Hanna v. Mercedes-Benz USA ( 2019 )


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  • Filed 6/18/19
    CERTIFIED FOR PUBLICATION
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    SECOND APPELLATE DISTRICT
    DIVISION SEVEN
    MARY HANNA,                        B283776
    Plaintiff and Appellant,    (Los Angeles County
    Super. Ct. No. BC552038)
    v.
    MERCEDES-BENZ USA, LLC,
    Defendant and
    Respondent.
    APPEAL from an order of the Superior Court for the
    County of Los Angeles, Barbara A. Meiers, Judge. Reversed and
    remanded with directions.
    Rosner, Barry & Babbitt, Hallen D. Rosner and Arlyn L.
    Escalante for Plaintiff and Appellant.
    Universal & Shannon, Jon D. Universal and James P.
    Mayo for Defendant and Respondent.
    _____________________________________
    To settle Mary Hanna’s lawsuit under the Song-Beverly
    Consumer Warranty Act (Civ. Code, § 1790 et seq.), Mercedes-
    Benz USA, LLC agreed on January 27, 2017 to pay Hanna
    $60,000 plus a sum equal to her costs and expenses in pursuing
    the action, “including attorney’s fees based on actual time
    reasonably incurred . . . pursuant to Civil Code Section 1794(d),
    to be determined by court motion if the parties cannot agree.”
    After failing to reach agreement with Mercedes-Benz, Hanna
    moved for an award of $259,068.75 in attorney fees using the
    lodestar method1—a $172,712.50 base amount with a
    1.5 multiplier—and costs of $15,547.07. The trial court awarded
    only $60,869 in fees, limiting Hanna’s recovery for fees incurred
    after January 21, 2016 to $15,000 based on the court’s
    interpretation of a percentage-based contingency fee provision in
    the retainer agreement between Hanna and her counsel. The
    court awarded all costs sought by Hanna except for $2,137.86
    paid to her initial expert.
    On appeal Hanna contends the court abused its discretion
    in failing to apply the lodestar method to determine attorney fees
    for the period after January 21, 2016 and by disallowing the fee
    paid to her first expert as a recoverable cost. We agree the court
    used, in part, an improper method to determine reasonable
    1      Using the lodestar method to calculate attorney fees, “the
    trial court first determines a touchstone or lodestar figure based
    on a careful compilation of the time spent by, and the reasonable
    hourly compensation for each attorney, and the resulting dollar
    amount is then adjusted upward or downward by taking various
    relevant factors into account.” (Chavez v. City of Los Angeles
    (2010) 
    47 Cal. 4th 970
    , 985; see Serrano v. Priest (1977) 
    20 Cal. 3d 25
    , 48-49.)
    2
    attorney fees and remand for it to recalculate Hanna’s fee award.
    We affirm the court’s cost award.
    FACTUAL AND PROCEDURAL BACKGROUND
    1. Circumstances Leading to the Filing of Hanna’s
    Complaint
    On August 12, 2007 Hanna purchased a new vehicle from
    Mercedes-Benz for $52,948.54, including sales tax, license fees
    and other charges. The car immediately exhibited a problem
    with its rear seatbelt, which failed to retract, requiring Mercedes-
    Benz to install new seatbelt components. Additional concerns
    surfaced within the first 18 months, and during the next several
    years Mercedes-Benz made warranty repair attempts on at least
    20 occasions for a variety of problems.
    On May 9, 2014 Hanna requested Mercedes-Benz
    repurchase the vehicle. Mercedes-Benz denied the request. On
    July 17, 2014 Hanna sued Mercedes-Benz for violation of the
    refund-or-replace provisions of the Song-Beverly Act.2 Her
    complaint sought an award of actual damages, a civil penalty of
    two times actual damages3 and attorney fees and costs.
    2     The Song-Beverly Act requires a manufacturer that gives
    an express warranty on a new motor vehicle to service or repair
    that vehicle to conform to the warranty. If the manufacturer is
    unable to do so after a reasonable number of attempts, the
    purchaser may seek replacement of the vehicle or restitution in
    an amount equal to the purchase price less an amount directly
    attributable to use by the purchaser prior to the discovery of the
    nonconformity. (Civ. Code, § 1793.2, subd. (d); see Gavaldon v.
    DaimlerChrysler Corp. (2004) 
    32 Cal. 4th 1246
    , 1250.)
    3     The Song-Beverly Act authorizes a civil penalty of up to two
    times the amount of actual damages if the purchaser establishes
    3
    2. Mercedes-Benz’s Offers To Compromise
    After Hanna filed her lawsuit, Mercedes-Benz served a
    series of offers to compromise pursuant to Code of Civil Procedure
    section 998 (section 998). The first section 998 offer on October 8,
    2014 provided for a judgment against Mercedes-Benz in the
    amount of $5,000, plus reasonably incurred attorney fees and
    costs to be determined by the court if the parties could not agree.
    Hanna did not accept the offer.
    In May 2015 Hanna’s vehicle was involved in an accident
    and deemed a total loss by her insurer. Hanna did not notify
    Mercedes-Benz that she no longer owned the car.
    Mercedes-Benz’s second section 998 offer to compromise,
    dated January 20, 2016,4 required Hanna to surrender the
    vehicle and dismiss her action with prejudice; in return
    Mercedes-Benz would “make restitution pursuant to Civil Code
    section 1793.2(d)(2)(B) in an amount equal to the actual price
    paid for the vehicle, including any charges for the transportation
    and manufacturer-installed options, but excluding
    nonmanufacturer items installed by a dealer or the buyer, and
    including any collateral charges such as sales tax, license fees,
    and registration fees and other official fees, plus any incidental
    and consequential damages to which the buyer is entitled under
    Civil Code Sections 1794, including, but not limited to,
    reasonable repair, towing, and rental car costs actually incurred
    the manufacturer’s failure to comply with the Act’s provisions
    was willful. (Civ. Code, § 1794, subd. (c).)
    4     Although dated January 20, 2016, this offer was identified
    as the January 21, 2016 offer by the court, apparently because it
    was not served on—or, perhaps, not received by—Hanna’s
    counsel until January 21, 2016.
    4
    by the buyer, less a reasonable mileage offset in accordance with
    Civil Code Section 1793.2(d)(2)(C), all to be determined by court
    motion if the parties cannot agree.” The offer provided Mercedes-
    Benz would pay Hanna’s reasonable attorney fees and costs and
    required her to execute a general release.
    In February 2016 Hanna served written objections to the
    second offer, asserting it was vague, ambiguous and uncertain as
    to the damages or recovery being offered. She also objected to the
    requirement she return the vehicle on the ground of
    impossibility, explaining the car had been declared a total loss
    following an accident and was no longer in her possession. She
    further objected to the requirement she enter into a general
    release because the terms of the proposed release were not made
    known to her.
    On January 17, 2017 Mercedes-Benz served its third
    section 998 offer to compromise, which it titled “Amended Offer to
    Compromise.” This offer included similar language regarding
    restitution as the second offer, but omitted the requirement that
    Hanna return the vehicle. Instead, the offer permitted Mercedes-
    Benz to deduct from the sum to be paid to Hanna the amount she
    had received from her insurer when her car had been declared a
    total loss. This offer no longer required execution of a release.
    On January 23, 2017 Mercedes-Benz served a fourth
    section 998 offer, titled “Second Amended Offer to Compromise,”
    and on January 27, 2017 its fifth section 998 offer, titled “Third
    Amended Offer to Compromise.” The January 23, 2017 offer
    deleted the language regarding restitution (including the
    reference to deductions for a reasonable mileage offset and
    amounts received from the May 2015 accident) and instead
    provided for payment of $55,000 to Hanna. The January 27, 2017
    5
    offer, otherwise identical to the January 23, 2017 offer, proposed
    a payment to Hanna of $60,000.
    Paragraph 2 of the January 27, 2017 offer stated, “In
    connection with the above offer to compromise, [Mercedes-Benz]
    will pay [Hanna] a sum equal to the aggregate amount of costs
    and expenses, including attorney’s fees based on actual time
    reasonably incurred in connection with the commencement and
    prosecution of this action pursuant to Civil Code Section 1794(d),
    to be determined by court motion if the parties cannot agree.”
    Hanna accepted the January 27, 2017 offer the same day.
    3. Hanna’s Motion for Attorney Fees and Costs
    On March 30, 2017 Hanna moved for attorney fees and
    costs pursuant to Civil Code section 1794, subdivision (d).
    Hanna’s motion was supported by the declarations of the
    attorneys and paralegals who had worked on the matter and
    included invoices billed to Hanna among its exhibits.
    Hanna sought a total of $274,615.82 in fees and costs,
    which included a request her lodestar attorney fees of
    $172,712.50 be multiplied by 1.5. She argued the multiplier was
    justified, in part, by the fact the law firm of O’Connor & Mikhov
    LLP had taken the matter on a contingent basis.
    The fees and costs request included $2,137.86 for a vehicle
    inspection performed on February 12, 2015. Mark O’Connor,
    Hanna’s lead counsel, attached to his March 30, 2017 declaration
    an O’Connor & Mikhov cost invoice that included an entry dated
    February 24, 2015 stating the vehicle inspection charge was per
    “Thomas Lepper’s Invoice (11.5 hrs).” Hanna provided no
    explanation of Lepper’s identity or role in the litigation or any
    other information to support the claimed cost.
    6
    4. Mercedes-Benz’s Opposition
    Mercedes-Benz filed its opposition to Hanna’s attorney fee
    motion on April 12, 2017. Mercedes-Benz contended the Song-
    Beverly Act, which provides for recovery of reasonably incurred
    attorney fees, did not mandate use of the lodestar method and
    argued the trial court had discretion to determine what
    constituted reasonably incurred fees, including no fee at all. It
    argued the issue before the court was whether Hanna’s attorney
    fees generated after its January 20, 2016 section 998 offer were
    reasonably incurred. Mercedes-Benz asserted the January 2016
    offer would have provided Hanna the relief to which she was
    entitled under the Song-Beverly Act and that Hanna had an
    implied duty to negotiate with Mercedes-Benz following the offer
    in a good faith effort to settle the case. According to Mercedes-
    Benz, the trial court had discretion to deny fees after the January
    2016 offer because of Hanna’s failure to engage in good faith
    negotiations.
    Mercedes-Benz also asserted Hanna had failed to meet her
    burden of establishing the reasonableness of the fees and costs
    requested because she had not submitted a copy of the retainer
    agreement with her counsel for the court’s review. Mercedes-
    Benz stated it understood the fee agreement was not on a
    contingency basis and specified lower hourly billing rates than
    reflected on the invoices sent to Hanna and used to calculate her
    lodestar figure.5 It urged the court to award fees, if at all, on the
    basis of the fee agreement’s lower rates.
    5      For example, although the motion and billing records
    reflected an hourly rate of $650 for partner Mark O’Conner,
    Mercedes-Benz told the court the fee agreement stated the hourly
    billing rate for all partners in the firm was $350.
    7
    In addition, Mercedes-Benz explained, although Hanna’s
    fee agreement generally provided for payment of fees calculated
    on an hourly, not a percentage, basis (owed by “the
    manufacturer,” not Hanna), it also required payment of
    additional attorney fees in the event Hanna’s attorneys recovered
    a damage award exceeding her actual damages. Specifically, the
    fee agreement provided 40 percent of any amount recovered in
    excess of actual damages would be due from Hanna as additional
    attorney fees.
    Mercedes-Benz contended Hanna’s actual damages were
    $22,428.32: $52,590.54 (the price of the vehicle) less $14,998.02
    (the amount Hanna had received from her insurer after the
    vehicle was declared a total loss) and $15,163.60 (the mileage
    offset). It asserted, therefore, that $37,571.68 of its $60,000
    settlement payment was the excess amount subject to the
    40 percent provision in the retainer agreement and that the
    $15,028.67 Hanna owed her attorneys (40 percent of $37,571.68)
    should be offset against the fees claimed by Hanna in her motion.
    Finally, Mercedes-Benz argued Hanna was not entitled to a
    lodestar multiplier; a significant number of attorney billing
    entries were improperly in block billing format; the case was
    overstaffed; and certain categories of fees and costs were not
    reasonably incurred for a variety of reasons, including $2,137.86
    in costs for Lepper’s vehicle inspection. Mercedes-Benz explained
    Lepper was Hanna’s “first expert” but had not “actually [been]
    used as an expert” in the case. He had subsequently been
    replaced by Darrell Blasjo, who was designated a retained expert
    by Hanna and deposed by Mercedes-Benz. At his deposition
    Blasjo testified Lepper had never shared his work product with
    Blasjo.
    8
    Mercedes-Benz supported its opposition with the
    declaration of its attorney Mark Julius, dated April 12, 2017. In
    a one-sentence statement Julius declared all of the factual
    representations in the opposition memorandum were true and
    accurate to the best of his knowledge.
    5. Hanna’s Reply
    Hanna filed her reply on April 18, 2017. Among other
    arguments Hanna disputed Mercedes-Benz’s assertion her
    attorneys had not taken her case on a contingency basis. She
    also filed objections to Julius’s April 12, 2017 declaration, but did
    not object on the ground that any material in Mercedes-Benz’s
    papers was protected from disclosure by Hanna’s attorney-client
    privilege.
    6. The Hearing on Hanna’s Fee Motion
    At the outset of the April 25, 2017 hearing on Hanna’s
    motion for attorney fees and costs, the court stated its “very
    tentative” inclination was to cut short attorney fees after the
    January 2016 settlement efforts. It also stated it might
    substantially reduce the fees requested in other respects. The
    court asked Hanna’s attorney to provide a copy of Hanna’s fee
    agreement because “according to the defense argument, in your
    contract the attorney fee hourly rate was stated to be 300 and
    some-odd dollars per hour for your lead attorney, and in your
    paperwork you claimed that his rate is 600 and some-odd dollars
    per hour.”
    Turning to Mercedes-Benz, the court expressed concern
    that the company had failed to specify in its opposition papers
    which attorney billing entries reflected services it claimed were
    duplicative or otherwise objectionable and had failed to indicate
    9
    what Mercedes-Benz contended would constitute a reasonable
    fee. The court ordered Mercedes-Benz to provide that
    information within 10 days. It also ordered Hanna to provide her
    attorney fee agreement within the same time.
    7. Post-hearing Developments
    On April 28, 2017 Hanna filed a response to the court’s
    order that she submit her fee agreement, arguing the agreement
    was protected by the attorney-client privilege. Because she did
    not wish to waive the privilege, disobey the court or be held in
    contempt, she requested the court modify its April 25, 2017 order
    to allow her to submit a redacted copy of the fee agreement. She
    also explained the agreement reflected the matter had been
    taken on a contingency basis and disclosed the hourly rates
    applicable to the case.
    On May 2, 2017 the trial court issued a modified ruling
    withdrawing that portion of its April 25, 2017 order requiring
    Hanna to submit the retainer agreement. Instead, the court
    ordered Mercedes-Benz to provide the documents on which it had
    relied to assert its understanding of the contents of Hanna’s fee
    agreement.
    Later that day Mercedes-Benz filed another Julius
    declaration, which attached a copy of a fee agreement, dated
    June 11, 2014, between Hanna and her husband Reda Hanna, on
    the one hand, and the O’Connor & Mikhov law firm, on the other
    hand, confirming the firm’s representation of the Hannas “in
    connection with your lemon law/breach of warranty claim against
    Mercedes-Benz USA, LLC.” Julius explained the fee agreement
    had been voluntarily produced by Reda Hanna at his deposition
    on May 5, 2015.
    10
    The June 11, 2014 fee agreement stated, in part, “YOU
    NEVER PAY ATTORNEY FEES. THE ATTORNEYS’ FEES
    ARE PAID BY THE MANUFACTURER. [¶] Attorney’s fees are
    contingent upon an acceptable settlement being achieved or a
    successful verdict at trial. THIS MEANS THAT THERE ARE
    NO ATTORNEY FEES PAID IF THERE IS NO SETTLEMENT
    OR IF WE DO NOT WIN AT TRIAL. . . . [¶] . . . [¶] In the
    event that your case goes to trial and we prevail, Law Firm will
    file a motion with the Court for an award of attorney fees. Any
    attorneys’ fees awarded will belong to Law Firm. IF NO FEES
    ARE AWARDED, YOU DO NOT HAVE TO PAY THE LAW
    FIRM ATTORNEY FEES.”
    The agreement provided for fees based on the time
    expended at $350 to $650 per hour for partners and $200 to $300
    per hour for associates, and explained the “above contingent fee is
    not based on a percentage basis.” According to the agreement,
    “[i]f a lawsuit is required, Attorney shall receive from
    Defendant(s), a fee of his actual time expended on the case
    calculated at his customary hourly rate (or other fee as may be
    agreed upon between Attorney and Defendant(s)).”
    The agreement also provided, “In some instances we are
    able to recover additional damages above and beyond Client’s
    actual damages. In only those instances where we are able to
    recover additional damages, 40% of those additional damages
    shall be due the Law Firm as additional attorney’s fees.
    Examples of additional damages include civil penalties, punitive
    damages, waiver of mileage/use offset, waiver of negative equity
    on a traded-in vehicle and include any instance where the firm is
    11
    able to obtain damages beyond Client’s statutory lemon
    law/breach of warranty recovery.”6
    On May 5, 2017 Mercedes-Benz filed the declaration of its
    attorney Jon Universal. Universal stated any attorney-client
    privilege protecting the Hanna fee agreement from disclosure had
    been waived. According to Universal, the agreement had been
    voluntarily produced at Reda Hanna’s deposition while
    Mr. Hanna was represented by O’Connor & Mikhov LLP.
    Universal also explained O’Connor & Mikhov LLP lodged no
    objection to production of the fee agreement by Mr. Hanna, never
    demanded the agreement be immediately returned and never
    filed a motion with the court or made any other effort to seek
    return of the agreement.
    On May 15, 2017 Mercedes-Benz filed another Julius
    declaration describing its proposed adjustments to Hanna’s
    requested fees and costs in compliance with the court’s order at
    the April 25, 2017 hearing. Among the reductions proposed was
    disallowing the cost of Lepper’s vehicle inspection. With respect
    to Hanna’s attorney fees, Julius proposed cutting off fees as of
    January 20, 2016, the date of the prior section 998 offer. Julius
    also proposed recalculating all services performed by associates
    at the lower hourly rate of $200 and all services performed by
    partners at the lower hourly rate of $350. Of the $172,712.50 in
    6     The agreement also provided, “In the unlikely event Client
    consents to a settlement, dismissal, or otherwise terminates the
    case (1) without a provision for actual Attorney’s fees incurred or
    (2) without a provision that allows Law Firm to file a motion for
    the court to determine the amount of Attorney’s fees, without
    Attorney’s consent, Client shall be responsible for Attorney’s fees
    and costs that have been billed in litigating your case (as detailed
    above) or $2,500.00, whichever is greater.”
    12
    total attorney fees reflected in the invoices from O’Connor &
    Mikhov LLP to Hanna, Mercedes-Benz contended only
    $13,852.50 constituted reasonable fees.
    8. The Court’s Ruling Awarding Fees and Costs
    On May 16, 2017 the trial court issued its ruling and order,
    granting Hanna $60,869 in attorney fees and all costs as
    requested except $2,137.86 for the payment to Lepper. According
    to the court, the sum awarded for fees included $45,869, the
    amount “claimed as set forth in the plaintiff’s moving papers” to
    have been incurred by Hanna for the period through January 21,
    2016, the “date by which plaintiffs had successfully negotiated for
    a payment by the defendant of all sums generally to be
    encompassed and provided in a successful ‘lemon law’ action.”
    The court explained, “Thereafter, plaintiff continued with
    the action and in January 2017 obtained a settlement offer
    considerably in excess of that which had been proffered in
    January 2016”; “[h]owever, the settlement offer finally made
    included amounts above and beyond that which is commonly
    regarded as that which is statutorily required.” The court
    interpreted Hanna’s fee agreement as requiring “the additional
    sums earned in the January 2016 through 2017 period” “to be
    essentially ‘split’ between defense [sic] counsel and the client,
    resulting in a payment due from the client to her attorney (and
    per the contract not from the manufacturer) of approximately
    $15,000 to compensate for the additional time spent (in lieu of
    any hourly rate as the court reads the contract) in obtaining this
    additional benefit for the client.”
    The court found “these fees for an above-and-beyond
    settlement amount were a part of reasonably incurred attorney
    fees, and as would be the case with any reasonably incurred fees,
    13
    whether they are calculated based upon hourly rates, contingency
    or some mixture thereof, such fees can be and should be assessed
    against the defendant where the plaintiff prevails . . . .” Finding
    the additional $15,000 amount should be paid by Mercedes-Benz,
    rather than Hanna, the court added it to the $45,869 awarded for
    the period through January 21, 2016, for “a total of $60,869 to be
    paid by defendant as the reasonable attorney fee incurred in this
    action.”7 The court explained it regarded “the additional sums
    earned post January 21, 2016 (to wit a portion of the additional
    settlement amount) as being additional reasonable attorney fees
    since it is viewing them as an amount designed to [ensure] that
    the defense [sic] counsel would be compensated for any additional
    time and effort in obtaining a better than usual result in lieu of
    using a straight hourly rate.”
    The court provided no explanation for its award of costs.
    DISCUSSION
    1. This Court Has Jurisdiction To Consider Hanna’s
    Appeal of the Order Awarding Attorney Fees and Costs
    The section 998 offer accepted by Hanna provided, “This
    offer is made pursuant to Goodstein v. Bank of San Pedro (1994)
    
    27 Cal. App. 4th 899
    , 
    323 Cal. Rptr. 2d 740
    , in that a judgment will
    not be entered. Rather, the Complaint will be dismissed with
    prejudice.”8 On January 30, 2017 Hanna filed a notice of the
    7      The court cautioned, “However, defense [sic] counsel is
    ordered not to make any deduction from the plaintiff’s recovery to
    doubly compensate itself for this $15,000 amount as ‘additional
    fees’ above and beyond the $60,869 now being ordered.”
    8    This court in Goodstein v. Bank of San 
    Pedro, supra
    ,
    27 Cal.App.4th at page 906, held, although section 998,
    subdivision (b), states a qualifying settlement offer must “allow
    14
    parties’ settlement on Judicial Council mandatory form CM-200,
    checking the box that indicated the settlement was conditional
    and stating, “The settlement agreement conditions dismissal of
    this matter on the satisfactory completion of specified terms that
    are not to be performed within 45 days of the date of the
    settlement. A request for dismissal will be filed no later than . . .
    June 15, 2017.”
    Although the notice of settlement did not request dismissal
    of the action (and, to the contrary, expressly stated a request for
    dismissal would be filed in the future), on January 30, 2017 the
    court ordered the entire action dismissed. Its minute order of
    that date states, “In response, to the parties settlement, pursuant
    to CCP 664.6 and CCP 998, the entire action . . . is order[ed]
    dismissed with the court retaining jurisdiction to enforce the
    settlement.” The order of dismissal is recorded in the superior
    court’s registry of actions, which states, “Dismissed/Disposed” in
    Department 12 at 10:00 a.m. on January 30, 2017.9
    judgment to be taken,” an offer that requires a voluntary
    dismissal with prejudice meets the requirements of that
    provision. “The word ‘judgment’ in Code of Civil Procedure
    section 998 indicates that the statute contemplates that an offer
    to compromise which is accepted will result in the final
    disposition of the underlying lawsuit; the statute does not
    indicate any intent to limit the terms of the compromise
    settlement or the type of final disposition.”
    9      Although the registry of action reflecting the order of
    dismissal and the notice of the parties’ settlement is included in
    Hanna’s Appendix, the January 30, 2017 minute order and notice
    of settlement are not. On our own motion, pursuant to California
    Rules of Court, rule 8.155(a)(1)(A), we augment the record to
    include the January 30, 2017 minute order and settlement notice.
    15
    Without acknowledging the January 30, 2017 order of
    dismissal, Mercedes-Benz contends the May 16, 2017 order
    awarding Hanna attorney fees and costs is not appealable and
    Hanna’s appeal must be dismissed because it was not included in
    a judgment or made following entry of an order of dismissal.
    (See Code Civ. Proc., § 904.1, subd. (a)(1) [authorizing appeal
    from a final judgment] & (2) [authorizing appeal from an order
    made after a judgment made appealable by subdivision (a)(1)];
    see generally Walker v. Los Angeles County Metropolitan
    Transportation Authority (2005) 
    35 Cal. 4th 15
    , 21 [“a reviewing
    court lacks jurisdiction on direct appeal in the absence of an
    appealable order or judgment”].)
    Although the order of dismissal as originally filed was not
    signed by the court (see Code Civ. Proc., § 581d [“[a]ll dismissals
    ordered by the court shall be in the form of a written order signed
    by the court”]), on April 24, 2019 the superior court reentered a
    signed version of its order, “nunc pro tunc to 1/30/17.”10
    Accordingly, the court’s May 16, 2017 order awarding Hanna
    attorney fees and costs is properly before us as an order made
    after an appealable order or judgment pursuant to Code of Civil
    Procedure section 904.1, subdivision (a)(2).
    Moreover, even if the order awarding fees and costs were
    not appealable under Code of Civil Procedure section 904.1,
    subdivision (a)(2), it would be within our jurisdiction to review
    under the collateral order doctrine: “When a court renders an
    interlocutory order collateral to the main issue, dispositive of the
    rights of the parties in relation to the collateral matter, and
    directing payment of money or performance of an act, direct
    10    We augment the record to include the signed version of the
    order of dismissal on our own motion.
    16
    appeal may be taken. [Citations.] This constitutes a necessary
    exception to the one final judgment rule. Such a determination is
    substantially the same as a final judgment in an independent
    proceeding.” (In re Marriage of Skelley (1976) 
    18 Cal. 3d 365
    , 368;
    see Sjoberg v. Hastorf (1948) 
    33 Cal. 2d 116
    , 119 [an otherwise
    interlocutory order is directly appealable “if the order is a final
    judgment against a party in a collateral proceeding growing out
    of the action”].)
    “To qualify as appealable under the collateral order
    doctrine, the interlocutory order must (1) be a final determination
    (2) of a collateral matter (3) and direct the payment of money or
    performance of an act.” (Apex LLC v. Korusfood.com (2013)
    
    222 Cal. App. 4th 1010
    , 1015-1016.) The order awarding Hanna
    legal fees and costs satisfies all three of these criteria and is
    appealable. (See Rich v. City of Benicia (1979) 
    98 Cal. App. 3d 428
    , 432 [order awarding attorney fees after resolution of the
    merits of the suit by stipulation of the parties was appealable as
    a final determination on a collateral matter requiring payment of
    money].)
    2. Recovery of Attorney Fees Under the Song-Beverly Act
    A prevailing buyer in an action under the Song-Beverly
    Act “shall be allowed by the court to recover as part of the
    judgment a sum equal to the aggregate amount of costs and
    expenses, including attorney’s fees based on actual time
    expended, determined by the court to have been reasonably
    incurred by the buyer in connection with the commencement and
    prosecution of such action.” (Civ. Code, § 1794, subd. (d); see
    Warren v. Kia Motors America, Inc. (2018) 30 Cal.App.5th 24, 35
    [“[t]he ‘plain wording’ of section 1794, subdivision (d) requires the
    trial court to ‘base’ the prevailing buyer’s attorney fee award
    17
    ‘upon actual time expended on the case, as long as such fees are
    reasonably incurred—both from the standpoint of time spent and
    the amount charged’”; italics omitted].) As discussed, Hanna and
    Mercedes-Benz repeated this language and expressly
    incorporated section 1794, subdivision (d), into their settlement
    agreement.
    “‘The statute “requires the trial court to make an initial
    determination of the actual time expended; and then to ascertain
    whether under all the circumstances of the case the amount of
    actual time expended and the monetary charge being made for
    the time expended are reasonable. These circumstances may
    include, but are not limited to, factors such as the complexity of
    the case and procedural demands, the skill exhibited and the
    results achieved. If the time expended or the monetary charge
    being made for the time expended are not reasonable under all
    the circumstances, then the court must take this into account and
    award attorney fees in a lesser amount. A prevailing buyer has
    the burden of ‘showing that the fees incurred were “allowable,”
    were “reasonably necessary to the conduct of the litigation,” and
    were “reasonable in amount.”’”’” (Etcheson v. FCA US LLC
    (2018) 30 Cal.App.5th 831, 840 (Etcheson); accord, Goglin v.
    BMW of North America, LLC (2016) 4 Cal.App.5th 462, 470
    (Goglin).)
    We review a trial court’s order awarding attorney fees and
    costs under the Song-Beverly Act for abuse of discretion.
    
    (Etcheson, supra
    , 30 Cal.App.5th at p. 840; McKenzie v. Ford
    Motor Co. (2015) 
    238 Cal. App. 4th 695
    , 703.) “‘“We presume the
    trial court’s attorney fees award is correct, and ‘[w]hen the trial
    court substantially reduces a fee or cost request, we infer the
    court has determined the request was inflated.’”’” (Etcheson, at
    18
    p. 840.) However, “when the record affirmatively shows the trial
    court’s discretionary determination of fees pivoted on a factual
    finding entirely lacking in evidentiary support, the matter must
    be reversed with instructions to redetermine the award.” (Id. at
    p. 841; see 569 East County Boulevard LLC v. Backcountry
    Against the Dump, Inc. (2016) 6 Cal.App.5th 426, 435, fn. 10.)
    “[W]here an issue of entitlement to attorney fees and costs
    depends on the interpretation of a statute, our review is de novo.”
    (Wohlgemuth v. Caterpillar Inc. (2012) 
    207 Cal. App. 4th 1252
    ,
    1258.) Similarly, the interpretation of a written instrument,
    including an attorney retainer agreement, is reviewed de novo in
    the absence of any conflict in extrinsic evidence presented to
    clarify an ambiguity. (Powers v. Dickson, Carlson & Campillo
    (1997) 
    54 Cal. App. 4th 1102
    , 1111.)
    3. Hanna Is Entitled To Recover Reasonable Attorney Fees
    for Legal Services Performed After the January 2016
    Section 998 Offer To Compromise
    In the trial court Mercedes-Benz argued Hanna was not
    entitled to recover attorney fees for legal services provided after
    its January 2016 section 998 offer because she unreasonably
    refused to accept that offer and failed to engage in good faith
    negotiations after it was made. Mercedes-Benz essentially
    repeats that argument on appeal to defend the trial court’s ruling
    limiting Hanna’s post-January 21, 2016 fees to $15,000.
    Mercedes-Benz’s argument ignores the unfavorable aspects
    of its January 2016 offer, which, among other terms, required
    Hanna to return an automobile she no longer possessed and to
    sign a general release with undisclosed terms. Both of those
    provisions were removed from the January 2017 section 998 offer
    to compromise that was the basis for the parties’ settlement.
    19
    Rejecting a settlement offer because of unfavorable terms is
    neither unreasonable nor a permissible ground for denying an
    award of attorney fees under the Song-Beverly Act. 
    (Etcheson, supra
    , 30 Cal.App.5th at pp. 845-846 [“where a defendant’s
    settlement offer contains unfavorable provisions or is otherwise
    invalid, as [defendant’s] offers were here, it is not unreasonable
    for a plaintiff to reject that offer”]; 
    Goglin, supra
    , 4 Cal.App.5th
    at p. 471 [not unreasonable to reject prelitigation settlement offer
    with a broad general release and a confidentiality provision];
    McKenzie v. Ford Motor 
    Co., supra
    , 238 Cal.App.4th at pp. 705-
    708 [same].)
    Where a party continues to litigate after receiving a
    settlement offer, absent a finding that failure to resolve the case
    through negotiation was unreasonable or solely attributable to
    counsel’s desire to generate more fees, additional fees incurred to
    establish liability or damages, including evidence of willfulness
    necessary to recover civil penalties, are properly included in an
    award of fees under Civil Code section 1794, subdivision (d). (See
    
    Etcheson, supra
    , 30 Cal.App.5th at pp. 846, 850; 
    Goglin, supra
    ,
    4 Cal.App.5th at p. 472.) Here, the trial court expressly found
    that Hanna “in January 2017 obtained a settlement offer
    considerably in excess of that which had been offered in
    January 2016.” Far from finding Hanna’s attorneys continued to
    litigate simply to generate more fees, the court recognized the
    efforts of Hanna’s counsel after January 2016 were responsible
    for a substantial increase in her recovery and thus “a part of
    reasonably incurred fees.” The court’s findings are supported by
    substantial evidence: Not only did Hanna’s attorneys eliminate
    the requirements that she return the automobile and enter into a
    general release but also her counsel successfully negotiated for
    20
    the payment of a substantial sum in addition to Hanna’s actual
    damages, which had been the basis for Mercedes-Benz’s
    January 2016 offer.
    4. The Trial Court Erred by Failing To Use the Lodestar
    Method for the Award of Fees Incurred After the January
    2016 Section 998 Offer To Compromise
    a. The trial court misread Hanna’s retainer agreement
    Finding that between January 21, 2016 and January 27,
    2017 Hanna’s counsel was able to increase Mercedes-Benz’s
    settlement offer to include payment of a sum in excess of her
    actual damages, the trial court correctly concluded Hanna was
    entitled under the parties’ settlement agreement and Civil Code
    section 1794, subdivision (d), to recover her reasonable attorney
    fees incurred after January 21, 2016. However, rather than use
    the lodestar method to calculate post-January 21, 2016 fees, as it
    had for its determination of reasonable fees up to that date, the
    court looked to Hanna’s retainer agreement and applied its
    provision for Hanna’s attorneys to receive 40 percent of any
    recovery in excess of actual damages to cap additional fees at
    $15,000 (rather than the requested additional base amount of
    $126,843.50).11
    The trial court was entitled to consider Hanna’s retainer
    agreement in awarding her fees. (See Glaviano v. Sacramento
    City Unified School Dist. (2018) 22 Cal.App.5th 744, 748, 757
    [“the attorney’s fee agreement is relevant and may be considered”
    11    The trial court apparently accepted Mercedes-Benz’s
    calculation that Hanna’s actual damages were approximately
    $22,500 and, therefore, that she had received approximately
    $37,500 in additional damages from the $60,000 settlement
    payment. Forty percent of $37,500 is $15,000.
    21
    even though the statutory fees provision at issue in the case,
    which provided for payment of “reasonable attorney’s fees
    incurred,” “does not compel any particular award”].)12 But the
    court fundamentally misinterpreted the agreement and then
    misapplied its own mistaken interpretation to the determination
    of the reasonable fees incurred by Hanna after January 21, 2016.
    As discussed, the retainer agreement between Hanna and
    the O’Connor & Mikhov law firm expressly provided that
    “[a]ttorney’s fees are based on the time expended” at a range of
    hourly rates specified for partners, associates and legal
    assistants. Although those fees are “contingent upon an
    acceptable settlement being achieved or a successful verdict at
    trial,” the agreement explained, “[t]he above contingent fee is not
    based on a percentage basis.” The time-expended basis for
    12     Hanna has forfeited her argument that the retainer
    agreement is privileged and should not have been considered by
    the trial court. As discussed, although Hanna objected to the
    trial court’s April 25, 2017 order requiring her to produce the fee
    agreement, the court withdrew that aspect of its order and
    instead required Mercedes-Benz to produce the documents on
    which it had relied to state its understanding of Hanna’s fee
    arrangement with her attorneys. The record on appeal fails to
    show Hanna objected to the court’s May 2, 2017 modified ruling
    or responded to Mercedes-Benz’s contention any attorney-client
    privilege had been waived by her husband’s production of a copy
    of the agreement, as set forth in Julius’s May 2, 2017 declaration
    and Universal’s May 5, 2017 declaration filed in response to the
    trial court’s May 2, 2017 ruling. (See Doers v. Golden Gate
    Bridge Etc. Dist. (1979) 
    23 Cal. 3d 180
    , 184, fn. 1 [an appellate
    court will generally not consider procedural defects or erroneous
    rulings where an objection could have been but was not made to
    the lower court].)
    22
    determining attorney fees was reiterated in the next sentence of
    the agreement, which stated, if a lawsuit is required, trial
    counsel would receive “a fee of his actual time expended on the
    case calculated at his customary hourly rate” or other fee as
    might be agreed upon by the client. Following this description of
    the method for calculating attorney fees, the retainer agreement
    stated, if the law firm was able “to recover additional damages
    above and beyond Client’s actual damages”—for example, civil
    penalties or waiver of a mileage/use offset—then “40% of those
    additional damages shall be due the Law Firm as additional
    attorney’s fees.” Contrary to the trial court’s reading, this
    language clearly specified that O’Connor & Mikhov would receive
    its hourly rate for all time expended on the litigation, whether
    directed to the recovery of actual or additional damages, but it
    would also be entitled to a bonus equal to 40 percent of all
    additional damages recovered. By misreading this language as
    providing for a percentage recovery of additional damages “in lieu
    of an hourly rate” for those legal services, and then using its
    faulty interpretation of the retainer agreement as the sole basis
    for awarding only $15,000 of the fees incurred after January 21,
    2016, the trial court committed plain error.
    b. A fee award under the Song-Beverly Act may not be
    based on a percentage of the plaintiff’s recovery
    Even if the trial court’s interpretation of the retainer
    agreement were correct, however, it would still have been error to
    award fees for legal work performed by O’Connor & Mikhov after
    January 21, 2016 based entirely on the law firm’s percentage
    share of civil penalties or other “excess” monetary recovery,
    rather than using the lodestar figure—time spent multiplied by
    reasonable hourly compensation for each attorney (see Ketchum
    23
    v. Moses (2001) 
    24 Cal. 4th 1122
    , 1131-1132)—as specified in the
    parties’ settlement agreement and mandated by Civil Code
    section 1794, subdivision (d), as the starting point for its analysis.
    While the trial court has broad discretion to increase or
    reduce the proposed lodestar amount based on the various factors
    identified in case law, including the complexity of the case and
    the results achieved, the court’s analysis must begin with the
    “actual time expended, determined by the court to have been
    reasonably incurred.” (Civ. Code, § 1794, subd. (d).) “[I]t is
    inappropriate and an abuse of a trial court’s discretion to tie an
    attorney fee award to the amount of the prevailing
    buyer/plaintiff’s damages or recovery in a Song-Beverly Act
    action.” (Warren v. Kia Motors America, 
    Inc., supra
    ,
    30 Cal.App.5th at p. 37; see Nightingale v. Hyundai Motor
    America (1994) 
    31 Cal. App. 4th 99
    , 105, fn. 6 [in a case in which
    there is a contingency fee agreement, “for purposes of
    section 1794, subdivision (d), a prevailing buyer represented by
    counsel is entitled to an award of reasonable attorney fees for
    time reasonably expended by his or her attorney”]; see also
    Robertson v. Fleetwood Travel Trailers of California, Inc. (2006)
    
    144 Cal. App. 4th 785
    , 818 [even though the clients did not have a
    personal obligation to pay for legal services out of their own
    assets under the terms of a contingency fee agreement, attorney
    fee award under the Song-Beverly Act must be based on the
    lodestar adjustment method].)
    Citing Levy v. Toyota Motor Sales, U.S.A., Inc. (1992)
    
    4 Cal. App. 4th 807
    , 815-816, Mercedes-Benz argues Hanna’s claim
    for an award of attorney fees based on the lodestar method is
    “incongruous” with a contingency fee agreement. Nothing in Levy
    supports that assertion. Indeed, after discussing Aetna Life &
    24
    Casualty Co. v. City of Los Angeles (1985) 
    170 Cal. App. 3d 865
    ,
    which reversed a trial court’s fee award because it had been
    based on a percentage of the plaintiffs’ recovery, consistent with a
    contingent fee agreement, rather than consideration of the
    number of hours spent on the case and reasonable hourly
    compensation for the attorney, the Levy court expressly noted,
    “Our case did not involve a contingent fee arrangement.” (Levy,
    at p. 815.)
    c. Mercedes-Benz’s speculative efforts to justify the trial
    court’s decision are misplaced
    In an effort to justify the trial court’s reduction of post-
    January 21, 2016 attorney fees from the $126,843.50 additional
    base amount requested to $15,000, Mercedes-Benz argues the
    court may have been influenced by what it characterizes as
    Hanna’s misrepresentations about the nature of her retainer
    agreement with O’Connor & Mikhov, including with respect to
    the 40 percent bonus feature, suggesting the court may have
    found Hanna and her attorneys not to be credible and applied its
    skepticism about their honesty to the substance of the billing
    statements submitted with the fee motion. Mercedes-Benz also
    contends the court may have reduced Hanna’s fee request
    because it found the total sought was unreasonable, her
    attorneys overly litigated the case, or they had submitted padded
    or duplicative bills.
    It may be permissible for us to presume the trial court
    considered the relevant lodestar adjustment factors to reach its
    fee award when confronted with a silent record. (See, e.g., Levy v.
    Toyota Motor Sales, U.S.A., 
    Inc., supra
    , 4 Cal.App.4th at p. 816
    [“Although the trial court found the items submitted in support of
    the fee claim were grossly exaggerated, there is nothing in the
    25
    record indicating how the court arrived at the amount of the
    award ultimately made. In the circumstances, we must presume
    the court, using its sound discretion, found the sum awarded
    reasonably incurred and reasonable in amount”].) However,
    where, as here, the court expressly states a legally erroneous
    ground for its ruling, we cannot infer its exercise of discretion
    rested on a wholly different basis. 
    (Etcheson, supra
    ,
    30 Cal.App.5th at pp. 845-846 [where court based its drastic
    reduction of plaintiffs’ fee request on its view that continuing to
    litigate the case following a settlement offer was unnecessary,
    “we cannot indulge an inference that the trial court’s order . . .
    was based on a legitimate lodestar assessment of the overall
    reasonableness of counsel’s fees based on rates, duplication of
    effort, or complexity”]; McKenzie v. Ford Motor 
    Co., supra
    ,
    238 Cal.App.4th at p. 705 [“[w]hen the court states its reasons
    explicitly [for reducing the fees requested], we cannot infer its
    exercise of discretion rested on a wholly different basis”].)
    In sum, we reverse the trial court’s attorney fee award and
    remand for redetermination, using the lodestar method, of the
    reasonable attorney fees incurred by Hanna in connection with
    the entire prosecution of her lawsuit.
    5. The Trial Court Did Not Abuse Its Discretion in
    Disallowing Costs for Hanna’s First Expert
    The trial court disallowed as recoverable costs, without
    explanation, the $2,137 paid to Hanna’s first expert, Thomas
    Lepper, to inspect Hanna’s vehicle. On appeal Mercedes-Benz
    defends that ruling, arguing that expense was unnecessarily
    incurred because Hanna replaced Lepper as her expert. Noting
    that Mercedes-Benz provided no citation to the record showing
    Lepper had been withdrawn, Hanna contends, because Lepper
    26
    conducted the inspection in February 2015, shortly before the
    vehicle was declared a total loss, the cost for the inspection was
    reasonably and necessarily incurred.
    Absent findings or any explanation from the trial court, we
    presume the court found the cost for Lepper to inspect Hanna’s
    car was not reasonably incurred, as required by section 1794,
    subdivision (d), for the recovery of costs; and we review the record
    to determine whether that implied finding is supported by
    substantial evidence. (See Christian Research Institute v. Alnor
    (2008) 
    165 Cal. App. 4th 1315
    , 1322 [where abuse of discretion is
    the applicable standard of review, “‘[t]he judgment of the trial
    court is presumed correct; all intendments and presumptions are
    indulged to support the judgment; conflicts in the declarations
    must be resolved in favor of the prevailing party, and the trial
    court’s resolution of any factual disputes arising from the
    evidence is conclusive’”]; Frei v. Davey (2004) 
    124 Cal. App. 4th 1506
    , 1512 [under abuse of discretion standard, “‘[i]f the trial
    court has made no findings, the reviewing court will infer all
    findings necessary to support the judgment and then examine the
    record to see if the findings are based on substantial evidence’”].)
    Substantial evidence supports the finding the cost for
    Lepper to inspect Hanna’s vehicle was not reasonably incurred.
    As discussed, Julius’s April 12, 2017 declaration, read in
    conjunction with Mercedes-Benz’s opposition memorandum,
    established Lepper was replaced by Darrell Blasjo as Hanna’s
    expert and Lepper’s work product was not provided to Blasjo for
    his use. Although Lepper’s pre-accident inspection may have
    been necessary if the vehicle’s value before being declared a total
    loss was somehow relevant to Hanna’s damage claim or was a
    factor in Mercedes-Benz’s settlement offers, Hanna did not
    27
    attempt to justify the expense on that basis in the trial court.
    “‘As a general rule, theories not raised in the trial court cannot be
    asserted for the first time on appeal; appealing parties must
    adhere to the theory (or theories) on which their cases were
    tried.’” (Nellie Gail Ranch Owners Assn. v. McMullin (2016)
    4 Cal.App.5th 982, 997; accord, In re Marriage of Nassimi (2016)
    3 Cal.App.5th 667, 695.)
    DISPOSITION
    The May 16, 2017 order awarding fees and costs is
    reversed, and the matter remanded for a redetermination of
    attorney fees in a manner consistent with this opinion. Hanna is
    to recover her costs on appeal.
    PERLUSS, P. J.
    We concur:
    SEGAL, J.                      FEUER, J.
    28