Salier v. Delta Real Estate Investments, LLC , 2023 IL App (1st) 181512-U ( 2023 )


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  •                                  
    2023 IL App (1st) 181512-U
    No. 1-18-1512
    Third Division
    February 22, 2023
    NOTICE: This order was filed under Supreme Court Rule 23 and is not precedent except in the
    limited circumstances allowed under Rule 23(e)(1).
    ______________________________________________________________________________
    IN THE
    APPELLATE COURT OF ILLINOIS
    FIRST DISTRICT
    ______________________________________________________________________________
    RALPH SALIER and JANE SALIER HELLENDAY,                )
    )
    Plaintiffs-Appellants and Counterdefendants-    )
    Cross-Appellees,                                )
    ) Appeal from the Circuit Court
    v.                                                     ) of Cook County.
    )
    DELTA REAL ESTATE INVESTMENTS, LLC; READ )               No. 14 M1 136788
    PARTNERSHIP, a Louisiana General Partnership; A.W. )
    INTERESTS, LLC; and RICDEN, LLC,                       ) The Honorable
    ) John A. O’Meara and
    Defendants                                      ) Daniel P. Duffy,
    ) Judges Presiding.
    (READ Partnership, Defendant-Appellee and              )
    Counterplaintiff-Cross-Appellant; A.W. Interests, LLC, )
    and Ricden, LLC, Defendants-Appellees).                )
    ______________________________________________________________________________
    JUSTICE REYES delivered the judgment of the court.
    Presiding Justice Lampkin and Justice Burke concurred in the judgment.
    ORDER
    ¶1    Held: The circuit court’s judgment is affirmed where (1) the circuit court did not err in
    awarding a landlord damages and attorney fees for its tenants’ violation of the
    Chicago Residential Landlord and Tenant Ordinance, (2) the circuit court did not
    err in denying damages for the landlord’s purportedly improper access to the
    leased property, (3) the circuit court did not err in granting summary judgment in
    the landlord’s favor on the tenants’ claims regarding their security deposit, and (4)
    the circuit court did not err in denying the application of the collateral source rule.
    ¶2   Ralph Salier-Hellendag (Ralph) and his wife Jane Salier-Hellendag (collectively, the
    1-18-1512
    Saliers) 1 rented a coach house in Chicago (the property) from landlord Delta Real Estate
    Investments, LLC (Delta), in 2012. The Saliers moved out of the property prior to the expiration
    of the lease and terminated their gas service, effective mid-December 2013. A water supply pipe
    in an unheated portion of the property froze and burst, causing significant damage. The Saliers
    subsequently filed an action in the circuit court of Cook County against Delta, as well as the new
    owner of the property, READ Partnership and the partnership’s two members, A.W. Interests,
    LLC, and Ricden, LLC (collectively, READ).2 The complaint alleged violations of the Chicago
    Residential Landlord and Tenant Ordinance (RLTO), including section 80 (Chicago Municipal
    Code § 5-12-080 (amended July 28, 2010)), which addresses security deposits. After the claims
    against Delta were dismissed pursuant to a settlement, READ filed counterclaims against the
    Saliers based on alleged violations of the lease and the RLTO, including the gas cutoff and
    resultant damage.
    ¶3      READ filed a motion for summary judgment against the Saliers, which was granted by
    the trial court in favor of READ on the Saliers’ claims under section 80 of the RLTO. Following
    a bench trial, the trial court (a) entered judgment in favor of READ on the Saliers’ claim under
    section 50 of the RLTO (Chicago Municipal Code § 5-12-050 (amended Nov. 6, 1991)), which
    addresses a landlord’s right of access to the leased premises and (b) ruled in favor of READ on
    its counterclaims and awarded attorney fees and costs to READ. On appeal, the Saliers contend
    that the trial court erred in these rulings. In its cross-appeal, READ asserts that the trial court
    1
    Although various trial court and appellate court filings reference “Jane Salier Hellenday” and
    “Ralph Salier,” Ralph testified during his deposition that his name is “Ralph Salier-Hellendag.” For
    clarity purposes, we refer to the plaintiffs/counter-defendants as the “Saliers.”
    2
    While “READ” is used herein to refer to the three related defendants, certain pleadings,
    correspondence, and other matters relate solely to READ Partnership, A.W. Interests, LLC, or Ricden,
    LLC. Although the three entities are appellees herein, the counterplaintiff on the operative counterclaims
    —and the sole cross-appellant—is READ Partnership.
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    erred in finding that the Saliers’ noncompliance with section 40 of the RLTO (Chicago
    Municipal Code § 5-12-040 (amended June 5, 2013))—which addresses tenant responsibilities—
    was not willful. READ further contends that the trial court erred in finding the collateral source
    rule to be inapplicable, thus precluding READ from recovering amounts from the Saliers that
    had already been paid by READ’s insurer. For the reasons discussed herein, we affirm the
    judgment of the circuit court in its entirety.
    ¶4                                         BACKGROUND
    ¶5                                 The Lease and the Property Sale
    ¶6      In May 2012, the Saliers entered into a written lease with Delta for the property, located
    in the 1800 block of West Armitage Avenue in Chicago. The Saliers paid a security deposit of
    one month’s rent—$2500—and a pet deposit of $500; the lease indicated that the aggregate
    amount of $30003 would be deposited in Harris Bank. The lease rider provided, in pertinent part,
    that the Saliers were responsible for paying their own heating bills. The initial lease term was
    from June 1, 2012, to May 31, 2013. The parties signed a one-year extension in May 2013.
    ¶7      In November 2013, Ralph emailed Jordan Feldman, the Delta employee who handled the
    day-to-day management of the property. Ralph asked to be released early from the lease because
    his mother had fallen ill and he and his wife had found a “less expensive living situation” as they
    assisted his mother with her expenses. Although not specifically disclosed to Feldman, the
    Saliers had purchased a condominium in Chicago in September 2013. Feldman responded that
    the Saliers could not be released but offered to help to sublet or relet the property by listing it
    with his broker. Ralph subsequently relayed to Feldman that he and his wife were moving out of
    the property on November 26, 2013. The Saliers paid the December rent and paid the gas bill for
    3
    Except as otherwise provided herein, we refer to the $2500 and $500 deposits collectively as the
    “security deposit.”
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    the property through December 18, 2013.
    ¶8     In the interim, the property was sold, and the lease was assigned to READ on December
    3, 2013. READ sent a written notice of the sale and a notice of transfer of the security deposit,
    which the Saliers apparently did not receive because they had already moved.
    ¶9                                       The Burst Pipe
    ¶ 10   At some point after December 18, 2013, the gas service to the property was terminated.
    The temperatures in Chicago dropped as low as -1º Fahrenheit on December 23 and then
    increased to a high of 50º F on December 28. On or about December 29, 2013, a water supply
    pipe burst, causing damage to the property.
    ¶ 11   In a letter from their attorney to READ dated December 30, 2013, the Saliers sought
    various amounts for alleged RLTO violations, including commingling of the security deposit
    with the rents and failure to pay interest on their security deposit. Claiming that the Saliers were
    not provided certain documents as required by the RLTO, counsel asserted the Saliers were
    entitled to terminate the lease unilaterally effective January 1, 2014.
    ¶ 12   READ responded, in part, that the Saliers violated section 40 of the RLTO (regarding
    tenant responsibilities) by turning off the heat, which caused the pipe to freeze and later burst.
    READ asserted that the Saliers “sought to assert technical violations of the ordinance to divert
    the attention from their own wrongdoing,” which had caused $12,000 to $15,000 in damage.
    Although the Saliers had obtained insurance coverage as required by the lease, they did not make
    a claim with their insurer for the property damage at that time.
    ¶ 13                              The Commencement of Litigation
    ¶ 14   The Saliers filed a complaint at law against Delta and READ alleging multiple RLTO
    violations in 2014. The claims against Delta were subsequently dismissed with prejudice
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    pursuant to a settlement. With leave of court, the Saliers filed an amended complaint, alleging
    READ violated section 80 of the RLTO by, among other things, commingling the security
    deposit with other amounts, failing to provide the address of the Harris Bank branch where the
    deposits were held, and failing to pay interest on the deposits. The Saliers sought a total of
    $9000—i.e., the $3000 security deposit plus two times the deposit as a penalty—and attorney
    fees. In its answer and affirmative defenses, READ asserted, in part, that the claims were based
    on acts or omissions by Delta that occurred before the sale of the property to READ. As such,
    READ contended that such claims were released as part of the Delta settlement and were no
    longer valid.
    ¶ 15   READ ultimately filed a two-count second amended counterclaim against the Saliers,
    alleging that (a) the Saliers breached the lease by cutting off the gas to the property and causing
    the burst pipe, by failing to pay for gas, and by failing to pay their rent from January through
    May 2014 (count I) and (b) the Saliers violated the RLTO by, among other things, failing to
    maintain the property and keep the property safe (count II). After mitigation and credits, READ
    asserted that the Saliers owed $14,638.67 plus reasonable attorney fees.
    ¶ 16                                    Summary Judgment
    ¶ 17    The parties filed cross-motions for summary judgment on the Saliers’ amended
    complaint and READ’s second amended counterclaim. In an order entered on January 25, 2017,
    the circuit court (a) denied the Saliers’ motion and granted READ’s motion as to the claims in
    the Saliers’ amended complaint and (b) denied the parties’ cross-motions as to READ’s second
    amended counterclaim.
    ¶ 18   With respect to the Saliers’ amended complaint, the circuit court found, in part, that
    READ has satisfied its obligations as a successor landlord under RLTO section 80 regarding
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    treatment of security deposits. The circuit court observed that any purported RLTO violations
    related to Delta’s conduct, e.g., the failure to provide the address of the Harris Bank branch
    where the deposits were held, were no longer at issue based on Delta’s settlement and dismissal.
    ¶ 19   The circuit court further found that at least two questions of fact precluded the entry of
    summary judgment on READ’s second amended counterclaim. First, the circuit court found that
    the application of the collateral source rule depended on “the nature and character of the Saliers’
    actions relative to the damages at issue.” Second, the circuit court observed that, under the
    common-law doctrine of mitigation of damages, READ’s recovery of damages depended, to
    some extent, on its reasonable care in monitoring the property.
    ¶ 20                           The Trial and Additional Pleadings
    ¶ 21   Although the record does not include a complete trial transcript, READ has represented
    that the bench trial 4 “included multiple days of testimony, continued over the course of 10
    weeks, and included additional motions and pleading amendments on both sides.”
    ¶ 22   Over READ’s objection, the Saliers were granted leave to file a second amended
    complaint, asserting that READ violated section 50 of the RLTO when its principal Andrew
    Wiesemann entered the property on December 19, 2013, and other dates, without providing two
    days’ prior notice. The Saliers sought one month’s rent as damages under section 60 of the
    RLTO (Chicago Municipal Code § 5-12-060 (amended Nov. 6, 1991)) plus attorney fees. READ
    asserted multiple affirmative defenses, including that the Saliers had abandoned the property as
    of December 19, 2013, that the Saliers suffered no damages due to Wiesemann’s entry, and that
    their claim was barred by the two-year statute of limitations.
    ¶ 23   READ was granted leave to file a third amended counterclaim, which made minor
    4
    While Judge Daniel P. Duffy ruled on the summary judgment motions, Judge John A. O’Meara
    presided over the subsequent trial.
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    modifications to count I (breach of the lease), e.g., detailing the lease provisions allegedly
    violated by the Saliers.
    ¶ 24   With leave of court, the Saliers filed a motion to partially vacate the summary judgment
    order entered on January 25, 2017. The Saliers asserted that READ had argued that the Saliers
    were tenants at the time of the property damage in late December 2013 but also inconsistently
    asserted that they were not tenants on December 19, 2013, when Wiesemann entered the
    property without providing two days’ notice. READ responded, in part, that “nowhere in
    [READ]’s pleading [is] a claim that the Saliers were not tenants in December 2013.”
    ¶ 25   On August 25, 2017, the trial court (a) entered judgment in favor of READ and against
    the Saliers jointly and severally in the amount of $2213.40 on count I (breach of the lease) of the
    third amended counterclaim and ordered that the issue of attorney fees would be decided after
    the filing of a fee petition, (b) entered judgment in favor of READ and against the Saliers jointly
    and severally in the amount of $2213.40 on count II of the third amended counterclaim (breach
    of the RLTO) and found that the Saliers’ noncompliance with the RLTO was willful, and
    (c) entered judgment in favor of READ on the Saliers’ claim for unlawful entry under sections
    50 and 60 of the RLTO. During its oral ruling, the trial court rejected READ’s argument for
    application of the collateral source rule.
    ¶ 26                                   Posttrial Litigation
    ¶ 27   READ initially filed a fee petition seeking more than $116,000 in attorney fees and costs.
    While the fee petition was pending, the Saliers filed a motion for partial reconsideration of the
    August 25, 2017, order, noting that the trial court stated during its oral ruling stated: “I cannot
    find in favor of the Saliers at this point because the property was vacant and there was no
    damage sustained by the Saliers.” According to the Saliers, the RLTO does not specifically
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    require that a tenant suffer damages to recover based on a landlord’s unlawful entry. The Saliers
    subsequently filed a second motion for partial reconsideration, arguing that (a) no evidence was
    submitted that failure to pay a gas bill was willful and material and (b) READ ignored
    depreciation factors with respect to their asserted damages. The Saliers also opposed the fee
    petition, arguing in part that the billing entries were deficient, that the trial court failed to provide
    a factual basis for the willfulness finding for purposes of a fee award under section 130(b) of the
    RLTO (Chicago Municipal Code § 5-12-130 (amended Nov. 6, 1991)), and that no fees could be
    awarded pursuant to RLTO section 180 (Chicago Municipal Code § 5-12-180 (added Nov. 6,
    1991)) for defense work, since a court may only award fees to the “prevailing plaintiff” under
    that section.
    ¶ 28    The trial court denied the Saliers’ first motion for partial reconsideration as to the
    unlawful entry claim. Their second motion was partially denied and partially granted; the trial
    court found that the Saliers materially breached the RLTO but vacated the prior finding of
    willfulness. With leave of court, READ filed an amended verified fee petition seeking attorney
    fees and court costs “necessary for the prosecution of [READ’s] claim arising under the Chicago
    RLTO,” in the amount of $59,692.15. Following an evidentiary hearing, the trial court entered a
    written order on June 15, 2018, awarding $44,309.51 in attorney fees and $349.65 in court costs,
    pursuant to section 180 of the RLTO.5 The parties timely filed the instant cross-appeals.
    ¶ 29    We note that we initially filed an opinion in this matter on September 10, 2020, affirming
    the trial court’s judgment in all respects. The Saliers filed a timely petition for rehearing, and
    several tenants’ rights organizations sought leave to file an amicus brief in support of the petition
    for rehearing. We granted leave to file the amicus brief and allowed the petition for rehearing. As
    5
    Although the trial court incorrectly referenced “Section 5-12-80,” the trial court quoted and
    applied the language of section 180 of the RLTO.
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    a result, our original decision has been withdrawn and the instant order expands on certain
    portions of our prior analysis to address issues raised by the parties and by the amici in their
    briefing on the petition for rehearing.
    ¶ 30                                         ANALYSIS
    ¶ 31   The numerous arguments advanced by the Saliers on appeal can be distilled into three
    primary contentions. First, the Saliers argue the trial court erred in awarding damages and
    attorney fees to READ for their breach of the RLTO. Second, they contend the trial court erred
    in denying damages for READ’s purported violation of section 50 of the RLTO regarding a
    landlord’s access to the leased property. Third, the Saliers assert that the circuit court erred in
    awarding summary judgment in favor of READ on their claim for violation of the security
    deposit requirements of RLTO section 80. READ challenges these contentions and argues on
    cross-appeal that the trial court erred in (a) vacating the willfulness finding on reconsideration
    and (b) determining the collateral source rule was inapplicable.
    ¶ 32   Prior to addressing these arguments, we initially note that the Saliers have requested in
    their reply brief that READ’s brief be stricken based on noncompliance with the Illinois Supreme
    Court rules. Among other things, the Saliers cite various typographical errors, READ’s
    “extensive usage of string citations,” and the inclusion of arguments and comments in its
    statement of facts. Based on our review, we find that any violations here of Illinois Supreme
    Court Rule 341 (eff. May 25, 2018)—which governs the procedure regarding appellate briefs
    (Northwestern Memorial Hospital v. Sharif, 
    2014 IL App (1st) 133008
    , ¶ 20)—did not impair
    our review and does not warrant striking READ’s brief. See Velocity Investments, LLC v. Alston,
    
    397 Ill. App. 3d 296
    , 297-98 (2010) (choosing to reach the merits of the argument despite the
    party’s disregard of the rules). In fact, it should be noted, the Saliers’ unedited statement of facts
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    and unduly intricate presentation of their arguments, while not preventing our review of the
    issues, needlessly complicated our consideration of their contentions. See Ill. S. Ct. R. 341(h)(6)
    (eff. May 25, 2018) (requiring the statement of facts to “contain the facts necessary to an
    understanding of the case”); McCann v. Dart, 
    2015 IL App (1st) 141291
    , ¶ 15 (noting that
    appellate courts are entitled to have the issues clearly defined). The parties are cautioned that our
    supreme court rules are not suggestions but rather are mandatory requirements and must be
    followed. Northwestern Memorial, 
    2014 IL App (1st) 133008
    , ¶ 20. We now turn to the merits.
    ¶ 33            The Award of Damages and Attorney Fees for Breach of the RLTO
    ¶ 34   The Saliers contend that the trial court erred in awarding damages in the amount of
    $2213.40 and attorney fees in the amount of $44,309.51 to READ on count II of its third
    amended counterclaim. In count II, READ alleged, in part, that the Saliers violated section 40 of
    the RLTO (regarding tenant responsibilities) by failing to keep the property safe by cutting off
    the gas and heat—causing the pipes to freeze and burst—after being informed they would not be
    allowed to prematurely terminate their lease. We find that the trial court properly awarded
    damages for the Saliers’ breach of section 40. With respect to the award of attorney fees, the
    Saliers argue, in part, that section 130 of the RLTO requires a finding of willfulness for an award
    of attorney fees; READ contends that the trial court erred in vacating its earlier finding of
    willfulness. Since we find the trial court properly awarded attorney fees pursuant to section
    180—not section 130—we need not address the parties’ contentions regarding willfulness,
    except as provided below.
    ¶ 35   First, we are unpersuaded by the Saliers’ arguments challenging the award of damages
    pursuant to section 40. For example, the Saliers contend that the absence of an “express private
    right of action or an expressed right to damages” in section 40 of the RLTO precludes the award
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    of damages herein. The trial court, however, entered judgment in READ’s favor on both its
    breach of the RLTO and breach of contract claim; such ruling is unproblematic in the absence of
    a double recovery. E.g., Gehrett v. Chrysler Corp., 
    379 Ill. App. 3d 162
    , 175 (2008) (noting that
    “[a]lthough a plaintiff may plead and prove multiple causes of action, there may be only one
    recovery for an injury”). Furthermore, the sole case cited by the Saliers for this proposition—
    Abbasi v. Paraskevoulakos, 
    187 Ill. 2d 386
     (1999)—is inapposite. The appellate court in Abbasi
    found that it was not necessary to imply a private right of action under the Chicago Municipal
    Code for lead paint violations because the plaintiff’s common-law negligence action constituted
    an adequate remedy. 
    Id. at 396-97
    . The Abbasi court did not contemplate that an injured party
    would be left without recourse, as the Saliers appear to suggest.
    ¶ 36   The Saliers also contend that READ cannot recover damages caused by (a) READ’s
    alleged failure to insulate its own pipe and (b) READ’s failure to enroll in a reversion program
    offered by the gas company, which allows for gas service to be reverted to the landlord’s name if
    the property is vacant between tenants. We observe that the Saliers provide no legal support for
    these contentions in their initial brief. See Kic v. Bianucci, 
    2011 IL App (1st) 100622
    , ¶ 23
    (stating that “[a] failure to cite relevant authority violates Rule 341 and can cause a party to
    forfeit consideration of the issue”). Furthermore, because the Saliers have failed to provide a
    complete report of the trial court proceedings, we are unable to assess whether the trial court’s
    apparent rejection of the Saliers’ contentions regarding the pipe insulation and the gas reversion
    program was against the manifest weight of the evidence. See Ill. S. Ct. R. 323 (eff. July 1,
    2017); Chicago’s Pizza, Inc. v. Chicago’s Pizza Franchise Ltd. USA, 
    384 Ill. App. 3d 849
    , 859
    (2008) (providing that the standard of review in a bench trial is whether the judgment was
    against the manifest weight of the evidence); In re Marriage of Gulla, 
    234 Ill. 2d 414
    , 422
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    (2009) (noting that, without an adequate record preserving the claimed error, the reviewing court
    must presume that the circuit court’s order had a sufficient factual basis and conforms with the
    law). We similarly reject the Saliers’ contention that the termination of gas to the property—in
    December and in Chicago—did not constitute material noncompliance with the lease and with
    RLTO section 40(b) regarding tenant responsibilities. See Chicago Municipal Code § 5-12-
    040(b), (f) (amended June 5, 2013) (requiring a tenant to keep the premises “as safe as the
    condition of the premises permits” and to not deliberately or negligently damage the premises).
    ¶ 37   Next, with respect to the issue of attorney fees, the Saliers—and the amici—argue that
    section 130 of the RLTO, not section 180, applies to the award of attorney fees under the
    circumstances herein. The rules of statutory construction apply to the interpretation of municipal
    ordinances, such as the RLTO. See Napleton v. Village of Hinsdale, 
    229 Ill. 2d 296
    , 306 (2008);
    Landis v. Marc Realty, L.L.C., 
    235 Ill. 2d 1
    , 7 (2009). The fundamental rule of statutory
    construction is to ascertain and give effect to the legislature’s intent. Landis, 
    235 Ill. 2d at 6
    . The
    best indicator of intent is the statutory language, which must be accorded its plain and ordinary
    meaning. Faison v. RTFX, Inc., 
    2014 IL App (1st) 121893
    , ¶ 29 (citing Landis, 
    235 Ill. 2d at
    6-
    7). The interpretation of the RLTO presents a question of law, which we review de novo.
    Detrana v. Such, 
    368 Ill. App. 3d 861
    , 867 (2006); see also Shoreline Towers Condominium
    Ass’n v. Gassman, 
    404 Ill. App. 3d 1013
    , 1024 (2010) (providing for de novo review of an order
    determining that an attorney fee award was proper). De novo consideration means we perform
    the same analysis that a trial judge would perform. Nationwide Advantage Mortgage Co. v. Ortiz,
    
    2012 IL App (1st) 112755
    , ¶ 20.
    ¶ 38   Section 130, titled “Landlord remedies,” provides in part as follows:
    “Every landlord shall have the remedies specified in this section for the
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    following circumstances:
    ***
    (b) Noncompliance by Tenant. If there is material noncompliance by a
    tenant with a rental agreement or with Section 5-12-040, the landlord of such
    tenant’s dwelling unit may deliver written notice to the tenant specifying the acts
    and/or omissions constituting the breach and that the rental agreement will
    terminate upon a date not less than ten days after receipt of the notice, unless the
    breach is remedied by the tenant within that period of time. If the breach is not
    remedied within the 10-day period, the residential rental agreement shall
    terminate as provided in the notice. The landlord may recover damages and obtain
    injunctive relief for any material noncompliance by the tenant with the rental
    agreement or with Section 5-12-040. If the tenant’s noncompliance is willful, the
    landlord may also recover reasonable attorney’s fees.” (Emphasis in original.)
    Chicago Municipal Code § 5-12-130(b) (amended Nov. 6, 1991).
    Section 40 of the RLTO, which sets forth tenant responsibilities, provides in part that every
    tenant must keep the premises safe and not deliberately or negligently damage any part thereof.
    Chicago Municipal Code § 5-12-040 (amended June 5, 2013).
    ¶ 39   Section 180—entitled “Attorney’s fees”—provides:
    “Except in cases of forcible entry and detainer actions, the prevailing plaintiff in
    any action arising out of a landlord’s or tenant’s application of the rights or remedies
    made available in this ordinance shall be entitled to all court costs and reasonable
    attorney’s fees; provided, however, that nothing herein shall be deemed or interpreted as
    precluding the awarding of attorney’s fees in forcible entry and detainer actions in
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    accordance with applicable law or as expressly provided in this ordinance.” Chicago
    Municipal Code § 5-12-180 (added Nov. 6, 1991).
    The plain language of section 180 indicates that the provision is applicable herein. First, the
    instant case is not a forcible entry and detainer action. See 735 ILCS 5/9-101 et seq. (West
    2012); Wells Fargo Bank, N.A. v. Watson, 
    2012 IL App (3d) 110930
    , ¶ 14 (noting that the
    purpose of the Forcible Entry and Detainer Act is “to provide a speedy remedy to allow a person
    who is entitled to the possession of certain real property to be restored to possession”).
    Additionally, with respect to its counterclaim for breach of the RLTO (count II), READ was the
    “prevailing plaintiff.” E.g., Shadid v. Sims, 
    2015 IL App (1st) 141973
    , ¶ 8 (finding that the term
    “plaintiff” in section 180 must be interpreted to include counterplaintiffs). Thus, (1) READ was
    the prevailing plaintiff in an action arising out of the rights or remedies made available in the
    RLTO and (2) the case was not a forcible entry and detainer action. Under the plain terms of
    section 180, then, READ was entitled to reasonable attorney fees.
    ¶ 40     The Saliers and the amici, however, contend that section 180 is not applicable to
    breaches of section 40 and that, instead, the sole remedy for a landlord is contained in section
    130. 6 Indeed, the amicus brief goes so far as to suggest that section 180 is available only to
    tenants and not to landlords at all. We flatly reject such a suggestion, as it has no basis in the
    language of the RLTO or in any case law. As noted, the language of section 180 provides that
    “the prevailing plaintiff in any action arising out of a landlord’s or tenant’s application of the
    rights or remedies made available in this ordinance” is entitled to attorney fees—not the
    6
    We note that the amicus brief misrepresents our prior decision as holding that the RLTO
    requires a landlord “to be awarded [attorney] fees in any claim against a tenant arising from a violation of
    Section 5-12-040 or the parties’ lease.” Our opinion, however, considered only the availability of attorney
    fees in a cause of action arising from the RLTO, not from a breach of the lease. As section 180 applies
    only to causes of action arising from the RLTO, such a distinction is a critical one.
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    prevailing tenant. (Emphasis added.) Chicago Municipal Code § 5-12-180 (added Nov. 6, 1991).
    Section 180 is also expressly applicable to “any action arising out of a landlord’s or tenant’s
    application” of the rights or remedies made available in the RLTO, not simply to a tenant’s,
    meaning that it contemplates the landlord being in the position of the plaintiff in such an action.
    (Emphasis added.) Id.
    ¶ 41    Additionally, the use of section 180 by a landlord has been considered several times by
    our courts, both in published and unpublished decisions. While recovery of such fees has
    generally been denied, we have discovered no case in which the denial was based on the
    landlord’s status as a landlord—instead, the denial has been based on finding that the landlord
    was not a prevailing plaintiff or was seeking attorney fees for a claim not covered by section 180.
    See, e.g., Willis v. Naico Real Estate Property & Management Corp., 
    379 Ill. App. 3d 486
    , 490
    (2008) (denying fees where landlord’s claim was based on a provision of the lease, not the
    RLTO); Benford v. Everett Commons, LLC, 
    2014 IL App (1st) 131231
    , ¶ 20 (denying fees where
    landlord was not a prevailing plaintiff as it did not file a counterclaim but only filed affirmative
    defenses); Meyer v. Cohen, 
    260 Ill. App. 3d 351
    , 363-64 (1993) (denying fees to prevailing
    landlord where the lease at issue was entered into prior to the enactment of section 180). 7 In no
    such case has any court raised any doubts about the applicability of section 180 to landlords
    more generally. Indeed, in Meyer, this court noted that section 180 was a “blanket attorney fees
    section awarding them to any prevailing party under the ordinance,” with the exception of
    forcible entry and detainer cases. (Emphasis added.) Meyer, 260 Ill. App. 3d at 363.
    7
    While we do not cite them as any kind of authority as they were all issued prior to 2021, we note
    that there have also been a number of unpublished decisions following the same reasoning. See, e.g.,
    MFG Properties, LLC v. Dubose, 
    2019 IL App (1st) 181920-U
    ; Ferrell v. 1513 N. Western Ave., LLC,
    
    2012 IL App (1st) 110857-U
    ; Chhabria Family Limited Partnership v. Mason, 
    2017 IL App (1st) 153009-U
    ; White v. Kocmond, 
    2018 IL App (1st) 170878-U
    .
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    ¶ 42   The fact-specific nature of such decisions can be seen most clearly in the case of VG
    Marina Management Corp. v. Wiener, 
    371 Ill. App. 3d 201
    , 205-06 (2007), in which the Second
    District originally found that a landlord was entitled to attorney fees for an action seeking rent
    under section 130(a). The dissent in that case, however, argued that the landlord did not bring a
    claim under section 130(a) but raised only a claim under the lease agreement. 
    Id. at 209
    (O’Malley, J., dissenting). In a supervisory order, the supreme court ordered the appellate court
    to vacate its judgment and order supplemental briefing on the applicability of section 130(a),
    which it did. Upon remand, the landlord expressly declined to adopt the prior decision’s
    reasoning and instead argued that section 130(a) was not applicable to its case but that its claim
    was based solely on violation of the lease agreement. VG Marina Management Corp. v. Wiener,
    
    378 Ill. App. 3d 887
    , 893 (2008). Based on that representation, the appellate court found that
    there was no basis for an award of attorney fees as the landlord did not seek to invoke a remedy
    under the RLTO. 
    Id.
     We note, however, that the appellate court emphasized that “this conclusion
    is predicated upon plaintiff’s characterization of its own pleading and is not based upon our own
    analysis and construction of the RLTO.” 
    Id.
     VG Marina, then, provides a helpful illustration:
    where the claim is based on the RLTO, a landlord may seek attorney fees under section 180
    where applicable, but where the claim is not one falling under the terms of section 180, the
    landlord may not seek attorney fees under that section. This is entirely consistent with prior case
    law, as well as our reading of section 180. The amicus brief’s suggestion otherwise, then, is
    unpersuasive and we decline to adopt its interpretation of section 180 as applying only to tenants.
    ¶ 43   We are similarly unpersuaded by the claim that the trial court erred in relying on section
    180, rather than section 130, in awarding READ attorney fees. As an initial matter, the Saliers
    contend that the trial court erred in “ignoring” section 130 and granting fees under section 180.
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    We note, however, that both sections 130 and 180 were discussed during the trial court’s oral
    ruling on August 25, 2017, thus strongly indicating that the trial court did not “ignore” the
    former section.
    ¶ 44   We further observe that, while both the Saliers and the amici claim that READ’s action
    was encompassed by section 130(b), the relief described in section 130(b) arguably applies
    solely to the scenario described therein, i.e., the termination of a residential rental agreement
    after the tenant’s failure to remedy a breach within a 10-day period after receipt of notice.
    Chicago Municipal Code § 5-12-130 (amended Nov. 6, 1991) (providing that “[e]very landlord
    shall have the remedies specified in this section for the following circumstances” (emphasis
    added)). The termination of the lease gives rise to a claim for possession, i.e., a forcible entry and
    detainer action. Chicago Municipal Code § 5-12-130(h) (amended Nov. 6, 1991). The claim
    raised by READ, however, did not seek termination of the lease or possession of the property—
    the Saliers had long left the property by the time of READ’s counterclaim. Accordingly, section
    130(b) would be inapplicable to READ’s claim.
    ¶ 45   We are thus unmoved by the Saliers’ suggestion that the court erred in granting fees
    under section 180—which they claim is the “more general provision”—as opposed to section
    130. Where the text of a statute is clear and unambiguous, as is the case herein, we need not
    resort to canons of statutory construction (Department of Transportation v. Singh, 
    393 Ill. App. 3d 458
    , 465 (2009)), e.g., the principle that if there is a conflict between a general and a specific
    provision, the specific provision prevails. There simply is no conflict here: the attorney fees
    provision of section 130(b) applies to forcible entry and detainer actions, while section 180
    applies to other actions arising from the rights and remedies made available in the RLTO. We are
    similarly unpersuaded by the Saliers’ contentions regarding the RLTO’s legislative history and
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    1-18-1512
    its differences from the Uniform Residential Landlord and Tenant Act. DeLuna v. Burciaga, 
    223 Ill. 2d 49
    , 59 (2006) (when the statutory language is clear, “it must be applied as written without
    resort to aids or tools of interpretation”). We recognize that the RLTO was passed with a
    recognition of the historical disparity of bargaining positions between landlords and tenants, and
    its fee-shifting provisions serve to provide a financial incentive to attorneys to litigate on behalf
    of clients where it otherwise might not be financially feasible. See Pitts v. Holt, 
    304 Ill. App. 3d 871
    , 873 (1999). The fact remains, however, that the express terms of section 180 are clear and
    unambiguous, and we may not ignore them. 8
    ¶ 46    Section 180 provides, in part, that “nothing herein shall be deemed or interpreted as
    precluding the awarding of attorney’s fees in forcible entry and detainer actions in accordance
    with applicable law or as expressly provided in this ordinance.” Chicago Municipal Code § 5-12-
    180 (added Nov. 6, 1991). If READ had asserted its RLTO claim in the context of a forcible
    entry and detainer action, then READ potentially could invoke section 130 to recover on its
    attorney fee claim. The interpretation of section 180 adopted by the trial court does not render
    the language of section 130 superfluous, as the Saliers suggest. E.g., Merritt v. Department of
    State Police, 
    2016 IL App (4th) 150661
    , ¶ 20 (noting that courts are to read statutory provisions
    “in concert and harmonize them, avoiding an interpretation rendering part of the statute
    8
    The amicus brief’s suggestion that our supreme court’s decision in Krautsack v. Anderson, 
    223 Ill. 2d 541
     (2006), permits us to impose additional requirements on section 180 is unpersuasive.
    Krautsack involved attorney fees permitted under the Consumer Fraud Act, which provided that a trial
    court “ ‘may’ ” award reasonable attorney fees to the prevailing party. 
    Id. at 553-54
     (quoting 815 ILCS
    505/10a(c) (West 2004)). In determining whether a trial court should award such fees to a prevailing
    defendant, the supreme court looked to the statute’s purpose in finding the imposition of a bad-faith
    requirement to be appropriate. 
    Id. at 559
    . This is significantly different from section 180, which provides
    that a “prevailing plaintiff” “shall” be entitled to such fees. Chicago Municipal Code § 5-12-180 (added
    Nov. 6, 1991). See also Krautsack, 
    223 Ill. 2d at 559
     (noting that a prevailing plaintiff has already proven
    the defendant liable, while a prevailing defendant has not necessarily established anything more than that
    the plaintiff’s suit was unsuccessful).
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    1-18-1512
    superfluous”). We similarly cannot agree with the amici that allowing fees under section 180
    conflicts with section 140(f), which prohibits lease agreements from including fee-shifting
    provisions “except as provided for by court rules, statute, or ordinance.” Chicago Municipal
    Code § 5-12-140(f) (amended Nov. 6, 1991). As they acknowledge, section 140(f) expressly
    permits fee-shifting where provided by statute or ordinance, as is the case with section 180. We
    further note that section 180 does not provide “for landlord fee shifting in any conceivable claim
    asserted by the landlord under the lease or ordinance” such that section 140(f) loses all meaning,
    as the amici claim. As we have explained, section 180 has specific requirements and permits
    attorney fees only if such requirements are satisfied. We therefore can find no error in the trial
    court’s decision to award attorney fees in this case.
    ¶ 47   The Saliers further assert that the trial court erred in the amount of attorney fees awarded.
    According to the Saliers, (a) a 25% reduction employed by the trial court was misapplied,
    (b) READ’s attorneys were awarded fees relating to motions and legal arguments which were
    untimely and/or unsuccessful, (c) the legal research time was excessive given the experience
    level of counsel, and (d) it was unnecessary for two attorneys representing READ to appear in
    court on this matter. While we review de novo whether an award of attorney fees was proper
    under the RLTO, we review the final fee award for an abuse of discretion. See Shoreline Towers
    Condominium Ass’n, 404 Ill. App. 3d at 1024; see also Collins v. Noltensmeier, 
    2018 IL App (4th) 170443
    , ¶ 41 (stating that the trial court’s decision in awarding statutory attorney fees will
    not be reversed absent an abuse of discretion). “Accordingly, we will reverse the amount of
    attorney fees only if no reasonable person would make the same decision as the trial court.”
    Shoreline Towers Condominium Ass’n, 404 Ill. App. 3d at 1024.
    ¶ 48   The final order on attorney fees and costs expressly states the circuit court conducted an
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    evidentiary hearing wherein the attorneys for both parties testified. The record on appeal,
    however, does not include the transcript or other report of proceedings for this hearing. See Ill. S.
    Ct. R. 323 (eff. July 1, 2017). As the appellants on this issue, the Saliers have the burden to
    present a sufficiently complete record, and any doubts arising from the completeness of the
    record will be resolved against them. Foutch v. O’Bryant, 
    99 Ill. 2d 389
    , 391-92 (1984). In the
    absence of such a complete record of the proceedings on the fee petition, we will presume that
    the trial court’s order conformed with the law and had an adequate factual basis. 
    Id. at 392
    .
    ¶ 49   Even if we were to consider the description of the proceedings in the trial court’s fee
    order and other documents in the record to provide a sufficient basis for our review, we would
    conclude that the trial court did not abuse its discretion in its award and calculation of attorney
    fees and costs. The trial court expressly noted the considerable length of the trial and the
    complexity of the issues addressed therein and appears to have thoroughly reviewed counsel’s
    time entries and reduced the billed amounts in an appropriate fashion. E.g., Wildman, Harrold,
    Allen & Dixon v. Gaylord, 
    317 Ill. App. 3d 590
    , 595 (2000) (discussing the “broad discretionary
    powers” of the trial court in ruling on a fee petition and noting that “the trial judge’s familiarity
    with the underlying litigation allows him to independently assess the necessity and
    reasonableness of the legal services rendered”).
    ¶ 50   For the foregoing reasons, we affirm the judgment of the trial court as to the award of
    damages and attorney fees to READ for the Saliers’ breach of the RLTO and the lease. We next
    consider the trial court’s ruling regarding the Saliers’ claim under sections 50 and 60 of the
    RLTO, which address the landlord’s entry into the property without notice.
    ¶ 51                           Entry Without Notice by Landlord
    ¶ 52   The Saliers contend that the trial court erred by failing to award them any damages for
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    READ’s alleged violation of section 50 of the RLTO. Specifically, the Saliers assert that READ
    admitted that Wiesemann entered the property on December 19, 2013, without providing notice.
    ¶ 53   Section 50 provides, in part, that except under certain limited circumstances, a landlord
    “shall give the tenant notice of the landlord’s intent to enter of no less than two days.” Chicago
    Municipal Code § 5-12-050 (amended Nov. 6, 1991). Section 60 of the RLTO provides, in part,
    that if the landlord makes an unlawful entry, the tenant may obtain injunctive relief to prevent
    the recurrence of the conduct or terminate the rental agreement as provided in another RLTO
    provision. Chicago Municipal Code § 5-12-060 (amended Nov. 6, 1991). Section 60 further
    states that, “[i]n each case, the tenant may recover an amount equal to not more than one month’s
    rent or twice the damage sustained by him, whichever is greater.” (Emphasis added.) Chicago
    Municipal Code § 5-12-060 (amended Nov. 6, 1991). In its oral ruling after the bench trial, the
    trial court stated it could not find in favor of the Saliers, as the property was vacant and the
    couple did not incur damage.
    ¶ 54   The Saliers contend that a violation of section 50 compels an award under section 60. To
    the extent this issue requires an interpretation of the RLTO, our review is de novo. See Detrana,
    368 Ill. App. 3d at 867. Section 60 of the RLTO provides that the tenant “may recover” certain
    amounts for violation of section 50. Chicago Municipal Code § 5-12-060 (amended Nov. 6,
    1991). “Except in very unusual circumstances affecting the public interest, the legislative use of
    the word ‘may’ is permissive rather than mandatory.” In re Marriage of Freeman, 
    106 Ill. 2d 290
    , 298 (1985); see also Hampton v. Village of Washburn, 
    317 Ill. App. 3d 439
    , 443 (2000)
    (noting that the use of the word “may” in a statute generally suggests a permissive rather than a
    mandatory reading). The Saliers accurately observe that the RLTO is intended to protect tenants
    and its “ ‘purpose is rooted in the public policy that recognizes that tenants are in a
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    disadvantageous position with respect to landlords.’ ” Shadid, 
    2015 IL App (1st) 141973
    , ¶ 7
    (quoting Lawrence v. Regent Realty Group, Inc., 
    307 Ill. App. 3d 155
    , 160 (1999), aff’d, 
    197 Ill. 2d 1
     (2001)). While we acknowledge the important purpose of the ordinance, we cannot
    conclude that section 60 involves the “very unusual circumstances” required to read its
    language—“may recover”—as mandating recovery for the Saliers. The criminal cases cited by
    the Saliers are inapposite; both involve the interpretation of the word “shall” in statutes requiring
    the court or the court clerk to take certain actions vis-à-vis a defendant. People v. Delvillar, 
    235 Ill. 2d 507
    , 513 (2009); People v. Robinson, 
    217 Ill. 2d 43
    , 50 (2005).
    ¶ 55   The standard of review in a bench trial is whether the judgment is against the manifest
    weight of the evidence. Chicago’s Pizza, 384 Ill. App. 3d at 859. A decision is against the
    manifest weight of the evidence only when an opposite conclusion is apparent or when the
    findings appear to be arbitrary, unreasonable, or not based on the evidence. Eychaner v. Gross,
    
    202 Ill. 2d 228
    , 252 (2002). While we have Wiesemann’s affidavit, the appellate record does not
    include his trial testimony. Foutch, 
    99 Ill. 2d at 391-92
     (noting that the appellant has the burden
    of presenting a complete record). Ralph testified at trial that he and his wife had moved from the
    property as of Wiesemann’s entry thereon on December 19, 2013, and that they sustained no
    damages due to the entry. Under the circumstances of this case, we cannot find that the court’s
    decision to deny an award under section 60 was against the manifest weight of the evidence,
    particularly where we have been provided an incomplete record.
    ¶ 56                             Treatment of the Security Deposit
    ¶ 57   The circuit court granted READ’s motion for summary judgment and denied the Saliers’
    motion for summary judgment with respect to the Saliers’ claims pursuant to section 80 of the
    RLTO (Chicago Municipal Code § 5-12-080 (amended July 28, 2010)), which addresses security
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    1-18-1512
    deposits. Summary judgment is proper where “the pleadings, depositions, and admissions on file,
    together with the affidavits, if any, show that there is no genuine issue as to any material fact and
    that the moving party is entitled to a judgment as a matter of law.” 735 ILCS 5/2-1005(c) (West
    2016). “The purpose of summary judgment is not to try an issue of fact but to determine whether
    one exists.” Monson v. City of Danville, 
    2018 IL 122486
    , ¶ 12. When parties file cross-motions
    for summary judgment, they agree that only a legal question is involved and invite the court to
    decide the issues based upon the record. Pielet v. Pielet, 
    2012 IL 112064
    , ¶ 28. We review the
    circuit court’s summary judgment ruling de novo. Monson, 
    2018 IL 122486
    , ¶ 12. On appeal, the
    Saliers challenge the circuit court’s ruling on multiple grounds.
    ¶ 58   The Saliers initially assert that READ’s counsel “inserted the security deposit monies into
    his IOLTA [(Interest on Lawyer Trust Accounts)] account some three days after the closing” of
    the sale of the property from Delta to READ on December 3, 2013, and that “he kept those funds
    throughout the litigation.” This contention is inaccurate. In his affidavit, Wiesemann averred that
    the security deposit funds were paid to READ’s law firm’s segregated account at the closing. On
    December 5, 2013, the funds totaling $3001.94 were deposited into a “tenant lease security
    account” for Jane Salier-Hellendag at Chase Bank (Chase), as reflected in a bank statement in the
    record.9 Simply put, there is no indication that READ’s attorney “kept those funds.”
    ¶ 59   The Saliers also suggest that the period of approximately 48 hours during which the funds
    were deposited in READ’s attorney’s IOLTA account violated section 80 of the RLTO and was
    otherwise improper. As discussed below, we disagree.
    ¶ 60   Rule 1.15(a) of the Illinois Rules of Professional Conduct of 2010 requires an attorney to
    hold property of clients or third persons separate from the attorney’s own property. Ill. R. Prof’l
    9
    READ’s counsel averred that Ralph’s name could not be placed on the account because his Social
    Security number had not been provided.
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    1-18-1512
    Conduct (2010) R. 1.15(a) (eff. Sept. 1, 2011). An IOLTA account should hold all client or third-
    party funds that are “nominal in amount or are expected to be held for a short period of time.” Ill.
    R. Prof’l Conduct (2010) R. 1.15(f) (eff. Sept. 1, 2011); Kauffman v. Wrenn, 
    2015 IL App (2d) 150285
    , ¶ 27.
    ¶ 61    The Saliers contend that, “without the tenant’s informed consent, the Illinois Professional
    Rules prohibit the lawyer from even inserting the security deposit and interest into his IOLTA
    account.” The Saliers misread Rule 1.15(a). The rule provides, in pertinent part: “Funds shall be
    deposited in one or more separate and identifiable interest- or dividend-bearing client trust
    accounts maintained at an eligible financial institution in the state where the lawyer’s office is
    situated, or elsewhere with the informed consent of the client or third person.” (Emphasis
    added.) Ill. R. Prof’l Conduct (2010) R. 1.15(a) (eff. Sept. 1, 2011). “ ‘Eligible financial
    institution’ ” is defined in the rule to include a bank or a savings bank insured by the Federal
    Deposit Insurance Corporation (FDIC). Ill. R. Prof’l Conduct (2010) R. 1.15(i)(3) (eff. Sept. 1,
    2011). 10 As the Saliers have not alleged that the funds were deposited anywhere other than an
    account maintained at an FDIC-insured bank in Illinois—i.e., Chase—the “informed consent”
    requirement was inapplicable.
    ¶ 62    The Saliers further suggest that they were improperly denied the interest on their security
    deposit during the 48-hour period that the funds were in the IOLTA account. See Ill. R. Prof’l
    Conduct (2010) R. 1.15(f)(5) (eff. Sept. 1, 2011) (addressing the remittance of monthly earnings
    on an IOLTA account to the Lawyers Trust Fund of Illinois). While we recognize that a
    landlord’s duty to comply with section 80 of the RLTO is absolute (Lawrence v. Regent Realty
    10
    As part of the changes to Rule 1.15 effective July 1, 2015, the definitions section was moved
    from subsection (i) to subsection (j). See Ill. R. Prof’l Conduct (2010) R. 1.15 (eff. July 1, 2015). Since the
    relevant events vis-à-vis the security deposit occurred in 2013, we cite the paragraph numbers in effect at
    that time.
    - 24 -
    1-18-1512
    Group, Inc., 
    197 Ill. 2d 1
    , 9-10 (2001)), the provisions of the Illinois Rules of Professional
    Conduct of 2010 regarding safekeeping property clearly contemplate this very scenario, where
    funds must be temporarily held until an appropriate separate account can be opened. E.g., Ill. R.
    Prof’l Conduct (2010) R. 1.15(g) (eff. Sept. 1, 2011) (noting that “[a] lawyer or law firm should
    exercise reasonable judgment in determining whether funds of a client or third person are ***
    expected to be held for a short period of time”). We view the two day period at issue herein as
    reasonable.
    ¶ 63    The Saliers also argue that alleged deficiencies in READ’s “Notice of Transfer of
    Security Deposit” constitute violations of section 80 of the RLTO. Section 80(e) provides, in
    part, that if a landlord sells the leased property, the successor landlord is liable for the security
    deposit (including interest) and “[t]he successor landlord shall, within 14 days from the date of
    such transfer, notify the tenant who made such security deposit by delivering or mailing to the
    tenant’s last known address that such security deposit was transferred to the successor landlord
    and that the successor landlord is holding said security deposit.” Chicago Municipal Code § 5-
    12-080(e) (amended July 28, 2010). READ timely transmitted the required written notice to the
    Saliers at the property address by both certified and priority mail on December 12, 2013; a
    paralegal at the law firm representing READ averred that the certified mail “came back
    undelivered” and the priority mail was not returned to the firm.
    ¶ 64    Although the notice indicated that their security deposit was placed into an account at
    “Chase Bank, Chicago, Illinois,” the Saliers suggest that READ was required to provide the
    address of a particular branch where the funds were deposited, pursuant to section 80(a) of the
    RLTO. Chicago Municipal Code § 5-12-080(a) (amended July 28, 2010). According to the
    Saliers, the circuit court erred in “ruling that only that the original landlord had an obligation to
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    1-18-1512
    provide the name and address of the bank to the tenants.” Such issue, however, was neither
    raised by the Saliers in their amended complaint nor specifically addressed by the court. The
    amended complaint alleged, in pertinent part, that READ failed to disclose the address of the
    Harris Bank location where the $3000 amount was initially on deposit. The circuit court
    subsequently found that the allegations concerning the failure of Delta to disclose the specific
    address of the Harris Bank branch at which the security deposit was originally held “are no
    longer at issue by virtue of the settlement and subsequent dismissal of Delta.” We thus reject the
    Saliers’ challenges regarding the alleged failure of READ to disclose the Chase branch address.
    E.g., Western Casualty & Surety Co. v. Brochu, 
    105 Ill. 2d 486
    , 500 (1985) (noting that “[i]t is
    axiomatic that questions not raised in the trial court are deemed waived and may not be raised for
    the first time on appeal”).
    ¶ 65    Since the notice sent by READ referenced incorrect amounts—e.g., an original security
    deposit amount of $3300 rather than $300011—the Saliers also contend that “clearly the
    additional $300 which did not belong to the tenants was commingled,” in violation of section
    80(a) of the RLTO, which prohibits the commingling of a tenant’s security deposit with the
    landlord’s assets. See Chicago Municipal Code § 5-12-080(a) (amended July 28, 2010). We are
    unpersuaded by this argument. The Saliers cite no legal support for this contention. See Ill. S. Ct.
    R. 341(h)(7) (eff. May 25, 2018). They do not contend that an incorrect amount was deposited in
    the Chase account and, in fact, the Chase bank statement apparently reflects the correct amount.
    In any event, as the Saliers admittedly did not receive the notice, this typographical error is of
    minimal import. Most significantly, the record does not include any factual basis for the Saliers’
    11
    Based on our review of the record, it appears that READ inadvertently referenced the security
    deposit amount for another tenant in the three-unit main building—which was also part of the sale to
    READ—rather than the Saliers’ security deposit related to their tenancy in the coach house.
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    1-18-1512
    assertion that a $300 amount was commingled with their funds. See Sorce v. Naperville Jeep
    Eagle, Inc., 
    309 Ill. App. 3d 313
    , 328 (1999) (noting that “[m]ere speculation, conjecture, or
    guess is insufficient to withstand summary judgment”).
    ¶ 66   Finally, the Saliers contend that READ violated section 80(d) of the RLTO (Chicago
    Municipal Code § 5-12-080(d) (amended July 28, 2010)) by not providing notice of READ’s
    deductions from the security deposit within 45 days after the Saliers vacated the property. The
    evidence in the limited record suggests that READ was unaware that the Saliers had vacated the
    property until some point in December 2013. In correspondence from READ’s counsel to the
    Saliers’ counsel dated January 14, 2014—within 45 days of learning of the Saliers’ premature
    departure—READ’s counsel relayed that the estimated cost to restore the property was between
    $12,000 and $15,000 “and could end up being higher.” Given the significant repair costs for the
    property damage, the Saliers were plainly notified that their $3000 security deposit was not being
    returned. Under these circumstances, we are unmoved by the Saliers’ contentions regarding
    section 80(d) of the RLTO.
    ¶ 67   For the foregoing reasons, we affirm the denial of the Saliers’ motion for summary
    judgment and the grant of READ’s motion for summary judgment with respect to the Saliers’
    claims pursuant to section 80 of the RLTO.
    ¶ 68                                   Collateral Source Rule
    ¶ 69   In its cross-appeal, READ contends that the trial court erred in denying application of the
    collateral source rule. “Under the collateral source rule, benefits received by the injured party
    from a source wholly independent of, and collateral to, the tortfeasor will not diminish damages
    otherwise recoverable from the tortfeasor.” Wilson v. Hoffman Group, Inc., 
    131 Ill. 2d 308
    , 320
    (1989). A situation in which courts often apply the collateral source rule is where the defendant
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    1-18-1512
    seeks a reduction in damages because the plaintiff received insurance benefits that wholly or
    partially indemnify the plaintiff for the loss. Id.; accord Otto Baum Co. v. Süd Family Ltd.
    Partnership, 
    2020 IL App (3d) 190054
    , ¶ 24 (noting that “[t]he rule is frequently applied when
    the injured party has been indemnified for the loss by proceeds from his own insurance”). “The
    justification for this rule is that the wrongdoer should not benefit from the expenditures made by
    the injured party or take advantage of contracts or other relations that may exist between the
    injured party and third persons.” Wilson, 
    131 Ill. 2d at 320
    . READ contends that the trial court
    erroneously reduced its recovery by the amount received from its own insurer.
    ¶ 70   The collateral source rule generally applies in tort cases; the rule applies in contract cases
    only where there is an element of fraud, tort, or willful and wanton conduct. Otto Baum Co.,
    
    2020 IL App (3d) 190054
    , ¶ 26; American Fidelity Fire Insurance Co. v. General Ry. Signal Co.,
    
    184 Ill. App. 3d 601
    , 617 (1989) (providing that the rule applies in contract cases “only where
    there is an element of fraud, tort, or willfulness”). But see Morse v. Donati, 
    2019 IL App (2d) 180328
    , ¶ 28 n.2 (opining that American Fidelity, 184 Ill. App. 3d at 617, may no longer be good
    law “[t]o the extent that the court might have implied that willfulness is relevant to a breach of
    contract”). In the operative counterclaims, READ alleged that the Saliers breached their contract,
    i.e., the lease. READ further alleged that the Saliers engaged in willful conduct. When ruling on
    the motion for reconsideration filed by the Saliers, the trial court vacated its prior finding of
    willfulness.
    ¶ 71   As noted above, the standard of review in a bench trial is whether the judgment is against
    the manifest weight of the evidence. Chicago’s Pizza, 384 Ill. App. 3d at 859. READ contends,
    however, that a de novo standard of review applies to the extent that the trial court vacated its
    willfulness finding based on the Saliers’ argument raised in their motion for reconsideration that
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    1-18-1512
    the court had misapplied existing law. We disagree. We recognize that “our standard of review
    looks for an abuse of discretion in the granting of [the party’s] motion for reconsideration, but
    under the rubric of ‘abuse of discretion,’ we will apply other standards of review, depending on
    whether the underlying issue is factual or legal.” Shulte v. Flowers, 
    2013 IL App (4th) 120132
    ,
    ¶ 24. Unlike in the cases cited by READ, however, the question of whether conduct is willful is
    not a purely legal determination. E.g., Nissan Motor Acceptance Corp. v. Abbas Holding I, Inc.,
    
    2012 IL App (1st) 111296
    , ¶ 16 (applying de novo review to the trial court’s ruling on
    reconsideration as to whether a party had made judicial admissions); see also Illinois Central
    R.R. Co. v. Leiner, 
    202 Ill. 624
    , 629-30 (1903) (describing the question of whether a personal
    injury has been inflicted by willful or wanton conduct or gross negligence as a question of fact).
    Indeed, READ’s extensive reliance on Ralph’s trial testimony regarding his own conduct belies
    its suggestion that this is strictly a legal issue.
    ¶ 72    READ, as the cross-appellant, bears the burden of providing a sufficiently complete
    record to allow for meaningful appellate review of its claim. Johnson v. Johnson, 
    386 Ill. App. 3d 522
    , 554 (2008). READ argues on appeal that the Saliers’ conduct, e.g., cutting off the gas,
    was willful. According to READ, the Saliers’ conduct was also tortious, as the freezing of the
    pipe caused property damage. READ further contends there was an element of fraud, e.g., the
    couple’s concealment of their condominium purchase and their allegedly unsupported claim that
    they needed to be released from the lease to provide financial assistance to Ralph’s mother.
    ¶ 73    Although the record on appeal includes Ralph’s trial testimony, in the absence of a
    complete trial transcript or other report of proceedings (see Ill. S. Ct. R. 323 (eff. July 1, 2017)),
    we are unable to meaningfully review READ’s claim that the trial court erred in vacating its
    finding of willfulness and denying application of the collateral source rule. See Johnson, 386 Ill.
    - 29 -
    1-18-1512
    App. 3d at 554 (noting that, in the absence of an adequate record, we presume that the court’s
    order was supported by a sufficient factual basis and was entered in conformity with the law).
    Even assuming the state of the current record does not preclude our effective review, we defer to
    the trial court’s assessment of Ralph’s testimony and the other evidence presented. See Best v.
    Best, 
    223 Ill. 2d 342
    , 350-51 (2006) (noting that we will not substitute our judgment for that of
    the trial court regarding the credibility of witnesses, the weight to be given the evidence, or the
    inferences to be drawn). We thus affirm the trial court’s decision vacating its prior finding of
    willfulness and otherwise denying application of the collateral source rule.
    ¶ 74                                      CONCLUSION
    ¶ 75    For the reasons stated above, the judgment of the circuit court of Cook County is hereby
    affirmed in its entirety.
    ¶ 76    Affirmed.
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