Davis v. Joseph J. Magnolia, Inc. ( 2009 )


Menu:
  •                   UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF COLUMBIA
    ______________________________
    )
    BLYDEN A. DAVIS,              )
    )
    Plaintiff,     )
    )
    v.                       )        Civ. Action No. 08-290 (EGS)
    )
    JOSEPH J. MAGNOLIA, INC.,     )
    )
    Defendant.     )
    ______________________________)
    MEMORANDUM OPINION
    Plaintiff Blyden A. Davis has filed discrimination and
    retaliation claims against defendant Joseph J. Magnolia, Inc., his
    former employer, pursuant to Title VII of the Civil Rights Act of
    1964 (“Title VII”), 42 U.S.C. § 2000e et seq., and the District of
    Columbia Human Rights Act (“DCHRA”), 
    D.C. Code § 2-1401.01
     et seq.
    After conducting limited discovery, the parties filed cross-
    motions for summary judgment on the question of whether they
    entered a binding agreement to arbitrate plaintiff’s claims.      Upon
    consideration of the motions, the responses and replies thereto,
    the applicable law, and the entire record, and for the reasons
    stated herein, the Court GRANTS plaintiff’s motion for summary
    judgment on the issue of arbitration and DENIES defendant’s cross-
    motion for summary judgment and dismissal pursuant to the Federal
    Arbitration Act (“FAA”).
    1
    I.   BACKGROUND
    Plaintiff, an African-American male, was employed as an
    equipment operator by defendant, a for-profit Maryland corporation
    headquartered in the District of Columbia.      Compl. ¶¶ 2, 12.   He
    began his employment with defendant in March 2005 and worked
    continuously for the company through his termination in May 2006.
    Compl. ¶ 12.    Plaintiff alleges that in July 2005, he heard his
    Caucasian supervisor refer to him as a “Nigger.”      Compl. ¶ 13.    On
    or about October 17, 2005, he complained to defendant’s human
    resources office about the alleged incident and the hostile work
    environment he believed he was being subjected to based on his
    race.    Compl. ¶ 14.    Approximately one week later, plaintiff was
    transferred to work under a different supervisor.      Compl. ¶ 15.
    Around January 6, 2006, plaintiff filed a complaint with the
    District of Columbia Office of Human Rights (“OHR”) alleging
    discrimination and retaliation.      The complaint was cross-filed
    with the U.S. Equal Employment Opportunity Commission (“EEOC”)
    pursuant to a work-sharing agreement between those agencies.
    Compl. ¶ 5.    Plaintiff alleges that he was reprimanded and issued
    warnings by defendant for unfounded reasons as a result of the
    complaints he made to defendant’s human resources office and the
    OHR.    Compl. ¶ 17.    Defendant admits that plaintiff was
    reprimanded, but maintains that the warnings were performance-
    related.    Answer at 7.
    2
    Around April 20, 2006, plaintiff was summoned at the end of
    the workday to collect his paycheck and sign a two-page document
    titled “Receipt and Acknowledgment of The Magnolia Companies
    Employment Benefits and Guidelines Manual” (“Form”).   Mem. P. & A.
    Supp. Pl.’s Mot. Summ. J. (“Pl.’s Mem.”) at 2.    The arbitration
    policy was referenced on the first page of the Form only, and
    plaintiff claims that he was only shown the second page.    See
    Pl.’s Mem. at 3; Def.’s Mem. Supp. Summ. J. & Dismissal (“Def.’s
    Mem.”) at Ex. 1.   Nevertheless, plaintiff does not dispute that he
    did sign the Form.   Def.’s Mem. at Ex. 2; Reply Br. Further Supp.
    Def.’s Mot. Summ. J. & Dismissal (“Def.’s Reply”) at 7.
    Plaintiff alleges that human resources refused to release his
    paycheck unless he immediately signed the Form.   Pl.’s Opp’n
    Def.’s Mot. Dismiss at Ex. 1 (“Davis Aff.”) ¶ 5; Pl.’s Mem. at 2.
    Defendant’s human resources director and manager both state,
    however, that they did not overhear their assistant, who
    distributed the paychecks, demand a signature in return for the
    paycheck and that plaintiff did not approach them to complain
    about a withheld paycheck.    Def.’s Mem. at Ex. 5 (“Tormo Aff.”) ¶
    10; Def.’s Mem. at Ex. 7 (“Woldemichael Aff.”) ¶ 10.
    Plaintiff contends, and defendant does not dispute, that on
    all other occasions he received his paycheck at the beginning of
    the day.   Davis Aff. ¶ 11.   Defendant asserts the late paycheck
    distribution was timed to coincide with the distribution of the
    3
    revised Employee Manual (“Manual”) for administrative efficiency.
    Tormo Aff. ¶ 5; Woldemichael Aff. ¶ 4.          Moreover, defendant
    asserts that, upon request, employees were given additional time
    to review the Manual before signing the Form.           Tormo Aff. ¶¶ 6-7;
    Woldemichael Aff. ¶¶ 5-6.       In support of this assertion, defendant
    points to evidence of one employee who requested and received
    additional time.1     Tormo Aff. ¶ 8; Woldemichael Aff. ¶ 7.
    Around May 4, 2006, two weeks after plaintiff signed the
    Form, defendant terminated plaintiff’s employment.            Davis Aff. ¶
    12.   Plaintiff subsequently supplemented his OHR complaint to
    include an additional retaliation claim based on his termination.
    
    Id. at ¶ 13
    .    In December 2006, the OHR mailed a Letter of
    Determination to plaintiff dismissing his claims, and the EEOC
    adopted the OHR’s decision.       Compl. ¶¶ 7, 9.
    On February 20, 2008, plaintiff filed a three-count complaint
    in this Court alleging violations of Title VII and the DCHRA.
    Defendant filed a motion to dismiss the complaint pursuant to the
    FAA, which the Court denied on the basis that plaintiff was
    entitled to some discovery on the issue of whether a binding
    arbitration agreement exists.        The parties have conducted that
    1
    Defendant does not indicate whether this employee’s paycheck was
    withheld, but the employee apparently took approximately one month to return
    the signed Form. See Woldemichael Aff. ¶ 7.
    4
    discovery and filed cross-motions for summary judgment.2             Those
    cross-motions are now ripe for decision by this Court.
    II.   LEGAL FRAMEWORK
    A.   The FAA
    The FAA provides that
    [a] written provision in . . . a contract evidencing a
    transaction involving commerce to settle by arbitration
    a controversy thereafter arising out of such contractor
    transaction, or the refusal to perform the whole or any
    part thereof, or an agreement in writing to submit to
    arbitration an existing controversy arising out of such
    a contract, transaction, or refusal, shall be valid,
    irrevocable, and enforceable, save upon such grounds as
    exist at law or in equity for the revocation of any
    contract.
    
    9 U.S.C. § 2
    .     The FAA’s purpose was to “reverse the longstanding
    judicial hostility to arbitration agreements that had existed at
    English common law and had been adopted by American courts, and to
    place arbitration agreements upon the same footing as other
    contracts.”     Gilmer v. Interstate/Johnson Lane Corp., 
    500 U.S. 20
    ,
    24 (1991).    As such, public policy favors arbitration.           See EEOC
    2
    Plaintiff objects to what he describes as defendant’s late-filed
    opposition to plaintiff’s motion for summary judgment, and urges the Court to
    disregard any of the arguments advanced in that filing. See Pl.’s Combined
    Mem. Opp’n Def.’s Mot. Summ. J. & Reply (“Pl.’s Combined Mem.”) at 2 n.1. In
    addition, plaintiff points to defendant’s failure to file a separate statement
    of material facts as required by Local Civil Rule 7 and Federal Rule of Civil
    Procedure 56.1. The Court recognizes that - contrary to the briefing schedule
    put in place by the Court, which required defendant to submit a combined
    cross-motion and opposition to plaintiff’s motion - defendant filed its
    opposition and cross-motion separately. Because defendant’s opposition was
    filed through the electronic case filing system only ten minutes after
    midnight on the date its filing was due, the Court will overlook this delay.
    The Court will also reluctantly excuse defendant’s noncompliance with the
    briefing schedule ordered by the Court and its failure to attach a separate
    statement of material facts in dispute. Defendant is cautioned, however, that
    future failures to comply with the rules and orders of this Court will not be
    tolerated.
    5
    v. Waffle House, Inc., 
    534 U.S. 279
    , 289 (2002).    Employment
    contracts, moreover, are covered under the FAA.     Circuit City
    Stores, Inc. v. Adams, 
    532 U.S. 105
    , 119 (2001).    The FAA,
    however, “does not operate without regard to the wishes of the
    contracting parties.”    Mastrobuono v. Shearson Lehman Hutton,
    Inc., 
    514 U.S. 52
    , 57 (1995).   To the contrary, because
    “[a]rbitration under the Act is a matter of consent, not
    coercion,” it is well-established that “the FAA does not require
    parties to arbitrate when they have not agreed to do so.”      Volt
    Info. Scis., Inc. v. Bd. of Trustees of Leland Stanford Junior
    Univ., 
    489 U.S. 468
    , 478-79 (1989).
    B.   Standard of Review
    Pursuant to Federal Rule of Civil Procedure 56, summary
    judgment should be granted if the moving party has shown that
    there are no genuine issues of material fact and that the moving
    party is entitled to judgment as a matter of law.     See Fed. R.
    Civ. P. 56; Celotex Corp. v. Catrett, 
    477 U.S. 317
    , 325 (1986);
    Waterhouse v. District of Columbia, 
    298 F.3d 989
    , 991 (D.C. Cir.
    2002).    In determining whether a genuine issue of material fact
    exists, the court must view all facts in the light most favorable
    to the non-moving party.    See Matsushita Elec. Indus. Co. v.
    Zenith Radio Corp., 
    475 U.S. 574
    , 587 (1986).     Likewise, in ruling
    on cross-motions for summary judgment, the court shall grant
    summary judgment only if one of the moving parties is entitled to
    6
    judgment as a matter of law upon material facts that are not
    genuinely disputed.      See Rhoads v. McFerran, 
    517 F.2d 66
    , 67 (2d
    Cir. 1975).
    III. DISCUSSION
    The parties agree that Title VII claims are a legitimate
    matter for arbitration, but dispute whether a valid agreement to
    arbitrate exists between them and whether the existence of such an
    agreement is more appropriately ascertained by a court or
    arbitrator.    In order to resolve these questions, the Court must
    address whether (1) a judicial or arbitral forum is appropriate
    for resolving the present dispute, (2) the agreement should apply
    retroactively to claims plaintiff raised with the OHR before he
    signed the Form, and (3) there was consideration for the agreement
    to arbitrate.3
    A.   The Proper Forum
    As a preliminary matter, defendant argues that an arbitrator,
    not this Court, must resolve plaintiff’s claim that there is no
    enforceable arbitration agreement.         Defendant cites Buckeye Check
    Cashing, Inc. v. Cardegna, 
    546 U.S. 440
    , 445-46 (2006), for the
    proposition that when a party challenges the validity of the
    entire contract, rather than an arbitration provision
    specifically, that challenge must be heard by an arbitrator.              See
    3
    Plaintiff also argues that the agreement was either unconscionable or
    the result of economic duress. But because the Court concludes that the
    arbitration provision is unenforceable for other reasons, it declines to
    address this issue.
    7
    Def.’s Mem. Opp’n Pl.’s Mot. Summ. J. (“Def.’s Opp’n”) at 6.    In
    Buckeye, the petitioner asserted that a contract, signed on each
    occasion that he had cashed a check with respondent and which
    included an arbitration provision, was illegal because of usurious
    charges.   
    546 U.S. at 442-43
    .   Relying on earlier cases addressing
    the body of federal substantive law governing arbitration, the
    Court held that “a challenge to the validity of the contract as a
    whole, and not specifically to the arbitration clause, must go to
    the arbitrator.”   
    Id. at 449
    ; see also Qwest Commc’ns Corp. v.
    Ansari, No. 05-1836, 
    2007 WL 172318
    , at *3 (D.D.C. Jan. 23, 2007)
    (holding that arbitration was required where the contract as a
    whole, not the arbitration clause, was questioned).
    Plaintiff distinguishes Buckeye and Qwest by arguing that he
    is challenging both the Form and Manual as a whole and the
    specific language of the arbitration policy.   Pl.’s Combined Mem.
    Opp’n Def.’s Mot. Summ. J. & Reply (“Pl.’s Combined Mem.”) at 7.
    Furthermore, plaintiff asserts that defendant “ignores the
    hundreds, if not thousands, of federal cases in this circuit and
    others, which decide whether a dispute must be arbitrated.”    Pl.’s
    Combined Mem. at 7; see, e.g., Howsam v. Dean Witter Reynolds,
    Inc., 
    537 U.S. 79
    , 84 (2002) (“[A] gateway dispute about whether
    the parties are bound by a given arbitration clause raises a
    ‘question of arbitrability’ for a court to decide.” (citation
    omitted)); First Options of Chicago, Inc. v. Kaplan, 
    514 U.S. 938
    ,
    8
    944 (1995) (“Courts should not assume that the parties agreed to
    arbitrate arbitrability unless there is ‘clea[r] and
    unmistakabl[e]’ evidence that they did so.” (alterations in
    original) (quoting AT&T Techs., Inc. v. Commc’ns Workers of Am.,
    
    475 U.S. 643
    , 649 (1986)))); AT&T Techs., 475 U.S. at 649
    (explaining, in the context of a collective bargaining agreement,
    that “the question of arbitrability . . . is undeniably an issue
    for judicial determination.   Unless the parties clearly and
    unmistakably provide otherwise, the question of whether the
    parties agreed to arbitrate is to be decided by the court, not the
    arbitrator.”); Nur v. K.F.C., USA, Inc., 
    142 F. Supp. 2d 48
    , 50-51
    (D.D.C. 2001) (noting that before ruling on a motion to dismiss,
    the court had to determine whether parties entered into a binding
    arbitration agreement).
    The cases cited above demonstrate that disagreements between
    parties over whether they intended particular issues to be
    arbitrated – and whether they are bound by an arbitration clause
    at all – are questions for judicial determination.   This Court,
    not an arbitrator, must resolve whether there was a meeting of the
    minds with respect to arbitration of plaintiff’s discrimination
    claims.
    B.   Retroactive Application of the Arbitration Policy
    Plaintiff contends that he should not be obligated to
    arbitrate the hostile work environment claim he filed with the OHR
    9
    before he signed the Form.   Pl.’s Mem. at 9.   Relying on Bailey v.
    Federal National Mortgage Association, 
    209 F.3d 740
    , 744 (D.C.
    Cir. 2000), plaintiff maintains that he “clearly signal[ed]” his
    rejection of arbitration and put defendant “on notice” of his
    preference for a judicial forum.    Pl.’s Mem. at 9 (quoting Bailey,
    
    209 F.3d at 744-45
    ); see 
    209 F.3d at 744
     (affirming the district
    court’s factual finding that the parties never contractually
    agreed to arbitrate where the employee filed his claims with the
    EEOC before the execution of the arbitration agreement).
    Moreover, plaintiff argues that it would be inequitable to expect
    him to have understood that the Form would impact his rights
    related to a pending matter.   Id. at 10.
    Defendant does not directly address the reasonableness of
    applying the arbitration policy retroactively, nor does it respond
    to plaintiff’s claim that the decision to file his complaint with
    the OHR constituted a rejection of defendant’s contract terms.
    Defendant does, however, distinguish Bailey by pointing out that
    the employee in that case, in contrast to plaintiff, never
    executed a written agreement with his employer to arbitrate.
    Def.’s Reply at 5; see Bailey, 
    209 F.3d at 745
    .
    Under District of Columbia law, “the party asserting the
    existence of the contract has the burden of proving its existence”
    by showing that there was a meeting of the minds as to all
    material respects.   Shelton v. Ritz Carlton Hotel Co., 
    550 F. 10
    Supp. 2d 74, 79 (D.D.C. 2008) (citing Bailey, 
    209 F.3d at 746
    ).
    Neither party cited the recent decision in Shelton, but this Court
    nevertheless finds its reasoning persuasive as applied to the
    present facts.   In Shelton, the court considered whether an
    arbitration clause in an employment agreement signed in June 2005
    applied to a discrimination claim arising out of an incident that
    occurred the previous month.   Id. at 79-80.    The Shelton court
    viewed with skepticism the employer’s attempt to apply the
    arbitration clause retroactively, finding no language in the
    employment agreement that indicated intent to enforce the
    arbitration clause in this manner.    Id.   As a result, the court
    held that arbitration was enforceable only with respect to claims
    arising after the execution of the agreement.     Id.
    As in Shelton, neither the Manual nor the Form contain any
    language expressing an intent to apply the arbitration policy to
    past claims.   Likewise, plaintiff’s initial discrimination claim,
    though not his retaliatory termination claim, preceded the
    execution of the revised Manual containing the new arbitration
    policy.   The alleged incidents that gave rise to the parties’
    dispute in this case, moreover, are what prompted plaintiff to
    file a claim with the OHR four months before he signed the Form.
    As such, the principle against retroactive application articulated
    in Shelton applies with even greater force in the present case.
    11
    Defendant cites no case in support of the proposition that
    the arbitration agreement should be applied retroactively, and the
    legal principles discussed above support the contrary proposition.
    See, e.g., First Options, 
    514 U.S. at 945
     (affirming “the
    principle that a party can be forced to arbitrate only those
    issues it specifically has agreed to submit to arbitration”);
    Shelton, 550 F. Supp. 2d at 79-80.         For these reasons, this Court
    concludes that the arbitration clause is unenforceable as to
    plaintiff’s claims that arose prior to the signing of the Form on
    April 20, 2006.     As the next section demonstrates, however, the
    arbitration provision is unenforceable as claims that were filed
    after that date as well.
    C.   Consideration
    Plaintiff argues that he is not required to arbitrate any of
    the claims raised in his complaint because the Form and Manual
    contain conflicting language that renders defendant’s promise to
    arbitrate illusory and the arbitration provision void for lack of
    consideration.     Pl.’s Mem. at 4-7; Pl.’s Combined Mem. at 5-6.
    Defendant, however, responds that its mutual agreement to
    arbitrate, pay all costs, and comply with the arbitration policy
    constitutes sufficient consideration to support the agreement.4
    4
    Only defendant’s final argument merits any extended discussion.
    First, the Court rejects defendant’s contention that plaintiff has not
    responded to, and thus has conceded, the argument that defendant’s promise to
    participate in arbitration and abide by its arbitration policy provided
    consideration. See Def.’s Reply at 1. Plaintiff devotes significant space to
    arguing that this promise to arbitrate was illusory, and defendant’s assertion
    that the argument is conceded is therefore wholly without merit. The Court
    12
    Def.’s Mem. at 3; Def.’s Reply at 3-4.          The Court agrees with
    plaintiff.
    A contract lacks consideration when one party’s promise is
    illusory, and a promise is illusory when performance of that
    promise is optional.      See Restatement (Second) of Contracts § 77
    (1981).   Defendant notes that mutual agreements to arbitrate are
    not illusory; rather, they are “independently sufficient forms of
    consideration.”     Sapiro v. Verisign, 
    310 F. Supp. 2d 208
    , 214
    (D.D.C. 2004) (citing Morrison v. Circuit City Stores, Inc., 
    317 F.3d 646
    , 667 (6th Cir. 2003)).        The essential question here is
    whether the language of defendant’s Form and Manual created a
    mutual agreement or permitted optional performance by defendant.
    The Form signed by plaintiff explicitly states under the
    heading “Arbitration,” that “I understand that Magnolia and I
    entered into an agreement to abide by this policy.”            Def.’s Mem.
    at Ex. 1.    Additionally, the Manual provides:
    also rejects defendant’s position – articulated in both its Manual and its
    briefing on the pending motions - that its commitment to pay all costs of
    arbitration supplies consideration for the arbitration policy. Plaintiff
    argued in his opening brief that defendant was already obligated by law to pay
    all costs of arbitration, a point that defendant did not rebut. Indeed, the
    D.C. Circuit has made clear that as a matter of law, defendant was under a
    pre-existing duty to pay the costs of arbitration. See Cole v. Burns Int’l
    Sec. Servs., 
    105 F.3d 1465
    , 1483-84 (D.C. Cir. 1997) (holding that an employer
    cannot require an employee to pay all or part of an arbitrator’s fees through
    an arbitration provision). Complying with this legal obligation does not
    supply consideration. Finally, the Court emphasizes that defendant does not
    contend that plaintiff’s employment, which was terminated two weeks after he
    acknowledged receipt of the Manual, served as consideration for the agreement
    to arbitrate. Accordingly, the only question before the Court is whether
    defendant’s alleged promise to be bound by the arbitration constitutes
    consideration to support the agreement.
    13
    “Magnolia reciprocally and in consideration of same will
    initiate or participate in arbitration . . . .”
    * * * *
    “Magnolia has agreed . . . to be bound by the
    arbitration procedure set forth in this Arbitration
    Policy.”
    * * * *
    “Unlike the other policies and procedures in this
    Employee Handbook, this Arbitration Policy is a legal
    agreement.”
    * * * *
    “Except for the Arbitration Policy, the statements and
    language in this Employee Handbook are not intended to
    create . . . a contract between the company and any of
    its employees.”
    Def.’s Mem. at Exs. 3-4.
    Defendant argues that because the disclaimers clearly exclude
    the arbitration policy and defendant cannot unilaterally change or
    cancel its arbitration policy, as a matter of law, the agreement
    to arbitrate is not illusory.    Def.’s Opp’n at 5-6; Def.’s Reply
    at 1-2.   Plaintiff, in turn, contends that defendant’s disclaimers
    in the Form and Manual constitute an “escape route” by which
    defendant’s agreement to abide by its arbitration policy is
    rendered illusory.   Pl.’s Mem. at 5; Pl.’s Combined Mem. at 3.   In
    particular, plaintiff points to two provisions:
    “I understand that the policies and benefits described
    in it are subject to change at the sole discretion of
    Magnolia at any time.”
    * * * *
    14
    “[T]he policies contained in this employee
    handbook . . . are [not] intended to create a contract
    of employment or a warranty of benefits. In addition,
    circumstances will obviously require that policies,
    practices, and benefits described in this handbook
    periodically change. As such changes occur, updated
    pages of this Employee Handbook will be distributed to
    you.”
    Def.’s Mem. at Exs. 1, 3.
    Plaintiff cites numerous cases from other circuits holding
    that a disclaimer in an employee manual renders an arbitration
    provision unenforceable, but defendant effectively distinguishes
    most of those cases on the facts.         Compare Pl.’s Mem. at 4-8, with
    Def.’s Reply at 4-6.   The case most analogous to the present one
    is Diaz v. Arapahoe (Burt) Ford, Inc., 
    68 F. Supp. 2d 1193
    , 1193-
    94 (D. Colo. 1999).    In Diaz, an employer sought to enforce an
    arbitration provision in its employee manual based on the
    employee’s signature on an “acknowledgment and receipt” form.        See
    
    id. at 1193
    .   The arbitration provision included a sentence that
    it “does not constitute an employment agreement . . . and does not
    make any other provision of the Employee Manual contractual or
    otherwise legally enforceable.”      
    Id. at 1194
     (alteration and
    emphasis in original).   The court concluded that the “disclaimer
    in the handbook that nothing other than the arbitration provision
    is ‘legally enforceable’ [was] fatal to the defendant’s position,”
    because an employer should not have the power to select which
    representations in its manual an employee’s “acknowledgment and
    receipt” will make binding.    
    Id.
    15
    Defendant relies on Lumuenemo v. Citigroup, Inc., No. 08-830,
    
    2009 WL 371901
    , at *1 (D. Colo. Feb. 12, 2009), in which another
    judge on the same court rejected the Diaz court’s reasoning.       
    Id. at *2
    .   In Lumuenemo, the court held that an employer could
    include in an employee manual a subset of policies not subject to
    unilateral revocation or modification that would be enforceable.
    See 
    id. at *3-4
    .   Citing Tenth Circuit caselaw, the Lumuenemo
    court acknowledged that an arbitration agreement allowing one
    party the unfettered right to alter the arbitration agreement’s
    existence or its scope would render that agreement illusory.       
    Id. at *4-5
    .   The court reasoned, however, that an arbitration
    agreement permitting the drafting party to modify the agreement
    only under certain restrictions might not be illusory.     
    Id.
    Importantly, in Lumuenemo, the court held that the arbitration
    agreement in that case was not illusory because of the employer’s
    self-imposed restrictions incorporated into the contract: a
    thirty-day notice period before the arbitration provision would
    take effect and the explicit commitment that the arbitration
    provision applied prospectively only.   See 
    id.
    Defendant’s reliance on Lumuenemo, therefore, is misplaced.
    Defendant asserts that its disclaimers clearly indicate that
    defendant is bound by the arbitration policy.     But unlike the
    employer in Lumuenemo, it is far from clear that defendant lacks
    the power under the terms of the Form and Manual to alter its
    16
    arbitration policy.   To the contrary, the Manual states that
    policies therein may “periodically change,” and that those changes
    may occur “at the sole discretion of Magnolia.”   Def.’s Mem. at
    Exs. 1, 3.   The Manual also provides no mention of a notice period
    or other safeguards that in other cases have allowed disclaimers
    to exist without rendering the agreement illusory.   See Lumuenemo,
    
    2009 WL 371901
    , at *5 (citing cases).
    For these reasons, the Court concludes that conflicting
    language in the Manual makes defendant’s performance optional.
    Cf. Cole v. Burns Int’l Sec. Servs., 
    105 F.3d 1465
    , 1468 (D.C.
    Cir. 1997) (explaining that close questions in the interpretation
    of contract provisions are to be resolved against the drafter).
    And because no other form of consideration supports the agreement
    to arbitrate, the purported agreement to arbitrate is
    unenforceable for lack of consideration.
    IV.   CONCLUSION
    For the reasons set forth above, plaintiff’s motion for
    summary judgment is GRANTED.   Defendant’s motion for summary
    judgment and dismissal pursuant to the FAA is DENIED.    An
    appropriate Order accompanies this Memorandum Opinion.
    Signed:    Emmet G. Sullivan
    United States District Judge
    July 31, 2009
    17