Forsythe v. McDonough ( 2023 )


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  • Case: 22-1610    Document: 23     Page: 1   Filed: 03/24/2023
    NOTE: This disposition is nonprecedential.
    United States Court of Appeals
    for the Federal Circuit
    ______________________
    DAVID FORSYTHE,
    Claimant-Appellant
    v.
    DENIS MCDONOUGH, SECRETARY OF
    VETERANS AFFAIRS,
    Respondent-Appellee
    ______________________
    2022-1610
    ______________________
    Appeal from the United States Court of Appeals for
    Veterans Claims in No. 20-4449, Judge Grant Jaquith.
    ______________________
    Decided: March 24, 2023
    ______________________
    FALEN M. LAPONZINA, ADVOCATE Nonprofit Organi-
    zation, Washington, DC, argued for claimant-appellant.
    RETA EMMA BEZAK, Commercial Litigation Branch,
    Civil Division, United States Department of Justice, Wash-
    ington, DC, argued for respondent-appellee. Also repre-
    sented by BRIAN M. BOYNTON, MARTIN F. HOCKEY, JR.,
    PATRICIA M. MCCARTHY; JULIE HONAN, Y. KEN LEE, Office
    of General Counsel, United States Department of Veterans
    Affairs, Washington, DC.
    Case: 22-1610     Document: 23     Page: 2    Filed: 03/24/2023
    2                                   FORSYTHE   v. MCDONOUGH
    ______________________
    Before CHEN, MAYER, and HUGHES, Circuit Judges.
    Opinion for the court filed by Circuit Judge HUGHES.
    Dissenting opinion filed by Circuit Judge MAYER.
    HUGHES, Circuit Judge.
    David Forsythe appeals a decision from the United
    States Court of Appeals for Veterans Claims holding that
    the pre-decision evidentiary notice he received from the De-
    partment of Veterans Affairs was legally sufficient. Be-
    cause we find that the agency did not have to wait until he
    submitted a claim to provide an evidentiary notice, and
    that, regardless, the timing of the notice was not prejudi-
    cial, we affirm.
    I
    Mr. Forsythe served in the United States Navy from
    July 1987 to July 1990. In February 1988, he suffered a
    contusion to his left shoulder after falling. X-rays taken at
    the time of injury showed no dislocation or any other in-
    jury, and he was prescribed Motrin. By March 1988, his
    shoulder condition had resolved. Mr. Forsythe’s separation
    examination report in 1990 showed no residual shoulder
    conditions, and Mr. Forsythe reported that he had no is-
    sues with his left shoulder at a 1993 examination.
    Nearly 30 years later, in March 2019, Mr. Forsythe vis-
    ited a private physician for left shoulder pain and dysfunc-
    tion. Mr. Forsythe reported that he injured his shoulder
    during his military service by lifting a 60-pound generator
    onto a helicopter, and based on that statement, the private
    physician concluded that his shoulder injury was more
    likely than not related to his service. There is nothing in
    the record showing that Mr. Forsythe received medical care
    for a shoulder injury resulting from lifting the generator
    while he was in the Navy. Soon after, Mr. Forsythe applied
    Case: 22-1610     Document: 23     Page: 3    Filed: 03/24/2023
    FORSYTHE   v. MCDONOUGH                                     3
    for disability benefits for a left shoulder condition by sub-
    mitting a claim on VA Form 21-526EZ. Before submitting
    his claim, he signed to certify that he had “received the no-
    tice attached to this application titled, Notice to Vet-
    eran/Service Member of Evidence Necessary to
    Substantiate a Claim for Veterans Disability Compensa-
    tion and Related Compensation Benefits.’” Appx54 (em-
    phasis removed). As part of his application package, Mr.
    Forsythe included the 2019 medical report and opinion
    from the private physician, as well as a statement in sup-
    port of his claim identifying the evidence he was submit-
    ting.
    After submitting his claim, Mr. Forsythe underwent a
    VA medical examination. The agency examiner determined
    that Mr. Forsythe’s shoulder condition was less likely than
    not related to his service because (1) his X-rays at the time
    of injury were normal, (2) Mr. Forsythe reported that his
    injuries were resolved at a follow-up visit, and (3) there was
    no indication of any chronic or recurring shoulder issues in
    1990 or 1993 service examinations. After considering both
    the VA examination and the private medical examination,
    the agency denied Mr. Forsythe’s claim, and he appealed to
    the Board of Veterans’ Appeals. The Board denied service
    connection for left shoulder pain and dysfunction, finding
    no nexus between Mr. Forsythe’s current shoulder condi-
    tion and his service. In particular, the Board found the VA
    examination report and service records to be more proba-
    tive than the private medical report.
    Mr. Forsythe appealed to the Veterans Court. Along
    with challenging the denial of service connection, Mr. For-
    sythe argued that he received inadequate notice about
    what evidence was needed to substantiate his claim in vio-
    lation of 
    38 U.S.C. § 5103
    (a) and 
    38 C.F.R. § 3.159
    (b)(1).
    But the Veterans Court rejected that argument, noting
    that “the law ‘requir[es] only generic notice,’ not an indi-
    vidualized explanation of the specific evidence required for
    each case.” Appx10 (alteration in original) (quoting Wilson
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    4                                    FORSYTHE   v. MCDONOUGH
    v. Mansfield, 
    506 F.3d 1055
    , 1059–60 (Fed. Cir. 2007)). The
    Veterans Court provided links to both the March 2018 and
    September 2019 versions of VA Form 21-526EZ, and added
    that the “form notice explained what a veteran needed to
    do to submit a claim” and “described the information and
    evidence the veteran needed to submit based on the claim
    processing chosen by the veteran.” Appx10, n.3. The Veter-
    ans Court found that the content of the notice satisfied the
    agency’s statutory duty to assist under § 5103(a). Accord-
    ingly, the Veterans Court found that there was no error by
    the Board.
    Mr. Forsythe filed a motion for reconsideration or, in
    the alternative, a panel decision. Along with challenging
    the adequacy of the content of the notice, Mr. Forsythe ar-
    gued that the agency erred by providing notice on the claim
    form itself, rather than waiting until after he had submit-
    ted his claim to provide a more individualized notice of the
    evidence required to substantiate his claim. On January
    12, 2022, a three-judge panel ordered that the single-judge
    decision remain the decision of the court. This appeal fol-
    lowed.
    II
    Our review of decisions from the Veterans Court is lim-
    ited by statute. “[A]ny party to the case may obtain a re-
    view of [a Veterans Court] decision with respect to the
    validity of a decision of the Court on a rule of law or of any
    statute or regulation . . . or any interpretation thereof . . .
    that was relied on by the Court in making the decision.”
    
    38 U.S.C. § 7292
    (a). Except to the extent that an appeal
    presents a constitutional issue, we lack jurisdiction to re-
    view any “challenge to a factual determination” or any
    “challenge to a law or regulation as applied to the facts of
    a particular case.” 
    Id.
     § 7292(d)(2). We review statutory
    and regulatory interpretations of the Veterans Court de
    novo. Gazelle v. Shulkin, 
    868 F.3d 1006
    , 1009 (Fed. Cir.
    2017).
    Case: 22-1610     Document: 23       Page: 5   Filed: 03/24/2023
    FORSYTHE   v. MCDONOUGH                                      5
    III
    Mr. Forsythe’s arguments require us to interpret 
    38 U.S.C. § 5103
    (a), the statute that directs the agency to pro-
    vide evidentiary notice, as well as the corresponding enact-
    ing regulation, 
    38 C.F.R. § 3.159
    (b)(1). We first review the
    statute and regulation to determine whether the agency
    was required to wait until after Mr. Forsythe submitted his
    claim to provide notice, and then whether, if such a timing
    requirement existed, providing that notice on the claim
    form constitutes prejudicial error.
    A
    Starting with the statutory text, the current version of
    
    38 U.S.C. § 5103
    (a) does not require the agency to wait to
    provide notice until after it receives a veteran’s application.
    Before it was amended in 2012, § 5103(a) read as follows:
    Upon receipt of a complete or substantially
    complete application, [the VA] shall notify the
    claimant . . . of any information, and any medical
    or lay evidence, not previously provided to [the VA]
    that is necessary to substantiate the claim.
    
    38 U.S.C. § 5103
    (a)(1) (2006) (emphasis added). When this
    section was amended, Congress struck the bolded lan-
    guage. The statute now reads:
    [The VA] shall provide to the claimant . . . by the
    most effective means available, including elec-
    tronic communication or notification in writing, no-
    tice of any information, and any medical or lay
    evidence, not previously provided to [the VA] that
    is necessary to substantiate the claim.
    
    38 U.S.C. § 5103
    (a)(1). This amendment explicitly removed
    the requirement that the agency provide notice after receiv-
    ing a complete or substantially complete application from
    the claimant.
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    6                                   FORSYTHE   v. MCDONOUGH
    It is also telling that Congress removed this temporal
    requirement following testimony from the agency about the
    inefficiencies of providing notice after a claim was filed. A
    House Committee Report discussing the proposed lan-
    guage explains that the amendment “would remove the re-
    quirement that the [notice] be sent only after receipt of a
    claim, thereby allowing VA to put notice on new claim
    forms,” and would encourage veterans “to take additional
    time to find, procure, and submit private medical evidence
    before submitting their claim.” H.R. Rep. No. 112-241, at 9
    (2011). The report also emphasizes that “it is imperative
    that when VA moves the [notice] onto the application form
    itself, it continues to keep in place a system that acknowl-
    edges receipt of all submitted claims.” 
    Id.
     (emphasis
    added). This legislative history shows that Congress explic-
    itly envisioned that the agency would put the notice on the
    claim application form, and by consequence, claimants
    would receive and review this notice before submitting
    their claim.
    Despite the change in statutory language and its asso-
    ciated legislative history, Mr. Forsythe argues that the
    agency violated § 5103(a) by providing him with an eviden-
    tiary notice on the claim form, rather than waiting until
    after he submitted his claim to provide such notice. In do-
    ing so, Mr. Forsythe relies on the repealed language of the
    statute, as well as the legislative and regulatory history,
    from before the 2012 amendment was enacted. Appellant’s
    Br. 11–15. Mr. Forsythe does not provide any reason for
    this court to consider the pre-amendment version of the
    statute, nor can he. Mr. Forsythe filed his claim in 2019,
    several years after the new statute went into effect. We
    therefore find that the agency was not required by statute
    to wait until Mr. Forsythe had submitted his application to
    provide him with the evidentiary notice.
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    FORSYTHE   v. MCDONOUGH                                    7
    B
    Mr. Forsythe also argues that the enacting regulation
    requires the agency to wait until after a claim is submitted
    to provide an evidentiary notice. Section 3.159(b)(1) reads
    as follows:
    [W]hen VA receives a complete or substan-
    tially complete initial or supplemental claim,
    VA will notify the claimant of any information and
    medical or lay evidence that is necessary to sub-
    stantiate the claim . . . .
    
    38 C.F.R. § 3.159
    (b)(1) (emphasis added). Although the
    bolded temporal language is still present in the current
    version of the regulation, this language stems from the pre-
    2012 version of § 5103(a), Duty to Assist, 
    66 Fed. Reg. 45,620
    , 45,630 (Aug. 29, 2001) (Final Rule), and has not
    been substantively amended since the statute was
    amended.
    As discussed above, Congress amended § 5103(a) to re-
    peal the temporal requirement after hearing testimony
    from the agency about the delays under the old claims sys-
    tem. And the regulatory history following the amendment
    shows that the agency intended for the regulations to re-
    flect the amended statute. For example, in a 2013 notice of
    proposed rulemaking about the new claim forms, the
    agency explained that “[t]o the extent there is any incon-
    sistency between VA’s current notice and assistance rules
    and the current statute as amended by Public Law 112-
    154, the statute clearly governs.” Standard Claims and Ap-
    peals Forms, 
    78 Fed. Reg. 65,490
    , 65,495 (Oct. 31, 2013).
    The agency then said that it was “examining whether 38
    C.F.R. [§] 3.159 should be amended to account for the new
    statute, but [it] believes the statute is clear authority for
    the changes affecting how VA provides notice [as proposed]
    here.” Id. Thus, it is unlikely that the agency intended to
    independently re-impose the very temporal limit that
    Case: 22-1610    Document: 23      Page: 8    Filed: 03/24/2023
    8                                   FORSYTHE   v. MCDONOUGH
    Congress repealed. Instead, the regulatory history shows
    that this provision is outdated. 1
    IV
    Even if the regulation imposes an independent tem-
    poral requirement on the agency to provide notice after a
    claimant submits an application, its failure to send the no-
    tice after receipt of a claim is harmless error. The content
    of the notice Mr. Forsythe received was sufficient as a mat-
    ter of law, and furthermore, Mr. Forsythe does not explain
    why his claim application was impacted by when he re-
    ceived the notice. Thus, any error resulting from Mr. For-
    sythe receiving the notice “too early” cannot be prejudicial.
    First, Mr. Forsythe argues that, by providing the notice
    directly on the claim form, the agency was unable to “re-
    view . . . the application and accompanying evidence to de-
    termine what is missing, [and issue] a notice tailored to the
    Veteran’s claim . . . .” Appellant’s Br. 14. In other words,
    Mr. Forsythe seeks an individualized notice tailored to his
    claim. But we squarely rejected that requirement in Wil-
    son. There, we held that neither § 5103(a) nor § 3.159(b)
    required the agency to provide an evidentiary notice tai-
    lored to each individual claim because the statute requires
    “only generic notice.” Wilson, 
    506 F.3d at
    1059–60. Mr. For-
    sythe received such a notice and certified that he received
    that notice. Mr. Forsythe asks us to ignore Wilson because
    1    We do not need to decide whether the regulation
    imposes an independent temporal requirement because, as
    discussed in the next section, there could be no prejudicial
    error from sending the notice too early. That being said, it
    has now been over ten years since Congress amended
    § 5103(a) and since the agency expressed a potential need
    to amend the regulation. To avoid further confusion, we
    urge the Secretary to amend this regulation to reflect the
    statute.
    Case: 22-1610    Document: 23      Page: 9    Filed: 03/24/2023
    FORSYTHE   v. MCDONOUGH                                    9
    it was decided before Congress amended § 5103(a), but we
    have reiterated this holding after the amendment, as well.
    See, e.g., Russell v. McDonald, 
    586 F. App’x 589
    , 590–91
    (Fed. Cir. 2014) (nonprecedential). Accordingly, because
    the agency did not have to provide Mr. Forsythe with an
    individually tailored evidentiary notice, the notice that Mr.
    Forsythe received was legally sufficient.
    Second, Mr. Forsythe does not explain why his applica-
    tion was hindered by receiving the evidentiary notice too
    early. For example, Mr. Forsythe explains that “[h]e would
    have submitted private records,” Appellant’s Reply Br. 12,
    but Mr. Forsythe did submit records from a private medi-
    cal examination despite receiving the notice before submit-
    ting his claim. Mr. Forsythe also claims that he “would
    have gathered and submitted additional evidence to sub-
    stantiate his claim that he previously was unaware the VA
    would accept.” Appellant’s Reply Br. 12. But he does not
    explain specifically why receiving the notice early pre-
    vented him from collecting and submitting the evidence he
    had. If Mr. Forsythe wanted to submit more evidence in
    support of his claim, the timing of when he received the
    notice could not have, for example, prevented him from fil-
    ing a supplemental claim and asking the agency to gather
    evidence from other private providers through Form 21-
    4142. See Supplemental Claims, U.S. Dep’t of Veterans
    Affs., https://www.va.gov/decision-reviews/supplemental-
    claim (last visited Mar. 14, 2023). Thus, we see no circum-
    stance in which there could have been prejudicial error re-
    sulting from Mr. Forsythe receiving the notice too early.
    Because the notice Mr. Forsythe received was legally
    sufficient, and because receiving the notice early could not
    have had any bearing on how Mr. Forsythe handled his
    claim, we conclude that any error resulting from receiving
    the notice as part of the claim application form was harm-
    less.
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    10                                FORSYTHE   v. MCDONOUGH
    V
    We have considered the rest of Mr. Forsythe’s argu-
    ments and find them unpersuasive. As a result, we affirm
    the Veterans Court’s decision finding that the agency sat-
    isfied its pre-decision notice requirement.
    AFFIRMED
    COSTS
    No costs.
    Case: 22-1610    Document: 23       Page: 11    Filed: 03/24/2023
    NOTE: This disposition is nonprecedential.
    United States Court of Appeals
    for the Federal Circuit
    ______________________
    DAVID FORSYTHE,
    Claimant-Appellant
    v.
    DENIS MCDONOUGH, SECRETARY OF
    VETERANS AFFAIRS,
    Respondent-Appellee
    ______________________
    2022-1610
    ______________________
    Appeal from the United States Court of Appeals for
    Veterans Claims in No. 20-4449, Judge Grant Jaquith.
    ______________________
    MAYER, Circuit Judge, dissenting.
    If the Department of Veterans Affairs (“VA”) is to fulfill
    its duty to serve veterans injured in the line of duty, see 
    38 U.S.C. § 1110
    , it must, at a minimum, provide clear and
    timely notice regarding how to file and substantiate a claim
    for service-connected disability benefits. On this front, im-
    plementation of 
    38 C.F.R. § 3.159
    (b)(1), the VA’s regulation
    related to its responsibility to notify a veteran of the evi-
    dence necessary to develop a claim, falls far short of the
    mark. That regulation, in relevant part, provides:
    [W]hen VA receives a complete or substantially com-
    plete initial or supplemental claim, VA will notify
    Case: 22-1610    Document: 23      Page: 12    Filed: 03/24/2023
    2                                   FORSYTHE   v. MCDONOUGH
    the claimant of any information and medical or lay
    evidence that is necessary to substantiate the claim
    (hereafter in this paragraph referred to as the “no-
    tice”). In the notice, VA will inform the claimant
    which information and evidence, if any, that the
    claimant is to provide to VA and which information
    and evidence, if any, that VA will attempt to obtain
    on behalf of the claimant.
    
    Id.
     (emphasis added).
    By its plain terms, section 3.159(b)(1) says that after
    the VA receives a veteran’s claim for benefits, it will send
    notice of any information or medical or lay evidence that is
    necessary to substantiate that claim. It is undisputed,
    however, that the VA did not send such notice after receipt
    of David Forsythe’s claim, but only attached the notice to
    VA Form 21-526EZ, the standard form used by veterans to
    file disability claims. In other words, although its own reg-
    ulation requires the VA to send the notice after the receipt
    of a veteran’s claim, the agency only provided it at the start
    of the claims process.
    On appeal, the government does not dispute that the
    VA’s practice of only providing notice prior to the receipt of
    a claim is inconsistent with the plain language of section
    3.159(b)(1). It attempts to brush aside the VA’s non-com-
    pliance with its own regulation, however, by asserting that:
    (1) if there is an inconsistency between a statute and a reg-
    ulation an agency has issued pursuant to that statute, the
    statute controls; and (2) since section 3.159(b)(1)’s require-
    ment that the VA send notice after the receipt of a claim is
    inconsistent with 
    38 U.S.C. § 5103
    (a)(1), that statute con-
    trols. See Appellee’s Br. 15–17. The fundamental flaw in
    this argument is that nothing in the language of the cur-
    rent version of section 5103(a)(1) is inconsistent with send-
    ing notice after the receipt of a veteran’s claim. That
    statute, in relevant part, states:
    Case: 22-1610    Document: 23     Page: 13    Filed: 03/24/2023
    FORSYTHE   v. MCDONOUGH                                    3
    [T]he Secretary shall provide to the claimant and
    the claimant’s representative, if any, by the most
    effective means available, including electronic com-
    munication or notification in writing, notice of any
    information, and any medical or lay evidence, not
    previously provided to the Secretary that is neces-
    sary to substantiate the claim. As part of that no-
    tice, the Secretary shall indicate which portion of
    that information and evidence, if any, is to be pro-
    vided by the claimant and which portion, if any, the
    Secretary, in accordance with [38 U.S.C. § 5103A]
    and any other applicable provisions of law, will at-
    tempt to obtain on behalf of the claimant.
    
    38 U.S.C. § 5103
    (a)(1).
    While section 5103(a)(1) spells out, in general terms,
    what the VA needs to include in the notice it provides to
    veterans, it does not specify when that notice should be pro-
    vided. Accordingly, the government’s argument that the
    VA need not comply with the timing requirement of section
    3.159(b)(1) because it is inconsistent with section
    5103(a)(1) falls flat.
    The government notes that section 5103(a)(1) previ-
    ously began with the phrase “[u]pon receipt of a complete
    or substantially complete application,” 
    38 U.S.C. § 5103
    (a)(1) (2008), but that Congress eliminated that
    phrase when it amended the statute in 2012. See Appel-
    lee’s Br. 9–10. The government further notes that certain
    statements contained in the legislative history of the 2012
    amendment support the view that it was intended to elim-
    inate the requirement that the VA send notice after the re-
    ceipt of a claim. 
    Id.
     at 10 (citing H.R. Rep. No. 112-241, at
    9 (2011)). Thus, in the government’s view, Forsythe, the
    veteran here, is not entitled to rely on the plain language
    of section 3.159(b)(1) regarding the timing of the VA’s no-
    tice because the legislative history of the 2012 amendment
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    4                                   FORSYTHE   v. MCDONOUGH
    to section 5103(a)(1) indicates that Congress intended to
    eliminate the requirement of post-claim notice.
    The short answer to this argument is that this intent
    did not explicitly make it into the law, and a veteran should
    not be forced to compare and contrast different iterations
    of a statute and conduct a thorough study of its legislative
    history in order to divine the interpretation of an imple-
    menting regulation. Rather, he should be entitled to as-
    sume that the VA means what it says when it states, in
    section 3.159(b)(1), that notice regarding what further evi-
    dence is necessary to substantiate a claim will be sent after
    receipt of the claim. See, e.g., Comer v. Peake, 
    552 F.3d 1362
    , 1369 (Fed. Cir. 2009) (explaining that “[t]he VA dis-
    ability compensation system is not meant to be a trap for
    the unwary, or a stratagem to deny compensation to a vet-
    eran who has a valid claim, but who may be unaware of the
    various forms of compensation available to him”).
    Importantly, moreover, even assuming that Congress
    intended that the 2012 amendment would eliminate the re-
    quirement that the VA send notice after receipt of a claim,
    the government points to nothing in the relevant legisla-
    tive history suggesting that Congress intended to prohibit
    the agency from doing so. Accordingly, even viewing sec-
    tion 5103(a)(1) through the prism of the legislative history
    cited by the government, the statute is not inconsistent
    with a choice by the VA to implement a policy to provide
    notice even in the post-claim period.
    Finally, apart from the timing issue, there are signifi-
    cant questions as to whether the VA’s standard notice,
    from a substantive perspective, is sufficient to apprise vet-
    erans of the evidence necessary to bring a successful claim
    for disability benefits. In Wilson v. Mansfield, we held that
    while section 5103(a)(1) does not “require[] specific notice
    of the missing evidence with respect to a particular claim,”
    the notice provided by the VA must nonetheless “identify
    the information and evidence necessary to substantiate the
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    FORSYTHE   v. MCDONOUGH                                     5
    particular type of claim being asserted by the veteran.” 
    506 F.3d 1055
    , 1059 (Fed. Cir. 2007) (emphasis added). How-
    ever, the notice attached to VA Form 21-526EZ covers
    claims for twelve different types of VA benefits, most of
    which have distinct evidentiary requirements, making it
    difficult for a veteran to ascertain precisely what kind of
    evidence must be submitted. See Mayfield v. Nicholson,
    
    444 F.3d 1328
    , 1333 (Fed. Cir. 2006) (explaining that sec-
    tion 5103(a)(1) requires the VA to issue notice “in a form
    that enables the claimant to understand the process” for
    obtaining disability benefits). Furthermore, while the VA’s
    notice refers to “lay evidence,” it does not necessarily con-
    vey, in plain terms, that a claim for disability benefits can,
    in certain circumstances, be supported by statements from
    those with whom a veteran served as well as statements
    from a veteran’s relatives and friends. See Buchanan v.
    Nicholson, 
    451 F.3d 1331
    , 1333, 1337 (Fed. Cir. 2006) (not-
    ing that the veteran had “submitted several affidavits from
    lay witnesses, including his relatives, acquaintances, and
    a sergeant who led the unit to which [the veteran] was as-
    signed in 1973,” and explaining that if “the lay evidence
    presented by a veteran is credible and ultimately compe-
    tent, the lack of contemporaneous medical evidence should
    not be an absolute bar to the veteran’s ability to prove his
    claim of entitlement to disability benefits based on that
    competent lay evidence”).
    Forsythe contends, moreover, that the standard notice
    issued by the VA is “prohibitively dense,” noting that it was
    composed using a very small, nine-point font and contains
    seven pages of single-spaced lines. Appellant’s Reply Br. 7.
    He further asserts that many deserving veterans are de-
    terred from filing claims because the standard notice is
    “complicated, overwhelming, confusing, [and] visually dif-
    ficult to read” and fails to clearly explain the different re-
    quirements for the various types of available VA benefits.
    Id. at 8.
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    6                                 FORSYTHE   v. MCDONOUGH
    I would remand this case for the VA to apply its regu-
    lation.