Wilmington Savings Fund Society v. Ryan. ( 2021 )


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  • ***    FOR PUBLICATION IN WEST’S HAWAIʻI REPORTS AND PACIFIC REPORTER    ***
    Electronically Filed
    Supreme Court
    SCWC-XX-XXXXXXX
    14-JAN-2021
    09:07 AM
    Dkt. 15 OP
    IN THE SUPREME COURT OF THE STATE OF HAWAIʻI
    ---o0o---
    ________________________________________________________________
    WILMINGTON SAVINGS FUND SOCIETY, FSB,
    D/B/A CHRISTIANA TRUST, NOT INDIVIDUALLY BUT AS TRUSTEE
    FOR PRETIUM MORTGAGE ACQUISITION TRUST,
    Respondent/Plaintiff-Appellee,
    vs.
    TERRENCE RYAN and LUCILLE RYAN,
    Petitioners/Defendants-Appellants,
    and
    FIRST LIGHT ENTERPRISES LLC; BLUE WATER ALLIANCE, LLC,
    Respondents/Defendants-Appellees.
    ________________________________________________________________
    SCWC-XX-XXXXXXX
    CERTIORARI TO THE INTERMEDIATE COURT OF APPEALS
    (CAAP-XX-XXXXXXX; CAAP-XX-XXXXXXX; CAAP-XX-XXXXXXX;
    CIV. NO. 5CC121000306)
    JANUARY 14, 2021
    RECKTENWALD, C.J., NAKAYAMA, McKENNA, AND WILSON, JJ.,
    AND CIRCUIT JUDGE TONAKI, ASSIGNED BY REASON OF VACANCY
    OPINION OF THE COURT BY McKENNA, J.
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    I.   Introduction
    This certiorari proceeding arises out of an appeal from a
    foreclosure judgment.           In their certiorari application, Terrence
    Ryan (“Terrence”) and Lucille Ryan (“Lucille”) (collectively,
    “the Ryans”) present the following question:
    Did the Intermediate Court of Appeals (“ICA”) commit
    grave errors of law and/or fail to reconcile obvious
    inconsistencies in its decision with those of the Hawaii
    Supreme Court when the ICA concluded that the Circuit Court
    did not abuse its discretion by denying the moving party’s
    motion to extend time to file notice of appeal where the
    moving party affirmatively inquired directly with the
    Circuit Court about when the order was filed, and the
    Circuit Court staff provided incorrect information to the
    moving party leading the moving party to believe that the
    thirty days to file the notice of appeal had not yet begun
    tolling?
    We hold as follows: (1) Hawaiʻi Rules of Appellate Procedure
    (“HRAP”) Rule 4(a)(4)(B)1 motions to extend time for filing a
    notice of appeal are not properly filed as ex parte motions; (2)
    the Rules of the Circuit Courts of the State of Hawaiʻi (“RCCH”)
    1         HRAP Rule 4(a)(4)(B) provides as follows:
    (4)   Extensions of Time to File the Notice of Appeal.
    . . . .
    (B) Requests for Extensions of Time After Expiration
    of the Prescribed Time. The court or agency appealed
    from, upon a showing of excusable neglect, may extend
    the time for filing the notice of appeal upon motion
    filed not later than 30 days after the expiration of
    the time prescribed by subsections (a)(1) through
    (a)(3) of this Rule. However, no such extension
    shall exceed 30 days past the prescribed time.
    Notice of an extension motion filed after the
    expiration of the prescribed time shall be given to
    the other parties in accordance with the rules of the
    court . . . appealed from.
    2
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    Rule 7.2(g)(5)(A)2 provision purportedly disallowing appellate
    review of decisions on motions to advance hearings is
    inapplicable to decisions on HRAP Rule 4(a)(4)(B) motions,
    pursuant to HRAP Rule 2.1(a) (2010); (3) under the circumstances
    of this case, the Ryans’ motion to advance the hearing on their
    February 2, 2018 HRAP Rule 4(a)(4)(B) hearing motion should have
    been granted; (4) the Ryans established “excusable neglect,” and
    their HRAP Rule 4(a)(4)(B) hearing motion should have been
    granted; and (5) thus, the Ryans’ February 6, 2018 notice of
    appeal was effective as to all issues on appeal over which the
    Intermediate Court of Appeals (“ICA”) has appellate jurisdiction
    based on the Ryans’ timely appeal of the December 8, 2017 order
    denying reconsideration of the order granting summary judgment
    and foreclosure judgment.3
    2         RCCH Rule 7.2(g)(5)(A) provides in relevant part as follows:
    (5) Motion to Shorten Time for, Advance, or Reschedule
    Hearing.
    (A) A motion to shorten time for hearing or motion to
    advance hearing shall . . . cite the authority and
    state the reason(s) and factual or other basis for
    the request. . . . . The assigned judge may grant
    or deny the motion, and such grant or denial shall
    not be subject to review or reconsideration. . . . .
    3     See text accompanying infra note 18. With respect to the February 6,
    2018 notice of appeal in CAAP-XX-XXXXXXX, this opinion only addresses the
    procedural rulings, issues (4) and (5), over which the ICA ruled appellate
    jurisdiction existed. We express no opinion on the merits of the remaining
    issues. We also address the issues raised in CAAP-XX-XXXXXXX and CAAP-18-
    0000388, as explained below. Only issues (1) to (3) in CAAP-XX-XXXXXXX,
    however, remain for consideration by the ICA on remand. Id.
    3
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    We therefore vacate the ICA’s May 7, 2020 judgment on
    appeal and remand this case to the ICA for further proceedings
    consistent with this opinion.
    II.   Background
    A.        Factual background
    On or about February 20, 2009, the Ryans executed a
    promissory note in the principal amount of $625,000 in favor of
    Bank of America, N.A. (“Bank of America”).                 To secure payment,
    the Ryans executed a mortgage encumbering real property located
    in Kalāheo, Hawaiʻi.         The Ryans apparently failed to make timely
    payments then failed to cure the default despite Bank of
    America’s written notice regarding its intent to accelerate the
    loan and to foreclose.
    B.        Procedural background
    1.   Circuit court proceedings
    a.    Complaint, foreclosure judgment
    On October 30, 2012, Bank of America filed a foreclosure
    complaint against the Ryans in the Circuit Court of the Fifth
    Circuit (“circuit court”).4           Between November 7, 2012, and April
    1, 2013, Bank of America attempted to personally serve the Ryans
    with the complaint in Kalāheo and in Washington State.                 After
    the circuit court authorized service by certified mail, Terrence
    4         The Honorable Kathleen N.A. Watanabe presided.
    4
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    was served on March 13, 2015, and Lucille was served on March
    19, 2015, at different locations within Washington State.
    On March 23, 2015, the Ryans filed a pro se motion for a
    120-day extension of time to respond to the complaint (“answer
    extension motion”).         On April 7, 2015, the circuit court legal
    documents branch informed the Ryans that the motion was
    deficient because it did not include a case type in the caption,
    was filed without a case type and/or case number, and there was
    no order submitted at the time of filing.             That same day, the
    Ryans responded to the memorandum, providing a case type and a
    case number, but did not include an order.
    Through several assignments and orders of substitution
    starting on May 9, 2013, Wilmington Savings Fund Society, FSB,
    D/B/A Christiana Trust, Not Individually but as Trustee for
    Pretium Mortgage Acquisition Trust (“Wilmington”), substituted
    as plaintiff effective December 22, 2016.
    On April 27, 2017, at Wilmington’s request, the circuit
    court clerk entered defaults against the Ryans for their failure
    to plead or otherwise defend.5          Then, on June 21, 2017,
    Wilmington filed a summary judgment motion for foreclosure.
    5     Hawaiʻi Rules of Civil Procedure (“HRCP”) Rule 55 (2000) states in
    relevant part:
    (a) Entry. When a party against whom a judgment for
    affirmative relief is sought has failed to plead or
    otherwise defend as provided by these rules and that fact
    (continued. . .)
    5
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    On July 21, 2017, despite the April 27, 2017 entry of
    default, the circuit court filed an order granting the Ryans’
    March 23, 2015 answer extension motion, but which stated: “THIS
    MATTER is before the court upon [the Ryans’] Motion for an
    Extension of Time to Answer Plaintiff’s Complaint for an
    additional 120 days (July 21, 2015) from the date of filing of
    this motion.”6
    On August 31, 2017, the Ryans, now represented by counsel,
    filed a memorandum in opposition to the summary judgment motion
    for foreclosure.
    At the September 5, 2017 hearing on the summary judgment
    motion, the circuit court noted the April 27, 2017 entry of
    default and granted Wilmington’s motion.             On September 20, 2017,
    the circuit court entered its findings of fact, conclusions of
    (. . .continued)
    is made to appear by affidavit or otherwise, the clerk
    shall enter the party’s default.
    6     In a letter dated July 21, 2017, Janis N. Efhan, the Courts Documents
    Supervisor, apologized to the Ryans for the delay in processing the answer
    extension motion, explaining:
    Our office recently re-sent this document to the
    judge for review and signature. Since no copies were
    provided with your order, we are providing you 2 courtesy
    certified copies. Please assure, you serve opposing party
    said document to assure they are aware of the decision of
    the court. When submitting documents in the future, please
    provide original and copies enough for serving opposing
    party(ies) and your records.
    Lastly an apology for delay in the processing of
    document. This document was provided to the court for
    review and signature when it was first sent. For
    unforeseen reasons, the[] document was not acted upon in a
    timely manner.
    6
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    law, and order granting summary judgment (“foreclosure order”),
    as well as its foreclosure judgment.
    b.    Motion for reconsideration
    On September 29, 2017, the Ryans moved for reconsideration
    of the foreclosure order and judgment (“foreclosure
    reconsideration motion”).        The Ryans requested an opportunity to
    answer the complaint and to be reheard on the summary judgment
    motion.    On October 9, 2017, Wilmington responded, arguing the
    Ryans failed to set forth any basis for setting aside the entry
    of default or the grant of summary judgment.
    c.    Denial of reconsideration motion
    On October 20, 2017, the circuit court’s law clerk emailed
    the parties’ counsel, stating: “Based on your respective
    pleadings, arguments, and authorities cited, the court is
    DENYING [the foreclosure reconsideration motion].             The court
    requests that [Wilmington’s counsel] prepare the order and
    submit it within two (2) weeks.”
    On November 9, 2017, Wilmington’s counsel emailed and
    mailed the proposed order denying the foreclosure
    reconsideration motion to the Ryans’ counsel.            On November 13,
    2017, the circuit court’s judicial assistant emailed
    Wilmington’s counsel asking for a status update regarding the
    order.    Wilmington’s counsel responded that the proposed order
    had been sent to the Ryans’ counsel but that it would be
    7
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    submitted to the circuit court in accordance with RCCH Rule 23
    (2010)7 if the Ryans’ counsel did not approve it as to form.                  On
    November 20, 2017, Wilmington filed a RCCH Rule 23 notice of
    submission of the proposed order with a certificate of service
    on the Ryans’ counsel.          In the certificate of service,
    Wilmington’s counsel expressly stated, “The undersigned hereby
    certifies a copy of the foregoing Order will be duly served upon
    the below parties at their respective addresses by U.S. Mail,
    postage prepaid, when filed copies are received by this
    office[.]”
    7         RCCH Rule 23(b) provides:
    (b) Party Approval or Objection to Form; Delivery to Court.
    If there is no objection to the form of a proposed
    judgment, decree, or order, the other parties shall
    promptly approve as to form. If a proposed judgment,
    decree, or order is not approved as to form by the other
    parties within 5 days after a written request for approval,
    the drafting party shall deliver, by filing conventionally
    or electronically, the original and 1 copy to the court
    along with notice of service on all parties and serve a
    copy thereof upon each party who has appeared in the
    action. If any party objects to the form of a proposed
    judgment, decree, or order, that party shall, within 5 days
    after service of the proposed judgment, decree, or order,
    serve upon each party who has appeared in the action and
    deliver to the court, either conventionally or through
    electronic filing:
    (1) A statement of objections and the reasons
    therefor, and
    (2) The form of the objecting party’s proposed
    judgment, decree, or order.
    In such event, the court shall proceed to settle the
    judgment, decree, or order. Failure to file and serve
    objections and a proposed judgment, decree, or order shall
    constitute approval as to form of the drafting party’s
    proposed judgment, decree, or order.
    8
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    The circuit court filed its order denying the foreclosure
    reconsideration motion (“order denying foreclosure
    reconsideration”) on December 8, 2017.              Despite the previous
    certification from Wilmington’s counsel, as well as the Hawaiʻi
    Rules of Civil Procedure (“HRCP”) Rule 5 (2000) requirement of
    service of “[e]very order required by its terms to be served,”
    Wilmington did not serve a file-stamped copy of the December 8,
    2017 order denying foreclosure reconsideration on the Ryans’
    counsel until February 26, 2018.
    d.    Ryans’ attempts to extend time to appeal
    Based on the December 8, 2017 filing of the order, the
    initial thirty-day deadline for filing a notice of appeal8 or a
    8         HRAP Rules 4(a)(1) and (3) provide in relevant part:
    Rule 4.   Appeals -- When Taken.
    (a) Appeals in civil cases.
    (1) Time for filing. When a civil appeal is
    permitted by law, the notice of appeal shall be filed
    within 30 days after entry of the judgment or appealable
    order.
    . . . .
    (3) Time to appeal affected by post-judgment
    motions. If any party files a timely motion . . . to
    reconsider, alter or amend the judgment or order, . . .
    then the time for filing the notice of appeal is extended
    for all parties until 30 days after entry of an order
    disposing of the motion. . . . .
    The notice of appeal shall be deemed to appeal the
    disposition of all post-judgment motions that are timely
    filed after entry of the judgment or order.
    . . . .
    9
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    HRAP Rule 4(a)(4)(A)9 motion to extend time for filing an appeal
    was to expire on January 8, 2018.               The Ryans did not file a
    notice of appeal or a HRAP Rule 4(a)(4)(A) motion by January 8,
    2018.
    After the initial thirty-day deadline for filing a notice
    of appeal expires, HRAP Rule 4(A)(4)(B) allows a party to file a
    motion to extend the deadline for another thirty days based on
    “excusable neglect.”10           For the Ryans, this second thirty days
    for filing a motion to extend based on “excusable neglect” began
    on January 9, 2018, and was to end on February 7, 2018, which
    was also the deadline for filing a notice of appeal if a thirty-
    day extension was granted pursuant to HRAP Rule 4(a)(4)(B).
    On January 26, 2018, the Ryans submitted an ex parte motion
    for a thirty-day extension to file a notice of appeal (“ex parte
    extension motion”), citing HRAP Rule 4(a)(4)(B) and RCCH Rule
    9         HRAP Rule 4(a)(4)(A) provides:
    (4)   Extensions of Time to File the Notice of Appeal.
    (A) Requests for Extensions of Time Before Expiration
    of the Prescribed Time. The court or agency appealed
    from, upon a showing of good cause, may extend the
    time for filing a notice of appeal upon motion filed
    within the time prescribed by subsections (a)(1)
    through (a)(3) of this Rule. However, no such
    extension shall exceed 30 days past such prescribed
    time. An extension motion that is filed before the
    expiration of the prescribed time may be ex parte
    unless the court . . . otherwise requires.
    10        See supra note 1.
    10
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    7.2(f) (2014).11     They contended the appeal deadline should be
    extended for thirty days beyond the initial thirty-day deadline
    because they did not discover until January 25, 2018, that the
    order denying foreclosure reconsideration had been filed on
    December 8, 2017.
    Attached to the Ryans’ ex parte extension motion were
    declarations from attorney Matthew K. Yoshida (“Yoshida”) and
    legal assistant Jessica Taiatini (“Taiatini”).             Yoshida and
    Taiatini averred under penalty of perjury as follows.              After
    being informed that the circuit court would be denying the
    foreclosure reconsideration motion, they checked Hoʻohiki12
    approximately once per week for the status of the order.                They
    did not notice any change to Hoʻohiki “for some time,” so, on
    11     RCCH Rule 7.2(f) provides:
    (f) Ex parte motions.   A motion entitled to be heard ex
    parte shall:
    (1) cite the statute, rule, or other authority
    authorizing the court to entertain the motion ex parte;
    (2) be supported by an affidavit or declaration
    stating the reason(s) for filing the motion ex parte, the
    efforts made to notify parties, and, if the motion is to
    shorten time or advance a hearing pursuant to subsection
    (g)(5) of this Rule, the efforts made to obtain a
    stipulation or response from the other parties in the case
    or the reason(s) why no attempt was made;
    (3) be accompanied by a proposed order; and
    (4) be served on the date that the motion was
    presented to the court.
    12    Until circuit court civil cases were migrated into the eCourt Kokua on-
    line filing system effective October 28, 2019, the Hoʻohiki system provided
    online access to information in circuit court civil cases, such as documents
    filed, proceedings scheduled, and minutes of past proceedings.
    11
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    January 2, 2018, Taiatini called the circuit court’s chambers to
    ask about the status of the order.          A member of the circuit
    court staff told Taiatini that “the order was not entered, that
    the order might be on [the judge’s] desk, that [the judge] was
    out at the time, and that they will follow up on the following
    Monday.”     On January 25, 2018, however, the Ryans noticed a new
    entry in Hoʻohiki indicating an order denying the foreclosure
    reconsideration motion had been filed on December 8, 2017.
    Relying on the information provided by a circuit court staff
    member over the phone on January 2, 2018, however, they had
    believed the order had not been filed as of that date.
    Although the January 26, 2018 motion was filed ex parte, a
    certificate of service was attached as required by RCCH Rule
    7.2(f)(4),13 certifying that a copy of the motion was being
    mailed to Wilmington’s counsel.         It appears Wilmington’s counsel
    received the motion because a memorandum in opposition was filed
    on January 30, 2018.
    In its memorandum in opposition, Wilmington maintained the
    Ryans’ reliance upon the circuit court staff’s representations
    did not constitute “excusable neglect,” citing to Bank of Hawaii
    v. Shaw, 83 Hawaiʻi 50, 
    924 P.2d 544
     (App. 1996).14            Wilmington
    13     See supra note 11.
    14    In Shaw, the appellant missed the ten-day jury demand deadline under
    the District Court Rules of Civil Procedure Rule 38(b), and argued that his
    (continued. . .)
    12
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    also contended the Ryans failed to address Wilmington’s alleged
    service of the December 8, 2017 order denying foreclosure
    reconsideration.15      Wilmington also argued the Ryans did not
    explain why they failed to follow up with Wilmington regarding
    the filing status of the order.
    Wilmington also maintained the motion was procedurally
    improper because HRAP Rule 4(a)(4)(B) required the Ryans to give
    Wilmington notice and that the Ryans’ failure to do so violated
    RCCH Rule 7.2(f)(2).16      Wilmington’s counsel’s declaration
    indicated counsel was not informed of the Ryans’ intent to file
    the ex parte motion.
    On January 31, 2018, the circuit court filed the order
    denying the January 26, 2018 motion (“order denying ex parte
    extension motion”).
    (. . .continued)
    reliance on a clerk’s statement who told him that he had fourteen days to
    file his demand for a jury trial excused his failure to file within the
    deadline. 83 Hawaiʻi at 57, 
    924 P.2d at 551
    . The ICA held that “[w]ithout
    the support of an adequate ‘excuse,’ [the appellant’s] actions amounted to
    ‘mere inadvertence or bare oversight’ which, under Lii[ v. Sida of Hawaii,
    Inc., 
    53 Haw. 353
    , 
    53 Haw. 372
    , 
    493 P.2d 1032
     (1972)], were declared
    insufficient grounds for a court to exercise its discretion to grant a jury
    trial.” 
    Id.
     Shaw is obviously distinguishable as the alleged representation
    by the court clerk was one of law, which counsel had the duty and opportunity
    to independently ascertain. This case involves a representation of fact, and
    we discuss Shaw no further.
    15    As noted, the record indicates Wilmington did not serve a file-stamped
    copy of the December 8, 2017 order denying foreclosure reconsideration until
    February 26, 2018.
    16     See supra note 11.
    13
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    After this denial, through an ex officio filing with the
    clerk of the appellate courts on February 2, 2018, the Ryans
    filed a motion for extension of time to file a notice of appeal
    as a hearing motion (“appeal extension motion”).            This motion
    raised the same arguments and attached declarations as did the
    January 26, 2018 ex parte motion.          The motion was stamped
    received by the circuit court on February 5, 2018, two days
    before the deadline for filing a HRAP Rule 4(a)(4)(B) motion and
    the appeal if the motion was granted.
    Along with the appeal extension motion, the Ryans also
    submitted an ex parte motion to advance its hearing date
    (“motion to advance”), noting that a motion heard in the normal
    course would be ineffective.       This motion was stamped “DENIED”
    and filed by the circuit court on February 6, 2018 (“order
    denying motion to advance”).       After this denial, on February 9,
    2018, a notice for hearing the appeal extension motion was
    filed, scheduling the hearing for March 6, 2018.
    On February 2, 2018, the same day the Ryans filed the
    appeal extension motion as a hearing motion, the Ryans also
    filed a motion seeking reconsideration of the January 31, 2018
    order denying ex parte extension motion (“reconsideration motion
    of ex parte appeal denial”), raising the same arguments made in
    their ex parte extension motion.          In this motion, the Ryans also
    cited to King v. Elkayam, CAAP-XX-XXXXXXX, 
    2016 WL 3762628
    , at
    14
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    *7 (App. July 13, 2016) (order), which had noted that
    “[appellants] presented no reason for their failure, for
    example, to send a messenger to court to look up the relevant
    date, and we see no ‘forces beyond their control,’ -- at least
    on this record —- that prevented them from taking this eminently
    reasonable step.”         (Alteration in original.)        The Ryans argued
    that, in contrast, they took the “eminently reasonable step” of
    contacting the circuit court directly, but were provided
    incorrect information by circuit court staff.17
    On February 6, 2018, despite the circuit court’s denials of
    their January 26, 2018 extension motion and their motion to
    advance the hearing date on their February 2, 2018 hearing
    motion, the Ryans proceeded to file a notice of appeal, in CAAP-
    XX-XXXXXXX.        In this notice of appeal, the Ryans purported to
    appeal the circuit court’s (1) September 20, 2017 foreclosure
    order; (2) September 20, 2017 foreclosure judgment; (2) December
    8, 2017 order denying foreclosure reconsideration; (4) January
    17
    The Ryans also contended the circuit court had delayed its order
    granting the answer extension motion for more than two years without
    providing any explanation or reason for the delay. They also noted that
    despite the circuit court instructing Wilmington to “prepare the order and
    submit it within two (2) weeks[,]” Wilmington did not submit a proposed order
    to them for approval for three weeks or the proposed order to the circuit
    court for four weeks. As such, the Ryans maintained the denial of their
    motion would be treating them more harshly than the circuit court treated
    itself and Wilmington.
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    31, 2018 order denying ex parte extension motion; and (5)
    February 6, 2018 order denying motion to advance.18
    On February 12, 2018, Wilmington filed an opposition to the
    Ryans’ February 2, 2018 reconsideration motion of ex parte
    appeal denial.      Citing to HRAP Rule 4(a)(3),19 Wilmington
    asserted that because the Ryans filed their foreclosure
    reconsideration motion on September 29, 2017, (1) the circuit
    court had ninety days, or until December 28, 2017, to enter an
    order disposing of the foreclosure reconsideration motion, and
    18    With respect to the February 6, 2018 appeal in CAAP-XX-XXXXXXX, this
    opinion only addresses the procedural issues in (4) and (5) over which the
    ICA ruled it had appellate jurisdiction.
    19     HRAP Rule 4(a)(3) now provides in its entirety as follows:
    (3) Time to appeal affected by post-judgment motions. If
    any party files a timely motion for judgment as a matter of
    law, to amend findings or make additional findings, for a
    new trial, to reconsider, alter or amend the judgment or
    order, or for attorney’s fees or costs, and court or agency
    rules specify the time by which the motion shall be filed,
    then the time for filing the notice of appeal is extended
    for all parties until 30 days after entry of an order
    disposing of the motion. The presiding court or agency in
    which the motion was filed shall dispose of any such post-
    judgment motion by entering an order upon the record within
    90 days after the date the motion was filed. If the court
    or agency fails to enter an order on the record, then,
    within 5 days after the 90th day, the clerk of the relevant
    court or agency shall notify the parties that, by operation
    of this Rule, the post-judgment motion is denied and that
    any orders entered thereafter shall be a nullity. The time
    of appeal shall run from the date of entry of the court or
    agency’s order disposing of the post-judgment motion, if
    the order is entered within the 90 days, or from the filing
    date of the clerk’s notice to the parties that the post-
    judgment motion is denied pursuant to the operation of the
    Rule.
    The notice of appeal shall be deemed to appeal the
    disposition of all post-judgment motions that are timely
    filed after entry of the judgment or order.
    The 90-day period shall be computed as provided in
    Rule 26 of these Rules.
    16
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    (2) the circuit court clerk had five days after December 28,
    2017, which would have been January 2, 2018, to notify the
    parties that the foreclosure reconsideration motion was denied.
    Wilmington argued that the Ryans’ assertion that they reasonably
    relied on the circuit court staff’s representation on January 2,
    2018, was flawed because if the circuit court did not enter the
    order by December 28, 2017, the foreclosure reconsideration
    motion would have been deemed denied and the circuit court clerk
    would have had to notify the parties that the motion was denied
    by January 2, 2018.      Wilmington argued that if the Ryans had
    properly monitored their calendar, they would have noticed the
    ninetieth day had passed and the appeal deadline would begin.20
    On February 26, 2018, Wilmington also filed an opposition
    to the February 2, 2018 appeal extension motion, reasserting the
    arguments it previously made.        Wilmington also argued the Ryans
    failed to take reasonable steps to keep informed of the status
    of the December 8, 2017 order as they only called the circuit
    court once between October 20, 2017, when the circuit court
    informed the parties of the denial of the foreclosure
    reconsideration motion, and January 25, 2018, the date the Ryans
    asserted they learned of the filing of the December 8, 2017
    20    However, there was no January 2, 2018 appeal deadline triggering
    notification from the circuit court clerk pursuant to HRAP Rule 4(a)(3),
    supra note 19, because the appeal filing deadline had already been triggered
    by the December 8, 2017 order denying motion for foreclosure reconsideration.
    17
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    order.      Further, Wilmington noted the Ryans did not allege they
    tried to contact Wilmington’s counsel or the circuit court a
    second time, or ask a messenger to check the circuit court’s
    file to determine the status of the order.           Wilmington thus
    maintained a single phone call in three months did not
    constitute “eminently reasonable steps” justifying an extension
    to file a notice of appeal.
    On March 8, 2018, the circuit court filed its order denying
    reconsideration motion of ex parte appeal.           On April 6, 2018,
    the Ryans filed their second notice of appeal, in CAAP-18-
    0000312, from the March 8, 2018 order.
    At the March 6, 2018 hearing on the February 2, 2018 appeal
    extension motion, the parties rested on their written
    submissions, and the circuit court orally denied the motion.              On
    April 5, 2018, the circuit court entered its order denying this
    motion.     On May 4, 2018, the Ryans filed their third notice of
    appeal, in CAAP-XX-XXXXXXX, from the April 5, 2018 order.
    2.    ICA proceedings
    On August 13, 2018, the ICA consolidated the three appeals.
    a.   Opening brief
    In their opening brief, in summary, the Ryans repeated
    their arguments below, asserting they were deprived of an
    opportunity to timely file a notice of appeal from the order
    denying foreclosure reconsideration because of the circuit court
    18
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    staff’s statements.      They also asserted the circuit court abused
    its discretion by denying their request to advance the hearing
    on their February 2, 2018 appeal extension motion, effectively
    denying them leave to file their notice of appeal, especially
    when the circuit court had been lenient with Wilmington’s and
    its own issues of timeliness.21
    Newly attached to the Ryans’ opening brief was a
    declaration from Yoshida dated June 20, 2018, raising matters
    not contained in the record on appeal.          Yoshida averred that on
    February 5, 2018, at the request of the circuit court, Yoshida
    participated in a conference call with the circuit court and
    Wilmington’s counsel, and in that conference call, (1) the
    circuit court stated it spoke to its staff about his
    representations, who stated they did not provide incorrect
    information and were upset by the way Yoshida portrayed them;
    (2) Yoshida apologized to the circuit court and its staff, but
    stood by his representations, particularly regarding Taiatini’s
    statements regarding her call with circuit court staff on
    January 2, 2018, and (3) the circuit court asked Wilmington’s
    counsel if Wilmington would stipulate to an extension of time,
    to which counsel indicated it was unlikely Wilmington would
    21    The Ryans referred to the circuit court’s grant of Wilmington’s six ex
    parte motions for extension of time to serve the complaint, and nine ex parte
    motions for extension of time to file a pretrial statement; the Ryans argued
    that of those fifteen ex parte motions, eight were untimely.
    19
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    agree to such a stipulation.       Yoshida asserted that as a result
    of the conference call, he was left with the impression that the
    circuit court believed its staff over Taiatini.           The Ryans
    argued that the circuit court abused its discretion as it
    “abandoned its position of neutrality by seeking out evidence
    outside the Court record.”
    b.    Answering brief
    In its answering brief, Wilmington repeated its arguments
    below, and also maintained the Ryans’ February 6, 2018 appeal
    was not timely as to substantive issues regarding the
    foreclosure.    Wilmington also argued that despite Yoshida’s
    declaration attached to the opening brief, the record did not
    contain any reference to the February 5, 2018 conference call.
    Wilmington alleged the Ryans’ attempt to introduce such
    “evidence” by way of their declaration violated HRAP Rule
    28(b)(10) (2016).22
    22    HRAP Rule 28(b)(10) states in relevant part: (b) Opening brief. . . . .
    (10) . . . . Anything that is not part of the record shall not be appended to
    the brief, except as provided in this Rule.”
    The occurrence of conference calls should be made part of a trial court
    record. Minutes routinely reflect the occurrence of off-the-record
    conferences with counsel, even if details of the conference are not included
    in the record. See Hawaiʻi Court Records Rules Rule 3.1 (2012) (“With respect
    to court records, the Clerk of each court shall maintain a record of each
    court case, including a docket, and shall maintain other records as required
    by statute or rule[]”); Hawaiʻi Revised Statutes (“HRS”) § 606-8 (1993) (“A
    clerk shall attend and record the proceedings at all sittings of courts of
    record.”).
    The Ryans did not seek to have a February 5, 2018 conference call made
    a part of the record via stipulation pursuant to HRAP Rule 10(e)(2)(A)
    (2016). The circuit court did not make a call a part of the record pursuant
    to HRAP Rule 10(e)(2)(B) (“If anything material to any party is omitted from
    (continued. . .)
    20
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    c.    Reply brief
    In their reply brief, the Ryans asserted that when parties
    make an inquiry with the court, the parties must be able to rely
    on the information the court directly provides them and must
    also be granted relief if the court provides incorrect
    information.
    d.    ICA’s memorandum opinion
    In its April 9, 2020 memorandum opinion, the ICA rejected
    the Ryans’ challenges.
    With respect to the issues we address on certiorari, in
    CAAP-XX-XXXXXXX, the ICA ruled as follows.          Because the order
    denying foreclosure reconsideration was entered on December 8,
    2017, the notice of appeal from the foreclosure order, judgment,
    and order denying foreclosure reconsideration was due on January
    8, 2018.   Ryan, mem. op. at 8.       The ICA lacked jurisdiction to
    review the foreclosure order, judgment, and order denying
    foreclosure reconsideration because the Ryans did not file the
    first notice of appeal until February 6, 2018.           Id.   Although
    (. . .continued)
    the record by error or accident or is misstated therein, corrections or
    modifications may be as follows: . . . (B) by the court . . . appealed from,
    either before or after the record is transmitted[.]”). Appellate courts are
    also authorized to modify the record based on HRAP Rule 10(e)(2)(C) (“by
    direction of the appellate court before which the case is pending on proper
    suggestion or its own initiative.”). There was no “proper suggestion” and we
    decline to take the initiative to include a call as part of the record. The
    record on appeal therefore does not contain any denial of the Taiatini and
    Yoshida declarations regarding statements apparently made by a circuit court
    staff member on January 2, 2018.
    21
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    the February 6, 2018 notice of appeal was filed within thirty
    days after entry of the February 6, 2018 order denying motion to
    advance, giving the ICA appellate court jurisdiction over that
    order, a trial court’s ruling on a motion to shorten time for,
    advance, or reschedule a hearing is not subject to review or
    reconsideration.      Id. (citing RCCH Rule 7.2(g)(5)(A)).23          The ICA
    also had appellate jurisdiction over the January 31, 2018 order
    denying ex parte extension motion as the Ryans filed their
    February 6, 2018 notice of appeal within thirty days after entry
    of that order, which was immediately appealable.             Id. (citing
    Ditto v. McCurdy, 103 Hawaiʻi 153, 157, 
    80 P.3d 974
    , 978 (2003)).
    HRAP Rule 4(a)(4), however, allows an ex parte motion for
    extension of time to file a notice of appeal only if the motion
    is filed before expiration of the original appeal deadline.
    Ryan, mem. op. at 9.       Hence, the January 26, 2018 motion, which
    came after the January 8, 2018 appeal deadline expired, should
    not have been filed ex parte.         
    Id.
    Thus, the ICA only addressed issues (4) and (5) in the
    February 6, 2018 notice of appeal on the merits, and it affirmed
    the circuit court’s January 31, 2018 order denying ex parte
    extension motion and the February 6, 2018 order denying motion
    to advance.     Ryan, mem. op. at 8-9.       The ICA ruled it lacked
    23     See supra note 2.
    22
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    appellate jurisdiction over issues (1) through (3), which
    concerned substantive issues regarding the foreclosure.             Id.
    As to CAAP-XX-XXXXXXX, the ICA concluded that it had
    jurisdiction to review the Ryans’ April 6, 2018 notice of
    appeal, which was filed within thirty days after entry of the
    March 8, 2018 order denying reconsideration of ex parte appeal
    extension denial.     Ryan, mem. op. at 10 (citing Tax Appeal of
    Subway Real Estate Corp. v. Dir. of Taxation, State of Haw., 110
    Hawaiʻi 25, 30, 
    129 P.3d 528
    , 533 (2006)).          The ICA also affirmed
    the March 8, 2018 order on the grounds the January 26, 2018
    motion was improperly filed ex parte and therefore
    reconsideration was properly denied.         
    Id.
    With respect to CAAP-XX-XXXXXXX, the ICA concluded that it
    had jurisdiction to review the Ryans’ May 4, 2018 notice of
    appeal, which was filed within thirty days after entry of the
    April 5, 2018 order denying the Ryans’ February 2, 2018 appeal
    extension motion.     
    Id.
       The ICA ruled, however, that the Ryans
    failed to establish “excusable neglect” as required by HRAP Rule
    4(a)(4)(B).    
    Id.
       The ICA concluded the circuit court did not
    abuse its discretion by denying the motion to extend time to
    file notice of appeal and affirmed the circuit court’s April 5,
    2018 appeal extension denial.        
    Id.
    23
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    3.   Supreme court proceedings
    a.    Certiorari application
    In their certiorari application, the Ryans present the
    following question:
    Did the Intermediate Court of Appeals (“ICA”) commit
    grave errors of law and/or fail to reconcile obvious
    inconsistencies in its decision with those of the Hawaii
    Supreme Court when the ICA concluded that the Circuit Court
    did not abuse its discretion by denying the moving party’s
    motion to extend time to file notice of appeal where the
    moving party affirmatively inquired directly with the
    Circuit Court about when the order was filed, and the
    Circuit Court staff provided incorrect information to the
    moving party leading the moving party to believe that the
    thirty days to file the notice of appeal had not yet begun
    tolling?
    b.    Response
    In its response, in addition to repeating previous
    arguments, Wilmington addressed this court’s opinion in Eckard
    Brandes, Inc. v. Department of Labor and Industrial Relations,
    146 Hawaiʻi 354, 
    463 P.3d 1011
     (2020), issued eleven days after
    the ICA’s memorandum opinion.        Wilmington argues that the Ryans
    failed to show “excusable neglect” even under the “new standard”
    of “excusable neglect” set forth in Eckard Brandes.            Wilmington
    states that Eckard Brandes “made it clear that any determination
    regarding ‘excusable neglect’” in HRAP Rule 4(a)(4)(B) should
    lie in the trial court’s discretion.         As such, Wilmington
    asserts that in a case like this, the circuit court should be
    given even greater latitude as the Ryans are alleging that the
    reason they missed the appeal deadline was due to the circuit
    24
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    court staff’s representations, and the circuit court would be
    “ideally suited” to determine whether the alleged
    representations prejudiced the Ryans.
    III. Standards of review
    A.     Interpretation of court rules
    “When interpreting rules promulgated by the court,
    principles of statutory construction apply.” Kawamata Farms,
    Inc. v. United Agri Products, 86 Hawaiʻi 214, 255, 
    948 P.2d 1055
    ,
    1096 (1997). “The interpretation of a statute [or rule] is a
    question of law which this court reviews de novo.” 
    Id.
    B.     Extension of time
    The grant or denial of a trial court’s decision to grant a
    motion for extension of time to file a notice of appeal is
    reviewed for abuse of discretion.         Hall v. Hall, 95 Hawaiʻi 318,
    320, 
    22 P.3d 965
    , 967 (2001).
    C.     Finding of excusable neglect
    “A trial court’s order granting a motion to extend time for
    filing a notice of appeal on the grounds of excusable neglect is
    reviewed for an abuse of discretion.”         Eckard Brandes, 146
    Hawaiʻi at 358, 463 P.3d at 1015.
    25
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    IV.   Discussion
    A.     HRAP Rule 4(a)(4)(B) motions are not properly filed as ex
    parte motions
    An appeal extension motion based on “good cause” filed
    within the initial thirty days after an appeal deadline
    triggering order or judgment can be submitted ex parte pursuant
    to HRAP Rule 4(a)(4)(A).24       A HRAP Rule 4(a)(4)(B) motion based
    on “excusable neglect” filed after expiration of the initial
    thirty days, but before expiration of the second thirty days,
    however, is not properly filed on an ex parte basis.             HRAP Rule
    4(a)(4)(B) expressly provides that “[n]otice of an extension
    motion filed after the expiration of the prescribed time shall
    be given to the other parties in accordance with the rules of
    the court . . . appealed from.”         Thus, the ICA properly affirmed
    (1) the circuit court’s January 31, 2018 order denying ex parte
    extension motion, issue (4) in the Ryans’ February 6, 2018
    appeal in CAAP-XX-XXXXXXX; and (2) the March 8, 2018 order
    denying reconsideration of ex parte appeal extension denial, the
    subject of the Ryans’ April 6, 2018 appeal in CAAP-XX-XXXXXXX.25
    Therefore, the remaining issues we address on certiorari
    are the circuit court’s (1) February 6, 2018 order denying
    24     See supra note 9.
    25    Circuit courts of course have the authority, whether under RCCH Rule 8
    (1997) or under their HRS §§ 603-21.9(1) and/or (6) (1993) general powers, to
    order that improper ex parte HRAP Rule 4(a)(4)(B) motions be scheduled for
    hearing or submitted on the briefs.
    26
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    motion to advance, which is issue (5) in the Ryans’ February 6,
    2018 notice of appeal in CAAP-XX-XXXXXXX; and (2) the April 5,
    2018 order denying the Ryans’ February 2, 2018 appeal extension
    motion, the subject of the Ryans’ May 4, 2018 notice of appeal
    in CAAP-XX-XXXXXXX.
    B.     The RCCH Rule 7.2(g)(5)(A) provision disallowing appellate
    review of decisions on motions to advance hearings is
    inapplicable to decisions on HRAP Rule 4(a)(4)(B) motions
    With respect to the circuit court’s February 6, 2018 order
    denying motion to advance, the ICA ruled that although appellate
    jurisdiction existed, the circuit court’s ruling denying the
    motion to advance is not subject to appellate review.             Ryan,
    mem. op. at 8.     The ICA based its ruling on the language of RCCH
    Rule 7.2(g)(5)(A), which expressly provides that a judge’s grant
    or denial of a motion to advance26 is not subject to review or
    reconsideration.
    Pursuant to HRAP Rule 2.1(a), various rules of court
    including the HRCP and RCCH “are hereby adopted as a part of
    [the HRAP] whenever applicable.”          (Emphasis added.)
    26    Technically, this was a motion to shorten time for a hearing, not a
    motion to advance —- the latter terminology applies to requests to advance
    the date or time of hearings that have already been set. The distinction is
    immaterial, as RCCH Rule 7.2(g)(5)(A) applies to both motions to shorten time
    and motions to advance. In this case, because the motion has been referred
    to as one to advance instead of to shorten time, we use that nomenclature.
    27
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    Preliminarily, HRAP Rule 4(a)(4)(B) requires that “[n]otice
    of an extension motion filed . . . shall be given to the other
    parties in accordance with the rules of the court . . . appealed
    from.”    Rule 7.2(g)(5)(A) appears within Rule 7.2 governing
    “Civil Motions Practice” in the circuit courts.            According to
    Rule 7.2(a), “Rule 7.2 applies [] to cases that are governed by
    the Hawaiʻi Rules of Civil Procedure.”          The underlying circuit
    court case was governed by the HRCP.          Thus, at first blush, RCCH
    Rule 7.2(g)(5)(A) would appear “applicable” pursuant to HRAP
    Rule 2.1(a) to HRAP Rule 4(a)(4)(B) motions to extend.
    As explained below, however, the provision disallowing
    appellate review within RCCH Rule 7.2(g)(5)(A) conflicts with
    the language and intent of HRAP Rule 4(a)(4)(B), and its
    application to motions filed pursuant to the rule would create
    unjust and unfair results.
    First, not allowing appellate review of circuit court
    denials of requests to advance or shorten time for HRAP Rule
    4(a)(4)(B) motion hearings conflicts with the language and
    intent of HRAP Rule 4(a)(4)(B).         HRAP Rule 4(a)(4)(B) allows for
    the filing of motions to extend time until the appeal deadline
    and implicitly requires expeditious rulings on these motions.
    As noted, HRAP Rule 4(a)(4)(B) provides:
    (4)   Extensions of Time to File the Notice of Appeal.
    . . . .
    28
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    (B) Requests for Extensions of Time After Expiration
    of the Prescribed Time. The court or agency appealed
    from, upon a showing of excusable neglect, may extend
    the time for filing the notice of appeal upon motion
    filed not later than 30 days after the expiration of
    the time prescribed by subsections (a)(1) through
    (a)(3) of this Rule. However, no such extension
    shall exceed 30 days past the prescribed time.
    Notice of an extension motion filed after the
    expiration of the prescribed time shall be given to
    the other parties in accordance with the rules of the
    court . . . appealed from.
    (Emphasis added.)
    Thus, HRAP Rule 4(a)(4)(B) expressly allows a motion to
    extend time to appeal for an additional thirty days after
    expiration of the initial thirty days to be filed up until the
    thirtieth day after expiration of the initial time for filing an
    appeal.     Although satisfaction of the “excusable neglect”
    standard would require parties to file their motions as soon as
    possible, the rule expressly allows the motion to be filed right
    up to the deadline, and envisions an expeditious ruling on such
    motion.27
    Second, when a literal interpretation of a court statute or
    court rule would lead to absurd or unjust results, the court may
    depart from its plain reading.        United Agri Products, 86 Hawaiʻi
    at 255, 
    948 P.2d at 1096
    ; Franks v. City & Cty. of Honolulu, 
    74 Haw. 328
    , 341, 
    843 P.2d 668
    , 674 (1993) (principles of statutory
    construction apply to interpretation of court rules).             For the
    27    For example, a solo practitioner or a self-represented litigant who
    intended to file a notice of appeal within the first thirty days could become
    seriously ill and be hospitalized up to just before the HRAP Rule 4(A)(4)(B)
    deadline.
    29
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    reasons below, subjecting HRAP Rule 4(a)(4)(B) motions to the
    RCCH 7.2(g)(5)(A) provision disallowing appellate review of
    circuit court grants or denials of motions to advance hearings
    could lead to absurd or unjust results.
    Pursuant to RCCH Rule 7.2(b) and Exhibit B attached to the
    RCCH, a motion to extend time under HRAP Rule 4(a)(4)(B) is a
    hearing motion, which is generally heard on at least eighteen
    days notice.    In circuit court civil cases, RCCH Rule 7(a) also
    generally requires that motions be served eighteen days before
    their hearing dates.
    Circuit courts have discretion, however, in the scheduling
    of hearings on motions.       Although circuit courts can also order
    HRAP Rule 4(a)(4)(B) motions to be submitted on the briefs,28
    normal course hearings in circuit courts are often scheduled to
    be heard more than eighteen days after filing.           For example, in
    this case, the circuit court scheduled a September 5, 2017
    hearing date on Wilmington’s June 21, 2017 summary judgment
    motion for foreclosure.       The circuit court scheduled a March 6,
    2018 hearing date on the Ryans’ February 2, 2018 appeal
    extension motion.
    28    RCCH Rule 8 provides, “The court on its motion may order any matter
    submitted on the briefs and/or affidavits, without oral argument.” (RCCH
    Rule 7(g) allows substitution of affidavits with unsworn declarations under
    penalty of law.)
    30
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    Thus, RCCH Rule 8 provides that “[m]otions will be heard
    upon 18 days written notice in accordance with Rule 7 herein,
    unless otherwise ordered by the court[.]”          RCCH Rule
    7.2(g)(5)(A) therefore allows circuit courts to shorten time for
    or advance a hearing on a civil motion.          The Ryans’ February 2,
    2018 appeal extension motion to advance (or shorten time)
    explicitly pointed out that a normal course setting would not
    allow their motion to be decided by the deadline for filing an
    appeal.     The circuit court denied the motion to advance on
    February 6, 2018, and set the hearing in its normal course, for
    March 6, 2018.     The circuit court could have expeditiously
    scheduled a hearing on the Ryans’ February 2, 2018 extension
    motion.29
    Not allowing appellate review for abuse of discretion on
    RCCH 7.2(g)(5)(A) motions to shorten time or advance hearings on
    HRAP Rule 4(a)(4)(B) motions would allow circuit courts that (1)
    do not order that such motions be submitted on the briefs
    pursuant to RCCH Rule 8 and expeditiously rule; or (2) schedule
    normal course hearings more than thirty days from filing, to
    effectively deny any opportunity to extend time for filing an
    appeal based on HRAP Rule 4(a)(4)(B), despite the latter rule’s
    language and intent.      Hence, a literal interpretation applying
    29    Although the hearing motion was not filed until February 2, 2018, the
    ex parte motion had been filed on January 26, 2018, and Wilmington had
    already responded to the merits of the motion on January 30, 2018.
    31
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    the RCCH 7.2(g)(5)(A) provision disallowing appellate review of
    circuit court decisions on motions to advance HRAP Rule
    4(a)(4)(B) motions would lead to absurd or unjust results.30
    We therefore hold, pursuant to HRAP Rule 2.1(a), that the
    RCCH Rule 7.2(g)(5)(A) provision disallowing appellate review of
    decisions on motions to advance hearings is inapplicable to
    decisions on HRAP Rule 4(a)(4)(B) motions.
    C.     The circuit court abused its discretion by denying the
    motion to advance hearing on the Ryans’ motion to extend
    time for filing a notice of appeal
    Having ruled appellate review of the circuit court’s
    February 6, 2018 order denying motion to advance is allowed, we
    next address whether the circuit court abused its discretion by
    denying the motion and not scheduling a hearing by the February
    7, 2018 deadline.     As noted above, HRAP Rule 4(a)(4)(B)
    expressly allows a motion to extend time to file a notice of
    appeal for an additional thirty days after expiration of the
    initial thirty days to be filed up until the thirtieth day after
    expiration of the initial time for filing an appeal.            Although
    parties should not wait until the last minute and failure to
    timely file under HRAP Rule 4(a)(4)(B) is relevant to whether
    30    We also note the absurdity of not allowing appellate review of circuit
    court decisions on motions to advance or shorten time on HRAP Rule 4(a)(4)(B)
    motions for an abuse of discretion based on RCCH Rule 7.2(g)(5)(A), when
    there is no comparable district court rule, and district court decisions on
    the scheduling of HRAP Rule 4(a)(4)(B) motions would be subject to appellate
    review for abuse of discretion.
    32
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    “excusable neglect” exists, under the circumstances of this
    case, we hold that the circuit court abused its discretion by
    denying the motion to advance.
    With respect to whether the hearing should have been
    advanced, because the Yoshida and Taiatini declarations were not
    refuted with any other evidence in the record on appeal, they
    are taken as true.31        Thus, there is nothing in the record on
    appeal contradicting the Ryans’ representations that they
    checked for the status of the order denying reconsideration
    weekly after the November 20, 2017 RCCH Rule 23 notice of
    submission of the proposed order denying foreclosure
    reconsideration, that upon not seeing it in Hoʻohiki by January
    2, 2018, they called the circuit court’s chambers and were told
    by staff that the “order was not entered, that the order might
    be on [the judge’s] desk, that [the judge] was out at the time,
    and that they will follow up on the following Monday[,]” and
    that the Ryans did not realize the order had been entered on
    December 8, 2017, until they re-checked Hoʻohiki on January 25,
    2018.32    The circuit court would have been able to schedule,
    31     See supra note 22.
    32    At some point, Hoʻohiki showed that the order had been filed on December
    8, 2017. However, the filing of the order on December 8, 2017, does not mean
    that Hoʻohiki reflected the filing of the document on that date. Before
    circuit court civil cases migrated to eCourt Kokua on October 28, 2019,
    docket entries regarding document filing had to be manually entered into
    (continued. . .)
    33
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    conduct a hearing, and enter an order on the motion before the
    February 7, 2018 deadline.       We therefore hold that the circuit
    court abused its discretion in denying the motion to advance.
    D.     The Ryans showed “excusable neglect” and their February 2,
    2018 appeal extension motion should have been granted
    Finally, we address whether the Ryans’ February 2, 2018
    HRAP Rule 4(a)(4)(B) appeal extension motion should also have
    been granted.    The Ryans maintain the circuit court abused its
    discretion by denying this motion.         Because the initial thirty-
    day appeal deadline had passed, the Ryans had to show “excusable
    neglect” to obtain an extension.
    In general, trial courts should allow parties to exercise
    their appeal rights.      As Wilmington notes, in Eckard Brandes,
    this court ruled that “as indicated by the United States Supreme
    Court in Pioneer[ Investment Services Co. v. Brunswick
    Associates Ltd. Partnership], 
    507 U.S. 380
     [(1993)] . . .,
    whether ‘excusable neglect’ exists [to obtain a HRAP Rule
    4(a)(4)(B) extension] is ‘at bottom an equitable’ decision; it
    is necessary to first determine whether there is ‘neglect,’ and,
    if so, whether the ‘neglect’ is ‘excusable.’”           146 Hawaiʻi at
    364, 463 P.3d at 1021.      Eckard Brandes clarified that
    “‘excusable neglect’ is to be construed pursuant to its plain
    (. . .continued)
    Hoʻohiki. Sometimes the manual entry of document filing was delayed.     With
    the migration to eCourt Kokua, this should no longer be an issue.
    34
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    language: ‘neglect’ that is ‘excusable,’ which, ‘involve[s] a
    broad, equitable, inquiry’ ‘taking into account all relevant
    circumstances surrounding the party’s omission[,]’” and “the
    determination of whether ‘excusable neglect’ exists should lie
    largely in the discretion of the court.”           Id. (first alteration
    in original).
    Even if the steps the Ryans took constituted “neglect,”33
    the neglect was “excusable.”        The Ryans represent they checked
    Hoʻohiki weekly for the status of the order denying
    reconsideration weekly after the November 20, 2017 RCCH Rule 23
    notice of submission of the proposed order denying foreclosure
    reconsideration, and that upon not seeing it in Hoʻohiki by
    January 2, 2018, they called the circuit court’s chambers on
    January 2, 2018.      Their representations regarding statements
    made by circuit court staff on that date are not contradicted in
    the record on appeal.       Also, Yoshida averred he and Taiatini did
    not realize the order had been entered on December 8, 2017,
    until they re-checked Hoʻohiki on January 25, 2018.34
    33
    We note that Hoʻohiki contains a disclaimer that the Judiciary “does not
    guarantee or represent that the information contains no errors, omissions, or
    inaccuracies. The user is responsible for assessing the accuracy and
    reliability of the information provided on the website.” Also, as Wilmington
    argues, the Ryans could have called the circuit court after January 2, 2018
    and also did not contact Wilmington’s counsel to check on the status of the
    order denying foreclosure reconsideration.
    34     See supra note 32.
    35
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    Eckard Brandes had not been decided as of the time of the
    circuit court and ICA decisions.          In rejecting the Ryans’
    arguments regarding “excusable neglect,” the ICA relied on Enos
    v. Pacific Transfer & Warehouse, Inc., 80 Hawaiʻi 345, 
    910 P.2d 116
     (1996).    Ryan, mem. op. at 10-11.        The ICA characterized the
    Ryans’ argument as blaming the circuit court clerk for their
    failure to timely file a notice of appeal, and ruled excusable
    neglect did not exist.      
    Id.
    Enos is clearly distinguishable.        In Enos, movant’s counsel
    had actual notice of the filing of the judgment eighteen days
    before the initial appeal deadline.          80 Hawaiʻi at 353, 
    910 P.2d at 124
    .   The primary basis for the motion to extend was
    counsel’s belief that the time for filing a notice of appeal was
    triggered by the filing of a notice of entry of judgment rather
    than by the filing of the judgment itself.          80 Hawaiʻi at 354,
    
    910 P.2d at 125
    .     We held the trial court abused its discretion
    by granting the motion to extend time for filing a notice of
    appeal because the failure to timely file the appeal was caused
    by counsel’s failure to read and comply with the plain language
    of applicable procedural rules, which cannot constitute
    “excusable neglect.”      80 Hawaiʻi at 355, 
    910 P.2d at 126
    .
    Although the Ryans’ January 26, 2018 ex parte motion did
    not comply with applicable procedural rules, their February 2,
    2018 motions to extend and advance the hearing did.            They did
    36
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    not know until January 25, 2018, that the order triggering
    appeal deadlines had been filed on December 8, 2017.
    Wilmington also bears responsibility for this lack of
    knowledge of the December 8, 2017 filing of the order denying
    foreclosure reconsideration.       As explained earlier, on November
    20, 2017, Wilmington filed a RCCH Rule 23 notice of submission
    of the proposed order with a certificate of service on the
    Ryans’ counsel.     In this certificate of service, Wilmington’s
    counsel expressly stated, “The undersigned hereby certifies a
    copy of the foregoing Order will be duly served upon the” Ryans’
    counsel “when filed copies are received[.]”           Yet, and in
    contravention of HRCP Rule 5’s requirement of service, according
    to the record, Wilmington did not serve a file-stamped copy of
    the December 8, 2017 order denying foreclosure reconsideration
    on the Ryans’ counsel until February 26, 2018.           The Ryans’
    counsel immediately took action after learning of the December
    8, 2017 filing on January 25, 2018.
    Thus, the circumstances of this case indicate that even if
    there was “neglect,” under a “broad, equitable, inquiry” “taking
    into account all relevant circumstances surrounding the party’s
    omission[,]” the “neglect” was “excusable” under the
    circumstances.
    Hence, we hold that the circuit court abused its discretion
    by denying the Ryans’ February 2, 2018 appeal extension motion.
    37
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    As there were abuses of discretion in denying the February
    2, 2018 motions to advance hearing and to extend the time for
    filing an appeal, the Ryans’ February 6, 2018 notice of appeal
    in CAAP-XX-XXXXXXX was timely filed from the December 8, 2017
    order denying foreclosure reconsideration.          Therefore, we remand
    to the ICA to consider the merits of the other issues over which
    appellate jurisdiction exists based on the Ryans’ timely appeal
    of the December 8, 2017 order denying foreclosure
    reconsideration.
    V. Conclusion
    Based on the reasons above, we vacate the ICA’s May 7, 2020
    judgment on appeal and remand to the ICA for further proceedings
    consistent with this opinion.
    Gary V. Dubin,                     /s/ Mark E. Recktenwald
    Frederick J. Arensmeyer,
    and Matthew K. Yoshida             /s/ Paula A. Nakayama
    for petitioners
    /s/ Sabrina S. McKenna
    Charles R. Prather,
    Robin Miller,                      /s/ Michael D. Wilson
    Sun Young Park, and
    Peter T. Stone,                    /s/ John M. Tonaki
    for respondent
    38