Chen v. Mah. ( 2020 )


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  • ***      FOR PUBLICATION IN WEST’S HAWAIʻI REPORTS AND PACIFIC REPORTER     ***
    Electronically Filed
    Supreme Court
    SCWC-XX-XXXXXXX
    30-JAN-2020
    09:19 AM
    IN THE SUPREME COURT OF THE STATE OF HAWAII
    ---o0o---
    ________________________________________________________________
    GRACE CHEN,
    Respondent/Plaintiff-Appellee,
    vs.
    JONATHAN WILLIAM MAH, D.D.S.;
    JONATHAN MAH, DDS, INC., a Hawaii corporation,
    Petitioners/Defendants-Appellants.
    ________________________________________________________________
    SCWC-XX-XXXXXXX
    CERTIORARI TO THE INTERMEDIATE COURT OF APPEALS
    (CAAP-XX-XXXXXXX; CIV. NO. 12-1-2495-10)
    JANUARY 30, 2020
    McKENNA, POLLACK, AND WILSON, JJ., WITH RECKTENWALD, C.J.,
    CONCURRING AND DISSENTING IN PART AND CONCURRING IN THE
    JUDGMENT, WITH WHOM NAKAYAMA, J., JOINS
    OPINION OF THE COURT BY McKENNA, J.
    I.   Introduction
    This case concerns a compensation dispute based on an oral
    agreement between an independent contractor dentist, Dr. Grace
    Chen (“Chen”), and the dentist who retained her services, Dr.
    Jonathan Mah (“Mah”), and his corporation, Jonathan Mah, DDS,
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    Inc. (“Corporation”) (collectively, “Defendants”).            In sum,
    default and subsequent default judgment as to certain claims
    were entered against Defendants, and a bench trial was held
    regarding damages on some remaining claims.           Defendants
    unsuccessfully appealed the Circuit Court of the First Circuit’s
    (“circuit court”)1 denial of their motion to set aside entry of
    default, and their motion for reconsideration and/or for new
    trial to the Intermediate Court of Appeals (“ICA”).             See Chen v.
    Mah, CAAP-XX-XXXXXXX (App. Mar. 14, 2019) (SDO).
    We hold the circuit court did not abuse its discretion in
    denying Defendants’ Hawaiʻi Rules of Civil Procedure (“HRCP”)
    Rule 55(c) motion to set aside entry of default on the grounds
    they failed to satisfy the second and third prongs of the test
    governing HRCP Rule 60(b) motions to set aside default
    judgments.    The three prongs are: (1) the nondefaulting party
    will not be prejudiced by the reopening, (2) the defaulting
    party has a meritorious defense, and (3) the default was not the
    result of inexcusable neglect or a wilful act.           Although HRCP
    Rule 55(c), by its plain language, only requires a showing of
    “good cause” to set aside an entry of default, binding precedent
    required the circuit court to apply the HRCP Rule 60(b) standard
    to Defendants’ motion.      The circuit court also did not err in
    its other rulings.
    1
    The Honorable Gary W.B. Chang presided.
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    Requiring a movant under HRCP Rule 55(c) to satisfy HRCP
    Rule 60(b) requirements, however, contradicts the plain language
    of the former rule, which only requires “good cause.”            Thus, we
    therefore now hold that HRCP Rule 55(c) motions are governed
    only by the “good cause” standard explicitly stated in the rule,
    and that movants seeking to set aside an entry of default
    pursuant to HRCP Rule 55(c) need not satisfy the three-prong
    test applicable to HRCP Rule 60(b) motions to set aside default
    judgments.   Our holding is prospective only, however, as trial
    courts were required to follow precedent requiring parties
    seeking to set aside an entry of default pursuant to HRCP Rule
    55(c) to satisfy the three-prong test for HRCP Rule 60(b)
    motions.   Therefore, by announcing this “new rule,” we must
    avoid unfair prejudice to parties and trial courts that have
    relied on binding precedent, and our holding applies only to
    decisions on motions to set aside entries of default after the
    date of this opinion.     See Kahale v. City and Cty. of Honolulu,
    104 Hawaiʻi 341, 348, 
    90 P.3d 233
    , 240 (2004).
    Accordingly, we affirm the May 3, 2019 judgment on appeal
    entered by the ICA pursuant to its March 14, 2019 summary
    disposition order (“SDO”), which affirmed the circuit court’s
    July 6, 2016 final judgment.
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    II.   Background
    A.    Procedural and factual background through the July 13, 2013
    hearing on Defendants’ motion to set aside entry of default
    On October 3, 2012, Chen filed a twenty-four page complaint
    against Defendants in circuit court, which included forty-two
    detailed preliminary factual allegations.         In summary, Chen
    alleged she and Defendants entered into an oral compensation
    agreement in November 2008 under which the Corporation agreed to
    retain her professional services as an independent contractor
    associate dentist and to compensate her for treating dental
    patients at its principal place of business according to a
    formula under which she was entitled to be regularly paid 40% of
    the gross income produced to the Corporation for her dental work
    on patients adjusted or reduced by (1) 40% of the gross income
    not actually collected from her patients or their insurance
    carriers and (2) 50% of the lab fees incurred by her patients
    for her treatment of them.
    According to the complaint, the Corporation commenced
    paying Chen a couple of months after she started working in late
    2008 based on its collection of income produced from her work,
    adjusted as reflected above, and regularly provided her with
    supporting documentation describing in detail all adjustments
    for uncollected income and patients’ lab fees, and this practice
    continued until November 5, 2011.
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    The complaint further alleged that several months after
    beginning work, when Chen asked for a written compensation
    agreement or a partnership, and repeated this request several
    times, on each occasion, Mah represented he would have
    partnership documents prepared and provided to her, but this
    never happened.    Chen alleged that when Mah made these
    representations, he misled and lied to her as he had no
    intention of making her a partner as evidenced by him making
    similar representations to other dental associates and not
    making them partners, as she later learned.
    Chen alleged she continued working based on Mah’s
    representations that he would make her a partner, and in fact,
    accelerated and increased her work efforts and hours of work as
    an associate dentist to favorably impress Mah of her abilities
    and worthiness to be his partner.        The complaint alleges that,
    by July 2011, Chen had increased her work schedule to four days
    a week while working eight hours per day on weekends and twelve
    hours per day on Mondays and Tuesdays, and, as a result, Chen
    produced gross income for the Corporation exceeding $1 million
    for both calendar years 2010 and 2011, generating substantial
    income for Defendants consisting of the Corporation’s 60% share
    of her gross income.     Chen alleged she relied upon and trusted
    Defendants to accurately calculate and timely pay her the
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    correct amounts of money owned to her under their compensation
    agreement.
    According to the complaint, after November 5, 2011,
    Defendants suddenly, and without explanation, stopped providing
    any calculations and supporting documentation to Chen and her
    compensation payments became erratic and changed to rounded lump
    sums.   Chen alleged that in 2012, Defendants failed to provide
    her with a 1099 miscellaneous income form for 2011 despite her
    repeated requests and failed to pay her any compensation since
    June 15, 2012.     According to the complaint, the Corporation paid
    Chen $359,874.18 in 2011, and Defendants had underpaid her
    approximately $200,000 or more in income, but she was unable to
    determine the amount with certainty without the Corporation’s
    accounting documents.      Chen also alleged the Corporation had
    paid her $92,500 in 2012, but she had been underpaid at least
    $45,669.76 through her August 23, 2012 resignation by admission
    of Defendants’ accountant Gloria Thompson in her unsupported
    September 14, 2012 two-page accounting compilation.
    The complaint further alleged Mah and his wife had personal
    federal tax liens filed against them for 2005-2009 for hundreds
    of thousands of dollars in unpaid income tax, with tax liens
    still pending against them in 2011, and that upon information
    and belief, in October 2011, Mah used portions of the monies
    owed to her to pay these delinquent tax liens.           Chen further
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    alleged she had made multiple efforts in 2011 and 2012 to meet
    and speak with Mah to obtain an accounting and explanation of
    the above, but Mah repeatedly evaded her or cancelled meetings
    at the last minute.     Chen also alleged she made repeated demands
    for accounting documents and for payment of the estimated unpaid
    amounts exceeding $200,000 owed to her, but Defendants failed or
    refused, raising excuses and attempting to charge exorbitant
    copying fees, and providing only Gloria Thompson’s accounting
    compilation.
    The complaint further alleged that by failing to timely pay
    her, Defendants had prevented Chen from timely filing her 2011
    income taxes and making regular contributions to her own
    retirement plan, thereby causing her to incur a penalty in an
    amount to be determined.      Chen also alleged that two days after
    she was coincidentally seated next to Mah on a flight from Hilo
    to Honolulu on August 8, 2012 and complained to Mah about being
    owed substantial funds and not being provided accounting
    records, Mah announced to all associate doctors he was closing
    his office and hiring an independent CPA to review all doctors’
    compensation for 2012 in response to Chen’s complaint, but
    despite that, Mah and at least one associate dentist continued
    to work out of his office, along with staff.          Chen also alleged
    that on August 10, 2012, the Corporation’s office manager texted
    all associate doctors that they were welcome to have their own
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    CPAs review the data.     Chen submitted a resignation letter on
    August 23, 2012, requesting accounting documents and sums owed
    by August 28, 2012.
    Based on these detailed factual allegations, Chen’s
    complaint asserted causes of action in twelve counts:
    declaratory judgment (Count I), accounting (Count II), breach of
    contract and of implied covenant of good faith and fair dealing
    (Count III), conversion (Count IV), fraud (Count V),
    intentional/negligent misrepresentation (Count VI), intentional
    infliction of emotional distress (Count VII), unjust enrichment
    (Count VIII), statutory fraudulent transfer (Count IX), common
    law fraudulent transfer (Count X), constructive trust/equitable
    lien (Count XI), and punitive damages (Count XII).
    Before the complaint was filed on October 3, 2012, Chen’s
    retained counsel, Dennis King (“King”), sent a demand letter
    dated September 10, 2012, to Defendants.         The letter demanded
    Defendants immediately pay Chen the delinquent amounts owed to
    her in the amount of $237,268.92 for past due compensation owed
    to her, inclusive of attorney’s fees of $4,750, and that
    Defendants deliver to King’s office accounting and billing
    statements, daily production, worksheets, and lab fees for
    services performed by Chen for the period from January 1, 2011
    to September 10, 2012.     The demand letter stated: “If I do not
    receive the above payment and these records on or before 5 PM on
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    Saturday, September 15, 2012, I have been instructed to
    immediately file suit against you and your company to recover
    these amounts and any other amounts owed to Dr. Chen after
    obtaining your documents and performing a full accounting of
    your delinquent payments based on the claims, among others,
    described below.”
    Mah and King had several discussions and communications by
    e-mail and regular mail between September 11, 2012 and October
    3, 2012.    During the discussions, King asked Mah if he had an
    attorney as King preferred to speak to Mah’s attorney.             Mah
    indicated, however, he did not have an attorney but had spoken
    to a friend who was an attorney and did not want to incur the
    high expenses of an attorney.        Most of the discussions concerned
    attempts by Mah and King to informally resolve the matter, by
    Chen obtaining Mah’s documents without pursuing litigation.
    Specifically, on or about September 11, 2012, Mah called
    King in response to the demand letter.          Mah had informed King
    that he did not have an attorney representing him in this
    matter.    Also on September 11, 2012, Mah provided the two-page
    compilation report summary2 purportedly of compensation paid and
    owed to Chen from 2008 through 2012, but it did not include any
    2
    An undated report was attached as “Exhibit C” to Defendants’ memorandum
    in opposition to the entry of default judgment, but according to King,
    contained different figures than the one provided to King on September 11,
    2012.
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    information identifying who authored the document, and no backup
    documentation was provided.      In an email dated September 12,
    2012, King requested backup documentation and contact
    information for Mah’s CPA.      King also noted that if Mah altered,
    changed, or destroyed relevant documents, Chen would have no
    choice but to assert the spoliation rule against him in any
    ensuing litigation if the matter could not be resolved before
    litigation, but that he “look[ed] forward to receiving . . .
    [Mah’s] supporting documents and the CPA contact information
    . . . so that this matter can be resolved before 9/15/12.”
    On September 14, 2012, Mah indicated that because he did
    not have duplicates, and because Chen had allegedly previously
    removed accounting records without prior authorization in July
    2012, Mah was not willing to allow the records to be removed
    from the dental office for photocopying, but he would permit
    King and Chen to inspect all accounting data at the dental
    office, which was consistent with what Mah allowed all associate
    doctors to do.    Mah indicated, however, any copies made would be
    done at the dental office by the office manager at one dollar
    per page.   King responded in an e-mail to Mah that he was not
    authorized to pay one dollar per page for 3,000 pages of
    documents, that he was only requesting documents for 2011 and
    2012, and that he was willing to accept e-mailed or faxed copies
    of Mah’s accountant’s summary of monthly totals for collections
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    and non-collection adjustments and lab fees for each month from
    and after January 1, 2011 to the present for Chen’s billings for
    her services.
    Following this exchange, Mah called King on September 15,
    17, 24, and 28, and October 2, and 3, 2012.3           Mah indicated he
    was in the process of attempting to comply and furnish relevant
    accounting data to King, and King asked Mah why it was taking so
    long.   Mah explained there were voluminous records from 2008 to
    2012; King clarified he was only interested in 2012 despite
    Mah’s explanation that reviewing only one year, 2012, would not
    generate an accurate result.        King then gave Mah a new deadline.
    According to Mah, because of the ever-changing deadlines to
    comply with requests, together with King’s assurances of
    resolving the matter without litigation, Mah felt he was misled
    and confused into believing there was still time to resolve this
    matter informally.      Further, according to Mah, because King made
    assurances during their telephone conversations that Mah and
    Chen would avoid litigation by attempting to resolve this matter
    informally, and because King was seemingly reasonable, cordial,
    and professional, Mah, in good faith, trusted King, and was
    under the impression that King was available to mediate and
    assist the parties in resolving this matter.           In addition,
    according to Mah, King never recommended to Mah to obtain the
    3
    The logs indicate Mah did not contact King after October 3, 2012.
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    assistance or advice of another attorney, or stated that King
    had a duty of loyalty to Chen to act solely in her best
    interests at Mah’s expense.
    After their telephone conversation on October 3, 2012, King
    sent an e-mail to Mah that same day, summarizing the
    conversation, and stating that “[t]o date you still have not
    provided the accounting documents initially requested in
    November[] 2011 by Dr. Chen or by her on numerous occasions
    thereafter,” that Mah’s requirement that copies of documents
    cost one dollar per page was unaffordable and unreasonable, that
    “we are at an impasse with regard to you producing the
    accounting documents,” and that “[r]egrettably because of your
    unwillingness to produce these documents willingly within a
    reasonable time and to pay [Chen] what she is owed, I have
    recommended that Dr. Chen pursue this matter through the courts.
    After you retain counsel, please have your attorney contact me.”
    According to King, he did not mislead Mah in any way about
    trying to settle the case without litigation and Mah knew on
    their last conversation on October 3, 2012 that the matter was
    going to proceed to court based on King’s recommendation and
    that the parties had reached an impasse.
    The complaint was served on Defendants in Hilo, Hawaiʻi on
    October 8, 2012, by serving Mah in both his personal capacity as
    well as the registered agent for Corporation.          Mah was also
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    served with discovery requests on that date.           On October 31,
    2012, Chen promptly filed a request for entry of default on the
    complaint, and default was entered against Defendants by the
    circuit court clerk that same day.          Copies of the clerk’s entry
    of default were served on Defendants by U.S. mail on November 2,
    2012.
    There was no further activity in the litigation until May
    24, 2013, when Chen filed a motion for default judgment, and a
    hearing was set for July 9, 2013.          The motion requested damages
    from Defendants on the following counts only: Counts III (breach
    of contract), IV (conversion), V (fraud by concealment by
    retaining her compensation without accounting), VI (fraud by
    misrepresentation of intention to make Chen a partner), VIII
    (unjust enrichment), and XI (constructive trust/equitable lien).
    On June 20, 2013, Defendants, through their attorney, filed
    a motion to set aside the October 31, 2012 entry of default
    (“motion to set aside entry of default”), which was set for a
    hearing on July 18, 2013.       Attached to the motion was a
    declaration by Mah, dated June 18, 2013, alleging, among other
    things, that Mah only “recently learned” that default against
    Defendants had been filed on October 31, 2012, that Mah never
    realized King “was adversely taking action against me while
    negotiating a resolution,” and that Mah was misled by King in
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    his representations to try and settle the case without
    unnecessary litigation.
    Defendants also filed an ex parte motion to shorten time
    for hearing their motion to set aside entry of default, asking
    that the hearing on their motion be set for before the July 9,
    2013 hearing date for Chen’s motion for default judgment.                The
    circuit court denied this ex parte motion on the grounds that
    there was no showing why the motion to set aside entry of
    default was not filed earlier to obviate the need to shorten
    time.
    At the July 9, 2013 hearing, however, the circuit court
    denied Chen’s first motion for default judgment without
    prejudice.
    On July 10, 2013, Chen filed a memorandum in opposition to
    Defendants’ motion to set aside entry of default.            Attached to
    the memorandum was a declaration by King dated July 10, 2013,
    which stated, among other things, that since October 3, 2012,
    King had not had any discussions or communications with Mah
    except through the service of court documents.
    At the July 18, 2013 hearing on Defendants’ motion to set
    aside entry of default, the circuit court clarified the standard
    it would apply:
    And the entry of default, setting aside requires the
    showing of essentially three things, one, there’s no
    prejudice to the plaintiff, number two, that the defendant
    has a meritorious defense andm number three, that the
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    default entered as a result of -- did not enter because of
    inexcusable neglect.
    The circuit court then inquired for which of Chen’s twelve
    counts Defendants had meritorious defenses.4          Defense counsel
    argued Defendants had meritorious defenses for the fraud claims
    because this was not a fraud, but an accounting case.
    The circuit court then inquired what the meritorious
    defense was for Chen’s fraud claim in Count V (fraud by
    concealment by retaining her compensation without accounting).
    Defense counsel responded that, “[b]asically, the accounting
    reflects that [Defendants] overpaid Chen.”          According to defense
    counsel, Defendants had nothing to hide, were willing to do the
    accounting, and let the numbers resolve the case.            Defense
    counsel went on to state that the classification of some of
    Chen’s billings were being bounced back by the insurance
    companies and were not reimbursed because “they were not
    proper.”   According to defense counsel, Chen was expecting
    Defendants to front generic gross amounts without getting
    4
    Defendants did not assert separate defenses as to each of the twelve
    counts in their motion to set aside entry of deafult. Rather, they asserted
    they “have a meritorious defense” as they “den[ied] any monies owed to
    Plaintiff” and “claim[ed] in good faith that Plaintiff was overpaid in
    compensation as documented in the accounting that has been made available to
    opposing counsel”; Defendants had offered for inspection and copying their
    accounting documents and retained an independent accountant to “provide a
    summary of the voluminous accounting data.”
    Defendants also alleged they were led to believe that if all of the
    information was turned over, Chen would not take action. Defendants asserted
    they would not have failed to file an answer had King not misled Defendants
    into believing legal action would not be taken if the accounting documents
    were provided.
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    compensation back, and the crux of the case was going to be
    accounting.
    The circuit court probed further and asked if Mah ever told
    Chen that there was an overpayment requiring an adjustment, to
    which defense counsel responded in the affirmative, citing to
    Exhibit 9 in Chen’s memorandum in opposition to Defendants’
    motion to set aside entry of default.5         That exhibit was a letter
    informing associates of the Corporation that compensation was
    switching from production-based to collections-based.                The
    5
    Exhibit 9 is a June 25, 2012 letter signed by Mah and addressed to the
    “associates” of the Corporation. It stated:
    We are providing this letter to you for inclusion in
    your records regarding the method of disbursement of
    compensation checks.
    Prior to July 1, 2012, disbursement of compensation
    checks were based upon estimated production numbers. This
    meant that the time between the claims being sent out and
    the actual funds that were collected (including necessary
    adjustments) could be between a few days for a simple
    procedure to 90 days or more for more complex procedures.
    The growth of the office has resulted in increased
    expenses, staffing costs, and many more transactions that
    are processed. As a consequence of this, our accountant
    has strongly advised us to implement a change from
    production to a collection method of disbursing
    compensation checks.
    What this means is compensation checks will now be
    given out once the money has been collected from the
    insurance companies and patients accordingly.
    This change should make a much more streamlined
    process in the office, as well as reduce the number of man
    hours needed.
    Be assured that this will in no way mean less
    compensation, but rather change only when payments are
    disbursed. This change will help keep office expenses
    steamlined [sic].
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    circuit court then asked the defense, “And where does he talk
    about an overpayment and then he’s going to now make an
    adjustment?”   To that inquiry, the following exchange occurred
    with the circuit court:
    MR. KIDANI: In terms of the overpayment, that came up in
    the audit that was done by the accountant, Thompson.
    THE COURT:   When was that done?
    MR. KIDANI: That was done in 2012 when this whole issue
    came up, and this was the information that was being given
    to Mr. King directly from our client. And that audit
    continued on an ongoing basis through 2012 into 2013. And
    that was –-
    . . . .
    . . . part of the delay of the information that was -- that
    they were waiting for.
    THE COURT: Where in Exhibit 9 . . . does Dr. Mah explain
    that there was an overpayment and now we have to make an
    adjustment, therefore, we’re not going to pay you in the
    same fashion that we did before?
    MR. KIDANI: That wasn’t in that letter.
    . . . .
    . . . I think that was what was conveyed by him to all the
    associates. It wasn’t in this letter.
    THE COURT: Okay, where in his declaration does he talk
    about the timing of when he told Dr. Chen that there was an
    overpayment and he is making an adjustment?
    MR. KIDANI: . . . [S]tarting with paragraph 14 of his
    declaration, he indicated in 2011 and ’12 that he first
    started learning of the overpayment. And it goes on into
    15 -- 14, 15, 16.
    THE COURT: Why don’t you just point me to the paragraph
    and the language in Dr. Mah’s declaration attached to your
    motion where he says he informed the plaintiff, Dr. Chen,
    that there was this overpayment so he’s making an
    adjustment.
    . . . .
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    MR. KIDANI: Okay. Paragraph 21[6] was when he informed all
    the doctors of the complaint and his investigation started
    and that Gloria Thompson was retained at that point to
    complete the investigation. It was after Gloria Thompson
    finished that that information was given to Dr. Chen on the
    overpayment.
    Defense counsel clarified that Gloria Thompson, the “independent
    CPA” hired by Defendants, finished her final report in April
    2013 after she got all the 2012 numbers.           The circuit court
    noted, however, that the complaint had been filed in October
    2012 and there had been no audit finished before the lawsuit was
    filed.
    In response to defense arguments regarding the fraud
    claims, Chen’s counsel argued Mah’s letter was written
    generically that the reimbursement program would be changing,
    but it did not give notice that it was going to change
    retroactively.      Rather, Chen’s counsel argued Chen had been
    strung along to continue working with the Corporation, and
    although she had repeatedly asked for her compensation and
    accounting, Mah would keep saying it was coming and therefore
    6
    Paragraph 21 of Mah’s declaration states:
    On or about August 10, 2012, I sent a written message
    to all Associate Doctors. My message was as follows:
    “Based upon a complaint made by Dr. Chen on August 8,
    concerning improper and inaccurate calculations of doctors
    [sic] compensation. Dr. Mah has hired an independent CPA
    to review all doctors [sic] compensation for 2012. Dr. Mah
    considers the doctors [sic] professional compensation a
    serious matter, and for that reason effective immediately,
    the office will be closed to all associate doctors until
    this matter is resolved. All associate doctors are welcome
    to have their own CPA review the same data. If you have
    any questions or concerns please contact Dr. Mah.”
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    induced her to keep working, trusting that the accounting would
    eventually be produced.      Chen’s counsel also argued the second
    basis for the fraud claim was Mah’s dangling the prospect of a
    partnership in front of her while she was being grossly
    underpaid.
    Defense counsel replied that Mah’s testimony would show
    that partnership was never offered to Chen.          Further, according
    to defense counsel, even if that had occurred, it could not
    serve as a basis for fraud because there was no clear and
    convincing evidence suggesting Mah did anything intentional to
    deceive Chen.    Additionally, as for the accounting, according to
    defense counsel, Chen had access to raw data and so it was not a
    situation in which Mah was trying to hide anything.            According
    to defense counsel, Chen not liking the results of the audit did
    not constitute fraud.
    Defense counsel also argued that once the accounting was
    finished, the numbers would not change that substantially, and
    would just show whether Chen was entitled to money or not.
    Turning to “excusable neglect,” defense counsel noted that
    prior to the filing of the complaint, Mah had been in discussion
    with King, and therefore both parties were attempting to resolve
    the case without litigation.       Defense counsel argued that Mah,
    although a dentist, was like a layperson from the neighbor
    islands, who “hear[s] things a different way.”          Thus, although
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    King had stated to Mah in an October 3, 2012 e-mail that he
    recommended Chen pursue the matter through the courts, this did
    not mean there was an impasse.
    After hearing the arguments,7 the circuit court ruled
    Defendants did not meet their burden of proof because it was
    “unable to find the existence of a meritorious defense as to
    liability,” and also “unable to find that the default entered as
    a result of any excusable neglect on the part of the
    defendants.”    Specifically, the circuit court stated:
    The court concludes that the defendant did not meet
    the burden of proof under the Hawai[ʻ]i case law, the BDM
    case. The court agrees with the defendant that there
    really is no prejudice[8] within the meaning of the BDM case
    to the plaintiff if default is set aside. However, with
    respect to meritorious defense as to liability, the court
    is unable to conclude that the record shows that the
    defendant has -- or the defendants have meritorious
    defenses as to liability. The arguments really go to
    damages which they are not precluded from litigating even
    if they are in default. The case law permits a defendant
    in default to continue to litigate the question of damages.
    As to excusable neglect, there really is an
    insufficient basis in the record to support a finding or
    conclusion that the defendants were excusably negligent in
    failing to respond to the complaint. It really -- the
    record only shows that the defendant was avoiding his
    obligations under the law to respond to the complaint in a
    timely fashion. Although the plaintiff[] did not give the
    defendants much latitude in terms of the 20 days to respond
    to the complaint, the plaintiff moved very quickly after
    the 20 days expired to obtain the entry of default. So
    there was very little opportunity for negotiation on
    extensions of time or things of that nature, but no
    overtures were made by the defense to the plaintiff to
    7
    Defense counsel also argued why Chen would not be prejudiced if the
    default was set aside. The circuit court agreed. As those arguments are not
    at issue, they are not detailed here.
    8
    Because the circuit court found the first prong, that the nondefaulting
    party would not be prejudiced, was satisfied, the arguments regarding this
    prong have not been included.
    20
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    request additional time to respond to the complaint. So
    plaintiff cannot be faulted, although the court does note
    that the plaintiff[] moved extremely expeditiously giving
    virtually no time for the defense to have additional
    extensions of time to respond to the complaint. But that
    does not prejudice the plaintiff’s right to pursue the
    default remedies.
    So the court is unable to find the existence of a
    meritorious defense as to liability, and the court is
    unable to find that the default entered as a result of any
    excusable neglect on the part of the defendants. So there
    is no basis for this court setting aside the entry of
    default.
    But the court does recognize that the record shows
    the defendants appear to have at least arguments regarding
    -- and potential defenses regarding damages. So what the
    court will do is deny the motion to set aside the entry of
    default. However, in denying the motion, the court will
    permit the defendant to file an answer setting forth their
    defenses to the damages claims in this case. The answer
    must be filed by next Friday, July 26, 2013.
    (Emphases added.)     The circuit court entered its order denying
    Defendants’ motion to set aside entry of default on August 8,
    2013.
    B.    Procedural and factual background following the July 13,
    2013 hearing on Defendants’ motion to set aside entry of
    default
    Defendants then filed their answer on July 26, 2013.               The
    answer set forth eight defenses centering around the assertion
    that Chen was not only fully paid, but overpaid by Defendants
    and the insurance companies because she had misrepresented her
    work in billing codes.      According to Defendants, Chen was
    therefore not owed any damages; overpayments should have offset
    any payments and Chen should return overpayments to Defendants;
    Chen should not be allowed equitable relief because she had
    unclean hands for overcharging patients; Chen’s request for
    21
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    damages (presumably for her fraud claim regarding the “dangling”
    partnership offer) was not related to the oral agreement between
    Chen and Defendants regarding compensation for her services, and
    therefore Chen, was not entitled to any claim for damages based
    on a “pending arrangement” because no consideration was
    exchanged; and there was a lack of clear and convincing evidence
    to support Chen’s claims.
    On August 19, 2013, the circuit court set a trial for
    September 29, 2014.      However, prior to that date, Chen filed a
    second motion for default judgment (“motion for default
    judgment”) on August 4, 2014.        Defendants filed their opposition
    memorandum on August 19, 2014.        A hearing was held on August 27,
    2014.   The circuit court agreed with Chen that liability was not
    at issue because Defendants had defaulted and therefore the
    well-pled allegations of the complaint were required to be taken
    as true.9   Therefore, the circuit court also agreed to enforce
    the compensation formula Chen had asserted.           Defendants,
    however, challenged the calculation of damages, and the circuit
    9
    Once a default is established, a defendant cannot contest the factual
    allegations of a plaintiff’s claim for relief, but the court considers
    whether the unchallenged facts constitute a legitimate cause of action. 10A
    Charles Alan Wright & Arthur R. Miller, Federal Practice and Procedure Civ. §
    2688.1 (4th ed. 2019).
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    court inquired whether it was “required to convene[,] at a
    minimum[,] a proof hearing if not a trial on damages.”10
    Chen responded that she was required to only present “a
    prima facie case or at least sufficient evidence to pass a
    motion for directed verdict,” and that she had presented
    “substantially more evidence than that.”11          Chen had provided a
    timely expert report by a CPA evidencing her damages.             Chen
    argued Defendants would have to present evidence to refute her
    evidence, but that an expert report attached to Defendants’
    opposition memorandum had not been produced in discovery and
    should not be able to be relied upon.          The one document
    Defendants had attached to their opposition memorandum that was
    previously produced was Exhibit I, a report by Gloria Thompson.
    Chen argued, however, that Gloria Thompson’s report was based on
    10
    As noted in Dela Cruz v. Quemado, 141 Hawaiʻi 338, 346, 
    409 P.3d 742
    ,
    750 (2018), the ICA in Hupp v. Accessory Distribs. Inc., 
    1 Haw. App. 174
    , 
    616 P.2d 233
    (App. 1980) interpreted HRCP Rule 55(b)(2) to provide discretion for
    courts to order proof of liability hearings before entering default
    
    judgment. 1 Haw. App. at 179-180
    , 616 P.2d at 236-37 (“trial courts must be
    given leeway in their discretion to require proof of liability in the support
    of a default judgment”). Hupp held that in such a hearing, the nondefaulting
    party must adduce evidence which would be sufficient at trial to overcome a
    motion for directed 
    verdict. 1 Haw. App. at 180
    , 616 P.2d at 237.
    11
    Hawaiʻi appellate decisions have, however, consistently held that even
    when a defendant cannot contest liability after entry of default, the
    defendant may still contest the amount of its liability at proof hearings.
    See Occidental Underwriters of Hawaii, Ltd., v. Am. Sec. Bank, 
    5 Haw. App. 431
    , 433, 
    696 P.2d 852
    , 854 (App. 1985) (“Upon the entry of default,
    [defendant] had lost its standing to contest the fact of its liability, but
    still had standing to contest the amount of its liability.” (citations
    omitted)); Kamaunu v. Kaaea, 99 Hawaiʻi 432, 439, 
    56 P.3d 734
    , 741 (App. 2002)
    (requiring trial courts to permit parties in default to contest damages at
    proof hearings). We affirmed these requirements in Dela Cruz, 141 Hawaiʻi at
    
    347, 409 P.3d at 751
    .
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    Defendants’ purported compensation formula, which differed from
    the one Chen had pled in her complaint, and which also differed
    from the formula achieved when examining past payments received
    by Chen that were not in dispute; moreover, Defendants did not
    provide any supporting documents.         Accordingly, Chen argued “a
    trial would serve no purpose here.”
    Defendants responded that the compensation formula was
    based on income produced, i.e., amounts collected, not billed.
    When the circuit court asked what the proper amounts asserted by
    Defendants were, Defendants pointed to Exhibits E, F, G, and H,
    which had been produced as Hawaiʻi Rules of Evidence Rule 1006
    “summaries” of the over 5,000 pages of financial documents
    originally produced to Chen in response to her request for
    production.   Defendants asserted the summaries were created by
    office staff over the course of four to five months under Mah’s
    supervision of reconciliations performed by the office.            Chen
    also challenged the admissibility of the exhibits because they
    were newly created documents and she was not given the
    opportunity to examine Defendants’ numbers; further, Chen
    questioned whether Mah could attest that he made or verified
    each of the entries in the exhibits.
    The circuit court ultimately concluded it could not
    consider the evidence produced by Defendants in opposition
    because trial “should not be by ambush.”         Instead, the circuit
    24
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    court relied on the well-pleaded facts in the complaint and the
    evidence submitted by Chen and granted Chen’s motion for default
    judgment as to Count III (breach of contract) and Count VIII
    (unjust enrichment).      Damages were ordered in the total amount
    of $406,392.89; $335,731.68 plus interest was awarded for
    damages for 2011, and $70,661.21 was awarded for damages for
    2012.   The circuit court denied the motion for default judgment
    as to Count IV (conversion), Count V (fraud), Count VI
    (intentional/negligent misrepresentation), and Count XI
    (constructive trust/equitable lien).12
    Prior to the bench trial regarding damages on the remaining
    counts of the complaint, on August 13, 2014, Chen filed a motion
    to strike previously unidentified witnesses, in which she noted
    the circuit court had issued a trial setting status conference
    order dated August 19, 2013, that set forth various trial
    deadlines, including the submission of expert reports by May 30,
    2014 and the final naming of witnesses by July 1, 2014, and that
    Defendants failed to meet these deadlines with their untimely
    August 11, 2014 filing.       At a hearing held on September 10,
    2014, the circuit court denied the motion as to non-expert
    12
    This court subsequently ruled in Dela Cruz that “[i]n future cases,
    when trial courts deny a motion for entry of default judgment, the
    appropriate subsequent course of action is to set aside the default, and
    allow the case to proceed on the merits.” 141 Hawaiʻi at 
    347, 409 P.3d at 751
    . The circuit court had, however, already awarded damages based on the
    breach of contract and unjust enrichment counts.
    25
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    testimony, i.e., the court would permit lay witnesses to
    testify, but granted the motion as to expert testimony as it had
    previously ordered disclosure by a certain date.
    A bench trial on damages only was then held on September
    30, 2014 through October 3, 2014 on the following four claims:
    Count IV (conversion), Count V (fraud), Count VI
    (intentional/negligent misrepresentation), and Count XI
    (constructive trust/equitable lien).          The remaining unresolved
    claims, Count I (declaratory judgment), Count II (accounting),
    Count VII (intentional infliction of emotional distress), Count
    IX (statutory fraudulent transfer), Count X (common law
    fraudulent transfer), and Count XII (punitive damages) were
    dismissed without prejudice and were not the subject of the
    trial.
    At trial, the circuit court received testimony from Chen,
    Mah, and people who previously worked for Defendants.              Parties
    submitted their post-trial memoranda on November 7, 2014.                 At a
    post-trial hearing held on November 10, 2014, the circuit court
    summarized its decision and tasked Chen with drafting more
    detailed findings of fact and conclusions of law.             In sum, the
    circuit court denied Count IV (conversion) for Chen’s failure to
    present legal authority; denied Count X (constructive
    trust/equitable lien) for insufficiency of the evidence; found
    in favor of Chen as to Count V (fraud), and in so doing found
    26
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    Mah to not be a credible witness; and also found in favor of
    Chen as to Count VI (intentional/negligent misrepresentation).
    As to the two claims that it found in favor of Chen, Counts V
    (fraud) and VI (intentional/negligent misrepresentation), the
    circuit court noted the damages awarded were the same damages
    previously awarded to Chen by it by default judgment for Counts
    VIII (unjust enrichment) and III (breach of contract).
    Accordingly, the circuit court entered judgment in favor of Chen
    and against Defendants in the same amounts indicated previously.
    On July 6, 2016, the circuit court entered its findings of fact
    (“FOF”) and conclusions of law (“COL”) and final judgment.
    On July 18, 2016, Defendants filed a motion for
    reconsideration and/or for new trial, in which Defendants
    asserted five grounds:
    A.    Defendants have obtained newly discovered evidence
    regarding claims by more than 50 of Plaintiffs former
    patients that will be filed with the Regulated Industries
    Complaints Office of the State of Hawaii Department of
    Commerce and Consumer Affairs. These claims directly impact
    the amount of compensation and “damages” allegedly owed to
    Plaintiff.
    B.    An accountant has determined that Dr. Chen was
    overpaid by $161,110.
    C.    The Court committed clear legal error by finding a
    fiduciary relationship/duty in the independent contractor
    context.
    D.    The Court committed clear legal error by applying the
    law governing an employer/employee relationship to an
    independent contractor.
    E.    The Court committed clear legal error by piercing the
    corporate veil in violation of Hawaii Supreme Court
    precedent.
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    At a September 6, 2016 hearing, the circuit court denied
    this motion.   Although the circuit court expressed concern that
    offsets to Chen’s claims for damages may exist based on
    subsequent remedial measures taken by Defendants to address
    patient complaints against Chen for poor quality of service,
    that defense was never pled by Defendants, and even if it had
    been, Defendants could have brought forth such evidence at
    trial, but failed to do so.      For this reason also, the circuit
    court declined to re-open the case to receive such evidence.
    The circuit court also concluded Defendants’ efforts to
    introduce a report by an accountant, William Andersen, showing
    Chen was overpaid, did not constitute grounds for a new trial
    because his testimony had previously been stricken by the
    circuit court for Defendants’ failure to comply with the circuit
    court’s trial setting order.       Lastly, the circuit court
    concluded Defendants’ argument that it had “pierced the
    corporate veil” when it held Mah liable for the acts of
    Corporation did not constitute grounds to grant their motion as
    the complaint was styled against both Mah and the Corporation.
    C.    Appeal to the ICA
    Defendants timely filed a notice of appeal to the ICA, and
    presented four points on appeal:
    [1.] The circuit court violated the public policy favoring
    resolution of cases on the merits and failed to properly
    apply the Hawai[ʻ]i Supreme Court’s test regarding setting
    aside an entry of default. The record shows that, although
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    Dr. Mah and the Company did not timely file an Answer to
    the Complaint, Dr. Mah did engage in months of informal
    discovery with Appellee’s counsel, providing documents and
    information requested by Appellee and her counsel. This
    process went for approximately seven months before Appellee
    filed a Motion for Default Judgment.
    [2.] The circuit court erred in excluding substantial
    evidence of liability and/or damages.
    [3.] The circuit court erred in denying Dr. Mah and the
    Company’s Motion for Reconsideration and/or for New Trial,
    given newly discovery [sic] evidence of Appellee’s
    malpractice, substantial evidence of overpayments to
    Appellee, the improper creation of new law regarding
    fiduciary duties, applying employment law to an independent
    contractor relationship, and improperly piercing the
    corporate veil.
    [4.] The circuit court erred by signing scripted findings
    of fact and conclusions of law, a practice that has been
    widely condemned by numerous courts.
    The ICA rejected the Defendants’ challenges.
    As to the first point on appeal, the ICA cited BDM, Inc. v.
    Sageco, Inc., 
    57 Haw. 73
    , 
    549 P.2d 1147
    (1976), which had set
    forth a three-prong test to determine whether to set aside an
    entry of default:
    [A] motion to set aside a default entry or a default
    judgment may and should be granted whenever the court finds
    (1) that the nondefaulting party will not be prejudiced by
    the reopening, (2) that the defaulting party has a
    meritorious defense, and (3) that the default was not the
    result of inexcusable neglect or a wilful act.
    Chen, SDO at 2 (citing 
    BDM, 57 Haw. at 76
    , 549 P.2d at 1150).
    The ICA noted that “[i]f a moving party fails to establish any
    prong of the test, it is not an abuse of discretion to refuse to
    set aside the default.”      
    Id. (citing Citicorp
    Mortg., Inc. v.
    Bartolome, 94 Hawaiʻi 422, 439, 
    16 P.3d 827
    , 844 (App. 2000);
    Park v. Tanaka, 
    75 Haw. 271
    , 281, 
    859 P.2d 917
    , 922 (1993);
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    Dillingham Inves. Corp. v. Kunio V. Yokoyama Tr., 
    8 Haw. App. 226
    , 236, 
    797 P.2d 1316
    , 1321 (1990)).
    The ICA concluded the circuit court did not err in denying
    Defendants’ motion to set aside entry of default.            Chen, SDO at
    5.    As to Defendants’ argument that the circuit court erred when
    it concluded Defendants lacked a meritorious defense because it
    focused only on the fraud claim and failed to address the
    remaining eleven claims, the ICA stated the circuit court had
    addressed all of the claims:
    The Circuit Court did not limit its determination to Mah’s
    defenses against the fraud claim but instead stated, in
    general terms, that “[Defendants’] arguments really go to
    damages which they are not precluded from litigating even
    if they are in default.” While [defense] counsel . . .
    repeatedly limited his argument to the fraud claims, in its
    ruling, the Circuit Court did not limit its ruling to just
    the fraud claim.
    Chen, SDO at 3.
    The ICA also concluded Defendants’ argument that their
    failure to answer the complaint was the result of excusable
    neglect lacked merit.      Chen, SDO at 3.      The ICA observed that
    [t]he Hawaiʻi Supreme Court has recognized that
    circumstances that do not rise to the level of excusable
    neglect include a defendant’s failure to answer a properly
    served complaint without any reason, for an improper
    reason, or without seeking the approval or extension from
    the court, as well as circumstances in which there is a
    lengthy delay between the entry of default and the filing
    of the motion to set aside the default.
    Chen, SDO at 3–4 (citations omitted).          The ICA highlighted that
    Defendants had been made fully aware of the nature of Chen’s
    demands and concerns, that an impasse had been reached, and that
    30
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    litigation was imminent.       Chen, SDO at 4.      Moreover, although
    Mah may have been surprised as to the filing of the complaint
    given the various discussions he had with King for weeks, Mah
    had not cited any reason for failing to respond to the complaint
    once it had been filed.       
    Id. As to
    the second point on appeal, the ICA concluded
    Defendants failed to present arguments in accordance with Hawaiʻi
    Rules of Appellate Procedure (“HRAP”) Rule 28(b)(7) (2016)13 and
    therefore waived the argument.        Chen, SDO at 6.      In any event,
    the ICA concluded the argument lacked merit because it was well
    within the circuit court’s discretion to strike the testimony of
    Defendants’ witnesses for their failure to comply with its
    deadline for disclosing witnesses, and Defendants presented no
    cogent argument to demonstrate the circuit court abused its
    discretion in doing so.       
    Id. As to
    the third point on appeal, the ICA concluded the
    circuit court did not err when it denied Defendants’ motion for
    13
    HRAP Rule 28(b)(7) states in relevant part:
    (b) Opening Brief. Within 40 days after the filing
    of the record on appeal, the appellant shall file an
    opening brief, containing the following sections in order
    here indicated:
    . . . .
    (7) The argument, containing the contentions of the
    appellant on the points presented and the reasons therefor,
    with citations to the authorities, statutes and parts of
    the record relied on. . . . Points not argued may be deemed
    waived.
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    new trial, as the verdict was not against the manifest weight of
    the evidence.    Chen, SDO at 8–9 (citing Richardson v. Sport
    Shinko (Waikiki Corp.), 76 Hawaiʻi 494, 503, 
    880 P.2d 169
    , 178
    (1994); Miyamoto v. Lum, 104 Hawaiʻi 1, 11, 
    84 P.3d 509
    , 519
    (2004)).   Although Defendants contended that, at trial, there
    was substantial evidence demonstrating they overpaid Chen by
    $161,100, thereby offsetting the damages awarded to Chen, Chen
    had presented testimonial evidence of the compensation formula
    agreed upon with Mah, documentary evidence of past compensation
    and changes to her compensation in November 2011, and other
    evidence regarding Mah’s promises to include her in a
    partnership and Chen’s consequent increased production due to
    those promises; further, the circuit court had found Mah to not
    be credible.    Chen, SDO at 9.
    As to the fourth point on appeal, the ICA noted Defendants
    presented no authority that it was improper or prohibited for a
    court to adopt findings of fact or conclusions of law drafted by
    a party, as the circuit court had directed.          Chen, SDO at 10.
    Additionally, to the extent that the circuit court may have
    erred in entering FOF 34 and COLs FF, GG, ZZ, and AAA, in which
    the circuit court determined or otherwise implied a fiduciary
    employer-employee relationship existed between Chen and Mah, the
    ICA concluded such a relationship did not serve as the basis for
    the circuit court’s determination of damages on the fraud and
    32
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    misrepresentation claims.       
    Id. According to
    the ICA, any such
    error was therefore harmless and did not warrant relief.                Chen,
    SDO at 10-11 (citing Dupree v. Hiraga, 121 Hawaiʻi 297, 320 n.28,
    
    219 P.3d 1084
    , 1107 n.28 (2009)).          Similarly, Defendants’
    argument that the circuit court erroneously pierced the
    corporate veil was inapposite to the circuit court’s
    determination that Mah was liable for fraud and
    misrepresentation on the basis of his representations to Chen as
    an agent of Corporation, which exposed him to personal
    liability.    Chen, SDO at 11 (citing Laeroc Waikiki Parkside, LLC
    v. K.S.K. (Oahu) Ltd. P’ship, 115 Hawaiʻi 201, 228 n.31, 
    166 P.3d 961
    , 988 n.31 (2007)).
    Accordingly, the ICA affirmed the circuit court’s July 6,
    2016 final judgment.      See 
    id. D. Application
    for writ of certiorari
    Defendants timely filed their application for a writ of
    certiorari (“Application”) on June 27, 2019 from the May 3, 2019
    judgment on appeal entered by the ICA pursuant to its March 14,
    2019 SDO.
    Defendants present the following five questions in their
    Application:
    [1.] Did the ICA gravely err in failing to set aside the
    circuit court’s entry of default, where (1) the record
    shows the circuit court failed to analyze all twelve causes
    of action in the complaint regarding meritorious defenses
    and the record contains substantial evidence of a
    meritorious defense to one or more causes of action; and
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    (2) the circuit court failed to consider the lulling of a
    pro se party into inaction by engaging in months of
    discovery and communications before and after obtaining an
    entry of default, then using a long delay to help justify a
    purported failure to defend the case.
    [2.] Did the ICA gravely err in creating new law in
    Hawai[ʻ]i by affirming the circuit court’s finding of a
    fiduciary relationship in an independent contractor
    relationship?
    [3.] Did the ICA gravely err in creating new law in Hawaii
    by permitting the circuit court to apply the law regarding
    employers and employees to an independent contractor
    relationship?
    [4.] Did the ICA gravely err in allowing the circuit court
    to pierce the corporate veil and hold a shareholder liable
    for the purported acts of a corporation without any
    allegation or finding of alter ego/piercing the corporate
    veil?
    [5.] Did the ICA gravely err in adopting scripted findings
    that turned what amounted to an advocate’s trial brief into
    findings of [f]act and conclusions of law?
    On certiorari, the parties reiterate the arguments they had
    presented to the ICA.14
    III.   Standards of Review
    A.    Motion to set aside an entry of default
    “The application of HRCP Rule 55 . . . is reviewed for
    abuse of discretion.”         Cty. of Haw. v. Ala Loop Homeowners, 123
    Hawaiʻi 391, 404, 
    235 P.3d 1103
    , 1116 (2010) (citation omitted),
    14
    On August 28, 2019, we ordered that the parties submit
    supplemental briefs not exceeding ten pages by September 18, 2019, addressing
    the following question:
    Is a movant filing a motion to set aside entry of default
    under Hawaiʻi Rules of Civil Procedure Rule 55(c) required
    to show (1) that the non-defaulting party will not be
    prejudiced by the reopening, (2) that the defaulting party
    has a meritorious defense, and (3) that the default was not
    the result of inexcusable neglect or a wilful act?
    Consistent with their previous submissions, the parties answered in the
    affirmative.
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    abrogated on other grounds by Tax Found. of Haw. v. State, 144
    Hawaiʻi 175, 
    439 P.3d 127
    (2019).
    B.    Motion for reconsideration
    “The trial court’s ruling on a motion for reconsideration
    is reviewed under the abuse of discretion standard.”            Kamaka v.
    Goodsill Anderson Quinn & Stifel, 117 Hawaiʻi 92, 104, 
    176 P.3d 91
    , 103 (2008) (citation omitted).        Further,
    [a]s this court has often stated, “the purpose of a motion
    for reconsideration is to allow the parties to present new
    evidence and/or arguments that could not have been
    presented during the earlier adjudicated motion.”
    Reconsideration is not a device to relitigate old matters
    or to raise arguments or evidence that could and should
    have been brought during the earlier proceeding.
    
    Id. (alteration in
    original) (citation omitted).
    C.    Motion for new trial
    Both the grant and the denial of a motion for new trial
    [are] within the trial court's discretion, and we will not
    reverse that decision absent a clear abuse of discretion.
    An abuse of discretion occurs “where the trial court has
    clearly exceeded the bounds of reason or disregarded rules
    or principles of law or practice to the substantial
    detriment of a party litigant.” It is also within the
    appellate court's discretion to limit the issues of a new
    trial upon remand.
    Costales v. Rosete, 133 Hawaiʻi 453, 465, 
    331 P.3d 431
    , 443
    (2014) (alteration in original) (citations omitted).
    IV.   Discussion
    A.    Counts remaining on appeal
    As a preliminary matter, following the dismissal without
    prejudice of the following claims, the circuit court dismissed
    them with prejudice in its final judgment, and they are
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    therefore not further discussed in this opinion: Count I
    (declaratory judgment), Count II (accounting), Count VII
    (intentional infliction of emotional distress), Count IX
    (statutory fraudulent transfer), Count X (common law fraudulent
    transfer), and Count XII (punitive damages).          Also not discussed
    are Count IV (conversion) and Count XI (constructive
    trust/equitable lien), as the circuit court had ruled against
    Chen on those claims after the bench trial and she did not
    appeal.    Thus, at issue are Count III (breach of contract) and
    Count VIII (unjust enrichment), for which the circuit court
    granted Chen a default judgment with damages in the amount of
    $406,392.89, and Count V (fraud) and Count VI
    (intentional/negligent misrepresentation), for which the circuit
    court awarded the same damages after the bench trial on damages.
    B.    Whether the circuit court erred in denying Defendants’ HRCP
    Rule 55(c) motion to set aside entry of default
    1.   Standard governing HRCP Rule 55(c) motions
    HRCP Rule 55(c) governs the setting aside of an entry of
    default.    HRCP Rule 55(c) provides that “[f]or good cause shown
    the court may set aside an entry of default and, if a judgment
    by default has been entered, may likewise set it aside in
    accordance with Rule 60(b).”
    The circuit court and the ICA cited to BDM for the
    proposition that Hawaiʻi courts apply the three-prong test
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    applicable to HRCP Rule 60(b) motions to determine whether to
    grant a motion to set aside an entry of default filed pursuant
    to HRCP Rule 55(c):
    [A] motion to set aside a default entry or a default
    judgment may and should be granted whenever the court finds
    (1) that the nondefaulting party will not be prejudiced by
    the reopening, (2) that the defaulting party has a
    meritorious defense, and (3) that the default was not the
    result of inexcusable neglect or a wilful act.
    Chen, SDO at 2.15
    15
    In BDM, this court referred to the “excusable neglect” standard
    governing HRCP Rule 60(b) motions despite the “good cause” language of HRCP
    Rule 55(c) on the premise that the setting aside of a defendant’s default,
    alone, would not allow litigation to proceed, and that the circuit court
    would also need to grant an extension of time for the defendant to answer the
    complaint, else “an anomalous situation in which [defendants] would be forced
    to remain in default but [plaintiff] would be foreclosed from obtaining entry
    of a default” would 
    result. 57 Haw. at 75
    , 549 P.2d at 1149. BDM stated
    that the “excusable neglect” standard of HRCP Rule 6(b) governing
    enlargements of time for performing an act “required or allowed to be done at
    or within a specified time” would therefore also have to be considered with
    respect to whether an extension of time to answer the complaint should be
    
    considered. 57 Haw. at 75-76
    , 549 P.2d at 1149.
    The premise that an official extension of time pursuant to the
    “excusable neglect” standard would be necessary to allow a circuit court
    defendant to file an answer to the complaint after expiration of the twenty
    days provided for by HRCP Rule 12(a) (2000) was, however, mistaken. If
    default has not been requested and entered pursuant to HRCP Rule 55(a), there
    is no HRCP rule rendering an answer filed after twenty days of service of
    process ineffective. In fact, in our circuit courts, counsel and parties
    often provide the courtesy of informally extending time for answering
    complaints without court involvement, and simply do not request a formal
    entry of default until after the courtesy time has expired. See Guidelines
    of Professional Courtesy and Civility for Hawaiʻi Lawyers Section 2(a) (2018)
    (“[A] lawyer who manifests professional courtesy and civility [] [a]grees to
    reasonable requests for extensions of time or continuances without requiring
    motions or other formalities.”). Thus, BDM’s premise for juxtaposing the
    “excusable neglect” standard under HRCP Rule 6(b) and HRCP Rule 60(b) to HRCP
    Rule 55(c) motions to set aside default judgments was in error. In any
    event, BDM further noted that “[i]t is difficult for us to imagine a case in
    which ‘good cause’ might be found for setting aside an entry of default and
    yet ‘excusable neglect’ for the failure to file the answer, which failure
    occasioned the entry of the default, should not also be 
    found.” 57 Haw. at 76
    , 549 P.2d at 1149.
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    Although HRCP Rule 55(c) provides that “[f]or good cause
    shown the court may set aside an entry of default and, if a
    judgment by default has been entered, may likewise set it aside
    in accordance with Rule 60(b)[,]” the parties, the circuit
    court, and the ICA all agree Defendants were required to also
    meet the three-prong test applicable to motions to set aside
    default judgments under HRCP Rule 60(b), which requires a
    showing that “(1) the nondefaulting party will not be prejudiced
    by the reopening, (2) that the defaulting party has a
    meritorious defense, and (3) that the default was not the result
    of inexcusable neglect or a wilful act.”         
    BDM, 57 Haw. at 76
    ,
    549 P.2d at 1150.
    In BDM, a per curiam opinion, this court stated:
    [D]efaults and default judgments are not favored and that
    any doubt should be resolved in favor of the party seeking
    relief, so that, in the interests of justice, there can be
    a full trial on the merits. It should be noted that a
    motion to set aside a default entry, which may be granted
    under Rule 55(c) ‘for good cause shown’, gives the court
    greater freedom in granting relief than is available on a
    motion to set aside a default judgment where the
    requirements of Rule 60(b) must be satisfied. 10 Wright and
    Miller, Federal Practice and Procedure, Civ. § 2693 at 313
    (1973). ‘Despite these differences, the elements advanced
    in support of a motion under Rule 55(c) will be the same
    whether relief is sought from a default entry or from a
    default judgment.’ Wright and 
    Miller supra
    , Civ. s 2692 at
    301.
    In general, a motion to set aside a default entry or
    a default judgment may and should be granted whenever the
    court finds (1) that the nondefaulting party will not be
    prejudiced by the reopening, (2) that the defaulting party
    has a meritorious defense, and (3) that the default was not
    the result of inexcusable neglect or a wilful act. 10
    Wright and Miller, Federal Practice and Procedure § 2696
    (1973). The mere fact that the nondefaulting party will be
    required to prove his case without the inhibiting effect of
    38
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    the default upon the defaulting party does not constitute
    prejudice which should prevent a reopening.
    
    Id. (citations omitted).
    Also, in Ala Loop Homeowners, we stated:
    Defaults are generally disfavored. See Rearden Family Trust
    v. Wisenbaker, 101 Hawaiʻi 237, 254, 
    65 P.3d 1029
    , 1046
    (2003) (holding that “defaults and default judgments are
    not favored and [] any doubt should be resolved in favor of
    the party seeking relief, so that, in the interests of
    justice, there can be a full trial on the merits”)
    (citations omitted). In BDM, Inc. v. Sageco, Inc., 
    57 Haw. 73
    , 
    549 P.2d 1147
    (1976), this court held that a party
    seeking to set aside a default must demonstrate the
    following three factors:
    In general, a motion to set aside
    a default entry or a default judgment may and
    should be granted whenever the court finds
    (1) that the nondefaulting party will not be
    prejudiced by the reopening, (2) that the
    defaulting party has a meritorious defense, and
    (3) that the default was not the result of
    inexcusable neglect or a wilful act.
    123 Hawaiʻi at 
    423, 235 P.3d at 1135
    (alteration in original).
    The ICA has held that a defendant moving to set aside an
    entry of default pursuant to HRCP Rule 55(c) must satisfy the
    three-prong test applicable to HRCP Rule 60(b) motions, and has
    specifically held that all three prongs must be satisfied for a
    trial court to grant a motion to set aside entry of default.
    See The Nature Conservancy v. Nakila, 
    4 Haw. App. 584
    , 589-91,
    
    671 P.2d 1025
    , 1030-31 (1983); Manley v. Mac Farms, Inc., 1 Haw.
    App. 182, 184-85, 
    616 P.2d 242
    , 244 (1980); 
    Hupp, 1 Haw. App. at 177-78
    , 616 P.2d at 236.      In addition, although this court has
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    not actually held that HRCP Rule 55(c) movants must satisfy the
    three prongs, our cases suggested as much in dicta.16
    Despite the language of HRCP Rule 55(c) allowing
    entries of default to be set aside based only on a showing
    of “good cause,” trial courts, including the circuit court
    in this case, were required to follow binding precedent,
    which held that parties seeking to set aside an entry of
    default pursuant to HRCP Rule 55(c) must satisfy the three-
    prong test for HRCP Rule 60(b) motions.          Therefore, we
    analyze the circuit court and ICA rulings based on the
    standard that the circuit court was required to follow at
    the time of its ruling, which was that Defendants had the
    burden of establishing the following to prevail on their
    motion to set aside entry of default: (1) the nondefaulting
    party will not be prejudiced by the reopening, (2) the
    defaulting party has a meritorious defense, and (3) the
    default was not the result of inexcusable neglect or a
    wilful act.    In addition, the burden was on Defendants to
    16
    Along this line, if lack of “excusable neglect” is a requisite showing
    for a HRCP Rule 55(c) motion, then this clearly contradicts the plain
    language of the rule, which only requires “good cause,” a much lower standard
    under Hawaiʻi law, which basically only requires a showing of “good cause”
    under the circumstances of the situation. In contrast, we have held that
    ignorance of the rules or law cannot be “excusable neglect.” See Enos v.
    Pac. Transfer & Warehouse, Inc., 80 Hawaiʻi 345, 353, 
    910 P.2d 116
    , 124 (1996)
    (making it difficult for anyone to meet the lack of “excusable neglect”
    requirement of HRCP Rule 60(b) motions). Thus, incorporation of this HRCP
    Rule 60(b) requirement into a HRCP Rule 55(c) analysis violates the plain
    language of the rule.
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    establish that each prong had been satisfied.          See In re
    RGB, 123 Hawaiʻi 1, 17, 
    229 P.3d 1066
    , 1082 (2010).
    2.   The circuit court did not abuse its discretion by
    denying Defendants’ HRCP Rule 55(c) motion to set
    aside entry of default
    As noted above, the circuit court ruled in favor of the
    Defendants on the first prong regarding prejudice to Chen, but
    ruled against the Defendants on the second and third prongs
    regarding meritorious defenses and excusable neglect.            In their
    first question on certiorari, Defendants allege the ICA erred in
    failing to set aside the circuit court’s entry of default
    because: (1) with respect to the second prong, the record shows
    the circuit court failed to analyze all twelve causes of action
    in the complaint regarding meritorious defenses and the record
    contains substantial evidence of a meritorious defense to one or
    more causes of action; and (2) with respect to the third prong,
    the circuit court failed to apply this court’s stated policy of
    favoring a trial on the merits and failed to consider the
    lulling of a pro se party into inaction by engaging in months of
    discovery and communications before and after obtaining an entry
    of default, then using a long delay to help justify a purported
    failure to defend the case.
    We address the third prong first because it is dispositive.
    To prevail, Defendants had the burden of establishing that their
    default “was not the result of inexcusable neglect or a wilful
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    act.”   Under Hawaiʻi law, ignorance of the rules or law cannot be
    “excusable neglect.”      Enos, 80 Hawaiʻi at 
    353, 910 P.2d at 124
    (1996).
    Defendants argue this court held that courts are to resolve
    any doubt in favor of the party seeking relief.            See Rearden
    Family Trust, 101 Hawaiʻi at 
    254, 65 P.3d at 1046
    (“We affirm
    that defaults and default judgments are not favored and that any
    doubt should be resolved in favor of the party seeking relief,
    so that, in the interests of justice, there can be a full trial
    on the merits.” (internal quotation marks and citations
    omitted)).
    Defendants also argue the ICA gravely erred when it
    affirmed the circuit court’s denial of their motion to set aside
    default, as the circuit court failed to consider the “lulling,
    discovery, and ‘lengthy delay’” in Chen’s filing for default
    judgment.    Importantly, Defendants assert that both before and
    after the complaint was filed, King “engaged in ‘multiple
    follow-up telephone discussions’ with Dr. Mah,” which had the
    “effect of lulling Dr. Mah into believing this dispute would be
    resolved if he simply cooperated with [King].”
    The record, however, does not reflect any continued
    discussions between the parties after the complaint was filed.
    The citations to the record by defense counsel to support the
    assertion that Mah and King had “multiple follow-up telephone
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    discussions” following the filing of the complaint do not
    support the defense’s position.       Rather, the citation is to
    King’s declaration regarding the contents of a September 10,
    2012 demand letter, which was sent prior to the filing of the
    complaint on October 3, 2012.
    Indeed, as pointed out by Chen and the ICA, the record does
    not reflect any communications between Mah and King after
    October 8, 2012, when the complaint was served.           See Chen, SDO
    at 4–5 (“Mah has not cited any reason for failing to respond to
    the Complaint once it had in fact been filed.” (citation
    omitted)).   Even Mah’s phone logs do not show any conversations
    with King following October 3, 2012.        In sum, according to the
    record, upon service of the complaint on October 8, 2012, all
    non-court related communication between the parties had ceased.
    Accordingly, even if there had been some informal discovery
    and efforts to avoid litigation before October 3, 2012, and even
    if all doubts were resolved in favor of Defendants regarding
    Mah’s misunderstanding of the parties’ alleged impasse,
    Defendants fail to identify anything in the record to explain
    why, after the filing of the complaint, Mah continued to be
    “lulled” by King into thinking that litigation could be avoided
    if Mah cooperated with King; there simply was no further
    communication between them.      In other words, although Mah
    asserts he never realized King was adversely taking action
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    against him while negotiating a resolution, any “negotiations”
    had ceased as of the filing of the complaint.          See Chen, SDO at
    5 (“Mah does not assert that there was any effort to continue
    these discussions after the Complaint was filed, and Mah failed
    to seek any extensions from the Circuit Court to, for example,
    obtain more time to resolve the dispute out of court. . . .             Mah
    [did not] file[] the motion to set aside the entry of default
    [until] after Dr. Chen had filed her First Motion for Default
    Judgment, nearly nine months following the filing of the
    Complaint.”).17
    The record reflects that during the pre-complaint
    discussions, King asked Mah if he had an attorney as King
    preferred to speak to Mah’s attorney, but Mah indicated “he did
    not have [an attorney] but had spoken to a friend who was an
    attorney and did not want to incur the high expenses of an
    attorney.”    Then, despite service of the complaint on October 8,
    2012, and prompt notice of the November 2, 2012 entry of
    default, Mah took no action until being served with Chen’s May
    24, 2013 motion for default judgment.         Mah is not an uneducated
    person lacking resources or access to counsel.          Under the
    circumstances, the circuit court did not abuse its discretion in
    17
    Mah’s declaration dated June 18, 2013, does not supply a different
    timeline of events. Additionally, it vaguely states that Mah did not learn
    until “recently” of the entry of default, even though he was served with
    notice of the entry of default on or about November 2, 2012.
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    ruling the Defendants failed to show that their default “was not
    the result of inexcusable neglect or a wilful act.”
    Defendants’ failure to meet this prong is dispositive.18
    C.    Prospectively, a HRCP Rule 55(c) motion to set aside entry
    of default is to be evaluated based only on whether there
    has been a showing of “good cause”
    1.   Prospective new standard governing HRCP Rule 55(c)
    As explained in Section IV.B.1 above, HRCP Rule 55(c),
    which governs the setting aside of an entry of default provides
    that “[f]or good cause shown the court may set aside an entry of
    default and, if a judgment by default has been entered, may
    likewise set it aside in accordance with Rule 60(b).”             Thus, the
    plain language of HRCP Rule 55(c) requires only that a party
    18
    Defendants’ remaining assertions on certiorari also lack merit. The
    circuit court also did not abuse its discretion on the second prong regarding
    meritorious defense as the circuit court did not limit the hearing on their
    motion to set aside entry of default to a discussion of the fraud claim, as
    they assert; rather, the circuit court invited arguments regarding
    Defendants’ alleged meritorious defenses as to all counts.
    Defendants’ assertion that the circuit court erred in finding Corporation had
    a fiduciary duty to provide Chen with documentation to support her
    compensation was not clearly erroneous under the circumstances. Lahaina
    Fashions, Inc. v. Bank of Haw., 131 Hawaiʻi 437, 456, 
    319 P.3d 356
    , 375 (2014)
    (discussing situations that can give rise to a fiduciary relationship).
    Defendants assert the circuit court precluded evidence of overpayments,
    offsets, and/or set-offs, but do not identify what specific evidence was
    wrongfully precluded. Defendants do not explain why it was not within the
    circuit court’s discretion to strike Defendants’ expert testimony for failure
    to comply with the August 19, 2013 order setting various trial deadlines.
    Defendants argue improper piercing of the corporate veil when the circuit
    court held Mah personally liable, but fail to address the circuit court’s
    conclusion that Mah’s liability did not stem from his status as a
    shareholder. Even if the circuit court had ruled Mah an alter ego of
    Corporation, however, it does not appear this would have constituted error.
    See Calipjo v. Purdy, 144 Hawaiʻi 266, 277-78, 
    439 P.3d 218
    , 229-30 (2019)
    (discussing alter ego factors under Hawaiʻi law). Finally, contrary to
    Defendants’ assertion that the circuit court adopted “scripted findings,” the
    record shows the circuit court provided a detailed oral ruling and then
    ordered King to draft proposed findings of fact and conclusions of law
    consistent with its decision.
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    show “good cause” to set aside an entry of default and indicates
    that the setting aside a default judgment is governed by HRCP
    Rule 60(b).
    Our cases have also expressed our policy of disfavoring
    defaults and default judgments and of resolving any doubt in
    favor of the party seeking relief, so that, in the interests of
    justice, there can be a full trial on the merits.            
    BDM, 57 Haw. at 76
    , 549 P.2d at 1150; Ala Loop Homeowners, 123 Hawaiʻi at 
    423, 235 P.3d at 1135
    .     And we have specifically noted that a motion
    to set aside a default entry, which may be granted under
    HRCP Rule 55(c) “for good cause shown,” gives the trial court
    greater freedom in granting relief than is available on a motion
    to set aside a default judgment where the requirements of
    HRCP Rule 60(b) must be satisfied.         
    BDM, 57 Haw. at 76
    , 549 P.2d
    at 1150; Ala Loop Homeowners, 123 Hawaiʻi at 
    423, 235 P.3d at 1135
    .
    Yet, after this court’s 1976 per curiam opinion in BDM, our
    appellate opinions have held that motions to set aside entries
    of default under HRCP Rule 55(c) must satisfy the three-prong
    test for HRCP Rule 60(b) motions.
    We acknowledge that under federal law, the “good cause”
    standard governing vacating an entry of default under Federal
    Rules of Civil Procedure (“FRCP”) Rule 55(c) is the same
    standard that governs vacating a default judgment under FRCP
    46
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    Rule 60(b).    Franchise Holding II, LLC v. Huntington Rests.
    Grp., Inc., 
    375 F.3d 922
    , 925 (9th Cir. 2004).19            Yet,
    notwithstanding their persuasiveness, interpretations of the
    FRCP by federal courts are by no means conclusive with respect
    to our interpretation of any rule within the HRCP.            Kawamata
    Farms, Inc. v. United Agri Prods., 86 Hawaiʻi 214, 256, 
    948 P.2d 1055
    , 1097 (1997).
    The discussions regarding HRCP Rule 55(c) in this opinion
    persuade us to overrule our precedent to the contrary and hold
    that HRCP Rule 55(c) motions are governed only by the plain
    language “good cause” standard explicitly stated in the rule.
    Therefore, movants seeking to set aside an entry of default
    pursuant to HRCP Rule 55(c) need no longer satisfy the three-
    19
    Even in federal courts, however,
    [a]lthough the more specific grounds for relief set
    forth in Rule 60(b) [were] frequently [] regarded as
    included within the concept of “good cause” for purposes of
    Rule 55(c), the courts ha[d] generally acknowledged that
    “good cause” is a broader and more liberal standard than
    anything found in Rule 60(b), and that, consequently,
    something less may be required to warrant the opening of an
    entry of default than would be necessary to set aside a
    default judgment. (Citation omitted.) Thus, while
    “excusable neglect” has often been considered a reason for
    inaction sufficient to satisfy the good cause test, several
    courts have recognized that relief may be granted under
    Rule 55(c) even when the neglect giving rise to the default
    cannot, strictly speaking, be characterized as excusable.
    William H. Danne, Jr., Annotation, What Constitutes “Good Cause”
    Allowing Federal Court to Relieve Party of his Default Under Rule 55(c)
    of Federal Rules of Civil Procedure, 29 A.L.R. Fed. 7, § 2[a] (1976),
    available at
    https://www.westlaw.com/Document/I512442d1136011da931cf6e6a5b3cd63/View
    /FullText.html?transitionType=Default&contextData=(sc.Default)&VR=3.0&R
    S=cblt1.0 (citations omitted).
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    prong test applicable to HRCP Rule 60(b) motions to set aside
    default judgments.
    Good reasons exist to have different standards governing
    HRCP Rule 55(c) motions to set aside entry of default as
    compared to HRCP Rule 60(b) motions to set aside default
    judgment.
    First, a HRCP Rule 55(c) motion seeks to set aside an entry
    of default during a pending litigation in which judgment has yet
    to enter.   In contrast, a HRCP Rule 60(b) motion to set aside a
    default judgment seeks to set aside a judgment on which not only
    the parties to the lawsuit, but also other members of the
    public, may have relied.
    Second, HRCP Rule 60(b) motions require a showing of a lack
    of “excusable neglect,” yet HRCP Rule 55(c) motions only require
    “good cause,” which is a much lower standard under Hawaiʻi law,
    as further discussed below; yet we have held that ignorance of
    the rules or law cannot be “excusable neglect.”           Enos, 80 Hawaiʻi
    at 
    353, 910 P.2d at 124
    .      Thus, even if a movant seeking to set
    aside an entry of default pursuant to HRCP Rule 55(c) can
    establish “good cause,” the movant might not be able to meet the
    lack of “excusable neglect” requirement for HRCP Rule 60(b)
    motions.    Thus, incorporation of this HRCP Rule 60(b)
    requirement into a HRCP Rule 55(c) analysis violates the plain
    language of HRCP Rule 55(c).
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    Finally, requiring a party seeking to set aside entry of
    default to satisfy the three-prong test applicable to HRCP Rule
    60(b) motions is in tension with our expressed policy of
    disfavoring defaults and default judgment and of resolving any
    doubt in favor of the party seeking relief.           In this case,
    Defendants inexplicably waited more than seven months after
    service of the complaint to move to set aside the entry of
    default.    Yet, a plaintiff could move for entry of default
    twenty-one days after service of a complaint.           Even if a
    defendant filed a HRCP Rule 55(c) motion to set aside entry of
    default the very next day, under our current law, the defendant
    would be required to satisfy all three prongs of the HRCP Rule
    60(b) test applicable to motions to set aside default judgments.
    This seems unfair.20
    Thus, we therefore now hold that HRCP Rule 55(c) motions
    are governed only by the “good cause” standard explicitly stated
    in the rule, and that movants seeking to set aside an entry of
    20
    The Chief Justice opines that it is sensible to continue considering
    the HRCP Rule 60(b) factors to HRCP Rule 55(c) because nearly every federal
    circuit, as well as many states, apply them to motions to set aside entry of
    default. We note, however, that in the federal courts, there is no
    counterpart to HRCP Rule 41(b)(2) (2012) allowing involuntary dismissals to
    be set aside for “good cause,” and it appears a plaintiff seeking to
    reinstate claims involuntarily dismissed pursuant to FRCP Rule 41(b) must
    file a motion under FRCP Rule 60(b). See Link v. Wabash R. Co., 
    370 U.S. 626
    , 630, 632 (1962). Thus, our rule is different, and we actually erred by
    adopting the HRCP Rule 60(b) standard that contravenes our “good cause” rule.
    For all of these reasons, we disagree with the Chief Justice that the BDM
    factors are appropriate to consider in determining whether to set aside an
    entry of default.
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    default pursuant to HRCP Rule 55(c) need not satisfy the three-
    prong test applicable to HRCP Rule 60(b) motions to set aside
    default judgments.
    Our holding is prospective.          Trial courts were required to
    follow ICA holdings requiring parties seeking to set aside an
    entry of default pursuant to HRCP Rule 55(c) to satisfy the
    three-prong test for HRCP Rule 60(b) motions.            Therefore, by
    holding that movants seeking to set aside an entry of default
    pursuant to HRCP Rule 55(c) need not satisfy the three-prong
    test, we are announcing a “new rule.”          In announcing this “new
    rule,” we must avoid unfair prejudice to parties and trial
    courts who have relied on binding precedent.            Therefore, our
    holding applies only to decisions on motions to set aside entry
    of default under HRCP Rule 55(c) after the date of this
    opinion.21    See Kahale, 104 Hawaiʻi at 
    348, 90 P.3d at 239
    .
    2.     What constitutes “good cause”
    In Doe v. Doe, 98 Hawaiʻi 144, 
    44 P.3d 1085
    (2002), in the
    context of a Hawaiʻi Family Court Rules (“HFCR”) Rule 59(a)
    motion for a new trial, we stated:
    “Good cause” [] “depends upon the circumstances of the
    individual case, and a finding of its existence lies
    largely in the discretion of the officer or court to which
    [the] decision is committed.”
    21
    Our holding also applies to the identical language of Rules 55(c) in
    the District Court Rules of Civil Procedure as well as the Hawaiʻi Family
    Court Rules.
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    98 Hawaiʻi at 
    154, 44 P.3d at 1095
    (second alteration in
    original) (citation omitted).22        Thus, whether “good cause”
    exists to set aside an entry of default will depend upon the
    circumstances of the individual case, and whether good cause
    exists will “lie[] largely in the discretion of the [] court to
    which [the] discretion is committed.”
    It is not possible to provide one definition of “good
    cause,” as standards governing whether “good cause” exists
    depend not only upon the circumstances of the individual case,
    but also upon the specific court rule at issue.            This is because
    in addition to HRCP Rule 55(c) at issue in this case and HFCR
    Rule 59(a) referenced above, there are numerous court rules in
    which the phrase “good cause” appears.”23          Many of these rules
    use the phrase “good cause” in contexts that differ from the
    “good cause” required to set aside an entry of default pursuant
    22
    Doe also referred to a Black’s Law Dictionary entry, stating that
    “[t]he term ‘good cause’ has been defined to mean ‘a substantial reason
    amounting in law to a legal excuse for failing to perform an act required by
    law.’” 98 Hawaiʻi at 
    154, 44 P.3d at 1095
    (quoting Good Cause, Black's Law
    Dictionary (6th ed. 1990)). We note that Black’s Law Dictionary, however,
    now defines “good cause” as “[a] legally sufficient reason. Good cause is
    often the burden placed on a litigant (usu. by court rule or order) to show
    why a request should be granted or an action excused.” Good Cause, Black’s
    Law Dictionary (11th ed. 2019).
    23
    See, e.g., HRAP Rule 29(b) (2016) (allowing an appellate court to
    further extend time to file a brief only upon “good cause” shown); Rules of
    the Circuit Courts of the State of Hawaiʻi (“RCCH”) Rule 7(e) (2007) (allowing
    continuance of a trial date only upon a showing of “good cause”); Hawaiʻi
    Rules of Penal Procedure (“HRPP”) Rule 5(c)(5) (2014) (allowing a district
    court to continue a preliminary hearing after commencement “for good cause”);
    HRPP Rule 24(e) (2011) (stating that jurors shall be allowed to take notes
    during trial “[e]xcept upon good cause articulated by the court”).
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    to HRCP Rule 55(c), and address different policy considerations
    dictating stricter or more lenient definitions of “good cause”
    or differing approaches on how to determine whether “good cause”
    exists depending on the court rule and circumstances at issue.24
    The rule most analogous to HRCP Rule 55(c)’s “good cause”
    language is HRCP Rule 41(b)(2).        HRCP Rule 41(b)(2) provides in
    relevant part that an involuntary dismissal entered “[f]or
    failure to prosecute or to comply with these rules or any order
    of the court” “may be set aside and the action or claim
    reinstated by order of the court for good cause shown upon
    motion duly filed not later than 10 days from the date of the
    order of dismissal.”      Just as we have stated “defaults and
    24
    For example, in the context of HRPP Rule 48(c)(8) (2000), which allows
    for periods of time a trial is delayed “for good cause” to be excludable from
    the six month period trial must commence, we have stated that “good cause
    means ‘a substantial reason that affords legal excuse,’” that a period of
    delay must have been “unanticipated and not reasonably foreseeable,” and a
    showing of the efforts taken by the government and judiciary to limit delay
    is required to establish “good cause.” State v. Abregano, 136 Hawaiʻi 489,
    497-99, 
    363 P.3d 838
    , 846-48 (2015). Thus, we have required the government
    to establish the existence of “good cause” and have required a “substantial
    reason” when the finding impacts a defendant’s speedy trial rights under HRPP
    Rule 48 in a criminal case. 
    Id. In contrast,
    in construing a former court
    rule allowing this court to extend the time for filing the record on appeal
    for “good cause,” we summarily held that “[a]lthough dismissal of an appeal
    for late docketing is within the power of this court, mitigating factors in
    the instant case, such as the trial judge’s delay in disposing of the motion
    to proceed in forma pauperis, justify this court’s grant of an extension of
    time and weigh against a dismissal of the appeal.” State v. Kicklighter, 
    57 Haw. 566
    , 568, 
    560 P.2d 1304
    , 1306 (1977) (citation omitted). Then, in the
    context of HRCP Rule 26(c) (2004), which allows a court to enter a protective
    order regarding discovery for “good cause,” we have adopted a completely
    different approach, balancing an insurer’s need for a person’s health
    information against the injury that might result from the disclosure of that
    health information outside of the litigation. Brende v. Hara, 113 Hawaiʻi
    424, 431, 
    153 P.3d 1109
    , 1116 (2007).
    Thus, we have taken different approaches to what constitutes “good
    cause” depending on the court rule and the circumstances at issue.
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    default judgments are not favored and that any doubt should be
    resolved in favor of the party seeking relief,” 
    BDM, 57 Haw. at 76
    , 549 P.2d at 1150, we have also stated that “[i]nvoluntary
    dismissals of a complaint with prejudice are not favored, and
    should be ordered only in extreme circumstances.”           In re
    Blaisdell, 125 Hawaiʻi 44, 49, 
    252 P.3d 63
    , 68 (2011).            Also, in
    the context of an appeal of a HRCP Rule 41(b) dismissal and the
    denial of a motion for reconsideration of that dismissal, we
    also stated that “a corporation should be allowed an opportunity
    to secure counsel before permitting an entry of default against
    the corporation or, as in this case, dismissing the action,
    recognizing a ‘preference for giving parties an opportunity to
    litigate claims or defenses on the merits[.]’”          Shasteen, Inc.
    v. Hilton Hawaiian Village Joint Venture, 79 Hawaiʻi 103, 109,
    
    899 P.2d 386
    , 392 (1995) (alteration in original) (citation
    omitted).
    Thus, HRCP Rule 55(c) relates to setting aside an
    “involuntary” entry of default against a defendant, while HRCP
    Rule 41(b)(2) relates to its counterpart, the setting aside of
    an involuntary dismissal of a plaintiff’s claims.           Both HRCP
    Rules 41(b)(2) and 55(c) require “good cause” to allow the
    setting aside and reinstatement of a plaintiff’s claims or a
    defendant’s defenses.
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    In Ryan v. Palmer, 130 Hawaiʻi 321, 
    310 P.3d 1022
    (App.
    2013), the ICA addressed HRCP Rule 41(b)(2) in the context of
    reviewing a trial court’s denial of a motion to set aside an
    involuntary dismissal for failure to file a pretrial statement
    as allowed by RCCH Rule 12(q) (2007).         Because the language of
    RCCH Rule 12(q) is patterned after HRCP Rule 41(b)(2), the ICA
    applied HRCP Rule 41(b)(2) in its review of the RCCH Rule 12(q)
    dismissal.    See 130 Hawaiʻi at 
    323, 310 P.3d at 1024
    .         The ICA
    did not define what would constitute “good cause” for purposes
    of HRCP Rule 41(b)(2), but cited to our case law construing HRCP
    Rule 41(b)(2), including In re Blaisdell and Shasteen.            Id.25
    In In re Blaisdell, this court stated, “[O]ur case law
    informs us that the sanction of dismissal of a complaint with
    prejudice is one of last resort where lesser sanctions would not
    serve the interest of justice,” and “an order of dismissal
    cannot be affirmed absent deliberate delay, contumacious
    25
    The Chief Justice posits that the comparison between HRCP Rules 41(b)
    and 55(c) and the application of HRCP Rule 41(b) cases to define HRCP Rule
    55(c) are inapt because “the phrase ‘good cause’ is used in the context of
    setting aside sua sponte dismissals of plaintiffs’ actions under Rule
    41(b)[,]” while “under Rule 55(c), a party must satisfy the good cause
    standard to set aside an entry of default that was entered upon the opposing
    party’s motion.” HRCP Rule 41(b) does not, however, require “good cause” for
    a sua sponte dismissal; rather, it requires “good cause” to set aside a sua
    sponte dismissal, which is the same standard for setting aside an entry of
    default under HRCP Rule 55(c). In addition, the Chief Justice posits that
    because In re Blaisdell and Shasteen were appeals from orders of dismissal,
    not from denials of motions to set aside a dismissal for “good cause,” it is
    unhelpful to review these cases. The Chief Justice ignores that we address
    the “good cause” factors in these cases because they were cited to by Ryan,
    which addressed a HRCP Rule 41(b) motion requiring “good cause” to set aside
    a dismissal. Ryan, 130 Hawaiʻi at 
    323, 310 P.3d at 1024
    .
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    conduct, or actual prejudice.”       125 Hawaiʻi at 
    49, 252 P.3d at 68
    (quoting Shasteen, 79 Hawaiʻi at 
    107, 899 P.2d at 390
    ).            More
    specifically, we stated that in order for a dismissal with
    prejudice based on HRCP Rule 41(b) to not constitute an abuse of
    discretion, there must be deliberate delay of the plaintiff
    causing actual prejudice or contumacious conduct.           125 Hawaiʻi at
    
    49-50, 252 P.3d at 68-69
    .      We noted that “[a]lthough the law
    presumes injury from unreasonable delay, the presumption of
    prejudice is rebuttable upon a showing that actual prejudice did
    not occur.”   125 Hawaiʻi at 
    49, 252 P.3d at 68
    (citation omitted)
    (emphasis added).    We also stated, however, that “[b]ecause the
    interests of justice are best served by resolving a case on its
    merits, absent a clear record of delay or contumacious conduct,
    ‘the careful exercise of judicial discretion requires that a
    [trial] court consider less severe sanctions and explain, where
    not obvious, their inadequacy for promoting the interests of
    justice.’”    
    Id. (second alteration
    in original) (quoting
    Schilling v. Walworth Cty. Park & Planning Comm’n, 
    805 F.2d 272
    ,
    275 (7th Cir. 1986)).
    Shasteen, cited by In re Blaisdell, in turn, also stated
    that “a dismissal of a complaint is such a severe sanction, that
    it should be used only in extreme circumstances where there is
    clear record of delay or contumacious conduct and where lesser
    sanctions would not serve the interest of justice.”           79 Hawaiʻi
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    at 
    107, 899 P.2d at 390
    (internal quotation marks, brackets,
    ellipsis, and footnote omitted) (quoting Lim v. Harvis Contr.,
    Inc., 
    65 Haw. 71
    , 73, 
    647 P.2d 290
    , 292 (1982)).
    Thus, although our opinions did not specifically so state,
    these rulings provide guidance regarding the “good cause”
    required to set aside a dismissal under HRCP Rule 41(b)(2), as
    Ryan concerned a HRCP Rule 41(b)(2) motion and relied on In re
    Blaisdell and Shasteen.       Our cases indicate “good cause” exists
    to set aside a dismissal under HRCP Rule 41(b)(2) if there is no
    (1) deliberate delay and/or contumacious conduct; or (2) if
    deliberate delay or contumacious conduct exist, there is no
    actual prejudice that cannot be addressed through lesser
    sanctions.
    Accordingly, by analogy, these factors should also be
    considered in determining whether “good cause” exists under HRCP
    Rule 55(c).    “Good cause” should exist to set aside an entry of
    default if: (1) the defendant did not deliberately fail to plead
    or otherwise defend26 or engage in contumacious conduct;27 or
    26
    We note that “deliberate delay” has been construed to not include time
    due to the unavailability of counsel. Shasteen, 79 Hawaiʻi at 
    108, 899 P.2d at 391
    (“[T]wo of the five continuances were as a result of requests made by
    [the plaintiff] corporation. However, the requests were based on reasons
    directly related to the unavailability of [the plaintiff] corporation’s
    attorney. Moreover, although [the defendant], in advancing its argument with
    respect to delay, contends that ‘[the plaintiff] undertook no genuine effort
    to find successor counsel [where] [h]aving counsel was critical,’ we review
    this contention as it relates to the second factor, contumacious conduct.”)
    (Sixth and seventh alterations in original.) Thus, the same analysis should
    apply to deadlines missed due to the unavailability of counsel. As in
    (continued. . .)
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    (b) if the defendant did deliberately fail to plead or otherwise
    defend or engage in contumacious conduct, there is no actual
    prejudice to the plaintiff28 that cannot be addressed through
    lesser sanctions.29
    We reiterate, however, that whether “good cause” exists
    will depend upon the circumstances of the individual case.              And
    as indicated in 10A Charles Alan Wright & Arthur R. Miller,
    Federal Practice and Procedure Civ. § 2693 (4th ed. 2019),
    appellate courts have demonstrated a marked deference to
    decisions granting relief against default entries.
    (. . .continued)
    Shasteen, any allegation that a defendant caused unavailability of counsel
    should be evaluated under the “contumacious conduct” prong.
    27
    In In re Blaisdell, this court stated that “[w]ithout evidence that
    Blaisdell conducted himself in a willfully defiant manner, his actions did
    not amount to what this court considers ‘contumacious conduct.’” 125 Hawaiʻi
    at 
    50, 252 P.3d at 69
    . This court also noted that Black’s Law Dictionary
    defined “contumacious conduct” as “[w]illfully stubborn and disobedient
    conduct.” Shasteen, 79 Hawaii at 107 
    n.7, 899 P.2d at 390
    n.7 (alteration in
    original) (citing Contumacious Conduct, Black’s Law Dictionary (6th ed.
    1990)).
    28
    “The mere fact that the nondefaulting party will be required to
    prove his case without the inhibiting effect of the default upon the
    defaulting party does not constitute prejudice which should prevent a
    reopening.” 
    BDM, 57 Haw. at 76
    , 549 P.2d at 1150 (citation omitted).
    29
    A trial court must also state why a lesser sanction is insufficient to
    serve the interests of justice. In re Blaisdell, 125 Hawaii at 
    50-51, 252 P.3d at 69-70
    . We have previously stated that a trial court can impose some
    lesser sanction, such as an award of attorney’s fees caused by the default,
    as a condition for setting aside the entry of default. See Dela Cruz, 141
    Hawaiʻi at 
    346, 409 P.3d at 750
    .
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    V.   Conclusion
    Based on the reasons explained above, we affirm the ICA’s
    May 3, 2019 judgment on appeal, which affirmed the circuit
    court’s July 6, 2016 final judgment.
    Mark G. Valencia                   /s/ Sabrina S. McKenna
    (Stephanie M. Segovia
    with him on the briefs),           /s/ Richard W. Pollack
    for petitioner
    /s/ Michael D. Wilson
    Dennis W. King,
    for respondent
    58