Hollander v. XL America Group CA2/1 ( 2022 )


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  • Filed 7/6/22 Hollander v. XL America Group CA2/1
    NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS
    California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions
    not certified for publication or ordered published, except as specified by rule 8.1115(b). This opinion
    has not been certified for publication or ordered published for purposes of rule 8.1115.
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    SECOND APPELLATE DISTRICT
    DIVISION ONE
    GAIL HOLLANDER,                                                      B308142
    Plaintiff and Appellant,                                   (Los Angeles County
    Super. Ct. No. BC365455)
    v.
    ORDER FURTHER
    XL AMERICA GROUP et al.,                                             MODIFYING
    OPINION AND DENYING
    Defendants and Respondents.
    RESPONDENTS’
    PETITION FOR
    REHEARING
    THE COURT:
    It is ordered that the opinion that was filed on
    June 16, 2022, and which was modified on June 28, 2022, is
    further modified as follows:
    1.          On page 25, the first paragraph of footnote 19 is
    modified to read as follows: “In their respondents’ brief,
    defendants do not argue expressly that Gail waived or
    forfeited her claim of instructional error by failing
    specifically to request an instruction that the Hollanders
    were not obligated to negotiate with XL Specialty
    reasonably and in good faith. Rather, in a section of
    their respondents’ brief that appears under the main
    heading ‘Plaintiffs are Estopped by the “Invited Error”
    Doctrine from Challenging Special Instruction 1’ and the
    subheading ‘Plaintiffs should be estopped from raising
    arguments challenging Special Instruction 1 not raised
    below’ (boldface omitted), defendants maintain that Gail
    ‘should be barred from challenging Special Instruction 1’
    because she ‘never submitted an “unfettered right”
    instruction . . . to the court.’ Insofar as defendants seek
    to invoke the forfeiture and/or waiver doctrines, they fail
    to do so properly. (See Pizarro v. Reynoso (2017)
    
    10 Cal.App.5th 172
    , 179 [‘Failure to provide proper
    headings forfeits issues that may be discussed in the
    brief but are not clearly identified by a heading.’].) To
    the extent defendants contend the invited error doctrine
    estops Gail from arguing the Hollanders were not
    obligated to negotiate with XL Specialty reasonably and
    in good faith, we reject that contention for the reasons
    discussed in the textual paragraph accompanying this
    footnote.”
    2.   On page 31, a new footnote (i.e., fn. 22) is appended to
    the sentence that currently reads: “As set forth in
    Kransco and the other authorities cited above, the trial
    court erred in wielding the implied covenant to defeat
    the purpose of the parties’ bargain.” The text of new
    2
    footnote 22 is as follows: “In their petition for rehearing,
    defendants complain that neither side argued that
    requiring the Hollanders to negotiate loss in value in
    good faith would frustrate the purpose of paragraph 8 to
    expeditiously determine the loss in value and ensure
    prompt payment of the claim. We decline to order
    rehearing because this issue was fairly included within
    an argument raised on page 41 of Gail’s opening brief—
    i.e., ‘Th[e] objective approach to valuation [found in
    paragraph 8] prevents both XL [Specialty] and the
    policyholder from attacking the outcome produced by the
    agreed-upon formula as representing something other
    than the value that the restored artwork has lost.’ (See
    Save Laurel Way v. City of Redwood City (2017)
    
    14 Cal.App.5th 1005
    , 1015–1016, fn. 9 [‘ “[T]he parties
    need only have been given an opportunity to brief the
    issue decided by the court, and the fact that a party does
    not address an issue, mode of analysis or authority that
    is raised or fairly included within the issues raised does
    not implicate the protections of [Government Code]
    section 68081[,]” ’ italics added]; Gov. Code, § 68081
    [‘Before . . . a court of appeal . . . renders a decision . . .
    based upon an issue which was not proposed or briefed
    by any party to the proceeding, the court shall afford the
    parties an opportunity to present their views on the
    matter through supplemental briefing. If the court fails
    to afford that opportunity, a rehearing shall be ordered
    upon timely petition of any party.’].)” All subsequent
    footnote call numbers are renumbered accordingly.
    3
    3.     The sentence on page 34 that currently reads: “As
    defendants conceded at oral argument, Brehm is of
    limited relevance to this case” is deleted. Footnote 24 is
    also deleted from page 34, and all subsequent footnote
    call numbers are renumbered accordingly.
    4.     The sentence on page 38 that currently reads: “At oral
    argument, defense counsel conceded that if Special
    Instruction No. 1 were erroneous, then the jury could
    award only $181,850 on the contract claim and not the
    $19,500 that it did award” is modified to read as follows:
    “At oral argument, defense counsel conceded that if
    Special Instruction No. 1 were erroneous, then the
    instructional error was prejudicial because, in that case,
    the postrestoration partial loss in value would be the
    $181,850 auction formula benefit.”
    5.     The short citation at the bottom of page 38 and at the
    top of page 39 is changed to the following full citation:
    “(See Consumer Cause, Inc. v. SmileCare (2001)
    
    91 Cal.App.4th 454
    , 475 [‘counsel’s concessions and
    admissions at oral argument are binding.’].)”
    There is no change in the judgment.
    4
    Respondents’ petition for rehearing is denied.
    ___________________________________________________________
    ROTHSCHILD, P. J.           BENDIX, J.            MORI, J.*
    * Judge of the Los Angeles County Superior Court,
    assigned by the Chief Justice pursuant to article VI, section 6 of
    the California Constitution.
    5
    Filed 6/28/22 Hollander v. XL America Group CA2/1
    NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS
    California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions
    not certified for publication or ordered published, except as specified by rule 8.1115(b). This opinion
    has not been certified for publication or ordered published for purposes of rule 8.1115.
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    SECOND APPELLATE DISTRICT
    DIVISION ONE
    GAIL HOLLANDER,                                                      B308142
    Plaintiff and Appellant,                                   (Los Angeles County
    Super. Ct. No. BC365455)
    v.
    ORDER MODIFYING
    XL AMERICA GROUP et al.,                                             OPINION AND DENYING
    PETITION FOR
    Defendants and Respondents.
    REHEARING
    THE COURT:
    It is ordered that the opinion filed on June 16, 2022 is
    modified as follows:
    6.          The sentence on page 47 that currently reads: “She,
    however, provides no analysis in support of her
    entitlement to an order instructing the trial court to
    enter judgment for her on the breach of contract claim”
    is modified to read as follows: “In her appellate briefing,
    however, she provides no analysis in support of her
    entitlement to an order instructing the trial court to
    enter judgment for her on the breach of contract claim.”
    7.   On page 47, a new footnote (i.e., fn. 35) is appended to
    the sentence that currently reads: “For that reason
    alone, we need not address further Gail’s request for a
    judgment awarding her $181,850 on her breach of
    contract claim.” The text of new footnote 35 is as
    follows: “In Gail’s petition for rehearing, she argues, for
    the first time, that we should instruct the trial court to
    enter judgment for her on the breach of contract claim in
    the amount of $181,850 ‘at such time as it is appropriate
    for the court to enter judgment.’ She also argues for the
    first time in her petition that she is entitled to this
    instruction because the trial court’s instructional error
    ‘affected only an issue separate and distinct from the
    remainder of the appealed judgment or order’ and
    defendants have not appealed from the judgment.
    We do not address these arguments because Gail did not
    timely raise them. (See Alameda County Management
    Employees Assn. v. Superior Court (2011)
    
    195 Cal.App.4th 325
    , 338, fn. 10 [‘arguments first raised
    on rehearing are usually forfeited’].) We thus do not
    address whether or not the breach of contract claim
    should be retried upon remand.”
    8.   On page 48, the following text is deleted: “This is not
    just a procedural concern. Although upon a retrial, the
    trial court’s instructions must conform to our
    2
    interpretation of paragraph 8 herein, there may be other
    issues relating to the breach of contract claim not raised
    in the first trial or considered in this appeal.
    Accordingly, we are in no position to enter judgment in
    Gail’s favor, and leave the scope of the retrial of Gail’s
    claims to the sound discretion of the trial court.”
    9.       On page 49, the call number for footnote 35 is changed
    to 36.
    There is no change in the judgment.
    Appellant Gail Hollander’s petition for rehearing is denied.
    ___________________________________________________________
    ROTHSCHILD, P. J.           BENDIX, J.            MORI, J.*
    *
    Judge of the Los Angeles County Superior Court,
    assigned by the Chief Justice pursuant to article VI, section 6 of
    the California Constitution.
    3
    Filed 6/16/22 Hollander v. XL America Group CA2/1 (unmodified opinion)
    NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS
    California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions
    not certified for publication or ordered published, except as specified by rule 8.1115(b). This opinion
    has not been certified for publication or ordered published for purposes of rule 8.1115.
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    SECOND APPELLATE DISTRICT
    DIVISION ONE
    GAIL HOLLANDER,                                                      B308142
    Plaintiff and Appellant,                                   (Los Angeles County
    Super. Ct. No. BC365455)
    v.
    XL AMERICA GROUP et al.,
    Defendants and Respondents.
    APPEAL from a judgment of the Superior Court of
    Los Angeles County, Randolph M. Hammock, Judge. Reversed.
    A. Tod Hindin, Karen L. Hindin; The Ehrlich Law Firm
    and Jeffrey I. Ehrlich for Plaintiff and Appellant.
    Hymes, Schreiber & Walden, Richard E. Walden;
    McCullough, Stephen O’Donnell and Elissa L. Isaacs for
    Defendants and Respondents.
    ____________________________
    Although this litigation spans nearly 15 years and fills
    several bookcases, the key issue before us is relatively discrete:
    Did the trial court prejudicially err in instructing the jury to
    decide whether the insureds’ failure to agree with the insurer on
    the partial loss of value of insured fine artwork damaged by a
    third party breached the implied covenant of good faith and fair
    dealing as to a “valued” policy,1 which provides that if the
    insureds and insurer could not agree on partial loss in value, the
    insurer had to pay the difference between the scheduled value of
    the artwork and the net proceeds of the sale of the artwork at
    public auction? We conclude the court erred in issuing that
    instruction, and we reverse the judgment because there is a
    reasonable chance that error affected the jury’s verdict on the
    insureds’ breach of contract and bad faith claims.
    It is uncontested that the parties corresponded over a
    four-month period about the partial loss of value of the artwork,
    although the parties asserted widely different partial-loss
    valuations. Ultimately, the insurer refused the insureds’
    valuation and told the insureds they had to obtain an appraisal
    before they could invoke the policy’s auction remedy. The
    insureds disagreed with the insurer’s assertion that the policy
    conditioned its auction remedy on the insureds’ first obtaining an
    appraisal. The insureds then sold the paintings at public
    auction, which resulted in a shortfall of $181,850 between the
    scheduled value of the artwork ($399,000) and the net proceeds
    from the auction ($217,150).
    1 “A valued policy is one which expresses on its face an
    agreement that the thing insured shall be valued at a specified
    sum.” (Ins. Code, § 412.)
    2
    At some point prior to the sale, the insurer obtained an
    appraisal valuing the loss in value at up to 2.5 percent of the
    artwork’s scheduled value, to wit, $9,975. The insureds
    demanded the insurer pay them the aforesaid $181,850 shortfall.
    It appears that the insurer made its first monetary offer to the
    insureds only after the auction and in response to this demand
    from the insureds. The offer was only $19,950. The insureds
    thereafter brought the instant action against, among others, the
    insurer for breach of contract and bad faith.
    The trial court agreed with the insureds that the policy
    did not condition the auction valuation remedy on the insureds’
    obtaining an appraisal of the partial loss. The trial court
    nonetheless concluded that the implied covenant of good faith
    and fair dealing applied to the parties’ negotiations over the
    partial loss in value to the artwork. It then instructed the jury
    that it could award less than the difference between the
    scheduled value and the net auction proceeds if the insureds
    did not discharge this duty imposed by the implied covenant and
    the insurer satisfied its reciprocal obligation to negotiate in good
    faith. In effect, the court instructed the jury that even if it found
    the insurer breached the insurance policy, the jury could award
    less than the amount calculated in accordance with the aforesaid
    public auction formula based on the jury’s assessment of the
    sincerity and reasonableness of the insureds’ negotiations with
    the insurer.
    And that is what the jury did. The jury found in favor of
    the surviving insured on her breach of contract claim,2 but
    2One of the two insureds died prior to trial. The
    remaining insured, appellant Gail Hollander, prosecutes this
    3
    awarded only $19,500, even though the uncontested difference
    between the scheduled value of the artwork and the net proceeds
    from the auction was $181,850. The jury then returned a special
    finding that the insurer did not act unreasonably or without
    proper cause in handling the insureds’ claim under the policy,
    thereby negating the insurer’s liability on the bad faith cause of
    action.
    We conclude that the trial court’s instruction constituted
    prejudicial error as to both causes of action, and we reject the
    insurer’s claim that its insureds invited this instructional error.
    As explained in greater detail in our Discussion, the policy
    set forth expeditious procedures for determining partial loss of
    value to damaged fine artwork. There were two components to
    these procedures: (1) The opportunity first to negotiate that
    value, and, if the parties could not agree, then (2) the artwork
    would be sold at public auction with the insurer paying the
    difference between the scheduled value of the artwork and the
    net proceeds from the public auction. This bargain benefited both
    the insureds and the insurer in avoiding protracted and costly
    litigation concerning the partial loss in value to the artwork. The
    trial court’s erroneous instruction derailed that bargain under
    the guise of enforcing the covenant of good faith and fair dealing.
    The trial court also awarded over $660,000 in costs in favor
    of the insurer and the other defendants. Because we reverse the
    judgment, including the costs award, we need not further address
    the surviving insured’s challenges to that award.
    appeal in her individual capacity, as the executor of her late
    husband’s estate, and as the trustee of the Hollander living trust.
    4
    FACTUAL AND PROCEDURAL BACKGROUND3
    We summarize only those facts that are relevant to our
    disposition of this appeal.
    1.    The Hollanders Insured Their Art Collection
    with XL Specialty
    Gail and Stanley Hollander (collectively, the Hollanders),4
    a married couple, acquired an art collection over a period of time.
    (See Hollander v. XL Capital Ltd. (May 1, 2018, B276621)
    [nonpub. opn.] (Hollander VII) [indicating Gail and Stanley were
    married].)5 In exchange for a premium of $24,966, XL Specialty
    Insurance Company (XL Specialty) issued the Hollanders an
    insurance policy, effective from March 2, 2005 to March 2, 2006,
    that covered their fine art. In the event the fine art were
    destroyed, the Hollanders would be entitled to collect the
    “scheduled value” of the property—i.e., the amount assigned to
    the artwork in a schedule to the policy.
    3  We derive our Factual and Procedural Background in
    part from undisputed portions of the parties’ filings. (See Artal v.
    Allen (2003) 
    111 Cal.App.4th 273
    , 275, fn. 2 (Artal) [“ ‘[B]riefs
    and argument . . . are reliable indications of a party’s position on
    the facts as well as the law, and a reviewing court may make use
    of statements therein as admissions against the party.
    [Citations.]’ [Citations.]”].)
    4 For the sake of clarity, and meaning no disrespect, when
    we refer to Gail and Stanley Hollander individually, we use their
    first names.
    5We, sua sponte, take judicial notice of our prior opinion
    from Hollander VII. (Evid. Code, §§ 452, subd. (d), 459.)
    5
    Paragraph 8 of the policy provides a different method of
    valuation in the case of a “partial loss” to the fine art.6 That
    portion of the policy provides in full:
    “PARTIAL LOSS AGREEMENT[ ](As Respects Fine Arts
    Only)
    “In case of Partial Loss to Perils insured against, the
    adjusted amount of Loss shall be the cost and expense of
    Restoration, to include additional and reasonable charges
    incurred in that Restoration.
    “Loss in value, if any, after Restoration, to be agreed upon
    between the Insured and the Company.
    “In the event the Insured and the Company cannot agree
    on the amount of loss in value, the Property will be sold at public
    auction and the net proceeds shall inure to the Insured. The
    Company will pay the Insured the difference between the amount
    so realized and the insured value of the Property.[7]
    “In no event shall the Company be liable for more than the
    insured value of the Property.”
    We observe that this insurance contract between
    XL Specialty and the Hollanders is “[a] valued policy”—i.e., “one
    which expresses on its face an agreement that the thing insured
    shall be valued at a specified sum.” (See Ins. Code, § 412.) This
    type of contract differs from an “open policy” “in which the value
    6Neither party contests the trial court’s ruling that
    paragraph 8 applies to this case.
    7  The parties do not dispute that the “insured value of the
    Property” for the purposes of paragraph 8 is its scheduled value.
    Additionally, as a shorthand, we refer to the difference between
    the “net proceeds” of the public auction and the scheduled value
    of the property as the “auction formula benefit.”
    6
    of the subject matter is not agreed upon, but is left to be
    ascertained in case of loss.” (See id., § 411 [defining “open
    policy”]; see also id., § 410 [“A policy is either open or valued.”].)
    “ ‘A valued policy is “seldom if ever written in this state” since it
    is subject “to the moral hazard of over evaluation.” ’ ” (George v.
    Automobile Club of Southern California (2011) 
    201 Cal.App.4th 1112
    , 1129.)
    2.    After Three of the Hollanders’ Paintings Were
    Damaged, the Hollanders Submitted a Claim to
    XL Specialty, and the Paintings Were Sent to
    Germany for Restoration
    On January 9, 2006, an employee from L.A. Packing,
    Crating, and Transport, Inc. (L.A. Packing) damaged three
    paintings from the Hollanders’ collection. The paintings were
    created by a deceased German painter named Martin
    Kippenberger8 (Kippenberger paintings), and had a total
    scheduled value of $399,000, or $133,000 each. The L.A. Packing
    employee damaged the artwork by detaching the cardboard
    frames from each of the three paintings.
    Within the next two days, the Hollanders submitted a
    claim for the loss to XL Specialty. An XL Specialty employee
    named Natasha Fekula thereafter handled the Hollanders’
    claim.9
    In or about early March 2006, the Kippenberger paintings
    were shipped to the Estate of Martin Kippenberger in Germany
    8   Kippenberger died in 1997.
    9 Gail alleges Fekula was XL Specialty’s “claims manager,”
    whereas defendants claim she was “XL Specialty’s claim
    adjuster.” This discrepancy has no impact on the instant appeal.
    7
    for restoration. The Estate affixed new cardboard frames to the
    paintings, and sent the restored paintings back to the Hollanders
    in June 2006. Gail does not dispute, and thus tacitly agrees with,
    defendants’ assertion that “XL Specialty paid for the restoration
    and shipping, as required by the Policy.”10
    3.    The Hollanders and XL Specialty Failed to
    Agree on the Loss in Value to the Paintings
    On July 7, 2006, Stanley sent a letter to Fekula.11 In the
    letter, Stanley stated he and his wife “believe[d] that the
    paintings . . . declined substantially in value” because “the
    damaged painted frames” and “the restored painted frames . . .
    [we]re very dissimilar.” Stanley stated he and Gail were “willing
    to accept a valuation for the three paintings in their damaged
    (‘restored’) condition of 70,000 pounds ($129,500 at the exchange
    rate of $1.85 to the pound).” Stanley said that because “[t]he
    paintings were insured for $399,000[,] . . . the amount of the loss
    [was] $269,500 . . . .” Stanley also stated that if XL Specialty
    did not agree that the Hollanders were entitled to $269,500, then
    they “intend[ed] to sell the paintings at public auction at
    [Sotheby’s auction house in London] on October 3, 2006 and
    expect[ed XL Specialty] to reimburse [them] for the difference
    between the net sum [the Hollanders would] receive from the sale
    10 (See Rudick v. State Bd. of Optometry (2019)
    
    41 Cal.App.5th 77
    , 89–90 [concluding that the appellants made
    an implicit concession by “failing to respond in their reply brief to
    the [respondent’s] argument on th[at] point”].)
    11  Although the letter employs the plural first-person
    pronoun “[w]e,” it is signed by only Stanley, and Gail’s signature
    line is blank.
    8
    (the commission charged by Sotheby[’s] [they] expect[ed] to be
    7 ½ %) and the $399,000 insured value.”12
    On September 15, 2006, Fekula sent an e-mail to Stanley,
    wherein which she stated “XL [Specialty] w[ould] not guarantee
    the sale of the works at auction at th[at] time.” She stated that,
    “[p]ursuant to [the] policy, loss in value, if any, will be
    determined by competent and disinterested appraisers,” and,
    “[i]f, after the appraisals, we cannot agree on a loss in value, then
    the property will be sold at public auction.”
    Similarly, Fekula sent a letter to the Hollanders on or
    about October 2, 2006, stating that “the Policy provides for a
    process that includes restoration of the Work, a good faith
    appraisal of the loss in value (if any) following the restoration
    and then—and only then—an auction if [the Hollanders] and
    [XL Specialty] cannot agree on the amount of the loss.” Fekula
    further asserted that “[t]he Policy requires that [the Hollanders]
    participate in that process and attempt to reach agreement on
    the loss in value,” and that “the qualified opinion of an
    appropriate expert or appraiser” would constitute “acceptable
    proof of loss . . . .” She claimed that the Hollanders had “refused
    to permit an appraiser designated by [XL Specialty] to examine
    the paintings,” which she asserted had “thwarted [XL Specialty’s]
    ability to even make a proposal to [the Hollanders] to see if
    [XL Specialty and the Hollanders] can reach agreement as, again,
    is required by the Policy.” Fekula stated that her company
    12 Gail asserts in her opening brief that Fekula did not
    respond to the July 7, 2006 letter. Defendants do not address
    that contention in their respondents’ brief. In any event, this
    disparity has no impact on our disposition of the instant appeal.
    9
    would “not pay the difference (if any) between the auction
    proceeds and the insured value.”
    On or about October 3, 2006, the Hollanders sent Fekula a
    letter, wherein they stated that “if [XL Specialty] wish[ed] to
    employ an appraiser as a consultant to assist [it] in arriving at
    [its] opinion of the amount of loss, [the Hollanders] ha[d] no
    objection.” The Hollanders did object, however, to XL Specialty’s
    assertion that the “policy require[d them] to participate in an
    appraisal proceeding before establishing the partial loss through
    public auction.” They claimed that their opinion on the artwork’s
    loss in value provided in the July 7, 2006 letter was “[b]ased upon
    Sotheby’s advice as well as [the Hollanders’] own knowledge as
    experienced fine arts’ collectors . . . .” The Hollanders stated that
    if XL Specialty did not agree with the Hollanders’ “opinion of
    loss” after inspecting the paintings, “then the artworks w[ould] be
    sold on October 14, 2006 at public auction [at Sotheby’s London]
    and [XL Specialty] w[ould] be required under the terms [of]
    paragraph 8 of the policy . . . to compensate [the Hollanders] for
    the difference between the sale price at public auction and the
    insured value.” Gail claims Fekula did not respond to this letter.
    The parties do not dispute that after the Kippenberger
    paintings were restored but before they were sold at auction, an
    appraiser retained by XL Specialty examined the artwork and
    concluded it had lost up to 2.5 percent of its scheduled value, to
    wit, $9,975.
    10
    4.    The Kippenberger Paintings Were Sold at Public
    Auction, and XL Specialty Refused the
    Hollanders’ Request for the Auction Formula
    Benefit
    On October 14, 2006, the three Kippenberger paintings
    were sold at public auction at Sotheby’s auction house in London.
    In a letter dated October 16, 2006, the Hollanders informed
    Fekula of the transaction, and stated that the sale price was
    “125,000 pounds sterling or $233,500.00 at an exchange rate of
    $1.87 per pound sterling.” The Hollanders claimed that “[t]he
    insured value of the artworks was $399,000,” “[t]he seller’s
    commission . . . was seven percent (7%) or $16,345,” and the
    Hollanders’ “net proceeds from the sale exclusive of the freight
    costs in transporting the artworks to the auction site and the
    incidental charges imposed by Sotheby’s w[ould] be
    approximately $217,150.” The Hollanders requested that
    XL Specialty send them a “check for the sum of $181,850” and a
    proof of loss form for that amount.
    In a letter dated October 31, 2006, XL Specialty’s attorney
    told the Hollanders that he could not “advise XL [Specialty] to
    pay the amount of [their] claims or to certify the amount of the
    loss.” Counsel stated he “would suggest that XL [Specialty] pay
    [the Hollanders] up to five percent of the insured value [(i.e.,
    $19,950)] which, under the circumstances, would be generous.”
    The attorney further claimed that XL Specialty’s retained
    appraiser opined that the paintings had “a loss in value of just
    two-and-one-half percent.” Counsel stated he “hope[d] that [the
    Hollanders would] seriously consider XL[ Specialty’s] offer.” It
    appears that this is the first occasion on which XL Specialty
    11
    made a specific monetary offer to compensate the Hollanders for
    the partial loss in value to the artwork.
    5.   The Hollanders Brought Suit Against
    Defendants, and the Parties Engaged in
    Protracted Pretrial Proceedings
    On January 29, 2007, the Hollanders filed a verified
    complaint against L.A. Packing, defendants,13 and several other
    entities for breach of contract, insurance bad faith, promissory
    fraud, violation of Insurance Code section 785 et seq., and
    negligence.
    On December 9, 2008, XL Specialty filed a cross-complaint
    against the Hollanders, seeking, inter alia, rescission of the
    insurance policy.
    In July 2009, the Hollanders settled their claims against
    L.A. Packing for $250,000.
    Prior to the commencement of the trial in spring 2019
    (Factual and Procedural Background, part 6, post [noting that the
    trial was held in April and May 2019]), the parties litigated a
    plethora of pretrial matters, several of which were reviewed by
    this court; none of them is relevant to the instant appeal.
    Additionally, Stanley was unable to participate in the trial
    because he died in 2016. (Hollander VII, supra, B276621.)
    13    We use the designation “defendants” to refer to the
    following nine entities that are respondents to this appeal:
    (1) XL Specialty; (2) XL Select Insurance Company;
    (3) Greenwich Insurance Company; (4) XL Insurance America,
    Inc.; (5) XL Insurance Company of New York, Inc.; (6) XL Re, Ltd;
    (7) XL Reinsurance America, Inc.; (8) Indian Harbor Insurance
    Company; and (9) XL America Group.
    12
    6.    Phases I and II of the Trial
    The lower court bifurcated the trial into two phases:
    Phase I concerned XL Specialty’s rescission cross-claim, and
    during phase II, the jury would decide Gail’s claims for breach of
    contract and bad faith against XL Specialty. The court ruled
    that, if necessary, the trial would thereafter proceed to a third
    phase to determine whether defendants other than XL Specialty
    were liable for its alleged misconduct.
    The trial commenced on April 15, 2019. Gail prevailed
    against XL Specialty at the conclusion of phase I.
    Before submitting the matter to the jury in phase II, the
    trial court issued Special Instruction No. 1. Special Instruction
    No. 1 provides in full:
    “It is the duty and responsibility of this Court to interpret
    the provisions of the contract between the parties under
    established legal principles of contract construction and
    interpretation. Under the law, it is your responsibility to accept
    and follow my interpretation of the meaning of the terms of the
    contract, whether you agree with this interpretation or not.
    “There is a mutual obligation of good faith and fair dealing
    implied in every contract, including the insurance policy at issue
    in this case. With respect to Paragraph 8 of the insurance policy
    between XL Specialty and the Hollanders, this obligation
    required both parties to try to reach agreement in good faith on
    ‘loss in value,’ if any, to the Kippenberger paintings following
    restoration of the damage to the cardboard frames.
    “Under Paragraph 8, the Hollanders were only entitled to
    sell the paintings at auction if: (a) they made reasonable and
    good faith efforts to reach agreement as to ‘loss in value,’ if any,
    to the paintings following the restoration, or (b) if XL [Specialty]
    13
    failed to make reasonable and good faith efforts to reach
    agreement on the ‘loss in value,’ if any, to the paintings following
    the restoration.
    “Accordingly, if you find that the Hollanders attempted, in
    good faith, to reach an agreement on ‘loss in value,’ if any,
    following the restoration, then the Hollanders are entitled to
    collect from XL Specialty the $181,850 difference between the
    scheduled value of the paintings under the policy and the auction
    proceeds received by the Hollanders.[14]
    If, on the other hand, you find that the Hollanders did not
    try in good faith to reach an agreement with XL Specialty on ‘loss
    in value,’ if any, following the restoration, then the Hollanders
    are not entitled to collect from XL Specialty the $181,850
    difference between the scheduled value of the paintings under the
    policy and the auction proceeds received by the Hollanders. In
    such event, the Hollanders are only entitled to collect whatever
    amount you find to be the reasonable ‘loss in value,’ if any, to the
    paintings following the restoration.
    “Alternatively, if you find that XL Specialty did not
    attempt, in good faith, to reach an agreement on ‘loss in value,’ if
    any, following the restoration, then the Hollanders are entitled to
    collect from XL Specialty the $181,850 difference between the
    14  The parties do not dispute that, although this
    instruction indicates that $181,850 is the “difference between the
    scheduled value of the paintings under the policy and the auction
    proceeds received by the Hollanders,” this figure actually
    corresponds to “the difference between the scheduled value of
    $399,000 and the net auction proceeds of $217,150,” (italics
    added), i.e., the auction formula benefit. This potential
    ambiguity has no ultimate bearing on our resolution of this
    appeal.
    14
    scheduled value of the paintings under the policy and the auction
    proceeds received by the Hollanders.
    “You have also heard or seen reference during trial to
    Paragraph 25 of the insurance policy, which is titled
    ‘APPRAISAL.’ Paragraph 25 does not directly apply to any
    ‘partial loss’ of ‘fine arts’ and therefore does not directly apply to
    the Hollanders’ claim.[15]
    “In any case, the insurance policy did not require the
    Hollanders to procure an appraisal of their paintings before
    exercising their rights under paragraph 8 of the insurance policy,
    as described above.”
    On May 10, 2019, the jury rendered a general verdict with
    special findings for phase II. In pertinent part, this verdict form
    provides: “AS TO THE BREACH OF CONTRACT CLAIM . . . [¶]
    . . . [w]e, the jury, find in favor of Plaintiff and per the Special
    15   Paragraph 25 of the policy provides:
    “APPRAISAL
    “If the Insured and the company fail to agree as to the
    amount of loss, each shall, on the written demand of either, made
    within sixty (60) days after receipt of proof of loss by the
    company, select a competent and disinterested appraiser, and the
    appraisal shall be made at a reasonable time and place. The
    appraisers shall first select a competent and disinterested
    umpire, and failing for fifteen days to agree upon such umpire,
    then, on the request of the Insured or the Company, such umpire
    shall be selected by a judge of a court of record in the State in
    which such appraisal is pending. The appraisers shall then
    appraise the loss, stating separately the actual cash value at the
    time of loss and the amount of loss, and failing to agree shall
    submit their differences to the umpire. An award in writing of
    any two shall determine the amount of loss.”
    15
    Instruction No. 1 we award her the total sum of $19,500.” Nine
    jurors voted in favor of that verdict, and three voted against it.
    The verdict form further indicates that 11 jurors answered
    “[n]o” and one juror answered “[y]es” to the following “Special
    Question”: “Did XL SPECIALTY INSURANCE COMPANY
    unreasonably or without proper cause breach the covenant of
    good faith and fair dealing that it owed to the HOLLANDERS in
    the handling of the Kippenberger claim?” (Underscoring
    omitted.) Because the form instructed the jury not to answer any
    further questions thereon if its answer to this Special Question
    was “[n]o,” the remainder of the form does not include any further
    responses from the jury. After the jury rendered its verdict for
    phase II, the trial court dismissed the jurors.
    7.    The Initial and Corrected Judgments
    On July 16, 2020, the trial court entered a judgment on the
    jury verdict (initial judgment). The initial judgment recited,
    “Following the hearing of post-trial motions, on June 24, 2020,
    XL Specialty was awarded its post-statutory offer to compromise
    costs, in the amount of $366,332.00, less the jury verdict of
    $19,500.00, for a total of $346,832.00 in total post-statutory offer
    to compromise costs.” It further provided that judgment was
    “entered in favor of XL Specialty, and against [Gail] and the
    Estate[ of Stanley], jointly and severally, in the amount of
    $346,832.00.” The initial judgment also allowed “XL Specialty
    [to] file a Memorandum of Costs to recover its pre-statutory offer
    to compromise costs from Plaintiff . . . .”
    On October 2, 2020, the trial court issued a corrected
    judgment on the jury verdict (corrected judgment). The corrected
    judgment recites: “Following the hearing of Post-Trial motions,
    including the parties’ motions to be deemed prevailing parties, on
    16
    June 24, 2020, the Court ruled that [defendants] . . . were the
    prevailing parties. The Court awarded . . . [d]efendants their
    post-statutory offer to compromise costs in the amount of
    $366,332.00, less the jury verdict of $19,500.00, for a total of
    $346,832.00.” The corrected judgment also states: “Following the
    hearing of additional Post-Trial motions, on September 9, 2020,
    the Court awarded . . . [d]efendants their pre-statutory offer to
    compromise costs, in the amount of $318,030.61. [¶] Thus, the
    Court awarded . . . [d]efendants a total of $664,862.61 in costs
    incurred before and after their April 5, 2019, offer to
    compromise.” It further provided that judgment was entered in
    favor of defendants and against Gail, “individually and as
    Executor of the Estate of Stanley Hollander, jointly and severally,
    in the amount of $664,862.61.”
    On October 2, 2020, Gail, individually, as executor of
    Stanley’s estate, and as trustee of the Hollander living trust
    dated March 13, 1995, appealed the initial and corrected
    judgments.16
    16  Defendants do not challenge the timeliness of Gail’s
    October 2, 2020 notice of appeal. In any event, we observe that
    even if the date of entry of the initial judgment were the starting
    point for calculating the deadline by which Gail was required to
    seek review of any of the rulings challenged on appeal (e.g., the
    trial court’s issuance of Special Instruction No. 1 to the jury), her
    appeal would still be timely. This is because Gail filed and
    served a notice of intention to move for a new trial on
    July 29, 2020, and the trial court denied her new trial motion on
    September 9, 2020, thus permitting Gail to appeal the initial
    judgment within 30 days of service of the order denying her new
    trial motion. (See Cal. Rules of Court, rule 8.108(b) [“If any party
    serves and files a valid notice of intention to move for a new trial,
    the following extensions of time apply: [¶] (1) If the motion for a
    17
    STANDARD OF REVIEW
    “ ‘The interpretation of a written instrument, even though
    it involves what might properly be called questions of fact
    [citation], is essentially a judicial function to be exercised
    according to the generally accepted canons of interpretation so
    that the purposes of the instrument may be given effect.’
    [Citation.] ‘Accordingly, “[a]n appellate court is not bound by a
    construction of the contract based solely upon the terms of the
    written instrument without the aid of evidence [citations], where
    there is no conflict in the evidence [citations], or a determination
    has been made upon incompetent evidence [citation].” ’
    [Citation.]” (Holguin v. Dish Network LLC (2014)
    
    229 Cal.App.4th 1310
    , 1323.) Insofar as a trial court construes a
    contract based solely on its terms and issues an instruction to the
    jury based on that construction, an appellate challenge to that
    instruction “present[s] legal questions that are properly reviewed
    de novo.” (See id. at p. 1326.)
    We apply the de novo standard to review Gail’s claim of
    instructional error because the trial court did not rely upon
    extrinsic evidence in construing paragraph 8 of the policy (see
    Discussion, part A, post [indicating the trial court’s interpretation
    was based on its conception of the implied covenant of good faith
    and fair dealing]), and the parties agree that this is the proper
    standard.
    new trial is denied, the time to appeal from the judgment is
    extended for all parties until the earliest of: [¶] (A) 30 days after
    the superior court clerk or a party serves an order denying the
    motion or a notice of entry of that order; [¶] (B) 30 days after
    denial of the motion by operation of law; or [¶] (C) 180 days after
    entry of judgment.”].)
    18
    DISCUSSION
    A.    The Invited Error Doctrine Does Not Bar Gail from
    Challenging Special Instruction No. 1
    “ ‘Under the doctrine of invited error, where a party, by his
    [or her] conduct, induces the commission of an error, he [or she] is
    estopped from asserting it as grounds for reversal.
    [Citations.] . . .’ [Citations.] The purpose of the invited error
    doctrine is to ‘prevent a party from misleading the trial court and
    then profiting therefrom in the appellate court.’ [Citation.]”
    (Hood v. Gonzales (2019) 
    43 Cal.App.5th 57
    , 70 (Hood).)
    Defendants argue that Gail is “estopped by the ‘invited
    error’ doctrine from challenging Special Instruction 1.” (Boldface
    & some capitalization omitted.) First, defendants contend the
    invited error doctrine applies because Gail “never objected to the
    language in Special Instruction 1” and “drafted the very
    instructional language [she] now claim[s] was erroneous.”
    Second, defendants complain that during the trial court
    proceedings, Gail did not argue, or request jury instructions to
    the effect that, (a) she and Stanley “had an unfettered right to
    sell the paintings at auction and collect the auction [formula]
    benefit” and (b) “their failure to negotiate loss in value in good
    faith was, at most, a breach of the duty to cooperate, which
    requires the insurer to show prejudice.” For the reasons
    discussed below, we conclude the invited error doctrine does not
    preclude Gail from contesting Special Instruction No. 1.
    Concerning their first contention, defendants seem to argue
    that by submitting two proposed jury instructions that the trial
    court rejected—to wit, Gail’s proposed Special Instruction Nos. 25
    and 25A—Gail induced the instructional error of which she
    complains on appeal. Defendants point out that proposed Special
    19
    Instruction No. 25 “did not state that [the Hollanders] had an
    unfettered right to sell the paintings at auction and collect the
    auction [formula] benefit,” but instead “provided that the jury
    should award [Gail] the auction [formula] benefit if it found [the
    Hollanders] had a ‘genuine’ dispute with XL Specialty over loss-
    in-value . . . .” They also correctly observe that Gail later
    submitted her proposed Special Instruction No. 25A, which
    “provided, among other things, that the jury should award [Gail]
    the auction [formula] benefit if it found [the Hollanders] made a
    ‘reasonable good faith effort[ ]’ to agree with XL Specialty on loss-
    in-value.” Defendants observe that Special Instruction No. 1
    included language similar to that proposed in Gail’s Special
    Instruction No. 25A—i.e., that the Hollanders were “entitled to
    sell the paintings at auction if . . . they made reasonable and good
    faith efforts to reach agreement as to ‘loss in value[.]’ ” They
    argue that Gail’s “submission of [her] proposed Special
    Instructions 25 and 25A was . . . part of [her] tactical effort to
    persuade the trial court to instruct the jury that [the Hollanders]
    had no obligation to obtain a lost value appraisal,” and that
    “[t]his tactic was successful” because Special Instruction No. 1
    told the jury the “policy did not require the Hollanders to procure
    an appraisal of their paintings before exercising their rights
    under paragraph 8 . . . .”
    Notwithstanding defendants’ argument to the contrary, the
    record shows Gail’s submission of proposed Special Instruction
    Nos. 25 and 25A did not induce the trial court to commit the
    instructional error of which she complains.
    During the proceedings below, Gail filed motion in limine
    No. 27, which asked the court to “try the legal issue of the
    interpretation of [the] insurance policy first before any other
    20
    issues . . . .” The court heard the motion after phase I of the trial
    concluded but before the commencement of phase II. At the
    hearing, the court found the motion was “a little premature” yet
    announced its intent to “giv[e] [the parties] some guidance.” The
    court stated its “belie[f]” that “there is an implied duty of [the
    Hollanders] to attempt to resolve the issue of loss of use [sic] in
    good faith.” Gail’s counsel insisted that “the contract says that if
    the parties aren’t able to agree, . . . the Hollanders have the right
    to sell the paintings at public auction, and there is no other
    conditions precedent,” but the court responded that “there is
    some implied duty to do that condition in good faith” and that
    counsel’s interpretation “can’t be the law” and “can’t be the
    situation.”17 The court ultimately deferred ruling on motion in
    17  Defendants argue that Gail’s counsel agreed with “the
    trial judge at the MIL 27 hearing that attempting to agree on loss
    in value in good faith is a condition precedent to the auction
    formula under the contract.” This is not a fair reading of the
    reporter’s transcript. Admittedly, one of Gail’s attorneys replied,
    “Right” after the trial court stated the Hollanders “had the
    unilateral right to sell . . . at an auction” if they “did attempt in
    good faith to negotiate or to resolve . . . the loss of value of the
    paintings . . . .” Yet, Gail’s lawyers also stated that they were
    “not agreeing with [defendants’] position” that the Hollanders
    had to act in good faith to try to resolve the loss in value issue,
    and counsel indicated they did not agree with the court’s
    assertions that “the covenant of good faith and fair dealing is a
    two-way street” and that the Hollanders “just can’t arbitrarily”
    decide to sell the paintings at auction. Thus, the excerpt of the
    transcript cited by defendants shows only that Gail’s counsel was
    acknowledging the court’s interpretation of the contract, and not
    that the attorney was conceding this construction was correct.
    21
    limine No. 27, and observed that this interpretive issue could
    arise again when formulating jury instructions.
    Although at one point during the motion hearing the trial
    court characterized its statements concerning this implied duty of
    good faith as “the legal ruling” on this point, the court later
    intimated it had simply provided the parties with “tentative
    thoughts to guide [them] in [their] case.” Nevertheless, the
    court’s remarks indicate that before Gail submitted her proposed
    Special Instruction Nos. 25 and 25A during phase II of the trial,
    the court was inclined to find the Hollanders had this implied
    duty of good faith.
    The trial court later made statements further
    demonstrating that its interpretation of paragraph 8 was not
    prompted by Gail’s submission of proposed Special Instruction
    Nos. 25 and 25A. The parties began discussing the phase II jury
    instructions on May 7, 2019. Prior to that first jury instruction
    conference, Gail’s counsel submitted proposed Special Instruction
    No. 25 to the court, and an insurance law practitioner named
    Anthony Cannon testified for the defense. Defense counsel asked
    Cannon, “In order to trigger the public auction, what has to
    happen under this policy?” Cannon replied, “A good faith
    negotiation between the Hollanders and [XL Specialty] needs to
    take place, a back and forth with documented positions and
    competent evidence of values needs to be undertaken. [¶] And
    then[,] . . . only if they cannot agree . . . after properly
    documenting their view, then public auction.” Cannon indicated
    he believed this obligation stemmed from “the implied covenant
    of good faith and fair dealing that each [party] will not do
    anything to frustrate the other side’s reasonable expectations
    under the policy.”
    22
    During the jury instruction conference held later that day,
    the trial court stated it “completely agree[d] with Mr. Cannon’s
    interpretation of that policy when it came to loss in value.”
    Although the trial court at first indicated that it did not wish to
    “rule on this as a matter of law,” the court later on during the
    conference called this interpretation of the policy its “ruling” on
    this issue. Additionally, when the trial court at one point
    reiterated its conclusion that a duty of “good faith” applied to
    paragraph 8, Gail’s counsel noted that his client “preserv[ed her]
    objection” thereto.18 The court replied, “Of course,” and
    acknowledged that the Court of Appeal may ultimately disagree
    with the trial court’s interpretive ruling. At the close of the
    conference on May 7, 2019, the trial court directed the parties to
    submit proposed instructions that “just tell[ the jury] exactly
    what [the court] just said.”
    Following the May 7, 2019 conference, Gail submitted her
    proposed Special Instruction No. 25A for the court’s review. On
    May 8, 2019, the trial court remarked that both sides had
    provided it with proposed special instructions “trying to codify
    what [the court] said,” and that the parties “captured the essence
    of what [the court] decided” “as a matter of law” the previous
    day—i.e., “there is an implied covenant of good faith and fair
    dealing” that required “both parties . . . to attempt in good faith
    to resolve the issue of loss in value, if any” after restoration.
    Later that day, the trial court provided the parties with a draft
    18  This excerpt from the reporter’s transcript undercuts
    defendants’ assertion that by stating during the conference that
    the trial court could substitute “good faith dispute” for “genuine
    dispute” in proposed Special Instruction No. 25, Gail’s counsel
    was agreeing with the court’s interpretation of paragraph 8.
    23
    version of Special Instruction No. 1 and asked Gail’s attorneys
    whether they had any objection to it. One of Gail’s lawyers stated
    that he objected because the draft instruction was “a rewriting of
    the insurance contract which is not permitted . . . .” The court
    responded that Gail’s counsel had “reserved all rights . . . ad
    nauseam,” and then asked if the draft instruction was “consistent
    with [the court’s] rulings . . . .” One of Gail’s other lawyers then
    conceded the draft instruction was consistent with the court’s
    prior rulings.
    Thus, Gail’s submission of proposed Special Instruction
    Nos. 25 and 25A did not cause the trial court to issue Special
    Instruction No. 1. As a matter of fact, the record reveals Gail’s
    counsel repeatedly objected to the trial court’s assertion that Gail
    could recover the auction formula benefit only if she and Stanley
    attempted in good faith to reach an agreement with XL Specialty
    on the loss in value. Accordingly, we reject defendants’ claim
    that Gail triggered the invited error doctrine by “draft[ing] the
    very language [she] now claim[s] was erroneous . . . .” (See Hood,
    supra, 43 Cal.App.5th at p. 70 [holding the invited error doctrine
    applies “where a party . . . induces the commission of an error,”
    italics added]; cf. Baxter v. State Teachers’ Retirement System
    (2017) 
    18 Cal.App.5th 340
    , 376–378 [concluding that the invited
    error doctrine did not apply to the appellant’s legal theory
    because “[t]he trial court’s comments on the record at . . . two
    hearings clearly show that it ruled [the legal theory] did not
    apply because of its own determination of the merits[,] . . . not
    because of the argument of [appellant’s] counsel”].)
    Furthermore, the record belies defendants’ claim that Gail
    did not argue during the proceedings below that she and Stanley
    had an unfettered right to sell the paintings at auction and
    24
    collect the auction formula benefit. For instance, at the hearing
    on Gail’s motion in limine No. 27, her counsel explicitly told the
    court: “I . . . want you to find that the contract says that if the
    parties aren’t able to agree, that the Hollanders have the right to
    sell the paintings at public auction, and there [are] no other
    conditions precedent.” (Italics added.) And, because the record
    evidence discussed above shows the trial court issued Special
    Instruction No. 1 notwithstanding Gail’s recurrent objections to
    the court’s interpretation of paragraph 8, Gail’s failure to request
    specifically an instruction stating that she and Stanley had no
    obligation to negotiate with XL Specialty reasonably and in good
    faith did not induce the instructional error she raises on appeal.19
    In any event, regardless of whether the invited error
    doctrine could apply to this case, we have discretion to proceed to
    the merits of Gail’s challenge to Special Instruction No. 1. (See
    Eisenberg et al., Cal. Practice Guide: Civil Appeals and Writs
    19  Defendants do not argue that Gail waived or forfeited
    her claim of instructional error by failing specifically to request
    an instruction they were not obligated to negotiate with
    XL Specialty reasonably and in good faith. Instead, defendants
    apparently contend the invited error doctrine estops her from
    raising the contention on appeal. We reject that argument for the
    reasons discussed in the textual paragraph accompanying this
    footnote.
    Additionally, Gail argues that the Hollanders’ failure to
    negotiate loss in value in good faith was, at most, a breach of the
    duty to cooperate that is not actionable unless the insurer
    demonstrates prejudice. Because we agree with Gail that the
    implied covenant was inapplicable, it is unnecessary for us to
    decide whether Gail is estopped from asserting her contention
    regarding the duty to cooperate.
    25
    (The Rutter Group 2021) ¶ 8:248.13, p. 8–186 [“Application of the
    doctrine of invited error is not automatic; it is discretionary with
    the appellate court.”]; see also People v. Ketchel (1966) 
    63 Cal.2d 859
    , 865–866, fn. 3 [“[I]t is not every case in which the doctrine of
    invited error will preclude a defendant from complaining of the
    error on appeal.”].) As we explained in our Standard of Review,
    ante, the trial court’s interpretation of paragraph 8 presents a
    purely legal question that is subject to de novo review. Even if
    arguendo the invited error doctrine did apply, we would exercise
    our discretion to reach this purely legal question. (Cf. In re
    D’Anthony D. (2014) 
    230 Cal.App.4th 292
    , 298, fn. 2
    [“[A]pplication of the forfeiture rule ‘is not automatic.’ [Citation.]
    When an appellant raises a question of law, for example, the
    appellate court can exercise its discretion to address the issue.’
    [Citation.]”].)
    B.    The Trial Court Erred in Imposing Upon the
    Hollanders the Duty to Make Reasonable and Good
    Faith Efforts to Reach Agreement on the
    Postrestoration Partial Loss in Value
    As we set forth in our Factual and Procedural Background,
    paragraph 8 of the insurance policy provides: “Loss in value, if
    any, after Restoration, to be agreed upon between the Insured
    and the Company.” It further provides: “In the event the
    Insured and the Company cannot agree on the amount of loss in
    value, the Property will be sold at public auction and the net
    proceeds shall inure to the Insured. The Company will pay the
    Insured the difference between the amount so realized and the
    insured value of the Property.” In this way, the policy expressly
    cabins the value of any postrestoration partial loss at the
    26
    difference between the scheduled value listed in an endorsement
    to the policy20 and the “net proceeds” received in a public auction.
    The trial court informed the jury in Special Instruction
    No. 1 that “[t]here is a mutual obligation of good faith and fair
    dealing implied in every contract, including the insurance policy
    at issue in this case,” and that, “[w]ith respect to Paragraph 8 of
    the insurance policy between XL Specialty and the Hollanders,
    this obligation required both parties to try to reach agreement in
    good faith on ‘loss in value,’ if any, to the Kippenberger paintings
    following restoration of the damage to the cardboard frames.”
    The instruction also stated that, “[u]nder Paragraph 8, the
    Hollanders were only entitled to sell the paintings at auction if:
    (a) they made reasonable and good faith efforts to reach
    agreement as to ‘loss in value,’ if any, to the paintings following
    the restoration, or (b) if XL [Specialty] failed to make reasonable
    and good faith efforts to reach agreement on the ‘loss in value,’ if
    any, to the paintings following the restoration.”
    The court further instructed the jury: “If . . . you find that
    the Hollanders did not try in good faith to reach an agreement
    with XL Specialty on ‘loss in value,’ if any, following the
    restoration, then the Hollanders are not entitled to collect from
    XL Specialty the $181,850 difference between the scheduled
    value of the paintings under the policy and the auction proceeds
    received by the Hollanders. In such event, the Hollanders are
    only entitled to collect whatever amount you find to be the
    20  Defendants concede that XL Specialty issued an
    endorsement to the policy that set the scheduled value for the
    paintings at $399,000. (See Artal, supra, 111 Cal.App.4th at
    p. 275, fn. 2 [noting that a statement in a brief may be deemed an
    admission against that party].)
    27
    reasonable ‘loss in value,’ if any, to the paintings following the
    restoration.”
    As a preliminary matter, we agree with the trial court that
    “ ‘[t]here is an implied covenant of good faith and fair dealing in
    every contract that neither party will do anything which will
    injure the right of the other to receive the benefits of the
    agreement,’ ” and that “[t]his principle applies equally to
    insurance policies, which are a category of contracts.” (Kransco v.
    American Empire Surplus Lines Ins. Co. (2000) 
    23 Cal.4th 390
    ,
    400 (Kransco).)
    The question presented is whether the trial court erred in
    holding that the implied covenant in the instant policy required
    the Hollanders to negotiate the postrestoration partial loss in
    value with XL Specialty reasonably and in good faith—i.e.,
    whether such an obligation falls within the scope of the implied
    covenant. As explained in greater detail below, we conclude the
    court’s instruction was erroneous because it ran afoul of a key
    limitation on the scope of the covenant of good faith and fair
    dealing, that is the covenant cannot be implied to defeat the
    purpose of the contract.
    “The scope of the duty of good faith and fair dealing
    depends upon the purposes of the particular contract because the
    covenant ‘is aimed at making effective the agreement’s promises.’
    [Citations.]” (Kransco, supra, 23 Cal.4th at p. 400.) As a
    corollary to that rule, “the scope of conduct prohibited by the
    covenant of good faith is circumscribed by the purposes and
    express terms of the contract.” (See Carma Developers (Cal.), Inc.
    v. Marathon Development California, Inc. (1992) 
    2 Cal.4th 342
    ,
    28
    373 (Carma Developers (Cal.), Inc.).)21 Put differently, “ ‘ “[t]he
    precise nature and extent of the duty imposed by [the implied
    covenant] will depend on the contractual purposes.” [Citation.]’ ”
    (See Jonathan Neil & Assoc., Inc. v. Jones (2004) 
    33 Cal.4th 917
    ,
    937; see also Grebow v. Mercury Ins. Co. (2015) 
    241 Cal.App.4th 564
    , 578–579 [“ ‘A court may find an implied contract provision
    only if [(inter alia)] . . . the implication either arises from the
    contract’s express language or is indispensable to effectuating the
    parties’ intentions.’ ”].)
    In accordance with this principle, courts have recognized
    “[t]he importance of identifying the purpose of the parties’
    contract before considering the covenant as an aid in
    construction” of the contract. (See Ellis v. Chevron, U. S. A., Inc.
    (1988) 
    201 Cal.App.3d 132
    , 139.) “The purpose of a writing must
    be ascertained solely from a common-sense meaning of it as a
    whole with a view to effectuate the mutual intention of the
    parties.” (Broome v. Broome (1951) 
    104 Cal.App.2d 148
    , 157.)
    Here, the purpose of paragraph 8 is clear from the policy
    language itself—in the event the parties could not agree on the
    postrestoration partial loss in value to the damaged artwork, the
    market would determine that value through a public auction
    process. Thus, paragraph 8 first provides: “Loss in value, if any,
    after Restoration, to be agreed upon between the Insured and the
    21  We acknowledge that Carma Developers (Cal.), Inc.
    construed a commercial lease. (See Carma Developers (Cal.), Inc.,
    supra, 2 Cal.4th at p. 350.) Nevertheless, decisions interpreting
    contracts other than insurance policies are instructive because
    “[i]nterpretation of an insurance policy . . . follows the general
    rules of contract interpretation.” (See MacKinnon v. Truck Ins.
    Exchange (2003) 
    31 Cal.4th 635
    , 647.)
    29
    Company.” Failing such agreement, or in the language of the
    policy—“[i]n the event the Insured and the Company cannot
    agree on the amount of loss in value”—then “the Property will be
    sold at public auction and the net proceeds shall inure to the
    Insured. The Company will pay the Insured the difference
    between the amount so realized and the insured value of the
    Property.”
    In this way, the public auction formula in paragraph 8
    serves a purpose similar to that of liquidated damages. “ ‘ “The
    term ‘liquidated damages’ is used to indicate an amount of
    compensation to be paid in the event of a breach of contract, the
    sum of which is fixed and certain by agreement, and which may
    not ordinarily be modified or altered when damages actually
    result from nonperformance of the contract.” [Citation.]
    “Liquidated damages constitute a sum which a contracting party
    agrees to pay . . . for breach of some contractual obligation.” ’
    [Citation.]” (Graylee v. Castro (2020) 
    52 Cal.App.5th 1107
    , 1114.)
    An enforceable liquidated damages clause allows the parties to
    “avoid the cost, difficulty, and delay of proving damages”
    resulting from a breach. (See 1 Witkin, Summary of Cal. Law
    (11th ed. 2017) Contracts, § 537, p. 562.)
    The apparent purpose of paragraph 8’s two-part valuation
    process was to create a dispute mechanism that would serve as
    an alternative to litigation. Thus, it first gives the parties the
    opportunity themselves to reach agreement on the loss in value to
    the artwork knowing that if they could not, the market would
    determine that value through a public auction process that would
    set the compensation due to the Hollanders. Under either
    scenario, the parties would avert the costs and delay attendant to
    litigating the postrestoration loss in value of the artwork.
    30
    The trial court’s instructions to the jury scuttled this
    alternative dispute resolution process by directing the jury to
    evaluate the sincerity and reasonableness of the parties’
    valuation negotiations, and by allowing the jury to utilize a new
    and different measure of valuation found nowhere in the policy.
    Specifically, the trial court told the jury that if it found that
    XL Specialty, but not the Hollanders, had discharged the duty to
    negotiate the valuation reasonably and in good faith, then the
    jury needed to ascertain “the reasonable ‘loss in value,’ if any, to
    the paintings following the restoration.” With this instruction,
    the court thus required the parties to litigate a valuation issue
    that would otherwise have been resolved by the public auction
    process and formula provided in paragraph 8. In doing so, the
    trial court turned a relatively expeditious and self-executing
    dispute resolution process into protracted litigation and a trial on
    an issue that paragraph 8 was intended to avoid. As set forth in
    Kransco and the other authorities cited above, the trial court
    erred in wielding the implied covenant to defeat the purpose of
    the parties’ bargain.
    Defendants argue that without the implied covenant, the
    first step in paragraph 8’s alternative dispute resolution process
    would be superfluous. To the contrary, the first step gives the
    parties the opportunity themselves to control how much is owed
    under the policy and to reach whatever bargain they thought was
    in their respective interests. For instance, XL Specialty could
    attempt to negotiate a lower figure rather than risk paying a
    potentially higher figure derived from paragraph 8’s auction
    proceeds formula. Similarly, the Hollanders might have chosen
    to forgo the public auction if their negotiations could yield a
    higher payout than their perception of the payout under the
    31
    auction formula. Had the parties been able to reach such a
    compromise in their respective self-interest, it would have been
    binding on the parties.22 In the absence of agreement, the
    parties agreed to a formula for loss in value—confined to the
    difference between the $399,000 scheduled value of the artwork
    and the net proceeds from a public auction of the artwork.23
    Although it may be true that implying an obligation that
    the parties negotiate sincerely and reasonably could enhance the
    utility of the first step in paragraph 8’s alternative dispute
    resolution procedure, it would undercut the very purpose of
    paragraph 8, which was to provide an expeditious determination
    of loss in value and prompt payment of insurance benefits to the
    Hollanders as evidenced by the public auction formula in the
    second clause of paragraph 8.
    22  By arguing that the portion of paragraph 8 that allows
    the parties to agree on the postrestoration partial loss in value is
    not superfluous, defendants impliedly concede that this part of
    the policy is enforceable—i.e., that an agreement on loss in value
    made pursuant to paragraph 8 would be binding on the parties.
    (See Artal, supra, 111 Cal.App.4th at p. 275, fn. 2.)
    23  Although it does not appear that any invoice or other
    similar documentation from Sotheby’s London is in the
    voluminous record before us, there is no dispute regarding the
    amount of the Hollanders’ net auction proceeds. Specifically,
    Special Instruction No. 1 informed the jury that $181,850 was the
    “difference between the scheduled value of the paintings under
    the policy and the auction proceeds received by the Hollanders,”
    and defendants apparently concede in their respondents’ brief
    that “the net auction proceeds [were] $217,150” (i.e., the
    difference between the scheduled value of $399,000 and
    $181,850).
    32
    Defendants argue that Larwin-Southern California, Inc. v.
    JGB Investment Co., Inc. (1979) 
    101 Cal.App.3d 626
     (Larwin),
    and Brehm v. 21st Century Ins. Co. (2008) 
    166 Cal.App.4th 1225
    (Brehm), support the trial court’s instruction implying the
    covenant of good faith and fair dealing into paragraph 8.
    Defendants correctly point out that Larwin “held the existence of
    certain subjective ‘satisfaction clauses’ did not render a party’s
    promise to purchase property illusory because that party was
    impliedly obligated to determine their satisfaction or
    dissatisfaction in good faith.” (Citing Larwin, at pp. 639–640.)
    Notwithstanding defendants’ accurate characterization of
    Larwin, the decision provides no guidance here. Defendants do
    not argue that the absence of an implied covenant of good faith
    and fair dealing in paragraph 8 would render the insurance
    policy illusory. In fact, the record shows consideration supported
    the policy, given the policy required the Hollanders to pay a
    premium of $24,966 and XL Specialty to pay “the difference
    between the amount so realized [at public auction] and the
    insured value of the Property” “[i]n the event the Insured and the
    Company cannot agree on the amount of loss in value” after
    restoration of the damaged property. Therefore, Larwin does not
    support the proposition that the Hollanders had a duty to
    attempt reasonably and in good faith to reach an agreement on
    loss in value with XL Specialty before invoking the policy’s public
    auction formula. (Cf. Third Story Music, Inc. v. Waits (1995)
    
    41 Cal.App.4th 798
    , 800–801, 808–809 [holding that it was
    unnecessary to “imply a covenant of good faith to protect the
    enforceability” of the licensing agreement in that case because,
    although the contract authorized the defendant to “ ‘refrain
    from’ ” manufacturing, selling, distributing, or advertising the
    33
    licensed music, the instrument was supported by “legally
    adequate consideration”—i.e., it required the defendant to make
    certain “guaranteed minimum [payments] no matter what
    efforts” it undertook].)
    As defendants conceded at oral argument, Brehm is of
    limited relevance to this case.24 As pertinent to this appeal, at
    issue in Brehm was an uninsured/underinsured motorist policy
    that provided for arbitration “ ‘[i]f we and a person insured do not
    agree as to whether he or she is legally entitled to recover
    damages from an Uninsured Motorist or the amount of such
    damages . . . .’ ”25 (See Brehm, supra, 166 Cal.App.4th at
    pp. 1230, 1241, italics omitted.) The plaintiff-insured alleged the
    defendant-insurer was liable for bad faith because it made a
    lowball monetary offer to settle what was an obvious case of
    serious physical injury in an effort to delay payment and to force
    the plaintiff-insured to accept the lowball offer. (See id. at
    24 At oral argument, defense counsel acknowledged that
    Brehm is relevant only insofar as the decision involved an
    insurance policy that allowed the insurer and insured to agree on
    the amount due thereunder. This concession regarding the
    limited relevance of Brehm is binding on defendants. (See
    Consumer Cause, Inc. v. SmileCare (2001) 
    91 Cal.App.4th 454
    ,
    475 (Consumer Cause, Inc.) [“counsel’s concessions and
    admissions at oral argument are binding”].)
    25  Although this provision referred to “ ‘damages from an
    Uninsured Motorist[,]’ ” the Court of Appeal concluded that it
    applied to underinsured motorist claims as well. (See Brehm,
    supra, 166 Cal.App.4th at pp. 1241–1242 [stating the policy
    “expressly grants the parties the right to arbitrate any dispute
    regarding a[n uninsured motorist] or [underinsured motorist]
    claim”].)
    34
    pp. 1230–1232.) The trial court sustained the defendant-
    insurer’s demurrer, reasoning these allegations amounted to a
    “ ‘classic “genuine dispute” as to the value of a[n underinsured
    motorist] claim’ ” that is “insufficient to state a cause of action”
    for bad faith.26 (See Brehm, at pp. 1233, 1237.)
    In reversing the trial court’s ruling, the appellate court
    rejected, among other arguments, the defendant-insurer’s
    contention that because it had an express contractual right to
    demand arbitration, “its decision to seek arbitration cannot
    possibly constitute a breach of the implied covenant of good faith
    and fair dealing.” (See Brehm, supra, 166 Cal.App.4th at pp.
    1230, 1241–1242.) Citing well-established case law about an
    insurer’s “duty to thoroughly investigate and fairly evaluate its
    insured’s [underinsured motorist] claim” (id. at p. 1242),27 the
    Court of Appeal held the covenant of good faith required the
    defendant-insurer to comply with this duty before resorting to
    arbitration: “[The insurer’s] express contractual right to resolve
    26   As we explain in Discussion, part C.2, post, the genuine
    dispute doctrine allows an insurer to avoid liability for bad faith
    if it denied or delayed the payment of policy benefits due to a
    genuine dispute with its insured as to the existence of coverage
    liability or the amount of the insured’s coverage claim.
    27  Brehm cited Wilson v. 21st Century Ins. Co. (2007)
    
    42 Cal.4th 713
     (Wilson), for this proposition. Wilson held that
    the implied covenant of good faith and fair dealing in a first-party
    insurance policy requires the insurer to “ ‘fully inquire into
    possible bases that might support the insured’s claim’ before
    denying it.” (See Wilson, at pp. 716, 720–721.) The Supreme
    Court explained that this duty “ ‘is essential’ ” to “protect its
    insured’s contractual interest in security and peace of mind . . . .”
    (See id. at p. 721.)
    35
    any remaining disputes by arbitration is not inconsistent with its
    implied obligation to attempt in good faith to reach agreement
    with its insured prior to arbitration.” (See Brehm, at p. 1242.)
    It is true that the purpose of the implied covenant is “to
    prevent a contracting party from engaging in conduct that
    frustrates the other party’s rights to the benefits of the
    agreement.” (Waller v. Truck Ins. Exchange, Inc. (1995)
    
    11 Cal.4th 1
    , 36.) The Brehm court held the plaintiff-insured had
    alleged sufficient facts to demonstrate at the pleading stage that
    the insurer had breached this covenant by “ ‘frustrat[ing] the
    insured’s right to receive the benefits of the contract in “prompt
    compensation for losses.” ’ [Citations.]” (See Brehm, supra,
    166 Cal.App.4th at pp. 1236, 1240–1241, quoting Waller, at
    p. 36.)
    Here, as detailed above, implying the covenant into
    paragraph 8 would frustrate the purpose of that provision, which
    is to provide a self-executing and expeditious process to
    determine the compensation owed to the Hollanders under the
    policy in the event of a partial loss to fine artwork. For this
    reason, we do not construe paragraph 8 to provide XL Specialty
    with a contractual right to require the Hollanders to negotiate
    the paintings’ postrestoration partial loss in value reasonably and
    in good faith before they could recover the auction formula
    benefit. In fact, the trial court’s reliance on the implied covenant
    to require the jury to determine the sincerity and reasonableness
    of the parties’ negotiations on loss of value would produce the
    very outcome Brehm’s invocation of the implied covenant sought
    to avoid—i.e., the “ ‘frustrat[ion of] the insured’s right to receive
    the benefits of the contract in “prompt compensation for
    losses.” ’ ” (See Brehm, supra, 166 Cal.App.4th at p. 1236.)
    36
    In sum, the court erroneously imposed an obligation that
    was not “circumscribed by the purposes” of the policy. (See
    Carma Developers (Cal.), Inc., 
    supra,
     2 Cal.4th at p. 373.) In
    light of this conclusion, we need not reach Gail’s arguments that,
    “[e]ven if the implied covenant did impose duties on the
    Hollanders with respect to paragraph 8,” (a) that implied
    covenant at “most . . . required . . . that they act in ‘good faith’ ”
    and did not obligate them to “act ‘reasonably’ ”; and (b) “[t]he
    court erred in treating the duty to try to reach agreement as a
    condition precedent.” (Boldface omitted.)
    C.    The Trial Court’s Erroneous Interpretation of
    Paragraph 8 Was Prejudicial
    “California’s Constitution provides, ‘No judgment shall be
    set aside, or new trial granted, in any cause, on the ground of
    misdirection of the jury, . . . unless, after an examination of the
    entire cause, including the evidence, the court shall be of the
    opinion that the error complained of has resulted in a
    miscarriage of justice.’ ” (Conservatorship of Maria B. (2013)
    
    218 Cal.App.4th 514
    , 532, quoting Cal. Const., art VI, § 13.)
    “ ‘ “The effect of this [constitutional] provision is to eliminate any
    presumption of injury from error, and to require that the
    appellate court examine the evidence to determine whether the
    error did in fact prejudice the [appellant,]” ’ ” to wit, whether
    “ ‘ “it is reasonably probable that a result more favorable to the
    appealing party would have been reached in the absence of the
    error.” [Citation.]’ ” (See Conservatorship of Maria B., at p. 532.)
    “ ‘ “[A] ‘probability’ in this context does not mean more likely than
    not, but merely a reasonable chance, more than an abstract
    possibility.” [Citation.]’ [Citation.]” (Ibid.)
    37
    “Instructional error ordinarily is considered prejudicial only
    when it appears probable that the improper instruction misled
    the jury and affected the verdict.” (Lundquist v. Reusser (1994)
    
    7 Cal.4th 1193
    , 1213 (Lundquist).) “ ‘[O]ur standard of review in
    this regard is the opposite of the traditional substantial evidence
    test. “ ‘[I]n assessing an instruction’s prejudicial impact, we
    cannot use the view of the evidence and inferences most favorable
    to the [prevailing party]. [Citations.] Instead, we must assume
    the jury might have believed [appellant’s] evidence and, if
    properly instructed, might have decided in [appellant’s] favor.
    [Citations.]’ [Citation.] Accordingly, we state the facts most
    favorably to the party appealing the instructional error alleged[.]
    [Citation.]” [Citation.]’ [Citation.]” (Bowman v. Wyatt (2010)
    
    186 Cal.App.4th 286
    , 304 (Bowman).)
    1.    The Erroneous Instruction Was Prejudicial as to the
    Breach of Contract Claim
    At oral argument, defense counsel conceded that if Special
    Instruction No. 1 were erroneous, then the jury could award only
    $181,850 on the contract claim and not the $19,500 that it did
    award. In accordance with defendants’ concession on this point,
    we conclude the trial court’s instructional error prejudiced Gail
    vis-à-vis her breach of contract claim.28 (See Consumer Cause,
    28   We construe defendants’ concession as an abandonment
    of the following argument raised in their respondents’ brief:
    “[E]ven if the trial court’s reference to ‘reasonable and good faith
    [efforts]’ in Special Instruction 1 could be considered error, it
    would be harmless because the trial court charged the jury in the
    same instruction that their task was to determine whether [the
    Hollanders] acted in good faith, without mentioning
    reasonableness.”
    38
    Inc., 
    supra,
     91 Cal.App.4th at p. 475 [“counsel’s concessions and
    admissions at oral argument are binding”].)
    2.     The Erroneous Instruction Was Prejudicial as to the
    Bad Faith Claim
    The trial court instructed the jury that for Gail to prevail
    on her “claim that XL Specialty . . . breached the obligation of
    good faith and fair dealing by failing to pay benefits due under
    the insurance policy,”29 she needed to prove the following
    elements: “1. That the Hollanders suffered a loss covered under
    an insurance policy with XL Specialty[;] . . . [¶] 2. That XL
    Specialty . . . was notified of the loss; [¶] 3. That XL Specialty . . .
    unreasonably failed to pay policy benefits; [¶] 4. That the
    Hollanders were harmed; and [¶] 5. That XL Specialty[’s] . . .
    failure to pay the policy benefits was a substantial factor in
    causing the Hollanders’ harm.” The court further instructed the
    jury that “[t]o act or fail to act ‘unreasonably’ means that the
    insurer had no proper cause for its conduct,” and “[i]n
    determining whether XL Specialty . . . acted unreasonably, [the
    jury] should consider only the information XL Specialty . . . knew
    or reasonably should have known at the time when it failed to
    pay policy benefits.” Neither side challenges these instructions.
    The verdict form shows that XL Specialty prevailed on this
    cause of action because the jury did not find that XL Specialty
    had “unreasonably or without proper cause breach[ed] the
    29 In referring to claims against insurers, cases employ the
    terms “bad faith action” and “breach of the implied covenant of
    good faith and fair dealing” interchangeably. (See, e.g.,
    Dalrymple v. United Services Auto. Assn. (1995) 
    40 Cal.App.4th 497
    , 503.)
    39
    covenant of good faith and fair dealing that it owed to the
    Hollanders in the handling of the Kippenberger claim.”30
    (Capitalization omitted.) In addition, defendants contend the
    trial evidence showed “XL Specialty . . . offered [the Hollanders] a
    lost value claim settlement of $19,950, which was 5% of the
    insured value . . . .” (See Artal, supra, 111 Cal.App.4th at p. 275,
    fn. 2.) The jury awarded Gail only $19,500 on the breach of
    contract claim, and, under Special Instruction No. 1, this figure
    represents the jury’s finding on “the reasonable ‘loss in
    value[ ]’ . . . to the paintings following the restoration.”
    Viewing these facts in the light most favorable to Gail,
    because of the instructional error, it is reasonably probable that
    Special Instruction No. 1 affected the jury’s finding that
    XL Specialty did not act “unreasonably or without proper cause”
    in rejecting the Hollanders’ claim for $181,850—the uncontested
    valuation produced by the public auction process in paragraph 8.
    Specifically, it is reasonable to infer the jury absolved
    XL Specialty of bad faith liability simply because XL Specialty
    had offered to pay an amount ($19,950) that was in excess of the
    jury’s finding of reasonable postrestoration partial loss in value of
    the paintings ($19,500), which finding Special Instruction No. 1
    provided was the amount due under the policy. (See
    30  Recall the verdict form asked the jurors, “Did
    XL SPECIALTY INSURANCE COMPANY unreasonably or
    without proper cause breach the covenant of good faith and fair
    dealing that it owed to the HOLLANDERS in the handling of the
    Kippenberger claim?” Eleven jurors answered “[n]o” to this
    question, whereas one juror answered “[y]es” to it. Accordingly,
    the jury found that Gail failed to establish an essential element of
    her bad faith claim.
    40
    Conservatorship of Maria B., supra, 218 Cal.App.4th at p. 532;
    Bowman, supra, 186 Cal.App.4th at p. 304.)
    Had the trial court not told the jury that the Hollanders’
    entitlement to $181,850 was contingent on their “attempt[ ], in
    good faith, to reach an agreement on ‘loss in value,’ ” or on
    XL Specialty’s failure to discharge its reciprocal duty to attempt
    to reach an agreement in good faith, the jury would have needed
    to determine whether XL Specialty acted reasonably in refusing
    to pay the amount actually due under the policy—i.e., the auction
    formula benefit.
    Additionally, as set forth in our Factual and Procedural
    Background, it is undisputed the Hollanders and XL Specialty
    were at an impasse regarding the paintings’ postrestoration
    partial loss in value, and the text of paragraph 8 plainly states
    that XL Specialty “will pay” the auction formula benefit “[i]n the
    event the Insured and the Company cannot agree on the amount
    of loss in value . . . .”
    Under these circumstances, there is a reasonable chance
    that absent the trial court’s erroneous imposition of the implied
    covenant as a condition on the Hollanders’ entitlement to the
    auction formula benefit, the jury would have found XL Specialty
    acted “unreasonably or without proper cause” in defying the
    express terms of the policy by refusing pay $181,850 to the
    Hollanders. (See Amadeo v. Principal Mut. Life Ins. Co. (9th Cir.
    2001) 
    290 F.3d 1152
    , 1161–1162 (Amadeo) [holding, under
    California law, that “ ‘the meaning a layperson would ordinarily
    attach’ ” to a policy is probative of whether “the insurer’s denial
    of benefits was reasonable”].)
    Turning to the other elements of Gail’s bad faith claim, the
    parties do not dispute that the Hollanders had notified
    41
    XL Specialty of the loss. Furthermore, because XL Specialty
    refused to pay $181,850 to the Hollanders, they had to litigate
    the breach of contract claim in order to recover the policy benefits
    to which they were entitled. Under her bad faith claim, Gail may
    recover her attorney fees incurred in pursuing those benefits.31
    Thus, there is a reasonable chance that Gail would have satisfied
    the causation and damages elements of her bad faith claim,
    regardless of whether she could show that XL Specialty’s refusal
    to pay the auction formula benefit proximately caused her and
    Stanley to suffer any other potential type of damages.32
    Defendants resist this conclusion, insisting that “[t]he
    record in this 15-year-old case, including the three-week trial,
    conclusively supports the jury’s defense verdict on [Gail’s] bad
    faith claim.” Defendants support this contention with the
    following assertions, which are devoid of supporting record
    31  (See Howard v. American National Fire Ins. Co. (2010)
    
    187 Cal.App.4th 498
    , 533 [“An insurer’s tortious breach of the
    implied covenant of good faith and fair dealing makes the insurer
    liable for all damages that are a proximate result of that breach.
    [Citation.] Thus, ‘[w]hen an insurer’s tortious conduct reasonably
    compels the insured to retain an attorney to obtain the benefits
    due under a policy, it follows that the insurer should be liable in
    a tort action for that expense. The attorney’s fees are an
    economic loss—damages—proximately caused by the tort.
    [Citation.]’ ”].)
    32  (See Archdale v. American Internat. Specialty Lines Ins.
    Co. (2007) 
    154 Cal.App.4th 449
    , 467, fn. 19 [“If the insured elects
    to proceed in tort [vis-à-vis a bad faith claim], recovery is possible
    for not only all unpaid policy benefits and other contract
    damages, but also extra-contractual damages such as those for
    emotional distress, punitive damages and attorney fees.”].)
    42
    citations: “The record shows that XL Specialty and its adjuster,
    Natasha Fekula, paid two significant claims by the [Hollanders]
    in full under the same Policy; fully paid to ship the Kippenberger
    paintings to and from Germany for first-class restoration of the
    cardboard frames and paid for that restoration in full; offered the
    Hollanders $19,950 in lost value settlement notwithstanding that
    multiple experts opined that the true lost value after restoration
    was either non-existent or, at most, half that amount; and
    refused [the Hollanders’] $181,850 lost-value demand based on an
    interpretation of [paragraph] 8 of the Policy with which two of
    the most experienced judges in the Superior Court of Los Angeles
    County agreed.”
    Aside from defendants’ last assertion concerning two
    jurists’ interpretation of paragraph 8, none of their contentions
    has any apparent bearing on whether “it appears probable that
    the improper instruction misled the jury and affected the verdict”
    on the bad faith claim. (Lundquist, 
    supra,
     7 Cal.4th at p. 1213,
    italics added.) Assuming arguendo XL Specialty paid two other
    claims under the policy, acted reasonably in facilitating and
    paying for the restoration of the paintings at issue here, and
    offered the Hollanders double the highest estimate of
    postrestoration partial loss in value provided by XL Specialty’s
    experts, XL Specialty still may have acted unreasonably in
    refusing to compensate the Hollanders in accordance with the
    formula mandated by paragraph 8. (See Maslo v. Ameriprise
    Auto & Home Ins. (2014) 
    227 Cal.App.4th 626
    , 633 [“ ‘[A]n
    insurer’s obligations under the implied covenant of good faith and
    fair dealing with respect to first party coverage include a duty not
    to unreasonably withhold benefits due under the policy[,]’ ” italics
    added].)
    43
    Defendants’ argument that XL Specialty relied on a policy
    interpretation with which two other judges had agreed appears to
    be an invocation of the genuine dispute rule. Under that rule,
    “ ‘an insurer denying or delaying payment of policy benefits due
    to the existence of a genuine dispute with its insured as to the
    existence of coverage liability or the amount of the insured’s
    coverage claim is not liable in bad faith even though it might be
    liable for breach of contract.’ [Citation.]” (See Wilson, 
    supra,
    42 Cal.4th at p. 723.) “A genuine dispute exists only where the
    insurer’s position is maintained in good faith and on reasonable
    grounds.” (Ibid.)
    Although defendants do not identify explicitly the “two of
    the most experienced judges in the Superior Court of Los Angeles
    County” who “agreed” with XL Specialty’s construction of
    paragraph 8, their recitation of this case’s procedural history
    suggests they are referring to (1) the judge who denied Gail’s
    motion for summary adjudication, and (2) the judge who issued
    Special Instruction No. 1. Regarding the summary adjudication
    motion, the Hollanders sought a ruling that XL Specialty had a
    duty to pay them $181,850 plus statutory interest. The trial
    court denied that motion in part because it found a triable
    controversy regarding “whether [the Hollanders] fulfilled the
    condition precedent in paragraph 8 of the XL Specialty Policy to
    obtaining the net auction shortfall between the insured value and
    auction price of the Paintings by making a good faith attempt to
    reach agreement with XL Specialty on the loss-in-value, if any, to
    the Kippenberger Paintings caused by the removal and
    44
    restoration of the Paintings’ cardboard frames.”33 (Boldface
    omitted.)
    We reject defendants’ apparent reliance on the genuine
    dispute rule for two reasons. As an initial matter, it is
    reasonably probable that had the trial court not erroneously
    instructed the jury that paragraph 8 required the Hollanders to
    “attempt[ ], in good faith, to reach an agreement on ‘loss in
    value,’ ” the jury would have found that XL Specialty “refused
    [the Hollanders’] $181,850 lost-value demand” based on the
    insurer’s insistence that the loss in value be determined by an
    appraisal, and that the Hollanders could obtain the auction
    formula benefit only if they retained an appraiser who rendered
    an opinion differing from that of XL Specialty’s appraiser. For
    instance, the trial court admitted into evidence a
    September 15, 2006 e-mail from Fekula to Stanley in which she
    asserted that, “[p]ursuant to [the] policy, loss in value, if any, will
    be determined by competent and disinterested appraisers,” and
    that, “[i]f, after the appraisals, we cannot agree on a loss in value,
    then the property will be sold at public auction.”
    Based on this evidence, the jury could have found that
    XL Specialty’s denial of the Hollanders’ demand for $181,850
    was not “based on” the Hollanders’ failure to negotiate in good
    faith, but instead, on an appraisal condition found nowhere in
    paragraph 8.34 (See Amadeo, 
    supra,
     290 F.3d at p. 1163 [holding
    33 The order on the summary adjudication motion does not
    explain why the trial court found that paragraph 8 obligated the
    Hollanders to make a good faith attempt to reach an agreement
    with XL Specialty on the postrestoration partial loss in value.
    34 Defendants do not claim the trial court erred in
    concluding, in Special Instruction No. 1, that (a) “the insurance
    45
    that the genuine dispute rule is inapplicable if the insurer
    adopted a policy interpretation “as a mere pretext for avoiding
    payment of the claim”].)
    Additionally, even assuming XL Specialty’s refusal to pay
    $181,850 was based on its belief the Hollanders were required to
    negotiate in good faith, construing the evidence in the light most
    favorable to Gail as we must, we cannot agree with defendants
    that no reasonable jury would have “conclude[d that]
    XL Specialty’s handling of this claim constituted bad faith.”
    (See Bowman, supra, 186 Cal.App.4th at p. 304.) Because
    paragraph 8 does not expressly impose a requirement to reach an
    agreement in good faith, the jury could have found that XL
    Specialty’s “interpretation was sufficiently arbitrary and
    unreasonable” to negate the applicability of the genuine dispute
    rule. (See Amadeo, 
    supra,
     290 F.3d at p. 1162.) Further, the fact
    that two trial judges have disagreed with our reading of
    paragraph 8 does not necessarily establish the existence of a
    genuine dispute over the amount due under the policy. This is
    because contract language is not “reasonably . . . susceptible” to a
    party’s interpretation thereof “merely because the parties (or
    judges) disagree about its meaning.” (See Abers v. Rounsavell
    (2010) 
    189 Cal.App.4th 348
    , 356.) Indeed, holding that the trial
    court’s prior rulings regarding paragraph 8 trigger the genuine
    dispute rule “would have the practical effect of denying the
    policy did not require the Hollanders to procure an appraisal of
    their paintings before exercising their rights under paragraph 8,”
    and (b) paragraph 25’s appraisal process did not directly apply to
    the Hollanders’ partial loss claim. (See Factual and Procedural
    Background, part 6, ante [providing the full text of Special
    Instruction No.1].)
    46
    insured [her] right to appeal the trial court ruling[s] because,
    even if the trial court were reversed, the initial finding[s] would
    preclude bad faith as a matter of law. We find that such a
    conclusion in the insurance context . . . is unfounded.” (See
    Filippo Industries, Inc. v. Sun Ins. Co. (1999) 
    74 Cal.App.4th 1429
    , 1441.)
    In sum, we conclude the trial court’s erroneous construction
    of paragraph 8 prejudiced Gail vis-à-vis the jury’s verdict on the
    breach of contract and bad faith counts. Accordingly, the trial
    court’s judgment must be reversed.
    D.    We Do Not Resolve the Other Issues Gail Raises
    Gail raises several other complaints on appeal. First, she
    challenges the award of costs to defendants. Yet, Gail concedes,
    and we agree, that we “need not reach that issue” because (a) the
    trial court’s instructional error warrants reversal of the
    judgment, and (b) our order reversing the judgment vacates the
    costs award. (Citing Ducoing Management, Inc. v. Superior Court
    (2015) 
    234 Cal.App.4th 306
    , 314 [“A disposition that reverses a
    judgment automatically vacates the costs award in the
    underlying judgment even without an express statement to this
    effect.”].)
    Next, Gail asks us to instruct the trial court to “enter
    judgment for [her] on the breach-of-contract claim for $181,850”
    and “award [her] prejudgment interest on that award under Civil
    Code section 3287, subdivision (a) . . . .” She, however, provides
    no analysis in support of her entitlement to an order instructing
    the trial court to enter judgment for her on the breach of contract
    claim. For that reason alone, we need not address further Gail’s
    request for a judgment awarding her $181,850 on her breach of
    contract claim. (See Hernandez v. First Student, Inc. (2019)
    47
    
    37 Cal.App.5th 270
    , 277 (Hernandez) [“We may and do ‘disregard
    conclusory arguments that are not supported by pertinent legal
    authority or fail to disclose the reasoning by which the appellant
    reached the conclusions he wants us to adopt.’ [Citation.]”].)
    This is not just a procedural concern. Although upon a retrial,
    the trial court’s instructions must conform to our interpretation
    of paragraph 8 herein, there may be other issues relating to the
    breach of contract claim not raised in the first trial or considered
    in this appeal. Accordingly, we are in no position to enter
    judgment in Gail’s favor, and leave the scope of the retrial of
    Gail’s claims to the sound discretion of the trial court.
    Additionally, Gail concedes that the bad faith claim must
    be retried. Thus, her request for judgment on the contract claim
    upon remand would appear to be premature, given that it could
    result in multiple judgments relating to the same controversy.
    (See City of Hanford v. Superior Court (1989) 
    208 Cal.App.3d 580
    , 588 [“As a general rule, there is only one final judgment in
    an action, one which finally determines the rights of the parties
    in relation to the matter in controversy.”].)
    Gail’s plea for an “award [of] prejudgment interest” is
    premised on her entitlement to a judgment for $181,850 on her
    contract claim. Because she has not explained why we should
    direct the trial court to issue the $181,850 judgment on remand,
    her request for prejudgment interest is not yet ripe. (See Wilson
    & Wilson v. City Council of Redwood City (2011) 
    191 Cal.App.4th 1559
    , 1573 [“California courts will decide only justiciable
    controversies. [Citations.] . . . Justiciability thus ‘involves the
    intertwined criteria of ripeness and standing. A controversy is
    “ripe” when it has reached, but has not passed, the point that the
    48
    facts have sufficiently congealed to permit an intelligent and
    useful decision to be made.’ [Citation.]”].)
    Lastly, Gail asks us to instruct the trial court to conduct a
    trial on whether “eight of XL Specialty’s affiliates” (i.e., all
    defendants other than XL Specialty) are “jointly and severally
    liable for its obligations” “on the theory that they were engaged in
    a partnership with XL Specialty . . . .” Although Gail
    (a) complains in the procedural summary section of her opening
    brief that the court denied her “motion to set a phase 3 trial on
    the partnership issue against” these defendants and (b) suggests
    the court should have submitted the matter to the jury, she offers
    no legal analysis on this issue. We thus do not address this issue
    further.35 (See Hernandez, supra, 37 Cal.App.5th at p. 277.)
    35  We note that because our unqualified reversal of the
    judgment renders the case at large for the further proceedings,
    the trial court may revisit this issue upon remand. (See In re
    Anna S. (2010) 
    180 Cal.App.4th 1489
    , 1499–1500 [“ ‘The effect of
    an unqualified reversal (“the judgment is reversed”) is to vacate
    the judgment, and to leave the case “at large” for further
    proceedings.’ ”].) For that same reason, we need not specifically
    instruct the trial court to retry the bad faith claim.
    49
    DISPOSITION
    The judgment is reversed. Appellant Gail Hollander is
    awarded her costs on appeal.
    NOT TO BE PUBLISHED.
    BENDIX, J.
    We concur:
    ROTHSCHILD, P. J.
    MORI, J.*
    * Judge of the Los Angeles County Superior Court,
    assigned by the Chief Justice pursuant to article VI, section 6 of
    the California Constitution.
    50