Golick v. State of Cal. ( 2022 )


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  • Filed 9/8/22
    CERTIFIED FOR PUBLICATION
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    FIRST APPELLATE DISTRICT
    DIVISION THREE
    MARC GOLICK et al.,
    Plaintiffs and Appellants,            A162137
    v.                                            (Napa County
    STATE OF CALIFORNIA et al.,                   Super. Ct. No. 19CV000350)
    Defendants and Respondents.
    DONALD LOEBER et al,
    Plaintiffs and Appellants,            A162138
    v.                                            (Napa County
    STATE OF CALIFORNIA et al.,                   Super. Ct. No. 19CV000359)
    Defendants and Respondents.
    A troubled veteran murdered three women at the Yountville campus of
    the Veterans Home of California in March 2018. These consolidated appeals
    arise from ongoing litigation to establish civil liability for the victims’ deaths.
    Albert Wong was a former patient of a mental health service provider at the
    Veterans Home called The Pathway Home (Pathway), when he went to the
    facility armed and dressed for combat and took hostage three Pathway
    employees—Jennifer Golick, Christine Loeber, and Jennifer Gonzales
    Shushereba. After exchanging fire with a Napa County Sheriff’s deputy,
    Wong shot and killed his hostages and then killed himself. Family members
    of the victims filed wrongful death actions naming multiple defendants,
    1
    including the California Department of Veterans (CALVET) and related
    entities (the State defendants), and the County of Napa, the Napa County
    Sheriff’s Office and Deputy Sheriff Steve Lombardi (the County defendants).
    These cases were consolidated in the trial court for purposes of pretrial
    proceedings.
    The present appeals are from January 2021 judgments dismissing the
    County defendants from two of the wrongful death actions, filed respectively
    by the Loebers and the Golicks (collectively, plaintiffs). These judgments
    were entered after the trial court sustained demurrers to plaintiffs’ third
    amended complaints on the ground that they fail to allege facts establishing a
    duty of care upon which to predicate the County defendants’ alleged liability
    for negligence. We affirm.
    BACKGROUND
    Because judgments were entered at the demurrer stage, our factual
    summary is based on allegations in the complaints. We take as true properly
    pleaded material facts alleged in one or both operative pleadings,
    disregarding contentions, deductions, and conclusions of fact or law.
    (Southern California Gas Leak Cases (2019) 
    7 Cal.5th 391
    , 395; People ex rel.
    Gallegos v. Pacific Lumber Co. (2008) 
    158 Cal.App.4th 950
    , 957.)
    I. The Shooting Incident
    Pathway is a private corporation that contracted with CALVET to
    provide mental health services at the Veterans Home. CALVET partnered
    with Pathway in order to effectuate its “mission to treat traumatized war
    veterans with PTSD and other mental health disorders.” An agreement
    between CALVET and Pathway included a lease of space at the Veterans
    Home, where the State agreed to provide security services. During the
    2
    relevant time, Christine Loeber was the executive director of Pathway and
    Dr. Jennifer Golick was Pathway’s clinical director.
    In early 2017, Albert Wong became a patient at Pathway, where he was
    treated for “psychological conditions following his military service in
    Afghanistan.” In December of that year, Wong was hospitalized in a
    psychiatric ward after expressing “plans to carry out suicidal and homicidal
    intentions using a gun.” The record does not disclose how long Wong was
    hospitalized, but he remained a patient of Pathway until the following
    February.
    On February 13, 2018, Wong was terminated from the Pathway
    program “because he refused to comply with program policies and treatment
    plans and had brought weapons onto the campus.” Wong expressed “extreme
    anger and frustration” at Pathway’s clinical staff due to “numerous prior
    disagreements” and made specific threats to kill members of the staff by
    coming onto the campus and shooting them with a gun. These threats were
    directed at “one or more of the three women that [Wong] ultimately shot to
    death.”
    On the morning of March 9, 2018, Wong drove to the Veterans Home in
    a rental car and parked alongside the building where Pathway is located.
    Wong gained entry to the facility without having to pass through a gate,
    security check or any other physical barrier. He was “armed with a .308
    caliber semi-automatic rifle loaded with a 20-round magazine and a loaded
    12-guage double barrel shotgun.” He wore a tactical belt, earplugs, over-the-
    ear protection, and eye protection, and he carried approximately 100
    additional rounds of ammunition. “Wong was combat ready” and “was
    purposeful, deliberate, open and obvious in all of his actions.”
    3
    Wong entered the building through a boiler room door that he had
    propped open the previous day. He went to a “ ‘Group Room’ ” on the second
    floor, where 10 to 15 people were attending a going away party for a Pathway
    staff member. At approximately 10:19 a.m., Wong entered the Group Room,
    brandishing his weapons. He ordered veterans to leave and then released
    some staff members, one-by-one. Ms. Loeber, Dr. Golick, and Dr. Gonzales
    Shushereba remained in the Group Room with Wong.
    At 10:21 a.m., all available Napa County Sheriff deputies were
    dispatched to the Veterans Home pursuant to reports of an “ ‘active shooter’ ”
    and “ ‘possible shooting.’ ” Through radio updates, the dispatcher broadcast
    background information about Wong, reporting that he was armed with an
    assault rifle and a lot of ammunition, and had taken hostages. At
    approximately 10:26 a.m., Deputy Lombardi was the first officer to arrive at
    the scene. A person who had been released by Wong told Lombardi that
    Wong was holding three women and gave directions to the Group Room.
    Lombardi was also told that Wong had not fired his guns.
    Lombardi reached the Group Room at approximately 10:31 a.m.,
    partially pushed open a closed metal door and saw Wong with a rifle. Then
    Lombardi “let go of the door, let it close, backed up and took up a position
    covering the doorway.” At approximately 10:32 a.m., Lombardi fired his .223
    caliber rifle through the closed door into the Group Room. Wong fired back.
    During the shooting sequence, which lasted approximately 10 seconds,
    Lombardi fired 13 rounds and Wong fired 22 rounds.
    Law enforcement officers had no further engagement with Wong. After
    the shooting stopped, Lombardi “held his position of cover” for approximately
    six minutes, until other officers arrived and relieved him. Hours later, at
    4
    approximately 6:30 p.m., an FBI SWAT team entered the Group Room and
    found Wong and the three victims dead.
    An investigation by the California Highway Patrol concluded that
    Wong killed his hostages after he exchanged fire with Lombardi. According
    to autopsy reports, none of the bullets that Lombardi fired hit Wong or any of
    Wong’s victims. Acknowledging these facts, plaintiffs allege expressly that
    Wong shot his hostages after he exchanged gunfire with Lombardi. The
    Loebers allege further that Wong killed his hostages within “seconds” after
    he exchanged gunfire with Lombardi.
    II. Negligence Claims Against the County Defendants
    Plaintiffs allege that the County defendants are liable for the wrongful
    death of Wong’s victims because these defendants failed to exercise
    reasonable care in preparing for and responding to the shooting incident at
    Pathway. Both complaints allege that Lombardi is personally liable for his
    own negligence and the other County defendants are vicariously liable for
    acts and omissions of their employees, including but not limited to Lombardi.
    The Loebers divide their negligence claim into two causes of action
    alleging distinct theories of liability. First, they allege Lombardi failed to act
    reasonably when using deadly force. According to this theory, Lombardi
    breached his duty of care by firing the first shots of the day, and by firing into
    a closed door, thereby “precipitating” Wong to kill the hostages and himself.
    The Loebers’ second pleaded theory is that the County defendants had a
    special relationship with Christine Loeber, which gave rise to an affirmative
    duty to protect her from harm. This relationship was purportedly created by
    verbal assurances and offers of protection as well as a formal inter-agency
    agreement to provide security services at the Veterans Home. The Loebers
    5
    allege the County defendants breached their affirmative duty to protect Ms.
    Loeber from harm in failing to prevent Wong from shooting Ms. Loeber.
    The Golicks use essentially the same legal theories to support their
    negligence claim against the County defendants. They allege that these
    defendants owed Pathway employees a duty to exercise reasonable care to
    protect them from violent patients because the defendants had a special
    relationship with employees of Pathway. The Golicks allege this duty was
    breached because Lombardi failed to exercise reasonable care when using
    deadly force against Wong, and made unreasonable tactical decisions
    “sparking” Wong to kill the hostages and himself.
    III. The Demurrer Rulings
    The trial court sustained the County defendants’ demurrers to the third
    amended complaints, concluding plaintiffs fail to state facts establishing the
    duty element of their negligence claims. This ruling was based on three
    material findings.
    First, the court found that plaintiffs failed to allege facts establishing a
    duty of care under authority requiring law enforcement officers to act
    reasonably when using deadly force. (See e.g. Hayes v. County of San Diego
    (2013) 
    57 Cal.4th 622
     (Hayes).) This finding is based on the undisputed fact
    that it was Wong, not Deputy Lombardi, who shot and killed the victims and
    himself. The court found no authority or justification for finding a duty of
    care under the Hayes line of cases “to third-party victims killed by an
    extremely dangerous and well-armed shooter that a police officer is
    attempting to apprehend or subdue.”
    Second, the court found that plaintiffs did not allege facts supporting a
    legal duty of care arising under the “special relationship” doctrine. (Citing
    Adams v. City of Freemont (1998) 
    68 Cal.App.4th 243
    , 277 (Adams),
    6
    disapproved in part on another ground in Brown v. USA Taekwondo (2021)
    
    11 Cal.5th 204
    , 222, fn. 9 (USA Taekwondo).) Plaintiffs’ theory that
    Lombardi’s role in the incident gave rise to a special duty to protect the
    hostages was inconsistent with complaint allegations showing that Wong,
    rather than Lombardi, created the perilous situation that resulted in the
    deaths. Moreover, the court found, attempts by the County defendants to
    address security issues at Pathway prior to the March 2018 incident did not
    mean that they voluntarily assumed a duty to protect the decedents from
    Wong.
    Third, the court found that the facts alleged by plaintiffs do not support
    imposing a duty of care under factors set forth in Rowland v. Christian (1968)
    
    69 Cal.2d 108
     (Rowland).) As Rowland directs, the court considered the
    following factors: “the foreseeability of harm to the plaintiff, the degree of
    certainty that the plaintiff suffered injury, the closeness of the connection
    between the defendant's conduct and the injury suffered, the moral blame
    attached to the defendant’s conduct, the policy of preventing future harm, the
    extent of the burden to the defendant and consequences to the community of
    imposing a duty to exercise care with resulting liability for breach, and the
    availability, cost, and prevalence of insurance for the risk involved.” (Id. at
    p. 113.)
    Despite the County defendants conceding foreseeability for purposes of
    their demurrers, the trial court found that the Rowland factors weigh against
    finding a legal duty of care. The court reasoned that the connection between
    defendants’ conduct and the injury suffered was weak because allegations
    that Lombardi caused Wong to shoot the hostages were conjecture. Further,
    “responding to, locating, and attempting to neutralize an active shooter or
    hostage situation are not blameworthy conduct,” especially when contending
    7
    with an assailant like Wong who demonstrated he was committed to carrying
    out his plan. Moreover, the court found, holding police officers personally
    liable for negligently handling an active shooter and hostage situation would
    conflict with “ ‘the public nature of protection services [that] police officers
    provide to the community at large.’ ” (Quoting Adams, supra, 68 Cal.App.4th
    at p. 275.)
    DISCUSSION
    I. Issue on Appeal and Standard of Review
    On appeal from a judgment sustaining a demurrer, we
    “ ‘ “determine de novo whether the complaint alleges facts sufficient to state a
    cause of action . . . .” ’ ” (San Francisco CDC LLC v. Webcor Construction L.P.
    (2021) 
    62 Cal.App.5th 266
    , 276–277 (Webcor).) The “plaintiff in a negligence
    suit must demonstrate ‘ “a legal duty to use due care, a breach of such legal
    duty, and the breach as the proximate or legal cause of the resulting
    injury.” ’ ” (Vasilenko v. Grace Family Church (2017) 
    3 Cal.5th 1077
    , 1083
    (Vasilenko).)
    Although plaintiffs have also named CALVET and the State defendants
    in their lawsuits, the sole issue presented here is whether plaintiffs allege
    facts establishing the duty element of their negligence claims against the
    County defendants. “The existence of a duty is a question of law, which we
    review de novo.” (Vasilenko, 
    supra,
     3 Cal.5th at p. 1083.) The issue is
    reserved for courts to decide “ ‘because “legal duties are . . . merely conclusory
    expressions that, in cases of a particular type, liability should be imposed for
    damages done.” [Citation.] Duty is simply a shorthand expression for the
    sum total of policy considerations favoring a conclusion that the plaintiff is
    entitled to legal protection.’ ” (Camp v. State of California (2010) 
    184 Cal.App.4th 967
    , 975.)
    8
    We apply general principles of tort law to determine whether the
    County defendants owed plaintiffs’ decedents a legal duty of care. (Adams,
    supra, 68 Cal.App.4th at p. 264.) One such principle is that “[p]ublic
    employees are liable for injuries resulting from their acts or omissions to the
    same extent as private persons, except where otherwise exempted or
    immunized by law. ([Gov. Code,] § 820.)”1 (Ibid.) Also, “[a]s a general
    principle, a ‘defendant owes a duty of care to all persons who are foreseeably
    endangered by his conduct, with respect to all risks which make the conduct
    unreasonably dangerous.’ ” (Tarasoff v. Regents of University of California
    (1976) 
    17 Cal.3d 425
    , 434–435 (Tarasoff); see Civ. Code, § 1714.) However, a
    “[d]uty is not universal; not every defendant owes every plaintiff a duty of
    care. A duty exists only if ‘ “the plaintiff’s interests are entitled to legal
    protection against the defendant’s conduct.” ’ ” (USA Taekwondo, supra, 11
    Cal.5th at p. 213.) “Recovery for negligence depends as a threshold matter on
    the existence of a legal duty of care.” (Ibid.)
    Plaintiffs urge several theories on appeal for the duty of care they
    allege the County defendants owed decedents. Their first and primary
    contention is that the County defendants can be held liable for the wrongful
    deaths of the hostages because Deputy Lombardi breached a duty to act
    reasonably when he used deadly force against Wong. Plaintiffs also contend
    that the County defendants owed a tort duty of care to protect the hostages
    from third party harm, either because Lombardi’s conduct increased the risk
    that Wong would kill his hostages or because the County defendants had a
    special relationship with the hostages. Finally, plaintiffs argue that there is
    1 We do not reach issues of immunity, as these arise only after a court
    determines that the defendant otherwise owes a duty of care. (Davidson v.
    City of Westminster (1982) 
    32 Cal.3d 197
    , 201–202 (Davidson).)
    9
    no sound policy reason for limiting the County defendants’ duty of care
    arising under settled tort law.
    II. The Duty To Act Reasonably When Using Deadly Force
    We begin with the plaintiffs’ contention that Deputy Lombardi owed
    the decedents a tort duty of care because he used deadly force to attempt to
    subdue Wong. As we explain, peace officers owe a duty to act reasonably
    when using deadly force, but plaintiffs fail to allege facts showing that this
    duty encompassed an obligation to prevent Wong from shooting his hostages.
    “Unlike private citizens, police officers act under color of law to protect
    the public interest. They are charged with acting affirmatively and using
    force as part of their duties, because ‘the right to make an arrest or
    investigatory stop necessarily carries with it the right to use some degree of
    physical coercion or threat thereof to effect it.’ ” (Edson v. City of Anaheim
    (1998) 
    63 Cal.App.4th 1269
    , 1273, quoting Graham v. Connor (1989) 
    490 U.S. 386
    , 396.) Thus, under California law, a peace officer “ ‘ “may use reasonable
    force to make an arrest, prevent escape or overcome resistance, and need not
    desist in the face of resistance.” ’ ” (Brown v. Ransweiler (2009) 
    171 Cal.App.4th 516
    , 527 (Brown); see Pen. Code, § 835a.)
    An important corollary to these principles is that police officers have a
    duty in tort to act reasonably when employing deadly force against a suspect.
    (Hayes, supra, 57 Cal.4th at p. 629.) For example, in Grudt v. City of Los
    Angeles (1970) 
    2 Cal.3d 575
    , the widow of a man who was shot and killed by
    plainclothes officers presented a valid claim for negligence based on the
    officers’ lack of due care when they intentionally shot the decedent as he
    attempted to leave the scene of a traffic stop. (Grudt, at pp. 581, 587.)
    Similarly, in Munoz v. Olin (1970) 
    24 Cal.3d 629
     (Olin), arson investigators
    were liable for the wrongful death of a suspect because substantial evidence
    10
    supported a jury’s finding that the defendants failed to exercise due care
    when they killed the suspect as he ran away from them. (Olin, at pp. 635–
    636.) More recently in Hayes, sheriff’s deputies faced potential negligence
    liability for failing to exercise reasonable care when they shot and killed a
    suicidal man who approached them with a large knife. (Hayes, at pp. 629,
    639–640.)
    These cases illustrate that an “officer’s lack of due care can give rise to
    negligence liability for the intentional shooting death of a suspect.” (Olin,
    supra, 24 Cal.3d at p. 634.) This settled rule does not support plaintiffs’
    theory of negligence against the County defendants, however, because
    Lombardi did not shoot or kill Wong. The deputy shot at Wong, but none of
    his shots hit their mark.
    An officer’s lack of due care when employing deadly force may give rise
    to liability for injuries incurred by third parties in the deadly force incident.
    (Brown, supra, 
    171 Cal.App.4th 516
    ; Koussaya v. City of Stockton (2020) 
    54 Cal.App.5th 909
     (Koussaya).) In Brown, multiple officers fired guns while
    apprehending a murder suspect at a strip mall. (Brown, at pp. 521 & 523.)
    Plaintiff, an innocent bystander who was struck by a stray bullet, filed a civil
    action for battery and negligence against the officer who shot and killed the
    suspect. (Ibid. & fn. 5.) A grant of summary judgment to the officer was
    affirmed on appeal. (Id. at p. 526.) As a preliminary matter, the Brown court
    clarified that law enforcement officers do not “owe bystanders a duty different
    from the duty they owe to a suspect, which is the duty to use reasonable force
    under the totality of the circumstances.” (Id. at p. 526, fn. 10.) Ultimately,
    the court affirmed the summary judgment, finding the officer’s use of deadly
    force against the suspect reasonable as a matter of law. (Id. at pp. 532 &
    536.)
    11
    Brown was followed in Koussaya, supra, 
    54 Cal.App.5th 909
    , where a
    woman alleged police were liable for injuries she sustained while being held
    hostage by bank robbers. The woman was one of three hostages the bank
    robbers took after police confronted them at the bank. (Id. at p. 915.) The
    robbers walked the hostages through the bank parking lot, ignoring
    commands from an officer who aimed his weapon at them and ordered them
    to stop, and the robbers fled with their hostages in a Ford Explorer. Less
    than a minute later, a hostage was shot by one of the robbers and pushed out
    of the Explorer. Then another robber “fired a barrage of bullets” from his
    assault rifle at a pursuing police car, shattering the back window of the
    Explorer. (Id. at p. 916.) The pursuit evolved into a high speed chase and
    twice during the chase officers exchanged fire with the robber in the back of
    the Explorer. (Ibid.) Shortly after the second exchange of gunfire, the
    plaintiff decided to jump out of the Explorer, fearing she would be shot if she
    remained in the car when the chase ended. (Id. at p. 918.) ”Minutes” later,
    the chase did end, “at which point police officers fired several hundred rounds
    in the Explorer, killing two of the robbers . . . and the remaining hostage.”
    (Id. at p. 919.)
    The Koussaya plaintiff sued the city and the officers who fired at the
    Explorer while she was in it, alleging causes of action for assault and battery,
    intentional infliction of emotional distress and negligence. (Koussaya, supra,
    54 Cal.App.4th at p. 919.) Her theory was that the officers’ use of deadly
    force against the robbers was unreasonable and had caused her injuries.
    (Ibid.) The city and the officer defendants filed separate motions for
    summary judgment, which were granted. (Id. at p. 920 & 924.) Affirming,
    the Koussaya court found the officers’ use of deadly force against the robbery
    suspects was reasonable as a matter of law. (Id. at p. 936.)
    12
    Under Brown and Koussaya, negligence liability for an officer’s
    unreasonable use of deadly force may potentially extend to unintended
    victims whom the officer injures in the course of a deadly force incident. If a
    third party suffers physical injury during a deadly force incident, that person
    may have a negligence claim based on the officer’s duty to act reasonably
    when using deadly force against the suspect. (Brown, supra, 171 Cal.App.4th
    at p. 534; Koussaya, supra, 54 Cal.App.5th at p. 937.) That is not the
    situation pleaded by the plaintiffs in the present case. Nobody suffered a
    physical injury during the exchange of gunfire between Lombardi and Wong.
    Instead, after Lombardi stopped engaging with Wong, Wong shot the
    hostages and himself. “Although every person generally ‘has a duty to
    exercise reasonable care to avoid causing injury to others’ [citation], ‘as a
    general matter, there is no duty to act to protect others from the conduct of
    third parties [citation].’ ” (Barenborg v. Sigma Alpha Epsilon Fraternity
    (2019) 
    33 Cal.App.5th 70
    , 76.) There are exceptions to this general rule, some
    of which we address later in this opinion. But plaintiffs cite no authority for
    their theory that, because Lombardi attempted to apply deadly force against
    Wong, he thereby assumed a tort duty of care to the hostages to prevent
    Wong from subsequently killing them.
    Plaintiffs rely heavily on Hayes, supra, 57 Cal.4th at p. 629. In Hayes,
    sheriff’s deputies shot and killed a suicidal man named Shane when he
    approached them with a large knife in hand. (Id. at pp. 625–626.) Shane’s
    daughter filed a wrongful death action against the deputies and the county in
    federal court, alleging constitutional violations and a state law claim for
    negligence. (Id. at p. 627.) Plaintiff based her negligence claim on two
    distinct theories, alleging that the deputies’ use of deadly force was
    unreasonable or, alternatively, that the deputies “negligently provoked the
    13
    dangerous situation in which the use of deadly force was justified.” (Ibid.)
    Following a grant of summary judgment to the defendants, the Ninth Circuit
    sought guidance from our Supreme Court as to whether, under California
    negligence law, “ ‘sheriff’s deputies owe a duty of care to a suicidal person
    when preparing, approaching, and performing a welfare check on him.’ ” (Id.
    at p. 630.)
    As a preliminary matter, the Hayes court found that the Ninth Circuit
    had not accurately framed the relevant issue. (Hayes, supra, 57 Cal.4th at
    p. 630.) The court reasoned that although the plaintiff relied on multiple
    theories, she had only one indivisible cause of action for the single injury that
    she suffered—the shooting death of her father. (Id. at p. 631.) Absent a
    separate injury from preshooting conduct, the court had no occasion to
    address whether law enforcement personnel owe an independent duty of care
    with respect to their preshooting conduct. (Ibid.) Thus, the Hayes court
    reframed the issue as whether “ ‘liability can arise from tactical conduct and
    decisions employed by law enforcement preceding the use of deadly force.’ ”
    (Id. at p. 630.) Ultimately, the court concluded that law enforcement’s
    preshooting conduct may be relevant “to the extent it shows, as part of the
    totality of the circumstances, that the shooting itself was negligent.” (Id. at
    p. 631.) In reaching this conclusion, the court cautioned that “the
    reasonableness of the officers’ preshooting conduct should not be considered
    in isolation,” but “should be considered in relation to the question whether
    the officers’ ultimate use of deadly force was reasonable.” (Id. at p. 632.)
    In the present case, plaintiffs argue that Hayes validates their
    negligence claims against the County defendants by (1) confirming that
    Lombardi owed the decedents a duty to act reasonably when using deadly
    force, and (2) clarifying that this duty is broad in scope, embracing any
    14
    tactical decision bearing on the reasonableness of Lombardi’s conduct. We
    are not persuaded. Hayes is factually and legally distinguishable because the
    decedent in that case was killed by law enforcement officers, and there was
    no dispute the officers owed Shane a duty in tort to act reasonably when
    using deadly force. (See Hayes, supra, 57 Cal.4th at pp. 626, 637.) Here, by
    contrast, the pleaded facts establish that the decedents were shot by Wong,
    not by an officer using deadly force. Plaintiffs turn Hayes on its head by
    characterizing Lombardi’s use of a firearm as actionable deadly force,
    notwithstanding the fact that Lombardi injured nobody; it was Wong who
    intentionally shot and killed the decedents.
    Contrary to plaintiffs’ theory, Hayes eschews the idea that an officer’s
    obligation to act reasonably in using deadly force functions independently of
    an injury the officer inflicts. We see this in the court’s discussion of Adams,
    supra, 
    68 Cal.App.4th 243
    . (Hayes, supra, 57 Cal.4th at p. 637.) Adams
    holds that peace officers do not have a legal duty to take reasonable care in
    attempting to prevent a threatened suicide from being carried out. (Adams,
    at p. 276.) The officers’ interaction with Mr. Adams had culminated with
    them discharging their weapons at him, immediately after Adams fatally
    shot himself. (Id., at pp. 254–255.) The Hayes court distinguished Adams as
    a case that did not involve “a death by police shooting.” (Hayes, at p. 637.)
    Instead, the decedent’s family in Adams attempted to hold officers liable for a
    range of “conduct that turned out (with the benefit of hindsight) to have
    increased” the emotional imbalance of the decedent, thereby “contributing to
    his suicide.” (Hayes, at p. 637.) The validity of the Adams court’s holding
    that officers owed no duty of care was “not at issue” in Hayes because Adams
    involved a death by suicide allegedly precipitated by police conduct, whereas
    15
    “Shane’s death . . . was the direct result of the officers’ use of deadly force.”
    (Hayes, at p. 637, italics added.)
    By contrast, Hayes also considered—and partially disapproved—Munoz
    v. City of Union City (2004) 
    120 Cal.App.4th 1077
     (Munoz), a case decided by
    the same panel as Adams that did involve a death by police shooting. (Hayes,
    supra, 57 Cal.4th at p. 639.) In Munoz, a jury found an officer liable for
    negligence when he shot and killed a mentally ill woman who had been
    threatening her family with a knife. (Munoz, at pp. 1081, 1083, 1087.) The
    Munoz court affirmed the negligence verdict based on substantial evidence of
    the officer’s unreasonable use of deadly force. (Id. at pp. 1101–1104.) Two
    justices went on to find that liability could not attach for tactical decisions
    the officer made in responding to the family’s request for emergency
    assistance because the officer had no preshooting duty to act reasonably
    (Munoz, at pp. 1094–1098), a finding the Hayes court disapproved as
    conflicting with its conclusion that the officer’s duty “extends to the totality of
    circumstances surrounding the shooting.” (Hayes, at p. 638, 639 fn. 1.)
    Hayes draws an explicit “distinction” between Adams and Munoz,
    which we find useful in resolving the present appeal: “Adams was a suicide
    case, whereas Munoz . . . was a use-of-deadly-force case.” (Hayes, supra, 57
    Cal.4th at p. 636.) That is, Adams killed Adams; the police killed Munoz.
    The Hayes shooting was analogous to Munoz, in that the officers had a duty
    to act reasonably when using deadly force against the decedents, and that
    duty included consideration of the officer’s preshooting conduct. The Hayes
    shooting was not analogous to Adams, notwithstanding the fact that the
    decedents in both cases were suicidal and the officers in both cases
    discharged their weapons. (Hayes, at p. 637, italics omitted.) The crucial
    distinction was that the officers in Adams agitated a suicidal man and then
    16
    shot at him “moments after” he fatally shot himself, whereas the suicidal
    man in Hayes was killed by the deputies. (Hayes, at p. 637.) We draw the
    parallel distinction here in concluding that this is not a use of deadly force
    case because Lombardi stopped shooting and then Wong murdered his
    hostages. The hostages’ deaths were allegedly precipitated by law
    enforcement’s conduct but were not “the direct result of the [deputy’s] use of
    deadly force.” (See Hayes, at p. 637.)
    If someone had been injured or killed during the exchange of gunfire
    between Lombardi and Wong, the question of Lombardi’s civil liability might
    be different. Risk of injury of that kind is what makes an officer’s use of
    deadly force so dangerous. (See, Tarasoff, supra, 17 Cal.3d at pp. 434–435
    [duty of care owed “ ‘to all persons who are foreseeably endangered by
    [defendant’s] conduct, with respect to all risks which make the conduct
    unreasonably dangerous’ ”].) As it is, plaintiffs allege a different kind of
    injury, one in which Lombardi’s use of force was almost incidental. They
    allege that Wong threatened to kill Pathway employees and subsequently
    acted on that threat, by arming himself, taking hostages, and—after
    exchanging shots with Lombardi—killing the hostages and himself. These
    pleaded facts preclude plaintiffs from relying on Deputy Lombardi’s duty to
    refrain from the unreasonable use of deadly force as a basis for holding the
    County defendants civilly liable for the wrongful deaths of their loved ones.
    III. The Duty To Prevent Third Party Harm
    Plaintiffs contend that even if Deputy Lombardi’s use of a firearm is
    not a sufficient basis for holding the County defendants liable for the
    wrongful deaths of the hostages under Hayes, other settled tort principles
    establish that the County defendants owed a tort duty to protect the hostages
    from Wong.
    17
    A. Legal Principles
    Under California law, the general duty to exercise due care for the
    safety of others is broad, “but it has limits.” (USA Taekwondo, supra, 11
    Cal.5th at p. 214.) This general duty of care applies “only when it is the
    defendant who has ‘ “created a risk” ’ of harm to the plaintiff, including when
    ‘ “the defendant is responsible for making the plaintiff’s position worse.” ’ ”
    (Ibid.) By contrast, a defendant is generally not liable in tort for failing to
    protect another from a peril that the defendant did not create. (Ibid.) This is
    because the law does not impose a general duty to protect others from the
    conduct of third parties. (Ibid.; see e.g., Williams v. State of California (1983)
    
    34 Cal.3d 18
    , 23 (Williams) [there is no general “duty to come to the aid of
    another”].)
    The no-duty-to-protect rule embodies the principles that “one owes no
    duty to control the conduct of another, nor to warn those endangered by such
    conduct.” (Davidson, supra, 32 Cal.3d at p. 203.) These principles apply to
    law enforcement officers who, “like other members of the public, generally do
    not have a legal duty to come to the aid of [another] person.” (Lugtu v.
    California Highway Patrol (2001) 
    26 Cal.4th 703
    , 717 (Lugtu); see also
    Benavidez v. San Jose Police Dept. (1999) 
    71 Cal.App.4th 853
    , 859–860.)
    Thus, in Davidson, police officers surveilling a laundromat watched as a man
    suspected of stabbing women in the laundromat “entered and left the
    laundromat ‘several times.’ ” (Davidson, at p. 201.) The officers saw Ms.
    Davidson in the laundromat but did not warn or otherwise intercede to
    protect her and, foreseeably, the suspect eventually stabbed her. (Ibid.) Our
    Supreme Court concluded no cause of action for negligence was stated
    because the officers owed Davidson no “duty to warn or protect.” (Id. at
    p. 209.)
    18
    But the “no-duty-to-protect rule is not absolute,” as there are settled
    exceptions to it. (USA Taekwondo, supra, 11 Cal.5th at p. 215.) Plaintiffs
    rely on two exceptions in this case. First, they contend that Lombardi owed
    plaintiffs a duty of reasonable care because his conduct increased the risk
    that Wong would harm his hostages. Second, plaintiffs contend that
    Lombardi and the County defendants had a special relationship with the
    decedents that gave rise to a duty to protect them from Wong.
    In USA Taekwondo, our Supreme Court articulated the legal
    framework for deciding whether an exception to the no-duty-to-protect rule
    applies. (USA Taekwondo, supra, 11 Cal.5th at pp. 209 & 211.) “First, the
    court must determine whether there exists a special relationship between the
    parties or some other set of circumstances giving rise to an affirmative duty
    to protect. Second, if so, the court must consult the factors described in
    Rowland to determine whether relevant policy considerations counsel
    limiting that duty.” (USA Taekwondo, at p. 209, citing Rowland, supra, 
    69 Cal.2d 108
    .)
    B. Increasing the Risk of Harm
    Plaintiffs’ assertion that the County defendants owed them a tort duty
    of care because Deputy Lombardi’s actions increased the risk Wong would kill
    his hostages implicates two lines of authority.
    First, as we have noted, the duty to exercise reasonable care for the
    safety of others includes an obligation not to place another person in a
    dangerous situation or to expose the person to an unreasonable risk of harm.
    (Lugtu, supra, 26 Cal.4th at p. 717; see also p. 718.) In Lugtu, for example, a
    patrol officer who ordered a speeding motorist to pull over owed passengers of
    the vehicle a duty to exercise reasonable care not to expose them to a risk of
    harm by other motorists. (Id. at pp. 715–717.) In that situation, the general
    19
    rule that there is no duty to protect a plaintiff from third party injury did not
    apply because the officer had exercised his authority to direct the motorist to
    stop in the center median strip of a divided highway; in giving that directive,
    the officer had a duty to use reasonable care “so as not to place the person in
    danger or to expose the person to an unreasonable risk of harm.” (Id. at
    p. 717; see also p. 718.)
    Another relevant line of authority characterizes conduct that increases
    the risk of third party harm as an exception to the no-duty-to-protect rule.
    Sometimes called the negligent undertaking doctrine or the Good Samaritan
    rule, this theory “prescribes the conditions under which a person who
    undertakes to render services for another may be liable.” (Paz v. State of
    California (2000) 
    22 Cal.4th 550
    , 553 (Paz); see Rest.3d Torts, Liability for
    Physical and Emotional Harm (2012) § 42 [Duty Based on Undertaking].)
    Under this doctrine, “one who undertakes to aid another is under a duty to
    exercise due care in acting and is liable if the failure to do so increases the
    risk of harm or if the harm is suffered because the other relied on the
    undertaking.” (Paz, at pp. 558–559; see also Delgado v. Trax Bar & Grill
    (2005) 
    36 Cal.4th 224
    , 249 (Delgado); Williams, supra, 34 Cal.3d at p. 23.)
    The present case does not fall squarely within either line of authority.
    Lugtu is factually inapposite because plaintiffs here do not allege that
    Lombardi used his authority as a law enforcement officer to issue a directive
    that placed the hostages in a dangerous situation. (See Lugtu, 
    supra,
     26
    Cal.4th at pp. 717–718.) Instead, they allege facts that establish Wong
    created the dangerous situation by implementing his plan to murder
    Pathway employees, and succeeded in his plan because the State defendants
    failed to protect them from foreseeable harm. (See e.g., Delgado, 
    supra,
     
    36 Cal.4th 224
     [discussing business proprietor’s duty to secure premises against
    20
    foreseeable criminal acts of third parties].) Plaintiffs do not allege that the
    County defendants placed the hostages in danger. And to extent they fault
    the County defendants for increasing the preexisting danger Wong posed,
    this case also differs from Lugtu in that Deputy Lombardi was not exercising
    authority to direct the behavior of the hostages (or Wong).
    As for the negligent undertaking doctrine, it does not apply because
    “the scope of any duty assumed depends upon the nature of the undertaking.”
    (Delgado, 
    supra,
     36 Cal.4th at p. 249; see e.g. Mann v. State of California
    (1977) 
    70 Cal.App.3d 773
    , 776 & 780 [state liable for officer’s negligence in
    leaving stranded motorist unprotected after officer undertook to investigate a
    dangerous situation].) In this case, plaintiffs allege that Lombardi was the
    first officer to respond to a call for emergency assistance, and that he
    attempted to restrain Wong. These allegations show that Lombardi
    undertook to discharge his duty to protect the public. “A law enforcement
    officer’s duty to protect the citizenry is a general duty owed to the public as a
    whole.” (Lopez v. Southern Cal. Rapid Transit Dist. (1985) 
    40 Cal.3d 780
    ,
    799; see also Adams, supra, 68 Cal.App.4th at p. 275 [“law enforcement is not
    legally responsible to individual citizens to prevent their victimization by
    crime because this responsibility is ‘ “a public duty, for neglect of which” ’ ” an
    officer is not liable in tort].) Plaintiffs do not allege facts indicating that
    Lombardi assumed a duty toward the hostages that was distinct from or
    greater than his duty to other members of the public. (See Lehto v. City of
    Oxnard (1985) 
    171 Cal.App.3d 285
    , 291–292 (Lehto) [officer’s negligence
    liability cannot be predicated on duty of care to the public at large].)
    More importantly, in order to state a valid claim under either theory of
    increased risk of harm, the complaint must plead facts—not mere
    conclusions, as we have here—establishing that Lombardi’s acts increased
    21
    the risk Wong would murder his hostages. (Lopez v. City of San Diego (1987)
    
    190 Cal.App.3d 678
    , 683 (Lopez).) In failing to plead facts linking Deputy
    Lombardi’s conduct to the hostages’ murders, this case is analogous to Lopez,
    a negligence action against a city and its police department, filed by victims
    and survivors of a mass shooting at a fast-food restaurant. (Id. at pp. 680,
    682.)
    Lopez affirmed the sustaining of a demurrer, relying on negligence
    cases addressing police officers’ duties. (Lopez, supra, 190 Cal.App.3d at
    pp. 680–681.) The gravamen of plaintiffs’ complaint was that the “police
    defendants were negligent in failing to exercise reasonable care in responding
    to and handling the crisis” created by the perpetrator of the random shooting.
    (Id. at p. 680.) One factual theory was that the police defendants’ affirmative
    acts placed the victims in peril or increased their risk of harm. (Id. at p. 681.)
    Plaintiffs argued that they stated a valid negligence claim under this theory
    by alleging that the officers delayed for more than an hour before
    implementing their plan to “ ‘neutralize’ ” the shooter and rescue the
    hostages. (Id. at p. 682.) The Lopez court rejected this argument because,
    regardless of whether the officers’ conduct was reasonable, the plaintiffs had
    not stated facts to establish a direct connection between that conduct and an
    increased risk of harm. (Id. at p. 683.) Absent that direct factual connection,
    the allegedly unreasonable delay did not make “the risk of harm to which the
    victims were subject . . . any greater than that to which the victims were
    exposed before the police arrived.” (Id. at p. 682.)
    As in Lopez, the plaintiffs in this case allege that the failure of law
    enforcement to exercise reasonable care in responding to a crisis increased
    the risk of harm to victims of an armed assailant. Plaintiffs primarily focus
    on Lombardi’s efforts to engage the suspect whereas the Lopez plaintiffs took
    22
    an opposite stance, challenging a police decision to delay engagement. Under
    either scenario, in order to state a claim for affirmatively increasing a risk of
    harm, plaintiffs must allege a “direct connection” between the challenged
    conduct and some risk of harm or heightened risk of harm that would not
    otherwise have arisen if not for the defendant’s conduct. (Lopez, supra, 190
    Cal.App.3d at p. 683.)
    Here, the third amended complaints contain allegations that
    Lombardi’s conduct prompted Wong to kill his hostages, but the alleged
    connections between Lombardi’s actions and Wong’s crimes are little more
    than speculation. First, plaintiffs allege that Lombardi “agitat[ed]” Wong
    and “exacerbated the situation” by opening the door to the Group Room and
    making his presence known. In our view, the only material fact contained in
    this allegation—that Lombardi made his presence known—does not support
    a reasonable inference that he thereby increased the risk that Wong would
    complete his murderous plan. Surely, Wong would have expected law
    enforcement to respond to his hostage-taking.
    Next, plaintiffs allege that Lombardi’s failure to enter the Group Room
    and kill Wong after making his presence known further agitated Wong and
    “caused” him “to consider shooting his hostages.” This inaction made the
    “situation worse” because, by “insert[ing]” himself into the situation,
    Lombardi prevented the hostages or other officers from negotiating with
    Wong, plaintiffs allege. Again, the factual components of these allegations do
    not support a reasonable inference that Lombardi appreciably increased the
    risk that Wong would harm his hostages. To the contrary, other allegations
    in the complaint show that Wong considered shooting one or more of the
    women he took hostage well before Deputy Lombardi appeared on the
    scene—he verbalized this threat on a prior occasion and then showed up
    23
    armed and ready to carry it out. Everyone regrets that Lombardi was unable
    to prevent the senseless loss of life here, but we cannot reason backwards
    from the disastrous outcome to attribute Wong’s intentional killing of his
    hostages to Lombardi’s conduct, based on mere conjecture that if Lombardi
    had not inserted himself, a better outcome could have been achieved. As for
    Lombardi’s failure to kill Wong, an officer does not increase a risk of harm
    “by failing to stop an individual from acting dangerously.” (Lehto, supra, 171
    Cal.App.3d at p. 291.)
    Finally, plaintiffs allege that Lombardi further “agitated and provoked”
    Wong and “exacerbated the problem” by firing bullets through a closed door
    and hitting nobody. But the fact that Lombardi’s attempt to subdue Wong
    was unsuccessful is not proof that Lombardi increased or materially altered
    the risk that Wong would shoot the hostages and himself, as he had
    threatened to do. Failing to eliminate a pre-existing risk of harm does not
    satisfy the element of increased risk required to establish a negligent
    undertaking. (Hanouchian v. Steele (2020) 
    51 Cal.App.5th 99
    , 115; Paz,
    
    supra,
     22 Cal.4th at p. 560.) Nor should we be distracted by the question of
    whether Lombardi placed the hostages at risk of becoming accidental victims
    of the shots he fired from behind the closed door—or of being caught in
    crossfire as Wong shot back at Lombardi—as neither of these risks
    materialized.
    Plaintiffs’ allegations, in sum, fault Lombardi for doing too much
    (opening the door, firing the first shots), but also for doing too little (failing to
    enter the room and shoot Wong). “In volatile situations, one can always
    argue that the arrival of police officers caused an incremental increase in
    tension at the scene, and thus increased the risk of injury occurring” (Adams,
    supra, 68 Cal.App.4th at p. 284), and whenever tragedy ensues one can argue
    24
    that a different police response would have produced a better outcome. But
    this sort of speculative, after-action critique falls short. “[N]o authority exists
    imposing a duty where police conduct only incrementally increased the risk to
    which the injured person was already exposed.” (Ibid.) Subjecting an officer
    to tort liability based on nothing more substantial “would eviscerate. . . the
    public duty rule, which protects police officers from the burden of assuming
    greater obligations to others by virtue of their employment.” (Id. at p. 285.)
    It would also place officers in the impossible position of having “to choose
    between refusing to offer assistance” and “assuming full responsibility for the
    . . . welfare” of potential victims of violent crime. (Id. at p. 273.)
    Also, plaintiffs’ conclusory allegations that Lombardi’s conduct
    prompted Wong to kill his hostages are undermined by other pleaded facts,
    proof of which would show that Wong painstakingly prepared his murderous
    plan and that lax security by the State defendants enabled him to execute on
    the plan, regardless of how Lombardi responded to the report of a crime-in-
    progress. Thus, we find the factual allegations in the complaint insufficient
    to prove that Lombardi increased the risk of harm the decedents already
    faced as the targeted victims of Wong’s heinous crimes.
    C. The Special Relationship Doctrine
    Plaintiffs also claim that the County defendants owed a duty of care
    under the special relationship doctrine, based on Lombardi’s interactions
    with Wong and prior contacts between the Sheriff’s Department and
    Pathways.
    A duty of care to protect a victim from third party harm may arise
    when the defendant has a special relationship with either the victim or the
    third party. (Zelig v. County of Los Angeles (2002) 
    27 Cal.4th 1112
    , 1129;
    Rest.3d Torts, Liability for Physical and Emotional Harm (2012) § 40 [Duty
    25
    Based on Special Relationship with Another].) “A special relationship
    between the defendant and the victim is one that ‘gives the victim a right to
    expect’ protection from the defendant, while a special relationship between
    the defendant and the dangerous third party is one that ‘entails an ability to
    control [the third party’s] conduct.’ [Citation.] Relationships between
    parents and children, colleges and students, employers and employees,
    common carriers and passengers, and innkeepers and guests, are all
    examples of special relationships that give rise to an affirmative duty to
    protect. [Citations.] The existence of such a special relationship puts the
    defendant in a unique position to protect the plaintiff from injury. The law
    requires the defendant to use this position accordingly.” (USA Taekwondo,
    supra, 11 Cal.5th at p. 216.)
    Allegations regarding Lombardi’s conduct at the crime scene do not
    show that he had a special relationship with the hostages. “[A] special
    relationship with a person in peril is not established simply because police
    officers responded to a call for assistance and took some action at the scene.”
    (Adams, supra, 68 Cal.App.4th at p. 279 [collecting cases].) Cases finding a
    special relationship based on the performance of police duties are rare and
    involve situations in which the victim detrimentally relied on some conduct
    or representation by the officer. (Id. at p. 279–280; Lopez, supra, 190
    Cal.App.3d at p. 681.) “The reliance must have exposed the victim to a risk of
    harm which was greater than the harm to which the victim was already
    exposed.” (City of Santee v. County of San Diego (1989) 
    211 Cal.App.3d 1006
    ,
    1016.) In this case, plaintiffs do not allege that the hostages detrimentally
    relied on anything that Deputy Lombardi said or did. Furthermore, as we
    have explained, plaintiffs do not allege objective facts establishing that
    Lombardi’s conduct increased the danger Wong would kill his victims.
    26
    In a separate argument, the Golicks contend that the entire Sheriff’s
    Department, not just Lombardi, had a special relationship with the hostages
    that arose prior to the shooting incident. There are two strands to this
    argument. First, the Golicks rely on a 2008 “ ‘Interagency Agreement’ ”
    between the Sherriff’s Department and CALVET. According to the complaint
    allegations, this contract obligated the Department to “respond to all calls for
    service” at the Veterans Home, including “ ‘criminal, non-criminal, and traffic
    related calls.’ ” The Golicks argue that because the Department had a
    contractual duty to provide “protection” at the Veterans Home, the County
    defendants had a special relationship with the hostages with an attendant
    duty to protect them from Wong.
    The Golicks base their contractual duty theory on Seo v. All-Makes
    Overhead Doors (2002) 
    97 Cal.App.4th 1193
    . In that case, a subtenant of
    commercial property who was injured while operating an electronic gate filed
    a negligence suit against a company that had done repair work on the gate.
    (Id. at p. 1198.) The Seo court recognized that a duty of care can arise out of
    a contractual relationship but found no such duty in that case because the
    defendant had not agreed to maintain the gate or inspect it for defects. (Id.
    at p. 1204.) We reach a similar conclusion here. Plaintiffs allege that the
    Sheriff’s Department had a special relationship with the decedents arising
    out of the Interagency Agreement, but they do not incorporate that contract
    or its terms into their pleadings. They allege only that the Department had a
    contractual obligation to respond to service calls at the Veterans Home, but
    this allegation does not establish that the Department assumed a contractual
    duty to protect the decedents from Wong, or to otherwise prevent Pathway
    patients from harming members of Pathway’s staff.
    27
    The second part of the Golicks’ argument is that the County defendants
    made verbal assurances during the year prior to the shooting incident, which
    created a duty to protect the hostages from Wong. According to the
    complaint, in July 2017, Sergeant John Hallman met with Christine Loeber
    to talk about the Sheriff’s Department providing security at Pathway and
    requested a copy of Pathway’s floorplan. After the meeting, Jennifer Gonzalez
    Shushereba emailed the floorplan to Hallman. The following month,
    Gonzalez Shushereba wrote to Hallman to ask specific safety questions,
    which Hallman answered. Hallman thanked her for her “ ‘willingness to work
    together,’ ” and offered to meet and discuss safety concerns further. Around
    this same time period, Hallman also accepted an invitation from CALVET to
    participate in a “Veterans Home Safety Summit,” and met with people at
    CALVET about security issues at the Veterans Home.
    On appeal, the Golicks argue that Hallman’s interactions at the
    Veterans Home created a special relationship that required the Department
    to “warn and protect” Wong’s victims. They base this argument on Carpenter
    v. City of Los Angeles (1991) 
    230 Cal.App.3d 923
     (Carpenter), a case that is
    easily distinguished. Carpenter was a negligence case brought against a city
    by a plaintiff who was shot after he testified in a criminal case against a man
    named Jenkins. (Id. at p. 926–927.) The plaintiff alleged that he had a
    special relationship with the city because the city had solicited his
    cooperation in the prosecution and assured him Jenkins posed no danger,
    which plaintiff relied on in agreeing to testify at the preliminary hearing.
    (Id. at p. 929.) Plaintiff alleged further that the city knew Jenkins had
    attempted to arrange a contract to kill plaintiff and that it breached its duty
    of care by failing to warn plaintiff of this. (Ibid.) The trial court granted the
    city summary judgment, which was reversed on appeal. (Id. at p. 926.) The
    28
    Carpenter court held that “appellant, as a witness in a criminal prosecution
    who had been assured that the defendant posed no real danger to him,
    enjoyed a special relationship with the City, through its police department,
    such that the City owed appellant a duty of care, which required it to warn
    appellant about Jenkins’s subsequent threat to appellant’s life.” (Id. at
    p. 931.)
    Carpenter is not authority for the Golicks’ special relationship theory
    because Carpenter involved an express assurance that a specific danger did
    not exist, which the plaintiff relied on in agreeing to testify. Here, the
    County defendants did not secure assistance from the victims in exchange for
    an offer to protect them from Wong. Nor did Sargent Hallman or any other
    officer assure anyone that Wong posed no danger. The Golicks argue this
    case is like Carpenter because Hallman gave the hostages a “false sense of
    security,” which made them more vulnerable to injury, but they do not allege
    facts to support this theory. They do not allege, for example, that Hallman
    assured the hostages or anyone at Pathway that there was no reason to fear a
    former patient like Wong who threatened retribution. Allegations about
    Hallman’s interactions at the Veterans Home suggest Pathway staff were
    keenly aware that their patients were potentially dangerous.
    D. The Rowland Factors
    Plaintiffs argue that the trial court erred by using the Rowland factors
    to support its conclusion that the County defendants owe no duty of care
    here. As plaintiffs acknowledge, the “purpose of the Rowland factors is to
    determine whether the relevant circumstances warrant limiting a duty
    already established.” (USA Taekwondo, supra, 11 Cal.5th at p. 221.)
    Rowland is not an alternative route “to recogniz[ing] legal duties in new
    contexts.” (Ibid.) In this case, the trial court ruled on the demurrers before
    29
    our high court had decided USA Taekwondo and did not have the benefit of
    the guidance provided there. We conclude that any error the trial court may
    have made with regard to the Rowland factors was harmless. Plaintiffs’
    allegations being insufficient to allege a duty of care under any of the theories
    discussed above, we need not consider whether the Rowland factors would
    limit such a duty.
    IV. Denial of Leave to Amend
    The Golicks contend the trial court erred by denying them the
    opportunity to file a fourth amended complaint. Denial of leave to amend is
    an abuse of discretion when a plaintiff demonstrates a reasonable possibility
    that a defect in the pleading can be cured by amendment. (Webcor, supra, 62
    Cal.App.5th at pp. 276–277.) Here, the Golicks contend the trial court
    abused its discretion by denying them access to documents they had sought
    in discovery, and an opportunity to amend their claims in light of the
    documents. We are unpersuaded.
    A few weeks after filing their third amended complaints, plaintiffs filed
    a motion to compel production of “three training documents” that the Napa
    County Sherriff’s Office had withheld from discovery pursuant to a claim of
    privilege. Plaintiffs argued there was good cause for ordering production of
    these documents because, when the trial court sustained a prior demurrer, it
    afforded plaintiffs leave to amend to allege additional facts supporting their
    claim that Lombardi’s use of deadly force was unreasonable, and the
    withheld documents were relevant to show Lombardi acted against his
    training.
    The trial court accepted this theory and granted plaintiffs’ motion to
    compel, but stayed its order while the County defendants sought writ review.
    The day after the writ petition was denied, the trial court was holding a
    30
    hearing on the County defendants’ demurrers. At the conclusion of the
    hearing, plaintiffs’ counsel requested an order compelling production of the
    training documents within 10 days. The court denied the request because it
    was “in the midst of” deciding a demurrer, and it “would be prudent” to make
    that decision before enforcing any discovery orders. The court continued:
    “. . . I am concerned, depending on what is ordered here, that there is no need
    to turn over anything.”
    The Golicks contend the trial court abused its discretion by denying
    plaintiffs “the benefit” of the training documents, which were “essential” for
    plaintiffs to plead facts showing that Deputy Lombardi’s actions were
    unreasonable. But as the trial court recognized plaintiffs’ theory, that
    Lombardi failed to act reasonably in that he failed to follow his training, was
    mooted by orders sustaining the County defendants’ demurrers on the
    threshold issue of duty. The Golicks articulate no theory upon which the
    training documents would establish they were owed a duty of care in this
    case. Thus, they fail to demonstrate that denying leave to amend was an
    abuse of discretion.
    DISPOSITION
    The judgments are affirmed.
    TUCHER, P.J.
    WE CONCUR:
    FUJISAKI, J.
    RODRÍGUEZ, J.
    Golick et al v. State of California et al./Loeber et al. v. State of California et al. (A162137/A162138)
    31
    Trial Court:   Napa County Superior Court
    Trial Judge:   Hon. Monique Langhorne
    Counsel:       Foreman & Brasso, Ronald D. Foreman for Plaintiffs and
    Appellants Marc Golick, et al.
    Law Office of Scott Righthand, Scott D. Righthand and
    Brittany D. Rogers; Law Office of Gary Simms, Gary L.
    Simms for Plaintiffs and Appellants Donald Loeber, et
    al.
    Allen, Glaessner, Hazelwood & Werth, Dale L. Allen, Jr.,
    and John B. Robinson for Defendants and Respondents
    County of Napa, Napa County Sheriff’s Office, and
    Steve Lombardi
    32