Duncan v. Kihagi ( 2021 )


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  • Filed 8/9/21; Certified for Partial Publication 9/1/21 (order attached)
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    FIRST APPELLATE DISTRICT
    DIVISION ONE
    DALE DUNCAN et al.,
    Plaintiffs and Appellants,
    A153521
    v.
    ANNE KIHAGI et al.,                                      (City and County of San
    Francisco Super. Ct.
    Defendants and Appellants.
    No. CGC-15-545655)
    Respondents Dale Duncan and Marta Munoz Mendoza sued their
    former landlords for wrongful eviction and harassment after they were forced
    from their longtime San Francisco apartment. A jury found in their favor
    and awarded them damages that totaled $3,528,000 after trebling, which the
    trial court later reduced to $2.7 million. The landlords appealed, and
    respondents cross-appealed to challenge the amended and reduced judgment.
    We affirm.
    I.
    FACTUAL AND PROCEDURAL
    BACKGROUND
    Duncan moved into a two-bedroom unit in a five-unit building on Hill
    Street in San Francisco in early 1994. Under his lease, he was responsible
    for gas and electric, and the landlord was responsible for water and garbage
    services. He had access to a parking space behind the building, and soon
    1
    after he moved in he was also given access to a storage space where he could
    keep his bicycle and other items. Duncan’s wife Mendoza moved into the unit
    in 2010, and they lived together with their daughter. Duncan never missed a
    rent payment and was never late with his rent.
    Duncan’s unit was subject to San Francisco’s rent-control ordinance,
    meaning his rent could be raised a maximum of around 1.9 percent per year
    and in fact was raised around 1.5 percent per year. During his tenancy, the
    maximum that stabilized rent could be increased was a total of 31 percent,
    whereas the market rent for a two-bedroom, one-bath unit in San Francisco
    increased by 254 percent.
    In late May 2014, Duncan was informed that the building was going to
    be sold. At that time, he was paying $1,261.85 in monthly rent. Appellant
    Zoriall LLC purchased the building for $2.5 million. Appellants Anne Kihagi
    and Christina Mwangi are members of Zoriall, with Mwangi holding a
    27 percent interest in the LLC. We sometimes refer collectively to appellants
    as “the landlords.”
    On August 1, the day the first rent payment to the new owner was due,
    Duncan received a letter placed under his door. The letter was from Zoriall
    and stated the building was under new ownership as of June 26, 2014, with
    Kihagi1 as the primary contact. The letter provided an address for Zoriall
    where future rent payments should be sent. According to the letter, all terms
    of Duncan’s rental agreement would remain the same, with the exception of
    “the changes in the separate notice change of terms with the same date.” No
    separate notice, however, was included.
    1The letter actually referred to Anna Swain, another name Kihagi goes
    by. Although she is sometimes referred to in the record as Swain, we refer to
    her as Kihagi throughout this opinion.
    2
    Almost immediately, and for the next 14 months until Duncan and his
    family were forced to rent a new apartment, the landlords took away various
    benefits that had previously been provided to the tenants, ignored or delayed
    responding to maintenance and upkeep issues, were uncommunicative and
    uncooperative, and became increasingly hostile. One of the first things
    Duncan noticed was that one of the building’s two recycling bins was
    removed, and recycling materials started “spilling over everywhere.”
    Duncan soon received additional notices slipped under his door. On
    August 10, he received a 30-day-notice of change of tenancy, which related to
    attorney fees. It provided that in the event of action to enforce terms of the
    rental agreement, each party shall bear their own attorney fees and costs. A
    few days later, Duncan received a packet of house rules, and the document
    stated that tenants would be deemed to have accepted the rules by staying in
    their units and continuing to pay rent. Duncan “was kind of freaked out”
    because the agreement “felt kind of forceful.” One of the new rules required
    tenants to replenish the amount of their original security deposit (Duncan’s
    was $1,275), which struck Duncan as “kind of weird.” Duncan was told he
    would be responsible for his own garbage service and tenants would not be
    allowed to store items anywhere except in their rental units or other areas
    designated by the landlord. Duncan contacted a tenant’s rights group and
    was reassured that he would not be agreeing to all the new rules simply by
    making his next rent payment.
    Duncan experienced an escalating series of problems with the
    landlords. He called Kihagi to tell her about a notice from the City of San
    Francisco (City) regarding necessary repairs to the sidewalks outside the
    building. He raised the possibility of partnering with Friends of the Urban
    Forest to add a garden box when the repairs were done. Kihagi kept
    3
    interrupting Duncan, sounded like she did not want to talk, and then
    announced, “I’m not spending any damn money on maintenance for the
    building.”
    In mid-September 2014, Duncan called Kihagi again, this time to
    report that his water heater was leaking. The two spoke briefly, and Kihagi
    said that Duncan should text her and not call. Duncan texted her, but she
    did not respond, so Duncan wrote a letter about it and included it with his
    October rent payment. Water pooled on the floor, and Duncan put towels and
    a bucket under it and checked with his downstairs neighbor to ask whether
    water was leaking onto the neighbor’s ceiling. In his letter, Duncan also
    mentioned that the washer and dryer were not operational because their coin
    boxes were full. After not hearing a response for another two weeks, Duncan
    contacted the City’s building department. Someone at the building
    department said they would call Kihagi, and within a few days two workers
    showed up “out of the blue” to fix the water heater. Kihagi never responded
    to his concerns about the laundry machines, so for a while Duncan took it
    upon himself to call the phone number identified on the machines to ask for
    the coin boxes to be emptied.
    Also that fall, power that lighted outside common areas of the building
    went out. A separate meter controlled the power to those areas. Duncan
    texted Kihagi about the outage and provided the meter number, but Kihagi
    replied that “there was no meter” and that she “had been working with
    PG&E for months to figure it out.” Duncan “immediately . . . knew she was
    lying because [he] had already called PG&E and . . . knew what the problem
    was.” For a week the building lacked lighting on the exterior of the building
    and in the laundry area, and Duncan considered it “very unsafe” for his
    family when they entered and left the building in the evening because the
    4
    stairs were unlit. He contacted the City’s Department of Building Inspection
    about the power being out because, after his experience with the water
    heater, he believed this would be the only way to get the power restored.
    On another occasion, a service person with the City’s water department
    came to shut off water to the building because Kihagi had not opened an
    account in the three months since she took ownership of the building.
    Duncan “totally freaked out” and asked the worker to hold off, and the
    worker promised to do so for a few days. Duncan texted Kihagi, and this time
    the issue was resolved without the utility being shut off.
    On yet another occasion, the tenants were told to remove bicycles and
    other items from the garage. At the same time, they were told that the locks
    on the building mailboxes were changed, but for a month they were not
    provided with new keys. Although the tenants could access their mail for
    most of this time because the master lock was unlocked, for about four days
    they could not get their mail. Mwangi finally brought the keys to the
    property and left Duncan’s on the porch.
    In January 2015, PG&E sent a letter to the tenants telling them that
    the landlords had missed payment and service would be discontinued unless
    the full past-due amount was paid. A short time later, the power went off for
    a second time. Duncan texted Kihagi about the problem, and this time she
    took care of it.
    Duncan discovered that Kihagi owned other properties and learned
    that she owned a multi-unit building in San Francisco’s North Beach
    neighborhood as well as buildings in Los Angeles. He communicated with the
    tenants in his own building about the problems they were having. Duncan
    attended a protest against Kihagi in January 2015, which he learned about
    on Facebook, and he met tenants in other properties owned by Kihagi.
    5
    In February 2015, the code enforcement division of the City Attorney’s
    Office wrote to the tenants asking to inspect the property on March 4 to
    determine if the building was in compliance with state and local codes. It
    planned to conduct a “task force inspection,” which is undertaken when a
    property has come to the City’s attention and multiple agencies may need to
    address issues. Duncan, Mendoza, and another building resident stayed
    home and were waiting for inspectors to arrive when they saw Kihagi and
    “some black clothe[d] security people” park across the driveway and stand in
    front of the building’s walkway “as if they were going to block the access.”
    After City personnel arrived and “big beefy security guards” tried to block
    access to the building, Duncan and other tenants went downstairs and
    invited the inspectors inside. An investigator from the City Attorney’s office
    was there, along with a housing inspector, a building inspector, a plumbing
    inspector, and an electrical inspector. One inspector was “really concerned”
    about Duncan’s water heater because it was not up to earthquake code, and
    he issued “a rush violation” and said it needed to be repaired immediately.
    While the inspectors were in Duncan’s unit, Kihagi appeared upset and
    at one point held up a camera phone to Duncan and said, “I look forward to
    getting to know you better, Dale.” Duncan considered her comment to be
    unpleasant and harassing, and he believed Kihagi was blaming him for
    having the inspectors in the building, even though he had not called them
    there. The security guards also filmed the tenants in a manner that was “in
    your face” and intimidating to the tenants. At one point, Duncan opened a
    door to a staircase leading to the garage and saw a man who told Duncan,
    “You’re not coming down here” and prevented him from taking inspectors
    downstairs. During the inspection, Kihagi mentioned that she planned to
    move her sister (Mwangi) into one of the building’s units.
    6
    About 45 minutes after the inspection team left, a truck pulled up and
    workers proceeded to build a wall blocking access to the laundry area.
    Workers also changed the garage lock, which further prevented the tenants
    from accessing the area for laundry, bicycle parking, and storage. Duncan
    went downstairs to take a picture of a worker, but the worker screamed
    expletives at Duncan to get away. Kihagi returned at the end of the day to
    make sure the work had been done. The Department of Building Inspection
    issued a notice of violation after its inspection.
    Duncan complained to the San Francisco Rent Board that access to the
    laundry area was removed without just cause, and he also wrote to Kihagi
    memorializing what had happened on March 4 and other negative
    communications he had had with her. He was relieved when the Rent Board
    wrote to Kihagi stating she failed to meet the just-cause requirement to
    remove a housing service, but he was disappointed he still lacked access to
    the laundry area.
    Duncan and other building tenants learned in March that a 27 percent
    interest in the building had been transferred that month from Zoriall to
    Mwangi.
    On March 20, Duncan came home and saw a tow truck trying to back
    down the driveway with another tenant’s car, and he called police. Police
    arrived, and Kihagi arrived shortly thereafter. Duncan told police that
    Kihagi was towing his neighbor’s car out of the garage and he wanted to
    make sure someone saw it “so they didn’t think we were making things up.”
    Kihagi told police that she needed to park her car in the spot. After police
    left, the car was towed, and then workers removed laundry machines from
    the building and boarded up the door to the laundry and storage area.
    7
    Duncan wrote to Kihagi to ask why access to laundry and storage had been
    removed, but he did not receive a response.
    In March and April 2015, Duncan and Mendoza received at their door a
    series of 24-hour notices of intent to enter their unit to conduct repairs. The
    notices often provided long windows of possible entry (such as between
    9:00 a.m. and 4:00 p.m.). Sometimes the notices did not provide a full
    24 hours of notice, and sometimes no one would arrive on the dates provided.
    Duncan, Mendoza, and other residents of the building formed a tenants
    union and wrote to Kihagi in early April informing her that they had done so.
    In mid-April, a couple moved out of the unit that Kihagi had said she planned
    to have Mwangi occupy. The tenants union wrote to Kihagi and said that an
    owner move-in into any other of the remaining occupied units would be in bad
    faith.
    In mid-April, Duncan filed a notice of wrongful eviction with the Rent
    Board because he felt harassed and was concerned Kihagi would try to evict
    him. The next day, Mwangi served Duncan and Mendoza with a 60-day
    notice of termination of tenancy as an owner move-in, based on her
    27 percent ownership interest in the property. The notice referred to Mwangi
    as an owner and landlord who sought to recover possession of the tenants’
    unit. The notice further stated that Mwangi’s current principal place of
    residence was a rental unit located on 18th Street in San Francisco, that she
    also owned a single-family home where her mother lived in Fremont, and
    that she owned less than a five-percent interest in a real estate company that
    owned a two-unit apartment building on 26th Street in San Francisco. The
    notice acknowledged the recently vacated unit but stated it was too large for
    Mwangi and “lack[ed] charm and aesthetic potential” as compared to Duncan
    and Mendoza’s unit, which she preferred. The notice stated that the recently
    8
    vacated unit would not be available to rent for four to five months, and it was
    not offered to Duncan and Mendoza. Duncan felt as if he “had been punched
    in the stomach.” He and his family did not move out at the end of 60 days
    because they “didn’t have a place to go.”
    In May 2015, Duncan and Mendoza brought this suit against the
    landlords for various causes of action, including violation of San Francisco’s
    Residential Rent Stabilization and Arbitration Ordinance (Rent Ordinance)
    (S.F. Admin. Code ch. 37, hereafter Admin. Code).
    Around this time, the City also sued Kihagi, Mwangi, Zoriall, as well as
    other LLCs connected to Kihagi, for tenant harassment and violations of
    various codes. (City and County of San Francisco et al. v. Kihagi et al.
    (Super. Ct. S.F. City and County, 2015, No. CGC-15-546152).) Following a
    court trial in that separate action, the court issued a 151-page statement of
    decision in May 2017 against the defendants. That decision was on appeal
    when trial began in this action. (City and County of San Francisco v. Kihagi,
    No. A151719.) We sometimes refer to the action involving the City as “the
    City’s lawsuit.”
    In June 2015, eviction efforts continued against Duncan and Mendoza.
    Zoriall served Duncan and Mendoza with a three-day notice to cure or quit
    based on alleged violations of their original 1994 rental agreement. The
    notice included several false allegations against Duncan, such as that he was
    operating a commercial business without a license, that he complained to the
    press about broken windows that he himself had damaged, and that he
    misled building inspectors. Included with the notice was a letter from Zoriall
    dated October 16, 2014, which Duncan did not see until he received the three-
    day notice to quit. The letter falsely stated that Duncan had not been
    allowed by the previous landlord to store items on the ground level and that
    9
    he had “forcibly” taken a parking slot without the previous landlord’s
    permission, and that Zoriall had notified Duncan to remove his items from
    the storage area. Duncan “felt horrible” when he received the notice because
    he “was already being evicted to begin with, and then she’s evicting me again
    with all this stuff that’s just, like, made up.” The landlords ultimately filed
    two separate unlawful detainer actions against Duncan and Mendoza.
    Duncan and his family moved out of the Hill Street building at the end
    of August 2015. They rented a two-bedroom, one-bathroom house in a
    different San Francisco neighborhood for $3,250 a month, an increase of
    nearly $2,000 (or triple) over what they had paid for their unit on Hill Street.
    The landlords did not return Duncan’s security deposit. Soon after Duncan
    and his family moved out, Mwangi’s interest in the building was transferred
    back to Zoriall.
    Duncan frequently returned to the neighborhood because he had many
    connections there, and he would drive by the building on his way to work.
    His unit appeared empty for the first six months after he moved out, and
    then he started to see work being done in the unit for about a year. Duncan
    did not see any signs of anyone moving into the unit before blinds were
    installed about 14 months after he moved out, at which point he could no
    longer see inside the unit.
    When asked at trial whether she had moved into the tenants’ former
    unit by the end of November 2015 as she had represented in the move-in
    notice, Mwangi testified that the move did not take place until
    September 2016 to allow time to renovate the unit. She acknowledged that
    she did not seek an extension of time to move in even though her move-in
    notice said she would seek an extension if one was necessary.
    10
    Around a year after Duncan moved out, Kihagi falsely accused Duncan
    of stealing from her. She texted him, “Dale, we hope you will smile for the
    cameras when trespass on our property. We have again been robbed for
    carpentry and construction items, and promise you received at 1051. We
    promise you next time will not be as easy and will seek to prosecute to the
    fullest. Otherwise best wishes with your new home.” Duncan “just felt like,
    wow, this woman is still hassling me and I’ve been out of the house for a
    year.” He testified that Kihagi’s harassment was a “major life crisis” that
    affected his entire family. The day Duncan testified at trial, his daughter
    threw up before school and asked, “Why are we still dealing with Kihagi?”
    A jury trial began in August 2017. Mwangi testified that she lived at
    the Hill Street property. She described the property as “a beautiful Victorian
    building in a historic neighborhood” that features “a lot of really nice
    restaurants and coffee shops that you can walk to.” Mwangi testified at her
    deposition that she did not go inside the unit until she moved in, but she
    testified at trial that she “[t]ook a look at the unit” before she moved in, while
    workers were there. At her April 2016 deposition she acknowledged that the
    address of the Fremont house was listed on her driver’s license, and at trial
    in July 2014 she acknowledged that she had signed loan refinancing
    documents stating the Fremont home would be her principal residence for at
    least one year. She further acknowledged at trial that on the day before
    initiating the move-in proceeding she re-signed the Fremont property’s deed
    of trust, which contained a statement that it was her principal place of
    residence.
    The jury returned verdicts for Duncan and Mendoza. Jurors found that
    Mwangi, Kihagi, and Zoriall engaged in a wrongful eviction and engaged in
    tenant harassment against both Duncan and Mendoza. After damages were
    11
    trebled under the Rent Ordinance, Duncan and Mendoza were awarded a
    total of $3,528,000.
    After entry of judgment, the landlords filed a motion for a new trial and
    a motion for judgment notwithstanding the verdict (JNOV). Following a
    hearing, the trial court denied the motions but concluded that the damages
    awarded were excessive. The court thus amended the judgment and reduced
    the tenants’ total recovery to $2.7 million.
    The landlords appealed from the judgment, and the tenants cross-
    appealed from the amended judgment.
    II.
    DISCUSSION
    The jury found the landlords liable for two separate violations of the
    Rent Ordinance.2 The first was a violation of the owner move-in provision,
    which allows a landlord to evict renters from a unit so long as the landlord
    uses or occupies the unit “as his or her principal residence for a period of at
    least 36 continuous months.” (Admin. Code, § 37.9, subd. (a)(8)(i).) If a
    landlord “recovers possession of a rental unit in violation of [the Rent
    Ordinance] the tenant . . . may institute a civil proceeding for injunctive
    relief, money damages of not less than three time actual damages (including
    damages for mental or emotional distress . . . ), and whatever other relief the
    court deems appropriate.” (Admin. Code, § 37.9, subd. (f).) The second
    violation was of a provision barring landlords from harassing tenants.
    (Admin. Code, § 37.10B.) A tenant who has been unlawfully harassed by his
    or her landlord may institute a civil proceeding and, depending on the
    2 Jurors were provided with the relevant portions of the ordinance,
    which was amended around the time of trial. We generally cite to the version
    of the Rent Ordinance that was provided to the jury.
    12
    circumstances, be awarded injunctive relief, actual damages and damages for
    emotional or mental distress—all of which may be trebled, plus reasonable
    attorney fees. (Admin. Code, § 37.10B, subd. (c).)
    On appeal, the landlords argue that the judgment must be reversed for
    a host of reasons, including alleged evidentiary and instructional errors, an
    insufficiency of the evidence, improprieties in closing argument, and errors in
    calculating and awarding excessive damages. We discuss each of these
    arguments below, and we reject them all.
    A. The Trial Court Did Not Abuse Its Discretion by Admitting Evidence
    of the Landlords’ Conduct at Other Properties.
    1. The Landlords’ Pretrial Motions.
    Before trial, the landlords moved to exclude as unduly prejudicial
    evidence regarding their ownership of rental properties besides the Hill
    Street building (motion in limine No. 1). They characterized this evidence as
    “character evidence” that would be offered “for no purpose other than to
    tarnish and to characterize the defendants as bad, evil, unreasonable
    landlords and [that would be offered] by way of introducing testimony from
    witnesses who have no relationship at all to Hill Street.” In response, the
    tenants argued that the evidence was relevant to show the landlords’ pattern
    of bad faith, harassment, and wrongful evictions. At the hearing on the
    motion, the tenants’ counsel indicated that residents of other properties
    would be called to testify about the harassment in this case, and to testify
    that Kihagi attempted to evict renters under the related move-in provision
    for family members at multiple properties.
    The landlords also moved more generally to exclude “character
    evidence” (motion in limine No. 12). They asked the trial court to prohibit all
    of the tenants’ “fact and expert witnesses from arguing, referring to, or
    13
    otherwise soliciting or offering into evidence any character evidence
    regarding the conduct of the” landlords. The motion, however, did not refer
    to any particular witness. Instead, the landlords argued that witnesses
    should be prohibited from testifying about Kihagi’s “reputation, general
    behavior, conduct, and character,” and the tenants should not be permitted
    “to taint Kihagi’s reputation by introducing or proffering evidence of Kihagi’s
    conduct and character in prior, unrelated, historic dealings and events.”
    The trial court denied motion in limine No. 1, concluding that excluding
    all evidence about other properties would be “too extreme” before all the facts
    were known. At the same time, the court cautioned that it might not allow
    all of the tenants’ proposed witnesses to testify and that its ruling would be
    subject to any later objection under Evidence Code section 352.3 The court
    indicated it would revisit the issue after the tenants testified, when they
    would “have a better scope of what is at issue.”
    The court issued a similar ruling on whether character evidence would
    be admitted. It stated that “evidence that goes to establish intent and bad
    faith or recklessness, not necessarily pattern and practice, but as specifically
    defined in the statute [§ 1101, subd. (b)] with regard to the intent of a
    particular defendant is fair game.” The court therefore denied motion in
    limine No. 12, subject to objections under section 352 “[i]f we’re starting to
    get duplicative or having multiple witnesses and we’ve covered the issue.”
    3 The statute provides that a “court in its discretion may exclude
    evidence if its probative value is substantially outweighed by the probability
    that its admission will (a) necessitate undue consumption of time or (b) create
    substantial danger of under prejudice, of confusing the issues, or of
    misleading the jury.” All statutory references are to the Evidence Code
    unless otherwise specified.
    14
    Before opening statements, outside the presence of the jury, the trial
    court summarized several issues that had been discussed off the record,
    including the following: “We talked about the scope of the trial and whether
    [two other residents of the tenants’ building] will be allowed some leeway in
    their testimony, or if it should be strictly circumscribed to lead to type of
    evidence with regard to the [tenants’] allegations. [¶] The Court’s view is I’m
    not going to impose a bright-line rule, but I’ve indicated to the parties that a
    [section] 352 analysis has already begun and will be applied throughout the
    trial; that it needs to be one of proportionality; that the focus of the case
    needs to be Mr. Duncan and Ms. Mendoza; and that the amount of testimony
    elicited from [other tenants] should be substantially less than those two
    plaintiffs; that openings of the door could affect what comes into evidence;
    that we’re all trying to avoid having a trial within the trial or a non-
    bifurcated presentation. [¶] And to the extent that some testimony is given
    by [the two other residents of the Hill Street building], that does not
    necessarily open a massive cross-examination or a massive redirect which
    would just basically avoid what we’re all trying to accomplish.”
    On appeal, the landlords claim that these rulings impermissibly
    permitted various witnesses to testify about the landlords’ character. We
    separately address, and reject, their contentions.
    2. The Landlords Mischaracterize the Effect of the Trial Court’s
    Rulings.
    The landlords first argue generally that the trial court “transformed
    the trial from an owner move-in eviction involving [Duncan and Mendoza]
    and their sole residential unit into a trial about [the landlords’] conduct at
    properties throughout the City and beyond.” This is a vast overstatement
    that does not accurately characterize the trial.
    15
    It is true that, as we discuss below, the tenants were permitted to
    support their claim of the landlords’ bad faith and pattern of harassment by
    presenting evidence that the landlords owned other properties. In the first
    argument section of their opening brief, the landlords do not directly
    challenge any particular ruling but instead argue broadly that evidence of
    other properties was “devastatingly prejudicial” to them. They begin by
    pointing to various references in counsel’s opening statement to the landlords’
    other properties where the trial court overruled the landlords’ objections.4 At
    one point the trial court admonished the jury that opening statements are not
    evidence but merely a preview of what each attorney believes the evidence
    will show. On appeal, the landlords claim that “the admonishment
    nonetheless suggested that evidence about [the landlords’] bad conduct at
    properties other than Hill Street would be forthcoming thereby impinging, if
    not outright destroying, the character of each appellant without regard to
    their conduct in this case or proof of the accusations against them.” Again,
    4 The tenants’ attorney asserted during his opening statement, “This is
    [a] case about right and wrong, about following the agreed-upon rules and
    about the damage caused when you do not. [¶] The defendants own
    approximately 10 apartment buildings in San Francisco, totaling more than
    50 units.” Defense counsel objected under section 352 and also objected that
    the statement was improper because it “goes to the financial net worth.” The
    trial court overruled the objection, and the tenants’ attorney went on to state
    that the landlords purchased the 10 buildings during a two-year period
    starting in June 2013, and that the landlords harassed their tenants and
    evicted them from their rent-controlled units, which meant they achieved
    financial gain at the expense of tenants and gained an advantage over other
    San Francisco property owners. Counsel then explained that Duncan and
    Mendoza were tenants in one of those buildings and that the evidence would
    show they were the victims of the landlords’ harassment, intimidation,
    retaliation, and wrongful eviction.
    16
    this is an overstatement, and the landlords do not specify any legal error in
    the trial court’s rulings on opening statements in any event.
    The landlords claim that by allowing evidence of the landlords’ other
    properties to demonstrate bad faith, the trial court “injected into the
    proceeding evidence of [their] ‘intent’ or knowledge’ of their wrongdoing.”
    They argue that this was improper because the Rent Ordinance does not
    require proof of scienter. They are mistaken. As the jury was instructed, in
    order to find that Mwangi wrongfully evicted the tenants under the owner
    move-in provision, jurors had to conclude that Mwangi recovered possession
    of the unit “in bad faith or with ulterior reasons or without honest intent.”
    (See Admin. Code, § 37.9(a)(8); see also Reynolds v. Lau (2019)
    
    39 Cal.App.5th 953
    , 964 [terms serve specific function to determine whether
    owner harbors “a good-faith desire to occupy the apartment as his or her
    primary residence on a long-term basis”].) Similarly, in order to find that the
    landlords harassed the tenants, jurors were required to find that the
    landlords “acted in bad faith.” (See Admin. Code, § 37.10B(a).)
    The landlords rely on isolated language from this court’s opinion in
    Balmoral Hotel Tenants Assn. v. Lee (1990) 
    226 Cal.App.3d 686
     (Balmoral)
    that does not support their position. In Balmoral, the court concluded that
    the Rent Ordinance’s provision allowing for trebling of “actual damages” did
    not include damages for mental anguish. (Id. at pp. 690–691.) In a footnote,
    the court observed that the Rent Ordinance does not condition the trebling of
    damages on the presence of malicious or willful intent, and violations “do not
    always involve reprehensible conduct” and “may have a technical character”
    or “may be committed by a landlord who relies in good faith on mistaken
    legal advice.” (Id. at p. 695, fn. 4.) But the court did not hold, as the
    17
    landlords suggest, that evidence of wrongful intent is never relevant in a suit
    under the Rent Ordinance.
    In an apparently contradictory argument, the landlords next
    acknowledge that the tenants had to prove bad faith, but they contend that
    evidence of their conduct at other properties “could not establish harassment
    because [the tenants] were not tenants at properties other than Hill Street.”
    This argument simply ignores the tenants’ contention that evidence of other
    properties was necessary to show that the landlords had a pattern and
    practice of mistreating their tenants. We reject the landlords’ argument that
    the focus of the trial became “a referendum about conduct having nothing to
    do with Hill Street.”
    We next address the landlords’ arguments about specific testimony that
    was admitted.
    3. The City’s Attorney Who Testified Did Not Offer Improper
    “Character Evidence.”
    a. Additional Background.
    Michael Weiss, an attorney with the code enforcement division at the
    City Attorney’s Office, was present at the March 4, 2015 task force inspection
    of the Hill Street building. He testified at trial about his role in the
    inspection. He also testified about the inspection that day of two other
    properties owned by Kihagi, as well as two additional buildings that were
    inspected the following day (a total of five properties).
    Weiss testified that he was last present at the Hill Street property in
    August or September 2016 in connection with a court-ordered discovery
    inspection. When asked whether inspectors were allowed to enter the
    property under the court order, Weiss testified that Kihagi’s attorney (who
    continued to represent Kihagi at the time of trial and was present in the
    18
    courtroom during Weiss’s testimony) told inspectors they could not enter.
    That same defense attorney objected that Weiss’s testimony “misstate[d] the
    record,” was “beyond . . . anything relevant to this case,” and “also was
    nonresponsive and a blurt-out by the witness to cast aspersion[s] on
    defendants.” Outside the jury’s presence, the tenants’ attorney explained
    that he planned to ask Weiss whether he saw any evidence Mwangi was
    living at the property because that was the day Mwangi claimed to have
    moved in. The trial court said the testimony was relevant but was concerned
    that the defense attorney would become involved in the trial as a percipient
    witness. The landlords’ attorney objected that the inspection had been for a
    separate purpose and that the tenants were “expanding it into the OMI
    [owner move-in] issues.” The attorney also complained that the trial court
    had not allowed a section 402 hearing to determine whether Weiss knew
    whether Mwangi was occupying the tenants’ former unit. The trial court
    stated that the tenants’ attorney would be allowed to lay a foundation with
    Weiss.
    When direct examination resumed, Weiss testified that he did not see
    from the street any evidence of Mwangi living in the tenants’ former unit
    during the 2016 visit, and that they could not get inside the building.
    On cross-examination, the landlords’ attorney focused on why a task-
    force inspection was initiated, and an attorney from the City Attorney’s Office
    was present to object to any questions that might invade the attorney-client
    privilege. At one point defense counsel asked Weiss whether it was true that
    when he first heard about the Hill Street property there were no prior
    complaints about code violations there, and Weiss answered, “Well, the code
    violations and the harassment we had already heard about were from other
    buildings, so this is the first—,” at which point defense counsel interrupted
    19
    and told Weiss “to focus just on Hill Street.” Weiss explained that the first
    report about issues at Hill Street were not “out of the blue.” Defense counsel
    again cautioned “not [to] talk about other properties.” But defense counsel
    continued to ask about whether “the very first step” in a task-force inspection
    was to identify code violations and whether inspectors “search[] for code
    violations” versus “inspecting based upon the complaints of tenants.” Weiss
    respondent that “this Hill Street property was the fourth or fifth property
    being complained about. [¶] So what I’m telling you is that when we are
    determining when and which properties to inspect, we are looking at several
    properties which we had already received complaints about owned and
    operated by the same person.” Defense counsel then asked whether it was
    true that the City Attorney’s Office had not received complaints about “code
    violations” at the Hill Street property, and Weiss responded that “I couldn’t
    tell you specifically where I got what information I got regarding code
    violations. [¶] There w[ere] allegations of tampering with mailboxes,
    removing mailboxes, fiddling around with different systems. [¶] I don’t recall
    specifically because there were so many other complaints; that this property
    was put on our task force inspection because of the complaints being made by
    tenants there and also because we had reason to believe that there w[ere]
    problems at the property and that’s what we went to see.”
    b. Analysis.
    Section 1101, subdivision (a), provides that evidence of a person’s
    character is inadmissible to prove the person’s conduct on a specific occasion.
    But subdivision (b) of the statute provides that evidence that a person
    committed a crime, civil wrong, or other act may be admissible to prove
    motive, opportunity, intent, or other facts besides the person’s disposition to
    commit such an act. The landlords argue that the trial court abused its
    20
    discretion by allowing Weiss to offer character evidence under section 1101,
    subdivision (b), to prove intent, but this argument is misplaced because they
    do not identify any such purportedly inadmissible testimony.
    The landlords begin with the unsupported contention that the reason
    the tenants called Weiss to testify “was perhaps . . . Machiavellian: to destroy
    Appellants’ character through a witness acting under color of law
    investigating purported code violations at Hill Street and other properties
    managed by [Kihagi].” They then devote several pages of their opening brief
    to summarizing various portions of Weiss’s testimony that were admitted
    over their objections but do not provide any legal reason why their objections
    should have been sustained. Weiss was a percipient witness to the City’s
    task force inspection of the Hill Street property, and his testimony
    corroborated Duncan’s testimony that a security detail tried to block access to
    the building.
    At one point Weiss was asked whether Duncan initiated the City’s
    investigation of Kihagi, and Weiss testified that he did not and that Duncan’s
    role was that of a “complaining witness.” The tenants’ attorney then asked
    Weiss how many complaining witnesses there were, and Weiss testified over
    a relevancy objection that there were between 10 and 15. On appeal, the
    landlords claim that they were prejudiced by this testimony because it
    “strongly, but needlessly, suggested to the jury that many other non-Hill
    Street tenants were harmed by the monolithic ‘Defendants[] even though no
    evidence was presented at trial that either [Kihagi, Mwangi,] or Zoriall had
    harmed these folk. . . . Not only was such testimony . . . not relevant to this
    case, it was pure character assassination which is prohibited by Evidence
    Code section 1101(a).” Again, Weiss was not testifying about Kihagi’s
    character. As discussed further below, the landlords tried to depict Duncan
    21
    as an overly sensitive tenant who did not appreciate that landlords have the
    right to evict people who do not follow their rules. Weiss’s testimony that
    tenants of other buildings also complained was relevant to counter this
    narrative.
    In any event, Weiss’s brief reference did not amount to the degree of
    prejudice the landlords claim on appeal. They contend that the testimony led
    jurors to ask a question about whether “the Hill Street disruptions fit or
    match the disruptions at other locations that Anne Kihagi owned or
    managed.” But jurors may in fact have been curious about the topic after
    defense counsel elicited extensive testimony on cross-examination about
    complaints received from tenants at other buildings. And jurors’ questions to
    Weiss focused mostly on the actions of the security guards present at the Hill
    Street property on the day of the task-force inspection.
    Finally, we disagree with the landlords’ contention that “the trial
    became an absurdity” on cross-examination because of privilege objections.
    The landlords complain that the City’s privilege objections “prevented [them]
    from obtaining any meaningful testimony from Weiss [and] lead [sic] to the
    appearance that the information [they] sought . . . was improper.” But as
    they do not point to any supposedly improper objection or offer any legal
    argument there was error, these arguments are forfeited and we need not
    further address them.
    4. Residents of Two Other Properties Likewise Did Not Offer
    Improper “Character Evidence.”
    For reasons similar to those for rejecting the landlords’ objections to
    Weiss’s testimony, we reject the landlords’ arguments that the trial court
    abused its discretion by allowing residents of two other properties owned by
    Kihagi to testify.
    22
    a. Additional Background.
    The first such witness to testify was a tenant of a building on Eureka
    Street in San Francisco who had lived in his unit since 1995. Kihagi tried to
    change the terms of his tenancy shortly after she became his landlord, as she
    had tried with Duncan and Mendoza shortly after she became their landlord.
    He and other residents were told they had to remove items from an area they
    had used as storage for years, their garbage service was halved, and they
    received new house rules. The tenant testified about Kihagi harassing him
    by claiming she didn’t receive a rent payment he made and by questioning
    the tenancy of his husband. Kihagi’s sister (not appellant Mwangi) received
    an interest in the limited liability company that owned the building and then
    initiated an owner move-in eviction. The tenant decided not to fight the
    eviction and moved out of the unit.
    The transcript of the direct examination of the witness spans 22 pages.
    By contrast, cross-examination spans 53 pages and covers defense counsel’s
    questioning of whether the tenant truly felt harassed by Kihagi’s statements
    and actions. On redirect, the tenants’ counsel asked whether the tenant was
    aware of Kihagi’s practices at other buildings. The tenant testified over a
    relevancy objection that he was “very much” aware of her practices because
    he had done “a lot of sleuthing on the internet” and learned that Kihagi had
    “similar approaches in West Hollywood, Los Angeles.” And when the tenant
    was asked what he knew about Kihagi, he testified over hearsay and personal
    knowledge objections, “She’s a sociopath. She doesn’t follow through—she
    doesn’t follow the City’s—she doesn’t follow the rules. She—again, the
    pattern of harassment, whether it be from us, other tenants in the building,
    tenants throughout the City, tenants in the City’s case, it’s well known that
    she is not following [the] City’s rules.”
    23
    The other tenant who testified was a 73-year-old disabled woman who
    had lived in her apartment on Guerrero Street for 49 years. Kihagi bought
    the building in 2014 and told the tenant that a member of the association
    that purchased the building wanted to move in to her unit. The tenant
    continued to live in the unit, and Kihagi told her to “[f]uck off” when she
    asked to have a carpet in her unit repaired. The water to the building was
    shut off because the bill was not paid, and lighting in the common areas also
    was cut off for around 18 days. Kihagi barred access to the yard that the
    tenant always had been allowed to use, and blocked access to the side of the
    building such that garbage collectors could not empty the garbage cans for
    four weeks, and also blocked access to tenants’ mailboxes for a month and a
    half. Kihagi served the tenant with an eviction notice by “throw[ing] it in
    [the tenant’s] face.” Kihagi was unable, however, to evict the tenant. On
    appeal, the landlords claim this tenant’s testimony was offered “to further
    assassinate Anne’s character through the outrageous testimony of an elderly,
    disabled and biased witness.”
    b. Analysis.
    On appeal, the landlords acknowledge that the trial court admitted the
    foregoing testimony to show intent and bad faith under the Rent Ordinance,
    and that the court’s ruling is subject to the deferential abuse-of-discretion
    standard. But they offer no legal or factual reason why the trial court erred.
    They argue that the court “contravened the policies of section 352 because it
    failed to recognize that defendants were not a monolith, but rather separate
    people that would be affected in different ways by the admission of testimony
    from witnesses who were unfamiliar with the claims of Respondents.” But
    we can conceive of no reason that jurors would be unable to determine the
    relevancy of the witnesses’ testimonies as to each defendant. Likewise, we
    24
    disagree with the landlords that the trial court’s rulings “allow[ed] the trier
    of fact to become prejudiced against each appellant based on testimony and
    evidence that had nothing to do with the claims at issue in this case.” Again,
    the evidence showed a pattern of similar harassing behavior against tenants,
    and the landlords hardly develop an argument over its admission, let alone
    demonstrate error.
    B. The Landlords Themselves Elicited Testimony About the City’s
    Lawsuit and Thus Identify No Error Regarding Its Admission.
    1. Additional Background.
    The landlords also moved before trial (motion in limine No. 2) to
    exclude as unduly prejudicial evidence of other lawsuits against them but
    involving separate plaintiffs and different properties. At the hearing on the
    motion, the trial court tentatively ruled that it would bar any reference to the
    amount recovered in the City’s lawsuit, and that witnesses would not be
    permitted to testify about the case “unless the door is opened for some
    reason.”
    On appeal, the only testimony the landlords point to as having
    supposedly violated the trial court’s ruling is testimony that their attorney
    elicited on cross-examination, as follows:
    “Q.   Mr. Duncan, do you have any idea how many units Anna Kihagi
    manages?
    “A.   I know in San Francisco, it’s probably over 50.
    “Q.   Okay. So because a landlord has to evict tenants sometimes for
    cause or whatever, you think that means she wants all—this is her bread and
    butter—she wants all her tenants to move out?
    “A.   When she buys the buildings and that many people are removed
    like that, in less than a year—clearly people that lived in their buildings for a
    25
    long time without ever having had reason to be evicted before, and then
    suddenly all these tenants are bad tenants that have been good tenants for
    years for the prior?
    “Q.   Mr. Duncan, you have no—do you have any—you don’t have any
    basis for knowing whether any eviction that took place by the defendants had
    merit or not, do you?
    “A.   I read the decision in the City’s case and it looked like they
    deemed all of them—
    “[Landlords’ counsel]: Objection, Your Honor.
    “The Court: Basis?
    “[Landlords’ counsel]: Motion in limine.
    “The Court: You asked the question. It opens the door.
    “[Tenants’ counsel]: Let him finish.
    “[Duncan]: There was a lawsuit against the landlord by the City, and
    they ruled every one of the evictions is fraudulent.
    “[Landlords’ counsel]: And is that a final judgment in your mind?
    “A.   I’ve heard that it’s under appeal.
    “Q.   Right. Exactly. [¶] So do you know if every one of those evictions
    that took place was litigated on the merits?
    “A.   I know ours was.
    “Q.   What—yours was litigated on the merits?
    “A.   Well, we testified and I read the decision.
    “Q.   Your unlawful detainer was litigated on the merits?
    “A.   I don’t know what that means exactly in a legal sense, but I know
    there was four pages of the hundred and 59 page decision dedicated to just
    us, where it ruled the whole thing as fraudulent.”
    26
    The next day, the landlords’ counsel contended that Duncan had
    “blurted out, intentionally or not,” testimony about the City’s lawsuit, which
    was “devastatingly prejudicial evidence.” Counsel asked the trial court to
    instruct the jury that they should disregard Duncan’s testimony about the
    City’s lawsuit, that the lawsuit “is on appeal and has no legal bearing in this
    case,” and that other evictions “ha[d] not been determined [to be] fraudulent.”
    The trial court declined to change its ruling because “there was sufficient
    questioning on cross-examination of such a breadth that it invited that
    testimony to be fair game.” The court said it would consider a “neutral
    instruction” on the issue if the landlords presented one, but it declined to
    immediately give a curative instruction because it did not consider anything
    to have been erroneously admitted.
    2. Analysis.
    On appeal, the landlords place the blame for the foregoing testimony on
    Duncan, his attorney, and the trial court. But we agree with the trial court
    that the landlords’ attorney opened the door to all the testimony that was
    elicited from Duncan about the City’s lawsuit. The landlords contend that
    “the trial court could easily have instructed the witness to respond to the
    question [about whether he knew Kihagi’s other evictions to be fraudulent] in
    myriad ways without identifying the [City’s] action or its effect on tenant
    evictions.” But a far easier course of action would have been for the
    landlords’ attorney not to have asked the question in the first place, and it
    was not the trial court’s responsibility to stop Duncan from giving a complete
    answer to defense counsel’s question. The landlords have consistently argued
    that Duncan’s testimony about the City’s lawsuit was “devastatingly
    prejudicial.” But it is unclear what response the landlords’ counsel
    anticipated that would not have had such an effect. And instead of moving
    27
    on to another topic after Duncan testified that a court had found other
    evictions to be fraudulent, counsel continued along this line of questioning,
    asking Duncan whether the decision was final and whether it had been
    litigated on the merits.
    To the extent that the landlords could legitimately claim the testimony
    was improper, the trial court offered them the opportunity to offer a neutral
    instruction for clarification. The landlords acknowledge in their opening brief
    that they were afforded such an opportunity but do not direct this court to
    any such proposed instruction, let alone how the trial court ruled on it. They
    therefore identify no error.
    C. The Landlords’ Arguments Regarding Jury Instructions Lack Merit.
    The landlords proposed 22 special jury instructions, none of which were
    given. The landlords claim on appeal that the failure to give four of these
    instructions constituted reversible error. We are not persuaded.
    1. The Instruction Defining an Owner Move-in Eviction
    Accurately Summarized the Law.
    As we have said, the owner move-in provision allows a landlord to evict
    renters from a unit so long as the landlord seeks to recover the unit in good
    faith for the landlord’s “use or occupancy as his or her principal residence for
    a period of at least 36 continuous months.” (Admin. Code, § 37.9(a)(8)(i),
    italics added; see also Reynolds v. Lau, supra, 39 Cal.App.5th at p. 964.)
    Consistent with this provision, the jury was instructed that in order to find
    that Mwangi evicted Duncan and Mendoza in violation of the Rent
    Ordinance, Duncan and Mendoza had to prove that (1) they were tenants in
    the unit, (2) Mwangi was their landlord, (3) Mwangi sought to recover
    possession or did recover possession of the unit with bad faith or ulterior
    reasons, or without honest intent for Mwangi’s “use or occupancy as her
    28
    principal residence for a period of at least 36 continuous months,” or
    (4) Mwangi’s dominant motive to recover possession of the unit “was not to
    occupy” the unit as her principal residence for at least 36 continuous months.
    (Italics added.) The landlords argue on appeal that the omission of the term
    “or to use” in the fourth element materially altered the meaning of the Rent
    Ordinance and thus did not accurately state the law. They are mistaken.
    As a preliminary matter, the landlords did not object in the trial court
    on the grounds they raise on appeal. True enough, the landlords proposed a
    different owner move-in instruction that included the term “or to use,” and
    defense counsel told the trial court that he had “quite a few objections” to the
    instruction proposed by the trial court. The first objection was that the
    instruction should apply only to Mwangi. The second was that the tenants
    needed to prove that Mwangi sought to recover the unit in bad faith and with
    ulterior reasons and without honest intent (as opposed to or without ulterior
    reasons or without honest intent, in the disjunctive). The trial court agreed
    that the instruction should be limited to Mwangi, but it rejected the second
    argument. The jury was thus separately instructed on wrongful eviction as
    to Kihagi and Zoriall. At no point did defense counsel raise the omission of
    the term “or to use” and the issue was thus forfeited. (Mardirossian &
    Associates, Inc. v. Ersoff (2007) 
    153 Cal.App.4th 257
    , 276.)
    In any event, the omission amounts to little more than a typographical
    or otherwise insignificant error. The third paragraph of the instruction
    included the term “use or,” and jurors were provided with a copy of the full
    text of section 37.9 of the Rent Ordinance, regarding evictions. And the
    special verdict forms asked jurors to make a finding whether Mwangi’s
    dominant motive in recovering possession of the tenants’ unit was “to use or
    occupy” the unit as her principal residence for at least 36 continuous months.
    29
    (Italics added.) We reject the landlords’ argument that it was probable the
    jury was misled.
    2. The Landlords’ Proposed Definition of “Principal Place of
    Residence” Was Inaccurate.
    The landlords next complain that the trial court rejected their proposed
    instruction that would have defined “principal residence” for purposes of an
    owner move-in eviction. Their proposed jury instruction No. 5 stated that the
    instruction was based on Administrative Code section 12.14(c). That section
    currently provides that for purposes of an owner move-in eviction, a landlord
    can have only one principal place of residence, defined as “the permanent or
    primary home of the party claiming that a unit has that status attached to
    it.”5 The landlords’ proposed instruction did not include that definition but
    instead defined a principal place of residence as “a unit that the party
    occupies for more than temporary or transitory purposes.” The
    Administrative Code further provides nine elements that may support a
    claim of a principal residence, all of which were listed in the landlord’s
    proposed instruction: (1) the premises are listed as the party’s residence on
    motor vehicle registration, driver’s license, insurance policies, and with the
    party’s current employer; (2) utilities are installed in the party’s name at the
    premises; (3) the party’s personal possessions have been moved into the
    premises; (4) a homeowner’s tax exemption has been issued in the party’s
    name for the premises; (5) the party’s voter registration is for the premises;
    (6) a U.S. Postal change-of-address form has been filed requesting that the
    party’s mail be forwarded to the premises; (7) the premises is the place the
    party normally returns to as the person’s home; (8) notice to move from
    5Section 12.14(c) has been amended since trial but this definition has
    not changed.
    30
    another dwelling was given in order to move in to the premises; and (9) the
    party sold or marketed for sale the home occupied prior to the premises.
    (Admin. Code § 12.14(c).) The landlords do not direct us to anywhere in the
    record where proposed instruction No. 5 was specifically discussed or a
    reason it was not given.
    On appeal, the landlords argue that their proposed instruction provided
    a definition of “principal place of residence” because—according to them—the
    Rent Ordinance does not define the term. But at all relevant times the
    Administrative Code has provided that a party may have only one principal
    place of residence, which is “the permanent or primary home” of the party.
    (Admin. Code § 12.14(c).) The landlords’ proposed definition—that a
    principal place of residence need only be “a unit that the party occupies for
    more than temporary or transitory purposes”—was contrary to this definition
    and appears to be based instead on the Revenue and Taxation Code’s
    definition of “resident” for purposes of the state’s personal income tax. (Rev.
    & Tax. Code, § 17014, subd. (a)(1); Whittell v. Franchise Tax Board (1964)
    
    231 Cal.App.2d 278
    , 283–284.) The cases upon which the landlords rely are
    thus inapposite, because they focus on different statutory schemes, with
    different standards to define a pace of residence. (Burt v. Scarborough (1961)
    
    56 Cal.2d 817
    , 818, 822 [determination of residence for purposes of venue];
    Smith v. Smith (1955) 
    45 Cal.2d 235
    , 239–240 [whether party was resident
    for purposes of in personam jurisdiction]; Whittell, at p. 284; Myers v. Carter
    (1960) 
    178 Cal.App.2d 622
    , 623, 625 [whether party lived out of state for
    purposes of having to file an undertaking, Code Civ. Proc., § 1030].)
    The trial court did not err in declining to give a proposed instruction
    that was contrary to governing law.
    31
    3. The Landlords Have Forfeited Their Argument Regarding
    Instructing the Jury on Bad Faith.
    Finally, we reject as forfeited the landlords’ argument that the trial
    court erred in not providing their two proposed instructions regarding the
    definition of “bad faith” for purposes of the Rent Ordinance. In their opening
    brief, they cite to their two proposed instructions but omit any discussion of
    the trial court’s reasons for denying the instructions, let alone any legal
    support for why the denial amounted to error. (Lafferty v. Wells Fargo Bank
    (2013) 
    213 Cal.App.4th 545
    , 571–572 [judgment is presumed correct, and
    where party fails to address how trial court erred and fails to provide legal
    authority, point is deemed forfeited and requires no further discussion by the
    reviewing court].)
    D. Substantial Evidence Supports the Jury’s Verdicts.
    The jury found that all three defendants committed wrongful eviction
    and tenant harassment against both Duncan and Mendoza. On appeal, the
    landlords contend that various verdicts were not supported by substantial
    evidence. We again disagree.
    1. Sufficient Evidence Supports Mwangi’s Liability for
    Harassment.
    The landlords apparently do not dispute that the tenants were subject
    to harassment as defined by the Rent Ordinance. As the jury was instructed,
    the ordinance provides that no landlord or agent of the landlord shall do any
    of several enumerated acts in bad faith, including (1) abuse the landlord’s
    right of access into a rental unit; (2) influence or attempt to influence a
    tenant to vacate a rental unit through fraud, intimidation or coercion; (3) fail
    to perform repairs and maintenance required by contract or by law; (4) fail to
    exercise due diligence in completing repairs; (5) interfere with a tenant’s
    32
    right to quiet use and enjoyment of a rental unit; (6) interfere with a tenant’s
    right to privacy; (7) interrupt, terminate, or fail to provide housing services
    required by contract or law; or (8) commit other repeated acts or omissions “of
    such significance as to substantially interfere with or disturb the comfort,
    repose, peace[,] or quiet of any person lawfully entitled to occupancy of such
    dwelling unit and that cause, or are likely to cause, or are intended to cause
    any person lawfully entitled to occupancy of a dwelling unit to vacate such
    dwelling unit or to surrender or waive any rights in relation to such
    occupancy.” (Admin. Code § 37.10B(a)(1)–(a)(5), (a)(10), (a)(13) & (a)(15).)
    Abundant evidence was presented at trial that the tenants were
    deprived of housing services (electricity in common areas, laundry, a parking
    space, storage, access to the mailboxes, and garbage services), had a water
    heater that was repaired in a faulty manner, were subjected to repeated
    abuses of the landlords’ right of entry, were deprived of their right to quiet
    enjoyment of their unit, and were subjected to acts that were intended to
    cause the tenants to vacate their unit. The landlords contend, however, that
    there was insufficient evidence to support the jury’s finding that Mwangi in
    particular was liable for tenant harassment. (Wilson v. County of Orange
    (2009) 
    169 Cal.App.4th 1185
    , 1188 [jury verdict reviewed for substantial
    evidence].) We disagree.
    The tenants argued to the jury that Mwangi was liable for harassment
    as a landlord, defined by the Rent Ordinance as an owner “who receives or is
    entitled to receive rent for the use and occupancy of any residential rental
    unit” in San Francisco “and the agent, representative or successor of any of
    the foregoing.” (Admin. Code, § 37.2(h).) During closing argument, the
    tenants’ counsel argued that “by law” Mwangi was a manager and agent of
    Zoriall since she was a member of the LLC and its articles of incorporation
    33
    stated it would be managed by its members. Counsel argued that Mwangi
    was liable for the tenants’ harassment as a “managing member of the LLC
    and an owner for part of the time.”
    On appeal, the landlords focus on the evidence showing little
    interaction between Mwangi and the tenants. It is apparently undisputed
    that the only contact the tenants had with Mwangi was when Duncan saw
    her when she dropped off mailbox keys. But even if this interaction in and of
    itself did not amount to harassment, it supported a finding that Mwangi was
    acting as an “agent, representative or successor” of Zoriall and thus fit the
    definition of a landlord under the Rent Ordinance. (Admin. Code, § 37.2(h).)
    Although, as the landlords point out, Mwangi may have testified that she had
    no management responsibilities for the property or for Zoriall, her own
    testimony supported a finding that she was an agent or representative of
    Zoriall. She testified repeatedly and consistently that she was an owner of
    the property, even before the interest in the LLC was transferred to her to
    establish her as a “natural person” owner eligible for an owner move-in. It
    was undisputed that she was one of only two members of Zoriall, and at the
    time of trial she continued to own a 27 percent share in the building.
    Mwangi does not address this theory of liability in her opening brief except to
    briefly contend that as an agent, representative, or member of Zoriall, she
    was immune from liability under Corporations Code section 17703.04,
    subdivisions (a)(1) and (a)(2), an argument we reject below. (Post, § II.D.3.)
    Mwangi fails to establish error.
    2. Sufficient Evidence Supports Mwangi’s Liability for Wrongful
    Owner Move-in Eviction.
    The landlords next contend that insufficient evidence supports the
    judgment against Mwangi for a wrongful owner move-in eviction, but they
    34
    again fail to satisfy their burden of demonstrating error. “When a party
    contends insufficient evidence supports a jury verdict, we apply the
    substantial evidence standard of review. [Citation.] ‘ “[T]he power of [the]
    appellate court begins and ends with the determination as to whether there is
    any substantial evidence contradicted or uncontradicted which will support
    the [verdict].” [Citations.]’ [Citation.] We must ‘view the evidence in the
    light most favorable to the prevailing party, giving it the benefit of every
    reasonable inference and resolving all conflicts in its favor . . . .’ [Citation.]
    Needless to say, a party ‘raising a claim of insufficiency of the evidence
    assumes a “daunting burden” ’ [citation], one that simply has not been met in
    this case.” (Wilson v. County of Orange, supra, 169 Cal.App.4th at p. 1188.)
    In their opening brief, the landlords highlight the evidence that
    supported Mwangi’s claim that she had gained possession of the unit in good
    faith within the past year and intended to occupy it for at least 36 continuous
    months. But this evidence was contradicted by extensive evidence supporting
    the verdict, such as evidence showing that Mwangi owned a home in
    Fremont6 (which is much closer to where she worked in Hayward), that her
    driver’s license and car registrations listed the Fremont address, that she
    indicated the Fremont property was her primary residence for purposes of
    refinancing the loan on that property, and that she failed to move into the
    tenants’ former unit when she told the Rent Board she would. (Myers v.
    Trendwest Resorts, Inc. (2009) 
    178 Cal.App.4th 735
    , 749 [appellate claim of
    insufficient evidence waived where appellant fails to set out all evidence that
    6The landlords rely on federal statutes and direct the court to
    information about a Fannie Mae program and claim this information explains
    why Mwangi signed for a mortgage loan for the Fremont home even though
    she did not live there. Even if this information had been presented at trial,
    which it was not, it would not be sufficient to set aside the jury’s verdict.
    35
    supports verdict].) Although Mwangi testified that she eventually moved in,
    it was the jury’s duty to weigh Mwangi’s credibility and resolve all conflicts in
    the evidence. Resolving all conflicts in favor of the verdict, we must reject the
    landlords’ substantial-evidence arguments.
    3. The Corporations Code Does Not Shield Kihagi from Liability
    for Tenant Harassment.
    Again, the Rent Ordinance defines a landlord as an owner entitled to
    receive rent and the agent, representative, or successor of the owner.
    (Admin. Code, § 37.2(h).) The jury found that both Zoriall and Kihagi
    violated the Rent Ordinance provision barring landlord harassment.
    The landlords’ opening brief includes a section titled “The Corporations
    Code Bars Liability Against Anne for Harassment Because Her Conduct Was
    Undertaken on Behalf of Zoriall.” (Bold omitted.) They contend that it was
    Kihagi alone whose conduct amounted to harassment, and that this conduct
    was done on Zoriall’s behalf. The landlords rely on the Corporations Code
    provision that a company’s debts and liabilities belong to the company alone,
    and they do not become a manager’s debts and liabilities solely by reason of
    that member acting as manager for the company. (Corp. Code, § 17703.04,
    subd. (a)(1) & (a)(2).) The landlords apparently contend that, absent a
    finding that Kihagi was Zoriall’s alter ego,7 she is shielded from liability
    under these provisions because she was acting on the company’s behalf and
    did not take on the company’s liability by virtue of her membership in the
    7 The landlords similarly complain that the tenants’ attorney in his
    rebuttal closing argument to the jury stated that Zoriall and Kihagi were
    “one and the same” despite the fact that “no such determination was reserved
    for the trial court and no such finding had been made.” But in the absence of
    a timely objection to the argument, much less a request to admonish the jury,
    the landlords forfeited this argument. (Sabella v. Southern Pac. Co. (1969)
    
    70 Cal.2d 311
    , 319.)
    36
    company. But both Kihagi and Zoriall fit the Rent Ordinance’s definition of
    “landlord,” and thus they were both separately liable for tenant harassment.
    We reject the landlords’ Corporations Code argument.
    4. The Landlords’ Argument That Insufficient Evidence Supports
    the Wrongful Eviction Verdicts Against Kihagi and Zoriall
    Fails.
    The landlords next contend that substantial evidence did not support
    the jury’s findings that Kihagi and Zoriall committed wrongful eviction.
    Again, they fail to meet their burden of demonstrating error.
    As the jury was instructed, to establish that Kihagi and Zoriall evicted
    the tenants in violation of Rent Ordinance section 37.9, the tenants were
    required to prove that (1) Duncan and Mendoza were tenants of the subject
    unit, (2) Kihagi and Zoriall were their landlords, (3) Kihagi and Zoriall tried
    to recover possession of the subject unit, and (4) Kihagi and Zoriall
    wrongfully tried to recover or did recover possession of the rental unit in
    violation of section 37.9. Jurors were provided with a copy of section 37.9,
    which provides that a landlord shall not try to recover possession of a rental
    unit unless at least one of 16 conditions applies (e.g., the tenant has failed to
    pay rent or habitually pays late, has violated a lawful obligation or covenant
    of tenancy, is committing or permitting to exist a nuisance, or is using the
    rental unit for an illegal purpose). (Admin. Code § 37.9(a).)
    In their opening brief, the landlords do not challenge any particular
    element that the tenants were required to prove. Instead, they summarize
    the tenants’ closing arguments to the jury and their opposition to the motion
    for judgment notwithstanding the verdict. The landlords claim that the
    evidence to which the tenants’ counsel pointed in those settings was
    insufficient to establish a wrongful eviction. The landlords were required to
    support their arguments with sufficient legal and factual citations. (United
    37
    Grand Corp. v. Malibu Hillbillies, LLC (2019) 
    36 Cal.App.5th 142
    , 156; Cal.
    Rules of Court, rule 8.204(a)(1)(B) & (C).) We agree with respondents that
    the landlords did not meet their duty to fairly summarize all facts in the light
    most favorable to the judgment, which we presume on appeal is correct and
    for which all presumptions are indulged to support it. (United Grand Corp.,
    at p. 146; Myers v. Trendwest Resorts, Inc., supra, 178 Cal.App.4th at p. 739;
    Gee v. American Realty & Construction, Inc. (2002) 
    99 Cal.App.4th 1412
    ,
    1416.) The landlords fall short of meeting their affirmative duty to show
    error.
    E. The Tenants’ Rebuttal Argument Was Not Reversible Error.
    1. Additional Background.
    During the landlords’ closing argument, counsel stated, “Now,
    unfortunately the judge didn’t give you every bit of law that we wanted to.
    Everybody wants to put in as much law as they can into the box. But the
    judge decided these are the things I think are relevant, and if you have
    questions, of course, we could deal with it then.” Counsel then emphasized
    that the tenants had the burden of proof to establish their claims. Later,
    counsel put up a series of slides. After displaying a slide regarding
    harassment and arguing that the tenants had not proved bad faith, counsel
    stated “let’s move on,” apparently asking for the next slide. Counsel
    continued, “Again, this goes through—this goes through what is—” at which
    point the tenants’ counsel objected that “[t]his looks like an instruction that
    wasn’t given. It’s referencing the law,” and that “all of these [slides] are
    argument. Not legal.” The trial court overruled the objection but instructed
    the jury that the jury instructions should govern over any conflict with
    counsel’s representations. Counsel then said that an exhibit showed that the
    38
    landlords told the Rent Board that construction on the tenants’ former unit
    was going to take longer than anticipated.
    The landlords’ counsel also displayed a slide regarding what a “red
    herring” is. She argued that “the way you know it’s a red-herring argument
    is because there’s no jury instruction on it and there’s really no burden of you
    to decide it. It was just a fact that was meant to lead you on a wild goose
    chase into a false trail.” Counsel then spent most of the remainder of closing
    arguing displaying slides with examples of what she considered to be such
    red-herring arguments. One example was Kihagi’s reputation for evicting
    tenants. Counsel contended that Kihagi’s “reputation, her alleged
    reputation, which was created by the media and the people going to the City
    Attorney’s Office, the people going to the politicians and doing all these
    things, that’s not necessarily the real person. [¶] In fact, this is the first jury
    trial regarding Anna Kihagi. [¶] Like she said, she wasn’t allowed to testify
    in the other cases, she wasn’t—her sisters weren’t allowed to testify. This is
    the first jury trial where you get to actually hear the defendants’ side of the
    story.” After a recess, counsel stated that she “just want[ed] to clarify”
    something that the tenants’ counsel “interpreted in a different way.” She
    continued, “When I said that you were the first jury to hear the defendants’
    side of the story, what I meant was on the issue of tenant—the issues of
    tenant harassment, about her response to the—to the allegations that she
    harasses tenants. That’s what I meant.”
    Later, counsel again emphasized that it was the tenants’ burden to
    show that Mwangi did not move into the tenants’ former unit, not the
    landlords’ burden to prove that she did. She elaborated, “We didn’t need to
    parade in as many people. We were limited with how many people we could
    parade in. [¶] So that [the tenants’ counsel] would say, ‘Well, they should
    39
    have brought in more people,’ they barred us from bringing in Ray
    Robertson,” a reference to someone Mwangi testified was a “real person” with
    whom she sometimes commuted but who was not permitted to testify at trial
    because he did not appear for his scheduled deposition. The trial court
    sustained an objection from the tenants’ counsel. The landlords’ counsel
    countered that “You [the trial court] did bar us,” then again argued that
    Robertson was not able to testify, at which point the trial court again
    sustained an objection.
    Still later, after counsel apparently displayed a slide about bad faith,
    the following exchange took place:
    “[Landlords’ counsel]: Okay. So bad faith is one of those things that’s
    so important for you to look—when you look at this jury instruction; right?
    It’s not that something happened—
    “[Tenants’ counsel]: Objection, Your Honor. This is not a jury
    instruction.
    “THE COURT: Sustained.
    “[Tenants’ counsel]: She’s misrepresented—can they take it down? It’s
    her made-up thing.
    “[Landlords’ counsel]: I thought we could talk about—
    “[Tenants’ counsel]: You just said it’s not a jury instruction.
    “[Landlords’ counsel]: No, I didn’t. I said the bad faith—
    “[Tenants’ counsel]: No. You just said it was a jury instruction.
    “THE COURT: It’s not a jury instruction.
    “[Landlords’ counsel]: It’s not a jury instruction.
    “THE COURT: So let’s move on from the argument, please.”
    The landlords’ counsel then argued that the tenants had to prove that
    harassment was done in bad faith and that negligence did not amount to bad
    40
    faith. She contended that the fact that Duncan’s water heater may not have
    been timely repaired was not evidence of bad faith and questioned why
    Duncan did not find an “easy way” to get the water heater fixed. The
    following exchange then took place:
    “[Landlords’ counsel]: But instead, he’s saying because she—the
    services were cut off, it has to be in bad faith. All right? [¶] So not only—
    okay. So that’s a requirement. Bad faith also has to be—
    “[Tenants’ counsel]: Objection Your Honor.
    “THE COURT: I’ll sustain the objection.
    “[Tenants’ counsel]: It’s not a requirement.
    “[Landlords’ counsel]: The requirement to meet—
    “[Tenants’ counsel]: He just sustained my objection.
    “[Landlords’ counsel]: The requirement to meet–
    “THE COURT: Counsel, I’m going to allow you to argue it, but it’s
    not—other than the first sentence, I’m not going to allow you to expound
    upon it.”
    The tenants’ attorney later objected to an “[i]mproper jury instruction”
    during argument about damages, and the trial court instructed jurors to
    “follow the jury instructions, and the verdict form. I’m going to allow the
    argument.”
    At the beginning of rebuttal argument the following morning, the
    tenants’ counsel said he had been bothered by the landlords’ closing
    argument because after he spent four weeks presenting evidence, putting
    together accurate jury instructions and verdict forms, and presenting what
    he thought was a fair closing argument, the landlords’ attorney “put up her
    fake jury instructions. She did her own jury instructions, which aren’t the
    law. It wasn’t the law. It was misleading.” After the trial court overruled a
    41
    defense objection, counsel continued without further objection, “Misleading.
    That’s what bothered me. [¶] Then she put up 32 or 33 points of fake
    evidence, mischaracterizing things. [¶] You guys heard the evidence. You
    sat here for three to four weeks and heard the evidence and saw the evidence.
    And then the fake evidence.”
    The landlords’ attorney then turned to defense counsel’s assertion that
    this trial was the first time the landlords had been allowed to tell their side of
    the story, stating that the attorney “told you that they were happy, Anna
    Kihagi, Christina Mwangi were happy because they finally get a jury to tell
    their story to. First time[,] she says. The other time, they weren’t allowed
    to—they weren’t allowed to testify in that other case. This is what she told
    you. [¶] Not true. Simply not true.” The landlords’ attorney objected that
    the tenants’ attorney “wasn’t at the trial” and that he “knows they weren’t
    allowed to testify.” The trial court ruled that “the door has been opened” but
    directed the tenants’ attorney to “keep it brief on this.” Counsel continued,
    “I’m not talking about that case, Judge. I’m talking about the two cases they
    lost before a jury. The eviction attorney and the defendants brought an
    eviction against a retired woman. Of all the bogus allegation. They
    impaneled—.” The trial court then overruled another defense objection. The
    tenants’ counsel continued, “[They impaneled a jury] of 14 people just like
    you guys who sat here for a few weeks. They got up and testified. The tenant
    said, ‘Oh, they’re doing all the same things [Duncan] and [Mendoza] said.’
    And you know what, they had their day in court. And you know what, they
    lost.” The trial court then sustained a section 352 objection. Counsel
    continued, “Happened another time as well. They had—they had two times.
    They had two other juries that they spent that time with, and I bet they put
    42
    the fake jury instructions up as well. That’s what bothered me.” The trial
    court then sustained a speculation objection.
    Later, counsel responded to defense counsel’s argument that jurors
    could not find harassment based on the three-day eviction notice because it
    was allegedly “constitutionally protected conduct” covered by the “litigation
    privilege.” The tenants’ attorney asserted without objection, “The fact that
    Defendant Kihagi and her eviction attorney issued a three-day notice
    nuisance eviction against [Duncan], that was after—after the owner move-in
    notice, after that. [¶] That that somehow protects them from all their
    wrongful conduct here, that is not the law. [¶] Look for the judge’s
    instruction about it. You’ll find none. All those fake instructions she put up
    there yesterday, look for them in the judge’s instruction. None are there.
    None.”
    2. Analysis.
    The landlords argue on appeal that the tenants’ “inflammatory”
    rebuttal argument warrants reversal of the judgment. Again, we are
    unpersuaded.
    “In conducting closing argument [in a civil trial], attorneys for both
    sides have wide latitude to discuss the case. ‘ “ ‘ “The right of counsel to
    discuss the merits of a case, both as to the law and facts, is very wide, and he
    [or she] has the right to state fully his [or her] views as to what the evidence
    shows, and as to the conclusions to be fairly drawn therefrom. The adverse
    party cannot complain if the reasoning be faulty and the deductions illogical,
    as such matters are ultimately for the consideration of the jury.” ’ ” ’ ”
    (Cassim v. Allstate Ins. Co. (2004) 
    33 Cal.4th 780
    , 795.) “ ‘ “An attorney is
    permitted to argue all reasonable inferences from the evidence, . . .”
    [Citation.] “Only the most persuasive reasons justify handcuffing attorneys
    43
    in the exercise of their advocacy within the bounds of propriety.” ’ ” (Ibid.)
    An attorney who exceeds this wide latitude—such as by assuming facts not in
    evidence, inviting the jury to speculate as to unsupported inferences, or
    making personally insulting or derogatory remarks directed at opposing
    counsel—commits misconduct. (Id. at p. 796.)
    As to the arguments to which the landlords did not object below, they
    forfeited any claim that they constituted misconduct. (Sabella v. Southern
    Pac. Co., supra, 70 Cal.2d at p. 319.) The landlords also have failed to
    provide an adequate record to demonstrate error. (Osgood v. Landon (2005)
    
    127 Cal.App.4th 425
    , 435 [appellant defaults if appellant fails to provide
    portions of proceedings below that may provide grounds upon which decision
    could be affirmed].) For example, the landlords suggest that the argument
    they presented “fake jury instructions” “appear[ed]” to be based on counsel
    “inadvertently characterize[ing] the Rent Ordinance as a jury instruction.”
    But the slides to which the landlords’ attorney referred during closing
    argument are not part of our record, and without them we cannot fairly
    evaluate the claim. Counsel stated, “Regarding—okay. So let’s talk about
    this harassment statute. [¶] Can you bring up the harassment statute–well,
    actually bring it back. [¶] Bad faith is something that is—there’s two causes
    of action here, two questions of—regarding—in this case.” (Italics added.) It
    may be that instead of displaying the Rent Ordinance, counsel was asking
    her assistant to “bring [another slide] back.” Without the relevant slide, we
    have no way of determining whether defense counsel simply misspoke about
    whether the Rent Ordinance was a jury instruction, as the landlords now
    claim, or whether she was in fact displaying a definition of bad faith that
    purported to be a jury instruction.
    44
    In any event, the landlords have fallen far short of establishing that the
    tenants’ reference to “fake jury instructions” was so “outlandish” that it
    warrants a new trial. Furthermore, even if we were to find attorney
    misconduct, which we do not, there was no prejudice. “In determining
    prejudice, we evaluate the following factors: ‘(1) the nature and seriousness
    of the misconduct; (2) the general atmosphere, including the judge’s control of
    the trial; (3) the likelihood of actual prejudice on the jury; and (4) the efficacy
    of objections or admonitions under all the circumstances.’ ” (Bigler-Engler v.
    Breg, Inc. (2017) 
    7 Cal.App.5th 276
    , 296.) Under this standard, the landlords
    cannot possibly establish prejudice. Their trial attorney argued in closing
    that a jury “get[s] to actually hear the defendants’ side of the story” after
    previously not being allowed to testify. This made it sound as if the landlords
    welcomed their day in court, without the context that this was a possible
    reference to the fact that they had been barred from testifying in the City’s
    lawsuit because of their egregious and repeated discovery abuses. Instead of
    objecting in front of the jury, the tenants’ counsel apparently raised the issue
    on a break, permitting the landlords’ attorney to “clarify” that she had been
    referring only to testifying about tenant harassment. Defense counsel also
    told jurors that they should not hold it against the landlords that they did not
    call more witnesses since they had been barred from calling a person with
    whom Mwangi claimed to commute, omitting the fact that the person was
    barred from testifying because he had not appeared for a deposition. The fact
    that defense counsel would mischaracterize the record through omission
    supports the notion that counsel was displaying misleading slides as well, as
    the tenants’ counsel claimed. It may be that the response of the tenants’
    counsel was imperfect, but a review of the entire closing arguments reveals
    that there was no likelihood of prejudice to the jury.
    45
    F. There Is No Reason to Set Aside the Damages Awarded in the
    Amended Judgment.
    In their appeal, the landlords argue that an unqualified expert
    improperly computed the tenants’ damages and that the amended judgment
    was confiscatory. In their cross-appeal, the tenants disagree and contend
    that the trial court arbitrarily reduced the damages. We reject both sides’
    arguments.
    1. Additional background.
    a. Testimony of Expert Richard Devine.
    Richard Devine, the chairman of a real estate finance and development
    company, testified for the tenants as a damages expert. Devine has been in
    the industry since the early 1970s, and his current work focuses almost
    exclusively on multifamily rental properties in several western states. His
    company has financed around 1,300 units in San Francisco. The landlords
    did not object to Devine’s ability “to render opinions on the financial and
    economic issues of this case,” and the trial court permitted the tenants to
    question Devine as an expert in the field of real estate finance.
    Devine first opined on how much the tenants suffered by losing their
    tenancy in a unit subject to rent control and having to find a similar
    replacement unit at a much higher rent. They were paying $15,384 per year
    ($1,282 per month) in rent at the time they lost their tenancy, whereas the
    market rate for the unit was $52,800 per year ($4,400 per month). This
    meant there was a “differential” at the time of displacement of $37,416,
    meaning that was the annual amount they were forced to pay in market rates
    over what they had been paying. When Devine began testifying about rent
    differentials, the landlords objected on relevancy and section 352 grounds
    that because the Rent Ordinance limits damages to actual damages,
    46
    differential damages were irrelevant. The trial court overruled the objection
    as it went to weight and not admissibility.
    Devine calculated the differential for the time following the tenants’
    displacement using the following estimates. Had the tenants been able to
    stay in their unit, the maximum the rent could have been increased was
    1.6 percent the first year, and 2.2 percent the following year. Going forward,
    Devine estimated that the rent could be increased annually by 2 percent,
    which was higher than the historical average. For the market rent, Devine
    increased it for 2016–2017 to $4,500 per month, then kept it the same since
    the market was “kind of flat” at the time of trial (fall 2017), then estimated it
    would rise 5 percent per year thereafter. Using those figures and estimates,
    Devine opined that $38,370 was the differential for the second year of
    displacement, and a little less than that for the third year of displacement.
    Devine opined based on his experience with rent-controlled units and
    an interview with Duncan that the tenants would have remained in their
    unit for at least another 21 years. Within 10 years, the cumulative
    differential between the tenants’ unit and market rate would be $454,333.
    After 20 years, the cumulative differential would be $1,252,000. Devine
    opined that to calculate the value of the loss from the tenants’ eviction, he
    would take that $1,252,000 figure and reduce the amount to its present value
    as of the time the tenants were displaced, using the yield on a comparable
    maturity treasury obligation. Using 2.62 percent, the yield on a 20-year
    treasury at the time of displacement, Devine discounted the amount to
    $920,779, the net present value. The net present value after five years would
    be $188,098, after 10 years it would be $401,280, after 15 years it would be
    $651,292, and after 20 years it would be up to the full $920,779.
    47
    b. The Jury’s Verdict.
    The jury found that Kihagi, Mwangi, and Zoriall were each liable to
    Duncan and Mendoza separately for $196,000, composed of damages for both
    wrongful eviction and harassment. For wrongful eviction, the amount
    included $150,000 in lost rental value and $30,000 for mental or emotional
    damages. For harassment, the amount included $1,000 in lost rental value
    and $15,000 for mental or emotional damages. This meant that Duncan and
    Mendoza were each awarded $588,000 in damages (for a total of $1,176,000).
    After the damages were tripled under the Rent Ordinance (Admin.
    Code §§ 37.9, subd (f), 37.10B, subd. (c)(5)), total damages awarded were
    $3,528,000.
    c. Post-trial Proceedings.
    In their motion for a new trial, the landlords argued that the amount of
    damages was excessive. (Code Civ. Proc., § 657, subd. (5).) They argued that
    the trebled damages were punitive in nature, the total amount of the award
    violated due process because it exceeded the value of the Hill Street property,
    and the award was far greater than the tenants’ “actual damages”
    contemplated under the Rent Ordinance. (Admin. Code, § 37.10, subd. (f).)
    They argued that the correct amount of the tenants’ actual damages should
    have been the difference between the rent the tenants paid at their old unit
    and the actual rent at their new unit, as opposed to the difference between
    their previous rent and market-rate rent. The landlords further contended
    that Devine’s estimate of future market-rate rent increases of five percent
    was “highly speculative, unsupported by data, and beyond [the tenants’]
    actual damages given its inaccuracy.”
    The trial court denied the motion for a new trial, but concluded that the
    total damages awarded after trebling was excessive. The court reduced the
    48
    award and amended the judgment so that total damages awarded was
    $2.7 million. The trial court’s award did not question Devine’s damages
    calculations or state they were improper.
    2. The Landlords’ Appeal: The Damages Awarded Were Not
    Miscalculated and Are Not Confiscatory.
    To the extent that the landlords argue that the tenants were not
    entitled to “rent differential” damages under the Rent Ordinance, we reject
    their arguments. The ordinance provides that a tenant may recover money
    damages of not less than three times “actual damages,” including damages
    for mental or emotional distress if the trier of fact makes a finding regarding
    intent, both when a landlord is found to have committed an unlawful eviction
    (Admin. Code § 37.9(f)) or tenant harassment (Admin. Code § 37.10B(c)(5)).
    The ordinance does not define the term “actual damages.”
    Division Two of this court recently considered, and rejected, arguments
    that Devine’s similarly calculated “rent differential” measure of damages was
    not recoverable as “actual damages” under the Rent Ordinance. (DeLisi v.
    Lam (2019) 
    39 Cal.App.5th 663
    , 680–681.) The court held that the “actual
    damages” permissible under the Rent Ordinance is not expressly limited to
    out-of-pocket losses. (Id. at p. 681.) “ ‘ “Damages” are monetary
    compensation for loss or harm suffered by a person, or certain to be suffered
    in the future, as the result of the unlawful act or omission of another. ([Civ.
    Code,] §§ 3281–3283.) “Actual” is defined as “existing in fact or reality,” as
    contrasted with “potential” or “hypothetical,” and as distinguished from
    “apparent” or “nominal.” (Webster’s Third New Internat. Dict. (1964) p. 22.)
    It follows that “actual damages” are those which compensate someone for the
    harm from which he or she has been proven to currently suffer or from which
    the evidence shows he or she is certain to suffer in the future. They are to be
    49
    distinguished from those which are nominal rather than substantial,
    exemplary or punitive rather than compensatory, and speculative rather
    than exiting or certain. [Citations.] In short, “ ‘ “[a]ctual damages” is a term
    synonymous with compensatory damages’ ” ’ ” (Ibid.)
    The landlords’ reliance on Castillo v. Friedman (1987) 
    197 Cal.App.3d Supp. 6
     is misplaced. Castillo was an action brought under Los Angeles’s
    Rent Stabilization Ordinance for wrongful eviction. (Id. at p. Supp. 10.)
    Following a bench trial, the plaintiff was awarded $5,856 in compensatory
    damages, calculated as the difference between what the plaintiff was paying
    on her rent-controlled apartment and the market rental value of the unit,
    plus storage costs because she moved to a smaller apartment, for the two
    years she would have occupied the premises. (Id. at pp. Supp. 10, 20.) The
    appellate department of the superior court concluded that there was
    insufficient evidence to support the market rental value of the unit used to
    calculate damages, because the trial court used the figure the landlord hoped
    to collect in rent, and not a figure that was ever actually collected. (Id. at
    pp. Supp. 20–21.) Here, by contrast, Devine based his opinion of the market
    rate from data on San Francisco rents that has been collected by a firm called
    Real Facts since the 1980s. The firm conducts quarterly surveys based on
    about 25,000 units and produces a report for San Francisco as a whole.8
    True enough, in Balmoral, supra, 
    226 Cal.App.3d 686
    , this court
    defined actual damages “as referring narrowly to out-of-pocket expenses.”
    (Id. at p. 690) The court thus excluded mental-suffering damages from the
    8 The landlords claim that Devine’s calculation of fair market value was
    incorrect because of various discrepancies, including that it was based on a
    unit with two bedrooms and one bathroom, whereas the tenants’ unit had one
    bedroom, one bathroom, and an “extra room.” These questions were for the
    jury to decide.
    50
    definition because they “involve[] considerable variability.” (Id. at p. 691.)
    The court considered this interpretation consistent with the legislative
    purpose of providing for treble damages because “ ‘lawsuits over wrongful
    evictions are likely to involve small amounts of money that may not justify
    the costs of litigation.’ ” (Id. at p. 690, quoting Kelly v. Yee (1989)
    
    213 Cal.App.3d 336
    , 341.) But the ordinance was amended following
    Balmoral to provide for emotional distress damages when certain findings
    are made, an indication this court did not accurately divine the legislative
    intent of treble damages. And rent-differential damages “are not uncertain
    in the way or to the same degree as damages for emotional distress.”
    (DeLisi v. Lam, supra, 39 Cal.App.4th at p. 685.)
    The landlords’ remaining arguments over the rent-differential evidence
    essentially question whether there is substantial evidence to support the
    damages awarded. (Wilson v. County of Orange, supra, 169 Cal.App.4th at
    p. 1188.) For example, in a section of their opening brief claiming that
    Devine’s estimate of future market-rate rent increases of five percent was
    speculative and unsupported by the evidence, the landlords cite to their own
    motion for a new trial to claim that the trial court supposedly “rejected [the
    tenants’] measure of damages.” They also misleadingly quote Devine’s
    testimony to make it seem as if he believed demand for San Francisco
    housing was dropping, when in fact he testified that there are reasons
    housing supply does not keep up with demand. This does not amount to a
    showing that the damages awarded lacked substantial evidence. The same
    goes for the landlords’ argument that Devine was not qualified to opine on
    how long the tenants would have remained at the Hill Street property. This
    was a jury question, and the landlords do not meet their burden to show
    error.
    51
    The landlords next contend that even after the trial court reduced the
    judgment, the damages awarded were confiscatory and violated due process.
    We disagree. It is true that where a statute is constitutional, it may still
    under certain circumstances produce constitutionally excessive penalties that
    must be evaluated on a case-by-case basis. (Hale v. Morgan (1978) 
    22 Cal.3d 388
    , 404.) The penalty at issue in Hale was one that accrued on a daily basis,
    such that “[t]he exercise of a reasoned discretion [wa]s replaced by an adding
    machine.” (Id. at p. 402.) Here, the jury set a fixed amount based on all the
    evidence before it. And while the landlords are correct that the award was
    trebled under the Rent Ordinance, the trial court specifically relied on Hale
    to reduce the damages to avoid excessiveness. We reject the landlords’
    arguments.
    3. The Tenants’ Cross-Appeal: The Trial Court Did Not Abuse
    Its Discretion in Reducing the Damages Award.
    In their cross-appeal, the tenants argue that the trial court abused its
    discretion when it reduced the amount of damages awarded by the jury. We
    disagree.
    It is somewhat unclear what procedure the trial court used to reduce
    damages. A court has the authority to reduce an award when it is
    unconstitutionally excessive. (Gober v. Ralphs Grocery Co. (2006)
    
    137 Cal.App.4th 204
    , 214.) The court’s order reducing damages referred to
    Hale v. Morgan, supra, 
    22 Cal.3d 388
    , which considered whether a trial court
    had awarded constitutionally excessive penalties. But as the tenants point
    out, Code of Civil Procedure section 662.5, subdivision (a)(2), contemplates
    that the trial court should have issued an order granting a new trial
    conditioned on the tenants’ consent to the reduction of damages, as opposed
    52
    to denying the motion and reducing damages without giving the tenants an
    opportunity to accept the reduction as the trial court did here.
    Before oral argument, the court wrote to counsel about the remittitur
    issue. The court essentially asked the tenants whether, if the court were to
    affirm the jury’s liability determination, they would accept the amount
    awarded in the amended judgment rather than face a remand and
    reconsideration of the motion for new trial. (See ENA North Beach, Inc. v.
    524 Union Street (2019) 
    43 Cal.App.5th 195
    , 215 [although trial court erred
    in reducing punitive damages by not following the remittitur procedure set
    forth in section 662.5, counsel stated at oral argument that party would
    accept reduced amount, enabling court to affirm the judgment in the interest
    of efficiency and judicial economy instead of remanding].) Responding to the
    court’s questions at oral argument, counsel first reiterated the tenants’
    request that we 1) set aside the trial court’s reduced award and direct that
    the jury’s award be trebled as a matter of law and 2) not remand the case to
    give the trial court the opportunity to reconsider the motion for new trial.
    Counsel then explained, however, that the tenants would agree to the
    reduced award rather than face a remand if we decline to set aside the
    reduced award.
    We conclude that the reduced award should not be set aside. Even
    though the trial court should have followed the remittitur procedure set forth
    in section 662.5, we cannot conclude that its reduction of damages was
    improper. The court’s order stated that “the Court considered the
    disproportion between the size of the judgment and the sort of recovery
    needed to serve the legitimate purpose of the San Francisco Rent Ordinance.”
    Although the landlords’ conduct here was egregious and the verdicts were
    supported by substantial evidence, the trial court was in the best position to
    53
    determine if under the circumstances the original award was “wholly
    disproportionate” to the Rent Ordinance’s goal of compensating harmed
    tenants. (Hale v. Morgan, supra, 22 Cal.3d at p. 405.) We see no reason to
    set aside its amended judgment.
    III.
    DISPOSITION
    Respondents’ unopposed request for judicial notice filed on
    November 25, 2019, is granted.
    The amended judgment is affirmed. Respondents shall recover their
    costs on appeal.
    54
    _________________________
    Humes, P.J.
    WE CONCUR:
    _________________________
    Margulies, J.
    _________________________
    Banke, J.
    Duncan et al. v. Kihagi et al. A153521
    55
    Filed 9/1/21
    CERTIFIED FOR PARTIAL PUBLICATION
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    FIRST APPELLATE DISTRICT
    DIVISION ONE
    DALE DUNCAN et al.,
    Plaintiffs and Appellants,
    A153521
    v.
    ANNE KIHAGI et al.,                          (City and County of San
    Francisco Super. Ct.
    Defendants and Appellants.
    No. CGC15545655)
    ORDER CERTIFYING OPINION
    FOR PARTIAL PUBLICATION
    BY THE COURT:
    The opinion in the above-entitled matter filed on August 9, 2021, was
    not certified for publication in the Official Reports. After the court’s review of
    two requests under California Rules of Court, rule 8.1120, it is ordered that
    the opinion should be published in the Official Reports, with the exception of
    sections II.B., II.C., II.D.3, II.E., and II.F.3., which do not meet the standards
    under rule 8.1105(c).
    Dated:
    ___________________________
    Humes, P.J.
    1
    Trial Court:
    Superior Court of the City and County of San Francisco
    Trial Judge:
    Hon. Andrew Y.S. Cheng
    Counsel for Defendants and Appellants:
    Ryan B. Polk, Edward Romero, Kevin Liu, Gordon Rees Scully
    Mansukhani, LLP
    Counsel for Plaintiffs and Appellants:
    Steven J. McDonald, Ariel Gershon, Greenstein & McDonald
    Duncan et al. v. Kihagi et al. A153521
    2
    

Document Info

Docket Number: A153521

Filed Date: 9/1/2021

Precedential Status: Precedential

Modified Date: 9/1/2021