Walker v. The Department of Consumer Affairs etc. CA2/5 ( 2021 )


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  • Filed 9/14/21 Walker v. The Department of Consumer Affairs etc. CA2/5
    NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS
    California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions
    not certified for publication or ordered published, except as specified by rule 8.1115(b). This opinion
    has not been certified for publication or ordered published for purposes of rule 8.1115.
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    SECOND APPELLATE DISTRICT
    DIVISION FIVE
    SAM WALKER & SAM WALKER                                                  B300723
    CPA, INC.,
    Petitioners and Appellants,
    (Los Angeles County
    v.
    Super. Ct. No. BS171533)
    THE DEPARTMENT OF CONSUMER
    AFFAIRS, CALIFORNIA BOARD OF
    ACCOUNTANCY,
    Respondent and Appellant.
    APPEAL from a judgment of the Superior Court of Los
    Angeles County, James C. Chalfant, Judge. Affirmed.
    Samuel Walker, in pro. per. for Petitioner and Appellant
    Samuel Walker.
    The Law Office of Sam Walker and Sam Walker, for
    Petitioner and Appellant Sam Walker CPA, Inc.
    Xavier Becerra, Attorney General, Carl W. Sonne, Senior
    Assistant Attorney General, Joshua A. Room and Linda L. Sun,
    Supervising Deputy Attorneys General, Stephen D. Svetich,
    Deputy Attorney General, for Respondent and Appellant.
    _______________________________________________
    Petitioners, appellants, and cross-respondents Sam Walker
    and Sam Walker CPA, Inc.,1 appeal from a judgment granting a
    petition for writ of administrative mandate pursuant to Code of
    Civil Procedure section 1094.5. In the petition, Walker sought to
    compel respondent and cross-appellant California Board of
    Accountancy, Department of Consumer Affairs (the Board) to
    vacate an administrative decision imposing discipline against
    Walker. The trial court granted the petition in part, finding
    Walker was entitled to further examination of the Board’s expert
    witness, and remanded the matter to the Office of Administrative
    Hearings. Walker does not challenge the portion of the order
    remanding the matter for further testimony, but contends the
    trial court should have granted the petition on additional grounds
    1For clarity, Sam Walker CPA, Inc., will be referred to as
    “the Corporation.” The parties will be referred to collectively as
    “Walker,” except for a few instances where it is clear from context
    that “Walker” denotes the individual.
    2
    as well, including that: (1) professional negligence for the
    purpose of disciplinary action under Business and Professions
    Code section 5100 requires finding serious misconduct, causation,
    and harm;2 (2) Walker was entitled to have notes from an
    investigative hearing produced in discovery; (3) certain findings
    by the trial court were not alleged in the Board’s amended
    accusation or were not supported by substantial evidence; and (4)
    the accusation was barred by the statute of limitations and
    laches. We conclude that because Walker was not aggrieved by
    the trial court’s order and has not yet exhausted his
    administrative remedies, his appeal must be dismissed.
    In a cross-appeal, the Board contends the trial court erred
    by remanding the matter for further examination of certified
    public accountant (CPA) Kay Lewis. We disagree. The
    administrative law judge consistently instructed the parties
    during the administrative hearing to treat Lewis as a percipient
    witness only. The Board’s designation of Lewis as an expert after
    the administrative hearing concluded rendered the
    administrative proceedings fundamentally unfair. Walker was
    prejudiced, because he was deprived of an opportunity to fully
    cross-examine Lewis on the foundation and formation of her
    opinion as an expert. The trial court’s order remanding the
    matter to the Office of Administrative Hearings to allow further
    examination of Lewis is affirmed.
    2All further statutory references are to the Business and
    Professions Code unless otherwise stated.
    3
    FACTUAL AND PROCEDURAL HISTORY3
    Tax Returns Prepared for Taxpayer 1
    Walker worked as a business tax auditor for the California
    State Board of Equalization for two years, until July 2008.
    During that time, on March 13, 2008, the Board issued a CPA
    certificate to Walker as an individual. He began attending law
    school in 2008 and received his law degree in May 2011. The
    Board issued a CPA corporation certificate to the Corporation on
    March 23, 2011. Walker prepared eight tax returns for the 2011
    tax year, which was the first year of his practice using e-filing
    software published by Lacerte.
    Taxpayer 1 paid $125 for Walker to prepare and file her
    2011 tax returns. She provided him with a W-2 reflecting gross
    wages from her employment with the County of San Bernardino
    and a Form 1099-MISC for wages that her deceased son earned
    from the Defense Financing and Accounting Service, which
    Taxpayer 1 had received as the beneficiary of a deceased
    employee.
    The instructions on the back of the 1099-MISC form noted
    that the amount should generally be reported as “other income”
    on line 21 of a Form 1040, but Walker combined the amounts
    from the W-2 and the Form 1099-MISC as “wages” on line 7 of an
    3  In accordance with the standard of review, we state the
    facts in the light most favorable to the judgment based on the
    factual record developed to date. Because the judgment of the
    administrative agency has been reversed and the matter
    remanded for further evidentiary proceedings, the facts have not
    been conclusively determined.
    4
    IRS Form 1040A. Relevant tax publications state that inherited
    wages retain their character, providing colorable support for
    Walker’s decision to report the amount as “wages.”
    Walker input an employer identification number
    incorrectly. He attempted to electronically file Taxpayer 1’s tax
    returns on Friday, February 17, 2012. He did not obtain
    Taxpayer 1’s signature on a Form 8879 to authorize electronic
    filing prior to submitting the federal tax return.
    Walker sent an email to Taxpayer 1 at approximately 7:00
    p.m. stating that he had received an error message because he
    did not have “the address of your w-2 for the defense fiance corp
    [sic]” and asking her to send the address for that employer. At
    approximately 8:00 p.m., Taxpayer 1 emailed the Form 1099-
    MISC to him, which had the address of her son’s employer, as
    well as the payor’s identification number.
    A little before 9:00 p.m., Walker emailed copies of Taxpayer
    1’s 2011 federal and state returns to her and wished her luck in
    her probate administration. At approximately 10:30 p.m.,
    Taxpayer 1 replied, “The instructions for the 1040A indicate that
    I needed to file a 1040 because I received a 1099-MISC, but you
    filed a 1040A. Could you please explain?”
    Taxpayer 1’s state tax return was accepted for filing, but
    the federal tax return was rejected. The software generated a
    rejection diagnostics report stating that the federal return e-
    postmarked on February 17, 2012, at 7:28 p.m. was rejected by
    the federal taxing agency on February 18, 2012. The diagnostic
    directed Walker to take four steps, including verifying the
    employer identification numbers on all of the W-2 forms, before
    refiling the corrected return at no additional charge.
    5
    On Saturday, February 18, 2012, Walker sent an email
    reply to Taxpayer 1, “The instructions you read are wrong. You
    don’t need to file a 1040 because you were not required to file
    schedule C.” Later that night, Taxpayer 1 attempted to direct
    Walker’s attention to the back of the 1099-MISC which stated,
    “Box 3. Generally, report this amount on the ‘other income’ line
    of Form 1040 and identify the payment. The amount shown
    may be payments received as the beneficiary of a
    deceased employee, . . . . [sic]” Walker replied on Sunday,
    February 19, 2012, “Keyword ‘generally’. Your taxes are
    prepared correctly. If you have any further questions call me.”
    Walker left Taxpayer 1’s federal tax return in a rejected
    status. He never tried to correct the employer identification
    number or refile the return. At the end of the week on Friday,
    February 24, 2012, Taxpayer 1 contacted the IRS for clarification
    about whether she should have filed a Form 1040. She sent an
    email to Walker stating that the IRS told her to file Form 1040
    and identify the type of income shown in box 3 of the 1099-MISC
    on line 21 as other income, because the Form 1099-MISC
    reported income that she received as a beneficiary, not wages
    that she earned. She added, “The IRS advised me to file an
    amended return now, rather than waiting to be notified by the
    IRS that I failed to report the income shown on the 1099-MISC.
    Please let me know how you intend to handle this.”
    Walker replied that day, “I believe your taxes are prepared
    correctly. My services are finished. . . . I am sorry that you do
    not agree with me about the correct way to file your taxes. You
    are free to find someone else to amend your tax return but I will
    not change the tax return that I have prepared for you. Please,
    find some[one] else for any further services that you may need[.]
    6
    I believe that you would be better off preparing your taxes with
    someone else in the future.”
    Taxpayer 1 responded that she was very confused and he
    had refused to answer questions until she paid for his services.
    Had the IRS advised her that it was permissible to file a Form
    1040A, she would not have asked Walker to amend her return.
    She stated that she would contact the IRS on Monday “to inquire
    as to how I should go about amending a tax return that a CPA
    submitted on my behalf.”
    Walker replied, “you have a lot of built [up] frustration and
    I don’t appreciate you taking it out on me.” He told her that if
    she wanted to rely on the IRS help line to prepare her taxes, that
    was her choice. He reminded her of details from prior
    conversations and added, “Again if you are confused stop
    emailing me and call me and i will be happy to explain
    everything as I have repeatedly told you. Again I am not here for
    you to let out your frustrations after your tragic events that have
    unfolded for you and your family over the last several months. I
    am sorry for your loss. Please, seek tax advice elsewhere. thank
    you. [sic]”
    That day, on February 24, 2012, Taxpayer 1 filed a
    complaint against Walker with the Board. She alleged Walker
    refused to answer questions about her 2011 return until paid,
    insisted he had correctly combined income from her W-2 with a
    1099-MISC on a Form 1040A, and when the IRS advised her to
    file an amended return, insisted that he had filed the return
    correctly. She believed that if Walker had made a mistake, he
    should fix the mistake or refund her money. The Board notified
    Walker of Taxpayer 1’s complaint on March 21, 2012.
    7
    On March 23, 2012, Taxpayer 1 called the IRS to inquire
    about her income tax refund and learned that her federal tax
    return had been rejected and never filed, because the employer
    identification number reported for her W-2 was incorrect. She
    filed a corrected return herself on March 24, 2012, and received
    confirmation that it was accepted. She wrote an email to Walker
    asking him not to file any new or corrected state or federal 2011
    return on her behalf to avoid any confusion. Walker never
    offered or provided a refund to Taxpayer 1.
    Preparation of Taxpayer 2’s Tax Return
    Taxpayer 2 and his spouse paid $150 to Walker to prepare
    their 2011 tax returns. Taxpayer 2 provided Walker with a W-2
    showing receipt of $5,000 in dependent care benefits paid by his
    employer. He also provided a Form 1099-R for a gross annuity
    distribution. The plan administrator included the early
    withdrawal code for the distribution, although another box on the
    form indicated that no contributions had been made to the
    investment within the past five years.
    Based on the information that a tax preparer enters,
    Lacerte software generates a federal tax Form 2441 for child and
    dependent care expenses. A taxpayer who did not receive any
    dependent care benefits completes the first page of Form 2441. A
    taxpayer who received dependent care benefits completes the
    second page. If the software functioned correctly when Walker
    entered Taxpayer 2’s receipt of $5,000 in dependent care benefits,
    it should have populated the second page of Form 2441 and
    precluded Taxpayer 2 from claiming any further child care
    benefits. Other than Form 2441, the dependent care benefits
    8
    received from an employer will not be shown anywhere else in the
    tax summary or the tax return provided to the client.
    In the copy of the federal tax return that Walker provided
    Taxpayer 2, the first page of Form 2441 was populated, providing
    Taxpayer 2 with a $600 credit for child and dependent care
    expenses, and the second page of the form was not generated.
    The federal tax summary clearly showed that Taxpayer 2 was
    receiving a $600 credit for child and dependent care expenses.
    Walker did not notice, however, that the software calculated a
    $600 credit for child and dependent care expenses that Taxpayer
    2 was not entitled to claim.
    Although an early withdrawal code was included on Form
    1099-R for Taxpayer 2’s annuity distribution, Walker did not
    include a ten percent early withdrawal penalty for the
    withdrawal. Taxpayer 2 did not provide Walker with any
    information showing that he received a California state tax
    refund in 2011, so Walker did not know to include a state tax
    refund as income on the federal return. Walker filed the returns
    electronically in March 2012.
    Enforcement Advisory Committee Investigative Hearing
    The Enforcement Advisory Committee (EAC) is a
    committee of volunteers who assist the Board with investigations.
    On October 18, 2012, the EAC held an investigative hearing.
    Walker appeared and testified at the hearing on his own behalf
    without counsel. He explained that at the time of Taxpayer 1’s
    complaint, he had been in the process of establishing his business
    for a few months and recently purchased the software to run the
    business. Taxpayer 1 usually prepared her own taxes. She felt
    9
    she needed the protection of a third party preparer for her 2011
    tax returns, based on potential financial complications from her
    son’s death and administration of his estate.
    Walker acknowledged that 1099-MISC income should
    generally be entered as “other income” on line 21. However,
    payor and payee information does not have to be disclosed for
    miscellaneous income, and Walker wanted to disclose the payor
    and payee information in this case to preclude allegations of
    fraud. He believed the software would not allow him to include
    payor information for miscellaneous income, so he entered the
    amount as wages on line 7. Walker believed this was a situation
    in which the general instructions did not apply. When all of
    Taxpayer 1’s income was entered as wages on line 7, the software
    automatically generated Form 1040A, rather than Form 1040.
    Whether the income was reported on line 7 or line 21, the tax
    calculation was the same.
    One of the examiners, who used Lacerte software, stated
    that payor information can be input on line 21 and explained the
    procedure to enter it. Walker acknowledged that he did not
    contact Lacerte for assistance about how to enter the information
    that he wanted to report. If he had known payor information
    could be entered on line 21, he would have reported the amount
    on line 21.
    The federal tax return was rejected because he entered
    incorrect information for the employer identification number. He
    testified that he asked Taxpayer 1 to provide the address again,
    entered it, and the return was rejected a second time because of
    an incorrect identification number. He never attempted to
    correct the identification number and refile the return after that.
    He asserted that before he could correct the error, Taxpayer 1
    10
    instructed him not to file her return and disengaged his services.
    He also testified, however, based on the same email exchange,
    that he told her the return was rejected and asked for correct
    information, but she never provided it. He stated that he would
    have filed her federal return if she had given him the correct
    address and the correct identification number.
    Investigation and Complaint by Taxpayer 2
    Kay Lewis was the Investigative CPA for the Board
    assigned to investigate Taxpayer 1’s complaint. The
    Corporation’s certificate expired and was not valid as of April 1,
    2013. Lewis issued findings and conclusions on October 8, 2013,
    including a determination that Walker’s testimony demonstrated
    a lack of knowledge about preparation of tax returns using
    Lacerte software.
    In December 2013, the IRS issued a notice to Taxpayer 2
    and his wife that they owed an additional tax liability of $1,387,
    plus interest of $74. The IRS notice showed that Taxpayer 2
    correctly reported dependent care benefits of $5,000 had been
    received from an employer, but incorrectly claimed an additional
    $600 credit for child and dependent care expenses. In addition,
    taxes were owed based on early withdrawal of funds from a
    qualified plan, and the return failed to account for the state
    income tax refund of $150. No penalties were assessed.
    Taxpayer 2 contacted Walker for an explanation.
    On December 23, 2013, Walker sent an email to Taxpayer 2
    stating that the amount of the deficiency was correct. He
    directed them to pay the amount due and offered to discount the
    cost of their next tax return or issue a check in the amount of $74
    11
    to cover the interest that had accrued on the unpaid taxes.
    Walker explained that they were not entitled to a credit for child
    care expenses because they had already received dependent care
    benefits. He added, “I am not sure why this was overlooked.”
    Walker sent another email stating, “I have included an
    amended return so that you can review. Also, I prepared your CA
    amended return which you should file and pay the increase as
    well. Please, note that the retirement benefits from met-life were
    also taxable as per the IRS detail that they provided.” An
    amended return dated December 26, 2013, was prepared by the
    Corporation.
    On January 11, 2014, Taxpayer 2 filed a complaint against
    Walker with the Board, alleging that Walker did not correctly
    complete Taxpayer 2’s 2011 tax return. Due to the simplicity of
    the return, Taxpayer 2 believed the errors demonstrated
    incompetence, and he wanted Walker to pay the additional tax
    owed, the interest due, and the cost of tax preparation. The
    Board assigned the investigation of Taxpayer 2’s complaint to
    Lewis. Ultimately, Walker apologized to Taxpayer 2 and
    refunded a total of $226 for tax preparation fees and the interest
    incurred.
    On May 15, 2014, the Executive Officer of the Board
    (Complainant) filed an accusation against Walker with the
    Board. Lewis investigated Taxpayer 2’s complaint and issued
    findings and conclusions on November 3, 2014. In her factual
    findings, Lewis stated the dependent care benefits reported on
    the W-2 and the tax credit for child and dependent care expenses
    were both included on the 2011 Form 1040 prepared for Taxpayer
    2, when the tax rules do not allow both benefits to be claimed.
    Walker failed to include a ten percent early withdrawal penalty,
    12
    even though the Form 1099-R from the plan administrator had
    included the proper code to report an early withdrawal.
    Lewis found Walker did not take responsibility for the
    errors on Taxpayer 2’s 2011 tax return. He claimed the error in
    the dependent care credit resulted from a problem with the tax
    preparation software. He was not certain how the software error
    occurred, as he had not been able to replicate the error. He
    claimed the error for the ten percent early withdrawal penalty
    was the fault of the preparer of the Form 1099-R, because the
    plan administrator should have entered a different distribution
    code.
    In Lewis’s summary of her investigation, contrary to her
    earlier statement in the facts, she concluded that Walker must
    not have entered the box 10 amount of $5,000 from Taxpayer 2’s
    W-2 when he initially prepared the return. When Walker
    entered information to prepare an amended return for Taxpayer
    2, Form 2441 populated correctly and showed Taxpayer 2 was not
    entitled to the credit. Walker had not been able to duplicate the
    error. Even if it were a problem with the software, he should
    have reviewed the tax return and known that the taxpayer was
    not entitled to the tax credit because the taxpayer had received
    dependent care benefits.
    Lewis expressed concern that Walker did not have enough
    experience and should be working under the guidance of another
    CPA. He had demonstrated difficulty correctly completing a
    simple tax return. He advertised trust and estate work as an
    area of practice for his law firm, but tax returns for these entities
    are more complicated that the simple individual returns that he
    prepared.
    13
    Based on the portion of the amended return that Lewis
    received from Taxpayer 2 showing corrections to the original
    return, Lewis concluded that Walker amended Taxpayer 2’s 2011
    tax return on December 26, 2013, and identified the Corporation
    as the paid preparer of the return. Lewis noted that the Board
    sent Walker a deficiency letter on July 14, 2014, with respect to
    the Corporation’s license, but Walker had not responded to the
    letter and the Corporation continued to be delinquent.
    The Corporation’s certificate was renewed on November 5,
    2014.
    Amended Accusation
    On August 12, 2015, the Complainant filed an amended
    accusation alleging Walker committed errors in preparing tax
    returns for Taxpayer 1 and Taxpayer 2. The following causes for
    discipline were alleged: (1) gross negligence in the preparation of
    Taxpayer 1’s return; (2) repeated acts of negligence in the
    preparation of Taxpayer 1’s returns in violation of section 5100,
    subdivision (c); (3) discipline under section 5100, subdivision (g)
    for willful violation of the requirement to comply with all
    applicable professional standards as required by Board Rule 58
    (Cal. Code Regs., tit. 16, § 58) in the preparation of Taxpayer 1’s
    return;4 (4) repeated acts of negligence in the preparation of tax
    4 “Licensees engaged in the practice of public accountancy
    shall comply with all applicable professional standards, including
    but not limited to generally accepted accounting principles and
    generally accepted auditing standards.” (Cal. Code Regs., tit. 16,
    § 58.)
    14
    returns for Taxpayer 2 and his wife in violation of section 5100,
    subdivision (c); (5) discipline under section 5100, subdivision (g)
    for willful violation of the requirement to comply with all
    applicable professional standards under Board Rule 58 in the
    preparation of Taxpayer 2’s return; and (6) the Corporation was
    subject to discipline under section 5100, subdivision (g), for
    willful violation of certain relevant code sections prohibiting
    practicing without a permit by preparing an amended tax return
    for Taxpayer 2 and his wife while the Corporation’s license status
    was expired.
    On November 11, 2016, Walker issued subpoenas seeking
    the notes of Lewis and two other individuals at the investigatory
    hearing “regarding the results of any voting by the hearing
    panel.” Complainant filed a motion to quash the subpoenas and
    issue a protective order based on the deliberative process
    privilege provided in Evidence Code section 1040, which is
    incorporated in administrative hearing discovery procedures
    under Government Code section 11507.6, subdivision (f).
    Walker filed a trial brief and final exhibit list.
    Complainant filed a list of exhibits, including Lewis’s resume.
    Evidentiary Hearing and Closing Argument
    An evidentiary hearing was held before an administrative
    law judge (ALJ) from December 13 to 15, 2016.
    5 Walker 5
     Walker filed a petition in the trial court on May 10, 2016,
    for a peremptory writ of prohibition that sought dismissal of the
    accusation. The Board’s demurrer to this petition was sustained
    and the petition was dismissed. Walker appealed and this
    appellate court affirmed the dismissal on December 8, 2017.
    15
    appeared in pro per. The ALJ granted the Complainant’s motion
    to quash Walker’s subpoenas. The ALJ found that Walker’s
    subpoenas sought disclosure of the mental processes by which the
    Board’s decision was reached, or notes and records from
    conversations, discussions, debates, and deliberations that served
    to inform the Board.
    Lewis testified that she has been licensed to practice as a
    CPA in California since 2003. She took accounting classes,
    completed the CPA exam, and worked for a public accounting
    firm. She has worked as an Investigative CPA for the Board for
    seven years. In her position, she investigates complaints filed by
    the public, as well as internal referrals. As an investigative CPA,
    she is required to be familiar with state laws and regulations
    applicable to the practice of accountancy, as well as professional
    standards with which certified public accountants practicing in
    California are required to comply.
    The Complainant’s attorney questioned Lewis about her
    relevant work history and training, then sought to move her
    resume into evidence. Walker objected on the ground of
    relevance, arguing Lewis was testifying about factual matters,
    not as an expert witness. The ALJ agreed with Walker, but
    concluded Lewis’s resume was relevant to her background and
    the basis of her testimony about her investigation.
    Shortly after, when the Complainant’s attorney questioned
    Lewis about error codes from the software program that rejected
    Taxpayer 1’s federal return, the ALJ sustained Walker’s objection
    to a leading question. The Complainant’s attorney stated, “I’m
    presenting this witness as an expert witness. [¶] Do I need to
    (Walker v. Office of Administrative Hearings (Dec. 8, 2017,
    B277315 [unpub. opn.].)]
    16
    have additional qualification of her?” The ALJ asked, “You’re
    now designating her as an expert?” Walker objected that he had
    not been provided notice of the expert designation. The
    Complainant’s attorney replied, “She was working as an
    investigative CPA for the Board of Accountancy. She’s an expert
    in certified public accountancy practice for this state, and I don’t
    know what more I would need to do to qualify her to testify as an
    expert.” The ALJ stated that designating Lewis as an expert
    simply to ask leading questions was problematic. The ALJ
    added, “I understand she has expertise . . . as a CPA and may be
    able to testify based on her experience[.]” The Complainant’s
    attorney stated, “[M]y client has brought charges alleging gross
    negligence and negligence. So eventually we will get to these
    issues, but you’re right. [¶] I can try to ask the questions in
    another way to avoid the objection for now, but we will eventually
    get to this issue, because we will be attempting to establish the
    witness and we will be offering her opinions that [Walker’s] acts
    committed gross negligence and repeated acts of negligence.” The
    ALJ responded, “Well, whether she can testify as an expert, I will
    take under submission. I would like you to proceed as though
    she’s not, though.” The Complainant’s attorney acknowledged,
    “All right.”
    A few questions were asked based on Lewis’s training and
    experience. Each time Walker objected on the ground that she
    was not an expert and was present to testify to the facts only.
    The ALJ allowed testimony based on Lewis’s opinion as an
    investigator. Lewis testified that as an investigative CPA, she
    was familiar with the standard of care and ordinary standards of
    conduct for preparation of tax returns for CPAs practicing in
    17
    California. One of her tasks was to determine whether Walker’s
    services complied with those professional standards.
    Lewis explained that a tax preparer does not need to be a
    licensed CPA, but a licensee must comply with professional
    standards even while performing a task that a non-licensee could
    perform. Board Rule 58 requires licensees engaged in the
    practice of accounting to comply with all professional standards,
    including but not limited to, generally accepted accounting
    principles (GAAP) and generally accepted auditing standards
    (GAAS). Treasury Circular 230 is a guideline issued by the
    Internal Revenue Service (IRS) for persons practicing before the
    IRS.6 The Complainant also relies on and adheres to standards
    promulgated by the American Institute of Certified Public
    Accountants (AICPA), which are the professional standards that
    all CPAs should follow in preparing tax returns. The AICPA
    standards provide that a member shall comply with standards
    imposed by the taxing authority, and Circular 230 requires the
    exercise of due diligence. A CPA in California must use due
    diligence or proper care to minimize mistakes when preparing a
    tax return.
    6 “[T]he Secretary of the Treasury publishes regulations
    governing ‘practice’ before the IRS in the Code of Federal
    Regulations, Title 31, part 10. These regulations are commonly
    known as ‘Circular 230.’ Most of Circular 230 outlines duties and
    restrictions concerning ‘practice’ before the IRS as they relate to
    practitioner character, reputation, and competency. See 
    31 C.F.R. §§ 10.20
    –.38. The IRS has applied these regulations to
    attorneys, CPAs, and other specified tax professionals. See 
    31 C.F.R. § 10.3
     (2009).” (Ridgely v. Lew (D.D.C. 2014) 
    55 F.Supp.3d 89
    , 91–92.)
    18
    Lewis testified about her investigation, her findings,
    Walker’s testimony at the EAC hearing, and her conclusion that
    Walker was negligent in filing the tax returns for Taxpayer 1 and
    Taxpayer 2. Lewis noted that Walker prepared just eight tax
    returns for 2011. Walker did not exercise due diligence in
    completing Taxpayer 1’s tax engagement and failed to obtain a
    signed Form 8897 from Taxpayer 1 prior to attempting to submit
    her return electronically.
    With respect to preparation of the return for Taxpayer 2,
    Lewis testified that a competent CPA would have entered the
    receipt of $5,000 in dependent care benefits on the input screen
    for the W-2. The software would have automatically generated
    page two of the form and precluded the tax credit. Page two was
    not generated on the copy of the original return that Walker
    provided to Taxpayer 2. The standard of practice requires a CPA
    in California to review tax returns prepared on tax software like
    Lacerte. The amended Form 1040 showed that the software
    program picked up the receipt of $5,000 in dependent care
    benefits and determined the taxpayers were not entitled to the
    dependent care credit. A competent CPA preparing the tax
    returns for Taxpayer 2 would have also entered the code for the
    distribution on the 1099-R and made a note that it was an early
    withdrawal penalty.
    Lewis testified about her conclusion that Walker prepared
    an amended return for Taxpayer 2 listing the Corporation as the
    paid preparer during the time when the Corporation was not
    licensed. An amended tax return has a Form 1040X on the top
    and a corrected Form 1040 is typically attached to it. Although
    Taxpayer 2 did not provide Lewis with a copy of a Form 1040X,
    he provided the supporting Form 1040 that Walker prepared
    19
    reflecting corrections from the original return and prepared
    under the license of the Corporation. The corrected Form 1040,
    along with Walker’s email transmitting an amended return,
    supported Lewis’s conclusion that Walker prepared an amended
    return for Taxpayer 2 which listed the Corporation as the paid
    preparer.
    Walker cross-examined Lewis about her definition of
    relevant terms. Lewis defined gross negligence as an extreme
    departure from the standard of care and defined negligence as
    having done something wrong, making a mistake, or not doing
    what the person needed to do. In her professional opinion, any
    mistake in the preparation of a tax return was negligence.
    Walker’s case was the first time that Lewis had testified in
    an administrative hearing. She stated that she discussed her
    concept of negligence with coworkers at the Board, but it was not
    clear whether she discussed with them her definition of
    negligence or conduct that she considered to be negligent. She
    did not remember doing any research of tax laws in the course of
    her investigation. She consulted tax publications and
    instructions for the tax returns.
    At the lunch recess, Walker asked that his expert witness
    William Wolf to be taken out of order to testify in the afternoon.
    The Complainant’s attorney responded that the Board’s case
    would be finished once Lewis’s testimony was completed, because
    Lewis was the Complainant’s only witness. The ALJ asked,
    “She’s your only witness?” The Complainant reserved the right to
    call Walker in the event that he did not testify. Because Walker
    needed a few additional hours for cross-examination of Lewis,
    however, Wolf was taken out of order.
    20
    Wolf testified that Walker exercised due diligence and
    prepared the tax returns correctly based on the information
    received from the taxpayers. Wolf believed Taxpayer 2 did not
    owe an early withdrawal penalty for the annuity withdrawal,
    because the form showed no contributions had been made in the
    past five year and Taxpayer 2 provided additional information to
    Walker that caused him to believe the contribution was
    withdrawn in the year it was made.
    At the beginning of the third day of the hearing, prior to
    Wolf resuming his testimony, Walker asked the ALJ to clarify
    whether Lewis was going to be admitted as an expert or whether
    her opinion would be considered expert opinion. Walker
    reminded the ALJ that the expert determination had been
    deferred. The ALJ stated, “[M]y determination is that she is here
    as the investigator for the Board and not as an expert.” The
    Complainant’s attorney asked the reason that the ALJ had
    determined Lewis was not an expert. The ALJ stated, “Because
    she’s a percipient witness, I don’t think her qualifications to be
    designated have been established.”
    In Wolf’s opinion, it is possible to make a mistake on a tax
    return without being negligent, and not every error on a tax
    return should be found to be negligence. He defined negligence
    as requiring a departure from the standard of care, materiality,
    and causation of harm. A material mistake in a tax return that
    should have been caught could be negligence if it caused harm. A
    violation of section 5100, subdivision (c), did not necessarily
    require harm. The violation may result from enumerated
    conduct such as dishonesty, for example. But a violation of
    section 5100, subdivision (c), based on gross negligence or
    repeated acts of negligence required harm. The standard of care
    21
    requires due diligence. He considered Walker’s statement to
    Taxpayer 1 asking her to seek tax advice elsewhere to constitute
    disengagement. Wolf was not aware of any professional
    standards for disengagement.
    Wolf testified that if a client presented him with Taxpayer
    1’s 1099-MISC, he would generally report it as other income on
    line 21, but circumstances might exist where he would report it
    as wages on line 7. If a client had presented the 1099-MISC and
    said she wanted to file a Form 1040, rather than a Form 1040A,
    there had to be reason to refuse, but he believed there was merit
    to Walker’s position.
    Wolf explained that a tax preparer prints paper copies of
    tax returns for the clients from the software in the office. The
    information that is e-filed with the IRS does not appear to the
    IRS in the form of a paper copy or PDF of the tax return. The
    IRS captures the fields that were input into the return. Although
    the paper tax return printed for Taxpayer 2 did not show $5,000
    in dependent care benefits having been reported, the IRS notice
    of discrepancy clearly stated $5,000 in dependent care benefits
    had been correctly reported. Based on the statement in the IRS
    notice, Wolf concluded the IRS had captured a field showing the
    tax preparer inputted $5,000 in dependent care benefits that
    Taxpayer 2 received. No one knows why the Lacerte software
    calculated a $600 credit instead of printing page two of the Form
    2441 for child and dependent care expenses. The software should
    have completed the form to show the taxpayer was not eligible for
    the dependent care credit. Wolf stated that CPAs generally rely
    on the computer software, but if the computer software makes an
    obvious mistake, hopefully in reviewing the return, the CPA will
    discover the mistake. It is very common for tax software to have
    22
    bugs and for manufacturers to issue updates every few weeks to
    remedy the bugs.
    As Lewis prepared to resume giving testimony, Walker
    announced that based on her prior testimony, Walker perceived
    her to be a hostile witness and had no further questions. In re-
    direct, the Board’s attorney asked Lewis whether Wolf was
    correct that the tax instructions could be reasonably interpreted
    to mean income retains its character as wages. Walker objected
    on the ground of relevance, because Lewis was not testifying as
    an expert. The ALJ found Lewis investigated the allegations
    against Walker and could testify about how she reached her
    recommendations to the Board.
    Walker’s expert Kim Onisko also testified. Onisko testified
    that Walker was not required to comply with AICPA’s statements
    on standards for tax services, because Walker was not a member
    of the AICPA. Even if Walker were required to comply,
    reasonable individuals could conclude that Walker had correct
    numbers on Taxpayer 1’s tax return, because regardless of which
    line the deceased son’s wages was on, there was no change in tax
    and no damages or harm to the taxpayer. In addition, the return
    was never filed. Onisko testified that there were differences
    between errors, mistakes, negligence, and gross negligence. In
    his opinion, there was no gross negligence shown as to either
    return. At most, the choices could be described as mistakes in
    the draft of Taxpayer 1’s return and not negligence. Walker was
    not required to refund the fee that had been paid, other than for
    customer service purposes, because even though the return had
    not been filed, work had been done.
    In Onisko’s opinion, the failure to catch the software error
    that allowed Taxpayer 2 to report both types of child care benefits
    23
    was a mistake that did not rise to the level of negligence. Onisko
    noted that 1099-Rs are often incorrect because they are prepared
    by banks and investment companies with improper distribution
    codes and incorrect numbers. No portion of the annuity had been
    listed as the taxable portion. In Onisko’s opinion, if a CPA asks
    the taxpayer to provide all relevant tax documents and the
    taxpayer fails to provide the 1099-G for a taxable state refund,
    the CPA’s failure to include the taxable amount would not be
    negligent. Onisko would have asked about receipt of a taxable
    state refund, but did not have any information showing Walker
    did not ask.
    A licensed CPA is required to exercise due diligence in
    preparing and filing tax returns. Onisko defined due diligence as
    utilizing proper care so there are as few mistakes as possible.
    Based on the research Walker did in preparation of Taxpayer 2’s
    return, Onisko opined that Walker exercised due diligence.
    Onisko teaches new tax preparers to comply with the standard of
    care by reading the form, reading the instructions, and following
    up with publications and auxiliary third-party information to
    assist in characterization. Onisko explained that the Lacerte
    software selected Form 1040A based on the input of wage income
    only. To input wage income only and prepare a Form 1040,
    Walker would have had to disable the Lacerte program’s default
    settings.
    The parties filed written closing arguments. Among other
    points, Walker argued the Complainant failed to offer the opinion
    of an expert as to the professional standards applicable to any of
    the causes for discipline. Walker stated that the Complainant’s
    sole witness Lewis was found to be unqualified as an expert and
    had testified merely as a percipient witness. As a result, the
    24
    Complainant had not met the burden to establish the applicable
    professional standard and the causes for discipline should be
    dismissed. In contrast, Walker had offered the testimony of two
    expert witnesses on the applicable professional standards. Since
    the Complainant failed to satisfy the burden of producing
    evidence of a violation of professional standards, Walker had no
    duty to even respond. In addition, the Complainant had to meet
    the heightened standard of clear and convincing proof to a
    reasonable certainty.
    In the Complainant’s closing argument, the Complainant
    stated that expert testimony was required to establish negligence
    only where the professional significance of the underlying facts
    seemed beyond the comprehension of a lay person. The
    Complainant argued that several of the negligence issues
    presented in the case did not require an expert CPA’s technical
    knowledge for resolution. These included Walker’s treatment of
    Taxpayer 1, refusal to comply with instructions on the back of the
    form to report 1099-MISC income, and failure to communicate to
    Taxpayer 1 a comprehensible reason for rejecting the
    instructions. Alternately, the Complainant argued, negligence
    was the degree of care which would have been exercised by a
    competent professional. The Complainant referred to Lewis’s
    testimony to support negligence under this standard. The
    Complainant also argued that Walker’s experts’ definitions of
    negligence and opinions of the industry standard of care were
    incorrect.
    25
    ALJ’s Proposed Decision
    On February 13, 2017, the ALJ issued a proposed decision.
    The ALJ noted that the standard of care is a question of fact
    usually proven through expert testimony. The relevant standard
    of care was the use of a reasonable degree of skill, care, and
    knowledge ordinarily possessed and exercised by members of the
    profession under similar circumstances at the time of the
    incidents at issue. Lewis, an investigative CPA with the Board
    for seven years, testified that in evaluating the conduct of
    licensees, the Board adheres to the Statement on Standards for
    Tax Services and Circular 230. The ALJ found appellants had a
    duty to comply with the cited portions of the Standards and
    Circular 230. The ALJ found Wolf and Onisko’s definitions of
    negligence under section 5100, subdivision (c) to require harm
    were incorrect. A mistake on a tax return is by its very nature a
    departure from the standard of care for a CPA, although an
    isolated instance of ordinary negligence was not cause for
    discipline.
    The instructions for Form 1040A returns and the printed
    instructions on the reverse side of Form 1099-MISC both directed
    Taxpayer 1 to report 1099-MISC income on Form 1040. Walker
    failed to comply with the instructions by reporting the income as
    wages on line 7 of Form 1040A. The failure to comply was not a
    departure from the standard of care, however, unless Walker
    failed to exercise due diligence in taking this tax position, caused
    unreasonable delay by doing so, or made false representations.
    The publications support a colorable basis to report the income as
    wages on line 7 of Form 1040A. Walker’s conduct in response to
    Taxpayer 1’s request to file Form 1040 supported finding that he
    26
    had performed the necessary analysis in his preparation of the
    return. Walker’s failure to comply with the instructions was not
    a breach of his duty to exercise due diligence, and Taxpayer 1’s
    return was not rejected because income was reported on the
    wrong form. The return was rejected because the data entered
    did not match the IRS records. Walker’s conduct in reporting the
    income as wages on line 7 of Form 1040A was not a departure
    from the standard of care.
    However, appellants departed from the standard of care in
    other respects. By electronically filing the return for Taxpayer 1
    without a signed authorization, appellants breached their duty
    not to give false or misleading information on a federal tax
    return.
    There was a legal basis to report the income as
    miscellaneous income on line 21 of Form 1040, as requested by
    the client. Wolf testified that he reports all client income on
    Form 1040, overrides the Lacerte software if it prints Form
    1040A, and there is no advantage to filing one form or the other.
    Wolf and Onisko both testified that they would accede to the
    client’s wishes to take a particular tax position if it was
    supported by the law. Walker breached his duty to determine the
    correctness of his representations to Taxpayer 1 with respect to
    her returns when he said the IRS instructions that she had cited
    were wrong without providing any analysis. He further departed
    from the standard of care by falsely telling Taxpayer 1 that her
    return was rejected because he did not have the address of her
    son’s employer.
    Walker’s refusal to correct and refile Taxpayer 1’s return
    was unfounded. Walker took no steps to cure the data entry
    error and refile the return as directed by the diagnostic report,
    27
    opting instead to disengage from the client before her return was
    filed. These actions caused unreasonable delay in the filing and
    acceptance of her return.
    Walker failed to exercise due diligence in preparing
    Taxpayer 2’s joint income tax return. The ALJ concluded that
    Walker did not enter the dependent care benefits paid by the
    employer, so the software generated Form 2441 reflecting a $600
    credit for child and dependent care expenses, erroneously
    reducing Taxpayer 2’s tax liability, although the trial court later
    disagreed with this finding. The ALJ also found Walker failed to
    report additional tax required for an early distribution from an
    annuity. The ALJ concluded that whether the errors were caused
    by a data entry error or a software glitch, Walker failed to catch
    the errors, which was a breach of his duty to exercise due
    diligence in determining the correctness of the representations
    made on the return.
    Although the annuity distribution may have been properly
    reported as explained by Wolf, Walker’s conduct after reviewing
    the tax deficiency notice showed this research was not part of his
    due diligence in determining the correctness of the information
    reported on the return. Instead, he acknowledged a mistake and
    sent the client an amended return to correct the mistake.
    Without evidence that Taxpayer 2 furnished information to
    Walker about the state tax refund, however, Walker did not
    depart from the applicable standard of care by failing to include
    the state tax refund in gross income.
    If Walker had used the reasonable degree of skill, care, and
    knowledge ordinarily possessed and exercised by other CPAs
    under similar circumstances, he would have known the return for
    Taxpayer 1 was not rejected because the address was entered
    28
    incorrectly, followed the steps provided on the rejection notice
    and filed a corrected return, heeded the client’s reasonable
    request to file Form 1040, and caught the mistakes on the return
    prepared for Taxpayer 2. These departures from the standard of
    care constituted repeated acts of negligence, involving multiple
    breaches of Walker’s duty to exercise due diligence, and a failure
    to comply with professional standards.
    The Complainant presented clear and convincing evidence
    to prove Walker engaged in repeated acts of negligence.
    Although Walker departed from the ordinary standard of conduct
    in many respects, the evidence was not sufficiently clear, explicit,
    and unequivocal to prove Walker engaged in gross negligence.
    The Complainant presented clear and convincing evidence that
    the Corporation did not hold a valid certificate at the time that
    an amended return was prepared and sent to the client to review.
    Walker knew or reasonably should have known the Corporation’s
    certificate was issued for a two-year period and needed to be
    renewed every two years. Allowing the permit to expire and
    remain invalid for more than 18 months was sufficiently careless
    to constitute a willful violation of the law.
    The ALJ found cause for discipline under section 5100,
    subdivisions (c) and (g), because Walker engaged in repeated acts
    of negligence, failed to comply with applicable professional
    standards, and practiced accountancy without a valid permit.
    The two engagements were relatively simple, and constituted one
    quarter of the returns that Walker prepared. The number of
    negligent acts under the circumstances increased the likelihood
    of recurrence and made the nature of the offenses more severe.
    Walker did not testify, so there was no evidence of rehabilitation,
    education, or implementation of changes to his business practice
    29
    to avoid a recurrence. There was no testimony or affidavit of a
    supervising CPA or professional support network to prevent a
    recurrence. There was no evidence of remorse or
    acknowledgment of wrongdoing. Walker maintained an attitude
    that no wrongdoing was committed. The ALJ proposed
    revocation of Walker’s certificates.
    The ALJ noted that the Board was authorized to recover all
    reasonable costs incurred to investigate and prosecute a
    licensee’s violation of the licensing act. The ALJ found the
    Board’s prosecution and investigation costs totaling $40,778.70
    were reasonable considering the complexity of the case.
    However, because Walker’s ability to pay was not established at
    the hearing, all payment was deferred until such time as Walker
    successfully petitioned the Board for reinstatement of any of the
    licenses.
    The Board’s Decision
    The Board was entitled to adopt, reject, or modify the
    proposed decision. On April 3, 2017, the Board rejected the ALJ’s
    proposed decision and elected to decide the issues based on the
    record, including the hearing transcript, and additional argument
    of the parties. On October 2, 2017, the Board issued a decision
    reflecting many of the same findings of fact as the ALJ had
    proposed. The Board found, however, that Complainant had
    presented Lewis as an expert. The Board rejected the expert
    testimony presented by Walker. The Board credited Lewis’s
    opinion that AICPA standard 100.4 and Circular 230 governed
    the standard of practice for Walker’s conduct. The Board found
    negligence under section 5100, subdivision (c), did not require a
    30
    showing of harm. The Board added, “As explained by Ms. Lewis,
    a mistake on a tax return is by its very nature a departure from
    the standard of care for a CPA.”
    In addition to the grounds cited by the ALJ, the Board
    found Walker’s conduct in failing to ensure his work met the most
    basic requirements for filing an electronic return showed his
    preparation was grossly inadequate to meet Taxpayer 1’s
    objective to file an electronic return, which constituted
    incompetence under section 10.51(a)(13) of Circular 230. In
    addition, “[a]ny lay person applying common sense would expect
    that if the CPA did not perform the services that he had been
    hired to perform, a refund would be in order.” The Board found
    gross negligence had not been proven, but Walker committed
    repeated acts of negligence, violated Board Rule 58, and the
    Corporation practiced accountancy without a valid permit.
    The Board ordered a stayed revocation of Walker’s CPA
    certificates and imposed a three-year probation. The Board found
    Walker’s ability to pay the reasonable costs of investigation and
    enforcement had not been established at the hearing. The cost
    recovery was reduced to reflect that although the Complainant
    established nearly all of the allegations in the amended
    accusation, Walker had raised a colorable challenge to some of
    the charges. Walker was required to jointly and severally
    reimburse the Board during the probation period in the amount
    of $30,000 for investigation and prosecution costs. In addition,
    Walker was required to submit quarterly written reports and
    complete four additional hours of continuing education in certain
    subjects and an approved course on the provisions of the
    California Accountancy Act and the Board’s regulations specific
    31
    to the practice of public accountancy. The decision became
    effective November 11, 2017.
    Mandamus Proceedings
    On November 27, 2017, Walker filed a petition in pro per
    for a writ of administrative mandamus under Code of Civil
    Procedure section 1094.5. He alleged violations of procedural and
    substantive due process, including that the Board failed to
    provide discovery, failed to provide notice of the applicable
    professional standards, failed to respond to his laches defense,
    and made findings that were not supported by substantial
    evidence. The Board filed an answer on December 22, 2017.7
    Walker filed a trial brief in support of a writ of
    administrative mandamus. Among other arguments, Walker
    asserted that the accusation was barred by the expiration of a
    two-year statute of limitations and the doctrine of laches. In
    addition, the Board’s post-hearing designation of Lewis as an
    expert, contrary to the ALJ’s finding that she was not qualified as
    an expert witness, deprived him of an opportunity to cross-
    examine her as an expert witness. The testimony of an expert
    witness was required to establish the standard of care, Lewis’s
    opinion was not based on appropriate sources, and the Board’s
    7 Walker filed an ex parte application seeking a stay of the
    Board’s decision. In the application, he stated that he had
    dissolved the Corporation in April 2016 and renewed his
    individual CPA license in an inactive status. He represented that
    he did not have the financial ability to make the quarterly
    payments demanded by the Board. The motion was denied on
    the ground that no exigency had been shown to justify an ex
    parte application.
    32
    reliance on Lewis for the necessary expert testimony violated due
    process. Walker also argued that the Board could not rely on
    AICPA standards or Circular 230 to establish “applicable
    professional standards” in this case. Walker was not a member of
    AICPA, and federal case law held Circular 230 was inapplicable
    to a CPA unless practicing before the IRS, which does not include
    simple preparation of tax return.
    A. Tentative Ruling
    The trial court issued a tentative decision prior to the
    hearing on the petition for writ of mandate. The trial court found
    Lewis was qualified to testify as an expert. She had been
    licensed to practice as a CPA in California since 2003, and
    employed by a public accounting firm. She is familiar with the
    professional standards and standards of practice for a California
    CPA generally and for preparing a tax return. Nothing about her
    status as an investigator disqualified her from providing expert
    testimony and no particular procedure was required to proffer
    expert testimony.
    The tentative ruling stated that the ALJ did not decide
    until the third day of the hearing that Lewis would not be
    received as an expert. Walker had the opportunity, and did,
    cross-examine Lewis about her opinions concerning the standard
    of practice. Walker did not proffer any questions that he would
    have asked Lewis if he had known she would be accepted as an
    expert. Also, the Board did not rely solely on Lewis’s testimony,
    but also on testimony provided by Walker’s experts.
    The trial court concluded all three experts incorrectly
    defined negligence and gross negligence. Lewis was mistaken in
    33
    characterizing every error on a tax return as negligence, because
    negligence is situational. Although Lewis correctly defined gross
    negligence as an extreme departure from the standard of
    practice, she was mistaken in defining the term “extreme” as
    “unusual.” The trial court agreed with the Board that the
    definitions of negligence and gross negligence provided by
    Walker’s experts were also incorrect. Professional negligence
    requires conduct below a standard of practice established to
    protect against unreasonable harm; it does not require harm to
    have occurred. The trial court concluded that although all the
    experts incorrectly defined negligence and gross negligence, they
    could still provide the appropriate standard of practice. All of the
    experts agreed that the standard of practice required a CPA to
    exercise due diligence in the preparation of a tax return. Lewis
    was mistaken in her definitions of gross negligence and
    negligence, and in her conclusion that Walker was guilty of gross
    negligence, but her opinion that Walker breached the standard of
    practice in preparing the two returns had weight and constituted
    substantial evidence.
    The trial court found that the Board could include AICPA
    standards as an applicable standard of practice regardless of
    whether appellants belonged to the organization. The only
    condition for the standard of practice was that they were
    commonly accepted in the accounting profession. Lewis testified
    that the AICPA’s standards for tax preparation were the
    accounting profession standards. Wolf and Onisko had admitted
    the AICPA’s GAAP and GAAS are the applicable standards for
    auditing and accounting. The evidence was sufficient to require
    appellants to adhere to standards of a private organization to
    34
    which they did not belong, and the standards were not an
    “underground regulation.”
    Federal case law enjoined enforcement of Circular 230
    against CPAs who simply prepare tax returns and do not
    represent taxpayers by appearing before the IRS in a tax
    proceeding. As a result, Circular 230 was not a standard of
    practice for tax preparers. Lewis referred to Circular 230 in her
    testimony, however, as providing guidelines for tax preparers.
    Circular 230 provides that a CPA representing a taxpayer before
    the IRS must exercise due diligence in preparing the return and
    determining the correctness of representations to the IRS, not
    unreasonably delay preparing and filing the return, and prevent
    giving false information to the IRS. All of the witnesses agreed
    that the standard of practice requires CPAs to exercise due
    diligence in preparation of a tax return, so Circular 230 may be
    used as a guideline to evaluate due diligence even though
    enforcement has been enjoined by the federal courts.
    The trial court concluded in the tentative decision that
    Walker was guilty of repeated acts of simple negligence in
    handling the tax returns of Taxpayers 1 and 2. Abandonment of
    Taxpayer 1 was the most significant failure. Lewis had made
    overstatements, especially in opining that Walker was grossly
    negligent, but the Board correctly concluded that Walker’s
    repeated acts of negligence suggested a lack of competency in the
    practice of public accountancy, because Walker negligently
    completed a quarter of the returns that he prepared for the tax
    year 2011.
    35
    B. Hearing and Judgment
    A hearing was held on July 9, 2019, at which Walker
    represented himself. The trial court noted that although the
    doctrine of laches could be significant, Walker had not set forth
    the elements of laches, provided any citation to the applicable
    statute of limitations for the Complainant to file an accusation
    with the Board, or argued prejudice.
    The trial court concluded from its independent review of
    the record that the Board’s findings of negligence were supported
    by substantial evidence. The Board had erroneously found
    Walker did not enter Taxpayer 2’s receipt of $5,000 in dependent
    care benefits. In fact, Walker’s negligence was in reporting
    receipt of $5,000 dependent care benefits and taking a $600
    credit for child care expenses. But the Board’s error did not
    undermine its overall conclusion.
    Walker argued that although the trial court agreed with
    the Board that Lewis was qualified to testify as an expert, he had
    not been given the opportunity to question her as an expert. The
    ALJ instructed the parties on the first day of the administrative
    hearing to question Lewis as though she were not an expert. The
    Board argued in response that it was not until the third day that
    the ALJ determined Lewis would not be considered an expert
    witness. The trial court initially agreed with the Board that the
    parties had extensive opportunities to question Lewis before the
    ALJ ruled that she did not qualify as an expert on the third day
    of the administrative hearing.
    Based on Walker’s arguments, however, the court reviewed
    the reporter’s transcript of the ALJ’s statements on the first day
    of the administrative hearing when the ALJ directed the parties
    36
    to proceed as if Lewis were not an expert. The trial court asked
    Walker to explain how he was prejudiced. Walker stated that he
    had planned to question Lewis about the material that she relied
    on to reach her conclusions, which he believed to be an
    inappropriate basis for expert testimony. He had wanted to
    question her about the tax laws that she relied upon and how she
    formulated her opinion.
    The Board argued that Walker chose not to cross-examine
    Lewis further because he deemed her to be a hostile percipient
    witness and he had said he had no further questions for her. The
    trial court noted there was sufficient evidence in the record to
    conclude that Lewis was an expert, but found it problematic if the
    ALJ limited Walker’s examination of her as an expert, including
    her knowledge as an expert and her opinion on the standard of
    practice as an expert. The Board argued Walker had in fact
    treated Lewis as an expert, asked her the types of questions that
    would be asked of an expert, had an opportunity to cross-examine
    her, and cross-examined her extensively on her opinion as to the
    standard of practice. The Board also argued that Walker had two
    experts testify on the standard of practice, so there was plenty of
    evidence of the standard of practice in the record. The trial court
    explained that it was not fair to limit the licensee’s examination
    of a witness as an expert, then have the Board decide after the
    proceeding was over that the witness is an expert. The Board
    argued that Walker’s conduct was so obviously negligent that
    expert testimony was not required. The trial court disagreed that
    the conduct was so egregious that expert testimony on the
    standard of practice was not necessary.
    The court ruled that Walker did not have an opportunity to
    cross-examine Lewis as an expert witness. Lewis was an expert,
    37
    but Walker was entitled to voir dire her on her expertise and
    what she did as an expert to formulate her opinion. The trial
    court concluded that the matter must be remanded for additional
    examination of Lewis. No other witness would be permitted to
    testify. In all other respects, the tentative was adopted as the
    court’s order.
    On August 20, 2019, the trial court entered judgment
    granting the petition in part for the sole purpose of allowing
    Walker to further cross-examine Lewis. The parties would not be
    permitted to offer or examine any other witnesses in the remand
    process. In all other respects, the petition was denied.
    A writ of administrative mandate was issued to the Board
    on August 23, 2019. The trial court commanded the Board to
    vacate and set aside its decision, and to remand the matter to the
    Office of Administrative Hearings to allow Walker to further
    cross-examine Lewis in the administrative proceeding. Other
    than Lewis, no other witness was to be offered or examined.
    After the remanded hearing, the Board was to prepare a revised
    decision and take any further action specifically enjoined on the
    Board by law. Nothing in the writ limited or controlled the
    discretion legally vested in the Board.
    Walker filed a timely notice of appeal, and the Board filed a
    timely notice of cross-appeal.
    38
    DISCUSSION
    Appealability
    A. The Board
    The Board contends it may appeal from the portion of the
    trial court’s order remanding the matter for further testimony by
    Lewis. We agree.
    In Dhillon v. John Muir Health (2017) 
    2 Cal.5th 1109
    (Dhillon), the California Supreme Court addressed whether a
    trial court order vacating an administrative decision and
    remanding for further administrative proceedings was a final
    judgment appealable by the respondent. In Dhillon, a hospital
    imposed discipline on a surgeon without providing an
    administrative hearing. (Id. at p. 1112.) The surgeon petitioned
    for a writ of administrative mandamus to compel the respondent
    hospital to vacate the discipline and grant an administrative
    hearing, to declare that the hospital bylaws violated due process,
    and to authorize the surgeon to file a lawsuit for damages. (Id. at
    pp. 1112–1113.) The trial court granted the writ petition in part,
    ordering the hospital to grant the surgeon a hearing. (Id. at p.
    1113.) When the hospital appealed, the appellate court concluded
    the remand order was not a final, appealable order and dismissed
    the appeal, but the Supreme Court reversed. (Id. at pp. 1113–
    1114, 1120.)
    The Supreme Court first noted the general rule that a
    judgment is final, and therefore appealable, when it ends the
    litigation between the parties on the merits and nothing remains
    to be done but to enforce the judgment. (Dhillon, supra, 
    2 Cal.5th 39
    at p. 1115.) “‘“As a general test, which must be adapted to the
    particular circumstances of the individual case, it may be said
    that where no issue is left for future consideration except the fact
    of compliance or noncompliance with the terms of the first decree,
    that decree is final, but where anything further in the nature of
    judicial action on the part of the court is essential to a final
    determination of the rights of the parties, the decree is
    interlocutory.”’ [Citations.]” (Ibid.)
    Applying these principles, the Supreme Court concluded
    the trial court’s order was final and appealable because it granted
    or denied each of the surgeon’s claims and “did not reserve
    jurisdiction to consider any issues.” (Dhillon, supra, 2 Cal.5th at
    pp. 1116–1117.) “Thus, as a formal matter, once the trial court
    issued the writ, nothing remained to be done in that court; no
    issue was then left for the court’s ‘“future consideration except
    the fact of compliance or noncompliance with the terms of the
    first decree.”’ [Citations.]” (Id. at p. 1117.) The Dhillon court
    explained that unless the respondent had an immediate right of
    appeal, the trial court’s interpretation of the hospital bylaws to
    require a hearing could effectively evade review. (Ibid.) If after
    remand, the administrative decision were decided against the
    surgeon and he chose not to seek review, respondent would have
    no basis to seek review and could not challenge the earlier ruling
    that the surgeon was entitled to a hearing. (Id. at pp. 1117–
    1118.) The Dhillon court concluded that an order remanding a
    matter to an administrative agency for further proceedings may
    be appealable by the respondent agency if the order affects
    substantial rights and may, as a practical matter, be
    unreviewable after resolution on the merits. (Ibid & fn. 4.)
    40
    Based on the reasoning of Dhillon, we conclude the order in
    this case remanding the matter for further examination of Lewis
    is appealable by the Board. If the proceedings after remand are
    decided against Walker and he chooses not to seek review, the
    Board would have no basis to seek review of the trial court’s
    order to allow additional testimony.
    B. Walker
    Walker contends he may appeal from the portion of the
    petition denied by the trial court, because the trial court ruling
    will have a continuing effect on his rights in the administrative
    hearing and the findings will be binding in any subsequent
    mandamus proceeding, thereby evading review. This is incorrect.
    Walker’s appeal is governed by the holding in Kumar v.
    National Medical Enterprises, Inc. (1990) 
    218 Cal.App.3d 1050
    ,
    1055 (Kumar), which was distinguished by the Dhillon court on
    its facts (Dhillon, supra, 2 Cal.5th at p. 1118, fn. 4). In Kumar, “a
    doctor challenged the suspension of his hospital privileges in a
    petition for writ of administrative mandamus, and the trial court
    granted the petition in part: It set aside the decision by the
    hospital’s governing board upholding the doctor’s suspension and
    remanded the matter for further administrative proceedings, but
    it did not reinstate the doctor’s privileges. The doctor appealed.
    The Court of Appeal dismissed the appeal, holding that the
    judgment was not appealable because the doctor was first
    required to exhaust his administrative remedies. [Citation.]”
    (Ibid.)
    “Under the doctrine of the exhaustion of administrative
    remedies, a party must go through the entire proceeding to ‘a
    41
    final decision on the merits of the entire controversy’ before
    resorting to the courts for relief. (Cal. Administrative Hearing
    Practice (Cont.Ed.Bar 1984) § 4.68, pp. 266–267.) An appeal can
    be taken only from a final decision aggrieving petitioner.”
    (Kumar, supra, 218 Cal.App.3d at p. 1055, italics omitted.)
    “[T]he setting aside of a final administrative decision because of
    unfair hearing practices requires a remand for further
    proceedings. The rationale is that the agency . . . because of
    error, did not fully exercise the discretion legally vested in it. By
    commencing further proceedings, this discretion is exercised.
    (See English v. City of Long Beach (1950) 
    35 Cal.2d 155
    , 159.)”
    (Kumar, supra, 218 Cal.App.3d at p. 1056.)
    The Dhillon court distinguished the holding in Kumar
    based on the different practical consequences of the trial court’s
    remand order. The doctor in Kumar would have an opportunity
    to appeal the hospital’s discipline if he did not prevail in the
    administrative proceedings after remand: “He could file a second
    petition for administrative mandamus, and if the trial court ruled
    against him, he could appeal from the denial of his petition.”
    (Dhillon, supra, 2 Cal.5th at p. 1118, fn. 4.)
    In the case before us, the trial court vacated the
    administrative decision and remanded the matter for further
    testimony from Lewis, followed by a new decision on the merits.
    Because we conclude in the discussion below that the trial court
    properly vacated the administrative decision for further
    proceedings, we do not need to consider whether the decision
    could have additionally been vacated for other reasons as well.
    The Board’s prior decision is not res judicata, because the trial
    court has ordered the prior decision vacated and set aside in its
    entirety. (See Kumar, supra, 218 Cal.App.3d at p. 1056). The
    42
    trial court’s order remanding the matter for further testimony
    would be meaningless if the Board were not free to exercise its
    discretion based on the totality of the evidence before it. Walker
    must proceed again to a final administrative decision before
    seeking review in the courts. Until the Board has considered all
    of the evidence, including evidence yet to be elicited in Walker’s
    cross-examination of Lewis as an expert witness, and made a
    final decision, the Board has not exhausted its power to act. A
    determination of all the issues must be made first by the
    administrative agency, and Walker is not aggrieved until such
    time as he may be adversely affected by a “new” final decision by
    the Board. We conclude Walker has not yet exhausted his
    administrative remedies and his appeal must be dismissed.
    Remand for Examination of Lewis as an Expert Witness
    A. Statutory Scheme
    The Board’s responsibilities include licensing (§§ 5023,
    5033, 5080), issuing permits to engage in
    public accountancy practice to licensees (§ 5070, subs. (a)),
    continuing education (§§ 5027, 5028), promulgating governing
    professional rules, regulations, and standards for the practice (§§
    5018, 5060, subd. (d), 5061, subd. (e)), and disciplinary action
    (§ 5100).
    After notice and hearing, the Board may revoke, suspend,
    or refuse to renew any permit or certificate to practice public
    accountancy, or may censure the holder for unprofessional
    conduct, which includes: “(c) Dishonesty, fraud, gross negligence,
    or repeated negligent acts committed in the same or different
    43
    engagements, for the same or different clients, or any
    combination of engagements or clients, each resulting in a
    violation of applicable professional standards that indicate a lack
    of competency in the practice of public accountancy . . . . (g)
    Willful violation of this chapter [(§ 5000 et seq.)] or any rule or
    regulation promulgated by the board under the authority granted
    under this chapter.” (§ 5100, subds. (c) and (g).)
    The Board has issued regulations requiring accountants to
    “comply with all applicable professional standards, including but
    not limited
    to generally accepted accounting principles and generally accepte
    d auditing standards.” (Cal.Code Regs., tit. 16, § 58.)8
    8 Generally accepted auditing standards (GAAS) are
    “promulgated by the American Institute of Certified Public
    Accountants (AICPA), a national professional organization of
    CPA’s, whose membership is open to persons holding certified
    public accountant certificates issued by state boards of
    accountancy. [Citation.]” (Bily v. Arthur Young & Co. (1992) 
    3 Cal.4th 370
    , 381 (Bily).) Generally accepted accounting
    principles (GAAP) “are an amalgam of statements issued by the
    AICPA through the successive groups it has established to
    promulgate accounting principles: the Committee on Accounting
    Procedure, the Accounting Principles Board, and the Financial
    Accounting Standards Board. Like GAAS, GAAP include broad
    statements of accounting principles amounting to aspirational
    norms as well as more specific guidelines and illustrations.” (Id.
    at p. 382.)
    44
    B. Standard of Review
    A petition for writ of administrative mandate is addressed
    to “whether the respondent has proceeded without, or in excess
    of, jurisdiction; whether there was a fair trial; and whether there
    was any prejudicial abuse of discretion.” (Code Civ. Proc., §
    1094.5, subd. (b); Doe v. Regents of University of California,
    supra, 5 Cal.App.5th at p. 1072.)
    “After an administrative agency imposes discipline on a
    professional licensee, the trial court to which application for
    mandate is made exercises its independent judgment on the facts.
    (Bixby v. Pierno (1971) 
    4 Cal.3d 130
    , 143–146; Hughes v. Board of
    Architectural Examiners (1998) 
    17 Cal.4th 763
    , 789.) After the
    trial court exercises its independent judgment in reviewing the
    facts, the appellate court confines itself to determining whether
    substantial evidence supports the trial court’s findings. The
    appellate court, however, independently exercises its ability to
    decide issues of law. (Marek v. Board of Podiatric
    Medicine (1993) 
    16 Cal.App.4th 1089
    , 1095–1096.)” (Griffiths v.
    Superior Court (2002) 
    96 Cal.App.4th 757
    , 767–768.)
    “‘Where, as here, the issue is whether a fair administrative
    hearing was conducted, the petitioner is entitled to an
    independent judicial determination of the issue.’ (Pomona Valley
    Hospital Medical Center v. Superior Court (1997) 
    55 Cal.App.4th 93
    , 101.) We must therefore independently review the fairness of
    the administrative proceedings as a question of law. (Rosenblit v.
    Superior Court (1991) 
    231 Cal.App.3d 1434
    , 1438.)” (Sinaiko v.
    Superior Court (2004) 
    122 Cal.App.4th 1133
    , 1140 (Sinaiko).)
    45
    C. Fairness of Hearing
    The Board contends that the trial court erred by remanding
    the matter for further examination of Lewis, because the Board’s
    determination after the hearing that Lewis was qualified to
    provide expert testimony did not make the proceedings
    fundamentally unfair, and no prejudice has been shown. We
    disagree.
    “Due process is the opportunity to be heard at a meaningful
    time and in a meaningful manner. (Mathews v. Eldridge (1976)
    
    424 U.S. 319
    , 333.) Unlike some legal rules, due process ‘“is not a
    technical conception with a fixed content unrelated to time, place
    and circumstance.” [Citation.]’ (Id. at p. 334.) Rather, it ‘“is
    flexible and calls for such procedural protections as the particular
    situation demands.” [Citation.]’ (Ibid.) Determining whether a
    particular administrative procedure is constitutionally sufficient
    requires analysis of the governmental and private interests
    involved: (1) the private interest that will be affected by the
    official action; (2) the risk of an erroneous deprivation of such
    interest through the procedures used and any probable value of
    additional or substitute procedural safeguards; and (3) the
    government’s interest, including the function involved and the
    fiscal and administrative burdens that the additional or
    substitute procedural requirement would entail. (Id. at p. 335.)”
    (Southern Cal. Underground Contractors, Inc. v. City of San
    Diego (2003) 
    108 Cal.App.4th 533
    , 543.)
    California law does not require that every administrative
    hearing provide an opportunity to confront and cross-examine
    witnesses (Doe v. Regents of University of California (2016) 
    5 Cal.App.5th 1055
    , 1084), “[b]ut in ‘almost every setting where
    46
    important decisions turn on questions of fact, due process
    requires an opportunity to confront and cross-examine adverse
    witnesses.’ (Goldberg v. Kelly (1970) 
    397 U.S. 254
    , 269.) The
    right to cross-examine applies in a wide variety of administrative
    proceedings. (Giuffre v. Sparks (1999) 
    76 Cal.App.4th 1322
    , 1330
    [disciplinary hearings]; Davis v. Mansfield Metropolitan Housing
    Authority (6th Cir.1984) 
    751 F.2d 180
    , 185 [housing
    authority]; Welfare Rights Organization v. Crisan (1983) 
    33 Cal.3d 766
    , 769 [welfare]; Pence v. Industrial Acc. Comm. (1965)
    
    63 Cal.2d 48
    , 50–51 [industrial accident]; Desert Turf Club v.
    Board of Supervisors (1956) 
    141 Cal.App.2d 446
    , 455 [use
    permit].) It is especially important where findings against a
    party are based on an adverse witness’s testimony. (Fremont
    Indemnity Co. v. Workers’ Comp. Appeals Bd. (1984) 
    153 Cal.App.3d 965
    , 971; Palmer v. Rent Control Board of
    Brookline (1979) 
    7 Mass.App.Ct. 110
     [rent control board erred by
    not allowing landlord to cross-examine investigator who provided
    report to the board].)” (Manufactured Home Communities, Inc. v.
    County of San Luis Obispo (2008) 
    167 Cal.App.4th 705
    , 711.)
    A witness who meets the threshold test for qualification
    and is permitted to testify as an expert on direct examination, “‘is
    subject to as penetrating a cross-examination as the ingenuity
    and intellect of opposing counsel can devise. This inquiry may
    challenge not only the knowledge of the witness on the specific
    subject at issue, but also the reasons for his opinion and his
    evaluation of any written material upon which he relied in
    preparation for his testimony.’ [Citation.]” (Sinaiko, supra, 122
    Cal.App.4th at p. 1142 [admission of medical expert opinion].)
    In this case, Lewis was the Board’s sole witness. Any
    findings against Walker turn on the credibility and weight of
    47
    Lewis’s testimony. Walker faces severe consequences, including
    potential deprivation of his license and substantial liability for
    investigation costs. Walker, who had been recently admitted to
    practice law, represented himself in the administrative hearing,
    in the trial court, and now represents himself on appeal. He
    never had an opportunity to cross-examine Lewis regarding her
    qualifications and opinion as an expert, including the reasons for
    any opinion and evaluation of any written material upon which
    she relied, because the ALJ consistently ruled throughout the
    administrative hearing that Lewis was not testifying as an expert
    witness. At the outset of Lewis’s testimony, the ALJ instructed
    the parties to question her as a percipient witness only, not as an
    expert, until such time as the ALJ ruled directly on her
    qualifications. Prior to resuming cross-examination of Lewis,
    Walker asked the ALJ to rule on whether she would be permitted
    to testify as an expert witness; Walker stated he had two
    additional hours of questions for her. The ALJ ruled, consistent
    with prior instructions to the parties, that Lewis was testifying
    as a percipient witness only. Once the ALJ confirmed that Lewis
    was not testifying as an expert witness, questions addressed to
    her knowledge as an expert were irrelevant. As a tactical matter,
    the Complainant did not have the testimony of an expert witness
    to establish the standard of practice. Walker chose not to
    question her further. When the Board later designated Lewis as
    an expert, after completion of the hearing, the Board undermined
    the fairness of the proceeding by depriving Walker of an
    opportunity to vigorously cross-examine Lewis on her expert
    opinion, and by making findings against Walker based on the
    unchallenged testimony. For example, Walker contends that
    Lewis relied solely on IRS publications and form instructions to
    48
    form her opinions, which he contends is not the type of material
    reasonably relied upon by CPA experts. Walker had no
    opportunity to cross-examine the basis of her opinions as an
    expert witness to show that she did not rely on authoritative
    sources of federal tax law. The trial court correctly ordered the
    matter remanded to the Office of Administrative Hearings to
    allow further examination of Lewis, and for the the Board to
    exercise its legally vested discretion based on a consideration of
    all the evidence.
    DISPOSITION
    The judgment is affirmed. In the interests of justice, the
    parties are to bear their own costs on appeal.
    MOOR, J.
    We concur:
    BAKER, Acting P.J,
    KIM, J.
    49