Iatse Local 15 v. NLRB ( 2020 )


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  •                FOR PUBLICATION
    UNITED STATES COURT OF APPEALS
    FOR THE NINTH CIRCUIT
    INTERNATIONAL ALLIANCE OF                No. 19-70651
    THEATRICAL STAGE EMPLOYEES,
    LOCAL 15,                                NLRB Nos.
    Petitioner,       19-CA-186007
    19-CA-192068
    v.
    NATIONAL LABOR RELATIONS                  OPINION
    BOARD,
    Respondent.
    On Petition for Review of an Order of the
    National Labor Relations Board
    Argued and Submitted March 4, 2020
    Seattle, Washington
    Filed April 29, 2020
    Before: Sandra S. Ikuta, Ryan D. Nelson,
    and Danielle J. Hunsaker, Circuit Judges.
    Opinion by Judge Hunsaker
    2                  IATSE LOCAL 15 V. NLRB
    SUMMARY *
    Labor Law
    The panel affirmed the National Labor Relations Board’s
    findings that: (a) the employer, Audio Visual Services
    Group d/b/a PSAV Presentation Services, effectively
    retracted its claim of inability to pay the union’s wage and
    benefit proposals, thereby limiting its obligation to produce
    financial documents to the union; and (b) PSAV’s conduct
    did not constitute bad faith bargaining in violation of the
    National Labor Relations Act (the “Act”).
    The International Alliance of Theatrical Stage
    Employees, Local 15 (the “Union”) is the certified
    collective-bargaining representative for PSAV’s employees.
    At issue in this collective bargaining case was whether
    PSAV effectively retracted its claim of inability to pay the
    union’s wage and benefits proposals, thereby limiting its
    obligation to produce financial documents to the union, and
    whether PSAV failed to bargain in good faith.
    The panel held that substantial evidence supported the
    NLRB’s finding that the substance of PSAV’s bargaining
    position was an unwillingness to pay, rather than an inability
    to pay, the Union’s demands. The panel concluded that
    substantial evidence supported the NLRB’s finding that
    PSAV retracted its inability-to-pay claim, and PSAV’s
    failure to produce documents responsive to the Union’s first
    document request did not violate the Act.
    *
    This summary constitutes no part of the opinion of the court. It
    has been prepared by court staff for the convenience of the reader.
    IATSE LOCAL 15 V. NLRB                       3
    The panel rejected the Union’s arguments that PSAV
    bargained in bad faith. First, the panel held that the fact that
    PSAV never changed its wage proposal did not itself
    establish that it acted in bad faith; and on this record, the
    panel could not conclude that PSAV’s position on benefits
    was evidence of bad faith either by itself or in conjunction
    with its overall bargaining posture. Second, PSAV’s
    employee discipline proposals did not evidence its bad faith.
    Third, PSAV’s behavior away from the bargaining table did
    not demonstrate its bad faith. Fourth, PSAV’s withholding
    of documents did not evidence PSAV’s overall bad faith.
    Finally, PSAV’s refusal to bargain before May 2016 did not
    evidence overall bad faith bargaining.
    COUNSEL
    Dmitri Iglitzin (argued), Laura Ewan, and Kelly Skahan,
    Barnard Iglitzin & Lavitt LLP, Seattle, Washington, for
    Petitioner.
    Kellie Isbell (argued) and Gregoire Sauter, Attorneys; Usha
    Dheenan, Supervisory Attorney; David Habenstreit, Acting
    Deputy Associate General Counsel; Alice B. Stock,
    Associate General Counsel; Peter B. Robb, General
    Counsel; National Labor Relations Board, Washington,
    D.C.; for Respondent.
    4                  IATSE LOCAL 15 V. NLRB
    OPINION
    HUNSAKER, Circuit Judge:
    At issue in this collective bargaining case is whether the
    employer, Audio Visual Services Group d/b/a PSAV
    Presentation Services (“PSAV”), effectively retracted its
    claim of inability to pay the union’s wage and benefits
    proposals, thereby limiting its obligation to produce
    financial documents to the union, and whether PSAV failed
    to bargain in good faith. Petitioner International Alliance of
    Theatrical Stage Employees, Local 15 (“Local 15” or
    “Union”) is the certified collective-bargaining representative
    for PSAV’s employees. The National Labor Relations Board
    (“NLRB”) found that PSAV did retract its inability-to-pay
    claim and that PSAV’s conduct both at and away from the
    bargaining table did not establish that it acted in bad faith in
    violation of the National Labor Relations Act (“Act”),
    29 U.S.C. §§ 151–169. Rather, the NLRB concluded that
    Local 15 “did not sufficiently test [PSAV]’s willingness to
    bargain prior to filing its bad-faith bargaining charge.” Audio
    Visual Servs. Grp., Inc., 367 N.L.R.B. No. 103, 
    2019 WL 1198973
    , at *10 (Mar. 12, 2019). We hold that substantial
    evidence supports the NLRB’s findings, and we affirm.
    I. BACKGROUND
    PSAV provides event technology services to hotels and
    conference centers nationwide, and it maintains offices in
    Washington state and Pennsylvania. In December 2015,
    Local 15 was certified as the exclusive collective-bargaining
    representative for the riggers and technicians 1 in
    1
    Riggers work with scaffolding and attached devices while
    technicians work with the operation, maintenance, and transportation of
    IATSE LOCAL 15 V. NLRB                              5
    Washington who provide audio visual support services for
    PSAV. PSAV challenged the union’s certification and
    refused to bargain with Local 15 from January 2016 until the
    NLRB denied PSAV’s request for review in May 2016. 2
    Audio Visual Servs. Grp., Inc., 365 N.L.R.B. No. 84, 
    2017 WL 2241025
    , at *3 (May 19, 2017). A few days after its
    request for review failed, PSAV acknowledged Local 15 as
    the collective-bargaining representative and promptly
    responded to Local 15’s request to begin negotiations. 3 From
    mid-2016 through early 2017, PSAV and Local 15 engaged
    in the bargaining process and held multiple in-person
    bargaining sessions, but they did not reach agreement.
    The parties’ first in-person bargaining session was in
    June 2016, and the parties primarily focused on establishing
    ground rules for their bargaining process. The following
    month, Local 15 presented its first contract proposal, which
    sought wages of $33 to $45 per hour, representing a 73- to
    equipment. This case concerns the bargaining process related to the
    technicians only.
    2
    Because the NLRB’s certification decision was not a “final order,”
    29 U.S.C. § 160(f), PSAV could obtain review of the decision “only by
    refusing to bargain, thereby causing the Board to rule that the employer
    [has] committed an unfair labor pr[actice].” NLRB v. S.R.D.C., Inc.,
    
    45 F.3d 328
    , 330 n.2 (9th Cir. 1995) (internal quotation marks and
    citation omitted); accord Boire v. Greyhound Corp., 
    376 U.S. 473
    , 477
    (1964).
    3
    Local 15 filed a charge with the NLRB against PSAV in January
    2016 asserting that PSAV violated the Act by refusing to negotiate while
    its challenge to Local 15’s certification was pending. Audio Visual Servs.
    Grp., Inc., 
    2017 WL 2241025
    , at *1. The NLRB agreed and held that
    PSAV’s refusal to negotiate until May 2017 was an unfair labor practice
    in violation of the Act.
    Id. at *3.
    The NLRB’s decision regarding Local
    15’s January 2016 charge is not at issue in this appeal.
    6                  IATSE LOCAL 15 V. NLRB
    120-percent increase depending on job classification. Local
    15 also sought, among other things, overtime pay in
    circumstances where it is not legally required, contributions
    to Local 15’s pension and health plans, limits on PSAV’s
    ability to subcontract work, progressive discipline measures
    and “just cause” limits on termination and discipline, and an
    arbitration provision. A few weeks later, PSAV presented a
    counter-proposal to pay wage rates from $15 to $30 per hour
    depending on job classification. PSAV also proposed,
    among other things, that current employees would “maintain
    their current rate of pay and not be subject to a reduction in
    pay as a result of this Agreement,” overtime would be paid
    as required by law, the same benefits provided to
    unrepresented employees would be provided to the
    employees represented by Local 15, discipline would be
    based on a “reasonable belief” standard, and arbitration
    proceedings would be final.
    The parties held their second bargaining session a week
    later, on August 17–18, 2016. 4 Local 15 relayed the
    employees’ disappointment with PSAV’s wage proposal.
    PSAV’s attorney, David Shankman, responded that Local 15
    was “delusional” and misleading employees and that
    agreeing to the Union’s proposed wage increase would be
    “suicide” for PSAV and put it “underwater.” Audio Visual
    Servs. Grp., Inc., 
    2019 WL 1198973
    , at *2. Shankman
    asserted that PSAV pays 50-percent commissions to Seattle-
    area hotels and convention centers, its contracts with those
    properties are nonexclusive and precarious, and the Seattle
    market would not support event rates necessary to cover the
    union’s proposed wage rates. Local 15 explained that its
    4
    We refer to the two-day meeting in August as a single bargaining
    session while the Administrative Law Judge (“ALJ”) referred to the
    August sessions as two separate sessions.
    IATSE LOCAL 15 V. NLRB                      7
    wage proposal was partially based on PSAV’s union
    contracts in California markets, but PSAV disputed the
    relevance of those contracts because they relate to “as-
    needed” employees who have “no expectation of regular
    hours” unlike PSAV’s in-house Washington technicians
    who “work regardless of specific shows or events and often
    work when no billable opportunity is presented.” During this
    second bargaining session, Local 15 reduced its requested
    wage rates by $2 per hour (still a 64- to 106-percent increase)
    and adjusted its overtime and discipline proposals. The
    parties did not reach agreement on these issues but reached
    tentative agreements on other contract terms.
    After the second bargaining session, Local 15 requested
    financial information supporting PSAV’s assertion that the
    Union’s wage proposal would put PSAV “underwater” and
    would be “suicide” for the company. Specifically, Local 15
    requested:
    [1] Documents sufficient to substantiate
    PSAV’s claim of its inability to pay the
    requested wages; particularly, we request
    that the company provide documents that
    demonstrate the company’s gross
    revenues, expenses, and profits for 2015
    and 2016 to date;
    [2] PSAV’s current contracts with any and
    all of its hotel clients in Seattle, SeaTac,
    Bellevue, Tukwila, and Tacoma;
    [3] If the contracts requested in above don’t
    expressly establish the commission rates
    and sums PSAV has paid to such property
    owners between January 1, 2015 and the
    8                IATSE LOCAL 15 V. NLRB
    present, documents that demonstrate that
    information;
    and,
    [4] Documents sufficient to show the rates
    charged to all event clients to whom
    PSAV has provided service in the cities
    listed above within the past year
    (September 1, 2015 to present).
    Id. at *3.
    Shankman rebuffed these requests, stating “[t]his
    is not an inability to pay for lack of revenue. It’s a refusal to
    pay an hourly rate that would be detrimental to the business.”
    He further explained that “no employer in this business
    would pay such a wage to its hourly workforce that was so
    grossly outside of its business model and if it did so, it would
    be suicide for the company.” Local 15 did not respond to
    PSAV’s clarification that it was unwilling, rather than
    unable, to pay the Union’s requested wages.
    In mid-September, the parties exchanged additional
    counterproposals in anticipation of their third in-person
    bargaining session on September 19, 2016, but neither party
    changed their position on wages, benefits, or discipline.
    During their third bargaining session the parties reached
    tentative agreements on several terms but not on any of their
    key points of disagreement.
    Less than one month later, in early October 2016, Local
    15 filed an NLRB charge against PSAV, asserting: “Within
    the past six (6) months [PSAV] has violated the [the Act] by
    failing and refusing to provide information to IATSE Local
    15 that is relevant to its role and duties as employees’
    collective bargaining representative.” Two days later,
    Shankman sent a letter to Local 15 and the entire bargaining
    IATSE LOCAL 15 V. NLRB                       9
    unit defending PSAV’s wage proposal and explaining that
    the Union’s wage proposal was based on contracts from
    California markets where union employees are hired as-
    needed with no expectation of regular hours. Shankman’s
    letter stated: “We heard your proposal for a nearly 100% pay
    increase for some positions. We just don’t agree with it, and
    we don’t accept it.”
    The parties cancelled bargaining sessions planned for
    November and December but continued to exchange
    contract proposals. In late January 2017, Local 15 emailed
    PSAV a partial contract proposal with modified discipline,
    grievance, and arbitration provisions. Local 15 stated: “We
    look forward to the parties’ return [to] the table and hope that
    the time away brings a renewed sense of purpose to the
    parties’ talks and an eye towards real progress.” The parties
    held their fourth in-person bargaining session on January 26,
    2017, and reached tentative agreements on some additional
    terms. The next day, however, Local 15 filed another NLRB
    charge alleging that PSAV was bargaining in bad faith. After
    filing this charge, Local 15 cancelled the parties’ bargaining
    session scheduled in March 2017 and declined PSAV’s
    requests to continue negotiations.
    After Local 15 filed its second NLRB charge, PSAV’s
    CEO, Mike McIlwain, attended a meeting of the company’s
    Philadelphia employees the day before the employees were
    scheduled to vote on unionization and stated that
    negotiations in Seattle were at a stalemate and the same
    impasse could happen in Philadelphia. A slide from
    McIlwain’s presentation also asserted: “Collective
    bargaining does not always result in agreement . . . . PSAV
    will not enter into an agreement that would negatively
    impact our business model.” He also stated that, while PSAV
    10              IATSE LOCAL 15 V. NLRB
    had to bargain in good faith, it was not obligated to agree on
    any specific terms.
    The NLRB General Counsel issued a complaint against
    PSAV in May 2017 based on Local 15’s October 2016 and
    January 2017 charges. After briefing and a two-day hearing,
    the ALJ determined that PSAV violated Sections 8(a)(5) and
    (1) of the Act by not giving Local 15 the financial
    information it requested and by not bargaining in good faith
    during the parties’ negotiations. PSAV appealed to the
    NLRB.
    The NLRB agreed in part with the ALJ regarding the
    document requests, concluding that PSAV violated the Act
    by refusing to produce the information responsive to Local
    15’s second, third, and fourth requests because this
    information was relevant to Local 15’s ability to bargain
    over wages. However, the NLRB concluded that Local 15’s
    first document request related to PSAV’s inability-to-pay
    claim, which PSAV had retracted and, therefore, it did not
    have to provide this information. Further, the NLRB held
    that PSAV did not act in bad faith by withholding documents
    responsive to requests two through four because PSAV
    reasonably believed that disclosure was not required after it
    retracted its inability-to-pay claim. The NLRB reversed the
    ALJ’s finding that PSAV failed to bargain in good faith, the
    subject of Local 15’s January 2017 charge, stating: “After
    considering the totality of [PSAV]’s conduct, both at and
    away from the bargaining table, we find that the General
    Counsel did not establish that [PSAV] failed to bargain in
    good faith in violation of Section 8(a)(5) and (1).” Audio
    Visual Servs. Grp., Inc., 
    2019 WL 1198973
    , at *12. Local 15
    now appeals and asks us to overturn the NLRB’s decision.
    IATSE LOCAL 15 V. NLRB                           11
    II. DISCUSSION
    Local 15 asserts the NLRB made two errors. First, it
    argues that PSAV did not effectively retract its inability-to-
    pay claim and, therefore, was obligated to produce all
    documents requested by the Union, including the documents
    responsive to its first request. 5 Second, it argues that PSAV’s
    conduct at and away from the bargaining table establishes
    that PSAV failed to bargain in good faith. We have
    jurisdiction under 29 U.S.C. § 160(f) and address each
    argument in turn.
    A. Standard of Review
    We must affirm the NLRB if its findings of fact are
    supported by substantial evidence and it correctly applied the
    law. NLRB v. Int’l Ass’n. of Bridge Iron Workers, Local 229,
    
    941 F.3d 902
    , 904 (9th Cir. 2019). Evidence is substantial
    when a “‘reasonable mind might accept [it] as adequate to
    support a conclusion’—even if it is possible to draw a
    contrary conclusion from the evidence.” Recon Refractory
    & Constr. Inc. v. NLRB, 
    424 F.3d 980
    , 986 (9th Cir. 2005)
    (alteration in original) (quoting Edlund v. Massanari,
    
    253 F.3d 1152
    , 1156 (9th Cir. 2001)). Thus, we must
    “evaluate the entire record” and uphold the NLRB if a
    reasonable jury could have reached the same conclusion,
    even if we “would justifiably have made a different choice”
    under de novo review. Local Joint Exec. Bd. of Las Vegas v.
    NLRB, 
    515 F.3d 942
    , 945 (9th Cir. 2008) (internal quotation
    marks and citation omitted).
    5
    PSAV did not appeal the NLRB’s decision that PSAV was
    obligated to produce information responsive to Local 15’s second, third,
    and fourth document requests and, therefore, the NLRB’s decision on
    those requests stands and we do not address them.
    12              IATSE LOCAL 15 V. NLRB
    B. Did PSAV effectively retract its inability-to-pay
    claim?
    Local 15 claims the NLRB erred by finding that PSAV
    retracted its inability-to-pay claim. According to Local 15,
    because PSAV maintained the same bargaining posture after
    its purported retraction, the retraction was ineffective.
    The duty to bargain in good faith requires the employer
    to “provide the union with information that is relevant and
    necessary to bargaining.” Frankl ex rel. NLRB v. HTH Corp.,
    
    693 F.3d 1051
    , 1064 (9th Cir. 2012). Whether an employer’s
    refusal to provide requested financial documents violates the
    duty to bargain in good faith “turns upon the particular facts
    of a case.” Id.; see also NLRB v. Truitt Mfg. Co., 
    351 U.S. 149
    , 152–53 (1956). When an employer justifies its
    bargaining position by claiming an inability to pay the
    union’s demands, the union may “request financial
    documents sufficient to substantiate the employer’s
    position.” 
    Frankl, 693 F.3d at 1064
    . As the Supreme Court
    explained, “[i]f such an argument is important enough to
    present in the give and take of bargaining, it is important
    enough to require some sort of proof of its accuracy.” 
    Truitt, 351 U.S. at 152
    –53.
    However, asserting an unwillingness to pay a union’s
    demands during negotiations is different than asserting a
    financial inability to pay. See Int’l Chem. Workers Union
    Council v. NLRB, 
    467 F.3d 742
    , 749 n.4 (9th Cir. 2006)
    (discussing cases); Nielsen Lithographing Co., 
    305 N.L.R.B. 697
    , 699–701 (1999) (same). An employer asserting only an
    unwillingness to pay does not have a duty to produce
    information about its financial viability upon request from
    the union. Nielsen Lithographing 
    Co., 305 N.L.R.B. at 700
    –
    01; SDBC Holdings, Inc. v. NLRB, 
    711 F.3d 281
    , 288 (2d
    Cir. 2013) (“[N]o . . . need for financial information exists
    IATSE LOCAL 15 V. NLRB                     13
    where an employer has professed only an unwillingness to
    meet the union’s demands, as opposed to, expressly or by
    implication, claiming it cannot do so during the term of the
    very contract being negotiated.”); Lakeland Bus Lines, Inc.
    v. NLRB, 
    347 F.3d 955
    , 961 (D.C. Cir. 2003) (“[D]ecisions,
    both from the Board and this court, have emphasized a
    distinction between asserting an inability to pay, which
    triggers the duty to disclose, and asserting a mere
    unwillingness to pay, which does not.”); Rivera-Vega v.
    ConAgra, Inc., 
    70 F.3d 153
    , 159 (1st Cir. 1995) (“Circuit
    courts interpreting Truitt have long distinguished between
    cases in which an employer claims an inability to pay . . .
    and those in which the employer maintains that complying
    with the union’s request would place it at a competitive
    disadvantage, ordering disclosure in the former but denying
    it in the latter.”).
    We determine whether an employer asserted an inability-
    to-pay claim not based on the use of magic words but on
    whether the “essential core of the [employer’s] bargaining
    posture as a whole, as expressed to the Union, was grounded
    in assertions amounting to a claim that it could not
    economically afford to pay for the Union’s proposals.” Int’l
    Chem. Workers Union 
    Council, 467 F.3d at 749
    (internal
    quotation marks and citation omitted). After an employer
    makes an inability-to-pay claim, it “can shed its obligation
    to furnish financial information if it truthfully and properly
    communicates a disavowal of its previous assertions of
    inability to pay.”
    Id. at 752
    . 
    A retraction is effective if the
    employer makes it “unmistakably clear to a union that it has
    abandoned its plea of poverty.”
    Id. (internal quotation
    marks
    and citation omitted). Again, we look to “‘the substance of
    the employer’s bargaining position’” to determine whether
    it retracted its claim.
    Id. (emphasis in
    original) (quoting
    
    Rivera-Vega, 70 F.3d at 159
    ).
    14              IATSE LOCAL 15 V. NLRB
    Here, PSAV concedes Shankman’s statements at the
    August 2016 bargaining session that accepting Local 15’s
    proposed wage increases would be “suicide” for PSAV and
    would put it “underwater” constituted an inability-to-pay
    claim. Therefore, we express no opinion on that issue and
    focus on Local 15’s argument that the NLRB erred by
    concluding that PSAV retracted this claim. Following
    Shankman’s August statements, Local 15 issued four
    document requests to “better understand PSAV’s financial
    position.” In declining these requests, Shankman stated:
    What I was explaining during our
    negotiations is that no employer in this
    business would pay such a wage to its hourly
    workforce that was so grossly outside of its
    business model and if it did so, it would be
    suicide for the company. This is not an
    inability to pay for lack of revenue. It’s a
    refusal to pay an hourly rate that would be
    detrimental to the business.
    This is a clear disavowal of a claim of poverty. See Lakeland
    Bus 
    Lines, 347 F.3d at 963
    . PSAV expressly communicated
    to Local 15 that its refusal to pay the requested wage rates
    stemmed from a judgment regarding appropriate business
    strategy, not from financial nonviability, and no evidence
    suggests that PSAV’s clarification of its position was
    disingenuous.
    The record here does not reveal the type of
    circumstances present in International Chemical—such as
    making repeated references to economic hardship or
    threatening an economic layoff—to suggest that PSAV was
    playing semantic games and “continue[d] to represent its
    position as one of an ability to 
    pay.” 467 F.3d at 754
    . Quite
    IATSE LOCAL 15 V. NLRB                     15
    the contrary. Shankman sent a letter to the entire bargaining
    unit a few weeks after his initial retraction and explained:
    “We heard your proposal for a nearly 100% pay increase for
    some positions. We just don’t agree with it, and we don’t
    accept it.” He further explained that Local 15’s reliance on
    California contracts in crafting its wage proposal was flawed
    because employees in the California markets “are hired on
    an as-needed basis and have no expectation of regular hours”
    unlike the employees in Seattle who “work regardless of
    specific shows or events and often work when no billable
    opportunity is presented.”
    While PSAV expressly declined to deviate from its
    business model presumably due to financial considerations,
    substantial evidence supports the finding that “‘the
    substance of [PSAV]’s bargaining position’” was an
    unwillingness to pay the Union’s demands, not an inability
    to pay.
    Id. at 752
    (emphasis in original) (quoting Rivera-
    
    Vega, 70 F.3d at 159
    ). Not every financially-motivated
    decision by an employer establishes that the employer lacks
    an ability to pay. See, e.g., Nielsen Lithographing 
    Co., 305 N.L.R.B. at 701
    (“Efforts to maximize profits and/or
    minimize costs or to reallocate expenses among various
    categories of the production function do not, in and of
    themselves, constitute a financial inability to pay . . . .”).
    PSAV did not refer to financial nonviability after retracting
    its inability-to-pay claim, nor does the larger context of the
    parties’ negotiations suggest that PSAV’s position was
    based on a lack of financial viability. Thus, our decision in
    International Chemical is distinguishable from this case, and
    we conclude substantial evidence supports the NLRB’s
    finding that PSAV retracted its inability-to-pay claim. As a
    result, we affirm the NLRB’s decision that PSAV’s failure
    to produce documents responsive to Local 15’s first
    document request did not violate the Act.
    16               IATSE LOCAL 15 V. NLRB
    C. Did PSAV violate its duty to bargain in good faith?
    Local 15 argues the NLRB erred in concluding that
    PSAV bargained in good faith, and it points to several
    aspects of PSAV’s conduct during the bargaining process
    that it contends evidence bad faith, including PSAV’s
    (1) wage and benefits proposals, (2) employee discipline
    proposals, (3) CEO’s statements at a union meeting in
    Philadelphia, (4) refusal to produce the documents that Local
    15 requested, and (5) refusal to bargain with Local 15 before
    May 2016. We address each of Local 15’s arguments.
    Section 8(a)(5) of the Act establishes that it is an unfair
    labor practice for an employer to “refuse to bargain
    collectively with the representatives of his employees.”
    29 U.S.C. § 158(a)(5). Both Sections 8(a)(5) and 8(d) of the
    Act “require an employer to bargain ‘in good faith with
    respect to wages, hours, and other terms and conditions of
    employment.’” Litton Fin. Printing Div. v. NLRB, 
    501 U.S. 190
    , 198 (1991) (quoting 29 U.S.C. § 158(d)). The duty to
    bargain in good faith focuses on the bargaining parties’
    conduct and attitude during negotiations and is satisfied
    where the parties make a “serious attempt to resolve
    differences and reach a common ground.” NLRB v. Ins.
    Agents’ Int’1 Union, 
    361 U.S. 477
    , 486 (1960) (quoting
    29 U.S.C. § 158(d)). But the duty to negotiate in good faith
    does not “compel either party to agree to a proposal or
    require the making of a concession.”
    Id. at 486–87.
    Nor is
    hard bargaining prohibited. See Seattle-First Nat. Bank v.
    NLRB, 
    638 F.2d 1221
    , 1227 n.9 (9th Cir. 1981). The
    bargaining parties must mutually approach the bargaining
    process “in good faith with a desire to reach agreement, . . .
    [but] Congress intended that the parties should have wide
    latitude in their negotiations, unrestricted by any
    governmental power to regulate the substantive solution of
    IATSE LOCAL 15 V. NLRB                     17
    their differences.” Ins. Agents’ Int’l 
    Union, 361 U.S. at 488
    (emphasis added).
    To determine if a party negotiated in good faith, the
    NLRB examines and draws inferences from the parties’
    conduct as a whole “both at and away from the bargaining
    table.” Pub. Serv. Co. of Okla., 
    334 N.L.R.B. 487
    , 487
    (2001). When evaluating whether a specific contract
    proposal evidences bad faith, the NLRB “focuses on
    whether, on the basis of objective factors, a demand is
    clearly designed to frustrate agreement on a collective-
    bargaining agreement.” Liquor Indus. Bargaining Grp.,
    
    333 N.L.R.B. 1219
    , 1220 (2001). “[U]nrealistically harsh or
    extreme proposals can serve as evidence that the party
    offering them lacks a serious intent to adjust differences and
    reach an acceptable common ground.”
    Id. For example,
    the
    NLRB has held an inference of bad faith can be drawn where
    an employer’s contract proposals “taken as a whole, would
    leave the union and the employees . . . with substantially
    fewer rights and less protection than provided by law
    without a contract.” Pub. Serv. Co. of 
    Okla., 334 N.L.R.B. at 487
    –88. But always, our analysis of the parties’
    bargaining must bear on their attitude toward, and conduct
    during, the bargaining process itself rather than pass
    judgment on the substance of their contract positions
    separate from what they reveal about the bargaining process.
    Ins. Agents’ Int’1 
    Union, 361 U.S. at 488
    –89; Pub. Serv. Co.
    of 
    Okla., 334 N.L.R.B. at 487
    –88.
    1. Wages and benefits proposals
    Determining wages is of utmost importance in the
    bargaining process. Liquor Indus. Bargaining 
    Grp., 333 N.L.R.B. at 1221
    . An employer’s demand for unilateral
    control over wages while refusing to provide any governing
    standard or guidance for how compensation will be set can
    18              IATSE LOCAL 15 V. NLRB
    indicate bad faith. See
    id. at 1220–21;
    Marina Assocs.,
    
    296 N.L.R.B. 1116
    , 1130–33 (1989). In Liquor Industry
    Bargaining Group, the employer’s final proposal eliminated
    the employees’ ability to contest the amount of wages or how
    the employer set 
    wages. 333 N.L.R.B. at 1219
    –21. The
    proposal also allowed the employer to redirect sales away
    from union sales representatives, which would effectively
    reduce their wages.
    Id. Despite repeated
    requests from the
    union for information about how the employer intended to
    set compensation, the employer “stubbornly refused to offer
    any details, saying only that it needed ‘flexibility’ in it[s]
    operations.”
    Id. at 1221.
    The NLRB held that the employer’s
    “offer was extreme in nature . . . and evidence[d] that the
    [employer] was not negotiating in good faith with a view to
    [sic] trying to reach or complete agreement with the Union.”
    Id. Likewise, in
    Marina Associates, the employer’s proposal
    gave the union “no role in determining 
    wages.” 296 N.L.R.B. at 1130
    . The employer proposed a tiered wage
    structure with minimums and maximums for each tier and a
    review process for wage increases, but it refused to specify
    the minimum or maximum rates—despite repeated requests
    from the union—or to define any guidelines for when
    increases would be granted because that was “left to the sole
    discretion of the [employer].”
    Id. Additionally, wage
    decisions were exempted from the employer’s grievance and
    arbitration process.
    Id. Under these
    circumstances, the
    NLRB held the employer’s wage proposal evidenced its bad
    faith because it sought to “retain unilateral control over all
    aspects of wages and thus effectively removed wages as a
    negotiable issue not only at the bargaining table but also for
    the term of any bargaining agreement.”
    Id. at 1133.
                    IATSE LOCAL 15 V. NLRB                    19
    Here, we agree with the NLRB that PSAV’s wage
    proposal is distinguishable from those the employers
    presented in Liquor Industry Bargaining Group and Marina
    Associates. PSAV specified a starting pay range for new
    employees with an opportunity for merit increases and
    guaranteed that existing employees would not have their
    wages reduced under the newly proposed wage structure.
    PSAV also explained that it would set a new employee’s
    compensation based on the “employee’s qualifications and
    skills” and that it would set merit increases “based on
    employee performance as determined by the employee’s
    yearly performance appraisal.” PSAV also provided its
    performance-appraisal scale and the corresponding raise
    percentages. Thus, unlike in Liquor Industry Bargaining
    Group and Marina Associates, PSAV did not hide the ball
    regarding how it would set employee compensation or what
    rates it would pay.
    It is undisputed that PSAV’s wage proposals remained
    unchanged throughout the bargaining process. But Local 15
    also took a rigid stance on wages, consistently demanding
    substantial increases. Even though Local 15 lowered its
    initial rate proposal by $2 per hour, as the NLRB noted, this
    reduced rate still constituted a 64- to 106-percent increase
    from the status quo.
    Local 15 based its proposed significant wage increases
    for the employees in Washington in part on PSAV’s
    California union contracts, but PSAV explained that the
    employees in the two markets work under materially
    different circumstances regarding the consistency of work
    they receive. See Apogee Retail, NY, LLC, 363 N.L.R.B. No.
    122, 
    2016 WL 683211
    , at *1 n.3 (Feb. 17, 2016) (explaining
    that good faith bargaining requires parties to justify or
    explain their positions). That PSAV never changed its wage
    20               IATSE LOCAL 15 V. NLRB
    proposal does not itself establish that it acted in bad faith.
    See St. George Warehouse, 
    349 N.L.R.B. 870
    , 872 (2007)
    (“[A] party is entitled to stand firm on a position if he
    reasonably believes that it is fair and proper or that he has
    sufficient bargaining strength to force the other party to
    agree.”). PSAV’s explanation for rejecting the Union’s wage
    proposal is not facially unreasonable or disingenuous. And
    in the context of the parties’ negotiations, PSAV’s wage
    proposal is not the kind of “unrealistically harsh or extreme
    proposal[]” that itself evidences bad faith. Liquor Indus.
    Bargaining 
    Grp., 333 N.L.R.B. at 1220
    . Moreover, as the
    NLRB found, PSAV’s bargaining conduct does not indicate
    that it took an all-or-nothing stance on wages and refused to
    negotiate this issue with Local 15. Instead, the negotiations
    thus far demonstrate that the parties have divergent views on
    the appropriate business model and wage rates for the
    Washington market, which is not something we or the NLRB
    have the authority to regulate. See Ins. Agents’ Int’1 
    Union, 361 U.S. at 488
    ; 29 U.S.C. § 158(d).
    Local 15 also claims that PSAV demanded exclusive
    control over employee benefits. Specifically, Local 15
    contends it was bad faith for PSAV to insist on aligning
    bargaining unit employees’ benefits with the benefits
    provided to non-unit employees. PSAV’s proposal lacks the
    hallmarks of exerting total control over employee benefits.
    Cf. Pub. Serv. Co. of 
    Okla., 334 N.L.R.B. at 488
    (employer’s
    final proposal denied the union any role in establishing or
    maintaining employee benefits by, among other things,
    permitting the employer to “chang[e] from time to time for
    business reasons important employee benefits such as
    vacation days, holidays, medical insurance, leave time, and
    life, disability, and on-the-job accident insurance”) (internal
    quotation marks omitted). PSAV specified the accrual rates
    for vacation time and paid sick and safe time. For all other
    IATSE LOCAL 15 V. NLRB                      21
    benefits (retirement savings, disability plan, life insurance,
    etc.), PSAV proposed that unit employees would be granted
    the same benefits offered to non-unit employees. PSAV’s
    counterproposal differed from Local 15’s benefit proposal,
    but there is no indication that Local 15 materially challenged
    PSAV’s position in subsequent bargaining sessions or
    communications. Instead, Local 15 claims that PSAV
    refused to bargain over benefits in the August 2016 session
    where Shankman claimed the wage proposals would be
    suicide for PSAV. On this record, we cannot conclude that
    PSAV’s position on benefits is evidence of bad faith either
    by itself or in conjunction with its overall bargaining posture.
    For these reasons, we find that substantial evidence
    supports the NLRB’s conclusion that PSAV’s wages and
    benefits proposals did not indicate bad faith; instead, both
    parties were “engaged in hard bargaining.” Audio Visual
    Servs. Grp., Inc., 
    2019 WL 1198973
    , at *8.
    2. Employee discipline proposals
    Local 15 also claims that PSAV’s employee discipline
    proposals evidence its bad faith. As the NLRB found,
    PSAV’s proposed discipline standard did not maintain the
    status quo. Coming into the bargaining process, the
    employees represented by Local 15 were at-will. At-will
    employment gives the employer unfettered discretion: “an
    employee may be terminated for a good reason, bad reason,
    or no reason at all.” Engquist v. Or. Dep’t of Agric., 
    553 U.S. 591
    , 606 (2008) (internal quotation marks and citation
    omitted). As the NLRB correctly found, PSAV proposing a
    reasonable-belief standard demonstrates that it was “willing
    to limit its discretion over discipline and discharge.” Audio
    Visual Servs. Grp., Inc., 
    2019 WL 1198973
    , at *9 n.15.
    Contrary to Local 15’s assertion, PSAV’s employee
    discipline proposal is not an example of an employer leaving
    22               IATSE LOCAL 15 V. NLRB
    the “Union and the employees with substantially fewer rights
    and protection than they would have had without any
    contract at all.” Pub. Serv. Co. of 
    Okla., 334 N.L.R.B. at 489
    .
    Nor does this proposal show PSAV was trying to “frustrate
    agreement on a collective-bargaining contract.” Liquor
    Indus. Bargaining 
    Grp., 333 N.L.R.B. at 1220
    .
    3. CEO McIlwain’s statements
    Local 15 also asserts that PSAV’s behavior away from
    the bargaining table demonstrates its bad faith. Specifically,
    Local 15 points to a meeting held the day before PSAV’s
    Philadelphia employees were scheduled to vote on
    unionization during which McIlwain stated that negotiations
    in Washington were at a “stalemate,” which could occur in
    Philadelphia, and that PSAV “will not enter into an
    agreement that would negatively impact our business
    model.”
    Generally, the NLRB is “reluctant to find bad-faith
    bargaining exclusively on the basis of a party’s misconduct
    away from the bargaining table.” St. George Warehouse,
    
    Inc., 349 N.L.R.B. at 877
    (internal quotation marks and
    citation omitted). We consider such conduct only “for what
    light it sheds on conduct at the bargaining table.”
    Id. (internal quotation
    marks omitted). For example, in St. George
    Warehouse, the NLRB held that unlawfully assisting with a
    petition to decertify the union and unilaterally changing the
    employees’ health plan were insufficient to demonstrate the
    employer bargained in bad faith.
    Id. Significant to
    the NLRB
    were that two individuals who helped with the
    decertification petition did not represent the employer during
    negotiations, and the third individual who was involved in
    both the decertification and negotiations had only one
    conversation about decertification.
    Id. This person’s
    involvement with the petition did not cause negotiations to
    IATSE LOCAL 15 V. NLRB                    23
    break down because negotiations continued for another year.
    Id. Likewise, the
    employer changed the employees’ health
    plan because the prior plan expired, and it was unclear
    whether the new plan was a “material and substantial change
    to the status quo.”
    Id. Conversely, in
    Overnite Transportation Company,
    
    296 N.L.R.B. 669
    , 670–71 (1989), the NLRB held that
    statements threatening employees with plant closures and
    job loss if the employees unionized, coupled with the
    employer’s threats to bargain in bad faith, refuse to sign a
    contract with the union, and break a strike showed that the
    employer was “bent on behaving as its managers had earlier
    threatened.” See also Koons Ford of Annapolis,
    
    282 N.L.R.B. 506
    , 521 (1986) (threats of forcing a strike,
    severe discipline, and loss of preexisting employee
    privileges such as a parts discount and ability to work on
    personal vehicles after hours violated section 8(a)(1) of the
    Act); Kona 60 Minute Photo, 
    277 N.L.R.B. 867
    , 868 (1985)
    (holding that employer’s threatening and interrogating
    employee in connection with union organizing constituted
    an unfair labor practice).
    Here, McIlwain did not threaten unlawful conduct. He
    described the status of negotiations in Washington and stated
    the truism that the duty to bargain in good faith does not
    require PSAV to accept specific proposals. See Ins. Agents’
    Int’1 
    Union, 361 U.S. at 486
    . And even if his comments were
    intended to dissuade PSAV’s Philadelphia employees from
    supporting the union, they do not demonstrate that PSAV
    acted in bad faith in its Washington negotiations. As in St.
    George Warehouse, there is no evidence that McIlwain’s
    speech caused the parties’ negotiations to break down where
    the speech occurred after Local 15 filed a charge alleging
    that PSAV was negotiating in bad faith and refused to
    24               IATSE LOCAL 15 V. NLRB
    continue negotiations with PSAV. Nor were McIlwain’s
    statements akin to the threats of plant closures and job losses
    in Overnite. Thus, we conclude that substantial evidence
    supports the NLRB’s conclusion that PSAV’s conduct away
    from the bargaining table does not indicate bad faith
    bargaining.
    4. Refusal to provide requested documents
    In addition to arguing that PSAV’s withholding of
    documents was itself a violation of the Act, Local 15 also
    argues the withholding evidences PSAV’s overall bad faith.
    As previously discussed, the duty to bargain in good faith
    generally requires employers to provide “relevant
    information needed by a labor union for the proper
    performance of its duties as the employees’ bargaining
    representative.” Detroit Edison Co. v. NLRB, 
    440 U.S. 301
    ,
    303 (1979). However, not every refusal to produce
    documents, even relevant documents, violates the Act.
    NLRB v. Associated Gen. Contractors of Cal., Inc., 
    633 F.2d 766
    , 770 (9th Cir. 1980). “The employer’s reasons for
    nondisclosure and the negotiating conduct of the parties
    must be considered.” Id.; see also Detroit Edison 
    Co., 440 U.S. at 318
    (rejecting “proposition that union’s interests
    in arguably relevant information must always predominate
    over all other interests, however, legitimate” and noting
    “such an absolute rule has never been established”); 
    Frankl, 693 F.3d at 1064
    (recognizing circumstances where an
    employer can limit its disclosure in response to union’s
    requests for records).
    We previously concluded that PSAV was not required to
    produce documents responsive to Local 15’s first document
    request because it retracted its inability-to-pay claim.
    Therefore, PSAV’s failure to produce those documents was
    not an act of bad faith. Likewise, we conclude that PSAV’s
    IATSE LOCAL 15 V. NLRB                      25
    failure to produce documents responsive to Local 15’s other
    requests does not indicate bad faith bargaining. PSAV
    believed, although mistakenly, that the relevance of all of
    Local 15’s document requests depended on PSAV making
    an inability-to-pay claim and, therefore, it had no duty to
    provide the requested information because it was not making
    such a claim. PSAV also explained it was unwilling to
    produce documents responsive to Local 15’s requests
    because they sought “proprietary and confidential business
    information.”
    This is not a case where PSAV ignored or refused even
    to consider Local 15’s requests. Nor is it a case where the
    information sought by Local 15 was presumptively relevant
    to the bargaining process. See Associated Gen. Contractors
    of 
    Cal., 633 F.2d at 770
    n.4a. PSAV explained to Local 15
    why it was not producing documents responsive to the
    document requests. And even though the NLRB later
    determined that PSAV’s position was partially wrong, the
    error was not so patently obvious as to suggest that PSAV’s
    position was illegitimate or that it was trying to frustrate the
    parties’ ability to reach an agreement. Further, there is no
    indication that Local 15 challenged PSAV’s explanation or
    made any effort to negotiate this issue with PSAV or
    persuade PSAV that the requested documents remained
    relevant to the bargaining process regardless of any inability-
    to-pay claim. See
    id. at 770
    (holding “the negotiating
    conduct of the parties” is relevant in assessing good faith
    related to document production); cf. 
    Frankl, 693 F.3d at 1064
    –65 (holding that employer withheld requested
    documents in bad faith where union repeatedly explained
    why limited production was inadequate and where union
    signed confidentiality agreement to address employer’s
    concerns). Instead, less than a month after issuing its
    document requests, Local 15 filed a charge against PSAV
    26              IATSE LOCAL 15 V. NLRB
    with the NLRB. Under these facts, we conclude that PSAV’s
    failure to produce documents responsive to Local 15’s
    requests is not evidence of bad faith bargaining.
    5. Refusal to bargain before May 2016
    Finally, Local 15 contends that PSAV acted in bad faith
    by refusing to bargain with Local 15 from January to May
    2016. As noted above, see supra note 2, PSAV refused to
    bargain during this time in order to obtain review of the
    NLRB’s certification decision, see S.R.D.C., 
    Inc., 45 F.3d at 330
    n.2, and the NLRB found that PSAV’s refusal was
    unlawful, Audio Visual Servs. Grp., Inc., 
    2017 WL 2241025
    ,
    at *3. However, in the current proceeding, the NLRB
    concluded that PSAV’s refusal did not evidence overall bad
    faith bargaining. Specifically, the NLRB noted that PSAV’s
    challenge to Local 15’s certification was pending during this
    time and that after PSAV’s challenge was rejected, it quickly
    engaged in the bargaining process with Local 15. The record
    does not compel a contrary conclusion. PSAV has actively
    engaged in the bargaining process since May 2016 by
    attending multiple in-person bargaining sessions,
    responding to Local 15’s contract proposals, making its own
    proposals, and reaching agreement with Local 15 on
    numerous contract terms.
    Finally, we note—as did the NLRB—that viewing the
    parties’ entire course of negotiations reveals that Local 15
    did not sufficiently utilize the bargaining process before
    charging PSAV with bad faith. The negotiations occurred
    from June 2016 through January 2017—eight months. Local
    15 filed an NLRB charge related to its document requests in
    October, less than a month after issuing the requests. PSAV
    had explained why it was not producing the requested
    documents, and Local 15 never responded to PSAV’s
    explanation or asserted its continued belief that it was
    IATSE LOCAL 15 V. NLRB                     27
    entitled to the requested documents. Then, after only one
    additional bargaining session (because both parties
    cancelled bargaining sessions scheduled for late 2016),
    Local 15 filed another NLRB charge asserting PSAV was
    bargaining in bad faith. And since filing that charge, it has
    refused PSAV’s efforts to continue bargaining. On this
    record, we find no error in the NLRB’s conclusion that Local
    15 “did not sufficiently test [PSAV]’s willingness to bargain
    prior to filing its bad-faith bargaining charge.” Audio Visual
    Servs. Grp., Inc., 
    2019 WL 1198973
    , at *10.
    III. CONCLUSION
    PSAV effectively retracted its inability-to-pay claim
    and, therefore, we affirm the NLRB’s decision that PSAV
    did not violate the Act by failing to produce documents
    responsive to Local 15’s first document request. Substantial
    evidence also supports the NLRB’s conclusion that PSAV’s
    conduct at and away from the bargaining table did not
    constitute bad faith bargaining.
    AFFIRMED.