Vivian Trevizo v. Nancy Berryhill ( 2017 )


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  •                       FOR PUBLICATION
    UNITED STATES COURT OF APPEALS
    FOR THE NINTH CIRCUIT
    VIVIAN R. TREVIZO,                                  No. 15-16277
    Plaintiff-Appellant,
    D.C. No.
    v.                            2:14-cv-00616-
    SRB
    NANCY A. BERRYHILL, Acting
    Commissioner Social Security,                       ORDER AND
    Defendant-Appellee.                    AMENDED
    OPINION
    Appeal from the United States District Court
    for the District of Arizona
    Susan R. Bolton, District Judge, Presiding
    Argued and Submitted May 16, 2017
    San Francisco, California
    Filed July 10, 2017
    Amended September 14, 2017
    Before: Sidney R. Thomas, Chief Judge, Kim McLane
    Wardlaw, Circuit Judge, and Brian M. Morris,*
    District Judge.
    Order;
    Opinion by Judge Wardlaw
    *
    The Honorable Brian M. Morris, United States District Judge for the
    District of Montana, sitting by designation.
    2                     TREVIZO V. BERRYHILL
    SUMMARY**
    Social Security
    The panel reversed the district court’s order affirming the
    denial of disability benefits by the Commissioner of the
    Social Security Administration, and remanded with
    instructions to remand to the administrative law judge
    (“ALJ”) for the calculation and award of benefits.
    The panel held that the ALJ did not follow the appropriate
    methodology for weighting a treating physician’s opinion,
    and there was no legitimate stated reason for rejecting the
    treating physician’s opinion. The panel concluded that the
    ALJ should have credited the treating physician’s opinion and
    found that claimant was disabled. The panel further held that
    the district court erred by developing its own reasons to
    discount the treating physician’s opinion, rather than
    reviewing the ALJ’s reasons for substantial evidence.
    The panel held that the ALJ erred in discounting the
    claimant’s testimony regarding her subjective symptoms.
    The panel held that the vast majority of the ALJ’s bases for
    rejecting claimant’s testimony were legally or factually
    erroneous; and substantial evidence did not support a finding
    that claimant’s symptoms were not as severe as she testified,
    particularly in light of the extensive medical record
    objectively verifying her claims.
    **
    This summary constitutes no part of the opinion of the court. It has
    been prepared by court staff for the convenience of the reader.
    TREVIZO V. BERRYHILL                      3
    The panel held that each of the “credit-as-true” factors
    outlined in Garrison v. Colvin, 
    759 F.3d 995
    , 1020 (9th Cir.
    2014), was satisfied, and therefore remand for the calculation
    and award of benefits was warranted.
    COUNSEL
    Mark Caldwell (argued), Mark Caldwell P.C., Phoenix,
    Arizona, for Plaintiff-Appellant.
    Jeffrey E. Staples (argued) and Lisa Goldoftas, Assistant
    Regional Counsel; Mathew W. Pile, Acting Regional Chief
    Counsel, Seattle Region X; Elizabeth A. Strange, Acting
    United States Attorney; Office of the General Counsel, Social
    Security Administration, Seattle, Washington; for Defendant-
    Appellee.
    ORDER
    The opinion filed on July 10, 2017 is amended, and an
    amended opinion is filed. With these amendments, we deny
    Defendant-Appellee’s petition for panel rehearing. No future
    petitions for rehearing or petitions for rehearing en banc will
    be entertained. The mandate shall issue forthwith.
    IT IS SO ORDERED.
    4                  TREVIZO V. BERRYHILL
    OPINION
    WARDLAW, Circuit Judge:
    Vivian Trevizo (“Trevizo”), a 65-year-old woman last
    employed as a security guard nine years ago, in 2008, appeals
    the district court’s order affirming the denial of disability
    benefits by the Commissioner of the Social Security
    Administration. Trevizo argues that the administrative law
    judge (“ALJ”) improperly rejected the medical opinion of her
    treating physician and erroneously discounted her symptom
    testimony. We reverse the judgment below with instructions
    to remand to the ALJ for the calculation and award of
    benefits.
    I.
    A. Procedural history.
    Trevizo applied for disability benefits on April 8, 2010,
    claiming a disability onset date of August 15, 2008. On June
    24, 2010, Trevizo’s claim was denied. On reconsideration on
    October 29, 2010, however, the agency found that Trevizo
    met “the medical requirements for disability benefits” as of
    September 16, 2010. Trevizo requested a hearing before an
    ALJ to challenge the onset date in the partially favorable
    decision. At the hearing, held on August 23, 2012, Trevizo
    presented extensive medical records to support her claimed
    impairments and testified at length about how those
    impairments affect her daily activities and limit her ability to
    perform work. The ALJ found that Trevizo was not disabled
    and denied the claim in its entirety on September 27, 2012.
    On January 28, 2014, the Appeals Council denied Trevizo’s
    agency appeal, and Trevizo sought judicial review of the
    TREVIZO V. BERRYHILL                        5
    agency’s decision in the district court for the District of
    Arizona. On May 13, 2015, the district court affirmed the
    ALJ’s decision. Trevizo timely appealed.
    B. Personal and medical history.
    The administrative record and the evidence presented at
    the hearing comprehensively address Trevizo’s physical
    health and impairments. Trevizo suffers from uncontrolled
    Type II diabetes, psoriasis, hypertension, high cholesterol,
    chronic lumbago, invertebral disc degeneration, psoriatic
    arthritis, and mild scoliosis. Since 2008 she has also
    experienced migraines, Achilles tendinitis, heel and Achilles
    bone spurs, vaginitis, urinary tract infections, pelvic
    inflammatory disease, fatigue, weakness, and several bouts of
    conjunctivitis. Her past surgeries include carpal tunnel
    surgery on both wrists, a hysterectomy, gallbladder removal,
    an appendectomy, partial intestinal surgery, and a
    colonoscopy in which a large polyp was removed. In March
    2012, Trevizo was admitted to the emergency department
    complaining of chest pain, and she was released upon
    treatment. Throughout this period Trevizo has been severely
    or morbidly obese.
    1. Treating providers.
    Dr. Ravi Galhotra is Trevizo’s primary care physician.
    The record reflects that Trevizo had at least 22 medical visits
    with Dr. Galhotra between January 2008 and August 2012.
    Trevizo has consulted Dr. Galhotra extensively for her
    psoriasis and accompanying back and joint pain, as well as
    for treatment of cold and sinus symptoms, ear infections,
    conjunctivitis, migraines and headaches, weakness, fatigue,
    yeast infections, urinary tract infections, chest pain, and other
    6                  TREVIZO V. BERRYHILL
    ailments. The first mention of a skin condition in Trevizo’s
    medical records was on January 2, 2009, when she visited Dr.
    Galhotra complaining of a rash. The doctor reported
    “[m]ultiple skin abscesses on various parts of her body” in his
    treatment notes. On January 20, 2009, Dr. Galhotra again
    evaluated the rash, noting that Trevizo was not compliant
    with her diabetes medication because she feared it was
    causing the rash and related itching. By January 29, 2009, the
    treatment notes reflect a “[r]ash throughout her body
    particularly on the scalp” and contain the first explicit
    mention of psoriasis. Trevizo visited Dr. Galhotra for flare-
    ups of her psoriasis over the next few years, while also
    consulting with dermatologists. During this time, Trevizo
    visited Dr. Galhotra regularly for pain as well. Dr. Galhotra’s
    notes reflect that Trevizo complained of lower back pain as
    early as May 1, 2008, and that at most of her subsequent
    appointments she had lower back pain and pain in her other
    joints, particularly her elbows and ankles. On November 6,
    2009, Dr. Galhotra reported positive straight-leg raising tests
    and the inability to stand on her toes and heels. The notes
    reflect that Dr. Galhotra prescribed Vicodin and Tramadol
    hydrochloride for Trevizo’s disc degeneration, and
    consistently counseled her about weight loss, exercise, and
    diet.
    Dr. Galhotra completed a check-the-box medical
    assessment of Trevizo’s ability to do work-related physical
    activities. He wrote that she suffered from diabetes, disc
    degeneration, hypertension, and psoriasis. Dr. Galhotra also
    wrote that Trevizo could both occasionally and frequently lift
    20 pounds; could stand and/or walk for less than two hours in
    an eight-hour workday, which he noted was “b’cause [sic] of
    back pain”; and could sit with normal breaks for up to three
    hours per day. He further noted that her symptoms would
    TREVIZO V. BERRYHILL                       7
    require her to alternate sitting and standing four or five times
    per eight-hour shift. He noted that she could never kneel or
    crawl and could occasionally climb, stoop, balance, or
    crouch. Dr. Galhotra concluded that, because of her carpal
    tunnel surgery, Trevizo could only occasionally use her hands
    for simple grasping, gross and fine manipulation, and
    reaching. He cautioned that Trevizo should limit exposure to
    heights, moving machinery, temperature extremes, and
    chemicals. He did not provide additional comments to
    explain his assessment.
    Following Trevizo’s appointment with Dr. Galhotra
    during which he first found “skin abscesses,” Trevizo
    consulted Dr. Lisa Hynes, a dermatologist. Dr. Hynes tried
    several treatments with Trevizo, none of which was
    successful. At the first appointment on February 3, 2009,
    Trevizo stated that she had experienced a rash for about one
    month (a statement consistent with her January 2, 2009
    appointment with Dr. Galhotra) and went to the emergency
    department when the rash appeared. On February 9, 2009,
    Dr. Hynes reported that the psoriasis had spread to 25 percent
    of Trevizo’s body surface area (“BSA”). Dr. Hynes started
    Trevizo on “systemic” treatment “[d]ue to extent of disease.”
    At a February 23, 2009 appointment, the notes indicate “no
    improvement” in the psoriasis, which “continue[d] to spread.”
    March 23, 2009 was Trevizo’s final appointment with Dr.
    Hynes; she reported some improvement but “still significant
    breaking out” and nausea related to the medication. Dr.
    Hynes noted that 35 percent of Trevizo’s BSA was covered
    with psoriasis and started Trevizo on Humira injections.
    After ending treatment with Dr. Hynes, Trevizo turned to
    Dr. Lindsay Ackerman, who is her primary treating
    dermatologist and who has been responsible for most of the
    8                   TREVIZO V. BERRYHILL
    care related to her psoriasis. Trevizo had at least 22 medical
    visits with Dr. Ackerman between February 2010 and June
    2012. Trevizo first visited Dr. Ackerman on February 23,
    2010. Dr. Ackerman reported that Trevizo had developed
    psoriasis “one year ago” and that to treat it Trevizo had taken
    cyclosporine, which she discontinued for fear of exacerbating
    her kidney disease, and Humira, which she took for six
    months and discontinued upon losing her insurance. Dr.
    Ackerman’s treatment notes reveal that Trevizo’s BSA
    coverage ranged from 6 percent in February 2010 to a high of
    nearly 90 percent following a severe flare-up in July 2010.
    Dr. Ackerman tried numerous treatment options with
    Trevizo—including topical treatments, cyclosporine, Humira,
    Remicade, Enbrel, methotrexate, and Stelara—most of which
    resulted in some initial improvement followed by an ultimate
    failure of treatment. Dr. Ackerman eventually wrote that
    Trevizo was “notable” for having failed so many different
    treatments. Dr. Ackerman noted that Trevizo suffered from
    regular flare-ups, joint pain, itchiness (and related difficulty
    sleeping), foul smells from the plaques (requiring showering
    three or four times daily), and fatigue.
    On April 2, 2012, Dr. Ackerman wrote that Trevizo had
    been hospitalized with severe elbow pain and that the
    hospitalization “revealed . . . arthritis that was associated with
    her psoriasis.” Trevizo was prescribed oxycodone, which she
    did not take “as she was fearful of becoming narcotic
    addicted. Instead she took hydroxyzine which she says kept
    her pain under control.”
    2. Examining physician.
    Dr. Charles House is a psychologist who evaluated
    Trevizo for the agency on September 16, 2010. He observed
    TREVIZO V. BERRYHILL                        9
    that she “presented as being an obese woman whose energy
    level was low” and that she “tended to sit with her head
    resting on her hand for much of the time.” He described her
    social and language skills as “not very well developed” and
    said she was “not very aware and was not very attentive.” He
    described her as appearing to have “borderline intellectual
    functioning.” During questioning by Dr. House, Trevizo did
    not respond when asked who was president during the Civil
    War; did not understand the question when asked what the
    proverb “strike while the iron is hot” meant; incorrectly
    added four plus nine; did not understand the question when
    asked to count backwards from 70 by sevens; and could not
    spell the word “world” backwards. Dr. House noted that he
    skipped a task “as [he] was unable to get this woman to attend
    to and follow directions.” Trevizo told Dr. House that “her
    main problem was that her feet hurt” because of her psoriasis
    and that her diabetes also made her “tired and moody.”
    There was uncertainty about Trevizo’s educational
    background during her evaluation with Dr. House. Trevizo
    told Dr. House she was placed in a special education class in
    high school without her mother’s knowledge; the
    psychologist wrote, “This seems unlikely as the parents
    would have had to have given consent to the school for her to
    be evaluated, and would then have to give approval for the
    child to take part in special ed.” Dr. House added, “I tried to
    clarify the matter, but had difficulty doing so. . . . Perhaps she
    was assigned to some sort of remedial class [for one] year.”
    Dr. House also reported that Trevizo’s responses about her
    reason for leaving her job were “confusing.” “She seemed to
    indicate that she left that job because she was having
    problems with psoriasis. . . . I initially heard her to say, ‘They
    wanted to remove me from this job.’ She then seemed to
    indicate that she was the one that wanted a different job
    10                TREVIZO V. BERRYHILL
    because she was allegedly being harassed by truck drivers.
    She seemed to indicate that she quit this job.”
    In summary, Dr. House wrote that Trevizo “displayed
    problems with attention and awareness,” “seem[ed] to have
    some problems with insight,” and “lacked normal social
    skills.” He said her “presentation was suggestive of
    borderline intellectual functioning.”
    3. Non-examining physicians.
    Dr. Robert Quinones reviewed Trevizo’s records for the
    agency and completed a Residual Functional Capacity
    (“RFC”) assessment. He opined that Trevizo could
    occasionally lift or carry 20 pounds, frequently lift or carry
    10 pounds, stand or walk for six hours in an eight-hour
    workday, sit for six hours in day, and push or pull an
    unlimited amount. He concluded that Trevizo was not
    disabled because, despite experiencing “some discomfort”
    from her conditions, she was not “significantly restricted in
    [her] ability to get about and perform ordinary daily
    activities.”
    After Trevizo sought reconsideration of the initial denial
    of benefits, Dr. Jonathan Zuess completed an RFC assessment
    for the agency. Dr. Zuess noted that the psoriasis had
    worsened since Trevizo’s initial application; that Trevizo was
    having increased difficulty walking, sitting, standing, and
    being exposed to heat; and that she was suffering from
    depression. Dr. Zuess declined further testing of Trevizo’s
    intellectual functioning, despite Dr. House’s provisional
    borderline intellectual functioning diagnosis, because
    intellectual limitations were “already ruled out by her work
    history and [activities of daily living].” After reviewing Dr.
    TREVIZO V. BERRYHILL                     11
    House’s evaluation, Dr. Zuess concluded that she “has the
    basic mental functional capacities necessary to perform
    simple work.” Dr. Zuess also opined that Trevizo could
    perform only physically “light” work. Finally, Dr. Zuess
    concluded Trevizo was disabled based on the combination of
    her physical and mental limitations. Because there was no
    evidence in the record of her intellectual limitations prior to
    Dr. House’s examination, Dr. Zuess set the onset date as the
    date of that evaluation, September 16, 2010.
    4. Self-reporting and third-party evidence.
    In an Exertional Daily Activities Questionnaire, Trevizo
    reported that in an average day she would “[s]tay home,
    clean, take my medications.” In response to a question about
    how her symptoms interfered with a normal day, she wrote
    that her psoriasis was “all over my body and very noticeable
    has me itchy all day I’m scratching my body. My sores start
    to bleed people look at me . . . . It causes me pain on my head
    when sores open. Its [sic] all over my head and face. I get
    very dizzy and have my diabetes and insulin shots.” She
    added that she could walk “maybe . . . 30 min” with breaks.
    Trevizo wrote that she was able to lift 15 pounds; that she did
    “light house work” but could not be on her feet for more than
    15 minutes because of pain from her sores and dizziness from
    her diabetes; that her symptoms, including shortness of breath
    and lightheadedness, caused her to struggle to complete
    chores and leave them “halfway done”; that she got five hours
    of sleep at most per night; that she required rest periods and
    naps during the day; that she avoided the sun because it hurt
    her sores; and that before her illness she could do chores.
    Trevizo also filled out a Function Report. When asked to
    describe a typical day from beginning to end, Trevizo wrote,
    12                 TREVIZO V. BERRYHILL
    “I get me and my kids ready for the day. Every thing I do;
    never gets finished; because I get really exausted [sic].” She
    reported that her childcare responsibilities required feeding
    and bathing the children. She repeatedly described her daily
    chores as never being completed because of fatigue.
    In a Work History Report, Trevizo said that as a security
    guard her job was to “[j]ust sit in my car and make sure no
    one was on the site” and that she would walk, stand, and sit
    “off and on for 8 hours.” She used her hands for holding a
    notebook and writing reports. The security guard job “did not
    require[] any lifting at all.”
    Trevizo’s granddaughter Virginia Trevizo (“Virginia”)
    filled out a Third-Party Function Report. Virginia wrote that
    she spent “day and night” with Trevizo, “help[ing] her alot
    [sic].” Virginia reported that her grandmother’s tasks did not
    get completed without her help; that her family would “watch
    the kids for [Trevizo] when she is sick”; that before her
    illness Trevizo was able to dance, run, play sports, and
    decorate; that because of her illness Trevizo did not “get sleep
    at all”; that Trevizo’s primary chores, cleaning and laundry,
    “never [got] finished” because of her illness; and that Trevizo
    did not do house or yard work because “she will probably be
    [exhausted] or sick.”
    C. ALJ hearing.
    At the hearing before the ALJ, Trevizo testified that she
    left her job as a security guard in 2008 because she “started
    breaking out” and her diabetes was uncontrolled despite
    taking insulin. She testified that she had previously worked
    as a cashier but was unable to continue after she received
    carpal tunnel surgery and that she experienced “tingling” in
    TREVIZO V. BERRYHILL                     13
    her hands when she used them to pick up items and do
    chores. When asked why she was unable to work, Trevizo
    responded, “Because of the itchiness and I get a lot of muscle
    spasm in my legs. And it just burns . . . .” She explained that
    the treatments for her psoriasis were not working, including
    Dr. Ackerman’s latest treatment, Stelara. Trevizo reported
    that when she was doing household chores she periodically
    experienced difficulty concentrating because of pain and
    itchiness and that her husband would have to take over the
    task so she could shower to relieve her symptoms. She
    testified that she showered at least three times per day to
    address the itching and the odor caused by her psoriasis
    plaques. Trevizo explained that she had to wear loose-fitting
    clothing to be comfortable during flare-ups. When asked
    about limitations on sitting, Trevizo said, “[R]ight now,
    because I don’t have my sore on my buttocks, I could sit for
    a while then I go and take me a shower because of the itches.”
    She said that her hands periodically got tingly and numb and
    that she got headaches, which she initially attributed to her
    blood pressure before clarifying, “I don’t know why I get
    these headaches.” She attributed several issues to her
    diabetes, stating that her doctor had told her that diabetes
    caused her “muscle spasms” and made her tired and dizzy.
    She said that when she had worked as a security guard she
    had “run[] around the buildings” but now could neither run at
    all nor walk a mile.
    Trevizo testified that her 18-year-old grandson helped her
    with housework and that she lived with her husband,
    grandson, and two adopted children, a 7 year old (fostered in
    2005 and adopted in 2010) and a 3 year old (fostered in or
    before 2009 and adopted in 2011). She agreed that her doctor
    had provided a note verifying that she was medically able to
    care for the children, although the record is unclear as to
    14                  TREVIZO V. BERRYHILL
    when that note was provided. Trevizo explained that she was
    presently fostering a 2 year old, who had been in her home
    for a year, and had fostered other young children in the past.
    She testified that when she received notices from the foster
    care review board, she would call into those hearings or
    sometimes attend in person. She had also gone to the
    dependency court and severance hearings for the children she
    had adopted and met with their caseworkers. When asked
    what “kind of care” the 2-year-old foster child required,
    Trevizo responded, “He’s normal, he doesn’t have no
    problems” and said that he did not go to “counsel.” She
    testified that the adopted children also had no special needs.
    The vocational expert (“VE”) addressed hypotheticals put
    to her by the ALJ. The ALJ asked about a hypothetical
    claimant who could occasionally lift or carry 50 pounds,
    frequently lift 25 pounds, sit for six to eight hours in an eight-
    hour workday, stand or walk for six to eight hours, and
    frequently use her hands for fine and gross manipulation.
    The VE testified that such a claimant would be able to work
    as a security guard or a foster parent. The ALJ posed further
    hypotheticals, including about a claimant who could
    occasionally lift or carry 20 pounds, frequently lift or carry
    10 pounds, sit for six to eight hours, stand or walk for six to
    eight hours, and frequently use her hands for fine and gross
    manipulation (who the VE testified could work as a security
    guard); a similar claimant who could stand or walk less than
    two hours (who the VE testified could do only sedentary
    work); and a claimant who required up to three breaks per
    day to shower (who the VE testified could not do any work).
    Finally, the ALJ described a claimant with the limitations
    outlined in Dr. Galhotra’s opinion, and the VE testified that
    there was no available work for such a claimant because the
    TREVIZO V. BERRYHILL                              15
    total work time permitted by the claimant’s limitations was
    less than full time.
    D. ALJ decision.
    The ALJ followed the five-step sequential evaluation
    process for determining whether an individual is disabled. At
    the first step, she found Trevizo was not engaged in
    “substantial gainful activity,” which would disqualify her
    from receiving benefits. At the second step, the ALJ
    concluded that Trevizo’s diabetes and “psoriasis
    arthropathy”1 constituted severe impairments, and that
    Trevizo’s hypertension, obesity, high cholesterol, migraines,
    colon polyp, diverticulitis, lumbago, ankle pain, and
    intellectual impairment were nonsevere. At step three, the
    ALJ found that Trevizo did not have an impairment or
    combination of impairments that met or medically equaled
    the severity of one of the listed impairments in 20 C.F.R. Part
    404, Subpart P, Appendix 1.
    Between steps three and four, the ALJ found Trevizo had
    the RFC to perform medium work, meaning that she could
    occasionally lift or carry 50 pounds, frequently lift or carry
    25 pounds, sit for six to eight hours per eight-hour workday,
    stand or walk for six to eight hours, and frequently use her
    upper extremities for fine and gross manipulation. See
    
    20 C.F.R. § 404.1567
    (c). The ALJ found that Trevizo’s
    1
    The ALJ referred to Trevizo’s “psoriasis arthropathy” as one of two
    severe impairments, but that section of the ALJ’s decision is about
    psoriasis. The ALJ did not distinguish psoriasis—a skin condition
    resulting in red, patchy plaques—from psoriatic arthritis or arthropathy,
    an arthritis associated with psoriasis that causes joint pain, stiffness, and
    swelling. Trevizo has both disorders.
    16                 TREVIZO V. BERRYHILL
    claims about the severity of her diabetes and arthritis were
    not supported by the medical treatment notes and that her
    statements were inconsistent. The ALJ rejected the medical
    opinions of treating physician Dr. Galhotra and non-
    examining physician Dr. Zuess; she gave “some weight” to
    the opinion of non-examining physician Dr. Quinones,
    though she discounted it because she thought it unlikely that
    Dr. Quinones was aware of Trevizo’s childcare activities; and
    she gave “significant weight” to the opinion of examining
    physician Dr. House and his conclusion that Trevizo “showed
    signs of borderline intellectual functioning” but not anxiety
    or depression. At step four, the ALJ determined that Trevizo
    was able to perform her past relevant work as a security
    guard. As a result, the ALJ concluded that Trevizo had not
    been under a disability between August 15, 2008 and the date
    of the decision. Accordingly, the ALJ denied benefits.
    II.
    We review de novo a district court’s order affirming a
    denial of Social Security benefits by the Commissioner.
    Brown-Hunter v. Colvin, 
    806 F.3d 487
    , 492 (9th Cir. 2015).
    We set aside a denial of Social Security benefits only when
    the ALJ decision is “based on legal error or not supported by
    substantial evidence in the record.” Benton ex rel. Benton v.
    Barnhart, 
    331 F.3d 1030
    , 1035 (9th Cir. 2003). “Substantial
    evidence means more than a mere scintilla, but less than a
    preponderance. It means such relevant evidence as a
    reasonable mind might accept as adequate to support a
    conclusion.” Desrosiers v. Sec’y of Health & Human Servs.,
    
    846 F.2d 573
    , 576 (9th Cir. 1988) (citations omitted) (internal
    quotation marks omitted). “Where evidence is susceptible to
    more than one rational interpretation, the ALJ’s decision
    should be upheld.” Orn v. Astrue, 
    495 F.3d 625
    , 630 (9th Cir.
    TREVIZO V. BERRYHILL                     17
    2007) (internal quotation marks omitted). Yet we “must
    consider the entire record as a whole, weighing both the
    evidence that supports and the evidence that detracts from the
    Commissioner’s conclusion, and may not affirm simply by
    isolating a specific quantum of supporting evidence.”
    Garrison v. Colvin, 
    759 F.3d 995
    , 1009 (9th Cir. 2014)
    (quoting Lingenfelter v. Astrue, 
    504 F.3d 1028
    , 1035 (9th Cir.
    2007)). “We review only the reasons provided by the ALJ in
    the disability determination and may not affirm the ALJ on a
    ground upon which he did not rely.” Id. at 1010; see also
    SEC v. Chenery Corp., 
    318 U.S. 80
    , 87 (1943) (“The grounds
    upon which an administrative order must be judged are those
    upon which the record discloses that its action was based.”).
    III.
    The medical opinion of a claimant’s treating physician is
    given “controlling weight” so long as it “is well-supported by
    medically acceptable clinical and laboratory diagnostic
    techniques and is not inconsistent with the other substantial
    evidence in [the claimant’s] case record.” 
    20 C.F.R. § 404.1527
    (c)(2). When a treating physician’s opinion is not
    controlling, it is weighted according to factors such as the
    length of the treatment relationship and the frequency of
    examination, the nature and extent of the treatment
    relationship, supportability, consistency with the record, and
    specialization of the physician. 
    Id.
     § 404.1527(c)(2)–(6).
    “To reject [the] uncontradicted opinion of a treating or
    examining doctor, an ALJ must state clear and convincing
    reasons that are supported by substantial evidence.” Ryan v.
    Comm’r of Soc. Sec., 
    528 F.3d 1194
    , 1198 (9th Cir. 2008)
    (alteration in original) (quoting Bayliss v. Barnhart, 
    427 F.3d 1211
    , 1216 (9th Cir. 2005)). “If a treating or examining
    18                 TREVIZO V. BERRYHILL
    doctor’s opinion is contradicted by another doctor’s opinion,
    an ALJ may only reject it by providing specific and legitimate
    reasons that are supported by substantial evidence.” 
    Id.
    (quoting Bayliss, 
    427 F.3d at 1216
    ); see also Reddick v.
    Chater, 
    157 F.3d 715
    , 725 (9th Cir. 1998) (“[The] reasons for
    rejecting a treating doctor’s credible opinion on disability are
    comparable to those required for rejecting a treating doctor’s
    medical opinion.”). “The ALJ can meet this burden by
    setting out a detailed and thorough summary of the facts and
    conflicting clinical evidence, stating his interpretation
    thereof, and making findings.” Magallanes v. Bowen,
    
    881 F.2d 747
    , 751 (9th Cir. 1989) (quoting Cotton v. Bowen,
    
    799 F.2d 1403
    , 1408 (9th Cir. 1986)).
    As the ALJ noted, Dr. Galhotra is Trevizo’s “primary
    treating physician,” having treated her at least 22 times
    between 2008 and 2012. In her one-paragraph discussion of
    Dr. Galhotra’s medical opinion, however, the ALJ afforded
    “little weight” to his conclusion that Trevizo “could perform
    less than the full range of sedentary work.” She deemed Dr.
    Galhotra’s opinion inconsistent with Trevizo’s daily childcare
    activities, “as well as his own treatment notes.” Specifically,
    the ALJ stated that Dr. Galhotra must be incorrect in opining
    that back pain would preclude Trevizo from sitting for more
    than three hours per day and standing or walking for more
    than two hours per day, because “the objective evidence only
    shows mild thoracic degenerative disc disease with no
    significant treatment for degenerative disc disease.” She
    added that Dr. Galhotra’s opinion conflicted with Trevizo’s
    testimony that she could walk half a mile at a time and went
    to the grocery store once per week for an hour and a half.
    The ALJ did not expressly find that Dr. Galhotra’s opinion
    was contradicted by any of the other physicians, but we can
    infer from the record that on at least two points Dr. Galhotra’s
    TREVIZO V. BERRYHILL                     19
    opinion was inconsistent with Dr. Quinones’—standing or
    walking and sitting within an eight-hour workday.
    Nevertheless, the ALJ’s outright rejection of Dr.
    Galhotra’s opinion was legally erroneous. First, the ALJ
    erred by failing to apply the appropriate factors in
    determining the extent to which the opinion should be
    credited. Though she suggested that Dr. Galhotra’s opinion
    was “inconsistent with the other substantial evidence in
    [Trevizo’s] case record,” such that it should not be given
    dispositive weight, 
    20 C.F.R. § 404.1527
    (c)(2), the ALJ did
    not consider factors such as the length of the treating
    relationship, the frequency of examination, the nature and
    extent of the treatment relationship, or the supportability of
    the opinion, 
    id.
     § 404.1527(c)(2)–(6). This failure alone
    constitutes reversible legal error.
    Moreover, the ALJ did not offer “specific and legitimate”
    reasons for rejecting Dr. Galhotra’s opinion. Ryan, 
    528 F.3d at 1198
     (quoting Bayliss, 
    427 F.3d at 1216
    ). Though the ALJ
    repeatedly pointed to Trevizo’s responsibilities caring for her
    young adoptive children as a reason for rejecting her
    disability claim, the record provides no details as to what
    Trevizo’s regular childcare activities involved. The ALJ did
    not develop a record regarding the extent to which and the
    frequency with which Trevizo picked up the children, played
    with them, bathed them, ran after them, or did any other tasks
    that might undermine her claimed limitations, nor did the
    ALJ inquire into whether Trevizo cared for the children alone
    or with the assistance of her grandchildren or other family
    members. The only childcare responsibilities identified at the
    hearing were one-off events, such as taking the children to the
    doctor or attending hearings (often by phone). Absent
    specific details about Trevizo’s childcare responsibilities,
    20                    TREVIZO V. BERRYHILL
    those tasks cannot constitute “substantial evidence”
    inconsistent with Dr. Galhotra’s informed opinion, and thus
    the ALJ improperly relied on Trevizo’s childcare activities to
    reject the treating physician opinion.2 There is also no reason
    that Dr. Galhotra’s opinion—that Trevizo can frequently lift
    or carry 20 pounds, stand or walk for less than two hours per
    eight-hour workday, and sit for no more than three hours per
    workday—is contradicted by her self-reported ability to walk
    for 30 minutes and go grocery shopping for an hour and a half
    once per week. These limited activities are entirely
    consistent with the medical opinion.
    The ALJ’s conclusory determination that Dr. Galhotra’s
    opinion was contradicted by his treatment notes and her
    reliance on the mildness of Trevizo’s thoracic degenerative
    disc disease3 as evidence of Trevizo’s capacity to do work are
    inapposite. Far from “setting out a detailed and thorough
    summary of the facts and conflicting clinical evidence, stating
    [her] interpretation thereof, and making findings,”
    Magallanes, 
    881 F.2d at 751
     (quoting Cotton, 
    799 F.2d at
    2
    The ALJ did not rely on the fact that Trevizo had been licensed as
    a foster parent as a basis for denying her claim, and we therefore cannot
    consider Trevizo’s status as a licensed foster parent as a reason to affirm
    the ALJ’s decision. See Garrison, 759 F.3d at 1009. Nonetheless, we
    note that Trevizo went through the licensing process ten years prior to her
    2012 ALJ hearing, well before the 2008 onset of her disability. In
    addition, while Trevizo testified that she received a written opinion from
    a doctor that she was able to care for her adoptive children, the record
    does not indicate when that opinion was written and whether it was before
    or after August 2008.
    3
    A diagnostic imaging service found “[m]ild scoliosis and thoracic
    spine degenerative disc change.” It is unclear whether both the scoliosis
    and the degenerative disc change were being described as mild or whether
    the word “mild” was intended to refer only to the scoliosis.
    TREVIZO V. BERRYHILL                     21
    1408), the ALJ pointed to nothing in Dr. Galhotra’s treatment
    notes or elsewhere in the clinical record that contradicted the
    treating physician’s opinion.
    In fact, Dr. Galhotra’s treatment notes reveal that Trevizo
    complained of lower back pain during at least
    16 appointments with him between May 2008 and August
    2012, and he has repeatedly noted that she suffers from
    chronic lumbago, making his assessment of her back pain and
    her attendant physical limitations wholly consistent with his
    treatment notes and course of treatment. Dr. Galhotra’s notes
    reflect that he prescribed Trevizo both Vicodin and Tramadol
    hydrochloride for her invertebral disc degeneration, and he
    routinely counseled her about weight loss, exercise, and diet.
    Though the ALJ identified the absence of more aggressive
    interventions for Trevizo’s back pain (such as “an MRI,
    steroid injections, block injections, recommendations for
    surgery, or even a referral to an orthopedic surgeon”) as a
    reason for considering the pain to be “non-severe,” she did
    not rely on it as a basis for rejecting Dr. Galhotra’s opinion.
    Moreover, the failure of a treating physician to recommend a
    more aggressive course of treatment, absent more, is not a
    legitimate reason to discount the physician’s subsequent
    medical opinion about the extent of disability. Finally, other
    doctors have diagnosed Trevizo with psoriatic arthritis, which
    is a further basis for back and joint pain separate from
    degenerative disc disease that is consistent with Dr.
    Galhotra’s opinion.
    The ALJ did not follow the appropriate methodology for
    weighting a treating physician’s medical opinion, and there
    is no legitimate stated reason for rejecting Dr. Galhotra’s
    opinion. As such, we conclude that the ALJ erred by giving
    the opinion “little weight” and instead should have found it to
    22                     TREVIZO V. BERRYHILL
    be controlling. Because the VE testified that a claimant with
    the physical limitations outlined in Dr. Galhotra’s medical
    opinion would be unable to do any full-time work, Dr.
    Galhotra’s opinion “alone establishes that [Trevizo] is
    entitled to benefits.” Lingenfelter, 
    504 F.3d at
    1041 n.12.
    The ALJ should have credited Dr. Galhotra’s opinion and
    found that Trevizo was disabled, and the district court erred
    by developing its own reasons to discount Dr. Galhotra’s
    opinion, rather than reviewing the ALJ’s reasons for
    substantial evidence.4
    4
    The district court considered Dr. Galhotra to be a contradicted
    treating physician, because his medical opinion conflicted with
    nonexamining physician Dr. Quinones’ opinion that Trevizo could
    “perform light work with some limitations.” The district court also
    criticized Dr. Galhotra’s opinion as a “check-the-box form in which Dr.
    Galhotra cited no medical evidence for the restrictions he assessed.”
    Finally, the district court noted the “normal physical exams of [Trevizo’s]
    back and joints” in Dr. Galhotra’s records as a basis for finding his
    opinion was inconsistent with his treatment notes. First, we rely only on
    the ALJ’s stated bases for rejecting Trevizo’s disability claims. See
    Garrison, 759 F.3d at 1009. Because the ALJ did not provide these
    explanations herself as a reason to reject Dr. Galhotra’s opinion, the
    district court erred in looking to the remainder of the record to support the
    ALJ’s decision, and we cannot affirm on those grounds. Moreover, the
    ALJ was not entitled to reject the responses of a treating physician without
    specific and legitimate reasons for doing so, even where those responses
    were provided on a “check-the-box” form, were not accompanied by
    comments, and did not indicate to the ALJ the basis for the physician’s
    answers. See Smolen v. Chater, 
    80 F.3d 1273
    , 1288 (9th Cir. 1996).
    Finally, there is no authority that a “check-the-box” form is any less
    reliable than any other type of form; indeed, agency physicians routinely
    use these types of forms to assess the intensity, persistence, or limiting
    effects of impairments.
    TREVIZO V. BERRYHILL                    23
    IV.
    We have established a two-step analysis for determining
    the extent to which a claimant’s symptom testimony must be
    credited:
    First, the ALJ must determine whether the
    claimant has presented objective medical
    evidence of an underlying impairment which
    could reasonably be expected to produce the
    pain or other symptoms alleged. In this
    analysis, the claimant is not required to show
    that her impairment could reasonably be
    expected to cause the severity of the symptom
    she has alleged; she need only show that it
    could reasonably have caused some degree of
    the symptom. Nor must a claimant produce
    objective medical evidence of the pain or
    fatigue itself, or the severity thereof.
    If the claimant satisfies the first step of this
    analysis, and there is no evidence of
    malingering, the ALJ can reject the claimant’s
    testimony about the severity of her symptoms
    only by offering specific, clear and
    convincing reasons for doing so. This is not
    an easy requirement to meet: The clear and
    convincing standard is the most demanding
    required in Social Security cases.
    24                     TREVIZO V. BERRYHILL
    Garrison, 759 F.3d at 1014–15 (citations omitted) (internal
    quotation marks omitted).5 The ALJ recited boilerplate
    language confirming that Trevizo had met the first prong of
    this test but failed at the second, and made no finding of
    malingering: “After careful consideration of the evidence,
    the undersigned finds that the claimant’s medically
    determinable impairments could reasonably be expected to
    cause the alleged symptoms; however, the claimant’s
    statements concerning the intensity, persistence and limiting
    effects of these symptoms are not credible to the extent they
    are inconsistent with the above residual functional capacity
    assessment.”6 To make the latter finding, the ALJ was
    5
    At the time of the ALJ’s decision, there was a Social Security
    Ruling (“SSR”) that “clarif[ied] when the evaluation of symptoms,
    including pain, . . . requires a finding about the credibility of an
    individual’s statements about pain or other symptom(s) and its functional
    effects; . . . explain[ed] the factors to be considered in assessing the
    credibility of the individual’s statements about symptoms; and . . . state[d]
    the importance of explaining the reasons for the finding about the
    credibility of the individual’s statements in the disability determination or
    decision.” SSR 96-7p (1996). In March 2016, that ruling was superseded
    to “eliminat[e] the use of the term ‘credibility’ from our sub-regulatory
    policy, as our regulations do not use this term” and to “clarify that
    subjective symptom evaluation is not an examination of an individual’s
    character” but instead was meant to be consistent with “our regulatory
    language regarding symptom evaluation.” SSR 16-3p (2016). This ruling
    makes clear what our precedent already required: that assessments of an
    individual’s testimony by an ALJ are designed to “evaluate the intensity
    and persistence of symptoms after [the ALJ] find[s] that the individual has
    a medically determinable impairment(s) that could reasonably be expected
    to produce those symptoms,” and not to delve into wide-ranging scrutiny
    of the claimant’s character and apparent truthfulness. Id.
    6
    “ALJs routinely include this statement in their written findings as an
    introduction to the ALJ’s credibility determination” before “identify[ing]
    what parts of the claimant’s testimony were not credible and why.”
    Treichler v. Comm’r of Soc. Sec. Admin., 
    775 F.3d 1090
    , 1103 (9th Cir.
    TREVIZO V. BERRYHILL                              25
    required to provide specific, clear, and convincing reasons to
    discount the alleged severity of Trevizo’s subjective
    symptoms and pain. See Lingenfelter, 
    504 F.3d at 1036
    . We
    find that the ALJ committed further error in discounting
    Trevizo’s testimony regarding her subjective symptoms.
    A. Severity of psoriasis, back and joint pain, and weakness.
    The ALJ erred in finding that Trevizo’s psoriasis and pain
    were “not as severe as alleged.” The medical record
    demonstrates that Trevizo’s psoriasis is severe, covering a
    substantial percentage of her BSA and failing to respond to
    myriad aggressive treatments. The reasons the ALJ gave for
    doubting Trevizo’s statements regarding her psoriasis are not
    “clear and convincing.”
    The ALJ discredited Trevizo’s claim that she was unable
    to walk for long distances given the psoriatic plaques on her
    feet because “treatment notes consistently state that her feet
    appeared normal.” This is incorrect. After five of Trevizo’s
    medical visits with Dr. Galhotra (out of 22 in the record), his
    notes state, “The feet showed a normal appearance” and “No
    ulcer was seen on the feet.” “Occasional symptom-free
    periods . . . are not inconsistent with disability,” Lester v.
    Chater, 
    81 F.3d 821
    , 833 (9th Cir. 1995), and an ALJ “may
    2014). The use of this generic language is not itself reversible error, see
    
    id.,
     but it inverts the responsibility of an ALJ, which is first to determine
    the medical impairments of a claimant based on the record and the
    claimant’s credible symptom testimony and only then to determine the
    claimant’s RFC. By rejecting a claimant’s subjective symptoms “to the
    extent they are inconsistent with the above residual functional capacity
    assessment,” the agency indicates that it is failing properly to incorporate
    a claimant’s testimony regarding subjective symptoms and pain into the
    RFC finding, as it is required to do.
    26                     TREVIZO V. BERRYHILL
    not disregard [a claimant’s testimony] solely because it is not
    substantiated affirmatively by objective medical evidence,”
    Robbins v. Soc. Sec. Admin., 
    466 F.3d 880
    , 883 (9th Cir.
    2006). It does not discredit Trevizo’s symptom testimony if
    her feet were not invariably covered in sores, particularly in
    light of treatment notes showing that up to 90 percent of
    Trevizo’s BSA was covered in psoriatic plaques at various
    points in her treatment.7 Where Dr. Galhotra’s notes
    otherwise reference Trevizo’s feet, it is to explain that “[a]
    self-exam of the feet was performed”; that her “[b]alance was
    normal and gait and stance were normal”; and that a
    “[m]onofilament wire test of the foot was normal.” None of
    these statements supports the ALJ’s determination that
    “treatment notes consistently state that her feet appeared
    normal.”
    The ALJ discounted the severity of Trevizo’s joint pain
    because Trevizo “did not take narcotic medications due to
    pain.” A claimant’s subjective symptom testimony may be
    undermined by “an unexplained, or inadequately explained,
    failure to . . . follow a prescribed course of treatment. While
    there are any number of good reasons for not doing so, a
    claimant’s failure to assert one, or a finding by the ALJ that
    the profferred [sic] reason is not believable, can cast doubt on
    the sincerity of the claimant’s pain testimony.” Fair v.
    Bowen, 
    885 F.2d 597
    , 603 (9th Cir. 1989) (citations omitted).
    The record reflects only one instance in which Trevizo was
    prescribed narcotics: Trevizo told Dr. Ackerman that when
    7
    It is also not clear that Dr. Galhotra’s notes signify that there were
    no plaques on Trevizo’s feet. The word “ulcer” refers to foot ulcers
    caused by diabetes; Dr. Galhotra likely checked for diabetic ulcers and
    recorded that Trevizo’s feet had a “normal appearance” when no such
    ulcers appeared.
    TREVIZO V. BERRYHILL                             27
    she went to the emergency department for elbow pain she
    “was given a prescription for oxycodone but did not take it as
    she was fearful of becoming narcotic addicted. Instead she
    took hydroxyzine which she says kept her pain under
    control.” The ALJ did not address the believability of
    Trevizo’s proffered reasons: her fear of becoming addicted to
    narcotics and the ability of alternate drugs to control her pain.
    The ALJ’s weighing of Trevizo’s failure to take narcotics
    against her credibility was thus erroneous.8 The ALJ also
    found Trevizo’s back pain not to be “severe,” an assertion we
    discuss above.
    The ALJ discredited Trevizo’s testimony regarding her
    “weak grip and numbness in her fingers” because she found
    that Dr. House wrote that Trevizo “displayed a normal grip.”
    It is uncontradicted that Trevizo received carpal tunnel
    surgery on both hands. Her primary care physician noted
    substantial physical limitations in her gripping ability as a
    result. The ALJ offered no basis, much less a “clear and
    convincing” one, for crediting the opinion of an examining
    psychologist with respect to Trevizo’s grip over that of
    Trevizo’s primary treating physician and Trevizo’s own
    testimony. Moreover, Dr. House merely observed that
    8
    Furthermore, it is inappropriate to factor against Trevizo’s symptom
    testimony that she declined to take prescribed narcotics because she feared
    addiction and instead took other medication that addressed her pain.
    Taken to its logical conclusion, this could amount to a requirement that
    patients take any prescribed pain medications, regardless of their addictive
    or dangerous qualities, simply to avoid being found to have exaggerated
    pain. See Carmickle v. Comm’r, Soc. Sec. Admin., 
    533 F.3d 1155
    , 1162
    (9th Cir. 2008) (“[A]lthough a conservative course of treatment can
    undermine allegations of debilitating pain, such fact is not a proper basis
    for rejecting the claimant’s credibility where the claimant has a good
    reason for not seeking more aggressive treatment.”).
    28                 TREVIZO V. BERRYHILL
    Trevizo “displayed a normal pencil grip.” This signals only
    that Trevizo held a pencil in a normal manner and not that
    there were no limitations to her gripping strength or fine or
    gross manipulation abilities, which Dr. House would have
    been in no position to assess.
    B. Severity of diabetes.
    “[T]he treatment records must be viewed in light of the
    overall diagnostic record.” Ghanim v. Colvin, 
    763 F.3d 1154
    ,
    1164 (9th Cir. 2014). Read as a whole, the treatment notes
    give credence to Trevizo’s testimony about the severity of her
    diabetes, as it is uncontroverted that, even during periods of
    uninterrupted treatment, Trevizo suffers from uncontrolled
    diabetes. The specific reasons the ALJ gave for disbelieving
    Trevizo’s testimony about the severity of her symptoms are
    not “clear and convincing.”
    The ALJ found Trevizo’s claims of fatigue to be
    contradicted by the treatment notes because the notes
    “generally show denials of fatigue.” Yet it is not inconsistent
    with disability that Trevizo was not entirely incapacitated by
    fatigue at all times, Lester, 81 F.3d at 833, and the treatment
    notes reflect that Trevizo reported weakness or fatigue at
    more than half of her appointments with Dr. Galhotra.
    The ALJ critiqued Trevizo for periods of noncompliance
    with treatment that could not be explained by loss of
    insurance. Failure to follow prescribed treatment may “cast
    doubt on the sincerity of the claimant’s pain testimony.”
    Fair, 
    885 F.2d at 603
    . One such instance of noncompliance
    was when Trevizo first broke out in psoriatic plaques and told
    Dr. Galhotra she was noncompliant with her Metformin
    because she feared it was causing her rash. The ALJ did not
    TREVIZO V. BERRYHILL                             29
    evaluate that claim or find it to be unbelievable, and this
    instance of noncompliance therefore cannot be counted
    against Trevizo. 
    Id.
     The ALJ similarly noted that Trevizo’s
    claims that she “could not afford her medications” fell
    “during periods in which she had insurance and was regularly
    seeking treatment.” This seems to suggest that it is inherently
    unbelievable that a person who had insurance and was
    seeking treatment would be unable to afford medication. Yet
    there is no reason to believe that because Trevizo could afford
    doctors’ visits, she could also afford doctors’ visits coupled
    with expensive pharmaceuticals, and nothing in the record
    contradicts Trevizo’s claims that she was at times
    noncompliant with medication because she could not afford
    it.9 “Disability benefits may not be denied because of the
    claimant’s failure to obtain treatment he cannot obtain for
    lack of funds.” Gamble v. Chater, 
    68 F.3d 319
    , 321 (9th Cir.
    1995). At a handful of other medical visits, treating doctors
    expressed concerns with Trevizo’s compliance without giving
    any explanation as to why Trevizo might be noncompliant.
    These instances of noncompliance may properly be weighed
    against finding Trevizo’s testimony to be believable.
    9
    Moreover, depending on the type of insurance coverage Trevizo had,
    her plan might not have covered the entire cost of her various
    prescriptions. See, e.g., Suzanne M. Kirchhoff et al., Cong. Research
    Serv., R44832, Frequently Asked Questions About Prescription Drug
    Pricing and Policy 11 (2017) (“During the past several years, health plans
    have been imposing higher cost sharing for prescription drugs in an effort
    to control spending and costs.”); Office of the Assistant Sec’y for Planning
    & Evaluation, U.S. Dep’t of Health & Human Servs., Prescription Drugs:
    Innovation, Spending, and Patient Access 12 ( 2016) (“[T]he out-of-
    pocket costs associated with some prescription drugs may result in
    financial hardship for patients and their families, even if they have health
    insurance.”). The ALJ did not question Trevizo about the nature of her
    insurance plan’s prescription drug coverage before reaching her
    conclusion.
    30                 TREVIZO V. BERRYHILL
    The ALJ suggested that “complaints of dizziness elevated
    when [Trevizo] was medically noncompliant with her
    diabetes medication” and that the ALJ expected that “with
    medication compliance, . . . her dizziness would improve.”
    The ALJ cited no treatment notes corroborating this assertion,
    no doctor made the connection between Trevizo’s dizziness
    and medication noncompliance, and the record does not
    substantiate this belief.
    C. Inability to concentrate and inconclusive answers to
    questions.
    The ALJ considered Trevizo’s prior work to “undercut[]
    her allegations of being unable to concentrate” and “show[]
    that she is able to perform more than she alleges.” Trevizo
    testified that she had difficulty concentrating because she was
    “distracted either by pain or fatigue or itchiness” and that she
    lost track of chores because she needed to take a shower to
    relieve her symptoms. Trevizo’s psoriasis and related
    symptoms postdate her time as a cashier, and there is no
    reason that this prior work would contradict new difficulties
    in concentration caused by her symptoms. To the extent that
    the record reflects a claim that Trevizo struggles with
    concentration because of her borderline intellectual
    functioning, Dr. House is the one who made those statements
    after his evaluation; regardless of whether the ALJ thought
    Dr. House was correct about Trevizo’s intellectual
    limitations, his findings cannot be counted against Trevizo’s
    believability.
    The ALJ also cited Trevizo’s “inconsistent statements
    about why she stopped working.” The ALJ noted that
    Trevizo alleged that she had “stopped working as a security
    guard due to flares with psoriasis” but had also “reported to
    TREVIZO V. BERRYHILL                     31
    Dr. House that she quit the job,” asserting that those
    statements were contradictory. Yet there is no inconsistency
    between the two assertions. Moreover, the ALJ herself noted
    that Trevizo had struggled to answer Dr. House’s questions
    with clarity, suggesting, “Her inability to answer questions is
    more likely related to her possible borderline intellectual
    functioning.” The ALJ did not explain why in some
    circumstances Trevizo’s confused answers to questions
    should be attributed to her intellectual limitations, whereas
    when considering Trevizo’s symptom claims those answers
    suggested a lack of credibility.
    D. Childcare activities.
    The ALJ again stressed the view that Trevizo’s childcare
    responsibilities undermined her claims. “Engaging in daily
    activities that are incompatible with the severity of symptoms
    alleged can support an adverse credibility determination.”
    Ghanim, 763 F.3d at 1165. As discussed above, however,
    there is almost no information in the record about Trevizo’s
    childcare activities; the mere fact that she cares for small
    children does not constitute an adequately specific conflict
    with her reported limitations. Moreover, “many home
    activities are not easily transferable to what may be the more
    grueling environment of the workplace, where it might be
    impossible to periodically rest or take medication.” Fair,
    
    885 F.2d at 603
    . That appears to be the case here, where
    Trevizo’s childcare responsibilities permit her to rest, take
    naps, and shower repeatedly throughout the day, all of which
    would be impossible at a traditional full-time job.
    E. Summary of factors for discounting symptom testimony.
    32                    TREVIZO V. BERRYHILL
    As the foregoing discussion explains, the vast majority of
    the ALJ’s bases for rejecting Trevizo’s testimony were
    legally or factually erroneous. The sole remaining reason for
    discounting Trevizo’s symptom testimony is several
    unexplained instances of noncompliance with diabetes
    medication.10 This does not constitute substantial evidence
    supporting a finding that Trevizo’s symptoms were not as
    severe as she testified, particularly in light of the extensive
    medical record objectively verifying her claims.
    V.
    “The decision whether to remand a case for additional
    evidence, or simply to award benefits[,] is within the
    discretion of the court.” Sprague v. Bowen, 
    812 F.2d 1226
    ,
    1232 (9th Cir. 1987) (remanding for determination of benefits
    where the panel was “convinced that substantial evidence
    does not support the Secretary’s decision, and because no
    legitimate reasons were advanced to justify disregard of the
    treating physician’s opinion”). “[I]f additional proceedings
    can remedy defects in the original administrative proceeding,
    10
    The government cites two additional credibility findings the ALJ
    purportedly made: Trevizo’s allegedly inconsistent responses about why
    she gets headaches and the lack of objective medical evidence about
    Trevizo’s ankle pain. Because the discussion of those issues is not in the
    section of the ALJ’s decision addressing Trevizo’s symptom testimony,
    they are not properly considered credibility findings. Nonetheless, there
    is no basis for assuming that Trevizo should know the underlying cause
    of her medical conditions, and her confusion about why she gets
    headaches should not be counted against her. With respect to Trevizo’s
    ankle pain, the absence of medical records regarding alleged symptoms is
    not itself enough to discredit a claimant’s testimony. See Robbins,
    466 F.3d at 883. Moreover, the record reflects that Trevizo has Achilles
    tendinitis and heel and Achilles bone spurs, supporting her subjective
    symptom testimony.
    TREVIZO V. BERRYHILL                             33
    a social security case should be remanded” for further
    proceedings. Garrison, 759 F.3d at 1019 (quoting Lewin v.
    Schweiker, 
    654 F.2d 631
    , 635 (9th Cir. 1981)). Generally,
    however, where “(1) the record has been fully developed and
    further administrative proceedings would serve no useful
    purpose; (2) the ALJ has failed to provide legally sufficient
    reasons for rejecting evidence, whether claimant testimony or
    medical opinion; and (3) if the improperly discredited
    evidence were credited as true, the ALJ would be required to
    find the claimant disabled on remand,” id. at 1020, we
    remand for an award of benefits.11
    We conclude that each of the credit-as-true factors is
    satisfied and thus that remand for the calculation and award
    of benefits is warranted. First, the record is extensive. It
    totals hundreds of pages and includes treatment notes
    documenting more than 50 doctors’ visits addressing
    Trevizo’s various medical conditions within the relevant time
    period. The record also reflects Trevizo’s testimony before
    the ALJ, her responses to numerous questionnaires about her
    physical and mental limitations, and the responses of her
    granddaughter, all of which corroborate her impairments. Dr.
    Galhotra’s opinion is developed and substantiated by his
    long-term treatment relationship with Trevizo. Moreover, the
    VE specifically opined regarding the inability of an individual
    with Trevizo’s physical and intellectual limitations as
    described by Dr. Galhotra to sustain work.
    11
    In rare instances, though each of the credit-as-true factors is met,
    the record as a whole leaves serious doubt as to whether the claimant is
    actually disabled, see Garrison, 759 F.3d at 1021, in which case we
    remand for further development of the record.
    34                 TREVIZO V. BERRYHILL
    The other two prongs of the Garrison test are also
    satisfied. The ALJ failed to provide legally sufficient reasons
    for rejecting the informed medical opinion of Trevizo’s
    primary treating physician and instead improperly substituted
    her judgment for that of the doctor. If credited as true, Dr.
    Galhotra’s opinion establishes that Trevizo is disabled,
    because the VE testified that someone with Trevizo’s
    limitations would be unable to find full-time work. Finally,
    there is no “serious doubt” based on “an evaluation of the
    record as a whole” that Trevizo is, in fact, disabled, given her
    severe impairments of diabetes and psoriasis; the combination
    of other conditions from which she suffers, including obesity,
    psoriatic arthritis, and borderline intellectual functioning; and
    her advanced age. Thus, the requirements of the Garrison
    test are met.
    Moreover, the “exceptional facts” of this case, Terry v.
    Sullivan, 
    903 F.2d 1273
    , 1280 (9th Cir. 1990), counsel
    strongly in favor of remanding for immediate payment of
    benefits. Trevizo is 65 years old, and she first sought benefits
    more than seven years ago; her claimed disability began
    almost a decade ago. She has extensive medical needs
    requiring significant care, and she has frequently lacked
    medical insurance and been unable to afford necessary
    treatment. “[F]urther delays at this point would be unduly
    burdensome.” 
    Id.
     (exercising discretion to order payment of
    benefits where the claimant was 64 years old and had applied
    for benefits nearly four years earlier, despite a lack of
    development in the record about a job for which the claimant
    was purportedly qualified); see also Smolen, 
    80 F.3d at 1292
    (remanding for determination of benefits where the claimant
    had “already waited over seven years for her disability
    determination”). We therefore reverse the judgment of the
    TREVIZO V. BERRYHILL                    35
    district court with instructions to remand to the ALJ for the
    calculation and award of benefits.
    REVERSED; REMANDED WITH INSTRUCTIONS.