Jason Yamada v. Nobel Biocare Holding Ag ( 2016 )


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  •                       FOR PUBLICATION
    UNITED STATES COURT OF APPEALS
    FOR THE NINTH CIRCUIT
    JASON M. YAMADA, D.D.S., on                           No. 14-55263
    behalf of himself and others similarly
    situated,                                               D.C. No.
    Plaintiff-Appellee,              2:10-cv-04849-
    MWF-PLA
    v.
    NOBEL BIOCARE HOLDING AG;                             ORDER AND
    NOBEL BIOCARE AB; NOBEL                                AMENDED
    BIOCARE USA, LLC,                                       OPINION
    Defendants-Appellants.
    Appeal from the United States District Court
    for the Central District of California
    Michael W. Fitzgerald, District Judge, Presiding
    Argued and Submitted
    February 12, 2016—Pasadena, California
    Filed April 20, 2016
    Amended June 9, 2016
    Before: Marsha S. Berzon and John B. Owens, Circuit
    Judges, and Algenon L. Marbley,* District Judge.
    Opinion by Judge Marbley
    *
    The Honorable Algenon L. Marbley, District Judge for the U.S.
    District Court for the Southern District of Ohio, sitting by designation.
    2                 YAMADA V. NOBEL BIOCARE
    SUMMARY **
    Attorneys’ Fees
    The panel vacated the district court’s order awarding
    class counsel more than $2.3 million in attorneys’ fees,
    which the district court awarded based on the terms of a
    settlement agreement, California Code of Civil Procedure
    § 1021 under the substantial benefit theory, and the private
    attorney general theory under California Code of Civil
    Procedure § 1021.5; and remanded.
    Dr. Jason Yamada, a dentist, filed a class action
    complaint against defendants Nobel Biocare AG, and related
    entities, alleging defects in the NobelDirect implants.
    The lodestar method (calculated by multiplying the
    number of reasonable hours the prevailing party expended
    by a reasonable hourly rate for the region and for the
    attorneys’ experience) may be used in certain class actions
    to calculate attorneys’ fees. The court may adjust the
    lodestar figure by an appropriate upward or negative
    multiplier reflecting a host of “reasonableness” factors.
    The panel held that defendants did not waive their due
    process argument. The panel also held that the district
    court’s use over defendants’ objection of ex parte, in camera
    submissions to support its fee order violated defendants’ due
    process rights. On remand, the panel held that the district
    court must allow defendants access to timesheets,
    appropriately redacted to remove privileged information, so
    **
    This summary constitutes no part of the opinion of the court. It has
    been prepared by court staff for the convenience of the reader.
    YAMADA V. NOBEL BIOCARE                     3
    they can inspect them and present whatever objections that
    they might have concerning the fairness and reasonableness
    of plaintiffs’ fee request.
    The panel held that the district court’s discount of the
    lodestar for lack of success was not erroneous because the
    district court concisely and clearly explained its reduction of
    the lodestar, and because there was sufficient support for its
    finding that plaintiffs’ claims were related to a common goal.
    The panel also held that the district court’s cross-check of
    the lodestar was entirely discretionary where, as here,
    classwide benefits were not easily monetized.
    COUNSEL
    Eric Y. Kizirian (argued) and Michael K. Grimaldi, Lewis
    Brisbois Bisgaard & Smith LLP, Los Angeles, California;
    Jeffry A. Miller, Lewis Brisbois Bisgaard & Smith LLP, San
    Diego, California, for Defendants-Appellants.
    Myron Moskovitz (argued), Piedmont, California; William
    M. Audet, and Jonas P. Mann, Audet & Partners, LLP, San
    Francisco, California, for Plaintiff-Appellee.
    4               YAMADA V. NOBEL BIOCARE
    ORDER
    The opinion filed on April 20, 2016 and appearing at
    
    2016 WL 1579705
     is hereby amended. The amended
    opinion will be filed concurrently with this order.
    The opinion is amended as follows:
    On page 13, line 6  has been added. The
    sentence now reads: 
    On page 15, line 5  has been added. The sentence
    now reads 
    On page 15, footnote 7 has been added. Footnote 7 reads
    809 F.3d 462
    ,
    471 (9th Cir. 2015). Eyraud “had access to the [victim’s] law
    firm’s declaration describing the work it performed relating
    to Eyraud’s fraud and the invoice summaries listing the
    amount of time that work took.” 
    Id.
     It was only to verify that
    those disclosed “documents accurately reflected the
    pertinent information contained in the privileged billing
    records,” the court examined the original in camera. 
    Id.
     The
    court then confirmed that the summaries relating to work and
    time spent that had been extracted from the privileged
    material were accurate, i.e., “simply corroborative of what
    counsel already had seen.” 
    Id.
     With the accurate summaries
    YAMADA V. NOBEL BIOCARE                       5
    in hand, we held that Eyraud was “able to challenge the legal
    basis for the court’s order.” 
    Id.
     Thus, she had been “afforded
    adequate notice [of the facts] and a meaningful opportunity
    to be heard.” 
    Id.
     By contrast, here the court made an
    independent determination of appropriate fees, but it did not
    reveal the actual basis of its ruling or provide Nobel with
    access to the information used to reach that ruling. Thus,
    unlike Eyraud, Nobel was denied a meaningful opportunity
    to review and to litigate the merits of the award.>
    The parties may not file petitions for rehearing or
    rehearing en banc in response to the amended opinion. The
    mandate shall issue forthwith.
    OPINION
    MARBLEY, District Judge:
    Defendants-Appellants Nobel Biocare Holding AG,
    Nobel Biocare AB, and Nobel Biocare USA, LLC
    (collectively, “Nobel”) appeal the district court’s order
    awarding class counsel more than $2.3 million in attorneys’
    fees. Defendants appeal on four bases. First, they contend
    that the district court violated their due process rights by
    basing its fee order on an ex parte, in camera review of
    timesheets that they could not review or challenge. Second,
    they argue that the district court did not adequately discount
    the lodestar. Third, they assert that the district court’s cross-
    check of the lodestar was flawed. Finally, they submit that the
    district court erred in awarding a multiplier based solely on
    the contingent risk factor of the litigation. Plaintiffs argue
    that Defendants have waived the first argument by failing to
    raise the issue timely or adequately.
    6               YAMADA V. NOBEL BIOCARE
    We find that Defendants have not waived their due
    process argument, and we vacate the district court’s fee order
    and remand with instructions.
    BACKGROUND
    Named Plaintiff Dr. Jason Yamada, DDS is a Torrance,
    California-based dentist specializing in tooth implants. Dr.
    Yamada attended a promotional symposium in 2004 hosted
    by Nobel featuring their NobelDirect dental implants.
    Following the symposium, Dr. Yamada implanted dozens of
    NobelDirect implants into his patients but noticed that the
    implants failed at a rate he deemed unusually high. Just over
    a year after the implant’s launch, two Swedish professors at
    the University of Gothenburg warned that the implants were
    causing bone loss, and they urged Nobel to withdraw the
    implants from the market. In response to those allegations,
    Nobel contacted the Swedish Medical Products Agency
    (“SMPA”), a government agency akin to the United States
    Food and Drug Administration, to investigate. In February of
    2008, the SMPA formally closed its investigation with no
    adverse findings as to the implants’ safety or efficacy.
    Nevertheless, at least a dozen of Dr. Yamada’s patients’
    NobelDirect implants failed, which necessitated explant
    surgery—that is, removal of the implants—oral
    reconstruction, implant replacement, and continued
    monitoring. Dr. Yamada performed those necessary
    reparative surgeries at his own expense.
    On June 30, 2010, Dr. Yamada filed a class action
    complaint against Nobel alleging a defect in the NobelDirect
    implant. The complaint alleged causes of action for
    declaratory relief, implied indemnity, breach of express and
    warranty, and a violation of California Unfair Competition
    Law (“UCL”), California Business and Professions Code
    §§ 17200, et seq.
    YAMADA V. NOBEL BIOCARE                           7
    On November 5, 2010, Nobel filed a motion to dismiss
    Dr. Yamada’s first amended complaint. On January 20,
    2011, the district court (the Honorable Jacqueline Nguyen)
    denied the motion as to all but the implied indemnity claim,
    which it dismissed with prejudice. That same day, the district
    court ordered Dr. Yamada to file his motion for class
    certification by February 28, 2011. Meanwhile, the parties
    filed their preliminary report under Rule 26(f) of the Federal
    Rules of Civil Procedure. The report was filed prior to
    discovery, and it noted that Defendants had sole possession
    of the vast majority of key documents in the litigation.
    Plaintiffs sought compensatory damages (both past and
    projected loss), restitution, and declaratory relief to protect
    the class, essentially a form of indemnity. Projected class-
    wide damages were estimated at $450 million and were
    calculated as follows: $8 million for the price of the 20,0001
    failed implants, representing an estimated 20% failure rate
    out of 100,000 total implants at $400 per implant; $70–100
    million for the surgical replacement of the 20,000 implants
    at $3,500 per procedure; $60 million to repair or restore teeth
    adjacent to the implant; and $325 million for monitoring and
    medical costs.
    On August 12, 2011, the district court certified a
    nationwide class and appointed Dr. Yamada class
    representative. On May 11, 2012, the case was reassigned to
    the Honorable Michael Fitzgerald. On June 11, 2012, Nobel
    moved both for summary judgment as to all outstanding
    claims and for reconsideration of class certification or,
    alternatively, decertification of the class, arguing that two
    1
    The report reaches the figure of $60 million by estimating 3,000
    procedures at a cost of $20,000 each. This equation is likely mistaken.
    3,000 dollars per procedure for 20,000 procedures (the estimated number
    of failed implants) is the likelier equation.
    8                      YAMADA V. NOBEL BIOCARE
    recently decided cases materially changed the applicable law.
    The district court denied Nobel’s motion for summary
    judgment but ordered supplemental briefing on the motion
    for reconsideration, finding well taken Defendants’ argument
    that Mazza v. American Honda Motor Co., 
    666 F.3d 581
     (9th
    Cir. 2012), and American Honda Motor Co. v. Superior
    Court, 
    199 Cal. App. 4th 1367
     (2011), represented material
    changes of law under Civil Local Rule 7-18.2 Mazza held that
    “California law may only be used on a classwide basis if ‘the
    interests of other states are not found to outweigh
    California’s interest in having its law applied.’” 
    666 F.3d at 590
     (quoting Wash. Mut. Bank v. Super. Ct., 
    24 Cal. 4th 906
    ,
    921 (2001)). In making that determination, Mazza requires
    courts to conduct “a three-step governmental interest test.”3
    2
    Civil Local Rule 7-18 provides:
    A motion for reconsideration of the decision on any
    motion may be made only on the grounds of (a) a
    material difference in fact or law from that
    presented to the Court before such decision that
    in the exercise of reasonable diligence could not
    have been known to the party moving for
    reconsideration at the time of such decision, or
    (b) the emergence of new material facts or a change of
    law occurring after the time of such decision, or
    (c) a manifest showing of a failure to consider
    material facts presented to the Court before such
    decision. No motion for reconsideration shall in any
    manner repeat any oral or written argument made in
    support of or in opposition to the original motion.
    3
    First, the court determines whether the relevant law of
    each of the potentially affected jurisdictions with
    regard to the particular issue in question is the same or
    different.
    YAMADA V. NOBEL BIOCARE                             9
    
    Id.
     The district court conducted the test and ultimately denied
    Defendants’ motion for reconsideration under Mazza due to,
    among other reasons, “the overwhelming connections
    between California and [Defendants’] conduct relevant to
    [the] case.”
    The material change under American Honda concerned
    causation. In American Honda, the California Court of
    Appeal stated that for a California breach of warranty claim
    to proceed, the movant for class certification must provide
    “substantial evidence of a defect that is substantially certain
    to result in malfunction during the useful life of the product.”
    199 Cal. App. 4th at 1375. To do that, the movant must
    demonstrate through expert testimony that “there was an
    inherent defect and that it caused the product to malfunction
    or that it was substantially certain the product would
    malfunction as a result of the defect.” Id. at 1377. The district
    court found that the record demonstrated hundreds of
    potential causes for implant failures, and that the cause of any
    Second, if there is a difference, the court examines
    each jurisdiction’s interest in the application of its
    own law under the circumstances of the particular
    case to determine whether a true conflict exists.
    Third, if the court finds that there is a true conflict, it
    carefully evaluates and compares the nature and
    strength of the interest of each jurisdiction in the
    application of its own law to determine which
    state’s interest would be more impaired if its policy
    were subordinated to the policy of the other state, and
    then ultimately applies the law of the state whose
    interest would be more impaired if its law were not
    applied.
    Mazza, 
    666 F.3d at 590
     (quoting McCann v. Foster Wheeler LLC, 
    48 Cal. 4th 68
    , 81–82 (2010)).
    10              YAMADA V. NOBEL BIOCARE
    particular failure was uncertain. Accordingly, the district
    court granted in part Defendants’ motion and decertified the
    class as to the claims for declaratory relief, breach of express
    warranty, and breach of implied warranty. The court left
    standing the claims for unfair and fraudulent business
    practices under California’s UCL.
    The parties settled the remaining claims. On May 21,
    2013, the district court issued an order granting preliminary
    approval of the settlement. The settlement agreement
    provided compensation for class members as follows: all
    implantees whose NobelDirect implants failed before the
    effective date of the settlement agreement and who had not
    yet received a replacement for the implants under Nobel’s
    warranty plan would receive either compensation for the
    actual amount paid for the failed implants or, if Nobel had no
    record of the actual amount paid, $450.00 for each failed
    implant; and all implantees whose NobelDirect implants
    failed after the effective date of the settlement agreement
    would receive either reimbursement of the actual amount
    paid or any single replacement Nobel implant.
    The settlement enhanced Nobel’s original warranty.
    Before the settlement, Nobel’s warranty was for 10 years and
    provided only for another NobelDirect implant. Further, the
    original warranty gave Nobel the right to deny claims if they
    suspected that the implant failure was caused by patient
    misuse, and the burden was on the patient to prove otherwise.
    The prior warranty also required the patient to return the
    extracted implant to recover. The settlement provided class
    members a lifetime warranty, and those who experienced
    past failures could recover merely by signing a declaration
    attesting that to their knowledge, the patient was not the
    exclusive cause of the failure.
    YAMADA V. NOBEL BIOCARE                   11
    On September 8, 2013, class counsel filed two motions:
    one for attorneys’ fees and litigation expenses and the other
    for approval of the class action settlement. In the motion for
    attorneys’ fees, counsel requested $4,156,631.85 in fees and
    $223,989.06 in expenses. The fee request was based on a
    $2,771,087.90 lodestar and a multiplier of 1.5 to account for
    the contingent nature of the litigation.
    Nobel opposed class counsel’s motion for attorneys’ fees.
    At a hearing on the motion, the district court ruled that the
    summary nature of the time records and declarations
    provided by class counsel prevented the court from
    adequately evaluating whether the number of hours expended
    on the litigation were reasonable or duplicative. To remedy
    that defect, the court ordered class counsel to provide
    unredacted time records under seal and in camera to the court
    only, after which the court would determine whether copies
    of the time records should be redacted and provided to
    Nobel’s counsel. Nobel asked for copies of the records, but
    the district court denied the request, subject to
    reconsideration.
    On November 4, 2013, class counsel filed the timesheets
    under seal for the district court’s in camera review. After
    reviewing the timesheets, the court held a hearing on January
    14, 2014. At that hearing, Nobel renewed its request to
    examine the timesheets submitted by class counsel. The
    district court overruled the objection, stating:
    I think that [counsel for Nobel] are grossly
    overstating [their] ability to dictate to
    someone who managed his own law firm for
    close to 20 years to read through these bills
    and make a determination on [them]. Every
    month I had to send out bills to
    exceedingly demanding clients, either
    12                   YAMADA V. NOBEL BIOCARE
    corporate clients or insurance companies and
    make sure that they would be paid, and I have
    the ability to look at that and say would
    this pass muster with—you know, with an
    insurance company? And, obviously, I think
    the order speaks for itself. The alternative
    is to force everybody to go through and
    decide what is privileged and what’s not and
    then what—for [them] to advocate on the
    basis of what’s left over and I just don’t
    think that’s a good use of anybody’s time.
    Shortly after the hearing, the district court entered an
    order awarding fees to class counsel on three grounds: the
    terms of the settlement agreement; California Code of Civil
    Procedure § 1021 under the substantial benefit theory; 4 and
    the private attorney general theory under California Code of
    Civil Procedure § 1021.5. 5
    4
    The substantial benefit theory provides for attorneys’ fees in suits that:
    (1) invoke the court’s equitable powers; (2) are commenced and
    maintained as a representative action; and (3) result in a disposition that
    confers substantial benefits (either pecuniary or nonpecuniary) upon the
    persons represented. Coal. for L.A. Cty. Planning etc. Interest v. Bd. of
    Supervisors, 
    76 Cal. App. 3d 241
    , 248 (1977).
    5
    Section 1021.5 provides that
    a court may award attorneys’ fees to a successful party
    against one or more opposing parties in any action
    which has resulted in the enforcement of an important
    right affecting the public interest if: (a) a significant
    benefit, whether pecuniary or nonpecuniary, has been
    conferred on the general public or a large class of
    persons, (b) the necessity and financial burden of
    private enforcement . . . are such as to make the
    YAMADA V. NOBEL BIOCARE                              13
    The court deemed it necessary, however, to reduce the
    requested fees substantially due to vagueness in time entries,
    improper inclusion of clerical work and other work not
    properly billed for, inflation of hours due to rounding up of
    billing in large time increments, and the use of block billing.
    Nobel timely appealed the final fee award to this court.
    STANDARD OF REVIEW
    We review a district court’s award of attorneys’ fees for
    abuse of discretion. Intel Corp. v. Terabyte Int’l, Inc., 
    6 F.3d 614
    , 621 (9th Cir. 1993) (quoting Lindy Pen Co. v. Bic Pen
    Corp., 
    982 F.2d 1400
    , 1409 (9th Cir. 1993)). A district court
    abuses its discretion when “its decision is based on an
    erroneous conclusion of law or if the record contains no
    evidence on which it rationally could have based its
    decision.” In re Mercury Interactive Corp. Sec. Litig.,
    
    618 F.3d 988
    , 992 (9th Cir. 2010) (citations omitted).
    DISCUSSION
    A. Waiver
    Generally, an appellate court will not hear an issue raised
    for the first time on appeal. Whittaker Corp. v. Execuair
    Corp., 
    953 F.2d 510
    , 515 (9th Cir. 1992). There is “no ‘bright
    line rule’. . . to determine whether a matter has been properly
    raised below.” 
    Id.
     The standard “is that the argument must be
    raised sufficiently for the trial court to rule on it.” 
    Id.
     (quoting
    In re E.R. Fegert, Inc., 
    887 F.2d 955
    , 957 (9th Cir. 1989)).
    Accordingly, when a party takes a position and the district
    court rules on it, there is no waiver. See W. Watersheds
    award appropriate, and (c) such fees should not in
    the interest of justice be paid out of the recovery, if any.
    14              YAMADA V. NOBEL BIOCARE
    Project v. U.S. Dep’t of Interior, 
    677 F.3d 922
    , 925 (9th Cir.
    2012) (explaining that there is “no waiver if the issue was
    raised, the party took a position, and the district court ruled
    on it”).
    Plaintiffs contend that Defendants waived their due
    process argument by failing to raise the issue until after the
    briefing on the matter of attorneys’ fees was complete. This
    argument is specious. It was not until the first fee hearing,
    two weeks after completion of briefing, that the issue first
    arose. Defendants asked to view the timesheets at that
    hearing, saying: “[W]e respectfully submit we should see
    [the timesheets], your honor, though I understand there are
    privilege[] concerns and that’s been handled in other cases
    by way of redaction of confidential information.” Class
    counsel objected to Defendants’ request for access even to
    redacted timesheets, after which the court indicated that it
    “might direct that certain redactions be made [to the
    timesheets] and that those be provided . . . pursuant to a
    protective order” once the court had “a better sense of just
    what they are and what they say, [and] how detailed they
    are.” Not until one day before the second fee hearing, held
    on January 14, 2014, did the district court first decide that it
    would base the fee order entirely on the in camera
    timesheets. Defendants renewed their request to examine the
    timesheets at that hearing. The district court responded by
    telling defense counsel that they overstated the impact of
    their anticipated advocacy. The district court’s written order
    also addressed Defendants’ objection:
    At the hearing held on January 14, 2014,
    defense counsel objected to the fact that he
    has not had an opportunity to review Class
    Counsel’s time records. As indicated above,
    Class Counsel did not provide time records
    to Defendants in the first instance due to
    YAMADA V. NOBEL BIOCARE                    15
    concerns that the records contained
    privileged information. In light of the
    Court’s “independent obligation to ensure
    that the award . . . is reasonable,” [citation],
    this court found that a more efficient use of
    time and resources was to review the records
    in camera, as opposed to requiring Class
    Counsel to redact the time records and
    provide a copy to Defendants.
    The record demonstrates that Defendants raised the issue
    with sufficient specificity and vigor. The parties took
    positions on the issue of Nobel’s access to the timesheets, the
    basis for this appeal, and the district court ruled on it.
    Defendants did not waive their argument.
    B. Due Process
    A district court abuses its broad discretion in awarding
    attorneys’ fees when it makes an error of law. Mercury
    Interactive, 
    618 F.3d at
    993 (citing Koon v. United States,
    
    518 U.S. 81
    , 100 (1996)). We find such error here: the district
    court’s use over Defendants’ objection of ex parte, in camera
    submissions to support its fee order violated Defendants’ due
    process rights.
    Our adversarial system of justice “is premised on the
    well-tested principle that truth—as well as fairness—is best
    discovered by powerful statements on both sides of the
    question.” Penson v. Ohio, 
    488 U.S. 75
    , 84 (1988) (citation
    omitted). Accordingly, we have previously held that an
    opposing party normally has a right to see the timesheets on
    which a district court relied in issuing a fee award.
    In Intel Corp., we vacated a district court’s order
    awarding attorneys’ fees due in part to the fact that the
    16              YAMADA V. NOBEL BIOCARE
    district court did not make available to opposing counsel the
    timesheets it used to support the fee order. 
    6 F.3d at 623
    . We
    declared that “[u]nder our adversary system, [opposing
    counsel is] entitled to see just what was charged and why,”
    and that opposing counsel has a “need and right to peruse and
    parse [the] fee demand.” 
    Id.
     (emphases added). MGIC
    Indemnity Corp. v. Weisman similarly concerned a fee order
    based on ex parte, in camera submissions. See 
    803 F.2d 500
    ,
    505 (9th Cir. 1986). We remanded the matter to the district
    court to give opposing counsel an opportunity to inspect the
    timesheets and challenge the reasonableness of the fee
    award. 
    Id.
    Plaintiffs argue that Intel and MGIC are distinguishable
    because those fee orders were issued without explanation. In
    Intel, the district court “merely awarded the fees without
    elaboration,” having made “no findings that the hours
    expended were reasonable [or] that the hourly rates were
    customary.” 
    6 F.3d at 623
    . In MGIC, the district court
    provided “[n]o reason . . . why the timesheets should not
    have been made available to [opposing counsel] and
    [opposing counsel] given the opportunity to challenge them.”
    
    803 F.2d at 505
    . Here, on the other hand, the district court
    issued a detailed, 33-page order evincing thoughtful and
    well- informed consideration of the submissions. And the
    court offered a reason why it refused Defendants’ access to
    the documents: the court found “a more efficient use of time
    and resources was to review the records in camera, as
    opposed to requiring Class Counsel to redact the time records
    and provide a copy to Defendants.” So the question is
    whether judicial efficiency may eclipse Defendants’
    YAMADA V. NOBEL BIOCARE                            17
    fundamental right to inspect and challenge the documents. It
    may not. 6
    “[W]hen a judge constructs a process for setting fees, the
    process must contain at least the procedural minima that the
    Due Process Clause requires.” In re Nineteen Appeals
    Arising Out of San Juan Dupont Plaza Hotel Fire Litig.,
    
    982 F.2d 603
    , 614 (1st Cir. 1992). Here, the Due Process
    Clause requires that opposing counsel have access to the
    timesheets relied on to support the fee order. 7 The district
    6
    The parties argue extensively regarding the application of
    Concepcion v. Amscan Holdings, 
    223 Cal. App. 4th 1309
     (2014), to the
    due process question in this case. Although informative, Concepcion
    does not control the question, for two reasons: (1) the question at issue
    is a procedural one, which, under Erie Railroad Co. v. Tomkins, 
    304 U.S. 64
     (1938), should be decided under federal law; and, perhaps more
    importantly, (2) Defendants have raised a federal due process challenge
    to the district court’s ex parte review procedure. What constitutes a
    federal due process violation is a question of federal, not state,
    substantive law. Accordingly, we do not discuss Concepcion here, other
    than to say that it supports Defendants’ contention that the in camera
    procedure implemented here was a violation of their due process rights.
    7
    This case is different from United States v. Eyraud, in which we held
    that the district court’s denial of a defendant’s request for access to the
    original billing invoices used for restitution purposes to determine
    compensable attorneys’ fees did not violate her right to Due Process.
    
    809 F.3d 462
    , 471 (9th Cir. 2015). Eyraud “had access to the [victim’s]
    law firm’s declaration describing the work it performed relating to
    Eyraud’s fraud and the invoice summaries listing the amount of time that
    work took.” 
    Id.
     It was only to verify that those disclosed “documents
    accurately reflected the pertinent information contained in the privileged
    billing records,” the court examined the original in camera. 
    Id.
     The court
    then confirmed that the summaries relating to work and time spent that
    had been extracted from the privileged material were accurate, i.e.,
    “simply corroborative of what counsel already had seen.” 
    Id.
     With the
    accurate summaries in hand, we held that Eyraud was “able to challenge
    the legal basis for the court’s order.” 
    Id.
     Thus, she had been “afforded
    18                YAMADA V. NOBEL BIOCARE
    court abused its discretion by denying Defendants such
    access.
    On remand, the district court must allow Defendants
    access to the timesheets, appropriately redacted to remove
    privileged information, so they can inspect them and present
    whatever objections they might have concerning the fairness
    and reasonableness of Plaintiffs’ fee request. Plaintiffs must
    then be allowed to respond to Defendants’ objections and
    Defendants must be granted an opportunity to reply. The
    district court will then decide the appropriate fee award. See
    Hensley v. Eckerhart, 
    461 U.S. 424
    , 433–34 (1983).
    Vacating the fee order obviates the need for us to reach
    the merits of Defendants’ remaining claims. In the interest of
    efficient eventual resolution of this dispute, however, we
    further hold as follows.
    C. Discount of Lodestar
    Attorneys’ fees and costs may be awarded in a certified
    class action when authorized by law or the parties’
    agreement. In re Bluetooth Headset Prods. Liab. Litig.,
    
    654 F.3d 935
    , 941 (9th Cir. 2011); Fed. R. Civ. P. 23(h). The
    “lodestar method” is appropriate in class actions where the
    relief sought and obtained is not easily monetized, ensuring
    compensation for counsel who undertake socially beneficial
    litigation. 
    Id.
     “The lodestar figure is calculated by
    multiplying the number of hours the prevailing party
    adequate notice [of the facts] and a meaningful opportunity to be heard.”
    
    Id.
     By contrast, here the court made an independent determination of
    appropriate fees, but it did not reveal the actual basis of its ruling or
    provide Nobel with access to the information used to reach that ruling.
    Thus, unlike Eyraud, Nobel was denied a meaningful opportunity to
    review and to litigate the merits of the award.
    YAMADA V. NOBEL BIOCARE                    19
    reasonably expended on the litigation (as supported by
    adequate documentation) by a reasonable hourly rate for the
    region and for the experience of the lawyer.” 
    Id.
     Although
    the lodestar figure is “presumptively reasonable,”
    Cunningham v. Cty. of L.A., 
    879 F.2d 481
    , 488 (9th Cir.
    1988), “the court may adjust it upward or downward by an
    appropriate positive or negative multiplier reflecting a host
    of ‘reasonableness’ factors, ‘including the quality of
    representation, the benefit obtained for the class, the
    complexity and novelty of the issues presented, and the risk
    of nonpayment,’” In re Bluetooth, 
    654 F.3d at
    941–42
    (quoting Hanlon v. Chrysler Corp., 
    150 F.3d 1011
    , 1029 (9th
    Cir. 1998)). Of those factors, a party’s success in the
    litigation is the “most critical.” Hensley, 
    461 U.S. at 436
    .
    Defendants argue that the district court made two
    dispositive errors: it (1) gave inadequate weight to what it
    acknowledged was class counsel’s limited success; and
    (2) compounded the mistake by assuming that Plaintiffs’ five
    claims were different legal theories addressing the same
    alleged violation.
    As to Defendants’ first argument, Hensley requires the
    district court to provide “a concise but clear explanation of
    its reasons for the fee award.” 
    461 U.S. at 437
    . Hensley
    further states that “[w]hen an adjustment is requested on the
    basis of either the exceptional or limited nature of the relief
    obtained by the plaintiff, the district court should make clear
    that it has considered the relationship between the amount of
    the fee awarded and the results obtained.” 
    Id.
     Here, the
    district court did just that. It reduced the lodestar by 20%
    because of class counsel’s success on only the UCL claim,
    citing Hamed v. Macy’s West Stores, Inc.., No. 10-2790 JCS,
    
    2011 WL 5183856
    , at *7 (N.D. Cal. Oct. 31, 2011). In
    Hamed, the district court reduced a fee award by 10%
    20               YAMADA V. NOBEL BIOCARE
    because the plaintiff had succeeded on only one of five
    original claims. 
    Id.
    As to Defendants’ second argument, the district court
    fairly characterized Plaintiffs’ claims as different theories in
    pursuit of the same objective. Hensley provides that the hours
    spent on unsuccessful claims should be excluded “[w]here
    the plaintiff has failed to prevail on a claim that is distinct in
    all respects from his successful claims.” 
    461 U.S. at 440
    (emphasis added); see Winterrowd v. Am. Gen. Annuity Ins.
    Co., 
    556 F.3d 815
    , 827 (9th Cir. 2009) (“[W]here a lawsuit
    consists of related claims, a plaintiff who has won substantial
    relief should not have [her] attorney’s fee reduced simply
    because the trial court did not adopt each contention raised.”
    (alterations omitted) (quoting Hogar v. Cmty. Dev. Comm’n
    of Escondido, 
    157 Cal. App. 4th 1358
    , 1369 (2007))). Here,
    all of the relief Plaintiffs sought was for those harmed by
    Defendants’ dental implants, which relief Plaintiffs received.
    Defendants argue that Winterrowd is distinguishable
    because the plaintiffs there obtained 100% of the relief
    originally sought. This is true but unpersuasive for three
    reasons. First, Plaintiffs here filed their complaint when
    many of the key documents in discovery were in Defendants’
    sole possession. Plaintiffs did not have access to some
    documents until after the case’s Rule 26 scheduling
    conference. This circumstance is unlike that in Winterrowd,
    where the complaint concerned breach of a severance
    contract. See 
    556 F.3d at 818
    . Plaintiffs here filed their
    complaint while somewhat in the dark, while the Winterrowd
    plaintiffs filed theirs when aware of both the contract and the
    operative facts concerning its breach.
    Second, it was easier to determine the amount of recovery
    in Winterrowd and indeed the damages were ultimately
    calculated to the cent: $288,240.56. 
    Id.
     The relief here is
    YAMADA V. NOBEL BIOCARE                      21
    difficult to monetize because it includes injunctive relief and
    intangible benefits, including the peace of mind that comes
    with the enhanced warranty and streamlined claims process
    provided by the settlement.
    Third, all but one of Plaintiffs’ original claims here were
    frustrated by intervening changes in law announced after
    Plaintiffs filed the complaint.
    Because the district court concisely and clearly explained
    its reduction of the lodestar, and because there was sufficient
    support for its finding that Plaintiffs’ claims were related to a
    common goal, the district court’s discount of the lodestar for
    lack of success was not erroneous.
    D. Cross-Check of Lodestar
    Defendants argue that the district court’s cross-check of
    the lodestar was flawed because its valuation of the
    settlement was based on an unrealistically high estimated
    implant failure rate. Purporting to quote our holding in In re
    Bluetooth, Defendants further argue that “the district court
    must guard against an unreasonable result by cross-checking
    its calculations against a second method.”
    We agree that the district court likely overstated its
    monetary valuation of the settlement. But where, as here,
    classwide benefits are not easily monetized, a cross-check is
    entirely discretionary. Defendants’ argument to the contrary
    is either mistaken or a deliberate misrepresentation of the
    law. In re Bluetooth in fact provides that “even though the
    lodestar method may be a perfectly appropriate method of
    fee calculation, we have also encouraged courts to guard
    against an unreasonable result by cross-checking their
    calculations against a second method.” 
    654 F.3d at 944
    (emphasis added). California courts agree. See In re
    22              YAMADA V. NOBEL BIOCARE
    Consumer Privacy Cases, 
    175 Cal. App. 4th 545
    , 557 (2009)
    (“While the court has discretion to [conduct a cross-check]
    where appropriate, it is not required [to do so].”); Ramos v.
    Countrywide Home Loans, Inc., 
    82 Cal. App. 4th 615
    , 628
    (2000); Lealao v. Beneficial Cal., Inc., 
    82 Cal. App. 4th 19
    ,
    49–50 (2000).
    CONCLUSION
    We VACATE the fee order and REMAND this matter to
    the district court for further proceedings. Class counsel will
    submit their timesheets to the district court and may propose
    that certain information is privileged. The district court will
    then determine what, if any, information is privileged. After
    the district court makes its privilege determination, class
    counsel will then file redacted timesheets that comply with
    the district court’s determination. Counsel for Defendants
    will then have an opportunity to submit arguments as to the
    reasonableness of the submission. Plaintiffs will then have
    an opportunity to respond before the district court renders its
    decision concerning fees, and Defendants will have an
    opportunity to reply.
    VACATED AND REMANDED.