McClain v. Sav-On Drugs ( 2017 )


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  • Filed 4/10/17 (unmodified opn. attached)
    CERTIFIED FOR PUBLICATION
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    SECOND APPELLATE DISTRICT
    DIVISION TWO
    MICHAEL MCCLAIN et al.,                       B265011 & B265029
    Plaintiffs and Appellants,             (Los Angeles County
    Super. Ct. Nos. BC327216
    v.                                     & BC325272)
    SAV-ON DRUGS et al.,                          ORDER MODIFYING OPINION
    AND DENYING REHEARING
    Defendants and Respondents.
    NO CHANGE IN JUDGMENT
    
    THE COURT:
    It is ordered that the opinion filed herein on March 13, 2017, be
    modified as follows:
    1.     On page 25, the first paragraph, lines 13 through 22,
    following the sentence ending with “(California Building Industry
    Assn., at p. 462.)” the remainder of the paragraph is modified to
    read as follows:
          CHAVEZ, Acting P. J., HOFFSTADT, J., GOODMAN, J.†
    †     Retired judge of the Los Angeles Superior Court, assigned
    by the Chief Justice pursuant to article VI, section 6 of the
    California Constitution.
    No matter how it is viewed, consumers‟ payment of the
    sales tax reimbursement does not effect a “taking”: To the
    extent we focus on the retailer‟s initial collection of the tax
    sales reimbursement, it is not a “taking” because the
    retailer is not a government entity (City of Perris v.
    Stamper (2016) 1 Cal.5th 576, 591 [“The takings clause . . .
    prohibits a governmental entity from taking private
    property for public use without just compensation”], italics
    added); to the extent we focus on the Board‟s subsequent
    receipt of that money as part of the retailer‟s sales tax, it is
    not a “taking” because “„[t]axes and user fees . . . are not
    “takings”‟” (Koontz v. St. Johns River Water Mgmt. Dist.
    (2013) 570 U.S. __, __ [
    133 S. Ct. 2586
    , 2600-2601, 
    186 L. Ed. 2d 697
    ]; United States v. Sperry Corp. (1989) 
    493 U.S. 52
    , 62, fn. 9 [
    110 S. Ct. 387
    , 
    107 L. Ed. 2d 290
    ]; accord, San
    Remo Hotel v. City and County of San Francisco (2002)
    
    27 Cal. 4th 643
    , 671-672 [noting that “the taking of money
    is different, under the Fifth Amendment, from the taking of
    real or personal property”]). Thus, the collection of sales
    tax reimbursement from consumers does not implicate the
    takings clause.
    2.    On page 28, line 8, footnote 9 should be inserted after the
    sentence ending with “[same].)” The text of footnote 9 should
    read:
    In their 73-page petition for review, the customers thank
    this Court for “grappling with this difficult area of law”
    and, noting that briefing “may not have sufficiently
    anticipated and focused upon this [C]ourt‟s concerns,”
    proceed to “supply the necessary focus” to their appeal by
    raising several new arguments that appear nowhere in
    their prior briefs—namely, that denying them a remedy
    violates the contract clause of our Constitution, that
    denying them a remedy violates due process because the
    collection of sales tax reimbursement by retailers effects an
    “escheat” to the state, that denying them a remedy
    2
    effectively invalidates section 6597, and that they can rebut
    Civil Code section 1656.1‟s presumption of a contractual
    agreement with the retailers to collect sales tax
    reimbursement by showing actual fraud, constructive
    fraud, undue influence, mistake of fact, and mistake of law.
    Because the initial round of briefing on appeal is not a dry
    run for a whole new round of post-opinion briefing on
    rehearing, we respectfully decline to consider these
    arguments for the first time on rehearing. (E.g.,
    Conservatorship of Susan T. (1994) 
    8 Cal. 4th 1005
    , 1013.)
    There is no change in the judgment.
    Appellants‟ petition for rehearing is denied.
    CERTIFIED FOR PUBLICATION.
    3
    Filed 3/13/17 (unmodified version)
    CERTIFIED FOR PUBLICATION
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    SECOND APPELLATE DISTRICT
    DIVISION TWO
    MICHAEL MCCLAIN et al.,                       B265011 & B265029
    Plaintiffs and Appellants,             (Los Angeles County
    Super. Ct. Nos. BC327216
    v.                                     & BC325272)
    SAV-ON DRUGS et al.
    Defendants and Respondents.
    APPEAL from a judgment of the Superior Court of Los
    Angeles County. John Shepard Wiley, Jr., Judge. Affirmed.
    The Kick Law Firm, Taras P. Kick, G. James Strenio;
    McKool Smith Hennigan, Bruce R. MacLeod and Shawna L.
    Ballard for Plaintiffs and Appellants.
    Reed Smith, Douglas C. Rawles, James C. Martin and
    Kasey J. Curtis; Morgan Lewis & Bockius, Joseph Duffy and
    Joseph Bias for Defendants and Respondents Walgreen Co. and
    Rite Aid Corporation.
    Berry & Silberberg, Robert P. Berry and Carol M.
    Silberberg for Defendant and Respondent Wal-Mart Stores, Inc.
    Morrison & Foerster, David F. McDowell and Miriam A.
    Vogel for Defendant and Respondent Target Corporation.
    Holland & Knight, Richard T. Williams and Shelley
    Hurwitz for Defendants and Respondents CVS Caremark
    Corporation, Longs Drug Stores Corporation and Longs Drug
    Stores California, Inc.
    Safeway, Inc., Theodore Keith Bell for Defendants and
    Respondents The Vons Companies, Inc. and Vons Food Services,
    Inc.
    Hunton & Williams, Phillip J. Eskenazi and Kirk A.
    Hornbeck for Defendants and Respondents Albertson‟s Inc. and
    Sav-On Drugs.
    Kamala D. Harris, Attorney General, Stephen Lew,
    Supervising Deputy Attorney General, and Nhan T. Vu, Deputy
    Attorney General, for Defendant and Respondent California
    State Board of Equalization.
    ******
    A customer buys skin puncture lancets and test strips used
    by diabetics to test blood glucose levels from a retail pharmacy
    store like CVS or Walgreens. The retail pharmacy is the one
    obligated to pay sales tax to the State of California (Rev. & Tax.
    Code, § 6051),1 and accordingly charges the customer a “sales tax
    reimbursement” to cover the cost of the sales tax and remits that
    amount to the state. If the retail pharmacy subsequently
    believes no sales tax is owed, it—as the taxpayer—can file an
    1    All further statutory references are to the Revenue and
    Taxation Code unless otherwise indicated.
    2
    administrative claim for a refund with the state Board of
    Equalization (the Board) and challenge any adverse ruling in
    court. (§§ 6901 & 6932.) But the retail pharmacy usually has no
    financial incentive to pursue such a remedy because any refund it
    obtains from the Board must be passed back to the customer.
    (§ 6901.5; Decorative Carpets, Inc. v. State Board of Equalization
    (1962) 
    58 Cal. 2d 252
    , 254-255 (Decorative Carpets).) What is
    more, and as our Supreme Court recently reaffirmed in Loeffler
    v. Target Corp. (2014) 
    58 Cal. 4th 1081
    , 1123-1124 (Loeffler), the
    customer is not the taxpayer and thus cannot herself seek a
    refund from the Board.
    May the customer obtain a court order compelling the retail
    pharmacy to file an administrative refund claim with the Board?
    Our Constitution strictly limits refund actions to those “provided
    by [our] Legislature” (Cal. Const., art. XIII, § 32), and no such
    statutory remedy exists. However, our Supreme Court in Javor
    v. State Board of Equalization (1974) 
    12 Cal. 3d 790
    , 802 (Javor)
    held that the Legislature‟s authority in this regard is not
    exclusive and that courts retain a residual power to fill remedial
    gaps by fashioning tax refund remedies in “unique
    circumstances.” Loeffler had no occasion to define those “unique
    circumstances.” 
    (Loeffler, supra
    , 58 Cal.4th at pp. 1101, 1133-
    1134.)
    This case squarely presents this unanswered question. We
    conclude that a court may create a new tax refund remedy—and,
    accordingly, that the requisite “unique circumstances” exist—
    only if (1) the person seeking the new tax refund remedy has no
    statutory tax refund remedy available to it, (2) the tax refund
    remedy sought is not inconsistent with existing tax refund
    remedies, and (3) the Board has already determined that the
    3
    person seeking the new tax refund remedy is entitled to a refund,
    such that the refusal to create that remedy will unjustly enrich
    either the taxpayer/retailer or the Board. Here, a group of
    customers filed a class action predicated on their ability to obtain
    an order compelling the retail pharmacies to file an
    administrative claim with the Board seeking a refund of the sales
    tax paid for skin puncture lancets and glucose test strips.
    Because the Revenue and Taxation Code does not provide for this
    remedy and because they have not established any of the three
    prerequisites to the exercise of the judicial residual power to
    fashion new remedies, the trial court correctly sustained
    demurrers to all of the claims in the customers‟ operative
    complaint without leave to amend. We consequently affirm the
    judgment below.
    FACTS AND PROCEDURAL BACKGROUND
    I.    Facts
    Plaintiffs and appellants Michael McClain, Avi Feigenblatt,
    and Gregory Fisher (collectively, customers) each bought skin
    puncture lancets and glucose test strips from retail pharmacy
    stores owned and/or operated by defendants and respondents
    Sav-On Drugs, Gavin Herbert Company, Longs Drug Stores
    Corporation, Longs Drug Stores California, Inc., Rite Aid
    Corporation, Walgreen Co., Target Corporation, Albertson‟s Inc.,
    The Vons Companies, Inc., Vons Food Services, Inc., and Wal-
    Mart Stores, Inc. (collectively, the retail pharmacies). Skin
    puncture lancets (or lancets) and glucose test strips are used by
    persons living with diabetes to draw their blood and test its
    glucose level, which is critical to knowing when to inject insulin
    to reduce their glucose levels. When the customers purchased
    lancets and test strips from the retail pharmacies, the retail
    4
    pharmacies charged them “sales tax” on those items. The retail
    pharmacies subsequently remitted the money they collected as
    sales tax to the Board.
    II.    Procedural History
    In the operative fourth amended complaint filed in 2014,2
    the customers sued the retail pharmacies and the Board3 for a
    refund of the “sales tax” they paid for lancets and test strips,
    alleging that these items have been exempt from sales tax since
    March 10, 2000, the date on which the Board made effective
    California Code of Regulations, title 18, section 1591.1,
    subdivision (b)(5) (Regulation 1591.1). This complaint sought to
    certify a class comprised of “all persons who were charged by and
    paid one or more of the [retail pharmacies] a sales tax on glucose
    test strips or skin puncture lancets in California when such
    should not have been charged.”
    2      This litigation was initiated by different customers in two
    separate lawsuits filed in December 2004, and January 2005, the
    first seeking a refund for sales tax paid on lancets, and the
    second seeking a refund for sales tax paid on test strips. The
    current customers were subsequently substituted in as the lead
    plaintiffs.
    3      Although the Board is not listed in the caption of the
    operative complaint, the Board is named in that complaint‟s
    claim for declaratory and injunctive relief, and the Board has
    appeared and actively litigated the demurrer that is the subject
    of this appeal. We consequently conclude that although the
    Board was initially brought into this litigation when the retail
    pharmacies filed cross-complaints against it for indemnity and
    declaratory relief, it is also now a defendant as to the claim for
    injunctive and declaratory relief in the main action.
    5
    The operative complaint alleges that the retail pharmacies
    collected sales tax reimbursement for lancets and test strips
    when no sales tax was due on these items and that this conduct
    (1) breached an implied term of the contract that is deemed by
    statute to exist whenever a retailer collects a sales tax
    reimbursement from a customer under Civil Code section 1656.1
    and also breached the implied covenant of good faith and fair
    dealing; (2) constituted an unlawful, unfair and/or fraudulent
    business practice and thereby violates the unfair competition law
    (UCL) (Bus. & Prof. Code, § 17200 et seq.); (3) constituted
    negligence; and (4) violated the Consumer Legal Remedies Act
    (Civ. Code, § 1750 et seq.) by misrepresenting the taxability of
    those items. The operative complaint further seeks declaratory
    and injunctive relief compelling the retail pharmacies to
    prosecute a tax refund claim with the Board and the Board to
    award such a refund.
    The retail pharmacies and the Board demurred to the
    operative complaint. Following briefing, the trial court issued an
    oral ruling sustaining the demurrers to all of the claims in the
    operative complaint without leave to amend. The court reasoned
    that 
    Loeffler, supra
    , 
    58 Cal. 4th 1081
    held that a customer could
    not seek a tax refund of sales tax from a retailer; that 
    Javor, supra
    , 
    12 Cal. 3d 790
    allowed a customer to seek a refund of sales
    tax where the Board had already decided the question of
    taxability and concluded that a refund was due; and that “[t]his
    case is more like Loeffler than Javor” because the taxability of
    lancets and test strips was “very hotly in dispute.”
    Following entry of judgment, the customers filed this
    timely appeal.
    6
    DISCUSSION
    I.     Pertinent Legal Principles
    A.    Relevant tax law
    1.    Sales tax generally
    In California, retailers are generally required to pay the
    state a sales tax on any “tangible personal property” they sell “at
    retail.” (§ 6051; 
    Loeffler, supra
    , 58 Cal.4th at p. 1103 [“under
    California‟s sales tax law, the taxpayer is the retailer, not the
    consumer”]; De Aryan v. Akers (1939) 
    12 Cal. 2d 781
    , 783 [same].)
    Retailers pay the sales tax as a percentage of their “gross
    receipts” (§ 6051), and it is rebuttably presumed that all “gross
    receipts” are subject to the tax (§ 6091). Retailers pay the sales
    tax they owe on a quarterly basis. (§§ 6451-6459; State Bd. of
    Equalization v. Superior Court (1985) 
    39 Cal. 3d 633
    , 640.)
    2.    Collection of sales tax reimbursement from the
    customer
    Although retailers were in the past required to collect the
    money they had to pay as sales tax from their customers (former
    § 6052),4 our Legislature altered that approach after the United
    States Supreme Court held that a retailer‟s mandatory collection
    of sales tax from customers rendered the customer the de facto
    taxpayer. (Diamond National v. State Equalization Bd. (1976)
    
    425 U.S. 268
    , 268 [
    96 S. Ct. 1530
    , 
    47 L. Ed. 2d 780
    ].) Under our
    4      Many counties and municipalities still employ such
    mechanisms. (E.g., Andal v. City of Stockton (2006) 
    137 Cal. App. 4th 86
    , 93-95 (Andal) [so noting, and holding that
    retailer who collects such fees may seek a refund]; TracFone
    Wireless, Inc. v. County of Los Angeles (2008) 
    163 Cal. App. 4th 1359
    , 1361-1365 (TracFone) [same]; Sipple v. City of Hayward
    (2014) 
    225 Cal. App. 4th 349
    , 358-362 (Sipple) [same].)
    7
    Legislature‟s current approach, it is up to each retailer to
    decide—as a matter of contract with its customers—whether to
    charge its customers a “sales tax reimbursement to the sales
    price” for items subject to the sales tax, or whether to pay the
    sales tax itself. (Civ. Code, § 1656.1, subd. (a).)5 If a retailer
    “show[s]” a charge for sales tax on the receipt or “other proof of
    sale,” or otherwise notifies a customer that it has or will charge
    sales tax, it is rebuttably presumed that the retailer and
    customer have contractually agreed that the retailer is collecting
    a sales tax reimbursement from the customer. (Civ. Code,
    § 1656.1, subds. (a) & (d).)
    3.    Pertinent exemptions
    The retail sale of many items of tangible personal property
    is exempt from the sales tax. (§§ 6351-6380 [exemptions from
    sales and use taxes], 6381-6396 [exemptions from sales tax].)
    Since 1961, the sale of “medicines” has been exempt from sales
    tax if “[p]rescribed for the treatment of a human being by a
    person authorized to prescribe the medicines, and dispensed on
    prescription filled by a registered pharmacist in accordance with
    law.” (§ 6369, subd. (a)(1).) A few years later, in 1963, our
    Legislature declared “[i]nsulin and insulin syringes” exempt from
    the sales tax if they were “furnished by a registered pharmacist
    to a person for treatment of diabetes as directed by a physician.”
    (Id., subd. (e).) On March 10, 2000, the Board promulgated
    5      The retailer‟s decision affects the amount of the sales tax to
    be collected: If the retailer pays the tax itself, it owes sales tax on
    the full amount charged for the item; if the retailer charges its
    customer a “sales tax reimbursement,” it owes sales tax on the
    amount charged for the item less the reimbursement amount
    collected. (§ 6012, subd. (c)(12).)
    8
    Regulation 1591.1, which expanded this statutory exemption
    from the sales tax to reach “[g]lucose test strips and skin
    puncture lancets” if they were “furnished by a registered
    pharmacist [and] used by a diabetic patient to determine his or
    her own blood sugar level . . . in accordance with a physician‟s
    instructions.” (Cal. Code Regs., tit. 18, § 1591.1, subd. (b)(5); see
    generally § 7051 [conferring upon Board the power to “prescribe,
    adopt, and enforce rules and regulations relating to the
    administration and enforcement” of the sales tax].) The Board
    expanded the sales tax exemption to these additional items
    because they “are an integral and necessary active part of the use
    of insulin and insulin syringes” expressly exempted by statute.
    (Cal. Code Regs., tit. 18, § 1591.1, subd. (b)(5).)
    B.     Relevant statutory tax refund procedures
    1.     For retailers
    If a retailer believes it has paid the state sales tax “in
    excess of the amount legally due” (§ 6901), the retailer—as the
    taxpayer—has two options available to it by statute.
    First, the retailer can file an administrative claim with the
    Board for a refund of any amount “not required to be paid.”
    (§ 6901.) It has three years from the last day of the quarter in
    which it is seeking a refund to file such an administrative claim.
    (§ 6902, subd. (a).) If and only if the Board declines to issue a
    refund, the retailer may challenge that denial in court if it files
    suit “[w]ithin 90 days” of the Board‟s mailing the notice of denial.
    (§§ 6932 & 6933; State Bd. of Equalization v. Superior Court
    (1980) 
    111 Cal. App. 3d 568
    , 571 (State Bd. of Equalization)
    [“pending completion of . . . administrative proceedings [before
    the Board], [the] court lacks jurisdiction”].) Requiring the
    retailer to litigate its refund claim before the Board “in the first
    9
    instance” is designed to “obtain the benefit of the Board‟s
    expertise, permit it to correct mistakes, and save judicial
    resources.” 
    (Loeffler, supra
    , 58 Cal.4th at pp. 1103, 1127.) If a
    refund is ordered (either by the Board or in subsequent judicial
    review), the retailer can either “return[]” the corresponding sales
    tax reimbursement it collected to “the customer” or leave the
    funds with the state. (§ 6901.5.)
    Second, the retailer can elect to waive its right to a refund
    by declining to file a timely claim for administrative review.
    (§ 6905.)
    2.    For customers
    If the customer believes it has paid a sales tax
    reimbursement for items on which no sales tax is due, the
    customer has no statutory tax refund available to her—either
    administrative or judicial—against the Board or the retailer.
    (See §§ 6901-6909 [no administrative refund procedure for person
    who did not “collect” or “pa[y]” the tax], 6931-6937 [no lawsuit
    “unless a claim for refund . . . has been duly filed”]; 
    Loeffler, supra
    , 58 Cal.4th at pp. 1092, 1133 [customer may not sue the
    retailer for excess sales tax reimbursement]; 
    Javor, supra
    ,
    12 Cal.3d at p. 800 [customer has no “direct cause of action
    against the Board for . . . erroneously collected sales tax
    reimbursements”]; see generally Delta Air Lines, Inc. v. State Bd.
    of Equalization (1989) 
    214 Cal. App. 3d 518
    , 526 (Delta)
    [“Generally, persons who have not paid the tax in question are
    barred from bringing suits for refund of that tax”].)
    C.     Law governing demurrers and their review on
    appeal
    In reviewing an order sustaining a demurrer without leave
    to amend, we must ask (1) whether the demurrer was properly
    sustained, and (2) whether leave to amend was properly denied.
    10
    The first question requires us to “„“determine whether [that]
    complaint states facts sufficient to constitute a cause of action.”‟”
    (Centinela Freeman Emergency Medical Associates v. Health Net
    of California, Inc. (2016) 1 Cal.5th 994, 1010 (Centinela
    Freeman), quoting Zelig v. County of Los Angeles (2002)
    
    27 Cal. 4th 1112
    , 1126.) In undertaking this task, we accept as
    true all “„“„material facts properly pleaded‟”‟” and consider any
    materials properly subject to judicial notice; we disregard any
    “„“„contentions, deductions or conclusions of fact or law‟”‟” set forth
    in the operative complaint. (Ibid.; Mitchell v. State Dept. of
    Public Health (2016) 1 Cal.App.5th 1000, 1007.) We
    independently review the operative complaint and independently
    decide whether it states viable causes of action. (Lee v. Hanley
    (2015) 
    61 Cal. 4th 1225
    , 1230.) The second question requires us to
    decide whether “„“there is a reasonable possibility that the defect
    [in the operative complaint] can be cured by amendment . . . .”‟”
    (Centinela Freeman, at p. 1010.)
    II.    The Demurrer Was Properly Sustained
    The premise of every claim in the customers‟ operative
    complaint is that the retail pharmacies erred in collecting sales
    tax reimbursement on lancets and test strips at a time when they
    were exempt from sales tax. Accordingly, the customers cannot
    state a cause of action unless they can establish their entitlement
    to a refund. This raises the preliminary procedural question that
    lies at the heart of this case: Can the customers seek a refund of
    the amount they paid as sales tax reimbursement through the
    lawsuit they have filed?
    Relying on 
    Javor, supra
    , 
    12 Cal. 3d 790
    , the customers
    argue that this lawsuit is a viable means for seeking a refund of
    the sales tax reimbursement they paid for lancets and test strips.
    11
    Javor, they argue, held that customers who wrongly paid the
    sales tax reimbursement could obtain injunctive relief compelling
    retailers to file administrative claims with the Board to obtain a
    sales tax refund that could be passed back to the customers. (Id.
    at pp. 802-803.) This result, the customers urge, preserves the
    Board‟s ability to decide the taxability question in the first
    instance and prevents the state from being unjustly enriched by
    retaining sales tax to which it is not entitled. The retail
    pharmacies and the Board respond that the remedy sanctioned in
    Javor is limited to situations in which the Board has already
    determined that a refund is due and in which the newly created
    tax refund remedy would not create inconsistencies with existing
    tax refund statutes; both prerequisites, the retail pharmacies and
    Board urge, are absent. The availability of a judicially created
    remedy to supplement existing statutory remedies is a question
    of law that turns in part on questions of statutory interpretation;
    accordingly, our review is de novo. (City of San Diego v. Board of
    Trustees of California State University (2015) 
    61 Cal. 4th 945
    , 956
    [questions of law reviewed de novo]; Department of Health Care
    Services v. Office of Administrative Hearings (2016) 6 Cal.App.5th
    120, 140-141 [statutory interpretation is a question of law].)
    A.     Governing law
    Our state Constitution expressly entrusts to our
    Legislature the power to regulate post-payment actions for
    refunds. Specifically, article XIII, section 32 provides: “After
    payment of a tax claimed to be illegal, an action may be
    maintained to recover the tax paid, with interest, in such manner
    as may be provided by the Legislature.” (Italics added; see also
    Masi v. Nagle (1992) 
    5 Cal. App. 4th 608
    , 611 [“The
    Constitution . . . grants the power to the Legislature to prescribe
    12
    the manner of proceeding in tax cases”].)6 “This constitutional
    limitation rests on the premise that strict legislative control over
    the manner in which tax refunds may be sought is necessary so
    that governmental entities may engage in fiscal planning based
    on expected tax revenues.” (Woosley v. State of California (1992)
    
    3 Cal. 4th 758
    , 789 (Woosley); Sprint Telephony PCS, L.P.
    v. Board of Equalization (2015) 
    238 Cal. App. 4th 871
    , 883 (Sprint
    Telephony).)
    This constitutional mandate has two necessarily implied
    corollaries. First, the “[a]dministrative tax refund procedures
    [enacted by the Legislature] are to be strictly enforced”;
    “substantial compliance” with those procedures will not do.
    (McCabe v. Snyder (1999) 
    75 Cal. App. 4th 337
    , 344; Sprint
    
    Telephony, supra
    , 238 Cal.App.4th at p. 883; IBM Personal
    Pension Plan v. City and County of San Francisco (2005)
    
    131 Cal. App. 4th 1291
    , 1299 (IBM).) Second, and most pertinent
    here, courts may not “expand[] the methods for seeking tax
    refunds expressly provided by the Legislature.” 
    (Woosley, supra
    ,
    3 Cal.4th at p. 792; Kuykendall v. State Bd. of Equalization
    (1994) 
    22 Cal. App. 4th 1194
    , 1203 (Kuykendall).)
    However, this second corollary is not an absolute one and
    courts have on occasion recognized “equitable exceptions” in
    6     The Constitution also prohibits any pre-payment challenges
    to tax collection, establishing a “pay first, sue later” rule that
    guarantees the steady collection of taxes and thus the
    uninterrupted conduct of the government‟s business that relies on
    that steady stream of tax revenue. (E.g., City of Anaheim
    v. Superior Court (2009) 
    179 Cal. App. 4th 825
    , 827 (City of
    Anaheim).)
    13
    “certain unique circumstances.” 
    (IBM, supra
    , 131 Cal.App.4th at
    p. 1305, fn. 16.)
    The first case to do so was Decorative 
    Carpets, supra
    ,
    
    58 Cal. 2d 252
    . There, a retailer selling carpet sought a tax
    refund of the sales tax from the Board. It was determined in a
    tax refund suit between the retailer/taxpayer and the Board that
    the retailer was entitled to that refund. The retailer nevertheless
    declared its intention to keep the refund for itself and not to
    return it to its customers, even though the retailer had charged
    them a sales tax reimbursement. (Id. at pp. 253-254.) The Board
    balked at issuing the refund, arguing that it would “unjustly
    enrich[]” the retailer at its customers‟ expense. (Id. at p. 254.)
    Our Supreme Court in Decorative Carpets agreed, holding that
    the Board‟s “vital interest in the integrity of the sales tax” gave it
    the authority to “insist as a condition of refunding overpayments
    to [the retailer] that [the retailer] discharge its trust obligations
    to its customers” by refunding to them the corresponding sales
    tax reimbursement they had paid. (Id. at p. 255.)
    The next case was 
    Javor, supra
    , 12 Cal.3d at page 790.
    There, the Board “admitted” that a recent retroactive repeal of
    the federal excise tax on motor vehicles entitled car dealers, as
    retailers, to a partial refund of the sales tax because the federal
    excise tax had been included in the price of the cars on which
    sales tax had been assessed. (Id. at pp. 794, 801-802.) The Board
    went so far as to promulgate rules to effectuate these refunds.
    (Ibid.) When car dealers did not apply for the tax refund money
    the Board had set aside, the customers themselves sued to
    compel the retailers to do so. (Id. at pp. 795-796, 802.) Javor
    held that this judicially created remedy—a lawsuit by customers
    to compel retailers to file administrative claims for refunds and
    14
    pass those refunds back to the customers—was appropriate
    “under the unique circumstances of this case.” (Id. at pp. 797-
    803.) In reaching this conclusion, our Supreme Court placed
    weight on the facts that the Legislature had “provide[d] no
    procedure by which [the customers] [could] claim the refund
    themselves” (id. at p. 797); that its newly fashioned remedy was
    “consonant with existing statutory procedures” (id. at pp. 800,
    802); and, drawing on Decorative 
    Carpets, supra
    , 
    58 Cal. 2d 252
    ,
    that the newly fashioned remedy was necessary—given that the
    retailers themselves had “no particular incentive to request the
    refund” (because they would act solely as a pass-through for the
    refund money)—to ensure that the state would not be “unjustly
    enriched” by getting to keep the admittedly erroneous sales tax
    revenue (Javor, at pp. 800-802).
    Although Decorative Carpets dealt with a “greedy” retailer
    and Javor dealt with unmotivated retailers, both cases share
    three commonalities that, in our view, define the “unique
    circumstances” to which Javor alludes and that are prerequisites
    to the judicial recognition of any new tax refund remedy. First,
    in both Decorative Carpets and Javor, the customers had no
    available statutory tax refund remedy. (Decorative 
    Carpets, supra
    , 58 Cal.2d at pp. 255-256; 
    Javor, supra
    , 12 Cal.3d at p. 797;
    see also 
    Loeffler, supra
    , 58 Cal.4th at p. 1114 [noting that
    customers in Javor had “no direct statutory provision
    for . . . refunds”]; cf. State Bd. of 
    Equalization, supra
    , 111
    Cal.App.3d at p. 571 [declining to recognize new remedy because
    the “real party . . . does not lack a [statutory tax refund]
    remedy”].) Second, in both Decorative Carpets and Javor, the
    judicially crafted remedies were “consonant” with the statutory
    tax refund procedures that our Legislature did provide.
    15
    (Decorative Carpets, at p. 255; Javor, at pp. 800, 802; accord,
    
    Kuykendall, supra
    , 22 Cal.App.4th at pp. 1204-1205 [noting that
    the “equity” of judicially created remedies “will defer to statute”].)
    Lastly, in both Decorative Carpets and Javor, there had been a
    precursor determination—either by the Board on its own volition
    or through its acquiescence to a court ruling in a tax refund
    action between the retailer/taxpayer and the Board—that a tax
    refund was due and owing. (Decorative Carpets, at p. 254; Javor,
    at pp. 794, 802.) Such a determination left no question that the
    court‟s refusal to fashion a new remedy would result in either the
    retailer (in Decorative Carpets) or the state (in Javor) keeping
    money that the customers had paid as sales tax reimbursement
    and to which the customers were unequivocally entitled. And it
    was the certainty of this unjust enrichment that offended the
    Board‟s “vital interest in the integrity of the sales tax” and
    warranted judicial intervention. (Decorative Carpets, at pp. 254-
    255; Javor, at pp. 800-803.) Limiting a court‟s authority to
    fashion new tax remedies to situations involving all three of these
    requirements specifically reinforces the constitutional mandate,
    described above, that the Legislature have primacy in fixing the
    procedures by which tax refunds are obtained. (Cal. Const., art.
    XIII, § 32.)
    The customers in this case do not dispute the necessity of
    the first two prerequisites, but dispute the third and offer several
    reasons why courts should have the power to fashion new tax
    refund remedies even when the entitlement to that refund is yet
    to be decided.
    To begin, they assert that Javor itself disclaims any
    requirement of a prior determination that the tax refund is due
    and owing because, at one point, Javor explains that the
    16
    customers there sought an order “to compel defendant retailers to
    make refund applications to the Board and in turn to require the
    Board to respond to these applications by paying into court all
    sums, if any, due defendant retailers.” (
    Javor, supra
    , 12 Cal.3d
    at p. 802, italics added.) The customers argue that the phrase “if
    any” means that the retailers‟ entitlement to a refund was still an
    open question in Javor. They are wrong. Javor makes clear that
    “[t]he Board ha[d] admitted that it must pay these refunds to
    retailers” (ibid.); the Court‟s use of the phrase “if any” simply
    acknowledged that some retailers might not have sold cars for
    which a refund is due—not that there were lingering questions
    about whether, as a legal matter, a refund was due.
    Next, the customers argue that Javor’s “unique
    circumstances” exist whenever a court is confronted with a
    situation involving a “legal taxpayer” who has the right but no
    incentive to seek a refund (here, the retail pharmacies) and an
    “economic taxpayer” who has the incentive but not the right to
    seek a refund (here, the customers). As the customers frankly
    acknowledge, however, this division of “taxpayer” status is an
    inherent feature of “the peculiar structure of California‟s retail
    sales tax” law, making that circumstance ubiquitous—not
    unique. More to the point, if courts could fashion new tax refund
    remedies simply because the Revenue and Taxation Code does
    not label the customer as the taxpayer, our Constitution‟s
    directive that the Legislature be the branch primarily charged
    with “provid[ing]” tax refund remedies would be rendered all but
    meaningless. (Cal. Const., art. XIII, § 32.) The customers urge
    that the risk to the state‟s coffers by virtue of new tax refund
    remedies is minimal given the statutory presumptions that
    customers agree to pay sales tax reimbursement (§ 1656.1, subd.
    17
    (a)) and that all of a retailer‟s gross receipts are subject to the
    sales tax (§ 6051). But the affront to the constitutional mandate
    stems from the judicial creation of new tax refund remedies,
    whether or not the use of those remedies ultimately leads to a
    refund.
    The customers further cite a number of cases in which
    courts have allowed one party to file a derivative action for
    another. These cases fall into three broad categories, each of
    increasing irrelevance. The first is 
    Delta, supra
    , 
    214 Cal. App. 3d 518
    . There, the Court of Appeal held that an airline that paid
    sales tax reimbursement to a retailer for fuel could sue for a sales
    tax refund, even though it was not the taxpayer. (Id. at pp. 526-
    528.) In so holding, the court cited Javor and ruled that the case
    involved a “unique circumstance” authorizing judicial recognition
    of a new remedy of a direct lawsuit for a refund—namely, that
    California‟s tax statutes “regard[] common carriers such as Delta
    as retailers as well as purchasers.” (Delta, at p. 528) Indeed,
    Delta expressly distinguished common carriers from “ordinary
    purchasers or consumers.” (Id. at p. 526.) The customers here
    are ordinary consumers, not common carriers. The second
    category involves cases in which a retailer who collected county
    or municipal taxes from consumers was held to have standing to
    sue for a refund, even though the retailer was not technically the
    taxpayer. (See 
    Andal, supra
    , 137 Cal.App.4th at pp. 93-95;
    
    TracFone, supra
    , 163 Cal.App.4th at pp. 1364-1365; 
    Sipple, supra
    , 225 Cal.App.4th at pp. 358-362.) In so holding, these
    cases declined to recognize a “sharp distinction between a
    „taxpayer‟ and a „tax collector‟” or to follow a “strict rule denying
    standing in all circumstances to „tax collectors.‟” (Sipple, at
    p. 359.) These cases are doubly irrelevant because they deal with
    18
    the standing of a retailer who is a tax collector and not the
    standing of a consumer who is neither a tax collector nor a
    taxpayer, and because they deal with local taxes and thus are not
    constrained by article XIII, section 32‟s mandate which, as noted
    above, does require “strict” construction of tax refund statutes.
    (Howard Jarvis Taxpayers Assn. v. City of La Habra (2001)
    
    25 Cal. 4th 809
    , 822, fn. 5 [art. XIII, § 32 does not apply to “local
    governments”]; City of 
    Anaheim, supra
    , 179 Cal.App.4th at pp.
    830-831 [same].) The last category involves the right of a limited
    partner to file a derivative action on behalf of a limited
    partnership. (Wallner v. Parry Professional Bldg., Ltd. (1994)
    
    22 Cal. App. 4th 1446
    , 1449-1450.) Because it arises in a different
    context and involves a different statutory scheme, it is irrelevant.
    The customers lastly contend that limiting judicially
    created remedies to cases in which there has been a prior
    determination that a tax refund is due will lead to absurd results.
    We agree that courts are loathe to interpret the law in a way that
    yields absurd results (John v. Superior Court (2016) 
    63 Cal. 4th 91
    , 96), but disagree with the customers‟ prognostications. The
    customers assert that if consumers can sue for a tax refund only
    if there is a prior determination that a refund is due, then the
    same must be true for retailers seeking a refund from the Board,
    which will make it nearly impossible for retailers to obtain a tax
    refund. But the conclusion of this argument does not flow from
    its premise. The reason why a prior determination is required for
    consumers is because they are asking the court to create a new
    tax refund remedy when none exists by statute in order to avoid
    certain unjust enrichment; that reason has no application to
    retailers, who are authorized by statute to seek administrative
    and then judicial relief. The customers also argue the Board is
    19
    not infallible because its rulings are sometimes overturned, such
    that placing limits on the power of courts to fashion new tax
    refund remedies makes it more possible for the Board‟s incorrect
    interpretations to go unreviewed. However, the question before
    us is to define the conditions that must be satisfied before the
    judiciary may fashion tax refund remedies notwithstanding our
    Constitution‟s primary commitment of defining remedies with the
    Legislature; it is not to afford maximum opportunities for judicial
    review. Moreover, retailers still have the right to directly
    challenge the Board‟s rulings and, as we discuss below,
    consumers have a more diluted right to do so.
    B.     Application
    As explained above, a court may create a new tax refund
    remedy—and, accordingly, Javor’s “unique circumstances”
    exist—only if (1) the person seeking the new tax refund remedy
    has no statutory tax refund remedy available, (2) the tax refund
    remedy sought is not inconsistent with existing tax refund
    remedies, and (3) the Board has already determined that the
    person seeking the new tax refund remedy is entitled to a refund,
    such that the refusal to create that remedy will unjustly enrich
    either the taxpayer/retailer or the Board. The trial court in this
    case ruled that it could not fashion a new judicial remedy to allow
    the customers to attack the Board‟s collection of sales tax on
    lancets and test strips. This ruling was correct because none of
    the three prerequisites is present in this case.
    First, the customers do not have a statutory right to
    directly file for a refund of the sales tax from the Board or for a
    refund of sales tax reimbursement from the retailers, but they
    are not remedy-less. In fact, they have several other remedies
    available to them. They may urge the Board to initiate an audit
    20
    of the retail pharmacies‟ practices in collecting sales tax or to
    conduct a deficiency determination of the retail pharmacies‟ sales
    tax payments (§§ 6481, 6483 & 7054; 
    Loeffler, supra
    , 58 Cal.4th
    at pp. 1103-1104, 1123 [noting that “consumers who believe they
    have been charged excess reimbursement . . . may complain to
    the Board, which may in turn initiate an audit” or a “deficiency
    determination”].) They can, as “interested person[s],” petition the
    Board under the Administrative Procedure Act to compel the
    Board to “adopt[], amend[], or repeal” Regulation 1591.1,
    subdivision (b)(5) and the collection of sales tax under that
    regulation. (Gov. Code, § 11340.6; Loeffler, at p. 1123.) And they
    can, as “interested person[s],” sue the Board under the
    Administrative Procedure Act, for declaratory relief “as to the
    validity of” Regulation 1591.1. (Gov. Code, § 11350; Loeffler, at
    p. 1123.)
    Second, judicial recognition of a right of customers to sue
    retailers and the Board for a sales tax refund when the Board has
    yet to determine whether any refund is due is inconsistent with
    at least two provisions of the Revenue and Taxation Code. It is
    inconsistent with section 6905. That section allows retailers to
    waive their right to seek a tax refund; if consumers can compel a
    retailer to seek a refund when it would rather waive it, the
    retailer‟s right to waiver would be negated. 
    (Loeffler, supra
    ,
    58 Cal.4th at p. 1129 [so noting].) The consumers assert that the
    retailers‟ power to waive their right to a refund is irrelevant
    because the retailers‟ power to collect sales tax reimbursement
    from consumers is a matter of contract under Civil Code section
    1656.1. But the contractual nature of the right to collect sales
    tax reimbursement in no way affects the fact that a judicial
    21
    remedy compelling a retailer to seek a refund overrides a
    retailer‟s election not to seek one.
    Judicial recognition of a right of customers to sue retailers
    when the Board has yet to determine whether a refund is due is
    also inconsistent with section 6901.5. That section requires a
    retailer that obtains from the Board a sales tax refund collected
    from its customers to do one of two things: (1) return that money
    to the customers once its entitlement to the refund “has been
    ascertained”; or (2) leave that money with the state. (§ 6901.5;
    see also Cal. Code Regs., tit. 18, § 1700, subd. (b)(1) [containing
    identical language].)7 In Loeffler, our Supreme Court read this
    section as providing a “safe harbor” or “safe haven” for any
    retailer/taxpayer “vis-à-vis the consumer” if the retailer/taxpayer
    “remits reimbursement charges [it collects] to the Board.”
    
    (Loeffler, supra
    , 58 Cal.4th at pp. 1100, 1103-1104, 1119.) If
    consumers can sue retailers to compel them to seek a refund from
    the Board, then the “safe harbor” from suit erected by section
    6901.5 is no safe harbor at all. (Accord, Loeffler, at p. 1126
    [noting conflict].) Indeed, the customers concede as much when
    7     In pertinent part, this provision provides: “When an
    amount represented by a person to a customer as constituting
    reimbursement for taxes due under this part is computed upon
    an amount that is not taxable or is in excess of the taxable
    amount and is actually paid by the customer to the person, the
    amount so paid shall be returned by the person to the customer
    upon notification by the Board of Equalization or by the customer
    that such excess has been ascertained. In the event of his or her
    failure or refusal to do so, the amount so paid, if knowingly or
    mistakenly computed by the person upon an amount that is not
    taxable or is in excess of the taxable amount, shall be remitted by
    that person to this state.” (§ 6901.5)
    22
    they raise the issue before us only to preserve it for challenge
    before the Supreme Court. To be sure, the regulation
    implementing section 6901.5 provides that it “do[es] not
    necessarily limit the rights of customers to pursue refunds from
    persons who collected tax reimbursement from them in excess of
    the amount due.” (Cal. Code Regs., tit. 18, § 1700, subd. (b)(6).)
    But Loeffler held that this language did no more than
    “acknowledge[] that if other remedies are available, the
    regulation does not interfere with them.” (Loeffler, at p. 1122.)
    Third, the Board has yet to decide whether the retail
    pharmacies—and, by extension, the customers—are entitled to a
    refund. Regulation 1591.1 exempts the sales of lancets and test
    strips, but only when they are (1) “furnished by a registered
    pharmacist,” and (2) “used by a diabetic patient . . . in accordance
    with a physician‟s instructions.” (Cal. Code Regs., tit. 18,
    § 1591.1, subd. (b)(5).) It has yet to be determined whether those
    two conditions are legally valid or were factually satisfied as to
    the customers‟ purchases. In their reply brief on appeal, the
    customers argue that the Board has conceded that a refund was
    due because the Board, in its brief on appeal, did not address the
    merits of the taxability issue and admitted that a 2003 opinion
    letter sent by a Board staff member arguably setting forth
    additional prerequisites to application of Regulation 1591.1‟s
    exemption was not a “binding determination of the Board.”
    There was no concession. The Board did not address the merits
    of the taxability issue because the chief issue in this appeal is not
    the merits, but where and by whom they may be litigated. And
    the validity or invalidity of the 2003 opinion letter does not alter
    the undisputed fact that the Board has yet to determine that all
    23
    of the sales the customers challenge fall within the ambit of
    Regulation 1591.1‟s exemption.
    For these reasons, the customers have not established that
    this case involves the “unique circumstances” that empower a
    court to fashion a new tax refund remedy.8 Absent such a
    remedy, there can be no judicial determination that the retail
    pharmacies‟ collection of sales tax reimbursement was improper.
    And absent that determination, none of the customers‟ claims—
    all of which are premised on the unlawful collection of sales tax
    reimbursement—state a viable cause of action. (Centinela
    
    Freeman, supra
    , 1 Cal.5th at p. 1010.)
    C.     Customers’ further arguments
    The customers level two further categories of arguments at
    our conclusion.
    First, the customers note that courts must generally
    “construe . . . statute[s] in a manner that avoid[] doubts as to
    [their] constitutional validity.” (Steen v. Appellate Division of
    Superior Court (2014) 
    59 Cal. 4th 1045
    , 1048.) From this, they
    argue that we must not construe the Revenue and Taxation Code
    to deny them a judicially fashioned tax refund remedy because
    doing so will risk violations of the takings clause and due process.
    No such risks exist.
    8     In light of our conclusion that the requisite “unique
    circumstances” have not been shown, we have no occasion to
    reach the Board‟s and retail pharmacies‟ further arguments that
    Javor also requires a showing that the consumers first demanded
    that the retail pharmacies file an administrative refund claim or
    a showing that the retail pharmacies have maintained records
    making it possible to remit any refund to the correct customers.
    24
    The federal and California Constitutions guarantee that
    “private property” shall not “be taken for public use, without just
    compensation.” (U.S. Const., 5th Amend.; Cal. Const., art. I, § 19,
    subd. (a).) Two types of “takings” are assured just compensation:
    (1) categorical or per se takings, which arise when the
    government physically occupies property or deprives its owner of
    all viable uses of the property (Brown v. Legal Foundation of
    Wash. (2003) 
    538 U.S. 216
    , 233 [
    123 S. Ct. 1406
    , 
    155 L. Ed. 2d 376
    ];
    California Building Industry Assn. v. City of San Jose (2015)
    
    61 Cal. 4th 435
    , 462); and (2) regulatory takings, which arise
    when government regulation of a property‟s use sufficiently
    impairs its value (California Building Industry Assn., at p. 462.)
    However, it is well settled that “„[t]axes and user fees . . . are not
    “takings.”‟” (Koontz v. St. Johns River Water Mgmt. Dist. (2013)
    570 U.S. __, __ [
    133 S. Ct. 2586
    , 2600-2601, 
    186 L. Ed. 2d 697
    ];
    United States v. Sperry Corp. (1989) 
    493 U.S. 52
    , 62, fn. 9 [
    110 S. Ct. 387
    , 
    107 L. Ed. 2d 290
    ]; accord, San Remo Hotel v. City and
    County of San Francisco (2002) 
    27 Cal. 4th 643
    , 671-672 [noting
    that “the taking of money is different, under the Fifth
    Amendment, from the taking of real or personal property”].)
    Thus, the collection of sales tax reimbursement from consumers
    does not implicate the takings clause.
    The federal and California Constitutions also provide that
    the state shall not deprive persons of their property “without due
    process of law.” (U.S. Const., 14th Amend., § 1; Cal. Const., art.
    I, § 7.) This guarantee applies to the payment of taxes (T. M.
    Cobb Co. v. County of Los Angeles (1976) 
    16 Cal. 3d 606
    , 617,
    fn. 6), but authorizes a state to relegate taxpayers to a
    “„postpayment refund action‟” as long as they are afforded
    “„meaningful backward-looking relief to rectify any
    25
    unconstitutional deprivation.‟” (River Garden Retirement Home
    v. Franchise Tax Bd. (2010) 
    186 Cal. App. 4th 922
    , 937-938 (River
    Garden), quoting McKesson Corp. v. Florida Alcohol & Tobacco
    Div. (1990) 
    496 U.S. 18
    , 31 [
    110 S. Ct. 2238
    , 
    110 L. Ed. 2d 17
    ]
    (McKesson); City of 
    Anaheim, supra
    , 179 Cal.App.4th at p. 831.)
    A state provides “meaningful backward-looking relief” if it gives
    taxpayers (1) “a „fair opportunity to challenge the accuracy and
    legal validity of their tax obligation,‟” and (2) “a „“clear and
    certain remedy”‟ for the erroneous or unlawful tax collection.”
    (River Garden, at p. 938, quoting McKesson, at p. 39.)
    We conclude that our refusal to craft a judicial tax refund
    remedy for consumers does not risk a due process violation. To
    begin, it is not precisely clear how due process applies to them.
    The payment of sales tax alleged in the operative complaint
    entails two sequential transactions: Consumers pay sales tax
    reimbursement to retailers, and retailers pay sales tax to the
    state. The first transaction is ostensibly outside the reach of due
    process because it reflects a contractual arrangement between
    two private parties (§ 1656.1; Coleman v. Department of
    Personnel Administration (1991) 
    52 Cal. 3d 1102
    , 1112 [“Only
    those actions that may fairly be attributed to the state . . . are
    subject to due process protections”]), and the consumers are not
    parties to the second transaction. Further, our Supreme Court in
    Loeffler—although silent on this point—noted no constitutional
    impediment to its ruling that left consumers with no direct
    remedy for a refund and instead relegated them to urging Board
    inquiry and to filing claims or actions under the Administrative
    Procedure Act. 
    (Loeffler, supra
    , 
    58 Cal. 4th 1081
    .) Were we to
    come to a contrary conclusion, we would effectively overrule
    Loeffler, something we are not allowed to do except in narrow
    26
    circumstances not present here. (Auto Equity Sales v. Superior
    Court (1962) 
    57 Cal. 2d 450
    , 456.)
    Second, the customers assert that our ruling that we are
    powerless to craft a new judicial tax refund remedy does not
    warrant dismissal of their breach of contract claims or their
    second UCL claim. Specifically, the customers urge (1) that their
    breach of contract claims are grounded in Civil Code section
    1656.1, which is effectively part of the Revenue and Taxation
    Code and is more specific than section 6901.5, and thus cannot be
    inconsistent with either the Code or section 6901.5, (2) their
    second breach of contract claim is premised on allegations that
    one of the retailers who charged sales tax reimbursement
    sometimes did not mean to do so because its corporate policy did
    not call for it, and (3) that their second UCL claim is based upon
    allegations that the retail pharmacies should have informed them
    of the requirements to qualify for Regulation 1591.1‟s exemption.
    We reject the customers‟ first argument because, as
    explained above, the premise of their breach of contract claims is
    that the retail pharmacies wrongly collected sales tax
    reimbursement that was not due, yet they have no means in this
    lawsuit of establishing whether it was due. We reject the
    customers‟ second argument because the only contract at issue is
    the one between the retailer and customer; because the express
    terms of that contract, which arise from the presumption in Civil
    Code section 1656.1 because the retailer showed a charge for
    sales tax on its receipts, are that the retailer is charging sales tax
    reimbursement; and because the retailer‟s unexpressed intention
    not to charge sales tax in some transactions cannot alter the
    express terms of the parties‟ contract or otherwise rebut the
    statutory presumption (Patel v. Liebermensch (2008) 
    45 Cal. 4th 27
    344, 352 [“„The terms of the contract are determinable by an
    external, not by an internal standard‟”]). We reject the
    customers‟ third argument because the pharmacies owed no duty
    to explain how to qualify for the exemption. (Accord, Buller
    v. Sutter Health (2008) 
    160 Cal. App. 4th 981
    , 987-988 [insurance
    company has no duty to explain to clients how to get the best
    deal]; Levine v. Blue Shield of California (2010) 
    189 Cal. App. 4th 1117
    , 1136-1137 [same].)
    III. Leave To Amend Was Properly Denied
    The customers argue that the trial court erred in not
    allowing them to amend the operative complaint to add a claim
    that they were suffering an unconstitutional taking. Because, as
    explained above, such a claim lacks merit as a matter of law, the
    trial court‟s conclusion that there was no reasonable possibility
    the customers could amend their complaint to state a claim was
    correct.
    ******
    The result we reach in this case is not an entirely satisfying
    one. The retail pharmacies lack any financial incentive to
    challenge the Board‟s implementation of Regulation 1591.1 by
    seeking a refund, and the statutory remedies available to the
    customers—urging the Board to conduct an audit or filing a claim
    or lawsuit under the Administrative Procedure Act—while
    effective enough to satisfy due process, are nevertheless the
    practical equivalent of allowing them to tug (albeit persistently)
    at the Board‟s sleeve. However, this is the result we must reach
    because our Constitution chiefly assigns the task of creating tax
    refund remedies to our Legislature, and our Legislature has yet
    to address the situation that arises when the legal taxpayer has
    no incentive to seek a direct refund and the economic taxpayer
    28
    has no right to do so. It is a topic worthy of legislative
    consideration. Because the prerequisites for making it a topic of
    judicial consideration are not present, we adhere to the statutes
    as they are written and affirm the order dismissing this case.
    DISPOSITION
    The judgment is affirmed. The Board and the retail
    pharmacies are entitled to their costs on appeal.
    CERTIFIED FOR PUBLICATION.
    ______________________, J.
    HOFFSTADT
    We concur:
    _________________________, Acting P. J.
    CHAVEZ
    _________________________, J.*
    GOODMAN
    *     Retired judge of the Los Angeles Superior Court, assigned
    by the Chief Justice pursuant to article VI, section 6 of the
    California Constitution.
    29