Tenants of 710 Jefferson Street, NW v. District of Columbia Housing Commission and Steven Loney ( 2015 )


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    DISTRICT OF COLUMBIA COURT OF APPEALS
    No. 13-AA-199
    TENANTS OF 710 JEFFERSON STREET, NW, PETITIONERS,
    v.
    DISTRICT OF COLUMBIA RENTAL HOUSING COMMISSION, RESPONDENT,
    and
    STEVEN LONEY, INTERVENOR.
    On Petition for Review of a Decision of the
    District of Columbia Rental Housing Commission
    (SR-20,089)
    (Argued June 4, 2014                                   Decided August 20, 2015)
    Paul M. Smith, with whom Melissa A. Cox, Esteban M. Morin, and Ann K.
    Wagner were on the brief, for petitioners.
    Donna M. Murasky, Senior Assistant Attorney General for the District of
    Columbia, with whom Irvin B. Nathan, Attorney General for the District of
    Columbia at the time the brief was filed, Todd S. Kim, Solicitor General, and Loren
    L. AliKhan, Deputy Solicitor General, were on the brief, for respondent.
    Roger D. Luchs for intervenor.
    Before FISHER and EASTERLY, Associate Judges, and RUIZ, Senior Judge.
    Opinion for the court by Senior Judge RUIZ.
    2
    Opinion by Associate Judge FISHER, dissenting in part, at page 45.
    RUIZ, Senior Judge: This is the second time this case comes before the court
    on a petition for review of a decision of the District of Columbia Rental Housing
    Commission (“the Commission”). In the first appeal we upheld the Commission‟s
    decision denying a substantial rehabilitation petition filed by Steven Loney, the
    owner of a fourteen-unit residential building at 710 Jefferson Street, Northwest
    (“the Landlord”), that was opposed by the tenants of the building (“the Tenants”).
    Loney v. District of Columbia Rental Hous. Comm’n, 
    11 A.3d 753
    (D.C. 2010), en
    banc reh’g denied Feb. 17, 2011.       However, we reversed the Commission‟s
    calculation of attorney‟s fees for work performed by The Legal Aid Society of the
    District of Columbia (“Legal Aid”) in its successful representation of the Tenants
    in the administrative proceedings and remanded the case for further consideration
    of the attorney‟s fees award. See 
    id. at 759-61.
    The Tenants subsequently filed a
    motion in this court requesting fees for Legal Aid‟s work on the first appeal and on
    the response to the Landlord‟s en banc petition, which we referred to the
    Commission for an initial recommendation.        The petition for review we now
    consider is brought by the Tenants who contest the Commission‟s reduction of the
    attorney‟s fees requested for Legal Aid‟s work done in the first appeal before the
    court and on remand before the Commission following that appeal.
    3
    The Commission discounted the proposed hourly rates, which were based on
    the Laffey Matrix, by about twenty percent and also reduced Legal Aid‟s hours-
    expended calculation. We conclude that the Commission erred in lowering the
    Laffey-derived rates, and that it abused its discretion in shaving the hours Legal
    Aid reasonably expended in representing the Tenants. Accordingly, we reverse the
    Commission‟s fee award for Legal Aid‟s representation in the remand proceeding
    and do not adopt the Commission‟s recommendation for fees for Legal Aid‟s
    representation of the Tenants before the court. Tenants are awarded attorney‟s fees
    in the amount of $30,798.80 for work performed by Legal Aid in connection with
    the first appeal and subsequent remand.
    I. BACKGROUND
    The facts and procedural background of the underlying administrative case
    are set out in our opinion in the first appeal, Loney, 
    11 A.3d 753
    , so we provide
    only the facts and procedural history relevant to the issues concerning attorney‟s
    fees that are now before us. On August 6, 2004, the Landlord filed a substantial
    rehabilitation petition for his 14-unit apartment building, which would have
    allowed an increase in the rent charged to the Tenants. After a hearing examiner of
    4
    the Housing Regulation Administration, Rental Accommodations and Conversion
    Division (the “RACD”) granted the petition on July 28, 2005, the Tenants
    appealed.    The Commission reversed the hearing examiner‟s decision on
    September 3, 2008, denied the landlord‟s petition, and awarded attorney‟s fees to
    the Tenants. Landlord petitioned for review by this court of the Commission‟s
    order denying Landlord‟s substantial rehabilitation petition, and the Tenants cross-
    petitioned, challenging the amount of the Commission‟s attorney‟s fee award.
    On September 23, 2010, we affirmed the Commission‟s order denying the
    Landlord‟s substantial rehabilitation petition but reversed and remanded its
    decision on the attorney‟s fee award.        We concluded that, contrary to the
    Commission‟s order, the Commission had jurisdiction to award attorney‟s fees for
    work performed before the hearing examiner. See 
    id. at 759-60.
    Additionally, we
    held that the Commission abused its discretion in rejecting the proposed hourly
    rate of $225, based on the Laffey Matrix,1 and adopting, instead, the $125 fee
    provided in the Equal Access to Justice Act (“EAJA”) applicable to certain civil
    1
    Laffey Matrix 2003-2014, U.S. Attorney‟s Office for the District of
    Columbia,       available    at    http://www.justice.gov/usao/dc/divisions/Laffey_
    Matrix%202014.pdf. The Laffey Matrix has its origins in the case Laffey v. Nw.
    Airlines, Inc., 
    572 F. Supp. 354
    (D.D.C. 1983), rev’d in part on other grounds, 
    746 F.2d 4
    (D.C. Cir. 1984).
    5
    actions brought by or against the United States Government, 28 U.S.C. § 2412
    (d)(2)(A). See 
    id. at 760.
    Because the Landlord did not contest the Tenants‟
    proposed hourly rate or submit alternative hourly rates, and because the
    Commission‟s only rationale for sua sponte applying EAJA rates was that it “has
    traditionally used” those rates “without any consideration of the Frazier [v.
    Franklin Inv. Co., 
    468 A.2d 1338
    , 1341 n.2 (D.C. 1983)] factors,” we concluded
    that “rejection of the [T]enants‟ proposed rate[s] constituted an abuse of
    discretion.” 
    Loney, 11 A.3d at 760
    .
    Accordingly, we “remand[ed] for further consideration of the [T]enants‟
    proposed hourly rate for attorney‟s fees . . . and to provide the [T]enants with an
    opportunity in which to present their claim for attorney‟s fees for work performed
    before the hearing examiner.” 
    Id. at 760-61.
    We noted that the Tenants “could
    provide more evidence to support the Laffey Matrix as the appropriate rate—for
    example, expert testimony or affidavits regarding rates charged by attorneys for
    similar work in the District of Columbia.” 
    Id. at 761
    n.5.
    Following the issuance of our opinion in Loney, the Tenants filed a motion
    in this court requesting attorney‟s fees for legal work performed by Legal Aid on
    the first appeal (briefing and oral argument), which it supplemented with the
    6
    additional fees associated with responding to the Landlord‟s petition for rehearing
    en banc. The Landlord opposed the request. On April 20, 2011, we issued an
    order referring the Tenants‟ request for fees to the Commission “for calculation of
    the reasonable number of hours and hourly rate the agency recommends be
    awarded.”2
    On remand before the Commission, the Tenants requested $28,350 for Legal
    Aid‟s representation before the RACD and the Commission during the
    administrative proceedings, and presented the request for $27,752.75 that had been
    submitted to the court for work performed in connection with the first appeal to
    this court.3   In a supplemental motion, the Tenants requested an additional
    $6,033.75 for work done by Legal Aid before the Commission pursuant to this
    court‟s remand.
    2
    We referred the Tenants‟ motion to the Commission for a recommendation
    pursuant to our decision in District of Columbia Metro. Police Dep’t v. Stanley,
    
    951 A.2d 65
    , 67-68 & n.13 (D.C. 2008), in which we held that “in cases where a
    party seeks to recover statutorily authorized attorney‟s fees for work completed on
    an appeal to this court, the request normally should be submitted to the trial court
    in which the proceeding arose.” By analogy, where the case is a petition for
    review of an administrative decision, the fee petition is initially referred to the
    agency where the proceedings were initiated.
    3
    Of the $27,752.75 requested, $21,013.35 was for briefing the appeal and
    oral argument and the remainder for opposing the Landlord‟s petition for rehearing
    en banc.
    7
    In support of their fee requests, the Tenants submitted an affidavit from Julie
    Becker, the lead attorney in the appeal, which set out the education and
    professional experience of the Legal Aid attorneys involved in the case and
    detailed billing entries for work done on appeal and on remand, broken down by
    stage of the litigation (appeal, response to petition for rehearing, remand before
    Commission), attorney, date, time expended and description of the work
    performed.4     As Legal Aid represents indigent clients and does not have
    established billing rates, the Tenants proposed that in calculating the attorney‟s fee
    award, the hourly rate should be based on the Laffey Matrix.5           The Tenants
    provided six affidavits from attorneys who practice in the District of Columbia
    who attested to the reasonableness of the Laffey rates for work performed by Legal
    Aid in this case.6
    4
    Legal Aid Executive Director Eric Angel, and Legal Aid attorneys Julie
    Becker, Bonnie Robin-Vergeer and John Keeney.
    5
    The proposed hourly rates, following the Laffey Matrix, ranged from $335
    to $420 for work done during the 2010 appeal, $420 to $475 for work performed in
    opposing the rehearing en banc petition in 2010, and $435 to $495 for legal work
    on remand following the appeal in 2011-12.
    6
    Legal Aid submitted affidavits from David J. Cynamon, Charles G. Cole,
    George H. Mernick, Stephen J. Harburg, Philip W. Horton and Paul J. Kiernan.
    Cynamon‟s affidavit stated that he was a partner at Pillsbury Winthrop Shaw
    Pittman LLP and has been practicing “complex civil litigation of all types,
    (continued . . .)
    8
    On June 6, 2012, the Commission issued an order in which it approved an
    award of $22,162.50 for work done in the administrative proceedings prior to the
    2010 petition for judicial review that led to the first appeal.7 With respect to the
    work done in connection with the appeal to this court and the subsequent remand,
    the Commission reduced the hours claimed by twenty percent. As to the hourly
    (. . . continued)
    including real estate litigation,” in the District of Columbia since 1973.
    Harburg‟s affidavit stated that he was a partner at Skadden, Arps, Slate, Meagher
    and Flom LLP and that he specialized in “complex litigation at both the trial court
    and appellate court levels.” According to Cole‟s affidavit, Cole was a partner at
    Steptoe & Johnson LLP and leader of its Appellate Practice Group. Mernick‟s
    affidavit stated that he was a partner at Hogan Lovells US LLP, and that he has
    been practicing for thirty-one years in the District of Columbia “litigating matters
    before federal and state courts, administrative bodies and arbitrators.” According
    to Horton‟s affidavit, Horton was a partner at Arnold & Porter LLP and a senior
    member of the firm‟s Litigation and Telecommunications Practice Groups, and he
    has been a member of the District of Columbia bar since 1984. Kiernan‟s affidavit
    stated that he was a partner in the Litigation Section of Holland & Knight LLP
    with over twenty years of practice in the District of Columbia, and that his
    “practice has focused on real-estate disputes and commercial litigation.” They
    each attested to the reasonableness of the Laffey rates in this litigation and opined
    that they were lower than would have been charged in their respective firms.
    7
    The Commission reduced by twenty-two percent the hours claimed by
    Legal Aid attorneys for time spent on the RACD proceedings, but did not make
    any reductions for time spent on proceedings before the Commission because those
    hours were uncontested. Landlord also did not contest the Tenants‟ proposed
    hourly rates, based on the Laffey Matrix, for work performed in the administrative
    proceedings before the petition for judicial review. The Commission awarded fees
    based on the Laffey-derived rates. The award of these fees is not challenged by
    Tenants.
    9
    rates in the Tenants‟ request, the Commission noted that the Landlord did not
    dispute the proposed hourly rate for Becker‟s work on the appeal, which was $335
    based on the Laffey Matrix. However, the Landlord did dispute the hourly rates
    for the work performed by Becker and the other Legal Aid attorneys in responding
    to the Landlord‟s petition for rehearing en banc and in litigating the case on
    remand before the Commission, even though they were similarly based on the
    Laffey Matrix.8
    The Commission was not persuaded by the affidavits submitted supporting
    the reasonableness of the Laffey rates. According to the Commission, “each of the
    attorneys who submitted an affidavit practices at a large multi-regional, or multi-
    national, law firm that typically do not represent clients under the [Rental Housing]
    Act before the Commission,” and “[s]uch large law firms customarily have billing
    rates which are among the higher or highest levels in this jurisdiction.” The
    Commission further noted that “[Legal Aid] provide[d] no evidence to refute
    [Landlord‟s] counsel‟s claim that their lengthy experience in litigating claims
    under the Act and their lower fees than a number of [Legal Aid‟s] proposed rates
    8
    The Landlord argued that the Tenants‟ proposed Laffey-derived rates were
    excessive because they were higher than Landlord‟s counsel‟s own rate of $375
    per hour, and on par with the $450 hourly rate charged by two senior attorneys at
    Landlord‟s counsel‟s firm, Greenstein, Delorme & Luchs, P.C., who had more
    years of experience than some of Legal Aid‟s attorneys such as Becker.
    10
    clearly support the existence of a distinct specialized practice in, and market for,
    rent control and rental housing under the Act.” As a result, the Commission
    ordered both parties to submit affidavits on prevailing hourly rates from attorneys
    of comparable experience “who are ordinarily and customarily engaged in the
    practice of litigating actions in the „specialized‟ field of rent control and rental
    housing under the Act similar to the instant case.”
    Pursuant to the Commission‟s order, the Tenants submitted an affidavit from
    Erik Von Salzen, a real estate attorney with more than forty years of experience,
    who stated that his hourly rate as of counsel at McLeod, Watkinson & Miller LLP
    for “rent control and similar work” was $400. Von Salzen also stated that when he
    was of counsel at Hogan & Hartson LLP (now Hogan Lovells), he charged an
    hourly rate of $550. The Landlord submitted affidavits from Carol Blumenthal and
    Bernard Gray. Blumenthal‟s affidavit stated that she has practiced law for more
    than thirty years representing both landlords and tenants in administrative
    proceedings, and that she charged $295 per hour. Gray‟s affidavit stated that he
    has been practicing for thirty-four years and regularly represented landlords and
    tenants, and that he charged $250 per hour.
    The Commission issued a second order on attorney‟s fees on January 29,
    2013. The Commission first noted that in calculating the award of attorney‟s fees
    11
    for the work done before the RACD, it had been “persuaded by [Legal Aid‟s] legal
    arguments and evidence that the Laffey Matrix provides an appropriate standard
    for setting hourly rates for a [Legal Aid] attorney‟s representation before RACD,
    the Commission and the DCCA.” When it came to fees for work by Legal Aid
    attorneys before the court on appeal and on remand to the Commission, however,
    the Commission ruled that it “must further determine the „reasonableness‟ of a
    proposed hourly rate from the Laffey Matrix by assessing the prevailing hourly
    billing rates for attorneys of comparable experience practicing in the „specialized
    field‟ of rent control and rental housing under the Act.”          Ultimately the
    Commission found that the Tenants had not borne their burden of supporting that
    the Laffey rates were “presumptively or automatically reasonable, without the
    further possibility of adjustments to be made by the Commission in accordance
    with its well-settled fee standard.” The Commission concluded that substantial
    evidence did not support that Laffey rates were reasonable rates for attorneys of
    comparable experience in the specialized field of rent control and rental housing
    under the Act. The Commission commented that Von Salzen, Blumenthal and
    Gray were among the most experienced attorneys “in the specialized field of rent
    control in this jurisdiction.” Specifically, the Commission found that Von Salzen‟s
    $550 hourly rate when he was practicing at Hogan & Hartson reflected the higher
    end of rates for real estate attorneys, given that Hogan & Hartson (now Hogan
    12
    Lovells) is a prominent law firm in the District of Columbia. The Commission
    further noted that the lowest Laffey rate proposed by the Tenants for the least
    experienced Legal Aid attorneys ($420) was still higher than Von Salzen‟s current
    billing rate ($400) at the smaller firm of McLeod, Watkinson & Miller, and of
    attorneys Blumenthal and Gray, who practiced at “considerably smaller” firms.
    Therefore, the Commission reduced each of the proposed Laffey-based hourly
    rates by approximately twenty percent, resulting in rates ranging from $335 to
    $395.
    In the first order, the Commission had awarded $14,023 based on the
    undisputed Laffey hourly rate for Becker‟s work on the first appeal. In the second
    order, the Commission awarded $9,213 for work performed by Legal Aid attorneys
    Angel and Robin-Vergeer in the first appeal before the court and for Legal Aid‟s
    representation of the Tenants in opposing the Landlord‟s petition for rehearing en
    banc and on remand to the Commission.9            In both orders, the Commission
    calculated the lodestar based on the reduced number of hours it approved. The
    9
    The second fees award consisted of:
    First Appeal (Angel and Robin-Vergeer)         2,010
    Response to Petition for Rehearing En Banc     3,279.35
    Proceedings before Commission on remand        3,923.85
    $9,213.20
    13
    combined total of $23,236 was twenty-seven percent less ($8,660.30) than had
    been requested.    The Tenants filed a timely petition for review in this court
    challenging the Commission‟s fee award. They ask the court to award fees in the
    lodestar amount of $31,896.50 for the 85.55 hours claimed at the hourly rates
    established in the Laffey Matrix.
    II. ANALYSIS
    A.     Standard of Review
    The parties have slightly different contentions about the standard of review
    we should apply.     Petitioners contend that whether the Commission erred in
    holding that Laffey rates are not presumptively reasonable, and in setting the
    hourly rate according to rates charged by attorneys in the “specialized field of rent
    control and rental housing under the Act,” is a question of law we should review
    de novo. They argue that the interpretation of what is a “reasonable” award of fees
    under D.C. Code § 42-3509.02 is a legal question of statutory interpretation and
    that the usual deference to an agency‟s interpretation of a statute entrusted to its
    administration should not obtain here, where the court, and not only the agency,
    has direct authority to implement its provisions. See 
    Loney, 11 A.3d at 759
    . They
    14
    also argue that the court is in a better position to assess reasonableness in a case,
    such as this, where the contested fees relate for the most part to legal services
    rendered in connection with representation on judicial review by the court.
    Respondent‟s brief contends that the Commission‟s determination of what is a
    reasonable hourly rate should be reviewed under the customary deferential
    standard: whether the decision was arbitrary or capricious and its conclusions
    supported by substantial evidence.      At oral argument, however, counsel for
    respondent stated that the court could decide to make its own independent decision
    in this case where the fees are not for legal work in the administrative proceedings
    before the agency.
    We usually review the Commission‟s attorney‟s fees awards for an abuse of
    discretion. Hampton Courts Tenants Ass’n v. District of Columbia Rental Hous.
    Comm’n, 
    599 A.2d 1113
    , 1115 (D.C. 1991). As the Supreme Court has noted,
    “[t]his is appropriate in view of the [agency‟s] superior understanding of the
    litigation and the desirability of avoiding frequent appellate review of what
    essentially are factual matters.” Hensley v. Eckerhart, 
    461 U.S. 424
    , 437 (1983).
    Nonetheless, “[a]n exercise of discretion must be founded upon correct legal
    standards.” Teachey v. Carver, 
    736 A.2d 998
    , 1004 (D.C. 1999). To warrant
    judicial deference, the exercise of discretion also must be internally consistent and
    15
    logical such that the agency‟s conclusions flow rationally from its findings. See
    Jones v. District of Columbia Dep’t of Emp’t Servs., 
    41 A.3d 1219
    , 1225 (D.C.
    2012) (“Discretion there may be, but methodized by analogy, disciplined by
    system . . . . Discretion without a criteria for its exercise is authorization of
    arbitrariness.” (citations and internal quotation marks omitted)).
    With respect to the Commission‟s calculation of the reasonable hours
    expended, the Tenants contest only the reduction of hours for work performed
    before this court in the first appeal.10 While we normally review factual findings
    such as “what work counsel performed” and “whether that work was necessary and
    appropriate” for an abuse of discretion, District of Columbia Metro. Police Dep’t v.
    Stanley, 
    951 A.2d 65
    , 67 (D.C. 2008), in reviewing the Commission‟s
    recommendation11 with respect to attorney‟s fees for work performed in this court,
    our usual deference is tempered because the Commission was not “intimately
    familiar with the . . . documents filed” in that appellate litigation and was not able
    10
    Tenants do not take issue with the Commission‟s reduction of hours
    expended by Legal Aid in litigating before the Commission pursuant to this court‟s
    remand order.
    11
    In ordering the award of fees for legal work performed before this court
    the Commission went beyond the scope of this court‟s referral, which asked for a
    recommendation to the court.
    16
    to “observe[] the proficiency of counsel in court.” Hampton 
    Courts, 599 A.2d at 1117
    (quoting Copeland v. Marshall, 
    641 F.2d 880
    , 901 (D.C. Cir. 1980)).
    For the reasons that follow, we decide that whether our review is de novo or
    for abuse of discretion, the Commission‟s order rejecting the Laffey rates as
    presumptively reasonable and reducing the number of hours to be compensated
    must be reversed.
    B.     Fee Awards Under the Rental Housing Act
    The Rental Housing Act of 1985 (“the Act”) provides that the “Rent
    Administrator, Rental Housing Commission, or a court of competent jurisdiction
    may award reasonable attorney‟s fees to the prevailing party in any action under
    this chapter . . . .” D.C. Code § 42-3509.02 (2012 Repl.). “[T]he purposes of the
    attorney‟s fee provision are to encourage tenants to enforce their own rights, in
    effect acting as private attorneys general, and to encourage attorneys to accept
    cases brought under the Rental Housing Act of 1980.”          Ungar v. District of
    Columbia Rental Hous. Comm’n, 
    535 A.2d 887
    , 892 (D.C. 1987). There is no
    dispute the Tenants have prevailed in this litigation and that they are presumptively
    entitled to attorney‟s fees under the Act. See 
    id. The only
    issue is how the fees
    17
    should be calculated where the legal work is performed by an organization such as
    Legal Aid, which has no established hourly billing rates that can be used as a
    measure of what is a “reasonable” rate.
    Regulations implementing the Act require that the fee award be determined
    first by calculating the “lodestar,” which is the “number of hours reasonably
    expended on a task multiplied by a reasonable hourly rate.” 14 DCMR § 3825.8
    (a) (“The starting point shall be the lodestar . . . .”). The Commission or other fee-
    calculating body then “may” adjust the lodestar up or down after considering the
    following list of factors:
    (1) the time and labor required; (2) the novelty,
    complexity, and difficulty of the legal issues or
    questions; (3) the skill requisite to perform the legal
    service properly; (4) the preclusion of other employment
    by the attorney, due to acceptance of the case; (5) the
    customary fee or prevailing rate in the community for
    attorneys with similar experience; (6) whether the fee is
    fixed or contingent; (7) time limitations imposed by the
    client or the circumstances; (8) the amount involved and
    the results obtained; (9) the experience, reputation, and
    ability of the attorney; (10) the undesirability of the case;
    (11) the nature and length of the professional relationship
    with the client; (12) the award in similar cases; and (13)
    the results obtained, when the moving party did not
    prevail on all the issues.
    18
    14 DCMR § 3825.8 (b) (2015).12
    C.     Reasonable Hourly Rates
    The lodestar method, as adopted by regulations promulgating the Act, is the
    method used to calculate attorney‟s fees under other statutory fee-shifting
    provisions, including those contained in federal and District of Columbia civil
    12
    These factors are nearly identical to the twelve factors that we adopted in
    Frazier v. Ctr. Motors, Inc., 
    418 A.2d 1018
    , 1025 (D.C. 1980), as part of the
    analysis when setting a “reasonable” fee award. The Frazier factors are: (1) time
    and labor required; (2) the novelty and difficulty of the question; (3) the skill
    requisite to perform the legal service properly; (4) the preclusion of other
    employment by the attorney due to acceptance of the case; (5) the customary fee;
    (6) whether the fee is fixed or contingent; (7) time limitations imposed by the
    client or the circumstances; (8) the amount involved and the results obtained; (9)
    the experience, reputation, and ability of the attorneys; (10) the “undesirability” of
    the case; (11) the nature and length of the professional relationship with the client;
    and (12) awards in similar cases. See 
    id. At the
    time of the Frazier decision, we had not yet adopted the lodestar
    method. After adopting the lodestar method in District of Columbia v. Hunt, 
    525 A.2d 1015
    , 1016 (D.C. 1987) (per curiam), we noted that the Frazier factors are
    often subsumed within the initial calculation of the reasonable rate and hours
    expended, instead of being used as a basis for adjusting the lodestar amount.
    Hampton 
    Courts, 599 A.2d at 1115
    n.8 (citing 
    Hensley, 461 U.S. at 434
    n.9).
    In this case the Commission did not make any upward or              downward
    adjustments to the “lodestar” amount, which was calculated as the         reasonable
    hourly rate (as determined by the Commission) multiplied by the           reasonable
    number of hours (as reduced by the Commission) expended. See              14 DCMR
    § 3825.8 (a)-(b).
    19
    rights statutes such as 42 U.S.C. § 1988 and D.C. Code § 2-1402.01 (2012 Repl.).
    Case law on fee awards under those statutes provides useful guidance for
    determining the appropriate standard for determining a reasonable hourly rate in
    this case.
    The Supreme Court in a case concerning a § 1988 fee award rejected the
    argument that an alternate method (specifically, a cost-based method) should be
    applied when calculating fee awards to nonprofit legal services organizations such
    as Legal Aid. See Blum v. Stenson, 
    465 U.S. 886
    , 895 (1984). Relying on Blum,
    we also have held that “[t]he identity of the party against whom the fees will be
    charged, i.e., individual vs. governmental defendants, or whether representation
    was provided by private or nonprofit counsel is irrelevant.” Henderson v. District
    of Columbia, 
    493 A.2d 982
    , 1000 (D.C. 1985). Accordingly, in calculating the
    lodestar amount in this case, the “reasonable hourly rate” should be measured by
    the same standard used for calculating fee awards to counsel in private practice:
    the “prevailing market rates in the relevant community for attorneys of similar
    experience and skill.” Hampton 
    Courts, 599 A.2d at 1118
    (quoting District of
    Columbia v. Jerry M., 
    580 A.2d 1270
    , 1281 (D.C. 1990)).
    20
    The reason for this standard, we have said, is that “it is important that
    attorneys who are willing to take on civil rights and other public interest work are
    adequately compensated, or it will be difficult to find competent counsel to handle
    this important job.” Lively v. Flexible Packaging Ass’n, 
    930 A.2d 984
    , 988 (D.C.
    2007). “The goal, [therefore], is to attract competent counsel for these cases, but
    not to provide them with windfalls.” 
    Id. (citations omitted).
    “[A] fee applicant‟s burden in establishing a reasonable hourly rate entails a
    showing of at least three elements: [1] the attorneys‟ billing practices; [2] the
    attorneys‟ skill, experience, and reputation; and [3] the prevailing market rates in
    the relevant community.”13 Covington v. District of Columbia, 
    57 F.3d 1101
    , 1107
    (D.C. Cir. 1995) (citing 
    Blum, 465 U.S. at 896
    n.11). Once the fee applicant has
    met its initial burden, “the burden then would fall on the landlord „to go forward
    with evidence that the rate is erroneous.‟” Hampton 
    Courts, 599 A.2d at 1118
    n.17
    (quoting Nat’l Ass’n of Concerned Veterans v. Sec’y of Def., 
    675 F.2d 1319
    , 1326
    (D.C. Cir. 1982)). “And when the [respondent landlord] attempts to rebut the case
    13
    The first two elements are amply supported by the Tenants‟ fee request.
    The Legal Aid attorneys‟ credentials and professional competence are undisputed.
    The Commission noted that “each of the [Legal Aid] attorneys provided the
    Tenants with a high quality of legal services.” The court concurs with that
    assessment.
    21
    for a requested rate, it must do so by equally specific countervailing evidence.”
    Concerned 
    Veterans, 675 F.2d at 1326
    .
    Here, Tenants provided affidavits setting out the educational background
    and professional experience of the Legal Aid attorneys who worked on the case
    and, because Legal Aid does not charge its clients, who are indigent, it proffered
    the Laffey rates “as the prevailing market rates.” The Commission, however,
    rejected the Laffey Matrix as a standard because it does not reflect rates charged by
    attorneys in the submarket of rental housing litigation. The Tenants argue that
    rates derived from the Laffey Matrix are presumptively reasonable in the District
    of Columbia, and that the Commission erred when it defined the “relevant
    community” not as lawyers practicing in the District of Columbia but, more
    narrowly, as comprised of attorneys who practice rental housing litigation in non-
    major law firms and, more narrowly still, as those practicing in small firms. We
    agree with the Tenants that, where the attorney work to be compensated is not
    regularly billed, Laffey rates are a presumptively reasonable measure of billing
    rates in the District of Columbia.
    The Laffey Matrix is a fee schedule of hourly rates for attorneys practicing
    in the District of Columbia, broken down by years of experience. It is compiled
    22
    and published by the Civil Division of the United States Attorney‟s Office for the
    District of Columbia and is updated annually to reflect changes in the cost of
    living.14 The Laffey Matrix is “regularly used in the federal courts of this
    jurisdiction to determine attorneys‟ fees where, as here, there is a statutory
    entitlement.” 
    Lively, 930 A.2d at 988-89
    . The federal government‟s announced
    policy is that it will not contest the award of fees based on the Laffey Matrix in
    cases where certain fee-shifting statutes provide for attorney‟s fees to the
    prevailing party. See Novak v. Capital Mgmt. & Dev. Corp., 
    496 F. Supp. 2d 156
    ,
    159 (D.D.C. 2007). This concession that the fees are reasonable when they will be
    paid out of the public fisc is a significant indicator that the fees are not excessive or
    out of tune with the market.15        Laffey-derived rates have also been used to
    calculate the lodestar for attorney‟s fees in private litigation in the courts of the
    District of Columbia. See, e.g., Campbell-Crane & Assocs., v. Stamenkovic, 
    44 A.3d 924
    , 947-48 (D.C. 2012) (noting that trial court resorted to Laffey Matrix in
    determining reasonable rates based on lawyers‟ experience); 
    Lively, 930 A.2d at 14
              Laffey-Matrix - 2003-2014, U.S. Attorney‟s Office for the District of
    Columbia,      available    at    http://www.justice.gov/sites/default/files/usao-
    dc/legacy/2013/09/09/Laffey_Matrix%202014.pdf.
    15
    Courts have suggested that Laffey rates may be lower than the rates large
    firms in the District of Columbia command, as supported by the affidavits
    submitted by the Tenants. See Heller v. District of Columbia, 
    832 F. Supp. 2d 32
    ,
    48 n.14 (D.D.C. 2011). The Commission, however, seemed to think that the
    Laffey Matrix reflected rates at the higher echelons.
    23
    990 (accepting the Laffey Matrix “as one legitimate means of calculating
    attorney‟s fees in those cases, such as this, where a prevailing party is statutorily
    entitled to attorneys fees”).   And, as the Commission acknowledged, Laffey-
    derived rates have been used by the Commission to award attorney‟s fees under the
    Act. Indeed Laffey rates were used in this case without objection in calculating the
    award of fees for Legal Aid‟s work in the administrative proceedings and for
    Becker‟s work on the first appeal. Against this background, the Commission‟s
    conclusion that Laffey rates are not a presumptively reasonable measure of hourly
    rates in the District of Columbia fights principles established in caselaw and its
    own previous actions in this case applying Laffey rates.
    The Commission also erred in veering from basing the lodestar on prevailing
    rates in the District of Columbia to what it considered the prevailing rate in the
    “specialized submarket” of rent control litigation under the Act. The bulk of the
    attorney‟s fees award that is challenged in this appeal was for legal representation
    in the first appeal and on remand before the Commission following that appeal. In
    the first appeal, a knowledge of the substance of rent control law and, in particular,
    substantial rehabilitation petitions, was necessary, but it was equally necessary to
    have knowledge of proper standards of review in judicial review of administrative
    proceedings and to possess appellate skills—researching, briefing and preparing
    24
    for and presenting oral argument.16 Moreover, the proceedings on remand had
    nothing to do with rent control law at all, but with the proper calculation of the
    award of attorney‟s fees.        Therefore, the apparent factual premise for the
    Commission‟s focus on a “specialized submarket” that the fees were for lawyers
    engaged in rent control litigation is not applicable to the fees at issue.
    We are also unpersuaded by the Commission‟s reliance on what it describes
    as the “well established” interpretation that hourly rates are to be set in accordance
    with rates in the specialized submarket for rent control or rental housing litigation,
    citing its administrative decisions.17 This court has not heretofore passed on the
    Commission‟s interpretation.18 In doing so now, we note that the Commission‟s
    16
    As noted, there is no dispute between the parties that the Laffey-derived
    rate the Commission used for Becker‟s work in the first appeal was reasonable. It
    is only the hourly rates for Legal Aid attorneys Angel and Robin-Vergeer that are
    in contention, as well as the rates for legal representation opposing the petition for
    rehearing en banc and on remand before the Commission.
    17
    Hampton Courts Tenants’ Ass’n v. William C. Smith Co., CI 20,176
    (RHC July 20, 1990); Reid v. Sinclair, TP 11,334 (RHC Sept. 1, 1988).
    18
    In its order and brief to this court the Commission incorrectly states that
    the court has approved the Commission‟s use of a submarket approach, citing
    Hampton Courts, 
    599 A.2d 1113
    . But the court‟s opinion in that case does not
    even mention, let alone approve, a specialty submarket approach to the
    determination of what is a reasonable hourly rate. Rather, the court‟s opinion deals
    primarily with the Commission‟s determination that the number of hours claimed
    as having been expended in the representation were “far in excess of what
    (continued . . .)
    25
    administrative interpretation implements a statute that authorizes the court—not
    only the agency—to award attorney‟s fees for any stage of the proceeding. See
    
    Loney, 11 A.3d at 759
    . Thus, although the factual question of what constitute
    reasonable attorney‟s fees in a particular case may be entrusted to agency
    discretion, the threshhold issue whether Laffey rates are presumptively reasonable
    in the District of Columbia is not a matter that has been entrusted exclusively to
    agency discretion nor is it one as to which the Commission has greater expertise
    than the court. See District of Columbia Office of Human Rights v. District of
    Columbia Dep’t of Corr., 
    40 A.3d 917
    , 923 (D.C. 2012) (quoting United States
    Parole Comm’n v. Noble, 
    693 A.2d 1084
    , 1098 (D.C. 1997), adopted on reh’g, 
    780 A.2d 85
    (D.C. 1998) (en banc) (noting that where the issue “is purely one of law
    not involving an agency‟s attention to gaps or ambiguities in the statute it
    administers or to technical applications, we do not defer to an agency
    (. . . continued)
    reasonably skilled counsel expended for similar work in rental housing
    litigation. . . .”—the concern expressed by the Commission having been that
    inexperienced counsel had charged hours spent learning about housing law in the
    course of representation. 
    Id. at 1116-18.
    With respect to hourly rates, the court‟s
    opinion quoted a previous opinion for the well-accepted and unremarkable
    proposition that reasonable hourly rates should be measured by reference to
    “prevailing market rates in the relevant community for attorneys of similar
    experience and skill.” 
    Id. at 1118
    (quoting District of Columbia v. Jerry M., 
    580 A.2d 1270
    , 1281 (D.C. 1990)).
    26
    interpretation”).19 On the merits, we note that the Commission‟s interpretation is
    not grounded on the language of the statute, which refers generally to “reasonable
    attorney‟s fees,” D.C. Code § 42-3509.02, as do a number of other fee-shifting
    statutes.    Nor does the Commission‟s implementing regulation, 14 DCMR
    § 3825.8 (b), support use of a submarket reference in the lodestar calculation;
    rather it appears to disfavor such an approach.20 Thus, even if the Commission‟s
    internal interpretation has been around for some time, we reject that it is “well
    established” by reference to the governing statute, the agency‟s implementing
    regulations or the cases interpreting similar language in fee-shifting statutes. Cf.
    19
    In this regard, it is telling that the Commission‟s submarket approach,
    adopted more than twenty-five years ago, fails to take account of subsequent
    decisions and guidance from the District of Columbia Circuit that look to the
    Laffey Matrix rates as indicative of the rates prevailing in this legal community
    and that, as we discuss infra, seriously question the value of and impose strict
    requirements on any attempt to set hourly rates by reference to a submarket for
    legal specialties.
    20
    The regulation provides that one of the twelve “adjustment factors” to be
    applied after the lodestar amount has been calculated is “the customary fee or
    prevailing rate in the community for attorneys with similar experience.” 4 DCMR
    § 3825.8 (b)(5). The regulation‟s sequencing of the two steps (lodestar calculation
    followed by adjustments to the lodestar) logically implies that the hourly rate used
    to calculate the lodestar amount is not based on the community of attorneys “with
    similar experience.” The Commission has said that deviations from the lodestar
    based on adjustment factors “will be highly unusual,” Reid, TP 11,334 at 19 & n.7,
    and it did not purport to adjust the lodestar amount in this case. See supra note 12.
    The Commission‟s order of January 29, 2013, acknowledges, however, that it
    essentially incorporated this adjustment factor into the initial lodestar calculation,
    in contravention of this principle.
    27
    District of Columbia Office of Human 
    Rights, 40 A.3d at 926
    (rejecting agency
    interpretation because it “misapplied accepted interpretive criteria in considering
    the relevant language in the regulations, its reasoning is logically flawed, and it did
    not consider the purpose of an interest award”).
    We should not be understood as saying that the Laffey Matrix must be
    applied in every case where the requester has no established rates and that a court
    or agency will always err if it selects a different measure that is clearly more
    appropriate under the circumstances. But the Laffey Matrix is a very good place to
    start, and, we would add, in most cases will be the best place to end lest litigation
    over attorney‟s fees overshadow the underlying case. Deviations from the Laffey
    Matrix‟s presumptively reasonable measure should not be lightly undertaken and
    need to be substantially supported. We adopt the D.C. Circuit‟s caution against
    engaging in a submarket analysis when setting fee awards, unless the party
    opposing the fee request presents very specific and reliable evidence establishing
    the existence of a submarket and the prevailing rates for attorneys practicing within
    the submarket. See 
    Covington, 57 F.3d at 1111-12
    . In Covington, the party
    opposing the fee request argued that the relevant market should be defined
    narrowly as including only plaintiff‟s attorneys in civil rights, employment, or
    discrimination actions.    
    Id. The D.C.
    Circuit declined to define the market
    28
    narrowly because the opponent had “failed to show that a civil rights and
    employment discrimination market actually exists independent of attorneys who
    handle other types of complex federal litigation.” 
    Id. Further, the
    court noted that
    “the trial court found no evidence that submarket rates are lower than the
    prevailing rates in the broader legal market.” 
    Id. The opponent
    in that case had
    submitted an affidavit from the then-assistant deputy Corporation Counsel, which
    cited seven instances in which lawyers with ten-twenty years of experience
    charged an hourly rate of about $150 when representing plaintiffs in civil rights,
    employment, or discrimination cases. See Covington v. District of Columbia, 
    839 F. Supp. 894
    , 898-99 (D.D.C. 1993). The D.C. Circuit affirmed the district court‟s
    finding that this evidence was insufficient.21 See 
    Covington, 57 F.3d at 1111-12
    .
    21
    The district court provided additional guidelines on what a
    “statistically reliable, well-documented, and extensive survey” should contain:
    Such a survey would collect the rates of a statistically
    significant number of lawyers or firms within a legal sub-
    market, convincing the court that the survey‟s scope is
    broad enough to reflect the market faithfully. Such a
    survey would be sufficiently documented with supporting
    affidavits, assuring the court of the accuracy of the
    survey‟s data. Lastly, such a survey would encompass
    both the high rates that large, prestigious law firms in the
    area command for their work in the sub-market and the
    lower rates commanded by others for their work in the
    sub-market.
    (continued . . .)
    29
    Thus, even if we were to assume that a submarket analysis could be
    appropriate in some cases, this would not be such a case. First, as we have
    discussed, the relevant market was not “rent control” litigation but appellate
    advocacy and issues of attorney‟s fees. The Tenants submitted six affidavits that
    supported the reasonableness of Laffey Matrix rates for the work Legal Aid
    performed in the representation of the Tenants in this case. Second, even if rent
    control litigation were the appropriate submarket, the evidence the Landlord
    submitted to establish the prevailing rates in that submarket was insufficient,
    consisting of only two affidavits by attorneys who attested to their individual rates
    and of rates in the firm of the Landlord‟s own lawyer in the case (billing rates
    within range of the Laffey rates).      Far from a comprehensive survey, these
    affidavits alone do not allow a determination that the rates attested to in the
    affidavits accurately reflect prevailing rates in the submarket of rental housing
    litigation, let alone establish that such a market exists. Moreover, the Van Salzen
    (. . . continued)
    
    Covington, 839 F. Supp. at 899
    . Although the district court found the evidence
    submitted by the party opposing the fee request to be insufficient, it did not reject
    the submarket approach altogether. The court stated that because “courts must aim
    to award attorney‟s fees that mirror what counsel would earn in the market,” “[i]f
    the market would provide different sub-markets of lawyers different rates, courts
    properly aiming to mirror the market would award lawyers in each sub-market the
    fees that their particular services command in the marketplace.” 
    Id. at 898.
                                            30
    affidavit presented by the Tenants refuted that evidence. The Landlord‟s evidence
    was simply not enough to overcome the presumptive reasonableness of the Laffey
    Matrix. See 
    id. at 1110.
    In reaching the conclusion that Laffey Matrix rates are presumptively
    reasonable and that departure from these rates should not be lightly undertaken, we
    are guided by the Supreme Court‟s warning that “[a] request for attorney‟s fees
    should not result in a second major litigation.” 
    Hensley, 461 U.S. at 437
    . We
    agree with the D.C. Circuit that the burden should fall squarely on the party
    opposing a fee request based on the Laffey Matrix to proffer specific
    countervailing evidence which demonstrates the existence of a defined submarket
    and the prevailing rates within that market. See 
    Covington, 57 F.3d at 1111
    .
    Otherwise, requiring courts to engage in an analysis of market definition for each
    fee application would come at a sacrifice to judicial efficiency and could easily
    result in a “second major litigation.” Cf. Thompson v. Kennickell, 
    710 F. Supp. 1
    ,
    5-6 (D.D.C. 1989) (rejecting argument that, in the context of contingency
    enhancements, the “relevant market” should be defined according to concepts of
    market definition and product interchangeability as developed under antitrust law,
    because “to do so would be patently inconsistent with Justice Powell‟s admonition
    31
    in Hensley . . . that „[a] request for attorney‟s fees should not result in a second
    major litigation‟”).
    Finally, there are significant considerations grounded in the purpose of fee-
    shifting provisions for the application of Laffey Matrix rates in cases brought
    under statutes that allow awards of attorney‟s fees. The fact that a statute provides
    for attorney‟s fees to the prevailing party—as an exception to the customary
    American rule that each party bears its own attorney‟s fees—implies a legislative
    determination that the subject of successful litigation is infused with a public
    interest and that usual market forces are insufficient to supply the necessary
    incentives to counsel.    Public interest litigation oftentimes has ripple effects,
    beyond the immediate litigation and parties, that further the statutory purpose. It is
    therefore critical that courts and agencies that decide those cases have a full and
    cogent presentation. In view of this public interest, attorney‟s fee awards that
    compensate counsel for taking on cases under fee-shifting statutes should suffice to
    attract not simply any counsel, but “competent counsel.” 
    Lively, 930 A.2d at 988
    (emphasis added). As in this case, such litigation may be brought on behalf of
    persons who rarely are able to afford a lawyer and usually are forced to struggle
    with legal problems on their own—assuming they are aware of their statutorily
    protected rights in the first place. The public interest is furthered by providing
    32
    incentives to counsel to undertake cases that the legal marketplace ordinarily does
    not and by supporting organizations such as Legal Aid that devote themselves to
    high quality representation of indigent clients.
    Accordingly, we hold that the Commission erred in rejecting the Tenant‟s
    proposed Laffey-derived rates as not presumptively reasonable, and in reducing
    those rates by twenty percent under a submarket theory that was not properly
    substantiated.   The lodestar for Legal Aid‟s services should be calculated
    according to rates derived from the Laffey Matrix. See       District   of   Columbia
    Office of Human 
    Rights, 40 A.3d at 926
    (refusing to defer to agency‟s
    interpretation because it “misapplied accepted interpretive criteria in considering
    the relevant language in the regulations, its reasoning is logically flawed, and it did
    not consider the purpose of an . . . award”).
    D.     Determination of Hours Reasonably Expended
    “The [Commission] may exercise its discretion to decrease the number of
    compensable hours in the lodestar calculation „[w]here the documentation of hours
    is inadequate‟ and to „exclude from [the] initial fee calculation hours that were not
    „reasonably expended‟ or „that are excessive, redundant, or otherwise
    unnecessary. . . .‟” Hampton 
    Courts, 599 A.2d at 1116
    (quoting Hensley, 
    461 U.S. 33
    at 433-34). “„Hours are not reasonably expended . . . if an attorney takes extra
    time due to inexperience, or if an attorney performs tasks that are normally
    performed by paralegals, clerical personnel or other nonattorneys.‟” 
    Id. at 1118
    n.14 (quoting Action on Smoking & Health v. Civil Aeronautics Bd., 
    724 F.2d 211
    ,
    220-21 (D.C. Cir. 1984)). “„[I]t is insufficient to provide [the fact-finder] with
    very broad summaries of work done and hours logged.‟” 
    Id. at 1117
    (quoting
    Concerned 
    Veterans, 675 F.2d at 1327
    ).            “Rather, „the application must be
    sufficiently detailed to permit the [court or agency] to make an independent
    determination    whether    or   not   the     hours   claimed   are   justified,‟   and
    „contemporaneous, complete and standardized time records‟ may be called for to
    support a disputed fee request.” 
    Id. “It is
    not necessary to know the exact number
    of minutes spent nor the precise activity to which each hour was devoted nor the
    specific attainments of each attorney.” Copeland v. Marshall, 
    641 F.2d 880
    , 891
    (D.C. Cir. 1980) (quoting Lindy Bros. Builders, Inc. v. Am. Radiator & Standard
    Sanitary Corp., 
    487 F.2d 161
    , 167 (3d Cir. 1973)). “But without some fairly
    definite information as to the hours devoted to various general activities, e.g.,
    pretrial discovery, settlement negotiations, and the hours spent by various classes
    of attorneys, e.g., senior partners, junior partners, associates, the court cannot know
    the nature of the services for which compensation is sought.” 
    Id. 34 As
    noted above, the Tenants contest only the hours reduction for work
    performed by its attorneys—Eric Angel, Bonnie Robin-Vergeer and Julie Becker
    —in the first appeal before this court. The Commission summarized Becker‟s time
    records, which accounted for most of the fees requested, as falling into five
    different stages, as follows:
    1. “Pre-Brief Preparation,” including reading RACD and
    Commission decisions and brief [of Loney], creating
    and completing outline of claims and parties‟
    arguments on appeal, and reviewing record on appeal
    at DCCA offices (4.5 total claimed hours for 2/23/09;
    2/24/09; 2/27/09);
    2. “Preparation of Appellate Brief for DCCA,” including
    working on brief (statement of facts), working on first
    draft of brief, completing first draft of brief, revising
    first draft of brief . . . , preparing a second draft of
    brief, revising second draft, begin filling in citations
    to record and explaining to paralegal how to fill in
    citations to record on appeal, and inputting, final
    proofreading, bluebooking and stylistic edits (22.2
    total claimed hours for 3/1/09; 3/4/09; 3/5/09; 3/6/09;
    3/10/09; 3/12/09; 3/13/09; 3/18/09; 3/20/09);
    3. “Preparation of Oral Argument before DCCA,”
    including beginning to prepare for oral argument, re-
    reading all briefs, begin reviewing principal case law,
    composing likely questions and potential answers for
    oral argument, creating an outline for oral argument,
    oral argument practice, distillation of hearing
    testimony by tenants, moot court, follow-up research
    from moot court, review of written materials,
    35
    beginning re-preparation for oral argument and re-
    reading briefs, re-reading RACD and RHC decisions,
    further oral argument practice, further moot court,
    going over written materials for oral argument and
    creating a paper file for the oral argument (25.25 total
    claimed hours for 1/23/10; 1/25/10; 1/28/10; 1/29/10;
    1/31/10; 2/1/10; 2/2/10; 2/3/10; 2/8/10; 2/9/10;
    4/30/10; 5/1/10; 5/3/10; 5/6/10; 5/8/10; 5/10/10);
    4. “Oral Argument before DCCA,” including oral
    argument (2.0 total claimed hours for 5/1/10);
    5. “Preparation of Response to en banc Petition,”
    including receiving and reviewing en banc petition,
    reviewing Loney‟s motion to supplement en banc
    petition, making an outline for the en banc response,
    working on en banc response, completing first draft of
    en banc response and proofreading en banc response
    and preparing it for filing (14.35 total claimed hours
    for 10/7/10; 10/19/10; 10/23/10; 10/25/10; 10/26/10;
    10/28/10; 11/1/10; 11/2/10).
    We note that the fee request stated that Legal Aid had exercised “billing
    judgment” and that the request “reflects substantial reductions” by excluding
    certain items that could well have been included: time spent by paralegals and law
    students at Legal Aid,22 and time spent communicating with the client, with
    counsel for the Landlord and with the Commission. The fee request excluded in
    its entirety the legal work done on the Tenants‟ cross-appeal challenging the
    22
    14 DCMR § 3825.5 provides that fees may be awarded for services by
    “law clerks, paralegals, or law students, who worked on the petition under the
    supervision of an attorney.”
    36
    Commission‟s attorney‟s fee award, including time spent in consultation with
    attorneys at Jenner & Block, the Tenants‟ counsel in this appeal. The Commission
    either overlooked that the fee request had already been discounted or gave it no
    weight even though we have commented on the importance that counsel exercise
    such billing judgment before a fee request is presented. District of Columbia v.
    Hunt, 
    525 A.2d 1015
    , 1016 (D.C. 1987) [cited by Commission in Hampton Court
    Tenants’ Ass’n, CI 20,176 at 6.]. This is a fundamental flaw in the manner in
    which the Commission evaluated the Tenants‟ fee request.23
    Of the hours that were submitted, the Commission reduced Becker‟s total of
    53.95 hours claimed for work done on the first appeal to this court to 41.86 hours,
    and reduced her total of 14.3524 claimed hours for work on the opposition to the
    Landlord‟s rehearing en banc petition to 8.11 hours. The Commission gave several
    reasons, none of which we find justified, for reducing Becker‟s claimed hours for
    appellate work. For example, because Becker did not participate in the original
    23
    The Commission took note of the fact that the fee request did not bill for
    time spent by paralegals but took Becker to task for spending 15 minutes
    “explain[ing] to paralegal how to fill in citations to the record from record on file”
    and for herself spending time on tasks that the Commission thought should have
    been performed by paralegals.
    24
    The Commission first corrected the petition‟s faulty addition so that the
    number of hours was adjusted to 9.85 claimed for opposing the en banc petition.
    So the actual reduction was 1.7 hours.
    37
    administrative proceedings she had to spend time familiarizing herself with the
    case for appeal; 4.5 hours were claimed for this preparation. 25 We believe that the
    Commission abused its discretion in reducing the claimed hours. First, it is not
    unusual that a different attorney will represent a client on appeal. Indeed, it is a
    recognition of the different skills and experience required for effective appellate
    practice before a court. A competent and conscientious attorney must become
    familiar with the record of the proceedings for which appeal is being taken—the
    court expects it. Although the Commission did not question Becker‟s need to
    prepare, it assumed, without substantiation, that she had ready access to all the
    materials necessary for appeal and that a visit to the court to review the record
    should not have been necessary because Legal Aid already had all of the necessary
    documents. Puzzlingly, it then reduced by ten percent (15 minutes) the time
    claimed for the review of records at the court in what can only be described as an
    25
    Becker‟s affidavit read, with respect to these entries:
    2/23/09 Read decisions below and brief of Housing
    Provider. Began to create outline of claims on appeal and
    parties‟ respective position on each claim. 2 hours.
    2/24/09 Completed outline of claims and arguments. 1
    hour.
    2/27/09 Visited clerk‟s office at Court of Appeals to
    review record on appeal. 1.5 hours.
    38
    arbitrary cut without a basis in the rationale questioning the time expenditure‟s
    validity.
    Second, the attorney‟s time entries were sufficiently descriptive and precise
    “to make an independent determination whether or not the hours claimed are
    justified.” This is not a case where the fee applicant has provided billing entries
    which cover 30 or 40 hours in a single entry and that contain only basic
    descriptions of the tasks performed. Cf. Hampton 
    Courts, 599 A.2d at 1117
    n.12.
    (single entry claimed 40 hours of compensation for “Research for Appellant‟s
    Brief of Motion for Summary Reversal” and was simply dated “February 21-17
    [sic]”; entry for period from March 30 to April 8 covered 30 hours for drafting
    brief and three motions, without any further detail as to tasks performed). Here,
    the attorney broke down her time entries into short segments, with descriptions that
    provide enough information to justify that time.      For instance, Becker‟s time
    entries on two different days of “[w]orked on first draft of brief” cover only 4.5
    hours and 2 hours; her entries on two other days for “[r]evised first draft. Wrote
    new Part IV” and “revised and sent new draft to [outside pro bono attorney for
    review]” cover 4 hours and 2.25 hours; her entry of “[c]reated outline for oral
    argument” was for 1 hour. The descriptions adequately explained how the lawyer
    spent discrete amounts of time on identified dates. We are at a complete loss to
    39
    understand the Commission‟s remarks that time entries were “vaguely or generally
    described.” The court has no difficulty grasping the nature and necessity of the
    legal work involved.
    The Commission found, however, that descriptions for tasks such as
    “[b]egan to create outline” and “completed outline” were “vaguely or generically
    described” because the “terms „began‟ and „completed‟ do not by themselves
    suggest the activities engaged in for the claimed time.”             We can understand
    perfectly that “began” signifies the initiation of a task, and that “completed”
    signifies that it has been accomplished. But those were not the only words in the
    fee request entries, rather in its order the Commission does not quote the full
    descriptions in Becker‟s affidavit which identified the nature of the work that was
    begun or completed. We are similarly puzzled by the Commission‟s objection to
    the entries for brief writing as “so vaguely or generically described that the
    Commission was unable to determine whether the hours claimed were in fact
    reasonably expended, or were excessive or unnecessary.”26              The Commission
    26
    Becker‟s affidavit read, with respect to these entries:
    3/1/09 Worked on brief (statement of facts). 2.2
    hours.
    (continued . . .)
    40
    singled out “worked on brief (statement of facts)” and “worked on first draft of
    brief” as too vague to support the “reasonableness” of the time claimed, apparently
    because the Commission thought that in light of the work Legal Aid had already
    done before the Commission and the Commission‟s own order supporting the
    Tenants, writing the brief should have been a straightforward affair. But even if a
    party is defending the order appealed, an appellate brief has to conform to court
    (. . . continued)
    3/4/09 Worked on first draft of brief. 4.5 hours.
    3/5/09 Worked on first draft of brief. 2 hours.
    3/6/09 Completed first draft and sent to D. Reiser
    for review. 1.5 hours.
    3/10/09 Revised first draft. Wrote new part IV. 4
    hours.
    3/12/09 Revised first draft and sent new draft to D.
    Reiser. 2.25 hours.
    3/13/09 Discussed next draft with D. Reiser. .75
    hours.
    3/18/09 Revised second draft. Began filling in
    citations. 1.75 hours.
    Explained to paralegal how to fill in citations to
    the record from record on file with the Court of
    Appeals. .25 hours.
    3/20/09 Inputted final proofreading, bluebooking,
    and stylistic edits on brief. 3 hours.
    41
    requirements and is targeted to an appellate panel; it is not simply a repetition of
    what has been submitted in the previous forum.27
    With respect to the other two attorneys who worked on the appeal, Angel
    claimed 2.5 hours for “moot court,” which the Commission reduced, by 15
    minutes, to 2.25 hours.     The Commission also reduced Robin-Vergeer‟s 4.5
    claimed hours for work on the appeal, which included 2.5 hours of moot court
    participation and 2 hours for attending oral argument, by 1 hour and 15 minutes, to
    3.25 hours.28 In making these reductions, the Commission found that Angel and
    Robin-Vergeer had performed tasks that were “unreasonably duplicative” of
    Becker‟s work, such as mooting Becker in preparation for oral argument and
    Robin-Vergeer being present at oral argument as second chair.29
    27
    Total time claimed for brief writing was 22.2 hours over a 20-day period,
    with a detailed accounting of the time spent and how it was spent on each day.
    This does not appear to us to be excessive in light of the four separate issues raised
    by the Landlord‟s petition for review to which the Tenants had to respond. The
    court eventually disposed of the case deciding only one of the issues, but Legal Aid
    would have run afoul of its professional responsibilities had it not made a full
    response on the Tenants‟ behalf.
    28
    The Commission did not decrease the 1.5 hours Robin-Vergeer claimed
    for working on the opposition to the petition for rehearing en banc.
    29
    The Commission allowed only 15 minutes of oral argument time to
    Becker and Robin-Vergeer, relying on this court‟s Internal Operating Procedures
    which provide that “[u]nless the court orders otherwise, each side will be allowed
    (continued . . .)
    42
    The hours claimed were neither unnecessary, excessive, or duplicative.
    There is no support for the Commission‟s finding that the hours claimed for
    preparation for oral argument were excessive in this case,30 or that having a panel
    of two attorneys during a moot court session is unreasonably duplicative in light of
    the fact that argument before this court is presented to an appellate panel of three
    judges. We expect that attorneys who appear before the court will spend time
    reviewing the record, researching the law in depth, and crafting arguments that are
    clear and concise. Mooting and other forms of oral argument preparation are
    (. . . continued)
    15 minutes for argument in cases on the regular calendar. . . .” District of
    Columbia Court of Appeals, Internal Operating Procedures pt. VI. A, at 5 (2014).
    Anyone familiar with appellate practice before this court knows that this is a
    guideline, not a guillotine. In any event, even if counsel for a party is allocated
    fifteen minutes at the outset, the court often has questions that prolong the
    argument, counsel remains in the courtroom while the other side makes its
    presentation and there may be some time before and after oral argument that are a
    natural part of the process of gathering in the courtroom and leaving the court.
    Therefore, the fifteen minute limit was arbitrary. The court‟s records show that, in
    fact, oral argument on the first appeal lasted 1 hour, 18 minutes and 47 seconds.
    Entries of two hours for each of two attorneys to attend oral argument (one
    presenting the argument, the other as second chair) are hardly excessive and should
    not have been reduced.
    30
    Oral argument was initially scheduled for ten months after the Tenants‟
    brief had been filed. As the fee petition explained, because oral argument was
    postponed for three months due to weather, there was a second round of
    preparation for oral argument. We note that the second round of preparation took
    significantly less time than the first.
    43
    widely recommended and the court endorses them, as effective oral argument is
    not only a part of zealous representation but also a benefit to the court. We also
    expect that attorneys will proofread and verify the citations in the written work that
    they submit to this court.31 In sum, we conclude that the Commission erred in its
    determination that the proffered explanations were vague or that the time spent on
    the identified tasks was unnecessary, excessive or duplicative. Legal Aid attorneys
    expended a reasonable number of hours preparing and arguing the case in the first
    appeal and the time records were not duplicative. The fact that some of the
    Commission‟s reductions were quite small—trivial really—only points out the
    inordinate amount of lawyer and judge time spent on this fee request for very little
    yield. A review for “reasonableness” is not carte blanche for micromanaging the
    practice of lawyers the court or agency has no reason to believe are padding their
    hours.
    31
    The Commission thought that Becker unreasonably spent time
    performing work that paralegals, law students, or clerks typically performed, such
    as “[f]illing in citations,” “[p]roofreading” and “[b]luebooking” and that oral
    argument preparation for a total of 13 hours was excessive for Becker‟s level of
    experience. Appellate judges are acutely aware of the time required, even with the
    assistance of competent law clerks, in ensuring that the court‟s work product is
    accurate and free from technical errors. It is reasonable that lawyers‟ time would
    reflect a similarly punctilious approach to their appellate briefs.
    44
    III. CONCLUSION
    For the foregoing reasons, the Commission‟s fee award is reversed. We
    hold that the lodestar amount is to be calculated as follows: the hourly rates should
    accord with the Laffey Matrix, which results in a rate of: (1) $420 for Angel‟s
    work on the first appeal; (2) $420 for Robin-Vergeer‟s work on the first appeal,
    and $475 for her work opposing the Landlord‟s petition for rehearing en banc
    petition; (3) $335 for Becker‟s work on the first appeal, $420 for her work
    opposing the en banc rehearing petition, and $435 for her work on the remand
    proceedings before the Commission;32 and (4) $495 for Keeney‟s work on the
    remand proceedings. The hours the Tenants presented for work performed in
    connection with the first appeal, which are reasonable, are (a) 2.5 hours for Angel;
    (b) 4.5 hours for Robin-Vergeer‟s work on the appeal, and 1.5 hours for her work
    opposing the en banc rehearing petition, and (c) 53.95 hours for Becker‟s work on
    the appeal, and 9.85 hours for her work opposing the en banc rehearing petition.
    With respect to Becker and Keeney‟s work on remand before the Commission, a
    32
    The Laffey-derived hourly rate of $335 for Becker‟s services rendered
    during the first appeal is not in dispute.
    45
    total of 10.83 hours (7.08 for Becker and 3.75 for Keeney)33 shall be awarded at
    the Laffey-derived rates we have indicated. Accordingly, we hereby award a total
    of $30,798.80 in attorney‟s fees to Legal Aid, which is the sum of fees for work
    performed in connection with the first appeal ($25,862.75) and on remand before
    the Commission ($4,936.05). See 
    Loney, 11 A.3d at 759
    (“[D.C. Code § 42-
    3509.02] does not specify that each entity can only award attorney‟s fees for work
    done before it; instead[,] it indicates that the listed entities [Rent Administrator,
    Rental Housing Commission, or a court of competent jurisdiction] can grant
    attorney‟s fees „for any action under this chapter.‟”).
    So ordered. 34
    FISHER, Associate Judge, dissenting in part: In cases like this, “the agency
    decision with respect to the award of attorney‟s fees is presumed to be correct, and
    thus the [Tenants] Association bears the burden of demonstrating that the [Rental
    Housing Commission] abused its discretion in reducing either compensable hours
    33
    The Commission‟s hours calculation for work on remand following the
    first appeal is not challenged by the Tenants and we adopt it here.
    34
    Tenants have indicated that they intend to ask for attorney‟s fees for legal
    work rendered in connection with this second appeal. Once the appeal is finalized,
    they will be entitled to do so if, as is the case now, they are the prevailing party.
    46
    or hourly rates.” Hampton Courts Tenants Ass’n v. District of Columbia Rental
    Hous. Comm’n, 
    599 A.2d 1113
    , 1116 (D.C. 1991).              I cannot agree that the
    Commission abused its discretion by determining that hourly rates of $335 to $395
    would provide reasonable compensation to the tenants‟ attorneys.1
    The Commission engaged in careful analysis, heeding our previous
    statement that the Laffey Matrix is “one legitimate means of calculating attorneys‟
    fees in those cases, such as this, where a prevailing party is statutorily entitled to
    attorney‟s fees.” Lively v. Flexible Packaging Ass’n, 
    930 A.2d 984
    , 990 (D.C.
    2007). But we have made it clear that the matrix “is merely a starting point.” 
    Id. See also
    Covington v. District of Columbia, 
    57 F.3d 1101
    , 1109 (D.C. Cir. 1995)
    (“a useful starting point”). I would not go further, as the majority does, and treat
    the Laffey rates as both “presumptively reasonable,” Majority Opinion at 21, and
    nearly irrebuttable. See Majority Opinion at 27 (“[I]n most cases [the Laffey
    Matrix] will be the best place to end . . . .”).
    Although the majority relies heavily upon Covington and other decisions
    from the District of Columbia Circuit, that court does not seem so rigid. In a
    1
    I concur in part II. D of Judge Ruiz‟s opinion with regard to the number of
    hours reasonably expended. Good appellate advocacy takes time.
    47
    recent case involving an award of attorneys‟ fees as indemnification, the appellants
    faulted the District Court “for opting not to apply the Laffey matrix.” The court
    acknowledged that “[w]e certainly have approved of the Laffey matrix as a useful
    tool in assessing reasonableness in some circumstances,” Armenian Assembly of
    Am. v. Cafesjian, 
    758 F.3d 265
    , 281 (D.C. Cir. 2014) (emphasis added), but
    concluded that appellants‟ “contention misses the mark. . . . [The trial court] was
    not required to adhere to any particular method in” determining that the award of
    fees was reasonable. 
    Id. at 281,
    282.
    In my view, the Commission properly looked to rates charged by attorneys
    doing similar work in the specialized field of rent control and rental housing. Of
    course, most of the work for which fees were claimed was performed in this court.
    But there is no basis in the record for concluding that attorneys who litigate before
    us, in that field or any other, customarily make more than $335 to $395 per hour.
    Indeed, a large number of our most talented and experienced advocates are
    appointed under the CJA and CCAN programs and are paid $90 per hour.
    D.C. Code § 11-2604 (a) (2012 Repl.) (representation of indigents in criminal
    cases); D.C. Code § 16-2326.01 (2012 Repl.) (compensation of attorneys in neglect
    and termination of parental rights proceedings). I am not suggesting that $90 per
    48
    hour would be reasonable compensation here, but this comparison does add useful
    perspective to our inquiry.
    The majority appeals to judicial efficiency and points to the Supreme
    Court‟s admonition that “[a] request for attorney‟s fees should not result in a
    second major litigation.” Hensley v. Eckerhart, 
    461 U.S. 424
    , 437 (1983). There
    is, however, a better means of reaching those goals—by affording the deference we
    customarily give to a trial court or an agency in such matters. In Lively we
    emphasized our limited scope of review with respect to an award of attorneys‟
    fees, noting that “it requires a very strong showing of abuse of discretion to set
    aside the decision of the trial 
    court.” 930 A.2d at 988
    . In this procedural setting,
    we owe at least equal deference to the Commission. The majority instead has
    conducted what amounts to de novo review.