Hudick v. Wilkie ( 2018 )


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  •        NOTE: This disposition is nonprecedential.
    United States Court of Appeals
    for the Federal Circuit
    ______________________
    ROBERT M. HUDICK,
    Claimant-Appellant
    v.
    ROBERT WILKIE, SECRETARY OF VETERANS
    AFFAIRS,
    Respondent-Appellee
    ______________________
    2017-2234
    ______________________
    Appeal from the United States Court of Appeals for
    Veterans Claims in No. 15-4161, Judge Coral Wong
    Pietsch, Judge Mary J. Schoelen, Senior Judge Alan G.
    Lance, Sr.
    ______________________
    Decided: December 3, 2018
    ______________________
    ZACHARY STOLZ, Chisholm Chisholm & Kilpatrick,
    Providence, RI, argued for claimant-appellant.    Also
    represented by MEGAN MARIE ELLIS, APRIL DONAHOWER;
    BARBARA J. COOK, Barbara J. Cook, Attorney at Law,
    Cincinnati, OH; CHRISTOPHER J. CLAY, Disabled American
    Veterans, Cold Springs, KY.
    NATHANAEL YALE, Commercial Litigation Branch,
    2                                         HUDICK v. WILKIE
    Civil Division, United States Department of Justice,
    Washington, DC, argued for respondent-appellee. Also
    represented by ROBERT EDWARD KIRSCHMAN, JR., LOREN
    MISHA PREHEIM, JOSEPH H. HUNT; BRIAN D. GRIFFIN,
    BRANDON A. JONAS, Office of General Counsel, United
    States Department of Veterans Affairs, Washington, DC.
    ______________________
    Before NEWMAN, CLEVENGER, and O’MALLEY, Circuit
    Judges.
    O’MALLEY, Circuit Judge.
    Robert M. Hudick appeals from the final decision of
    the United States Court of Appeals for Veterans Claims
    (“Veterans Court”), which affirmed a decision by the
    Board of Veterans’ Appeals (“the Board”) denying him an
    entitlement to service connection for his prostate cancer.
    Hudick v. Snyder, 
    2017 WL 444516
    , at *1 (Vet. App. Feb.
    2, 2017). Because we conclude that the Board failed to
    apply its own internal procedures in adjudicating
    Hudick’s claim and that this error was not harmless, we
    reverse.
    I. BACKGROUND
    Hudick served in the United States Air Force from
    September 1962 until he was honorably discharged in
    July 1983. As relevant to this appeal, Hudick served at
    the Udorn Royal Thai Air Force Base in Thailand (“Udorn
    Air Force Base”) from January 1967 to January 1968.
    In April 2006, Hudick was diagnosed with prostate
    cancer. Hudick thereafter filed a claim for service connec-
    tion regarding his prostate cancer with the Department of
    Veterans Affairs’ (“VA”) regional office in Fort Harrison,
    Montana (“the Regional Office”). This began the process,
    spanning many years and several appeals, outlined below.
    HUDICK v. WILKIE                                         3
    A. VA Regional Office Decision
    Before the Regional Office, Hudick argued that his
    prostate cancer was connected to herbicide exposure in
    Vietnam. Hudick specifically explained that, although he
    was stationed at Udorn Air Force Base in Thailand, he
    regularly traveled to Tan Son Nhut Air Base in Vietnam
    for various assignments.
    On July 10, 2006, the Regional Office sent a letter to
    Hudick and the National Personnel Records Center
    requesting records showing that Hudick had physically
    set foot in Vietnam while serving at Udorn Air Force Base
    in Thailand. The Regional Office did not receive a re-
    sponse from Hudick. The National Personnel Records
    Center, however, did respond. It explained that it was
    “unable to verify that [Hudick] had in-country service in
    the Republic of Vietnam.” J.A. 21.
    The Regional Office denied Hudick’s claim on Novem-
    ber 3, 2006. In its decision, the office explained that
    Hudick could not show a connection between his prostate
    cancer and his military service. While the office acknowl-
    edged that such a connection is presumed for veterans
    who served in Vietnam during the time frame Hudick
    alleged, it concluded that he was not entitled to this
    presumption because there was “no evidence” showing he
    was “ever in the country of Vietnam.” J.A. 21. Without
    the presumption, the Regional Office found “no basis in
    the available evidence of record to establish service con-
    nection for [Hudick’s] prostate cancer.” J.A. 22.
    Hudick appealed this decision to the Board.
    B. Intervening Compensation Bulletin
    After Hudick appealed the Regional Office decision
    but before the Board ruled on his petition, the VA issued a
    new Compensation & Pension Service Bulletin. See
    Department of Veterans Affairs, Comp. & Pension Serv.
    Bull., Policy 211, New Procedures for Claims Based on
    4                                          HUDICK v. WILKIE
    Herbicide Exposure in Thailand and Korea (May 2010)
    (“Compensation          Bulletin”),       available       at
    https://tinyurl.com/CompensationBulletin (accessed Oct.
    22, 2018).      In the Compensation Bulletin, the VA
    acknowledged that, between February 28, 1961 and May
    7, 1975—while Hudick served in Thailand—“there was
    significant use of herbicides on the fenced in perimeters of
    military bases in Thailand intended to eliminate vegeta-
    tion and ground cover for base security purposes.” 
    Id. at 3.
    The VA concluded that it would concede herbicide
    exposure on a facts-found basis where a veteran could
    establish by “credible evidence” that he had served near
    the perimeter of particular Air Force bases, including
    Udorn, during this time period. 
    Id. The goal
    of these
    “policy changes,” according to the VA, was to expedite
    claim processing. 
    Id. at 4.
        In addition to issuing the Compensation Bulletin, the
    VA revised its Adjudication Procedures Manual M21-1
    (“M21 Manual”). In relevant part, the revised M21 Man-
    ual recites steps for evaluating claims of herbicide expo-
    sure for veterans with service in Thailand during the
    Vietnam Era. See M21 Manual, Part IV, Subpart ii, ch. 1,
    § H, ¶ 5(b), available at https://tinyurl.com/M21Manual. 1
    The first step is to determine if the veteran served at one
    of several enumerated airbases in Thailand during the
    “Vietnam Era” “as an Air Force [i] security policeman, [ii]
    security patrol dog handler, [iii] member of the security
    police squadron, or [iv] otherwise near the air base perim-
    1   These steps were originally outlined in Part IV,
    Subpart ii, ch. 2, ¶ C.10.q. They now appear in Part IV,
    Subpart ii, ch. 1, ¶ H.5.b. For clarity, we refer to the
    current version of the M21 Manual unless otherwise
    stated. The government has not argued that the language
    that appeared in Section C differs from the language as it
    appears in Section H.
    HUDICK v. WILKIE                                        5
    eter as shown by evidence of daily work duties, perfor-
    mance evaluation reports, or other credible evidence.” 
    Id. The manual
    then instructs: “If yes, concede herbicide
    exposure on a direct/facts-found basis.” 
    Id. C. First
    Board Decision
    In May 2012, the Board remanded Hudick’s case for
    further consideration based on the new Compensation
    Bulletin and M21 Manual revisions. J.A. 34–38. The
    remand order included specific instructions for adjudicat-
    ing Hudick’s claim. First, the Board directed the Regional
    Office to inform Hudick “of the evidence required to
    establish a service connection claim based on Agent
    Orange exposure and explain[] the manual procedures for
    addressing claims based on Agent Orange exposure in
    Thailand.” 
    Id. at 36–37.
    Next, the Board told the Re-
    gional Office to request additional information from the
    Department of Defense (“DOD”) or the Joint Services
    Records Research Center (“JSRRC”). 
    Id. at 37.
    With that
    information, the Board directed the Regional Officer to
    “readjudicate the claim of service connection for prostate
    cancer.” 
    Id. This adjudication
    was to proceed, the Board
    explained, based on the “specific procedures” in the M21
    Manual. 2 
    Id. at 35–36
    (“The United States Court of Ap-
    peals for Veterans Claims (Court) has consistently held
    that evidentiary development procedures provided in the
    Adjudication Procedures Manual are binding.”).
    D. Additional Evidence
    After the Board’s May 2012 decision, various archi-
    vists and agencies reviewed information about Hudick’s
    2    Because the Board remanded so that Hudick’s
    service in Thailand could be reevaluated based on the new
    Compensation Bulletin, the Board did not discuss wheth-
    er the Regional Office erred in concluding that Hudick did
    not serve in Vietnam.
    6                                          HUDICK v. WILKIE
    service and the use of herbicides in Thailand. For exam-
    ple, in July 2012, the JSRRC concluded, based on review-
    ing relevant unit histories and historical data, that it
    could not verify whether Hudick was exposed to herbi-
    cides while serving at Udorn Air Force Base or whether
    his duties placed him at the base perimeter there. J.A.
    100–01. In January 2014, an archivist with the U.S. Air
    Force Historical Research Agency concluded that Hudick’s
    commendations did not reflect in-country service in Vi-
    etnam. J.A. 41. And in a May 2014 addendum, the
    archivist also concluded that “herbicides were not used on
    any USAF Thailand base until April 1969, long after
    [Hudick] was at Udorn.” J.A. 45.
    Hudick also submitted an additional statement to the
    Board on September 15, 2014. In his statement, Hudick
    explained that his regular duty location was at a muni-
    tions storage area “two miles from the main support base
    on the outer perimeter [at Udorn Air Force Base].” J.A.
    53. He also explained that he had frequent contact with
    aircrafts that had “direct exposure to . . . Agent Orange.”
    
    Id. E. Second
    Board Decision
    In September 2015, the Board issued another deci-
    sion. Although it had previously remanded Hudick’s case
    with clear instructions for the Regional Office to “readju-
    dicate” his claims based on the M21 Manual and the
    Compensation Bulletin, in its new decision the Board
    concluded that remand was “unnecessary.” J.A. 56.
    Instead, the Board explained that its exhaustive research
    demonstrated “substantial compliance” with its previous
    remand order. 
    Id. On the
    merits, the Board denied Hudick an entitle-
    ment to service connection for his prostate cancer based
    on his service in Thailand and Vietnam.
    HUDICK v. WILKIE                                         7
    As to Vietnam, the Board acknowledged Hudick’s re-
    peated assertions that he had served temporary duty
    assignments in Vietnam, which “were [not] properly
    recorded as troop movements were classified.” J.A. 60.
    But after examining Hudick’s service records, historical
    information about his unit, and other information, the
    Board found that, “[d]espite exhaustive research, there is
    no evidence to confirm that [Hudick] had in-country
    service in Vietnam.” J.A. 60–62.
    As to Thailand, the Board began by discussing the
    M21 Manual and the Compensation Bulletin. It recog-
    nized that, under the M21 Manual, “if a Veteran served
    [at Udorn Air Force Base] . . . during the Vietnam Era
    and was stationed near the air base perimeter as shown
    by evidence of daily work duties, performance evaluation
    reports, or other credible evidence, then herbicide expo-
    sure should be conceded.” J.A. 58. It also recognized that
    the Compensation Bulletin established a similar pre-
    sumption. J.A. 58–60. The Board then found that Hudick
    was “competent to report . . . working at a munitions
    storage area away from the central base near the base
    perimeter in Thailand.” J.A. 65. But this “probative
    evidence,” the Board reasoned, “[was] outweighed by
    review of the Veteran’s service personnel records and
    exhaustive research efforts which resulted in conclusions
    that contradicted his own and serve as the most probative
    evidence in the current appeal.” 
    Id. 3 It
    therefore found
    3     The Board did not explain what evidence, beyond
    his “service personnel records” and unspecified “research
    efforts,” had “contradicted” Hudick’s account. At most,
    the Board acknowledged that his records “are silent for
    the assignment of security duties or other duties along the
    perimeter [at Udorn Air Force Base].” J.A. 63; see also
    J.A. 64 (“[H]is service personnel records and a specific
    review of his unit history does not reveal that he had
    8                                           HUDICK v. WILKIE
    that Hudick “was not near the base perimeter [at Udorn
    Air Force Base] on a regular basis.” J.A. 64. The Board
    also found that, regardless of whether Hudick placed
    himself at the base perimeter, the “historical data”
    showed that herbicides were not used in Thailand until
    “long after” Hudick was at Udorn Air Force Base. 
    Id. (“[T]he available
    historical data does not document Agent
    Orange spraying testing or storage [sic] at the [Air Force
    base] in Udorn, Thailand, during the 1967 and 1968 time
    frame.”).
    Hudick appealed the Board’s decision to the Veterans
    Court.
    F. Veterans Court
    Before the Veterans Court, Hudick raised two prima-
    ry arguments. First, he argued that “the Board commit-
    ted prejudicial legal error by failing to analyze the
    credibility of his lay statements.” Hudick, 
    2017 WL 444516
    , at *2. Second, he argued that the Board errone-
    ously required him to provide “corroborating evi-
    dence . . . to establish that he served near the perimeter of
    Udorn.” 
    Id. As to
    both arguments, Hudick also argued
    that the Board failed to adequately explain its conclu-
    sions.
    In a single-judge, non-precedential opinion, the Vet-
    erans Court affirmed. It concluded that, because “the
    Board weighed [Hudick’s] statements against the other
    evidence of record,” this “implie[d] that the Board found
    [Hudick’s statements] to be credible.” 
    Id. The Veterans
    Court also concluded that Hudick was not entitled to any
    presumption of exposure based on service in Vietnam or
    Thailand. 
    Id. While Hudick
    insisted that he performed
    temporary assignments in Vietnam, the Veterans Court
    security or other duty that placed him along the base
    perimeter.” (emphasis added)).
    HUDICK v. WILKIE                                        9
    credited the Board’s contrary finding. 
    Id. And, although
    Hudick credibly placed himself along the perimeter at
    Udorn Air Force Base in Thailand, the Veterans Court
    concluded that “a veteran who served in Thailand during
    the Vietnam Era is not entitled to any presumption of
    exposure to herbicides”; thus, Hudick’s testimony could
    not establish an entitlement to any presumptive service
    connection. 
    Id. The Veterans
    Court did acknowledge that
    the “VA has created internal agency guidance that allows
    for herbicide exposure to be conceded for certain veterans
    who served on or near the perimeter of [Udorn Air Force
    Base],” but it reasoned that this was irrelevant because
    “this internal guidance is not binding on the Board.” 
    Id. And, even
    if the Board had erred by not applying the M21
    Manual, the Veterans Court went on, “any such error
    would be non-prejudicial, given that the Board found that
    the evidence clearly demonstrates that herbicides were
    not used on any USAF base in Thailand until April 1969,
    after [Hudick] was at Udorn.” 
    Id. at 3.
        Hudick moved for reconsideration, or at least for con-
    sideration by a full panel. He argued that the M21 Man-
    ual is binding when it reflects a policy statement or
    instruction by the Secretary to the VA on how to adjudi-
    cate individual claims. He also complained that the
    opinion imposed an impossible burden on veterans. J.A.
    96 (“Based on the Court’s holding, not only must a Veter-
    an provide lay statements regarding duties on a[n] [Air
    Force base in Thailand], those statements must be con-
    firmed by independent research in order for VA to abide
    by its own guidance on the issue.”).
    His motion was denied. Hudick timely appealed. We
    have jurisdiction under 38 U.S.C. §§ 7292(a), (c).
    II. DISCUSSION
    “This court’s jurisdiction to review decisions by the
    Veterans Court is limited.” Wanless v. Shinseki, 
    618 F.3d 1333
    , 1336 (Fed. Cir. 2010). Absent a constitutional
    10                                         HUDICK v. WILKIE
    issue, we “may not review (A) a challenge to a factual
    determination, or (B) a challenge to a law or regulation as
    applied to the facts of a particular case.” 38 U.S.C §
    7292(d)(2).          Instead, our jurisdiction extends to
    “relevant questions of law, including interpreting consti-
    tutional and statutory provisions.” 38 U.S.C. § 7292(d)(1).
    On these questions, we review conclusions by the Veter-
    ans Court de novo. 
    Wanless, 618 F.3d at 1336
    .
    Hudick raises two primary arguments on appeal.
    First, he argues that the Veterans Court ignored control-
    ling law—the Veterans’ Dioxin and Radiation Exposure
    Compensation Standards Act—in finding that he was not
    entitled to a presumption of service connection for his
    prostate cancer. Second, he argues that the Veterans
    Court violated his due process rights by allowing the VA
    to ignore its own internal policies and rules providing a
    presumption of service connection in the circumstances at
    issue here. The government argues we lack jurisdiction as
    to both issues. Because Hudick’s constitutional claim is
    dispositive, we address that argument first, beginning
    with the attack on jurisdiction and then turning to the
    merits.
    A. Jurisdiction
    When a veteran challenges a decision by the Veterans
    Court, we have the authority to “decide all relevant
    questions of law, including interpreting constitutional and
    statutory provisions.” 38 U.S.C. § 7292(d)(1). This in-
    cludes the authority to hear “free-standing” constitutional
    challenges. See In re Bailey, 
    182 F.3d 860
    , 869–70 (Fed.
    Cir. 1999).      A free-standing constitutional challenge is
    an attack on the process followed rather than the result
    reached or the validity of an interpretation, statute, or
    rule upon which the result turned. 
    Id. (“[T]his court
    has
    jurisdiction over any ‘free-standing’ constitutional issue,
    i.e., one not also involving a challenge to the interpreta-
    tion or validity of a statute or regulation.”).
    HUDICK v. WILKIE                                         11
    The government argues that we lack jurisdiction to
    consider Hudick’s due process challenge because it is
    “constitutional in name only.” Appellee Br. at 9. Accord-
    ing to the government, Hudick’s constitutional challenge
    is not genuine because his due process argument simply
    repackages a complaint about how the Board weighed the
    evidence in this case, which we cannot review.
    Appellant contends that his due process challenge
    does not require us to consider how the Board weighed
    evidence. Instead, according to Appellant, his due process
    challenge asks us to consider whether the Board and the
    Veterans Court erred by ignoring the M21 Manual. If the
    manual applies and was not followed, Appellant main-
    tains, then he was not afforded due process because,
    according to the M21 Manual, the Board did not need to
    weigh the evidence which it claims was dispositive.
    Accordingly, this appeal turns on whether the Board
    should have weighed evidence, not how it did so.
    We agree with Appellant. His challenge asks us to
    consider whether the process followed by the Board and
    the Veterans Court violated his due process rights. This
    is a classic example of a free-standing constitutional
    challenge. See Cushman v. Shinseki, 
    576 F.3d 1290
    (Fed.
    Cir. 2009) (challenge to the procedural fairness of a pro-
    ceeding rather than the outcome confers jurisdiction).
    None of the authorities cited by the government
    compel a different result. In Helfer v. West, 
    174 F.3d 1332
    (Fed. Cir. 1999), for example, we explained that a consti-
    tutional challenge does not confer jurisdiction when it
    simply repackages a challenge to the merits of a Board
    
    decision. 174 F.3d at 1335
    (“[Appellant] is really arguing
    the merits of his EAJA claim, not raising a separate
    constitutional contention.”); see also Geib v. Shinseki, 
    733 F.3d 1350
    , 1354–55 (Fed. Cir. 2013) (concluding that a
    constitutional challenge did not confer jurisdiction where
    the claimant challenged the Board’s finding that the
    12                                         HUDICK v. WILKIE
    evidence presented was inadequate). But Hudick is not
    simply arguing that the Board incorrectly weighed the
    evidence in his case. He is arguing that the process
    followed was defective and unfair because the Board, and
    the Veterans Court, ignored specific procedural rules. We
    have jurisdiction to consider this argument. 38 U.S.C §
    7292.
    B. Due Process
    To seek redress under the Due Process Clause of the
    Fifth Amendment, a claimant must establish that the
    government denied him or her a property interest to
    which they were entitled without the process due to them.
    
    Cushman, 576 F.3d at 1296
    ; see also Mathews v. El-
    dridge, 
    424 U.S. 319
    (1976) (directing courts to consider
    the private interest at stake, “the risk of an erroneous
    deprivation of such interest,” and the government’s inter-
    est in deciding whether a claimant is entitled to some
    process or procedure).
    Neither side disputes that Hudick has a property in-
    terest in this case. See, e.g., Appellee Br. at 24 (“This
    Court has found that a veteran has a constitutionally
    protected property interest in veterans benefits.” (citing
    
    Cushman, 576 F.3d at 1298
    )). We therefore turn to what
    process was due and whether that process was denied.
    1. The VA Cannot Ignore Its Own Rules
    Agencies must follow their own rules. See, e.g., Credi-
    ford v. Shulkin, 
    877 F.3d 1040
    , 1047 (Fed. Cir. 2017). In
    Crediford, this meant the VA could not ignore a line of
    duty investigation by the agency because its own regula-
    tions required the investigation to at least be 
    considered. 877 F.3d at 1046
    –47. We therefore remanded the case for
    further consideration, noting that the VA needed to follow
    its own rules and regulations. See also United States ex
    rel. Accardi v. Shaughnessy, 
    347 U.S. 260
    (1954).
    HUDICK v. WILKIE                                        13
    Even when an agency’s rules are more generous than
    they are required to be by statute, these rules still must
    be followed. See Vitarelli v. Seaton, 
    359 U.S. 535
    , 539
    (1959); Voge v. United States, 
    844 F.2d 776
    , 779 (Fed. Cir.
    1988) (“It has long been established that government
    officials must follow their own regulations, even if they
    were not compelled to have them at all . . . .”). For exam-
    ple, in Vitarelli, even though the Secretary for the De-
    partment of the Interior was allowed to terminate
    employees without giving any reason, once he “gratuitous-
    ly decided to give a reason, and that reason was national
    security, he was obligated to conform to the procedural
    standards he had formulated in Order No. 2738 for the
    dismissal of employees on security 
    grounds.” 359 U.S. at 539
    . Because he did not, “such dismissal was illegal and
    of no effect.” 
    Id. at 545.
        Even when an agency’s rules lack the force of law, it
    may still be compelled to follow them. See, e.g., Morton v.
    Ruiz, 
    415 U.S. 199
    (1974). This is why, in Morton, the
    Bureau of Indian Affairs could not deny benefits to an
    applicant based on unpublished criteria where its internal
    guidance manual required such criteria to be published.
    
    Id. at 234–35.
    As the Supreme Court explained: “Before
    the BIA may extinguish the entitlement of these other-
    wise eligible beneficiaries, it must comply, at a minimum,
    with its own internal procedures.” 
    Id. at 235.
    And in
    Frizelle v. Slater, 
    111 F.3d 172
    , 177 (D.C. Cir. 1997), the
    D.C. Circuit concluded that, although “rules in the [Coast
    Guard] Personnel Manual may not qualify as binding
    regulations for all purposes,” they should be treated as
    binding where the Coast Guard Board of Military Records
    viewed them as 
    such. 111 F.3d at 177
    (“The Board thus
    treated the rule [in the Personnel Manual] prohibiting
    reference to matters outside the reporting period as
    binding upon it, and we defer to its judgment.”).
    Against this backdrop, the government suggests there
    is no due process problem here because the M21 Manual
    14                                         HUDICK v. WILKIE
    is not binding and can therefore be freely ignored. Appel-
    lee Br. at 21 (“To the extent Mr. Hudick means to assert
    that the board must follow the Manual . . . he effectively
    argues that the Manual must be treated as binding even
    when it is not.”). This argument misapprehends our
    precedent and ignores the unique facts of this case.
    In two previous cases, on which the government re-
    lies, we noted that the M21 Manual is not necessarily
    binding on the Board. See Disabled American Veterans v.
    Sec’y of Veterans Affairs, 
    859 F.3d 1072
    (Fed. Cir. 2017)
    (“DAV”); Gray v. Sec’y of Veterans Affairs, 
    875 F.3d 1102
    (Fed. Cir. 2017). But neither of these cases suggested
    that the Board could ignore the M21 Manual or other VA
    policies whenever it wants. Instead, both cases turned on
    how and in what forum veterans may challenge aspects of
    the manual. In DAV and Gray, we explained that, be-
    cause the VA does not generally consider M21 Manual
    provisions binding, a veteran must challenge these provi-
    sions on an as applied basis. See, e.g., 
    DAV, 859 F.3d at 1078
    (“Where, as here, manual provisions are interpreta-
    tions adopted by the agency, not published in the Federal
    Register, not binding on the Board itself, and contained
    within an administrative staff manual, they fall within §
    552(a)(2)—not § 552(a)(1)” and thus we lack jurisdiction
    to review them until provisions are “applied to the facts of
    [a veteran’s] case”); 
    Gray, 875 F.3d at 1109
    (“We must
    await an individual action to assess the propriety of the
    VA’s interpretation of the Agent Orange Act and at-
    tendant regulations.”).
    The procedural history here is materially different.
    When Hudick’s claim reached the Board the first time, the
    Board remanded the case so that his claim could be
    “readjudicate[d]” according to the “specific procedures” of
    the M21 Manual. J.A. 36–37. Based on this instruction,
    Hudick submitted additional evidence that credibly
    placed him near the perimeter of Udorn Air Force Base,
    which is all that was required of him by the M21 Manual.
    HUDICK v. WILKIE                                         15
    J.A. 52–53; Hudick, 
    2017 WL 444516
    , at *2 (noting that
    the Board found Hudick’s statements credible). But the
    Board never finalized its remand order. Instead, in a
    second decision, the Board concluded that remand was
    “unnecessary.” J.A. 56. It then proceeded to adjudicate
    Hudick’s claim without resort to the M21 Manual.
    The government now argues that, even though the
    Board told Hudick that his claim would be adjudicated
    based on the M21 Manual and the Compensation Bulle-
    tin, the Board was free to ignore these authorities if it
    wanted to do so. We cannot agree. Regardless of whether
    the M21 Manual is binding on the Board in all cases and
    setting aside the question of whether the Compensation
    Bulletin is binding VA policy, the Board made these
    authorities binding here. Put simply, once the Board told
    Hudick his adjudication would be governed by the
    M21 Manual and the Compensation Bulletin, inviting him
    to submit evidence reflecting compliance with the provi-
    sions of the M21 Manual and Compensation Bulletin, it
    was not free to ignore these authorities in adjudicating
    his claim. See 
    Frizelle, 111 F.3d at 177
    ; 
    Crediford, 877 F.3d at 1047
    .
    The contrary conclusion by the Veterans Court is dif-
    ficult to reconcile with its own practice 4 or the guarantee
    4    See, e.g., Workman v. Shinseki, No. 08-3500, 
    2010 WL 2912254
    , at *5 (Vet. App. July 23, 2010) (un-
    published) (“On remand, the Secretary is instructed to
    apply the newly established procedures in the above-cited
    bulletin to Mr. Workman’s claim.”); Hildebrandt v.
    McDonald, No. 14-0090, 
    2015 WL 65578
    , at *7 (Vet. App.
    Jan. 6, 2015) (non-precedential) (“The Board’s failure to
    consider this particular theory of service connection is
    particularly egregious given the numerous prior Board
    remands to develop evidence pertinent to that theo-
    16                                         HUDICK v. WILKIE
    of     procedural     fairness      provided     by     the
    Due Process Clause. See Honda Motor Co. v. Oberg, 
    512 U.S. 415
    , 430 (1994) (“When the absent procedures would
    have provided protection against arbitrary and inaccurate
    adjudication, this Court has not hesitated to find the
    proceedings violative of due process.”). It cannot be that
    the VA may tell a veteran how to establish a service
    connection for his prostate cancer only to move the goal-
    posts once he has done so. “This kind of goalpost-moving
    does not reflect an optimal mode of administrative deci-
    sionmaking.” Qwest Corp. v. F.C.C., 
    689 F.3d 1214
    , 1228
    (10th Cir. 2012). Indeed, it reflects an arbitrary one. See
    F.E.R.C. v. Triton Oil & Gas Corp., 
    750 F.2d 113
    , 116
    (D.C. Cir. 1984) (“The Commission may not abuse its
    discretion by arbitrarily choosing to disregard its own
    established rules and procedures in a single, specific
    case.”). Such an arbitrary process does not comport with
    due process, particularly given the important benefit at
    stake for Hudick. See 
    Cushman, 576 F.3d at 1297
    n.1
    (“The right to a hearing necessarily implies the right to a
    fair hearing.”). We therefore need not, and do not, decide
    whether these specific M21 Manual provisions or the
    Compensation Bulletin are binding in every case. In-
    stead, our holding rests on the conclusion that the Board
    made these authorities binding in this case.
    Having concluded that Hudick did not receive a fair
    hearing because the Board refused to apply rules it told
    Hudick would govern his adjudication, we next address
    the government’s argument that this error was harmless.
    2. Applying the VA’s Rules
    Under the M21 Manual, the VA concedes herbicide
    exposure if a veteran provides credible evidence showing
    ry . . . and VA’s express policy to concede such exposure in
    cases like Mr. Hildebrandt’s.”).
    HUDICK v. WILKIE                                         17
    that they were “otherwise near the air base perimeter” at
    Udorn Air Force Base in Thailand. There is no dispute
    that Hudick did exactly that. As the Veterans Court
    explained, the Board found Hudick’s statements, includ-
    ing his statements placing him near the perimeter of
    Udorn Air Force Base, to be credible. Hudick, 
    2017 WL 444516
    , at *2. The VA should have therefore conceded
    exposure based on the M21 Manual and the Compensa-
    tion Bulletin.
    According to the government, however, the manual
    does not require an adjudicator to always concede expo-
    sure. Instead, the adjudicator should weigh all the evi-
    dence to conclude whether a veteran served at or near a
    relevant base perimeter. Only upon making such a find-
    ing, the government argues, must the VA concede expo-
    sure. The government therefore maintains that the Board
    correctly applied the manual because it weighed Hudick’s
    statements against other evidence to conclude that
    Hudick did not serve at the base perimeter. Assuming
    the government’s interpretation of the M21 Manual is
    correct, its argument still fails. The Board did not identi-
    fy or analyze any evidence that cut against Hudick’s claim
    that he served near the base perimeter at Udorn Air
    Force Base. At most, it acknowledged that other evidence
    did not corroborate Hudick’s statements. J.A. 63 (noting
    that his unit histories and performance reviews “are
    silent for the assignment of security duties or other duties
    along the perimeter of [Udorn Air Force Base]”). But the
    M21 Manual did not require Hudick to provide corrobo-
    rated evidence. It required him to provide credible evi-
    dence. 5 Hudick did that.
    5   The Compensation Bulletin draws the distinction
    between corroborated and credible evidence explicitly
    with respect to other types of service members. For
    example, in discussing United States Army personnel
    18                                         HUDICK v. WILKIE
    The government insists that any error in applying the
    manual or other policies is harmless here because an
    archivist found that no herbicides were used at Udorn Air
    Force Base until after Hudick left. But under the adjudi-
    catory framework established by the VA in the Compen-
    sation Bulletin and the M21 Manual, the archivist report
    is irrelevant. Hudick need only establish that he worked
    at or near the perimeter at Udorn Air Force Base. If he
    does so, the VA has agreed to concede exposure to herbi-
    cides given its own determination about how, when, and
    where herbicides were used in Thailand:
    After reviewing documents related to herbicide
    use in Vietnam and Thailand, C&P Service has
    determined that there was significant use of herbi-
    cides on the fenced in perimeters of military bases
    in Thailand intended to eliminate vegetation and
    ground cover for base security purposes. Evidence
    of this can be found in a declassified Vietnam era
    Department of Defense (DoD) document titled
    Project CHECO Southeast Asia Report: Base De-
    fense in Thailand. Therefore, when herbicide re-
    lated claims from Veterans with Thailand service
    are received, RO personnel should now evaluate
    the treatment and personnel records to determine
    whether the Veteran’s service activities involved
    stationed at air bases “[d]uring the early years of the war
    in Vietnam,” the Compensation Bulletin requires these
    veterans to establish their perimeter duty through a “lay
    statement” and “additional credible evidence supporting
    this statement.” Compensation Bulletin at 4 (emphasis in
    original). The section discussing United States Air Force
    personnel, however, contains no similar directive. It
    simply says that the veteran must provide credible evi-
    dence, not “additional credible evidence” beyond a lay
    statement. 
    Id. at 3.
    HUDICK v. WILKIE                                        19
    duty on or near the perimeter of the military base
    where the Veteran was stationed . . . this applies
    only during the Vietnam era, from February 28,
    1961 to May 7, 1975.
    Compensation Bulletin at 3 (emphasis added). Hudick’s
    service in Thailand fell squarely within the VA’s own
    timeline. The Board’s failure to follow its own rules or VA
    guidance, and the Veterans Court’s refusal to hold the
    Board to those rules, is therefore not harmless error
    because Hudick should have prevailed under the proper
    adjudicatory framework based on facts already found by
    the Board. 6
    III. CONCLUSION
    Having concluded that the Board did not apply the
    rules and authorities it told Hudick would govern his
    adjudication, and that this error was not harmless, we
    further conclude that remand for further consideration of
    the facts relating to his service is not necessary. Indeed,
    as explained above, the Board has already found that
    Hudick provided credible evidence that he served near the
    base perimeter at Udorn Air Force Base. Because no
    additional findings are necessary to establish that Hudick
    is entitled to service connection for his prostate cancer
    according to the M21 Manual and the Compensation
    Bulletin, it would make little sense to remand for further
    consideration and delay. For this reason, and for the
    reasons stated above, we reverse the Board’s denial of
    benefits to Hudick and remand for purposes of finalizing
    an appropriate award of the same.
    6   Because Hudick prevailed on his alternative ar-
    gument, we need not address his argument that the
    Veterans Court erred in its application of the Veterans’
    Dioxin and Radiation Exposure Compensation Standards
    Act.
    20                             HUDICK v. WILKIE
    REVERSED AND REMANDED
    COSTS
    No costs.