Pierce v. District of Columbia ( 2015 )


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  •                         UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF COLUMBIA
    )
    WILLIAM PIERCE,                           )
    )
    PLAINTIFF,                  )
    )
    v.                          )      Civ. No. 13-cv-0134 (KBJ)
    )
    DISTRICT OF COLUMBIA,                     )
    )
    DEFENDANT.                  )
    )
    MEMORANDUM OPINION
    (Public Version of ECF No. 82)
    Incarceration inherently involves the relinquishment of many privileges;
    however, prisoners still retain certain civil rights, including protections against
    disability discrimination. See United States v. Georgia, 
    546 U.S. 151
    (2006); Pa. Dep’t
    of Corr. v. Yeskey, 
    524 U.S. 206
    (1998). Plaintiff William Pierce—who is profoundly
    deaf and communicates with American Sign Language—claims that prison officials in
    the District of Columbia violated his right to be free from unlawful disability
    discrimination in 2012, when Pierce was incarcerated in the District’s Correctional
    Treatment Facility following his guilty plea to a simple assault that arose out of a
    domestic dispute with his then-partner. The District’s prison staff was indisputably
    aware that Pierce was deaf; however, during the entire 51-day period in which Pierce
    was held in custody, no staff person ever assessed Pierce’s need for accommodation or
    otherwise undertook to determine the type of assistance that he would need to
    communicate effectively with others during his incarceration. Instead, according to
    Pierce, the District’s employees and contractors merely assumed that lip-reading and
    exchanging written notes would suffice, and they largely ignored his repeated requests
    for an interpreter to assist him in interacting with other people. As a result, Pierce
    asserts that he was forced to serve his prison time in abject isolation, generally unaware
    of what was going on around him and unable to communicate effectively with prison
    officials, prison doctors, his counselor, his teacher, or his fellow inmates. Pierce has
    filed the instant lawsuit against the District under the Americans with Disabilities Act
    of 1990, Pub. L. No. 101-336, 104 Stat. 327 (1990), codified as amended at 42 U.S.C.
    §§ 12101–12213, and the Rehabilitation Act of 1973, Pub. L. No. 93-112, 87 Stat. 355
    (1973), codified as amended at 29 U.S.C. §§ 701–796, seeking damages for allegedly
    having been denied an effective means of receiving or imparting information at various
    critical points during his period of incarceration, including medical appointments,
    rehabilitative classes, and meetings with prison officials. (See Compl., ECF No. 1,
    ¶¶ 22, 49–50.) Pierce also maintains that he was held in solitary confinement as
    punishment for his repeated requests for an interpreter, and thus, that the District’s
    employees and contractors retaliated against him in violation of federal law. (See 
    id. ¶¶ 30,
    45, 51.)
    Before this Court at present are the parties’ cross motions for summary
    judgment. (See Pl.’s Mot. for Partial Summ. J. as to Claims I and II of the Compl., ECF
    No. 47; Def.’s Mot. for Summ. J. (“Def.’s Mot.”), ECF No. 49.) The parties
    vehemently disagree about many of the facts related to this case—most notably,
    whether Pierce actually had the ability to communicate effectively through lip-reading
    and written notes, and also whether Pierce actually requested an interpreter as an
    accommodation for his hearing disability. But in this Court’s view, only one fact is
    2
    truly material to the question of whether or not Pierce was discriminated against on the
    basis of his disability and is thus entitled to summary judgment on his discrimination
    claims (Claims I and II of the complaint), and that fact is entirely undisputed: when
    Pierce first arrived at the prison facility, the District’s employees and contractors did
    nothing to evaluate Pierce’s need for accommodation, despite their knowledge that he
    was disabled. They did not ask Pierce what type of auxiliary aids he needed. They did
    not hire an expert to assess Pierce’s ability to communicate through written notes or lip-
    reading as opposed to sign language. They did not even consult the Department of
    Corrections’ own policies to figure out what types of accommodations are ordinarily
    provided to inmates with hearing disabilities. Instead, they figuratively shrugged and
    effectively sat on their hands with respect to this plainly hearing-disabled person in
    their custody, presumably content to rely on their own uninformed beliefs about how
    best to handle him and certainly failing to engage in any meaningful assessment of his
    needs. This Court finds that, in so doing, the District denied Pierce meaningful access
    to prison services and intentionally discriminated against him on the basis of his
    disability in violation of Title II of the Americans with Disabilities Act and Section 504
    of the Rehabilitation Act. Thus, Pierce is entitled to summary judgment and
    compensatory damages on Claims I and II of his complaint.
    With respect to the District’s motion for summary judgment on Pierce’s
    retaliation claim (Claim III), this Court finds that there is a genuine issue of material
    fact regarding whether or not Pierce’s placement in solitary confinement was an act of
    unlawful retaliation—Pierce contends that prison employees were responding to his
    repeated requests for an interpreter and the complaints he had made about the prison’s
    3
    failure to provide accommodations, while the District claims that Pierce was segregated
    from the general prison population in order to protect him from the violent threats of
    other inmates. Pierce’s retaliation claim thus involves a genuine dispute of fact that is
    not appropriately resolved on summary judgment.
    Accordingly, Pierce’s motion for summary judgment with respect to Claims I and
    II of the complaint will be GRANTED, and the District’s motion for summary
    judgment as to Claims I, II, and III will be DENIED. A separate order consistent with
    this memorandum opinion will follow.
    I.     BACKGROUND
    A.      Basic Facts †
    William Pierce is a resident of the District of Columbia who is profoundly deaf
    and has other serious medical conditions. (See Pl.’s Stmt. of Undisputed Material Facts
    (“Pl.’s Stmt. of Facts”), ECF No. 48-1, ¶ 1; Compl. ¶ 4.) Pierce can make sounds that
    are audible, but he cannot speak words, and American Sign Language (“ASL”) is his
    native language. (See Pl.’s Stmt. of Facts ¶¶ 2, 3.) 1 Pierce relies on ASL to
    communicate with others—either by interacting directly with other persons who are
    using ASL themselves, or through the use of a video conferencing device that involves
    a remote interpreter. (See 
    id. ¶¶ 8–9.)
    Pierce cannot, and does not, use a traditional
    telephone; instead, he ordinarily uses ASL via videophone to communicate with hearing
    individuals. (See id.) Moreover, because Pierce’s proficiency in reading and writing
    †
    Certain facts have been redacted from this Memorandum Opinion by agreement of the parties. These
    redactions are represented herein by the characters “[******].”
    1
    ASL is a language comprised of hand motions, facial expressions, eye gazes, and body postures. (See
    Pl.’s Stmt. of Facts ¶ 4.) Although many deaf people in the United States use ASL to communicate,
    ASL’s syntax and grammar are not derived from English. (See id.)
    4
    English is far below that of a hearing person, he rarely writes notes and only uses
    cellphone texting to convey simple, short messages. (See 
    id. ¶¶ 7,
    9.) Also, as with
    many deaf individuals, Pierce has limited lip-reading ability. (See 
    id. ¶¶ 10–11.)
    At some point prior to February of 2012, Pierce was involved in a domestic
    dispute with his then-partner, David Holder, after which Pierce was arrested and
    charged with simple assault. (See 
    id. ¶ 46.)
    On February 1, 2012, a D.C. Superior
    Court Judge sentenced Pierce to 60 days in jail, and committed him to the custody of
    the District of Columbia Department of Corrections (“DOC”) to serve out his sentence
    in the District’s Correctional Treatment Facility (“CTF”). (See id.; see also Def.’s
    Stmt. of Facts, ECF No. 50, ¶ 2.) 2 Pierce was then incarcerated at CTF from February
    2, 2012, until March 22, 2012. (See Pl.’s Stmt. of Facts ¶ 51; Def.’s Stmt. of Facts ¶ 6.)
    He resided in three different units during his incarceration: Medical 96 while he was in
    general population, and then Medical 82 and the Special Management Unit when he was
    placed into protective custody. (See Pl.’s Stmt. of Facts ¶ 50; Def.’s Stmt. of Facts
    ¶¶ 159–165.) Pierce was in protective custody from February 23, 2012, to March 7,
    2012. (See Pl.’s Stmt. of Facts ¶¶ 102, 112; Def.’s Stmt. of Facts ¶¶ 164, 172.)
    It is undisputed that the District’s employees and contractors were all fully aware
    that Pierce is deaf. (See Pl.’s Stmt. of Facts ¶ 69; Def.’s Controverting Stmt. of Facts
    (“Def.’s Cont. Facts”), ECF No. 61, ¶ 69.) However, no prison staff member assessed
    whether, or to what extent, Pierce would need accommodations to ensure that he could
    communicate effectively with others during his incarceration. (See Hr’g Tr., ECF No.
    2
    The DOC is an agency of the District of Columbia that, among other things, oversees operation of the
    CTF, which is a minimum and medium security correctional facility. (See Pl.’s Stmt. of Facts ¶¶ 13,
    17.) The DOC has contracted a private prison company (the Corrections Corporation of America) to
    run CTF. (See 
    id. ¶ 14.)
    5
    80, at 52:3–4, 53:1–12.) Furthermore, Pierce was not provided with a qualified ASL
    interpreter at any point during the entire 51-day period he spent in custody, including
    the 14-day period that Pierce served in solitary confinement-like conditions.
    B.     Disputed Issues
    The parties vigorously disagree about how—and, more specifically, whether—
    Pierce was actually able to communicate effectively with prison officials, health care
    providers, teachers, and counselors during his incarceration. Pierce claims that he is
    not skilled at reading lips when people are speaking English, nor can he skillfully
    interpret notes that people have written to him in English. (See Pl.’s Stmt. of Facts
    ¶¶ 3, 5, 7, 9, 11.) Accordingly, Pierce asserts that he needs ASL interpretation in order
    to communicate effectively with people who do not know ASL. (See 
    id. ¶ 12.)
    The
    District disagrees, asserting that Pierce can communicate effectively in written English
    and through lip reading, primarily because Pierce appeared to understand what prison
    officials said and wrote to him during his incarceration. (See Def.’s Cont. Facts ¶¶ 5, 7,
    8, 9; Def.’s Stmt. of Facts ¶¶ 12–17, 28.) In the District’s view, then, exchanging
    written notes and lip reading were adequate means of effective communication for
    Pierce while he was in custody. (See Def.’s Cont. Facts ¶¶ 8, 11, 82, 90.)
    The parties also disagree about when—and whether—Pierce actually asked
    prison officials, health care providers, and class instructors to accommodate his hearing
    disability by providing an interpreter to translate for him. Pierce claims that he
    requested an interpreter at his initial medical intake interview, at inmate orientation, in
    his rehabilitation classes, and at all medical appointments. (See Pl.’s Stmt. of Facts
    ¶¶ 60, 88, 98.) By contrast, the District insists that Pierce only requested a sign
    language interpreter for certain sessions of his anger management/substance abuse
    6
    class. (See Def.’s Stmt. of Facts ¶¶ 19–21, 54, 57.) From the District’s perspective,
    having not requested an interpreter for most of the interactions that he had with prison
    officials and others, Pierce is not entitled to contend that the District violated the law
    by failing to provide him with an interpreter for those interactions. (See Def.’s Opp’n
    to Pl.’s Mot. for Partial Summ. J. (“Def.’s Opp’n”), ECF No. 60, at 1–3.) 3
    These two issues—Pierce’s ability to communicate effectively in English and the
    extent to which he requested an ASL interpreter—lie at the heart of the parties’ cross-
    motions for summary judgment. As explained fully in the analysis section below, this
    Court ultimately finds that these disputed issues are immaterial to the Court’s
    conclusion that Pierce was subjected to disability discrimination while he was in DOC
    custody. (See Part III.A.1, infra.) However, for present purposes, the parties’ opposing
    views regarding Pierce’s linguistic abilities and requests for accommodation provide
    important context for understanding the parties’ allegations regarding Pierce’s prison
    experience. The specific disputes of fact center on whether Pierce had communication
    difficulties with respect to (1) the prison facility’s medical intake and health services,
    (2) his inmate rehabilitation classes, (3) the protective custody procedures that were
    employed in his case, and (4) the prison’s provision of telecommunications, official
    notifications, and visitation. What follows is a brief summary of the parties’ conflicting
    descriptions of Pierce’s custodial experience in regard to these matters.
    3
    All citations to pages in documents that the parties have filed refer to the page numbers that the
    Court’s electronic filing system assigns.
    7
    1.      Pierce’s Ability To Communicate Effectively During Medical
    Intake And Health Processes
    Immediately after Pierce was sentenced and taken into DOC custody, he was sent
    to the District’s Central Detention Facility for a medical screening and examination, in
    accordance with ordinary inmate intake procedures. (See Pl.’s Stmt. of Facts ¶¶ 47, 88;
    Def.’s Stmt. of Facts ¶¶ 8, 9.) This physical was conducted by medical professionals
    from Unity Healthcare—a private, non-profit entity that contracts with the District of
    Columbia to provide comprehensive health care services to inmates. (See Pl.’s Stmt. of
    Facts ¶ 88; Def.’s Stmt. of Facts ¶ 8, 9.) The parties disagree about whether Pierce
    requested, or even needed, an ASL interpreter at this initial intake evaluation and also
    at the many subsequent interactions that Pierce had with prison medical professionals in
    order to manage his significant and chronic medical conditions. (See Pl.’s Stmt. of
    Facts ¶¶ 87–90; Def.’s Stmt. of Facts ¶¶ 27–31.) 4
    According to Pierce, during the initial intake process and at his subsequent
    medical appointments and interventions, prison medical personnel simply assumed they
    were effectively communicating with him through the exchange of written notes and
    gestures, despite his request for an ASL interpreter. (See Pl.’s Stmt. of Facts ¶¶ 88–89,
    97–98, 101; see also Pl.’s Resp. to Def.’s Stmt. of Facts (“Pl.’s Cont. Facts”), ECF No.
    59-2, ¶¶ 28–29.) For example, Pierce claims that, at the initial intake meeting, Pierce
    wrote to Dr. Fidelis Doh (the doctor who conducted his intake interview) that he needed
    an ASL interpreter because he had complicated health issues to explain, such as HIV,
    4
    Pierce has both HIV and [******]. (See Pl.’s Stmt. of Facts ¶ 87; Def.’s Stmt. of Facts ¶ 40.) There
    is no dispute that, as a result of these conditions, Pierce had several medical interviews, appointments,
    and interventions while he was in custody at CTF. (See Pl.’s Stmt. of Facts ¶¶ 87, 97, Def.’s Stmt. of
    Facts ¶ 40.)
    8
    [******], and new medications. (See Pl.’s Stmt. of Facts ¶ 88.) Dr. Doh wrote back
    that they could use written communication. (See id.) Pierce continued to write that he
    needed an interpreter, but the doctor did not arrange for one to be provided. (See id.)
    Instead, Dr. Doh simply turned his computer screen toward Pierce to show him the
    questions that were written there. (See 
    id. ¶ 89.)
    Pierce wrote to Dr. Doh that he could
    not understand the complicated vocabulary and medical jargon on the screen, but the
    doctor wrote back that Pierce should not worry about it. (See id.) Dr. Doh continued to
    point at words on the screen; to ask questions orally under the assumption that Pierce
    could read lips; and to write notes to Pierce throughout the initial intake process. (See
    
    id. ¶ 90.)
    Pierce asserts that, as a result of Unity’s failure to provide him with an ASL
    interpreter at the initial intake, he was not able to communicate the fact that, prior to his
    incarceration, he had been taking five prescription medications and had a history of
    [******]. (See 
    id. ¶¶ 91–93.)
    Without this information, Unity allegedly failed to give
    him any [******] medication (see 
    id. ¶ 94),
    and without that medication, Pierce
    allegedly experienced [******] in prison (see 
    id. ¶ 96).
    Pierce concedes that he
    ultimately received treatment for this problem; however, he claims that there was no
    ASL interpreter to help him communicate with the doctors about his symptoms or
    chronic condition (see 
    id. ¶ 97),
    nor was he provided with an interpreter to facilitate his
    conversation with the doctor who treated him for a different medical crisis he
    subsequently experienced (see 
    id. ¶¶ 100–01
    (claiming that Pierce suffered from
    [******] while he was in protective custody and that no interpreter was provided)).
    9
    For its part, the District maintains that Pierce never requested an ASL interpreter
    for his medical intake interview or any of his medical appointments, and this was likely
    so because, in the District’s view, no interpreter was necessary. (See Def.’s Stmt. of
    Facts ¶¶ 20, 27, 31, 35, 39.) According to the District, Dr. Doh was able to
    communicate effectively with Pierce in writing and specifically reported that Pierce
    could read lips. (See 
    id. ¶¶ 27–28.)
    The District admits that Dr. Doh showed Pierce the
    medical intake questions on the computer screen rather than getting an interpreter to
    translate Dr. Doh’s spoken questions, but the District argues that the fact that Pierce
    answered the questions through gestures and writing shows that Pierce must have
    understood the questions that he read off the screen. (See 
    id. ¶ 30.)
    The District also contends that, even if Pierce did have trouble communicating
    with Dr. Doh, Pierce did not suffer any adverse consequences as a result of those
    alleged miscommunications. For example, the District points out that the medical
    professionals at Unity were aware of Pierce’s pre-existing conditions because Pierce
    signed a written release allowing Unity to obtain Pierce’s medical history from former
    health care providers. (See 
    id. ¶¶ 32–33.)
    Moreover, although Pierce was not
    prescribed preventative medication for [******], Pierce did receive prescription
    [******] medication after he [******]. (See 
    id. ¶ 42.)
    Similarly, the District notes that
    although Pierce claims he was not able to communicate with his doctors about the
    [******], the doctor was able to develop a diagnosis ([******]) and prescribed the
    appropriate treatment ([******]). (See 
    id. ¶ 44.)
    2.     Pierce’s Access To Rehabilitative Classes
    Pierce was enrolled in two inmate programs while at CTF: a class intended to
    help him with anger management and substance abuse issues, and a class about graphic
    10
    design. (See Pl.’s Stmt. of Facts ¶ 49; Def.’s Stmt. of Facts ¶¶ 55, 74.) The anger
    management/substance abuse course consisted of lectures, videos, and group discussion
    during six or seven class sessions. (See Pl.’s Stmt. of Facts ¶ 65; Def.’s Stmt. of Facts
    ¶ 56.) The graphic arts class involved each inmates’ completion of computer-based
    modules containing written instructions, written tests, and hands-on projects—
    assignments that were undertaken by the inmates individually and at their own pace,
    while a CTF employee monitored their progress and made himself or herself available
    to answer questions and to provide assistance. (See Pl.’s Stmt. of Facts ¶ 66; Def.’s
    Stmt. of Facts ¶¶ 77–78.)
    The parties disagree about the extent to which Pierce was able to understand, and
    benefit from, these classes. According to Pierce, in the absence of an interpreter, he
    had great difficulty following the courses; so much so that, during the first anger
    management/substance abuse group session that Pierce attended, he allegedly became
    increasingly agitated and, at one point, even walked out of the session. (Pl.’s Stmt. of
    Facts ¶ 64.) Pierce claims that, after this first session, he wrote to the instructor that he
    was frustrated because he could not understand the lecture without an interpreter. (See
    id.) And, according to Pierce, this was one of many requests for an interpreter that he
    made related to his classes; Pierce says that his partner also asked prison officials about
    securing an interpreter for Pierce for this purpose. (See 
    id. ¶¶ 63,
    68.) Pierce also
    makes allegations regarding prison officials’ responses to these requests—for example,
    he claims that, in response to the entreaties his partner made on his behalf, Assistant
    Warden Fulton eventually contacted Gallaudet University—a university for the deaf
    located in Washington, D.C.—to see if Gallaudet could provide an ASL interpreter for
    11
    Pierce. (See 
    id. ¶ 71.)
    5 According to Pierce, when Fulton learned that Gallaudet
    interpreters would need to be paid for their services, prison officials demurred, and
    started looking for other potential ways of accommodating Pierce. (See 
    id. ¶¶ 71–72.)
    Pierce asserts that, ultimately, the District neither sought, nor found, any outside
    ASL interpreter for Pierce’s classes. (See 
    id. ¶ 73.)
    Instead, near the end of his term of
    incarceration and after some of the sessions had been completed, a chaplain at CTF
    volunteered to provide interpretive services for Pierce’s last few anger
    management/substance abuse classes. (See 
    id. ¶ 75.)
    With respect to the graphics arts
    course, another inmate (Justin Clary) allegedly was asked to volunteer to sign for Pierce
    in approximately two or three classes (see 
    id. ¶ 79);
    however, according to Pierce, Clary
    was not a qualified interpreter—he just happened to be severely hard of hearing and
    also happened to be enrolled in the class (see 
    id. ¶¶ 79,
    81)—and thus, Clary was not
    able to interpret effectively and accurately the written or oral statements that were
    being made in the class (see 
    id. ¶ 80).
    6
    The District contests these representations, and maintains that Pierce
    successfully participated in both the anger management/substance abuse program and
    the graphic arts course. (See Def.’s Stmt. of Facts ¶¶ 68, 80.) With respect to the anger
    management/substance abuse program, the District maintains that Pierce was provided
    with an interpreter for all of the program sessions that took place after he requested
    one. (See 
    id. ¶ 57.)
    First, the District says, Assistant Warden Fulton employed Clary to
    5
    The first names of CCA employees have been omitted from this Memorandum Opinion for security
    and confidentiality purposes. (See Pl.’s Stmt. of Facts at 6 n.1.)
    6
    Pierce describes the alleged problem with Clary’s skills as an interpreter in this way: “I had to keep
    asking for clarification because I couldn’t understand what he was saying. It was not a complete
    sentence. It was just words here and there scattered about. It wasn’t anything complete. It wasn’t a
    complete thought. I could not understand him clearly.” (See Pl.’s Stmt. of Facts ¶ 80.)
    12
    attend program sessions with Pierce and to interpret for him. (See 
    id. ¶¶ 59–60.)
    Then,
    after Pierce informed his counselor that Clary was not an adequate interpreter (see 
    id. ¶ 61),
    the District says that Assistant Warden Fulton contacted Gallaudet University and
    the ADA Coordinator for DOC in an effort to find an interpreter for Pierce, but
    ultimately did not have to hire an interpreter because the chaplain volunteered, and
    interpreted for Pierce in four classes. (See 
    id. ¶¶ 63–65.)
    The District also asserts that
    Pierce received three days of good time credit for his participation in the anger
    management/substance abuse program, and that he ultimately experienced positive
    behavioral changes, including less drinking and an increased ability to control his
    anger. (See 
    id. ¶¶ 68–70.)
    With respect to the graphic arts vocational programming, the District insists that
    Pierce did not request an interpreter for the program, and that an interpreter was not
    necessary for him to participate in that particular program. (See 
    id. ¶¶ 83–84.)
    In fact,
    according to the District, Pierce’s instructor reported that he was a quick learner and
    had performed better than some of the non-hearing impaired students enrolled in the
    course. (See 
    id. ¶ 82.)
    The District also emphasizes that Pierce completed six modules
    of the graphic arts course and received six days of good time credit for his efforts. (See
    
    id. ¶¶ 80–81.)
    3.     The Circumstances Surrounding Pierce’s Time In Protective
    Custody
    Pierce spent approximately 25% of the total time he was in the custody of the
    DOC in solitary confinement conditions based on his alleged request for “protective
    custody” after he was assaulted by another inmate. The parties have a stark
    13
    disagreement about the circumstances surrounding Pierce’s entrance into protective
    custody, and also how he was eventually released from that status.
    Pierce maintains that, on February 23, 2012, he was shoved to the floor by
    another inmate and that he reached out to Tutwiler, his assigned case manager, to
    complain about the incident. Tutwiler allegedly wrote a note to Pierce, asking him if he
    would like to be placed in protective custody. (See Pl.’s Stmt. of Facts ¶ 102.) Pierce
    contends that he did not understand what protective custody meant or entailed; he wrote
    back “If necessary.” (See 
    id. ¶¶ 102,
    104.) Pierce was then taken to Medical 82, where
    a unit manager named Points came to Pierce’s new cell and allegedly wrote to Pierce
    that Pierce needed to handwrite out “I fear for my safety” on a form Points was
    providing. (See 
    id. ¶ 105.)
    Pierce was confused by the request and initially refused,
    but allegedly at Points’s insistence, Pierce copied that statement onto the form. (See
    id.)
    Pierce was then placed in protective custody for fourteen days. (See 
    id. ¶¶ 105,
    112.) Pierce claims that, because there was no ASL interpreter to facilitate his
    conversations with Tutwiler and Points, Pierce did not understand that protective
    custody meant 23 hours per day of solitary confinement; that it would last for at least
    seven days; that it was voluntary; or that there were procedures by which he could
    promptly end protective custody status. (See 
    id. ¶¶ 103–04.)
    According to Pierce, four
    days after he was placed into protective custody, Pierce allegedly notified Allen, the
    Facilities Grievance Coordinator, that he had not understood what protective custody
    meant. (See 
    id. ¶ 107.)
    Pierce also allegedly stated his belief that his case manager
    should have discussed the meaning of protective custody with him. (See id.) Allen
    14
    allegedly responded in writing: “You should have read it before you signed it.” (See
    id.) Pierce allegedly replied in writing, “I had no choice because they told me to sign.”
    (See id.)
    At some point, Pierce told Griffin, another case manager, that he wanted to leave
    protective custody and return to the general population. (See 
    id. ¶ 108.)
    Griffin passed
    Pierce’s request on to other staff, and on March 1, 2012, Assistant Warden Fulton
    learned that Pierce wanted to leave protective custody. (See 
    id. ¶¶ 108,
    109.) Fulton
    was also allegedly told that Pierce had asked to have a lawyer present before signing
    the waiver form that was necessary for release back into the general population, and
    although Fulton apparently thought this was unusual, he purportedly did not ask why
    Pierce would not sign the form despite wanting to leave protective custody. (See 
    id. ¶ 109.)
    Instead, Pierce alleges that Fulton advised the staff to keep Pierce in protective
    custody and to review his status in one week. (See id.) Thereafter, according to Pierce,
    CTF employees moved Pierce to a different segregation cell, this time in the Special
    Management Unit (“SMU”). (See 
    id. ¶¶ 110–111.)
    Pierce felt that SMU was much
    worse than Medical 82; in SMU, Pierce was still on 23-hour lockdown, but he did not
    have a roommate and could only see out of his cell through a small window in the metal
    door. (See 
    id. ¶ 111.)
    Pierce was not released from SMU until March 7, 2012. (See 
    id. ¶ 112.)
    The District has an entirely different view of the circumstances preceding
    Pierce’s confinement in protective custody. First of all, according to the District,
    Points fully explained to Pierce in writing what “protective custody” meant. (See
    Def.’s Cont. Facts ¶ 104.) The District claims that Points also told Pierce that, if Pierce
    15
    wanted to be placed in protective custody, Pierce would need to write on the protective
    custody request form why Pierce wanted to be placed in protective custody. (See 
    id. ¶ 105.)
    Pierce then allegedly voluntarily wrote out on the form, “I fear for my safety.
    HIV +” and signed it. (See id.) Thus, the District maintains that Points did not require
    Pierce to write on the form at all, much less to make any specific statement. (See id.)
    The District also claims that, once Pierce filled out the protective custody
    request form, Assistant Warden Fulton was prohibited from removing Pierce from
    protective custody status until Pierce signed a protective custody waiver indicating that
    Pierce no longer feared for his safety. (See 
    id. ¶ 109.)
    According to the District, Pierce
    knew that he needed to sign the waiver if he wanted to be removed from protective
    custody, but Pierce refused to sign the waiver form anyway. (See id.) Moreover, the
    District claims that, per CTF policy, inmates in protective custody are subject to review
    every seven days and thus Fulton’s direction to the staff to review Pierce’s status in
    seven days was in accordance with facility policy. (See id.) The District also contends
    that Pierce was confined under the same conditions in both Medical 82 and the Special
    Management Unit. (See 
    id. ¶ 111.)
    4.     Deaf Inmates’ Rights To Telecommunications, Official
    Notifications, And Visitation
    Finally, and not surprisingly, the parties tell completely different stories
    regarding certain privileges that inmates ordinarily receive at CTF and the extent to
    which deaf inmates such as Pierce are afforded equal access to them.
    For example, according to Pierce, hearing inmates in the general population in
    the prison’s medical unit have access to telephones seven days a week, are permitted to
    use the telephone for 10 minutes at a time, and do not need to request permission in
    16
    advance to use the telephones. (See Pl.’s Stmt. of Facts ¶ 114.) Pierce, on the other
    hand, allegedly had much more limited access to telecommunications, even apart from
    the fact that CTF provides deaf inmates with an outmoded TTY device instead of a
    modern videophone. 7 Pierce claims that his access to the TTY device varied depending
    on where he was housed because, in order for him to place a call, DOC officials
    required him to make an appointment in advance to use the TTY, which was available
    only in his case manager’s office. (See 
    id. ¶¶ 115,
    124.) Moreover, according to
    Pierce, prison officials demanded the presence of his case manager or another CTF
    employee while he was using the TTY device. (See 
    id. ¶ 124.)
    Pierce alleges that his
    case manager’s hours were typically only Monday through Friday from 8:00 a.m. to
    5:00 p.m., which substantially restricted his TTY usage window, and even when his
    case manager was on duty, she allegedly would only grant Pierce’s requests to use the
    TTY machine at her convenience. (See 
    id. ¶¶ 124–25.)
    Pierce also alleges that his calls
    were strictly limited to 10 minutes, even though communicating using a TTY device
    takes substantially more time than communicating using a telephone. (See 
    id. ¶ 126.)
    8
    7
    A TTY consists of a keyboard, display screen, and telephone. (See Pl.’s Stmt. of Facts ¶ 116.) Typed
    messages from each party are sent over the telephone lines and appear on the screen of the other (see
    
    id. ¶ 116),
    and thus both parties must have a TTY to have a direct conversation (see 
    id. ¶ 118).
    Indirect
    conversations are also possible, if the telephone company provides relay services, which involve
    communicating through the assistance of a third-party telephone operator, who reads aloud words typed
    by the deaf party and types out the spoken responses of the hearing person. (See 
    id. ¶ 117)
    Two deaf
    individuals cannot communicate via TTY unless both parties have a TTY device and can type in
    English effectively. (See 
    id. ¶ 118).
     Pierce avers that, like many other deaf individuals, he uses a videophone in the outside world. (See 
    id. ¶ 8.)
    A videophone uses high-speed internet to enable real-time video communication so that deaf
    individuals can communicate with one another in ASL. (See 
    id. ¶ 57).
    Videophones also enable
    communication between deaf and hearing individuals through the use of a video relay service (“VRS”).
    VRS is a system by which a deaf individual signs via video monitor to a remote sign language
    interpreter, and the interpreter communicates the deaf person’s message to the hearing individual in
    spoken English and vice versa. (See 
    id. ¶ 58.)
    VRS is free to all users and has been widely available
    since at least the mid-2000s. (See 
    id. ¶ 59.)
    8
    In this same vein, Pierce contends that hearing inmates who were in protective custody in the Medical
    82 unit and the SMU could ask to have a telephone brought to their cell during the day by asking the
    17
    In response to Pierce’s accusations regarding his unequal access to
    telecommunications, the District maintains that Pierce was provided access to the TTY
    device when he requested it (see Def.’s Stmt. of Facts ¶ 110), and that he did not
    request use of a videophone while at CTF (id. ¶ 22). Furthermore, the District contends
    that the TTY device must be kept in the case manager’s office “for security reasons”
    (id. ¶ 112), and that the practical differences between using a TTY device and using a
    telephone justify the different access policies that apply to hearing and hearing-disabled
    inmates. (See, e.g., 
    id. ¶ 115
    (“The TTY device cannot be left unsecured in the housing
    unit, where it could pose a security risk or become contraband.”); 
    id. ¶ 116
    (“CTF staff
    must be present during TTY calls, which are not subject to security monitoring and
    recording like the regular inmate telephones.”).)
    Pierce alleges that inequities also exist with respect to both the visitation
    processes that are afforded to deaf inmates at CTF and the official notification
    announcements that CTF staff make. Regarding visitation, Pierce claims that he was
    handcuffed during at least one visit from his partner and his mother (see Pl.’s Stmt. of
    Facts ¶ 137), which is problematic because Pierce communicates with his mother using
    ASL and needs to have his hands free in order to speak. The District responds that
    Pierce did not request any accommodations with respect to visitation while he was at
    CTF (see Def.’s Stmt. of Facts ¶ 150), and that it is standard CTF policy that all
    inmates in protective custody be restrained when they are outside their cells. (See 
    id. officer on
    the unit. (See 
    id. ¶ 127.)
    By contrast, deaf and hard of hearing inmates had to request to use
    a TTY in the case manager’s office, which allegedly involved writing a request to use a TTY in the
    office and giving it to an officer during that officer’s daily walkthrough. (See 
    id. ¶¶ 128,
    131.) If the
    request was granted, the inmate would be brought to the office in handcuffs and would be permitted to
    use the TTY device, still in handcuffs. (See id.)
    18
    ¶ 139.) 9 Thus, the District claims that it was merely following policy when Pierce was
    restrained during a visit with his mother and Holder. (See 
    id. ¶ 148.)
    The District also
    points out (and Pierce concedes) that an exception was made in Pierce’s case, and that
    his handcuffs were removed once Pierce’s mother explained the problem to CTF
    authorities.
    Pierce’s alleged concern about official notifications remained unresolved,
    however. Pierce asserts that, because there was no visual alarm to alert him to
    announcements or to notify him of an emergency lockdown, fire, or other emergency
    when his cell door was closed, he was constantly anxious and worried about missing
    important information. (See Pl.’s Stmt. of Facts ¶¶ 134–135.) The District contends
    that Pierce’s anxiety was unfounded, because each housing unit at CTF has alarms in
    the hallways consisting of a very loud alarm and strobe lights that are visible from
    inside each of the cells, including the cells that Pierce occupied during his incarceration
    at CTF. (Def.’s Stmt. of Facts ¶¶ 123–24.) Furthermore, with respect to Pierce’s claim
    that he was not provided access to a visual alarm for other notifications, the District
    claims that CTF does not use a loud speaker or other type of auditory system for
    making notifications or announcements to inmates (see 
    id. ¶ 129),
    and that, instead,
    written notifications and announcements are posted on the bulletin boards in the
    housing units, which are accessible to all inmates when they are out of their cells. (See
    
    id. ¶ 127.)
    9
    According to Defendants, this policy applies to all “status inmates,” a category that includes inmates
    in protective custody, administrative segregation, and disciplinary segregation. (See Def.’s Stmt. of
    Facts ¶ 140.)
    19
    C.     Procedural History
    On February 1, 2013—exactly one year after Pierce was first committed to the
    custody of the DOC—Pierce filed the instant three-count complaint against the District.
    (See Compl., ECF No. 1.) Claims I and II of Pierce’s complaint allege that the District
    “intentionally” discriminated against Pierce in violation of Title II of the ADA and
    Section 504 of the Rehabilitation Act “by failing to provide Mr. Pierce adequate access
    to a qualified ASL interpreter, telecommunications devices, visual alarms[,] and
    visitation.” (Id. ¶ 49 (Claim I, Title II of the ADA); 
    id. ¶ 50
    (Claim II, Section 504 of
    the Rehabilitation Act).) In Claim III, Pierce alleges that the District also violated the
    ADA and the Rehabilitation Act by “retailat[ing] against [him] for asserting his rights”
    under those statutes. (See 
    id. ¶ 51.)
    After the parties engaged in discovery and
    attempted to resolve the case through mediation (see Order Referring Case for
    Mediation, ECF No. 40), Pierce filed a motion for summary judgment as to Claims I
    and II of his complaint (see Pl.’s Mot. for Partial Summ. J. as to Claims I and II of the
    Compl., ECF No. 47).
    Pierce argues that he is entitled to summary judgment on Claims I and II because
    the District violated Title II and Section 504 by (1) failing to provide Pierce with a
    qualified ASL interpreter for his rehabilitation classes, medical treatment, and the
    grievance process (see Pl.’s Mem. in Supp. of Pl.’s Mot (“Pl.’s Mot.”), ECF No. 48-2 at
    18–32); (2) providing a TTY machine to Pierce to make phone calls rather than a
    videophone and limiting the times at which and duration for which Pierce could make
    phone calls (see 
    id. at 32–35);
    (3) not providing a visual or tactile alarm to Pierce for
    both routine and emergency notifications (see 
    id. at 35–36);
    and (4) handcuffing Pierce
    during a visit with his mother and partner (see 
    id. at 36).
    Pierce asserts that he did not
    20
    move for summary judgment with respect to Claim III of his complaint because there is
    a material factual dispute regarding whether he was placed in protective custody
    because he requested accommodations for his disability. (See Pl.’s Mem. in Opp’n to
    Def.’s Mot. (“Pl.’s Opp’n”), ECF No. 59-1, at 45–48.)
    The District has not only opposed Pierce’s motion for summary judgment (see
    Def.’s Opp’n to Pl.’s Mot. (“Def.’s Opp’n”), ECF No. 60), it has also filed one of its
    own (see Def.’s Mot. for Summ. J. (“Def.’s Mot.”), ECF No. 49). The District contends
    that it is entitled to summary judgment on Claims I and II because, in the District’s
    view, the only accommodations that Pierce requested during his time at CTF were an
    interpreter for his anger management/substance abuse class, the use of a TTY device,
    and to be un-cuffed during his visit with his mother and partner—accommodations that
    the District says it readily provided. (See Def.’s Mot. at 7–16.) To the extent that
    Pierce argues that the District should have accommodated him by providing an ASL
    interpreter at other times, the District contends that it cannot be held liable for its
    failure to provide accommodations that were not requested. (See 
    id. at 5,
    6, 16, 21.)
    The District also argues that it is entitled to summary judgment on Pierce’s retaliation
    claim (Claim III) because, in the District’s view, the prison staff did not take any
    adverse action against Pierce as a result of his requests for accommodation. (See 
    id. at 17–18.)
    This Court held a hearing on the parties’ cross-motions for summary judgment
    on April 23, 2015. (See Minute Entry for Proceedings dated Apr. 23, 2015.)
    21
    II.    LEGAL STANDARDS
    A.     Motions for Summary Judgment Under Rule 56
    The parties’ cross motions for summary judgment compel this Court to undertake
    “the threshold inquiry of determining whether there is a need for trial—whether, in
    other words, there are any genuine factual issues that properly can be resolved only by a
    finder of fact because they may reasonably be resolved in favor of either party.”
    Anderson v. Liberty Lobby, Inc., 
    477 U.S. 242
    , 250 (1986); see also Fed. R. Civ. P.
    56(c). The party seeking summary judgment bears the “initial responsibility of
    informing the district court of the basis for its motion, and identifying those portions of
    the pleadings, depositions, answers to interrogatories, and admissions on file, together
    with the affidavits, if any, which it believes demonstrate the absence of a genuine issue
    of material fact.” Celotex Corp. v. Catrett, 
    477 U.S. 317
    , 323 (1986) (internal
    quotation marks omitted). Moreover, such “evidence is to be viewed in the light most
    favorable to the nonmoving party and the court must draw all reasonable inferences in
    favor of the nonmoving party.” Talavera v. Shah, 
    638 F.3d 303
    , 308 (D.C. Cir. 2011).
    This is because “[c]redibility determinations, the weighing of the evidence, and the
    drawing of legitimate inferences from the facts are jury functions, not those of a
    judge[.]” Liberty Lobby, 
    Inc., 477 U.S. at 255
    ; see also Celotex 
    Corp., 477 U.S. at 330
    n.2 (“If . . . there is any evidence in the record from any source from which a
    reasonable inference in the [nonmoving party’s] favor may be drawn, the moving party
    simply cannot obtain a summary judgment[.]” (internal quotation marks and citation
    omitted)).
    That being said, the mere existence of a factual dispute, by itself, is not
    sufficient to bar summary judgment. See Liberty Lobby, 
    Inc., 477 U.S. at 255
    . The
    22
    contested fact must be material and the dispute must be genuine. A fact is only material
    if it could establish an element of a claim or defense and, therefore, “might affect the
    outcome of the suit under the governing law[.]” See 
    id. at 248;
    see also 
    Celotex, 477 U.S. at 322
    –23 (noting that where a nonmoving party “fails to make a showing
    sufficient to establish an element essential to that party’s case . . . there can be no
    genuine issue as to any material fact, since a complete failure of proof concerning an
    essential element of the nonmoving party’s case necessarily renders all other facts
    immaterial” (internal quotation marks and citations omitted)). Likewise, a dispute is
    only genuine if “the evidence presents a sufficient disagreement to require submission
    to a jury.” Liberty 
    Lobby, 477 U.S. at 251
    –52; see also 
    id. at 249
    (“If the evidence is
    merely colorable, or is not significantly probative, summary judgment may be granted.”
    (citations omitted).)
    Where—as here—the parties file cross-motions for summary judgment, “each
    must carry its own burden under the applicable legal standard.” Ehrman v. United
    States, 
    429 F. Supp. 2d 61
    , 67 (D.D.C. 2006). Accordingly, “[c]ross-motions for
    summary judgment are treated separately[,]” Act Now to Stop War & End Racism Coal.
    v. District of Columbia, 
    905 F. Supp. 2d 317
    , 327 (D.D.C. 2012), such that “[a] cross-
    motion for summary judgment does not concede the factual assertions of the opposing
    motion[,]” CEI Washington Bureau, Inc. v. Dep’t of Justice, 
    469 F.3d 126
    , 129 (D.C.
    Cir. 2006). Indeed, “‘neither party waives the right to a full trial on the merits by filing
    its own motion; each side concedes that no material facts are at issue only for the
    purposes of its own motion.’” See Sherwood v. Washington Post, 
    871 F.2d 1144
    , 1147
    n.4 (D.C. Cir. 1989) (quoting McKenzie v. Sawyer, 
    684 F.2d 62
    , 68 n.3 (D.C. Cir. 1982)
    23
    abrogated on other grounds by Berger v. Iron Workers Reinforced Rodmen, 
    170 F.3d 1111
    (D.C. Cir. 1999)).
    B.     Section 504 of the Rehabilitation Act & Title II of the ADA
    Pierce has filed the instant lawsuit under Section 504 of the Rehabilitation Act
    and Title II of the ADA. Congress enacted Section 504 of the Rehabilitation Act
    (“Section 504”) and its companion legislation Title II of the ADA (“Title II”) in 1973
    and 1990, respectively, in order to address the “lengthy and tragic history of
    segregation and discrimination” that people with disabilities have faced in the United
    States. City of Cleburne, Tex. v. Cleburne Living Ctr., 
    473 U.S. 432
    , 461 (1985)
    (Marshall, J. concurring in part and dissenting in part); see also Statement of
    Representative Vanik, 117 Cong. Rec. 45974 (1971) (denouncing the disregard for the
    rights of handicapped citizens in our country as a “shameful oversight[]” and noting
    that handicapped people are “often shunted aside, hidden and ignored”); Statement of
    Senator Humphrey, 118 Cong. Rec. 525 (1972) (stating that “[t]he time has come when
    we can no longer tolerate the invisibility of the handicapped in America”). Section 504
    and Title II resulted from years of public protests, marches, acts of civil disobedience,
    and court filings in the 1960s and 1970s—activities that were part of a movement aimed
    at securing for disabled people the same rights and privileges afforded to able-bodied
    people. See Robert L. Burgdorf Jr., The Americans with Disabilities Act: Analysis and
    Implications of A Second-Generation Civil Rights Statute, 26 Harv. C.R.-C.L. L. Rev.
    413, 426 (1991). Participants in this civil rights movement insisted that society
    recognize disabled people not as “unfortunate, afflicted creatures” but as “equal
    citizens, individually varying across the spectrum of human abilities, whose over-riding
    24
    needs are freedom from discrimination and a fair chance to participate fully in society.”
    
    Id. at 426–27.
    With respect to the programs, services, and activities that are provided by, or
    funded through, government entities, Congress responded by enacting legislation “to
    provide a clear and comprehensive national mandate for the elimination of
    discrimination against individuals with disabilities” as well as “strong, consistent,
    enforceable standards addressing discrimination against individuals with disabilities.”
    42 U.S.C. § 12101(b)(1)–(2) (2012); see also 29 U.S.C. § 701(a)(5) (2012)
    (acknowledging that “individuals with disabilities continually encounter various forms
    of discrimination in . . . critical areas” of life). To this end, Section 504 of the
    Rehabilitation Act specifically states that “[n]o otherwise qualified individual with a
    disability in the United States . . . shall, solely by reason of her or his disability, be
    excluded from the participation in, be denied the benefits of, or be subjected to
    discrimination under any program or activity receiving Federal financial assistance[.]”
    29 U.S.C. § 794(a). Similarly, Title II of the ADA provides that “no qualified
    individual with a disability shall, by reason of such disability, be excluded from
    participation in or be denied the benefits of the services, programs, or activities of a
    public entity, or be subjected to discrimination by any such entity.” 42 U.S.C. §
    12132. 10
    10
    Notably, the D.C. Circuit has long held that the “[c]laims and defenses under [Section 504 and Title
    II] are virtually identical,” Harrison v. Rubin, 
    174 F.3d 249
    , 253, (D.C. Cir. 1999), and that “cases
    interpreting either [statute] are applicable and interchangeable[,]” Am. Council of the Blind v. Paulson,
    
    525 F.3d 1256
    , 1260 n.2 (D.C. Cir. 2008). There are only two material differences between the two
    provisions. First, the Rehabilitation Act only applies to federal agencies and departments, federal
    programs, and recipients of federal funding, whereas the ADA applies to all entities that provide
    services to the public. See Paul V. Sullivan, Note, The Americans with Disabilities Act of 1990: An
    Analysis of Title III and Applicable Case Law, 29 Suffolk U. L. Rev. 1117, 1120 (1995). Second, the
    statutes have different causation requirements. Section 504 of the Rehabilitation Act provides that “[n]o
    25
    Significantly for present purposes, because Congress was concerned that
    “[d]iscrimination against the handicapped was . . . most often the product, not of
    invidious animus, but rather of thoughtlessness and indifference—of benign neglect[,]”
    Alexander v. Choate, 
    469 U.S. 287
    , 295 (1985), the express prohibitions against
    disability-based discrimination in Section 504 and Title II include an affirmative
    obligation to make benefits, services, and programs accessible to disabled people. That
    is, an entity that provides services to the public cannot stand idly by while people with
    disabilities attempt to utilize programs and services designed for the able-bodied;
    instead, to satisfy Section 504 and Title II, such entities may very well need to act
    affirmatively to modify, supplement, or tailor their programs and services to make them
    accessible to persons with disabilities. See 42 U.S.C. § 12131(2) (requiring entities that
    provide services to the public to (1) make “reasonable modifications to rules, policies,
    or practices”; (2) “remov[e] . . . architectural, communication, or transportation
    barriers”; and (3) “provi[de] auxiliary aids and services” so as to enable disabled
    persons to participate in programs or activities). Moreover, these modifications—called
    “accommodations” in Section 504 and Title II parlance—must be sufficient to provide a
    disabled person with an “equal opportunity to obtain the same result, to gain the same
    benefit, or to reach the same level of achievement” as a person who is not disabled.
    
    Alexander, 469 U.S. at 305
    (quoting regulations implementing Section 504 (internal
    otherwise qualified individual with a disability in the United States . . . shall, solely by reason of her or
    his disability, be excluded from the participation in, be denied the benefits of, or be subjected to
    discrimination under any program or activity receiving Federal financial assistance. . . .” 29 U.S.C. §
    794(a) (emphasis added). By contrast, under Title II of the ADA, “discrimination need not be the sole
    reason” for the exclusion of or denial of benefits to the plaintiff. Soledad v. U.S. Dep’t of Treasury,
    
    304 F.3d 500
    , 503–04 (5th Cir. 2002); see also Alston v. District of Columbia, 
    770 F. Supp. 2d 289
    , 298
    (D.D.C. 2011). Neither of these differences are relevant to the claims in this case.
    26
    quotation marks omitted)); see also 28 C.F.R. § 35.130(b)(1)(ii) (2014) (stating that a
    public entity discriminates in violation of Title II if qualified individuals with
    disabilities are given an “opportunity to participate in or benefit from the aid, benefit,
    or service that is not equal to that afforded others”).
    III.   ANALYSIS
    As explained fully below, this Court will grant Pierce’s motion for summary
    judgment with respect to his Section 504 and Title II discrimination claims (Claims I
    and II of his complaint) and will deny the District’s motion for summary judgment in its
    entirety. The Court reaches this conclusion because it finds that the District violated
    Section 504 and Title II as a matter of law when it failed to evaluate Pierce’s need for
    accommodation at the time he was taken into custody. (This legal conclusion is entirely
    independent of the hotly disputed issues regarding whether or not Pierce was, in fact,
    able to communicate effectively with prison officials, and whether or not Pierce did, in
    fact, request an ASL interpreter for his interactions while in custody; however, as
    discussed below, the Court finds that no reasonable jury could agree with the District
    on these issues, and thus, the District violated Section 504 and Title II on this basis as
    well.) The Court also finds that, because the District’s failure to evaluate Pierce’s
    needs amounted to deliberate indifference to Pierce’s rights and the District’s
    obligations under Section 504 and Title II, the District’s conduct constituted intentional
    discrimination, and thus, Pierce is entitled to compensatory damages for the mental,
    emotional, and physical injuries he sustained. However, with respect to Pierce’s
    retaliation claim, the Court concludes that there are genuine issues of material fact that
    27
    still need to be resolved; consequently, the District’s motion for summary judgment on
    the retaliation claim must be denied.
    A.      The District Intentionally And Unlawfully Discriminated Against
    Pierce When It Eschewed Its Duty To Assess His Need For
    Accommodation And Denied Him Meaningful Access To Prison
    Programs And Services
    To establish disability-based discrimination under Section 504 and Title II, a
    plaintiff must prove (1) that he is a qualified individual with a disability; (2) that he is
    being excluded from participation in, or is being denied benefits, services, programs, or
    other activities for which a public entity is responsible, or is otherwise being
    discriminated against by the public entity; and (3) that such exclusion, denial of
    benefits, or discrimination is by reason of his disability. See Cleveland v. Policy Mgmt.
    Sys. Corp., 
    526 U.S. 795
    , 806 (1999); Alston v. District of Columbia, 
    561 F. Supp. 2d 29
    , 37 (D.D.C. 2008). Only the second element is at issue here, because the District
    does not deny that Pierce is a qualified individual with a disability, or that the DOC is a
    public entity. (See Def.’s Opp’n at 5); see also Pa. Dep’t of Corr. v. Yeskey, 
    524 U.S. 206
    , 210 (1998) (holding that a disabled inmate can state a claim under Title II if, by
    reason of his disability, he is denied participation in an activity provided in state
    prison). 11
    11
    Under Title II of the ADA and Section 504 of the Rehabilitation Act, an individual has a disability if
    he or she “[has] a physical or mental impairment that substantially limits one or more major life
    activities of such individual.” 42 U.S.C. § 12102(1)(A) (2012); see also 29 U.S.C. § 705(20) (2012).
    Hearing is a “major life activity,” and deafness is clearly established as a disability. 42 U.S.C.
    § 12102(2)(A) (hearing is a “major life activity” pursuant to the ADA); 29 U.S.C. § 705(20)(B)
    (definition of “individual with a disability” pursuant to the Rehabilitation Act includes those who have
    a disability pursuant to 42 U.S.C. § 12102); see also Ball v. AMC Entm’t, Inc., 
    246 F. Supp. 2d 17
    , 20
    (D.D.C. 2003) (deafness is a disability recognized by the ADA). Furthermore, the ADA defines a
    public entity as “any State or local government” or “any department, agency, special purpose district,
    or other instrumentality of the State or States or local government[,]” 42 U.S.C. § 12131(1), and
    prisoners “have the same interest in access to the programs, services, and activities available to the
    other inmates of their prison as disabled people on the outside have to the counterpart programs,
    services, and activities available to free people[,]” Crawford v. Indiana Dep’t of Corr., 
    115 F.3d 481
    ,
    28
    With respect to the question of whether or not Pierce was excluded from
    participation in, or denied the benefits of, prison services by reason of his disability in
    violation of Section 504 and Title II, both parties maintain that they are entitled to
    summary judgment on the record here, and as discussed above, they have highlighted as
    “material” certain facts that are primarily related to Pierce’s alleged need for an ASL
    interpreter and other accommodations, and the circumstances under which Pierce may
    or may not have requested those accommodations. (See, e.g., Pl.’s Mot. at 26 (“Without
    a qualified interpreter in any of his graphics arts classes, and without an interpreter in
    all but his last three or four anger management/substance abuse classes, Mr. Pierce was
    clearly denied meaningful access to these programs and was unable to derive any of the
    benefits from them.”); Def.’s Opp’n at 11 (“Pierce did not request an interpreter for his
    medical intake and appointments, [and] his providers were able to communicate with
    him in writing.”).) However, there is an undisputed threshold fact that, in this Court’s
    view, so clearly establishes intentional discrimination in violation of Section 504 and
    Title II that summary judgment must be issued in Pierce’s favor notwithstanding the
    factual disputes over Pierce’s actual requests and needs: the District took Pierce—an
    obviously disabled inmate—into custody without undertaking any ex ante evaluation of
    his accommodation requirements, and when he later requested aid, either rebuffed his
    inquiries entirely or provided him with whatever auxiliary tools it had on hand. As
    explained below, this Court holds that the failure of prison staff to conduct an informed
    assessment of the abilities and accommodation needs of a new inmate who is obviously
    486 (7th Cir. 1997) abrogated on other grounds by Erickson v. Bd. of Governors of State Colleges &
    Universities for Ne. Illinois Univ., 
    207 F.3d 945
    (7th Cir. 2000).
    29
    disabled is intentional discrimination in the form of deliberate indifference and violates
    Section 504 and Title II as a matter of law. Moreover, the Court concludes that even if
    the District is correct to contend that the Section 504 and Title II duty to provide
    accommodations for disabled inmates is triggered only if the inmate requests and
    ultimately needs accommodation, no reasonable jury could find that Pierce failed to
    request an ASL interpreter, or that he could communicate effectively without one, on
    the record presented here.
    1.     The District Had An Affirmative Duty To Evaluate Pierce’s
    Accommodation Requirements, And Its Failure To Do So
    Constituted Disability Discrimination As A Matter Of Law
    It is clear beyond cavil that the core principle that underlies the protections of
    Section 504 and Title II is equal access. As explained above, Congress has required
    entities to provide reasonable accommodations that would permit disabled individuals
    to access programs and services in addition to prohibiting discriminatory animus, see
    Alexander v. Choate, 
    469 U.S. 287
    , 295 (1985), and the regulatory scheme that
    undergirds the anti-discrimination statutes reinforces this reasonable accommodations
    mandate. Thus, without regard to whether persons with disabilities who seek the
    benefit of public services have requested accommodation, a public entity that is covered
    by Title II must “operate each service, program, or activity so that the service, program,
    or activity, when viewed in its entirety, is readily accessible to and usable by, people
    with disabilities[,]” 28 C.F.R. § 35.150 (2014), and to satisfy Section 504, recipients of
    federal funding “shall provide appropriate auxiliary aids to qualified handicapped
    persons with impaired sensory, manual, or speaking skills where a refusal to make such
    provision would discriminatorily impair or exclude the participation of such persons in
    a program or activities receiving Federal financial assistance[,]” 28 C.F.R. § 42.503(f).
    30
    Given Congress’s unmistakable intent to create “clear, strong, consistent, [and]
    enforceable standards addressing discrimination against individuals with disabilities” in
    various aspects of life, 42 U.S.C. § 12101(b)(2), and also its recognition that “benign
    neglect” is a particularly pernicious form of disability discrimination, 
    Alexander, 469 U.S. at 295
    , the District’s insistence here that prison officials have no legal obligation
    to provide accommodations for disabled inmates unless the inmate specifically requests
    such aid—and even then, only if it actually turns out that the inmate really needs the
    requested accommodation—is untenable and cannot be countenanced. First of all,
    nothing in the disability discrimination statutes even remotely suggests that covered
    entities have the option of being passive in their approach to disabled individuals as far
    as the provision of accommodations is concerned. Quite to the contrary, as explained
    above, Section 504 and Title II mandate that entities act affirmatively to evaluate the
    programs and services they offer and to ensure that people with disabilities will have
    meaningful access to those services. See, e.g., 42 U.S.C. § 12131(2); 28 C.F.R. §
    35.150(a); 28 C.F.R. § 35.150. This affirmative duty is seemingly at its apex in the
    context of a prison facility, in light of the uneven power dynamic between prison
    officials and inmates that inherently and appropriately exists, and also the fact that
    departments of corrections have complete control over whether prison inmates (disabled
    or not) receive any programs or services at all. Cf. Brown v. Plata, 
    131 S. Ct. 1910
    ,
    1928 (2011) (explaining that, “to incarcerate, society takes from prisoners the means to
    provide for their own needs” and thus prisons must provide for prisoners); Estelle v.
    Gamble, 
    429 U.S. 97
    , 104 (1976) (referring to “the common-law view that ‘it is but just
    that the public be required to care for the prisoner, who cannot by reason of the
    31
    deprivation of his liberty, care for himself’”) (quoting Spicer v. Williamson, 
    132 S.E. 291
    , 293 (N.C. 1926)). Put another way, given that Section 504 and Title II require all
    entities that provide public services to act affirmatively to ensure that disabled
    individuals have meaningful access, prisons seemingly have even more responsibility in
    this regard, because inmates necessarily rely totally upon corrections departments for
    all of their needs while in custody and do not have the freedom to obtain such services
    (or the accommodations that permit them to access those services) elsewhere.
    What is more, the District’s suggestion that a prison facility need not act to
    accommodate an obviously disabled inmate if the inmate does not ask for
    accommodations (see Def.’s Mot. at 5) is truly baffling as a matter of law and logic.
    The District does not explain how inmates with known communications-related
    difficulties (such as Pierce) are supposed to communicate a need for accommodations,
    or, for that matter, why the protections of Section 504 and Title II should be construed
    to be unavailable to such disabled persons unless they somehow manage to overcome
    their communications-related disability sufficiently enough to convey their need for
    accommodations effectively. The implications of the District’s analysis are troubling,
    and they sweep broadly—by the District’s reasoning, it would appear that only a
    specific request for a wheelchair would trigger any duty to accommodate an inmate who
    cannot walk, and a blind inmate would need to make a specific request for a cane or a
    guide if he desired to move about the prison grounds; meanwhile, prison officials could
    sit idly by, taking no affirmative steps to accommodate such disabled prisoners and
    expecting to be able to wield the inmate’s failure to request accommodation like some
    sort of talisman that wards off Section 504 and Title II liability in any future legal
    32
    action. This imagined state of affairs is unquestionably inconsistent with the text and
    purpose of the Rehabilitation Act and the ADA, which means that the District must now
    face a stark reality: no matter how fervently it holds the belief that a public entity’s
    duty to provide accommodations arises only by request, there is neither legal nor logical
    support for that proposition.
    To be sure, there are times in which courts have held that a disabled person must
    request accommodation. See, e.g., Flemmings v. Howard Univ., 
    198 F.3d 857
    , 858,
    861–62 (D.C. Cir. 1999) (holding that an employer did not violate an employee’s rights
    under Title I of the ADA by failing to accommodate employee’s vertigo-related
    disabilities because employee failed to request an accommodation). But it is equally
    clear that the legal significance of the request requirement is merely to put the entity on
    notice that the person is disabled; it does not serve as a means of shifting the burden of
    initiating the accommodations process to the disabled individual. See Paulone v. City
    of Frederick, 
    787 F. Supp. 2d 360
    , 403–04 (D. Md. 2011) (explaining that the “‘request
    requirement’ . . . is a function of the fact that ‘a person’s disability and concomitant
    need for accommodation are not always known . . . until the [person] requests an
    accommodation’”) (quoting Kiman v. N.H. Dep’t of Corr., 
    451 F.3d 274
    , 283 (1st Cir.
    2006) (internal quotation marks omitted)). In other words, the request performs a
    signaling function—i.e., it alerts the public entity to the disabled person’s need for an
    accommodation—and where, as here, the inmate’s disability is obvious and indisputably
    known to the provider of services, no request is necessary. See Robertson v. Las
    Animas Cnty. Sheriff’s Dep’t, 
    500 F.3d 1185
    , 1197–98 (10th Cir. 2007) (“[A] public
    entity is on notice that an individual needs an accommodation when it knows that an
    33
    individual requires one, either because that need is obvious or because the individual
    requests an accommodation.”); Duvall v. Cnty. of Kitsap, 
    260 F.3d 1124
    , 1139 (9th Cir.
    2001) (“When the plaintiff has alerted the public entity to his need for accommodation
    (or where the need for accommodation is obvious, or required by statute or regulation),
    the public entity is on notice that an accommodation is required. . . .”).
    The second overarching reason that the District’s legal position is untenable is
    that, by reading the antidiscrimination statutes as mandating that public entities provide
    needed accommodations but not as requiring those entities to take any affirmative steps
    to ascertain what accommodations might be needed, the District suggests that Section
    504 and Title II permit reliance on guesswork and happenstance with respect to the
    provision of accommodations, when the law clearly requires otherwise. It is well-
    established (albeit in the employment context) that it violates the ADA if an employer
    with a duty to provide reasonable accommodations responds to the known disabled
    condition of an employee by giving that employee whatever aids the employer alone
    thinks might do the trick, without any actual assessment of the employee’s individual
    condition or needs in consultation with the employee. See, e.g., Taylor v. Phoenixville
    Sch. Dist., 
    184 F.3d 296
    , 315 (3d Cir. 1999) (reversing grant of summary judgment to
    employer because notwithstanding fact that employee’s son “requested accommodations
    [for plaintiff], informed [the employer] about [employee’s] condition, and provided [the
    employer] with the means to obtain more information if needed[,]” employer “offered
    no accommodations or assistance in finding them, made [employee’s] job more
    difficult, and simply sat back and continued to document her failures”). To the
    contrary, “[o]nce an employer is aware of its responsibility to provide a reasonable
    34
    accommodation . . . it must ‘identify the precise limitations resulting from the disability
    and potential reasonable accommodations,’ which is best done through an ‘informal,
    interactive process’ that involves both the employer and the employee with a
    disability.” McNair v. District of Columbia, 
    11 F. Supp. 3d 10
    , 16 (D.D.C. 2014)
    (quoting 29 C.F.R. § 1630.2(o)(3)).
    This apparently comes as no news to the District—the DOC’s own regulations
    mandate something of an interactive process with respect to accommodations insofar as
    they specifically direct prison officials to give preference to the requests of disabled
    inmates regarding the auxiliary aids to be provided. (See D.C. Dep’t of Corr., Program
    Statement 3800.3, Ex. 9 to Rocap Decl., ECF No. 48-5, at 92, § 12(a)(2); see also 
    id. § 12(b)(2)
    (stating that the “DOC shall honor the [inmate’s] expressed choice”
    regarding accommodations unless, inter alia, “it can show that another equally effective
    means of communication is available”).) Nevertheless, the District here resists the
    conclusion that the law required CTF’s employees and contractors to take affirmative
    steps up front to evaluate Pierce’s needs in order to identify which accommodations
    would be appropriate for him. Instead, by insisting that the accommodations process
    that was employed in the instant case is consistent with Section 504 and Title II, the
    District suggests that the law permits corrections staff to treat the reasonable
    accommodations mandate much like a game of chance--i.e., on the one hand, prison
    staff can play it safe by undertaking an ex ante assessment of the actual needs of a
    disabled inmate in their custody, or on the other, they can opt to forgo that expense, and
    if accommodations are requested, provide a hodgepodge of whatever aids are in the
    prison’s possession, thereby betting either that the inmate will remain silent or that he
    35
    ultimately will be found to have needed no more than the auxiliary aids that the
    corrections facility randomly provided. There will, of course, be times when
    corrections staff will take that bet and get it right. Cf. Charles Clay Doyle et al.,
    Dictionary of Modern Proverbs 287 (2012) (noting that even a broken clock gets the
    time right twice a day). But to the extent that the District contends that Section 504 and
    Title II permit public entities to engage in this sort of gamble with respect to the
    accommodation needs of disabled individuals whom they are required to serve, it is
    sorely mistaken. See 42 U.S.C. § 12131(2); see also 28 C.F.R. § 35.160(b)(2)
    (indicating that a public entity has a duty to “determin[e] what types of auxiliary aids
    and services are necessary” for the disabled individuals it serves).
    The bottom line is this: this Court squarely rejects the legal position that the
    District seeks to advance in this action, which is, in essence, that the DOC acts
    consistently with Section 504 and Title II when it takes custody of an obviously
    disabled prisoner without undertaking any evaluation of that inmate’s needs and the
    accommodations that will be necessary to ensure that he or she has meaningful access
    to prison services, and instead, provides a random assortment of auxiliary aids upon
    request and at various times based primarily on considerations of its own convenience. 12
    Quite to the contrary, based on its reading of federal law, this Court holds that prison
    officials have an affirmative duty to assess the potential accommodation needs of
    inmates with known disabilities who are taken into custody and to provide the
    12
    With respect to hearing-disabled inmates in particular, it appears that the District of Columbia’s DOC
    is not the only prison system that engages in this sort of practice. See, e.g., Matt Zapotosky, Justice
    Dept. Looking into Treatment of Deaf Inmates in Arlington Jail, Washington Post, July 29, 2015,
    available at: http://www.washingtonpost.com/local/crime/justice-dept-looking-into-treatment-of-deaf-
    inmates-in-arlington-jail/2015/07/29/ae910412-360a-11e5-b673-1df005a0fb28_story.html.
    36
    accommodations that are necessary for those inmates to access the prison’s programs
    and services, without regard to whether or not the disabled individual has made a
    specific request for accommodation and without relying solely on the assumptions of
    prison officials regarding that individual’s needs. And because it is undisputed that the
    District’s employees and contractors did no such thing when Pierce arrived at CTF, this
    Court finds that the District violated Section 504 of the Rehabilitation Act and Title II
    of the Americans with Disabilities Act as a matter of law.
    2.     Even If The District Is Only Legally Required To Provide Inmates
    With Accommodations That Are Both Requested And Ultimately
    Needed, There Is No Genuine Dispute That Pierce Requested The
    Assistance Of An ASL Interpreter Or That He Needed One
    Having already determined that the District committed a violation of Section 504
    and Title II as a matter of law when it failed to evaluate Pierce’s accommodation needs
    at the time he was taken into custody, the Court pauses here (prior to turning to the
    matter of damages) to address the myriad factual disputes that arise under the District’s
    view of its legal obligations. The District maintains that its legal obligation to
    accommodate Pierce depended on three things: (1) whether Pierce requested an
    accommodation, (2) whether the requested accommodation was necessary, and (3)
    whether the requested accommodation could be provided. (See Hr’g Tr. at 52:18, 53:7–
    12; see also, e.g., Def.’s Mot. at 5 (“An entity cannot be held liable for failure to
    provide accommodations that were not requested.”); Def.’s Opp’n at 1–2 (“Pierce’s
    Motion focuses largely on what accommodations may be possible for a hearing
    impaired inmate in a correctional setting, rather than on what accommodations were
    actually requested and necessary for Pierce to participate in the available programs and
    activities while he was incarcerated at [CTF].”) (emphasis in original).) As mentioned,
    37
    the Court’s legal analysis renders the parties’ various arguments regarding whether and
    to what extent Pierce actually requested an interpreter and actually could communicate
    in English immaterial to the Court’s conclusion that Pierce is entitled to summary
    judgment on Claims I and II. 
    (See supra
    Part III.A.1.) However, as explained below,
    this Court finds that no reasonable jury could conclude on the record presented here that
    Pierce failed to request an ASL interpreter to assist him while he was detained at CTF,
    or that Pierce could communicate effectively without an interpreter, and thus Pierce
    would be entitled to summary judgment on his discrimination claims even if the law is
    as the District says it is.
    a.      The Record Establishes That Pierce Requested An
    Interpreter
    The instant record is replete with specific references to Pierce’s multiple
    requests for an ASL interpreter in various contexts during his time at CTF. (See, e.g.,
    Pierce Dep. 427:12–20, Feb. 25, 2014, Ex. 2 to Pl.’s Mot., ECF No. 48-4, at 34.)
    Deposition testimony from the District’s own employees confirms that Pierce
    repeatedly asked for an interpreter. (See, e.g., Tutwiler Dep. 63:4–19, Sept. 9, 2013,
    Ex. 16 to Pl.’s Mot., ECF No. 48-6, at 10 (Case Manager Tutwiler admitting that Pierce
    requested an ASL interpreter); Allen Dep. 48:16–22, Sept. 10, 2013, Ex. 17 to Pl.’s
    Mot., ECF No. 48-6, at 26 (Facilities Grievance Coordinator Allen stating that Pierce
    requested an ASL interpreter); McNeal Dep. 31:14–32:3, Sept. 11, 2013, Ex. 19 To
    Pl.’s Mot, ECF No. 48-6, at 47–48 (Counselor McNeal remarking that Pierce requested
    an ASL interpreter).) And the accounts of various eyewitness are not the only proof:
    contemporaneous log book entries, handwritten notes, and memoranda all document
    Pierce’s persistent efforts to seek and obtain an ASL interpreter from the authorities at
    38
    CTF. (See, e.g., Feb 27, 2012 Informal Resolution Form, Ex. 33 to Pl.’s Mot., ECF No.
    48-6, at 216; Mar. 6, 2012 Memorandum from P. McNeal to W. Fulton, Ex. 34 to Pl.’s
    Mot., ECF No. 48-6, at 219; CCA logbook entries, Ex. 35 to Pl.’s Mot., ECF No. 48-6,
    at 221.)
    Most notably in this regard, the record contains a revealing set of handwritten
    notes between Pierce and his case manager (Tutwiler) in which Pierce writes: “They
    violate my rights here – Thire [sic] was no interpreter for inmate program, Hall
    meeting, or orientation process. I feel I [sic] abandoned. ADA law says there’s a must
    [sic] for everyone to access equal!” (See Ex. 36 to Pl.’s Mot., ECF No. 47-6, at 224
    (emphasis in original).) To which Tutwiler replies, “[a]s long as we are able to
    communicate through writing, your rights have not been violated.” (See id.) And
    Pierce responds, “My writing is not good[;] I feel our communication is vey[sic]
    limited. That’s why I want an interpreter so it could [sic] prevent our misunderstand
    [sic]. I want to fully understand what all of you say.” Pierce continues, “It’s not fair[;]
    everyone understands whats’[sic] going on here, I dont’[sic] understand at all [sic]
    since I got here.” (See id.)
    Given this telling paper trail and the confirmatory statements of witnesses, this
    Court finds that the District’s suggestion here that Pierce did not, in fact, request an
    ASL interpreter to assist him while he was incarcerated (see Def.’s Opp’n at 1–2) is
    preposterous. Perhaps to avoid losing all credibility with respect to this issue, the
    District has also offered a more limited representation: that Pierce’s repeated requests
    for an ASL interpreter were limited to his anger management/substance abuse class, and
    that he did not specifically request an interpreter with respect to any other service or
    39
    program at CTF. (See Def.’s Reply at 5 (“Pierce only requested an interpreter for one
    setting—his anger management and substance abuse programming—and failed to put
    the District (or its contractors) on notice that he believed he needed an interpreter for
    any other type of program or activity.”) (emphasis in original); see also, e.g., Def.’s
    Stmt. of Facts ¶ 24 (“Pierce submitted informal resolutions and grievances requesting
    an interpreter for anger management and substance abuse programming.”); Def.’s Cont.
    Facts ¶ 60 (“The District does not dispute that Pierce made multiple requests for an
    interpreter for the anger management and substance abuse program while he was at
    CTF.”); Def.’s Reply at 5 (“Corrections staff reasonably believed on the basis of his
    requests that Pierce felt an interpreter was necessary for him to participate in the anger
    management and substance abuse program, but not for other programming, activities, or
    events for which he did not request an interpreter.”). ) Contrary to the District’s
    interpretation of the facts, the record clearly establishes that Pierce made so many
    requests for an ASL interpreter at so many different times that his case manager
    actually told him to stop. (See Feb 27, 2012 Informal Resolution Form, Ex. 33 to Pl.’s
    Mot., ECF No. 48-6, at 216 (Pierce stating “I already requested Ms Tutwlier to find an
    interpreter and she said, stop requesting and forwarded to Mr Fulton.”).) And it is also
    clear from the record evidence that Pierce’s requests were not limited to the anger
    management/substance abuse class at all, and in fact, Pierce wanted an interpreter to
    help him understand most (if not all) of the various conversations that he had with the
    District’s employees and contractors. For example, on an informal resolution form
    dated February 27, 2012, Pierce writes about how CTF had not yet provided him with
    an interpreter for his anger management/substance abuse class, and he closes by stating,
    40
    “[p]lease bring an interpreter for our meeting, because the case is very serious.” (See
    Feb 27, 2012 Informal Resolution Form, Ex. 33 to Pl.’s Mot., ECF No. 48-6, at 216.)
    But even if the District was factually correct to assert that Pierce’s request for an
    interpreter extended only to his anger management/substance abuse class, there is no
    legal basis for the District’s related suggestion that Pierce needed to request an
    interpreter with respect to each and every aspect of his prison experience in order to
    give rise to any duty on the part of prison employees to provide that accommodation for
    Pierce in regard to other significant aspects of his imprisonment. The Eighth Circuit
    case of Randolph v. Rodgers, 
    170 F.3d 850
    (8th Cir. 1999), supports this conclusion.
    There, an inmate who was deaf alleged that the Missouri Department of Corrections
    (“MDOC”) had violated Title II of the ADA, Section 504 of the Rehabilitation Act, and
    Missouri state law when it failed to provide him with a sign language interpreter during
    disciplinary proceedings. 
    Randolph, 170 F.3d at 853
    –54. The Randolph court found
    that, while the inmate had not requested an interpreter for his initial disciplinary
    proceeding, his subsequent request was sufficient to put the MDOC “on notice” of his
    claim that he could not fully participate in future proceedings without an interpreter,
    and thus the MDOC could not be heard to contend that the request for an interpreter
    was limited in scope. 
    Id. at 858.
    This was especially so because the MDOC had told
    the inmate that his request for an interpreter “is a separate subject [that] will not be
    discussed[,]’” and thus, it was entirely unsurprising that the prisoner did not request an
    interpreter for subsequent disciplinary proceedings. 
    Id. The Randolph
    court concluded
    that: “While it is true that public entities are not required to guess at what
    accommodations they should provide, the [request] requirement does not narrow the
    41
    ADA or [Rehabilitation Act] so much that the [MDOC] may claim that [the inmate]
    failed to request an accommodation when it declined to discuss the issue with him.” 
    Id. at 858–59.
    So it is here. The record shows that Pierce made repeated requests for an ASL
    interpreter with respect to various aspects of his incarceration experience, and that
    District’s employees and contractors generally declined to discuss the matter further,
    preferring to rely on lip reading and handwritten notes. Moreover, as the District
    concedes, Pierce did request an interpreter for the purpose of his anger
    management/substance abuse class (see Pl.’s Stmt. of Facts ¶ 61; see also 
    id. ¶ 62
    (Pierce represented on one informal resolution form that he “wrote about 8 request
    forms” for an interpreter); therefore, even assuming that a specific request for
    accommodation was legally required in order for prison officials to have any obligation
    to accommodate Pierce, the undisputed facts establish that Pierce did make such a
    request, and under Randolph, his request was sufficient to put DOC “on notice” that he
    might need a similar accommodation to communicate effectively in other contexts as
    well. Thus, this Court finds that no reasonable jury could conclude on this record that
    Pierce had failed to mount the request hurdle (assuming there is one), and as a result, no
    genuine dispute of material fact remains with respect to whether or not Pierce made an
    adequate request for an interpreter, even under the District’s view of the applicable
    discrimination standard.
    b.     The Record Shows That Pierce Needed An Interpreter
    The record here also clearly establishes that Pierce cannot communicate
    effectively in English, and thus no reasonable jury could find otherwise. It is
    undisputed that Pierce is profoundly deaf and that he ordinarily communicates through
    42
    ASL. (See Pl.’s Stmt. of Facts ¶¶ 1, 3; Def.’s Stmt. of Facts ¶ 1.) ASL is not derived
    from English; ASL has its own syntax and grammar and utilizes signs made by hand
    motions, facial expressions, eye gazes, and body postures. (See Pl.’s Stmt. of Facts ¶ 4;
    Def.’s Cont. Facts ¶ 4.) Therefore, the vast majority of deaf people—Pierce included—
    lack the ability to communicate effectively in English, whether by writing notes or
    reading lips. (See Pl.’s Stmt. of Facts ¶ 5, 7, 10; see also Expert Report of Prof.
    Bienvenu, Ex. 3 to Pl.’s Mot., ECF No. 48-4, at 104 (expert in Deaf culture, literacy,
    and ASL assessment concluding that “[b]oth my personal interaction with Pierce and
    the case-related documents I reviewed to prepare this report lead me to strongly believe
    that Pierce, at a minimum, requires both quality ASL interpretation services and
    videophone telecommunications technology to effectively communicate with others”
    (emphasis in original)).) 13
    Despite this evidence, the District asserts that Pierce actually can communicate
    effectively in English, through both written notes and lip reading. See 28 C.F.R. part
    13
    Pierce has offered the testimony of two experts—Martina Bienvenu and Richard Ray—both of whom
    the District has moved to exclude. (See Def.’s Mot. to Preclude Pl.’s Experts, ECF No. 46.) Pierce
    says that Bienvenu would testify about ASL, deaf culture, literacy within the deaf community, lip-
    reading, the importance of using qualified ASL interpreters, and Pierce’s own communicative abilities
    and needs. (See Pl.’s Opp’n to Def.’s Mot to Preclude Pl.’s Experts, ECF No. 57, at 5.) Ray would
    give expert testimony about the accommodations that would have provided Pierce with the means to
    communicate effectively and have meaningful access to prison programs, services, and activities during
    Pierce’s incarceration in early 2012. (See 
    id. at 6.)
    The District argues that neither of these experts will
    help the trier of fact because their testimony does not speak to what accommodations were necessary
    for the Plaintiff in this case, as opposed to the deaf community at large. (See Def.’s Mot. to Preclude
    Pl.’s Experts at 4–5.) The District also argues that the proffered testimony is not based on sufficient
    facts, and is not the product of reliable scientific methods, because the experts did not evaluate what
    accommodations were available at CTF, what accommodations Pierce actually requested, and what
    accommodations were necessary for Pierce to participate in the programs and activities at CTF. (See
    
    id. at 5–9.)
    Even assuming arguendo that the District’s objections have a sound legal basis, they
    clearly relate to the weight of the proffered expert testimony, not its admissibility. See Fox v.
    Dannenberg, 
    906 F.2d 1253
    , 1257 (8th Cir. 1990) (“[I]t is . . . for the jury, with the assistance of
    vigorous cross-examination, to measure the worth of the opinion[s]”) (citation and internal quotations
    omitted); see also Daubert v. Merrell Dow Pharm., 
    509 U.S. 579
    , 596 (1993) (Rule 702 favors the
    admission of expert witness testimony over its exclusion). Therefore, the District’s motion to preclude
    Bienvenu and Ray’s testimony is DENIED.
    43
    35, App. A (noting that if the public entity does not provide a disabled person with their
    requested accommodation, the public entity must “demonstrate that another effective
    means of communication” was provided). The District’s contention regarding Pierce’s
    writing ability is based on its assertion that Pierce “is college educated, has researched
    and written term papers for high school and college courses, wrote an autobiography
    during his anger management and substance abuse [class] at CTF, . . . scored above
    average on a written test administered at CTF to assess his reading and writing
    abilities[,]” and “communicates with his mother, who lives out of state, through written
    Facebook messages.” (See Def. Mot. at 2.) And with respect to lip reading, the District
    asserts that the prison employees and contractors who dealt with Pierce believed they
    were effectively communicating with him through lip-reading because Pierce gave
    appropriate responses to their oral questions. (See Def.’s Opp’n at 10–11.)
    This Court finds that none of these observations is sufficient to create any
    genuine issue of fact regarding Pierce’s alleged inability to engage in the kinds of
    complex communications that are required to navigate one’s way through the prison
    system and to understand official communications regarding medical treatment,
    rehabilitative classes, and custodial issues, for several reasons. With respect to the
    college-level courses that Pierce purportedly took, the record indicates that, although
    Pierce did attempt to take certain classes, he dropped out after a short period of time.
    (See Pl.’s Stmt. of Facts ¶ 12; see also Pierce Dep. 32:21–35:2, Oct. 10, 2013, Ex. 1 to
    Pl.’s Mot., ECF No. 48-4, at 13–16.) Pierce’s high school research papers were only a
    few pages long, and the record shows that it not only took him two months to write each
    paper, he also had classmates edit the papers before he submitted final drafts. (See Pl.’s
    44
    Cont. Facts ¶ 13.) Similarly, Pierce apparently asked another inmate to correct his
    autobiography for the anger management/substance abuse class, to “edit from, you
    know quote/unquote, deaf language.” (See Pierce Dep. 245:17–247:21, Feb. 24, 2014,
    Ex. 2 to Pl.’s Opp’n, ECF No. 58-5, at 9–11.) And whatever Pierce’s score may have
    been on the standard inmate reading and writing assessment, Pierce’s “above average”
    performance in a test situation says little about his overall ability to understand and to
    communicate effectively in the context of discussions with prison doctors, teachers, and
    other officials.
    Similarly, it goes almost without saying that the District’s argument that Pierce
    could read lips because the District’s employees believed that he could is a nonstarter;
    the District has not shown that its employees had any prior knowledge of, or had
    received any training about, communicating with deaf inmates. (See Pl.’s Stmt. of Facts
    ¶¶ 34, 36.) Furthermore, because the prison staff did not undertake any genuine
    assessment of Pierce’s limitations and abilities whatsoever, their lay opinions about
    what worked for Pierce and what Pierce could do amounted to entirely uninformed
    speculation that provides no support for any motion of summary judgment or opposition
    thereto. Cf. Lucas v. Ozmint, CIV.A. No. 9:10-0017-CMC-BM, 
    2011 WL 6979995
    , at
    *6 (D.S.C. Sept. 15, 2011) report and recommendation adopted, C/A No. 9:10-17-CMC-
    BM, 
    2012 WL 77178
    (D.S.C. Jan. 10, 2012) (noting that “rank speculation is not
    evidence”). This all means that the expert testimony and evidence that supports
    Pierce’s claim that he needed an ASL interpreter in order to communicate effectively
    while he was incarcerated—i.e., in order to give information to, and to receive
    information from, prison officials and others with whom he interacted—stands
    45
    unrebutted, and in this Court’s view, that evidence is sufficient to establish Pierce’s
    need for an interpreter, even under the District’s legal standard.
    This Court also finds that the District has failed to show that providing an
    interpreter for Pierce would have posed an unduly burdensome financial or
    administrative hardship. See Am. Council of the Blind v. Paulson, 
    525 F.3d 1256
    , 1266
    (D.C. Cir. 2008) (explaining that, once a plaintiff has established a prima facie case for
    disability discrimination, the defendant may assert that accommodating the plaintiffs’
    disabilities would constitute an undue financial or administrative burden or
    fundamentally alter the nature of the service, as an affirmative defense to liability).
    While the District maintains that the provision of anything other than a TTY machine
    for Pierce in order to accommodate his request for telecommunications would have been
    an undue burden (see Def.’s Opp’n at 13), and implies that permitting deaf inmates who
    are in protective custody to have visitation without handcuffs would be a fundamental
    alteration of existing policy (see 
    id. at 17–18),
    the District makes no such “undue
    burden” or “fundamental alteration” contention with respect to Pierce’s request for an
    interpreter, nor could it reasonably have done so, because the DOC apparently has taken
    the official position that ASL interpreters should be provided as a matter of policy.
    (See D.C. Dep’t of Corr. Program Statement 3800.3, Ex. 9 to Rocap Decl., ECF No. 48-
    5, at 92 § 12(a)(2) (“Written communication cannot be used as a substitute where the
    individual has expressed a preference for a sign language interpreter.”).)
    Finally, with respect to the parties’ disputes of fact regarding the extent to which
    Pierce was (or was not) denied equal access to accommodations other than an ASL
    interpreter (e.g., use of the TTY machine, official notifications, and CTF’s visitation
    46
    procedures), the Court notes that Pierce has alleged that he was treated unequally with
    respect to these aspects of his prison experience in addition to being denied an
    interpreter, and these various alleged instances of discrimination are cited as alternative
    bases for finding that the District violated Section 504 and Title II. Thus, the Court
    finds that it need go no further than to conclude that Pierce would be entitled to
    summary judgment on Claims I and II on the basis of Pierce’s unfulfilled request for an
    ASL interpreter. That is, even if the law is as the District says it is, no reasonable jury
    could find that Pierce failed to request an interpreter, that he needed an interpreter, and
    that the District could have—but did not—provide an interpreter for Pierce with respect
    to significant aspects of his incarceration experience. As a result, there is no need for
    the Court to decide whether any genuine issues of fact exist with respect to the prison’s
    provision of telecommunications, notifications, or visitation.
    3.     Because The District Committed Intentional Discrimination, Pierce
    Is Entitled To Compensatory Damages On Claims I and II
    At this point, the Court has concluded that the District’s failure to evaluate
    Pierce’s need for accommodation constituted a violation of Section 504 and Title II as a
    matter of law. (See Part 
    III.A.1 supra
    .) It has also determined, in the alternative, that
    even if the District was only legally obligated to accommodate Pierce’s hearing
    disability if he requested an ASL interpreter and actually needed one, there is no
    genuine dispute that Pierce cannot communicate effectively in English and thus needed
    an ASL interpreter in the prison context, or that Pierce actually requested an ASL
    interpreter, which the District could have provided to him. (See Part 
    III.A.2 supra
    .) In
    either case, all that remains of Claims I and II of Pierce’s complaint is the question of
    damages.
    47
    The remedies available for violations of Section 504 and Title II are the remedies
    that pertain to a violation of Title VI of the Civil Rights Act, subject to certain defenses
    specific to public entities. See 29 U.S.C. § 794a(a)(2) (2012) (the “remedies,
    procedures, and rights” available under the Rehabilitation Act are those set forth in
    Title VI of the Civil Rights Act of 1964); 42 U.S.C. § 12133 (2012) (providing that the
    “remedies, procedures, and rights” for violations of Title II of the ADA are those set
    forth in the Rehabilitation Act); see also Alexander v. Choate, 
    469 U.S. 287
    , 295 n.13
    (1985) (“Although § 504 ultimately was passed as part of the Rehabilitation Act of
    1973, the nondiscrimination principle later codified in § 504 was initially proposed as
    an amendment to Title VI.”). A plaintiff may recover compensatory damages for
    violations of Title II of the ADA or Section 504 of the Rehabilitation Act if he proves
    that the defendant’s discriminatory actions were intentional. See Liese v. Indian River
    Cnty. Hosp. Dist., 
    701 F.3d 334
    , 344 (11th Cir. 2012); Meagley v. City of Little Rock,
    
    639 F.3d 384
    , 389 (8th Cir. 2011); Ferguson v. City of Phoenix, 
    157 F.3d 668
    , 674 (9th
    Cir. 1998). 14
    In disability discrimination lawsuits, many courts have authorized plaintiffs to
    establish intentional conduct by establishing that the defendant acted with “deliberate
    indifference” to the plaintiff’s rights. See Proctor v. Prince George’s Hosp. Ctr., 32 F.
    Supp. 2d 820, 829 (D. Md. 1998) (“The question of intent in accommodations cases
    does not require that plaintiff show that defendants harbored an animus towards her or
    those disabled such as she. Rather, intentional discrimination is shown by an
    14
    Punitive damages are not recoverable in private suits under Title II of the ADA or Section 504 of the
    Rehabilitation Act. See Barnes v. Gorman, 
    536 U.S. 181
    , 189 (2002).
    48
    intentional, or willful, violation of the Act itself.”) (internal quotation marks and
    citation omitted); see also 
    id. at 829
    n.6 (noting that “the level of proof necessary for
    finding intentional discrimination under [the] Rehabilitation Act means a deliberate
    indifference to a strong likelihood that a violation of federal rights would result”).
    Deliberate indifference is “knowledge that a harm to a federally protected right is
    substantially likely, and a failure to act upon that likelihood.” 
    Duvall, 260 F.3d at 1139
    (citation omitted). The “knowledge” element is satisfied where the public entity has
    notice of the plaintiff’s accommodation need, and the “failure to act” element is
    satisfied by conduct that is “more than negligent, and involves an element of
    deliberateness.” 
    Id. Notably, while
    the D.C. Circuit has not addressed the appropriate legal standard
    for establishing intentional discrimination in violation of Section 504 and Title II, the
    majority of circuits that have considered the standards issue have held that the
    “deliberate indifference” standard is appropriate. See, e.g., S.H. ex rel. Durrell v.
    Lower Merion Sch. Dist., 
    729 F.3d 248
    , 263 (3d Cir. 2013) (adopting the deliberate
    indifference standard); Liese v. Indian River Cnty. Hosp. Dist., 
    701 F.3d 334
    , 348 (11th
    Cir. 2012) (same); Meagley v. City of Little Rock, 
    639 F.3d 384
    , 389 (8th Cir. 2011)
    (same); Duvall v. Cnty. of Kitsap, 
    260 F.3d 1124
    , 1138 (9th Cir. 2001) (same); Powers
    v. MJB Acquisition Corp., 
    184 F.3d 1147
    , 1153 (10th Cir. 1999) (same); Bartlett v. N.Y.
    State Bd. of Law Exam’rs, 
    156 F.3d 321
    , 331 (2d Cir. 1998) (same), vacated on other
    grounds 
    527 U.S. 1031
    (1999). Two circuits have suggested that plaintiffs suing under
    Title II and Section 504 should bear a heavier burden than showing mere deliberate
    indifference, such as showing actual animus against disabled persons, see, e.g., Nieves-
    49
    Márquez v. Puerto Rico, 
    353 F.3d 108
    , 126–27 (1st Cir. 2003) (suggesting that
    discriminatory animus is the level of intent required); Delano–Pyle v. Victoria Cnty.,
    Tex., 
    302 F.3d 567
    , 575 (5th Cir. 2002) (explicitly rejecting deliberate indifference
    standard and instead suggesting that an unnamed, but more demanding, showing is
    necessary); however, this Court agrees with the vast majority of the courts of appeals
    that the deliberate indifference standard “is better suited to the remedial goals of the
    [Rehabilitation Act] and the ADA than is the discriminatory animus alternative.” S.H.
    ex rel. 
    Durrell, 729 F.3d at 264
    . As the Supreme Court has reasoned, Congress was
    keenly aware of the evils of benign neglect when it enacted the federal
    antidiscrimination statutes, and “[f]ederal agencies and commentators on the plight of
    the handicapped similarly have found that discrimination against the handicapped is
    primarily the result of apathetic attitudes rather than affirmative animus.” 
    Alexander, 469 U.S. at 296
    . Thus, the Rehabilitation Act and ADA “are targeted to address ‘more
    subtle forms of discrimination’ than merely ‘obviously exclusionary conduct[,]’” and it
    is “[c]onsistent with these motivations” to employ “a standard of deliberate
    indifference, rather than one that targets animus” in this context. S.H. ex rel. 
    Durrell, 729 F.3d at 248
    (quoting Chapman v. Pier 1 Imports (U.S.) Inc., 
    631 F.3d 939
    , 945 (9th
    Cir. 2011).) 15
    15
    Notably, in the instant case, neither party appears to object to Court’s application of the deliberate
    indifference standard (see Pl.’s Mot. at 14 (citing only cases that apply the deliberate indifference
    standard and none that require animus); Def.’s Mot. at 19 (same)). Furthermore, at least one other
    court in this district has applied the deliberate indifference standard in a case involving disability
    discrimination. See Hunter ex rel. A.H. v. District of Columbia, 
    64 F. Supp. 3d 158
    , 168 n.8 (D.D.C.
    2014) (noting that the D.C. Circuit has not addressed the appropriate standard for intentional
    discrimination, and assuming, without deciding, that the deliberate indifference standard applies).
    50
    This Court’s conclusion that the deliberate indifference standard is applicable
    here makes short work of the damages analysis. It is well established that “[d]eliberate
    indifference requires [only] knowledge that a harm to a federally protected right is
    substantially likely, and a failure to act upon that likelihood[,]” 
    Duvall, 260 F.3d at 1139
    , and the District’s knowing failure to evaluate Pierce’s need for accommodation
    and to provide the auxiliary aids easily satisfies this standard. The District’s employees
    and contractors knew that Pierce had a hearing disability, and yet they did not
    undertake an assessment of the accommodations that Pierce might need in order to
    access prison services, nor did they provide him with an ASL interpreter for all
    significant interactions. (See Pl.’s Stmt. of Facts ¶¶ 60–64, 77, 88–89, 97, 101, 107.)
    This willful blindness to Pierce’s hearing disability and his need for accommodation
    plainly amounts to deliberate indifference, and Pierce is therefore entitled to
    compensatory damages on Claims I and II of his complaint. See, e.g., Bartlett, 970 F.
    Supp. at 1151 (holding that defendant was deliberately indifferent where it was aware
    of plaintiff’s disability and refused to accommodate the plaintiff).
    B.     There Is A Genuine Dispute Of Fact Regarding Whether Or Not
    Pierce Was Placed In Protective Custody In Retaliation For His
    Requests For Accommodation
    Pierce alleges in Claim III of his complaint that the District violated the ADA
    and the Rehabilitation Act by “retailat[ing] against [him] for asserting his rights” under
    those statutes. (See Compl. ¶ 51.) Pierce maintains that the District changed his
    conditions of confinement for the worse by placing him in protective custody and then
    moving him to the Special Management Unit (“SMU”) within CTF in order to punish
    him for his repeated requests for an ASL interpreter. (See Pl.’s Opp’n at 45–47.) The
    District seeks summary judgment on this claim, contending that no adverse action was
    51
    taken against Pierce—he was placed in protective custody because he stated that
    another inmate had threatened him, and he was moved to the SMU for administrative
    convenience. (See Def.’s Mot. at 18.)
    Generally speaking, to prevail on a retaliation claim brought under Section 504
    and Title II, a plaintiff must satisfy the burden-shifting framework articulated in
    McDonnell Douglas Corp. v. Green, 
    411 U.S. 792
    (1973), and its progeny, see, e.g.,
    Solomon v. Vilsack, 
    763 F.3d 1
    , 14 (D.C. Cir. 2014). Pursuant to this framework, the
    plaintiff first makes a prima facie case of retaliation; then, the burden shifts to the
    defendant to identify “some legitimate, nondiscriminatory reason” for the adverse
    action, McDonnell 
    Douglas, 411 U.S. at 802
    ; and if the defendant does this, the burden
    shifts yet again such that the plaintiff must prove that the defendant’s stated reason for
    the adverse action was merely a “pretext” for the real, retaliatory purpose, 
    id. at 804.
    Because the District—and the District alone—has moved for summary judgment in its
    favor on Pierce’s retaliation claim, its task under Rule 56 is to demonstrate that no
    reasonable jury could conclude that retaliatory animus motivated prison officials with
    respect to Pierce’s placement in protective custody, a task that the District might
    accomplish by demonstrating that Pierce cannot establish a prima facie case for
    retaliation, or by showing that there is no genuine issue that District’s proffered
    explanation was not a pretext. As explained below, the District has done neither in this
    case.
    1.     Taking All Facts And Inferences In The Non-Movant’s Favor, A
    Reasonable Jury Could Find That The Evidence Establishes A
    Prima Facie Case For Retaliation
    Under McDonnell Douglas, a plaintiff may establish a prima facie case that
    creates a presumption of retaliation by showing (1) that he engaged in a protected
    52
    activity; (2) that the defendant took adverse action against him; and (3) that there was a
    causal link between the plaintiff’s request for an accommodation and the adverse
    action. See Alston v. District of Columbia, 
    561 F. Supp. 2d 29
    , 40 (D.D.C. 2008);
    Duncan v. Wash. Metro. Area Transit Auth., 
    425 F. Supp. 2d 121
    , 126 (D.D.C. 2006). 16
    Here, as noted above, Pierce identifies two alleged instances of retaliation. First, Pierce
    claims that prison officials placed him in protective custody because he kept asking for
    an ASL interpreter. (See Pl.’s Opp’n at 45–46.) As Pierce tells the story, he repeatedly
    asked Tutwiler (his case manager) for an interpreter (see Pl.’s Stmt. of Facts ¶ 61), and
    he continued to do so even after Tutwiler told him to stop (see 
    id. ¶ 62
    ). Then, on
    February 23, 2012, less than one week after Tutwiler made a note that Pierce “continues
    to write request for an interpret [sic] for anger management and drug education” (
    id. ¶ 61),
    another inmate shoved Pierce in the TV room and Pierce went to Tutwiler for
    assistance (see 
    id. ¶ 102).
    Tutwiler purportedly asked Pierce if he would like to be
    placed in protective custody—without explaining to him what protective custody was,
    why it is ordinarily used, how long it would last, or how to request release back into the
    general population. (See 
    id. ¶¶ 104,
    106.) And when Pierce responded “If necessary[,]”
    he was summarily placed in protective custody in Medical 82, where his freedom of
    movement was substantially more limited. (See Pierce Dep. at 236:5 (stating that
    Medical 82 is “complete lockdown”).) Pierce contends that these facts give rise to a
    plausible inference that Tutwiler placed him in protective custody in retaliation for his
    requests for an interpreter. (See Pl.’s Opp’n at 45.)
    16
    Because the test for retaliation under the ADA and the Rehabilitation Act was originally developed in
    the employment discrimination context, the standards articulated in employment discrimination cases
    are applicable to disability discrimination cases. See 
    Alston, 561 F. Supp. 2d at 40
    .
    53
    Second, Pierce claims that he was retaliated against when he was transferred to
    the SMU while he was in protective custody status and was kept there longer than
    necessary. (See 
    id. at 46–47.)
    Pierce alleges that, after he went into protective custody
    on February 23, 2012, he filed two informal resolutions (on February 27, 2012 and
    March 2, 2012) requesting an interpreter and complaining about limitations on his use
    of the TTY. (See Pl.’s Stmt. of Facts ¶¶ 62, 132.) Then, on March 1, 2012, Assistant
    Warden Fulton was made aware of Pierce’s desire to leave protective custody and to
    have an attorney, but instead of granting Pierce’s requests, Assistant Warden Fulton
    allegedly advised the staff to and “review” Pierce’s status again in one week, forcing
    Pierce to remain in protective custody. (See 
    id. ¶ 109.)
    Furthermore, in the interim—
    on March 4, 2012—Pierce was allegedly transferred to the SMU, a unit Pierce describes
    as “much, much worse” than his prior protective custody circumstances. (See 
    id. ¶ 111;
    see also Pierce Dep. at 235:20–236:5.) Based on these facts, Pierce alleges that
    Assistant Warden Fulton both kept Pierce in protective custody and transferred Pierce
    from Medical 82 to the Special Management Unit in retaliation for Pierce’s requests for
    an interpreter and greater access to the TTY.
    This Court concludes that Defendant is not entitled to summary judgment on the
    grounds that Pierce’s has failed to make out the elements of a prima facie case because
    Pierce has made plausible allegations—supported by evidence—that (1) he engaged in a
    protected activity; (2) the defendant took adverse action against him; and (3) there was
    a causal link between the plaintiff’s request for an accommodation and the adverse
    action. See 
    Alston, 561 F. Supp. 2d at 40
    ; see also Holcomb v. Powell, 
    433 F.3d 889
    ,
    903 (D.C. Cir. 2006) (“At the prima facie stage of a retaliation claim, a plaintiff’s
    54
    burden ‘is not great; [she] merely needs to establish facts adequate to permit an
    inference of retaliatory motive.’”); see also 
    id. (reversing grant
    of summary judgment to
    employer because employee had shown that she engaged in a protected activity and the
    employer took adverse action against her shortly thereafter). There is no question that
    Pierce’s request for an interpreter was a protected activity. See 
    Solomon, 763 F.3d at 15
    (noting that a good faith request for reasonable accommodation constitutes a
    protected activity pursuant to the ADA and the Rehabilitation Act). Moreover, Pierce
    alleges that placing him in protective custody in Medical 82 and then transferring him
    to the SMU were adverse actions because Pierce alleges that the conditions of
    confinement in both of those units were worse than in the general population. See
    Forkkio v. Powell, 
    306 F.3d 1127
    , 1131 (D.C. Cir. 2002) (noting that a plaintiff suffers
    an adverse action where there are “materially adverse consequences affecting the terms,
    conditions, or privileges” of plaintiff’s status with defendant). And Pierce claims that it
    is reasonable to infer that the District kept Pierce out of the relative comfort of general
    population because Tutwiler was fed up with his requests and/or wished to punish him
    for his requests for accommodation. (See Pl.’s Opp’n at 46.)
    Although the District concedes that a request for accommodation is a protected
    activity under the ADA and the Rehabilitation Act and that Pierce made such a request
    (see Def.’s Stmt. of Facts ¶ 24), it argues that “Pierce’s retaliation claim fails because
    he cannot show that the District or any of its contractors at CTF took any adverse action
    against him as a result of his requests for accommodation, much less that any alleged
    adverse action would not have occurred ‘but for’ his requests for accommodation.”
    (Def.’s Mot. at 17.) But the District is wrong to contend that the only cognizable
    55
    “adverse action” in the prison context is a disciplinary infraction (see Def.’s Mot. at
    18); indeed, it is well established that any “decision causing a significant change in
    benefits” can constitute an adverse action for the purpose of a retaliation claim. Cf.
    Bowie v. Ashcroft, 
    283 F. Supp. 2d 25
    , 30 (D.D.C. 2003) (internal quotation marks and
    citation omitted) (defining “adverse action” in the employment context). 17 And when
    the facts that appear on the record in this case are viewed in the light most favorable to
    the non-movant plaintiff this Court finds that a reasonable jury could certainly conclude
    that the conditions in Medical 82 and the Special Management Unit were such that
    Pierce’s placement, and continued detention, in those units constituted a change in the
    conditions of confinement that amounted to an adverse action. 18
    A reasonable jury could also conclude on this record that the District moved
    Pierce into protective custody in Medical 82, and later transferred him to the Special
    Management Unit, because of Pierce’s requests for accommodation. There is a close
    temporal connection between the protected activity and the alleged adverse actions, and
    it is clear that such proximity can support an inference of causation. See Alston, 561 F.
    Supp. 2d at 43 (citing Woodruff v. Peters, 
    482 F.3d 521
    , 529 (D.C. Cir. 2007)). That is,
    a reasonable jury could believe Pierce’s assertion that Tutwiler placed him in protective
    custody without explaining to him what that was less than one week after she wrote in
    17
    Although Bowie v. Ashcroft, 
    283 F. Supp. 2d 25
    (D.D.C. 2003) discusses the definition of “adverse
    action” in the employment context, the test for retaliation under the ADA and Rehabilitation Act was
    originally developed in the employment discrimination context. See 
    Alston, 561 F. Supp. 2d at 40
    .
    Accordingly, the standards articulated in employment discrimination cases are applicable here. See 
    id. 18 Pierce’s
    evidence must be credited and all reasonable inferences must be construed in his favor
    because the motion for summary judgment on the retaliation claim belongs to the District. See Estate
    of Parsons v. Palestinian Auth., 
    651 F.3d 118
    , 123 (D.C. Cir. 2011) (“The evidence of the non-movant
    is to be believed, and all justifiable inferences are to be drawn in his favor.” (internal quotation marks
    and citation omitted)).
    56
    her notes that Pierce was continuously requesting an interpreter in order to end his
    incessant entreaties. (See Pl.’s Stmt. of Facts ¶¶ 61, 102, 104, 106.) Similarly, a
    reasonable jury might find that Pierce was transferred to the Special Management Unit
    less than one week after he filed informal resolution forms requesting an interpreter and
    complaining about the limitations on his use of the TTY (see 
    id. ¶¶ 62,
    109, 132),
    because he had made those requests for accommodation. Indeed, “courts have
    recognized that proof of causal connection can be established indirectly by showing that
    protected activity is followed by discriminatory treatment.” Mitchell v. Baldrige, 
    759 F.2d 80
    , 86 n.6 (D.C. Cir. 1985) (internal quotation marks and citation omitted).
    Therefore, the District has failed to show that Pierce cannot make out a prima
    facie case on his retaliation claim in a manner that entitles it to summary judgment.
    2.     A Reasonable Jury Could Conclude That The District’s Proffered
    Reasons For Placing Pierce In Protective Custody Are Pretextual
    Nor has the District shown that it would be impossible for a reasonable jury to
    find that its proffered explanation for sending Pierce to protective custody in Medical
    82, and then allegedly keeping him there longer than requested while transferring him
    to the Special Management Unit, was pretext for retaliation. In fulfillment of its
    obligation to proffer “some legitimate, nondiscriminatory reason” for its actions,
    McDonnell 
    Douglas, 411 U.S. at 802
    , the District argues that it placed Pierce in
    protective custody because Pierce had stated that he feared for his safety, not because of
    his repeated requests for an interpreter (see Def.’s Mot. at 18), and it points out that it
    is standard policy at CTF that inmates who request protective custody must be taken out
    of general population (see Def.’s Stmt. Of Facts ¶ 157). Thus, far from retaliating
    against Pierce, the District asserts that Tutwiler was merely following protocol when
    57
    she placed Pierce—who had just reported that he had been pushed by another inmate
    and had written out on a protective custody request form that “I fear for my safety”—in
    protective custody. (See Def.’s Mot. at 17; see also Tutwiler Aff., Ex. 11 to Def.’s
    Mot., ECF No. 52-5, ¶¶ 26–31.) But Pierce disputes the District’s assertion that he
    actually requested protective custody status knowingly and voluntarily, and in fact, he
    argues that Tutwiler deliberately failed to explain to him what protective custody
    means. (See Pl.’s Opp’n at 45–46.) Similarly, Pierce contends that a reasonable jury
    could disbelieve the District’s assertion that Pierce was kept in protective custody
    because he wouldn’t sign the waiver form (Def.’s Stmt. of Facts ¶¶ 167–70), and that he
    was moved from Medical 82 to the Special Management Unit because bed space was
    needed in Medical 82 for an inmate who had serious medical needs (see 
    id. ¶¶ 161,
    165;
    see also Fulton Aff., Ex. 2 to Def.’s Mot., ECF No. 52-2, ¶ 31), based on the close
    temporal proximity between the move and his filing of an internal grievance. (See Pl.’s
    Opp’n at 47.)
    It is clear to this Court that there are genuine issues of fact regarding whether it
    was because of his repeated requests for an interpreter and his filing of complaints that
    prison officials and employees segregated Pierce initially and held him in that allegedly
    undesirable segregated status longer than was necessary, and that the resolution of these
    factual disputes depends on the credibility of the testimony of prison staff. Thus, the
    retaliation claim cannot be decided by this Court as a matter of law. See Liberty Lobby,
    
    Inc., 477 U.S. at 255
    (noting that “[c]redibility determinations, the weighing of the
    evidence, and the drawing of legitimate inferences from the facts are jury functions, not
    58
    those of a judge”). Accordingly, the District’s motion for summary judgment on
    Pierce’s retaliation claim must be denied.
    IV.    CONCLUSION
    The record in this matter clearly reveals that, when Pierce arrived at CTF to be
    taken into custody, prison officials took no steps whatsoever to evaluate his need for
    accommodation so that he would be able to have meaningful access to prison programs
    and services within the prison facility. The District’s employees and contractors knew
    that Pierce was profoundly deaf, but instead of engaging in an interactive process
    designed to ascertain what accommodations would be necessary for Pierce to
    communicate effectively in prison, they merely assumed that he could read (and
    understand) the words they mouthed to him and the notes they wrote to him, even after
    he told them “I dont’[sic] understand at all [sic] since I got here” and specifically
    requested an ASL interpreter. It is no wonder that Pierce was confused and upset
    throughout his 51-days in custody, and once even woefully declared, “I feel I [sic]
    abandoned.”
    What is astonishing, however, is the District’s insistence in the context of this
    lawsuit that its employees’ conduct with respect to accommodating Pierce’s hearing
    disability was entirely consistent with the law. The text and purpose of the
    Rehabilitation Act and the ADA clearly establish otherwise, and as a result, this Court
    easily concludes that the District’s willful blindness regarding Pierce’s need for
    accommodation and its half-hearted attempt to provide Pierce with a random assortment
    of auxiliary aids—and only after he specifically requested them—fell far short of what
    the law requires. Perhaps most significantly, this Court holds that the District’s clear
    59
    violation of Section 504 and Title II was manifest from the start, when prison
    employees took no steps whatsoever to ascertain what accommodations this new inmate
    with a known hearing disability would require so that communications with him would
    be “as effective as communications with others,” for the purpose of ensuring that he had
    “an equal opportunity to participate in, and enjoy the benefits of” the prison’s services,
    programs, and activities. 28 C.F.R. §§ 35.160(a)(1), (b)(1)–(2).
    Because this Court finds that the District’s deliberate indifference to Pierce’s
    accommodation needs violated Section 504 and Title II as a matter of law, Pierce’s
    motion for summary judgment on Claims I and II of the complaint will be GRANTED.
    Moreover, the Court finds that the District’s motion for summary judgment must be
    DENIED in its entirety, because not only does this Court conclude that the District
    unlawfully failed to provide Pierce with meaningful access to prison services, it also
    holds that, on the instant record, a reasonable jury could find that CTF employees
    retaliated against Pierce as well. Thus, in accordance with the accompanying order, all
    that remains of Pierce’s complaint for trial is the determination of the amount of
    compensatory damages to be awarded to Pierce with respect to Claims I and II, and the
    issue of liability (and, if necessary, damages) for Claim III.
    DATE: September 11, 2015                  Ketanji Brown Jackson
    KETANJI BROWN JACKSON
    United States District Judge
    60