Zutrau v. Jansing and ICE Systems, Inc. ( 2014 )


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  •       IN THE COURT OF CHANCERY OF THE STATE OF DELAWARE
    LEILANI ZUTRAU individually and
    on behalf of ICE SYSTEMS, INC.,
    Plaintiff,
    v.                                               C.A. No. 7457-VCP
    JOHN C. JANSING,
    Defendant,
    and
    ICE SYSTEMS, INC.
    Nominal Defendant.
    OPINION
    Submitted: November 21, 2013
    Decided: July 31, 2014
    Stephen B. Brauerman, Esq., Vanessa R. Tiradentes, Esq., Sara E. Bussiere, Esq.,
    BAYARD, P.A., Wilmington, Delaware; Attorneys for Plaintiff Leilani Zutrau.
    Kurt M. Heyman, Esq., Melissa N. Donimirski, Esq., PROCTOR HEYMAN LLP,
    Wilmington, Delaware; Attorneys for Defendant John C. Jansing.
    PARSONS, Vice Chancellor.
    This is an action by a former employee and minority stockholder of a private
    Delaware corporation specializing in proxy servicing against the president, sole director,
    and majority stockholder of that corporation. The defendant hired the plaintiff to start
    working for the company as a controller sometime in 2000 or 2001 and, in 2004, granted
    the plaintiff a minority equity interest in the company and promoted her to treasurer and,
    later, executive vice president. Beginning in 2004, the plaintiff and defendant were the
    sole stockholders of the company, which earns an average of $3 million in revenues per
    year. Due to differences in management philosophies, among other factors, the defendant
    fired the plaintiff in 2007.
    In 2009, the plaintiff commenced litigation against the defendant in the state of
    New York, asserting direct claims challenging her termination and derivative claims
    challenging numerous actions taken by the defendant in the course of running the
    company.      In 2011, the New York court dismissed the plaintiff‘s derivative claims
    without prejudice, holding that they would need to be brought in a separate action.
    In 2012, the plaintiff commenced this action, effectively reasserting her derivative
    claims. Shortly thereafter, the defendant executed a reverse stock split in which he
    cashed out the plaintiff‘s shares. The plaintiff subsequently amended her complaint to
    add claims challenging the propriety of the reverse stock split, including direct claims for
    breach of fiduciary duty, violation of Section 155 of the Delaware General Corporation
    Law (―DGCL‖), and equitable fraud.
    Although the plaintiff is no longer a stockholder of the company, the defendant
    has expressly waived any objection to the plaintiff litigating her derivative claims for
    1
    purposes of valuing her interest in the company at the time of the reverse stock split. Any
    derivative claims that were outstanding at the time of the reverse stock split, therefore,
    may be treated as corporate assets that should be accounted for when valuing the
    company.
    This Opinion constitutes my post-trial findings of fact and conclusions of law in
    this matter. In terms of the merits, I begin my analysis with the plaintiff‘s claim for
    equitable fraud based on her allegation that the defendant promised her that she would
    remain a stockholder of the company and benefit from its success until it could be sold, at
    which time she would share pro rata in the resulting proceeds.            Plaintiff failed to
    demonstrate a false representation in connection with that claim, however, because she
    adduced no evidence that the defendant‘s alleged promises were false when made. She
    therefore failed to prove a claim for equitable fraud.
    The plaintiff‘s derivative claims seemingly challenge virtually every decision the
    defendant made and actions he took, no matter how picayune, in running the company
    after the plaintiff‘s termination. The plaintiff failed to prove many of her claims, but did
    demonstrate that the defendant breached his fiduciary duties to the company by paying
    himself excessive compensation, by charging certain personal expenses to his company-
    issued credit card, and by causing the company to pay interest on sums that he withdrew
    from its credit line for his own purposes.
    I then turn to the plaintiff‘s claims that the defendant breached his fiduciary duties
    and violated Section 155 of the DGCL by effecting the reverse stock split. Initially, I
    reject the plaintiff‘s contention that the defendant effected the reverse stock split for the
    2
    purpose of depriving her of derivative standing based on a failure of proof. I do hold,
    however, that the reverse stock split was implemented at an unfair price, in breach of
    Jansing‘s fiduciary duties and Section 155. I reach this conclusion because the valuation
    on which the defendant relied to value the plaintiff‘s shares did not take into account his
    pre-existing breaches of fiduciary duty and their impact on the fair value of the company.
    As a remedy, I award the plaintiff the fair value of her shares.
    In that regard, I determine that two adjustments must be made to the valuation that
    the defendant used to estimate properly the company‘s fair value. First, the monetary
    value of the meritorious derivative claims that the company had against the defendant at
    the time of the reverse stock split should be treated as a non-operating corporate asset and
    added to the value of the company. Second, because the valuation relied on a discounted
    cash flow analysis, which, in turn, used the company‘s historical performance to project
    its future performance, a normalizing adjustment is required to the historical data to
    remove expenses incurred as a result of the defendant‘s excessive compensation during
    the relevant period, so that the future projections are not artificially suppressed as a result
    of that self dealing.
    Finally, I consider a counterclaim asserted by the defendant in this action. The
    court presiding over the New York litigation ultimately issued a post-trial opinion in
    which it awarded the plaintiff $60,307 for the amount remaining in her capital account at
    the company. The defendant argues that this award should be setoff from any amount he
    is held to owe the plaintiff in connection with the reverse stock split, because the baseline
    valuation of the plaintiff‘s shares for purposes of the reverse stock split already included
    3
    the value remaining in her capital account. I reject this counterclaim as barred by
    collateral estoppel, because the same factual argument was made by the defendant to the
    New York court and ultimately was rejected by that court.
    I.        BACKGROUND1
    A.    The Parties
    Nominal Defendant, ICE Systems, Inc. (―ICE‖ or the ―Company‖), is a Delaware
    corporation that specializes in proxy services. It is one of only two companies in the
    United States that provides substantive third party proxy processing to trust institutions,
    such as banks, that hold shares on behalf of beneficial owners.
    Defendant, John Jansing, is the President and sole director of ICE. Before the
    reverse stock split that is contested by the plaintiff in this action (the ―Reverse Stock
    Split‖), Jansing was the majority stockholder of ICE, holding 78% of the shares of the
    Company. He now purports to be ICE‘s sole stockholder.
    Plaintiff, Leilani Zutrau, is a former ICE employee. Zutrau served as ICE‘s
    controller and, at various points during her tenure with the Company, held the position of
    ICE‘s Treasurer and oversaw the Company‘s sales and marketing functions. Before the
    Reverse Stock Split, Zutrau was a minority stockholder of ICE, holding 22% of the
    shares in the Company.
    1
    Unless otherwise noted, this background is drawn from the stipulated facts section
    of the parties‘ First Amended Pre-Trial Stipulation and Order (D.I. No. 177) and
    from alleged facts admitted in Jansing‘s Answer to the Third Amended and
    Supplemental Verified Complaint (D.I. No. 129).
    4
    B.      Facts
    1.    History and business of ICE
    ICE was formed as an S corporation under the laws of New York in 1990. In its
    early years, ICE‘s principal business activity was providing ballot processing services to
    trade associations, unions, and public advocacy groups. Jansing acquired an interest in
    ICE in 1993, becoming one of four equal stockholders in the Company. Although each
    of the four stockholders initially were employed by ICE, the three stockholders other than
    Jansing left their positions with the Company in the mid-to-late nineties.2 In that same
    time frame, ICE ceased providing ballot processing services, instead becoming active in
    the proxy services business. Consistent with that change in its business focus, ICE began
    operating under the name ―Proxytrust.‖3
    Since entering the proxy services segment, ICE‘s principal business activity has
    been providing proxy processing services to trust institutions, typically banks, that hold
    shares on behalf of individual beneficial owners.4 ICE serves as an outsourcing solution
    for these institutions to print, distribute, and tabulate proxies in conjunction with
    corporate votes initiated by the issuing corporations, or issuers, for any shares that the
    bank is holding in trust.5 Thus, ICE serves as an intermediary between beneficial owners
    2
    Tr. 445-46 (Jansing). References in this form are to the trial transcript. Where the
    identity of the testifying witness is not apparent from context, it is indicated
    parenthetically after the page citation.
    3
    Id. at 446.
    4
    Tr. 6-7 (Zutrau); Tr. 448 (Jansing).
    5
    Tr. 448 (Jansing).
    5
    of shares and publicly traded corporations, but its direct clients are the trust institutions or
    banks utilized by those beneficial owners. As of 2012, ICE was providing third-party
    proxy processing to 176 client banks in the United States. Those clients collectively
    represented over 850,000 beneficial owners.6 In any given year, ICE generally processes
    proxies from over 5,000 corporations.7
    ICE communicates with its bank and trust clients through ―data feeds‖ established
    with several trust system providers. A ―data feed‖ allows for a two-way transfer of
    electronic data between ICE and a trust system provider.8 Trust system providers process
    data for banks, including beneficial share owner data that ICE needs to perform the work
    that it is contracted to do.9 The data feeds are the lifeline of the Company. To serve its
    clients and process the data obtained from those feeds, ICE has developed proprietary
    information processing software.10 ICE incurs costs to establish and maintain data feeds,
    but those feeds are of no use to ICE if it does not have bank or trust clients using the
    particular data feed.11
    6
    Id. at 448-49.
    7
    Id.
    8
    Id. at 460.
    9
    Id. at 460-62.
    10
    Id. at 457-58.
    11
    Id. at 462-64.
    6
    Although ICE‘s direct clients are trust institutions, issuers are required under
    securities regulations to reimburse those institutions for the costs of distributing proxies.12
    Thus, ICE ultimately is paid by the issuers. Because of this arrangement, many of the
    fees that ICE can charge its clients are regulated by the New York Stock Exchange
    (―NYSE‖) with oversight from the Securities Exchange Commission (―SEC‖).13
    ICE is one of only two companies that provide third-party proxy processing to
    trust institutions holding shares on behalf of beneficial owners. The other company
    operating in that space, and ICE‘s only direct competitor, is Broadridge Financial
    Solutions, Inc. (―Broadridge‖). 14 Broadridge, however, dominates the market. It is much
    larger than ICE, controls over 99% of the market in which ICE operates, and is an
    aggressive competitor.15 Among other things, Broadridge provides a wider array of
    services than ICE does, including services outside of the proxy services sector. In
    addition, Broadridge offers various services to its clients for free in order to maintain or
    attract their proxy services business.16 This has caused ICE to purchase similar services
    from third parties and offer them to its clients for free, including, for example, tax
    reporting services from Commerce Clearing House (―CCH‖).17
    12
    Tr. 82-83 (Zutrau).
    13
    Tr. 454-55 (Jansing).
    14
    Tr. 6-7 (Zutrau).
    15
    Id.; Tr. 449-50 (Jansing).
    16
    Tr. 449-50 (Jansing).
    17
    Id. at 452-53.
    7
    The proxy services market is highly saturated. Thus, there are very few new or
    unclaimed clients in the market. That means ICE and Broadridge effectively are engaged
    in a ―zero sum game.‖18
    2.      Zutrau becomes involved with ICE
    By 2000, Jansing was the President and sole Director of ICE. In its first ten years
    of operations, the Company had accumulated over $1 million in debt, which Jansing had
    guaranteed personally. In 1999, Jansing contracted to sell ICE and its assets to Anne O.
    Faulk and Boardvote.com, Inc. for $1,425,000. The transaction never closed, however,
    and instead devolved into litigation.
    Following the failed transaction, Jansing retained an individual named Morton
    Berger as a consultant to help organize the Company and assist with various finance,
    human resource, and general and administrative tasks.19 In May of 2000, Berger enlisted
    Zutrau to help with some of the financial aspects of his consulting work for ICE.20
    Berger and Zutrau were acquainted because Berger served as a director of a company for
    which Zutrau previously had worked.21 While she was working at ICE in a consultative
    capacity, Zutrau purportedly caught Berger engaging in certain financial improprieties,
    18
    Id. at 456.
    19
    Tr. 467 (Jansing).
    20
    Tr. 9-10 (Zutrau).
    21
    Id. at 9.
    8
    including improperly charging expenses to ICE. Subsequently, Jansing refused to do
    business with Berger.22
    At ICE, Zutrau was tasked, among other things, with organizing financial records
    and managing the Company‘s accounts payable and accounts receivable. 23 She also had
    an assignment pertaining to SunGard, a trust systems provider that was ICE‘s largest
    business partner and source for client data. In June 2000, Sungard threatened to cancel a
    joint venture contract with ICE that involved revenue sharing between ICE and SunGard.
    Sungard had threatened cancellation based on ICE‘s delinquency in making the payments
    called for under the agreement.24 Zutrau reviewed ICE‘s books and worked with Sungard
    to resolve those issues. In the course of doing so, Zutrau discovered that ICE actually
    had overpaid SunGard in the past.25 Based on Zutrau‘s discovery, SunGard waived its
    claim against ICE for delinquent payments.26
    Pleased with the work that Zutrau had done, Jansing made her a full-time job
    offer, essentially to serve as ICE‘s controller, which she accepted.27 Zutrau formally was
    given the title ―controller‖ sometime in 2002 or 2003.28
    22
    Tr. 469 (Jansing).
    23
    Tr. 9-10 (Zutrau).
    24
    Id. at 10.
    25
    Id. at 151-52.
    26
    Tr. 475-76 (Jansing).
    27
    Tr. 19 (Zutrau); Tr. 469-70 (Jansing).
    28
    Tr. 134 (Zutrau).
    9
    According to Zutrau, in the spring of 2001, after she had become a full-time ICE
    employee, Jansing also offered her equity in the Company. 29 Specifically, Zutrau alleges
    that Jansing told her that he needed the help of someone with her accounting and
    financial skills to turn the Company around and promised her an equity stake in ICE if
    she would commit herself to rehabilitating the Company until it became profitable and
    could be sold.30 Jansing purportedly further represented to Zutrau that she would share in
    the proceeds of the eventual sale of the Company in accordance with the percentage of
    her equity ownership and that, until such a sale occurred, they both would benefit from
    their efforts in line with the success of the Company.31
    Jansing acknowledges having conversations with Zutrau about the possibility of
    her obtaining equity in the Company, but maintains that they were informal and non-
    specific. According to Jansing, Zutrau approached him about obtaining equity in the
    Company.32 When she first broached the subject, he explained that granting her equity at
    that time would be difficult because of the Company‘s three other stockholders.33
    Jansing admits, however, that he thought Zutrau had done good work and told her that he
    29
    Id. at 17.
    30
    Id. at 18.
    31
    Id.
    32
    Tr. 477 (Jansing).
    33
    Id.
    10
    would consider her request, stating something along the lines of ―[i]f we can ever get
    around to it, I‘ll see what I can do.‖34
    After her initial discussion with Jansing about equity, Zutrau worked hard to
    improve the operations of the Company. She continued to serve as its controller, in
    which role she, among other things, maintained and improved ICE‘s financial and
    accounting records, issued statements and invoices, and was responsible for the
    Company‘s accounts payable and receivable.35 Before Zutrau started working at ICE, the
    Company had no reliable accounting system to track and collect receivables. 36 Zutrau
    researched software solutions to rectify that problem and discovered a software system
    called Sage, which was capable of managing ICE‘s receivables and interfacing with the
    Company‘s proprietary system.        During Zutrau‘s employment at ICE, the Company
    purchased and installed the Sage software system, which it still uses today. 37 Zutrau also
    assisted in the Company‘s sales and marketing efforts by helping to produce professional
    marketing materials and by enrolling the Company in a number of industry conferences
    each year, some of which she attended personally. 38
    34
    Id. at 477-78.
    35
    Tr. at 19 (Zutrau).
    36
    Id. at 38-39.
    37
    Id.
    38
    Id. at 35-36 (Zutrau); Tr. 485–86 (Jansing).
    11
    In addition to her work efforts, Zutrau loaned money to ICE on a number of
    occasions, even before she had acquired an equity interest.39 Around the time Zutrau
    began working for ICE, the Company had maxed out its available credit lines. 40 Zutrau
    then periodically and voluntarily would make unsecured, interest free loans to the
    Company to help cover operating expenses.         ICE repaid those loans when it had
    sufficient funds available.41   In total, during her tenure at ICE, Zutrau loaned the
    Company approximately $400,000,42 but all of those loans were repaid.43
    In early 2003, Jansing had discussions with another ICE employee, Jeff Berg, the
    Company‘s IT specialist, about the possibility of granting him equity. 44 Zutrau strongly
    opposed that possibility and wrote a lengthy letter to Jansing in February 2003 expressing
    her view that Berg was not as deserving as she was.45 In the letter, Zutrau stated that
    Berg ―put[s] in less time than me, and hasn‘t yet made a commitment to work above and
    39
    Tr. 16-17 (Zutrau).
    40
    Id. at 16.
    41
    Id. at 16-17, 315; JX 309 at 535.
    42
    See JX 309.
    43
    Tr. 315 (Zutrau).
    44
    Tr. 478 (Jansing).
    45
    JX 533. At trial, Zutrau denied being opposed to Berg receiving equity in the
    Company. Tr. 166-67. The clear import of her letter to Jansing, however, belies
    her testimony in that regard. I also credit Jansing‘s testimony that Zutrau orally
    advised him of her opposition to Berg receiving stock. Tr. 478.
    12
    beyond the normal work responsibilities.‖46 The letter also noted that ―although [Zutrau]
    gave without having a formal arrangement,‖ she had stuck to the parties‘ ―original
    understanding‖ and had ―been working for equity of some sort.‖47 Ultimately, Berg
    chose not to accept any equity in the Company, instead opting to receive a higher
    salary.48
    3.         Zutrau becomes a stockholder of ICE
    In late 2003, Zutrau followed up with Jansing about receiving stock in the
    Company. Jansing responded that he would grant her equity, but that the other three
    stockholders would need to be bought out for that to occur.49 Jansing then retained
    corporate governance attorneys (―ICE‘s Counsel‖) on behalf of ICE to issue stock to
    Zutrau, buy out the three non-participating stockholders, and reorganize ICE.
    Because there were still other stockholders in addition to Jansing, and to legitimize
    the transfer of stock to Zutrau, ICE‘s Counsel recommended that the Company adopt a
    Stock Incentive Plan (the ―Plan‖) as a vehicle to grant Zutrau stock. The Plan was
    implemented in December 2003.50 In April 2004, before any equity had been issued
    under the Plan, ICE‘s Counsel prepared a Restricted Stock Agreement (―RSA‖) to
    46
    JX 533.
    47
    Id.
    48
    Tr. 478-79 (Jansing).
    49
    Tr. 22-23 (Zutrau).
    50
    JX 24.
    13
    formalize the terms of the stock issuance to Zutrau.51 Zutrau reviewed the RSA and
    discussed its terms with ICE‘s Counsel before it was executed on April 23, 2004. 52
    Pursuant to the RSA, Zutrau received 36 shares of common stock in ICE, which
    fully vested on May 22, 2004. Among other things, the RSA contained an integration
    clause, which stated that ―[t]his Agreement together with the Plan contain the entire
    agreement and understanding of the parties relating to the subject matter hereof, and
    supersede[s] all prior agreements, understandings, representations, warranties and
    covenants of any kind between the parties with respect to this subject matter.‖53
    On May 25, 2004, ICE was reorganized and reincorporated in Delaware, and the
    original ICE Systems, Inc., the New York S corporation (―ICE NY‖), was dissolved. In
    connection with the reorganization, the three non-participating stockholders were bought
    out with funds lent to the Company by Zutrau.54 Zutrau‘s recently issued shares in ICE
    NY were converted to a 22% equity stake in ICE, the newly formed Delaware S
    corporation. Following the reorganization, Jansing owned the remaining 78% of ICE‘s
    stock.
    Around the time of the reorganization, Jansing reiterated his promise that,
    together, he and Zutrau would improve ICE so that it could be sold and they could share
    51
    JX 472; Tr. 29-30 (Zutrau).
    52
    Tr. 29-30 (Zutrau).
    53
    JX 472 § 10.
    54
    Tr. 24 (Zutrau).
    14
    the resulting proceeds.55 Zutrau further alleges that Jansing told her at that time that he
    did not want her to incur tax liabilities in connection with her equity ownership.56
    4.      ICE’s operations after Zutrau became a stockholder
    After the reorganization and issuance of stock to Zutrau, Jansing remained ICE‘s
    President and sole director.57 On August 4, 2004, Jansing executed a Unanimous Written
    Consent (the ―Consent‖), as the sole director, that (1) abolished the Plan and (2) elected
    Zutrau to serve as ICE‘s Treasurer. Zutrau‘s responsibilities as Treasurer were similar to
    her responsibilities as ICE‘s controller and included overseeing ICE‘s books and records
    and making sure that they were kept in order.58
    Both before and after the reorganization, ICE operated on a fairly informal basis.
    The Company had no written budget and did not have its books audited.59 ICE also had
    no written policy regarding business or travel expenses,60 which Jansing and certain other
    employees charged directly to Company credit cards.61 Instead, ICE had an informal
    55
    Id. at 24, 27, 30-31.
    56
    Id. at 24-25, 30-31. In an S corporation, by contrast to a C corporation, the
    stockholders, not the corporation itself, are liable for the taxes on the corporation‘s
    net earnings. 
    26 U.S.C.A. § 1363
     (2005) (―The taxable income of an S
    corporation shall be computed in the same manner as in the case of an individual
    . . . .‖).
    57
    Tr. 481-82 (Jansing); JX 196 ¶ 2.
    58
    Tr. 135-36 (Zutrau).
    59
    Tr. 195-97 (Zutrau).
    60
    
    Id. at 192-93
    ; Tr. 482 (Jansing).
    61
    Tr. 586-87 (Jansing).
    15
    policy that employees should be mindful of their expenditures and generally avoid
    expensive meals and lodging.62 Zutrau typically reviewed business expenses charged by
    Company employees as well as other payments made by the Company when she entered
    them into ICE‘s accounting system.63 If Zutrau found any charges or payments that she
    considered to be inappropriate, such as charges or payments for personal or non-business
    expenses, she brought them to Jansing‘s attention.64 In that regard, during her tenure at
    ICE, Zutrau prompted Jansing to reimburse ICE for a number of personal expenses he
    had charged to his Company credit card.65 For his part, Jansing maintains that those
    expenses were negligible and amounted to no more than a few thousand dollars.66
    Similarly, ICE lacked a formal policy on compensation.67 Zutrau provided some
    input on that topic,68 but Jansing made the ultimate determination regarding how much to
    pay employees, including himself and Zutrau, both in salary and bonuses.69
    After becoming a stockholder, Zutrau continued to make periodic loans to the
    Company and, in addition, used her creditworthiness to benefit ICE on several occasions.
    62
    Tr. 192-93 (Zutrau); Tr. 482-83 (Jansing).
    63
    Tr. 37, 341 (Zutrau).
    64
    
    Id. at 37
    .
    65
    
    Id. at 37-38
    .
    66
    Tr. 483-84.
    67
    Tr. 191 (Zutrau); Tr. 484 (Jansing).
    68
    Tr. 191 (Zutrau).
    69
    Id.; Tr. 485 (Jansing).
    16
    In December 2004, Jansing and Zutrau signed as co-guarantors on ICE‘s new five-year
    office lease, which commenced in early 2005.70     In that same month, Zutrau signed for
    and co-guaranteed, with Jansing, an auto loan in the Company‘s name for a truck to be
    used by Jansing.71 In February 2007, Zutrau obtained and, together with Jansing, co-
    guaranteed a $250,000 business line of credit for ICE with Citibank, N.A. (the ―Credit
    Line‖).72 The funding made available to ICE from the Credit Line obviated the need for
    Zutrau to make personal loans to the Company.73 In each of these instances, however,
    Zutrau‘s creditworthiness facilitated the Company‘s actions because Jansing had poor
    personal credit.74
    In early 2005, Jansing hired an individual named Walter Lotspeich to serve as a
    ―relationship manager.‖75 In that sales and marketing role, Lotspeich was responsible
    both for maintaining ICE‘s existing business relationships and for attempting to establish
    new ones. Jansing previously had interacted with Lotspeich in various business settings,
    including as an employee of one of ICE‘s clients, and had developed a good working
    relationship with him.76 Each party to this dispute alleges that the other party was
    70
    JX 36.
    71
    Tr. 32 (Zutrau); Tr. 496 (Jansing).
    72
    Tr. 32, 52 (Zutrau); Tr. 500 (Jansing).
    73
    Tr. 52 (Zutrau).
    74
    
    Id. at 33-34
    ; Tr. 496, 572-73 (Jansing).
    75
    Tr. 36-37 (Zutrau).
    76
    Tr. 514-16 (Jansing).
    17
    concerned that Jansing and Lotspeich‘s pre-existing relationship would hinder Jansing‘s
    ability to supervise Lotspeich effectively, and insisted that Zutrau serve as his direct
    supervisor.77 Regardless of who, in fact, proposed that arrangement, in February of 2005,
    Zutrau‘s job duties were expanded to include supervising Lotspeich and overseeing the
    sales and marketing functions of the Company. As part of that division of duties, Jansing
    and Zutrau agreed that Jansing would focus on the Company‘s internal operations.78
    Around that time, Zutrau also was given the title of ―executive vice president.‖79
    When Zutrau became more involved in the Company‘s marketing efforts, she
    helped organize an annual golf outing that ICE hosted for marketing purposes.80 She also
    assisted in various giveaways and other marketing efforts, such as creating promotional
    ICE gear.81 In 2005 and 2006, the Company added approximately eighty new clients and
    successfully negotiated contracts with additional business partners. Zutrau signed on a
    few additional clients herself, but Lotspeich primarily was responsible for making sales
    presentations to and signing new clients.82 In early to mid-2007, ICE was pursuing
    77
    Tr. 213, 216-17 (Zutrau); Tr. 517-18 (Jansing).
    78
    Tr. 216-17 (Zutrau); Tr. 518 (Jansing).
    79
    Tr. 134 (Zutrau); Tr. 481 (Jansing).
    80
    Tr. 300-01 (Zutrau); JX 554, 618, 621, 622.
    81
    Tr. 493 (Jansing).
    82
    Tr. 222-23 (Zutrau); Tr. 520-21 (Jansing).
    18
    several banks in an effort to switch them from Broadridge to ICE, including M&I,
    Investors Bank & Trust, US Bank, LaSalle Bank, Mitsubishi Trust, and Mizuho Trust.83
    Between 2000 and 2006, the Company had grown significantly larger and more
    successful. In 2000, ICE‘s gross revenues were $652,000 and the Company had over $1
    million in long term debt.84 By 2006, gross revenues had risen to approximately $2.6
    million and the Company had paid off nearly all of its long term debt.85 Moreover, by the
    end of 2006, the Company had been profitable for two consecutive years.86 As ICE grew
    more successful, Jansing‘s and Zutrau‘s compensation also increased. In 2000, Zutrau
    and Jansing were compensated at the annual rates of $75,000 and $85,000, respectively.
    By 2006, Zutrau and Jansing‘s base annual salaries had grown to $180,000 and
    $200,000.87 Moreover, in that year, Zutrau and Jansing collectively received more than
    $1 million from ICE in total compensation, distributions, and benefits.
    5.      Companies express interest in acquiring ICE
    Due to its success, ICE received expressions of interest from a few potential
    acquirers in 2006. In January of that year, Jansing and Zutrau met with the CEO and
    another senior executive from Institutional Shareholder Services (―ISS‖), which
    specializes in providing proxy voting recommendations to trust institutions based on their
    83
    Tr. 224-27 (Zutrau); Tr. 537-39 (Jansing); JX 293 at 22.
    84
    JX 8.
    85
    JX 293 Exs. 5.0, 5.1.
    86
    
    Id.
     Ex. 5.1.
    87
    JX 518.
    19
    preferred investment strategies.88   Although the discussions were informal, the ISS
    executives expressed interest in the possibility of partnering with or acquiring ICE.89
    Jansing ultimately decided not to pursue a transaction with ISS, instead adopting a ―wait
    and see‖ approach.90
    In November 2006, ICE also received an expression of interest from
    Computershare Limited (―Computershare‖), a multinational company that engaged in
    limited proxy distribution activities in the United States.91 Computershare expressed
    interest in acquiring ICE so that it could leverage ICE‘s business and technology to
    expand its operations in the U.S. proxy services sector. From November 2006 through
    May 2007, Jansing and Zutrau participated in discussions with Computershare regarding
    a potential acquisition.92   Contemporaneous notes taken by Zutrau as well as notes
    emailed to Jansing and Zutrau by a Computershare representative indicate that, at a
    meeting held in late February or early March of 2007, the parties discussed the possibility
    of Computershare acquiring all of the equity in ICE for up to $25 million in total
    consideration, consisting of $8 million in cash upfront with a potential $17 million earn-
    88
    Tr. 40-42 (Zutrau).
    89
    
    Id. at 41
    .
    90
    
    Id. at 43-44
    .
    91
    
    Id. at 44
    ; Zutrau Del. Dep. 189; Paul Conn Dep. 7.
    92
    Tr. 45-46 (Zutrau).
    20
    out.93 Computershare never made a firm offer to acquire the Company, however, and
    discussions between ICE and Computershare terminated without a deal being reached.94
    6.     Zutrau is Terminated from ICE
    Despite Zutrau‘s contributions to the Company, Jansing testified that a negative
    side of her involvement emerged in the 2004–2007 timeframe. According to Jansing,
    Zutrau did not get along well with the Company‘s other employees and had an abrasive
    management style that regularly brought her into conflict with the people under her. 95
    For example, on one occasion, Zutrau insisted that Jansing write up an employee for
    insubordination, which he did, to his later regret.96 The employee subsequently resigned
    because she felt Zutrau had targeted her unfairly.97     Zutrau also had a tendency to
    micromanage the employees who reported to her. Ultimately, that caused Lotspeich to
    93
    JX 480, 481; see also Tr. 46-48 (Zutrau).
    94
    Tr. 524 (Jansing). Zutrau claims that in late May or early June 2007, Garet Hill, a
    consultant who had been retained by Computershare, made a verbal final offer to
    Jansing on behalf of Computershare to acquire the Company for $25 million. Tr.
    236-37. There is no documentary evidence that such an offer was made, however,
    and Zutrau admits that she was not present when the purported offer was
    communicated to Jansing and that Jansing did not discuss the details of the offer
    with her. Rather, she alleges only that Jansing told her that some kind of an offer
    had been made. 
    Id. at 237-38
    . Jansing, Hill, and Paul Conn, a Computershare
    executive who participated in the negotiations with ICE, however, all testified that
    Computershare never made a final offer to acquire ICE. Tr. 524 (Jansing); Hill
    Dep. 45-46, 64; Conn Dep. 132-33. Having considered the available evidence, I
    find that no such ―final‖ or firm offer was ever made.
    95
    Tr. 512-13.
    96
    
    Id. at 513-14
    .
    97
    
    Id. at 514
    .
    21
    threaten to leave the Company, citing a desire for greater autonomy, among other
    things.98
    Zutrau‘s management style also conflicted with that of Jansing, who gave priority
    to employee morale. Although Jansing had the final say, he and Zutrau clashed over a
    variety of issues such as whether certain employees should be required to clock in and
    out.99 They also had disagreements regarding the salary and bonuses employees should
    receive, with Jansing generally wanting to pay employees more. 100 Zutrau‘s supervision
    of Lotspeich became another source of tension between her and Jansing. After Lotspeich
    was placed under Zutrau‘s supervision, she attempted to restrict any direct
    communication between Lotspeich and Jansing, apparently concerned that such
    communications would undermine her authority.101         Indeed, if Zutrau discovered
    Lotspeich and Jansing communicating without her knowledge, even about non-work-
    related matters such as a sporting event, she became irate and proceeded to chastise one
    or both of them.102
    By June of 2007, Jansing had concluded that Zutrau was a ―toxic element in the
    office‖ and resolved to terminate her.103 Shortly before that, Zutrau had been diagnosed
    98
    Lotspeich Dep. 60-61; Tr. 209-12 (Zutrau); JX 512.
    99
    Tr. 529 (Jansing); Lotspeich Dep. 72-76.
    100
    Tr. 485 (Jansing).
    101
    See 
    id. at 517, 519-20
    ; JX 476, 544, 545, 547.
    102
    See Tr. 519-20 (Jansing); JX 476, 544.
    103
    Tr. 529, 567 (Jansing).
    22
    with metastatic cancer, for which she was scheduled to go on medical leave sometime in
    mid-June.104 Zutrau had postponed her medical leave until the end of June, however, to
    help prepare for an internal financial audit of the Company, which one of the Company‘s
    clients had requested.105 Jansing was aware of Zutrau‘s diagnosis as well as her intention
    to take a medical leave of absence.106
    On June 19, 2007, Jansing removed Zutrau‘s name and signatory power from all
    Company bank accounts, a credit card account, and a retirement benefits administration
    account, but left Zutrau‘s name as a co-guarantor on the Credit Line. On that same day,
    Jansing withdrew the full $250,000 available on the Company‘s Credit Line and placed it
    in his personal Citibank account. Jansing testified that his banker at Citibank advised
    him to hold that amount in his personal account until a new credit line could be
    approved.107 According to Zutrau, however, Jansing made it impossible, by doing so, for
    Zutrau to remove herself as a guarantor on the Credit Line.108 The Company made the
    interest payments on the Credit Line after Jansing‘s withdrawal.
    104
    Tr. 86 (Zutrau).
    105
    
    Id.
    106
    At trial, Jansing denied knowing about Zutrau‘s planned medical leave, Tr. 570-
    71, but I consider that testimony unreliable. In a prior deposition in the related
    New York Action, Jansing admitted that Zutrau requested to be able to take time
    off to deal with her medical condition and stated that he approved that request.
    Jansing N.Y. Dep. 133-34.
    107
    Tr. 500-01.
    108
    Tr. 87-88.
    23
    On June 20, 2007, Jansing officially terminated Zutrau without giving her any
    prior notice. Rather, when Zutrau arrived at the Company, she discovered that the locks
    had been changed.109 Although she attempted to speak with Jansing over the phone, he
    did not take or return her call.110 Instead, Jansing faxed Zutrau a formal termination letter
    sometime that day.111 He also did not provide Zutrau with any severance pay and
    cancelled her healthcare coverage.112
    On June 22, 2007, Jansing made a $271,000 down payment, including closing
    costs, on a new home in Southampton, New York.113 The amount of the down payment
    is similar to the amount Jansing withdrew from the Credit Line and placed into his
    Citibank account two days earlier, but Zutrau failed to prove that the two transactions
    were related. The funds for the down payment came from Jansing‘s personal bank
    account at United States Trust, not his Citibank account.114 After he had withdrawn the
    funds from the Credit Line, Jansing maintained the balance in his Citibank account at
    109
    Tr. 80 (Zutrau).
    110
    Tr. 569 (Jansing).
    111
    
    Id. at 567-68
    ; JX 94.
    112
    Tr. 585 (Jansing).
    113
    
    Id. at 509-12
     (Jansing); JX 341, 482.
    114
    Tr. 509-12 (Jansing); JX 482.
    24
    approximately $250,000, and at all times greater than $240,000, until he used the funds in
    that account to repay the balance on the Credit Line on November 27, 2007.115
    Citibank records subpoenaed by Zutrau indicate that Jansing did not apply for a
    new credit line with Citibank in or after June 2007.116 Rather, Jansing applied for an
    extension of the existing Credit Line in October 2008.117         Citibank approved that
    application in December 2008 and expanded the Credit Line to $500,000. By that time,
    Zutrau had been removed as a co-guarantor.118
    7.       ICE’s operations after Zutrau’s termination
    Following Zutrau‘s termination, Jansing hired Eric Henriksen to perform many of
    the day-to-day bookkeeping functions for which Zutrau had been responsible, including
    paying bills, tracking collections, and invoicing.119 Jansing also began to rely on Maurice
    Kalaygian, Jansing‘s personal accountant, to serve as the Company‘s tax accountant.120
    Jansing did not appoint a replacement Treasurer.121
    115
    JX 692; Tr. 502-03 (Jansing). Jansing apparently intended to keep the amount in
    the Citibank account above $250,000 until the Credit Line was repaid, and the
    handful of times the amount in that account dipped below $250,000 resulted from
    poor bank management on his part. Tr. 502-03 (Jansing).
    116
    See JX 221.
    117
    JX 221 at 30-32.
    118
    Tr. 250 (Zutrau); Tr. 502 (Jansing).
    119
    Tr. 582-83 (Jansing).
    120
    
    Id. at 583-84
    .
    121
    
    Id. at 585-86
    .
    25
    ICE encountered some accounting difficulties after Zutrau‘s termination. First,
    ICE experienced significant problems with the Sage accounting software it had been
    using. Among other things, those problems threatened the integrity of ICE‘s historical
    accounting data and prevented the Company from keeping its accounting records up-to-
    date.122 ICE retained an outside computer consultant, Exeplex, to assess these problems
    and make recommendations for how to resolve them. Exeplex ultimately recommended
    that the Company take several actions, including catching up on previously released Sage
    upgrades, which it did.123 The Company also paid for Henriksen to receive formal
    training in Sage.124 In addition, the record shows that Zutrau had experienced difficulties
    with Sage during her time at ICE, due at least in part to ICE‘s failure regularly to update
    its software.125
    Second, Jansing and Henriksen initially had trouble determining how to generate
    the Sungard revenue sharing reports. Zutrau previously had been responsible for that
    function and there were no written procedures in place as to how to generate the
    reports.126 At one point, Henriksen asked Zutrau to help with the Sungard account.
    Zutrau offered to provide assistance, but only if she would be compensated. Jansing and
    122
    
    Id. at 529-32
    ; JX 653, 654.
    123
    Tr. 531-32 (Jansing); JX 653, 654.
    124
    Tr. 531 (Jansing).
    125
    JX 612.
    126
    Tr. 533 (Jansing).
    26
    Henriksen, with assistance from Exeplex, eventually resolved the issues related to
    Sungard independently.127
    In most other respects, ICE‘s operations remained similar to how they had been
    before Zutrau‘s termination. As ICE‘s sole director, president, and majority stockholder,
    Jansing continued to have the authority to make all major decisions on behalf of the
    Company, including compensation and bonus decisions for himself and ICE‘s
    employees.128 ICE continued to engage in various marketing activities begun while
    Zutrau was with ICE, such as the annual golf outing, and Lotspeich remained the primary
    driver behind the Company‘s direct sales efforts.129 Although Lotspeich pursued the
    bank leads ICE had identified in the first half of 2007, his efforts did not produce any
    additional clients.130 Certain of the targeted banks were acquired by other banks during
    that same timeframe.131
    Following Zutrau‘s termination, ICE had further contact with Computershare and
    ISS. About a month after the termination, Hil sent Jansing an email referencing ongoing
    strategic discussions between Computershare and ICE and telling Jansing to ―let me
    know if you need a buyer for the 20% equity position,‖ an apparent reference to Zutrau‘s
    127
    
    Id.
    128
    
    Id. at 485
    .
    129
    
    Id. at 520, 537-39
    ; JX 202, 364, 378, 668.
    130
    Tr. 537-39 (Jansing); JX 650.
    131
    Tr. 226-27 (Zutrau); Tr. 538-39 (Jansing); JX 643, 674.
    27
    minority stake.132 Later, in March 2008, Zutrau approached Computershare to gauge
    their interest in acquiring her equity in ICE.133 Computershare expressed some interest
    initially and took steps toward executing a non-disclosure agreement.134 According to
    Zutrau, Computershare contacted Jansing at some point during their discussions and then
    abruptly ceased its discussions with her.135 Shortly thereafter, Zutrau alleges that Jansing,
    through counsel, offered her $150,000 for her shares in ICE.136 Jansing denies ever
    making such an offer.137
    In 2009, ISS again approached Jansing about acquiring ICE. After preliminary
    due diligence, ISS submitted a non-binding indication of interest in acquiring ICE for
    132
    JX 100. At trial, Jansing claimed that this statement referred to earlier
    conversations regarding Computershare purchasing an unrelated minority stake in
    ICE. Tr. 525-27 (Jansing). Based on the timing and phrasing of the email,
    however, I find that it was more likely a reference to Zutrau‘s equity position. See
    Tr. 49-52 (Zutrau).
    133
    Tr. 242 (Zutrau).
    134
    
    Id. at 127
    ; JX 127. In an internal Computershare email dated March 25, 2006,
    Conn wrote ―[w]e might be able to pick this up [i.e., Zutrau‘s shares] for circa
    $500K or $500K-$1M (vs $4M+ If you assumed we‘d had any interest in paying
    $20-25M for the whole company, which we didn‘t. We thought it was worth
    approx $10M).‖ JX 127.
    135
    Tr. 242, 127.
    136
    
    Id. at 243
    .
    137
    Tr. 528.
    28
    $2.5 million, with a maximum earnout potential of $4 million. 138 But ISS terminated
    those discussions after its parent company was acquired.139
    In terms of overall performance, ICE has experienced slight growth since 2006,
    with gross revenues for the past several years averaging at or just under $3 million per
    year.140 ICE‘s most profitable year on record was 2009, when revenues spiked due to
    certain non-recurring business and the Company became more current on its receivables
    resulting in a net profit of nearly $1 million.141 From 2010 to 2012, the last year for
    which the parties provided financial information, ICE recorded an overall net loss of
    approximately $200,000 and operated at a loss in two of those three years.142
    The parties dispute the reasons for ICE‘s recent lack of profitability. Zutrau
    blames it on, among other things, mismanagement, wasteful spending, and
    overcompensation of Jansing and ICE employees, citing overall net increases in payroll,
    fringe benefit, and travel and entertainment expenses.143 Jansing attributes the increases
    in ICE‘s payroll and fringe expenses to its expanded staff, which has grown by three or
    four employees since 2006 and currently stands at thirteen,144 and to ever increasing
    138
    JX 375.
    139
    Tr. 49 (Zutrau).
    140
    JX 293 Ex. 5.1.
    141
    Id.; see Tr. 539-40 (Jansing).
    142
    JX 293 Ex. 5.1.
    143
    See id.; Tr. 94-96, 106-09 (Zutrau).
    144
    See Tr. 108, 318 (Zutrau); Tr. 449 (Jansing).
    29
    healthcare costs.145 Jansing also dismisses as insignificant the travel and entertainment
    expenses that Zutrau questions. Instead, he emphasizes that ICE‘s bottom line also has
    suffered due to increased competition from Broadridge, which has forced ICE to pay for
    and provide additional free services to its clients.146
    In her complaint, Zutrau challenges, among other things, a wide array of the
    decisions Jansing made and actions he took in running the Company after her
    termination, claiming they constituted breaches of his fiduciary duties.          To avoid
    unnecessary repetition, I defer until the analysis portion of this Opinion many of the other
    facts pertinent to the specific acts and decisions that Zutrau disputes.
    8.     The New York Action
    In March of 2008, Zutrau sent a formal request to inspect books and records of
    ICE. Following Jansing‘s refusal to comply with that request, Zutrau commenced a
    books and records action against Jansing and the Company in the Supreme Court of the
    State of New York for the County of Suffolk (the ―New York Court‖). On August 1,
    2008, the New York Court ordered Jansing to produce ICE‘s responsive books and
    records to Zutrau.147
    In September 2009, Zutrau filed another complaint against Jansing and ICE with
    the New York Court, broadly asserting: (1) direct claims challenging her termination; and
    (2) derivative claims based on numerous actions taken by Jansing in the course of
    145
    Tr. 534-35.
    146
    
    Id. at 449-54, 534-35
    .
    147
    JX 140.
    30
    running the Company (the ―New York Action‖).148 One of the direct claims Zutrau
    brought against Jansing was for breach of an alleged oral agreement to employ her until
    the Company could be sold.
    In October 2011, the New York Court issued an opinion on Jansing and ICE‘s
    motion for summary judgment.149       In that opinion, the New York Court dismissed
    Zutrau‘s derivative claims without prejudice, holding that they needed to be brought in a
    separate action.150 Zutrau later reasserted those derivative claims and others in this
    action. The New York Court also granted summary judgment in favor of Jansing on
    Zutrau‘s breach of contract claim, based on the integration clause in the RSA.151
    The remaining claims in the New York Action were tried in July and September
    2012. In its post-trial opinion, issued in March 2013, the New York Court entered
    judgment against Zutrau on all but one of her remaining claims.152 The one claim on
    which the court ruled in Zutrau‘s favor was a claim for $60,307 that remained in Zutrau‘s
    accumulated capital account at ICE.153 In its opinion, the New York Court made several
    other findings and rulings that are relevant to this action, including that the bonuses
    Jansing received in the years following Zutrau‘s departure were not, as Zutrau claimed,
    148
    JX 672.
    149
    Zutrau v. Ice Sys., Inc., 
    2011 WL 5137152
     (N.Y. Sup. Ct. Oct. 28, 2011).
    150
    
    Id. at *4
    .
    151
    
    Id. at *3-4
    .
    152
    Zutrau v. Ice Sys., Inc., 
    2013 WL 1189213
     (N.Y. Sup. Ct. Mar. 20, 2013).
    153
    
    Id. at *8
    .
    31
    disguised stockholder distributions as to which she was entitled to receive her pro rata
    share.154 The New York Court further held that any challenges to the amounts of the
    bonuses themselves would need to be pursued as derivative claims in this action.155 The
    court also held that a pro rata share of the stockholder distributions that ICE actually did
    make after Zutrau‘s termination had been credited properly to Zutrau‘s accumulated
    capital account. As a result, the Court awarded to Zutrau as damages the approximately
    $60,307 that remained in that account.156
    9.      The Reverse Stock Split
    In December 2011, after the New York Court had dismissed the derivative claims
    without prejudice and before the commencement of this action, Jansing retained Farrell
    Fritz, P.C. as counsel to advise him regarding how to accomplish a reverse stock split.157
    On January 13, 2012, Jansing, through counsel, engaged Duff & Phelps, LLC for the
    purpose of ―estimating [the] Fair Value of 100 percent of the Shareholders‘ Equity of ICE
    Systems as of a current date to be provided by [Farrell Fritz].‖158
    On June 11, 2012, after the filing of this action and shortly before his answer was
    due, Jansing filed an amendment to ICE‘s Certificate of Incorporation (―COI‖) purporting
    to effect a reverse stock split of all outstanding shares of the Company‘s common stock
    154
    
    Id. at *6
    .
    155
    
    Id. at *7
    .
    156
    
    Id. at *6-8
    .
    157
    JX 496.
    158
    JX 497.
    32
    (the ―Reverse Stock Split‖), thereby eliminating Zutrau‘s ownership interest in ICE.
    Jansing relied on a Duff & Phelps report dated June 11, 2012 as the basis for valuing
    Zutrau‘s 22% interest in the Company. Duff & Phelps estimated the fair market value of
    100% of the equity in the Company as of June 5, 2012 as being $2,217,233.159 Thus, in
    connection with the Reverse Stock Split, ICE valued Zutrau‘s approximately 22% interest
    at $495,779, reflecting her pro rata share of the Duff & Phelps valuation with no
    minority discount. ICE sent Zutrau a check for that amount, but she never deposited it.160
    Of relevance to this action, the New York Court, in its post-trial opinion, rejected
    for lack of evidence an argument by Jansing that the $60,307 left in Zutrau‘s accumulated
    capital account already had been incorporated into ICE‘s valuation of Zutrau‘s equity
    interest for purposes of the Reverse Stock Split.161 On that basis, the Court awarded
    Zutrau $60,307 in damages, notwithstanding the $495,779 that had been tendered to her
    in connection with the Reverse Stock Split.
    C.      Procedural History
    On April 25, 2012, Zutrau commenced this litigation by filing a verified complaint
    against Jansing in which she effectively reasserted the derivative claims that had been
    severed from the New York Action. Those claims challenged the manner in which
    Jansing ran the Company following her termination. Zutrau subsequently amended her
    complaint.
    159
    JX 500 at 8.
    160
    JX 501; Tr. 131 (Jansing).
    161
    Zutrau, 
    2013 WL 1189213
    , at *8.
    33
    On June 19, 2012, following the Reverse Stock Split, Jansing moved to dismiss
    Zutrau‘s amended complaint on the grounds that Zutrau lacked standing to pursue her
    derivative claims because she no longer owned ICE stock. On August 3, 2012, Zutrau
    filed a second amended and supplemental complaint that addressed the Reverse Stock
    Split. The new pleading asserted derivative and direct claims for breach of fiduciary duty
    and direct claims for failure to pay fair value for Zutrau‘s cashed-out stock under 8 Del.
    C. § 155 and for equitable fraud and negligent misrepresentation.
    On September 21, 2012, Jansing moved to dismiss the second amended and
    supplemental complaint for failure to state a claim and on res judicata and collateral
    estoppel grounds.162 In a Memorandum Opinion issued on March 18, 2013, I held that
    Jansing had failed to show that dismissal of any of the claims asserted by Zutrau was
    warranted and denied Jansing‘s motion in its entirety.163
    On April 2, 2013, Jansing filed his answer to the second amended and
    supplemental complaint.       In that pleading, Jansing also asserted two verified
    counterclaims, the first of which he later withdrew. The remaining counterclaim sought a
    162
    In his reply brief in support of the motion to dismiss, Jansing raised several
    additional arguments against Zutrau‘s equitable fraud and negligent
    misrepresentation claims, including that they constituted an impermissible
    ―bootstrap‖ of the breach of contract claim she asserted in the New York Action
    and ―face[d] serious laches and statute of limitations obstacles.‖ Def.‘s Reply Br.
    in Supp. of the Mot. to Dismiss Pl.‘s Second Am. Compl. 6-8. Because those
    arguments had not been addressed in Jansing‘s opening brief, however, I deemed
    them to be waived for purposes of his motion to dismiss. Zutrau v. Jansing, 
    2013 WL 1092817
    , at *6 (Del. Ch. Mar. 18, 2013).
    163
    Zutrau, 
    2013 WL 1092817
    , at *6.
    34
    setoff of the $60,307 in damages awarded in the New York Action against any amount
    awarded to Zutrau in connection with the Reverse Stock Split.
    On May 15, 2013, Zutrau filed her third amended and supplemental verified
    complaint (the ―Complaint‖), adding claims challenging the amount of Jansing‘s
    compensation.
    In a pre-trial conference held on July 25, 2013, the Court heard argument on two
    motions to compel filed by Zutrau as well as a motion in limine by Jansing to exclude the
    amended report of Zutrau‘s valuation expert, Roy D‘Souza. The Court ordered Jansing
    to produce his personal tax returns in response to Zutrau‘s second motion to compel, but
    reserved decision on the remaining motions and asked the parties to address any issues
    that remained outstanding in post-trial briefing.
    From July 31 to August 2, 2013, I presided over a three-day trial in this action.
    After extensive post-trial briefing, counsel presented their final arguments on November
    21, 2013. This Opinion constitutes my post-trial findings of fact and conclusions of law
    in this matter.
    D.      Parties’ Contentions
    Zutrau asserts numerous claims against Jansing related to his conduct in running
    the Company after her termination and his execution of the Reverse Stock Split. As to
    Jansing‘s conduct in running the Company, Zutrau has asserted a derivative claim for
    breach of fiduciary duty, challenging a broad array of Jansing‘s actions and decisions.
    Specifically, Zutrau claims that Jansing breached his fiduciary duties by, among other
    things, failing to replace her with someone who could provide competent financial
    35
    oversight of the Company, paying unreasonable compensation to himself and his
    employees, causing ICE to pay for his personal expenditures, and wasting ICE‘s
    corporate assets.
    Regarding the Reverse Stock Split, Zutrau brought a direct claim for breach of
    fiduciary duty, asserting that Jansing executed the Reverse Stock Split for the improper
    purpose of depriving her of derivative standing, thereby rendering the Reverse Stock
    Split invalid. Alternatively, Zutrau alleges that the Reverse Stock Split was executed at
    an unfair and inadequate price, in breach of Jansing‘s fiduciary duties and in violation of
    8 Del. C. § 155. Zutrau also argues that Jansing is liable for equitable fraud because he
    previously had represented to her that she would retain her equity in ICE until the
    Company could be sold, at which time she would share in the profits of the sale on a pro
    rata basis.164 As a remedy for Jansing‘s alleged breaches of fiduciary duty and equitable
    fraud, Zutrau seeks rescission of the Reverse Stock Split and dissolution of the Company.
    Alternatively, Zutrau requests that the Court award money damages to her and to ICE as
    compensation for Jansing‘s wrongful conduct.
    In his defense, Jansing contends that most of Zutrau‘s claims regarding his
    running of ICE after her termination challenge disinterested business decisions and,
    therefore, are protected by the business judgment rule and by the Company‘s exculpatory
    164
    The Complaint characterizes Zutrau‘s fraud claim as being one for ―Equitable
    Fraud / Negligent Misrepresentation.‖ Compl. 22. Zutrau, however, made no
    reference to her claim for negligent misrepresentation at all in her post-trial briefs.
    Thus, she has waived that aspect of her fraud claim. Emerald P’rs v. Berlin, 
    726 A.2d 1215
    , 1224 (Del. 1999) (―Issues not briefed are deemed waived.‖).
    36
    charter provisions adopted pursuant to 8 Del. C. § 102(b)(7). For other decisions that
    Zutrau challenges, Jansing alleges that he relied in good faith upon the advice of experts
    and is thus shielded from liability under 8 Del. C. § 141(e). As to Zutrau‘s challenge to
    his compensation, Jansing avers that the compensation he received at the Company was
    reasonable, as confirmed by the analysis and report submitted by his compensation
    expert. Jansing attempts to brush off Zutrau‘s remaining claims that he caused the
    Company to pay for his personal expenditures as largely unsubstantiated and, in any
    event, involving amounts that are de minimis.
    As to the Reverse Stock Split, Jansing claims that he initiated it as a means of
    bringing closure to the contentious relationship between the parties and not to deprive
    Zutrau of derivative standing. In that regard, Jansing emphasizes that he has not objected
    to Zutrau litigating the derivative claims for the purpose of determining her pro rata
    share of the value of those claims at the time of the Reverse Stock Split.                He
    acknowledges that those claims could entitle Zutrau to additional consideration. Jansing
    also contends that the Duff & Phelps report fairly valued the equity of the Company, has
    not been rebutted effectively, and provided an appropriate basis for valuing Zutrau‘s
    interest. In addition, Jansing urges this Court to reject Zutrau‘s claims for equitable fraud
    because the facts are not as Zutrau alleges, Zutrau failed to prove the elements of
    equitable fraud, and the fraud claim is barred by the statute of limitations and the doctrine
    of laches.
    Jansing also asserts that the $60,307 left in Zutrau‘s accumulated capital account,
    which the New York Court awarded to Zutrau as damages, already had been incorporated
    37
    into ICE‘s valuation of Zutrau‘s equity interest for purposes of the Reverse Stock Split.
    Thus, in a counterclaim, Jansing seeks a setoff of the $60,307 from any amount awarded
    to Zutrau in connection with the Reverse Stock Split.165
    II.     ANALYSIS
    In this analysis, I first consider Zutrau‘s claim against Jansing for equitable fraud.
    I then address Zutrau‘s derivative claim for breach of fiduciary duty based on Jansing‘s
    conduct in running the Company following her termination. Next, I examine Zutrau‘s
    claims challenging the validity and fairness of the Reverse Stock Split. Finally, I address
    the appropriate relief for any wrong Zutrau has established and Jansing‘s counterclaim
    for a monetary setoff from any amount awarded to Zutrau in connection with the Reverse
    Stock Split.
    A.         Equitable Fraud
    In Delaware, the elements of common law fraud are as follows: ―(1) a false
    representation, usually one of fact, made by the defendant; (2) the defendant‘s knowledge
    or belief that the representation was false, or was made with reckless indifference to the
    truth; (3) an intent to induce the plaintiff to act or to refrain from acting; (4) the plaintiff's
    action or inaction taken in justifiable reliance upon the representation; and (5) damage to
    165
    In response, Zutrau has alleged that, but for improper and self-interested
    accounting by Jansing and his accountant, her accumulated capital account would
    have contained an additional $118,461. Thus, Zutrau denies that Jansing is
    entitled to deduct the New York Court‘s award of $60,307 from any amounts that
    she is owed in connection with the Reverse Stock Split.
    38
    the plaintiff as a result of such reliance.‖166 The elements of equitable fraud are the same
    as those of common law fraud, except that ―there is no requirement that the defendant
    have known or believed its statement to be false or to have made the statement in reckless
    disregard of the truth.‖167 In contrast to common law fraud, however, ―equitable fraud
    can only be applied in those cases in which one of the two fundamental sources of equity
    jurisdiction exist: (1) an equitable right founded upon a special relationship over which
    equity takes jurisdiction, or (2) where equity affords its special remedies, e.g., ‗rescission,
    or cancellation; where it is sought to reform a contract . . . or to have a constructive trust
    decreed.‘‖168
    Zutrau alleges that Jansing committed equitable fraud by making false promises to
    her in conversations between the two in 2001, when he offered her equity in ICE, and in
    2004, around the time she received that equity. According to Zutrau, in 2001, Jansing
    promised her that if she would dedicate herself to rehabilitating the Company until it was
    profitable and could be sold, he would grant her equity and, together, the parties would:
    (1) benefit from their efforts in line with the success of the Company; and (2) remain
    stockholders of the Company until the sale of ICE to a third party, at which point they
    would share in the sale proceeds according to their respective percentages of equity
    166
    Zirn v. VLI Corp., 
    681 A.2d 1050
    , 1060 (Del. 1996) (citing Gaffin v. Teledyne,
    Inc., 
    611 A.2d 467
    , 472 (Del. 1992)) (emphasis omitted).
    167
    
    Id.
     (citing Stephenson v. Capano Dev., Inc., 
    462 A.2d 1069
    , 1074 (Del. 1983)).
    168
    U.S. W., Inc. v. Time Warner Inc., 
    1996 WL 307445
    , at *26 (Del. Ch. June 6,
    1996) (citing 37 Am. Jur. 2d Fraud and Deceit § 220 (1968)).
    39
    ownership. Jansing allegedly reiterated those two promises in 2004, when Zutrau was
    granted stock in the Company.
    Zutrau avers that those promises were later broken and proven false when Jansing
    effected the purported Reverse Stock Split in June of 2012 and froze out her shares,
    because after that she could no longer benefit from the success of the Company through
    distributions or otherwise and would be unable to share in the proceeds of a sale of the
    Company to a third party. Zutrau claims that she relied to her detriment on Jansing‘s
    false promises by investing herself completely in the Company and foregoing other
    opportunities. On that basis, she contends that Jansing is liable for equitable fraud for the
    false promises that he made to her.
    Jansing contests the factual underpinnings of Zutrau‘s equitable fraud claim,
    denying, for example, that he made the promises that she claims he did. Even if Jansing
    did make those promises, however, Zutrau has failed to prove a claim of equitable fraud.
    As an initial matter, Zutrau‘s fraud claim appears to be an impermissible attempt to
    ―bootstrap‖ the breach of contract claim she asserted in the New York Action. There,
    Zutrau alleged that she and Jansing had entered into an oral agreement based on a
    promise he made to her in 2001, and reiterated in 2004, that he would employ her for as
    long as she owned stock in ICE.169 The New York Court ultimately dismissed Zutrau‘s
    breach of contract claim based on the integration clause in the RSA.170 Based on the
    169
    Zutrau v. Ice Sys., Inc., 
    2011 WL 5137152
    , at *3 (N.Y. Sup. Ct. Oct. 28, 2011).
    170
    
    Id. at *4
    .
    40
    timing and nature of the promises that Zutrau challenges in her equitable fraud claim
    here, it is reasonable to infer that they were part of the same alleged oral agreement that
    she asserted in the New York Action.171 The law is clear, however, that a party who has
    asserted a breach of contract claim may not ―bootstrap‖ that claim into a claim of fraud,
    merely by asserting that the promises underlying the contract were made fraudulently. 172
    Even if, however, the representations at issue here are treated as distinct from
    those underlying the breach of contract claim asserted in the New York Action, Zutrau
    still has failed to prove a claim of equitable fraud. Specifically, Zutrau has failed to
    prove that Jansing made a false representation that would support a fraud claim because
    the representations that she challenges were exclusively promises as to future conduct,
    and Zutrau has neither claimed nor submitted any convincing evidence indicating that
    Jansing did not intend to perform those promises when they were made.173
    171
    In any event, Zutrau has not asserted a breach of contract claim in this action.
    172
    See Iotex Commc’ns, Inc. v. Defries, 
    1998 WL 914265
    , at *6 (Del. Ch. Dec. 21,
    1998) (―[A] claim for breach of contract . . . . cannot be ‗bootstrapped‘ into a fraud
    claim merely by adding the words ‗fraudulently induced‘ or alleging that the
    contracting parties never intended to perform.‖). See also Grunstein v. Silva, 
    2009 WL 4698541
    , at *6 (Del. Ch. Dec. 8, 2009); BAE Sys. N. Am. Inc. v. Lockheed
    Martin Corp., 
    2004 WL 1739522
    , at *8 (Del. Ch. Aug. 3, 2004).
    173
    For purposes of this analysis, I assume without deciding that Zutrau‘s equitable
    fraud claim could qualify as being within one of the two sources of equity
    jurisdiction discussed supra in the text accompanying note 168.
    41
    ―To support a claim for fraud, the putative misrepresentation must concern either a
    past or contemporaneous fact or a future event that falsely implies an existing fact.‖174 In
    general, therefore, ―statements which are merely promissory in nature and expressions as
    to what will happen in the future are not actionable as fraud.‖175 As an exception to this
    general rule, Courts have held that an unfulfilled promise of future performance can
    support a claim for fraud if, ―at the time the promise was made, the speaker had no
    intention of performing.‖176 That is because a promise is regarded as a representation of
    a promisor‘s intention or state of mind, and a ―knowing misrepresentation of one‘s
    intention or state of mind is a misrepresentation of an existing fact.‖177         Thus, a
    promisor‘s intention not to perform at the time a promise is made is a necessary factual
    predicate to that promise qualifying as a false representation for purposes of fraud. In
    that regard, I also note that, although scienter is not an element of equitable fraud, a
    174
    Winner Acceptance Corp. v. Return on Capital Corp., 
    2008 WL 5352063
    , at *7
    (Del. Ch. Dec. 23, 2008) (citing Berdel, Inc. v. Berman Real Estate Mgmt., Inc.,
    
    1997 WL 793088
    , at *8 (Del. Ch. Dec. 15, 1997)).
    175
    Grunstein, 
    2009 WL 4698541
    , at *13 (quoting Outdoor Techs., Inc. v. Allfirst
    Fin., Inc., 
    2001 WL 541472
    , at *4 (Del. Super. Apr. 12, 2001)) (internal quotation
    marks omitted).
    176
    
    Id.
     (citing Winner Acceptance Corp., 
    2008 WL 5352063
    , at *7).
    177
    
    Id.
     (quoting Stevanov v. O’Connor, 
    2009 WL 1059640
    , at *12 n.66 (Del. Ch. Apr.
    21, 2009)).
    42
    plaintiff alleging equitable fraud nonetheless bears the burden of demonstrating that the
    defendant made an actionable false representation.178
    Here, there can be no genuine dispute that the representations Zutrau cites in
    support of her equitable fraud claim were promises of future conduct. Indeed, in her own
    post-trial briefing, Zutrau characterizes those representations as promises.179 Moreover,
    the promises related to future conduct by Jansing because, according to Zutrau, they
    represented commitments by him to share the success of the Company with her over time
    and to allow her to remain an ICE stockholder until the Company could be sold to a third
    party at some future date.     Thus, in order for those promises to qualify as false
    representations for purposes of fraud, including equitable fraud, Jansing must have made
    those promises with the contemporaneous intent not to perform them.
    Zutrau, however, adduced no evidence that Jansing did not intend to keep the
    disputed promises at the time that he made them. Indeed, when she was asked about this
    subject at trial, Zutrau admitted that she was not claiming that Jansing never intended to
    keep his alleged promises and that she did not see evidence of an intent by him to break
    178
    Cf. Winner Acceptance Corp. v. Return on Capital Corp., 
    2008 WL 5352063
    , at
    *9 n.56 (Del. Ch. Dec. 23, 2008) (Court‘s holding dealt only with a common law
    fraud claim).
    179
    See Pl.‘s Opening Br. 50 (―Jansing committed equitable fraud by falsely promising
    Ms. Zutrau that the parties would jointly (i) benefit from ICE‘s success through
    distributions from its revenue stream once it became profitable, and (ii) remain
    stockholders of the company until the sale of ICE to a third party . . . .‖) (emphasis
    added).
    43
    those promises until after her termination.180     Moreover, the evidence of Jansing‘s
    conduct before he terminated Zutrau comports with an original intent by Jansing to keep
    the alleged promises. In that regard, I note that between 2001 and 2007, Jansing granted
    Zutrau equity, paid her a generous and steadily increasing salary, and promoted her on
    several occasions. Although Zutrau claims that Jansing ultimately violated the alleged
    promises by executing the Reverse Stock Split, ―a party‘s failure to keep a promise does
    not prove the promise was false when made.‖181
    Thus, Zutrau has failed to prove that when Jansing made the promises she
    challenges as fraudulent, he intended not to keep those promises. The alleged promises,
    therefore, are not actionable false representations for purposes of fraud. On that basis, I
    find in favor of Jansing and against Zutrau on her claim for equitable fraud.
    B.      Standards Applicable to Breach of Fiduciary Duty Claims
    Zutrau has asserted both direct and derivative breach of fiduciary duty claims
    against Jansing, as ICE‘s sole director.     The starting point in analyzing breach of
    fiduciary duty claims ―is with the well-established presumption of the business judgment
    rule, which reflects and promotes the role of the board of directors, and not the Court, as
    the appropriate body to manage the business and affairs of the corporation.‖182 The
    business judgment rule ―is a presumption that in making a business decision the directors
    180
    Tr. 178-79 (Zutrau).
    181
    Grunstein, 
    2009 WL 4698541
    , at *13 (quoting Berdel, Inc. v. Berman Real Estate
    Mgmt., Inc., 
    1997 WL 793088
    , at *8 (Del. Ch. Dec. 15, 1997)).
    182
    Wayne Cty. Employees’ Ret. Sys. v. Corti, 
    2009 WL 2219260
    , at *10 (Del. Ch.
    July 24, 2009), aff’d, 
    996 A.2d 795
     (Del. 2010) (citing 8 Del. C. § 141(a)).
    44
    of a corporation acted on an informed basis, in good faith and in the honest belief that the
    action taken was in the best interests of the company.‖183 Where the business judgment
    presumption is applicable, a director-approved decision will be upheld unless it cannot be
    ―attributed to any rational business purpose.‖184      The burden is on the plaintiff to
    establish facts rebutting the presumption by ―showing that the board breached either its
    fiduciary duty of due care or its fiduciary duty of loyalty.‖185 If that showing is made,
    then the burden shifts to the defendant ―to demonstrate that the transaction complained of
    was entirely fair to the stockholders.‖186
    The fiduciary duty of care is a process-oriented duty that requires the directors of a
    Delaware corporation to ―consider all material information reasonably available in
    making business decisions.‖187 Duty of care violations are actionable only if the directors
    acted with gross negligence, which is ―conduct that constitutes reckless indifference or
    actions that are without the bounds of reason.‖188
    183
    Aronson v. Lewis, 
    473 A.2d 805
    , 812 (Del. 1984).
    184
    In re Walt Disney Co. Deriv. Litig., 
    906 A.2d 27
    , 74 (Del. 2006) (quoting Sinclair
    Oil Corp. v. Levien, 
    280 A.2d 717
    , 720 (Del. 1971)).
    185
    Ryan v. Gifford, 
    918 A.2d 341
    , 357 (Del. Ch. 2007).
    186
    Williams v. Geier, 
    671 A.2d 1368
    , 1378 (Del. 1996).
    187
    In re Walt Disney Co. Deriv. Litig., 
    907 A.2d 693
    , 747 (Del. Ch. 2005), aff’d, 
    906 A.2d 27
     (Del. 2006) (quoting Brehm v. Eisner, 
    746 A.2d 244
    , 259 (Del. 2000))
    (internal quotation marks omitted).
    188
    McPadden v. Sidhu, 
    964 A.2d 1262
    , 1274 (Del. Ch. 2008).
    45
    The fiduciary duty of loyalty, in essence, ―mandates that the best interest of the
    corporation and its shareholders takes precedence over any interest possessed by a
    director, officer or controlling shareholder and not shared by the stockholders
    generally.‖189 Classic examples that implicate the duty of loyalty are ―when a fiduciary
    either appears on both sides of a transaction or receives a personal benefit not shared by
    all shareholders.‖190 The duty of loyalty also precludes directors from acting in bad faith,
    which may be shown, among other examples that might be cited, ―where the fiduciary
    intentionally acts with a purpose other than that of advancing the best interests of the
    corporation, where the fiduciary acts with the intent to violate applicable positive law, or
    where the fiduciary intentionally fails to act in the face of a known duty to act,
    demonstrating a conscious disregard for his duties.‖191
    If a plaintiff fails to rebut the business judgment presumption by showing a breach
    of the duties of care or loyalty, she will not be entitled to any remedy unless the
    challenged transaction constitutes waste.192 To recover on a claim of waste, a plaintiff
    must prove that the relevant exchange was ―so one sided that no business person of
    ordinary, sound judgment could conclude that the corporation has received adequate
    189
    Cede & Co. v. Technicolor, Inc., 
    634 A.2d 345
    , 361 (Del. 1993).
    190
    In re Walt Disney Co. Deriv. Litig., 
    907 A.2d at
    749 (citing Cede & Co. v.
    Technicolor, Inc., 634 A.2d at 362).
    191
    Stone v. Ritter, 
    911 A.2d 362
    , 369 (Del. 2006) (citing In re Walt Disney Co. Deriv.
    Litig., 
    906 A.2d 27
    , 67 (Del. 2006)).
    192
    In re Walt Disney Co. Deriv. Litig., 
    906 A.2d at
    73-74 (citing In re J.P. Stevens &
    Co. S’holders Litig., 
    542 A.2d 770
    , 780 (Del. Ch. 1988)).
    46
    consideration.‖193 Thus, a claim of waste will lie ―only in the rare, unconscionable case
    where directors irrationally squander or give away corporate assets.‖194
    I also note that ICE‘s COI includes an exculpatory provision adopted pursuant to 8
    Del. C. § 102(b)(7). Such a provision prohibits the recovery of monetary damages from
    directors for a successful shareholder claim that is based solely upon establishing a
    violation of the duty of care.195 A provision adopted under Section 102(b)(7) does not,
    however, eliminate a director‘s fiduciary duty of care, as a court still may grant injunctive
    relief for a violation of that duty.196
    C.       Derivative Claims for Breach of Fiduciary Duty
    In her derivative claims against Jansing for breach of his fiduciary duties, Zutrau
    challenges a wide array of decisions he made and actions he took while running the
    Company after her termination.            As a threshold matter, I note that one possible
    consequence of the Reverse Stock Split, assuming it was valid, would be that Zutrau
    technically would lack standing to bring her derivative claims on behalf of ICE because
    she no longer would qualify as an ICE stockholder.197          Under those circumstances,
    193
    Id. (quoting Brehm v. Eisner, 
    746 A.2d 244
    , 263 (Del. 2000)) (internal quotations
    omitted).
    194
    
    Id.
    195
    Emerald P’rs v. Berlin, 
    787 A.2d 85
    , 91 (Del. 2001).
    196
    In re Walt Disney Co. Deriv. Litig., 
    907 A.2d 693
    , 752 (Del. Ch. 2005), aff’d, 
    906 A.2d 27
     (Del. 2006) (citing Malpiede v. Townson, 
    780 A.2d 1075
    , 1095 (Del.
    2001)).
    197
    See 8 Del. C. § 327; Ct. Ch. R. 23.1; Parfi Hldg. AB v. Mirror Image Internet,
    Inc., 
    954 A.2d 911
    , 935 (Del. Ch. 2008) (―a plaintiff, bringing a derivative suit on
    47
    however, the derivative claims would qualify as corporate assets which would be relevant
    to determining the fair value of Zutrau‘s shares at the time of the Reverse Stock Split.198
    In addition to challenging the validity of the Reverse Stock Split, Zutrau questions, in the
    alternative, the adequacy of the consideration she received in the Reverse Stock Split.
    Zutrau‘s standing to pursue her derivative claims, however, is not at issue in this
    case. Jansing has waived any objection to Zutrau litigating her derivative claims in the
    context of valuing her interest in ICE in connection with the Reverse Stock Split.199
    Thus, Jansing‘s liability for any derivative claims that existed at the time of the Reverse
    Stock Split will be relevant to assessing the damages in this action, whether or not the
    Reverse Stock Split ultimately is upheld as a valid corporate action. On that premise, I
    next evaluate the merits of the derivative claims Zutrau has asserted against Jansing.
    Zutrau‘s derivative breach of fiduciary duty claims fall into several different
    categories.   Specifically, Zutrau alleges that Jansing breached his fiduciary duties by
    engaging in the following five categories of misconduct: (1) failing to replace Zutrau
    behalf of a corporation, must be a stockholder of the corporation at the time he
    commences the suit and must maintain that status throughout the course of the
    litigation.‖) (quoting Heit v. Tenneco, Inc., 
    319 F. Supp. 884
    , 886 (D. Del. 1970))
    (internal quotation marks omitted); Lewis v. Anderson, 
    477 A.2d 1040
    , 1049 (Del.
    1984) (―A plaintiff who ceases to be a shareholder, whether by reason of a merger
    or for any other reason, loses standing to continue a derivative suit.‖).
    198
    See Bomarko, Inc. v. Int’l Telecharge, Inc., 
    1994 WL 198726
    , at *3 (Del. Ch. May
    16, 1994) (holding, in the appraisal context, that derivative ―breach of fiduciary
    duty claims . . . are corporate assets that may be included in the determination of
    fair value.‖) (citing Cavalier Oil Corp. v. Harnett, 
    564 A.2d 1137
    , 1142-44 (Del.
    1989)).
    199
    Def.‘s Opening Post-trial Br. 58.
    48
    with anyone who could provide competent financial oversight of the Company; (2)
    paying himself unreasonable compensation; (3) causing ICE to pay for his personal
    expenditures; (4) paying unreasonable compensation, fringe benefits, and remuneration to
    ICE employees; and (5) wasting ICE‘s assets. I address these claims in approximately
    reverse order. First, I examine the fourth and fifth categories of alleged misconduct, for
    which Zutrau does not allege direct self-dealing by Jansing. Then, I turn to the second
    and third categories of alleged misconduct, which do involve self-dealing by Jansing.
    Finally, I address the first category of alleged wrongdoing. Central to the latter claim is
    Zutrau‘s assertion that Jansing terminated her and failed to appoint an adequate
    replacement in order to facilitate all of his other breaches of fiduciary duty. Because that
    claim depends to some extent on the strength of her more specific claims, I find it helpful
    to consider it last.
    1.       Zutrau’s claim that Jansing paid unreasonable compensation to ICE
    employees
    Zutrau alleges that Jansing breached his fiduciary duties by paying unreasonable
    compensation to ICE employees following her termination. Among other things, she
    complains that Jansing began paying larger salaries and bonuses to certain employees.
    Zutrau‘s former co-worker, Berg, who received a bonus of $7,500 in 2006,200 began
    receiving larger annual bonuses thereafter including a bonus of $30,000 in 2011. 201 In
    addition, after Zutrau‘s termination, Henriksen and one other ICE employee who
    200
    JX 329 at ICE010119.
    201
    JX 409.
    49
    previously had received only minor bonuses began receiving annual bonuses in the range
    of $20,000-$25,000.202    Zutrau also complains that ICE has no formal policy on
    employee bonuses and that Jansing determines bonus awards solely through the exercise
    of his discretion.
    In addition to challenging employee bonuses, Zutrau disputes various fringe
    benefits that Jansing has awarded to ICE employees. In that regard, Zutrau objects to
    ICE‘s payment of vehicle expenses for Lotspeich and another sales employee,203 as well
    as social club expenses for Lotspeich.204 Zutrau also complains that Jansing has caused
    ICE to award employees holiday gifts that have included $500 gift cards and i-Pads.205 In
    general, she argues that Jansing‘s lavish and excessive spending on Company employees
    for increases in ICE‘s payroll and fringe expenses have caused ICE‘s bottom line to
    suffer.206   Similarly, to the extent that ICE‘s increased fringe expenses are due to
    increased healthcare costs, Zutrau contends Jansing should have reduced the healthcare
    coverage that ICE offers its employees.
    202
    Compare JX 329 at ICE010126, with JX 409.
    203
    Jansing Del. Dep. 141-43.
    204
    Jansing N.Y. Dep., vol. 2, 412-13; JX 372.
    205
    Henriksen Del. Dep. 101-02; Pollino Del. Dep. 28-30.
    206
    Zutrau also has alleged that certain of the perks and benefits given to ICE
    employees were not accounted for properly for tax purposes. Pl.‘s Opening Br.
    24-25, 40-41. Zutrau did not provide any expert testimony or cite to any tax laws
    or regulations in support of that argument, however. Thus, I reject Zutrau‘s
    allegation that the disputed tax treatment was improper for lack of proof.
    50
    As the sole director of ICE, Jansing‘s decisions regarding what level of
    compensation and benefits to provide to ICE employees are entitled to the presumption of
    the business judgment rule.     Thus, Zutrau bears the burden of demonstrating that
    Jansing‘s decisions breached his fiduciary duties of loyalty or care, or constituted waste.
    She has failed to do so.
    As to the duty of loyalty, Zutrau argues that Jansing‘s decisions regarding
    employee compensation were made in bad faith and were indirectly self-interested. She
    alleges that Jansing intentionally overpaid ICE employees in order to deprive Zutrau of
    any return on her investment, ostensibly so that she would be forced to sell her shares to
    him at an unfair price.207 The only evidence that Zutrau offers to support this theory is
    her testimony that, in the past, Jansing had interfered with her negotiations with
    Computershare and offered her a lowball price of $150,000 for her shares, which Jansing
    denies. Even if I accept Zutrau‘s testimony on the Computershare negotiations, however,
    it is insufficient to support her theory that Jansing intentionally overpaid ICE employees
    to deprive her of a return. At the time of the challenged compensation decisions, Jansing
    was the majority stockholder of ICE, owning 78% of its shares compared to Zutrau‘s
    22% equity stake.      Thus, any unnecessary reduction in ICE‘s profits would have
    207
    At various points in her testimony and in her post-trial briefs, Zutrau also
    insinuates that Jansing may have overpaid ICE employees in order to elicit
    favorable testimony from them in the New York Action. Tr. 319-20 (Zutrau);
    Pl.‘s Opening Br. 26. In support of this accusation, Zutrau cites only the fact that
    ICE‘s overall payroll and fringe expenses increased during the same timeframe as
    the New York Action. This minimal evidence, however, fails to support a
    reasonable inference that Jansing acted for the purposes Zutrau alleges.
    51
    negatively impacted Jansing‘s return, and the value of his stake in the Company, nearly
    four times as much as it would Zutrau‘s. Under these circumstances, I find that, more
    likely than not, Jansing would not intentionally have overpaid ICE employees in order to
    diminish the value of the Company and place additional pressure on Zutrau to sell her
    shares. Thus, Zutrau has failed to demonstrate that Jansing‘s employee compensation
    decisions were a breach of his duty of loyalty.
    Regarding the duty of care, the only legally cognizable claim that Zutrau asserted
    with respect to Jansing‘s employee compensation decisions challenged his process for
    determining employee bonuses.208 Jansing described the criteria he used to determine
    whether to give employee bonuses as including: ―[p]erformance; attitude; behavior;
    contributions . . . on a professional level, on a business level. You know, just generally
    their contribution from a performance standpoint.‖209 When asked how he measured
    performance, and whether he relied on any objective factors to do so, Jansing answered:
    ―[n]o, there are no real – there‘s no policy, and I don‘t have anything written, . . . it‘s just
    generally I go from year to year. And I look back on the year and make a determination
    based on what‘s transpired and work off that.‖210 Zutrau asserts that the relatively
    208
    Zutrau generally averred that the level of compensation and benefits Jansing
    provided to ICE employees was excessive and not in the economic best interests
    of the Company. As this Court previously has noted, however, ―merely alleging
    that Defendants made poor business decisions does not rebut the business
    judgment rule or state a claim for breach of the duty of care.‖ TVI Corp. v.
    Gallagher, 
    2013 WL 5809271
    , at *13 (Del. Ch. Oct. 28, 2013).
    209
    Jansing Del. Dep. 164.
    210
    
    Id.
    52
    imprecise and subjective process Jansing used for making bonus determinations and the
    lack of a formal policy amounted to a breach of his duty of care.
    As previously noted, to demonstrate a breach of the duty of care, a plaintiff must
    demonstrate that a director defendant was grossly negligent in, for example, failing to
    inform himself of reasonably available material information before making a challenged
    corporate decision.   Delaware courts have long recognized that there is ―no single
    blueprint‖211 for satisfying the duty of care and that ―[e]xactly what the law requires
    varies according to the nature and importance of the considered transaction.‖ 212 For a
    micro-cap company such as ICE, which employs only thirteen people, I do not consider it
    unreasonable, and certainly not grossly negligent, for the chief executive to base annual
    employee bonuses upon his qualitative assessment of each employee‘s performance,
    attitude, behavior, and professional contributions for the preceding year. The mere lack
    of a formal written policy does not render such a decision-making process unreasonable.
    For these reasons, Zutrau has failed to prove her claim that Jansing breached his fiduciary
    duty of care in connection with awarding employee bonuses after Zutrau was terminated.
    Finally, I hold that Zutrau has not shown that the compensation and benefits
    Jansing awarded to ICE employees constituted corporate waste. There was a significant
    increase in aggregate payroll and fringe benefit expenses at ICE between 2006 and 2012,
    211
    Barkan v. Amsted Indus., Inc., 
    567 A.2d 1279
    , 1286 (Del. 1989).
    212
    Blackmore P’rs, L.P. v. Link Energy LLC, 
    2005 WL 2709639
    , at *8 (Del. Ch. Oct.
    14, 2005) (citing Citron v. Steego Corp., 
    1988 WL 94738
     (Del. Ch. Sept. 9,
    1988)).
    53
    although the precise magnitude of that increase is disputed. Jansing credibly testified,
    however, that a significant portion of that increase was due to the addition of new staff
    and increasing healthcare costs. Those types of standard operating costs associated with
    running a business almost by definition do not qualify as waste. Nevertheless, Zutrau
    also complains about specific examples of what she considers to be lavish and excessive
    spending, including ICE making employee vehicle payments, paying employee social
    club dues, and giving employees holiday gifts.        But, each of these categories of
    expenditures can be attributed to a rational business purpose, including, respectively,
    enabling ICE salespeople to travel to conferences and visit prospective clients, providing
    an environment for ICE salespeople to meet with prospective clients, and improving
    employee morale and loyalty. None of these expenditures comes close to qualifying as
    ―irrationally squander[ing] or giv[ing] away corporate assets,‖213 as would be required to
    establish a claim for waste.
    Thus, Zutrau has failed to prove that Jansing‘s decisions regarding employee
    compensation breached his fiduciary duties. I next consider Zutrau‘s claim that Jansing
    wasted ICE‘s corporate assets through various other, non-compensation related
    expenditures.
    2.      Zutrau’s claim that Jansing wasted ICE’s corporate assets
    As previously noted, the traditional test for waste is whether the disputed
    exchange was ―so one sided that no business person of ordinary, sound judgment could
    213
    Brehm v. Eisner, 
    746 A.2d 244
    , 263 (Del. 2000).
    54
    conclude that the corporation has received adequate consideration.‖214 This stringent
    standard ―is a corollary of the proposition that where business judgment presumptions are
    applicable, the board‘s decision will be upheld unless it cannot be ‗attributed to any
    rational business purpose.‘‖215
    Zutrau challenges as wasteful numerous actions and decisions Jansing made while
    running the Company from 2007 to 2012. Among other things, Zutrau takes issue with
    Jansing‘s decision to upgrade ICE‘s Sage accounting software, his making of a loan on
    behalf of ICE to a business acquaintance, his alleged overpayment of vendors, and other
    miscellaneous expenditures that he caused ICE to incur. None of these criticisms suffices
    to prove a waste claim.
    In 2007, after the Company had experienced several technical malfunctions related
    to its Sage accounting software, Jansing, on the advice of outside consultants, caused ICE
    to pay for the system to be upgraded.       The upgrades and related training cost the
    Company approximately $60,000.216 Zutrau alleges that she was able to use the software
    effectively before the upgrades and that acquiring them was a waste of ICE‘s corporate
    assets.217 Because the record shows that ICE experienced disruptive malfunctions of the
    Sage system, including some during Zutrau‘s tenure and that Jansing relied on an outside
    214
    In re Walt Disney Co. Deriv. Litig., 
    906 A.2d 27
    , 74 (quoting Brehm v. Eisner,
    
    746 A.2d at 263
    ) (internal quotation marks omitted).
    215
    
    Id.
     (quoting Sinclair Oil Corp. v. Levien, 
    280 A.2d 717
    , 720 (Del. 1971)).
    216
    Tr. 532 (Jansing).
    217
    Tr. 102-05 (Zutrau).
    55
    consultant in responding to those problems, I find that the upgrades had a rational
    business purpose and do not constitute waste.
    As to the loan made on behalf of ICE to a business acquaintance, sometime in
    2009, Jansing made a phone call to Ray Unger, the President of Accutech, an ICE
    business partner. In that phone call, Unger revealed that he did not expect his company
    to be able to make payroll the following day.218 Jansing responded by offering Unger a
    loan from ICE, which Unger accepted. The loan, executed that day, was for $200,000; it
    was unsecured and had no specified repayment date.219 Zutrau challenges the loan as
    irrational and a waste of ICE‘s resources. The loan, however, was repaid with interest.
    Moreover, Jansing credibly testified that part of his reason for making the loan was his
    concern that if Accutech failed, it would negatively impact ICE‘s business.220 In those
    circumstances, I find that the loan was not so one-sided as to be irrational, and did not
    amount to waste.
    Zutrau also claims that Jansing wastefully caused ICE to overpay certain vendors.
    Specifically, she asserts that he over-estimated amounts owing to a firm known as
    Infovisa, and caused ICE to pay them $32,000 instead of $23,000, an alleged
    overpayment of $9,000. She also avers that, in 2009, Jansing caused ICE to overpay
    vendor Commerce Clearing House (―CCH‖) by $57,000, paying more than double what
    218
    Tr. 540 (Jansing).
    219
    Id. at 541-42.
    220
    Id. at 542.
    56
    contractually was required. Zutrau, however, has offered no competent evidence in
    support of her allegations that these expenditures meet the stringent test for waste. As to
    Infovisa, she merely has compared the amounts that company charged during her tenure
    at ICE with what it charged in later years. For her claim that Jansing overpaid CCH,
    Zutrau relies almost exclusively on her own deposition testimony. 221 Jansing offered
    undisputed testimony that ICE needed to increase the services it obtained from vendors
    such as CCH sometime after Zutrau left to meet competition from Broadridge.222 Zutrau
    asserts that, even so, ICE was overpaying for CCH‘s services. But, that allegation is
    insufficient to support a waste claim for which a claimant must show that virtually no
    consideration was received in the relevant exchange. Thus, Zutrau failed to establish
    waste as to Jansing‘s alleged overpayment of vendors.
    Finally, Zutrau challenges as wasteful a large number of miscellaneous
    expenditures, including, but not limited to, spending on company outings for ICE
    employees, office supplies, and an apparently large supply of gummy bear snacks for the
    office. Having reviewed the record and considered the briefing and arguments of both
    sides, I conclude that none of Zutrau‘s complaints about these miscellaneous
    expenditures provide a basis for a finding of waste.
    221
    See Pl.‘s Opening Br. 24. In the circumstances of Zutrau‘s limited knowledge as
    to the rationale for payments after her termination, the value of her testimony on
    this issue is limited.
    222
    See Tr. 452-54.
    57
    3.       Zutrau’s claim that Jansing paid himself unreasonable compensation
    Zutrau alleges that Jansing also breached his fiduciary duties by paying himself
    unreasonable bonuses from ICE during the six years from 2007 to 2012. It is uncontested
    that, during that timeframe, Jansing was responsible for determining his own
    compensation at ICE, as he had been before Zutrau‘s termination. In each of the years in
    question, Jansing earned a base salary of $200,000. He also awarded himself a bonus of
    over $100,000 in five of those years. Specifically, the bonus income Jansing received
    from ICE is as follows: $432,000 in 2007; no bonus in 2008; $275,000 in 2009; $172,000
    in 2010; $272,866 in 2011; and $180,172 in 2012. Thus, from 2007 to 2012, Jansing
    received, in the aggregate, approximately $1.3 million in bonus compensation. His total
    compensation from both salary and bonuses was approximately $2.5 million during that
    period.
    ―Like any other interested transaction, directoral self-compensation decisions lie
    outside the business judgment rule‘s presumptive protection, so that, where properly
    challenged, the receipt of self-determined benefits is subject to an affirmative showing
    that the compensation arrangements are fair to the corporation.‖223 Thus, ―self-interested
    compensation decisions made without independent protections are subject to the same
    entire fairness review as any other interested transaction.‖224 Under this heightened
    223
    Telxon Corp. v. Meyerson, 
    802 A.2d 257
    , 265 (Del. 2002).
    224
    Valeant Pharm. Int’l v. Jerney, 
    921 A.2d 732
    , 745 (Del. Ch. 2007).
    58
    standard of review, the defendant must demonstrate to the court‘s satisfaction and subject
    to its exacting scrutiny that the challenged transaction is entirely fair to stockholders. 225
    The concept of entire fairness has two basic components: fair dealing and fair
    price.226   Fair dealing ―concerns how the board action was initiated, structured,
    negotiated, and timed.‖227        Fair price ―relates to the economic and financial
    considerations of the [transaction.]‖228      The two aspects of entire fairness are not
    independent, however. Rather, ―the fair dealing prong informs the court as to the fairness
    of the price obtained through the process. The court does not focus on the components
    individually, but determines the entire fairness based on all aspects of the entire
    transaction.‖229
    a.       Fair dealing
    The only record evidence on the process utilized by Jansing to award himself
    bonuses are his answers to a handful of questions posed at depositions in the New York
    Action and in this action.       Based on that limited evidence, Jansing has failed to
    demonstrate that he undertook any meaningful process to ensure that the amount of his
    bonus awards would be reasonable and fair to the Company or its minority stockholder.
    225
    See Paramount Commc’ns Inc. v. QVC Network Inc., 
    637 A.2d 34
    , 42 n.9 (Del.
    1994); Cede & Co. v. Technicolor, Inc., 
    634 A.2d 345
    , 361 (Del. 1993).
    226
    Weinberger v. UOP, Inc., 
    457 A.2d 701
    , 711 (Del. 1983).
    227
    In re Digex Inc. S’holders Litig., 
    789 A.2d 1176
    , 1207 (Del. Ch. 2000).
    228
    Weinberger v. UOP, Inc., 
    457 A.2d at 711
    .
    229
    Valeant Pharm. Int’l v. Jerney, 
    921 A.2d at 746
    .
    59
    On March 21, 2011, in his deposition in the New York Action, Jansing was asked
    how he determined his annual bonus for 2010. He answered as follows:
    [T]he way that we do our year end financial management . . .
    is we try to pay as many bills as we can, try to clear up as
    much as we possibly can, get as much money as we possibly
    can, pay bonuses to employees, try to legitimately come up
    with expenses for the business, and after that, if there's money
    left over, . . . I will take a bonus. So I wait until everything
    else is accomplished until I determine what my bonus is.230
    When Jansing was pressed further on how he determined the amount of any bonus he
    received, he replied ―I just take whatever is . . . appropriate at that point. There is no real
    formula or process.‖231
    On April 29, 2013, in Jansing‘s deposition in this action, the following exchange
    occurred during questioning as to his 2012 bonus:
    Q.     Do you think it‘s appropriate to give yourself a six-
    figure bonus when ICE lost money?
    A.     Yes.
    Q.     Why?
    A.     I thought we did a great job as a company, and I was
    responsible for its operations. And this was all during a
    time when we were going through litigation and were
    distracted, and we still managed to do a lot of good
    things. And, you know, as far as – you‘re asking me
    about my bonus and employees‘ bonuses or just mine?
    Q.     Just right now asking about yours.
    230
    Jansing N.Y. Dep. 317.
    231
    Id. at 318 (emphasis added).
    60
    A.     Okay. If I could have, I would have paid myself more.
    Q.     Why didn't you?
    A.     I just decided that was the amount that I would take.
    Whatever that amount was.232
    Jansing has submitted no evidence of any independent review of his bonus
    determinations, and has not identified any objective criteria, formula, or procedure used
    to ensure that the amount of his bonuses was reasonable. Rather, his statements under
    oath indicate that he merely waited to see if the Company had cash left over at the end of
    the year, without regard to whether the Company had turned a profit or to the rights of the
    minority stockholder, Zutrau, and, if there was cash left over, he would award himself
    some discretionary amount as a bonus, on a seemingly arbitrary basis. The process that
    Jansing employed lacks any semblance of fairness.
    In defense of his method for determining his bonuses, Jansing makes two
    arguments, neither of which is persuasive.       First, Jansing asserts that it would be
    unreasonable to expect a Company with ICE‘s size and ownership structure to use an
    independent compensation committee. Second, Jansing contends that the procedural
    fairness of his bonus determinations for the years in question is supported by the fact he
    never has had a formal process for determining the amount of his bonuses, including
    during Zutrau‘s tenure with the Company.
    The first argument is a red herring. Even if it would be unreasonable to expect a
    Company such as ICE to use an independent compensation committee, that would not
    232
    Jansing Del. Dep. 196-97.
    61
    excuse Jansing‘s complete and total failure to adopt any meaningful procedure for
    ensuring that his self-interested bonus awards were fair to ICE and its minority
    stockholder. Jansing‘s second argument is equally unavailing. A wholly unconstrained
    process for executing self-interested transactions does not amount to fair dealing simply
    because it comports with a defendant‘s past practices.
    For all of these reasons, I conclude that Jansing‘s bonus awards were not the result
    of an adequate and fair process.
    b.      Fair price
    Having concluded that Jansing‘s bonuses during the 2007-2012 timeframe were
    the product of an unfair process, I proceed to consider whether the amount of those
    bonuses was fair. As this Court previously has noted:
    The court‘s finding that . . . [an interested] board used an
    unfair process to authorize the bonuses does not end the
    court‘s inquiry because it is possible that the pricing terms
    were so fair as to render the transaction entirely fair.
    Nevertheless, where the pricing terms of a transaction that is
    the product of an unfair process cannot be justified by
    reference to reliable markets or by comparison to substantial
    and dependable precedent transactions, the burden of
    persuading the court of the fairness of the terms will be
    exceptionally difficult. Relatedly, where an entire fairness
    review is required in such a case of pricing terms that, if
    negotiated and approved at arm‘s-length, would involve a
    broad exercise of discretion or judgment by the directors,
    common sense suggests that proof of fair price will generally
    require a showing that the terms of the transaction fit
    comfortably within the narrow range of that discretion, not at
    its outer boundaries.233
    233
    Valeant Pharm. Int’l v. Jerney, 
    921 A.2d at 748-49
    .
    62
    Among the factors a Court may consider in determining whether salary is
    reasonable are whether it bears a reasonable relation to salary received in the past and
    how the amount of the challenged salary compares to other salaries paid by the
    employer.234 Thus, I consider the amount of salary and bonuses that Jansing and Zutrau
    received in the three years preceding Zutrau‘s termination to be a useful starting point in
    this analysis.
    During those three years, Jansing was the President and sole director of ICE and
    Zutrau was its Treasurer and Vice President. As President, Jansing ultimately was
    responsible for all of ICE‘s major operational decisions and effectively acted as the
    Company‘s CEO. Jansing received a base salary of $200,000 in each of the three years
    from 2004 to 2006.235 Zutrau‘s annual salary was $140,000 in 2004 and 2005, and
    $180,000 in 2006.236 As for bonuses, in 2004, bonuses of $120,000 were awarded to
    Jansing and Zutrau; in 2005, Jansing received no bonus and Zutrau received $100,000;
    and in 2006, Jansing and Zutrau received bonuses of $378,000 and $211,000,
    respectively.237   Thus, in the three years preceding Zutrau‘s termination, substantial
    234
    Wilderman v. Wilderman, 
    315 A.2d 610
    , 615 (Del. Ch. 1974).
    235
    JX 518.
    236
    
    Id.
    237
    
    Id.
     Although the sums of $378,000 and $211,000 were paid as bonuses through
    payroll to Jansing and Zutrau, respectively, in 2007, Zutrau maintains that only
    she received a bonus that year. Specifically, she claims that $100,000 of the
    amount she received was actually a bonus, and that the remaining amounts that
    were paid to herself and Jansing were actually disguised shareholder distributions,
    awarded to them to cover their shareholder tax liability and issued through payroll
    63
    bonuses had been awarded to ICE‘s officers, with Jansing and Zutrau each receiving
    average bonuses of approximately $166,000 and $144,000, respectively. As Jansing‘s
    bonuses were only slightly larger than Zutrau‘s in those three years, despite his more
    senior position, I consider those bonus awards to be presumptively fair. The average size
    of Jansing‘s annual bonus in the six years from 2007-2012, however, was approximately
    $222,000, significantly larger than his previous bonuses. Moreover, even if the size of
    Jansing‘s average annual bonus had not increased after Zutrau‘s termination, Jansing still
    would bear the burden of proving that the same level of bonus compensation was justified
    and entirely fair in those later years.
    so they could be written off by ICE as compensation expenses. See Tr. 54-55. I
    reject this argument as barred by collateral estoppel or issue preclusion.
    Zutrau made precisely this same argument to the New York Court. She claimed
    that the bonuses Jansing awarded himself from 2007-2012 were also disguised
    shareholder distributions, in which she was entitled to share on a pro rata basis.
    JX 439 at 32-33. In rejecting that claim, the New York Court held as follows:
    ―Maurice Kalaygian, Jansing‘s personal accountant and a CPA, testified that it is
    not an acceptable accounting practice to make shareholder distributions through
    payroll. He also testified that ICE paid shareholder distributions in 2010 and
    2011, but not before 2010. The court credits Kalaygian's testimony over
    contradictory testimony by [Zutrau], who is not an accountant and has no formal
    training in accounting. Moreover, the documentary evidence supports the
    defendants‘ view that the bonuses were not shareholder distributions.‖ Zutrau v.
    Ice Sys., Inc., 
    2013 WL 1189213
    , at *8 (N.Y. Sup. Ct. Mar. 20, 2013). I therefore
    consider this factual issue to have been resolved conclusively in the New York
    Action and I will not revisit that issue here. See Sanders v. Malik, 
    711 A.2d 32
    , 33
    (Del. 1998) (―The doctrine of collateral estoppel essentially prohibits a party who
    has litigated one cause of action from relitigating in a second cause of action
    matters of fact that were, or necessarily must have been, determined in the first
    action.‖).
    64
    Jansing, who has remained ICE‘s President and sole director throughout the
    relevant time period, has not identified any change in his business responsibilities at ICE
    that would justify an increase in his compensation. Rather, to support the fairness of the
    amount of his bonus awards, Jansing relies almost exclusively on the report and
    testimony of his expert witness on compensation, Priya Kapila, who conducted a market-
    based assessment of Jansing‘s compensation levels.238
    To determine what level of compensation would be reasonable for Jansing, Kapila
    first compared ICE‘s financial performance (as a proxy for Jansing‘s performance as
    President) with the financial performance of a peer group of six companies (the ―Peer
    Group‖).239 The companies in the Peer Group are similar in size to ICE (reporting one-
    half to two times ICE‘s annual revenues) and their operations include data processing
    services (defined by having a Standard Industry Classification (―SIC‖) code of 7374, as
    does ICE).240 Kapila concluded that ICE performed in the 90th percentile compared to the
    Peer Group in the first three years under consideration (2007-2009), and in the 50th
    percentile in the last three years (2010-2012).241 Using those percentiles, Kapila then
    compared Jansing‘s total compensation for each year, including total cash compensation
    (i.e., salary and bonuses), long-term incentives, and ―perks,‖ to market compensation
    238
    See Tr. 758-83; JX 509.
    239
    Tr. 759-61; JX 509 at 4-7.
    240
    JX 509 at 4-7.
    241
    
    Id.
    65
    survey data for CEOs. She collected the market data from five different sources.242
    Assuming that Jansing received perks of approximately $3,000 per year, Kapila
    concluded that his aggregate total compensation for the six years in question, which she
    calculated to be $2,550,038, was reasonable under the circumstances and could have been
    higher by $248,503 and still been reasonable.243
    Zutrau presented the report and testimony of a rebuttal expert on compensation,
    Thomas Tilghman. Tilghman highlighted a number of problems with Kapila‘s analysis
    that he contends render unreliable her conclusion that Jansing‘s compensation during the
    relevant period was reasonable.244 Most significantly, Tilghman identified problems with
    the Peer Group and with the survey compensation data utilized by Kapila in her report.
    As to the Peer Group, Tilghman asserted that six companies is significantly below
    the number that typically is recommended for a peer group analysis and opined that it is
    not a sufficient sample size to make meaningful comparisons to ICE.245 At trial, Kapila
    conceded that WorldatWork, the professional organization of compensation experts that
    sets guidelines for compensation analyses, suggests that a peer group survey should
    include at least twelve or more companies.246 Tilghman also observed that, although the
    companies in the Peer Group use the same SIC code in government reporting as ICE
    242
    Tr. 761-63; JX 509 at 7-13.
    243
    JX 509 at 7-13.
    244
    See Tr. 784-90; JX 510.
    245
    JX 510 at 6.
    246
    Tr. 777.
    66
    does, they do not appear to be genuinely comparable.247 In that regard, public filings of
    the companies in the Peer Group indicate that only one of them provides proxy services,
    while three are in the business of credit card or other payment processing and two operate
    in the healthcare industry.248     Finally, the overall performance of the supposedly
    comparable companies was markedly poor for the years in question, with at least half of
    the companies having had negative income in each year and with even the 75th percentile
    income levels being negative in three of the six years.249
    Based on the Peer Group‘s small sample size, lack of comparability with ICE, and
    notably poor performance during the relevant timeframe, I find that the Peer Group does
    not provide an effective gauge of ICE‘s performance for the years in question. Yet,
    Kapila used the Peer Group to justify her conclusion that Jansing was entitled to receive
    compensation in the 90th percentile for three of the six years she analyzed. If the Peer
    Group benchmarks are disregarded and Jansing‘s compensation is compared instead to,
    for example, the 50th percentile of the compensation survey data, his compensation
    appears to have been unreasonable.250 Specifically, assuming Jansing was entitled to the
    50th percentile compensation levels that Kapila included in her report, reasonable
    247
    JX 510 at 6.
    248
    See 
    id.
     Ex. 4.
    249
    See JX 509 at 5-7.
    250
    See id. at 11-12.
    67
    aggregate compensation for Jansing for the years from 2007-2012 would be $2,057,983.
    That would imply that Jansing overpaid himself by approximately $500,000. 251
    In addition to identifying problems with the Peer Group, Tilghman objected to
    Kapila‘s use of broad based compensation surveys to derive reasonable compensation
    figures for Jansing.252 In that regard, Tilghman noted that at least two of the five survey
    sources relied upon by Kapila collect information primarily from publically traded
    companies that are substantially larger than ICE.253 The category comprised of the
    smallest companies for which one of those sources collects information consists of
    companies earning under $1 billion or employing fewer than 1,000 full time employees—
    revenue and employment statistics that dwarf ICE‘s.254 Although Kapila attempted to fit
    the data she collected to a company of ICE‘s size through regression calculations,
    Tilghman credibly averred that such calculations can lead to skewed results for
    companies whose size is far different from the mean for the relevant data sample.255
    Tilghman also asserted that the industry classifications for several of the survey sources,
    including classifications such as ―professional services‖ or ―services,‖ were too broad to
    251
    Id.
    252
    Tr. 787-89; JX 510 at 4-6.
    253
    JX 510 at 5.
    254
    Id.
    255
    Id. The highest annual revenue ICE achieved in the 2007-2012 period was
    approximately $3.7 million. See JX 500 Schedule 3b. Similarly, the most
    employees ICE had in that timeframe was thirteen. Tr. 449 (Jansing).
    68
    reflect accurately the niche industry within which ICE operates.256 I found Tilghman to
    be a competent and reliable witness and agree that the considerations he identified limit
    the probative value of the compensation statistics upon which Kapila relied.
    For the foregoing reasons, I conclude that Jansing failed to prove that the bonus
    compensation he received from 2007-2012 was at a fair price to the Company.
    c.      Jansing’s bonuses were not entirely fair
    Because Jansing‘s bonus awards from 2007-2012 were the result of an unfair
    process and Jansing failed to prove the fairness of the amount of those bonuses, I hold
    that those bonuses were not entirely fair and that Jansing‘s payment of those bonuses to
    himself constituted a breach of his duty of loyalty. The remaining question, therefore, is
    what remedy to provide for that breach. ―When a transaction does not meet the entire
    fairness standard, the Court of Chancery may fashion any form of equitable and monetary
    relief as may be appropriate.‖257 Although rescission frequently is granted where self-
    dealing transactions are found not to be entirely fair, ―where an officer-director has fixed
    his or her own compensation, our courts have recognized a right to recover under a theory
    of quantum meruit.‖258
    Although Jansing failed to demonstrate that the full amount of the bonuses he
    awarded himself from 2007 to 2012 was reasonable, I recognize that, before Zutrau‘s
    256
    Tr. 788; JX 510 at 5.
    257
    Julian v. E. States Const. Serv., Inc., 
    2008 WL 2673300
    , at *19 (Del. Ch. July 8,
    2008).
    258
    Technicorp Int’l II, Inc. v. Johnston, 
    1997 WL 538671
     (Del. Ch. Aug. 25, 1997);
    see also Wilderman v. Wilderman, 
    315 A.2d 610
    , 614-16 (Del. Ch. 1974).
    69
    termination, Jansing and Zutrau both received bonuses that constituted a significant
    portion of their total compensation as officers. In addition, Jansing has not increased his
    baseline salary, even for cost of living adjustments, since at least 2004.        Overall,
    however, ICE was not as profitable from 2007 to 2012 as it had been in the preceding
    three years, due mainly to its mediocre performance since 2010. On the other hand, the
    Company has increased in size since 2007 and it experienced its most profitable year
    under Jansing‘s leadership in 2009. Based on these factors, and in consideration of all of
    the other facts and circumstances relevant to Jansing‘s performance, I conclude that
    Jansing was entitled to receive annual bonus compensation from 2007 to 2012 at
    approximately 75% of the rate he previously had been receiving, which would equate to
    about 56% of the rate of bonus compensation that he actually awarded himself from
    2007-2012. Thus, for purposes of determining appropriate damages for this claim, I
    consider it useful to quantify the amount of excess compensation that Jansing received,
    which would be 44% of the bonus compensation that he awarded himself each year in the
    2007-2012 timeframe.      The amount of excess compensation year-to-year based on
    Jansing‘s bonus compensation, therefore, would be as follows: $190,080 for 2007;
    $121,000 for 2009; $75,680 for 2010; $120,061.04 for 2011; and $79,275.68 for 2012.259
    259
    For the sake of completeness, I have stated here the putative amount associated
    with Jansing‘s excess compensation in 2012. For the reasons stated infra in note
    363, however, this amount ultimately was not relevant to any remedy the Court is
    awarding Zutrau.
    70
    4.     Zutrau’s claim that Jansing caused ICE to pay for personal expenditures
    Zutrau claims that Jansing breached his fiduciary duties after her termination by
    causing ICE to pay for various personal expenditures. Most significantly, she alleges
    that, on numerous occasions, he improperly charged personal expenses to his company-
    issued American Express (―Amex‖) card.             She also alleges that Jansing improperly
    caused the Company to pay for several other personal expenses. I first address the claim
    relating to Jansing‘s use of his Amex card.
    a.        The personal expenditures Jansing allegedly improperly charged to his Amex
    card
    Zutrau challenges $50,992.42 in allegedly improper expenses that Jansing charged
    to his Amex card from 2007 to 2012 (the ―Amex charges‖), including meal, travel,
    vehicle, mailing, and other miscellaneous charges, some as low as $5.99. 260          It is
    undisputed that, both before and after Zutrau‘s termination, Jansing used his Amex card
    predominantly to pay for business expenses. The $50,992.42 in expenses that Zutrau
    challenges are out of a total of over $1 million in expenses that were charged to Jansing‘s
    Amex card during the relevant period. Zutrau also complains about Jansing‘s use of his
    Amex card‘s ―rewards points‖ to pay for personal expenditures. Specifically, she alleges
    that he improperly used 1,391,770 rewards points that, according to Zutrau, have an
    approximate value of $.01 each, for a total value of $13,917.70.261
    260
    JX 507 Ex. B.
    261
    Tr. 315.
    71
    As to the rewards points, Jansing does not dispute that he redeemed them for
    personal expenditures. Rather, he avers that his use of the rewards points did not cost the
    Company any money and should be treated as a de minimis perk. Zutrau admits that
    Jansing‘s use of the rewards points did not require any cash outlays by the Company.262
    She asserts, however, that they could have been used for other purposes, such as
    purchasing office supplies.263 ICE had no formal policy on rewards points,264 but no
    evidence has been offered to suggest that Jansing‘s use of the rewards points was
    inconsistent with past practices at ICE or with general industry custom. Here, where the
    alleged market value of the rewards points accumulated on Jansing‘s Amex card was
    approximately $2,300 per year, or just over 1% of his base salary of $200,000 (the
    fairness of which is not disputed), I find Jansing‘s use of them to be a de minimis perk
    rather than a breach of his fiduciary duties. At trial, Jansing provided uncontroverted
    testimony that he used rewards points to pay for $5,976.70 of the Amex charges that
    Zutrau challenges.265 Thus, the value of the remaining charges for which Jansing could
    be held liable is $45,015.72.
    262
    Tr. 316.
    263
    Tr. 362; see Tr. 601 (Jansing).
    264
    Tr. 601 (Jansing).
    265
    See Tr. 551-52 (Jansing); Def.‘s Demonstrative Ex. (―DDX‖) 1. Zutrau has
    objected to DDX 1 and I refer to it only for limited noncontroversial purposes,
    including to the extent it reflects uncontroverted testimony or admissions by
    Jansing.
    72
    Jansing avers that a substantial majority of the remaining Amex charges were for
    business expenses, but admits that some were for personal expenses and did not get
    reimbursed because Jansing considered them to be negligible.266 In that regard, Jansing
    admitted that $4,134.26 of the Amex charges were personal, as reflected in a
    demonstrative that he presented at trial.267    Jansing also admitted that an additional
    $5,065.54 of the Amex charges were combined-purpose travel expenses.268              This
    category of expenses included travel expenses for trips that Jansing took with his
    daughter and visits to his relatives, including during the holidays. 269 Although Jansing
    claims that he also did work on these trips,270 I find that the charges were predominantly
    personal expenses for which ICE should not have been charged. Thus, at least $9,199.80
    of the Amex charges were for personal expenses.
    266
    Tr. 484.
    267
    See Tr. 551-53; DDX 1. In DDX 1, one purchase for $216.74 from Hertz Car
    Rental on February 15, 2009 was described as ―Personal‖ but not included in the
    calculation of ―Total Personal Expenses,‖ which were listed as having a value of
    $3,917.52. I take the description of the $216.74 expense as ―Personal‖ in DDX 1
    as an admission and note that Jansing also previously described that expense as
    personal in a deposition. Jansing N.Y. Dep. 566. Thus, I consider its exclusion
    from the ―Total Personal Expenses‖ to be an oversight and deem Jansing‘s
    admitted ―Total Personal Expenses‖ to be $4,134.26.
    268
    See Tr. 551-53; DDX 1.
    269
    Id.; Jansing NY Dep. 554-55.
    270
    Tr. 552-53.
    73
    Of the remaining $35,815.92 in Amex charges, $7,943.60 relate to maintenance
    and repair of Jansing‘s Company vehicle, a truck.271 The record indicates that the truck
    was purchased for business purposes, including to facilitate transportation of business
    materials, and provided ICE with a tax benefit.272 Although Zutrau alleges that Jansing
    used this truck primarily as his personal vehicle, I am satisfied that maintenance and
    repair of the truck was a business expense.
    Thus, $27,872.32 of the Amex charges remain in dispute. Apart from $1,473.38
    in charges for which Jansing cannot recall the purpose, Jansing generally has averred that
    all of the remaining charges were for business expenses.273 Based on her review of the
    Amex card statements, Zutrau stated her opinion at trial that each of these expenses was
    most likely personal or otherwise not a proper business expense, but she admitted that the
    information available from the credit card statements does not provide definitive proof
    one way or another.274 Because neither side has submitted convincing evidence as to the
    nature of these expenses, whether Jansing‘s charging of them to the Amex card should be
    treated as a breach of his fiduciary duties will depend upon who bears the burden of
    proof.
    As the decision of whether or not to charge an expense to the Company card is a
    business decision, it is, by default, entitled to the presumption of the business judgment
    271
    See Tr. 551-52 (Jansing); DDX 1.
    272
    See Tr. 202-03 (Zutrau); JX 539.
    273
    See Tr. 549-51; DDX 1.
    274
    Tr. 101, 272-75.
    74
    rule.275 Nonetheless, Zutrau makes two arguments for shifting the burden to account for
    the Amex charges to Jansing in the circumstances here.
    First, citing Technicorp Int’l II, Inc. v. Johnston,276 Zutrau argues that, because
    there are undisputed instances where Jansing used corporate funds to pay for personal
    expenditures, Jansing should bear the burden of demonstrating that the remaining charges
    she challenges were incurred for a proper business purpose. I do not read Technicorp as
    supporting Zutrau‘s position. In Technicorp, the plaintiffs made a ―prima facie showing‖
    that the two individual defendants had diverted over $11 million away from one of the
    plaintiff companies while it was under the exclusive control of the defendants.277 Under
    those circumstances, the Court stated that the defendants ―have the burden of showing
    that they dealt properly with corporate funds and other assets entrusted to their care‖ and
    ―have a duty to account for their disposition of those funds, i.e., to establish the purpose,
    amount, and propriety of the disbursements.‖278 Here, Zutrau has not made a prima facie
    showing that any of the remaining Amex charges were incurred improperly; rather, her
    challenges to those charges are based on speculation and are not supported by substantial
    evidence.279
    275
    See Aronson v. Lewis, 
    473 A.2d 805
    , 812 (Del. 1984).
    276
    
    2000 WL 713750
     (Del. Ch. May 31, 2000).
    277
    
    Id. at *15
    .
    278
    
    Id. at *16
    .
    279
    See Tr. 101, 272-75 (Zutrau).
    75
    Another case that arguably supports Plaintiff‘s first argument for shifting the
    burden is Carlson v. Hallinan, but it, too, is not controlling under these facts.280 In
    Carlson, in response to evidence submitted by the plaintiff that the defendant directors
    systematically were diverting corporate assets to benefit other entities they owned, and
    failing to keep track of those expenditures, the Court concluded that an accounting was
    necessary ―to determine the extent of the misallocation of expenses and the damages
    resulting therefrom.‖281 Although ICE‘s lack of formal expense reporting is far less than
    ideal, I find that the relatively minimal nature of the personal expenses that Jansing has
    been shown to have charged to the Company over a span of six years is not sufficient to
    warrant shifting the burden of proof to him.282
    Second, Zutrau renews her first motion to compel and argues that a shifting of the
    burden of proof is appropriate as a sanction for Jansing‘s failure to comply with his
    discovery obligations. By way of background, on February 27, 2013, Zutrau served
    Jansing with her Third Request for the Production of Documents (the ―Third Request for
    Production‖),283 in which she requested, among other things, approximately eighty-five
    merchant receipts for various purchases charged to Jansing‘s Amex card from 2007 to
    280
    
    925 A.2d 506
     (Del. Ch. 2006).
    281
    
    Id. at 537
    .
    282
    See Sutherland v. Sutherland, 
    2010 WL 1838968
    , at *16 (Del. Ch. May 3, 2010)
    (rejecting plaintiff‘s attempt to ―have the Court impose an affirmative duty on
    fiduciaries to come forward and explain the allocation of company funds at the
    behest of any inquiring shareholder‖).
    283
    Pl.‘s Mot. to Compel Ex. C (D.I. No. 112).
    76
    2012. On April 4, 2013, Jansing responded to the Third Request for Production. He
    objected to Zutrau‘s requests for receipts, among other requests, on the grounds that they
    were unduly burdensome, duplicative, and unnecessary,284 and refused to produce the
    receipts.
    Zutrau filed a motion to compel production of withheld documents responsive to
    the Third Request for Production on May 1, 2013, the last day of fact discovery. 285 I
    heard argument on that motion in conjunction with the pre-trial conference on July 25,
    2013, less than a week before the commencement of trial. Due to the limited time
    remaining before trial, I determined that ordering production of the multitude of
    documents requested by Zutrau‘s motion would not be practical, but took the motion
    under advisement and granted Zutrau leave to pursue certain burden shifting arguments
    originally raised in her motion in post-trial briefing.
    Zutrau now argues that, based on Jansing‘s failure to produce the receipts she
    requested in her Third Request for Production, the burden should be shifted to him to
    prove that all of the challenged Amex charges were proper business expenses. At the
    outset, I conclude that such wholesale burden-shifting would be inappropriate. Only
    nineteen of the receipts that Zutrau requested in her Third Request for Production
    actually correspond to any of the over 300 Amex charges that she questions in this
    284
    
    Id.
     Ex. D.
    285
    Pl.‘s Mot. to Compel; First Am. Case Scheduling Order (D.I. No. 94).
    77
    action.286 Moreover, of the nineteen receipts that are relevant to Zutrau‘s claims, twelve
    relate to purchases that were made using rewards points.287 Thus, only seven of the
    numerous receipts Zutrau requested correspond to Amex charges that she challenges in
    this action that were not redeemed with rewards points. Those charges were for the
    following transactions: (1) $150 to the Golf Shop Inc. on July 30, 2007; (2) $1004.50 to
    PC Richard & Sons on September 28, 2008; (3) $902.96 to PC Richard & Son on March
    10, 2010; (4) $456 to the Southampton Inn on November 12, 2010; (5) $963.87 to the
    Southampton Inn on November 17, 2010; (6) $651.73 to Best Buy Co. on December 1,
    2010; and (7) $1,060.00 to Bissinger‘s Web Catalog on May 5, 2011. 288 The total
    amount of these seven charges is $5,189.06.
    As to these seven charges for which receipts were requested, I hold that burden-
    shifting is appropriate. Court of Chancery Rule 26(b)(1) provides that parties may obtain
    discovery of any non-privileged matter which ―is relevant to the subject matter involved
    in the pending action, whether it relates to the claim or defense of the party seeking
    discovery or to the claim or defense of any other party‖ and appears ―reasonably
    calculated to lead to the discovery of admissible evidence.‖ In her Third Request for
    286
    Compare Pl.‘s Mot. to Compel Ex. C, with JX 507 Ex. B.
    287
    Compare Pl.‘s Mot. to Compel Ex. C, with JX 507 Ex. B, and DDX 1. The twelve
    purchases that were made with rewards points include one purchase of $136.95
    from Frontgate Catalog Household on September 3, 2009 that initially was
    charged to the Amex card and later backed out using rewards points. See supra
    note 265 & accompanying text.
    288
    See supra note 286.
    78
    Production, Zutrau requested receipts for the seven disputed charges enumerated above. I
    find her requests for those receipts were reasonably calculated to lead to the discovery of
    admissible evidence.     Jansing‘s objections that the receipts were duplicative and
    unnecessary in light of the Amex statements, which provide only general information as
    to the date and amount of the purchases and the relevant vendors, is unpersuasive. I also
    reject Jansing‘s objection that production of the receipts would have been overly
    burdensome. The receipts relevant to the Amex charges were kept in ICE‘s records along
    with the Amex statements.289
    Thus, Jansing should have provided Zutrau with at least the seven requested
    receipts now at issue. Under these circumstances, I consider shifting the burden of proof
    as to the seven underlying purchases to be an appropriate equitable sanction for Jansing‘s
    failure to comply with his discovery obligations. As to those seven purchases, I therefore
    conclude that Jansing has the burden ―to account for [his] disposition of those funds, i.e.,
    to establish the purpose, amount, and propriety of the disbursements.‖290
    Jansing has failed to meet this burden. To prove the propriety of the contested
    Amex charges, Jansing relies almost entirely upon the demonstrative exhibit he presented
    at trial, which lists the challenged Amex charges and the purported business purposes for
    the charges that Jansing asserts were proper.291         A demonstrative exhibit is not
    289
    Henriksen N.Y. Dep. 74.
    290
    Technicorp Int’l II, Inc. v. Johnston, 
    2000 WL 713750
    , at *16 (Del. Ch. May 31,
    2000).
    291
    See DDX 1.
    79
    substantive evidence, however, and Jansing provided no particularized testimony as to
    the contested charges or documentation to support the business purposes listed on the
    demonstrative. Thus, Jansing has failed to meet his burden as to those charges and will
    be deemed to have improperly charged the Company for an additional $5,189.06.
    Jansing‘s use of his Amex card to make the remaining contested purchases,
    totaling $22,683.26, is protected by the business judgment rule. As to these, Zutrau has
    presented no substantive evidence sufficient to overcome the business judgment
    presumption.    Jansing is presumed, therefore, to have made those purchases in
    accordance with his fiduciary duties. In sum, I conclude that Jansing improperly charged
    the Company for $14,388.86 out of the $50,992.42 in purchases that Zutrau challenges.
    To that extent, Jansing breached his duty of loyalty.
    b.      Zutrau’s remaining claims that Jansing improperly caused ICE to pay for
    personal expenditures
    In addition to challenging Jansing‘s use of his Amex card, Zutrau claims that
    Jansing improperly caused ICE to pay for several other personal expenses, including
    interest on funds that he withdrew from the Credit Line as well as various personal tax,
    legal, and accounting expenses.292
    292
    Earlier in this litigation, Zutrau questioned the propriety of annual charitable
    contributions that Jansing caused ICE to make to the Jansing Cook Foundation, a
    charitable trust of which he is a trustee. See Tr. 93-94 (Zutrau); JX 507 Ex. C.
    Zutrau did not address those contributions in her post-trial briefing, however. I,
    therefore, consider any claims based upon them to be waived. See Emerald P’rs v.
    Berlin, 
    726 A.2d 1215
    , 1224 (Del. 1999).
    80
    Most significantly, Zutrau questions Jansing‘s withdrawal of $250,000 from the
    Credit Line on June 19, 2007, the day before her termination, and placement of that
    money in his personal Citibank account.       At various times over the course of this
    litigation, Zutrau has suggested that Jansing withdrew the money to help him make the
    $271,000 down payment he made on his new home in Southampton, New York, two days
    after she was fired. The amount and timing of the down payment is suspicious. The
    record developed at trial, however, shows that Jansing used separate funds to make that
    down payment and kept the available balance in his Citibank account at approximately
    $250,000 until he later used the funds from that account to repay the principle balance on
    the Credit Line on November 27, 2007.
    Nonetheless, it is undisputed that Jansing caused ICE to pay the interest on the
    Credit Line during the five months that the borrowed sum of $250,000 was in his
    personal account. The total interest that ICE paid on the Credit Line as a result of
    Jansing‘s withdrawal was $9,919.52.293 Jansing argues that he should not be liable for
    this amount, because he withdrew the balance of the Credit Line in reliance on his
    banker‘s advice that he should keep those funds in his personal account until such time as
    ICE could obtain a new credit line. I do not find Jansing‘s testimony regarding his
    reliance on his banker‘s advice to be exculpatory, however, because Jansing never
    applied for a new credit line. Rather, in October 2008, approximately one year after he
    293
    See JX 484; JX 346 at ISI 001819 (Interest Paid/Payable).
    81
    repaid the balance on the Credit Line and about a year and a half after Zutrau‘s
    termination, Jansing applied for an extension of the existing Credit Line.
    Thus, Jansing has articulated no legitimate business justification for his
    withdrawal of the $250,000.       Rather, the evidence suggests that Jansing took the
    challenged actions to facilitate his own efforts to keep the Credit Line in place without
    having to confront the possibility that Zutrau would remove her name as co-guarantor
    and create a risk that ICE would lose the Credit Line. The record indicates that if Zutrau
    had withdrawn her guarantee immediately, there was a material risk that the Credit Line
    would be revoked. In that regard, Jansing has admitted that, due to his poor credit, ICE
    would not have been able to obtain the Credit Line in the first place without the benefit of
    Zutrau‘s creditworthiness.294 I also note that, in connection with Zutrau‘s termination,
    Jansing removed Zutrau‘s name and signatory power from all Company bank accounts, a
    credit card account, and a retirement benefits administration account, but conspicuously
    left Zutrau‘s name on the Credit Line as a co-guarantor until sometime after he repaid the
    $250,000 he had withdrawn.
    In these circumstances, I find that Jansing intentionally withdrew $250,000 from
    the Credit Line so that ICE‘s minority stockholder, Zutrau, would have no choice but to
    remain financially responsible for that amount as a co-guarantor. Thus, Jansing also
    acted to serve his own purposes in terms of his efforts to sever his ties with Zutrau
    without giving her any notice and without having to negotiate with her about matters such
    294
    Tr. 572-73; see also Tr. 33-34 (Zutrau).
    82
    as her guarantee on the Credit Line, and not to further any legitimate business purpose of
    ICE. Jansing‘s conduct amounted to a breach of his duty of loyalty, which warrants
    holding him liable for the interest that ICE paid on that withdrawal. Although Jansing
    claims that he repaid a portion of the interest,295 he adduced no credible evidence as to the
    amount of any such repayment. Therefore, I find that the Company has a legitimate
    claim against Jansing for the full amount of the interest that it paid, or $9,919.52.
    Zutrau also alleges that, in December of 2007, Jansing caused ICE to pay $12,315
    of his personal income taxes and wrote it off as an expense of ICE. As to this claim, I
    credit Kalaygian‘s trial testimony that the $12,315 constituted ICE‘s portion of the taxes
    due on Jansing‘s income, not Jansing‘s own tax liability.296
    In addition, Zutrau claims that Jansing improperly used ICE‘s corporate funds to
    pay for personal legal and accounting work and caused ICE to reimburse him for various
    out of pocket expenses that were personal in nature. Zutrau failed to pursue these claims
    at trial, however, and proffered no probative evidence in support of them or any related
    damages. Thus, she has failed to prove this aspect of her claims for inappropriate
    payment of personal expenditures.
    5.     Zutrau’s claim that Jansing failed to replace Zutrau with someone who could
    provide oversight
    Zutrau claims that Jansing breached his duties of care and loyalty by choosing to
    keep the position of Treasurer vacant after her termination and by failing to replace her
    295
    Tr. 508-09 (Jansing).
    296
    Tr. 691.
    83
    with anyone who could provide competent financial oversight of the Company, all so that
    he could use ICE‘s assets for his own personal benefit and engage in unchecked self-
    dealing. In that regard, Zutrau criticizes Jansing‘s appointment of Henriksen to serve as
    Controller and his retention of Kalaygian to assist with the Company‘s financials. She
    alleges that they were unable to fill the oversight void left by her termination because
    both Henriksen and Kalaygian are unqualified for their positions and are beholden to
    Jansing.
    Jansing‘s business decision not to appoint a new Treasurer and, instead, to hire
    Henriksen and Kalaygian to replace Zutrau and perform most of the functions that she
    previously performed at ICE is entitled to the presumption of the business judgment
    rule.297 Thus, the burden is on Zutrau to prove that Jansing breached his fiduciary duties
    in making that decision. Zutrau has failed to do so.
    As to the duty of loyalty, I find that Zutrau‘s claim that Jansing failed to replace
    her with people competent to provide oversight in order to facilitate his own self-dealing
    fails, as a matter of fact and law, because Zutrau—who was a minority stockholder and
    officer, but not a director of ICE, like Jansing—never had the authority to oversee or
    prevent the few instances of inappropriate self-dealing by Jansing that she has proven.298
    The two examples of self dealing by Jansing that have been shown in the six year period
    297
    See Aronson v. Lewis, 
    473 A.2d 805
    , 812 (Del. 1984).
    298
    See JX 196 ¶ 2 (Stipulation by Zutrau in the New York Action, stating: ―My work
    at ICE was at all times under the control of Jansing, who was the Company‘s
    majority owner, President, and sole Director.‖).
    84
    following Zutrau‘s termination are: (1) that Jansing paid himself excessive compensation;
    and (2) that Jansing improperly charged certain personal expenses to his Amex card.299
    As to the first example, Jansing always has been responsible for setting employee
    compensation at ICE, including his own, and Zutrau adduced no evidence that she ever
    had the authority to overrule those determinations.300 As Zutrau averred in a stipulation
    in the New York Action, ―Jansing set the compensation for all Company employees,
    including raises and bonuses, and I had no authority to do so.‖301 Turning to the second
    example, although it is undisputed that Zutrau successfully had prompted Jansing to
    reimburse the Company for certain personal expenses charged to his Amex card in the
    past, she would not have had the authority to overrule him if Jansing insisted that a given
    charge be treated as a business expense.302 Furthermore, even if Zutrau‘s questioning of
    Jansing‘s Amex charges may have inconvenienced or annoyed him, I find it implausible
    that Jansing would have fired Zutrau and appointed Henriksen and Kalaygian as her
    replacements to facilitate his ability to charge his personal expenses more freely to the
    Company. Therefore, Zutrau has failed to prove a breach of the duty of loyalty in
    connection with this claim.
    299
    I also concluded that Jansing‘s withdrawal of $250,000 from the Credit Line was
    done in bad faith in that Jansing sought to serve his own interests rather than the
    best interests of ICE. That action, however, was not self-dealing in the traditional
    sense. In any event, Zutrau at no time had the authority to prevent Jansing from
    making such a unilateral withdrawal. 
    Id.
    300
    Tr. 485 (Jansing).
    301
    JX 196 ¶ 5.
    302
    See id. ¶ 2.
    85
    As to the duty of care, Zutrau has neither alleged nor presented evidence
    suggesting that Jansing failed to inform himself properly before deciding to terminate her
    and hire her replacements, nor has she proven any other deficiencies in Jansing‘s
    decision-making process that would support a claim for breach of that duty. Thus, Zutrau
    has failed to demonstrate that Jansing breached his duty of care by terminating her
    employment and replacing her with Henriksen and Kalaygian.
    I also note that to the extent that Zutrau‘s claim can be interpreted as challenging
    Jansing‘s own failure to exercise proper oversight over the Company, she has not
    proffered evidence of the type of ―sustained or systematic failure‖ needed to succeed on
    such a claim.303
    Having addressed the merits of each of Zutrau‘s derivative claims against Jansing
    for breach of his fiduciary duties, I now turn to her direct claims challenging the Reverse
    Stock Split.
    D.    Claims Challenging the Reverse Stock Split
    Sections 242 and 155 of the DGCL authorize a corporation to effect a reverse
    stock split via a charter amendment that may result in stockholders with fractional
    interests being cashed out of the corporation.304 Section 242 provides that a corporation
    may amend its COI to ―subdivid[e] or combin[e] the outstanding shares of any class . . .
    303
    Stone v. Ritter, 
    911 A.2d 362
    , 369 (Del. 2006) (quoting In re Caremark Int’l Inc.
    Deriv. Litig., 
    698 A.2d 959
    , 971 (Del. Ch. 1996)).
    304
    See Reis v. Hazelett Strip-Casting Corp., 
    28 A.3d 442
    , 455 (Del. Ch. 2011).
    86
    of shares into a greater or lesser number of outstanding shares,‖305 which may result in
    some stockholders getting fractional interests. Under Section 155 of the DGCL, if a
    corporation effects a transaction that results in fractional interests, it may opt to
    compensate stockholders in lieu of issuing fractional shares, in which case it must ―pay in
    cash the fair value of fractions of a share as of the time when those entitled to receive
    such fractions are determined.‖306
    On June 11, 2012, Jansing filed an amendment to ICE‘s COI and thereby effecting
    the Reverse Stock Split, at a ratio of one share for every 62.5 outstanding shares. 307 The
    amendment to the COI provided that, following the split, any stockholders holding less
    than one share of ICE stock would be cashed out in lieu of receiving fractional shares.
    As a result of the Reverse Stock Split, Jansing‘s 125 shares of ICE stock (representing
    about 78% of the outstanding equity) were converted into two shares, and Zutrau‘s 36
    shares of ICE stock (representing about 22% of the outstanding equity) were converted
    into .576 shares.308 In connection with the Reverse Stock Split, Jansing notified Zutrau
    by letter that she was no longer a stockholder of ICE and provided her with a check for
    $495,778.81, which Jansing described as ―the fair value for your fractional shares.‖309
    Zutrau never deposited the check.
    305
    8 Del. C. § 242(a)(3).
    306
    8 Del. C. § 155.
    307
    JX 681.
    308
    See id.; JX 501.
    309
    JX 501.
    87
    Zutrau challenges the Reverse Stock Split on two principal grounds. First, she
    argues that Jansing effected the Reverse Stock Split for the sole purpose of depriving her
    of standing to pursue her derivative claims, in breach of his fiduciary duties. Second, she
    contends that she received inadequate consideration for her fractional shares, in breach of
    Jansing‘s fiduciary duties as well as the ―fair value‖ requirement of Section 155. By way
    of relief as to both grounds, Zutrau seeks to have the Reverse Stock Split rescinded and to
    be reinstated as an ICE stockholder.
    When, as here, ―a controlling stockholder uses a reverse split to freeze out
    minority stockholders without any procedural protections, the transaction will be
    reviewed for entire fairness with the burden of proof on the defendant fiduciaries.‖310
    This is because ―[a] reverse split under those circumstances is the functional equivalent
    of a cash-out merger.‖311 As previously noted,312 ―[t]he concept of fairness has two basic
    aspects: fair dealing and fair price.‖313 I address both of Zutrau‘s challenges to the
    Reverse Stock Split in the context of analyzing the transaction‘s entire fairness.
    1.      Fair dealing
    For purposes of assessing fair dealing, a brief review of the factual background
    leading up to the Reverse Stock Split is necessary. Zutrau was terminated from ICE in
    June 2007. In the first half of 2008, she commenced a books and records action against
    310
    Reis v. Hazelett Strip-Casting Corp., 
    28 A.3d 442
    , 460 (Del. Ch. 2011).
    311
    
    Id.
     (internal quotation marks omitted).
    312
    See supra notes 226-229 and accompanying text.
    313
    Weinberger v. UOP, Inc., 
    457 A.2d 701
    , 711 (Del. 1983).
    88
    Jansing and ICE in the New York Court. On August 1, 2008, the New York Court
    ordered Jansing to produce ICE‘s books and records.
    In September 2009, Zutrau commenced the New York Action by filing a
    complaint against Jansing and ICE, asserting, among other things, derivative claims
    challenging numerous actions taken by Jansing in the course of running the Company. In
    October 2011, the New York Court issued an opinion that, among other things, dismissed
    Zutrau‘s derivative claims without prejudice, holding that they could not be pursued in
    New York but could be asserted in a separate action.314
    In December 2011, before the commencement of this action, Jansing retained
    Farrell Fritz, P.C. as counsel to advise him regarding how to accomplish a reverse stock
    split. On January 13, 2012, Jansing, through counsel, engaged Duff & Phelps for the
    purpose of ―estimating [the] Fair Value of 100 percent of the Shareholders‘ Equity of ICE
    Systems as of a current date to be provided by [Farrell Fritz].‖315
    On April 25, 2012, Zutrau commenced this litigation by filing a verified complaint
    against Jansing in which she effectively reasserted the derivative claims that had been
    dismissed from the New York Action. Jansing was served on May 11, 2012, and later
    requested a 30-day extension to file a responsive pleading. The Court granted a 20-day
    extension, giving Jansing until June 20, 2012 to respond to the Complaint.316
    314
    Zutrau v. Ice Sys., Inc., 
    2011 WL 5137152
    , at *4 (N.Y. Sup. Ct. Oct. 28, 2011).
    315
    JX 497.
    316
    D.I. No. 10.
    89
    On June 11, 2012, Duff & Phelps issued a valuation report, estimating the fair
    market value of 100% of the equity in the Company as of June 5, 2012 as being
    $2,217,233. That same day, Jansing filed the amendment to ICE‘s COI that implemented
    the Reverse Stock Split. Jansing utilized the Duff & Phelps report to value Zutrau‘s 22%
    interest in the Company at $495,779, which reflects her pro rata share of the Duff &
    Phelps valuation with no minority discount.
    Recognizing that it is ultimately Jansing‘s burden to demonstrate entire fairness, I
    pause initially to consider Zutrau‘s main challenge to the validity of the Reverse Stock
    Split. Based on its timing, Zutrau argues that it is self-apparent that Jansing effectuated
    the Reverse Stock Split ―for the sole, fraudulent, and faithless purpose of eliminating
    Plaintiff‘s standing to maintain the derivative claims originally brought in the New York
    action and re-filed in Delaware on April 25, 2012.‖317 In support of that view, Zutrau
    asserts that Jansing has not ―offer[ed] any conceivable, legitimate business purpose that
    would justify his approval of the Reverse Stock Split, other than to deprive Plaintiff of
    derivative standing.‖318 Based on my review of the record developed at trial, I disagree
    with Zutrau and find that depriving Zutrau of derivative standing was not a primary
    motivation for the Reverse Stock Split. This finding is informed by three primary
    considerations.
    317
    Pl.‘s Opening Br. 30.
    318
    
    Id. at 31
    .
    90
    First, Jansing has articulated a credible business justification for the Reverse Stock
    Split.    By the time of the Reverse Stock Split in June 2012, the parties had been
    embroiled in contentious litigation for over four years in two different states. Jansing
    testified that people in the industry in which ICE operates were aware of the litigation
    between ICE‘s stockholders and that it was a cause for concern among some of ICE‘s
    clients.319 After ―years of withering litigation,‖ Jansing claimed that his decision to
    implement the Reverse Stock Split was motivated by ―the desire to have everybody get
    on with their lives‖ and to ―mov[e] the company forward and hav[e] everybody go on
    their separate ways.‖320 Based on the contentiousness I have observed in this litigation
    and the parties‘ sharply divergent concepts of how the Company should be run, I accept
    Jansing‘s testimony that the primary purpose of the Reverse Stock Split was to bring an
    end to the turbulent relationship between the parties and to allow both of them and the
    Company to move on.
    Second, although the timing of the Reverse Stock Split on its face is suspicious,
    the process that led to it began before the filing of this action. Specifically, Jansing
    engaged both Farrell Fritz and Duff & Phelps after the New York Court‘s decision to
    sever the derivative claims, but before Zutrau filed her complaint in Delaware. At that
    time, there were no outstanding derivative claims against Jansing and it was unclear when
    319
    Tr. 547.
    320
    
    Id. at 546-47
    .
    91
    or whether Zutrau would reassert those claims.321 Jansing testified that the Reverse Stock
    Split was the culmination of a process being led by Farrell Fritz, and that the timing was
    unrelated to the filing of the derivative claims in this action.322        That may be an
    overstatement, but, in any event, I find that Jansing would have implemented the Reverse
    Stock Split whether or not Zutrau filed this action.
    Third, and most significantly, while Jansing previously has argued that Zutrau
    lacks standing to assert her derivative claims independently of the other claims in this
    action, he consistently has stated that he has no objection to Zutrau effectively litigating
    her derivative claims for purposes of valuing her interest in ICE in connection with the
    Reverse Stock Split.323 In that regard, Jansing has suggested that Zutrau would be
    entitled, as additional consideration, to 22% of the value (based on her percentage equity
    ownership) of any derivative claims that ICE had against Jansing at the time of the
    Reverse Stock Split.324 This approximates, at least in part, the monetary relief that Zutrau
    could have obtained if she still had standing to assert the derivative claims.
    For the foregoing reasons, I conclude that Jansing did not implement the Reverse
    Stock Split for the sole or primary purpose of depriving Zutrau of derivative standing.
    That fact alone, however, does not establish fair dealing, and other factors undermine the
    fairness of the process that culminated in the Reverse Stock Split. For one thing, Jansing
    321
    
    Id. at 661-62
     (Jansing).
    322
    
    Id. at 658-59
    .
    323
    Def.‘s Opening Br. 58; see Tr. 549, 661-62.
    324
    Def.‘s Opening Br. 58.
    92
    failed to implement any procedural protections in connection with the Reverse Stock
    Split, other than retaining his own (and ICE‘s) legal counsel and investment advisor. He
    did not, for example, form a special committee or otherwise arrange for anyone to
    bargain on behalf of or with the minority stockholder. Indeed, it does not appear that
    Zutrau was consulted about the Reverse Stock Split at any time before its execution.
    Furthermore, although Jansing relied on a contemporaneous valuation of the Company in
    determining the fair value of Zutrau‘s shares, that valuation was produced by a valuation
    consulting firm, Duff & Phelps, that essentially was working for Jansing and knew that
    its valuation was to be used for purposes of a transaction by which Jansing, through ICE,
    would buy out ICE‘s minority stockholder.325 For all of these reasons, I conclude that
    Jansing failed to prove that the Reverse Stock Split was the product of fair dealing.326
    2.     Fair price / Fair value
    As recently clarified by this Court in Reis v. Hazelett Strip-Casting Corp.,327 the
    fair price standard of entire fairness and the fair value standard applicable to
    compensation for fractional interests under Section 155(2) of the DGCL call for
    equivalent economic inquiries.328     For both, the appropriate test, as in the appraisal
    325
    Tr. 735 (D‘Almeida).
    326
    See Reis v. Hazelett Strip-Casting Corp., 
    28 A.3d 442
    , 460 (Del. Ch. 2011)
    (finding lack of fair dealing where majority shareholder effected reverse stock
    split without procedural protections and without engaging in good faith
    negotiations with minority shareholders).
    327
    
    28 A.3d 442
    .
    328
    See 
    id. at 461-64
    .
    93
    context, is whether the ―minority stockholder shall receive the substantial equivalent in
    value of what he had before.‖329 In assessing the value of the shares that were held
    before the relevant transaction, the Court must consider ―all relevant factors,‖ including
    ―assets, market value, earnings, future prospects, and any other elements that affect the
    intrinsic or inherent value of a company‘s stock.‖330
    a.     The Duff & Phelps report
    Jansing used the Duff & Phelps valuation report as his basis for valuing Zutrau‘s
    shares. I therefore begin my analysis of fair price by assessing the merits of that report.
    Jaime D‘Almeida, a Director at Duff & Phelps, was the principal author of the Duff &
    Phelps report and was called by Jansing as an expert witness at trial. Duff & Phelps
    utilized three valuation methods in valuing ICE: the discounted cash flow (DCF) method,
    the comparable companies method, and the comparable transactions method.331 The DCF
    method produced a fair market valuation for ICE of $2,217,233; the comparable
    companies method produced a valuation of $2,012,003; and the comparable transactions
    method produced a valuation of $1,328,965.332 Duff & Phelps ultimately concluded that,
    due to ICE‘s lack of similarity to the most comparable companies that could be
    identified, the comparable companies and comparable transactions valuation methods did
    329
    
    Id. at 462
     (quoting Sterling v. Mayflower Hotel Corp., 
    93 A.2d 107
     (Del. 1952)).
    330
    Weinberger v. UOP, Inc., 
    457 A.2d 701
    , 711 (Del. 1983).
    331
    Tr. 723-24 (D‘Almeida); JX 500 Schedule 1.
    332
    JX 500 Schedule 1.
    94
    not produce reliable estimates of ICE‘s value.333 It therefore assigned a 100% weight to
    the results of the DCF method, which produced the highest valuation of the three
    methods utilized.334
    As an initial matter, I concur with Duff & Phelps that the DCF method should be
    given exclusive weight in valuing ICE. The utility of a comparable, or market-based,
    approach to valuation ―depends on actually having companies that are sufficiently
    comparable that their trading multiples provide a relevant insight into the subject
    company‘s own growth prospects.‖335          In that regard ―[r]eliance on a comparable
    companies or comparable transactions approach is improper where the purported
    ‗comparables‘ involve significantly different products or services than the company
    whose appraisal is at issue, or vastly different multiples.‖336 Because ICE operates in
    what is effectively a two player market, and its direct competitor is significantly larger
    and has a 99% market share, the comparable companies and transactions methods are not
    likely to yield reliable estimates of ICE‘s value.
    By contrast, the DCF method provides an effective way to measure ICE‘s fair
    market value. Delaware Courts frequently have applied the DCF method in valuing
    333
    Tr. 727-28 (D‘Almeida).
    334
    
    Id. at 729
    ; JX 500 at 38.
    335
    In re Orchard Enters., Inc., 
    2012 WL 2923305
    , at *10 (Del. Ch. July 18, 2012),
    aff’d, 
    2013 WL 1282001
     (Del. 2013) (ORDER).
    336
    
    Id.
    95
    companies and have described it as ―in theory the single best technique to estimate the
    value of an economic asset.‖337 As this Court has noted,
    [t]he basic premise underlying the DCF methodology is that
    the value of a company is equal to the value of its projected
    future cash flows, discounted at the opportunity cost of
    capital. Put simply, the DCF method involves three basic
    components: (i) cash flow projections; (ii) a terminal value;
    and (iii) a discount rate.338
    Setting aside for the moment the existence of Jansing‘s fiduciary breaches and the impact
    of those breaches on the fair value of Zutrau‘s shares at the time of the Reverse Stock
    Split, I consider first whether the Duff & Phelps DCF analysis can be regarded as an
    accurate estimate of ICE‘s value in light of its historical performance up to that point.
    In June of 2012, when the Duff & Phelps report was done, management of ICE did
    not have any projections for ICE‘s future performance.339 Duff & Phelps, therefore,
    independently analyzed ICE‘s historical performance from fiscal year 2007 through the
    first half of 2012 (the ―historical period‖) to project future cash flows for the remainder
    of 2012 through to fiscal year 2014.340 Duff & Phelps used ICE‘s average revenues
    during the historical period as its revenue baseline. To assess ICE‘s expected rate of
    revenue growth, Duff & Phelps looked to the forecasted growth rate of the ―transaction
    publishing‖ segment of the ―strategic document outsourcing industry,‖ which is the
    337
    Cede & Co. v. Technicolor, Inc., 
    1990 WL 161084
    , at *7 (Del. Ch. Oct. 19, 1990).
    338
    In re Orchard Enterprises, Inc., 
    2012 WL 2923305
    , at *10.
    339
    JX 500 at 30.
    340
    Id.; Tr. 724 (D‘Almeida).
    96
    business segment in which Duff & Phelps concluded ICE operates.341 The strategic
    document outsourcing industry ―is comprised of service providers that assist companies
    in customer and investor communications through document processing and scanning and
    high volume transaction printing.‖342 The core competencies of transaction publishing
    include ―transaction documents, transpromo document production, content versioning,
    and response analysis.‖343    The forecasted growth rate of the transaction publishing
    segment between 2010 and 2015 was 1.6 percent.344 In light of ICE‘s ―first mover
    advantage‖ in the proxy processing space, however, Duff & Phelps concluded that a
    higher revenue growth rate of 2.1 percent was appropriate.        That rate equaled the
    forecasted long-term U.S. inflation rate.345
    Duff & Phelps projected that ICE‘s operating expenses would remain constant as a
    percentage of sales, based on the average operating expenses as a percentage of sales
    during the historical period. Duff & Phelps made three normalizing adjustments in order
    to remove non-operating or non-recurring expenses from ICE‘s projected future
    expenses.346 Specifically, Duff & Phelps removed from expenses the cost of Jansing‘s
    annual charitable contributions, certain non-recurring bank fees, and legal costs that it
    341
    JX 500 at 20.
    342
    
    Id.
    343
    
    Id.
    344
    
    Id. at 21
    .
    345
    
    Id. at 30-31
    ; Tr. 724 (D‘Almeida).
    346
    Tr. 724-25 (D‘Almeida); JX 500 at 31.
    97
    determined most likely would be non-recurring.347 Although ICE is an S corporation and
    such corporations are not taxed at the entity level, Duff & Phelps, following this Court‘s
    practice in Delaware Open MRI Radiology Associates, P.A. v. Kessler,348 estimated an
    ―equivalent, hypothetical ‗pre-dividend‘ S corporation tax rate‖349 of 28.8 percent, which
    it applied to ICE‘s projected operating cash flows.350
    To determine the applicable discount rate to apply to future cash flows, Duff &
    Phelps used the well-established Capital Asset Pricing Model (CAPM), which measures
    the required rate of return of equity capital based on the relative risk of the investment, as
    well as the time value of money.351
    Based on that approach, Duff & Phelps calculated a cost of capital, and thus a
    discount rate, of 12.9 percent. Discounting its free cash flow projections for the latter
    half of 2012, 2013, and 2014, Duff & Phelps calculated the present value of the free cash
    347
    Tr. 724-25 (D‘Almeida); JX 500 at 31.
    348
    
    898 A.2d 290
    , 336-30 (Del. Ch. 2006).
    349
    
    Id. at 330
    .
    350
    JX 500 at 32-33. This hypothetical rate is the corporate tax rate that a C
    corporation would have to have in order to achieve the same amount of income
    available after dividends as the S corporation. See Delaware Open MRI Radiology
    Assoc., P.A., 
    898 A.2d at 330
    . In calculating this rate, Duff & Phelps assumed that
    ICE‘s shareholders are taxed at a personal tax rate of 39.5%, accounting for
    Federal and New York state personal tax rates. JX 500 at 33.
    351
    Tr. 725-26 (D‘Almeida); JX 500 at 28. Because ICE‘s capital structure is 100
    percent equity, Duff & Phelps did not need to estimate the required return on debt.
    JX 500 at 28. For a more detailed description of the CAPM calculation, see In re
    Orchard Enters., Inc., 
    2012 WL 2923305
    , at *18 (Del. Ch. July 18, 2012) (citing
    Richard A. Brealey, Stewart C. Myers & Franklin Allen, Principles of Corporate
    Finance 214 (9th ed. 2008)).
    98
    flows from those years to be $309,029, $159,267, and $144,011, respectively, for a total
    of $612,307.352
    To calculate the terminal value, Duff & Phelps used the Gordon Growth Model.353
    The terminal year cash flow was then capitalized using a rate calculated by subtracting
    the long-term expected growth rate of 2.1 percent from the CAPM discount rate of 12.9
    percent. The present value of the capitalized terminal year cash flow was calculated to be
    $1,359,397.354
    The total present value of the free cash flows from the projection years and the
    terminal period, i.e., ICE‘s ―enterprise value,‖ was thus $1,971,704.355 To this, Duff &
    Phelps added ICE‘s non-operating assets, including $100,000 in outstanding investments
    and $145,527 in funds that were owed to the Company by Jansing.356 Accounting for
    fractional dollar amounts, this led to a total fair market valuation for ICE of $2,217,233,
    which is the number on which Jansing relied in valuing Zutrau‘s shares.357
    Having reviewed the Duff & Phelps report in detail, I conclude that it accords with
    valuation practices endorsed by Delaware Courts and provides an appropriate baseline
    352
    JX 500. Schedule 1. The estimated present value of the free cash flows for the
    second half of 2012 were elevated, because ICE collects most of its revenues in
    the second half of the year. 
    Id. at 23
    .
    353
    JX 500 at 33.
    354
    
    Id.
     Schedule 1.
    355
    
    Id.
    356
    
    Id. at 34
    ; Tr. 726 (D‘Almeida).
    357
    JX 500 Schedule 1.
    99
    estimate of the fair market value of ICE, not accounting for Jansing‘s fiduciary breaches
    or the effect of those breaches on the financial performance of the Company. In other
    words, if one were to assume that, at the time of the Reverse Stock Split, the Company
    had no outstanding derivative claims and that ICE‘s financial performance during the
    historical period reflected the performance of a company whose principals were acting in
    accord with their fiduciary duties, the Duff & Phelps report appropriately would reflect
    the fair value of the Company. In that regard, I note that Plaintiff‘s own valuation and
    damages expert, Roy D‘Souza, used the Duff & Phelps valuation as his baseline
    valuation for the Company in calculating damages and stated that he would have no
    objection to that valuation were it not for Jansing‘s fiduciary breaches.358
    Apart from noting its failure to account for Jansing‘s breaches of fiduciary duty,
    Zutrau raised only two objections to the Duff & Phelps report, neither of which is
    persuasive. First, she argues that the report uses an unreasonably low growth rate to
    project ICE‘s future revenues, on the grounds that the growth rate Duff & Phelps used
    was garnered from statistical industry data sources only remotely related to ICE. The
    transaction publishing segment of the strategic document outsourcing industry may not
    precisely correspond to the proxy services sector in which ICE operates. Nevertheless, I
    find that it is closely related enough to serve as a useful reference point in estimating
    ICE‘s growth rate. Moreover, Duff & Phelps ultimately assumed that ICE could be
    expected to grow at a rate that is above the forecasted growth rate for the transaction
    358
    See Tr. 426-27; D‘Souza Dep. 33-34.
    100
    publishing segment (1.6 percent) and equivalent to the forecasted long-term U.S. inflation
    rate (2.1 percent). Given the highly competitive and saturated nature of the market in
    which ICE operates, I conclude that Jansing has shown by a preponderance of the
    evidence that a higher growth rate would not be justified.
    Second, Zutrau contends that the Duff & Phelps valuation does not ―faithfully
    respect the third-party interest ICE received.‖359     Although ICE engaged in several
    acquisition discussions with ISS and Computershare in the past, most of those
    discussions failed to result in any firm offer to acquire ICE. The one documented
    acquisition offer that ICE received, namely, ISS‘s non-binding offer in 2009 to acquire
    the Company for $2.5 million, with a maximum earnout potential of $4 million, does not
    differ from the Duff & Phelps valuation so significantly as to throw its reliability into
    question.
    Thus, I find that the Duff & Phelps report provides a methodologically sound
    valuation of the Company as of the time of the Reverse Stock Split, except for the fact
    that it does not account for the existence of Jansing‘s breaches of fiduciary duty or the
    impact of those breaches on the performance of the Company.              That exclusion is
    significant, however, and, as a result of it, the Duff & Phelps valuation ultimately fails to
    capture the fair value of ICE at the time of the Reverse Stock Split. I next consider how
    properly accounting for Jansing‘s breaches of fiduciary duty would impact the valuation
    of the Company.
    359
    Pl.‘s Opening Br. 49.
    101
    b.      The effect of Jansing’s fiduciary breaches on the valuation
    I find that Jansing‘s breaches of fiduciary duty require that the Duff & Phelps DCF
    valuation be modified in two ways to arrive at the fair value of the Company at the time
    of the Reverse Stock Split.
    First, the monetary value of the outstanding breach of fiduciary duty claims
    against Jansing must be added. This Court has determined that Jansing breached his
    fiduciary duties to the Company in the time period between Zutrau‘s termination in June
    2007 and the Reverse Stock Split in June 2012. The Company therefore had claims
    against him for those breaches at the time of the Reverse Stock Split. As this Court has
    acknowledged in other contexts,360 and as Jansing has expressly conceded,361 those
    claims can be thought of as non-operating corporate assets the value of which should be
    added to that of the Company in determining fair value.
    The Company had a claim against Jansing for personal expenses that he charged to
    his Company-issued Amex card that had a value of $15,000.362 The Company also had a
    claim against Jansing for $9,919.52 in interest that he improperly caused the Company to
    pay on the Credit Line after he withdrew the full balance of that line and placed it in his
    360
    See supra note 198.
    361
    Def.‘s Opening Br. 60-61.
    362
    This value reflects the $14,388.86 in personal expenses Jansing improperly
    charged to the Company during the period from June 2007 to June 2012 rounded
    to $15,000 to account for the addition of a reasonable amount of prejudgment
    interest. Because the individual expenditures were relatively small and numerous
    and spanned a period of several years, it is impracticable to compute a precise
    interest figure.
    102
    personal bank account. The value of that claim is $9,919.52 plus pre-judgment interest at
    the legal rate of 5.75% from November 27, 2007, the date the Credit Line was repaid,
    until June 11, 2012. Lastly, the Company had valid claims against Jansing, as of June 11,
    2012, for paying himself excessive compensation in the following amounts: $190,080 in
    2007; $121,000 in 2009; $75,680 in 2010; and $120,061.04 in 2011.363 The collective
    value of these claims is $506,821.04 plus pre-judgment interest on those claims through
    June 11, 2012.364 The value of each of the foregoing claims must be added to the Duff &
    Phelps valuation as a non-operating asset for it to reflect the fair value of the Company at
    the time of the Reverse Stock Split.
    A second modification to the Duff & Phelps valuation is also required. Duff &
    Phelps‘ cash flow projections for ICE were based on the revenues and expenses of the
    363
    As discussed supra, Plaintiff presented evidence regarding an alleged excessive
    bonus at the end of 2012. Using the same rationale as applied for the years from
    2007 through 2011, the amount of the excess bonus for the calendar year 2012
    would have been $79,275.68. I have not used that figure, however, in determining
    the appropriate remedy in this action for at least two reasons. First, the wrong
    evidently did not occur until December 2012 or later. Thus, that bonus could not
    have formed the basis of a derivative claim ICE would have had as of June 11,
    2012, immediately before the Reverse Stock Split. Thus, that purported claim
    could not have given rise to the equivalent of a non-operating corporate asset.
    And second, based on the way in which Duff & Phelps projected expenses for
    2012 in its DCF analysis, only the excess bonuses for the period ending before
    December 31, 2011 would have been relevant.
    364
    To compute the pre-judgment interest on the excess bonus payments, I direct the
    parties to apply an interest rate of 5.75%, which was the legal rate of interest
    during most of the relevant period, compounded quarterly to each of the four
    excess bonus amounts from December 31 of the year corresponding to each bonus.
    Thus, for example, the interest on the excess bonus of $121,000 in 2009 will be
    computed from December 31, 2009 to June 11, 2012.
    103
    Company during the historical period.      As to expenses specifically, Duff & Phelps
    projected that ICE‘s operating expenses would remain constant as a percentage of sales,
    based on the average operating expenses as a percentage of sales during the historical
    period (2007 to 2011). Payroll expenses during the historical period, however, were
    improperly inflated as a result of Jansing‘s self-payment of excessive bonuses. Thus,
    projecting that same level of inflated payroll expenses is, in effect, valuing the Company
    on the presumption of improper self-dealing continuing into the future. The fair value of
    the Company, however, is its going concern value without such self-dealing. For this
    reason, a normalizing adjustment is required to the Duff & Phelps model, removing the
    expenses attributable to Jansing‘s receipt of excessive compensation from the historical
    payroll expenses that served as the basis for projecting ICE‘s payroll expenses into the
    future.365   At trial, D‘Almeida acknowledged that such an adjustment would be
    appropriate if the Court concluded that Jansing paid himself excessive compensation.366
    Accepting at face value the payroll expenses attributable to Jansing‘s
    compensation, Duff & Phelps calculated payroll expenses during the historical period to
    be, on average, 49.5% of revenues. If the excessive bonus compensation is removed,
    however, average payroll expenses as a percentage of revenues during the historical
    period decreases to approximately 46%. When that lowered percentage is projected into
    365
    Reis v. Hazelett Strip-Casting Corp., 
    28 A.3d 442
    , 472 (Del. Ch. 2011)
    (―Delaware law on fair value . . . empower[s] a court to make normalizing
    adjustments to account for expenses that reflect controller self-dealing when the
    plaintiff/petitioner provides an adequate evidentiary basis for the adjustment.‖).
    366
    Tr. 755-56 (D‘Almeida).
    104
    the future, it produces a corresponding and significant increase in the projected free cash
    flows for the years 2012 to 2014 and the terminal period.           I will direct Jansing,
    presumably with the assistance of Duff & Phelps, to compute the present value of those
    normalized cash flows for 2012, 2013, and 2014 and for the terminal period, and to share
    those figures with Zutrau‘s counsel before submitting them to the Court. The sum of
    those amounts will be the fair enterprise value of ICE. To calculate the total fair market
    value of ICE, its non-operating assets must be added to the enterprise value, including
    $100,000 for ICE‘s investments, $145,527 for funds owed to the Company by Jansing,
    and the value of the derivative claims, inclusive of pre-judgment interest on those claims
    through June 11, 2012, as described above.
    As the Duff & Phelps report did not account for Jansing‘s breaches of fiduciary
    duty, the Duff & Phelps valuation did not reflect the fair value of the Company, and the
    Reverse Stock Split was executed at an unfair price. I therefore conclude that that
    transaction was not entirely fair to Zutrau, as ICE‘s minority stockholder. In that respect,
    the Reverse Stock Split did not comply with 8 Del. C. § 155(b) and the price for Zutrau‘s
    fractional shares must be recalculated in accordance with this Opinion.
    Finally, I note that I have considered and reject as unpersuasive Zutrau‘s expert‘s
    proposed valuations of the Company.367 D‘Souza modeled three ―but-for‖ scenarios,
    which he referred to as the ―less conservative‖ scenario, the ―conservative‖ scenario, and
    367
    JX 293.
    105
    the ―extremely conservative‖ scenario.368 Under these scenarios, he estimated that the
    Company would have had a fair market value of $20,100,000, $18,300,000, and
    $7,300,000, respectively, but-for Jansing‘s breaches of fiduciary duty.369 Each of the but-
    for scenarios analyzed by D‘Souza, however, relied on highly unjustified assumptions.
    D‘Souza‘s two more liberal valuations are based on the premise that, but for Jansing‘s
    fiduciary breaches, the Company would have successfully signed one or more of the large
    banking clients with whom ICE had been having discussions before Zutrau‘s termination,
    leading to dramatically increased revenues in every year since.370 I find, however, that
    this premise is unsupported by the evidence and not related to any breach that has been
    proven. D‘Souza‘s alternative, ―very conservative‖ estimate is equally unavailing. That
    valuation essentially attributes all increases in numerous of ICE‘s expense categories
    since 2006 to Jansing‘s alleged fiduciary breaches, and makes several other unwarranted
    assumptions.371 Zutrau failed to prove many of the claims for breach of fiduciary duties
    that underlie her expert‘s report. Thus, I reject the report of her damages expert as a
    method for ascertaining the effect of Jansing‘s fiduciary breaches on the value of the
    Company.
    368
    Id. at 36.
    369
    Id.
    370
    Id. at 20-26; Tr. 409-10 (D‘Souza).
    371
    JX 293 at 26-28.
    106
    c.      Remedy
    ―In determining damages, the powers of the Court of Chancery are very broad in
    fashioning equitable and monetary relief under the entire fairness standard as may be
    appropriate, including rescissory damages.‖372 Among the factors a Court will consider
    in determining an appropriate remedy is whether there is evidence of ―fraud,
    misrepresentation, self-dealing, deliberate waste of corporate assets, or gross and
    palpable overreaching.‖373
    Under the facts of this case, I consider an award of fair value to be the appropriate
    remedy. Contrary to Zutrau‘s assertions, I have found that Jansing did not execute the
    Reverse Stock Split to deprive her of derivative standing. Moreover, Jansing relied on a
    credible and largely independent valuation in determining the value of Zutrau‘s shares.
    In that regard, Zutrau has not shown that Jansing acted with a conscious intent to deprive
    her of the fair value of her shares, or deny her access to the benefits of pending corporate
    opportunities. The Reverse Stock Split was a self-interested transaction that I ultimately
    have concluded was achieved at an unfair price. It was not, however, the result of
    deliberate misconduct, fraud, or gross and palpable overreaching. In light of all relevant
    factors, therefore, I conclude that an award of fair value to Zutrau on the basis described
    in this Opinion will provide the appropriate remedy in this dispute. Zutrau also is entitled
    372
    Int’l Telecharge, Inc. v. Bomarko, Inc., 
    766 A.2d 437
    , 440 (Del. 2000).
    373
    Weinberger v. UOP, Inc., 
    457 A.2d 701
    , 714 (Del. 1983).
    107
    to prejudgment interest at the legal rate on the adjusted fair value of her fractional shares
    compounded quarterly from June 11, 2012 determined in accordance with this Opinion.
    In reaching this conclusion, I also reject Zutrau‘s claim for rescission of the
    Reverse Stock Split and dissolution of ICE. Rescission is an equitable remedy and for
    the reasons discussed above, I am convinced that the equities attendant to Jansing‘s
    implementation of the Reverse Stock Split do not warrant undoing that transaction.374
    E.      Jansing’s Counterclaim Asserting that the New York Judgment Should be
    Deducted from Amount Owed to Zutrau
    In its post-trial decision, the New York Court determined that Zutrau was entitled
    to a judgment of $60,307, representing the positive balance of her ICE capital account.
    Jansing asserts a counterclaim in this action, arguing that the amount of the judgment in
    the New York Action should be setoff from any amounts owed to Zutrau in connection
    374
    In connection with her claim for rescission, Zutrau also sought an order from the
    Court to dissolve ICE. Because I reject Zutrau‘s claim for rescission, she no
    longer is an ICE stockholder and lacks standing to bring a dissolution action
    against the Company. Even assuming, however, that she could bring such a claim,
    I reject it on the merits. As Zutrau recognized in her post-trial briefing, ―for a
    court to order a dissolution or liquidation of a solvent corporation, the proponents
    must show a failure of corporate purpose, a fraudulent disregard of the minority‘s
    rights, or some other fact which indicates an imminent danger of great loss
    resulting from fraudulent or absolute mismanagement.‖ Pl.‘s Opening Br. 56
    (quoting Warshaw v. Calhoun, 
    221 A.2d 487
    , 491 (Del. 1966)). Moreover, ―[t]he
    Court exercises this power to dissolve a solvent corporation with great restraint
    and only upon a strong showing.‖ 
    Id.
     (quoting Carlson v. Hallinan, 
    925 A.2d 506
    ,
    543 (Del. Ch. 2006)). Zutrau has failed to show that any of the factors specified in
    Warshaw are present here. In addition, Zutrau has made no showing, let alone a
    strong showing, that there are any reasonable grounds to dissolve ICE, a solvent
    corporation. Therefore, I also deny with prejudice Zutrau‘s claim that ICE should
    be dissolved.
    108
    with the Reverse Stock Split, because the amount remaining in her capital account
    effectively was included already in the initial $495,788.81 valuation of her fractional
    shares. I reject this counterclaim as barred by collateral estoppel.
    ―The doctrine of collateral estoppel essentially prohibits a party who has litigated
    one cause of action from relitigating in a second cause of action matters of fact that were,
    or necessarily must have been, determined in the first action.‖375 Collateral estoppel
    applies if: (1) the same issue is presented in both actions; (2) the issue was litigated and
    decided in the first action; and (3) the determination was essential to the prior
    judgment.376
    By the time of trial in the New York Action, Jansing had effected the Reverse
    Stock Split and issued Zutrau a check for $495,788.81. In arguing in the New York
    Action against Zutrau‘s claim that she was entitled to the $60,307 in her ICE capital
    account, Jansing made the same factual argument that he now advances in this Court,
    namely, that the $60,307 already was included in the amount tendered to Zutrau in
    connection with the Reverse Stock Split. In rejecting that argument, the New York Court
    held as follows:
    The record reveals that the plaintiff received a check in June
    2012 for $495,778.71, which represented the value of her ICE
    stock. Although Jansing testified that he believed the $60,307
    was included in that amount, he presented no evidence of how
    the $495,778.71 was computed. Accordingly, the court finds
    375
    Sanders v. Malik, 
    711 A.2d 32
    , 33 (Del. 1998)
    376
    
    Id. at 33-34
    .
    109
    that the plaintiff is entitled to a judgment in the amount of
    $60,307.377
    In other words, the Court held that Jansing had failed to meet his burden of proof
    to show that the amount tendered to Zutrau in connection with the Reverse Stock Split
    included the amount remaining in her capital account and decided that factual issue
    adversely to him. That decision appears to have been necessary to the New York Court‘s
    judgment. The court presumably would not have awarded Zutrau $60,307 in damages if
    it had accepted Jansing‘s argument that that amount already had been tendered to her. I
    therefore deny Jansing‘s counterclaim for an offset in the amount of $60,307.
    F.      Costs
    Under Court of Chancery Rule 54(d), costs ―shall be allowed as of course to the
    prevailing party unless the court otherwise directs.‖378         Under Rule 54(d), the
    ―prevailing‖ party is a party who successfully prevails on the merits of the main issue or
    the party who prevailed on most of her claims.379 Courts interpret the term ―prevailing‖
    to mean that a party need not be successful on all claims, but rather must succeed on a
    377
    Zutrau v. Ice Sys., Inc., 
    2013 WL 1189213
    , at *8 (N.Y. Sup. Ct. Mar. 20, 2013).
    378
    For the purposes of Rule 54(d), costs include ―expenses necessarily incurred in the
    assertion of a right in court, such as court filing fees, fees associated with service
    of process or costs covered by statute. . . . [I]tems such as computerized legal
    research, transcripts, or photocopying are not recoverable.‖ See FGC Hldgs. Ltd.
    v. Teltronics, Inc., 
    2007 WL 241384
    , at *17 (Del. Ch. Jan. 22, 2007).
    379
    See id; Brandin v. Gottlieb, 
    2000 WL 1005954
    , at *27.
    110
    general majority of claims.380 Because Zutrau succeeded on important aspects of several
    of her claims, I award Zutrau her costs under Rule 54(d).
    III.     CONCLUSION
    For the reasons stated in this Opinion, I reach the following conclusions.
    Count I of the Complaint asserts a derivative claim for breach of fiduciary duty
    against Jansing, challenging his running of the Company after Zutrau‘s termination.
    Although Zutrau ultimately failed to demonstrate a basis for asserting derivative standing
    in this case, the merits of her derivative breach of fiduciary duty claims were nonetheless
    relevant to her remaining claims based on the impact the value of those derivative claims
    might have on the fair value of ICE at the time of the Reverse Stock Split. As to the
    merits of the derivative claims, Zutrau succeeded in demonstrating that Jansing breached
    his fiduciary duties to ICE by causing ICE to pay interest on amounts that he withdrew
    from ICE‘s Credit Line and placed into his personal bank account, by charging certain
    personal expenses to his Company-issued credit card, and by paying himself excess
    compensation. Zutrau did not prove any other breaches of fiduciary duty in connection
    with Count I.
    Count II of the Complaint asserts a direct claim for breach of fiduciary duty
    against Jansing, alleging that he effected the Reverse Stock Split for the improper
    purpose of depriving Zutrau of derivative standing and at an inadequate price. Count III
    similarly asserts that Jansing violated 8 Del. C. § 155 by failing to provide fair value for
    380
    See FGC Hldgs., 
    2007 WL 241384
    , at *17.
    111
    Zutrau‘s fractional shares in the Reverse Stock Split. I deny Zutrau‘s claim that Jansing
    executed the Reverse Stock Split for the bad faith purpose of depriving her of derivative
    standing and dismiss that aspect of Count II with prejudice. I further hold that the
    Reverse Stock Split was not entirely fair and violated 8 Del. C. § 155, because the Duff &
    Phelps valuation that Jansing relied upon in valuing Zutrau‘s shares did not account for
    Jansing‘s pre-existing breaches of fiduciary duty and therefore did not provide Zutrau
    with the fair value of her shares. As a remedy, Zutrau is entitled to receive that fair
    value.
    As detailed in this Opinion and in the Order being entered concurrently with it,
    estimating the fair value of ICE at the time of the Reverse Stock Split requires making
    two modifications to the Duff & Phelps valuation. First, a normalizing adjustment to the
    payroll expenses during the historical period must be made to eliminate the effect of
    expenses attributable to Jansing‘s excess compensation on the projections for years 2012
    to 2014 and the Terminal Year. Second, the value of the breach of fiduciary duty claims
    that ICE had against Jansing at the time of the Reverse Stock Split, including
    prejudgment interest, must be added to the value of the Company. Zutrau is entitled to
    22% of the value of that revised fair value of the Company, plus pre and post-judgment
    interest at the legal rate, compounded quarterly.
    I also hold that Zutrau failed to prove the claim asserted in Count IV of the
    Complaint for equitable fraud and negligent misrepresentation against Jansing. In terms
    of relief, I deny Zutrau‘s request for rescission of the Reverse Stock Split and for
    dissolution of ICE based on Jansing‘s breaches of fiduciary duty and other alleged
    112
    misconduct. Finally, I deny and will dismiss with prejudice Jansing‘s counterclaim for a
    setoff of the judgment awarded to Zutrau in the New York Action against any relief she
    obtains in this action.
    The parties shall cooperate in implementing the procedure set forth in the
    accompanying Order to prepare and submit promptly an appropriate form of final
    judgment and order.
    113