Schoshinksi v. City of Los Angeles , 215 Cal. Rptr. 3d 211 ( 2017 )


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  • Filed 3/14/17
    CERTIFIED FOR PUBLICATION
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    SECOND APPELLATE DISTRICT
    DIVISION EIGHT
    TERENCE SCHOSHINSKI et al.,              B269431
    Plaintiffs and Appellants,        (Los Angeles County
    Super. Ct. No. BC459269)
    v.
    CITY OF LOS ANGELES,
    Defendant and Respondent.
    APPEAL from a judgment of the Superior Court of Los
    Angeles County. Elihu M. Berle, Judge. Affirmed.
    Marlin & Saltzman, Stanley D. Saltzman, Stephen P.
    O’Dell; The Hamideh Firm and Bassil A. Hamideh for Plaintiffs
    and Appellants.
    Michael N. Feuer, City Attorney, Thomas Peters, Chief
    Assistant City Attorney, A. Patricia Ursea, Deputy City Attorney,
    for Defendant and Respondent.
    ______________________
    In 2012, the City of Los Angeles settled Chakhalyan v. City
    of Los Angeles (Chakhalyan), a class action lawsuit. The suit
    alleged the City had an unlawful practice of charging a trash
    disposal fee to customers living in multi-unit dwellings who
    received no trash disposal services from the City. Cunningham v.
    City of Los Angeles, another class action lawsuit asserting similar
    allegations, was simultaneously pending. The named plaintiff,
    Brian Cunningham, did not opt out of the Chakhalyan class or
    exclude himself from the settlement. Following approval and
    finalization of the settlement in Chakhalyan, the City
    successfully moved for summary judgment of Cunningham’s
    claims. However, the trial court permitted Cunningham to
    amend the complaint to add two additional named plaintiffs.
    The two new plaintiffs, Terence Schoshinski and Thomas
    Ballatore (collectively “plaintiffs”), also alleged the City
    unlawfully charged them and others the trash disposal fee.
    The City again moved for summary judgment, offering evidence
    that in connection with an injunctive relief provision in the
    Chakhalyan settlement, the City had already reimbursed the
    plaintiffs for all improper charges. The City argued plaintiffs’
    claims were now moot and they lacked standing to prosecute the
    action. The trial court agreed and granted summary judgment.
    On appeal, plaintiffs argue the trial court erred in
    concluding they could not continue representing the class defined
    in their complaint. Plaintiffs assert their individual claims are
    not moot because they did not receive all of the relief they
    demanded in their complaint. They also rely on caselaw
    indicating a defendant’s attempts to unilaterally resolve a class
    representative’s claims, or “pick off” the representative, do not
    2
    necessarily eliminate that plaintiff’s standing to continue
    prosecuting claims alleged in a class action complaint.
    We conclude plaintiffs’ individual claims are moot because
    a court could grant them no further relief beyond what they have
    already received. Further, unlike other cases in which the “pick
    off” exception has been applied, here, the injunctive relief
    provisions in the Chakhalyan stipulated settlement and
    judgment required the City to reimburse plaintiffs and other
    putative class members. The City complied with this obligation
    before plaintiffs filed the second amended complaint naming
    them as parties. Under these particular circumstances, the “pick
    off” exception does not apply.
    FACTUAL AND PROCEDURAL BACKGROUND
    In August 2010, Lilith Chakhalyan filed a class action
    lawsuit against the City of Los Angeles alleging it improperly
    collected “solid resource fees” from her and other class members,
    through entities such as the Department of Water and Power
    (DWP) and the Department of Public Works. Chakhalyan
    claimed the City “was improperly billing and collecting Solid
    Resource Fees . . . from herself and others who live in Multiple-
    Family Dwellings (e.g. apartment buildings). Plaintiff claimed
    that the [fee] collected from her was illegal because the City is
    prohibited from collecting [the fees] from Multiple-Family
    Dwellings . . . if the City does not collect trash from the building.”
    In April 2011, Brian Cunningham filed a separate class
    action suit against the City and various entities (collectively
    “the City”), alleging the City had improperly charged him and
    others the solid resource fee. According to the complaint, in 2001,
    the City settled a lawsuit regarding a fee improperly imposed for
    3
    trash collection services, yet it continued unlawfully charging the
    same fee under a different name.
    On June 8, 2012, the trial court conducted a final approval
    hearing, and on June 25, the court entered a final order and
    judgment in Chakhalyan. The judgment adopted the terms and
    conditions of a settlement agreement the parties had entered and
    executed in December 2011. The judgment finally certified a
    class defined as “all customers of the Los Angeles Department of
    Water & Power who, between October 28, 2007 and February 27,
    2012, inclusive, paid [a solid resource fee] Overcharge and who
    did not exclude themselves from the Class.”1
    Under the settlement, all class members were entitled to
    full reimbursement of all solid resource fee overcharges paid from
    October 28, 2007 through February 27, 2012.2 The City was to
    pay all class member claims no later than 180 days after entry of
    the final order and judgment; thus, by approximately late
    December 2012.
    1      The agreement defined solid resource fee “overcharges” as
    “the [solid resource fee] charged to residents of Multiple-Family
    Dwellings who should not have been charged [a solid resource
    fee] at all and/or who should have been charged [solid resource
    fee] at the lower Multiple-Family Dwelling rate instead of at the
    higher single-family dwelling rate.”
    2     The settlement created two categories of class members,
    “identified class members” and “self identified class members.”
    Identified class members were to be reimbursed without any
    action on their part. Self-identified class members were required
    to submit a claim within 90 days after the final approval hearing.
    4
    The settlement, incorporated into the judgment, also
    provided for injunctive relief. This included the following:
    “(1) The City will alter its billing system, policies and practices to
    ensure that the [solid resource fee] Overcharges are halted and
    do not recur. These alterations have or will include the actions
    set forth in Exhibit G. (2) The City will routinely monitor its
    billing system, policies and practices to ensure that the [solid
    resource fee] Overcharges do not recur. In the event it identifies
    future [solid resource fee] Overcharges through such monitoring,
    the City will promptly and fully reimburse any persons so
    identified according to the City’s refund policy and make further
    appropriate modifications to its billing system, policies and
    practices.”
    Exhibit G, referenced in the agreement, included measures
    such as a billing insert to be sent to all new residential customers
    explaining Bureau of Sanitation rates; the posting of notices
    regarding refunds or credits for solid resource fee overcharges in
    DWP offices and on the DWP website; and ongoing Bureau of
    Sanitation projects related to preventing and correcting billing
    errors.3
    3     Of particular note here are three measures listed on
    Exhibit G: “No. 5: The Solid Resources Fee (SRF) on residential
    accounts that are newly initiated will be determined by BOS
    [Bureau of Sanitation]. BOS will staff a desk at DWP to work
    alongside DWP staff to ensure accurate SRF Code
    determinations. The DWP will provide electronic confirmation of
    data file changes and provide exception reports to the BOS on a
    monthly basis and correct billing errors within four weeks of
    receipt.” “No. 10: IT staff from BOS are developing an automated
    program to check DWP account data (monthly download data)
    against correction data files sent by BOS to DWP, to assure
    5
    The judgment additionally provided: “Without affecting the
    finality of this Judgment in any way, this Court hereby retains
    continuing jurisdiction over (a) implementation of the settlement
    and any award or distribution to the Class Members, including
    any dispute regarding an individual’s entitlement to receive a
    settlement benefit or its amount; and (b) all Parties for the
    purpose of enforcing or administering the Stipulation, pursuant
    to C.C.P. § 664.6 or otherwise.”
    In December 2012, the City filed a motion for summary
    judgment in Cunningham. Plaintiffs’ opposition to the motion,
    filed on February 21, 2013, included a declaration from Terence
    Schoshinski. Schoshinksi declared he had been charged, had
    paid, and continued to pay the solid resource fee, despite not
    receiving trash pick-up services from the City for his multi-unit
    residential property. Schoshinski declared he had repeatedly
    contacted the City and requested that it cease charging him the
    fee, to no avail.
    On March 8, 2013, the City issued an over $980 credit to
    Schoshinski’s DWP account.
    On April 9, 2013, Cunningham’s counsel provided the City’s
    counsel a copy of a proposed Second Amended Complaint, which
    named Schoshinksi and Ballatore as plaintiffs.
    On April 16, 2013, the City issued an over $1500 credit to
    Ballatore’s DWP account.
    errors remain corrected and fix any that reappear as soon as
    possible.” “No. 11: A dedicated Database Architect will be
    assigned to monitor the automated program for checking the
    status of corrected data files against the DWP account data
    subject to Mayoral and Council approval.”
    6
    On April 18, 2013, Cunningham filed an ex parte
    application asking the court to specially set a hearing on his
    motion for leave to file a second amended complaint so that it
    could be considered before or with the City’s motion for summary
    judgment.
    On April 29, 2013, the trial court granted summary
    judgment in favor of the City on Cunningham’s complaint.
    The court concluded the City “offered sufficient evidence to show
    [Cunningham’s] claims are precluded based upon the valid and
    binding Chakhalyan settlement and the doctrines/defense of res
    judicata and lack of standing. [Cunningham] presented no
    evidence to raise a triable issue of material fact.” However, the
    court granted Cunningham leave to file the second amended
    complaint adding Schoshinski and Ballatore as plaintiffs.
    According to plaintiffs, on that day, after the court hearing, they
    learned for the first time that the City had credited their
    accounts for the overcharges they had paid.
    On April 30, 2013, plaintiffs filed the second amended
    complaint.
    In June 2013, the City again moved for summary judgment.
    The City argued res judicata barred Ballatore from pursuing
    some of his claims because he was a class member in the
    Chakhalyan suit. The City further asserted both plaintiffs lacked
    standing because their claims were moot. According to the City,
    the Chakhalyan settlement resulted in a “continuing injunction
    within the court’s jurisdiction, prohibiting and redressing the
    very conduct of which Plaintiffs complain in this lawsuit and
    about which they might claim any standing . . . .” The City
    further argued: “By virtue of these mandatory injunctive
    obligations, the City is required to provide prospective relief to all
    7
    individuals it discovers have been mischarged [solid resource fee]
    Overcharges, in addition to ceasing the billing of those charges.
    On this basis, Plaintiffs and 852 others have already obtained
    relief regarding SRF Overcharges and Plaintiffs cannot obtain
    any effectual relief, or relief that would not just duplicate the
    already mandatory Chakhalyan obligations.”
    In support of the motion, the City offered declarations from
    several City employees. A City database architect declared:
    “Since conclusion of administration of refunds/credits to self-
    identified and identified Chakhalyan class members, in the
    course of my duties as a Database Architect for the Bureau [of
    Sanitation], I continue to review and determine whether there
    are any accounts that need adjustment (i.e. the stopping and/or
    refunds/credits of Solid Resource Fees). I do so consistent with
    the injunctive obligations on the City pursuant to Chakhalyan.
    [¶] To this end, since January 2013, I am aware of 854 such
    accounts for which such adjustments were made, including the
    accounts of Thomas Ballatore and Terence Schoshinski . . . .”
    The declaration was dated June 11, 2013.
    Another City employee declared billing records indicated
    Ballatore paid the solid resource fee from September 11, 2007
    through April 10, 2013; the charges were stopped effective April
    16, 2013, and the City issued a refund/credit on that date for all
    of the solid resource fee charges Ballatore paid from October 2009
    through April 10, 2013. The employee similarly declared billing
    records showed the City stopped charging Schoshinksi the solid
    resource fee effective February 26, 2013, and it issued him a
    refund/credit on March 8, 2013. The declaration concluded:
    “Tom Ballatore and Terence Schoshinksi received the
    8
    aforementioned refunds/credits pursuant to the injunctive
    obligations arising from Chakhalyan v. City of Los Angeles . . . .”
    The City also offered the declaration of an employee who,
    in addition to supervising tasks related to claims review for
    Chakhalyan class members, “supervise[s] and/or oversee[s]
    compliance with the injunctive obligations on the city as a result
    of” Chakhalyan. The employee declared: “Consistent with the
    pending injunction, 854 customer accounts, including those of
    Thomas Ballatore and Terence Schoshinksi, have had Solid
    Resources Fee charges stopped and refunds/credits issued.”
    The parties stipulated to narrow the issues presented for
    summary judgment to the City’s assertion that the plaintiffs’
    claims were moot and they therefore lacked standing since, prior
    to joining the action, they obtained relief pursuant to the
    Chakhalyan injunction.4
    Plaintiffs opposed the motion, on these narrowed grounds.
    Ballatore declared he began receiving private trash collection
    services in October 2009. According to Ballatore, the City told
    him in 2009 that he had to pay the solid resource fee, even
    though he was not receiving trash collection services from the
    City. He declared that in 2011, the City again told him he had to
    pay the fee, even after he called in response to a City letter
    informing residents they should not be charged a solid resource
    fee if they lived in a multiple-family dwelling that did not receive
    refuse collection services from the City. Ballatore declared that
    when he received a notice regarding the Chakhalyan settlement
    4     The parties also stipulated that all of Ballatore’s claims
    would be based on the City’s actions subsequent to February 27,
    2012; in other words, after the close of the Chakhalyan class
    period.
    9
    he discarded it. The City charged him the solid resource fee as
    late as April 2013. The credit to his DWP account was applied
    without his knowledge or consent. It appeared on his June 2013
    DWP account statement.5
    Schoshinski declared he informed the City in August 2012
    that he was using a private trash collection service for his five-
    unit multi-family dwelling. According to Schoshinski, the City
    did not stop charging him the sanitation fee. He did not learn
    until April 29, 2013 that the City had, without his knowledge,
    applied a credit to his DWP account.
    Plaintiffs argued the City did not stop charging them the
    solid resource fee, or attempt to refund the charges, until after it
    learned of their participation in the lawsuit. To support this
    claim, plaintiffs pointed to the timing of the refunds and
    plaintiffs’ declarations indicating the refunds appeared on their
    accounts without explanation. They contended there was a
    triable issue of fact as to whether the City had engaged in an
    improper attempt to “pick off” plaintiffs to avoid class action
    litigation and class-wide liability.
    The City stated as undisputed the fact that plaintiffs had
    received a refund for all solid resource fees they were improperly
    charged. Plaintiffs purported to dispute that fact with only the
    following statement: “It is unknown what the credit on [the
    5      Plaintiffs attached a June 12, 2013 statement to Ballatore’s
    declaration. The statement reflected electric charges from April
    10, 2013 to June 10, 2013, and cancelled sanitation equipment
    charges. A prior DWP statement was also attached to the
    declaration. The prior statement was dated April 12, 2013. It
    reflected electric charges from February 9, 2013 to April 10, 2013,
    and a sanitation charge from February 9, 2013 to April 10, 2013.
    10
    plaintiffs’ DWP accounts] was/is for or whether, if in fact it
    represents a refund, it is accurate.”
    The trial court granted the City’s motion. The court
    reasoned, in part, that plaintiffs received refunds from the City
    after the Chakhalyan settlement was approved and this alone
    appeared sufficient to indicate they lacked standing to act as
    class representatives. The court rejected the “pick off” theory,
    noting the City’s payments were mandatory under the
    Chakhalyan settlement, not voluntary. The court indicated
    plaintiffs offered no evidence to rebut the City’s evidence showing
    the basis of the payments to them was the Chakhalyan
    settlement. The court concluded all of plaintiffs’ claims were
    subsumed by that settlement and it provided all of the relief
    plaintiffs sought, thus plaintiffs had no valid claims.6
    This appeal followed.7
    6     The trial court also invoked res judicata as a basis for its
    ruling. As noted above, the parties had stipulated to narrow the
    issues to mootness and standing; further, in the trial court, the
    City appeared to argue that only some of Ballatore’s claims were
    barred by res judicata. As we resolve this case on other grounds,
    we need not consider the parties’ arguments on appeal regarding
    res judicata.
    7     After the trial court issued an order granting the City’s
    summary judgment motion, plaintiffs filed a notice of appeal.
    In August 2015, this court dismissed the appeal for lack of an
    appealable judgment or order. The trial court entered a
    judgment against plaintiffs in November 2015. This appeal
    timely followed.
    11
    DISCUSSION
    I.    Plaintiffs’ Claims Are Moot
    Plaintiffs argue that despite the City’s act of reimbursing
    them for the solid resource fee overcharges they paid, their
    individual claims are not moot because they have not received
    complete relief on their claims. They additionally contend that
    even if their individual claims are moot, the “pick off” exception
    to mootness applied, preserving their standing to continue
    prosecuting claims on behalf of others.
    We disagree. The undisputed facts established plaintiffs’
    claims are moot and the “pick off” exception has no application
    under the circumstances presented here.
    A. Standard of Review
    “ ‘Because this case comes before us after the trial court
    granted a motion for summary judgment, we take the facts from
    the record that was before the trial court when it ruled on that
    motion. [Citation.] “ ‘We review the trial court’s decision de
    novo, considering all the evidence set forth in the moving and
    opposing papers except that to which objections were made and
    sustained.’ ” [Citation.] We liberally construe the evidence in
    support of the party opposing summary judgment and resolve
    doubts concerning the evidence in favor of that party. [Citation.]’
    [Citation.]” (Lonicki v. Sutter Health Central (2008) 
    43 Cal.4th 201
    , 206.) Similarly, standing is a question of law we review de
    novo. (IBM Personal Pension Plan v. City and County of San
    Francisco (2005) 
    131 Cal.App.4th 1291
    , 1299.)
    B. Standing and Mootness in the Class Action
    Context
    “In general, a named plaintiff must have standing to
    prosecute an action. . . . ‘As a general principle, standing to
    12
    invoke the judicial process requires an actual justiciable
    controversy as to which the complainant has a real interest in the
    ultimate adjudication because he or she has either suffered or is
    about to suffer an injury of sufficient magnitude reasonably to
    assure that all of the relevant facts and issues will be adequately
    presented to the adjudicator. [Citations.] To have standing, a
    party must be beneficially interested in the controversy; that is,
    he or she must have “some special interest to be served or some
    particular right to be preserved or protected over and above the
    interest held in common with the public at large.” [Citation.]
    The party must be able to demonstrate that he or she has some
    such beneficial interest that is concrete and actual, and not
    conjectural or hypothetical.’ . . . ‘Without standing, there is no
    actual or justiciable controversy, and courts will not entertain
    such cases. [Citation.]’ [Citation.]” (CashCall, Inc. v. Superior
    Court (2008) 
    159 Cal.App.4th 273
    , 286.)
    Related is the problem of “mootness.” When a plaintiff has
    received all that he or she has demanded in the complaint, the
    case is considered “moot”; in other words, there is no further
    relief the court could provide. “ ‘Generally, courts decide only
    “actual controversies” which will result in a judgment that offers
    relief to the parties. [Citations.]’ ” (Larner v. Los Angeles Doctors
    Hospital Associates, LP (2008) 
    168 Cal.App.4th 1291
    , 1296
    (Larner).)
    “The pivotal question in determining if a case is moot is
    therefore whether the court can grant the plaintiff any effectual
    relief. [Citations.] If events have made such relief impracticable,
    the controversy has become ‘overripe’ and is therefore moot.
    [Citations.] [¶] Thus, ‘ “[m]ootness has been described as ‘ “the
    doctrine of standing set in a time frame: The requisite personal
    13
    interest that must exist at the commencement of the litigation
    (standing) must continue throughout its existence (mootness).” ’
    [Citations.]” ’ [Citations.] When events render a case moot, the
    court, whether trial or appellate, should generally dismiss it.”
    (Wilson & Wilson v. City Council of Redwood City (2011) 
    191 Cal.App.4th 1559
    , 1574; United States Parole Comm’n. v.
    Geraghty (1980) 
    445 U.S. 388
    , 396 (Geraghty).)
    Because a class action suit involves potential relief to
    absent class members in addition to the plaintiff who brings the
    suit, courts have recognized the duty a named plaintiff owes to
    the class, and the “flexible character” of mootness in such actions.
    (Geraghty, 
    supra,
     445 U.S. at pp. 400-401; La Sala v. American
    Sav. & Loan Assn. (1971) 
    5 Cal.3d 864
    , 871 (La Sala).) Thus,
    even when the named plaintiff’s claims are moot, courts have
    under some circumstances applied exceptions to the mootness
    doctrine to allow the plaintiff to continue prosecuting the suit.
    Plaintiffs invoke one such exception—the “pick off” exception—
    which we discuss at length below.
    Still, the duty a plaintiff has to other class members
    “should not be confused with an additional claim for relief.
    A representative plaintiff still possesses only a single claim for
    relief—the plaintiff’s own. That the plaintiff has undertaken to
    also sue ‘for the benefit of all’ does not mean that the plaintiff has
    somehow obtained a ‘class claim’ for relief that can be asserted
    independent of the plaintiff’s own claim. ‘[T]he right of a litigant
    to employ [class action procedure] is a procedural right only,
    ancillary to the litigation of substantive claims. Should these
    substantive claims become moot . . . , by settlement of all
    personal claims for example, the court retains no jurisdiction over
    the controversy of the individual plaintiffs.’ [Citation.]” (Watkins
    14
    v. Wachovia Corp. (2009) 
    172 Cal.App.4th 1576
    , 1589 (Watkins),
    quoting Deposit Guaranty Nat. Bank v. Roper (1980) 
    445 U.S. 326
    , 332 (Roper).)
    Thus, we first consider whether plaintiffs’ individual claims
    are moot.
    C. No Triable Issue of Fact that Plaintiffs’ Individual
    Claims are Moot
    Plaintiffs assert their claims are not moot because they
    have not received all of the relief they demanded in their
    complaint. We disagree.
    i. The evidence established the City fully
    satisfied plaintiffs’ monetary claims
    The City offered evidence that plaintiffs’ DWP accounts
    were credited for the solid resources fee overcharges plaintiffs
    had paid before plaintiffs joined the litigation. Plaintiffs offered
    no evidence to dispute the fact. They instead asserted they did
    not know what the credits were for, or if they were accurate.
    This was insufficient to raise a triable issue of fact on that point.
    (Sangster v. Paetkau (1998) 
    68 Cal.App.4th 151
    , 163 [responsive
    evidence giving rise to no more than mere speculation is
    insufficient to establish a triable issue of material fact].)
    Plaintiffs proffered no evidence indicating they are entitled to
    further monetary relief to be reimbursed for the solid resource fee
    overcharges they paid. Indeed, plaintiffs do not argue on appeal
    that they have not received all of the monetary relief they
    demanded in their complaint as to their individual claims.
    15
    ii. The Chakhalyan judgment provides the
    injunctive relief plaintiffs seek in their
    complaint
    The Chakhalyan settlement and judgment placed into
    effect in all material aspects the injunctive relief plaintiffs seek
    in their complaint. It is undisputed that this case concerns the
    same overcharges alleged in Chakhalyan. In the second amended
    complaint, plaintiffs demand injunctive relief that would require
    the City to cease improperly charging the solid resource fee,
    reimburse all improperly obtained fees, and authorize the court
    to maintain jurisdiction over the case and any injunction issued
    until the court, in its discretion, determines to dissolve and
    dismiss the injunction.
    Pursuant to the Chakhalyan settlement and judgment
    which incorporated its terms, the City is to alter its billing
    system, policies and practices so the overcharges cease and do not
    recur and promptly and fully reimburse any persons who pay
    future overcharges. The court is to retain jurisdiction for
    purposes of enforcing the settlement, which includes the
    injunctive relief provisions. This is exactly the injunctive relief
    plaintiffs seek in their second amended complaint.
    As we understand their argument, plaintiffs assert their
    demand for declaratory relief would require additional measures,
    such as an order that “class counsel be charged with retaining, at
    Defendants’ expense, an accountant to review” data regarding the
    amount of fees charged to each class member and payments
    made, and that the accountant determine the amount owed to
    each class member. The declaratory relief demand also seeks an
    order that the City pay the amount owed to all class members
    16
    into a fund to be distributed to class members by the court,
    and that the court oversee the disbursement of funds to the class.
    We disagree that these additional measures render the
    demand for injunctive relief materially different from the
    Chakhalyan provisions, such that plaintiffs’ claims are not moot.
    Plaintiffs suggest in their briefing on appeal that their complaint
    seeks ongoing independent reporting or auditing of the City with
    respect to future conduct. But their actual complaint demands
    reporting and auditing related only to the calculation and
    distribution of funds to the class identified in the complaint.
    This speaks to administration of an award, but not a remedy for
    the essential harm alleged in the complaint: the City’s act of
    unlawfully charging the solid resource fee. This remedy was
    addressed in Chakhalyan with the injunctive relief provision
    requiring the City to stop overcharging customers and to
    reimburse those overcharged—the same remedy plaintiffs
    demand in their own injunctive relief request.
    The Chakhalyan settlement and judgment has already put
    into place the injunctive relief plaintiffs seek as a remedy for the
    harms alleged in their complaint. (See e.g., Caro v. Procter &
    Gamble Co. (1993) 
    18 Cal.App.4th 644
    , 660-662 [previously
    entered consent decree addressed the conduct raised in plaintiff’s
    complaint, rendering prayer for relief effectively moot; class
    certification not appropriate where policies of disgorgement and
    deterrence had been vindicated in other proceedings]; Chen v.
    Allstate Ins. Co. (2016) 
    819 F.3d 1136
    , 1142 [plaintiff had
    received complete relief on individual claims; plaintiff gave no
    reason to believe that defendant’s consent to injunctive relief
    would be inadequate or that plaintiff could obtain broader relief
    after trial on the merits].)
    17
    iii. The Chakhalyan injunctive relief
    provisions bind the City and are prospective
    Plaintiffs contend that although the Chakhalyan
    settlement and judgment provides that the trial court will retain
    continuing jurisdiction pursuant to Code of Civil Procedure
    section 664.6 (Section 664.6), this applies only to the parties to
    the Chakhalyan action and they were not “parties” under the
    terms of the stipulated settlement. As we understand this
    argument, plaintiffs assert the Chakhalyan court had no
    jurisdiction over them. This contention does not advance
    plaintiffs’ ultimate claim. It is undisputed that the City was a
    party to the Chakhalyan settlement. As such, the City was, and
    continues to be, subject to the Chakhalyan judgment. The court
    has express continuing jurisdiction over the City as a party, with
    respect to the stipulated settlement and judgment. Any
    uncertainty regarding who may, or who will, seek to enforce the
    settlement and judgment against the City does not mean the City
    is free to abandon the obligations to which it stipulated and the
    court approved.
    Under Section 664.6, the trial court has continuing
    jurisdiction to enforce the judgment, which incorporates the
    stipulated settlement, against the City. (Lofton v. Wells Fargo
    Home Mortgage (2014) 
    230 Cal.App.4th 1050
    , 1061 [retention of
    jurisdiction under Section 664.6 includes jurisdiction over both
    the parties and the case itself; it is broader than what typically
    remains following entry of a judgment; and it includes the court’s
    equitable authority].) The settlement includes the injunctive
    relief provisions. Plaintiffs fail to offer any argument to explain
    their assertion that continuing jurisdiction to enforce the
    18
    Chakhalyan settlement would not include the terms regarding
    injunctive relief.
    Moreover, plaintiffs’ argument that the court had no
    jurisdiction to “enforce the stipulated injunction with respect to
    post-class period claims” is inconsistent with the actual language
    of the stipulated injunctive relief. In the agreement, the City is
    bound to monitor its systems to ensure that the overcharges do
    not recur, and in the event it identifies future overcharges
    through such monitoring, it is to promptly and fully reimburse
    the charges.
    It would be absurd to read this language as applying only
    to claims the City had already been made aware of and would
    reimburse through other provisions in the agreement. (Mount
    Vernon Fire Ins. Co. v. Busby (2013) 
    219 Cal.App.4th 876
    , 882
    [contract interpretation requires a commonsense interpretation
    which avoids absurd results]; In re Tobacco Cases I (2011) 
    193 Cal.App.4th 1591
    , 1601 [in enforcement actions consent decrees
    are treated as contracts for purposes of interpretation].) The
    stipulated settlement is explicitly prospective, intended to
    provide relief should future overcharges occur.
    To the extent plaintiffs contend the injunctive relief
    provision only required the City to stop overcharging Chakhalyan
    class members, or only to reimburse future overcharges assessed
    to Chakhalyan class members, we reject the argument. The
    injunctive relief provisions contain no such limiting language,
    whereas other portions of the stipulated settlement identify
    “class members” explicitly. Further, the provision regarding
    reimbursement of future overcharges refers to those assessed to
    “any persons so identified,” a term distinct from “class members.”
    We therefore disagree that the settlement and judgment may be
    19
    construed as requiring the City to only reimburse future
    overcharges if they are imposed on Chakhalyan class members.
    iv. Plaintiffs have not shown their claims are
    not moot because they have a continuing
    economic interest based on shifting costs
    and fees to a class
    Finally, we reject plaintiffs’ argument that even though
    they received complete relief before they filed their complaint,
    they continued to have a stake in the litigation because of their
    interest in shifting part of the litigation costs and attorney fees to
    other class members.
    Cases that have endorsed this theory have done so in a
    context in which the defendant satisfies the plaintiff’s claim after
    the plaintiff has filed suit, and often after the plaintiff has
    engaged in significant litigation. In the seminal case on this
    issue, Roper, the plaintiffs litigated the case through an
    unsuccessful motion for class certification, filed a motion for an
    interlocutory appeal, and only then did the defendant present an
    offer of judgment. (Roper, 
    supra,
     445 U.S. at pp. 328-329.)
    Under these circumstances, the court noted the plaintiffs claimed
    a continuing economic interest in shifting the costs of litigation to
    other class members. (Id. at p. 334, fn. 6.) This interest was one
    basis for the conclusion that the plaintiffs had a personal stake in
    the appeal of the lower court’s denial of their motion for class
    certification.8
    8     Plaintiffs cite Watkins at length, but Watkins discussed
    Roper and found the reasoning inapplicable in that case. In
    Watkins, the court concluded the plaintiff did not have standing
    to represent a class because she had voluntarily settled her
    claims. (Watkins, supra, 172 Cal.App.4th at p. 1592; Larner,
    20
    Subsequent cases call into question the continuing validity
    of the Roper analysis on this point. In Lewis v. Continental Bank
    Corp. (1990) 
    494 U.S. 472
    , 480 (Lewis), the high court reasoned
    an “interest in attorney’s fees is, of course, insufficient to create
    an Article III case or controversy where none exists on the merits
    of the underlying claim, see Diamond v. Charles [(1986)] 
    476 U.S. 54
    , 70-71 [(Diamond)]. Where on the face of the record it appears
    that the only concrete interest in the controversy has terminated,
    reasonable caution is needed to be sure that mooted litigation is
    not pressed forward, and unnecessary judicial pronouncements
    on even constitutional issues obtained, solely in order to obtain
    reimbursement of sunk costs.” (Lewis, supra, at p. 480; Genesis
    Healthcare Corp. v. Symczyk (2013) __ U.S. ___, 
    133 S.Ct. 1523
    ,
    1532 [noting the court would not decide whether Roper’s analysis
    is still valid in light of Lewis].)
    In Premium Plus Partners v. Goldman, Sachs & Co. (7th
    Cir. 2011) 
    648 F.3d 533
     (Premium Plus), the Seventh Circuit
    Court of Appeals applied Lewis in a putative class action context.
    After the district court twice denied class certification, the
    representative plaintiff accepted an offer pursuant to Federal
    Rule of Civil Procedure 68 (Rule 68), but also sought to continue
    litigating the action in order to have a class certified. (Premium
    Plus, at p. 535.) The plaintiff argued its claim was not fully
    resolved “because if the class litigates, and wins, some of the
    expenses that Premium Plus has incurred along the way could be
    allocated to the class, and its net recovery therefore would be
    supra, 168 Cal.App.4th at pp. 1302-1304 [after voluntary
    settlement plaintiff retained no continuing interest in litigation;
    plaintiff did not assert she had reserved a right to shift attorney’s
    fees to class member, thus her appeal was moot].)
    21
    larger. The logical implication of this position is that a person
    whose claim is moot still can file suit seeking attorneys’ fees.”
    (Id. at p. 538.)
    The Premium Plus court disagreed: “That position was
    advanced, and flopped, in Diamond, [supra, 476 U.S. at pp. 70-
    71], and again in Lewis, [svpra, 494 U.S. at p. 480]; it fares no
    better when advanced by a would-be class representative.
    The Court said flatly in Lewis that an ‘interest in attorney’s fees
    is . . . insufficient to create an Article III case or controversy
    where none exists on the merits of the underlying claim’; that’s
    equally true of costs and the other expenses that Premium Plus
    hopes to offload to the class.” (Premium Plus, 
    supra,
     648 F.3d at
    p. 538.)
    Although in Premium Plus the plaintiff accepted an offer of
    judgment, we find the court’s reasoning persuasive here, in that
    plaintiffs’ claims are equally moot. In addition, we are aware of
    no legal authority supporting the proposition that a plaintiff
    whose claims are fully satisfied before the plaintiff files a
    complaint has a continuing economic interest in shifting attorney
    fees and costs to others that is sufficient to constitute the
    personal stake in the litigation required to avoid a finding of
    mootness.9 Roper did not consider such facts. (See Steel Co. v.
    9      We further note the absence of any factual record
    indicating plaintiffs have actually incurred significant fees or
    costs prior to the City’s reimbursement of the overcharges they
    paid. In opposition to the motion for summary judgment,
    plaintiffs declared only that they had retained counsel and were
    therefore “contractually obligated to pay costs and attorneys’
    fees.” They did not offer evidence indicating they have actually
    incurred or paid any such costs or fees. (See Roper, 
    supra,
     445
    22
    Citizens for a Better Environment (1998) 
    523 U.S. 83
    , 107 “[A]
    plaintiff cannot achieve standing to litigate a substantive issue
    by bringing suit for the cost of bringing suit. The litigation must
    give the plaintiff some other benefit besides reimbursement of
    costs that are a byproduct of the litigation itself.”].)
    The monetary relief the City provided to the plaintiffs, and
    the injunctive relief it agreed to in the Chakhalyan stipulated
    settlement and judgment, resulted in plaintiffs directly and
    indirectly receiving what they demanded in their suit, before they
    filed the second amended complaint that marked their formal
    involvement in the litigation. There was no further relief to be
    afforded the plaintiffs on their individual claims. (See Simi Corp.
    v. Garamendi (2003) 
    109 Cal.App.4th 1496
    , 1503 [case is moot
    when a court ruling can have no practical impact or cannot
    provide the parties with effective relief]; Chen v. Allstate Ins. Co.,
    supra, 819 F.3d at p. 1144 [interpreting Campbell-Ewald Co. v.
    Gomez (2016) __ U.S. ___, 
    136 S.Ct. 663
     (Campbell-Ewald), “a
    lawsuit—or an individual claim—becomes moot when a plaintiff
    actually receives all of the relief he or she could receive on the
    claim through further litigation”].)
    U.S. at p. 334, fn. 6 [“respondents have asserted as their personal
    stake in the appeal their desire to shift to successful class
    litigants a portion of those fees and expenses that have been
    incurred in this litigation and for which they assert a continuing
    obligation”]; Bais Yakov of Spring Valley v. ACT, Inc. (1st Cir.
    2015) 
    798 F.3d 46
    , 49-50 [noting Roper’s “uncertain future” and
    unclear applicability; record did not disclose terms of plaintiff’s
    agreement with counsel, thus court did not know if amount
    plaintiff had to pay attorneys would be less if class achieved a
    recovery, or what fees, if any, plaintiff would be required to pay if
    litigation ended at pre-certification stage].)
    23
    II.    The Trial Court Properly Rejected the Pick Off
    Exception to Mootness in this Case
    Plaintiffs argue that even if their individual claims are
    moot, they raised a triable issue of fact as to whether the “pick
    off” exception to mootness in class action cases should be applied
    here. We conclude the exception does not apply to this case.
    A. The “Pick Off” Exception
    Courts have been extremely skeptical of defense efforts to
    take unilateral actions that moot a representative plaintiff’s
    claims in an attempt to avoid litigating class claims. However,
    these cases involve a defendant’s voluntary actions, most concern
    such actions taken after the named plaintiff has filed a complaint,
    and they address the defense attempt to provide a remedy to the
    named plaintiff alone, rather than to the entire class.
    For example, in La Sala, supra, 
    5 Cal.3d 864
    , the plaintiffs
    brought a class action against a savings and loan association,
    challenging a provision in the association’s trust deed that
    permitted it to accelerate if the borrower executed a junior
    encumbrance on the secured property. (Id. at p. 868.) After the
    plaintiffs filed their complaint, but before the hearing on a
    demurrer, the defendant offered to waive its right to accelerate
    against the named plaintiffs. On its own motion, the trial court
    ruled there was “no justiciable issue”; the court later dismissed
    the case, ruling there was no individual plaintiff remaining who
    was or could be construed to be a representative of the class.
    (Id. at p. 870.)
    The California Supreme Court reversed the decision,
    concluding the defendant’s offer to provide relief to the plaintiffs
    did not necessarily make them unfit to continue representing the
    class. (La Sala, supra, 5 Cal.3d at p. 871.) The court reasoned:
    24
    “When a plaintiff sues on behalf of a class, he assumes a fiduciary
    obligation to the members of the class, surrendering any right to
    compromise the group action in return for individual gain. Even
    if the named plaintiff receives all the benefits that he seeks in the
    complaint, such success does not divest him of the duty to
    continue the action for the benefit of others similarly situated.”
    (Id. at p. 871.)
    The La Sala court further concluded that even if the trial
    court found the plaintiffs were no longer suitable representatives
    and, after having a chance to amend the complaint, no suitable
    representative was named, the court was required to notify the
    class of the proposed dismissal. The court explained any other
    resolution would allow the defendant to repeatedly offer relief to
    the named class representative, then have the case dismissed.
    “Such a procedure could be followed ad infinitum for each
    successive group of representative plaintiffs. If defendant is
    permitted to succeed with such revolving door tactics, only
    members of the class who can afford to initiate or join litigation
    will obtain redress; relief for even a portion of the class would
    compel innumerable appearances by individual plaintiffs. Yet
    the function of the class action is to avoid the imposition of such
    burdens upon the class and upon the court. [Citation.]. If we
    sanction [the defendant’s] tactic defendants can always defeat a
    class action by the kind of special treatment accorded plaintiffs
    here and thus deprive other members of the class of the benefits
    of the litigation and any notice of opportunity to enter into it.”
    (La Sala, supra, 5 Cal.3d at p. 873.)
    We are mindful of the context of the La Sala court’s
    reasoning. The plaintiffs had already filed their complaint when
    the defendant offered to provide the relief they demanded.
    25
    Their claims were not moot before the plaintiffs filed suit.
    The defendant offered to satisfy the named plaintiffs’ claims, but
    it had not already done so. Its offer to resolve the claims was
    purely voluntary, rather than required by law or contract.
    Further, the offer to waive acceleration would apply only to the
    plaintiffs, not any other members of the class.
    In Kagan v. Gibraltar Sav. & Loan Assn. (1984) 
    35 Cal.3d 582
     (Kagan), disapproved of an another ground by Meyer v.
    Sprint Spectrum L.P. (2009) 
    45 Cal.4th 634
    , 643, footnote 3, the
    California Supreme Court interpreted provisions of the Consumer
    Legal Remedies Act (CLRA) as specifically prohibiting a
    defendant from “picking off” prospective class representatives by
    offering them relief while not providing similar relief to the entire
    proposed class. (Id. at p. 587.) When the plaintiff in Kagan sent
    the defendant a demand letter challenging certain practices,
    including assessment of a particular fee, the defendant provided
    only a portion of the relief the plaintiff demanded. (Id. at pp. 589,
    592.) The plaintiff subsequently filed a class action suit. (Id. at
    p. 589.)
    The court concluded the defendant’s attempted “pick off”
    was invalid under the CLRA and would not necessarily render
    the plaintiff unfit to represent a class and bring the action.
    There was no evidence the defendant complied with the statute’s
    requirements that it identify similarly situated plaintiffs, notify
    other consumers that it would provide them similar relief, and
    provide relief to similarly situated consumers. (Kagan, at p. 592.)
    It remained in the discretion of the trial court to determine
    whether the plaintiff was a suitable representative for the class,
    in accord with La Sala. (Kagan, at pp. 595-596.)
    26
    Federal courts have similarly addressed the “pick off”
    exception, concluding when a defendant seeks to provide relief to
    the representative plaintiff in a strategic attempt to moot the
    plaintiff’s claims and avoid a class action, the plaintiff may
    continue to prosecute the suit, at least to attempt to secure class
    certification.10 (Wilson v. Gordon (6th Cir. 2016) 
    822 F.3d 934
    ,
    947-949.) Two United States Supreme Court cases considered
    whether a plaintiff whose claim was expired or satisfied could
    appeal an order denying class certification. In Geraghty, the
    named plaintiff challenged parole release guidelines on behalf of
    a class. He was paroled after his motion for class certification
    was denied and while his appeal of the ruling was pending.
    The court held he could still prosecute the appeal, despite the
    expiration of his individual claim. (Geraghty, 
    supra,
     388 U.S. at
    pp. 405-407.)
    In Roper, the high court held that when, after the denial of
    class certification, a defendant made an offer of judgment for the
    maximum amount each plaintiff could have recovered in the
    litigation, and the court entered judgment over the objection of
    the plaintiffs, the plaintiffs could still appeal the denial of class
    certification. (Roper, supra, 445 U.S. at pp. 329-330, 340.)
    Most recently, in Campbell-Ewald, 
    supra,
     
    136 S.Ct. 663
    ,
    the high court concluded an unaccepted settlement offer or offer
    of judgment under Rule 68 does not moot a named plaintiff’s
    claims. (Campbell-Ewald, at p. 672.) However, the court did not
    decide “whether the result would be different if a defendant
    deposits the full amount of the plaintiff’s individual claim in an
    10    California courts may look to federal law when seeking
    guidance on issues of class action procedure. (In re Tobacco II
    Cases (2009) 
    46 Cal.4th 298
    , 318.)
    27
    account payable to the plaintiff, and the court then enters
    judgment for the plaintiff in that amount.” (Ibid.)
    i. The Chakhalyan stipulated settlement and
    judgment distinguishes this case
    The critical factor that distinguishes this case from prior
    authorities on “pick off” is the existence of the Chakhalyan
    judgment. Pursuant to that judgment, the City had a legal
    obligation to reimburse plaintiffs for the solid resource fee
    overcharges they had paid. Moreover, that legal obligation
    applied equally to any other persons subjected to solid resource
    fee overcharges.
    Plaintiffs point out the Chakhalyan judgment requires the
    City to “routinely monitor its billing system, policies and
    practice,” and “in the event [the City] identifies future [solid
    resource fee] Overcharges through such monitoring, the City will
    promptly and fully reimburse any persons so identified . . . .”
    Plaintiffs argue the City did not identify them as persons
    subjected to overcharges through such routine monitoring,
    rather, the City discovered plaintiffs because of their anticipated
    involvement in the Cunningham litigation.
    The Chakhalyan settlement and judgment do not define
    “routinely monitor” or specify exactly what form such monitoring
    will take. Further, while the measures identified in Exhibit G
    include items that would appear to be or would facilitate “routine
    monitoring,” the City offered no evidence establishing it learned
    of the plaintiffs through any specific measures identified in that
    exhibit. However, we do not narrowly interpret the Chakhalyan
    settlement and judgment as requiring the City to reimburse solid
    resource fee overcharges only when it discovers overcharges
    through the City’s internal measures.
    28
    The settlement’s express purpose is to halt the overcharges,
    ensure they cease, and compensate those overcharged at the time
    of the settlement and in the future. To deem credits made to
    individuals the City discovers through threats of litigation to be
    purely voluntary, and outside the scope of the Chakhalyan
    settlement’s injunctive relief provision, would be entirely
    inconsistent with the stated objectives of the stipulation. We can
    only understand the stipulated settlement as a whole by
    interpreting “persons identified” through “such monitoring”
    as broad enough to include persons who threaten litigation or
    otherwise become known to the City through some form of
    adversarial process.
    Pursuant to the Chakhalyan judgment, the City has a legal
    obligation to reimburse DWP customers against whom it has
    improperly assessed solid resource fee overcharges. By crediting
    the plaintiffs’ accounts, the City was complying with the
    obligations it agreed to in the resolution of Chakhalyan. The
    evidence further established it had done so for 852 other DWP
    customers between January and June 2013. In La Sala, the
    defendant offered to provide relief only to the representative
    plaintiffs. Any other putative class members would have no
    recourse except to file their own suits. The same was true in
    Kagan. In contrast, here, the Chakhalyan judgment created a
    remedy for the harm alleged in plaintiffs’ complaint, and the City
    has afforded that remedy to plaintiffs and many others.
    The policy concerns underlying the pick off exception are
    the desire to avoid “revolving door” litigation, whereby the
    defendant uses a tactic to avoid a class action, to the detriment of
    putative class members who cannot afford to initiate or join
    litigation, and inviting a waste of judicial resources. (Roper,
    29
    supra, 445 U.S. at p. 339; La Sala, supra, 5 Cal.3d at p. 873.)
    Here, the circumstances paint a very different picture. While
    this suit was pending with its original plaintiff, another
    previously-filed class action suit alleging identical claims was
    pending and was resolved. The resolution of Chakhalyan led to a
    binding judgment affording prospective relief for future
    claimants. Consistent with this judgment, the City provided
    plaintiffs complete relief, less than a year after the court entered
    judgment in Chakhalyan.
    Pursuant to that same judgment, the City must provide the
    same relief to any other overcharged person – the remedy was not
    limited to plaintiffs alone. It did so 854 times between January
    and June 2013. There is no evidence or basis to infer that, with
    the arguable exception of plaintiffs, the other 852
    reimbursements the City made were in response to actual or
    threatened litigation. Applying the pick off exception to mootness
    here does not address the policy concerns underlying the
    exception in the way it did in La Sala, Kagan, Geraghty, or
    Roper. (See Cruz v. Farquharson (1st Cir. 2001) 
    252 F.3d 530
    ,
    533, 535-536 (Cruz) [after plaintiffs filed suit based on agency
    delay in reviewing residency petitions, agency processed the
    petitions, then sought dismissal of the complaint as moot; court
    found plaintiffs had received complete relief, case was moot,
    plaintiffs did not establish that agency had pattern of delaying
    review until subjected to suit]; Sze v. I.N.S. (9th Cir. 1998) 
    153 F.3d 1005
    , 1008-1010.)
    Wallace v. GEICO General Ins. Co. (2010) 
    183 Cal.App.4th 1390
     (Wallace), offers a helpful contrast. In Wallace, the plaintiff
    filed a class action suit against GEICO, alleging the insurance
    company wrongly denied coverage for body shop repairs it
    30
    considered to be above prevailing labor rates. Several months
    before the plaintiff filed her complaint, GEICO entered into a
    stipulation and consent order with the California Department of
    Insurance regarding the company’s refusal to reimburse labor
    rates above what it deemed the prevailing rate. (Id. at p. 1394.)
    Pursuant to the consent order, GEICO was ordered to cease and
    desist from violating certain Insurance Code provisions and
    regulations. It also agreed to conduct an internal audit of
    complaints it had received regarding labor rates to identify and
    reimburse insureds or claimants who had been subjected to
    GEICO’s refusal to reimburse at full rates. The consent order
    required GEICO to reimburse affected insureds or claimants who
    complained during a 60-day period set forth in the order. (Ibid.)
    Two months after the plaintiff filed her lawsuit, GEICO
    sent her a check reimbursing her in the amount she had paid out
    of pocket to repair her vehicle. A letter accompanying the check
    indicated GEICO made the payment in accordance with the
    consent order. (Id. at p. 1395.) GEICO then sought summary
    judgment, arguing the plaintiff’s individual claims were moot and
    she lacked standing to pursue her class claims. The trial court
    concluded the plaintiff did not have standing to serve as a class
    representative. When the plaintiff failed to proffer a new class
    representative the court struck the class allegations. (Id. at
    p. 1396.)
    On appeal, the plaintiff argued the “pick off” exception
    should be applied to allow her to continue as a representative
    plaintiff for a class. (Wallace, supra, 183 Cal.App.4th at pp.
    1396-1397.) In response, GEICO argued it did not “pick off” the
    plaintiff by offering her individual compensation after she filed
    her suit. The company maintained it paid her pursuant to the
    31
    consent order with the Department of Insurance, to which it had
    agreed before the plaintiff filed her suit. GEICO further
    contended the policy underlying the pick off cases did not apply
    because, given the consent order, there was no risk that
    satisfying the plaintiff’s claim would frustrate the objectives of
    class actions or open a revolving door of litigation.
    The reviewing court rejected this argument based on its
    interpretation of the consent order. The court concluded the
    order was narrow and required GEICO to reimburse only a
    limited group of individuals that did not include the plaintiff.
    The court reasoned there might be other persons in the proposed
    class who would not be entitled to reimbursement under the
    terms of the consent order. (Wallace, at p. 1403.) As a result, the
    “pick off” exception was applicable: “Because GEICO was not
    required to reimburse [the plaintiff] under the terms of the
    consent order, it voluntarily offered to settle with her after she
    filed a class action lawsuit. The pickoff cases establish that in
    such a situation, [the plaintiff] does not automatically lose
    standing to act as a representative plaintiff.” (Id. at p. 1403.)
    Issues of whether the plaintiff could adequately represent the
    class, and whether there was a class to represent given the
    consent order, were to be resolved in connection with class
    certification proceedings. (Wallace, at p. 1403, fn. 11.)
    Wallace highlights the critical distinguishing factors in this
    case. The Chakhalyan settlement and corresponding judgment is
    not as narrow as the consent order in Wallace. Unlike the
    defendant in Wallace, the City had an obligation to reimburse the
    plaintiffs once it discovered they had improperly been charged
    the solid resource fee. The reimbursements were not a voluntary,
    gratuitous payment whose only purpose was to avoid class action
    32
    litigation. Further, by the time the second amended complaint
    was filed, the City had already reimbursed the plaintiffs for the
    overcharges and the Chakhalyan injunction was already in effect.
    This case is therefore unlike Wallace.
    This case also differs from Kagan, in which the plaintiff
    was not necessarily rendered unfit to represent a class despite
    the defendant’s provision of relief to her before she filed her
    complaint. In Kagan, the pre-filing remedy the defendant offered
    the plaintiff did not moot her claims because of the express
    statutory framework at issue and the defendant’s failure to
    provide all of the relief the plaintiff demanded, including class-
    wide relief. Even under the specific CLRA framework at issue,
    the Kagan court agreed “that a consumer who has notified a
    prospective defendant of an individual grievance and has
    obtained his or her requested relief cannot subsequently bring
    either an individual or class action under the Act. However, this
    is not simply because the consumer no longer ‘suffers any
    damage’ but because the prospective defendant has remedied the
    contested practices. Similarly, a prospective defendant receiving
    notice of a grievance which affects a class of consumers can avert
    a subsequent class action only by remedying the contested
    practices as to all affected consumers.” (Kagan, supra, 35 Cal.3d
    at p. 591.)
    We thus disagree with plaintiffs’ contention that evidence
    of a defense motive to avoid class litigation is the touchstone of
    the pick off exception. The critical issues are whether the
    defendant’s actions are voluntary, rather than compulsory, and
    whether the relief provided is to the plaintiff alone or to the
    entire class the plaintiff seeks to represent. Here, before
    plaintiffs’ second amended complaint was filed—their first formal
    33
    entry into the litigation as parties—the Chakhalyan judgment
    had created a mandatory remedy that applied to plaintiffs and
    others, and with which the City complied by reimbursing
    plaintiffs and others. (See e.g., Renne v. Geary (1991) 
    501 U.S. 312
    , 320 [“[T]he mootness exception for disputes capable of
    repetition yet evading review . . . will not revive a dispute which
    became moot before the action commenced.”].)
    III. Conclusion
    The unique circumstances of this case dictate the result.
    The litigation was originally contemporaneous with Chakhalyan.
    Cunningham’s claims were dismissed not because he was picked
    off, but because he was a member of the Chakhalyan class and he
    did not object to or exclude himself from the class. The
    Chakhalyan stipulated settlement and judgment bound the City
    to provide relief to future persons improperly charged the solid
    resource fee.
    In this context, the pick off exception to mootness does not
    fit. Simply put, the City did what it was supposed to do under
    the Chakhalyan settlement: it reimbursed the plaintiffs for the
    improperly charged and paid fees. Plaintiffs’ claims are moot.
    The benefits afforded to the plaintiffs were similarly afforded to
    852 other people between January and June 2013. There is no
    basis to conclude the pick off exception should be applied to
    prevent the City from depriving other potential members of the
    class of the benefits of the litigation. The benefits plaintiffs
    received resulted from the Chakhalyan litigation and they are
    equally available to any other potential members of the putative
    class plaintiffs seek to represent.
    34
    Plaintiffs assert that if they are not allowed to continue
    representing a class in prosecuting the claims alleged in their
    complaint, the City will persist in unlawfully charging the solid
    resource fee. They contend the City should not be allowed to
    avoid a class action suit into the indefinite future on the basis of
    the Chakhalyan settlement, simply by paying off every new
    plaintiff who appears.
    We do not decide how a future court should characterize a
    new complaint, initiated after Chakhalyan, in which a plaintiff
    asserts harm in the form of an unlawful solid resource fee
    overcharge. Several years have passed since the Chakhalyan
    judgment was entered. A court may reasonably view a new claim
    of solid resource fee overcharges in a different light than the
    claims in plaintiffs’ complaint. Whether a City reimbursement of
    a hypothetical future claim should be characterized as a “pick off”
    so that the plaintiff may continue prosecuting class claims is an
    issue that must be decided on its own merits, should it arise.
    The plaintiffs before us have no further personal stake in
    the litigation. A court can award them no further remedy beyond
    what they have already received. Pursuant to the Chakhalyan
    judgment, the City must provide the same remedy to other
    putative class members; there is evidence that it has done so.
    There is no indication that the City has established a pattern of
    waiting until a customer sues or threatens to sue before it
    complies with the Chakhalyan obligations. (Compare Cruz,
    supra, 252 F.3d at p. 535 [“One swallow does not a summer
    make. . . . .”] and Demmler v. ACH Food Companies, Inc.
    (D. Mass. 2016) 
    2016 WL 4703875
    , *8 [summary judgment
    granted where plaintiff had received full relief; rejecting pick off
    argument, noting no evidence that defendants had a pattern of
    35
    tendering full relief to plaintiffs before certification] with Dozier
    v. Haveman (E.D. Mich. 2014) 
    2014 WL 5483008
    , *6, 13 [applying
    pick off theory where defendant had mooted three sets of
    representative plaintiffs; court found it significant that there
    appeared to be no shortage of class members willing to
    intervene].)
    Applying the “pick off” exception to mootness under these
    circumstances would not advance the policies underlying the
    exception: avoiding the frustration of the objectives of class
    actions and preventing the waste of resources that would occur
    with successive suits claiming similar injuries. (Roper, supra,
    445 U.S. at p. 339.)
    The trial court properly granted summary judgment on the
    ground that plaintiffs’ claims are moot.
    DISPOSITION
    The trial court judgment is affirmed. Respondent is to
    recover its costs on appeal.
    CERTIFIED FOR PUBLICATION
    BIGELOW, P.J.
    We concur:
    RUBIN, J.
    FLIER, J.
    36