Hoffman v. Citibank (s.D.) ( 2008 )


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  •                   FOR PUBLICATION
    UNITED STATES COURT OF APPEALS
    FOR THE NINTH CIRCUIT
    LAURA HOFFMAN, an individual, on        
    behalf of herself and all others
    No. 07-55616
    similarly situated,
    Plaintiff-Appellant,
           D.C. No.
    CV-06-00571-AJG
    v.
    OPINION
    CITIBANK (SOUTH DAKOTA), N.A.,
    Defendant-Appellee.
    
    Appeal from the United States District Court
    for the Central District of California
    Andrew J. Guilford, District Judge, Presiding
    Argued and Submitted
    June 9, 2008—Pasadena, California
    Filed October 14, 2008
    Before: Stephen Trott, Sydney R. Thomas and
    Raymond C. Fisher, Circuit Judges.
    Per Curiam Opinion;
    Concurrence by Judge Trott
    14485
    14488                HOFFMAN v. CITIBANK
    COUNSEL
    Barry L. Kramer, Law Offices of Barry L. Kramer, Los Ange-
    les, California, and Gretchen A. Carpenter, Strange & Carpen-
    ter, Los Angeles, California, for the plaintiff-appellant.
    Julia B. Strickland, Stroock & Stroock & Lavan LLP, Los
    Angeles, California, for the defendant-appellee.
    OPINION
    PER CURIAM:
    Plaintiff-Appellant Laura Hoffman (“Hoffman”) appeals
    the district court’s order compelling arbitration in her class
    action suit against her credit card company, Defendant-
    Appellee Citibank (South Dakota) N.A. (“Citibank”). The dis-
    trict court found that Hoffman was party to an arbitration
    agreement that waived her right to proceed on a class basis.
    Applying South Dakota law — the law chosen in the credit
    card agreement — the district court enforced the class arbitra-
    tion waiver and ordered Hoffman to proceed on a non-class
    basis. Nonetheless, the district court found substantial
    grounds for a difference of opinion regarding a controlling
    HOFFMAN v. CITIBANK                  14489
    issue of law, “whether California law or South Dakota law
    should be used to determine the enforceability of the arbitra-
    tion agreement,” and issued an order for immediate appeal.
    The case was stayed without completion of discovery. We
    granted permission for the appeal, and we have jurisdiction
    under 28 U.S.C. § 1292(b). Because we are persuaded that the
    district court’s order compelling arbitration erroneously relied
    on cases that do not properly apply California choice of law
    rules, we remand for a determination of whether California or
    South Dakota law applies to the class arbitration waiver.
    FACTUAL AND PROCEDURAL BACKGROUND
    In 1994, Hoffman opened a credit card account with Citi-
    bank subject to a written credit card agreement. The card
    agreement contained a choice of law provision stating that
    “[t]he terms and enforcement of this Agreement shall be gov-
    erned by South Dakota and federal law.” The agreement per-
    mitted Citibank to change its terms by mailing Hoffman
    written notification of the change at least 15 days before the
    effective billing cycle. Upon receiving notice, Hoffman was
    provided 25 days to reject the changes in writing. Silence or
    using the card was deemed acceptance of the changes in
    accordance with South Dakota Codified Laws § 54-11-10.
    Approximately seven years later, following the procedures
    set forth in § 54-11-10, Citibank mailed Hoffman a “Notice of
    Change in Terms Regarding Binding Arbitration to Your Citi-
    bank Card Agreement.” The added arbitration provision
    stated, in pertinent part:
    ARBITRATION:
    PLEASE READ THIS PROVISION OF THE
    AGREEMENT CAREFULLY. IT PROVIDES
    THAT ANY DISPUTE MAY BE RESOLVED
    BY BINDING ARBITRATION. ARBITRATION
    REPLACES THE RIGHT TO GO TO COURT,
    14490                HOFFMAN v. CITIBANK
    INCLUDING THE RIGHT TO A JURY AND
    THE RIGHT TO PARTICIPATE IN A CLASS
    ACTION OR SIMILAR PROCEEDING. IN
    ARBITRATION, A DISPUTE IS RESOLVED
    BY AN ARBITRATOR INSTEAD OF A JUDGE
    OR JURY. ARBITRATION PROCEDURES
    ARE SIMPLER AND MORE LIMITED THAN
    COURT PROCEDURES.
    Agreement to Arbitrate:
    Either you or we may, without the other’s consent,
    elect mandatory, binding arbitration for any claim,
    dispute, or controversy between you and us (called
    “Claims”).
    Claims Covered:
    • What Claims are subject to arbitration? . . .
    Claims and remedies sought as part of a class action,
    private attorney general or other representative
    action are subject to arbitration on an individual
    (non-class, non-representative) basis, and the arbitra-
    tor may award relief only on an individual (non-
    class, non-representative) basis.
    *   *   *
    • Broadest Interpretation. Any questions about
    whether Claims are subject to arbitration shall be
    resolved by interpreting this arbitration provision in
    the broadest way the law will allow it to be enforced.
    This arbitration provision is governed by the Federal
    Arbitration Act (the “FAA”).
    *   *   *
    • Who can be a party? Claims must be brought in
    the name of an individual person or entity and must
    HOFFMAN v. CITIBANK                 14491
    proceed on an individual (non-class, non-
    representative) basis. The arbitrator will not award
    relief for or against anyone who is not a party. If you
    or we require arbitration of a Claim, neither you, we,
    nor any other person may pursue the Claim in arbi-
    tration as a class action, private attorney general
    action or other representative action, nor may such
    Claim be pursued on your or our behalf in any litiga-
    tion in any court. Claims, including assigned Claims,
    of two or more persons may not be joined or consoli-
    dated in the same arbitration.
    The arbitration provision also included terms giving the card-
    member the option to sue in small claims court and requiring
    Citibank to reimburse or advance arbitration fees under cer-
    tain circumstances.
    Citibank printed the following message on Hoffman’s
    October 2001 statement alerting her to the enclosed notice:
    PLEASE SEE THE ENCLOSED CHANGE IN
    TERMS NOTICE FOR IMPORTANT INFORMA-
    TION ABOUT THE BINDING ARBITRATION
    PROVISION WE ARE ADDING TO YOUR CITI-
    BANK CARD AGREEMENT.
    The change in terms provided that the arbitration provision
    would become effective on the day after the closing date
    appearing on Hoffman’s November 2001 billing statement.
    Hoffman’s November 2001 statement included a reminder
    advising her to call Citibank if she wanted another copy of the
    arbitration provision.
    The change in terms expressly gave Hoffman “Non-
    Acceptance Instructions”:
    If you do not wish to accept the binding arbitration
    provision contained in this change in terms notice,
    14492                    HOFFMAN v. CITIBANK
    you must notify us in writing within 26 days after the
    Statement/Closing date indicated on your November
    2001 billing statement stating your non acceptance.
    . . . If you notify us by that time that you do not
    accept the binding arbitration provisions contained in
    this change in terms notice, you can continue to use
    your card(s) under your existing terms until the end
    of your current membership year or the expiration
    date on your card(s), whichever is later. At that time
    your account will be closed and you will be able to
    pay off your remaining balance under your existing
    terms.
    (Emphasis added.) Hoffman did not notify Citibank of her
    non-acceptance and continued to use her account by making
    additional charges and payments. Had she notified Citibank of
    her non-acceptance, it appears that her relationship with Citi-
    bank would have continued without change for the duration
    of the agreement.
    Hoffman brought this consumer action in California state
    court against Citibank on behalf of herself and other similarly
    situated California cardholders. Hoffman alleged that Citi-
    bank increased the class members’ interest rates retroactively,
    without advance notice, resulting in additional lump sum
    finance charges being improperly imposed. The suit was ini-
    tially brought in California state court but was removed to
    federal court by Citibank. The operative pleading, the First
    Amended Complaint, alleges a violation of the Unfair Com-
    petition Law, California Business & Professions Code
    §§ 17200, et seq.1
    1
    The initial pleading alleged a violation of California’s Consumer Legal
    Remedies Act, California Civil Code §§ 17500, et seq. (“CLRA”). Hoff-
    man indicates she will not pursue her CLRA claim on remand, and does
    not base this appeal on her CLRA pleadings in the light of Berry v. Am.
    Express Publ’g, Inc., 
    54 Cal. Rptr. 3d 91
    , 92 (Cal. Ct. App. 2007) (holding
    that the CLRA does not apply to credit card transactions).
    HOFFMAN v. CITIBANK                  14493
    Before filing an answer, Citibank filed a motion to compel
    arbitration and stay proceedings. The district court issued an
    order granting Citibank’s motion to compel arbitration of
    Hoffman’s claims on an individual, non-class basis.
    In that order, the district court found that Hoffman was
    party to an arbitration agreement that was subject to a choice
    of law provision favoring South Dakota law. The district court
    then concluded without further analysis that the choice of law
    provision was enforceable, and thus South Dakota law gov-
    erned the agreement. Applying South Dakota law, the district
    court concluded that the class arbitration waiver was not
    unconscionable and was enforceable.
    Hoffman subsequently moved to certify the district court’s
    order compelling arbitration for immediate appeal. The dis-
    trict court granted Hoffman’s motion, finding that the choice
    of law issue presented substantial grounds for difference of
    opinion and was a controlling question of law, the appeal of
    which would materially advance the litigation. We granted
    Hoffman’s petition for permission to be heard.
    STANDARD OF REVIEW AND BURDEN OF PROOF
    We review de novo a district court’s order compelling arbi-
    tration. See Davis v. O’Melveny & Myers, 
    485 F.3d 1066
    ,
    1072 (9th Cir. 2007). An arbitration agreement governed by
    the Federal Arbitration Act is presumed to be valid and
    enforceable. See Shearson/Am. Exp., Inc. v. McMahon, 
    482 U.S. 220
    , 226-27 (1987). The applicable state law controls
    whether an arbitration agreement is unconscionable and,
    therefore, unenforceable. See Doctor’s Assocs., Inc. v. Casa-
    rotto, 
    517 U.S. 681
    , 686-87 (1996). “[T]he party resisting
    arbitration bears the burden of proving that the claims at issue
    are unsuitable for arbitration.” Green Tree Fin. Corp.-Ala. v.
    Randolph, 
    531 U.S. 79
    , 91 (2000).
    14494                 HOFFMAN v. CITIBANK
    DISCUSSION
    I.   The Need for Remand
    [1] Federal courts sitting in diversity look to the law of the
    forum state when making choice of law determinations. See
    Fields v. Legacy Health Sys., 
    413 F.3d 943
    , 950 (9th Cir.
    2005). In this case, Hoffman sued in California. When an
    agreement contains a choice of law provision, California
    courts apply the parties’ choice of law unless the analytical
    approach articulated in § 187(2) of the Restatement (Second)
    of Conflict of Laws (“§ 187(2)”) dictates a different result.
    See Discover Bank v. Superior Court, 
    113 P.3d 1100
    , 1117
    (Cal. 2005). The California Supreme Court has held that
    under California’s choice of law analysis, a court must deter-
    mine as a threshold matter “whether the chosen state has a
    substantial relationship to the parties or their transaction, or
    . . . whether there is any other reasonable basis for the parties’
    choice of law.” Nedlloyd Lines B.V. v. Superior Court, 
    834 P.2d 1148
    , 1152 (Cal. 1992). If either of these tests is satis-
    fied, the second inquiry is whether the “chosen state’s law is
    contrary to a fundamental policy of California.” 
    Id. If such
    a
    conflict with California law is found, “the court must then
    determine whether California has a materially greater interest
    than the chosen state in the determination of the particular
    issue.” 
    Id. (internal quotations
    marks omitted).
    [2] Here, the district court found that determining which
    law applied posed a close call, yet its order did not follow the
    requisite California choice of law analysis. Instead, in decid-
    ing to apply South Dakota law to determine the enforceability
    of the class arbitration waiver, the district court reasoned:
    Two respected judges in this district facing almost
    the same facts have ruled that under Nedlloyd Lines
    B.V. v. Superior Court, 
    3 Cal. 4th 459
    [
    834 P.2d 1148
    ] (1992), South Dakota law governs any
    enforceability or unconscionability defenses to the
    HOFFMAN v. CITIBANK                       14495
    arbitration clause. Egerton [v. Citibank, N.A.], 
    2004 WL 1057739
    , at *2 [(C.D. Cal. Feb. 18, 2004)];
    Lowman v. Citibank (South Dakota) N.A., CV 05-
    8097 RGK, slip op. at *3 (C.D. Cal. March 24,
    2006).
    [3] To understand the district court’s reasoning, we look to
    both Egerton and Lowman. Neither decision properly applied
    California’s choice of law rules articulated in § 187(2) and
    Nedlloyd, and therefore the district court should not have
    exclusively relied on those decisions. The court in Egerton
    merely mentioned Nedlloyd in a conclusory statement without
    describing its analytical framework before concluding “that
    South Dakota law controls enforceability and the uncons-
    cionability defense.” Egerton, 
    2004 WL 1057739
    , at *2. The
    court in Lowman similarly concluded that “pursuant to Ned-
    lloyd . . . South Dakota law governs” without providing any
    additional choice of law analysis. Lowman, CV 05-8097
    RGK, slip op. at 3. Because neither court adequately applied
    California’s choice of law analysis, it was error for the district
    court to rely exclusively on Egerton and Lowman to conclude
    that South Dakota law governs here. Instead, the district court
    was required to explicitly apply the analytical approach artic-
    ulated in § 187(2) and Nedlloyd to the particular facts of this
    case. We remand for that analysis.
    II.    Analysis on Remand
    [4] Hoffman concedes that South Dakota has a “substantial
    relationship” to the instant transaction. Thus, on remand the
    district court should focus on the second step of the Nedlloyd
    test and specifically address whether the enforceability of this
    class arbitration waiver under South Dakota law is contrary to
    a fundamental policy of California.2 California has a funda-
    2
    We agree with the district court’s conclusion that Citibank’s class arbi-
    tration waiver is not procedurally unconscionable under South Dakota law
    and therefore is enforceable if South Dakota law controls. See S. D. CODI-
    FIED LAWS § 54-11-10; see also Nygaard v. Sioux Valley Hosp. & Health
    Sys., 
    731 N.W.2d 184
    , 195 (S.D. 2007) (requiring both substantive and
    procedural unconscionability when reviewing a contract).
    14496                    HOFFMAN v. CITIBANK
    mental policy against unconscionable class arbitration wai-
    vers. See Klussman v. Cross Country Bank, 
    36 Cal. Rptr. 3d 728
    , 739-40 (Cal. Ct. App. 2005); see also CAL. CIV. CODE
    § 1668.3 The California courts have explained the need for
    this policy, reasoning that a defendant could “essentially
    grant[ ] itself a license to push the boundaries of good busi-
    ness practices to their furthest limits, fully aware that rela-
    tively few, if any, customers will seek legal remedies” and
    that “[t]he potential for millions of customers to be over-
    charged small amounts without an effective method of redress
    cannot be ignored.” 
    Klussman, 36 Cal. Rptr. 3d at 739
    (inter-
    nal quotation marks omitted) (quoting Discover 
    Bank, 113 P.3d at 1108
    ). Thus, if Citibank’s class arbitration waiver is
    unconscionable under California law, enforcement of the
    waiver under South Dakota law would be contrary to a funda-
    mental policy of California.
    Whether a specific class arbitration waiver is unconsciona-
    ble under California law turns on
    (1) whether the agreement is a consumer contract of
    adhesion drafted by a party that has superior bargain-
    ing powers; (2) whether the agreement occurs in a
    setting in which disputes between the contracting
    parties predictably involve small amounts of dam-
    ages; and (3) whether it is alleged that the party with
    the superior bargaining power has carried out a
    scheme to deliberately cheat large numbers of con-
    sumers out of individually small sums of money.
    Shroyer v. New Cingular Wireless Serv., Inc., 
    498 F.3d 976
    ,
    983 (9th Cir. 2007) (internal quotation marks omitted); see
    also 
    Klussman, 36 Cal. Rptr. 3d at 739
    -40 (citing Discover
    3
    In addition, various district courts in California have followed Kluss-
    man’s analysis. See, e.g., Oestreicher v. Alienware Corp., 
    502 F. Supp. 2d 1061
    , 1066 (N.D. Cal. 2007); Brazil v. Dell, Inc., No. C-07-01700, 
    2007 WL 2255296
    at *4 (N.D. Cal. Aug. 3, 2007).
    HOFFMAN v. CITIBANK                       14497
    
    Bank, 113 P.3d at 1110
    ). Although this test has both substan-
    tive and procedural elements, these components exist on a
    sliding scale such that they need not be present in the same
    degree. See Armendariz v. Found. Health Psychcare Serv.,
    Inc., 
    6 P.3d 669
    , 690 (Cal. 2000). Instead, “even if the evi-
    dence of procedural unconscionability is slight, strong evi-
    dence of substantive unconscionability will tip the scale and
    render the arbitration provision unconscionable.” Nagrampa
    v. MailCoups, Inc., 
    469 F.3d 1257
    , 1281 (9th Cir. 2006) (en
    banc); see also Gatton v. T-Mobile USA, Inc., 
    61 Cal. Rptr. 3d
    344, 356 (Cal. Ct. App. 2007) (“[U]nder Armendariz, we
    conclude that courts are not obligated to enforce highly unfair
    provisions that undermine important public policies simply
    because there is some degree of consumer choice in the mar-
    ket.”) (internal citation omitted).
    [5] Citibank’s class arbitration waiver would be substan-
    tively unconscionable under California law on the facts
    alleged. Hoffman claims that Citibank’s challenged billing
    practice resulted in an additional finance charge of approxi-
    mately $68, which easily constitutes the requisite “small
    amount of damages.” See Oestreicher v. Alienware Corp., 
    502 F. Supp. 2d 1061
    , 1067-68 (N.D. Cal. 2007) (finding an
    amount of over $4,000 “not substantial”); Cohen v. DirectTV,
    Inc., 48 Cal. Rptr. 3d, 813, 820 (Cal. App. 2006) (holding
    $1,000 insufficient to warrant individual litigation). Hoff-
    man’s allegation that Citibank adopted this practice to ensure
    that it could charge a higher interest rate for at least a month
    before the affected customers could do anything to avoid
    these charges qualifies as a “scheme to deliberately cheat
    large numbers of consumers out of individually small sums of
    money.” Discover Bank, 113 P.3d at1108; see Cohen, 48 Cal.
    Rptr. 3d at 820-21.4
    4
    Citibank argues that Hoffman’s allegations are insufficient to prove
    that the class arbitration waiver is unconscionable and therefore the Fed-
    eral Arbitration Act requires enforcement of the arbitration agreement.
    This argument misunderstands the important, albeit slight, difference
    14498                    HOFFMAN v. CITIBANK
    [6] With respect to procedural unconscionability, it is plain
    that Citibank was in a superior bargaining position to Hoff-
    man and that Citibank’s contract was offered in such a way
    that Hoffman was unable to negotiate its terms. These two
    elements often render a contract provision oppressive, and
    therefore procedurally unconscionable. See Gatton, 61 Cal.
    Rptr. 3d at 352-53; Flores v. Transamerica HomeFirst, Inc.,
    
    113 Cal. Rptr. 2d 376
    , 381-82 (Cal. App. 2001). The disposi-
    tive questions that the district court has thus far not addressed,
    however, are the practical impacts of Citibank’s “non-
    acceptance instructions” and whether, when placed on Cali-
    fornia’s sliding scale, the non-acceptance provision renders
    the class arbitration waiver conscionable when compared to
    the degree of substantive unconscionability. We have held
    that providing a “meaningful opportunity to opt out” can pre-
    clude a finding of procedural unconscionability and render an
    arbitration provision enforceable. See Circuit City Stores, Inc.
    v. Ahmed, 
    283 F.3d 1198
    , 1199 (9th Cir. 2002). In contrast,
    although “bill stuffer” amendments are not per se unconscio-
    nable, Discover 
    Bank, 113 P.3d at 159-63
    , a California court
    has held that a “bill stuffer” that includes a class arbitration
    waiver provision that the customer is deemed to accept unless
    she closes her account is procedurally unconscionable. See
    
    Cohen, 48 Cal. Rptr. 3d at 819-20
    . Moreover, two district
    courts in our circuit have determined that the ability to rescind
    a contract within 21 or 30 days does not necessarily insulate
    class arbitration waivers within such contracts from proce-
    dural unconscionability. See Oestreicher, 502 F.Supp.2d at
    between determining that South Dakota’s enforcement of an unconsciona-
    ble provision is counter to a fundamental policy of California and actually
    finding the provision unconscionable under the substantive law of con-
    tract. In the choice of law context, California courts applying Nedlloyd and
    Discover Bank require only that “the allegations allege the defendant has
    ‘carried out a scheme to deliberately cheat large numbers of consumers
    out of individually small sums of money.’ ” 
    Klussman, 36 Cal. Rptr. 3d at 739
    (emphasis added) (quoting Discover 
    Bank, 113 P.3d at 1108
    ); see
    also 
    Shroyer, 498 F.3d at 983
    .
    HOFFMAN v. CITIBANK                         14499
    1070; Brazil v. Dell Inc., No. C-07-01700, 
    2007 WL 2255296
    , at *8 (N.D. Cal. Aug. 3, 2007). Additionally, this
    circuit has “consistently followed the courts that reject the
    notion that the existence of ‘marketplace alternatives’ bars a
    finding of procedural unconscionability.” 
    Shroyer, 498 F.3d at 985
    .
    [7] Given this legal landscape, we remand to the district
    court so that it may conduct additional fact finding regarding
    the nature and scope of Citibank’s “instructions for non-
    acceptance” provision to determine whether the waiver pro-
    vided enough of a meaningful opportunity to opt out to be
    enforceable. Expanding the record with respect to issues such
    as how much additional time the expiration date cutoff typi-
    cally provides, how many customers exercise their ability to
    opt out and whether other banks use similar provisions will
    enable the court to determine whether Citibank provided an
    “actual, meaningful, and reasonable choice” such that its class
    arbitration waiver is not procedurally unconscionable. Circuit
    City Stores, Inc. v. Mantor, 
    335 F.3d 1101
    , 1106 (9th Cir. 2003).5
    III.    Conclusion
    We respectfully conclude that the district court erred
    because it did not apply California’s choice of law analysis as
    articulated in Restatement § 187(2) and Nedlloyd, and more
    5
    Under Nedlloyd, if there is a fundamental conflict with California law,
    then the choice of law analysis would turn to whether California has a
    materially greater interest than South Dakota in the outcome of this case.
    See 
    Nedlloyd, 834 P.2d at 1152
    . Because the procedural unconscionability
    of the class arbitration waiver remains an open question, it is premature
    to reach a holding on the materially greater interest prong of this test. Nev-
    ertheless, because the district court expressed some confusion on this
    issue, we emphasize that the instant case is distinguishable from the two
    cited by the district court because it was brought by a California resident,
    on behalf of a California-only class, under a California statute for an
    allegedly deceptive practice whose injury was felt in California. See
    
    Oestreicher, 502 F. Supp. 2d at 1069
    ; see also 
    Klussman, 36 Cal. Rptr. 3d at 741
    .
    14500                 HOFFMAN v. CITIBANK
    specifically because it did not address whether Citibank’s
    class arbitration waiver, accompanied by a non-acceptance
    provision, is unconscionable under California law.
    This panel retains jurisdiction over any future appeals.
    REVERSED and REMANDED.
    TROTT, Circuit Judge, concurring:
    Given the narrow question presented by this appeal, I con-
    cur in our per curiam opinion. Nevertheless, I add some
    observations designed, I hope, to shed light on remand on the
    underlying question: is the arbitration “agreement” — includ-
    ing a class arbitration waiver — enforceable, or not.
    California law is far from settled. In Citibank (South
    Dakota), N.A. v. Walker, No. A117770, slip op. at 8 (Cal. Ct.
    App. September 11, 2008), Division Four of the First Appel-
    late District held in an unpublished opinion that the arbitration
    waiver at issue is not unconscionable or unenforceable under
    California law. In so holding, that court focused on a card-
    holder’s choices:
    Here, although the change was made in a “bill stuff-
    er,” Walker was given an opportunity to opt out of
    arbitration. By opting out of the amendment, Walker
    would have been permitted to use his card until it
    expired, at which time he would have been able to
    pay off his balance under the existing terms. This
    does not present the same take it or leave it scenario
    found to be procedurally unconscionable in Discover
    Bank [v. Superior Court, 
    113 P.3d 1100
    (Cal.
    2005).] Moreover, Discover Bank [v. Superior
    Court] does not stand for the proposition that “bill
    stuffer” amendments are per se unconscionable.
    HOFFMAN v. CITIBANK                 14501
    Rather, it focuses on the take it or leave it nature of
    the contractual modification.
    Walker, No. A117770, slip op. at 10 (citation omitted).
    However, Division Seven of the Second Appellate District
    held in Firchow v. Citibank (South Dakota), N.A., No.
    B187081, 2007 Cal. App. Unpub. LEXIS 178, at * 26 (Ct.
    App. Jan. 10, 2007), that the “agreement” under our legal
    microscope is unconscionable.
    This brings us to Jones v. Citigroup, Inc., 
    38 Cal. Rptr. 3d 461
    (Ct. App. 2006). In Jones, Division Three of the Fourth
    Appellate District declined to conclude that a similar attempt
    to avoid classwide arbitration was unconscionable under Cali-
    fornia law:
    Our case is different [from Discover Bank v. Supe-
    rior Court]. Here, although the change was made in
    a “bill stuffer,” plaintiffs were given an opportunity
    to opt out of arbitration. By giving written notice of
    their rejection of the amendment, they could con-
    tinue to use their cards until the cards expired and
    then would be able to pay off their balances under
    the terms of their existing agreement without accel-
    eration. This does not present the take it or leave it
    scenario described in Discover [Bank v. Superior
    Court] or Szetela [v. Discover Bank, 
    118 Cal. Rptr. 2d
    862 (Ct. App. 2002),] as being procedurally
    unconscionable. Rather, it appears that defendant
    was cognizant of the oppressive nature of forcing a
    nonconsenting cardholder to either agree to arbitra-
    tion or immediately cancel the account and took
    steps to avoid it.
    
    Jones, 38 Cal. Rptr. 3d at 465
    .
    The good news, if there is any good news in all of this, is
    that the California Supreme Court vacated and remanded the
    14502                 HOFFMAN v. CITIBANK
    Jones decision for further proceedings in light of its decision
    in Gentry v. Superior Court, 
    165 P.3d 556
    (Cal. 2007). Jones
    v. Citigroup, Inc., 
    171 P.3d 547
    (Cal. 2007).
    There it is. Mixed signals from the California courts. One
    hopes on remand in this case that the legal dust will soon set-
    tle and that our district court will have some reliable authority
    upon which to base its decision.