any Monell claims against Cook
    County and that the undisputed facts demonstrated none of
    2                                                    No. 05-1695
    the individual defendants were deliberately indifferent to
    James Davis’s medical needs as a matter of law. We
    reverse, holding that plaintiff has not waived any claims
    against Cook County, and has presented enough evidence
    from which a reasonable jury could conclude that Cook
    County1 had a widespread custom or practice of failing to
    provide timely methadone treatment and that individual
    defendants Officer Collier, social worker Bowers, and
    Sergeant Martin were deliberately indifferent to James
    Davis’s medical needs. We affirm summary judgment with
    regard to the other individual defendants.
    I. BACKGROUND
    The facts in this case are complicated because of the
    numerous parties involved. Consistent with summary
    judgment standards, we will present all facts in the light
    most favorable to the plaintiff, the non-movant, although,
    as shown below, many of the facts that the plaintiff relies
    upon are undisputed.
    On Friday, September 27, 2002, James Davis reported to
    Cook County Jail (“Cook County”) to serve a ten-day
    1
    Defendant Cook County is a unit of local government that
    finances the Cook County Jail. Cermak Health Services is
    subcontracted to provide medical care to detainees. The Office of
    the Sheriff of Cook County employed defendants Officer Gregory
    Collier, Officer Yolanda Carter, Lieutenant Anita Mackey, and
    Sergeant Grant Martin as correctional officers at the Cook County
    Jail, as well as defendant Regina Bowers as a correctional
    rehabilitation worker. Cermak Health Services employed defen-
    dants Peggy Westbrook, Richard Patton, Dalfanita Moore and
    Alfonso Hill as paramedics. For purposes of clarity, we shall refer
    solely to Cook County, whose policies and procedures the plaintiff
    challenges, throughout this opinion.
    No. 05-1695                                                      3
    sentence for a traffic violation. Davis2 had a history of drug
    and alcohol addiction and was on a methadone maintenance
    program at the time he was incarcerated.3 Davis had
    received his last dose of methadone on September 27 before
    reporting to jail. Despite his repeated requests for metha-
    done during his incarceration from September 27, 2002,
    through October 2, 2002, Davis never received any metha-
    done. On October 2, 2002, Davis suffered a cerebral aneu-
    rysm and died the next day.4
    A. Cook County’s General Operating Procedures
    In the normal course, a correctional medical technician
    (“CMT”) conducts a medical examination of an inmate upon
    intake. If an inmate informs the CMT that he or she is
    taking methadone, the CMT will, among other things, fill
    out a methadone referral card and customarily will refer
    the inmate to a physician’s assistant (PA) or to a physician.
    (Brittman Dep. at 12.) The PA will then complete a clinical
    assessment of the inmate. (Brittman Dep. at 17.) At the end
    of the shift, a CMT typically brings completed methadone
    referral cards to the pharmacy in the emergency room so
    that the pharmacist can verify the inmate’s participation in
    a community-based methadone program prior to dispensing
    2
    For purposes of clarity, all references to “Davis” shall refer to
    decedent James Davis.
    3
    Methadone is a synthetic narcotic that is used to treat narcotic
    withdrawal and dependence. It is typically taken orally once
    per day and suppresses narcotic withdrawal symptoms between
    24 and 36 hours.
    4
    Plaintiff does not contend that Davis’s aneurysm was related to
    the failure to administer methadone and therefore her Sec-
    tion 1983 claim is limited to the alleged suffering that Davis
    experienced during the five days he was incarcerated without
    methadone treatment.
    4                                                No. 05-1695
    methadone medication to the inmate in the jail. (Brittman
    Dep. at 27; 29.) When the referral cards are brought to the
    pharmacy, they are date- and time-stamped. (Singh Dep. at
    11.) Cook County, however, has no set standard for who is
    responsible for bringing the completed referral cards to the
    pharmacy: correctional officers, nurses, or paramedics may
    bring them, but no one has an assigned responsibility for
    transporting the referral cards. (Singh Dep. at 10.)
    Once the pharmacy department receives an inmate’s
    methadone referral card, the practice is for a pharmacist to
    call the inmate’s outpatient methadone clinic to verify
    participation in a methadone program. After confirming
    an inmate’s participation in a methadone program, the
    pharmacy department must then call the security desk at
    the jail so that a security officer can bring the inmate to the
    pharmacy for dispensation of medication. (Singh Dep. at 37,
    40.) Cook County’s pharmacy has no written procedures
    that provide time limits within which pharmacists must
    make calls to an outpatient clinic and/or a security officer,
    nor does it have an established system of recording or
    follow-up monitoring regarding whether such calls were in
    fact made. (Singh Dep. at 22, 37-38.) The pharmacy does
    not maintain records to ensure that an inmate is brought to
    the pharmacy department by the security office, nor is there
    any practice of reporting security officers who fail to bring
    inmates for methadone. (Singh Dep. at 39.)
    During the weekdays, there are two shifts in the phar-
    macy, staffed with two pharmacists per shift. (Singh Dep.
    at 25.) On Saturdays and Sundays, the pharmacy is staffed
    with one pharmacist, who works a 7:00 a.m. to 3:00 p.m.
    shift. The pharmacy dispenses fewer prescriptions during
    the weekend, in part because there are fewer doctors
    writing prescriptions during the weekend and in part
    because there are fewer pharmacists on staff to dispense
    them. (Singh Dep. at 24-25, 33.)
    No. 05-1695                                                 5
    B. Davis’s Incarceration at Cook County
    When he arrived at the jail on Friday, September 27,
    2002, Davis received the customary intake medical screen-
    ing. During this screening, Davis reported to the CMT that
    he was receiving methadone treatment. After Davis com-
    pleted his medical intake, his methadone referral card was
    transferred to the pharmacy and date- and time-stamped on
    Friday, September 27, 2002 at 8:25 p.m. (Singh Dep. at 15.)
    The CMT did not refer Davis to a PA and no clinical
    assessment was conducted. (Brittman Dep. at 26.)
    On Friday night, Saturday, September 28 and Sunday,
    September 29, 2002, no one from the pharmacy department
    called Davis’s methadone clinic to verify his prescription.
    (Singh Dep. 35.) On Monday, September 30, 2002, three
    days after Davis was admitted to the jail, pharmacist
    Satnam Singh verified Davis’s participation in a methadone
    program. (Singh Dep. at 15-17.) That same day, Singh
    contacted a security officer in the division of the jail where
    Davis was being held, but did not record the name of the
    officer with whom he spoke. Davis was not brought to the
    pharmacy to receive methadone medication on September
    30, 2002. (Singh Dep. at 46.)
    Davis did not receive methadone medication the next day,
    Tuesday, October 1, 2002. That morning, inmate workers
    approached Officer Gregory Collier and reported to him that
    James Davis was “dope sick” and in need of medical
    attention. (Collier Dep. at 12-14.) Collier visited Davis and
    heard him complaining to another inmate that his “stomach
    felt like somebody was ripping his insides out.” (Collier Dep.
    at 15.) Officer Collier brought Davis to social/rehabilitation
    worker Regina Bowers and explained to her that Davis
    needed medical attention. (Collier Dep. at 23.) Officer
    Collier observed Davis explain to Bowers that he was “dope
    sick” and that he was not feeling well. (Collier Dep. at 23.)
    Bowers testified that it was clear that Davis needed medical
    6                                                No. 05-1695
    attention, and that he looked “terrible,” “real bad,” and “ill”
    when she first saw him. (Bowers Dep. at 37-39.) According
    to Bowers, she called the paramedics’ station to get help for
    Davis, but the unidentified person who answered the phone
    told her that it “takes three days for the Methadone to clear
    [i.e., obtain verification of an outpatient program] for
    [Davis] or for anyone in general.” (Bowers Dep. at 48-49.)
    Bowers stated that in her experience as a social worker for
    the jail, it takes three days to verify that a person was on
    methadone. (Bowers Dep. at 51.) Following her alleged
    telephone conversation with an unidentified person in the
    paramedics’ station (Mrs. Davis contests whether this
    conversation occurred), Bowers wrote in her log entry, “Ofc.
    Collier and I tried to get medical attention but no para-
    medic had been in building at this time” and “it takes
    according to paramedics 3 days to verify methadone for
    him.” (Bowers Dep. at Ex. 1.) Bowers recommended that
    Davis not be sent to his jail work assignment that day;
    Davis did not work that day. There is nothing in the record
    indicating that Bowers called the 24-hour emergency room
    available for emergency treatment of jail inmates.
    Officer Collier saw Bowers make a telephone call and
    assumed that she spoke to the paramedics, although he
    could not be sure she actually did. (Collier Dep. at 32, 34.)
    He then heard Bowers explain to Davis that it would take
    three days to get confirmation that he was on a methadone
    program. (Collier Dep. at 24.) Officer Collier called his
    supervisor, Sergeant Grant Martin, to advise him that
    Davis needed medical attention (either the correctional
    officer or an on-duty sergeant has the direct responsibility
    to contact the paramedics if an inmate was in need of
    medical attention). (Collier Dep. at 36-37.) Officer Collier
    did not call the paramedics himself, and did not verify
    whether Martin ever obtained medical attention for Davis.
    (Collier Dep. at 37.) Also, Officer Collier failed to call the
    24-hour emergency room.
    No. 05-1695                                                  7
    Sergeant Martin testified that if an inmate is seriously ill,
    an individual officer has a duty to report that to a para-
    medic or medical personnel directly and also carries a duty
    to report that to the sergeant on duty. (Martin Dep. at 21-
    22.) Sergeant Martin explained that if a social worker
    informed him that an inmate was too ill to work, his policy
    was to talk personally with that inmate. (Martin Dep. at
    39.) He also testified that his practice was to write up an
    Unusual Incident Report for an inmate who was unable to
    work. (Martin Dep. at 39-40.) Martin did not recall ever
    speaking with Davis, and there is no indication that he
    wrote an Unusual Incident Report. (Martin Dep. at 39.)
    There is also no indication that Martin called the paramed-
    ics, any emergency personnel or the 24-hour emergency
    room.
    Later in the day, after speaking to Bowers and Officer
    Collier, Davis called his wife, Deidre. (D. Davis Dep. at
    110.) According to Mrs. Davis, her husband told her that he
    had not received any medication, was in severe pain, and
    could not keep anything in his stomach. (D. Davis Dep. at
    110.) He also complained that the jail guards were ignoring
    his repeated requests for medical treatment. (D. Davis Dep.
    at 110.) Following this conversation with her husband, Mrs.
    Davis called the jail and spoke with a female employee that
    she remembered as Sergeant Carter. (D. Davis Dep. at 119.)
    Mrs. Davis explained that her husband was on a methadone
    program, had not received treatment, and was in excruciat-
    ing pain. (D. Davis Dep. at 119.) According to Mrs. Davis,
    Sergeant Carter responded that “Cook County don’t work
    that fast. It don’t work that fast for me, and I work here.
    Maybe he’ll get something tomorrow.” (D. Davis Dep. at
    119.) Officer Yolanda Carter testified in her deposition that
    she did not recall receiving such a call from Deidre Davis or
    any other member of James Davis’s family. (Carter Dep. at
    40.) Carter stated that if she received such a call, she would
    direct the caller to the inmate’s sergeant. (Carter Dep. at
    8                                               No. 05-1695
    39.) Carter explained that, in such a case, she would not
    make any record of the call nor would she contact medical
    personnel. (Carter Dep. at 39-40.)
    By the following day, Wednesday, October 2, 2002, James
    Davis had spent nearly five days in the Cook County Jail
    and had not received any methadone medication. That day,
    he approached Lieutenant Anita Mackey, requested metha-
    done treatment, and explained to her that he had filled out
    a methadone referral card several days earlier. (Mackey
    Dep. at 16-17.) Lieutenant Mackey was not aware that
    Davis had been at the jail—and without methadone— since
    September 27th. (Mackey Dep. at 17). Lieutenant Mackey
    explained to Davis that he would receive medication once
    his outside program was confirmed. (Mackey Dep. at 16-17.)
    She then called the paramedics to ask if Davis had been
    approved for methadone. (Mackey Dep. at 19-20.) Lieuten-
    ant Mackey recalled speaking with a paramedic with the
    last name of Furlow, who purportedly told Lieutenant
    Mackey that Davis had not been approved (even though
    Davis had in fact been approved for methadone on Septem-
    ber 30, 2002, two days earlier). (Mackey Dep. at 20.)
    Lieutenant Mackey did not call the pharmacy to ask if
    Davis had been approved for methadone, nor did she call
    the emergency room.
    Lieutenant Mackey then called a nurse to administer
    a medication called “Routine A” to Davis. (Mackey Dep. at
    21). Routine A is typically prescribed along with the drugs
    Compazine and Loperamide to inmates suffering from
    withdrawal while awaiting methadone confirmation.
    (B. Davis Dep. at 9, 11.) Routine A helps to alleviate some
    of a patient’s methadone withdrawal symptoms, but does
    not address all of them, nor is it a substitute for methadone
    treatment. (Singh Dep. at 63; 65).
    Later that day, Lieutenant Mackey received a telephone
    call from Deidre Davis. Lieutenant Mackey recalled that a
    No. 05-1695                                                 9
    woman who identified herself as Sergeant Carter from
    Division 8 transferred an “irate” person who had asked to
    talk to whomever was in charge of Dorm 4, where Davis
    was held. (Mackey Dep. at 14). Lieutenant Mackey stated
    that Mrs. Davis told her that she was concerned about her
    husband and that he needed his methadone medication.
    (Mackey Dep. at 24). According to Lieutenant Mackey, she
    told Mrs. Davis that her husband would get his medication
    once he had been confirmed, but that it would take any-
    where from two to three days, or maybe a week to get
    methadone. (Mackey Dep. at 25). After hanging up with
    Mrs. Davis, Lieutenant Mackey told Davis to lie down until
    the paramedics arrived. (Mackey Dep. at 31). There is no
    indication that Davis was ever seen by the paramedics for
    the purpose of alleviating his methadone withdrawal, and
    he was not seen by paramedics until later that day, after he
    suffered a seizure in connection with his cerebral aneurysm,
    and died shortly thereafter. (Mackey Dep. at 32).
    II. ANALYSIS
    A. Plaintiff did not waive her Monell claims.
    To establish Cook County’s liability under 
    42 U.S.C. § 1983
    , the plaintiff was required to show that Davis was
    deprived of a federal right, as a result of an express munici-
    pal policy, widespread custom, or deliberate act of a
    decision-maker for Cook County, which proximately caused
    his injury. Monell v. Dep’t of Soc. Servs. of New York, 
    436 U.S. 658
    , 690-91 (1978). The plaintiff here alleged that Cook
    County was deliberately indifferent to Davis’s serious
    medical needs in violation of the Eighth Amendment’s
    prohibition against cruel and unusual punishment. Estelle
    v. Gamble, 
    429 U.S. 97
    , 104 (1976). The district court held
    that the plaintiff had waived her Monell claim against Cook
    County by providing only “cursory allegations and argu-
    ments” and failing to cite legal authority in her response
    10                                                No. 05-1695
    memorandum to the defendants’ motion for summary
    judgment. See Davis v. Carter, No. 03-C-5309, 
    2005 U.S. Dist. LEXIS 7478
    , at *33 (N.D. Ill. Feb. 25, 2005). Although
    the district court was correct in noting that we have
    “repeatedly recognized that perfunctory and undeveloped
    arguments, that are not supported by pertinent authority,
    are waived.” Davis, 
    2005 U.S. Dist. LEXIS 7478
    , at *34, the
    plaintiff here did not present merely cursory allegations.
    As an initial matter, in their brief supporting their motion
    for summary judgment, the defendants set forth the proper
    Monell standard for municipal liability, and we see no
    reason why the plaintiff need cite additional legal authority
    in her response brief, provided that her argument depended
    entirely on the application of facts to the well-established
    Monell legal standard already presented in the defendants’
    brief. Under these circumstances, the plaintiff was merely
    required to document sufficient evidence to allow a jury to
    make a reasonable inference that Cook County had a
    widespread custom or practice that caused a cognizable
    injury to Davis. And this was done, without requiring the
    district court to “scour a record to locate evidence support-
    ing a party’s legal argument” nor “research and construct
    the parties’ arguments.” See, e.g., Estate of Moreland v.
    Dieter, 
    395 F.3d 747
    , 759 (7th Cir. 2005); LINC Fin. Corp.
    v. Onwuteaka, 
    129 F.3d 917
    , 921-22 (7th Cir. 1997). As
    shown below, the plaintiff here provided a wide range of
    competent evidence that would allow a jury to find both
    county and individual liability.
    Indeed, this case is distinguishable from instances in
    which we have held that a party has waived a claim for
    failing to cite both legal authority and supporting factual
    evidence. See, e.g., Estate of Moreland, 
    395 F.3d at 759
    (where plaintiffs “failed to discuss the facts relevant to their
    claim,” the court noted that “[p]erfunctory or undeveloped
    arguments are waived”); Bratton v. Roadway Package Sys.,
    Inc., 
    77 F.3d 168
    , 173 n.1 (7th Cir. 1996) (finding argument
    No. 05-1695                                               11
    waived because appellants neither identified specific
    evidence objected to nor cited authority for their position).
    While the plaintiff’s arguments here would have been more
    artful (and perhaps more persuasive to the district court) if
    she had cited relevant legal authority and fully developed
    her factual bases, she provided well-reasoned factual
    arguments supported by citations to the record. This is
    more than mere perfunctory argument and, as a result, a
    finding of waiver under such circumstances is not war-
    ranted.
    B. There is a disputed issue of material fact as to
    whether Cook County had a widespread prac-
    tice of failing to provide timely methadone
    treatment.
    The plaintiff provided sufficient evidence to create a
    disputed issue of material fact as to whether Cook County
    had a widespread practice or custom of inordinate delay
    in providing methadone treatment to inmates, which caused
    proximate harm to Davis. For instance, in his deposition,
    pharmacist Singh’s testimony, read in the light most
    favorable to the plaintiff, establishes that there
    are essentially no policies or procedures in place at Cook
    County to ensure that the verification of an inmate’s
    outpatient methadone treatment program is conducted in
    a timely fashion. Similarly, Singh’s testimony established
    that there is an absence of policies or procedures to ensure
    that once such verification is obtained, security personnel
    are informed in a timely fashion and inmates are brought
    to the pharmacy within a reasonable time period. Indeed,
    Singh testified that there is essentially no established
    checks-and-balances system to make sure that patients who
    suffer from methadone withdrawal—which the parties do
    not dispute is a significant medical issue—do not fall
    through the cracks for several days (or more). As a result,
    12                                               No. 05-1695
    according to Singh, it can routinely take one or two days for
    the pharmacy to confirm an inmate’s participation in
    a methadone program, and perhaps much longer to bring
    the inmate to the pharmacy as there is no “hard and fast
    rule” as to when security officers bring inmates to the
    pharmacy. (Singh Dep. at 39-43, 80.) Moreover, these
    customary delays may be exacerbated when an inmate’s
    admission occurs during the weekend, where there is very
    limited staffing in the pharmacy.
    In addition to Singh’s testimony, Cook County personnel
    working directly with the inmates confirmed a wide-
    spread practice of at least three days’ delay simply to verify
    the inmate’s outpatient methadone treatment regimen (and
    all indications in the record are that the process of confirm-
    ing an inmate’s methadone program is no more than a
    confirmatory telephone call). For instance, Officer Collier
    confirmed that, based on his extensive fourteen years of
    experience working at the jails, it can take up to three days
    to verify methadone treatment:
    Just by working in there for as long as I have,
    I know that’s what it takes. It takes about that
    much time if you are on a methadone program
    before you got incarcerated. It takes about three
    days . . . . When they come in, they are instantly
    withdrawn when they come in. They are sick when
    they come in. Some of them take it better than
    others. It depends on that individual. Most of them
    are sick for at least three to five days unless they
    were on a methadone program when fill [sic] the
    cards, they approve it. They get on methadone. It’s
    not so bad on them.
    (Collier Dep. at 24-26.) In addition, social worker Bowers
    also testified that it routinely took three days to verify that
    a person was on methadone. (Bowers Dep. at 51). Indeed,
    Bowers claimed that the paramedics that she purportedly
    No. 05-1695                                                   13
    contacted also confirmed that it took at least three days to
    verify methadone treatment and Bowers memorialized this
    understanding in her October 1, 2002, log entry.5 (Bowers
    Dep. at 48-49, Ex. 1). Mrs. Davis testified that Cook County
    personnel told her that “Cook County don’t work that fast,”
    suggesting that the delays that Mr. Davis was experiencing
    were customary. (D. Davis Dep. at 119). Finally, physician
    assistant Barbara Davis confirmed that she often provided
    medications other than methadone for periods of several
    days in an attempt to limit withdrawal symptoms until the
    jail received confirmation from the inmate’s outpatient
    program. (B. Davis Dep. at 9). This indirectly confirms that
    Cook County’s custom and practice routinely involved
    delays of at least three days in obtaining confirmation, and,
    coupled with Singh’s testimony above, suggests that it may
    be significantly longer before an inmate actually receives
    methadone.
    Cook County’s contrary arguments are unpersuasive. The
    thrust of Cook County’s argument, at least with respect to
    the evidence cited above, is that the testimony of Bowers is
    entirely inadmissible hearsay and Officer Collier’s testi-
    mony is too conclusory and void of requisite specific facts to
    defeat summary judgment. With regard to Bowers, Cook
    County focuses exclusively on Bowers’s purported conversa-
    tion with an unidentified paramedic, which indeed is
    inadmissible hearsay if offered solely to prove that Cook
    County routinely had three-day delays. But Cook County
    ignores that Bowers also testified as to the delays based on
    5
    Defendants contend that Bowers’s testimony and log entry
    are inadmissible hearsay and therefore cannot be considered at
    the summary judgment stage. This evidence, however, is admissi-
    ble for the purpose of establishing Bowers’s notice and awareness
    of at least alleged routine delays in verifying methadone treat-
    ment, although it is certainly inadmissible for establishing the
    truth of what the paramedic personnel purportedly told Bowers.
    14                                               No. 05-1695
    her personal experience as a social worker. Bowers had
    twelve years of experience as a social worker, and she
    attended to various requests from inmates on a daily basis.
    (Bowers Dep. at 49). During her deposition, Bowers was
    asked whether it was her prior understanding as a social
    worker for the jail that it takes three days for the jail to
    verify that an inmate is on a methadone program outside of
    the jail, and she responded in the affirmative. (Bowers Dep.
    at 51). This, of course, is plaintiff’s stronger evidence, and
    it would indeed be odd if a social worker with experience at
    Cook County jail lacked any personal knowledge of the
    general delays in receiving treatment. In any event, to the
    extent that Bowers’s personal experiences are not represen-
    tative or otherwise lack a firm foundation, that is a fruitful
    avenue for cross-examination, but is not a good basis for
    granting summary judgment.
    Cook County also argues that Officer Collier’s testimony
    is insufficient because it is nothing more than “generalized
    evidence,” lacking specific facts (such as “the percentage or
    numbers of inmates who had to wait for three days, two
    days, or for only a day” and whether those inmates also had
    serious medical needs). Instead, Cook County contends,
    Officer Collier’s testimony shows—at most—nothing more
    than “isolated instances where an unknown number of
    inmates, for unknown reasons, experienced a delay in
    receiving methadone.” Cook County supports this argument
    by relying on our decision in Jones v. City of Chicago, 
    787 F.2d 200
     (7th Cir. 1986). But Jones is readily distinguish-
    able. At issue in Jones was whether a municipality custom-
    arily ignored complaints of sexual misconduct by gynecolo-
    gists performing pelvic examinations. 
    Id. at 205
    . The
    plaintiffs contended that sexual misconduct by city-em-
    ployed physicians was not rare and attempted to support
    this contention by relying on a broad comment by the
    Department’s Director of Women’s Health, who essentially
    stated that such complaints may not be rare in general
    No. 05-1695                                                     15
    medical practice, whether in public or private clinics.6 
    Id. at 206
    . Because this single statement was merely a general
    conclusion (and one not targeted at the specific circum-
    stances of the plaintiffs’ claims), we held that this “state-
    ment amount[ed] to little more than a bald and conclusory
    statement.” 
    Id.
     In contrast, here the testimony from Bowers
    and Officer Collier about routine delays in providing
    methadone directly targeted the jail facility at issue in this
    case and was much more than a single “bald and conclusory
    statement” about correctional facilities in general. Cf.
    Jones, 
    787 F.2d at 206
    .
    Cook County also contends that plaintiff’s claims here fail
    because she has not presented enough evidence showing a
    series of past bad acts by Cook County. But to survive
    summary judgment, a plaintiff need not present a full
    panoply of statistical evidence showing the entire gamut of
    a defendant’s past bad acts to establish a widespread
    practice or custom. Instead, it is enough that a plaintiff
    present competent evidence tending to show a general
    pattern of repeated behavior (i.e., something greater than
    a mere isolated event). See, e.g., Cosby v. Ward, 
    843 F.2d 967
    , 983 (7th Cir. 1988) (explaining that “[t]here is no clear
    consensus among the courts as to what level of frequency of
    the challenged conduct evidences a custom, except that it
    must be more than one instance”).
    Cook County misinterprets our decision in Jackson v.
    Marion County, 
    66 F.3d 151
    , 152 (7th Cir. 1995), where we
    explained that “[t]he usual way in which an unconstitu-
    tional policy is inferred, in the absence of direct evidence, is
    6
    The Director’s initial statement appeared to more directly
    target the plaintiffs’ claims of what occurred with the municipal-
    ity’s public clinics, but, he subsequently clarified that he was
    only “talking in general in the medical practice,” and this court
    appears to have credited that clarification. Jones, 
    787 F.2d at 206
    .
    16                                                 No. 05-1695
    by showing a series of bad acts and inviting the court
    to infer from them that the policymaking level of govern-
    ment was bound to have noticed what was going on and by
    failing to do anything must have encouraged or at least
    condoned, thus in either event adopting, the misconduct
    of subordinate officers.” 
    Id.
     And as we indicated, “[w]hen
    this method of proof is used, proof of a single act of miscon-
    duct will not suffice; for it is the series that lays the premise
    of the system of inference.” 
    Id.
     But here, the plaintiff does
    not point to just one instance of delay without more and ask
    the court to infer an unconstitutional custom or practice on
    that basis alone. Rather, the plaintiff points to the delay in
    the instant case, delays inherent in the methadone verifica-
    tion procedures as related by pharmacist Singh, and the
    widespread delays attested to by Collier and Bowers based
    on their experiences as a correctional officer and social
    worker, respectively, among other circumstantial evidence
    supporting the existence of a general custom or practice.
    Cook County also argues that the plaintiff cannot estab-
    lish a widespread custom or practice because she failed to
    identify any other incarcerated individuals who had
    suffered from lack of methadone treatment. This argument,
    however, fails to appreciate the difference between showing
    repeated past bad acts versus repeated past injuries. See
    Woodward v. Correctional Med. Servs. of Ill., Inc., 
    368 F.3d 917
    , 929 (7th Cir. 2004). To establish a widespread custom
    or policy, the plaintiff here was not required to show that
    Cook County’s alleged repeated pattern of delay (i.e., its
    alleged past “bad acts”) actually caused pain and suffering
    to other inmates in need of medical intervention (i.e.,
    repeated past injuries). See 
    id.
     Instead, it was enough to
    provide competent evidence tending to show that Cook
    County routinely failed to provide methadone to inmates for
    several days. See 
    id.
     (holding that “the plaintiff’s failure to
    introduce evidence of any suicide at the Lake County jail
    besides [the plaintiff]” did not “doom[] plaintiff’s efforts to
    No. 05-1695                                               17
    prove a custom or practice.” “[Defendant] does not get a ‘one
    free suicide’ pass”); see also Estate of Moreland v. Dieter,
    
    395 F.3d 747
    , 760-61 (7th Cir. 2005) (citing Woodward for
    the proposition that “the plaintiff need not show that the
    policy practice, or custom resulted in past deprivations of
    rights”).
    Now, whether Cook County in fact routinely had several
    days’ delay, of course, is a disputed material fact at the
    heart of this case. Thus, Cook County’s persistent argument
    that any delays were isolated and due to factors outside of
    its control may well carry the day with the fact-finder—but
    these are not arguments amenable to summary judgment.
    See, e.g., Hall v. Ryan, 
    957 F.2d 402
    , 406 (7th Cir. 1992)
    (affirming the denial of defendants’ motion for summary
    judgment and explaining that “[a]t trial the defendants may
    be able to adduce various defenses, but they may not now
    avoid suit under the qualified immunity doctrine on the
    record as it now exists”).
    C. There are disputed issues of material fact as to
    whether any of the individual defendants were
    deliberately indifferent to Davis.
    The plaintiff has also presented enough evidence to create
    triable issues of fact regarding whether certain individual
    defendants were deliberately indifferent by failing to ensure
    that Davis received timely methadone treatment. To
    establish a claim for violation of Davis’s Eighth Amendment
    rights, the plaintiff was required to make two showings.
    Estate of Novack ex rel. Turbin v. County of Wood, 
    226 F.3d 525
    , 529 (7th Cir. 2000). “First, the danger to the inmate
    must be objectively serious, posing a substantial risk of
    serious harm.” 
    Id.,
     citing Haley v. Gross, 
    86 F.3d 630
    ,
    640-41 (7th Cir. 1996). The parties do not dispute that the
    plaintiff established this element. “Second, the prison
    official must have a sufficiently culpable state of mind—one
    of ‘deliberate indifference’ to inmate health or safety.” 
    Id.
    18                                               No. 05-1695
    Deliberate indifference requires something more than
    negligence, but need not be a purposeful or knowing
    infliction of harm. 
    Id.
     Deliberate indifference requires that
    a prison official subjectively know of and disregard a
    substantial risk of harm. 
    Id.
     “ ‘Deliberate indifference’ is
    simply a synonym for intentional or reckless conduct,” and
    can be established indirectly through circumstantial
    evidence. Foelker v. Outagamie County, 
    394 F.3d 510
    , 513
    (7th Cir. 2005). As discussed more fully below, the plaintiff
    has succeeded in providing sufficient competent evidence to
    allow a jury to make the decision of whether certain
    individual defendants engaged in reckless conduct with
    regard to Davis’s lack of medical care.
    1. Officer Collier and Sergeant Martin
    There are disputed issues of material fact as to whether
    Officer Collier and/or Sergeant Martin were deliberately
    indifferent. Specifically, Officer Collier admitted that a
    correctional officer or sergeant has the direct responsibility
    to contact the paramedics if an inmate is in need of medical
    attention. Yet in this case, there is a disputed issue of
    material fact regarding whether Officer Collier recklessly
    disregarded Davis’s medical needs when he failed to contact
    the paramedics or the 24-hour emergency room directly
    after he learned that Davis was “dope sick,” observed that
    Davis was suffering, and heard that “it felt like somebody
    was ripping [Davis’s] insides out.” See Foelker, 
    394 F.3d at 513
     (holding that a reasonable jury could conclude that
    defendant was recklessly or maliciously ignoring the
    plaintiff’s signs of methadone withdrawal). In addition,
    there are disputed facts about whether Officer Collier acted
    reasonably when he delegated responsibility to Bowers to
    contact the paramedics and ensure that Davis received
    prompt medical attention. As a result, a reasonable jury
    could conclude that Officer Collier intentionally or reck-
    No. 05-1695                                               19
    lessly ignored Davis’s need for timely medical attention.
    Similar triable issues of fact apply to Sergeant Martin,
    since there is a disputed issue of material fact over whether
    Sergeant Martin held the ultimate responsibility for
    contacting the paramedics or the hospital to ensure that
    Davis received prompt medical attention. Officer Collier
    testified that he informed Sergeant Martin of Davis’s
    serious medical condition, but it is undisputed that Ser-
    geant Martin failed to file an Unusual Incident Report or
    take any action to obtain medical treatment for Davis (or
    otherwise supervise and confirm that Davis’s medical needs
    were attended). In addition, Sergeant Martin claimed to
    follow a uniform policy of speaking directly with inmates
    who reported ill, but there is nothing in the record indicat-
    ing that he spoke with Davis. Thus, taken together, the
    plaintiff has presented sufficient evidence to allow a
    reasonable jury to determine whether Officer Collier and/or
    Sergeant Martin were deliberately indifferent. See, e.g.,
    Sherrod v. Lingle, 
    223 F.3d 605
    , 612 (7th Cir. 2000) (revers-
    ing summary judgment, where plaintiff “presented evidence
    which might prove that the prison staff knew of and
    disregarded a serious risk to his health”).
    2. Social worker Bowers
    Plaintiff has also presented sufficient evidence for a jury
    to determine whether social worker Bowers was deliber-
    ately indifferent. At the outset, there is a heated factual
    dispute as to whether Bowers actually contacted and spoke
    with the paramedics on Davis’s behalf. Bowers claims to
    have called the paramedics and to have spoken with
    someone at the paramedics station. Her log entry appears
    to support her claim. The paramedics and other emergency
    medical personnel deposed in this matter, however, either
    deny receiving such a call or have no recollection of it. In
    addition, there is no dispute that no paramedics or ERTs
    attended to James Davis on October 1, 2002. Thus, a
    20                                             No. 05-1695
    reasonable jury could find that Bowers failed to contact the
    paramedics as she claims to have done and failed to conduct
    the requisite follow-up with either Davis, the paramedics,
    or other correctional or medical personnel. These purported
    failures could constitute deliberate indifference to the
    substantial risk of harm that Davis faced. See Foelker, 
    394 F.3d at 513
    .
    3. Lieutenant Mackey
    Plaintiff failed to raise any argument in her briefs
    pertaining to Lieutenant Mackey, and, as a result, has
    waived any challenge to the district court’s grant of sum-
    mary judgment in favor of Lieutenant Mackey. See, e.g.,
    Weinstein v. Schwartz, 
    422 F.3d 476
    , 477 (7th Cir. 2005)
    (failure to develop arguments constitutes waiver).
    4. Paramedics Westbrook, Patton, Moore and
    Hill
    The evidence raised by the plaintiff with respect to
    paramedics Westbrook, Patton, Moore and Hill is insuffi-
    cient to survive summary judgment. Although there is a
    factual dispute over whether Bowers placed a telephone call
    to the paramedics, the plaintiff presents no evidence that
    could allow a jury to determine which of the paramedics—if
    any—received Bowers’s purported telephone call. The
    paramedics either deny or cannot recall receiving a call
    from Bowers, and Bowers cannot identify who answered the
    call, nor is there testimony from anyone else that could
    allow the jury to make a reasonable inference as to the
    identity of whomever answered Bowers’s alleged telephone
    call. Thus, although there is an evidentiary conflict over
    whether Bowers placed a telephone call, there is simply an
    evidentiary vacuum pertaining to the identity of the
    paramedic. And when the evidence provides for only
    No. 05-1695                                               21
    speculation or guessing, summary judgment is appropriate.
    See Hedberg v. Indiana Bell Telephone Co., Inc., 
    47 F.3d 928
    , 931-32 (7th Cir. 1995) (holding that evidence leading
    only to speculation cannot be a defense to summary judg-
    ment); Morfin v. City of East Chicago, 
    349 F.3d 989
    , 1002
    (7th Cir. 2003) (same).
    5. Officer Carter
    The evidence presented with respect to Officer Yolanda
    Carter is also insufficient to create a jury question with
    respect to whether Officer Carter was deliberately indif-
    ferent. The plaintiff’s sole evidence was that Officer Carter
    purportedly received a telephone call from Mrs. Davis
    and that, after being informed that Davis had not yet
    received methadone treatment and was in excruciating
    pain, Officer Carter allegedly responded that “Cook County
    don’t work that fast. It don’t work that fast for me, and
    I work here. Maybe he’ll get something tomorrow.” Officer
    Carter then appropriately transferred Mrs. Davis’s call to
    a person responsible for Davis’s medical care, Lieutenant
    Mackey. There is no evidence in the record indicating that
    Officer Carter’s job duties included anything more than
    answering the telephones, and the plaintiff does not point
    to any evidence indicating that Officer Carter’s position
    included follow-up responsibility regarding Davis’s medical
    needs. As a result, even when viewing the evidence in the
    light most favorable to Mrs. Davis, the most that can be
    shown is that Officer Carter made an insensitive comment
    to Mrs. Davis, but that otherwise is not enough for a jury to
    find that she was deliberately indifferent to Davis’s medical
    needs, particularly in light of the undisputed evidence that
    she promptly transferred Mrs. Davis’s call to the appropri-
    ate personnel.
    22                                           No. 05-1695
    III. CONCLUSION
    For the foregoing reasons, the district court’s grant of
    summary judgment is REVERSED with regard to Cook
    County and individual defendants Collier, Bowers, and
    Martin, and is AFFIRMED with regard to individual defen-
    dants Mackey, Westbrook, Patton, Moore, Hill, and Carter.
    We REMAND for further proceedings consistent with this
    opinion.
    A true Copy:
    Teste:
    ________________________________
    Clerk of the United States Court of
    Appeals for the Seventh Circuit
    USCA-02-C-0072—6-28-06