Contreras-Velazquez v. Family Health Centers of San Diego, Inc. ( 2021 )


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  • Filed 4/7/21 (unmodified opn. attached)
    CERTIFIED FOR PUBLICATION
    COURT OF APPEAL, FOURTH APPELLATE DISTRICT
    DIVISION ONE
    STATE OF CALIFORNIA
    ROSARIO CONTRERAS-VELAZQUEZ,                      D075577
    Plaintiff and Appellant,
    v.                                         (Super. Ct. No. 37-2014-
    00026469-CU-WT-CTL)
    FAMILY HEALTH CENTERS OF SAN
    DIEGO, INC.,                                      ORDER MODIFYING OPINION
    AND DENYING REHEARING
    Defendant and Appellant.
    NO CHANGE IN JUDGMENT
    THE COURT:
    It is ordered that the opinion filed herein on March 18, 2021, be
    modified as follows:
    1.     On page 13, line 4, the sentence commencing with “Because the entire”
    and ending with “preclusion doctrine” is modified to read as follows:
    Because the entire judgment entered on the first jury’s special
    verdict was vacated and held in abeyance, the first jury’s ability-
    to-perform findings were not final when Family Health tried to
    invoke the issue preclusion doctrine.
    2.     On page 13, the first sentence of the first full paragraph is modified to
    read as follows:
    Family Health asserts three arguments concerning the alleged
    finality of the first jury’s ability-to-perform findings.
    3.     On page 16, the third paragraph is modified to read as follows:
    Given the absence of finality, the trial court properly declined to
    apply issue preclusion to the first jury’s ability-to-perform
    findings.
    There is no change in the judgment.
    The petition for rehearing is denied.
    McCONNELL, P. J.
    Copies to: All parties
    2
    Filed 3/18/21 (unmodified opinion)
    CERTIFIED FOR PUBLICATION
    COURT OF APPEAL, FOURTH APPELLATE DISTRICT
    DIVISION ONE
    STATE OF CALIFORNIA
    ROSARIO CONTRERAS-VELAZQUEZ,                 D075577
    Plaintiff and Appellant,
    v.                                    (Super. Ct. No. 37-2014-
    00026469-CU-WT-CTL)
    FAMILY HEALTH CENTERS OF SAN
    DIEGO, INC.,
    Defendant and Appellant.
    APPEALS from a judgment and a postjudgment order of the Superior
    Court of San Diego County, Jeffrey B. Barton, Judge. Affirmed.
    Mulvaney Barry Beatty Linn & Mayers, John A. Mayers, Patrick L.
    Prindle; Law Offices of Mary A. Lehman and Mary A. Lehman, for Defendant
    and Appellant.
    Law Office of Martin N. Buchanan, Martin N. Buchanan; Hogue &
    Belong, Jeffrey L. Hogue and Tyler Belong, for Plaintiff and Appellant.
    I
    INTRODUCTION
    Rosario Contreras-Velazquez (Velazquez) sued her former employer,
    Family Health Centers of San Diego, Inc. (Family Health), alleging disability
    discrimination and related causes of action after she suffered a work-related
    injury and Family Health terminated her employment. A jury found Family
    Health not liable, but the trial court ordered a new trial as to three of
    Velazquez’s causes of action after finding the evidence was insufficient to
    support the jury’s verdict—a ruling we affirmed in a prior appeal.
    (Contreras-Velazquez v. Family Health Centers of San Diego, Inc. (Aug. 9,
    2017, D071083) [nonpub. opn.] (hereafter, Velazquez I).)
    At the ensuing retrial, a jury found in favor of Velazquez. The jury
    awarded her $915,645 in compensatory damages and $5 million in punitive
    damages. However, the trial court granted in part a motion for judgment
    notwithstanding the verdict (JNOV) and reduced the punitive damages
    award to $1,831,290 (a 2:1 ratio of punitive to compensatory damages). The
    court reasoned a punitive damages award equal to twice the compensatory
    damages award was the maximum amount permissible under the due process
    clause of the Fourteenth Amendment to the United States Constitution.
    Family Health appeals the judgment and contends certain special
    verdict findings returned by the first jury estopped Velazquez from prevailing
    at the retrial under the issue preclusion doctrine. Family Health also
    appeals the JNOV order on the basis that the reduced punitive damages
    award remains grossly excessive in violation of Family Health’s due process
    rights. Family Health requests the punitive damages award be further
    reduced to $915,645 (a 1:1 ratio of punitive to compensatory damages).
    Velazquez cross-appeals the JNOV order and requests reinstatement of the
    $5 million punitive damages award.
    We conclude the first jury’s special verdict findings did not constitute a
    final adjudication of any issue and, therefore, the trial court correctly ruled
    that the issue preclusion doctrine did not require entry of judgment in Family
    2
    Health’s favor. Further, we conclude the trial court properly reduced the
    punitive damages award to an amount equal to twice the compensatory
    damages award—and no further. Therefore, we affirm both the judgment
    and the JNOV order.
    II
    BACKGROUND
    A
    Velazquez’s Termination
    From 2003 to 2006, Velazquez worked as a medical records clerk and a
    patient service representative for Family Health, a non-profit organization
    that operates community health clinics. She stopped working for Family
    Health in 2006, but was rehired to Family Health’s medical records
    department in 2008.
    In 2012, Velazquez suffered a work-related repetitive stress injury to
    her right upper arm. She underwent surgery to treat the injury, but the
    surgery was not effective.
    Velazquez returned to work after her surgery and, in December 2013,
    was transferred to Family Health’s call center to work as an appointment
    technician. In her new position, Velazquez was required to use a headset and
    a computer mouse repetitively for approximately 6–8 hours per day. Family
    Center provided Velazquez a right-handed computer mouse and a pull-out
    tray for her mouse situated on the right side of her desk.
    Within days of beginning her new position, Velazquez experienced pain
    in her right arm. She told her supervisor about her condition and requested
    an accommodation such as a left-handed mouse or a roller mouse. Family
    Health provided Velazquez a roller mouse, but it did not function properly. A
    week and a half after Velazquez began her new position, Velazquez’s
    3
    supervisor instructed her to stop coming into work, schedule an appointment
    with her doctor, and provide a doctor’s report before returning to work.
    The next day, Velazquez saw her doctor, who prepared a report
    indicating Velazquez complained of pain on both sides, did not feel able to do
    her usual job duties, and wanted to be taken completely off work because of
    significant discomfort. Nonetheless, the report indicated she could return to
    modified work with four restrictions: (1) “Limited use of right upper
    extremity”; (2) “Repetitive hand, wrist and keyboard work limited to 10
    minutes per hour”; (3) “No overhead lifting or reaching with the right upper
    extremity”; and (4) “No forceful pushing and pulling with the right upper
    extremity.” The report stated Velazquez was “eventually going to wind up
    with some fairly profound limitations in the long run” and Family Health
    should contact her doctor to discuss her work status because “whatever they
    have her doing at work is just aggravating everything, which is going to be to
    nobody’s advantage.”
    A few days after the doctor’s visit, Velazquez provided the doctor’s
    report to her supervisor and spoke with a human resources representative
    regarding her injury. The human resources representative instructed
    Velazquez to refrain from coming into work and to continue seeing her doctor.
    For the next three months, Velazquez did not come into work per her
    instructions. She visited her doctor once per month and provided Family
    Health a doctor’s report after each visit.
    Family Health did not contact Velazquez’s doctor to discuss possible
    work arrangements to accommodate her injury. However, one of Family
    Health’s human resources representatives searched online for employment
    positions that were available and suitable for Velazquez given her
    4
    qualifications and work restrictions. She was unable to identify a position
    appropriate for Velazquez.
    Family Health terminated Velazquez’s employment in April 2014. In
    two separate conversations, Velazquez told one of Family Health’s human
    resources representatives she wanted to remain employed and asked whether
    there were any job positions available for her. The human resources
    representative stated Family Health could not accommodate Velazquez’s
    disability and could no longer employ her.
    B
    The First Trial
    Velazquez sued Family Health alleging six causes of action under the
    Fair Employment and Housing Act (FEHA): disparate treatment based on
    physical disability (Gov. Code, § 12940, subd. (a)); failure to accommodate
    physical disability (id., § 12940, subd. (m)); failure to engage in the
    interactive process (id., § 12940, subd. (n)); hostile work environment (id.,
    § 12940, subd. (j)); retaliation (id., § 12940, subd. (h)); and failure to prevent
    discrimination (id., § 12940, subd. (k)); as well as a cause of action for
    wrongful termination in violation of public policy.
    The case proceeded to a jury trial resulting in a verdict in favor of
    Family Health on all seven causes of action. For the disparate treatment and
    failure to accommodate causes of action, the jury returned special verdict
    findings that Velazquez was unable to perform essential job duties with
    reasonable accommodation for her physical disability. For the interactive
    process cause of action, the jury returned a special verdict finding that
    Family Health did not fail to participate in a timely, good-faith interactive
    process with Velazquez to determine whether a reasonable accommodation
    could be made. For the failure to prevent discrimination cause of action, the
    5
    jury returned a special verdict finding that Family Health did not fail to take
    all reasonable steps to prevent discrimination. The jury found Family Health
    not liable on the remaining causes of action for reasons not pertinent to this
    appeal.
    After the court entered judgment in favor of Family Health, Velazquez
    moved for a new trial on grounds that the evidence was insufficient to justify
    the verdict. In her motion, she did not limit the scope of her request for a
    new trial; therefore, she presumably sought a new trial as to all seven causes
    of action. However, in a supplemental brief filed with the court’s permission,
    Velazquez limited the scope of her new trial request to three causes of
    action—the FEHA causes of action for failure to accommodate, failure to
    engage in the interactive process, and failure to prevent discrimination.
    The court granted the motion for a new trial as limited by Velazquez in
    her supplemental brief. The new trial order stated in relevant part as
    follows: “It is not only the right, but the duty of the trial court to grant a new
    trial when, in its opinion, the court believes the weight of the evidence to be
    contrary to the finding of the jury. [Citation.] [¶] [Velazquez] has met her
    burden on this motion. [¶] The weight of the evidence in this case was that
    (1) [Family Health] failed to participate in a timely, good faith interactive
    process with [Velazquez] to determine whether reasonable accommodation
    could be made; (2) [Velazquez] was able to perform essential job duties with
    reasonable accommodation for the physical disability; and (3) [Family Health]
    failed to provide reasonable accommodation for [Velazquez].” Based on these
    findings, the court ordered a new trial for the failure to accommodate, failure
    to engage in the interactive process, and failure to prevent discrimination
    causes of action.
    6
    C
    The First Appeal
    Family Health appealed the order granting a partial new trial. It
    argued among other things that substantial evidence did not support the trial
    court’s reasons for granting a new trial.
    We rejected Family Health’s sufficiency of the evidence argument and
    affirmed the partial new trial order. (Velazquez I, supra, D071083.) In
    relevant part, we concluded as follows:
    “The [trial] court found the weight of the evidence showed
    Velazquez was qualified for and could perform the appointment
    technician position with reasonable accommodation…. There is
    substantial evidence to support the [trial] court’s determination.
    [¶] . . . [¶]
    “Regarding the existence of a reasonable accommodation,
    the evidence showed Velazquez could perform the job with her
    left hand if she had an operational roller mouse. [Citation.]
    Family Health provided her with a defective roller mouse and,
    when Velazquez pointed this out to Family Health, Family
    Health indicated it would try to get her a new mouse, but there is
    no evidence it did so….
    “Regarding Family Health’s engagement in the interactive
    process, the evidence shows Family Health engaged in the
    process until Velazquez aggravated her injury working as an
    appointment technician. At that point, Family Health believed
    no further accommodations for the appointment technician
    position could reasonably and effectively be made because Family
    Health mistakenly believed Velazquez was restricted from using
    both of her hands repetitively. [Citation.] Family Health based
    its mistaken belief on limitations specified in admittedly vague
    doctor’s reports, the import of which Family Health did not
    attempt to clarify with Velazquez’s doctor despite language in one
    of the reports inviting a conversation between the doctor and
    Family Health to discuss Velazquez’s limitations.
    [¶] . . . [¶]
    7
    “As there is substantial evidence to support the [trial]
    court’s reasons for granting a new trial, we conclude the court did
    not abuse its discretion in doing so. We, therefore, affirm the
    order.”
    (Velazquez I, supra, D071083.)
    D
    The Retrial
    On remand, Family Health moved for summary judgment on grounds
    that issue preclusion foreclosed Velazquez from prevailing on any of the three
    causes of action that were the subject of the partial new trial order. Family
    Health asserted that all three causes of action required Velazquez to show
    that she was able to perform her essential job duties with reasonable
    accommodation for her disability. According to Family Health, the first jury
    resolved this issue against Velazquez when it returned its special verdict
    finding Family Health not liable for disparate treatment based on physical
    disability. As noted, Velazquez did not pursue—and the trial court did not
    grant—a new trial for Velazquez’s disparate treatment cause of action.
    The trial court denied Family Health’s motion for summary judgment,
    reasoning as follows: “The issue of whether Plaintiff could have performed
    her essential job duties with reasonable accommodation as it related to the
    three causes of action remaining has not been finally adjudicated and
    collateral estoppel, therefore, does not bar [Velazquez] from proceeding on the
    three pending causes of action.” The court added that it “saw no persuasive
    authority to support [Family Health’s] position … that because a trial court
    granted a new trial on less than all the causes of action (thereby simply
    reducing [Velazquez’s] claims) that [Velazquez] nevertheless had to proceed
    to overturn the jury’s findings as to any cause of action containing a common
    element.”
    8
    Family Health repeated its issue preclusion argument in a pretrial
    motion in limine and a motion for judgment on the pleadings. The court
    denied the motion in limine without elaboration. It is not apparent from the
    appellate record whether the trial court adjudicated Family Health’s motion
    for judgment on the pleadings.1
    At the retrial, a jury found in favor of Velazquez on all three causes of
    action. It awarded Velazquez $915,645 in compensatory damages consisting
    of $115,645 for past economic loss, $50,000 for future economic loss, $450,000
    for past non-economic loss, and $300,000 for future non-economic loss. It also
    returned a special verdict finding Family Health engaged in conduct with
    malice, oppression, or fraud. Following a bifurcated trial on the issue of
    punitive damages, the jury awarded Velazquez $5 million in punitive
    damages. The court entered judgment in favor of Velazquez in the amount of
    $5,915,645.
    Thereafter, Family Health filed a motion for JNOV arguing, among
    other things, that the punitive damages award was grossly excessive in
    violation of Family Health’s due process rights. The court granted the motion
    in part. It found, on the one hand, that Family Health’s conduct “appear[ed]
    to be the product of neglect as opposed to intentional malice,” the
    compensatory damages award was “substantial,” and the award for
    noneconomic damages appeared to contain a “punitive element,” factors that
    weighed in favor of a reduced punitive damages award. It found, on the other
    hand, that Family Health’s conduct was at least moderately reprehensible
    because it caused Velazquez physical harm in the form of emotional distress,
    Velazquez was financially vulnerable, and Family Health engaged in a
    1     Family Health states without record support that the trial court denied
    its motion for judgment on the pleadings.
    9
    “course of conduct showing a conscious disregard [for] the health, safety and
    rights of [Velazquez],” factors that weighed against a reduction of the
    punitive damages award. Based on these findings, the court determined a
    2:1 ratio of punitive to compensatory damages was the maximum
    constitutionally-permissible ratio for any punitive damages award. It
    therefore reduced the punitive damages award from $5 million to $1,831,290.
    The court subsequently awarded Velazquez attorney fees and costs
    totaling approximately $1.1 million.
    III
    DISCUSSION
    A
    Issue Preclusion Did Not Require Entry of Judgment in
    Favor of Family Health2
    Family Health contends the trial court erred in declining to give
    preclusive effect to the findings of the first jury—which it returned as part of
    its special verdict on Velazquez’s disparate treatment cause of action—that
    Velazquez was not able to perform the essential duties of her job with
    reasonable accommodation for her disability. According to Family Health,
    this ability-to-perform issue was an essential element of all three of the
    causes of action in the retrial. Family Health asserts the issue preclusion
    doctrine, properly applied as to the ability-to-perform issue, required the trial
    court to enter judgment in Family Health’s favor as to all three of the causes
    of action for which a new trial was ordered.
    2      The terms “issue preclusion” and “collateral estoppel” are sometimes
    used interchangeably. The Supreme Court “use[s] ‘issue preclusion’ in place
    of ‘direct or collateral estoppel[.]’ ” (Samara v. Matar (2018) 
    5 Cal.5th 322
    ,
    326.) We will follow the Supreme Court’s lead and use the term “issue
    preclusion” to refer to the preclusion doctrine under discussion here.
    10
    Velazquez asserts Family Health waived or forfeited its issue
    preclusion argument by failing to raise it in the Velazquez I appeal.3 To the
    extent the argument is adequately preserved, Velazquez contends the
    argument is meritless because the first jury did not finally adjudicate
    Velazquez’s ability to perform, issue preclusion does not apply to proceedings
    in the same litigation, the ability-to-perform issue was not an essential
    element of all three causes of action in the retrial, and the public policies
    underpinning the equitable issue preclusion doctrine did not support the
    application of issue preclusion in this case.
    1
    Legal Principles
    Issue preclusion “precludes relitigation of issues argued and decided in
    prior proceedings. [Citation.] Traditionally, we have applied the doctrine
    only if several threshold requirements are fulfilled. First, the issue sought to
    be precluded from relitigation must be identical to that decided in a former
    proceeding. Second, this issue must have been actually litigated in the
    former proceeding. Third, it must have been necessarily decided in the
    former proceeding. Fourth, the decision in the former proceeding must be
    final and on the merits. Finally, the party against whom preclusion is sought
    must be the same as, or in privity with, the party to the former proceeding.
    [Citations.]’ ” (Hernandez v. City of Pomona (2009) 
    46 Cal.4th 501
    , 511.)
    “Besides the classic five criteria for applicability, ‘[t]here is an equitable
    component to [issue preclusion]’ as well. [Citation.] ‘ “[E]ven where the
    3     In connection with this argument, Velazquez seeks judicial notice of
    appellate briefing and the appellate docket from the Velazquez I appeal.
    Because we conclude Family Health’s collateral estoppel argument fails on
    the merits, we deny the request for judicial notice as unnecessary to the
    disposition of this appeal.
    11
    technical requirements are all met, the doctrine is to be applied ‘only where
    such application comports with fairness and sound public policy.’ ” ’ ” (Union
    Pacific Railroad Co. v. Santa Fe Pacific Pipelines, Inc. (2014) 
    231 Cal.App.4th 134
    , 185.) Thus, a court must consider whether application of the issue
    preclusion doctrine would comport with the doctrine’s core policies, namely
    the preservation of the integrity of the judicial system, the promotion of
    judicial economy, and the protection of litigants from harassment by
    vexatious litigation. (Lucido v. Superior Court (1990) 
    51 Cal.3d 335
    , 343
    (Lucido).)
    2
    Application
    Velazquez asserts several arguments as to why issue preclusion did not
    bar her causes of action in the retrial. We do not address all of Velazquez’s
    arguments because one will suffice: the first jury’s findings concerning
    Velazquez’s ability to perform was not preclusive because it was not final.
    After the first jury returned its verdict and the trial court entered
    judgment in Family Health’s favor, the court granted a partial new trial as to
    three causes of action. “When [the] court grant[ed] [the] partial new trial,
    ‘the new trial order ha[d] the effect of vacating the entire judgment and
    holding in abeyance the portions which [were] not subject to a new trial until
    one final judgment [could] be entered.’ ” (Newstart Real Estate Investment
    LLC v. Huang (2019) 
    37 Cal.App.5th 159
    , 163–164, quoting Beavers v.
    Allstate Ins. Co. (1990) 
    225 Cal.App.3d 310
    , 329 (Beavers).) Thus, “there was
    no final judgment; it was vacated by operation of law” when the trial court
    granted the partial new trial. (Newstart, at p. 164; see Ferraro v. Pacific
    Finance Corp. (1970) 
    8 Cal.App.3d 339
    , 345 [an “order granting a limited new
    trial ha[s] the effect of vacating the earlier judgment.”].) And, our
    12
    subsequent affirmance of the partial new trial order guaranteed that “the
    underlying judgment [was] ‘absolutely vacated.’ ” (Pacific Corporate Group
    Holdings, LLC v. Keck (2014) 
    232 Cal.App.4th 294
    , 304 (Keck), italics added.)
    Because the entire judgment entered on the first jury’s special verdict was
    vacated and held in abeyance, the first jury’s ability-to-pay findings were not
    final when Family Health tried to invoke the issue preclusion doctrine.
    Family Health asserts three arguments concerning the alleged finality
    of the first jury’s ability-to-pay findings. First, it argues an aggrieved party
    can always appeal a portion of a judgment unaffected by a partial new trial
    order; therefore, Family Health claims the first jury’s ability-to-perform
    findings became final when Velazquez did not appeal the judgment entered
    on the first jury’s verdict. In support of this argument, Family Health cites
    language from two decisions, Baker v. American Horticulture Supply, Inc.
    (2010) 
    186 Cal.App.4th 1059
     (Baker) and Prichard v. Liberty Mutual Ins. Co.
    (2000) 
    84 Cal.App.4th 890
     (Prichard), suggesting a party can “attack even
    those parts of [a] judgment that [are] not subject to [a] new trial order” on
    appeal after an order granting a partial new trial. (Prichard, at p. 901; see
    Baker, at p. 1071, fn. 5.) We are not persuaded.
    The Baker and Prichard decisions both cite another decision, Beavers,
    supra, 
    225 Cal.App.3d 310
    , for the proposition that a party can challenge on
    appeal the parts of a judgment not subject to a partial new trial order.
    (Prichard, supra, 84 Cal.App.4th at p. 901; Baker, supra, 186 Cal.App.4th at
    p. 1071, fn. 5.) In Beavers, the court articulated the general rule, discussed
    above, “that a partial new trial order vacates and holds in abeyance the
    entire judgment.” (Beavers, at p. 330.) It then recognized an exception to the
    general rule, stating that “ ‘when an appeal is taken from [a new trial] order
    the vacating effect is suspended, and the judgment remains effective for the
    13
    purpose of an appeal from the judgment.’ ” (Ibid., quoting Spencer v. Nelson
    (1947) 
    30 Cal.2d 162
    , 164.) Baker and Prichard cite the Beavers exception
    without further elaboration. (Prichard, at p. 901; Baker, at p. 1071, fn. 5.)
    The exception referenced in Beavers merely stands for the proposition
    that a protective cross-appeal may be filed by a party whose motion for a new
    trial has been granted. (Keck, supra, 232 Cal.App.4th at p. 304.) “The cross-
    appeal is ‘protective’ because it ensures the right to obtain appellate review of
    the judgment if the order granting a new trial is reversed. [Citations.] [¶]
    ‘The cross-appeal from the judgment is only operative if the order granting
    the new trial is reversed thus reinstating the judgment.’ [Citation.] ‘The
    reviewing court will first consider the main appeal from the order granting a
    new trial and will decide the cross-appeal from the judgment only if it
    reverses the order. [Citations.] But if, as is usual, the order granting a new
    trial is affirmed, the effect is that there is no longer a final judgment.”
    (Grobeson v. City of Los Angeles (2010) 
    190 Cal.App.4th 778
    , 798–799.)
    As this court has recognized, the availability of a protective cross-
    appeal does not—as the Baker and Prichard decisions might be read to
    suggest—supplant “the ‘settled’ rule … that where a reviewing court affirms
    an order granting a partial new trial, issues that are unrelated to the new
    trial order must await review in an appeal from the final judgment.” (Keck,
    supra, 232 Cal.App.4th at p. 305, italics added.) Pursuant to this settled
    rule, we reject Family Health’s claim that a party can always seek immediate
    review of any portion of a judgment unaffected by a partial new trial order.
    Next, Family Health argues that even if a partial new trial order may
    vacate the entire judgment in some circumstances, it does not (or should not)
    vacate the entire judgment in other circumstances—where, as here, the new
    trial order mandates a retrial for some causes of action and does not require a
    14
    retrial for other causes of action. Under this theory, Family Health contends
    a portion of the underlying judgment—the portion finding Family Health not
    liable as to certain causes of action—was left untouched by the partial new
    trial order and became final when Velazquez did not appeal the judgment
    entered on the first jury’s verdict.
    Family Health’s argument reflects a misunderstanding concerning the
    reason why the entire judgment is vacated when a partial new trial is
    ordered. When a new trial is granted in part, the entire judgment is vacated
    so as to avoid a possible violation of the one final judgment rule. (Beavers,
    supra, 225 Cal.App.3d at p. 329; Love v. Wolf (1967) 
    249 Cal.App.2d 822
    ,
    840.) Vacatur of the entire judgment guarantees that if a partial new trial
    order is affirmed, “ ‘there will be no final judgment until the [re]trial … ends
    …..’ ” (Beavers, at p. 329.) “Were the rule otherwise, two appealable
    judgments would be entered in violation of the one judgment rule.” (Ibid.)
    That is precisely the problematic outcome that would occur here if we
    were to adopt Family Health’s novel argument. Under Family Health’s
    theory, it would be acceptable for one judgment to be entered as to a subset of
    Velazquez’s causes of action and a second judgment to be entered (after
    affirmance of the partial new trial order and the retrial) as to her remaining
    causes of action. This would violate the one final judgment rule, which states
    that “ ‘ “an appeal may be taken only from the final judgment in an entire
    action.” ’ ” (In re Baycol Cases I & II (2011) 
    51 Cal.4th 751
    , 756; see Kurwa v.
    Kislinger (2013) 
    57 Cal.4th 1097
    , 1107 [“The one final judgment rule does not
    permit parties ‘to separate [their] causes of action into two compartments for
    separate appellate treatment at different points in time.’ ”].) Thus, we
    decline to adopt Family Health’s theory of appealability.
    15
    Finally, Family Health contends the first jury’s special verdict findings
    were sufficiently final even if Velazquez did not yet have an opportunity to
    appeal them. There is no merit to this claim. An adjudication is final for
    issue preclusion purposes if it is “free from direct attack ….” (Lucido, supra,
    51 Cal.3d at p. 342; Mueller v. J.C. Penney Co. (1985) 
    173 Cal.App.3d 713
    ,
    719 [“For purposes of [issue preclusion], a judgment free from direct attack is
    a final judgment.”].) An adjudication is not final “if an appeal is pending or
    could still be taken.” (Riverside County Transportation Com. v. Southern
    California Gas Co. (2020) 
    54 Cal.App.5th 823
    , 838; People v. Burns (2011)
    
    198 Cal.App.4th 726
    , 731 [“the judgment is not final and preclusive if it is
    still subject to direct attack”].)
    Here, the first jury’s special verdict findings remained vulnerable to
    direct attack at the time Family Health tried to invoke collateral estoppel
    because Velazquez still could have challenged the findings on appeal from the
    final judgment after the retrial. Because an appeal of the first jury’s findings
    was still possible when Family Health sought to invoke collateral estoppel,
    the jury’s findings were not a final adjudication entitled to a preclusive effect.
    Given the absence of finality, the trial court properly declined to apply
    issue preclusion to the first jury’s ability-to-pay findings.4
    B
    The Reduction to the Punitive Damages Award was Proper
    Family Health also appeals the partial JNOV order reducing the
    punitive damages award from $5 million to $1,831,290 (a 2:1 ratio of punitive
    4      Family Health claims for the first time in its reply brief that the first
    and second juries’ verdicts are irreconcilable. Because Family Health failed
    to raise its inconsistent verdicts argument in its opening brief, the argument
    is forfeited. (High Sierra Rural Alliance v. County of Plumas (2018) 
    29 Cal.App.5th 102
    , 111, fn. 2.)
    16
    to compensatory damages). It contends any punitive damages award
    exceeding $915,645 (a 1:1 ratio of punitive to compensatory damages) violates
    its federal due process rights.
    Velazquez cross-appeals the partial JNOV order and asserts the jury’s
    original punitive damages award of $5 million (a 5.46:1 ratio of punitive to
    compensatory damages) was constitutionally permissible. On this basis,
    Velazquez seeks reinstatement of the original $5 million punitive damages
    award.
    1
    Legal Principles
    “In our judicial system, ‘[a]lthough compensatory damages and punitive
    damages are typically awarded at the same time by the same decisionmaker,
    they serve distinct purposes. The former are intended to redress the concrete
    loss that the plaintiff has suffered by reason of the defendant’s wrongful
    conduct. [Citations.] The latter ... operate as “private fines” intended to
    punish the defendant and to deter future wrongdoing.’ ” (Nickerson v.
    Stonebridge Life Ins. Co. (2016) 
    63 Cal.4th 363
    , 371 (Nickerson I); State Farm
    Mut. Auto. Ins. Co. v. Campbell (2003) 
    538 U.S. 408
    , 416 (State Farm)
    [“ ‘Punitive damages may properly be imposed to further a State’s legitimate
    interests in punishing unlawful conduct and deterring its repetition’ ”].)
    “States necessarily have considerable flexibility in determining the
    level of punitive damages that they will allow in different classes of cases and
    in any particular case.” (BMW of N. Am., Inc. v. Gore (1996) 
    517 U.S. 559
    ,
    568 (Gore).) However, “[t]he due process clause of the Fourteenth
    Amendment to the United States Constitution places constraints on state
    court awards of punitive damages.” (Roby v. McKesson Corp. (2009) 
    47 Cal.4th 686
    , 712 (Roby).) In particular, due process prohibits the imposition
    17
    of grossly excessive or arbitrary punitive damages awards, “ ‘for due process
    entitles a tortfeasor to “ ‘fair notice not only of the conduct that will subject
    him to punishment, but also of the severity of the penalty that a State may
    impose.’ ” ’ [Citation.]” (Roby, at p. 712.)
    The U.S. Supreme Court has articulated “a set of substantive
    guideposts that reviewing courts must consider in evaluating the size of
    punitive damages awards: ‘(1) the degree of reprehensibility of the
    defendant’s misconduct; (2) the disparity between the actual or potential
    harm suffered by the plaintiff and the punitive damages award; and (3) the
    difference between the punitive damages awarded by the jury and the civil
    penalties authorized or imposed in comparable cases.’ ” (Nickerson I, supra,
    63 Cal.4th at pp. 371–372, quoting State Farm, 
    supra,
     538 U.S. at p. 418.)
    “A trial court conducts this inquiry in the first instance; its application
    of the factors is subject to de novo review on appeal.” (Nickerson I, supra, 63
    Cal.4th at p. 372.) “This ‘[e]xacting appellate review’ is intended to ensure
    punitive damages are the product of the ‘ “ ‘application of law, rather than a
    decisionmaker’s caprice.’ ” ’ ” (Simon v. San Paolo U.S. Holding Co., Inc.
    (2005) 
    35 Cal.4th 1159
    , 1172 (Simon).) “[F]indings of historical fact made in
    the trial court are still entitled to the ordinary measure of appellate
    deference” and form the basis for a reviewing court’s punitive damage
    analysis so long as substantial evidence supports the trial court’s findings.
    (Ibid.)
    18
    2
    Application
    i
    Reprehensibility
    Of the three guideposts articulated by the U.S. Supreme Court, “the
    most important is the degree of reprehensibility of the defendant’s conduct.”
    (Roby, 
    supra,
     47 Cal.4th at p. 713; see State Farm, 
    supra,
     538 U.S. at p. 418.)
    In assessing reprehensibility, we must consider the following five factors:
    “whether ‘[1] the harm caused was physical as opposed to economic; [2] the
    tortious conduct evinced an indifference to or a reckless disregard of the
    health or safety of others; [3] the target of the conduct had financial
    vulnerability; [4] the conduct involved repeated actions or was an isolated
    incident; and [5] the harm was the result of intentional malice, trickery, or
    deceit, or mere accident.’ ” (Roby, at p. 713, quoting State Farm, at p. 419.)
    The first reprehensibility factor is present here because, as the trial
    court found, Family Health’s conduct caused Velazquez physical harm in the
    form of emotional and mental distress. (See Roby, 
    supra,
     47 Cal.4th at
    p. 713; Tilkey v. Allstate Ins. Co. (2020) 
    56 Cal.App.5th 521
    , 559 (Tilkey)
    [“Harm is physical when it affects emotional and mental health and is not
    purely economic.”].) Witnesses testified Velazquez suffered depression,
    anxiety, sleep loss, and suicidal thoughts due to the termination of her
    employment and the resulting financial insecurity she experienced. Further,
    Velazquez claimed noneconomic damages for mental suffering, loss of
    enjoyment of life, inconvenience, grief, anxiety, humiliation, and emotional
    distress, and the jury awarded her $750,000 in noneconomic damages. Under
    these circumstances, the first reprehensibility factor weighs in favor of an
    aggravated punitive damages award.
    19
    The second reprehensibility factor is present as well. Family Health
    reasonably could have foreseen its discriminatory conduct “would affect
    [Velazquez’s] emotional well–being, and therefore [its] ‘conduct evinced an
    indifference to or a reckless disregard of the health or safety of others.’ ”
    (Roby, supra, 47 Cal.4th at p. 713.) Velazquez was a physically-disabled,
    middle-aged immigrant who did not have a college degree. After Family
    Health told her of its decision to terminate her employment, she literally
    begged Family Health to continue employing her because “it was very
    necessary for [her] to continue at work” and she “need[ed] [her] job.” Despite
    these pleas, Family Health proceeded with its discriminatory termination of
    Velazquez’s employment, thereby depriving her of a vital source of income.
    Family Health asserts it terminated Velazquez’s employment not out of
    indifference for her health and safety, but rather to protect her from suffering
    further work-related injuries. In asking us to accept this farfetched
    assertion, Family Health ignores that the trial court made an express
    finding—a finding well supported by the evidence—that its conduct “show[ed]
    a conscious disregard of the health, safety, and rights of [Velazquez].” It is
    not our role to “reweigh the evidence, evaluate the credibility of witnesses or
    indulge in inferences contrary to the findings of the trial court.” (In re
    Michael G. (2012) 
    203 Cal.App.4th 580
    , 589; see Bankhead v. ArvinMeritor,
    Inc. (2012) 
    205 Cal.App.4th 68
    , 77 [“[W]e, as an ‘appellate court[,] cannot
    reweigh the credibility of witnesses or resolve conflicts in the evidence.’ ”].)
    Family Health also claims the second reprehensibility factor is not
    present because it never disregarded the health or safety of persons other
    than Velazquez. However, the second reprehensibility factor may be present
    where, as here, the defendant has indifferently or recklessly disregarded the
    health and safety of the plaintiff alone. (See, e.g., Roby, 
    supra,
     
    47 Cal.4th at
    20
    p. 713; Colucci v. T-Mobile USA, Inc. (2020) 
    48 Cal.App.5th 442
    , 457
    (Colucci); Nickerson v. Stonebridge Life Insurance Co. (2016) 
    5 Cal.App.5th 1
    ,
    17 (Nickerson II); Century Surety Co. v. Polisso (2006) 
    139 Cal.App.4th 922
    ,
    965.) Because the trial court found that Family Health acted in conscious
    disregard for Velazquez’s health, safety, and rights, and Family Health does
    not challenge the sufficiency of the evidence supporting the court’s finding,
    we conclude the second reprehensibility factor is present.
    The third reprehensibility factor is present as well because Velazquez
    was a financially vulnerable victim. The evidence showed Velazquez
    remained unemployed for three and a half years after Family Health
    terminated her employment despite a concerted effort to obtain a new job.
    There was also evidence indicating Velazquez depleted her savings during
    this timeframe, became indebted, and was homeless for a period of time.
    Regarding the fourth reprehensibility factor, there was “scant evidence
    [Family Health engaged in] repeated misconduct of the sort that injured”
    Velazquez. (State Farm, 
    supra,
     538 U.S. at p. 423.) Velazquez introduced
    some evidence showing that over a span of several years a handful of Family
    Health’s approximately 1,500 employees filed lawsuits or administrative
    complaints alleging Family Health engaged in discriminatory conduct against
    the complainants. Nevertheless, Velazquez’s evidence disclosed virtually no
    information pertinent to the complainants’ allegations or the veracity of the
    complaints. On this record, we cannot conclude Family Health engaged in
    repeated acts of misconduct of the sort that harmed Velazquez.
    Velazquez notes that Family Health did not adopt written policies
    pertaining to its interactive process, which threatened harm to other
    employees. She also argues there was evidence high-level Family Health
    employees participated in, or were aware of, the termination of her
    21
    employment. Even if true, these issues are inapposite to the fourth
    reprehensibility factor, which “considers whether the tortfeasor was
    recidivist, i.e., whether its conduct involved repeated actions or was an
    isolated incident.” (Nickerson II, supra, 5 Cal.App.5th at p. 19.) Because
    Velazquez did not establish that Family Health engaged in repeat acts of
    misconduct, we conclude the fourth reprehensibility factor is absent.
    The fifth reprehensibility factor “is of little value in assessing a
    California punitive damages award because ‘accidentally harmful conduct
    cannot provide the basis for punitive damages under our law.’ ” (King v. U.S.
    Bank National Assn. (2020) 
    53 Cal.App.5th 675
    , 729.) Nonetheless, we note
    that the trial court made findings and observations concerning Family
    Health’s mental state that cut both ways.
    On the one hand, the court found, and we agree, that many of Family
    Health’s actions appeared to be the product of “neglect as opposed to
    intentional malice, such as [Family Health’s] failure to provide [Velazquez]
    with a proper mouse.” Indeed, there is no suggestion in the JNOV order, the
    parties’ briefs, or any portion of the appellate record of which we are aware
    suggesting Family Health deliberately shirked its duties to accommodate and
    engage in the interactive process. Rather, Family Health incorrectly believed
    it satisfied its legal obligations merely by providing Velazquez a defective
    roller mouse and searching online for substitute employment positions for
    her. On the other hand, the court noted there was evidence of deceit when
    Family Health filled out employment separation forms falsely stating
    Velazquez resigned—thus obscuring the real reason why her employment
    was terminated. The totality of Family Health’s conduct suggests the fifth
    reprehensibility factor is present but only to a minor degree.
    22
    In sum, some reprehensibility factors are present, while others are
    absent or present only to a small extent. On balance, we agree with the trial
    court’s assessment that Family Health’s conduct was moderately
    reprehensible.
    ii
    Disparity Between Compensatory Damages and Punitive Damages
    The second guidepost governing the constitutionality of a punitive
    damages award is “the disparity between the actual or potential harm
    suffered by the plaintiff and the punitive damages award.” (State Farm,
    supra, 538 U.S. at p. 418, citing Gore, 
    supra,
     517 U.S. at p. 575.)
    The U.S. Supreme Court has refrained from “identify[ing] concrete
    constitutional limits on the ratio between harm, or potential harm, to the
    plaintiff and the punitive damages award.” (State Farm, 
    supra,
     538 U.S. at
    p. 424; see Gore, 
    supra,
     517 U.S. at p. 582 [“we have consistently rejected the
    notion that the constitutional line is marked by a simple mathematical
    formula, even one that compares actual and potential damages to the
    punitive award”].) Nonetheless, it has “establish[ed] a type of presumption:
    ratios between the punitive damages award and the plaintiff’s actual or
    potential compensatory damages significantly greater than 9 or 10 to 1 are
    suspect and, absent special justification … cannot survive appellate scrutiny
    under the due process clause.” (Simon, supra, 35 Cal.4th at p. 1182.)
    “Multipliers less than nine or 10 are not, however, presumptively valid”
    under the due process clause. (Simon, 
    supra,
     35 Cal.4th at p. 1182.) “When
    compensatory damages are substantial, then a lesser ratio, perhaps only
    equal to compensatory damages, can reach the outermost limit of the due
    process guarantee.” (State Farm, 
    supra,
     538 U.S. at p. 426; see Bridgeport
    Music, Inc. v. Justin Combs Pub. (6th Cir. 2007) 
    507 F.3d 470
    , 487 [“a ratio in
    23
    the range of 1:1 to 2:1 is all that due process will allow” when only one
    reprehensibility factor is present and there is already a substantial
    compensatory damages award].) A lesser ratio may also be warranted where
    the compensatory damages award appears to contain a punitive element—for
    example, a substantial award of emotional distress damages. (State Farm, at
    p. 426; accord Simon, at p. 1189.) Ultimately, the precise amount of an
    award “must be based upon the facts and circumstances of the defendant’s
    conduct and the harm to the plaintiff.” (State Farm, at p. 425.)
    Here, the jury awarded Velazquez $915,645 in compensatory damages
    consisting of $165,645 for economic losses and $750,000 for noneconomic
    losses including pain and suffering. In our view, there can be no reasonable
    dispute the compensatory damages award was substantial, or as the trial
    court put it, “quite a handsome recovery.” Further, it is apparent the
    compensatory damages contain a punitive element. While the record
    supports a finding that Velazquez suffered noneconomic losses, the sheer
    amount of the damages that were awarded for noneconomic losses—$750,000,
    or 4.5 times the amount of Velazquez’s total economic losses—shows the
    compensatory damages award is to some extent duplicative of the punitive
    damages award. These factors warrant a lower ratio of punitive to
    compensatory damages.
    Family Health contends the maximum permissible ratio is 1:1 and,
    therefore, the trial court erred in reducing the punitive damages award only
    down to a 2:1 ratio. We disagree. Certainly, a 1:1 ratio of punitive to
    compensatory damages can in some cases—or perhaps in many cases where
    the compensatory damages award is substantial—be the constitutional
    maximum. (See, e.g., Roby, 
    supra,
     47 Cal.4th at pp. 718–720; Johnson v.
    Monsanto Co. (2020) 
    52 Cal.App.5th 434
    , 462.) However, “there is no fixed
    24
    formula that requires a court to set punitive damages equal to compensatory
    damages” whenever compensatory damages are substantial. (Johnson, at
    p. 462; see Bullock v. Philip Morris USA, Inc. (2011) 
    198 Cal.App.4th 543
    ,
    549 (Bullock) [“we do not regard the amount of compensatory damages as a
    fixed upper limit where damages are ‘substantial’ ”].) Because multiple
    reprehensibility factors are present in this case, we believe the circumstances
    dictate a constitutional maximum exceeding a 1:1 ratio. (See Colucci, supra,
    48 Cal.App.5th at pp. 459–460 [1.5-to-one ratio was the constitutional
    maximum where the compensatory damages award was substantial and
    defendant’s conduct had a “low to moderate degree of reprehensibility”].)
    Velazquez also disputes the trial court’s determination that the
    maximum constitutionally-permissible ratio is 2:1, but unlike Family Health
    she argues a larger ratio—5:1, or at minimum 4:1 or 3:1—is the correct ratio.
    She asserts Family Health was in excellent financial condition and, given
    Family Health’s wealth, a larger ratio is necessary to vindicate the state’s
    interest in punishment and deterrence.
    “Because a court reviewing the jury’s award for due process compliance
    may consider what level of punishment is necessary to vindicate the state’s
    legitimate interests in deterring conduct harmful to state residents, the
    defendant’s financial condition [is] a legitimate consideration in setting
    punitive damages.” (Simon, supra, 35 Cal.4th at p. 1185.) “ ‘[O]bviously, the
    function of deterrence ... will not be served if the wealth of the defendant
    allows him to absorb the award with little or no discomfort.’ ” (Ibid.; see
    Bullock, supra, 198 Cal.App.4th at p. 570 [the state’s “interests are not
    served if the amount awarded is so small in relation to the defendant’s
    wealth as to constitute only a nuisance or a routine cost of doing business”].)
    “On the other hand, ‘the purpose of punitive damages is not served by
    25
    financially destroying a defendant.’ ” (Simon, at p. 1185; see Grassilli v. Barr
    (2006) 
    142 Cal.App.4th 1260
    , 1290 [“A punitive damages ‘award should not
    be so high as to result in the financial ruin of the defendant.’ ”].)
    According to Family Health’s financial statements, Family Health had
    a net worth of approximately $213 million at the end of fiscal year 2017–
    2018. Accepting for purposes of this appeal Velazquez’s assessment that this
    figure represented Family Health’s financial condition, we conclude the trial
    court’s decreased punitive damages award vindicates the state’s interests.
    The punitive damages award, even as reduced by the trial court, was still
    $1,831,290—quite a large figure. This cannot be characterized as a mere cost
    of doing business, especially given Family Health’s status as a non-profit
    organization and the substantial amounts Family Health was ordered to pay
    in compensatory damages ($915,645) and attorney fees costs (approximately
    $1.1 million). (See Walker v. Farmers Insurance Exchange (2007) 
    153 Cal.App.4th 965
    , 974 [“Paying $1.5 million over and above the nearly $1.7
    million in compensatory damages and attorney fees cannot, as respondent[ ]
    contend[s], be put down ‘simply [as] just another cost of doing business.’ ”].)
    Further, the state’s interests in punishment and deterrence are lesser here
    than they might otherwise have been if Family Health had engaged in
    exceptionally reprehensible or recalcitrant behavior—which, as previously
    discussed, it did not. (See Simon, 
    supra,
     35 Cal.4th at p. 1187.)
    Given the sizable compensatory damages award as well as the state’s
    relatively diminished interests in punishment and deterrence, we conclude
    26
    Family Health’s financial condition does not warrant a punitive damages
    award exceeding a 2:1 ratio of punitive to compensatory damages.5
    iii
    Comparable Civil Penalties
    The final guidepost requires a comparison of the punitive damages
    award and civil penalties authorized or imposed in comparable cases. (State
    Farm, supra, 538 U.S. at p. 428.) Neither party draws our attention to any
    civil penalties authorized or imposed in comparable cases. Therefore, “we do
    not consider this guidepost in ‘the calculus of the constitutional maximum of
    punitive damages.’ ” (Nickerson II, supra, 5 Cal.App.5th at p. 23; see Tilkey,
    supra, 56 Cal.App.5th at p. 559 [considering only first two guideposts where
    parties agreed there were no corresponding civil penalties].)
    iv
    Conclusion
    Family Health engaged in misconduct that can be characterized as
    somewhat or moderately reprehensible. It caused physical harm to a
    financially vulnerable victim in a foreseeable manner. On the other hand, it
    was not recalcitrant in its misconduct and much of its behavior appears to
    have been the product of mere neglect or accident. Further, the jury awarded
    Velazquez a substantial compensatory damages award that appears to
    contain a punitive element. Given all these factors, we conclude the trial
    court did not err in determining the constitutional maximum ratio for a
    5     Family Health contends Velazquez exaggerates its financial condition
    and claims a portion of its alleged net worth was earmarked for various
    upcoming projects. We need not address this contention because, even
    accepting Velazquez’s assessment of Family Health’s financial condition, we
    conclude the punitive damages award imposed by the trial court vindicates
    the state’s goals of punishment and deterrence.
    27
    punitive damages award was twice the amount of the compensatory damages
    award and therefore reducing the punitive damages award to $1,831,290.
    IV
    DISPOSITION
    The judgment and the order granting partial JNOV are affirmed. The
    parties shall bear their own costs on appeal.
    McCONNELL, P. J.
    WE CONCUR:
    BENKE, J.
    IRION, J.
    28