Cebertowicz v. Baldwin ( 2017 )


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    2017 IL App (4th) 160535
                   Opinion filed October 2, 2017
    Modified upon denial of
    NO. 4-16-0535                      rehearing November 3, 2017
    IN THE APPELLATE COURT
    OF ILLINOIS
    FOURTH DISTRICT
    KENNETH H. CEBERTOWICZ,                         )     Appeal from
    Plaintiff-Appellant,                  )     Circuit Court of
    v.                                    )     Sangamon County
    JOHN BALDWIN and JARED BRUNK,                   )     No. 14MR389
    Defendants-Appellees.                 )
    )     Honorable
    )     John M. Madonia,
    )     Judge Presiding.
    ______________________________________________________________________________
    JUSTICE APPLETON delivered the judgment of the court, with opinion.
    Justices Harris and Steigmann concurred in the judgment and opinion.
    OPINION
    ¶1            Plaintiff, Kenneth H. Cebertowicz, an inmate in the Illinois Department of
    Corrections (Department), seeks an order of mandamus against defendants, John Baldwin, the
    Department’s director, and Jared Brunk, the Department’s chief financial officer, to compel their
    compliance with section 430.40(a) of the Department’s rules, a section relating to photocopy fees
    (20 Ill. Adm. Code 430.40(a) (1984)). (Actually, instead of Baldwin, plaintiff sued then-director
    Salvadore A. Godinez, but Baldwin has been automatically substituted for Godinez. See 735
    ILCS 5/14-107 (West 2016).) The parties filed cross-motions for summary judgment. The trial
    court denied plaintiff’s motion and granted defendants’ motion. Plaintiff appeals. In our de novo
    review (see Lazenby v. Mark’s Construction, Inc., 
    236 Ill. 2d 83
    , 93 (2010)), we affirm the trial
    court’s judgment because, given the admitted facts, plaintiff suffered no prejudice from the
    Department’s alleged violation of section 430.40(a).
    ¶2                                        I. BACKGROUND
    ¶3             On February 2, 2014, while he was confined in Lawrence Correctional Center,
    Sumner, Illinois, plaintiff filed a grievance. (According to the Department’s website, of which
    we may take judicial notice (People v. Mitchell, 
    403 Ill. App. 3d 707
    , 709 (2010)), plaintiff now
    is confined in Robinson Correctional Center, Robinson, Illinois.) His grievance pertained to the
    increased rates that Lawrence Correctional Center had begun charging for making photocopies in
    its law library. Previously, his inmate account was charged only 5 cents per photocopy. In
    November 2013, however, the rate doubled to 10 cents per one-sided photocopy and 20 cents per
    two-sided photocopy. He asked the law librarian, Kim Ulrich, the reason for the increase. She
    replied that the decision to increase the photocopy rate had come from the Department’s
    headquarters, in Springfield, Illinois.
    ¶4             On October 11, 2013, Brunk sent a memorandum, from 1301 Concordia Court,
    Springfield, to “All Business Administrators” in the Department. The memorandum was titled
    “Copying Fees,” and it directed as follows:
    “Please be advised that effective November 1, 2013[,] all inmates are to be
    charged library copying fees of $0.10 per one-sided and $0.20 per double-sided
    documents. Revenue from these transactions shall be deposited into the 523 Fund
    within 10 working days of the following month. If there are any
    questions/concerns, please feel free to contact my office. Thank you.”
    ¶5             Accordingly, on October 15, 2013, Marc Hodge, the chief administrative officer
    of Lawrence Correctional Center, issued “Warden’s Bulletin 13-141” to “All Inmates” and “All
    Staff.” The bulletin announced that, “[e]ffective [November 1, 2013], all inmates will be charged
    library copying fees of $0.10 per one-sided copy and $0.20 per double-sided documents.”
    -2-
    ¶6             In his grievance, which he filed directly with the administrative review board on
    February 2, 2014, plaintiff argued that this rate increase was calculated to generate a profit from
    inmates and not merely to recoup the Department’s actual photocopying costs. To prove the
    alleged profit motive, he presented information he had obtained through requests pursuant to the
    Freedom of Information Act (5 ILCS 140/1 et seq. (West 2014)). He had found out that a ream of
    500 sheets of paper cost the Department only $2.94, which amounted to about half a cent (0.0058
    of a cent) per sheet. Another document, from the Department’s contracting division, specifically
    stated it cost only 0.0025 of a cent per photocopy to use the photocopiers, which the Department
    rented. Adding those two numbers together (0.0058 + 0.0025), plaintiff concluded that the actual
    cost to Lawrence Correctional Center of a single photocopy was approximately 0.75 of a cent,
    compared to the 10 cents that Brunk had directed all facilities to begin charging. Plaintiff
    explained all this in the grievance form, in the space provided for the “Brief Summary of [the]
    Grievance.”
    ¶7             Underneath that explanation was an area labeled “Counselor’s Response (if
    applicable).” That area of the grievance form was blank.
    ¶8             On March 19, 2014, Sarah Johnson of the Department’s administrative review
    board returned the grievance to plaintiff, along with an explanatory form titled “Return of
    Grievance or Correspondence.” This form had an area labeled “Misdirected,” and within that
    area the box next to the preprinted language “Contact your correctional counselor regarding this
    issue” was unchecked. Further down, toward the middle of the form, was an area labeled
    “Additional information required,” and within that area the box likewise was unchecked next to
    the preprinted language “Provide a copy of the response to Offender’s Grievance, DOC 0047,
    including the Grievance Officer’s and Chief Administrative Officer’s response, to appeal.”
    -3-
    Finally, in the bottom third of the form was an area labeled “No further redress,” and within that
    area a box was checked next to the preprinted language “Not submitted in the timeframe outlined
    in Department Rule 504 [(20 Ill. Adm. Code 504)]; therefore, this issue will not be addressed
    further.”
    ¶9             In his complaint (or petition) for mandamus, and in his motion for summary
    judgment, plaintiff argued that the new photocopying rate, dictated from Springfield
    headquarters to all the Department’s facilities, violated section 3-4-3 of the Unified Code of
    Corrections (Unified Code) (730 ILCS 5/3-4-3 (West 2014)) and section 430.40 of the
    Department’s rules (20 Ill. Adm. Code 430.40 (1984)) by “requir[ing] each institution to charge
    a standard fee per copy regardless of what an individual institution’s [sic] actually pays per
    copy.”
    ¶ 10           Defendants moved for summary judgment on five grounds. First, they argued that
    plaintiff lacked standing, and, in support of that argument, they cited Jackson v. Randle, 2011 IL
    App (4th) 100790, ¶ 14, Dupree v. Hardy, 
    2011 IL App (4th) 100351
    , ¶¶ 24-28, and Ashley v.
    Snyder, 
    316 Ill. App. 3d 1252
    , 1258 (2000). Second, they argued that because plaintiff submitted
    his grievance after the expiration of the 60-day deadline in section 504.810(a) of the
    Department’s rules (20 Ill. Adm. Code 504.810(a) (2017)), he had failed to exhaust his
    administrative remedies. Third, they argued that the director lacked the duty and authority to
    grant the requested relief. Fourth, they argued that section 3-4-3 had nothing to do with
    photocopying costs. Fifth, they argued that they already were in compliance with section 430.40
    because “Defendant Brunk [had] determined that, across facilities, the actual cost per copy
    worked out to 10 cents per single-sided page and 20 cents per double-sided page,” and,
    “[t]herefore, Defendant Brunk [had] standardized copy fees to reflect actual cost per copy.”
    -4-
    ¶ 11           In a docket entry dated June 20, 2016, the trial court granted defendants’ motion
    for summary judgment and denied plaintiff’s motion for summary judgment. The court based
    those rulings solely on the lack of standing:
    “The Court finds, based upon the holdings in Jackson v. Randle, 2011 IL App
    (4th) 100790[,] and Ashley v. Snyder, 
    316 Ill. App. 3d 1252
    (2000)[,] that the
    [Unified] Code *** and corresponding Department Rules were designed to
    provide guidance to prison officials in the administration of prisons, not to create
    more rights for inmates than those that are constitutionally required. In reliance on
    these holdings, the Court rules that the Unified Code and the Departmental Rules
    do not convey a private right of action for Plaintiff to bring this Complaint ***.”
    ¶ 12           This appeal followed.
    ¶ 13                                      II. ANALYSIS
    ¶ 14                                   A. Plaintiff’s Standing
    ¶ 15           In Jackson, 
    2011 IL App (4th) 100790
    , ¶¶ 1-2, a prisoner accused the Department
    and certain of its officers of violating section 3-7-2a of the Unified Code (730 ILCS 5/3-7-2a
    (West 2008)) by overcharging him for commissary items. He sought declaratory and injunctive
    relief, as well as compensatory damages. 
    Id. ¶ 5.
    The defendants challenged his standing. 
    Id. ¶ 14.
    We concluded he lacked standing. 
    Id. ¶ 16.
    We reasoned as follows:
    “Generally, the doctrine of standing is designed to ‘preclude persons who
    have no interest in a controversy from bringing suit.’ Glisson [v. City of Marion],
    188 Ill. 2d [211,] 221, 720 N.E.2d [1034,] 1039 [(1999)]. However, the doctrine
    of standing also precludes a plaintiff from bringing a private cause of action based
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    on a statute unless the statute expressly confers standing on an individual or class
    to do so. See 
    Glisson, 188 Ill. 2d at 222
    , 720 N.E.2d at 1040 (rejecting the
    plaintiff’s attempt to expand the doctrine of standing to include ‘member[s] of [a]
    class designed to be protected by the statute, or one for whose benefit the statute
    was enacted, and to whom a duty of compliance is owed’).
    ***
    Here, [the plaintiff] sued [the] defendants, claiming that [the Department],
    through its commissary, had been overcharging him and other inmates in violation
    of section 3-7-2a of the Unified Code (730 ILCS 5/3-7-2a (West 2008)), which, as
    we previously explained, outlines the additional percentage amount a prison may
    charge above its cost for items sold at its commissary. Section 3-7-2a, however,
    does not expressly confer standing on inmates—or anyone else, for that matter—
    to enforce the cost percentages outlined therein.” 
    Id. ¶¶ 14,
    16.
    ¶ 16           Although, in Ruhl v. Department of Corrections, 
    2015 IL App (3d) 130728
    , ¶ 25,
    the appellate court “[found] no reason to deviate from the holding of Jackson,” plaintiff points
    out a reason for doing so: we misread Glisson. We agree with him that our analysis of standing,
    in the above-quoted passage from Jackson, was based on a misreading of Glisson.
    ¶ 17           In our parenthetical summary of the cited page from Glisson, we said that the
    supreme court had “reject[ed] the plaintiff’s attempt to expand the doctrine of standing to include
    ‘member[s] of [a] class designed to be protected by the statute, or one for whose benefit the
    statute was enacted, and to whom a duty of compliance [was] owed.’ ” Jackson, 2011 IL App
    (4th) 100790, ¶ 14 (quoting 
    Glisson, 188 Ill. 2d at 222
    ). That was an incorrect account of
    Glisson. Actually, it was the defendants in Glisson who wanted to narrow the doctrine of
    -6-
    standing by subjecting the plaintiff to the test for standing set forth in Lynch v. Devine, 45 Ill.
    App. 3d 743, 748 (1977). 
    Glisson, 188 Ill. 2d at 222
    . “The Lynch test provide[d] that, where the
    suit allege[d] injury due to violation of a statute, the doctrine of standing require[d] that the
    plaintiff be a member of the class designed to be protected by the statute, or one for whose
    benefit the statute was enacted, and to whom a duty of compliance [was] owed.” 
    Id. The defendants
    in Glisson wanted to subject the plaintiff to the test in Lynch so as to negate his
    standing, as a private citizen, to enforce the Illinois Endangered Species Protection Act (520
    ILCS 10/1 et seq. (West 1998)). 
    Glisson, 188 Ill. 2d at 222
    . As it turned out, the supreme court
    concluded that the plaintiff lacked standing, despite its rejection of the test in Lynch. 
    Id. at 231.
    But the important point, for our purposes, is that the supreme court in Glisson specifically
    rejected the zone-of-interests test for standing that the appellate court had adopted in Lynch. 
    Id. at 222.
    ¶ 18           The test for standing in Jackson is a variation of the rejected test in Lynch.
    Jackson says: “[T]he doctrine of standing *** precludes a plaintiff from bringing a private cause
    of action based on a statute unless the statute expressly confers standing on an individual or class
    to do so.” Jackson, 
    2011 IL App (4th) 100790
    , ¶ 14. Thus, under Jackson, not only must the
    plaintiff be “a member of the class designed to be protected by the statute *** and to whom a
    duty of compliance is owed” (
    Glisson, 188 Ill. 2d at 222
    ), but the statute has to expressly state
    that the plaintiff or the class to which the plaintiff belongs has the right to bring suit to enforce
    the statute (Jackson, 
    2011 IL App (4th) 100790
    , ¶ 14). It is Lynch plus. It is a narrower, more
    demanding version of the zone-of-interests test.
    -7-
    ¶ 19           The problem with Lynch—and, for that matter, with Jackson—is that it engrafted
    an “additional requirement” onto the traditional test for standing. 
    Glisson, 188 Ill. 2d at 222
    . The
    supreme court reiterated in Glisson that the traditional test for standing was still the only test:
    “This court has set forth the general principle that standing requires some injury
    in fact to a legally cognizable interest in Greer v. Illinois Housing Development
    Authority, 
    122 Ill. 2d 462
    , 492 (1988). The claimed injury may be actual or
    threatened, and it must be (1) distinct and palpable; (2) fairly traceable to the
    defendant’s actions; and (3) substantially likely to be prevented or redressed by
    the grant of the requested relief. [Citation.]” 
    Id. at 221.
    ¶ 20           There are no add-ons to this traditional test for standing. See 
    id. at 221-22.
    Thus,
    we decline to follow Jackson insofar as it holds that for a plaintiff to “[bring] a private cause of
    action based on a statute,” the statute must “expressly [confer] standing on an individual or class
    to do so.” Jackson, 
    2011 IL App (4th) 100790
    , ¶ 14. Instead, the long-standing rule is that the
    plaintiff in a mandamus action need have only an interest in the subject matter of the petition.
    People ex rel. Peace v. Taylor, 
    342 Ill. 88
    , 98 (1930); Warden v. Byrne, 
    102 Ill. App. 3d 501
    ,
    506 (1981). Glisson and Greer elaborate the nature of that required interest. Plaintiff has such an
    interest because he makes photocopies, for which his inmate account is charged.
    ¶ 21                      B. The Exhaustion of Administrative Remedies
    ¶ 22           The “Grievance Procedures For Offenders” are in part 504, subpart F, of the
    Department’s rules (20 Ill. Adm. Code 504.Subpart F). Under these codified procedures, if the
    offender has a grievance, he or she must write it on a form that is to be available in all living
    units. 20 Ill. Adm. Code 504.810(a) (2017). If the grievance concerns discipline or sexual abuse,
    -8-
    the offender must file the grievance directly with the grievance officer; otherwise, the offender
    must file it with the institutional counselor. 
    Id. ¶ 23
               The deadline for filing a grievance is “within 60 days after the discovery of the
    incident, occurrence[,] or problem that [gave] rise to the grievance.” 
    Id. This 60-day
    deadline
    will be excused, however, if the grievance relates to allegations of sexual abuse or if the offender
    can show good cause for missing the deadline. 
    Id. ¶ 24
               Unexcused lateness in filing a grievance puts the grievance in the “[n]o[-]merit”
    category. 20 Ill. Adm. Code 504.830(a)(1) (2017). A no-merit grievance “may be returned as
    denied to the sender without further investigation.” 20 Ill. Adm. Code 504.830(a) (2017).
    ¶ 25            Unless the grievance is in the no-merit category, the grievance officer will
    consider the grievance and communicate his or her findings and recommendations, in writing, to
    the chief administrative officer of the facility. 20 Ill. Adm. Code 504.830(e) (2017). The chief
    administrative officer then will review the grievance officer’s findings and recommendations and
    will inform the offender of his or her decision, in writing. 
    Id. ¶ 26
               If, after receiving the chief administrative officer’s decision, the offender still is
    dissatisfied with the resolution of the grievance, he or she may appeal to the Department’s
    director. 20 Ill. Adm. Code 504.850(a) (2017). The appeal must be received by the
    administrative review board within 30 days after the date of the chief administrative officer’s
    decision, and copies of the grievance officer’s report and the chief administrative officer’s
    decision should be attached. 
    Id. The administrative
    review board will submit to the director a
    written report of its findings and recommendations. 20 Ill. Adm. Code 504.850(d) (2017). After
    reviewing those findings and recommendations, the director will make a final determination on
    -9-
    the grievance and will send the offender a copy of the decision. 20 Ill. Adm. Code 504.850(e)
    (2017).
    ¶ 27           In making this final determination, the director typically will have the benefit of
    findings and recommendations from both the grievance officer and the administrative review
    board. Sometimes, however, the grievance officer can be bypassed:
    “a) Offenders shall submit grievances directly to the Administrative
    Review Board when grieving:
    1) Decisions regarding protective custody placement, including
    continued placement in or release from protective custody.
    2) Decisions regarding the involuntary administration of
    psychotropic medication.
    3) Decisions regarding disciplinary proceedings that were made at
    a facility other than the facility where the offender is currently assigned.
    4) Other issues that pertain to a facility other than the facility
    where the offender is currently assigned, excluding personal property and
    medical issues.” 20 Ill. Adm. Code 504.870(a) (2017).
    ¶ 28           Defendants argue that because none of those four exceptions in section 504.870(a)
    apply to the present case, plaintiff was required to file his grievance first with his institutional
    counselor and then with the grievance officer. See 20 Ill. Adm. Code 504.810(a) (2017). Because
    plaintiff bypassed the institutional counselor and the grievance officer and filed his complaint
    directly with the administrative review board, defendants maintain that he failed to exhaust his
    administrative remedies. They cite our decision in Montes v. Taylor, 
    2013 IL App (4th) 120082
    ,
    ¶ 12, in which we held: “A party aggrieved by an administrative decision cannot seek judicial
    - 10 -
    review unless he has first pursued all available administrative remedies[,] and [t]he doctrine of
    exhaustion of administrative remedies applies to grievances filed by inmates.” (Internal quotation
    marks omitted.)
    ¶ 29           Before addressing this particular argument by defendants, we should be clear as to
    what defendants do not argue under the heading of exhaustion of administrative remedies.
    Although the administrative review board rejected plaintiff’s grievance on the ground that he had
    filed it more than 60 days after the issuance of the warden’s bulletin (see 20 Ill. Adm. Code
    504.810(a) (2017)), defendants do not argue, in this appeal, that plaintiff missed the 60-day
    deadline and that he failed to exhaust administrative remedies in that way. See Ill. S. Ct. R.
    341(h)(7) (eff. Jan. 1, 2016) (“[p]oints not argued are waived,” i.e., forfeited); Ill. S. Ct. R. 341(i)
    (eff. Jan. 1, 2016) (Rule 341(h)(7) applies to the appellee’s brief); People v. Betance-Lopez, 
    2015 IL App (2d) 130521
    , ¶ 59 (so interpreting Rule 341(i)). Thus, the federal cases that defendants
    cite, in which prisoners filed an untimely grievance or administrative appeal, are inapposite. See
    Woodford v. Ngo, 
    548 U.S. 81
    , 87 (2006); Pozo v. McCaughtry, 
    286 F.3d 1022
    , 1024 (7th Cir.
    2002).
    ¶ 30           It would be understandable to shy away from the untimeliness theory, considering
    that the grievable event was getting charged the higher rate, not the mere issuance of the
    warden’s bulletin. Otherwise, within 60 days after the issuance of the bulletin, the tens of
    thousands of inmates in the Department’s custody all would have had to file a grievance,
    regardless of whether they actually had used a departmental photocopier and had been charged
    the higher rate. Maybe to avoid that implausible position, defendants raise a different procedural
    objection to plaintiff’s grievance, an objection the Department explicitly refrained from raising
    - 11 -
    in its “Return of Grievance or Correspondence.” Defendants object to the bypassing of the
    institutional counselor, the grievance counselor, and the chief administrative officer.
    ¶ 31           Because the purported nonexhaustion was the bypassing of lower levels of
    administrative scrutiny before the Department issued its final administrative decision, Montes
    and the other Illinois cases that defendants cite, Duane v. Hardy, 
    2012 IL App (3d) 110845
    , and
    Reyes v. Walker, 
    358 Ill. App. 3d 1122
    (2005), really are not on point. In Montes, “the record
    fail[ed] to reflect resolution of [the plaintiff’s] grievances” (Montes, 
    2013 IL App (4th) 120082
    ,
    ¶ 13), and “[w]here an inmate fail[ed] to show his grievance had administrative finality, he [did]
    not meet his burden of showing exhaustion of administrative remedies” (id. ¶ 12). Likewise, in
    Reyes, “[t]he record [did] not indicate that the prison administrator had the chance to resolve
    [the] plaintiff’s contentions of error.” 
    Reyes, 358 Ill. App. 3d at 1125
    . “Despite [the] plaintiff’s
    statement that his grievances had administrative finality, we ha[d] nothing to indicate that was in
    fact the case.” 
    Id. Thus, the
    plaintiff had “failed to meet his burden of proving that he [had]
    exhausted his administrative remedies.” 
    Id. at 1125-26.
    In Duane, the record failed to show
    administrative finality, but we nevertheless considered the merits of the appeal anyway, holding
    that the plaintiff “ha[d] satisfied the exhaustion requirements by indicating the grievance process
    he pursued and the lack of response from [the Department].” Duane, 
    2012 IL App (3d) 110845
    ,
    ¶ 9.
    ¶ 32           In the present case, by contrast, the record “show[s] [that the] grievance ha[s]
    administrative finality.” Montes, 
    2013 IL App (4th) 120082
    , ¶ 12. Instead of requiring plaintiff to
    “[c]ontact [his] correctional counselor regarding this issue” or to “[p]rovide a copy of the
    Response to Offender’s Grievance, DOC 0047, including the Grievance Officer’s and Chief
    Administrative Officer’s response,” the Department believed it had received “a fair and full
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    opportunity to adjudicate [plaintiff’s] claims,” and, accordingly, the Department issued its final
    administrative decision. 
    Woodford, 548 U.S. at 90
    . The decision was that plaintiff would receive
    “[n]o further redress” and that “this issue [would] not be addressed further.” It is hard to imagine
    a clearer expression of finality. The issue would not be addressed further—not by the
    institutional counselor, not by the grievance officer, not by the chief administrative officer, not
    by anyone in the Department. Under Illinois law, “[e]xhaustion of all administrative remedies
    available occurs when a final administrative decision is rendered.” Krecek v. Board of Police
    Commissioners, 
    271 Ill. App. 3d 418
    , 426 (1995). The “Return of Grievance of Correspondence”
    leaves no doubt that it is a final administrative decision and that no remedies will be available.
    Thus, exhaustion of administrative remedies has occurred. See 
    id. ¶ 33
                              C. The Irrelevance of Section 3-4-3
    ¶ 34           Defendants argue that section 3-4-3 of the Unified Code (730 ILCS 5/3-4-3 (West
    2014)) has nothing to do with the price of photocopies, but pertains only to inmate trust funds
    and property and the Department’s accounting records. We do not see the relevance of section 3-
    4-3, either.
    ¶ 35                         D. The Right of Prisoners to Petition for
    the Performance of a Clear, Ministerial Legal Duty
    to the Extent That Substantial Justice Weighs in Their Favor
    ¶ 36           Defendants quote a statement we made in 
    Ashley, 316 Ill. App. 3d at 1258
    :
    “Illinois law creates no more rights for inmates than those which are constitutionally required.”
    (Emphasis in original.) Although Ashley was correctly decided, we recently retreated from that
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    quoted statement because it was too broad. Fillmore v. Taylor, 
    2017 IL App (4th) 160309
    , ¶¶ 98-
    99.
    ¶ 37           As we explained in Fillmore, the law that a prisoner seeks to enforce by a
    mandamus action need not be a constitutional right. The law can be, alternatively, a regulation
    (id. ¶ 98) or a statute (id. ¶ 99). Regardless of what form the law is in, it must impose upon the
    governmental officer a clear, nondiscretionary duty (id.), and “substantial justice” must weigh in
    favor of an order of mandamus compelling the performance of that duty (id. ¶ 100).
    ¶ 38           E. The Distinction Between a (Nonexistent) Right to Unlimited Photocopies
    and the Right To Insist That the Department Follow Its Own Regulation
    Regarding the Determination of Photocopy Charges
    ¶ 39           Citing Turner-El v. West, 
    349 Ill. App. 3d 475
    , 481-83 (2004), defendants say the
    appellate court “has already determined that inmates do not have an absolute right to photocopies
    of documents at all, let alone pricing calculated in a particular manner.”
    ¶ 40           The appellate court held in Turner-El: “[T]he right of access to the courts does not
    include the right to make photocopies, unless the denial of copying privileges actually prevents
    the inmate from accessing the courts.” 
    Id. at 483.
    Typically, it would not do so, because
    prisoners are permitted to file handwritten documents, including handwritten copies of printed or
    typed documents. 
    Id. Thus, the
    paralegals at Menard Correctional Center “had no clear,
    nondiscretionary ministerial duty to photocopy any of the plaintiff’s pleadings or grievances that
    the plaintiff himself could have duplicated with conformed copies,” that is, handwritten copies.
    
    Id. ¶ 41
              Plaintiff in this case does not argue that any of the staff at Lawrence Correctional
    Center had a clear, nondiscretionary ministerial duty to make whatever photocopies he requested.
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    Instead, he argues that when it comes to determining how much he or any other inmate at a given
    facility should pay per photocopy (assuming that the staff at the facility agrees to make the
    requested photocopies), the Department should follow its own regulation, section 430.40(a), by
    allowing the facility to determine for itself “[t]he cost for reproduction,” “based on actual cost
    per copy,” instead of imposing a uniform rate upon all facilities—a rate that happens to be
    double the rate that, apparently, Lawrence Correctional Center had determined. 20 Ill. Adm.
    Code 430.40(a) (1984). Turner-El has nothing to say about that argument, or about section
    430.40(a).
    ¶ 42           But Turner-El does say this: “Mandamus proceedings are the proper means by
    which to compel the Department to follow its own rules. [Citation.] Mandamus may be used to
    compel a public officer to perform a duty that does not involve the exercise of discretion by the
    officer ***.” 
    Turner-El, 349 Ill. App. 3d at 479
    . Again, section 430.40(a) reads as follows:
    “Materials may be photocopied by the library. The cost for reproduction will be determined by
    the facility based on actual cost per copy and charged to the committed person.” (Emphasis
    added.) 20 Ill. Adm. Code 430.40(a) (1984). Unlike “may,” which bestows discretion (County of
    Boone v. Plote Construction, Inc., 
    2017 IL App (2d) 160184
    , ¶ 23), “will” expresses a command
    (Merriam-Webster’s New Collegiate Dictionary 1349 (10th ed. 2000)). Imposing a uniform
    photocopy rate upon all facilities would seem to violate that command.
    ¶ 43                                 F. Sovereign Immunity
    ¶ 44           Defendants argue that because this action is based on a state law or regulation,
    sovereign immunity bars the action. The Illinois Constitution provides that “[e]xcept as the
    General Assembly may provide by law, sovereign immunity in this State is abolished.” Ill.
    - 15 -
    Const. 1970, art. XIII, § 4. Afterward, the General Assembly reestablished sovereign immunity
    by passing the State Lawsuit Immunity Act (745 ILCS 5/0.01 et seq. (West 2014)). Illinois
    County Treasurers’ Ass’n v. Hamer, 
    2014 IL App (4th) 130286
    , ¶ 40. Section 1 of the State
    Lawsuit Immunity Act provides that the state shall not be made a defendant or party in any court
    “[e]xcept as provided in the Illinois Public Labor Relations Act [(5 ILCS 315/1 et seq. (West
    2014))], the Court of Claims Act [(705 ILCS 505/1 et seq. (West 2014))], the State Officials and
    Employees Ethics Act [(5 ILCS 430/1-1 et seq. (West 2014))], and Section 1.5 of this Act [(745
    ILCS 5/1.5 (West 2014))].” 745 ILCS 5/1 (West 2014). The Court of Claims Act in turn provides
    that the Court of Claims “shall have exclusive jurisdiction to hear and determine *** [a]ll claims
    against the State founded upon any law of the State of Illinois or upon any regulation adopted
    thereunder by an executive or administrative officer or agency.” 705 ILCS 505/8(a) (West 2014).
    Defendants argue that because plaintiff’s action is founded upon a state regulation—namely,
    section 430.40(a)—the doctrine of sovereign immunity bars the action. See 
    id. ¶ 45
              The answer to that argument is quite simple: the doctrine of sovereign immunity
    is inapplicable because this is not an action against the State. The supreme court has explained:
    “[A mandamus] action to compel a public official to perform a clear and
    mandatory duty is not a suit against the State. [Citations.] This is because [t]he
    presumption obtains that the State, or a department thereof, will not, and does not,
    violate the constitution and laws of the State, but that such violation, if it occurs,
    is by a State officer or the head of a department of the State and such officer or
    head may be restrained by a proper action instituted by a citizen.” (Internal
    quotation marks omitted.) Senn Park Nursing Center v. Miller, 
    104 Ill. 2d 169
    ,
    189 (1984).
    - 16 -
    See also Hamer, 
    2014 IL App (4th) 130286
    , ¶ 41; Farmer v. McClure, 
    172 Ill. App. 3d 246
    , 254
    (1988).
    ¶ 46                           G. The Lack of a Genuine Issue as to
    the Actual Cost of a Photocopy
    ¶ 47           Again, section 430.40(a) of the Department’s rules provides: “Materials may be
    photocopied by the library. The cost for reproduction will be determined by the facility based on
    actual cost per copy and charged to the committed person.” 20 Ill. Adm. Code 430.40(a) (1984).
    Even if, in violation of 430.40(a), the Department’s headquarters rather than the facility
    determined the cost for reproduction, “substantial justice” is an essential criterion in an action for
    mandamus, and the violation inflicted no injustice upon plaintiff unless the cost the Department’s
    headquarters had determined was greater than the actual cost of reproduction—for, by law, the
    facility ought to be charging the actual cost. See Beer Barn, Inc. v. Dillard, 
    227 Ill. App. 3d 68
    ,
    70 (1992); Hill v. Butler, 
    107 Ill. App. 3d 721
    , 727 (1982).
    ¶ 48           In the proceedings below, Brunk presented his affidavit that “the actual cost per
    copy, across [the Department’s] facilities, was 10 cents for a single-sided copy and 20 cents for a
    double-sided copy.” The supreme court has held: “[F]acts contained in an affidavit in support of
    a motion for summary judgment which are not contradicted by counteraffidavit are admitted and
    must be taken as true for purposes of the motion.” Purtill v. Hess, 
    111 Ill. 2d 229
    , 241 (1986);
    see also Heidelberger v. Jewel Companies, Inc., 
    57 Ill. 2d 87
    , 92-93 (1974) (“Where facts
    contained in the affidavit in support of a motion for summary judgment are not contradicted by
    counteraffidavit, such facts are admitted and must be taken as true.”). In support of his
    contention that the actual cost of reproduction was less than the cost the Department’s
    headquarters had determined, plaintiff presented materials he had obtained through a Freedom of
    - 17 -
    Information Act request, but those materials were unsworn. They were not affidavits, nor were
    they authenticated by any affidavit. It follows that, under the unqualified holdings of Purtill and
    Heidelberger, it was admitted and taken as true that the actual cost of reproduction was 10 cents
    for a single-sided photocopy and 20 cents for a double-sided photocopy, as Brunk averred in his
    affidavit. It further follows that the alleged violation of section 430.40(a) inflicted no injustice
    upon plaintiff and, therefore, he was not entitled to an order of mandamus. See Beer 
    Barn, 227 Ill. App. 3d at 70
    ; 
    Hill, 107 Ill. App. 3d at 727
    .
    ¶ 49           In his petition for rehearing, plaintiff argues that the injustice of the fee increase is
    obscured by the bald conclusion of Brunk’s affidavit. The actual cost, to a facility, of each
    photocopied page is a conclusion, which necessarily, as Brunk himself suggests in his affidavit,
    rests upon particular facts, e.g., the cost of paper, the cost of renting the machine, and the cost of
    labor in overseeing the photocopier. Plaintiff objects that, absent a specification of those
    underlying facts and a mathematical explanation of how Brunk arrived at 10 cents per single-
    sided photocopy, his affidavit offers merely a self-serving conclusion. Plaintiff quotes Illinois
    Supreme Court Rule 191(a) (eff. Jan. 4, 2013): “Affidavits *** in opposition to a motion for
    summary judgment *** shall not consist of conclusions but of facts admissible in evidence; and
    shall affirmatively show that the affiant, if sworn as a witness, can testify competently thereto.”
    ¶ 50           The trouble is, this is a new argument. In his initial brief, plaintiff said nothing
    about the conclusory nature of Brunk’s affidavit or its noncompliance with Rule 191(a).
    Consequently, defendants received no fair opportunity to respond to that argument. “Points not
    argued” in the initial brief on appeal “are waived”—that is to say, forfeited—“and shall not be
    raised *** on petition for rehearing.” Ill. S. Ct. R. 341(h)(7) (eff. Jan. 1, 2016). Plaintiff has
    forfeited the point that Brunk’s affidavit is conclusory. See 
    id. - 18
    -
    ¶ 51           Even so, assuming the sufficiency of Brunk’s affidavit, plaintiff argues that, in his
    own sworn submissions, he created a material issue of fact in opposition to Brunk’s affidavit. In
    his own affidavit, plaintiff averred there was no cost, to the Department, for toner or
    maintenance. Also, he presented an affidavit by the prison law librarian that making photocopies
    involved no staff labor.
    ¶ 52           Neither of those affidavits creates a material issue of fact. As for plaintiff’s
    affidavit, the trial court could have justifiably disregarded his averment that the Department paid
    nothing for toner or maintenance because it did not affirmatively appear that plaintiff was
    competent to make that averment. See Betts v. City of Chicago, 
    2013 IL App (1st) 123653
    , ¶ 24.
    He had to “affirmatively show,” in his affidavit, that “if sworn as a witness,” he could “testify
    competently” that toner and maintenance were free to the Department. Ill. S. Ct. R. 191(a) (eff.
    Jan. 4, 2013). To testify competently means to give testimony that is admissible under the Illinois
    Rules of Evidence, including the rules pertaining to hearsay (Ill. R. Evid., art. VIII (eff. Jan. 1,
    2011)). See People v. Clark, 
    108 Ill. App. 3d 1071
    , 1081 (1982); Merriam-Webster’s Collegiate
    Dictionary 234-35 (10th ed. 1998) (defining “competent” to include “legally qualified or
    adequate,” as in “a [competent] witness”). It is unclear how plaintiff could know that toner and
    maintenance were free to the Department unless employees of the Department had told him so.
    The statements of those employees to plaintiff would be hearsay if, in a trial, he testified to those
    statements. The statements would be “other than [those] made by the declarant[s] while
    testifying at the trial or hearing, offered in evidence to prove the truth of the matter asserted.” Ill.
    R. Evid. 801(c) (eff. Jan. 1, 2011). We see no indication in the record that the declarants were
    defendants in this case. See Ill. R. Evid. 801(d)(2) (eff. Jan. 1, 2011) (excluding, from the
    definition of hearsay, a statement by a party-opponent). By presenting what appears to be
    - 19 -
    inadmissible hearsay, plaintiff’s affidavit does not rebut Brunk’s affidavit. See Ill. S. Ct. R.
    191(a) (eff. Jan. 4, 2013).
    ¶ 53           An affidavit by the law librarian, stating that inmates make their own photocopies,
    does not rebut Brunk’s averment that there is a labor cost associated with the photocopy
    machines. The machines might require the attention of prison staff in other ways, such as
    refilling the machines with paper, putting in new toner cartridges, fixing paper jams, and just
    keeping an eye on the machines. Therefore, we continue to find an absence of any genuine issue
    of material fact, and we deny the petition for rehearing.
    ¶ 54                                    III. CONCLUSION
    ¶ 55           For the foregoing reasons, we affirm the trial court’s judgment.
    ¶ 56           Affirmed.
    - 20 -