Estrada v. Kaiser Foundation Hospital CA2/4 ( 2014 )


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  • Filed 1/24/14 Estrada v. Kaiser Foundation Hospital CA2/4
    NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS
    California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for
    publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication
    or ordered published for purposes of rule 8.1115.
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    SECOND APPELLATE DISTRICT
    DIVISION FOUR
    TERESA ESTRADA,                                                      B247912
    Plaintiff and Appellant,                                    (Los Angeles County
    Super. Ct. No. PC052278)
    v.
    KAISER FOUNDATION HOSPITAL
    et al.,
    Defendants and Respondents.
    APPEAL from judgments of the Superior Court for Los Angeles County,
    Randy Rhodes, Judge. Reversed in part and Affirmed in part.
    Teresa Estrada, in pro. per., for Plaintiff and Appellant.
    Gittler & Bradford, Randy A. Berg and Stephen H. Marcus for Defendant
    and Respondent Kaiser Foundation Hospitals.
    Pollak, Vida & Fisher, Daniel P. Barer and Anna L. Birenbaum for
    Defendant and Respondent County of Los Angeles.
    La Follette, Johnson, De Haas, Fesler & Ames, Christopher P. Wend and
    David J. Ozeran for Defendant and Respondent Samer Alaiti, M.D.
    Taylor Blessey, Barbara M. Reardon and Dean J. Smith for Defendant and
    Respondent Paul Grodan, M.D.
    Plaintiff Teresa Estrada appeals from judgments of dismissal in favor of
    defendants Kaiser Foundation Hospitals (Kaiser), County of Los Angeles
    (erroneously sued as Olive View Medical Center), Samer Alaiti, M.D., and Paul
    Grodan, M.D., after all of those defendants’ demurrers to Estrada’s second
    amended complaint were sustained without leave to amend. We affirm the
    judgments as to County of Los Angeles, Dr. Alaiti, and Dr. Grodan, but reverse as
    to Kaiser.
    BACKGROUND1
    Estrada worked as a housekeeping attendant for Kaiser. She alleges that she
    was exposed to certain infections while cleaning an empty patient room in May
    2008, because the room was not identified as an isolation room. The following
    month, Estrada developed sores inside her mouth and on her scalp. When the sores
    did not go away after she applied over-the-counter medication, Estrada went to
    Olive View Medical Center (which is owned and operated by the County of Los
    Angeles) on July 2, 2008 for diagnosis and treatment.
    Initially, Estrada’s condition was diagnosed as impetigo and a fungal
    infection. She was instructed to use a medicated soap and shampoo, and to return
    if the sores did not subside. She returned on July 6, 2008, and was diagnosed with
    multiple infections. She was admitted to the hospital for several days and treated
    with intravenous antibiotics. At the time she was discharged, the sores were
    healing and she was able to eat. She was instructed to return to Olive View’s
    dermatology clinic in a week.
    1
    Our discussion of the background facts is based upon several documents in the
    record, because the second amended complaint, which is the complaint at issue in this
    appeal, is not particularly clear. We limit our discussion to those facts that are relevant to
    the demurrers at issue in this appeal.
    2
    When Estrada went to the dermatology clinic as instructed, the physician
    there ordered a skin biopsy. He concluded she had pemphigus vulgaris, an
    autoimmune disorder, and prescribed prednisone for her. A few weeks later,
    Estrada went to her heart doctor, who told her that her skin was infected and she
    needed immediate treatment. He told her to go directly to a nearby hospital, where
    she was admitted and given intravenous antibiotics. She was discharged two
    weeks later, and told to go back to Olive View’s dermatology clinic; when she did
    so, she was instructed to continue to take prednisone for pemphigus vulgaris.
    Several days later, on August 27, 2008, Estrada retained the Law Firm of
    Kenneth H. Rowen (LFKHR) to file a workers’ compensation claim against
    Kaiser. LFKHR submitted the claim form the following day. LFKHR also
    arranged for Estrada to be evaluated by Samer Alaiti, M.D. in connection with her
    workers’ compensation claim, and provided him with Estrada’s records from Olive
    View. On December 31, 2008, Dr. Alaiti reported to LFKHR that he had reviewed
    the records from Olive View, and he concluded there was no causation between
    Estrada’s condition and her exposure while cleaning rooms at Kaiser.
    Several months later, Estrada received a letter from LFKHR, informing her
    that an appointment had been scheduled for her to be examined by Dr. Paul
    Grodan. Dr. Grodan was provided with Estrada’s medical records from several
    Kaiser facilities, as well as her records from Olive View. Estrada was questioned
    and examined by Dr. Grodan in July 2009. In March 2010, she was told by
    LFKHR that Dr. Grodan provided a report stating that her injuries were not work-
    related. She discharged LFKHR as her attorney a few months later.
    Estrada continued to have outbreaks of sores, and went to various hospitals
    for treatment. By November 2010, her ex-husband, who had compiled her medical
    history and accompanied her to the hospitals, suggested to the treating physicians
    that her sores may be drug-induced; some of the physicians agreed it was possible
    3
    that the sores could be drug-induced rather than pemphigus vulgaris. In April
    2011, Estrada was admitted to USC Medical Center, where she again received
    intravenous antibiotics. She was tested for pemphigus vulgaris, and the test came
    back negative.
    In the meantime, Estrada, now representing herself, continued to prosecute
    her workers’ compensation claim before the Workers’ Compensation Appeals
    Board (WCAB), and on January 17, 2012, she entered into a settlement agreement
    with Kaiser. On that date, Estrada signed a form “Compromise and Release” that
    contained the following paragraph: “Upon approval of this compromise agreement
    by the Workers’ Compensation Appeals Board or a workers’ compensation
    administrative law judge and payment in accordance with the provisions hereof,
    the employee releases and forever discharges the above-named employer(s) and
    insurance carrier(s) from all claims and causes of action, whether now known or
    ascertained or which may hereafter arise or develop as a result of the above-
    referenced injury(ies), including any and all liability of the employer(s) and the
    insurance carrier(s) and each of them to the dependents, heirs, executors,
    representatives, administrators or assigns of the employee. Execution of this form
    has no effect on claims that are not within the scope of the workers’ compensation
    law or claims that are not subject to the exclusivity provisions of the workers’
    compensation law, unless otherwise expressly stated.”
    Attached to the form “Compromise and Release” was a typewritten
    addendum, with certain handwritten modifications. Under the heading “Body
    Parts” was the following typewritten paragraph: “Included in this settlement is any
    potential claim of injury to applicant’s head/headaches, Staphylococcus aureus,
    staph infection, chronic pain, internal organs, hypertension, hypertensive
    cardiomyopathy, congestive heart failure, Pemphigus vulgaris, and skin infection.”
    The parties added the handwritten words “workers compensation” after the word
    4
    “potential,” and handwrote “& hair loss” at the end of the sentence. The
    addendum also included a section headed “Denial of Injury.” The typewritten part
    of that section included the following: “This settlement is based upon the AME
    opinion of Paul Grodan, M.D. [d]ated July 7, 2009. Dr. Grodan states that based
    upon his evaluation of the applicant and his review of the current medical file, he is
    unable to establish a nexus between the applicant’s multiple medical conditions
    and employment at Kaiser Foundation Hospital.” The parties added an additional
    date for Dr. Grodan’s report, and handwrote an additional sentence following the
    above quoted sentence: “Applicant disputes Dr. Grodan’s report and agrees to
    settlement to avoid litigation in this workers compensation case.”
    A week before signing the “Compromise and Release” in the workers’
    compensation case, Estrada, representing herself, filed the instant lawsuit. Using a
    form complaint, which attached a form cause of action for intentional tort, Estrada
    alleged a single cause of action for battery, stating that defendants “inflicted the
    Plaintiff with a drug-induced rash lasting for nearly three years.” She also attached
    a 14-page typewritten document, setting out her claim in more detail. In essence,
    Estrada alleged that Kaiser (1) obtained the account and case numbers for
    Estrada’s case, which were linked to Olive View’s dermatology clinic, and
    solicited Olive View to create a new chart with a diagnosis of pemphigus vulgaris,
    prescribe prednisone, and schedule monthly appointments with Estrada for the
    purpose of generating medical records stating that she has pemphigus vulgaris; (2)
    solicited LFKHR to produce a fraudulent written subpoena and notice statement to
    obtain Estrada’s medical records from Olive View and then disclose those records
    to Dr. Alaiti and Dr. Grodan; and (3) solicited Dr. Alaiti and Dr. Grodan to
    produce fraudulent medical evaluations criticizing Estrada’s account of her
    occupational injuries. Finally, in the form “Exemplary Damages Attachment” to
    the complaint, Estrada alleged that Kaiser “had willfully and intentionally violated
    5
    California Civil Code Section 56.10 and California Labor Code Section 3820 in
    [an] effort to avoid liability and any compensation for the Plaintiff’s occupational
    injuries,” by (as best we can ascertain from the confusing allegations) dictating the
    contents and disclosure of Estrada’s medical files.
    Estrada filed a first amended complaint less than two weeks later. The first
    amended complaint was also a form complaint, but it did not include the form
    cause of action for intentional tort. Instead it simply attached a modified version of
    the typewritten attachment to the original complaint. The modified version added
    a prayer for relief, as well as allegations that asserted Estrada was exempt from the
    government tort claim filing requirements with regard to Olive View.
    After demurrers were sustained with leave to amend, Estrada filed the
    second amended complaint, the complaint at issue here. Although she again used a
    form complaint, she attached to it a 40-page typewritten complaint setting out a
    detailed “chronological history” and purporting to allege two causes of action:
    intentional infliction of emotional distress (against LFKHR and Olive View), and
    civil battery (against all of the defendants).2 Estrada also attached a form cause of
    action for intentional tort naming all of the defendants, and a form exemplary
    damages attachment. Although the complaint is difficult to navigate, the basis for
    her claims appears to remain essentially the same: she alleges that Kaiser (1) gave
    Olive View an “assessment plan” for Estrada, apparently directing Olive View to
    diagnose her with pemphigus vulgaris and treat her with prednisone; (2) solicited
    LFKHR to produce fraudulent documents relating to Estrada’s medical records
    from Olive View, including letters stating that it provided those records to Dr.
    2
    Although the heading of the second cause of action identifies only Kaiser and
    Olive View, the allegations appear to implicate the other defendants as well.
    6
    Alaiti and Dr. Grodan; and (3) solicited Dr. Alaiti and Dr. Grodan to produce
    unauthorized reports stating that her injuries were not work-related.
    Each of the defendants filed a demurrer to the second amended complaint.
    Kaiser argued (1) the trial court had no jurisdiction over Estrada’s claims because
    they fall under the exclusive jurisdiction of the WCAB (Lab. Code, § 5300);
    (2) Estrada released all claims against Kaiser related to her injuries; (3) the battery
    cause of action is barred by the two-year statute of limitations for battery (Code
    Civ. Proc., § 335.1); and (4) the complaint fails to state facts sufficient to state a
    cause of action. The County of Los Angeles (erroneously sued as Olive View
    Medical Center) argued (1) Estrada’s claims are barred because she failed to
    comply with the requirements of the Government Claims Act (Gov. Code, § 900 et
    seq.); (2) the claims are barred by the statute of limitations for professional
    negligence (Code Civ. Proc., § 340.5); (3) the complaint fails to state a cause of
    action against the County because it does not allege any statutory basis for the
    County’s liability; and (4) the complaint is uncertain. Both Dr. Alaiti and Dr.
    Grodan argued that Estrada’s claims are barred by the litigation privilege (Civ.
    Code, § 47, subd. (b)) and the statute of limitations (Code Civ. Proc., §§ 335.1,
    338, 340), and her complaint fails to state a cause of action against them.
    The trial court sustained each demurrer without leave to amend, and
    dismissed each defendant. Estrada filed notices of appeal from each dismissal.3
    3
    Estrada filed her notices of appeal after the trial court ruled on the demurrers, but
    before the court entered judgments of dismissal. We treat the premature notices of appeal
    as filed immediately after entry of the judgments. (Cal. Rules of Court, rule 8.104(d)(2).)
    7
    DISCUSSION
    A.    Standard of Review
    Because this appeal comes to us upon the sustaining of demurrers without
    leave to amend, we must assume the truth of the properly pleaded factual
    allegations in the complaint (to the extent we are able to comprehend them), but
    not contentions, deductions, or conclusions of law. We also consider judicially
    noticed matters in determining whether the complaint states facts sufficient to
    constitute a cause of action. (Blank v. Kirwan (1985) 
    39 Cal.3d 311
    , 318.) “If the
    complaint states a cause of action under any theory, regardless of the title under
    which the factual basis for relief is stated, that aspect of the complaint is good
    against a demurrer. ‘[W]e are not limited to plaintiffs’ theory of recovery in
    testing the sufficiency of their complaint against a demurrer, but instead must
    determine if the factual allegations of the complaint are adequate to state a cause of
    action under any legal theory. The courts of this state have . . . long since departed
    from holding a plaintiff strictly to the “form of action” he has pleaded and instead
    have adopted the more flexible approach of examining the facts alleged to
    determine if a demurrer should be sustained.’” (Quelimane Co. v. Stewart Title
    Guaranty Co. (1998) 
    19 Cal.4th 26
    , 38-39.)
    B.    Kaiser’s Demurrer Should Not Have Been Sustained Without Leave to Amend
    As noted, Kaiser raised four grounds in its demurrer: (1) Estrada’s claims
    fell under the exclusive jurisdiction of the WCAB; (2) Estrada released all claims
    against Kaiser related to her injuries; (3) the statute of limitations barred Estrada’s
    claim for battery; and (4) the complaint fails to allege facts sufficient to state a
    cause of action. Although we sympathize with the trial court in trying to decipher
    the complaint, which is extraordinarily confusing, we conclude that Estrada has
    alleged sufficient facts to state a cause of action outside the exclusive jurisdiction
    8
    of the WCAB and the terms of the release, and that she filed her complaint within
    two years after she discovered her alleged claim. Therefore, the court erred in
    sustaining Kaiser’s demurrer without leave to amend.
    1.     Workers’ Compensation Exclusivity Rule Does Not Apply
    Under California’s workers’ compensation law, claims related to injuries
    suffered by an employee in the course and scope of her employment generally are
    subject to the exclusive jurisdiction of the WCAB. (Charles J. Vacanti, M.D., Inc.
    v. State Comp. Ins. Fund (2001) 
    24 Cal.4th 800
    , 810-811 (Vacanti).) As the
    Supreme Court explained, “The underlying premise behind this statutorily created
    system of workers’ compensation is the ‘“compensation bargain.”’ [Citation.]
    Pursuant to this presumed bargain, ‘the employer assumes liability for industrial
    personal injury or death without regard to fault in exchange for limitations on the
    amount of that liability. The employee is afforded relatively swift and certain
    payment of benefits to cure or relieve the effects of industrial injury without having
    to prove fault but, in exchange, gives up the wider range of damages potentially
    available in tort.’ [Citation.]” (Id. at p. 811.)
    “To effectuate this theoretical bargain, the Legislature enacted several
    provisions limiting the remedies available for injuries covered by the WCA [i.e.,
    the Workers’ Compensation Act] (the exclusive remedy provisions).” (Vacanti,
    supra, 24 Cal.4th at p. 811.) Acknowledging that determining the exact
    parameters of workers’ compensation exclusivity can be difficult, the Court
    summarized certain guiding principles: “In determining whether exclusivity bars a
    cause of action against an employer or insurer, courts initially determine whether
    the alleged injury falls within the scope of the exclusive remedy provisions.
    Where the alleged injury is ‘collateral to or derivative of’ an injury compensable
    by the exclusive remedies of the WCA, a cause of action predicated on that injury
    9
    may be subject to the exclusivity bar. . . . [¶] If the alleged injury falls within the
    scope of the exclusive remedy provisions, then courts consider whether the alleged
    acts or motives that establish the elements of the cause of action fall outside the
    risks encompassed within the compensation bargain. ‘[I]n some exceptional
    circumstances the employer is not free from liability at law for his intentional acts
    even if the resulting injuries to his employees are compensable under workers’
    compensation.’ [Citation.] Where the acts are ‘a “normal” part of the employment
    relationship’ [citation], or workers’ compensation claims process [citation], or
    where the motive behind these acts does not violate a ‘fundamental policy of this
    state’ [citation], then the cause of action is barred. If not, then it may go forward.”
    (Id. at pp. 811-812.)
    Kaiser argues that Estrada’s claims against it are barred by the workers’
    compensation exclusivity rules because “all of the acts attributable to Kaiser
    (whatever those acts are) were geared towards defending against or defeating
    [Estrada’s] worker’s compensation claim.” Kaiser asserts that the present case on
    point with Mitchell v. Scott Wetzel Services, Inc. (1991) 
    227 Cal.App.3d 1474
    (Mitchell), in which the appellate court found that a claim based upon an
    employer’s in-house insurance administrator’s misconduct during workers’
    compensation proceedings was subject to the exclusive jurisdiction of the WCAB.
    (Id. at p. 1481.) Kaiser’s assertion is a bit too facile.
    In Mitchell, the plaintiff alleged that the administrator had repeatedly
    delayed rehabilitation and disability payments, threatened to terminate benefits for
    untrue reasons, misrepresented to the plaintiff that checks had been mailed,
    stopped payment or put a hold on checks that had been delivered, misrepresented
    the availability of a rental car to take the plaintiff to a medical examination, and
    committed perjury before a WCAB judge. (Mitchell, supra, 227 Cal.App.3d at pp.
    1477-1478.) The appellate court began its analysis by noting there is “a judicially
    10
    created exception to the WCAB’s exclusive jurisdiction over insurers. Conduct
    which ‘goes beyond the normal role of an insurer’ renders the insurer vulnerable to
    suit as a ‘person other than the employer.’” (Id. at p. 1479, quoting Unruh v. Truck
    Insurance Exchange (1972) 
    7 Cal.3d 616
    , 630-631 (Unruh).) It then closely
    examined the allegations of the plaintiff’s complaint to determine whether the
    conduct alleged went beyond the normal role of insurer.
    The appellate court noted that most of the plaintiffs’ allegations “essentially
    involve the payment of benefits, the enforcement of the payment of benefits, the
    discontinuance of benefits, or rights incidental to the payment of benefits. . . . But
    for the failure of [the administrator] to pay benefits (by issuing timely negotiable
    checks), [the plaintiff] would have no complaint.” (Mitchell, supra, 227
    Cal.App.3d at p. 1480, italics added.) With regard to the allegations of perjury, the
    court found that “[t]he alleged perjury occurred in the course of a WCAB
    enforcement proceeding, and was motivated by [the administrator’s] desire to
    deprive the WCAB of information relevant to possible penalties. It is hard to
    imagine any matter bearing more directly on enforcement of payments.” (Mitchell,
    supra, 227 Cal.App.3d at p. 1481, italics added.) With regard to the
    administrator’s misrepresentation about the rental car, the court observed that this
    alleged conduct was “the closest [the administrator] comes to stepping out of the
    role of insurer,” since “[i]nsurers do not normally provide rental cars.” (Ibid.) But
    the court found that even there, the activity was within the exclusivity provisions
    because it was closely connected to the payment of benefits, since “[t]he alleged
    misrepresentation occurred in the context of travel arrangements incidental to a
    medical examination which was part of the processing of [the plaintiff’s] claim.”
    (Ibid.) The court concluded that “[a]s reprehensible as [the administrator’s]
    conduct may have been, it concerned how and when benefits are paid -- something
    11
    manifestly within a workers’ compensation insurer’s role,” which distinguished it
    from Unruh. (Ibid.)
    In this case, a close examination of the allegations of the complaint (a
    difficult job, we concede) reveals that at least some of Estrada’s claims are based
    on alleged conduct that “goes beyond the normal role of an insurer” or employer,
    allegedly causing injury to Estrada beyond her purported industrial injury, and thus
    within the judicially-created exception to the WCAB’s exclusive jurisdiction.
    (Unruh, supra, 7 Cal.3d at p. 630.) Specifically, in paragraphs 114 through 116 of
    the second amended complaint, Estrada alleges that: (1) Kaiser is self-insured
    (paragraph 114); (2) Kaiser (presumably in its role as insurer) was given Estrada’s
    account and case numbers, which were linked to Olive View’s dermatology clinic
    and gave Kaiser control to write information that would be recorded in the medical
    records (paragraph 115); and (3) Kaiser gave Olive View an “assessment plan” to
    be implemented on Estrada, which called for Estrada to be diagnosed with
    pemphigus vulgaris and treated with prednisone (paragraph 116). These
    allegations are reiterated, in varying forms, elsewhere in the complaint. For
    example, in paragraph 149, Estrada alleges that Olive View “allowed [Kaiser] to
    intervene on [Olive View’s] initial treatment plan for plaintiff.” In paragraph 159,
    she alleges that Kaiser “developed a plan for which [it] proposed a medical
    assessment plan which would account for Plaintiff’s skin injuries.” She alleged in
    paragraph 151 that two weeks after she started taking prednisone (as prescribed by
    Olive View), she developed on a previously unaffected area of her skin sores that
    were different than the sores she had when she first sought treatment. And she
    alleged in paragraph 163 that she did not, in fact, have pemphigus vulgaris, but
    instead had a drug-induced rash that was similar in appearance to pemphigus
    vulgaris.
    12
    As improbable as the allegations appear, on demurrer we must assume their
    truth. And if it were true that an employer, in its role as self-insurer, interfered
    with an employee’s medical treatment by convincing the medical professionals
    treating the employee’s industrial injury to intentionally state an incorrect
    diagnosis and order treatment that would only worsen the employee’s condition
    rather than cure it, we conclude those acts would go far “beyond the normal role of
    an insurer” or employer. (Unruh, supra, 7 Cal.3d at p. 630.) Therefore, a cause of
    action predicated on those allegations would not be barred by the workers’
    compensation exclusivity rule, and Kaiser’s first ground for demurrer fails.
    2.     Estrada Did Not Release Her Alleged Claim Against Kaiser
    Kaiser’s second ground for demurrer also fails. Kaiser contends that the
    release Estrada signed in settlement of her workers’ compensation claim bars the
    instant lawsuit. In making this argument, Kaiser quotes only the portion of the
    document that states Estrada released “all claims and causes of action, whether
    now known or ascertained or which may hereafter arise or develop as a result of
    the above-referenced injury(ies).” But the sentence immediately following the
    sentence Kaiser quoted states: “Execution of this form has no effect on claims that
    are not within the scope of the workers’ compensation law or claims that are not
    subject to the exclusivity provisions of the workers’ compensation law, unless
    otherwise expressly stated.” Because we have found that a cause of action based
    on the allegations we identified in the previous section would not be barred by the
    workers’ compensation exclusivity rule, it also would not be barred by the release
    Estrada signed.
    13
    3.     The Statute of Limitations Does Not Bar Estrada’s Claim
    Kaiser’s demurrer cannot be sustained on the third ground Kaiser asserted,
    i.e., the statute of limitations. The statute of limitations for battery or intentional
    infliction of emotional distress is two years. (Code Civ. Proc., § 335.1.) Kaiser
    observes that all of the conduct that Estrada alleges it did, including the alleged
    infliction of pemphigus vulgaris or treatment with prednisone, occurred in 2008.
    Kaiser also notes that Estrada was aware that she was suffering from an outbreak
    of sores by December 2, 2008. Therefore, Kaiser argues that Estrada’s complaint,
    originally filed in January 2012, was untimely.
    We disagree with Kaiser’s analysis. Although Kaiser is correct that Estrada
    was aware that she was suffering from an outbreak of sores in 2008, she alleges
    (albeit not very well) that she did not know that Kaiser intervened in her medical
    treatment -- by directing Olive View to misdiagnose her with pemphigus vulgaris
    and treat her with prednisone -- which she seems to allege prevented her from
    getting the proper treatment for those sores, until sometime after she and her ex-
    husband received her files from LFKHR in July 2010. Thus, the statute of
    limitations for her cause of action against Kaiser did not accrue until sometime
    after July 2010, when she discovered Kaiser’s alleged conduct. (Aryeh v. Canon
    Business Solutions, Inc. (2013) 
    55 Cal.4th 1185
    , 1192-1193 [common law
    discovery rule, which postpones accrual of a cause of action until the plaintiff
    discovers, or has reason to discover, the cause of action, applies to statute of
    limitations unless the statute legislatively supplants it].) Accordingly, Kaiser’s
    demurrer could not be sustained on statute of limitations grounds.
    14
    4.     Estrada Has Alleged Sufficient Facts to State a Cause of Action for
    Intentional Infliction of Emotional Distress, But Not For Battery
    Estrada’s confusing second amended complaint purports to allege three
    causes of action, two of which are found in the typewritten complaint attached to
    the form complaint, and a third form cause of action for intentional tort. The form
    cause of action, however, does not allege any facts stating a cause of action, and
    therefore it is subject to demurrer.
    The second cause of action, which names Kaiser as a defendant, is for civil
    battery. “The elements of civil battery are (1) defendant intentionally performed
    an act that resulted in a harmful or offensive contact with the plaintiff’s person;
    (2) plaintiff did not consent to the contact; and (3) the harmful or offensive contact
    caused injury, damage, loss or harm to plaintiff.” (Brown v. Ransweiler (2009)
    
    171 Cal.App.4th 516
    , 526-527.) Estrada appears to allege that Kaiser’s conduct in
    giving Olive View an assessment plan to be implemented upon her ultimately
    resulted in the harmful contact that occurred when she went to USC Medical
    Center to be treated in April 2011, and the nurses had to peel away her clothing,
    which had adhered to the lesions on her body. While Estrada’s description of this
    process no doubt demonstrates harmful and offensive contact, it does not allege
    civil battery because she consented to that contact (regardless of its alleged
    source). Therefore, the cause of action for battery against Kaiser was properly
    dismissed on demurrer.
    Nevertheless, although the first named cause of action, for intentional
    infliction of emotional distress, is asserted only against LFKHR and Olive View,
    we conclude that Estrada has alleged sufficient facts -- which we must assume to
    be true for the purpose of demurrer, regardless of their improbability -- to state a
    cause of action against Kaiser for intentional infliction of emotional distress.
    “‘The elements of a cause of action for intentional infliction of emotional distress
    15
    are (1) the defendant engages in extreme and outrageous conduct with the intent to
    cause, or with reckless disregard for the probability of causing, emotional distress;
    (2) the plaintiff suffers extreme or severe emotional distress; and (3) the
    defendant’s extreme and outrageous conduct was the actual and proximate cause of
    the plaintiff’s extreme or severe emotional distress. [Citation.] “[O]utrageous
    conduct” is conduct that is intentional or reckless and so extreme as to exceed all
    bounds of decency in a civilized community. [Citation.] The defendant’s conduct
    must be directed to the plaintiff, but malicious or evil purpose is not essential to
    liability. [Citation.]’ [Citation.]” (So v. Shin (2013) 
    212 Cal.App.4th 652
    , 671.)
    Estrada’s allegation that Kaiser directed Olive View to misdiagnose her
    sores as pemphigus vulgaris and treat her with prednisone, which she alleges
    caused an outbreak of painful sores all over her body, satisfies these elements.
    Therefore, Kaiser’s demurrer to her complaint was improperly sustained without
    leave to amend.
    C.    Estrada’s Causes of Action Against Olive View Are Barred by Her Failure
    to Comply With The Government Claims Act
    As noted, the County of Los Angeles (erroneously sued as Olive View
    Medical Center) asserted as one of the grounds for its demurrer that Estrada’s
    claims against it were barred because she failed to comply with the requirements of
    the Government Claims Act (Gov. Code, § 900 et seq., also known as the
    California Tort Claims Act). Although the record does not disclose whether the
    trial court sustained the County’s demurrer on this ground, Estrada appears to
    concede that it did in her Appellant’s Opening Brief. The trial court was correct.
    “Actions against a public entity, such as the County, are governed by the
    California Tort Claims Act (Gov. Code, § 900 et seq.). Under the Tort Claims Act,
    a plaintiff may not maintain an action for damages against a public entity unless a
    16
    written claim first has been presented to the defendant and has been rejected.
    (Gov. Code, §§ 905, 945.4). A claim based on a personal injury cause of action
    must be presented within six months of the date the cause of action accrued. (Gov.
    Code, § 911.2). After six months, a plaintiff may apply to the public entity for
    leave to present a late claim. The application must be presented within a
    reasonable time, not to exceed one year after the cause of action accrued (Gov.
    Code, § 911.4). If the application is denied, the plaintiff may, within six months,
    petition the court for an order for relief from the claims-presentation procedures
    (Gov. Code, § 946.6). [Citation.] The court, however, lacks jurisdiction to grant
    relief if the application to file a late claim was filed more than one year after the
    cause of action accrued.” (Brandon G. v. Gray (2003) 
    111 Cal.App.4th 29
    , 34.)
    The Supreme Court has held that “a plaintiff must allege facts demonstrating or
    excusing compliance with the claim presentation requirement. Otherwise, his
    complaint is subject to a general demurrer for failure to state facts sufficient to
    constitute a cause of action.” (State of California v. Superior Court (Bodde)
    (2004) 
    32 Cal.4th 1234
    , 1243.)
    In this case, Estrada alleges in her second amended complaint that she
    complied with the Tort Claims Act by filing a claim form with an application for
    leave to present a late claim on January 19, 2012. That allegation does not
    demonstrate compliance with the claim presentation requirement, however,
    because the complaint alleges that she suspected wrongdoing by Olive View (i.e.,
    the County) in November 2010. At that time, her claim against the County accrued
    (see K.J. v. Arcadia Unified School Dist. (2009) 
    172 Cal.App.4th 1229
    , 1241
    [claim accrues when the plaintiff suspects a factual basis for it]), and she had six
    months to file a claim with the County, or one year to file an application for leave
    to file a late claim. (Gov. Code, §§ 911.2, 911.4.) Therefore, her allegation that
    she did not file her claim or application to file a late claim until January 2012
    17
    establishes that she did not comply with Tort Claims Act. Thus, the trial court
    properly sustained the County’s demurrer without leave to amend.
    D.    Estrada’s Causes of Action Against Dr. Alaiti and Dr. Grodan Are Barred
    By The Litigation Privilege
    Estrada’s causes of action against Dr. Alaiti and Dr. Grodan are, in essence,
    based upon allegations that each of them submitted false medical evaluation
    reports in connection with her workers’ compensation claim.4 Dr. Alaiti and Dr.
    Grodan each demurred on the ground, among others, that Estrada’s causes of
    action were barred by the litigation privilege, Civil Code section 47, subdivision
    (b). Once again, although the record on appeal does not reveal the basis upon
    which the trial court sustained their demurrers, Estrada appears to concede that the
    court found that the litigation privilege barred her causes of action. The trial court
    was correct.
    Civil Code section 47, subdivision (b) “provides that ‘A privileged
    publication . . . is one made: [¶] . . . [¶] (b) In any . . . (2) judicial proceeding.
    . . .’ That privilege is absolute [citation], and applies to communications involving
    quasi-judicial proceedings, including workers’ compensation proceedings.
    [Citation.]” (Harris v. King (1998) 
    60 Cal.App.4th 1185
    , 1187.) Moreover, the
    privilege applies even when the publication was “prepared and communicated
    maliciously and with knowledge of its falsity.” (Id. at p. 1188.) The privilege
    applies to bar all claims based upon the publication, other than claims for
    malicious prosecution. (Ibid.)
    4
    Although she alleges that neither doctor was “lawfully authorized” to write the
    reports, those allegations are based upon what Estrada perceives to be improper
    procedures in appointing them and/or providing them with her medical records. There is
    no question, however, that the reports were prepared and communicated in the course of
    her then-pending workers’ compensation claim.
    18
    The second amended complaint alleges that LFKHR, the law firm she
    retained to represent her with regard to her workers’ compensation claim, arranged
    for Estrada to see Dr. Alaiti so he could evaluate her in connection with the
    workers’ compensation claim, and that Dr. Alaiti provided the report to LFKHR.
    The complaint also alleges that Dr. Grodan provided his report in his capacity as
    the Agreed Medical Examiner for her workers’ compensation claim. Because
    Estrada’s claims against the two doctors are based upon the reports each doctor
    provided in connection with a workers’ compensation proceeding, they are barred
    by the litigation privilege. Therefore, the trial court properly sustained their
    demurrers without leave to amend.
    DISPOSITION
    The judgment in favor of Kaiser Foundation Hospitals is reversed.
    The judgments in favor of the County of Los Angeles, Samer Alaiti, M.D., and
    Paul Grodan, M.D. are affirmed. All parties shall bear their own costs on appeal.
    NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS
    WILLHITE, Acting P. J.
    We concur:
    MANELLA, J.                       EDMON, J.*
    *Judge of the Los Angeles Superior Court, assigned by the Chief Justice pursuant
    to article VI, section 6 of the California Constitution.
    19