Joseluis Alcantar v. Hobart Service , 800 F.3d 1047 ( 2015 )


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  •                     FOR PUBLICATION
    UNITED STATES COURT OF APPEALS
    FOR THE NINTH CIRCUIT
    JOSÉLUIS ALCANTAR, on behalf of                  No. 13-55400
    himself and all others similarly
    situated,                                          D.C. No.
    Plaintiff-Appellant,          5:11-cv-01600-
    PSG-SP
    v.
    HOBART SERVICE; ITW FOOD                           OPINION
    EQUIPMENT GROUP, LLC,
    Defendants-Appellees.
    Appeal from the United States District Court
    for the Central District of California
    Philip S. Gutierrez, District Judge, Presiding
    Argued and Submitted
    June 3, 2015—Pasadena, California
    Filed September 3, 2015
    Before: Milan D. Smith, Jr. and N. Randy Smith, Circuit
    Judges and Joan Humphrey Lefkow,* Senior District Judge.
    Opinion by Judge Lefkow;
    Partial Concurrence and Partial Dissent by Judge N.R.
    Smith
    *
    The Honorable Joan Humphrey Lefkow, Senior District Judge for the
    U.S. District Court for the Northern District of Illinois, sitting by
    designation.
    2                ALCANTAR V. HOBART SERVICE
    SUMMARY**
    Labor Law / Class Certification
    The panel affirmed in part, and reversed and remanded in
    part, the district court’s orders denying class certification and
    granting partial summary judgment in an action brought by a
    putative class of service technicians, alleging violations of
    California Labor Code § 1194 and derivative claims under
    California’s Unfair Competition Law and Private Attorney
    General Act.
    The district court denied plaintiff’s motion for class
    certification because plaintiff failed to satisfy the
    commonality requirement of Fed. R. Civ. P. 23(a)(2) and the
    predominance requirement of Fed. R. Civ. P. 23(b)(3).
    Addressing the commonality requirement and plaintiffs’
    commute-time claim, the panel held that the district court
    erred in denying class certification because it evaluated the
    merits rather than focusing on whether the questions
    presented – meritorious or not – were common to the class.
    Addressing the predominance requirement and plaintiff’s
    meal- and rest-break claim, the panel held that the district
    court did not abuse its discretion in concluding that the
    proposed class failed under Fed. R. Civ. P. 23(b), where the
    district court held that questions as to why service technicians
    missed their meal and rest breaks would predominate over
    questions common to the class.
    **
    This summary constitutes no part of the opinion of the court. It has
    been prepared by court staff for the convenience of the reader.
    ALCANTAR V. HOBART SERVICE                    3
    The panel reversed the district court’s summary judgment
    in favor of the employer on plaintiff’s commute-time claim
    because there was a genuine dispute of material fact as to
    whether technicians were required to commute in the
    employer’s vehicles.
    The panel affirmed the district court’s summary judgment
    in favor of the employer on plaintiff’s Private Attorney
    General Act claim because the letter in which plaintiff
    disclosed his allegations against the employer did not contain
    sufficient facts to comply with the statute’s notice
    requirements.
    Judge N.R. Smith concurred in the majority’s rejection of
    plaintiff’s contentions regarding the denial of class
    certification on his meal break claim and the grant of
    summary judgment to the employer on his Private Attorney
    General Act claim. Judge N.R. Smith dissented in part, and
    would hold there is no genuine issue of material fact on the
    commute time claim, and he would not remand the case.
    COUNSEL
    Robin G. Workman (argued), Daniel H. Qualls, and Aviva N.
    Roller, Qualls & Workman, LLP, San Francisco, California,
    for Plaintiff-Appellant.
    Thomas E. Hill (argued) and Mara D. Matheke, Reed Smith
    LLP, Los Angeles, California, for Defendants-Appellees.
    4             ALCANTAR V. HOBART SERVICE
    OPINION
    LEFKOW, Senior District Judge:
    Joséluis Alcantar wishes to represent a class of service
    technicians in his suit against his employer, Hobart Service
    (“Hobart”), and its parent company, ITW Food Equipment
    Group (“ITW”). Alcantar alleges that Hobart did not
    compensate its technicians for the time they spent commuting
    in Hobart’s service vehicles from their homes to their job
    sites and from those job sites back home. Alcantar also
    alleges that Hobart failed to provide its technicians with meal
    and rest breaks.
    Alcantar appeals from the district court’s denial of class
    certification and its grant of partial summary judgment, as
    well as its determination that Alcantar did not comply with
    the notice requirements of California’s Private Attorneys
    General Act (“PAGA”). We have jurisdiction under
    
    28 U.S.C. § 1291
    . We affirm the judgment in part and
    reverse and remand in part.
    BACKGROUND
    I. Factual Background
    ITW, Hobart’s parent company, designs and manufactures
    commercial food equipment. Hobart provides after-sale
    maintenance and repair services to ITW’s customers.
    Alcantar works for Hobart as a service technician.
    Alcantar and other service technicians provide most
    services on-site. They drive to and from customer locations
    in vehicles Hobart provides, carrying the tools and
    ALCANTAR V. HOBART SERVICE                     5
    replacement parts necessary to make repairs. Although they
    spend most of their time at customer locations, each
    technician is assigned to one of Hobart’s thirteen California
    branch offices.
    As hourly employees, the technicians are compensated for
    the time they spend fixing equipment and the time they spend
    driving to and from different assignments. If they commute
    in the service vehicles, they are also compensated for the time
    spent driving from their homes to their first assignments and
    from their last assignments back home, but only to the extent
    it falls outside their “normal commute.”
    A normal commute is the time it takes a technician to
    drive from his home to his branch location. Thus, if a job site
    is farther from a technician’s home than his branch office, the
    technician is compensated for the extra time it takes him to
    reach the job site. But if a job site is the same distance or
    closer to a technician’s home than his branch office, the
    technician is not compensated for time spent driving to the
    job site. Alcantar claims that California law requires Hobart
    to compensate technicians for their normal commute. The
    crux of this claim is the allegation that, while commuting to
    and from work in Hobart’s vehicles, the service technicians
    are under Hobart’s control.
    As a condition of their employment, Hobart’s service
    technicians must sign an agreement governing their use of the
    vehicles. The agreement states that the technicians have the
    option either to commute in their vehicles or leave the
    vehicles at their branch offices:
    I understand that I have the option of driving
    the company vehicle to my home at the end of
    6              ALCANTAR V. HOBART SERVICE
    the work day and from my home to my first
    work assignment of the day. I also understand
    I may park the company vehicle at the office
    to which I am assigned.
    Alcantar maintains this choice is illusory. The branch offices
    do not have enough secured parking spaces for technicians’
    vehicles. Because the technicians are responsible for the
    tools and parts inside the vehicles, they risk having to pay for
    any stolen tools and parts if the vehicles are burglarized at the
    branch offices.
    The agreement also places numerous restrictions on the
    service technicians’ use of the vehicles, including prohibiting
    personal use without prior approval:
    Personal use of the service vehicle, other than
    commuting from home to the first work
    assignment and from the last work assignment
    to home, is strictly prohibited unless prior
    written approval is granted by management.
    (An example of personal use for which prior
    approval could be granted would be in case of
    a dental appointment which cannot be
    scheduled after hours or on a weekend.)
    The agreement also prohibits service technicians from
    carrying passengers without prior approval. Transporting or
    storing alcohol is also forbidden, and the agreement does not
    give service technicians the option to seek permission from
    management to do so. By signing the agreement, the
    technicians acknowledge that “any infraction of these rules
    will result in disciplinary action up to and including
    termination.” Hobart’s personnel manual echoes the
    ALCANTAR V. HOBART SERVICE                            7
    agreement, listing the “[o]peration of a service vehicle for
    personal use” as grounds for termination. In addition to these
    limitations, Hobart also expects service technicians to
    respond to calls on their company-issued cell phones while
    driving to and from their first and last assignments of the
    day.1 Alcantar alleges that, as a result of these restrictions
    and requirements, service technicians are under Hobart’s
    control when commuting to and from work and thus must be
    compensated for their time.
    As hourly employees, the technicians are also required to
    take meal and rest breaks throughout the day. Alcantar
    alleges that Hobart failed to provide these breaks.
    II. District Court Proceedings
    Alcantar’s complaint, filed October 5, 2011, alleges
    violations of California Labor Code § 1194. The complaint
    also alleges derivative claims under the Unfair Competition
    Law (“UCL”), 
    Cal. Bus. & Prof. Code §§ 17200
     et seq., and
    PAGA, 
    Cal. Lab. Code §§ 2698
     et seq. Alcantar sought
    certification of a class of service technicians employed by
    Hobart in the four years preceding the filing of the lawsuit.2
    1
    Hobart changed its policy less than a year after Alcantar filed suit,
    announcing to service technicians that it would neither control their
    “ability to use the vehicle for personal purposes” nor require them “to
    perform any services for Hobart” during the drive to and from work.
    2
    Alcantar actually sought certification of a class of persons employed
    by Hobart in the four years preceding the filing of the lawsuit, with two
    subclasses: persons employed as service technicians and persons who
    worked overtime and were paid an hourly wage and additional
    compensation in the same work week. Only the first subclass is relevant
    here.
    8             ALCANTAR V. HOBART SERVICE
    Hobart and ITW opposed class certification and moved for
    summary judgment on all claims.
    The district court denied Alcantar’s motion for class
    certification, explaining that Alcantar failed to satisfy the
    commonality requirement of Federal Rule of Procedure
    23(a)(2) and the predominance requirement of Federal Rule
    of Procedure 23(b)(3). The court then granted the motion for
    summary judgment as to Alcantar’s overtime claim for
    commute time but held that there was a genuine issue of
    material fact as to whether Hobart complied with California’s
    meal- and rest-break requirements. The district court
    concluded that the derivative UCL and PAGA claims
    survived to the same extent as the overtime claim.
    Hobart and ITW moved for summary judgment a second
    time, arguing that Alcantar had not complied with PAGA’s
    notice requirements. The district court agreed. The parties
    stipulated to dismissal of the § 1194 claim and the UCL claim
    and Alcantar timely appealed, challenging the district court’s
    orders denying certification, granting in part the first motion
    for summary judgment, and granting the second motion for
    summary judgment.
    STANDARD OF REVIEW
    We review de novo the district court’s decision to grant
    or deny summary judgment, viewing the facts in the light
    most favorable to the non-moving party. Alexander v. FedEx
    Ground Package Sys., 
    765 F.3d 981
    , 987 (9th Cir. 2014).
    “[S]ummary judgment is appropriate when ‘there is no
    genuine dispute as to any material fact and the movant is
    entitled to judgment as a matter of law.”’ Albino v. Baca,
    ALCANTAR V. HOBART SERVICE                      9
    
    747 F.3d 1162
    , 1168 (9th Cir. 2014) (en banc) (quoting Fed.
    R. Civ. P. 56(a)).
    We review orders granting or denying class certification
    for abuse of discretion. Parra v. Bashas’, Inc., 
    536 F.3d 975
    ,
    977 (9th Cir. 2008). “An abuse of discretion occurs when the
    district court, ‘in making a discretionary ruling, relies upon an
    improper factor, omits consideration of a factor entitled to
    substantial weight, or mulls the correct mix of factors but
    makes a clear error of judgment in assaying them.”’ 
    Id.
     at
    977–78 (quoting Waste Mgmt. Holdings, Inc. v. Mowbray,
    
    208 F.3d 288
    , 295 (1st Cir. 2000)).
    DISCUSSION
    I. Class Certification
    Alcantar contends that the district court improperly
    reached the merits of his claims in denying class certification
    under Rule 23(a)(2) and Rule 23(b)(3).
    “The class action is ‘an exception to the usual rule that
    litigation is conducted by and on behalf of the individual
    named parties only.”’ Wal-Mart Stores, Inc. v. Dukes, 
    131 S. Ct. 2541
    , 2550 (2011) (quoting Califano v. Yamasaki,
    
    442 U.S. 682
    , 700–01 (1979)). This exception is justified
    where the class members and the class representative possess
    the same interest and have suffered the same injury. 
    Id.
     Rule
    23(a) seeks to ensure that the class claims are limited to those
    ‘“fairly encompassed by the named plaintiff’s claims.”’ 
    Id.
    (quoting Gen. Tel. Co. of Sw. v. Falcon, 
    457 U.S. 147
    , 156
    (1982)). To that end, Rule 23(a) conditions certification on
    a demonstration that
    10             ALCANTAR V. HOBART SERVICE
    (1) the class is so numerous that joinder of all
    members is impracticable; (2) there are
    questions of law or fact common to the class;
    (3) the claims or defenses of the
    representative parties are typical of the claims
    or defenses of the class; and (4) the
    representative parties will fairly and
    adequately protect the interests of the class.
    Fed. R. Civ. P. 23(a).
    Courts must perform a “rigorous analysis” of these
    prerequisities before concluding that Rule 23(a) is satisfied.
    Wal-Mart, 
    131 S. Ct. at 2551
     (quoting Falcon, 
    457 U.S. at 161
    ). The analysis may “entail some overlap with the merits
    of the plaintiff’s underlying claim,” 
    id.,
     but Rule 23 “grants
    courts no license to engage in free-ranging merits inquiries at
    the certification stage.” Amgen Inc. v. Conn. Ret. Plans &
    Trust Funds, 
    133 S. Ct. 1184
    , 1194–95 (2013). Instead,
    “[m]erits questions may be considered to the extent—but only
    to the extent—that they are relevant to determining whether
    the Rule 23 prerequisites for class certification are satisfied.”
    
    Id. at 1195
    . Once these prerequisites are satisfied, the
    proposed class must meet at least one of the three
    requirements set forth in Rule 23(b).
    A. Commute-Time Claim
    Although Rule 23(a)(2) refers to common “questions of
    law or fact” in the plural, even a single common question will
    do. Wal-Mart, 
    131 S. Ct. at 2556
    . But because “‘[a]ny
    competently crafted class complaint literally raises common
    questions,’” 
    id. at 2551
     (alteration in original) (quoting
    Richard A. Nagareda, Class Certification in the Age of
    ALCANTAR V. HOBART SERVICE                     11
    Aggregate Proof, 84 N.Y.U. L. REV. 97, 131–32 (2009)),
    courts should look for a “common contention” in determining
    whether putative class members’ claims can be litigated
    together. 
    Id.
     “That common contention, moreover, must be
    of such a nature that it is capable of classwide
    resolution—which means that determination of its truth or
    falsity will resolve an issue that is central to the validity of
    each one of the claims in one stroke.” 
    Id.
     Thus, it is not just
    the common contention, but the answer to that contention,
    that is important: “What matters to class certification . . . is
    not the raising of common ‘questions’—even in droves —but,
    rather the capacity of a classwide proceeding to generate
    common answers apt to drive the resolution of the litigation.”
    
    Id.
     (alterations in original) (quoting Nagareda, supra, at 132).
    A common contention need not be one that “will be
    answered, on the merits, in favor of the class.” Amgen,
    
    133 S. Ct. at 1191
    . It only “must be of such a nature that it is
    capable of classwide resolution.” Wal-Mart, 
    131 S. Ct. at 2551
     (emphasis added); see Eisen v. Carlisle & Jacquelin,
    
    417 U.S. 156
    , 178 (1974) (“In determining the propriety of a
    class action, the question is not whether the plaintiff or
    plaintiffs have stated a cause of action or will prevail on the
    merits, but rather whether the requirements of Rule 23 are
    met.” (quoting Miller v. Mackey Int’l, 
    452 F.2d 424
    , 427 (5th
    Cir. 1971)). Thus, “whether class members could actually
    prevail on the merits of their claims” is not a proper inquiry
    in determining the preliminary question “whether common
    questions exist.” Ellis v. Costco Wholesale Corp., 
    657 F.3d 970
    , 983 n.8 (9th Cir. 2011). “To hold otherwise would turn
    class certification into a mini-trial,” 
    id.,
     when the purpose of
    class certification is merely “to select the ‘metho[d]’ best
    suited to adjudication of the controversy ‘fairly and
    12               ALCANTAR V. HOBART SERVICE
    efficiently.”’    Amgen, 
    133 S. Ct. at 1191
     (alteration in
    original).
    In denying certification, the district court observed that
    Alcantar had not offered any evidence demonstrating that
    Hobart had a uniform policy requiring technicians to
    commute in the service vehicles and stated, “Absent proof of
    a company-wide policy, the commonality requirement is not
    met.” The court then concluded that, “because there is no
    evidence to suggest that technicians were required to drive
    the service vehicles to their homes, the lack of a potential
    legal argument precludes a common issue of fact or law for
    purposes of Rule 23(a)(2).”
    The district court’s conclusion is incorrect for two
    reasons. First, as explained below, there is a question of fact
    as to whether Hobart requires technicians to use its vehicles
    for their commute. See infra Part II. Second, it asks too
    much of Alcantar, who need only show that there is a
    common contention capable of classwide resolution—not that
    there is a common contention that “will be answered, on the
    merits, in favor of the class.” See Amgen, 133. S. Ct. at 1191.
    His contention is that service technicians, by virtue of their
    inability to park at Hobart’s facilities, must drive Hobart’s
    vehicles to work and, as a result of the rules applicable to
    their use of the vehicles, are sufficiently controlled during
    that commute to render the time compensable under
    California law. If it should ultimately be determined that
    Hobart did not exercise sufficient control over the
    technicians, that determination would not amount to ‘“some
    fatal dissimilarity”’ among class members that would make
    use of the class action device inefficient or unfair. 
    Id. at 1197
    (quoting Nagareda, supra, at 107). Instead, it would generate
    “a fatal similarity—failure of proof as to an element of the
    ALCANTAR V. HOBART SERVICE                    13
    plaintiff’s [claim].” Id. (alteration in original) (emphasis
    added) (quoting Nagareda, supra, at 107). A determination
    either way is inappropriate at the certification stage.
    We conclude that the district court erred in denying class
    certification because it evaluated the merits rather than
    focusing on whether the questions presented—meritorious or
    not—were common to the class. By doing so, the district
    court made an error of law, thereby abusing its discretion.
    B. Meal- and Rest-Break Claim
    Alcantar contends that the district court also improperly
    evaluated the merits in denying certification of the meal- and
    rest-break claim. We need not reach this issue, however,
    because we conclude that the district court did not abuse its
    discretion in concluding that the proposed class also failed
    under Rule 23(b).
    In addition to Rule 23(a)’s four prerequisites, a proposed
    class must satisfy at least one of the requirements listed in
    Rule 23(b). Fed. R. Civ. P. 23(b). Alcantar moved for
    certification under Rule 23(b)(3), which requires a court find
    that “questions of law or fact common to class members
    predominate over any questions affecting only individual
    members” and that “a class action is superior to other
    available methods for fairly and efficiently adjudicating the
    controversy.” Fed. R. Civ. P. 23(b)(3). The district court
    held that even if the class met Rule 23(a)’s prerequisites, the
    class would still fail under Rule 23(b)(3) because questions
    as to why service technicians missed their meal and rest
    breaks, whether because of their employer’s failure to provide
    them or their own choice to forgo them, would predominate
    14            ALCANTAR V. HOBART SERVICE
    over questions common to the class. This conclusion is well
    within the district court’s discretion.
    II. Summary Judgment on Commute-Time Claim
    Alcantar challenges the district court’s decision to grant
    summary judgment in favor of Hobart on Alcantar’s
    commute-time claim. The district court’s decision was based
    on its conclusion that § 1194 does not require Hobart to
    compensate Alcantar for commute time where there is no
    dispute that Hobart does not expressly require the technicians
    to commute in its vehicles.
    An employee’s commute is not typically compensable
    under California labor law, even “when the employee
    commutes in a vehicle that is owned, leased, or subsidized by
    the employer.” 
    Cal. Lab. Code § 510
    (b). The time may be
    compensable, however, if the employee can classify it as
    “hours worked.” The Industrial Welfare Commission has
    defined “hours worked” as “the time during which an
    employee is subject to the control of an employer,” including
    “all the time the employee is suffered or permitted to work,
    whether or not required to do so.” See 
    Cal. Code Regs. tit. 8, § 11040
    (2)(K).
    In Morillion v. Royal Packing Co., the California
    Supreme Court elaborated on what constitutes control.
    
    995 P.2d 139
     (Cal. 2000), as modified (May 10, 2000). The
    plaintiff in Morillion represented a class of agricultural
    laborers. Their employer, Royal Packing Company, required
    them to meet at specific departure points each morning so
    that it could transport them to the fields where they worked.
    At the end of the day, Royal took them back to the departure
    points. 
    Id.
     Royal prohibited the workers from using their
    ALCANTAR V. HOBART SERVICE                    15
    own transportation to get to and from the fields. The
    California Supreme Court held that the workers were entitled
    to compensation for the time they spent traveling to and from
    the fields, reasoning that they “were foreclosed from
    numerous activities in which they might otherwise engage if
    they were permitted to travel to the fields by their own
    transportation.” 
    Id. at 146
    . The court rejected Royal’s
    argument that its decision would render all activities an
    employer requires (even grooming) compensable. The court
    explained that “[t]he level of the employer’s control over its
    employees, rather than the mere fact that the employer
    requires the employees’ activity, is determinative.” 
    Id.
    Alcantar does not assert that Hobart exercises control over
    him should he commute in his own vehicle. Therefore, to
    prevail at trial he must prove not only that Hobart’s
    restrictions on him during his commute in Hobart’s vehicle
    are such that he is under Hobart’s control, but also that,
    despite Hobart’s profession that use of its vehicles is
    voluntary, employees are, as a practical matter, required to
    commute in Hobart’s vehicles. The first is a question of law
    which we return to the district court. The second is a
    question of fact, which we find is appropriate for a jury as
    Alcantar has raised a genuine issue of material fact.
    Alcantar acknowledges that Hobart has no official policy
    requiring technicians to commute in the service vehicles but
    argues that, in reality, service technicians have no meaningful
    choice. Each vehicle is equipped with tools and service parts.
    Although the parties dispute the value of the tools and parts
    (Hobart argues that the value ranges from $5,000 to $12,000;
    Alcantar insists a stock inventory places it at over $80,000),
    they agree that the technicians are responsible for them.
    Thus, Alcantar argues, if the tools or parts are stolen, the
    16            ALCANTAR V. HOBART SERVICE
    technicians must pay for them. Alcantar contends that
    because Hobart does not provide sufficient secure parking
    spaces, the technicians have to take the vehicles home or risk
    theft of the tools and service parts.
    Alcantar submits numerous declarations from service
    technicians supporting this contention. The declarations state
    that even though Hobart did not have a policy requiring
    technicians to drive the vehicles home, the technicians could
    not risk having to pay for stolen tools or parts. In addition to
    the declarations, Alcantar offers deposition testimony from
    Hobart’s Rule 30(b)(6) representative, who conceded that
    although there is enough unsecured parking at each branch,
    there is not enough secured parking for every technician to
    leave a service vehicle overnight. Alcantar also submits an
    excerpt from Hobart’s personnel manual in which Hobart
    acknowledges the value of the tools and service parts:
    This vehicle is provided to you for business
    purposes only. When you consider the high
    dollar value of the truck parts inventory, the
    value of the tools, along with the information
    contained in the technical bulletins you are
    required to carry, you can understand why the
    use of the vehicle is limited to business
    purposes only.
    Alcantar has gone beyond the pleadings and has pointed
    to declarations and deposition testimony that raise a genuine
    dispute of material fact as to whether technicians are, as a
    practical matter, required to commute in Hobart’s vehicles.
    It is not for the court to evaluate the persuasiveness of this
    evidence. Alcantar need only show that a reasonable jury
    ALCANTAR V. HOBART SERVICE                    17
    could find for him at trial. See Anderson v. Liberty Lobby,
    Inc., 
    477 U.S. 242
    , 257 (1986).
    Hobart maintains that Alcantar’s claim cannot survive
    summary judgment because the agreement between Hobart
    and the technicians gives technicians the choice to commute
    in their vehicles or leave them at their branch office. But as
    we explained above, there is a dispute of material fact as to
    whether that choice is genuine or illusory. To the extent
    Hobart argues that Alcantar’s claim is foreclosed as a matter
    of law, the court is unpersuaded. Hobart cites no precedent
    stating that an employer must expressly require employees
    commute in their vehicles for the employees’ commute time
    to be compensable. Nor does the court read Morillion or the
    cases interpreting it as imposing such a condition. Indeed,
    Morillion’s chief concern was with what happened in
    practice—that Royal determined “when, where, and how” the
    laborers commuted to work. See Morillion, 
    995 P.2d at 146
    .
    Cases applying Morillion have looked at employees’ behavior
    in evaluating plaintiffs’ claims that their employer required
    them to take certain transportation. See Overton v. Walt
    Disney Co., 
    136 Cal. App. 4th 263
    , 271 (Ct. App. 2006), as
    modified (Feb. 1, 2006) (concluding that the employer did not
    require its employees to take an employer-provided shuttle
    where there was evidence that some employees used
    alternative means of transportation); see also Rodriguez v.
    SGLC, Inc., No. 2:08-CV-01971, 
    2012 WL 5705992
    , at *18
    (E.D. Cal. Nov. 15, 2012) (finding that because there was
    evidence that all employees took employer-provided
    transportation, even though the employer did not explicitly
    require they take it, there was a genuine dispute of material
    fact as to whether plaintiffs were free to choose their mode of
    transportation). Thus, we conclude that Alcantar’s argument
    is not foreclosed as a matter of law.
    18             ALCANTAR V. HOBART SERVICE
    Nor are we persuaded by the reasoning of the dissent,
    which relies on a provision of Hobart’s Personnel Policies
    and Procedures. That provision states that technicians are
    responsible for the replacement of any tool lost or stolen
    through the technicians’ negligence and directs technicians
    to ensure that their vehicles are locked when left unattended.
    Relying on this provision, the dissent contends that “any
    argument that the employees are somehow required to drive
    their service vehicles home for the security of the vehicle’s
    contents has no basis in the record. ” Citing the lack of
    evidence that Hobart has ever held a technician liable for a
    break-in at the facility, the dissent overlooks the fact that no
    one has ever actually parked there.
    In contrast to the provision on which the dissent relies, the
    “Service Technician Rules/Understandings” document states
    that technicians are absolutely responsible for the tools,
    regardless of culpability. It provides that service technicians
    “accept full responsibility” if tools are “lost, misplaced or . . .
    not . . . available when regularly inventoried.” In addition, as
    noted above, Alcantar has submitted numerous declarations
    from other technicians, stating that they could not risk leaving
    the vehicles at Hobart’s facilities because they would be
    forced to pay for stolen tools or parts. These declarations say
    nothing of negligence, and suggest that technicians have
    received the message from Hobart, implicitly or explicitly,
    that they are absolutely responsible for the tools. Hobart’s
    apparently inconsistent policies make the testimony of
    witnesses necessary to resolve the extent to which technicians
    are held responsible for the tools and parts. This is unlike the
    employees in Overton, who demonstrably had options other
    than riding a shuttle bus to work.
    ALCANTAR V. HOBART SERVICE                            19
    III.       Summary Judgment on PAGA Claim
    Alcantar also contends that the district court erred in
    ruling that Hobart was entitled to summary judgment on
    Alcantar’s PAGA claim because the letter in which Alcantar
    disclosed his allegations against Hobart did not contain
    sufficient facts to comply with the statute’s notice
    requirements.
    PAGA allows an employee to bring an action against an
    employer to recover civil penalties for violations of the
    California Labor Code. 
    Cal. Lab. Code § 2699
    (a). First,
    however, the employee must give “written notice by certified
    mail to the Labor and Workforce Development Agency and
    the employer of the specific provisions of [the California
    Labor Code] alleged to have been violated, including the facts
    and theories to support the alleged violation.” 
    Cal. Lab. Code § 2699.3
    (a)(1). ITW and Hobart argue that the letter Alcantar
    sent them and the Labor and Workforce Development
    Agency does not include sufficient facts or theories.3 We
    agree.
    Alcantar’s letter is a series of legal conclusions:
    Our offices have been retained by Joseluis
    Alcantara [sic] (Plaintiff). Plaintiff is a
    former employee of ITW Food Equipment
    3
    Alcantar asks us not to reach this issue, arguing that Hobart and ITW
    waived this affirmative defense or, in the alternative, that it was
    insufficiently pleaded. We have no difficulty concluding that the district
    court did not abuse its discretion in finding the defense preserved. Hobart
    and ITW asserted in their responsive pleading that Alcantar “failed to
    satisfy the jurisdictional prerequisites mandated by California Labor Code
    Sections 2698, et seq.”
    20            ALCANTAR V. HOBART SERVICE
    Group, LLC aka Hobart Service (Defendant).
    Plaintiff contends that Defendant (1) failed to
    pay wages for all time worked; (2) failed to
    pay overtime wages for overtime worked;
    (3) failed to include the extra compensation
    required by California Labor Code section
    1194 in the regular rate of pay when
    computing overtime compensation, thereby
    failing to pay Plaintiff and those who earned
    additional compensation for all overtime
    wages due; (4) failed to provide accurate
    wage statements to employees as required by
    California Labor Code section 226; (5) failed
    to provide reimbursement for work related
    expenses as required by Labor Code § 2802;
    and, (6) failed to provide off-duty meal
    periods and to pay compensation for work
    without off-duty meal periods to its California
    employees in violation of California Labor
    Code sections 226.7 and 512, and applicable
    Industrial Welfare Commission orders. Said
    conduct, in addition to the forgoing, violated
    each Labor Code section as set forth in
    California Labor Code section 2699.5.
    The only facts or theories that could be read into this letter
    are those implied by the claimed violations of specific
    sections of the California Labor Code—that Hobart failed to
    pay wages for time worked, failed to pay overtime wages for
    overtime worked, failed to include the extra compensation
    required by § 1194 in the regular rate of pay when computing
    overtime compensation, and so on. This is insufficient.
    ALCANTAR V. HOBART SERVICE                     21
    Section 2699.3(a)(1) was adopted as part of an
    amendment to PAGA, intended to cure perceived abuses of
    the Act. As the California Court of Appeal observed,
    The Senate floor analysis stated “[the
    amendment] improves [the Act] by allowing
    the Labor Agency to act first on more serious
    violations such as wage and hour violations
    and give employers an opportunity to cure
    less ‘serious’ violations. The bill protects
    businesses from shakedown lawsuits, yet
    ensures that labor laws protecting California’s
    working men and women are enforced—
    either through the Labor Agency or through
    the courts.”
    Dunlap v. Superior Court, 
    142 Cal. App. 4th 330
    , 338–39,
    
    47 Cal. Rptr. 3d 614
     (2006) (quoting Calif. S. Rules Comm.,
    Off. of S. Floor Analyses, Bill Analysis for SB1809, at 5–6
    (Aug. 27, 2004)). Plaintiff’s letter—a string of legal
    conclusions with no factual allegations or theories of liability
    to support them—is insufficient to allow the Labor and
    Workforce Development Agency to intelligently assess the
    seriousness of the alleged violations. Neither does it provide
    sufficient information to permit the employer to determine
    what policies or practices are being complained of so as to
    know whether to fold or fight. Thus, we affirm. This
    conclusion is consistent with our unpublished opinion in
    Archila v. KFC U.S. Properties, Inc., 420 F. App’x 667, 669
    (9th Cir. 2011), in which we affirmed a district court’s
    dismissal of a PAGA claim, observing that “none of the
    materials Archila submitted to KFC or the LWDA contain
    ‘facts and theories’ to support his allegations” and the
    demand letter “merely lists several California Labor Code
    22               ALCANTAR V. HOBART SERVICE
    provisions Archila alleges KFC violated and requests that
    KFC conduct an investigation.” See also Amey v. Cinemark
    USA Inc., No. 13-CV-05669, 
    2015 WL 2251504
    , at **13–14
    (N.D. Cal. May 13, 2015); Soto v. Castlerock Farming &
    Transp. Inc., No. CIV-F-09-0701, 
    2012 WL 1292519
    , at
    **7–8 (E.D. Cal. Apr. 16, 2012).
    CONCLUSION
    For the foregoing reasons, the judgment of the district
    court is affirmed in part, reversed in part, and remanded for
    further proceedings consistent with this opinion.
    AFFIRMED in part, REVERSED in part, and
    REMANDED.
    The parties shall bear their own costs on appeal.
    N.R. SMITH, concurring in part and dissenting in part:
    This case should be over. The majority correctly rejects
    Alcantar’s contentions regarding (a) the denial of class
    certification on his meal break claim, and (b) the grant of
    summary judgment to Hobart on his PAGA claim.1 Then, for
    reasons quite unclear to me, the majority fails to affirm the
    grant of summary judgment on the commute time claim.
    1
    The majority also correctly concludes that the district court erred in
    denying Alcantar class certification on his commute time claim.
    However, as I would affirm the district court’s grant of summary judgment
    to Hobart on the commute time claim, I would not remand the case,
    because remand would be futile.
    ALCANTAR V. HOBART SERVICE                     23
    Even viewing the facts in the light most favorable to
    Alcantar, as we must when reviewing a grant of summary
    judgment, see Leisek v. Brightwood Corp., 
    278 F.3d 895
    , 898
    (9th Cir. 2002), there is no genuine issue of material fact on
    this issue.
    Under California law, Alcantar may only succeed on his
    commute time claim if he can show that he is subject to
    Hobart’s control during his commute. See 
    Cal. Code Regs. tit. 8, § 11040
    (2)(K). If an employer requires its employees
    to commute in employer provided vehicles and “prohibit[s]
    them from effectively using their travel time for their own
    purposes,” then the employer must compensate the employees
    for their time as “hours worked.” See Morillion v. Royal
    Packing Co., 
    995 P.2d 139
    , 146 (Cal. 2000). However, if the
    employees are “free to choose—rather than required— to”
    utilize employer provided transportation, then they are not
    under their employer’s control, regardless if they ultimately
    use the employer provided transportation. See 
    id.
     at 148 n.5;
    Overton v. Walt Disney Co., 
    38 Cal. Rptr. 3d 693
    , 699 (Ct.
    App. 2006).
    Here, Alcantar and all Hobart employees can choose to
    either commute in their own personal vehicles or commute in
    Hobart provided service vehicles. Nothing prevents Hobart
    employees from utilizing either option. Thus, because Hobart
    employees are free to choose their method to commute, they
    are not under Hobart’s control during their commutes and
    Hobart is not obligated to pay them for their commute time.
    The facts, as alleged by Alcantar, confirm this result:
    •   No one disputes that Hobart has a written policy that
    allows its employees to either (1) park their service
    vehicles at Hobart’s facilities at the end of their shift
    24             ALCANTAR V. HOBART SERVICE
    and commute home in their personal vehicles or
    (2) commute in their service vehicles.
    •   No one disputes that, if Hobart employees choose to
    park their service vehicles at a Hobart facility
    overnight and commute in their own personal
    vehicles, they are not subject to any Hobart policies
    that limit how the employees can use their commute
    time; i.e., they are not under Hobart’s control.
    •   Alcantar alleges that, if Hobart employees commute
    in their service vehicles, they cannot use the commute
    time for their own benefit because of Hobart’s
    policies restricting the use of the service vehicles.
    Thus, the employees are under Hobart’s control
    during their normal commute if they commute in their
    service vehicles.
    •   No one disputes that Hobart facilities do not have
    enough secured parking spaces (i.e., parking spaces in
    a locked area, either inside a building or in a fenced
    area) to allow all Hobart employees to leave their
    vehicles overnight in a secured parking area.
    However, there is enough unsecured parking for all
    vehicles, should every employee choose to park their
    vehicle overnight at the Hobart facility.
    •   No one disputes that Hobart has a general policy
    declaring Hobart employees responsible for their tools
    and equipment.         The “Service Technicians
    Rules/Understanding” form (which all Hobart service
    technicians sign) states: “Should any of the tools be
    lost, misplaced or should they not be available when
    regularly inventoried, or returned by me at the request
    ALCANTAR V. HOBART SERVICE                            25
    of the company, then I accept full responsibility for
    such tools, and agree to pay for such tools.”
    However, it is also undisputed that Hobart has a
    separate provision addressing an employee’s liability
    for the theft of tools and equipment from their service
    vehicles. Hobart’s Personnel Policies and Procedures
    Handbook (which is also provided to each Hobart
    employee) states: “You are responsible for the
    replacement of any tool lost or stolen through your
    negligence. . . . Hobart tools are insured against theft
    but only when theft results from forced entry to a
    vehicle or workshop. Consequently, you must ensure
    that your vehicle is securely locked when it is left
    unattended.”2
    Given these facts (viewed in the light most favorable to
    Alcantar), the commute time is not compensable as “hours
    worked.” See Morillion, 
    995 P.2d at
    148 n.5; Overton,
    38 Cal. Rptr. 3rd at 699. Hobart employees have the choice
    to either (1) park their service vehicles overnight at Hobart’s
    facilities in a secured area (if spots are available) or in an
    unsecured area with locked doors, and commute in their own
    personal vehicle (outside of Hobart’s control), or
    (2) commute in their service vehicles (under Hobart’s
    2
    Alcantar admits that this is Hobart’s policy. In fact, Alcantar quotes
    the written policy in his opening brief and specifically recognizes that
    Hobart’s Regional Director for the Central West and Southern California
    Regions confirmed that the written policy was accurate. Additionally,
    Alcantar has not argued that Hobart fails to follow its written policy. Nor
    has he presented evidence that Hobart has ever held an employee liable for
    the cost of stolen tools even though the employee was not negligent.
    Therefore, based upon the record before us, it is undisputed that Hobart
    only holds its employee liable for the cost of tools stolen from his or her
    service vehicle if the employee’s negligence facilitated the theft.
    26            ALCANTAR V. HOBART SERVICE
    control). Nothing prevents Hobart employees from leaving
    their service vehicles overnight at Hobart’s facilities.
    Alcantar first argues (and the majority buys his argument)
    that the option to leave the service vehicles overnight at
    Hobart’s facilities may be illusory, because the vehicles
    would be left in unsecured parking lots and the Hobart
    employees would be liable for the cost of replacing any stolen
    tools or equipment, should the vehicles be burglarized.
    However, this argument contradicts the undisputed facts in
    the record and Hobart’s policy. Hobart’s undisputed policy
    regarding equipment stolen from service vehicles states that
    employees are only liable for tools and equipment stolen out
    of their vehicles if the theft occurred because of the
    employees’ negligence. Hobart’s policy further clarifies the
    duty of care that its employees must follow when leaving
    their vehicles; they must lock their doors. If tools or
    equipment are stolen out of a locked vehicle, Hobart’s
    insurance covers the loss, not the employee. Further, Hobart
    has expressly authorized its employees to leave their vehicles
    overnight at its facilities. Therefore, because Hobart has
    established the requisite duty for its employees, it cannot be
    negligence to do exactly as Hobart has directed. Because
    Hobart employees would not be held liable for tools or
    equipment stolen from service vehicles left overnight at
    Hobart facilities (either in the secured area or locked in the
    unsecured area), any argument that the employees are
    somehow required to drive their service vehicles home for the
    security of the vehicle’s contents has no basis in the record.
    Alcantar has not provided any evidence that Hobart does not
    follow its theft policy or has informed its employees that they
    would be liable for the cost of tools stolen out of locked
    vehicles. Alcantar has not shown that Hobart has ever
    required an employee to pay for tools stolen out of his or her
    ALCANTAR V. HOBART SERVICE                            27
    service vehicle when the tools were stolen after the employee
    had locked the doors to his or her vehicle.3 Therefore, the
    option of leaving service vehicles overnight at Hobart
    facilities cannot be illusory. There is no genuine issue of
    material fact on this issue.
    To contradict this conclusion, the majority manufactures
    the argument that Hobart’s policies are “inconsistent.”
    Alcantar has never even made that argument. Instead, in his
    opening brief, Alcantar recognized Hobart’s undisputed
    policy, as conveyed in both the Rules/Understandings form
    and Hobart’s Manual:
    The Rules/Understandings explain that
    Technicians are responsible for tools assigned
    to them, stating:
    3
    The majority responds by suggesting that Alcantar shouldn’t be
    required to provide evidence that Hobart holds its employees liable for
    stolen tools even if they were not negligent. Not true. Alcantar is
    responding to a motion for summary judgment. He has the burden to
    support his claim. See Celotex Corp. v. Catrett, 
    477 U.S. 317
    , 322 (1986)
    (holding that summary judgment is appropriate against a “[p]arty who fails
    to make a showing sufficient to establish the existence of an element
    essential to that party’s case”). Evidence of any occurrence, regardless of
    the location, when Hobart has held an employee liable for the cost of tools
    stolen out of a locked vehicle would be sufficient to show that Hobart does
    not follow its theft policy. Such evidence would show that Alcantar’s
    alleged reason for employees not leaving vehicles overnight at Hobart’s
    facilities is valid. But Alcantar has not provided any such evidence.
    Therefore, we must conclude that Hobart follows its stated policy. Any
    fear that Hobart employees would be held liable for tools stolen out of
    their vehicle if they left their vehicles overnight at a Hobart facility is
    completely unsupported by the record.
    28            ALCANTAR V. HOBART SERVICE
    . . . I assume full responsibility for the
    tools as well as any service manuals . . .
    Should any of the tools be lost, misplaced or
    should they not be available when regularly
    inventoried, or returned by me at the request
    of the company, then I accept full
    responsibility for such tools, and agree to pay
    for such tools.
    Hobart’s Manual also explains:
    We feel that a Service Technician cannot
    properly service the equipment unless the
    proper tools are available at all times.
    Therefore, it is your responsibility to ensure
    that the full inventory of assigned tools be
    maintained . . . You are responsible for the
    replacement of any tool lost or stolen through
    your negligence.
    [Hobart’s representative] confirmed that
    this is an accurate statement of Hobart’s
    policy.
    Alcantar clearly saw no inconsistency between these two
    provisions, but instead viewed them as one complete policy.
    By manufacturing its own argument, the majority again
    attempts to create a genuine issue of fact where there is none.
    Because Alcantar has presented both the
    Rules/Understandings form and Hobart’s Manual as an
    “accurate statement” of Hobart’s policy, we must give both
    provisions effect. This is not hard to do, because the
    ALCANTAR V. HOBART SERVICE                              29
    provisions are not inconsistent.4 Hobart’s employees are
    responsible for the cost of their tools if they are lost,
    misplaced, or otherwise unavailable when requested.
    However, if the tools were stolen, the employees will only be
    held liable for their cost if the theft occurred because of the
    employees negligence. The only portion of Hobart’s policy
    that discusses an employee’s liability for stolen tools remains
    the provision contained in Hobart’s Manual. This is an
    undisputed fact that the majority cannot ignore.
    Alcantar argues (and the majority buys the argument) that
    the lack of secured parking somehow renders illusory the
    option to leave service vehicles overnight at Hobart facilities.
    However, the availability of secured parking areas at Hobart
    facilities does not matter in this analysis. A Hobart
    employee’s liability for stolen tools does not depend on
    whether the vehicles were parked in a secured parking area.
    Instead, the employee’s liability occurs only when the theft
    was facilitated by the employee’s negligence. Parking a
    locked vehicle at a location specifically authorized by Hobart
    cannot be negligence, because Hobart has expressly
    authorized such conduct.
    The majority responds by again trying to manufacture a
    disputed issue of fact. The majority emphasizes that some
    4
    And even if the majority were correct in declaring the two provisions
    inconsistent, general contract principles dictate that the more specific theft
    provision outlined in Hobart’s manual should qualify the meaning of the
    more general provision contained on the Rules/Understandings form. See
    Brinderson–Newberg Joint Venture v. Pacific Erectors, Inc., 
    971 F.2d 272
    , 279 (9th Cir.1992) (“It is well settled that ‘[w]here there is an
    inconsistency between general provisions and specific provisions, the
    specific provisions ordinarily qualify the meaning of the general
    provisions.’” (quoting Restatement of Contracts § 236(c))).
    30            ALCANTAR V. HOBART SERVICE
    Hobart employees have provided declarations asserting that
    they thought that commuting in their service vehicles was
    their only practical option, because of the concern for the
    safety of their tools. According to the majority, this
    subjective belief renders the option of leaving the vehicles
    overnight at Hobart facilities illusory. However, the
    California Court of Appeal rejected similar arguments in
    Overton, 38 Cal. Rptr. 3d at 699. In Overton, Disney
    employees at the Disneyland Resort in California, who
    commuted to work in their own vehicles, were required to
    park at a parking lot one mile from the Resort. Id. at 694.
    Disney provided a shuttle bus for the employees that ran from
    the parking lot to the Resort. Id. Relying on Morillion v.
    Royal Packing Co., the Disney employees sued for unpaid
    wages, claiming that the time they spent waiting for and
    riding the shuttle bus was compensable time, because they
    were required to use the shuttle for their commute. Overton,
    38 Cal. Rptr. 3d at 695. The California Court of Appeal
    rejected the Disney employees’ claim, holding that the
    employees were not required to ride the shuttle bus. Id. at
    699. Instead, the court noted that the Disney employees
    could use any number of alternative methods to commute,
    including riding the train or bus, being dropped off, or
    walking or riding their bikes. Id. The court then rejected the
    argument that commute time was compensable for
    “employees who, as a practical matter, are required to use an
    employer-provided shuttle because no alternative
    transportation is available or feasible.” Id. at 700. The court
    reasoned that the dispositive inquiry in Morillion is not
    whether the individual employees had a meaningful
    alternative, but whether the employees (as a whole) “were
    free to choose—rather than required—to ride their
    employer’s buses.” Id. (quoting Morillion, 
    995 P.2d at
    148
    n.5).
    ALCANTAR V. HOBART SERVICE                    31
    Just like the employees in Overton (who thought that
    utilizing the shuttle bus was the only practical method of
    commuting), Alcantar argues that commuting in his service
    vehicle home was the only practical method of commuting,
    because it ensured the safety of the tools and equipment for
    which he was responsible. However, viewing the undisputed
    facts, Alcantar and all other Hobart employees were free to
    choose to leave their service vehicles at Hobart facilities and
    commute in their own personal vehicles, because there would
    be absolutely no negative consequences for doing so.
    Therefore, no reasonable jury could conclude that the option
    is illusory. See Anderson v. Liberty Lobby, Inc., 
    477 U.S. 242
    , 248 (1986) (reasoning that a genuine issue of material
    fact exists if “the evidence is such that a reasonable jury
    could return a verdict for the nonmoving party”).
    Under both Morillion and Overton, Hobart is not required
    by California law to compensate its employees for their
    normal commute time, because employees are free to choose
    to commute in their own personal vehicles outside of
    Hobart’s control. Hobart is entitled to judgment as a matter
    of law. Accordingly, this case should be over.