Conrad v. D.C. Alcoholic Beverage Control Board ( 2023 )


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    DISTRICT OF COLUMBIA COURT OF APPEALS
    No. 21-AA-748
    CHRISTOPHER CONRAD, PETITIONER,
    v.
    DISTRICT OF COLUMBIA ALCOHOLIC BEVERAGE CONTROL BOARD, RESPONDENT.
    Petition for Review of an Order of the
    District of Columbia Alcoholic Beverage Control Board
    (2021-PRO-000025)
    (Submitted November 7, 2022                              Decided January 12, 2023)
    Brandi G. Howard, Abram J. Pafford, and Alicia M. Penn were on the brief
    for petitioner.
    Karl A. Racine, Attorney General for the District of Columbia at the time of
    submission, Caroline S. Van Zile, Solicitor General, Ashwin P. Phatak, Principal
    Deputy Solicitor General, Graham E. Phillips, Assistant Attorney General, and
    Richard S. Love, Senior Assistant Attorney General, were on the brief for
    respondent.
    Before EASTERLY and MCLEESE, Associate Judges, and FISHER, Senior Judge.
    MCLEESE, Associate Judge: Petitioner Christopher Conrad challenges an
    order of the District of Columbia Alcoholic Beverage Control Board renewing
    2
    Holiday Family Liquor, Inc.’s license to sell alcoholic beverages. We vacate the
    Board’s order and remand the case for further proceedings.
    I. Factual and Procedural Background
    Holiday applied for renewal of its license to sell alcoholic beverages. A group
    including Mr. Conrad opposed the application. Mr. Conrad lives near the store at
    issue. The local Advisory Neighborhood Commission (ANC) also opposed the
    application. To obtain renewal, Holiday was required to demonstrate that its liquor
    store “is appropriate for the locality, section, or portion of the District where [the
    establishment] is to be located.”      
    D.C. Code § 25-313
    (a).        In making that
    determination, the Board must consider all relevant evidence, including the effect of
    the establishment on real-property values; the effect of the establishment on peace,
    order, and quiet, including the noise and litter provisions set forth in 
    D.C. Code §§ 25-725
     and -726; and the licensee’s record of compliance with alcoholic-
    beverage statutes and regulations and any conditions imposed on the license,
    including the terms of any settlement agreement. 
    D.C. Code §§ 25-313
    (b)(4)
    and -315(b)(1). Section 25-726 requires licensees to “take reasonable measures to
    ensure that the immediate environs of the establishment, including adjacent alleys,
    sidewalks, or other public property immediately adjacent to the establishment, or
    3
    other property used by the licensee to conduct its business, are kept free of litter.”
    
    D.C. Code § 25-726
    .
    The Alcoholic Beverage Regulation Administration (ABRA) conducted an
    investigation into Holiday’s renewal application. The report of that investigation
    was admitted into evidence by the Board, and the Board also held an evidentiary
    hearing. The evidence before the Board included the following.
    An ABRA investigator visited Holiday on ten occasions over a period of
    approximately one month.       The investigator found no statutory or regulatory
    violations and no peace, order, or quiet issues. The investigator did see some
    individuals congregating in the parking lot on one occasion. On most occasions,
    some individuals were sitting in lawn chairs at the end of the small strip mall of
    which Holiday is a part.
    The ABRA investigator spoke to an ANC Commissioner about the ANC’s
    opposition to renewal. The ANC Commissioner reported that (1) Holiday was near
    to schools; (2) minors patronize Holiday and have bought alcohol there; (3) Holiday
    had been caught selling alcohol to minors three times in the last five years; and (4) a
    minor had been shot and killed right in front of Holiday.
    4
    The ABRA investigator searched police records and determined that there had
    been 163 calls for service to Holiday’s address in the preceding year, for reasons
    including illegal drug activity, disorderly persons, shots fired, and persons with
    weapons.    According to the ABRA investigator, none of those incidents was
    determined to be an ABRA violation. The ABRA report also noted two ABRA
    violations in the preceding three years: one for failure to follow a settlement
    agreement and one for sale to a minor.
    A settlement agreement had been reached between a prior owner of the store
    and a community group. Among other things, the agreement required the store to
    refrain from selling alcohol or cigarettes to minors and to take reasonable steps to
    prevent loitering in front of the store. The agreement provided that complaints
    concerning the store would be forwarded to a business association, with written
    notice to the store.
    At the evidentiary hearing, the ABRA investigator explained that the people
    sitting in lawn chairs did not appear to be on Holiday’s property but instead seemed
    to be next to the property. The ABRA investigator acknowledged having seen litter
    near that group and on the adjacent road. The ABRA investigator explained that a
    school entrance was directly across the street from Holiday. The ABRA investigator
    5
    acknowledged that there also had been two additional sales to minors at Holiday,
    one in 2015 and one in 2016.
    Holiday’s owner testified about the store’s use of security cameras and
    lighting, its efforts to prevent sales to minors, and its efforts to maintain the
    cleanliness of the store, the parking lot, and the areas surrounding the store. The
    owner testified that children were not permitted in the store without a parent. The
    owner also testified that litter in the area was from the nearby market, not the liquor
    store.
    A community supporter of Holiday testified that the store was pretty clean for
    the area and that she had never seen a child in the store or crime inside the store. In
    her view, the store was not related to the criminal activity in the area. Rather, the
    problems in the area related to a market in the mall. Moreover, that witness testified
    that the entire ward in which the store is located is not safe.
    Another community supporter acknowledged having seen some littering in
    and around the store “a while ago,” but she testified that she no longer saw litter.
    She did not see people loitering in the parking lot, although she did see people in
    6
    lawn chairs on public property. In her view, the crime in the area related more to
    illegal drug use than to alcohol use.
    The principal of a school located about a block away from Holiday testified
    that the school had had several instances of students purchasing alcohol or cigarettes
    at the store. The principal personally saw children in the store “purchasing items
    they should not have been purchasing.”          She also testified that families had
    complained about safety concerns because people loitered in front of the store and
    solicited children to participate in inappropriate activities. According to the witness,
    children were “curtailed from . . . passing” by the store because of the severe
    violence and trafficking at that location. In the incident in which the child was killed
    near the store, the intended targets frequented the store and were standing on the
    property of the store and the nearby market at the time of the shooting. (Although
    this issue is disputed, the Board found that the store was closed at the time of the
    shooting.)
    The ANC Commissioner for the area including Holiday testified that it was
    common knowledge that the store sells alcohol to minors and had done so many
    times without being caught. The Commissioner described a complaint to the
    Department of Consumer and Regulatory Affairs (“DCRA”) brought against
    7
    Holiday by a neighboring property owner about trash on her property that came from
    Holiday. That complaint, which was introduced into evidence, alleged that the store
    did not attend properly to trash, which blew onto the neighbor’s property and
    attracted rodents and pests.
    The ANC Commissioner also testified that alcohol and cigarettes had been
    found in the lockers of students at a nearby school. In the Commissioner’s view,
    there was a nexus between the violence in the area and Holiday, and the store was
    disrupting the peace, order, and quiet of the community. The Commissioner also
    believed that the store was having a negative impact on property values in the area
    and that the store had not adopted reasonable measures to deal with litter. The ANC
    recommended that the Board deny the renewal application.
    A former employee of the store admitted to having once sold alcohol to a
    minor by mistake.
    Mr. Conrad presented police records indicating that there had been nine
    liquor-law violations at the address of Holiday during the preceding three years.
    Police records and reports also reflected numerous other assaultive and drug crimes
    in the vicinity of the store, including nine violent crimes involving a gun in the same
    8
    block in the preceding period of approximately two years.          Mr. Conrad also
    presented numerous survey responses from individuals, stating among other things
    that the store did not properly deal with trash, that the store sold liquor to minors,
    and that violence and illegal activity near the store presented a danger to the
    community.
    Finally, Mr. Conrad introduced photographs of the area behind the store
    depicting trash.
    II. Analysis
    We will uphold a decision by the Board if the decision is in accordance with
    the law and supported by substantial record evidence. 
    D.C. Code § 2-510
    (a)(3)(A),
    (E). “Substantial evidence is such relevant evidence as a reasonable mind might
    accept as adequate to support a conclusion, a standard satisfied with a minimal
    amount of evidence, given [the court’s] deference to [an] agency’s informed
    judgment and special competence in the matters before it.” Acott Ventures, LLC v.
    D.C. Alcoholic Beverage Control Bd., 
    135 A.3d 80
    , 88 (D.C. 2016) (citations,
    brackets, and internal quotation marks omitted). If substantial evidence supports the
    Board’s findings, the court “will not substitute [its] own judgment for that of the
    9
    [Board,] even though there may also be substantial evidence to support a contrary
    decision.” 
    Id.
     We give considerable deference to the Board’s interpretation of
    ambiguous statutory requirements that the Board administers. Levelle, Inc. v. D.C.
    Alcoholic Beverage Control Bd., 
    924 A.2d 1030
    , 1035-36 (D.C. 2007). We review
    the Board’s evidentiary rulings for abuse of discretion. Kopff v. D.C. Alcoholic
    Beverage Control Bd., 
    381 A.2d 1372
    , 1386 (D.C. 1977). An agency decision must
    “state the basis of its ruling in sufficient detail and be fully and clearly explained, so
    as to allow for meaningful judicial review of and deference to the agency’s
    decision.” DC Appleseed Ctr. for L. & Just., Inc. v. D.C. Dep’t of Ins., Sec., &
    Banking, 
    214 A.3d 978
    , 985 (D.C. 2019) (internal quotation marks omitted).
    A. Bias
    Mr. Conrad argues that one Board member stated before the close of the
    evidence that he would be voting in favor of the application. We conclude that this
    argument is not supported by the record and provides no basis for relief.
    During the hearing, one Board member raised a concern that another Board
    member might have already indicated an intention to vote in favor of renewing the
    10
    license. The Board chairperson stated that no such thing had occurred. No party
    requested any further action, and the issue did not arise again.
    In this court, the Board suggests that this issue may have arisen from a
    misunderstanding of a question that the Board member asked a witness who was
    testifying in support of the application. That suggestion seems plausible, given that
    the Board member asked the witness the following question: “And someone who
    does support the renewal, I am interested in knowing, you know, how close are you
    to this establishment?” We need not resolve that matter definitively, however, given
    that Mr. Conrad did not seek any relief from the Board on this issue. “Parties
    challenging agency action generally must raise their claims first before the agency,
    because consideration of a claim raised for the first time on petition for review
    deprives the administrative agency of its right to consider the matter, make a ruling,
    and state the reasons for its action.” Fournier v. D.C. Zoning Comm’n, 
    244 A.3d 686
    , 688 (D.C. 2021) (internal quotation marks omitted). “[I]n the absence of
    exceptional circumstances, a reviewing court will refuse to consider contentions not
    presented before the administrative agency at the appropriate time.” 
    Id.
     (internal
    quotation marks omitted). We see no exceptional circumstances here warranting a
    departure from this general rule.
    11
    Mr. Conrad suggests more generally that the Board’s rulings demonstrated
    bias against him in the handling of the case. We see no adequate basis for that
    suggestion. Cf. generally, e.g., Khawam v. Wolfe, 
    84 A.3d 558
    , 569 (D.C. 2014)
    (“[J]udicial rulings alone almost never constitute a valid basis for a bias or partiality
    motion.”) (internal quotation marks omitted).
    B. Failure to Enforce Subpoenas
    Before the hearing, Mr. Conrad subpoenaed three former employees of the
    store whom he wished to question about alcohol sales to minors at the store. One of
    those witnesses appeared and ultimately testified, but the other two did not appear.
    When the Board asked Mr. Conrad what relief he was requesting with respect to the
    non-appearance of the witnesses, Mr. Conrad initially referred to provisions
    permitting the Board to go to the Superior Court to enforce subpoenas. Mr. Conrad
    immediately clarified, however, that he was not requesting a continuance.
    In this court, Mr. Conrad argues that the Board erred by not taking steps to
    enforce the subpoenas. Mr. Conrad, however, did not ultimately ask the Board to
    take any further steps to enforce the subpoenas, instead making clear that he did not
    12
    want a continuance. We see no exceptional circumstances warranting consideration
    of this issue even though the issue was not properly presented to the Board.
    C. Consideration of Hearsay Evidence
    Some of the evidence presented by Mr. Conrad was in the form of hearsay.
    Mr. Conrad argues that the Board did not correctly consider that evidence. We agree.
    “Hearsay is generally admissible in administrative proceedings and can be
    regarded as substantial evidence.” Allen v. D.C. Rental Hous. Comm’n, 
    538 A.2d 752
    , 754 n.8 (D.C. 1988). We have cautioned against placing undue or uncritical
    reliance on hearsay evidence. See, e.g., Compton v. D.C. Bd. of Psych., 
    858 A.2d 470
    , 479 (D.C. 2004) (“Where . . . the declarant is available to testify and be cross-
    examined, the practice of relying exclusively on hearsay is strongly discouraged and
    should be heavily weighted against the sponsoring party.            In the ordinary
    administrative case, hearsay is generally disfavored because in all adjudicative
    proceedings, cross-examination and confrontation are the handmaidens of
    trustworthiness in the face of factual dispute.”) (brackets and internal quotation
    marks omitted); Coalition for the Homeless v. D.C. Dep’t of Emp. Servs., 
    653 A.2d 374
    , 377-78 (D.C. 1995) (“[H]earsay found to be reliable and credible may
    13
    constitute substantial evidence especially where the evidence is uncontradicted; but
    without extrinsic corroboration . . . such evidence will be scrutinized carefully.”)
    (citation, brackets, and internal quotation marks omitted). On the other hand, we
    have also cautioned against generally dismissing evidence as insubstantial simply
    because the evidence is in the form of hearsay. See, e.g., Compton, 
    858 A.2d at 478
    (“[T]his court has adopted a flexible approach [to hearsay evidence in administrative
    proceedings] that rejects any rigid threshold requirement of competent corroborating
    evidence . . . .”) (internal quotation marks omitted); James v. D.C. Dep’t of Emp.
    Servs., 
    632 A.2d 395
    , 398 (D.C. 1993) (citing with approval Johnson v. United
    States, 
    628 F.2d 187
    , 190-91 (D.C. Cir. 1980) (rejecting “a per se approach that
    brands evidence as insubstantial solely because it bears the hearsay label;” “instead
    . . . evaluating the weight each item of hearsay should receive according to the item’s
    truthfulness, reasonableness, and credibility”) (brackets omitted)).
    In the present case, the Board indicated that it would give exacting scrutiny to
    uncorroborated hearsay evidence. Mr. Conrad objects to that approach, arguing that
    although reviewing courts must give exacting scrutiny to agency decisions based
    solely on uncorroborated hearsay, agency decisionmakers should not themselves
    apply an “exacting scrutiny” standard when considering hearsay evidence. We agree
    with the Board on this broad point. If reviewing courts give exacting scrutiny to
    14
    agency decisions based solely on uncorroborated hearsay, then it follows naturally
    that agencies should undertake exacting scrutiny before making decisions based
    solely on uncorroborated hearsay.
    Mr. Conrad also argues that the Board erred by treating the hearsay evidence
    at issue as wholly uncorroborated. We agree with Mr. Conrad on that point.
    First, the Board declined to rely at all on the community comments raising
    concerns about trash, sales to minors, and violence and illegal activity near the store.
    The Board’s sole explanation for that decision was that “any factual statements
    contained within [those comments] are uncorroborated hearsay that cannot be relied
    upon as part of the Board’s factual findings.” That explanation appears to be
    inaccurate because, as described above, there was corroborative non-hearsay
    evidence relating to trash problems, sales to minors, and violence and illegal activity
    near the store. The Board thus erred by categorically declining to consider the
    community comments. See generally, e.g., Panutat v. D.C. Alcoholic Beverage
    Control Bd., 
    75 A.3d 269
    , 277 & n.12 (D.C. 2013) (in holding evidence sufficient
    to support Board’s order denying application for alcoholic-beverage license, court
    relied on, among other things, ANC Commissioner’s testimony describing
    15
    constituent complaints about noise, littering, public urination, and public sexual
    activity associated with nightclub patrons).
    Similarly, the Board refused to rely on statements in police reports prepared
    by Metropolitan Police Department officers describing criminal activity in or near
    the store. According to the Board, the statements in the reports were uncorroborated
    hearsay and could not be relied upon as “anything more than evidence of police
    activity.” It is unclear whether the Board’s refusal extended to the ANC report and
    other police records indicating that numerous offenses had occurred near the store.
    In any event, as described above, there was at least some corroborative non-hearsay
    evidence of offenses in or near the store.
    Third, the Board declined to give “any probative weight” to the statements in
    the DCRA complaint about trash, because the statements were “not sufficiently
    corroborated.” The Board did not address, however, the non-hearsay evidence that
    arguably provided some corroboration for the statements in the complaint. That
    evidence included photographs of trash behind the store, testimony from other
    witnesses about trash near the store, and what the Board found was an
    acknowledgment by the store’s owner that the store had paid a fine related to litter
    and water drainage.
    16
    In sum, we conclude that the Board erred by broadly disregarding the hearsay
    evidence in this case as uncorroborated.
    D. Shifting the Burden of Proof
    The Board correctly acknowledged that Holiday bore the burden of proving
    that the store is appropriate for its location. 
    D.C. Code § 25-311
    (a); 23 D.C.M.R.
    § 400.1. Mr. Conrad argues, however, that the Board’s order did not actually hold
    Holiday to that burden. We agree.
    At a number of places, the Board’s decision appears to put the burden of proof
    on the opponents of license renewal. For example, the Board stated that “it has not
    been established that crime and other issues in the area are traceable to the
    establishment”; stated that those issues “may be equally attributable” to other
    explanations; referred to the kind of evidence needed to make “a showing of
    inappropriateness”; and said that Holiday’s contribution to the issues was “unclear.”
    Given that Holiday bore the burden of proof, such uncertainties would tend to
    undermine rather than support license renewal. We do not mean to suggest that
    ambiguous references to the burden of proof by themselves will necessarily require
    17
    reversal. See, e.g., Haight v. D.C. Alcoholic Beverage Control Bd., 
    439 A.2d 487
    ,
    494-95 (D.C. 1981) (although Board made findings that could be construed as
    placing burden on opponents rather than applicant, reversal not required given
    substantial evidence in support of applicant and absence of evidence to contrary). It
    is important, however, for the Board to keep in mind that the absence of evidence on
    an essential point supports denial rather than granting of an application. See, e.g.,
    Tiger Wyk Ltd. v. D.C. Alcoholic Beverage Control Bd., 
    825 A.2d 303
    , 310-11 (D.C.
    2003) (Board reasonably concluded that applicant failed to carry burden on issue of
    adverse effect on property values, where only evidence was that applicant did not
    know whether property values had decreased).
    E. Criminal Activity
    The Board concluded that the store was located in a high-crime area and that
    the Board had not been presented with “compelling or persuasive evidence” that the
    criminal activity in the area was “persuasively traceable to Holiday.” Mr. Conrad
    objects to that ruling in several respects. We agree that a remand is necessary on
    this issue because, as we have already noted, the Board erred by categorically
    refusing to consider hearsay evidence that was potentially relevant to this issue and
    18
    by placing the burden of proof on this issue on those opposing license renewal rather
    than on Holiday.
    Mr. Conrad raises an additional challenge to the Board’s handling of evidence
    about criminal activity near the store: that the Board erred by precluding evidence
    of criminal activity near the store that did not involve ABRA violations. We are not
    persuaded by that argument. Although the Board chairperson did at one point
    suggest such a limitation, the chairperson quickly clarified that evidence of other
    criminal activity near the store would be admissible as long as the criminal activity
    had a nexus to the store. See generally 
    D.C. Code § 25-313
    (b)(2) (directing Board
    to consider “effect of establishment on peace, order, and quiet”).
    F. Property Values
    The Board concluded that Holiday was not having a negative impact on
    property values. The Board’s reasoning was (a) blight can have a negative impact
    on property values; (b) there was no evidence that “the property is substantially
    blighted”; and (c) the claim that the store was having a negative impact on property
    values was “purely speculative.” Mr. Conrad argues that the Board erred in its
    handling of this issue. We agree.
    19
    First, as already noted, the Board appears to have placed the burden of proof
    on this issue on those opposing license renewal rather than on Holiday.
    Second, the Board did not address the testimony from the ANC Commissioner
    expressing the view that the store was having a negative impact on property values
    in the area. The Board did generally acknowledge that it was required to give great
    weight to the recommendation of the ANC and that the ANC’s concerns included
    the effect of the store on property values. See 
    D.C. Code § 1-309.10
    (d)(3)(A)
    (requiring agencies to give “great weight” to “[t]he issues and concerns raised in the
    recommendations of the Commission”). The Board, however, did not actually give
    the ANC’s recommendation “great weight” as that term has been defined and
    interpreted: “Great weight requires acknowledgment of the Commission as the
    source of the recommendations and explicit reference to each of the Commission’s
    issues and concerns.” Id.; see also 
    D.C. Code § 1-309.10
    (d)(3)(B) (“The written
    rationale of the decision shall articulate with particularity and precision the reasons
    why the Commission does or does not offer persuasive advice under the
    circumstances. In so doing, the government entity must articulate specific findings
    and conclusions with respect to each issue and concern raised by the Commission.”);
    Kopff, 
    381 A.2d at 1384-85
     (Board must make “explicit reference to each ANC issue
    and concern as such, as well as specific findings and conclusions with respect to
    20
    each,” to ensure that Board “analyze[s] the matter in a way that evidences serious
    attention to the ANC source itself”). To be clear, we do not mean to imply that the
    Board was required to accept the ANC Commissioner’s opinion as fact. Rather, our
    point is simply that the Board was required to specifically address that opinion.
    Mr. Conrad argues that Holiday failed to introduce any evidence at all that the
    store was not adversely affecting property values. Thus, Mr. Conrad argues, this
    court should reverse outright and remand with instructions that the Board deny the
    application. In this court, the Board argues that in fact there was substantial evidence
    to support an inference that Holiday was not adversely affecting property values.
    The Board’s decision, however, does not rest on an analysis of the evidence and the
    inferences that could reasonably be drawn from the evidence. We therefore leave
    that issue for remand. See generally, e.g., DC Appleseed, 214 A.3d at 995 (“In
    general, however, an administrative agency’s decision can be sustained on review
    only on the grounds on which the agency actually relied. When a party asks us to
    affirm an agency’s decision for a reason not relied on by the agency, we thus
    ordinarily remand the case for the agency’s consideration in the first instance of the
    reason advanced by the party seeking affirmance.”) (citation and internal quotation
    marks omitted).
    21
    G. Litter
    The Board concluded that it had not been presented with “compelling or
    persuasive evidence” that littering issues “are persuasively traceable to Holiday.”
    Mr. Conrad objects to that ruling in several respects. We agree that a remand is
    necessary on this issue.
    First, as previously noted, the Board erred by categorically refusing to
    consider hearsay evidence that was potentially relevant to this issue and by placing
    the burden of proof on this issue on those opposing license renewal rather than on
    Holiday.
    Second, Mr. Conrad argues that the Board committed a legal error by treating
    it as irrelevant whether litter from the store ended up on nearby private property. We
    agree with Mr. Conrad. During the hearing, the Board ruled that evidence about
    litter on nearby private property would be irrelevant. The Board reiterated that
    conclusion in its decision. The Board reasoned as follows. (1) The license-renewal
    provisions direct the Board to consider whether the licensee has complied with its
    obligations under 
    D.C. Code § 25-726
    . 
    D.C. Code § 25-313
    (b)(2). (2) Section
    25-726 requires licensees to “take reasonable measures to ensure that the immediate
    22
    environs of the establishment, including adjacent alleys, sidewalks, or other public
    property immediately adjacent to the establishment, or other property used by the
    licensee to conduct its business, are kept free of litter.” 
    D.C. Code § 25-726
    . (3) The
    phrase “immediate environs” is best interpreted as limited to the property of the
    establishment and to adjacent public property, not to adjacent private property.
    We need not and do not express a definite view as to the reasonableness of the
    Board’s interpretation of § 25-726. We do note, however, Mr. Conrad’s argument
    that it would be arbitrary and capricious to interpret § 25-726 to permit a licensee to
    dump litter onto adjacent private property. Even assuming that § 25-726 does not
    reach litter that ends up on adjacent private property, we conclude that § 25-726
    cannot reasonably be viewed as the sole measure of whether litter from a licensee is
    adversely affecting “peace, order, and quiet” in the vicinity of an establishment.
    When considering an application for license renewal, the Board is directed to
    decide a broad question: whether the establishment at issue is “appropriate for the
    locality, section, or portion of the District where [the establishment] is to be located.”
    
    D.C. Code § 25-313
    (a). In the present case, the Board made that assessment by
    considering the effect of the establishment on the area located within 1200 feet of
    the store. See 23 D.C.M.R. § 1607 (governing geographic boundaries of inquiry into
    23
    appropriateness of establishment). In making that determination, the Board was
    required to “consider all relevant evidence of record, including . . . [t]he effect of the
    establishment on peace, order, and quiet, including the . . . litter provisions set forth
    in” 
    D.C. Code § 25-726
    . 
    D.C. Code § 25-313
    (b)(2). The use of the term “including”
    indicates that the statutory list of considerations is illustrative rather than exhaustive.
    See, e.g., Young v. D.C. Dep’t of Emp. Servs., 
    241 A.3d 826
    , 831 & n.14 (D.C. 2020)
    (“In statutes, as elsewhere, the participle including typically indicates a partial list.”)
    (brackets and internal quotation marks omitted). In our view, the Board’s inquiry
    into the impact of litter from an establishment thus cannot reasonably be limited to
    whether the establishment itself violated 
    D.C. Code § 25-726
    . See 23 D.C.M.R.
    § 400.1(a) (directing Board to consider whether litter from establishment will
    “interfere with the peace, order, and quiet of the relevant area”); Panutat, 
    75 A.3d at 277
     (in upholding denial of license application, court relies on evidence of littering
    “around and on nearby residential property” by patrons of establishment) (brackets
    and internal quotation marks omitted).
    In sum, we conclude that the Board erred by ruling that evidence relating to
    litter on nearby properties was irrelevant. The Board does not appear to have
    consistently enforced that ruling, because it admitted evidence of the DCRA litter
    complaint brought by a residential neighbor. On remand, the Board should consider
    24
    whether its ruling requires reopening of the record. In any event, the Board on
    remand should not dismiss evidence of litter on nearby residential properties as
    categorically irrelevant.
    H. Record of Compliance
    The Board concluded that license renewal was supported by Holiday’s record
    of compliance with alcohol-control statutes, alcohol-control regulations, and the
    settlement agreement. 
    D.C. Code §§ 25-313
    (b)(4) and -315(b)(1). Here too we
    conclude that a remand is required.
    First, the Board’s assessment of this issue may have been affected by the
    Board’s decision to categorically disregard hearsay evidence of sales to minors as
    uncorroborated.
    Second, the Board acknowledged that Holiday had been sanctioned three
    times over a five-year period for sales to minors. The Board pointed out, however,
    that revocation of a license is discretionary if the licensee is determined to have
    committed three such violations within a three-year period and becomes mandatory
    only if the licensee is determined to have committed five such violations in a four-
    25
    year period. 
    D.C. Code § 25-781
    (f)(1)-(5). In the Board’s view, denial of renewal
    was therefore unwarranted based on sales to minors.
    Mr. Conrad argues that the Board erred by considering the statute governing
    license revocation when ruling on the distinct question whether a license should be
    renewed. On that broad point, we are not persuaded by Mr. Conrad’s argument. The
    decision whether to revoke a license is to a degree analogous to the decision whether
    to renew a license. Cf., e.g., Club Misty, Inc. v. Laski, 
    208 F.3d 615
    , 618 (7th Cir.
    2000) (“Illinois law treats a refusal to renew a liquor license as equivalent to
    revocation . . . .”). The Board therefore appropriately gave some weight to the
    provision governing revocation of license because of sales to minors.
    We do, however, disagree with the Board’s analysis in a narrower respect.
    The Board seemed to take the position that denial of renewal based on sales to minors
    would be permissible only if the requirements for revocation on that basis had been
    met. That conclusion is not obvious from the text of the renewal statute, which
    seems to require a less rigid inquiry into appropriateness. We do not believe that the
    Board has adequately explained a rationale for importing the specific requirements
    for revocation into the renewal statute. Moreover, the decision whether to renew a
    license must take into account “all relevant evidence.” 
    D.C. Code § 25-313
    (b). A
    26
    problem with sales to minors thus is relevant to the overall appropriateness of an
    establishment even if that problem by itself would not require license revocation.
    The Board, however, appears to have treated the issue of sales to minors as irrelevant
    once the Board determined that the problem would not by itself require revocation.
    In our view, that was error. Cf., e.g., United States v. Arvizu, 
    534 U.S. 266
    , 274
    (2002) (in applying “totality of the circumstances” test, courts should not utilize
    “divide-and-conquer analysis” by evaluating and rejecting factors in isolation rather
    than considering factors collectively) (internal quotation marks omitted).
    The Board also concluded that no pattern of violation of the settlement
    agreement had been shown. We conclude that remand is warranted on this issue as
    well. First, the Board’s consideration of this issue may have been affected by the
    Board’s decision to categorically disregard hearsay evidence of sales to minors as
    uncorroborated. Second, the Board appears to have taken the view that conduct by
    Holiday that was inconsistent with the settlement agreement would be irrelevant
    unless the procedures under the settlement agreement relating to notice of
    complaints had been followed. The Board does not defend that line of reasoning in
    this court. We therefore consider that point abandoned. Cf., e.g., In re Shearin, 
    764 A.2d 774
    , 778 (D.C. 2000) (“[F]ailure to address an issue in the brief results in
    waiving the issue on appeal.”) (internal quotation marks and parentheses omitted).
    27
    I. Remedy
    Mr. Conrad argues that the Board’s order was not supported by substantial
    evidence on several dispositive points and that this court should therefore reverse
    the order and remand with directions to deny the application. We decline to grant
    that request. As we have noted, the substantial-evidence standard can be satisfied
    “with a minimal amount of evidence,” and this court “will not substitute [its] own
    judgment for that of the [Board,] even though there may also be substantial evidence
    to support a contrary decision.” Acott Ventures, 
    135 A.3d at 88
     (internal quotation
    marks omitted).     We are not persuaded at this juncture that no reasonable
    decisionmaker could rule in favor of Holiday.
    The Board argues that some of the errors alleged by Mr. Conrad were not
    prejudicial and that this court therefore should affirm the Board’s ruling. We
    disagree. We are unable to say that the Board’s decision was unaffected by the errors
    we have identified. See, e.g., R.O. v. Dep’t of Youth Rehab. Servs., 
    199 A.3d 1160
    ,
    1167 (D.C. 2019) (“Our case law establishes that remand is required if substantial
    doubt exists whether the agency would have made the same ultimate finding with
    the error removed.”) (internal quotation marks omitted).
    28
    For the foregoing reasons, we vacate the order of the Alcoholic Beverage
    Control Board and remand for further proceedings.
    So ordered.