N'jai v. U.S. Department of Education ( 2021 )


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  •                              UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF COLUMBIA
    JACQUELYN BRENEA N’JAI,
    Plaintiff,
    v.
    No. 19-cv-2712 (DLF)
    UNITED STATES DEPARTMENT OF
    EDUCATION, et al.,
    Defendants.
    MEMORANDUM OPINION
    Jacquelyn N’Jai brings this action against the Department of Education (“the
    Department”), the Secretary of Education (“the Secretary”), Long Island University, New York
    University, Immediate Credit Recovery, Inc., New York State Higher Education Services
    Corporation (“New York Higher Education Services”), Campus Products and Services (“Campus
    Products”), and Conduent Education Services.1 Before the Court is Long Island University and
    New York University’s Motion to Dismiss, Dkt. 56, Immediate Credit Recovery’s Motion to
    Dismiss, Dkt. 60, the Department’s Motion to Dismiss, Dkt. 70, and New York Higher
    1
    N’Jai lists these parties as the named defendants in the caption of her amended complaint. See
    Am. Compl. at 1, Dkt. 24. In portions of her amended complaint, N’Jai appears to suggest that
    “Van Ru Credit Corporation” and “FMS Investment Corporation” are also defendants in this
    action, id. at 2, but she provides almost no allegations regarding these entities, see generally Am.
    Compl. Regardless, “it is established that to make someone a party defendant in a case, a
    plaintiff must specify that person or entity in the caption of the case.” Byrne v. Clinton Found.,
    No. 18-cv-1422, 
    2019 WL 1330637
    , at *1 n.1 (D.D.C. Mar. 25, 2019); see also Fed. R. Civ. P.
    10(a) (“The title of the complaint must name all the parties . . . .”). Because N’Jai is proceeding
    pro se, and as explained infra Part III.D, the Court will give N’Jai the opportunity to clarify
    whether she intends to name these entities as defendants in this action, see Byrne, 
    2019 WL 1330637
    , at *2.
    Education Services’s Motion to Dismiss, Dkt. 92. For the reasons that follow, the Court will
    grant the motions.
    I.      BACKGROUND2
    N’Jai attended Long Island University from 1986 to 1988, and New York University
    from 1988 to 1989. Am. Compl. ¶ 1. In order to finance her education, she took out two loans—
    one for $2,500 and one for $3,000—that she asserts she has paid in full. See 
    id.
     ¶¶ 1–2. N’Jai
    alleges that various parties conspired to fraudulently take out additional student loans in her
    name. Specifically, she alleges that, in 1993, Gregory Kaplan, an analyst for Chase Bank, falsely
    certified several new student loans, id. ¶¶ 4, 165, and then “both NYU and LIU signed her name
    on loan applications” “without her consent []or knowledge,” id. ¶ 33, and conspired with the
    Department of Education, Chase Bank, and New York Higher Education Services to steal her
    identity, id. ¶ 36.
    N’Jai has fought these allegedly fraudulent loans by appealing to the Department in
    writing and applying for a discharge of the debt, see id. ¶ 29, but to no avail, as the Department
    continues to assert that these loans are valid, id. ¶¶ 27–28. The Department has allegedly
    enlisted Immediate Credit Recovery, Campus Products, and Conduent Education Services to
    help collect the debt, see id. ¶¶ 21, 28. N’Jai asserts that this has led to the garnishment of her
    tax refund as well as her social security checks. See id. at 4.
    2
    Generally, when deciding a Rule 12(b)(6) motion, the court may consider only the complaint
    itself, documents attached to the complaint, documents incorporated by reference in the
    complaint, and judicially noticeable materials. EEOC v. St. Francis Xavier Parochial Sch., 
    117 F.3d 621
    , 624 (D.C. Cir. 1997). But when a plaintiff proceeds pro se, the Court must consider
    the complaint “in light of all filings, including filings responsive to a motion to dismiss.”
    Johnson v. District of Columbia, 
    927 F.3d 539
    , 541 (D.C. Cir. 2019) (internal quotation marks
    omitted).
    2
    N’Jai filed this action on September 9, 2019. See Am. Compl. Although it is difficult to
    determine the precise nature of N’Jai’s claims, her 79-page complaint enumerates eight counts
    that purport to assert causes of action against some or all of the defendants pursuant to the
    following statutes or regulations: (1) the Fair Debt Collection Practices Act, 
    15 U.S.C. § 1692
    , et
    seq., Am. Compl. at 17–21; (2) 
    18 U.S.C. § 1028
    , Am. Compl. at 23–28; (3) the Fair Debt
    Collection Practices Act, 
    15 U.S.C. § 1692
    , et seq., and the Fair Credit Reporting Act, 
    15 U.S.C. § 1681
    , et seq., Am. Compl. at 28–35; (4) 
    42 U.S.C. § 1983
     and 
    18 U.S.C. §§ 242
    , 245, Am.
    Compl. at 35–44; (5) 
    34 C.F.R. § 685.206
    , Am. Compl. at 44–52; (6) the Administrative
    Procedure Act (“APA”), 
    5 U.S.C. § 702
    , Am. Compl. at 53–59; (7) the Federal Tort Claims Act
    (“FTCA”), 
    28 U.S.C. § 1346
    , Am. Compl. at 59–63; and (8) the False Claims Act (“FCA”), 
    31 U.S.C. § 3729
    , et seq., Am. Compl. at 63–80. N’Jai seeks, among other things, an emergency
    injunction: (1) declaring that all of her debts have been paid; (2) voiding any other outstanding
    debts based on fraud; and (3) estopping any future collection attempts. Am. Compl. at 80–81.
    The Department and several defendants, Long Island University, New York University,
    Immediate Credit Recovery, and New York Higher Education Services, have moved to dismiss
    N’Jai’s amended complaint on various grounds. See Dkts. 70, 56, 60, and 92. All four motions
    are now ripe for review.
    II.    LEGAL STANDARDS
    A.      Rule 12(b)(1)
    Rule 12(b)(1) of the Federal Rules of Civil Procedure allows a defendant to move to
    dismiss an action for lack of subject-matter jurisdiction. Fed. R. Civ. P. 12(b)(1). Federal law
    empowers federal district courts to hear only certain kinds of cases, and it is “presumed that a
    cause lies outside this limited jurisdiction.” Kokkonen v. Guardian Life Ins., 
    511 U.S. 375
    , 377
    3
    (1994). When deciding a Rule 12(b)(1) motion, the court must “assume the truth of all material
    factual allegations in the complaint and construe the complaint liberally, granting plaintiff the
    benefit of all inferences that can be derived from the facts alleged, and upon such facts determine
    [the] jurisdictional questions.” Am. Nat’l Ins. v. FDIC, 
    642 F.3d 1137
    , 1139 (D.C. Cir.
    2011) (internal quotation marks omitted). But the court “may undertake an independent
    investigation” that examines “facts developed in the record beyond the complaint” in order to
    “assure itself of its own subject matter jurisdiction.” Settles v. U.S. Parole Comm’n, 
    429 F.3d 1098
    , 1107 (D.C. Cir. 2005) (internal quotation marks omitted). A court that lacks jurisdiction
    must dismiss the action. Fed. R. Civ. P. 12(b)(1), 12(h)(3).
    B.      Rule 12(b)(2)
    Under Rule 12(b)(2) of the Federal Rules of Civil Procedure, a party may move to
    dismiss an action when the court lacks personal jurisdiction. Fed. R. Civ. P. 12(b)(2). “On such
    a motion, the plaintiff bears the burden of ‘establishing a factual basis for the exercise of
    personal jurisdiction’ over each defendant.” Triple Up Ltd. v. Youku Tudou Inc., 
    235 F. Supp. 3d 15
    , 20–21 (D.D.C. 2017) (quoting Crane v. N.Y. Zoological Soc’y, 
    894 F.2d 454
    , 456 (D.C. Cir.
    1990)). To meet this burden, a plaintiff cannot rely on conclusory allegations, 
    id.,
     but rather
    must allege specific facts connecting the defendant with the forum, see Shibeshi v. United States,
    
    932 F. Supp. 2d 1
    , 2–3 (D.D.C. 2013) (internal quotation marks omitted) (citing Second
    Amendment Found. v. U.S. Conf. of Mayors, 
    274 F.3d 521
    , 524 (D.C. Cir. 2001)).
    When ruling on a 12(b)(2) motion, the court “may receive and weigh affidavits and any
    other relevant matter to assist it in determining the jurisdictional facts.” Triple Up Ltd., 235 F.
    Supp. 3d at 20 (internal quotation marks omitted). “Ultimately, the [c]ourt must satisfy itself that
    it has jurisdiction to hear the suit.” Id. at 20–21 (internal quotation marks omitted).
    4
    C.      Rule 12(b)(6)
    Rule 12(b)(6) of the Federal Rules of Civil Procedure allows a defendant to move to
    dismiss the complaint for failure to state a claim upon which relief can be granted. Fed. R. Civ.
    P. 12(b)(6). To survive a Rule 12(b)(6) motion, a complaint must contain factual matter
    sufficient to “state a claim to relief that is plausible on its face.” Bell Atl. Corp. v. Twombly, 
    550 U.S. 544
    , 570 (2007). A facially plausible claim is one that “allows the court to draw the
    reasonable inference that the defendant is liable for the misconduct alleged.” Ashcroft v. Iqbal,
    
    556 U.S. 662
    , 678 (2009). This standard does not amount to a specific probability requirement,
    but it does require “more than a sheer possibility that a defendant has acted unlawfully.” Id.; see
    also Twombly, 
    550 U.S. at 555
     (“Factual allegations must be enough to raise a right to relief
    above the speculative level.”). A complaint need not contain “detailed factual allegations,” but
    alleging facts that are “merely consistent with a defendant’s liability . . . stops short of the line
    between possibility and plausibility.” Iqbal, 
    556 U.S. at 678
     (internal quotation marks omitted).
    Well-pleaded factual allegations are “entitled to [an] assumption of truth,” 
    id. at 679
    , and
    the court construes the complaint “in favor of the plaintiff, who must be granted the benefit of all
    inferences that can be derived from the facts alleged,” Hettinga v. United States, 
    677 F.3d 471
    ,
    476 (D.C. Cir. 2012) (internal quotation marks omitted). “A document filed pro se is to be
    liberally construed, and a pro se complaint, however inartfully pleaded, must be held to less
    stringent standards than formal pleadings drafted by lawyers.” Erickson v. Pardus, 
    551 U.S. 89
    ,
    94 (2007) (per curiam) (internal quotation marks omitted). However, “the Supreme Court has
    made clear that . . . there is no requirement ‘that procedural rules in ordinary civil litigation
    should be interpreted so as to excuse mistakes by those who proceed without counsel.’” Jean-
    5
    Pierre v. Fed. Bureau of Prisons, 
    880 F. Supp. 2d 95
    , 100 (D.D.C. 2012) (quoting McNeil v.
    United States, 
    508 U.S. 106
    , 113 (1993)).
    Although a pro se complaint is generally entitled to liberal construction, see Washington
    v. Geren, 
    675 F. Supp. 2d 26
    , 31 (D.D.C. 2009), the assumption of truth does not apply to a
    “legal conclusion couched as a factual allegation,” Iqbal, 
    556 U.S. at 678
     (internal quotation
    marks omitted). An “unadorned, the defendant-unlawfully-harmed-me accusation” is not
    credited; likewise, “[t]hreadbare recitals of the elements of a cause of action, supported by mere
    conclusory statements, do not suffice.” 
    Id.
    III.    ANALYSIS
    A.     Eleventh Amendment Immunity
    As an initial matter, New York Higher Education Services asserts that, as an agency of
    the State of New York, it is immune from suit. The Court agrees. A state is immune from
    federal suits brought by the state’s own citizens or the citizens of another state unless the state
    waives its sovereign immunity or Congress abrogates that immunity. See Jones v. WMATA, 
    205 F.3d 428
    , 431–32 (D.C. Cir. 2000).
    New York Higher Education Services is an educational corporation that was created
    within the State of New York’s Education Department. See 
    N.Y. Educ. Law § 652
    (1). It is
    charged with administering the state’s financial aid and loan programs and assisting the federal
    government with its administration of federal student aid programs, 
    id.
     § 652(2), and it is
    supported by the New York State Treasury, see id. § 654(3); see also Bulson v. Control Data
    Corp., 
    563 N.Y.S.2d 249
    , 250 (N.Y. App. Div. 1990) ( “[A]ny award made [against New York
    Higher Education Services] as a result of this or any other claim would come out of the State’s
    treasury.”).
    6
    Courts have therefore consistently concluded that, as a state agency, New York Higher
    Education Services is entitled to sovereign immunity under the Eleventh Amendment.3 Harper
    v. N.Y. State Higher Educ. Servs. Corp., No. 97-cv-9167, 
    1998 WL 453688
    , at *1 (2d Cir. 1998);
    see also, e.g., Kozaczek v. N.Y. Higher Educ. Servs. Corp., No. 10-cv-107, 
    2011 WL 3687379
    , at
    *4 (D. Vt. Aug. 23, 2011) (dismissing all claims against New York Higher Education Services
    on Eleventh Amendment grounds), aff’d, 503 F. App’x 60 (2d Cir. 2012). Indeed, in a previous
    case filed by N’Jai, N’Jai v. N.Y. State Higher Education Services Corp., 
    214 F.R.D. 251
    (E.D.N.Y. 2003), the court “sua sponte dismissed the action against [New York Higher
    Education Services] for lack of subject matter jurisdiction on the ground that [New York Higher
    Education Services] was entitled to absolute immunity under the Eleventh Amendment,” id. at
    251. “Because the Eleventh Amendment provides [New York Higher Education Services] with
    immunity from orders issued by a federal court,” the Court will dismiss N’Jai’s claims against
    New York Higher Education Services pursuant to Rule 12(b)(1). Kozaczek, 
    2011 WL 3687379
    ,
    at *4.
    B.     Personal Jurisdiction
    Long Island University, New York University, and Immediate Credit Recovery each
    contend that this Court lacks personal jurisdiction over them. See Dkt. 56-9 at 3–14; Dkt. 61 at
    6–15. “Federal courts ordinarily follow state law in determining the bounds of their jurisdiction
    over persons.” Daimler AG v. Bauman, 
    571 U.S. 117
    , 125 (2014). And this Court “may
    3
    In her opposition, N’Jai contends that, in an adversary proceeding brought by a Chapter 7
    debtor, a bankruptcy court denied New York Higher Education Services’s motion to dismiss on
    sovereign immunity grounds. Muir v. Sallie Mae Servicing Corp. (In re Muir), 
    239 B.R. 213
    ,
    215–17 (Bankr. D. Mont. 1999). But that court denied New York Higher Education Services’s
    motion because the parties had not addressed the Ninth Circuit’s factors for evaluating whether
    an entity qualified as an “arm of the state” and the record in the case was “inadequate to
    undertake a full evaluation” of those factors absent further briefing. See 
    id. at 217
    .
    7
    exercise one of two types of personal jurisdiction: (1) ‘general or all-purpose jurisdiction’ or (2)
    ‘specific or case-linked jurisdiction.’” Lewis v. Full Sail, LLC, 
    266 F. Supp. 3d 320
    , 323 (D.D.C.
    2017) (quoting Goodyear Dunlop Tires Operations, S.A. v. Brown, 
    564 U.S. 915
    , 919 (2011)).
    1.      General Jurisdiction
    “A court with general jurisdiction may hear any claim against that defendant.” Bristol–
    Myers Squibb Co. v. Superior Court of Calif., San Francisco Cty., 
    137 S. Ct. 1773
    , 1780 (2017).
    “But only a limited set of affiliations with a forum will render a defendant amenable to general
    jurisdiction in that State.” 
    Id.
     (internal quotations marks omitted). “Exercise of this so-called
    ‘general jurisdiction’ requires that the defendant’s contacts within the forum be ‘continuous and
    systematic’ in order for the defendant to be forced to defend a suit arising out of any subject
    matter unrelated to the defendant’s activities within the forum.” Conant v. Wells Fargo Bank,
    N.A., 
    24 F. Supp. 3d 1
    , 12 (D.D.C. 2014) (quoting Helicopteros Nacionales de Columbia, S.A. v.
    Hall, 
    466 U.S. 408
    , 415–416 (1984)). For a corporation, the “place of incorporation and
    principal place of business are [the] paradigm bases for general jurisdiction.” Daimler, 571 U.S.
    at 137 (internal quotation marks and alterations omitted). D.C. law provides for general
    jurisdiction “over a person domiciled in, organized under the laws of, or maintaining his or its
    principal place of business in” the District. 
    D.C. Code § 13
    –422.
    N’Jai has not met her burden of showing that the Court may exercise general jurisdiction
    over Immediate Credit Recovery, Long Island University, or New York University.4 Immediate
    4
    N’Jai does not allege that Long Island University, New York University, or Immediate Credit
    Recovery maintain their principal place of business in Washington, D.C., and concedes that none
    of these defendants are “organized in DC,” see Pl.’s Br. in Opp’n to Long Island University,
    New York University, and Immediate Credit Recovery’s Motions to Dismiss (“Pl.’s Br. in Opp’n
    to Defs.’ Mots.”) at 8, Dkt. 64. Even so, N’Jai contends that this Court has general jurisdiction
    over these defendants because this lawsuit involves claims that arise under federal law and
    8
    Credit Recovery attests that is a New York corporation headquartered in Poughkeepsie, New
    York that maintains no office locations in the District of Columbia. Decl. of Lawrence Rathbun
    (“Rathbun Decl.”) ¶¶ 6–8, Dkt. 61-1. And both Long Island University and New York
    University attest that they are private universities that are chartered and maintain their principal
    place of business in New York. Decl. of Christopher Fevola (“Fevola Decl.”) ¶¶ 3–4, Dkt. 56-1;
    Fevola Decl. Ex. A, Dkt. 56-2 (Long Island University Charter); Decl. of Albert Gentile
    (“Gentile Decl.”) ¶¶ 3–4, Dkt. 56-5; Gentile Decl. Ex. A, Dkt. 56-6 (New York University
    Amendment of Charter). The fact that New York University maintains a satellite campus in the
    District of Columbia, see Pl.’s Opp’n to Defs.’ Mots. at 7, 31 n.5, does not constitute an
    affiliation with the District that is “so continuous and systematic as to render [New York
    University] essentially at home” there. Daimler, 571 U.S. at 138–39 (emphasis added); see also
    id. at 123, 136–37 (having multiple facilities, including a regional office in the forum state, was
    insufficient to establish general jurisdiction); BNSF Ry. Co. v. Tyrrell, 
    137 S. Ct. 1549
    , 1559
    (2017) (holding that railroad company’s “2,000 miles of railroad track and more than 2,000
    employees” in the forum state was not enough to “permit the assertion of general jurisdiction”).
    Consequently, general jurisdiction cannot be asserted over New York University, Long Island
    University, or Immediate Credit Recovery. See Canuto v. Mattis, 
    273 F. Supp. 3d 127
    , 139
    (D.D.C. 2017), aff’d, 
    2020 WL 7351253
    , at *1 (D.C. Cir. Jan. 30, 2020); Xie v. Sklover & Co.,
    LLC, 
    260 F. Supp. 3d 30
    , 39 (D.D.C. 2017).
    because there is complete diversity between the parties. See 
    id.
     at 5–6. But these arguments
    relate to the issue of subject-matter jurisdiction rather than personal jurisdiction. See 
    28 U.S.C. §§ 1332
    –33.
    9
    2.      Specific Jurisdiction
    Specific jurisdiction “is confined to adjudication of issues deriving from, or connected
    with, the very controversy that establishes jurisdiction.” Goodyear, 
    564 U.S. at 919
     (internal
    quotation marks omitted). “To establish [specific] personal jurisdiction . . . [a] plaintiff[] must
    (1) plead facts sufficient to show that jurisdiction is appropriate under the District of Columbia’s
    long-arm statute and (2) satisfy the ‘minimum contacts’ demands of constitutional due process.”
    Fuentes–Fernandez & Co. v. Caballero & Castellanos, PL, 
    770 F. Supp. 2d 277
    , 281 (D.D.C.
    2011) (quoting United States v. Ferrara, 
    54 F.3d 825
    , 828 (D.C. Cir. 1995)). Because D.C.’s
    long-arm statute extends as far as the Due Process Clause allows, the “statutory and
    constitutional jurisdictional questions . . . merge into a single inquiry: would exercising personal
    jurisdiction accord with the demands of due process?” Thompson Hine, LLP v. Taieb, 
    734 F.3d 1187
    , 1189 (D.C. Cir. 2013) (internal quotation marks omitted). “[A] court’s exercise of
    personal jurisdiction over a defendant satisfies due process if there are ‘minimum contacts’
    between the defendant and the forum such that the defendant ‘should reasonably anticipate being
    haled into court there.’” Urquhart-Bradley v. Mobley, 
    964 F.3d 36
    , 44 (D.C. Cir. 2020) (quoting
    Thompson Hine, 734 F.3d at 1189) (alterations omitted)). “That is, there must exist ‘a
    relationship among the defendant, the forum, and the litigation’ such that ‘the defendant’s suit-
    related conduct creates a substantial connection with the forum.’” Id. (alterations omitted)
    (quoting Shatsky v. Palestine Liberation Org., 
    955 F.3d 1016
    , 1036 (D.C. Cir. 2020)).
    N’Jai also has failed to establish the requisite substantial connection with respect to Long
    Island University, New York University, and Immediate Credit Recovery to establish specific
    personal jurisdiction. N’Jai, a resident of Pennsylvania, see Am. Compl. at 1, 27, does not
    dispute that Immediate Credit Recovery’s alleged conduct occurred outside of the District, see
    10
    Rathbun Decl. ¶¶ 10–12, and she further concedes that the “acts and omissions” of both New
    York University and Long Island University that are relevant to this action occurred “outside of
    DC,” Pl.’s Opp’n to Defs.’ Mots. at 2.
    N’Jai contends that this Court may nevertheless exercise jurisdiction over New York
    University, Long Island University, and Immediate Credit Recovery because they “have . . . a
    contractual relationship” with the Department of Education regarding N’Jai’s student loans. See
    Pl.’s Br. in Opp’n to Defs.’ Mots. at 4–5, 7. But such “contacts” with the “District of Columbia
    flow from [the defendants’] participation in federal financial aid programs through [the
    Department of Education] under Title IV of the Higher Education Act of 1965.” Morgan v.
    Richmond Sch. of Health & Tech., Inc., 
    857 F. Supp. 2d 104
    , 107–08 (D.D.C. 2012); see
    generally 
    20 U.S.C. § 1001
    , et seq. This type of relationship is “legally insufficient to establish
    personal jurisdiction under the government contacts exception[.]” Morgan, 857 F. Supp. 2d. at
    108.
    The “government contacts exception” excludes personal jurisdiction over non-residents
    when the conduct in question “involves uniquely governmental activities.” Siam Kraft Paper
    Co. v. Parsons & Whittemore, Inc., 
    400 F. Supp. 810
    , 812 (D.D.C. 1975); see Naartex
    Consulting Corp. v. Watt, 
    722 F.2d 779
    , 786–87 (D.C. Cir. 1983). The exception is based on
    “the unique character of the District as the seat of national government and in the correlative
    need for unfettered access to federal departments and agencies for the entire national citizenry.”
    Morgan, 857 F. Supp. 2d at 108 (quoting Env’t Rsch. Int’l, Inc. v. Lockwood Greene Eng’rs,
    Inc., 
    355 A.2d 808
    , 813 (D.C. 1976) (en banc)). To permit exercise of personal jurisdiction in
    circumstances where a defendant’s activity arises solely from its dealings with a “federal
    instrumentality not only would pose a threat to free public participation in government, but also
    11
    would threaten to convert the District of Columbia into a national judicial forum.” 
    Id.
     (quoting
    Env’t Rsch. Int’l, 
    355 A.2d at 813
    ). Accordingly, this exception precludes the defendants’
    “contact with the Department of Education from establishing personal jurisdiction in this case.”
    Stevens v. Del. State Univ., 
    70 F. Supp. 3d 562
    , 565 (D.D.C. 2014); Morgan, 857 F. Supp. 2d at
    106.
    Recognizing this problem, N’Jai contends that the “fraud exception” to the government
    contacts exception applies. Pl.’s Surreply at 15–17, Dkt. 69. While it is true that an individual
    “who uses the government as an instrumentality of fraud and thereby causes unwarranted
    government action against another, forfeits the protection of the government contacts exception,”
    Morgan, 857 F. Supp. 2d at 109 (internal quotation marks and alteration omitted), this narrow
    fraud exception is applied sparingly, id. The fraud exception is only applicable when the
    heightened pleading requirements for alleging fraud are fulfilled. Robo–Team NA, Inc. v.
    Endeavor Robotics, 
    313 F. Supp. 3d 19
    , 26 (D.D.C. 2018) (citing Companhia Brasileira
    Carbureto De Calcio v. Applied Indus. Materials Corp., 
    35 A.3d 1127
    , 1135 (D.C. 2012)).
    Federal Rule of Civil Procedure 9(b) requires a plaintiff alleging fraud to “state with
    particularity the circumstances constituting fraud.” Fed. R. Civ. P. 9(b). Interpreting this
    mandate in combination with Rule 8(a), the D.C. Circuit has explained that plaintiffs must “state
    the time, place[,] and content of the false misrepresentations, the fact misrepresented[,] and what
    was retained or given up as a consequence of the fraud,” as well as the “identi[ty] [of the]
    individuals allegedly involved in the fraud.” United States ex rel. Williams v. Martin-Baker
    Aircraft Co., 
    389 F.3d 1251
    , 1256 (D.C. Cir. 2004) (internal quotation marks omitted). “A claim
    alleging conspiracy to commit fraud—no less than a claim alleging fraud alone—implicates the
    12
    heightened pleading standards of Rule 9(b).” Arora v. Buckhead Fam. Dentistry, Inc., 
    285 F. Supp. 3d 190
    , 198 (D.D.C. 2018).
    Here, N’Jai’s allegations of fraud are predicated on a wide-ranging conspiracy between
    all of the defendants, as well as various non-defendants, including: “Chemical Bank/JP Morgan
    Chase Bank,” and other unnamed “federal and state agents.” See generally Am. Compl. at 21–
    26; Pl.’s Br. in Opp’n to Defs.’ Mots. at 13–14, 20, 23–25, 32. N’Jai believes that this
    conspiracy began in 1993 when Gregory Kaplan, a JP Morgan bank analyst, forged her signature
    to “falsely certify” five “promissory note-loans” in her name without her consent. Am. Compl.
    at 7, 27, 38, 48. At some point thereafter, N’Jai “believes that both NYU and LIU” also forged
    her signature to accumulate additional debt in her name, see id. at 12, and that they “had to” have
    falsely certified her eligibility for loans, signed more clandestine promissory notes, and actively
    participated in “identify theft, along with DOE, Chase, and [New York Higher Education
    Services].” Id. at 24–25; Pl.’s Br. in Opp’n to Defs.’ Mots. at 20–21. As evidence of this
    conspiracy, N’Jai points to how “banks, schools, [New York Higher Education Services], [and]
    the US Department of Education” have failed to produce copies of these purportedly fraudulent
    promissory notes. See Am. Compl. at 24; see also Pl.’s Br. in Opp’n to Defs.’ Mots. at 27. She
    also references a litany of documents, see, e.g., Am. Compl. at 14–16; Pl.’s Br. in Opp’n to
    Defs.’ Mots. at 2 n.1, 11, 14, 22, attached to her original and amended complaints, Dkts. 1-1
    (“Compl. Exs.”), 21 (“Am. Compl. Exs.”), which detail her attempts to have this debt discharged
    or reviewed by the Department.
    Although N’Jai’s “allegations are lengthy, they are not specific.” Saunders v. Davis, No.
    15-cv-2026, 
    2016 WL 4921418
    , at *12 (D.D.C. Sept. 15, 2016). N’Jai “offers no details” as to
    how these alleged co-conspirators “joined in the alleged conspiracy.” Ambellu v. Re’ese Adbarat
    13
    Debre Selam Kidist Mariam, 
    387 F. Supp. 3d 71
    , 84 (D.D.C. 2019). She does not specify when
    or how New York University and Long Island University’s alleged forgeries occurred. See 
    id.
    And she fails to identify Immediate Credit Recovery’s involvement in this alleged scheme with
    any degree of particularity. See Arora, 285 F. Supp. 3d at 198. Because N’Jai has not provided
    “the ‘who,’ ‘what,’ ‘when,’ and ‘where’ with respect to the circumstances of the fraud,” United
    States v. Comstor Corp., 
    308 F. Supp. 3d 56
    , 68 (D.D.C. 2018), she has not satisfied Rule 9(b)’s
    pleading requirements, and the fraud exception to the government contacts exception therefore
    does not apply.
    The Court has neither general nor specific jurisdiction over New York University, Long
    Island University, or Immediate Credit Recovery. See Robo–Team NA, Inc., 313 F. Supp. 3d at
    26. Thus, the Court will dismiss all claims against them pursuant to Rule 12(b)(2).
    C.      Claims against the Department and the Secretary
    That leaves the various claims that N’Jai purports to assert against the Department and
    the Secretary in Counts II through VIII of her amended complaint. These claims also fail
    because the Court lacks jurisdiction over most, and N’Jai fails to state a claim as to those that
    remain.
    1.      Criminal Statutes
    In Counts II and IV, N’Jai purports to bring claims against the Department and the
    Secretary for alleged violations of 
    18 U.S.C. §§ 242
    , 245, and 1028. But these criminal statutes
    do not provide N’Jai a private right of action. See Rockefeller v. U.S. Court of Appeals Off., for
    Tenth Circuit Judges, 
    248 F. Supp. 2d 17
    , 23 (D.D.C. 2003) (holding that § 242 provides no
    private right of action); Miller v. Marriott Int’l LLC, 
    378 F. Supp. 3d 1
    , 5 n.2, 9 (D.D.C. 2019)
    (holding the same for § 245), aff’d, 
    2019 WL 6492628
     (D.C. Cir. Nov. 15, 2019); Saunders,
    14
    
    2016 WL 4921418
    , at *13 (holding the same for § 1028). Accordingly, “these claims must be
    dismissed for lack of subject matter jurisdiction since the United States has not waived its
    sovereign immunity.” Boling v. U.S. Parole Comm’n, 
    290 F. Supp. 3d 37
    , 47 (D.D.C. 2017),
    aff’d, 
    2018 WL 6721354
     (D.C. Cir. Dec. 19, 2018).5
    2.      § 1983 Claims
    In Count IV, N’Jai asserts claims against both the Department and the Secretary pursuant
    to 
    42 U.S.C. § 1983
    . These claims must also fail. As a federal agency, the Department enjoys
    sovereign immunity from suit under § 1983. Settles, 
    429 F.3d at 1105
    . And an official capacity
    claim against the Secretary is merely “another way of pleading an action against an entity of
    which the officer is an agent.”6 Monell v. Dep’t of Soc. Servs., 
    436 U.S. 658
    , 690 n.55 (1978).
    The Court will therefore also dismiss this claim pursuant to Rule 12(b)(1).
    5
    N’Jai’s amended complaint appears to assert the § 242 claim against then-Secretary DeVos in
    both her individual and official capacities. See Am. Compl. at 32. To the extent that N’Jai
    asserts this claim against DeVos in her individual capacity, it must be dismissed pursuant to Rule
    12(b)(6). See Rockefeller, 
    248 F. Supp. 2d at 23
    .
    6
    N’Jai suggests that she may also be asserting a claim against Betsy DeVos in her individual
    capacity under Bivens v. Six Unknown Fed. Narcotics, 
    403 U.S. 388
     (1971), which recognizes an
    implied cause of action for damages against federal officers alleged to have violated certain
    constitutional rights. See Am. Compl. at 35 (asserting this claim against DeVos in “whatever
    capacity allowed”); 
    id.
     (citing Bivens as “[p]ossibly” being the basis for a claim against the
    Secretary). But “[b]ecause vicarious liability is inapplicable to Bivens . . . , a plaintiff must plead
    that each Government-official defendant, through the official’s own individual actions, has
    violated the Constitution.” Iqbal, 
    556 U.S. at 676
     (emphasis added). N’Jai has not done that
    here, as she has failed to include any allegations of individual action taken by DeVos. See
    generally Am. Compl. Instead, she relies on “nothing more than a theory of respondeat
    superior,” based on DeVos’s then-position as a high-ranking agency official, “which of course
    cannot be used in a Bivens action.” Cameron v. Thornburgh, 
    983 F.2d 253
    , 258 (D.C. Cir. 1993)
    (citing Monell v. Department of Soc. Servs., 
    436 U.S. 658
    , 691 (1978)). Accordingly, to the
    extent that N’Jai asserts a Bivens claim against DeVos in her individual capacity, it must be
    dismissed pursuant to Rule 12(b)(6).
    15
    3.      Federal Tort Claims Act
    In Count VII, N’Jai asserts FTCA claims against the Department for negligence and
    “[p]ersonal [i]njury.” Am. Compl. at 59. The FTCA extends a limited waiver of sovereign
    immunity, providing a remedy against the federal government for certain torts committed by
    federal employees in the scope of their employment. See 
    28 U.S.C. §§ 1346
    (b), 2680 (listing
    exceptions); Sloan v. U.S. Dep’t of Housing & Urb. Dev., 
    236 F.3d 756
    , 759 (D.C. Cir. 2001).
    “The United States of America is the only proper defendant in a suit under the FTCA.”
    Chandler v. Fed. Bureau of Prisons, 
    226 F. Supp. 3d 1
    , 6 n.3 (D.D.C. 2016); see Coulibaly v.
    Kerry, 
    213 F. Supp. 3d 93
    , 125 (D.D.C. 2016) (“[A] plaintiff may not bring tort claims against
    federal officials in their official capacities or against federal agencies; the proper defendant is the
    United States itself[.]”); see also 
    28 U.S.C. § 2679
    (a). N’Jai’s failure to name the United States
    as the defendant ordinarily would call for dismissal of this claim for lack of subject-matter
    jurisdiction. Espinosa v. FCC Coleman (Medium), No. 19-cv-3594, 
    2020 WL 2126680
    , at *2
    (D.D.C. May 5, 2020). But, mindful of its obligation to construe N’Jai’s pro se complaint
    liberally, the Court “declines to dismiss the complaint because of this pleading defect alone.” 
    Id.
    Even so, this claim must fail as N’Jai has not exhausted her administrative remedies. The
    FTCA “provides that an ‘action shall not be instituted upon a claim against the United States for
    money damages’ unless the claimant has first exhausted his administrative remedies.” McNeil,
    
    508 U.S. at 107
     (quoting 
    28 U.S.C. § 2675
    (a)). This exhaustion requirement is jurisdictional.
    GAF Corp. v. United States, 
    818 F.2d 901
    , 904 (D.C. Cir. 1987). To satisfy it, a plaintiff must
    have presented the agency with “(1) a written statement sufficiently describing the injury to
    enable the agency to begin its own investigation, and (2) a sum-certain damages claim,” 
    id. at 905
    , and the agency must have either denied the claim in writing or failed to provide a final
    16
    disposition within six months of the filing of the claim, 
    id.
     at 905–06. “Pursuant to the
    [Department’s] regulations, an administrative claim shall be deemed to have been presented
    when the [Claims Officer] receives . . . an executed Standard Form [SF] 95 or other written
    notification of an incident accompanied by a claim for money damages in a sum certain[.]”
    Baptichon v. Dep’t of Educ., No. 20-cv-2400, 
    2020 WL 6565126
    , at *3 (E.D.N.Y. Nov. 9, 2020)
    (quoting 
    34 C.F.R. § 35.2
    (a)).
    Tracey Sasser, the Department’s Claims Officer, attests that the Department has “no
    record of any FTCA claim properly filed” by N’Jai, Decl. of Tracey Sasser ¶¶ 2, 4, Dkt. 70-1,
    and N’Jai does not allege that she has submitted a Standard Form SF-95 for her claims pursuant
    to the Department’s regulations. However, she asserts that she has “exhausted each and every
    administrative remedy available and known to her,” Pl.’s Opp’n to the Department of
    Education’s Motion to Dismiss (“Pl.’s Opp’n to Dep’t Mot.”) at 5, Dkt. 76, and that she has
    requested hearings from the Department “multiple times,” id. at 3. N’Jai has also submitted an
    array of exhibits that indicate she has engaged in extensive correspondence with the Department,
    see, e.g., Appendix of Exhibits (“Appendix”) at 114, Dkt. 21, and has submitted multiple loan
    discharge applications, see, e.g., Compl. Ex. 5P, Dkt. 1-1; Appendix at 111–13.
    But neither N’Jai’s letters to the Department nor her loan discharge applications have
    adequately presented the tort claims that she purports to assert pursuant to the FTCA. “While
    individuals may submit administrative grievances through means other than a Form SF–95,”
    Liriano v. ICE/DHS, 
    827 F. Supp. 2d 264
    , 269 n.3 (S.D.N.Y. 2011), such a submission still must
    provide notice to a federal agency of the claimant’s tort claims and include a sum-certain amount
    for damages, Stokes v. U.S. Postal Serv., 
    937 F. Supp. 11
    , 15 (D.D.C. 1996). N’Jai’s
    submissions failed to provided notice to the Department, as they do not refer to either of the tort
    17
    claims that she asserts in this action. Indeed, the applications and other correspondence that she
    submitted to the Department are largely “couched” in terms of her objections to the Department
    garnishing her wages and offsetting her tax refunds and other federal payments, rather than as
    claims being brought under the FTCA. See 
    id.
     (internal quotation marks omitted); see also
    Berdeaux v. U.S. Dep’t of Educ. Loan Discharge Unit, San Francisco CA, No. 10-cv-1737, 
    2011 WL 3876001
    , at *5 (D. Ariz. Sept. 2, 2011) (finding plaintiff had not exhausted claims under
    FTCA through loan discharge application that did not set forth the plaintiff’s tort claims); see
    also, e.g., Appendix at 114, 122–26 (summarizing N’Jai’s objections to garnishment and the
    offset of federal payments). Moreover, N’Jai’s submissions failed to provide a sum-certain
    amount for damages. While they do refer to various amounts of debt that N’Jai believes should
    be discharged, see, e.g., Appendix at 104 (asserting that the Department has failed to properly
    credit somewhere between $12,000 to $13,000 in payments that N’Jai has made), N’Jai does not
    “imply that she wished to claim this amount as part or all of her damages” for either of the tort
    claims that she now intends to assert pursuant to the FTCA, Stokes, 
    937 F. Supp. at 15
    .
    Because N’Jai has failed to satisfy the FTCA’s jurisdictional requirements, the Court
    must dismiss these claims pursuant to Rule 12(b)(1).7
    4.      Fair Debt Collection Practices Act
    Turning to Count III, the nature of N’Jai’s claim is, at first glance, somewhat ambiguous.
    The heading for this count is labeled “Fair Credit Reporting Act,” Am. Compl. at 28, but refers
    to various provisions of the Fair Debt Collection Practices Act, 
    15 U.S.C. § 1692
    , et seq., see
    Am. Compl. at 28. Notwithstanding this discrepancy, N’Jai’s allegations in support of this claim
    7
    Though Spadoni has not yet been properly served, see infra Part III.D, the Court will dismiss the
    FTCA claims against her too, see 
    28 U.S.C. § 1915
    (e)(2)(B)(iii); Fed. R. Civ. P. 12(h)(3), because
    such claims may only be raised against the United States, see Coulibaly, 213 F. Supp. 3d at 125.
    18
    largely appear to be referring to the Fair Debt Collection Practices Act’s substantive
    requirements, see, e.g., Am. Compl. ¶¶ 61–65, 74–76 (alleging that the Department committed
    multiple violations of 15 U.S.C. § 1692e). Mindful that “a pro se complaint, however inartfully
    pleaded, must be held to less stringent standards than formal pleadings drafted by lawyers,”
    Erickson, 
    551 U.S. at 94
     (internal quotation marks omitted), the Court will liberally construe this
    count as asserting a Fair Debt Collection Practices Act claim against the Department, see
    Washington, 
    675 F. Supp. 2d at 31
    .
    Nevertheless, this claim must fail. “Congress did not waive sovereign immunity by
    enacting” the Fair Debt Collection Practices Act. Allen v. U.S. Dep’t of Educ., 
    755 F. Supp. 2d 122
    , 124 (D.D.C. 2010); see Ha v. US. Dep’t of Educ., 
    680 F. Supp. 2d 45
    , 47 (D.D.C. 2010)
    (concluding the Fair Debt Collection Practices Act does not “contain an unequivocal or express
    waiver of sovereign immunity as to [the Department’s] efforts to collect on a debt”).
    Accordingly, the Court lacks jurisdiction over this claim, and it will be dismissed pursuant to
    Rule 12(b)(1).
    To the extent that N’Jai does assert claims against the Department under the Fair Credit
    Reporting Act, 
    15 U.S.C. § 1681
    , et seq., see Am. Compl. ¶ 66 (citing multiple provisions of the
    Fair Credit Reporting Act), those claims are also subject to dismissal. N’Jai appears to allege
    that the Department committed multiple violations of Section 623(a) of the Fair Credit Reporting
    Act by providing false information about N’Jai to “the Treasury, IRS, [c]redit [r]eporting
    agencies, and collection agencies [the Department] hired.”8 Am. Compl. ¶¶ 66–67. Section
    8
    N’Jai also briefly references 15 U.S.C § 1681m(f) in Count III of her complaint. See Am.
    Compl. ¶ 66 (referring to “Section 615(f)” of the Fair Credit Reporting Act). But while the Fair
    Credit Reporting Act generally provides a cause of action against any “person” who negligently
    or willfully violates the Fair Credit Reporting Act, see 15 U.S.C. §§ 1681n, 1681o, it does not
    19
    623(a) “requires furnishers of information to provide accurate information to consumer reporting
    agencies and to correct and update that information.” Ihebereme v. Cap. One, N.A., 
    933 F. Supp. 2d 86
    , 110 (D.D.C. 2013) (internal quotation marks omitted), aff’d, 573 F. App’x 2 (D.C. Cir.
    2014). But § 623(a) is “enforced exclusively as provided under section 1681s [Section 621] by
    the Federal agencies and officials and the State officials identified in section 1681s.” 15 U.S.C.
    § 1681s-2(d). Thus, “there is no private right of action under Section 623(a), meaning an
    individual cannot sue to enforce that provision.” Ihebereme, 933 F. Supp. 2d at 110–11.
    Consequently, the Court also lacks jurisdiction over any purported claims against the Department
    under Section 623(a) because it does not provide “a statutory cause of action through which
    Congress has waived sovereign immunity.” Roseberry-Andrews v. Wynne, 
    503 F. Supp. 2d 339
    ,
    341 (D.D.C. 2007) (quoting J.B. Floyd v. District of Columbia, 
    129 F.3d 152
    , 155–56 (D.C. Cir.
    1997); see also Boling, 290 F. Supp. 3d at 47.
    5.      False Claims Act
    In Count VIII, N’Jai purports to advance a claim under the False Claims Act. Am.
    Compl. at 63. “The FCA is an anti-fraud statute that prohibits the knowing submission of false
    or fraudulent claims to the federal government.” United States ex rel. Bledsoe v. Cmty. Health
    Sys., Inc., 
    342 F.3d 634
    , 640 (6th Cir. 2003) (citation omitted). It authorizes a private individual,
    provide a cause of action for violations of § 1681m, see id. § 1681m(h)(8) (“Sections 1681n and
    1681o of this title shall not apply to any failure by any person to comply with this section.”); see
    also Perry v. First Nat’l Bank, 
    459 F.3d 816
    , 823 (7th Cir. 2006) (“The unambiguous language
    of § 1681m(h)(8) demonstrates that Congress intended to preempt private causes of action to
    enforce § 1681m.”); Thomas v. BrandAuto Fin., No. 18-cv-252, 
    2019 WL 1769152
    , at *4 (E.D.
    Tenn. Apr. 22, 2019) (“[V]irtually every federal district court, and the only court[] of appeals to
    address the issue, have concluded that § 1681(h)(8)’s language to be clear and unambiguous in
    precluding a private right of action for violations of § 1681m in its entirety.”). Consequently, the
    Court also lacks jurisdiction insofar as N’Jai asserts a claim against the Department for violations
    of 15 U.S.C § 1681m(f).
    20
    as a relator, “to bring [a qui tam] action in the Government’s name, and to recover a portion of
    the proceeds of the action, subject to the requirements of the statute.” United States ex rel.
    Batiste v. SLM Corp., 
    659 F.3d 1204
    , 1206 (D.C. Cir. 2011) (citations omitted); see 
    31 U.S.C. § 3730
    . While “a qui tam relator has an interest in the action, the real party in interest in such a
    case is the United States, regardless of whether the government chooses to intervene.” Walker v.
    Nationstar Mortg. LLC, 
    142 F. Supp. 3d 63
    , 65 (D.D.C. 2015).
    Accordingly, “pro se parties may not pursue [qui tam] actions on behalf of the United
    States.” Id.; see Canen v. Wells Fargo Bank, N.A., 
    118 F. Supp. 3d 164
    , 170 (D.D.C. 2015)
    (“[C]ourts in this jurisdiction consistently have held that pro se plaintiffs . . . are not adequately
    able to represent the interests of the United States.”). The Court will therefore dismiss this claim
    without prejudice. See Walker, 142 F. Supp. 3d at 66.9
    6.      Borrower Defense to Repayment
    In Count V, N’Jai purports to assert a “Borrower Defense to Repayment” claim, Am.
    Compl. at 44, in which she appears to allege that, pursuant to 
    34 C.F.R. § 685.206
    , she is entitled
    to a discharge of her student loans, Am. Compl. at 44–52.
    
    34 C.F.R. §§ 685.206
    (c) and 685.222 provide an avenue for borrowers who took out
    student loans directly from the Department to obtain a discharge of their student loans if the
    school they attended engaged in misconduct. For loans disbursed prior to July 1, 2017, a
    9
    N’Jai’s amended complaint suggests that Count VIII is also being brought pursuant to 
    40 U.S.C. § 123
    , but there is no reference to this statute aside from the heading for this count. See
    generally Am. Compl. at 63–77. Regardless, “
    40 U.S.C. § 123
    [] provides the federal
    government with certain remedies when a person, under certain circumstances, fraudulently
    obtains a federal benefit.” Knox v. Allstate Prop. & Cas. Co., No. 20-cv-00155, 
    2020 WL 2319696
    , at *2 (D. Me. May 11, 2020). What it does not do is provide N’Jai with a private right
    of action, see 
    40 U.S.C. § 123
    , and therefore, to the extent N’Jai asserts a claim under this
    statute, it is dismissed.
    21
    borrower is eligible for such a discharge if “any act or omission of the school attended by the
    student that relates to the making of the loan for enrollment at the school or the provision of
    education services for which the loan was provided would give rise to a cause of action against
    the school under applicable State law.” 
    34 C.F.R. § 685.206
    (c)(1); see also Am. Compl. ¶ 50
    (alleging N’Jai’s last student loan was disbursed in 1988).
    But these regulations do not provide N’Jai with a cause of action. See Carr v. DeVos,
    
    369 F. Supp. 3d 554
    , 563–64 (S.D.N.Y. 2019). Rather, borrower defense claims “must be
    asserted, and will be resolved, under the procedures in § 685.222(e) to (k),” 
    34 C.F.R. § 685.206
    (c)(2), which requires, among other things, a borrower to “[s]ubmit an application to
    the Secretary,” 
    id.
     § 685.222(e)(1)(i), who then “designates a Department official” to review the
    application and resolve the claim in a written decision, id. § 685.222(e)(3)–(5).
    In her opposition to the Department’s motion to dismiss, N’Jai appears to suggest that her
    “Borrower Defense to Repayment” claim is being brought under the APA. See Pl.’s Opp’n to
    Dep’t Mot. at 22, 28. But the APA only permits judicial review of “final agency action,” see 
    5 U.S.C. § 704
    , and N’Jai concedes that she never applied for a borrower defense discharge,10 
    id.
    at 21–22; see also Dep’t Mot. to Dismiss at 7. She has therefore failed to allege that the
    Department has made a final decision as to whether she is entitled to a borrower defense
    discharge, 
    34 C.F.R. § 685.222
    (e)(3)–(5), or that the Department has “unlawfully withheld or
    unreasonably delayed” such a decision, 
    5 U.S.C. § 706
    (1). Thus, to the extent N’Jai purports to
    advance this claim under the APA, the Court will dismiss it without prejudice pursuant to Rule
    12(b)(6). See Elk Run Coal Co. v. U.S. Dep’t of Lab., 
    804 F. Supp. 2d 8
    , 31 (D.D.C. 2011).
    10
    N’Jai asserts that the Department “ha[s] a responsibility to inform” her of the availability of
    the borrower defense, and that because it failed to do so, she “knew nothing about” it, and
    therefore could not assert it. Pl.’s Opp’n to Dep’t Mot. at 21–22.
    22
    7.      APA Claim
    In Count VI, N’Jai advances an APA claim to “compel the Department to stop all
    collections” or “garnishments” with respect to the loans that she alleges are fraudulent. See Am.
    Compl. ¶ 152. However, the Court agrees with the Department that N’Jai has not clearly
    identified what final agency action she seeks to challenge.11 See generally Am. Compl. at 53–
    59. Because N’Jai has again failed to identify “any discrete, final agency action[]” for this Court
    to review, Elk Run Coal Co., 804 F. Supp. 2d at 31; see also Vetcher v. Sessions, 
    316 F. Supp. 3d 70
    , 78–79 (D.D.C. 2018), this claim will be dismissed without prejudice pursuant to Rule
    12(b)(6).
    D.      Remaining Defendants
    That leaves three defendants—Diane Spadoni, Campus Products, and Conduent
    Education Services—who have yet to appear in this action. N’Jai now requests an entry of
    default from the Clerk of Court as to Campus Products, Dkt. 90, and Spadoni, Dkt. 91.12
    This Court has previously recounted in detail the recurring issues with effecting service
    in this case. See generally Order of Nov. 20, 2020, Dkt. 86. In short, there is no indication that
    11
    N’Jai has filed many exhibits in this action that relate to various agency actions, see, e.g.,
    Compl. Ex. 5-O (formal wage garnishment hearing decision, issued on November 7, 2016); Am.
    Compl. Exs. at 122–26 (formal wage garnishment hearing decision, issued on September 30,
    2019), and she alleges throughout her complaint that she has repeatedly requested various agency
    actions but has received no response, see Am. Compl. at 8, 10, 30, 39, 51, 69; see also Am.
    Compl. Exs. at 111–13 (request for hearing). The Court has construed N’Jai’s pro se complaint
    liberally and has held her to less stringent standards than pleadings drafted by lawyers, but the
    Court declines to “parse every possible claim advanced” in exhibits where N’Jai has enumerated
    certain APA claims in her complaint, and it is otherwise “difficult to comprehend.” See Canen,
    118 F. Supp. 3d at 166.
    12
    N’Jai also requested an entry of default as to New York Higher Education Services, see Dkt.
    89, before they appeared in this action. As explained supra Part III.A, “the Eleventh
    Amendment provides [New York Higher Education Services] with immunity from orders issued
    by a federal court.” Kozaczek, 
    2011 WL 3687379
    , at *4.
    23
    Spadoni has ever been properly served. See, e.g., Minute Order of Aug. 24, 2020 (directing
    N’Jai to provide an accurate address for Spadoni after the U.S. Marshals Service was unable to
    effect service on Spadoni at the address that N’Jai provided); Dkt. 84 (documenting three
    unsuccessful attempts to effect service at an updated address); Order of Nov. 20, 2020 at 4
    (ordering the reissuance of summonses for Spadoni, and directing that this summons be served in
    compliance with the requirements of Rule 4(i) of the Federal Rules of Civil Procedure). With
    respect to Campus Products, N’Jai previously asserted that they had waived service, Dkt. 47, but
    the Court found that there was insufficient evidence that service had been effectively waived and
    ordered the Clerk of Court to issue new summonses. See Minute Order of July 21, 2020. The
    Clerk of Court did so on August 6, 2020, see Dkt. 73, but there is no indication that service of
    this summons has been effected.13 No active summons appear to have been issued specifically
    for Conduent Education Services, but N’Jai suggests in her amended complaint that they are the
    same entity as Campus Products. See Am. Compl. at 5.
    Because service has not been proven as to these defendants, N’Jai’s request for the entry
    of default is premature at this time. See Fed. R. Civ. P. 55; Brown v. Wachovia Bank, 
    244 F.R.D. 16
    , 20 (D.D.C. 2007) (citing Jackson v. Beech, 
    636 F.2d 831
    , 835 (D.C. Cir. 1980)); see also
    Minute Order of May 19, 2020 (explaining that the Court would “not entertain a motion for
    default judgment unless the plaintiff has proven service”). To be sure, N’Jai is proceeding in
    forma pauperis, see Dkts. 2, 9, so Court officers are responsible for effecting service of process,
    13
    Service against the defendants in this case has been delayed in part because the U.S. Marshals
    Service, which is responsible for effecting service on behalf of plaintiffs like N’Jai who are
    proceeding in forma pauperis, was unable to effect service for a period of time due to the
    COVID-19 pandemic. See Standing Order In re: Suspension of Process Service by U.S.
    Marshals Service in District of Columbia Due to Exigent Circumstances Created by the COVID-
    19 Pandemic, No. 20-18 (D.D.C. Mar. 31, 2020); see also Minute Order of June 1, 2020.
    24
    see 
    28 U.S.C. § 1915
    (d). Generally, pro se plaintiffs like N’Jai who depend on Court officers
    should not be penalized for those officers’ failure to effect service of process. Ray v. Experian,
    Inc., No. 08-cv-114, 
    2009 WL 1255114
    , at *1 (D.D.C. Apr. 28, 2009); see also Mondy v. Sec’y
    of the Army, 
    845 F.2d 1051
    , 1060 (D.C. Cir. 1988) (MacKinnon, J., concurring). But even with
    respect to pro se plaintiffs proceeding in forma pauperis, “a district court has no duty to assist a
    plaintiff in locating a defendant’s address for the purpose of service of process.” Fletcher v.
    Reilly, No. 07-cv-331, 
    2007 WL 2111030
    , at *1 (D.D.C. July 23, 2007); see also Rochon v.
    Dawson, 
    828 F.2d 1107
    , 1110 (5th Cir. 1987). The Court will grant N’Jai one final opportunity
    to provide Court officers the information they need to properly effect service.
    As to defendant Spandoni, N’Jai initially listed her address as a post office box in
    Greenville, Texas associated with the Department, Am. Compl. at 5, but later listed the
    Department’s official address as an accurate address for Spadoni,14 see Dkt. 81. Because N’Jai
    has sued Spadoni in both her individual and official capacities, see, e.g., Am. Compl. at 28, 35,
    personal service is required by Rule 4(i)(3) of the Federal Rules of Civil Procedure, Wilson v.
    U.S. Park Police, 
    300 F.R.D. 606
    , 608 (D.D.C. 2014). Accordingly, the Court will direct N’Jai
    to provide an accurate address for Spadoni to be served in her individual capacity, and if N’Jai
    fails to do so, it will dismiss all individual capacity claims asserted against Spadoni. See Chien
    v. United States, No. 17-cv-2334, 
    2019 WL 4602119
    , at *5 (D.D.C. Sept. 23, 2019) (dismissing
    individual capacity claims where plaintiff purported to serve defendants by certified mail at the
    address for an agency and there was “no evidence” that the named defendants were “served in
    person or at their home or through an authorized agent”).
    14
    The Department has indicated that Spadoni is “a former U.S. Department of Education
    employee who retired effective January 1, 2010.” Response to Request for Entry of Default as to
    Diane Spadoni at 2, Dkt. 95.
    25
    As to defendant Campus Products, N’Jai provided an address in Dallas, Georgia. Am.
    Compl. at 5. But she also appears to suggest that Campus Products should be served at a
    Washington, D.C. address listed for Conduent Education Services. See 
    id.
     And it is unclear
    whether Conduent Education Services is even intended to be its own defendant. See 
    id.
    (suggesting Campus Products and Conduent Education Services are related entities). The Court
    will therefore direct N’Jai to clarify whether Conduent Education Services is a defendant in this
    action, and to confirm the address she has provided for both Campus Products and Conduent
    Education Services.
    Relatedly, N’Jai’s amended complaint is inconsistent as to whether “Van Ru Credit
    Corporation” and “FMS Investment Corporation” are defendants in this action. Compare Am.
    Compl. at 1 (not listing either entity in the caption of the amended complaint), with id. at 6
    (listing both as parties); id. at 17 (alleging that Count I is being asserted against both Van Ru
    Credit Corporation and FMS Investment Corporation). Thus, the Court will also direct N’Jai to
    clarify whether she intends to assert claims against those entities as part of this action, and if so,
    to confirm the address that she has provided for each.
    CONCLUSION
    For the foregoing reasons, the motions to dismiss filed by Long Island University, New
    York University, Immediate Credit Recovery, New York Higher Education Services, and the
    Department are granted. A separate order consistent with this decision accompanies this
    memorandum opinion.
    ________________________
    DABNEY L. FRIEDRICH
    March 31, 2021                                                 United States District Judge
    26