John Fordley v. Joe Lizarraga ( 2021 )


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  •                 FOR PUBLICATION
    UNITED STATES COURT OF APPEALS
    FOR THE NINTH CIRCUIT
    JOHN FREDRICK FORDLEY,                    No. 19-15691
    Plaintiff-Appellant,
    D.C. No.
    v.                      2:16-cv-01985-
    MCE-EFB
    JOE A. LIZARRAGA, Warden;
    WINKFIELD, Officer; GARCIA,
    Officer; WATSON, Sergeant;                  OPINION
    SHRODE, Officer; CODER, Officer,
    Defendants-Appellees,
    and
    MOORE, Officer; ANDREA, Officer,
    Defendants.
    Appeal from the United States District Court
    for the Eastern District of California
    Morrison C. England, Jr., District Judge, Presiding
    Argued and Submitted February 12, 2021
    San Francisco, California
    Filed November 10, 2021
    Before: Marsha S. Berzon, Morgan Christen, and
    Bridget S. Bade, Circuit Judges.
    2                    FORDLEY V. LIZARRAGA
    Opinion by Judge Christen;
    Dissent by Judge Bade
    SUMMARY*
    Prisoner Civil Rights/Administrative Exhaustion
    The panel affirmed in part and reversed in part the district
    court’s summary judgment in favor of prison officials for
    failure to exhaust administrative remedies under the Prison
    Litigation Reform Act, 42 U.S.C. § 1997e, in an action
    brought pursuant to 
    42 U.S.C. § 1983
    .
    Plaintiff asserted that he was physically and sexually
    assaulted in March of 2016 while he was an inmate at Mule
    Creek State Prison. Plaintiff filed his first grievance (the
    March grievance) in March 2016, which defendants failed to
    process.     Plaintiff submitted a second administrative
    grievance (the May grievance) in May 2016 concerning
    subsequent events, but which referred to the March assaults.
    The district court reasoned that because the March assaults
    were mentioned in the May grievance which was pending
    when plaintiff filed his § 1983 action, an avenue of
    administrative relief remained open as of the time plaintiff
    filed his § 1983 complaint. Accordingly, the district court
    ruled that plaintiff could not be excused from exhausting the
    March grievance.
    *
    This summary constitutes no part of the opinion of the court. It has
    been prepared by court staff for the convenience of the reader.
    FORDLEY V. LIZARRAGA                         3
    The panel held that the prison’s failure to respond to
    plaintiff’s March 2016 grievance concerning physical and
    sexual assault rendered the administrative appeals process
    “unavailable” within the meaning of the PLRA. Where
    inmates take reasonably appropriate steps to exhaust but are
    precluded from doing so by a prison’s erroneous failure to
    process the grievance, the exhaustion requirement is satisfied.
    The panel rejected defendants’ contention that the May
    grievance had the effect of unexhausting the March
    grievance. The panel held that a later-filed grievance that
    alleges new complaints but refers to a previous and already-
    exhausted grievance for context does not render the first
    grievance unexhausted. Thus, the district court erred by
    dismissing as unexhausted plaintiff’s claims premised on the
    March 2016 grievance.
    The panel agreed with the district court that plaintiff
    failed to exhaust his claim against the warden because there
    was no indication that any of plaintiff’s administrative
    complaints suggested the warden was aware of the
    defendants’ alleged conduct. The panel further held that
    because the May 2016 grievance was still pending when
    plaintiff filed his complaint, the district court properly
    deemed the May 2016 grievance unexhausted.
    Dissenting, Judge Bade stated that so long as there is a
    possibility of some relief for the action complained of,
    administrative remedies are available. Plaintiff’s May 2016
    grievance clearly related to the March 2016 physical and
    sexual assault claims, and it was still in process when plaintiff
    filed suit. The administrative process was available because
    plaintiff was actively using it at the time he filed suit and that
    process provided potential remedies for his claims.
    Therefore, plaintiff did not exhaust his claims that he was
    4                FORDLEY V. LIZARRAGA
    assaulted in March 2016, and the majority erred when it
    allowed plaintiff to evade his obligation to do so. Because
    plaintiff did not exhaust his claims, the defendants were
    entitled to summary judgment.
    COUNSEL
    Margaret A. Upshaw, Latham & Watkins LLP, Washington,
    D.C., for Plaintiff-Appellant.
    Kevin A. Voth, Deputy Attorney General; Neah Huynh,
    Supervising Deputy Attorney General; Monica N. Anderson,
    Senior Assistant Attorney General; Rob Bonta, Attorney
    General; Attorney General’s Office, San Francisco,
    California; for Defendants-Appellees.
    FORDLEY V. LIZARRAGA                       5
    OPINION
    CHRISTEN, Circuit Judge:
    John Fordley, a former inmate at California’s Mule Creek
    State Prison, appeals the district court’s order dismissing his
    Eighth Amendment claims against the Mule Creek warden
    and several Mule Creek guards. The district court concluded
    that Fordley did not satisfy the requirements of the Prison
    Litigation Reform Act, 42 U.S.C. § 1997e. We affirm in part,
    reverse in part, and remand.
    The prison’s failure to respond to Fordley’s March 2016
    grievance concerning physical and sexual assault rendered the
    administrative appeals process “unavailable” within the
    meaning of the PLRA. Thus, the district court erred by
    dismissing as unexhausted Fordley’s claims premised on the
    March 2016 grievance. But we agree that Fordley failed to
    exhaust his claim against the warden, and we affirm the
    district court’s dismissal of that claim.
    Fordley filed a second grievance in May 2016
    complaining of different abuse he suffered after returning to
    Mule Creek from a crisis bed at a different prison facility.
    That grievance was still pending when Fordley filed his
    complaint, so the district court properly deemed the May
    2016 grievance unexhausted. Fordley does not appeal the
    dismissal of the claims that were premised on his May 2016
    grievance.
    6                 FORDLEY V. LIZARRAGA
    I
    A
    Fordley contends that he was physically and sexually
    assaulted in March of 2016 while he was an inmate at Mule
    Creek State Prison. He identified four correctional officers as
    his attackers: Sergeant Watson and Officers Winkfield,
    Garcia and Moore. Fordley’s version of events is that
    defendants came to his cell on March 10 after Fordley
    objected that he had not received medical supplies. The
    defendants harshly rebuked Fordley for complaining and,
    over his shouted protests, radioed the watch commander that
    Fordley was unresponsive and entered his cell in full tactical
    gear. Fordley describes being slammed to the ground and
    beaten for a period of five to ten minutes, then being thrown
    into a “cage” near the Sergeant’s office, where he remained
    while the defendants laughed and bragged to passers-by about
    the beating. Fordley claims he was later returned to his cell
    without being allowed to receive medical treatment and
    asserts that defendants falsified a report stating that he
    refused medical attention. Fordley alleges that three of the
    four officers returned the next day, wearing face and body
    shields, and beat him again. This time, Officer Winkfield
    allegedly held Fordley down while Officer Garcia rubbed a
    baton on his body in sensitive areas and pressed it “against
    [his] anal cavity.” Fordley alleges the officers laughed and
    told him “next time the whole baton goes in your a-- .”
    On March 15, Fordley was sent to a crisis bed at High
    Desert State Prison. There, a nurse documented bruises on
    his body and open wounds on his head. Fordley contends he
    sustained the wounds in the March 10 and March 11 assaults.
    When he returned to Mule Creek on March 24, Sergeant
    FORDLEY V. LIZARRAGA                       7
    Watson and Officers Winkfield and Garcia continued to work
    in the unit where Fordley was held. Fordley contends they
    harassed him daily by giving him razor blades and
    encouraging him to kill himself, threatening to kill him
    themselves, threatening future sexual assaults, spitting in his
    food, and withholding both meals and sheets.
    Fordley filed his first grievance (the March grievance) on
    March 27, 2016. He used California Department of
    Corrections and Rehabilitation (CDCR) Form 602, the form
    required for presenting “Inmate/Parolee Appeals.” Form 602
    consists of multiple double-sided pages that are passed back
    and forth between the inmate and the prison as the inmate’s
    grievance proceeds through each level of review. Thus, as is
    the case here, a single Form 602 may contain entries from an
    inmate and various prison officials made over the course of
    many weeks or even months. The confusing format of Form
    602 requires a reader to carefully decipher the chronological
    sequence of exchanges between an inmate and the prison to
    understand the grievance and response. No copy of Fordley’s
    March Form 602 is in the record, but other documents refer
    to and describe the grievance. After reviewing the record, the
    district court concluded that the grievance qualified as an
    emergency grievance because of the nature of its allegations.
    Fordley asserts the March grievance lodged complaints
    against defendants Watson, Winkfield, Garcia and Moore
    arising from the assaults that allegedly occurred on March 10
    and 11.
    On April 5, Fordley submitted a request for information
    about the status of the March grievance using CDCR Form
    22, the form for an “Inmate/Parolee Request.” Prison
    officials responded the same day, stating: “The appeal you
    reference having filed here has been received and will be
    8                 FORDLEY V. LIZARRAGA
    processed in the order received.” A week later, having
    received no further response or information about his March
    grievance, Fordley submitted a second request for a status
    report, using another CDCR Form 22. Fordley wrote that he
    filed the March grievance “[b]ecause of safety concerns and
    harassment [and] assault by CDCR staff which per (op) is
    suposed to be processed immediately. But you[’re] denying
    me that, you[’re] refusing to file both of my CDCR [Form]
    602s I filed due to assault and discrimination.” In a written
    response dated April 14, the prison again acknowledged
    receiving Fordley’s March 27 grievance and also
    acknowledged receiving his April 12 request for follow up:
    “Your two appeals dated 3-27-16 and 4-13-16 have been
    received [and] are being processed.” On April 15, Fordley
    received another confirmation from the prison that his March
    27 grievance had been received. The April 15 notice also
    advised that the first-level review was in process, but did not
    include a log number or other means of tracking the March
    grievance. This notice was the last response Fordley received
    concerning the March grievance.
    Fordley submitted a second administrative grievance (the
    May grievance) on May 8, 2016 concerning events that
    occurred after he returned from the crisis bed. In the single
    line provided on Form 602 for complainants to “State briefly
    the subject of your appeal,” Fordley wrote
    “Harassment/Giving me contraband - CDCR staff.” And in
    the space that directed “Explain your issue,” Fordley reported
    that the same officers who had assaulted him in March had
    continued harassing him after he returned from the hospital:
    I told you in 4 prior [Form] 602s and CDCR
    [Form] 22s that my life was in danger. You
    ignored it. I want out of here. There going to
    FORDLEY V. LIZARRAGA                       9
    kill me. This assault and sexual assault took
    place March 9th, 10th , 11th 2016. When
    returning from the hospital these officers kept
    harassing me and threatening me. On May
    2nd (one of the COs who sexually assaulted
    me on March 10th) became the regular in A5.
    I told them for 2 months I wasn’t safe. Now
    back in ASU, Officer Winfield [sic] and Sgt
    Watson tried to have me kill myself by
    handing me a orange razor and told me to kill
    myself or they would. I turned it in to a Lt
    who 206 told to see me on 5/5/2016 around
    7:20 pm. then on 5/6/2016 at breakfast time I
    was given another razor by Winfield [sic] and
    Officer Garcia which I turned in again to the
    same Lt approx: same time 7:20 pm After he
    was seeing 206 again, they keep handing me
    contraband to kill myself, and if I don’t they
    will they say. 106-Mullens and 206 and 205
    before they moved them are witnesses. they
    refuse to give me meals, sheets . . . You trying
    to kill me/set me up.
    In short, the May grievance referred to the March assaults to
    explain: (1) that Fordley had been expressing concern for his
    safety for two months’ time; (2) that the staff involved in the
    March assaults continued to work in the area where Fordley
    was detained; and (3) that after he returned from the crisis
    bed, the same prison guards were giving him contraband,
    encouraging him to take his own life, threatening to kill him
    themselves, and withholding meals and sheets.
    The California regulations governing the process for
    reviewing inmate grievances have changed since the time of
    10                    FORDLEY V. LIZARRAGA
    these events, but the scheme that was in place when Fordley
    filed his grievances required that inmate complaints
    concerning imminent assaults or concerns for an inmate’s
    physical safety be given priority and bypass first-level
    review.1 See Cal. Code Regs. tit. 15 § 3084.9(a)(4) (2015).
    Nevertheless, the response Fordley received on April 15
    informed him that his March grievance was being reviewed
    at the first level.
    On May 19, 2016, Fordley received notice that his May
    grievance had been routed directly to second-level review,
    and he was interviewed regarding the March and May
    incidents. But on July 5, the prison informed Fordley that it
    had completed its investigation and determined the staff’s
    actions were within department policy. Fordley appealed the
    denial of the May grievance to the third level the next day,
    strenuously arguing that the prison officials “always try to
    push crap under the carpet,” and restating that the same
    officers and sergeant who sexually and physically assaulted
    him in March were threatening him and refusing to feed him
    or give him medical supplies. Fordley wrote, “It took 1 ½
    months to accept my complaints. A violation already,” and
    went on to recount “being given orange . . . razors to kill
    myself, the only way one gets these is from staff.”2
    1
    Unless otherwise indicated, we cite to the version of the California
    Code of Regulations in effect at the time Fordley filed his March
    grievance.
    2
    This portion of the administrative record is difficult to decipher, and
    both parties seem to have misread it. We have carefully examined
    Fordley’s grievances and the prison’s responses to accurately recount the
    sequence of events.
    FORDLEY V. LIZARRAGA                             11
    B
    Fordley filed a pro se complaint in the Eastern District of
    California pursuant to 
    42 U.S.C. § 1983
     on August 22, 2016.
    It alleged that Sergeant Watson and Officers Winkfield,
    Garcia and Moore violated his Eighth Amendment right to be
    free from cruel and unusual punishment, and that Warden
    Lizarraga was deliberately indifferent to the violation of
    Fordley’s constitutional rights.3 On March 10, 2017,
    approximately ten months after it was filed, Fordley’s May
    grievance was denied after the third-level review was
    completed. Critically for purposes of this appeal, the third-
    level decision limited its description of the May grievance to
    staff giving Fordley a razor and telling him to kill himself,
    and refusing to give him meals and sheets. The third-level
    decision made no mention of the alleged March assaults.
    Defendants filed a motion for summary judgment seeking
    dismissal of plaintiff’s complaint on the grounds that the
    complaint was filed before Fordley had exhausted his
    administrative remedies. The district court first granted
    summary judgment in favor of defendants on the claims that
    Fordley raised for the first time in the May grievance; i.e.,
    those concerning defendants’ alleged harassment of Fordley
    after he returned from the crisis bed at a separate prison
    facility. Fordley does not appeal the dismissal of those
    claims.4
    3
    Fordley named other officers in his complaint, but the district court
    dismissed them early in the litigation for improper service.
    4
    The district court adopted in full the findings and recommendations
    of the magistrate judge. References to the district court’s findings
    12                   FORDLEY V. LIZARRAGA
    The district court gave Fordley an opportunity to produce
    any evidence he had of the missing March grievance so the
    court could determine whether he should be excused from
    exhausting his administrative remedies as to that grievance.
    The court also allowed defendants twenty-one additional days
    to file a supplemental reply after receiving Fordley’s
    response.
    As directed, Fordley filed a statement explaining the steps
    he took to file the March grievance. He also filed the prison’s
    April 5 response to the grievance in which the prison
    acknowledged receipt of the March grievance and informed
    Fordley that the grievance would be “processed in the order
    received.” The district court described Fordley’s evidence as
    “compelling” proof corroborating his contention that he had
    submitted a grievance in March regarding “allegations of
    staff assault and an allegation of staff sexual misconduct” by
    the defendants. The prison neither produced the March
    grievance nor explained what became of it, and the court
    decided the prison failed to timely process it.
    The district court considered the Ninth Circuit’s decision
    in Brown v. Valoff, 
    422 F.3d 926
     (9th Cir. 2005), and
    concluded that the Ninth Circuit had not adopted a rule that
    delay in responding to a grievance renders administrative
    remedies per se unavailable. The court was persuaded by the
    decisions of other district courts that a prison’s delay in
    responding to an inmate complaint excuses a failure to
    exhaust only where the inmate has waited a reasonable period
    of time and received no response or explanation for the delay.
    Applying that rule to the facts in Fordley’s case, the court
    therefore refer to the findings of the magistrate judge, as adopted by the
    district court.
    FORDLEY V. LIZARRAGA                     13
    agreed with defendants that an avenue of administrative relief
    remained open as of the time Fordley filed his complaint.
    The court reasoned that the March 10 and 11 assaults were
    mentioned in the May grievance and the May grievance was
    still pending when Fordley filed his complaint. Accordingly,
    the court ruled that Fordley could not be excused from
    exhausting the March grievance. The order memorializes the
    court’s impression that the “claims regarding the alleged
    assaults were actually eventually exhausted in [the May
    grievance].”
    The district court also dismissed Fordley’s deliberate
    indifference claim against Warden Lizarraga, concluding that
    Fordley’s claims against the warden were not exhausted.
    Fordley was released from prison in August 2020, but he
    timely appealed the district court’s ruling. We have
    jurisdiction pursuant to 
    28 U.S.C. § 1291
    . We reverse the
    district court’s judgment in part and affirm it in part.
    II
    We review de novo a district court’s summary judgment
    ruling that an inmate has not exhausted his claims within the
    meaning of the Prison Litigation Reform Act (PLRA). See
    Albino v. Baca, 
    747 F.3d 1162
    , 1171 (9th Cir. 2014) (en
    banc). The PLRA’s exhaustion requirement is an affirmative
    defense. Jones v. Bock, 
    549 U.S. 199
    , 216 (2007). The
    defendant bears the burden of showing that an administrative
    process was available to the inmate and that the inmate failed
    to exhaust it. Draper v. Rosario, 
    836 F.3d 1072
    , 1079 (9th
    Cir. 2016) (citing Albino, 747 F.3d at 1172). Once the
    defendant shows that such a remedy was generally available,
    the burden shifts to the inmate to show that something in his
    14                 FORDLEY V. LIZARRAGA
    particular case made the generally available administrative
    remedies effectively unavailable to him. Id. Because the
    failure to exhaust is an affirmative defense that defendants
    must plead and prove, the ultimate burden of proving that the
    inmate has not exhausted his claims remains with the
    defendants. Id.
    III
    A
    Fordley argues the district court erred by granting the
    defendants’ summary judgment motion because he fully
    exhausted the available administrative remedies for his March
    grievance. The PLRA requires inmates to exhaust their
    administrative remedies before filing suit: “No action shall
    be brought with respect to prison conditions . . . by a prisoner
    confined in any jail, prison, or other correctional facility until
    such administrative remedies as are available are exhausted.”
    42 U.S.C. § 1997e(a); see also Woodford v. Ngo, 
    548 U.S. 81
    ,
    90–91 (2006).
    In Woodford, the Supreme Court explained that
    exhaustion requires complying with a prison’s “critical
    procedural rules” and it is justified by the need to “impos[e]
    some orderly structure on the course of its proceedings.”
    
    548 U.S. at
    90–91. We recognized in Fuqua v. Ryan,
    
    890 F.3d 838
     (9th Cir. 2018), that requiring exhaustion serves
    other important objectives, including “alert[ing] prison
    officials to ‘the nature of the wrong for which redress [is]
    sought,’” and allowing prisons “to take corrective action
    where appropriate.” 
    Id. at 844
     (quoting Griffin v. Arpaio,
    
    557 F.3d 1117
    , 1120 (9th Cir. 2009) and citing Reyes v.
    Smith, 
    810 F.3d 654
    , 658 (9th Cir. 2016)). “Exhaustion also
    FORDLEY V. LIZARRAGA                      15
    allows a prison’s administration ‘to address complaints about
    the program it administers before being subjected to suit,
    reducing litigation to the extent complaints are satisfactorily
    resolved, and improving litigation that does occur by leading
    to the preparation of a useful record.’” 
    Id.
     (quoting Jones,
    
    549 U.S. at 219
    ).
    After Woodford, the Supreme Court clarified in Ross v.
    Blake, 
    136 S. Ct. 1850
     (2016), that because the PLRA only
    requires exhaustion of “available” remedies, “an inmate is
    required to exhaust those, but only those, grievance
    procedures that are capable of use to obtain some relief for
    the action complained of.” 
    Id.
     at 1858–59 (internal quotation
    marks omitted) (quoting Booth v. Churner, 
    532 U.S. 731
    , 738
    (2001)). To exhaust administrative remedies, inmates must
    comply with the prison’s “deadlines and other critical
    procedural rules.” Woodford, 
    548 U.S. at 90
    .
    The Supreme Court has recognized three situations in
    which an administrative remedy is unavailable: (1) “when
    (despite what regulations or guidance materials may promise)
    it operates as a simple dead end—with officers unable or
    consistently unwilling to provide any relief to aggrieved
    inmates”; (2) if it is “so opaque that it becomes, practically
    speaking, incapable of use”; and (3) “when prison
    administrators thwart inmates from taking advantage of a
    grievance process through machination, misrepresentation, or
    intimidation.” Ross, 136 S. Ct. at 1859–60.
    We have recognized specific circumstances that render
    administrative remedies unavailable, see, e.g., Andres v.
    Marshall, 
    867 F.3d 1076
    , 1078–79 (9th Cir. 2017), and on
    more than one occasion have found administrative processes
    effectively “unavailable even though they exist on the
    16                FORDLEY V. LIZARRAGA
    books,” Fuqua, 890 F.3d at 849. For example, in Marella v.
    Terhune, 
    568 F.3d 1024
     (9th Cir. 2009) (per curiam), we held
    an administrative remedy was effectively unavailable because
    the inmate did not have access to the proper grievance form
    within the prison’s time limits for filing a grievance. 
    Id. at 1026
    . In Nunez v. Duncan, 
    591 F.3d 1217
     (9th Cir. 2010),
    an administrative remedy was unavailable because the inmate
    would have needed to access an unobtainable policy in order
    to bring a timely administrative appeal. 
    Id. at 1226
    . Our
    court sitting en banc also concluded that administrative
    remedies were unavailable where a manual describing the
    complaint process was kept from inmates. Albino, 747 F.3d
    at 1173–75.
    Most relevant here, where inmates take reasonably
    appropriate steps to exhaust but are precluded from doing so
    by a prison’s erroneous failure to process the grievance, we
    have deemed the exhaustion requirement satisfied. Andres,
    867 F.3d at 1079; Sapp v. Kimbrell, 
    623 F.3d 813
    , 823 (9th
    Cir. 2010) (“If prison officials screen out an inmate’s appeals
    for improper reasons, the inmate cannot pursue the necessary
    sequence of appeals, and administrative remedies are
    therefore plainly unavailable.”). Where no administrative
    relief is available, requiring exhaustion contradicts the
    PLRA’s purpose and it is not required. See Andres, 867 F.3d
    at 1079.
    Fordley contends the prison never substantively
    responded to his March grievance and that its failure to do so
    rendered the generally available administrative remedies
    effectively unavailable to him. Defendants counter that
    because Fordley’s May grievance mentioned the alleged
    March assaults—and because the May grievance had not been
    finally denied when Fordley filed his complaint—there were
    FORDLEY V. LIZARRAGA                             17
    still administrative remedies available and his complaint was
    properly dismissed. Because this appeal requires us to decide
    whether Fordley exhausted all of the administrative remedies
    available to him, we describe in some detail the
    administrative grievance process that was in effect when
    Fordley attempted to grieve the assaults that allegedly
    occurred on March 10 and 11.
    B
    The regulations in effect when Fordley filed the March
    grievance required inmates to use Form 602 and established
    a three-level review process that inmates initiated by filing
    grievances with the prison’s appeals coordinator. 
    Cal. Code Regs. tit. 15, §§ 3084.2
    (a), 3084.7. The regulations required
    inmates to submit their grievances within thirty calendar days
    of “[t]he occurrence of the event or decision being appealed.”
    § 3084.8(b)(1).
    The operative regulations generally required the prison to
    respond to grievances within thirty working days.5 See
    §§ 3084.7(h), 3084.8(c)(1)–(3). Inmates dissatisfied with the
    prison’s first-level review were allowed to appeal to a second
    level, § 3084.7(b), and then to a third-level review conducted
    under the Appeals Chief’s supervision, §§ 3084.7(d)(3),
    3084.8(c)(3). Prison administrators were allowed thirty
    working days to respond to second-level grievances and sixty
    working days to conduct third-level reviews. § 3084.8(c).
    The operative regulations allowed prisons the discretion to
    5
    The regulations allowed the prison more time to respond to non-
    emergency grievances, if the prison notified the inmate of the reason extra
    time was needed and the inmate was given a new estimated response date.
    
    Cal. Code Regs. tit. 15, § 3084.8
    (d), (e).
    18                    FORDLEY V. LIZARRAGA
    dismiss inmates’ grievances if the inmates failed to comply
    with any of their filing deadlines. § 3084.6(c)(4).
    The regulations called for much more expedited review of
    emergency grievances. Emergency grievances were those
    raising “serious and imminent threat[s] to health or safety,”
    such that “the regular appeal time limits would subject the
    inmate . . . to a substantial risk of personal injury or cause
    other serious and irreparable harm.” § 3084.9(a)(1). The
    regulations required emergency grievances to be sent directly
    to the second level, where prison administrators were allotted
    just five working days to respond. § 3084.9(a)(4). If a
    grievance was “received as an emergency” but prison
    officials later determined that it did not meet the emergency
    criteria, another regulation required the prison to notify the
    inmate that the grievance would not be treated as an
    emergency and also required the prison to give notice
    whether the grievance was accepted for regular processing or
    rejected. § 3084.5(b)(2).
    C
    After reviewing Fordley’s supplemental filing, the district
    court determined that Fordley’s March grievance alleged
    physical and sexual assault by defendants and that the prison
    was required to treat Fordley’s March grievance as an
    emergency.6 On appeal, defendants begin by arguing it
    cannot be determined whether the grievance sufficiently
    6
    The district court mistakenly cited to newer regulations that require
    a response to allegations of sexual assault within 48 hours. The regulation
    in effect in March of 2016 required prison officials to respond to
    emergency grievances within five working days. 
    Cal. Code Regs. tit. 15, § 3084.9
    (a)(4).
    FORDLEY V. LIZARRAGA                       19
    explained the nature of Fordley’s allegations without a copy
    of the March grievance, and they suggest the March
    grievance may not have demonstrated that it warranted
    emergency processing. For several reasons, defendants’
    arguments are unavailing.
    First, the failure to exhaust administrative remedies is an
    affirmative defense for which defendants bear the initial
    burden of showing that an administrative process was
    available. Albino, 747 F.3d at 1172. Defendants also bear
    the ultimate burden of proof. Id. Although Mule Creek
    generally had an administrative process for handling
    emergency grievances, Fordley demonstrated that the
    grievance process was effectively unavailable to him because
    the prison never responded to the March grievance. See
    Andres, 867 F.3d at 1079 (“When prison officials improperly
    fail to process a prisoner’s grievance, the prisoner is deemed
    to have exhausted available administrative remedies.”). The
    prison acknowledged receipt of Fordley’s March grievance
    three times, yet they failed to assign it a log number for
    tracking purposes and never substantively respond to it. In
    contrast, the prison’s response to Fordley’s May grievance
    contains a log number, the date received, and a note that
    “[l]og numbers are assigned to all appeals for tracking
    purposes.” The record does not include the precise language
    Fordley used to report the March assaults because the Form
    602 was lost. The prison’s acknowledgment of the March
    grievance only stated the date Fordley submitted it and
    memorialized that the grievance was “in process.” But on
    this record, the fact the March grievance is missing must be
    attributed to a failure of the prison’s grievance processing
    system.
    20                FORDLEY V. LIZARRAGA
    Defendants and the dissent speculate that the March
    grievance may not have signaled that Fordley was reporting
    an imminent risk to his health or safety. But as the district
    court recognized, Fordley’s April follow-up inquiries
    unambiguously put the prison on notice that he felt his life
    was in danger. The only response he received from the prison
    informed him that the grievance was “in process” at the first
    level, contrary to § 3084.9(a)(4), which required the March
    emergency grievance to bypass the first-level review
    altogether.
    On April 12, Fordley submitted a CDCR Form 22 in
    another attempt to prompt a response to the March grievance.
    He wrote that the March grievance raised “safety concerns
    [and] harassment and assault by . . . staff,” (emphasis added),
    and he alerted the prison that his grievance was to be
    “processed immediately.” We read this record the way the
    district court did, and conclude the April 5 and 12 follow-up
    requests transparently communicated that Fordley’s
    complaint was one that qualified as an emergency grievance
    under the operative regulations. Further, the April requests
    provide unrefuted evidence that Fordley contemporaneously
    conveyed his sense of urgency to the officials at Mule Creek.
    Defendants point to no evidence to support their suggestion
    that Fordley’s characterization of the March grievance may
    be a post hoc litigation strategy.
    The May grievance also sheds light on how Fordley
    described the March assaults. Though the dissent repeatedly
    treats the May grievance as if it merely reasserted Fordley’s
    complaint about the assaults that occurred in March, the May
    grievance called prison officials’ attention to events that
    allegedly transpired after the March assaults, and after
    Fordley returned to Mule Creek from a crisis bed at a separate
    FORDLEY V. LIZARRAGA                                 21
    facility. In the process of explaining the harassment and
    threats that allegedly transpired after Fordley returned from
    the crisis bed, the May grievance asserted that the guards who
    were harassing him in May were some of the same guards
    who had physically and sexually assaulted him in March.
    The May grievance also gave notice that Fordley felt his life
    was in danger.7
    The district court correctly ruled that the operative
    regulations required the prison to treat the March grievance
    as an emergency. See Cal. Code Regs. tit. 15 § 3084.9(a)(1)
    (defining circumstances constituting an emergency). As
    such, the prison was required to complete its second-level
    review within five working days. § 3084.9(a)(4) (“If
    emergency processing is warranted, . . . the second level
    review shall be completed within five working days”
    (emphasis added)); § 3000.5(c) (defining “shall” as
    “mandatory”). Yet the prison did not respond.
    7
    The prison’s response confirms that it read the May grievance the
    same way. As the Supreme Court explained in Woodford v. Ngo, 
    548 U.S. 81
     (2006), an inmate must initially fill out two parts of Form 602: in part
    A the inmate must describe the basis for his complaint; and in part B the
    inmate must describe the relief he seeks. See 
    id. at 85
    . Part C of Form
    602 provides a space for the prison to respond to the inmate’s complaint,
    and part D provides a space for the inmate to indicate whether he is
    dissatisfied with the prison’s first-level response. In part E, the prison
    notifies the inmate of its decision on second-level review, and in part F,
    the inmate may request third-level review. Having carefully retraced the
    language Fordley used in parts A and B of his May 8, 2016 grievance; the
    prison’s response in part E dated July 5, 2016; and Fordley’s request for
    third-level review in part F dated July 6, 2016; it is apparent that the initial
    May grievance complained about events that occurred after Fordley
    returned from the crisis bed, not the March 10 and 11 assaults.
    22                   FORDLEY V. LIZARRAGA
    In Andres, our court considered whether an administrative
    remedy was rendered unavailable to an inmate who had
    submitted a first-level grievance, received no response for six
    months, and then filed suit. 867 F.3d at 1077–78. We
    concluded the grievance process was effectively unavailable
    because the prison’s failure to respond thwarted the inmate
    from taking advantage of the grievance system. Id. at 1079.
    And in Brown, we specifically cautioned that “[d]elay in
    responding to a grievance, particularly a time-sensitive one,
    may demonstrate that no administrative process is in fact
    available.” 
    422 F.3d at
    943 n.18 (emphasis added). Every
    circuit to have considered the issue has agreed that a prison’s
    failure to respond renders an administrative remedy
    unavailable.8 Our court has also expressly recognized that
    8
    See Hayes v. Dahlke, 
    976 F.3d 259
    , 270–71 (2d Cir. 2020); Shifflett
    v. Korszniak, 
    934 F.3d 356
    , 365 (3d Cir. 2019) (“[W]e hold that as soon
    as a prison fails to respond to a properly submitted grievance or appeal
    within the time limits prescribed by its own policies, it has made its
    administrative remedies unavailable and the prisoner has fully discharged
    the PLRA’s exhaustion requirement.”); Moore v. Bennette, 
    517 F.3d 717
    ,
    725 (4th Cir. 2008) (holding an inmate who uses all available remedies
    has exhausted “even if prison employees do not respond”); Boyd v. Corr.
    Corp. of Am., 
    380 F.3d 989
    , 996 (6th Cir. 2004) (holding “that
    administrative remedies are exhausted when prison officials fail to timely
    respond to a properly filed grievance”); Jernigan v. Stuchell, 
    304 F.3d 1030
    , 1032 (10th Cir. 2002) (“[T]he failure to respond to a grievance
    within the time limits contained in the grievance policy renders an
    administrative remedy unavailable . . . .”); Lewis v. Washington, 
    300 F.3d 829
    , 833 (7th Cir. 2002) (agreeing remedies are exhausted “when prison
    officials fail to respond to inmate grievances because those remedies had
    become unavailable,” because the court “refuse[d] to interpret the PLRA
    so narrowly as to permit prison officials to exploit the exhaustion
    requirement through indefinite delay in responding to grievances”
    (internal quotation marks and alterations omitted)); Foulk v. Charrier,
    
    262 F.3d 687
    , 698 (8th Cir. 2001) (agreeing inmate’s administrative
    proceedings were not available when prison did not respond to complaint).
    FORDLEY V. LIZARRAGA                      23
    once an administrative remedy is exhausted, a claimant need
    not do more. See 
    id.
     at 935 n.10 (observing that “over-
    exhaustion” is not required); accord Williams v. Wexford
    Health Sources, Inc., 
    957 F.3d 828
    , 833–34 (7th Cir. 2020)
    (explaining inmates must complete the prison’s required
    steps, but that “does not mean that [an] inmate must go
    beyond the established system and guess at some other way
    of attracting the attention of the prison authorities”).
    Defendants next contend that, by filing his May
    grievance, Fordley initiated a new round of administrative
    review of the March assault allegations. Their argument is
    that by accepting the May grievance and processing it, the
    prison corrected its failure to respond to the March grievance
    and provided an avenue for Fordley to secure administrative
    relief. In other words, defendants contend that Fordley’s May
    grievance had the effect of unexhausting the March
    grievance.
    The first problem with defendants’ argument is that it is
    premised on a version of the facts that is not supported by the
    administrative record. The record establishes that the
    subjects of Fordley’s May grievance were events that
    occurred after he returned to Mule Creek from the crisis bed
    at a separate facility, not the March assaults. Beginning with
    his succinct description in the space on the Form 602 that
    directs inmates to “State briefly the subject,” Fordley wrote
    that the May grievance concerned “Harassment/Giving me
    contraband - CDCR staff,” and went on to describe actions
    that allegedly took place after he returned from the hospital,
    well after the alleged March 10 and 11 assaults.
    The record does show that the prison responded to the
    May grievance by interviewing Fordley twice. One interview
    24                FORDLEY V. LIZARRAGA
    concerned the March assaults and one addressed the events
    that allegedly transpired after Fordley returned from the off-
    site crisis bed. Defendants suggest that if an inmate files
    duplicative grievance forms, the inmate is obliged to await
    the prison’s response before filing suit. But defendants offer
    no support for this proposition, and even if we were to accept
    it, the text of Fordley’s May 8 grievance refutes the
    applicability of such a rule here because Fordley’s May
    grievance was not duplicative of his March grievance.
    Fordley’s entries in parts A and B of the May 8 Form 602
    show Fordley was grieving new threats and harassment. The
    prison’s choice to respond to the May grievance by
    interviewing Fordley about the March assaults cannot be
    accurately described as an attempt by Fordley to give the
    prison officials another shot at responding to the March
    assaults. And contrary to the defendants’ argument on appeal
    and the district court’s ruling, the prison’s third-level
    response leaves no doubt that the prison did not consider the
    May grievance to include the March allegations. The prison’s
    third-level response stated:
    I. Appellant’s Argument: It is appellant’s
    position that Mule Creek State Prison (MCSP)
    staff tried to have him kill himself by handing
    him a razor. The appellant asserts that
    Correctional Officer (CO) Winkfield and
    Correctional Sergeant Watson gave him a
    razor and told him to kill himself. The
    appellant contends that he gave the razor to a
    Correctional Lieutenant. The appellant claims
    that on May 5, 2016, he was given another
    razor by CO Winkfield and CO Garcia, which
    he again gave to the same Correctional
    Lieutenant. The appellant states they keep
    FORDLEY V. LIZARRAGA                       25
    giving him contraband to kill himself and they
    are refusing to give him meals and sheets.
    The appellant requests that he be moved.
    In short, the May grievance was not directed at the March
    assaults and was not understood by the prison officials to be
    a complaint about those assaults. Contrary to the district
    court’s ruling, the prison’s third-level response expressly
    resolved only the May grievance.
    Even if the May grievance had comprised an
    unambiguous, standalone reassertion of a grievance
    concerning the March assaults, we have no case law
    supporting defendants’ suggestion that an inmate’s
    reassertion of a concern—especially a request for a response
    to an ignored emergency grievance—somehow operates to
    unexhaust a previously exhausted claim. Cf. Brown, 
    422 F.3d at
    935 n.10 (concluding that there is no requirement for “an
    inmate to continue to appeal a grievance once relief is no
    longer ‘available’”). Nor can we see how such a rule could
    be reconciled with the PLRA’s goal of an orderly claims
    process. See Fuqua, 890 F.3d at 844 (explaining one of the
    PLRA’s purposes is to “impos[e] some orderly structure on
    the course of its proceedings” (alteration in original) (quoting
    Woodford, 
    548 U.S. at
    90–91)).
    We cannot agree with defendants’ suggestion that an
    unexhausted second grievance that mentions the factual
    context underlying an earlier, ignored grievance renders the
    first grievance unexhausted. The unworkability of this
    argument is best illustrated by considering how it would
    apply to inmates who claim to have suffered retaliation in
    response to filing a grievance. Where retaliation is alleged,
    inmates typically file an initial grievance and follow it with
    26                FORDLEY V. LIZARRAGA
    a second grievance describing retaliatory action(s) taken in
    response to the first grievance. It is unreasonable to expect
    that an inmate would describe retaliatory conduct in a
    subsequent grievance without mentioning the initial
    grievance. Cf. Rhodes v. Robinson, 
    408 F.3d 559
    , 563 (9th
    Cir. 2005). But by the defendants’ and dissent’s reckoning,
    any mention of a first and unanswered grievance in a second
    grievance would render the first grievance unexhausted.
    Defendants and the dissent also overlook that their
    interpretation of the regulations would leave Fordley with no
    recourse after the defendants failed to respond to the March
    grievance, a result entirely contrary to the goals and purpose
    of the PLRA. It is undisputed that after he filed the March
    grievance, the regulatory scheme severely cabined Fordley’s
    options: it did not allow him to file a second grievance, 
    Cal. Code Regs. tit. 15, § 3084.6
    (b)(1), or a duplicate grievance,
    § 3084.6(c)(2), or an untimely grievance concerning the
    March assaults, § 3084.6(c)(4). Further, as defendants
    conceded at oral argument, Fordley would not have been
    allowed to file an appeal to the next level of review because
    he had not received a response from the prison. Fordley’s
    only recourse to the prison’s silence was to file requests for
    information using CDCR Form 22 (Inmate/Parolee
    Request)—which he did—and to wait. After several months,
    it was apparent that no substantive response to his March
    grievance was forthcoming, and Fordley was permitted to file
    suit.
    Boiled down, defendants’ suggestion is that we should
    consider the prison’s response time to be so flexible that an
    administrative process would be deemed unexhausted when
    a prison neither responds nor provides notice that additional
    time is needed. Such a rule would obliterate the primary
    FORDLEY V. LIZARRAGA                      27
    incentive for prisons to respond to inmates’ grievances and
    leave inmates and courts guessing about whether and when
    suit may be filed. Yet the Supreme Court has cautioned that
    “no adjudicative system can function effectively without
    imposing some orderly structure on the course of its
    proceedings.” Woodford, 
    548 U.S. at
    90–92.
    Defendants’ fallback argument is that we should not
    rigidly apply the response times in the regulations. See 
    Cal. Code Regs. tit. 15, §§ 3084.9
    (a)(4), 3000.5(c). They urge us
    to consider California’s deadlines for prison responses to be
    flexible because § 3000.5(f) “do[es] not create a right to have
    [a] specified action taken within the time limits.” But the
    regulations in effect in March 2016 prohibited prison officials
    from obtaining extensions of time to respond to emergency
    grievances. See § 3084.8(c), (f). Further, defendants’
    suggestion that they can benefit from a flexible view of the
    prison’s allowable response times appears to be based on
    their contention that they were entitled to thirty working days
    to respond to Fordley’s grievance. That assertion, in turn, is
    premised on defendants’ continued and unavailing position
    that the March grievance did not allege an emergency. We
    agree with the district court that the record confirms the
    grievance was submitted, and the prison was on notice that
    Fordley was raising an emergency situation. From there, it
    follows that regulations allowed the prison just five working
    days to complete its second-level review. § 3084.9(a)(4).
    Because the prison never responded, viewing the allowable
    response times as flexible does not help the defendants in this
    case. The prison was not just tardy in responding to the
    March grievance; it never responded at all.
    We hold that a later-filed grievance that alleges new
    complaints but refers to a previous and already-exhausted
    28                FORDLEY V. LIZARRAGA
    grievance for context does not render the first grievance
    unexhausted. Accordingly, while the district court correctly
    ruled that an avenue of administrative relief remained open
    for Fordley’s May grievance at the time Fordley filed his
    complaint, Fordley’s May Form 602 did not render his March
    grievance unexhausted. Defendants’ contrary rule would
    thwart the orderly process Congress envisioned when it
    required compliance with an agency’s internal administrative
    rules, because inmates—and courts—must know when
    remedies are exhausted. See Ross, 136 S. Ct. at 1859; Ahktar
    v. Mesa, 
    698 F.3d 1202
    , 1211–12 (9th Cir. 2012) (reversing
    dismissal of inmate’s complaint because he had exhausted the
    grievance process; the exhaustion of another grievance
    arising from the same issue, after the complaint was filed,
    was “immaterial”). We need not and do not decide whether
    to adopt a bright-line rule that any delay in a prison’s
    response to an inmate’s grievance is sufficient to render
    administrative remedies unavailable. Cf. Shifflett, 934 F.3d
    at 366. Nor, contrary to the dissent’s assertion, do we suggest
    that deeming Fordley’s March grievance exhausted is an
    equitable or discretionary remedy. By any measure, the
    prison’s failure to respond to Fordley’s emergency grievance
    over the course of several months rendered Fordley’s
    administrative remedies unavailable.
    IV
    Fordley’s complaint also asserted a deliberate
    indifference claim against Warden Lizarraga for ignoring
    defendants’ assaultive and harassing conduct. The district
    court dismissed this claim for failure to exhaust because
    Fordley’s grievances did not “name or refer to” the warden.
    Fordley does not dispute that he did not name Warden
    Lizarraga in his March grievance. Indeed, none of Fordley’s
    FORDLEY V. LIZARRAGA                               29
    administrative filings named the warden, nor did they
    describe the warden taking, or failing to take, actions that
    deprived Fordley of any federally guaranteed right. Fordley
    argues that his March grievance should have put the prison on
    notice that he intended to assert a deliberate indifference
    claim against the warden. “[W]hen a prison’s grievance
    procedures are silent or incomplete as to factual specificity,
    ‘a grievance suffices if it alerts the prison to the nature of the
    wrong for which redress is sought.’” Griffin, 
    557 F.3d at 1120
     (quoting Strong v. David, 
    297 F.3d 646
    , 650 (7th Cir.
    2002)). Here, there was no indication that any of Fordley’s
    administrative complaints suggested the warden was aware of
    defendants’ alleged conduct. On this record, the district court
    correctly ruled that Fordley did not exhaust his claim against
    Warden Lizarraga.
    REVERSED IN PART, AFFIRMED IN PART,
    REMANDED.
    BADE, Circuit Judge, dissenting:
    In March, May, and June 2016, while he was an inmate at
    Mule Creek State Prison in California, John Fordley filed a
    series of three administrative grievances in which he alleged
    that correctional officers assaulted and harassed him and that
    the warden was deliberately indifferent to this conduct.1 In
    1
    Most of Fordley’s claims, which the majority describes at length, are
    not at issue in this case. There is no dispute that Fordley failed to exhaust
    administrative remedies for his claims that the defendants tampered with
    his food, threatened future assaults, identified Fordley as a racist and sex
    offender before other inmates, and provided him with razor blades and
    30                     FORDLEY V. LIZARRAGA
    August 2016, while the claims he asserted in these grievances
    were still pending in the administrative review process before
    prison officials, Fordley sued the warden and several
    correctional officers, pursuant to 
    42 U.S.C. § 1983
    , and
    alleged that they subjected him to cruel and unusual
    punishment in violation of his Eighth Amendment rights.
    The district court granted summary judgment and
    dismissed Fordley’s claims without prejudice because it
    concluded that Fordley did not comply with the Prison
    Litigation Reform Act (PLRA), 42 U.S.C. § 1997e, which
    requires that a prisoner exhaust administrative remedies
    before filing suit.2 As the district court correctly concluded,
    at the time Fordley filed suit “an avenue of administrative
    relief remained open to him on his claims—the third level of
    review for” the grievance he filed in May 2016. Therefore,
    Fordley had not exhausted administrative remedies before
    filing suit.
    The majority, however, concludes that because the prison
    did not timely respond to Fordley’s earlier grievance, filed in
    March 2016, “the administrative appeals process [was]
    encouraged him to kill himself. The district court dismissed these claims
    without prejudice, and Fordley did not challenge the dismissal of these
    claims on appeal. Moreover, as the majority correctly concluded, Fordley
    failed to exhaust remedies for his claim against Warden Lizarraga, and the
    district court correctly dismissed this claim. Maj. Op. 28. Therefore, this
    appeal addresses only his claims that he was physically and sexually
    assaulted on March 10 and 11, 2016.
    2
    Section 1997e(a) provides: “No action shall be brought with respect
    to prison conditions under section 1983 of this title, or any other Federal
    law, by a prisoner confined in any jail, prison, or other correctional facility
    until such administrative remedies as are available are exhausted.”
    42 U.S.C. § 1997e(a).
    FORDLEY V. LIZARRAGA                     31
    ‘unavailable’ within the meaning of the PLRA.” Maj. Op. 5.
    Remarkably, the majority reaches this conclusion even
    though the prison was reviewing those claims on the merits
    in response to Fordley’s subsequent grievance, filed in May
    2016. See Maj. Op. 18, 27–28.
    The majority relies, in part, on a characterization of
    Fordley’s grievances that cannot be squared with the record.
    Specifically, the majority asserts that Fordley did not assert
    the claims at issue here—that he was physically and sexually
    assaulted—in his May 2016 grievance, but instead only
    alleged those claims in his March 2016 grievance. The
    majority reasons that Fordley exhausted remedies for these
    assault claims and that they were not “unexhausted” by his
    subsequent grievance and the prison’s investigation of these
    claims on the merits. Maj. Op. 23, 25, 27–28.
    Thus, the majority wrongly concludes that courts can
    deem a prisoner’s claims exhausted if prison officials failed
    to timely respond to a grievance, even if administrative
    remedies are available at the time the prisoner files suit.
    Maj. Op. 22, 25–28. But in Ross v. Blake, the Supreme Court
    rejected such equitable exceptions to the PLRA’s exhaustion
    requirement and explained that the statute unambiguously
    provides that “[n]o action shall be brought” absent exhaustion
    of available administrative remedies. 
    136 S. Ct. 1850
    , 1856
    (2016) (quoting 42 U.S.C. § 1997e(a)). Therefore, if
    administrative remedies are available, a prisoner has not
    exhausted his claims under the mandatory terms of the PLRA.
    Id.
    While I agree that in some circumstances a prison’s
    failure to timely respond to a prisoner’s grievance may
    prevent the prisoner from using the grievance system, thus
    32                FORDLEY V. LIZARRAGA
    rendering administrative remedies unavailable, see Maj.
    Op. 22 & n.8, the majority’s holding goes far beyond that
    unremarkable proposition. And although the majority
    disavows any bright-line test, Maj. Op. 28, its exhaustion
    analysis in effect establishes a rule that a prison’s failure to
    timely respond to a grievance means a prisoner’s claims are
    deemed exhausted, even if administrative remedies are
    available. Maj. Op. 19, 22–23, 25–26, 27–28. Because the
    majority mischaracterizes the record and its analysis cannot
    be reconciled with the PLRA’s mandatory exhaustion
    requirement and the Supreme Court’s explication of that
    requirement in Ross, 136 S. Ct. at 1856–58, I respectfully
    dissent.
    I.
    The majority mischaracterizes the record to assert that
    Fordley alleged that he was physically and sexually assaulted
    on March 10 and 11, 2016 only in the March grievance and
    that he merely “referred to” or “mentioned” these alleged
    assaults in the May grievance to provide context for his other
    claims. Maj. Op. 9, 12, 16–17, 23–25, 27. Based on this
    false premise, the majority asserts that even though prison
    officials accepted Fordley’s May grievance and investigated
    the merits of Fordley’s claims that on March 10 and 11, 2016
    he was physically and sexually assaulted, the prison did not
    respond to the March grievance and therefore administrative
    remedies were unavailable to him. Maj. Op. 19, 21, 22–24.
    Although lengthy, the following detailed examination of
    Fordley’s grievances and the prison’s responses is necessary
    to clarify the record.
    As an initial matter, it is worth noting that Fordley
    admitted in his complaint that his requests for administrative
    FORDLEY V. LIZARRAGA                              33
    relief on his claims were “pending” and “still in Sacramento
    at Chief of Appeals Office.”3 Even if we were to disregard
    these sworn statements in Fordley’s complaint as mistaken,
    we cannot disregard the record. And, as set forth below, the
    record overwhelmingly supports Fordley’s admissions that he
    did not exhaust his administrative remedies for his claims.
    The record clearly establishes the following timeline for
    Fordley’s March, May, and June 2016 administrative
    grievances, including the specific claims in each of those
    grievances.
    1. March 2016 Grievance. The March 2016 grievance
    is not in the record because neither party has possession of it,
    but the defendants do not dispute that Fordley filed a
    grievance on March 27, 2016, and that prison staff received
    it on March 28, 2016. The only information in the record
    about this grievance comes from Fordley’s subsequent
    requests for information (CDCR Form 22s) that he filed on
    April 5, 2016 and April 12, 2016.
    a. On April 5, 2016, Fordley filed a request for
    information that focused on a grievance about missing
    property that he had filed at a different prison. But he
    included a final sentence stating: “I filed a staff assult
    complaint here in March havent heard noth.”4 Prison staff
    responded to his statement about the March grievance by
    3
    In his complaint, Fordley asserted three claims and for each claim
    stated that administrative remedies were available for his claims, that he
    submitted a request for administrative relief, and that his “appeal [of his]
    request for relief . . . to the highest level” was “pending.”
    4
    The quoted language from Fordley’s grievances, requests for
    information, and other filings includes his errors in spelling, punctuation,
    and grammar. I have omitted using “sic” to indicate these errors.
    34                FORDLEY V. LIZARRAGA
    stating: “The appeal you reference having filed here has been
    received and will be processed in the order received.”
    b. On April 12, 2016, Fordley filed another CDCR
    22 stating:
    I filed a CDCR 602 because of safty concerns
    and harrassment & assult by CDCR staff
    which per (op) is susposed to be processed
    immediately. But your dening me that. Your
    [illegible] to file both of my CDCR 602s I
    filed due to assult and discrimination. Why?
    Ive written the wardens office and internal
    affairs as well as my attorney, Sacramento &
    appeals coordinator due to this hatred &
    discrimination against me.
    In response, prison staff noted at the bottom of the form:
    “Your two appeals dated 3-27-16 and 4-13-16 have been
    received + are being processed.”
    c. On April 15, 2012, prison staff sent Fordley a
    CDCR Form 695, Screening for CDCR 602 Inmate/Parolee
    Appeals, “RE: Screening at the FIRST level.” This form
    advised Fordley as follows: “Appeal Received, 03/28/2016;
    Appeal dated 03/27/16.” It further stated: “Be advised that
    your appeal was previously received and is in process.”
    From Fordley’s requests for information about the
    processing of his March 2016 grievance, we can determine
    only that he described his March 2016 grievance as alleging
    that on some unspecified date or dates in March 2016,
    unnamed CDCR staff subjected Fordley to safety concerns,
    harassment, and assault—purportedly requiring immediate
    FORDLEY V. LIZARRAGA                             35
    processing as a result—and that unnamed CDCR staff further
    subjected him to “assult and discrimination” as well as
    “hatred and discrimination.”5
    2. May 2016 Grievance. On May 8, 2016, Fordley filed
    a grievance on CDCR Form 602, and it was assigned Log No.
    MCSP-C-16-01365. Near the top of the form, on the line
    directing the filer to “State briefly the subject of your appeal
    (Example: damaged TV, job removal, etc.),” Fordley wrote:
    “Harrassment/Giving me Contraband—CDCR Staff.” In the
    first section of the form, Section A, which instructs the filer
    to “Explain your issue,” Fordley stated:
    In March on the 26th 2016, I filed a sexual
    assult complaint against officers in ASU
    Building 12, I also filed a assult complaint
    5
    On this scant record, the majority suggests that we can determine
    that Fordley’s March 2016 grievance asserted an emergency claim and
    should have been processed in five days. Maj. Op. 18–21; 
    Cal. Code Regs. tit. 15, § 3084.9
    (a)(1), (4) (2015). The majority asserts that the
    district court also reached this conclusion. Maj. Op. 21. But the district
    court improperly relied on section 3084.9(a)(5), which was not in effect
    at the time Fordley filed his March grievance. See 
    Cal. Code Regs. tit. 15, § 3084.9
    (a)(5) (2016) (stating that “[a] grievance in whole or part
    containing allegations of sexual violence or staff sexual misconduct shall
    be processed as an emergency appeal”). Moreover, the majority does not,
    and cannot, cite any support for its suggestion that because the prison did
    not timely respond to an emergency appeal, administrative remedies were
    not available to Fordley. Indeed, the majority’s argument is defeated by
    Booth v. Churner, where the Court held that the unavailability of a
    specific form of relief does not render administrative remedies
    unavailable. 
    532 U.S. 731
    , 736, 738–41 & n.6 (2001) (holding that
    prisoner had to exhaust available administrative procedures even though
    they could not result in the relief he sought, namely damages). Here,
    regardless of the availability of emergency processing, regular processing
    provided the opportunity for some relief for Fordley’s claims. See 
    id.
    36                FORDLEY V. LIZARRAGA
    against officers in B Complex. All this assult
    and sexual assult took place March 9th, 10th,
    11th 2016, when returning from the hospital
    these officers kept harrassing me and
    threatening me. On May 2nd (one of the C/Os
    who sexually assaulted me on March 10th
    2016,) became the regular in A5. I told them
    for 2 months I wasnt safe. Now back in ASU,
    Officer Winfield and Sgt Watson tried to have
    me kill myself by handing me a orange razor
    and told me to kill myself or they would. I
    turned it in to a Lt, who 206 told to see me on
    5/5/2016 around 720 pm, then on 5/6/2016 at
    breakfast time I was given another razor by
    Winfield and Officer Garcia which I turned in
    again to the same Lt Appret: same time 720
    pm after he was seeing 206. Again, they keep
    handing me contraband to kill myself, and if
    I dont they will they say 106-Mullers and 206
    and 205 before they moved them are
    witnesses. They refuse to give me meals
    sheets, ect. You trying to kill me/set me up.
    a. On May 11, 2016, prison staff indicated in
    Sections C and D of the May grievance form that the first
    level of review was “bypass[ed].” That same day, prison
    officials also sent Fordley a CDCR Form 695 Screening for
    Inmate/Parolee Appeals, “RE: Screening at the FIRST level,”
    for Log. No. MCSP-C-16-01365, “STAFF COMPLAINTS,
    Sexual Misconduct, 05/11/2016.” This form stated: “Be
    advised your appeal was received and is in process.”
    b. On May 19, 2016, prison staff indicated in Section
    E of the May grievance form that the grievance was accepted
    FORDLEY V. LIZARRAGA                            37
    at the second level of review. That same day, prison officials
    sent Fordley an Inmate Appeal Assignment Notice, regarding
    Log No. MCSP-C-16-01365, identifying the appeal issue as
    “Staff Complaints.”
    c. On June 22, 2016, prison officials sent Fordley a
    memorandum entitled “Staff Complaint Response—Appeal
    # MCSP-C-16-01365 Second Level Response.” This
    memorandum describes the “appeal issue,” in relevant part,
    as follows6:
    FORDLEY’s appeal alleges Correctional
    Officer M. Winkfield, Correctional Officer K.
    Garcia, and Sergeant J. Watson battered and
    sexually assaulted him on March 10, 2016.
    On this same date, FORDLEY alleges Sgt.
    Watson taunted him while FORDLEY was
    being held in a holding cell in Building 12.
    FORDLEY alleges Officers Winkfield and
    Officer Garcia battered and sexually assaulted
    him on March 11, 2016.
    This memorandum also advised Fordley that his claims were
    “[b]eing processed as an Appeal Inquiry.”
    Next, the memorandum summarized the appeal inquiry
    and described, in detail, the two interviews Fordley had with
    reviewer J. Carrillo on May 10, 2016 and June 7, 2016. In
    6
    I have omitted the description of Fordley’s allegations that on May
    5 and 6, 2016, Officers Winkfield and Garcia gave him razor blades and
    told him to kill himself and that staff in Building 12 refused to provide
    him meals.
    38                    FORDLEY V. LIZARRAGA
    the May 10, 2016 interview, Fordley described the physical
    and sexual assaults on March 10 and 11, 20167:
    On May 10, 2016, I conducted an interview
    with you in ASU regarding your misconduct
    allegations against staff in Building 12. You
    stated on March 9, 2016, you arrived to
    MCSP and subsequently remanded to ASU
    after being involved in a physical altercation
    with an inmate on Facility “B.” You state on
    March 10, 2016, when you complained to
    staff in Building 12 you were not receiving
    your medical supplies, Sgt. Watson,
    Winkfield and Garcia arrived at your door and
    stated, “F-ck you. You’re not getting nothing.
    We don’t put up with this crap over here.
    Listen to us or we’re going to make you
    listen.” Upon making this statement, you
    claim Watson immediately announced (via
    radio) that he had an unresponsive inmate and
    proceeded to enter [your] cell with Winkfield
    and Garcia. During the extraction, you claim
    Winkfield utilized the shield and “cracked
    your head open” after you rushed staff. You
    stated after you were slammed to the floor,
    staff began to punch and kick you. You claim
    it was during this time, Winkfield placed his
    7
    In the June 7, 2016 interview, Fordley described his allegations that,
    on May 5 and 6, 2016, Officers Winkfield and Garcia gave him
    razorblades and implied that he should kill himself and that they told him
    to kill himself or they would kill him. Fordley also described his
    allegations that staff in Building 12 were refusing to feed him, and that he
    had lost a substantial amount of weight and was emaciated.
    FORDLEY V. LIZARRAGA                    39
    “knight stick” (baton) between [your]
    buttocks and laughed and stated, “Next time
    I’ll put it inside your a--.” You claim after
    you were placed in handcuffs, you were
    escorted out of the cell and placed in a
    holding cell. You claim as you were in the
    holding cell, Sgt. Watson began to taunt you
    by bragging about the extraction. When asked
    if you received medical attention, you stated
    you refused medical attention even though
    you were bleeding profusely. You stated you
    were then escorted back to your cell without
    incident. You stated the next morning, on
    March 11, 2016, when you complained that
    Officer Vasquez had turned off the water in
    your cell, Winkfield, Garcia and an
    unidentified Sergeant extracted you again.
    You claim that during the extraction, you
    again were beaten and had a baton placed
    between your buttocks by Winkfield. When
    asked if you were penetrated during the
    incident(s), you clarified your anal cavity was
    never penetrated.
    Finally, the memorandum advised Fordley that several
    correctional officers and inmates had been interviewed,
    various documents were reviewed, and the appeal inquiry was
    complete. The memorandum concluded that staff did not
    violate CDCR policy with respect “to one or more of the
    issues appealed.” The memorandum also advised Fordley:
    “If you wish to appeal the decision and/or exhaust
    administrative remedies, you must submit your staff
    complaint appeal through all levels of appeal review up to,
    and including, the Secretary’s/Third Level of Review. Once
    40                 FORDLEY V. LIZARRAGA
    a decision has been rendered at the Third Level,
    administrative remedies will be considered exhausted.”
    d. On July 6, 2016, in Section F of the May
    grievance form, which directs the filer, if dissatisfied with the
    second-level response, to explain his reasons, attach
    supporting documents, and mail it for third-level review,
    Fordley stated:
    Yes these people sexually and physically
    assulted me. You mother f-ckers always try
    to push crap under the carpet. You assulted
    me, I have evidence the 7219 showing bodly
    fluids that didn’t belong to me. You assulted
    me on March 9th 2016 [illegible], March 10th
    2016; you assulted me in ASU saying I was
    unresponsive and again March 11th 2016. In
    [illegible] you sexually assulted me and this
    a--hole from ISU Sgt J Carrillo keep saying
    on video on May 10th 2016 did they stick it in
    your a--, how far how do you know its
    sexually assult and now they harrass me
    everyday the same officers and Sgt who
    sexually assulted me and physically assulted
    me, they refuse to feed me, give me medical
    supplies and physically threaten me everyday
    with beating me or sexually assulting me
    again but you people always justifiey your
    actions so a person hangs themselfs or kills
    themselfs from the torture. You every f-cken
    day keep torturing me. It took 1½ months to
    accept my complaints, a violation already.
    You gave me orange state razors to kill
    FORDLEY V. LIZARRAGA                     41
    myself. The only way one gets these is from
    staff.
    e. On August 15, 2016, while his appeal to the third-
    level review was still pending, Fordley filed his civil rights
    complaint in the district court.
    f. On March 10, 2017, prison officials issued the
    Third Level Appeal Decision and denied Fordley’s appeal.
    The third-level decision considered “[a]ll submitted
    documentation and supporting arguments of the parties,”
    explained that “[t]he Second Level of Review (SLR)
    identified and addressed the appellant’s allegations of staff
    misconduct,” and concluded that at the third level of review
    “the appellant’s allegations were appropriately reviewed and
    evaluated by administrative staff.” The Third Level Appeal
    Decision also stated that “[t]his decision exhausts the
    administrative remedy available to the appellant within
    CDCR.”
    In contrast to the repeated and explicit allegations—
    throughout Fordley’s May grievance, his appeals of that
    grievance, and the responses to that grievance—that he was
    physically and sexually assaulted in March 2016, the majority
    asserts that “the May grievance was not directed at the March
    assaults and was not understood by the prison officials to be
    a complaint about those assaults.” Maj. Op. 25. But given the
    prison’s repeated statements about the appeal inquiry, that
    assertion strains credulity. It is beyond dispute that Fordley
    asserted his claims that he was physically and sexually
    assaulted in his appeals to the second and third levels of
    42                    FORDLEY V. LIZARRAGA
    review and the prison accepted these claims and investigated
    them on the merits.8
    Fordley’s May grievance clearly related to the March
    2016 physical and sexual assault claims, and it was still in
    process when Fordley filed suit. Thus, Fordley had not
    exhausted his administrative remedies because the
    “administrative process ha[d] authority to take some action in
    response to [his] complaint,” specifically a review of the
    second-level decision. Brown v. Valoff, 
    422 F.3d 926
    , 934
    (9th Cir. 2005) (quoting Booth v. Churner, 
    532 U.S. 731
    , 736
    (2001)); see id. at 942 (“[A] prisoner may not proceed to
    federal court while exhausting administrative remedies . . . .”
    (citation omitted)).
    3. June 2016 Grievance. In the meantime, on June 12,
    2016, while his May grievance was still pending in the
    administrative process, Fordley filed a third grievance,
    assigned Log No. MCSP-C-16-01704, and in Section A of the
    CDCR 602 alleged that Officer Winkfield harassed him and
    “mess[ed] with [his] food” because on June 8, 2016, the day
    8
    The majority also argues that the third level of review did not
    explicitly discuss Fordley’s physical and sexual assault claims. Maj. Op.
    23–25. But even if the broad statements in the third-level decision were
    not sufficient to encompass Fordley’s assault claims, the second-level
    decision clearly addressed these claims, as the majority acknowledges.
    Maj. Op. 21 n.7, 23–24. And where “there is an ongoing investigation
    into the facts underlying the grievance, . . . prison officials may develop
    information” that could lead to corrective action, and thus, the availability
    of relief. Brown v. Valoff, 
    422 F.3d 926
    , 936 (9th Cir. 2005). Thus,
    because the second-level response to the May grievance addressed
    Fordley’s claims that he was physically and sexually assaulted in March
    2016, Fordley appealed that response, and the third-level response had not
    been issued when Fordley filed his complaint, Fordley had available
    administrative remedies.
    FORDLEY V. LIZARRAGA                        43
    after his second interview with J. Carrillo in ISU, Winkfield
    gave him a paper tray instead of a regular tray.9 Fordley
    further stated:
    this harrassment, mental/sexual/physical will
    continue until you get me out of here or I kill
    myself or the court intervens, everyday I’m
    being harrassed by Officer Winfield and now
    he has other officers doing his dirty work. I
    believe ISU is involved, the Sgt of ISU kept
    asking me how far did they stick the stick in
    your a--, that isn’t helping its harrassing me.
    A paper trail is a mother f-cker.
    The appeal bypassed the first level of review and was
    accepted for the second level of review.
    a. On July 15, 2016, prison officials sent Fordley a
    memorandum entitled “Staff Complaint Response—Appeal
    # MCSP-C-16-01704 Second Level Response.” The
    memorandum described the “Appeal Issue” as “Inmate
    FORDLEY alleges Correctional Officer M. Winkfield is
    threatening and harassing him.” The memorandum further
    explained that Lt. Altschuler interviewed Fordley on July 9,
    2016, and Fordley stated that “everything is in the CDCR
    602” and answered questions. Fordley’s appeal was denied
    at the second level of review, and the second-level decision
    advised him of his rights “to appeal the decision and/or
    exhaust administrative remedies” and that he must submit his
    complaint through all levels of appeal review up to and
    including the third level of review.
    9
    Fordley identifies this corrections officer as “Winfield” and
    “Winkfield,” but the prison identifies him as “Winkfield.”
    44                FORDLEY V. LIZARRAGA
    b. On August 1, 2016, Fordley appealed the second-
    level decision to the third level of review. In Section F of the
    June grievance he stated:
    I am dissatisfied. Officer Winkfield and
    Garcia always sexual harrass me and threaten
    me daily. They grab there nuts and tell me its
    my next meal. But you f-cken people don’t
    want to know the truth because your afraid
    what the truth will tell you: look at the weight
    loss on my chart. They spit in my food, and I
    pull it out or save the tray and you refuse to
    come get the evidence, they gave me paper
    trays for no reason 2½ months and tell me to
    enjoy my food, they spiced it up, they
    constantly grab there nuts and tell me its my
    next meat or they say there going to rape me
    with the paton again only next time the whole
    stick goes up my a--. I can’t handle it[,] they
    say I don’t come out of my cell for nothing, I
    cut my arm 5 times and put blood on the
    window while I [illegible] up on there s-it.
    Everyday they walk by, by saying let him kill
    himself, they gave me orange razors on May
    5 and 6 to kill myself, this is harrassment,
    mental and physical and sexual harrassment
    everyday on 2nd watch and you people think,
    well I’ll talk to the inmate and that will
    conclude my investigation.
    Fordley’s appeal was accepted at the third level of review but
    later denied.
    FORDLEY V. LIZARRAGA                       45
    c. On August 15, 2016, while Fordley’s appeal of his
    June grievance to the third level of review was pending,
    Fordley filed his civil rights complaint.
    d. On January 23, 2017, prison officials issued the
    Third Level Appeal Decision and denied Fordley’s appeal.
    “This decision exhaust[ed] the administrative remedy
    available to the appellant within CDCR.”
    ***
    The May and June grievances demonstrate that Fordley
    repeatedly raised his claims that he was physically and
    sexually assaulted in March 2016. In contrast to the
    majority’s speculation that the prison could have canceled
    Fordley’s claims as untimely or duplicative, 
    Cal. Code Regs. tit. 15, § 3084.6
    (c)(2), (4) (2015), Maj. Op. 26, the history of
    Fordley’s grievances and the appeals process clearly
    establishes that it did not do so and that it did not take any
    action to improperly screen Fordley’s claims. Rather, the
    prison processed and responded to his claims of physical and
    sexual assault on the merits. The majority simply misstates
    the record by suggesting that the prison did not do so.
    II.
    The majority, however, does not rely solely on its
    mischaracterization of the history of Fordley’s grievances.
    Instead, it argues that “[e]ven if the May grievance had
    comprised an unambiguous, standalone reassertion of a
    grievance concerning the March assaults, we have no case
    law supporting defendants’ suggestion that an inmate’s
    reassertion of a concern—especially a request for a response
    to an ignored emergency grievance—somehow operates to
    46                 FORDLEY V. LIZARRAGA
    unexhaust a previously exhausted claim.” Maj. Op. 25. The
    majority then repeatedly states in various formulations
    throughout the opinion the basic premise of its exhaustion
    analysis: an exhausted grievance cannot be “unexhausted.”
    Maj. Op. 23, 25, 27–28. This premise is flawed because it
    imports a fairness analysis into the PLRA’s mandatory
    exhaustion requirement, it focuses the exhaustion analysis at
    some time other than when the prisoner files his complaint in
    federal court, and it assumes circumstances that are not
    present in this case.
    A.
    The majority’s conclusion that an exhausted claim cannot
    be “unexhausted” adopts Fordley’s reasoning that it was
    unfair to consider his second grievance, and the availability
    of administrative remedies for the claims in that grievance,
    when determining if he exhausted his claims. As Fordley
    stated in his opening brief, his “decision to file a second
    grievance did not somehow excuse the prison’s failure to
    process the first grievance. [He] was under no obligation to
    file that grievance and should not be penalized for his good
    faith efforts to continue working within the prison grievance
    system.”
    The majority makes its fairness analysis of the exhaustion
    requirement even more explicit when it states that “[t]he
    prison’s choice to respond to the May grievance by
    interviewing Fordley about the March assaults cannot be
    accurately described as an attempt by Fordley to give the
    prison officials another shot at responding to the March
    assaults.” Maj. Op. 24. Thus, the majority essentially adopts
    the reasoning of the Third Circuit in Shifflett v. Korszniak that
    it is unfair to require a prisoner to exhaust available remedies
    FORDLEY V. LIZARRAGA                             47
    if prison officials have not strictly complied with their own
    regulations. 
    934 F.3d 356
    , 367 (3d Cir. 2019) (“The PLRA
    requires strict compliance by prisoners seeking redress of
    their grievances, and by the same token we hold that it
    requires strict compliance by prison officials with their own
    policies.”).
    By applying a fairness analysis to deem a claim exhausted
    even if administrative remedies are available at the time a
    prisoner files suit, the majority applies a form of “judicial
    discretion” to modify the PLRA’s exhaustion requirement.
    See Ross, 136 S. Ct. at 1857. In Ross, the Court rejected a
    similar “extra-textual” or “judge-made” exception to the
    PLRA’s “mandatory” exhaustion requirement.                Id.
    at 1856–58. The Court held that “special circumstances,”
    such as a prisoner’s mistaken but reasonable belief that he
    had sufficiently exhausted remedies, could not limit the
    prisoner’s obligation to exhaust remedies.10 Id. at 1858.
    10
    The Court further explained that in enacting the PLRA Congress
    substituted an “invigorated” exhaustion requirement in place of the
    “discretionary” and “inadequate” exhaustion provisions of the Civil Rights
    of Institutionalized Persons Act (CRIPA), which required exhaustion only
    if a state provided “plain, speedy, and effective” remedies, and only then,
    if exhaustion were deemed “appropriate and in the interests of justice.”
    Ross, 136 S. Ct. at 1858–59 (citation omitted). The Court concluded that
    a “special circumstances” exception to exhaustion, even if limited to cases
    in which a prisoner makes a reasonable mistake about the meaning of
    grievance procedures, “would resurrect CRIPA’s scheme” by
    reintroducing the “requirement that the remedial process be ‘plain.’” Id.
    at 1858. Similarly, the majority’s conclusion here that a prison’s failure
    to timely respond to a grievance renders remedies unavailable improperly
    reintroduces the requirement that the remedial process be “speedy.” See
    id.
    48                   FORDLEY V. LIZARRAGA
    In rejecting such exceptions, the Supreme Court explained
    that “courts have a role in creating exceptions only if
    Congress wants them to.” Id. at 1857. Thus, “mandatory
    exhaustion statutes like the PLRA establish mandatory
    exhaustion regimes, foreclosing judicial discretion.” Id.
    (citation omitted). The Court further explained that “[t]ime
    and again, this Court has taken such statutes at face
    value—refusing to add unwritten limits onto their rigorous
    textual requirements.” Id. (citations omitted). And, as
    particularly relevant here, the Court stated that “the PLRA
    prevent[s] a court from deciding that exhaustion would be
    unjust or inappropriate in a given case.” Id. at 1858.
    Therefore, “all inmates must now exhaust all available
    remedies: ‘Exhaustion is no longer left to the discretion of
    the district court.’” Id. (quoting Woodford v. Ngo, 
    548 U.S. 81
    , 85 (2006)).
    The exhaustion “edict” of the PLRA has only one
    qualifier—“the remedies must indeed be ‘available’ to the
    prisoner.”11 Id. at 1856. Thus, the PLRA’s “exhaustion
    requirement hinges on the ‘availab[ility]’ of administrative
    remedies.”      Id. at 1858 (alternation in original).
    Administrative remedies are available under § 1997e(a) when
    they “are ‘capable of use’ to obtain ‘some relief for the action
    complained of.’” Id. at 1858–59 (citation omitted) (applying
    11
    The Court identified three circumstances in which administrative
    remedies, “although officially on the books,” would not be available:
    (1) when an administrative procedure operates as a “dead end” and prison
    officials are “unable or consistently unwilling to provide any relief”;
    (2) when an administrative scheme is “so opaque that it becomes . . .
    incapable of use”; and (3) “when prison administrators thwart inmates
    from taking advantage of a grievance process through machination,
    misrepresentation, or intimidation.” Ross, 136 S. Ct. at 1859–60 (citation
    omitted). These circumstances are not present in this case.
    FORDLEY V. LIZARRAGA                            49
    ordinary meaning of the word “available” and collecting
    dictionary definitions).
    We have applied a similar explanation of available
    remedies, stating that administrative relief is available when
    “the administrative process has authority to take some action
    in response to a complaint.” Brown, 
    422 F.3d at 934
     (quoting
    Booth, 
    532 U.S. at 736
    ). Indeed, we held that a prisoner must
    “press on to exhaust further levels of review” until “he has
    either received all ‘available’ remedies at an intermediate
    level of review or been reliably informed by an administrator
    that no remedies are available.” Id. at 935. Therefore, a
    prisoner’s “obligation to exhaust ‘available’ remedies persists
    as long as some remedy remains ‘available.’”12 Id. And it is
    Fordley’s burden to bring forward evidence to create a
    material dispute of fact on whether prison staff’s delay in
    responding to the March 2016 grievance meant that there was
    no “possibility of some relief for the action complained of.”
    Id. (quoting Booth, 
    532 U.S. at 738
    ; other citation omitted);
    see Albino v. Baca, 
    747 F.3d 1162
    , 1172 (9th Cir. 2014) (en
    banc).
    Here, as detailed in the history of the grievance processes
    in Section I, it is beyond dispute that administrative remedies
    were available to Fordley when he filed his complaint.
    Indeed, as Fordley admitted in his complaint, prison officials
    were addressing his claims on the merits when he decided not
    12
    In Brown, we considered whether two prisoners, Brown and Hall,
    had exhausted administrative remedies before filing suit. See 
    422 F.3d 926
    . We concluded that while Brown had exhausted such remedies, Hall
    had not, in part, because he filed suit before the conclusion of a staff
    misconduct investigation, which was not part of the prison grievance
    process. 
    Id. at 940
    , 942–43.
    50                   FORDLEY V. LIZARRAGA
    to wait for the conclusion of that process before filing suit.
    Consequently, Fordley did not exhaust administrative
    remedies and the district court properly granted the
    defendants’ motions for summary judgment.
    B.
    Moreover, the majority’s premise that an exhausted claim
    cannot be unexhausted also conflicts with our precedent
    because it attempts to focus the exhaustion analysis on some
    time other than when the prisoner files suit. But our case law
    establishes that we examine the availability of administrative
    remedies “at the time the action is filed.” Andres v. Marshall,
    
    867 F.3d 1076
    , 1079 (9th Cir. 2017) (per curiam) (citation
    omitted); see also Brown, 
    422 F.3d at 942
     (“[A] prisoner may
    not proceed to federal court while exhausting administrative
    remedies . . . .” (citation omitted)). Even Fordley concedes
    that “the exhaustion inquiry looks to the state of the world at
    the time the complaint was filed.”
    The majority nonetheless justifies determining exhaustion
    at a time other than when the prisoner filed his complaint by
    stating that “once an administrative remedy is exhausted, a
    claimant need not do more.” Maj. Op. 22–23 (citing Brown,
    
    422 F.3d at
    935 n.10; other citation omitted). But the
    majority necessarily assumes that Fordley’s claims were
    exhausted as soon as prison officials failed to timely respond
    to his initial grievance.13 Under some circumstances that may
    13
    The majority’s analysis is based on the fundamental misconception
    that the prison’s failure to timely respond to the March grievance under
    the prison’s own regulations, in and of itself, rendered administrative
    remedies unavailable. Maj. Op. 27. But the applicable regulations
    provide that “time limits are directory, and the failure to meet them does
    FORDLEY V. LIZARRAGA                             51
    be true. However, here, prison officials accepted Fordley’s
    subsequent grievances and processed them on the merits,
    demonstrating that the prison’s failure to timely respond to
    Fordley’s first grievance did not render administrative
    remedies unavailable.14
    The majority’s analysis does not consider whether
    administrative remedies were available after prison officials
    failed to timely respond to a grievance and whether those
    remedies remained available at the time he filed suit. But we
    must view the availability of administrative relief from the
    lens of “how the prison viewed and treated the[] complaint
    based on its own procedures,” Brown, 
    422 F.3d at
    942 n.17,
    especially considering that it is “difficult to imagine an
    activity in which a State has a stronger interest, or one that is
    not preclude taking the specified action beyond the time limits.” 
    Cal. Code Regs. tit. 15, § 3000.5
    (f) (2015).
    14
    For example, the majority argues that after the prison failed to
    timely respond to the March 2016 grievance Fordley had “no recourse”
    because the regulatory scheme did not allow him to file a second,
    duplicative, or untimely grievance. Maj. Op. 26. But the regulatory
    provisions allowing cancellation of grievances are not mandatory.
    Instead, by their terms, these procedures are discretionary. The
    regulations state that the appeals coordinator “may” cancel grievances for
    many reasons. See 
    Cal. Code Regs. tit. 15, § 3084.6
    (c)(2), (4) (2015).
    Thus, because prison officials had discretion in determining whether to
    cancel the May grievance, there was a possibility of some relief and the
    PLRA required that Fordley wait for the completion of the processes he
    invoked by filing that grievance. See Brown, 
    422 F.3d at 935
    . Moreover,
    the regulations provide that the cancellation of a grievance may be
    separately appealed, 
    Cal. Code Regs. tit. 15, § 3084.6
    (e), thereby
    providing another potential avenue for relief had the prison canceled
    Fordley’s May grievance. At bottom, the majority’s analysis “hinges” not
    on the availability of relief but instead on hypotheticals founded on
    nothing in the record. See Ross, 136 S. Ct. at 1858.
    52                 FORDLEY V. LIZARRAGA
    more intricately bound up with state laws, regulations, and
    procedures, than the administration of its prisons,” Woodford,
    
    548 U.S. at 94
     (citation omitted).
    Here, even if prison officials could have rejected
    Fordley’s May 2016 grievance on procedural grounds, they
    did not do so. Instead, they accepted the May grievance,
    granted partial relief, initiated an investigation, and responded
    to it on the merits. Thus, the May 2016 grievance triggered
    the possibility of administrative remedies, and “[w]e are
    bound by the literal command of the PLRA, which precludes
    an action by a prisoner ‘until such available administrative
    remedies as are available have been exhausted.’” Panaro v.
    City of North Las Vegas, 
    432 F.3d 949
    , 953 (9th Cir. 2005)
    (quoting 42 U.S.C. § 1997e(a)). Fordley’s failure to do so
    means he did not exhaust his administrative remedies. See
    Brown, 
    422 F.3d at 936
    , 941–43.
    III.
    Administrative remedies are exhausted when they are no
    longer available. See Ross, 136 S. Ct. at 1856, 1859–60. So
    long as there is a “possibility of some relief for the action
    complained of,” remedies are available. Brown, 
    422 F.3d at 935
     (citations omitted). The administrative process was
    available here because Fordley was actively using it at the
    time he filed suit and that process provided potential remedies
    for his claims. Therefore, Fordley did not exhaust his claims
    that he was assaulted in March 2016, and the majority errs
    when it allows Fordley to evade his obligation to do so.
    Because Fordley did not exhaust his claims, the defendants
    were entitled to summary judgment. I respectfully dissent.